Bob Rohrman Auto Group Reviews

My husband made an offer and put down a deposit on a used car at the Gurnee Rohrman Auto Group. He sold two classic cars in order to pay cash for the car. They sold the car to someone else!!! They said the other person offered above their asking price and financed with them.

A 2009 VW Jetta was recently posted for sale on your website. We saw the vehicle online and instantly contacted Bob Rohrman via web inquiry to show our interest and ask if we could take a look at it; the vehicle was going to be for our son and it was going to be his first car. Randy ** replied throughout the weekend and we went to look at the car on the following Monday. When we arrived, we instantly noticed that the listing was incorrect because it stated that the car was a different color on the interior as well as the exterior (1st problem). The car had a constant annoying squeal in the engine (belt/pulleys issue) and the windshield was cracked (2nd problem). We were told that they just got the car in on trade and hadn’t inspected it yet (but it was already listed on their website?) (3rd problem).

I purchased tires from Bob Rohrman Gurnee Hyundai in December 2016 for my mom's 2013 Elantra. The new tires had a 50k mile warranty. Today (8/12/2020) the Elantra was serviced and the dealer stated the tires needed replacing. After inquiring on the tire warranty, a service person (Pete) stated the manufacturer warranty is 50k miles but the dealer warranty is 3 years/36k miles. Note, only 31k miles have passed since purchasing the tires.

This place is a joke. I sold my 2017 Challenger for a car for my son. I was looking at a 2017 Passat and they wouldn't make deal because it was just put on their lot. I test drove and loved it. They pushed a 2015 Passat on me instead. Looked like the same car so I said sure. I walked out to car and checked it out. Looked good. So I got it. Well car had a tire pressure light on and they couldn't fix. They told me to take to Volkswagen dealer in Gurnee. I drove off the lot and the underneath was making a bang noise. A week goes by and I finally get into the shop. They tightened a ball joint allegedly and front end was now out of alignment. They refuse to call me back or give me parts to fix. Ricky ** (General Manager), Kevin ** (Meat Head), Chris ** are all jokes. They are unprofessional and don't care about the cars they sale. They sale crap cars and don't email anyone back. Pathetic. I do not recommend buying anything from these guys.

I purchased a used Ford from Indy Honda 5/24/2019. I had trouble with it and returned it to the dealership on 6/3/2019. The used car manager said not to worry. He would fix it. He said, "If these guys can't fix it, we'll have Ford fix it." The saleswoman said "we don't sell junk. We'll make it right." 8 months later, I still have no car. They have decided at least 3 modules were faulty. It still doesn't work. They want to use a flow chart to determine what is wrong. General Manager David ** has refused to refund my money. He became very hostile while I was trying to get my money back. Bob Rorhman, where are you?

I bought Honda Pilot from Rohrman Auto Group back in mid Novemeber. Everything went fine on the day of buying the car but since I was from out of state I had to do the car registration on my own. I was told within 7-10 days I would receive all the paperwork in mail to take care of that however it has been more than 1.5 months and I have not received anything from the dealership. The temporary license plate they provided has also expired and they are not willing to renew it. I called the dealership for almost 2 weeks every day before they told me that they have damaged the title and have requested a new title from the state of Illinois.

Bought a new 2019 Honda Pilot Touring over the summer. The salesman told us there is one complimentary oil change for the first oil change. When we called five months later for a complimentary oil change, the other manager said because it was not in writing, the General Manager will not honor. When I asked where the salesman is, I was told he left for another Honda dealer. For a $40 oil change, they just lost a lifetime Honda owner. I will not go to Bob Rohrman Honda ever. There are other Honda dealers nearby.

They are just trash. I don't even need to write a whole story. My mom grew up with Bob son up in Lafayette Indiana so she suggested Bob Rohrman to me when I was looking for a used car. Long story short the car they sold me for 2500 (Hyundai Elantra) broke after my very first long highway drive. It was completely totaled as the transmission blew up pretty much. It didn't even last me 6 months. When I called to tell them the situation (not to get anything fixed because I didn't have any warranty but just to let them know that they sold me a junk car) their response was "Well when you bought it you should have known that it wasn't a good car."

The service department is horrendous; uncompassionate, unaccommodating, dysfunctional and rude. Our 2015 Rogue broke down on the 80/90 expressway, 1 and ½ hours from home. Since we have the Gold Preferred extended protection plan, we called them up and arranged for a tow to the nearest Nissan dealer. The nearest dealer happened to be Bob Rohrman so we called them up to let them know that we were coming their way and that we would need a loaner/rental arranged (also included in the plan). Previous service appointments with our local dealer (Gerald Nissan) always went smoothly in this regard. We thought the worst was over at that point; boy were we wrong.

Dec 2018 my son sold 2 vehicles to the dealership, essentially, one to pay off the other. They took one, advised him NOT to contact DMV for release of liability, and to STOP making payments on the other. He ended up having to make more payments because they did not follow thru on their agreement. Whenever he would call they claimed they did not know who he was or remember his vehicles. He totally lost out.

If I could give "0" stars, I would. We will never again consider any Bob Rohrman dealership for service or purchase. My Lexus RX330 was towed to B.R. Toyota on 11/19, for diagnosis and service on 11/24. I called on Dec 5th to inquire, as we'd received no communication. I called again on the 6th, since my call was not returned. The tech could never accurately diagnose the issue with the car, and told us, “he’s really scratching his head about it!”

We purchased a 2018 Kia Sedona SX from Bob Rohrman Schaumburg Kia on December 8, 2018 and the Sedona we bought did not have remote start. The salesperson and another associate told us they would have it installed for us at no cost. When I went today to find out when it would be installed the salesperson said he had to talk to his supervisor about it. He did not contact me all day and I saw him at 10 am this morning.

Took my car in for a recent $30 oil change. Order taker came back and said it needed $1200 in work. I said he was crazy with a few swear words included. Once went for an oil change and the order taker said it was leaking oil from something regarding the transmission. Huh? Never leaked a drop on my garage floor. Said not to worry, every dime covered by my extended insurance. Had to take it back four times to fix the leak that started AFTER they fixed it. Didn't cost me anything but am sure it was an insurance scam. They bill the insurance and kept billing the insurance and billing the insurance. The gravy money is in service, not the actual car sale and they really exploit it. Could go into the Honda I bought that was defective but won't on the Nissan site. They are 100% crooks.

I had to have the rear differential replaced on my 2014 MKC. I have had many cars in my life and have never had a problem with the rear differential. The service manager told me it was because I did not have the fluid changed! Huh? In all the years I have owned cars I have never had to have the differential fluid changed - why this car. My car was leaking fluid, so I needed to replace the part. The part is not inexpensive and I had to pay for the part upfront before they would order it. I get that, what if I went to another mechanic after finding out this needed to be done and they had part ordered for me that I didn't use.

If you want to be ripped off, go to Arlington Heights Nissan. I want to warn all those in the market for a new car that the GM, Rich **, and Finance Manager, Mike **, will add on insurances and oil changes and warranties that are unnecessary to increase the bottom line. My sister-in-law is a senior citizen and English is not her first language. They took advantage of her and increased her monthly payments using deceptive practices. After visiting their showroom they refused to take off all the add ons. My next call will be to Nissan corporate and to Bob Rohrman's office to file a complaint.

On 6/7/2018 I met with the service manager of Bob Rohrman regarding getting a Rear Assist Camera replaced under my extended warranty from CarMax. I was told that we don't have to wait on hold to talk to the warranty company MaxCare. We asked to talk to the Service Manager, Mark about the attitude of his Service Advisor, Jason **. We then spoke with Richard, the Dealership Manager. They tell me a claim has been made with the warranty company, and they will call me when the part comes in. I haven't received a call back yet, and I don't believe they have even ordered the replacement camera. I call the dealership and all I receive are hang ups, and "We can't place you on hold because we don't know how long these people will be tied up". This is a poor way of doing business.

My daughter purchased a car from Mason in Lafayette and the experience has been terrible. She bought a 2014 and was assured that nothing was wrong with the car. He even told her he had the service department look it over since she was young and just starting out. She just thought this was a kind gesture and he was trying to help her. She purchased the car then he fell off the face of the earth. There was no responses from any messages then come to find out the crankshaft is broken. So she calls him upset and he tells her it's not his problem and to not come back. I expected a lot more from this dealership. I would hope that Mr. Rohrman would make this right in one way or another. We have used Rohrman Auto Group for years and we have recommended others use it because the service was great. Although, I will not use them or recommend them to anyone else unless this problem is addressed.

I strongly feel that I have been greatly taken advantage of. A single mom in dire need for a car since my car had been damaged in an accident. It was rather old, but still in better condition and clean compared to what I was sold. However, because of its age the insurance company totaled it. Long story short, after only having my 1997 Toyota for only a week, that I purchased from Bob Rohrman's, I discovered an oil leak. So taking it back to the dealer to address this issue, that didn't happen overnight, I'm told it would cost me $600.00 to replace an oil pan, of which 172.00 was for the pan and gasket that I can purchase for $46.00 at the most. They would not honor repairing it for free, so of course I left.

I was given an online quote by Gurnee Hyundai and I was called by one of the sales representatives. We spoke and discussed additional incentives that were applicable to the car I wanted to purchase. Next day I drove 25 miles to the dealership only to be advised by the sales manager that the information I got was inaccurate as the discount was not applicable to the car I was purchasing. He was very blunt in telling me to "accept his offer or leave and remain friend". His response showed lack of empathy and he did not make me feel valued as a customer especially because I did my homework before travelling to the dealership. Please provide accurate and complete information next time as you could have had my business and I would have been a happy customer.

I bought a new 2015 Prius and soon discovered that the GPS software was over two years old (2013). I asked for the software that should have been on the car to be installed and I was told that they refused to do that unless I paid $150. I called Toyota corporate and they could not understand the response, however they advised to get the GPS updated and send them the bill for reimbursement. I scheduled the repair. My wife drove 50 miles from our house to get the update only to be told they couldn't figure out how to do it. She came back later and they installed the update. Shortly thereafter the WiFi stopped working. They replaced the radio, which didn't fix the problem. Seems that the part that went bad was separate.

Went there to buy a SUV. I have my own money and I did all my research on what type of car I wanted. This would of been my 5th car purchase. Salesman was very helpful and polite. When it came to financing and final part of purchasing the manager wanted me to wait from making a decision when my husband got there. I know more about cars than my husband. They treated me like I was stupid. They kept telling me "wait till your husband gets here" that he will make me understand the financing better. What they were really trying to do is screw me with a higher APR and less warranties. I kept saying "I can make this decision on my own, I don't need my husband." But he would just smile at me and say "why don't you just sit down and relax."

John **, used car sales, let me drive four hours to look at a car that he told me was like new. When I got there, it had extensive cigarette burn holes and marks all through the interior. Left mirror broken completely. This car was a 2013 prius c with only 14k. Bob Rohrman was asking $1200 over KBB price. I was prepared to pay that amount if the car was as nice as John lead me on to think it was. I talked to him at least 5 times before driving down from Lansing mi. Thanks a lot John for wasting 4 hours of my Saturday.

Go visit Bob Rohrman Lexus if you want to remove any desire to buy a Lexus!! According to what Jeff Bracken (Group Vice President and General Manager - Lexus Division) who said at the 2015 car management briefing seminars "Lexus is losing market share". That tells me that Lexus has a little competition. I started looking for a Lexus over a month ago. I went to Schaumburg Lexus to buy a RX for the wife and after about 10 minutes talking to the sales rep... he walked away. Then a friend refer me to Arlington Lexus and was very excited about all he said to me about them! Went there and talked to the staff about buying a 2016 RX, we then left (it was late).

I took my Infinity QX60 to Rohrman's Fort Wayne Infinity dealer for routine service. They checked off all the items on the checklist but failed to do several items. I know for sure they did not check tire pressure. I got a low tire pressure light the next morning, and upon checking all four tires they were all low and very different pressures. Obviously, the tires had not been checked the previous day. Also, a few days later, the warning lights came on indicating that I needed to change oil, oil filter and have engine serviced. I had just been done. So, either they did not do anything or at least failed to reset the warning system. Since there is no way to know what all they did or didn't do, I have no faith that they did anything. I will not ever take a vehicle back to them for service again. I think they just checked off the checklist and took my money. I have contacted the dealership and they never responded.

Fort Wayne Toyota is in no way as good as Evans Toyota Fort Wayne. I do not work for Evans Toyota, neither am I paid to endorse them. I did business with fort wayne toyota in the past and will not again. They are anything but honest (especially in the toyota repair shop). We purchased a toyota from them over a year ago and now we are $6,000 in negative equity thanks to the $3,000 extended warranty and all the other garbage they sold us. Bottom line they are not "real" with you. I could go ahead and write a book about every negative experience I have had with them but I don't have the time. Do yourself a favor and don't go to fort wayne toyota.

Saw an ad on AutoTrader for $4555.00. I called the Fort Wayne North dealer to see if it was still available. Johan said, "Yes it is. I'll have it waiting for you". Got there, the car was ready, looked very nice. Drove it, decided it was the one. Went in to make the deal. Asked if there was any room to negotiate on price. I was asked to initial a paper, saying I would not haggle on price after this if he went to manager to get best price. Ten minutes later Johan and his manager come out and apologize to my wife and I. They say the advertised price was wrong, it is actually $6888.00. The manager said it was his fault he was in charge of the ad. Told us they needed to get $6,000.00 for it. Classic bait and switch! I hope others read this and don't fall for their B.S.. I left after feeling I was tricked.

This by far was the worst experience I have ever had! I worked with Trey ** and David **. First they tried to pressure me - Trey said "I'm not trying to pressure you but I can". Their sales tactics show how inexperienced they are. The store was empty and it still took 2 1/2 hours to even get to the last phase. When I was waiting I could hear Trey, another manager fooling around at the front desk, David as well. The other manager was screaming. I heard him call a employee "stupid". How you treat your employees reflects how the customer is treated. This dealership is ran by immature college students. If you don't believe it, go there, you will see. I left, did not buy the car.

Classic bait and switch. I even made sure to call the dealership before I made the long drive to look at a car I saw online. By their own admission the manager and the person I spoke with on the phone were aware that the price on the ad I saw was wrong but they let me and my husband drive there anyway and decided instead of calling me they would let us know about the mistake when we got to the dealership. We drove an hour to the dealership and they left me standing around for another half an hour or more while they checked with "whoever" to see what kind of deal they could make me if I purchased the car. They offered it to me at about $2,400 over the advertised price. I'm not quite sure if this is illegal but I am certain it is HIGHLY UNETHICAL.

The salesman told me the Ford Escape was a 6 cylinder, plus if I found a lower price they would honor it. Both after I bought the car I found to be incorrect. They baited then switched. The car they sold to me was a 4, I trusted the salesman, plus they did not honor a price I found for 3999.00 less. I will not refer this company to anyone, nor will I ever buy a Ford again. They did not even honor a free oil change that was on the contract. I was also informed that can tow. This is incorrect, I cannot tow a camper as I was informed I could. All I was is SUCKER TO THE SALES MAN. I want the company to correct this or I intend to go inform the media. I have been sitting on this for months and now since I just found out that I cannot tow what I want (which I just found out) THIS Made me even angrier. I would not trust a Ford dealer again.

I put 1000.00 down on a used car at Ft Wayne Toyota/Lexus/Kia. The finance rep ** had messed up the paperwork, and calculated my payments without considering the down payment. After the mistake was discovered, he called and said he would be sending me my 1000.00 via the mail. I followed up the next week, and he said he saw the check, and was waiting for his manager to sign it. A week went by, I followed up again, and he needed proof from me that the check cleared (he apparently couldn't figure out how to do this on his end). I sent him a scan of the cancelled check. "All was good", he said. His boss would sign the check and it would go into the mail. A week later, no check, and no response to my emails. I am out my 1000.00, and no contact numbers available to escalate my complaint.