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Honda CRV Reviews

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About Honda CRV

The Honda CR-V is a crossover SUV. Read more Honda reviews to learn about other models.


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Honda CRV Reviews

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    PricePunctuality & Speed

    Reviewed July 20, 2026

    My review of the 2026 Honda CRV hybrid sport model. I would like to begin by stating that I have driven the vehicle approximately 1,000 miles over one month. Unfortunately, I cannot say anything positive about the vehicle. Here are the problems that I have experience so far:
    1- There is a noise coming from the back of the vehicle that happens whenever I put the vehicle into reverse or go over a speed bump.
    2- The brakes are very grabby and when applying them they make a noise.

    3- The ride quality is at pour. Road noise makes my ears bleed and going over even a small imperfection in the road causes the whole vehicle to vibrate.

    4- The Korean made Hankook Tires are junk. I have no idea, except to earn a few more dollars, why Honda would put such awful tires on a vehicle that cost $40,000+. Tires are so noisy they pick up all of the road noise.

    5- The infotainment system it's so frustrating it needs to be replaced. I suspect the software is probably 7 years old at minimum. And of course when I took it back to the dealer he told me that why what I was experiencing was normal for a Honda hybrid. Are you kidding me?

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    Verified purchase
    Lee increased rating by 2 stars.
    Customer ServiceCoveragePunctuality & SpeedRefunds & PayoutsMaintenanceBillingFollow-Through
    After a positive interaction with Honda CRV, Lee increased their star rating on May 5, 2026.

    Updated review: May 5, 2026

    While it took them months longer than they said it would, Honda did finally send me a refund check.

    Original Review: April 16, 2026

    Honda Corporate and Port Richey Honda do not honor their Powertrain warranty. They do this by coding powertrain issues as maintenance issues so that they will not qualify for coverage. My vehicle had a cylinder misfire, which is covered by powertrain; however, they coded the valve alignment as maintenance to avoid covering the repair. This issue is a known issue for the 2022 Honda C-RV Hybrid. I have reached out to Honda Customer Service on multiple occasions. They opened a case. Then almost immediately sent me an email stating that they were happy to have resolved my case and wishing me well in the future.

    I had to call them and let them know that nothing was resolved. Then they backpedaled and said that the email was a welcome letter and they were working on my case. Then, some time later, they called to let me know that they had completed the investigation and would be reimbursing the majority of the amount I paid. That was a month ago and they have not done so. Each time I call, they make excuses for the delay and promise that I will receive the payment within ten days. Still has not happened.

    I called today and was told that, due to so many complaints, Honda has fallen far behind on reimbursements. I will receive my reimbursement when the management is able to catch up. This leaves me with little to no hope for Honda. Basically, so many people have had so many problems with their Honda vehicles that the company cannot figure out how to address them all. They make promises and then do not follow through. Their product is so bad that they are struggling to address all of the claims.

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      Maintenance

      Reviewed Dec. 30, 2025

      2024 Honda CRV Hybrid Sport - my speaker on the left side goes in and out when connected to Apple Car Play. I have taken my vehicle to the service department several times. They stated that they can’t duplicate it so there’s nothing they can do - even though I have recordings of the speaker not working properly. This latest time I took my vehicle in for the SAME issue - they stated Honda is aware of this issue but does not have a resolution in place. How does that make sense?? My heat blows warm air when it is on the highest setting and the heat system is not as loud as it used to be compared to when I first bought the car. The heat even turns off by itself. The service department states the heat is functioning properly… Smh… Awful, just awful…

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      Customer ServiceCoverageTechOnline & AppMaintenanceTransparency

      Reviewed Dec. 8, 2025

      I purchased a new 2024 Honda CRV Touring Hybrid in December of 2023. I chose the CRV over the Rav4 because, among other things, I liked the Honda entertainment center. However, within a month of purchase, the integration of CarPlay and the Honda entertainment system had issues. I took it to the service center & was told I needed to update my phone, and ignoring that my phone was already updated, I was dismissed. The problem worsened. I took it to the service department again. This time I was told I needed to turn my phone on and off more frequently, like you would a computer.

      At the time, I worked on my phone, and due to the nature of my job, for security reasons, I had to restarted my phone about every other day. I changed dealerships & went to a different service department. I explained what had transpired, and the service tech actually hooked the car to a computer to run diagnostics. There was a problem. They “fixed” it, but said they weren’t certain the fix would work. They also told me there are known problems with Apple CarPlay and Honda..

      Within a week, the entire infosystem screen went black. This time Honda replaced the unit. It’s been a few months. The electronics are still not functioning well. The screen goes black. The volume has a delay to start. Switching between phones is a major hassle. It’s not just that the 2 systems will not sync. Honda lost a class action suit for $33 million a few years ago regarding their infosystem, but that doesn’t seem to have gotten their attention. In Sep of 2024, another class action suit was filed which forced Honda to recall 3 models regarding the infosystem - unfortunately the CRV was not one of the them. I do not recommend a Honda CRV. It’s not a just radio issue, it’s a safety issue when GPS fails while one is traveling.

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      Customer ServiceStaffTransparency

      Reviewed Oct. 2, 2025

      I recently purchased a 2018 Honda CRV Touring after my 2016 was totalled by a distracted driver. I was told it was "impeccably maintained". A couple of months and about 2500 kms after purchase it overheated and we discovered there was zero coolant in it. There was no coolant in the driveway and we discovered it had been leaking into the engine the whole time because the head gasket was blown.

      When I contacted Honda they said there was already an open case about this particular car. They could not help me until I updated the ownership. So I sent them the updated ownership and then they told me because the ownership had been updated they could not tell me what the open case was, and whether it involved a head gasket. And they could not help with any repairs. We have had 4 Hondas over the last 20 years but this one is the LAST. The absolute worst customer service. And though I repeatedly asked to speak to a superior I could not get past "Kyle" who refused to answer questions or pass me on to anyone else. HORRIBLE CUSTOMER SERVICE.

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      Customer ServiceTechPriceMaintenanceStaffRatesTransparency

      Reviewed Sept. 18, 2025

      Update September 2025: This same part that was replaced in May 2025 is now in need of replacing again in September 2025. (VCT actuator and Timing Chain) This is a part issue that Honda should be looking at and taking responsibility for. I'm not alone in this reoccurring issue. I own a 2014 Honda CRV. Always kept up with regular maintenance and oil changes because I was told Hondas will last forever if taken care of. I ran into my first issue in September 2022. The VCT Actuator and Timing Chain needed to be replaced. This was a $3000 fix but I understood, as the car was 8 years old at the time. Honda Red Deer performed the service and I was treated well and left happy.

      The exact same noise started to happen again when starting the vehicle in August of 2023. I took it to Honda Red Deer and the VCT Actuator and Timing Chain was gone again. They did the same repair again under warranty as less than a year had passed. The exact same noise started to happen again in October 2024 but when I took it to Honda Red Deer, they said everything was fine, the noise didn't happen when they started the vehicle, and sent me away without any worry.

      I took my CRV back in May 2025 with the noise loud and prevalent during every start up. Honda Red Deer advised that the VCT Actuator and Timing Chain were indeed in need of replacement again but I would have to pay full price again as it was over 1 year since the previous repair. Note, this is 3 repairs required for the exact same part in less than 3 years. When the lady called to advise me of the problem, she actually told me that this is a known problem with 2014-2016 Hondas and also suggested it was happening due to the non-performance of regular oil changes. I get the oil changes done regularly but not at the Honda Dealership, as the car is now over 10 years old. This assumption was BS, and I told her if the VCT Actuator and Timing Chain was a known issue, why was I only being told about that now.

      I asked to speak with someone higher up and was forwarded to Frank, who was very pleasant and suggested I call Honda Canada because although the dealership's hands were tied, it would be likely that Honda Canada would offer some compensation towards the repair, as this is a continuing issue. At this point, I also googled this issue and was shocked at the number of articles regarding this exact problem.

      I spent over an hour on the phone with Honda Canada, only to be belittled and told that my car was over 10 years old and purchased pre-owned in 2017 and what did I really expect. I wasn't asking for a new car!! I wanted some compensation for a repair of the SAME HONDA PARTs for the 3rd time in less than 3 years, which is obviously a known issue. This was a complete waste of time.... Honda Canada completely dismissed me and sounded like they wiped their hands of any Honda owner with a vehicle over 10 years old. The conversation was ridiculous! She definitely did not stand behind the Honda product and wanted to find blame anywhere she could. She also suggested I take my vehicle to an alternate Honda dealership for a 2nd opinion, which is very odd that she wouldn't even stand behind the Honda Red Deer work or estimate provided and being discussed.

      We picked up the car without getting the repair done at Honda Red Deer and they wanted to charge the $199 diagnostic fee. I told them that I had diagnosed the same problem in October 2024 and they ignored it, and I could have told them again now that the problem was the exact same VCT Actuator and Timing Chain. I would pay myself the $199 and walked out. I truly thought Honda would stand behind their product, including the parts that they repair when an obvious issue exists. NOT the Case. I will not be returning for any service of my older Honda knowing what I now know.

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      Customer ServiceMaintenanceStaff

      Reviewed Sept. 10, 2025

      I want to love my new 2026 Honda CRV, but the integration of CarPlay and the Honda entertainment system (well, the whole electronic system) absolutely sucks. The two systems do not work together at all. I can no longer control anything other than volume and FM/AM radio. Siri no longer will read messages, XM radio must be controlled (horribly, I might add) through the touch screen and the 2 systems will not sync…so if you use the steering wheel controls to change to FM or phone (or any of the options), the display screen does not change at the same time. You must do that manually. I have never been more disappointed in a car brand I used to love. This screams “distracted driver causes accident”.

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      Customer ServiceStaff

      Reviewed July 29, 2025

      Here is the good and bad for 2026 models (in general). I have a 2026 CRV- touring hybrid. Quality of drive and workmanship - excellent! Technology- awful. Honda has eliminated the Sirius/xm box and expects customers to access this through their mobile phone(s). In my case I would need 2 subscriptions- one for me and one for my wife! They eliminated home link!!! Again, I would have to buy a monthly myQ subscription to access my garage door opener - so, I just use the old clicker on my visor. Black alloy wheels - no choice for alternatives.

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      CoveragePunctuality & SpeedMaintenance

      Reviewed June 30, 2025

      Honda CRV 2018. These cars are junk. The struts go bad, we had to replace the fuel pump due to a recall. We noticed right away that the car wasn't starting like it used to after the replacement but since I'm not a mechanic and the pump was new I didn't think a whole lot about it. 2 weeks later my wife is driving the car and every warning light on the car comes on and the car is barely drivable. Another thing I despise about Honda is the way they always try and force you to use their services whether it be for repairs or trade ins. I will never buy another Honda EVER!!!

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      MaintenanceStaff

      Reviewed June 13, 2025

      Do not buy without holding the dealership accountable for extended warranty. Honda has been producing low quality engines, transmissions, & sensor systems. Our 2017 Honda CRV EX-L was taken to the dealership for all maintenance/service. At 42k miles, we needed an engine replacement. American Honda was no help. No one one wants to be held accountable or take responsibility. The 1.5 liter turbo engine is faulty. They know it. This is the last Honda we will ever buy.

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      Customer Service

      Reviewed May 14, 2025

      Bought a CRV 2025. Rained that night, couldn’t see, called dealership, they said I prob turned on parking lights, not headlights. Said ok. Didn’t rain for 4 months at night. Last week it did. I could NOT see. I traded in SUV.

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      Customer ServiceCoveragePricePunctuality & SpeedRefunds & PayoutsMaintenanceRates

      Reviewed April 23, 2025

      I bought a certified 2016 Honda CRV EXL from a dealership in 2020. It was a lease with 30K miles on it. It was my second CRV EXL. I loved the first one so I was happy to repurchase this brand. At 86K miles we had a loss of power on a highway on a late January day in Maine not close to any major towns. I have AAA towing but it was going to be a challenge to get someone. We limped home. I had it towed to my regular mechanic. No diagnosis. I had it towed to the dealership. They had trouble diagnosing it but finally determined it was the fuel injectors. Being that it was certified and reading what was covered I was thinking it looked like it would be covered. The dealership cautioned me that Honda makes the decision on that. The charge was $1597.14. Honda declined to pay for it.

      The dealership gave me info to challenge the decision. I sent a letter. Received a form response by email 3 months later that didn't even relate to my issue. There was a number to call. Many calls later I was informed that they sub this out and I was talking to the wrong entity. So I call the correct entity. Ultimately, they refused to cover it because I didn't have service records with a dealership and thus they couldn't be sure proper maintenance was done. So it turns out if you buy a certified Honda and don't do maintenance with a dealership you are not covered. I use a local mechanic due to distance and pricing and maintain my vehicles per the schedule. I am happily driving a non certified preowned Toyota Rav 4 Hybrid today. Done with Honda as is my daughter.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed Jan. 14, 2025

      I bought a brand new CRV in 2019 and have had nothing but problems with the computer screen since. It was outright replaced, but still sucks. The system constantly drops my phone, is slow, can't complete hands-free calls, the backup camera SOMETIMES comes on, it is clunky, and the voice recognition is so exceptionally terrible it just prints out your entire contact list on the screen to manually select (NOT HANDS-FREE). This will be my last Honda, it amazes me that this computer system was deemed ready for live deployment, it seems more like alpha-level code. It drives great, but the computer system is TERRIBLE!

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      Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

      Reviewed Jan. 10, 2025

      I recently purchased a Honda CR-V Hybrid with the understanding that its fuel efficiency would meet the advertised expectations: 40 mpg in the city, 34 mpg on the highway, and 37 mpg combined. However, I am currently experiencing a significant discrepancy in fuel economy, with the vehicle only achieving 24 mpg. I reached out to Morrie's West Bend Honda, Wisconsin, the dealership from which I purchased the vehicle, and was informed that this issue is not their responsibility. They directed me to contact Honda customer service. After contacting Honda, I was advised to work with the dealership to perform a diagnostic using a certified technician. Morrie's has now indicated that I would be required to cover the cost of this diagnostic, as they do not consider the fuel economy issue to be a problem on their end.

      At this point, I am caught in a frustrating situation between Honda and Morrie's, neither of which seem to be taking ownership of the issue or offering a satisfactory resolution. As a customer, I am disappointed in the lack of accountability and support from both parties. I would appreciate guidance on how to move forward and ensure that my concerns are addressed promptly and fairly. Ideally, I would like to have this matter resolved without incurring additional costs or unnecessary delays.

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      Customer ServicePriceStaff

      Reviewed Oct. 8, 2024

      I have 2022 CRV EX. Been having issues after I bought the car ore one year. They don’t know the issue. I have to make a thousand trips, take almost one year to figure out the issue and after the my four tires need to be replaced and I only have the car for two years 32000 miles. I paid too much money for this car (40000) and no one wants to help. I call Honda USA. They send me to Firestone and no one wants to help. Very bad experience. I believe no more Honda. Will try different brand.

      Yosry

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      PriceMaintenanceStaff

      Reviewed Oct. 2, 2024

      Brand loyal customer, third consecutive Honda. 2021 CRV Hybrid brake system failed after 26k miles. This component is recalled in Japan but not in the US, and cost $3000 to fix. Contacted American Honda to find out why the recall isn't applicable here, and why I'm having a 3k repair on a a vehicle less than 3 years old. They signed us up for a "Goodwill assistance program" to help with repairs. Turns out we were disqualified from the program because we authorized repair of the vehicle and therefore "Could Afford" repair. Customer advocate was a complete idiot. Will never purchase anything from this company again.

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      PriceRefunds & PayoutsMaintenance

      Reviewed Sept. 19, 2024

      I have an open recall from Honda for my 2018 Honda CRV LX NHTSA recall # 23V-858. The experience getting this done has been far from pleasurable. I contacted our local Honda dealer, Charlie's Honda Augusta, Maine. Right off the back they wanted $150 engine diagnostic. I told them no, this is part of the recall. I have 23,000 miles on my Honda. I contacted American Honda and all I got was a runaround. The recall was started in December 2023. They say that they can't get parts which is the pump and impeller that costs around $120 after almost ten months. I had my mechanic check into it and the Honda parts dealers are not allowed to sell the replacement fuel pump parts except to Honda dealer garages, they do have them in stock.

      Since my mechanic can't get the parts he checked around and found you can get an aftermarket fuel pump assembly (complete) for $700. The fuel pump assembly is all plastic. I told him to install it. I contacted American Honda and they would not reimburse the repair. What a surprise (snark). Plus they would not take the recall off my car until I paid for a $150 engine diagnostic through my local Honda dealer. I'm sick and tired of being ripped off! I will never purchase another Honda.

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      Price

      Reviewed July 13, 2024

      Honda CRV Hybrid, 2025 exterior is good but interior looks so cheap and dark. Does not offer interior color other than Black… which makes so dark. I wish they have light color (light gray, beige, etc.) colors inside, at least roof interior….

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      Sales & MarketingStaff

      Reviewed May 29, 2024

      We purchased the CR-V Hybrid primarily for the hybrid function producing better gas mileage. We accepted less features than other comparables to get the hybrid. We have about 21,000 miles on the vehicle. Until the last few hundred miles, we have not come close to the sticker mpg--in fact it has been about 10 under the low in the advertised 34-40 mpg. We were getting better than that with a 10 year old gas Subaru. In addition, we are now told that new tires will be needed within a few months--only 20,000 miles on the car. We are told that Honda intentionally puts softer tires on this vehicle to help with gas mileage. So, not only will we prematurely spend to get new tires, we will then get even worse mpg because we will get a better tire. We had 60,000 on our Subaru before we needed new tires. I will never purchase any model Honda ever again and am advising against a Honda to anyone with whom I discuss vehicles.

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      TechSales & MarketingTransparency

      Reviewed March 18, 2024

      I'm deeply dissatisfied with my recent encounter at Ocean Honda in Burlingame. Throughout my interactions with Niko and the sales manager, Billy, I encountered manipulative behavior regarding the withholding of my 2021 Venza key, done without any valid explanation. Despite my repeated requests for its return, they obstinately refused to comply. Additionally, they significantly undervalued my vehicle by $3210, resulting in a substantial loss. This discrepancy became evident when I reviewed my contract with a reputable trade-in dealer.

      Initially, Niko and Billy appeared welcoming and enthusiastic about earning my business. However, it became apparent that their intentions were to exploit my financial situation. I find their actions unethical and deceptive. Consequently, I feel compelled to lodge a formal complaint with the FTC and explore legal avenues to address their behavior. Furthermore, when I requested the return of my old car keys, the manager callously declined. My initial visit to the dealership was for inquiries only, not to make a purchase. Despite CarMax appraising my car at nearly $28k, Ocean Honda's trade-in offer was a mere $500, which is clearly a deceptive practice.

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      CoverageTechRefunds & PayoutsMaintenance

      Reviewed March 3, 2024

      I purchased a 2021-CRV Touring model in 2022 as a "Certified Pre-Owned" car. Unfortunately the car's electronics were no good. The battery died over and over. The local Honda dealer spent a week trying to diagnose and correct the problem. They replaced the battery, but the car continued to suffer from rapid draining of the battery. Yesterday I took the car in for a trade with the local Honda dealer. It had only 16,000 miles and two keys. They gave me a 2018 HRV with 61,000 miles and only one key, a 2-year limited warranty, not certified pre-owned, and promised to send a check for $200 as the difference. I will never buy Honda again.

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      Sales & Marketing

      Reviewed Jan. 23, 2024

      I bought my 01 in 2004, with only 41kmiles. It's been severely neglected. Trans 1st gear was a hard jerk often, beginning in '10, after mismatched tires put on the awd. For 8 years, it never got worse! Never engine light. Got scammed when traded for another trans to be installed- that was JUNK, used Dollar Tree fluid, instead of ATF after I REPEATEDLY stressed to use only ATF! After that, my lovely engine would sound like metal was caught grinding through it occasionally, was never right again. But it still drove for 2 years, until Catalytic stolen, radiator went out. Now it sits in drive awaiting its death. *Hands down best vehicle in the snow by FAR. Statewide road closure & we went all day never slipping once! Never an issue getting anywhere or through anything. Not even deep wet sand. Can pack anything into it/great storage!

      Best purchase I ever made. Paid $15k loaded: leather, hitch, hard shell, rack tinted, pwr. Though window motors do suck like none other. Never once used the table (too much on top of it). Sounds like I may have bought the last of the best years. Wish I had a good case for a GoFundMe to get it going again. It's likely to go to junk yard before spring.

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      PricePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed Nov. 28, 2023

      To say we are satisfied with this auto is totally false. This CR-v was purchased new in 2018 and up until recently we were happy with the SUV. Problem started with the steering-at first I noticed a stiffness to it along with a slight jerking. Took it in to a local Honda dealer and found nothing wrong. A month went by and the symptoms worsened making it harder to steer and the jerking was more pronounced. The problem turned out to be the electric steering-rack and pinion needed replaced. The cost to me was $3500.00. Honda would not reimburse me any money as "I wasn't a loyal customer". Since I bought the car at Coggin I've had most of the maintenance done there. To say that this SUV's annual cost is $250.00 is a joke! I spend that much or more with each appointment! No, I won't buy another Honda!!!

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      Reviewed Nov. 2, 2023

      Hybrids...There is no spare tire and no space for one. They don't tell you this. You get a pump for a flat but I had a blowout and had to be towed to a tire store. 4-hour process. If you get stuck in the country...you're out of luck.

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      Customer ServiceStaff

      Reviewed Oct. 24, 2023

      I send an inquiry to correct tire size to 'Honda customer relations'. The answer received, 3 days after inquiry was sent, was to call a dealership (which I had done before sending an inquiry). No answer on a tire size from the company? About as basic customer care one could ask for. Seriously lame customer service.

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      CoveragePunctuality & SpeedMaintenance

      Reviewed Oct. 8, 2023

      First of all, this model doesn't have auto headlights on option. I got first traffic ticket for not turned on lights while driving from mall parking lot to exit road. There is 7 years engine head gasket leak. Spent $800 to replace it at Honda dealer. Now no oil in the dipstick. They found leak in the timing cover gasket. This has to be fixed $1385, then later it should be diagnosed for oil leak $285, that repair may take thousand bucks. It's crap vehicle. Less than 50k miles on it.

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      Customer ServicePriceValue

      Reviewed July 28, 2023

      I bought a brand new CR-V in 2021. The tires failed inspection after only 25,000 km. New tires will cost more than $1400. Disgraceful service from Customer Relations. It took 4 weeks for them to even bother to return my call and then they offered very little. I regret buying this vehicle and will NEVER buy a Honda product again. Not worth the money I paid. Honda put garbage tires on the brand new vehicle and then did NOT support them. I am completely disgusted and disappointed in Honda.

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      Customer ServiceContract & TermsPriceMaintenance

      Reviewed March 20, 2023

      My wife had a 2017 Honda CRV. One day she heard a noise and came home. The Turbo had blown. We went to a garage and had it looked at. They showed me the turbo that had basically disintegrated due to being made of what looked like tin. After weeks of providing the receipts provided by the mechanic that did her maintenance as well as a letter from him, they denied our warranty (we paid approximately $4000 for) as they said that there was sludge in the motor due to not servicing the vehicle. After many phone calls, emails, and more phone calls and emails, they told my wife it was going to cost us about $28,000 to fix the 2017 crv. After weeks and weeks, they offered my wife $6500 for the piece of scrap. Not only will we NEVER buy a Honda again, my entire family (14 Hondas) will NEVER go with Honda again. Don't waste your money on the overpriced pieces of scrap metal.

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      Reviewed March 2, 2023

      My back seatbelts do not lock so therefore if an accident occurs, well someone will be hurt or maybe even die. Honda was let known and no they're not going to do anything! you read correctly. Oh I am to pay because car is no longer under warranty, umm no I will not, so my new grandson rides in this death trap and my other kids. DO NOT BUY A HONDA CRV. I am in process of getting rid of this before I die in this. I will never own another Honda and recommend for anyone else to never buy one. This is just the tip of what is wrong with it. The idiot that designed this must have had someone dying in mind and I am not joking!! If I do not get to trade this death trap I am going to see a lawyer.

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      Customer ServicePrice

      Reviewed Jan. 4, 2023

      We have a 2018 Honda CR-V that has a rattle in the engine. Always serviced on time, always serviced at a Honda Dealer. Took it to the dealership, they say we need a camshaft, bearings and spark plugs. $3800! Found an extended warranty 19-037 That states the 2017-2018 with the 1.5 has an extended warranty for exactly what our car needs. Got a ticket number from Honda. #** got a call back saying and I quote "If you want this warranty you will need to file a class action lawsuit, your VIN was not included in the original Lawsuit". So Honda is basically telling me to pound sand and get a lawyer... OK, in addition, we will never purchase another Honda again. We have always got Honda, never again.

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      Customer ServiceStaff

      Reviewed Dec. 15, 2022

      First off...I WAS a fan of Honda. Having previously owned an Accord, which was a GREAT car! So, when it came time for a newer vehicle, I went back to Honda. This time I purchased a 2022 CR-V. It has been a nice vehicle, with some minor exceptions. However, a MAJOR problem is the GPS. It is very inaccurate. I have complained to Honda with some examples. Their response? "Thank you for your input." Then they closed the case. I don't use the GPS that much, but I know people that do. And if these people are to rely on an erroneous GPS, no telling what kind of problems they will run into. The public needs to know.

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      Customer ServiceMaintenanceStaff

      Reviewed Aug. 12, 2022

      One of the worst decision to buy Honda cars. Pathetic customer service. Struggling to share my nightmare experience with this machine but as expected nobody is bothered. I have a 2018 CRV EX that has run 38K miles so far. The ac on the driver end is not working and throws warm air. I tried switching between both auto mode and manually on/off with no avail. However the cool draft of air doesn't come from the driver side. I am utterly disappointed. The car is not even driven enough. It's a shame the AC is not working with just 38k miles on a brand new CRV. I see tons of complaints all over the internet regarding the issue with AC for the Honda CR V 2018 model. It is annoying that in spite of this, there was no recall done by Honda

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 10, 2022

      Purchased pre-certified 2017 CRV. As of 05-24-2022 the first issue was keyless remote not unlocking my vehicle and a spinning loading symbol on dashboard. That evening the alarm randomly went off twice. The following night again the alarm went off. I pressed and held radio power button to reboot thinking it was a simple reset that was needed, then no issue for several days. On 06/01/2022 accessory mode randomly turned on while I was pumping gas, then I was neither able to turn on the engine nor completely turn off the vehicle, all this while I was still at the gas station. Had to call AAA for a tow and thankfully the technician was able to start my car.

      That night again the alarm went off randomly at least twice between 1-4 a.m. I took my vehicle to my local Honda service center 06/02/2022 and was told after inspection it was a body control module issue that needed replacement, turns out the part is in backorder. Since then the alarm continues to go off at any moment day and night, my battery has been drained and has needed 2 jump starts, so I have to disconnect the battery at night and reconnect it for school/work drop-off (we have 1 vehicle for the household).

      During the limited time the battery is connected I have to be checking to make sure accessory mode isn't on every 20 minutes, thus interfering with my work schedule. I filed a complaint 06/05/2022 which Honda received on the 6th and as of today the 10th I have yet to be assigned a case manager. I have come across other similar cases so at this point I believe a recall is needed, beyond an inconvenience it is a distressing and dangerous issue.

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      Punctuality & Speed

      Reviewed Feb. 26, 2022

      I read the article about the 2017-2019 braking issue that happens without warning. This happened to our 2018 CRV-EX AWD about a month ago. We were driving reasonably slowly and all of a sudden, the brakes grabbed, and it frightened my wife and she said, "What are you doing!" I said, "Nothing. It just did this." It took a few seconds to get the vehicle back to driving. I appreciate this article and glad it was published. Honda and the Department of Transportation needs to do something and quickly about this serious problem.

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      Customer ServiceCoveragePricePunctuality & SpeedMaintenanceTimeliness

      Reviewed July 15, 2021

      Purchased new 2017 CRV EX-l From Norm Reeves Honda West Covina CA. They install a after market alarm system on their inventory. We were not aware of this after market alarm system. Two weeks before the warranty was to expired the alarm starting going off at random times. We returned to Norm Reeves, they inspected it and said it was good to go. Next day same thing. We were going to Arizona, so we decided to take it to a Arizona dealer. They inspected the car and noticed that the electrical harness had been altered when the after market alarm was installed. This voids the electrical warranty. So for three years we had a car with a voided warranty.

      The Arizona dealer said this intrusion into the wiring harness can cause some unexpected problems. To replace the wiring harness back to factory specs would cost about $10,000. Contacted Honda of America; almost three months later we are still waiting to hear from them. Cannot believe that Honda would allow a dealer to sell new cars with a warranty that is no good. First and last time to buy a Honda.

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      CoveragePrice

      Reviewed April 14, 2021

      I bought Honda CRV Hybrid EX 2020 model last august. A week ago while carrying stuff from Costco to home, plastic container containing glass cleaner broke and got spilled in trunk. We cleaned whatever we could see on the carpet. After two days vehicle started showing power system malfunction error. Took it to Livermore Honda dealership, liquid has make its way to IMA Battery and Corroded harness which caused Fan to short out. This is not covered under warranty and cost is $1290. I have driven Toyota Prius as well in past, many times food and liquid has spilled, but never got any issue. Seems like Honda did not do good job in designing. Do not buy this product.

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      TechPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed Sept. 17, 2020

      I bought my 2016 Honda brand new. Overall it's been a reliable car, this is not my complaint. For starters I had issues with my tire pressure light coming on repeatedly for just about 4 years. From the week after I bought the car on. I brought the car back over and over and over. They checked the tire pressure, put air in and shut off the light. Not unusual they say. Never did they look into why I couldn't keep air in my tires so they fixed the problem temporarily but never addressed what I now know was for sure the issue. They sold me a car with tires that apparently were leaking air and knew it. Mysteriously I bought 4 brand new tires 3 months ago and the light has NEVER come back on. $600 a month for a car with leaky tires that they considered "normal".

      Then comes the grinding break issue every time it's damp out. The brakes apparently are made of very cheap metal that rust over EVERY TIME it's damp. So each damp morning, several times a week, I back out of my driveway with grinding breaks. I took the car back to the dealership to be checked several times, they claim the breaks are fine and as the service man told me "this is considered normal, all cars do this". I explained I've owned 7 cars previous to this one dating as far back as 30 years and never have I owned a car that has grinding breaks on a regular basis- if this is what Honda considers normal then clearly I've bought the wrong car. They did nothing. I still have rusty grinding breaks even after replacing break pads and rotors. Not my kind of normal and certainly not for $600 a month for a car.

      The latest issue started about 8 months ago. My car apparently is burning oil. My oil light comes on before I need an oil change indicating I do not have enough oil in my car. I check my oil and nope- hardly any oil even reads on the dip stick. I've gone back to the dealership twice about this- guess what they say?? This is completely normal. Normal??? It's normal that I cannot make it to my actual oil change time without needed to add more oil to my car? I ask are they putting in less oil now than they have in the past? They claim no and they aren't a bit concerned since it gets me back in for another $50 oil change earlier than I should be so hey- it's more money in their pocket.

      I should tell you my car has been well maintained. Early oil changes, frequent visits to the dealership (more frequent than anyone should even need with a "brand new car") I've done all the suggested maintenance services, tire rotations, expensive transmission flush, new tires etc. The gas mileage on the car is great but as far as quality goes Honda missed the mark here. I'm getting ready to trade the car in with just about 75,000 miles on the car and I will NEVER buy another Honda again. I bought this car at Colonial Honda in Dartmouth, MA and can't help but wonder if my service issues would have been handled differently at a different dealership because this hasn't been handled in a satisfactory matter for me. Either way- I'm done with Honda's I don't feel they sell quality cars for the price tag that they charge. Their normal is not my kind of normal.

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      Customer ServiceTimeliness

      Reviewed Aug. 29, 2020

      We bought a 2020 CR-V and enjoy the vehicle; however have concerns of the entire experience with one of their dealerships and call the corporate office just to be placed on hold for greater than 5 minutes and still no answer. We email and place a customer ticket regarding our problems. It has now been over 8 days and still no response. If this is how the corporate office manages customer problems or business - then the problems with the local dealership continuing to happen without correction is now better understood. If we knew this information prior to purchasing, we likely would have purchased a Chevrolet or Ford vehicle. Very dissatisfied and recommend anyone do much research prior to any purchase.

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      PricePunctuality & SpeedMaintenance

      Reviewed July 20, 2020

      I just want to give my own experience about the 2018 Honda CR-V Touring which I bought it brand new from North Vancouver Honda (Pacific Honda) in BC, Canada. A bad mistake to buy this expensive car!

      1st problem, engine wasn’t getting warmed up and the water temperature was always showing cold! (heater also wasn’t working in winter because of this issue).
      2nd problem, oil dilution issue!! (For those who don’t know what oil dilution means is, when un-burned fuel slips past piston rings and mixes with engine oil in the crankcase and possibly causing engine damage. It could also lead to stalling or loss of power during short trips or low-speed driving, such as in heavy traffic, especially in cold weather).
      3rd problem, a hose to AC is broken and AC is not working. Honda says they are not sure when they can change the part because it is back-order! So, no AC in Summer!! The AC probably will be fixed in Wintertime. My car might have heater issue in Wintertime! Who knows!

      4th problem, lights in sun visors don’t work, and visors been ordered!!

      A family car that doesn’t function properly when family needs it!

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      Reviewed July 13, 2020

      Hi everyone. I’m sharing my experience with Honda CR-V. Please don’t buy Honda CR-V. I bought in 2018 Honda CR-V EX L. My car involved in accident in February 2020. My wife got serious injured and her spinal got hurted. Just because the air bags doesn’t deploy at the time of accident. My wife’s head hit the steering wheel. My baby was in car and she is now emotionally sick. When I try to ask Honda they are not even explain why it not deployed. So please don’t buy Honda cars if you love your family. Thanks.

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      Honda CRV Company Information

      Company Name:
      Honda CRV
      Website:
      automobiles.honda.com