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Reviewed July 28, 2023
I bought a brand new CR-V in 2021. The tires failed inspection after only 25,000 km. New tires will cost more than $1400. Disgraceful service from Customer Relations. It took 4 weeks for them to even bother to return my call and then they offered very little. I regret buying this vehicle and will NEVER buy a Honda product again. Not worth the money I paid. Honda put garbage tires on the brand new vehicle and then did NOT support them. I am completely disgusted and disappointed in Honda.
Reviewed March 20, 2023
My wife had a 2017 Honda CRV. One day she heard a noise and came home. The Turbo had blown. We went to a garage and had it looked at. They showed me the turbo that had basically disintegrated due to being made of what looked like tin. After weeks of providing the receipts provided by the mechanic that did her maintenance as well as a letter from him, they denied our warranty (we paid approximately $4000 for) as they said that there was sludge in the motor due to not servicing the vehicle. After many phone calls, emails, and more phone calls and emails, they told my wife it was going to cost us about $28,000 to fix the 2017 crv. After weeks and weeks, they offered my wife $6500 for the piece of scrap. Not only will we NEVER buy a Honda again, my entire family (14 Hondas) will NEVER go with Honda again. Don't waste your money on the overpriced pieces of scrap metal.
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Reviewed March 2, 2023
My back seatbelts do not lock so therefore if an accident occurs, well someone will be hurt or maybe even die. Honda was let known and no they're not going to do anything! you read correctly. Oh I am to pay because car is no longer under warranty, umm no I will not, so my new grandson rides in this death trap and my other kids. DO NOT BUY A HONDA CRV. I am in process of getting rid of this before I die in this. I will never own another Honda and recommend for anyone else to never buy one. This is just the tip of what is wrong with it. The idiot that designed this must have had someone dying in mind and I am not joking!! If I do not get to trade this death trap I am going to see a lawyer.
Reviewed Jan. 4, 2023
We have a 2018 Honda CR-V that has a rattle in the engine. Always serviced on time, always serviced at a Honda Dealer. Took it to the dealership, they say we need a camshaft, bearings and spark plugs. $3800! Found an extended warranty 19-037 That states the 2017-2018 with the 1.5 has an extended warranty for exactly what our car needs. Got a ticket number from Honda. #** got a call back saying and I quote "If you want this warranty you will need to file a class action lawsuit, your VIN was not included in the original Lawsuit". So Honda is basically telling me to pound sand and get a lawyer... OK, in addition, we will never purchase another Honda again. We have always got Honda, never again.
Reviewed Dec. 15, 2022
First off...I WAS a fan of Honda. Having previously owned an Accord, which was a GREAT car! So, when it came time for a newer vehicle, I went back to Honda. This time I purchased a 2022 CR-V. It has been a nice vehicle, with some minor exceptions. However, a MAJOR problem is the GPS. It is very inaccurate. I have complained to Honda with some examples. Their response? "Thank you for your input." Then they closed the case. I don't use the GPS that much, but I know people that do. And if these people are to rely on an erroneous GPS, no telling what kind of problems they will run into. The public needs to know.
Reviewed Aug. 12, 2022
One of the worst decision to buy Honda cars. Pathetic customer service. Struggling to share my nightmare experience with this machine but as expected nobody is bothered. I have a 2018 CRV EX that has run 38K miles so far. The ac on the driver end is not working and throws warm air. I tried switching between both auto mode and manually on/off with no avail. However the cool draft of air doesn't come from the driver side. I am utterly disappointed. The car is not even driven enough. It's a shame the AC is not working with just 38k miles on a brand new CRV. I see tons of complaints all over the internet regarding the issue with AC for the Honda CR V 2018 model. It is annoying that in spite of this, there was no recall done by Honda
Reviewed June 10, 2022
Purchased pre-certified 2017 CRV. As of 05-24-2022 the first issue was keyless remote not unlocking my vehicle and a spinning loading symbol on dashboard. That evening the alarm randomly went off twice. The following night again the alarm went off. I pressed and held radio power button to reboot thinking it was a simple reset that was needed, then no issue for several days. On 06/01/2022 accessory mode randomly turned on while I was pumping gas, then I was neither able to turn on the engine nor completely turn off the vehicle, all this while I was still at the gas station. Had to call AAA for a tow and thankfully the technician was able to start my car.
That night again the alarm went off randomly at least twice between 1-4 a.m. I took my vehicle to my local Honda service center 06/02/2022 and was told after inspection it was a body control module issue that needed replacement, turns out the part is in backorder. Since then the alarm continues to go off at any moment day and night, my battery has been drained and has needed 2 jump starts, so I have to disconnect the battery at night and reconnect it for school/work drop-off (we have 1 vehicle for the household).
During the limited time the battery is connected I have to be checking to make sure accessory mode isn't on every 20 minutes, thus interfering with my work schedule. I filed a complaint 06/05/2022 which Honda received on the 6th and as of today the 10th I have yet to be assigned a case manager. I have come across other similar cases so at this point I believe a recall is needed, beyond an inconvenience it is a distressing and dangerous issue.
Reviewed Feb. 26, 2022
I read the article about the 2017-2019 braking issue that happens without warning. This happened to our 2018 CRV-EX AWD about a month ago. We were driving reasonably slowly and all of a sudden, the brakes grabbed, and it frightened my wife and she said, "What are you doing!" I said, "Nothing. It just did this." It took a few seconds to get the vehicle back to driving. I appreciate this article and glad it was published. Honda and the Department of Transportation needs to do something and quickly about this serious problem.
Reviewed July 15, 2021
Purchased new 2017 CRV EX-l From Norm Reeves Honda West Covina CA. They install a after market alarm system on their inventory. We were not aware of this after market alarm system. Two weeks before the warranty was to expired the alarm starting going off at random times. We returned to Norm Reeves, they inspected it and said it was good to go. Next day same thing. We were going to Arizona, so we decided to take it to a Arizona dealer. They inspected the car and noticed that the electrical harness had been altered when the after market alarm was installed. This voids the electrical warranty. So for three years we had a car with a voided warranty.
The Arizona dealer said this intrusion into the wiring harness can cause some unexpected problems. To replace the wiring harness back to factory specs would cost about $10,000. Contacted Honda of America; almost three months later we are still waiting to hear from them. Cannot believe that Honda would allow a dealer to sell new cars with a warranty that is no good. First and last time to buy a Honda.
Reviewed April 14, 2021
I bought Honda CRV Hybrid EX 2020 model last august. A week ago while carrying stuff from Costco to home, plastic container containing glass cleaner broke and got spilled in trunk. We cleaned whatever we could see on the carpet. After two days vehicle started showing power system malfunction error. Took it to Livermore Honda dealership, liquid has make its way to IMA Battery and Corroded harness which caused Fan to short out. This is not covered under warranty and cost is $1290. I have driven Toyota Prius as well in past, many times food and liquid has spilled, but never got any issue. Seems like Honda did not do good job in designing. Do not buy this product.
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