Honda CRV Reviews

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About Honda CRV

The Honda CR-V is a crossover SUV. Read more Honda reviews to learn about other models.


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Honda CRV Reviews

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    Page 1 Reviews 0 - 10
    Customer ServicePunctuality & SpeedMaintenanceStaff

    Reviewed Oct. 2, 2025

    I recently purchased a 2018 Honda CRV Touring after my 2016 was totalled by a distracted driver. I was told it was "impeccably maintained". A couple of months and about 2500 kms after purchase it overheated and we discovered there was zero coolant in it. There was no coolant in the driveway and we discovered it had been leaking into the engine the whole time because the head gasket was blown.

    When I contacted Honda they said there was already an open case about this particular car. They could not help me until I updated the ownership. So I sent them the updated ownership and then they told me because the ownership had been updated they could not tell me what the open case was, and whether it involved a head gasket. And they could not help with any repairs. We have had 4 Hondas over the last 20 years but this one is the LAST. The absolute worst customer service. And though I repeatedly asked to speak to a superior I could not get past "Kyle" who refused to answer questions or pass me on to anyone else. HORRIBLE CUSTOMER SERVICE.

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    Customer ServiceTechPricePunctuality & SpeedMaintenanceStaffTransparency

    Reviewed Sept. 18, 2025

    Update September 2025: This same part that was replaced in May 2025 is now in need of replacing again in September 2025. (VCT actuator and Timing Chain) This is a part issue that Honda should be looking at and taking responsibility for. I'm not alone in this reoccurring issue. I own a 2014 Honda CRV. Always kept up with regular maintenance and oil changes because I was told Hondas will last forever if taken care of. I ran into my first issue in September 2022. The VCT Actuator and Timing Chain needed to be replaced. This was a $3000 fix but I understood, as the car was 8 years old at the time. Honda Red Deer performed the service and I was treated well and left happy.

    The exact same noise started to happen again when starting the vehicle in August of 2023. I took it to Honda Red Deer and the VCT Actuator and Timing Chain was gone again. They did the same repair again under warranty as less than a year had passed. The exact same noise started to happen again in October 2024 but when I took it to Honda Red Deer, they said everything was fine, the noise didn't happen when they started the vehicle, and sent me away without any worry.

    I took my CRV back in May 2025 with the noise loud and prevalent during every start up. Honda Red Deer advised that the VCT Actuator and Timing Chain were indeed in need of replacement again but I would have to pay full price again as it was over 1 year since the previous repair. Note, this is 3 repairs required for the exact same part in less than 3 years. When the lady called to advise me of the problem, she actually told me that this is a known problem with 2014-2016 Hondas and also suggested it was happening due to the non-performance of regular oil changes. I get the oil changes done regularly but not at the Honda Dealership, as the car is now over 10 years old. This assumption was BS, and I told her if the VCT Actuator and Timing Chain was a known issue, why was I only being told about that now.

    I asked to speak with someone higher up and was forwarded to Frank, who was very pleasant and suggested I call Honda Canada because although the dealership's hands were tied, it would be likely that Honda Canada would offer some compensation towards the repair, as this is a continuing issue. At this point, I also googled this issue and was shocked at the number of articles regarding this exact problem.

    I spent over an hour on the phone with Honda Canada, only to be belittled and told that my car was over 10 years old and purchased pre-owned in 2017 and what did I really expect. I wasn't asking for a new car!! I wanted some compensation for a repair of the SAME HONDA PARTs for the 3rd time in less than 3 years, which is obviously a known issue. This was a complete waste of time.... Honda Canada completely dismissed me and sounded like they wiped their hands of any Honda owner with a vehicle over 10 years old. The conversation was ridiculous! She definitely did not stand behind the Honda product and wanted to find blame anywhere she could. She also suggested I take my vehicle to an alternate Honda dealership for a 2nd opinion, which is very odd that she wouldn't even stand behind the Honda Red Deer work or estimate provided and being discussed.

    We picked up the car without getting the repair done at Honda Red Deer and they wanted to charge the $199 diagnostic fee. I told them that I had diagnosed the same problem in October 2024 and they ignored it, and I could have told them again now that the problem was the exact same VCT Actuator and Timing Chain. I would pay myself the $199 and walked out. I truly thought Honda would stand behind their product, including the parts that they repair when an obvious issue exists. NOT the Case. I will not be returning for any service of my older Honda knowing what I now know.

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      Staff

      Reviewed Sept. 10, 2025

      I want to love my new 2026 Honda CRV, but the integration of CarPlay and the Honda entertainment system (well, the whole electronic system) absolutely sucks. The two systems do not work together at all. I can no longer control anything other than volume and FM/AM radio. Siri no longer will read messages, XM radio must be controlled (horribly, I might add) through the touch screen and the 2 systems will not sync…so if you use the steering wheel controls to change to FM or phone (or any of the options), the display screen does not change at the same time. You must do that manually. I have never been more disappointed in a car brand I used to love. This screams “distracted driver causes accident”.

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      Reviewed July 29, 2025

      Here is the good and bad for 2026 models (in general). I have a 2026 CRV- touring hybrid. Quality of drive and workmanship - excellent! Technology- awful. Honda has eliminated the Sirius/xm box and expects customers to access this through their mobile phone(s). In my case I would need 2 subscriptions- one for me and one for my wife! They eliminated home link!!! Again, I would have to buy a monthly myQ subscription to access my garage door opener - so, I just use the old clicker on my visor. Black alloy wheels - no choice for alternatives.

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      Reviewed June 30, 2025

      Honda CRV 2018. These cars are junk. The struts go bad, we had to replace the fuel pump due to a recall. We noticed right away that the car wasn't starting like it used to after the replacement but since I'm not a mechanic and the pump was new I didn't think a whole lot about it. 2 weeks later my wife is driving the car and every warning light on the car comes on and the car is barely drivable. Another thing I despise about Honda is the way they always try and force you to use their services whether it be for repairs or trade ins. I will never buy another Honda EVER!!!

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      Staff

      Reviewed June 13, 2025

      Do not buy without holding the dealership accountable for extended warranty. Honda has been producing low quality engines, transmissions, & sensor systems. Our 2017 Honda CRV EX-L was taken to the dealership for all maintenance/service. At 42k miles, we needed an engine replacement. American Honda was no help. No one one wants to be held accountable or take responsibility. The 1.5 liter turbo engine is faulty. They know it. This is the last Honda we will ever buy.

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      Customer Service

      Reviewed May 14, 2025

      Bought a CRV 2025. Rained that night, couldn’t see, called dealership, they said I prob turned on parking lights, not headlights. Said ok. Didn’t rain for 4 months at night. Last week it did. I could NOT see. I traded in SUV.

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      Customer ServiceCoverage

      Reviewed April 23, 2025

      I bought a certified 2016 Honda CRV EXL from a dealership in 2020. It was a lease with 30K miles on it. It was my second CRV EXL. I loved the first one so I was happy to repurchase this brand. At 86K miles we had a loss of power on a highway on a late January day in Maine not close to any major towns. I have AAA towing but it was going to be a challenge to get someone. We limped home. I had it towed to my regular mechanic. No diagnosis. I had it towed to the dealership. They had trouble diagnosing it but finally determined it was the fuel injectors. Being that it was certified and reading what was covered I was thinking it looked like it would be covered. The dealership cautioned me that Honda makes the decision on that. The charge was $1597.14. Honda declined to pay for it.

      The dealership gave me info to challenge the decision. I sent a letter. Received a form response by email 3 months later that didn't even relate to my issue. There was a number to call. Many calls later I was informed that they sub this out and I was talking to the wrong entity. So I call the correct entity. Ultimately, they refused to cover it because I didn't have service records with a dealership and thus they couldn't be sure proper maintenance was done. So it turns out if you buy a certified Honda and don't do maintenance with a dealership you are not covered. I use a local mechanic due to distance and pricing and maintain my vehicles per the schedule. I am happily driving a non certified preowned Toyota Rav 4 Hybrid today. Done with Honda as is my daughter.

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      Customer Service

      Reviewed Jan. 14, 2025

      I bought a brand new CRV in 2019 and have had nothing but problems with the computer screen since. It was outright replaced, but still sucks. The system constantly drops my phone, is slow, can't complete hands-free calls, the backup camera SOMETIMES comes on, it is clunky, and the voice recognition is so exceptionally terrible it just prints out your entire contact list on the screen to manually select (NOT HANDS-FREE). This will be my last Honda, it amazes me that this computer system was deemed ready for live deployment, it seems more like alpha-level code. It drives great, but the computer system is TERRIBLE!

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      Customer ServiceCoveragePunctuality & Speed

      Reviewed Jan. 10, 2025

      I recently purchased a Honda CR-V Hybrid with the understanding that its fuel efficiency would meet the advertised expectations: 40 mpg in the city, 34 mpg on the highway, and 37 mpg combined. However, I am currently experiencing a significant discrepancy in fuel economy, with the vehicle only achieving 24 mpg. I reached out to Morrie's West Bend Honda, Wisconsin, the dealership from which I purchased the vehicle, and was informed that this issue is not their responsibility. They directed me to contact Honda customer service. After contacting Honda, I was advised to work with the dealership to perform a diagnostic using a certified technician. Morrie's has now indicated that I would be required to cover the cost of this diagnostic, as they do not consider the fuel economy issue to be a problem on their end.

      At this point, I am caught in a frustrating situation between Honda and Morrie's, neither of which seem to be taking ownership of the issue or offering a satisfactory resolution. As a customer, I am disappointed in the lack of accountability and support from both parties. I would appreciate guidance on how to move forward and ensure that my concerns are addressed promptly and fairly. Ideally, I would like to have this matter resolved without incurring additional costs or unnecessary delays.

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      Honda CRV Company Information

      Company Name:
      Honda CRV
      Website:
      shop.honda.com