
Honda Reviews
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Honda is a Japanese auto maker that makes cars, SUVs, crossovers, minivans and trucks. Read reviews for their models:
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Reviewed May 12, 2012
I have a new 2012 Honda Jazz Hybrid in my ownership. Overall, I am very satisfied with the car. But after the maintenance at 15,000 kilometers, the oil in the engine was replaced in one authorized Honda Israel service. After oil replacement, I just haven’t recognized my car responses. Also, the fuel consumption has increased a bit. In the service manual, it is suggested to use Honda Green Oil for all hybrid cars. The C/N is 0282P99S4LHE. Instead of this oil, they put inside C/N 0282P99G4LHE and they claimed that Honda approved this replacement. That’s the same answer I got from a local customer service agent. My request to put Green Oil wasn't successful. They told me that there is no Green Oil in stock and I have to order it 4 weeks before the next service on 30,000 kilometers. My question is what I am supposed to do in this situation? Thanks in advance.
Reviewed May 8, 2012
I was very frustrated. My new Honda City 1.5 S (purchased on 23.05.2011) was sent for a fourth preventive maintenance on 27.03.2012 on a check-all indicator, check aircon malfunction and check alarm triggered when the car locked at the dealer (Kah Motor’s job sheet **). After 6 weeks, I received a call on 08.05.2012 from my dealer that Honda reported there were four burnt spare parts (electrical boards) and were not under warranty claim! Then, I requested for an explanation on this warranty exclusion, but I still don’t have a reply till now! I need this matter to be investigated immediately.
Reviewed May 6, 2012
My son was in an accident on 1/16/12, got hurt, went to the hospital. He has a 2003 Honda Polet and hit the car in front. A lot of damage was done to the car and it was a 3-car pile up. He was hurt - all of his mouth and head. I want to know why the air bag didn't go off. He was driving at the speed limit of 40 and sneezed for a split second, and found himself behind the car in front. Please let me know why the air bags didn't go off.
Reviewed May 4, 2012
Trash truck crossed center line and hit driver side door while traveling at 60 mph. Car spun around in front of the trash truck and was broadsided by the truck on the driver's side. Car continued to spin and rear-ended into guard rail dividing highway. Truck then ran over the left front corner of car. Car suffered $15,000 in damages and two sections of frame replaced. Wife was injured with whiplash in back and neck, aneurism on aorta, and seat belt pancreatitis and chest and neck seat belt burns. I was not injured. No air bags deployed in the vehicle. My insurance fixed the car instead of totaling it. The car suffered $10,000 in diminished value. I can't find a lawyer in WV to help me, can't find a lawyer to file suit against Honda for failure of air bags resulting in injury. Car was a 2010 Honda Civic Hybrid and was purchased on 1-9-11 and accident was on 3-24-11.
Reviewed May 3, 2012
I live in Baraut, U.P. and I purchased a Honda Activa from Subhan Sai Honda Najafgarh in Nov. 2011 (no-**). After 10 days, there was a problem with that engine and I informed our nearest dealer in Baraut but there was no action taken by that dealer. After that, I informed Mayapuri Honda dealer (because my local address is near, by Mayapuri). But after 15 days, that dealer had taken action and he changed some parts of the engine and I paid 3000 Rs for that. Now, again, I am facing the same problem and my Activa is at my home (Baraut). The local dealer is saying, "I will not do anything; you will have to take it to the same agency where you purchased from." This is very difficult for me because I am working in Gurgaon. How can I take it to Najafgarh from Baraut? My concern is that if there is any problem, then the local dealer should take the responsibility as he is a family of Honda.
Reviewed April 22, 2012
Please note that I have a severe problem with my car, although I requested many times to check the sound that I've always heard from the first day I've purchased my car. And during my last service, I asked formally to check for this sound which has always repeated and asked them to mention it in the car job, and finally, they told me it is a small spare part that needs to be changed and it will cost 7,000 EGP!. How come I have to pay for an item which causes the problem that existed since the first day I purchased my car. Please, I need your support as I already did escalation in Honda Egypt, and no one even tried to call me.
Reviewed April 20, 2012
I am a very frustrated owner of Honda Accord 2.0 VTi-L, Full Spec, VTEC with plate no **, registered in Penang, Malaysia. I've been maintaining my vehicle in your service center namely KAH Motor located in Sungai Pinang, Penang, Malaysia. Six months back, I had complained about sounds from the bottom of my car bonnet. The service engineer helped to check, but could not find the root cause of the sound. I'd sent my car for checking for 3 times during the past 6 months, no results.
Finally, a month back they told me they found the cause. But, the spare parts need to be ordered from others. They said they'd filed a complaint to Honda HQ and the warranty claim has been approved, spare part should be arriving within 1st week of Apr.12. Sadly, they did not update me even after 15/4/12. When I called up, they said the spare part had not arrived and they do not know when it is arriving. What an irresponsible answer?! They didn't even bother to highlight my problem to their top management and get my case solved. After all, I've been waiting for 6 months to confirm the root cause of the sounds. And now, another infinity date to wait for the repairs?! This is totally unacceptable! I am a heavy user of this vehicle and I need to be safe on the road. I need this to be resolved.
Reviewed April 18, 2012
I am an old customer in Honda Egypt where I've been riding Honda cars for eight years until now. First, I had Honda City 2004. The window sensors did not work, then the car keys did not work. They fixed these problems at the customer service center and said that this is a rare case and won't happen again but even then I sold the car. Later, I bought Civic 2007 when it was first launched in Egypt. The car mileage is 56000 km. From day one, I had the same problems with the keys that is not fixed until now. Then suddenly, the motor base needed to be changed where the car mileage was 32000 km and they said at the customer service that this was a manufacturing problem in this car.
Later, I found that the steering wheel box needs to be changed because of a manufacturing problem as they said at Honda customer service center also. Besides all these problems, now I am facing more problems where there are many parts needed to be changed beneath the car, in the front suspension system and the scissors. I can't believe this anymore. I always get bad Honda cars! After all these problems, I see that there must be an action taken to end this disaster. These problems, I shouldn't face them while I'm driving a Honda car. I bought a car with zero level of quality and I won't accept it.
So please, I'm looking forward to get a response from you as soon as possible and to know what's the next step you, as a company, will take because based on this next step, I'm also going to move. I will contact you before I take any formal action here in Egypt because I expect what's said in your policy that you care about your customers' satisfaction and I think you do care also about your Honda reputation here. Thanks.
Reviewed April 17, 2012
My husband purchased a Honda CBR250R motorcycle on 4/4/2012 and faulty on 8/4/2012 while he went Taiping trip with his group of biker friends. The motorbikes certainly can't start after stop to have a drink in Taiping town. So far, we have been changing so many new bikes but this is the first time this kind of problem arose, which feels uneasy and yet needs to arrange towing service from Taiping back to Ipoh. In my mind, Honda should bear all the cost incurred including the towing service which make us feel unsatisfied of the product. I have been sending two complaints to Ban Hoe Seng webpage, but no reply from them. I feel disappointed and lack confidence to spread around confidently of Honda product. All my friends ask us about the incident.
Reviewed April 14, 2012
I had purchased a CB Unicorn Bike No. DL9SAJ3056 on 31/Oct/2011. I have faced a major problem about picking it up from the first day. I told the service center manager about my problem. He serviced my bike many times, yet there is no result. The engineer has also come for my bike, but there is also no result. Now I am dissatisfied with the bike. Lastly, I decided to file a complaint in the official site of Honda. I want to replace my engine as soon as possible, please try to solve my problem.
Reviewed April 12, 2012
My Honda City car developed problem in the driver side door handle lock. The car was sent for servicing and the repair of the door lock at the Joshi's Harmony Honda, Chandigarh. I was told that the problem has been solved but the problem reappeared again after few hours. Next day, I contacted the service center but the adviser was not ready to accept the fact and I am still facing the problem.
Reviewed April 10, 2012
I have a 2004 Honda Accord that I bought brand-new. I have always had all routine maintenance completed at a Honda dealership. I had the timing belt replaced ($1,000) within the 7-year time period, hoping to avoid any serious damage if it ever broke. Right after that, I had to replace the power steering pump ($500), because it went bad at 70,000 miles.
Now at 83,000 miles, my transmission has gone out; and I am having to spend $4,000 to have that replaced. I have always taken very good care of this car. I bought it, because of Honda's reputation and hoped it would last me a long time before any major repairs were needed. I have read about numerous complaints and recalls for the transmission, so this leads me to believe Honda isn't what I once thought it was. I will not buy another one, even though I love my car. It's not worth what I have had to spend.
Reviewed April 7, 2012
Small ding in the driver side door, when hitting a concrete barrier, caused airbag to deploy and now is having severe roaring in my ear. This was 2 days ago. The airbag deployment caused more damage to me and the vehicle, so I think that we are over protected! Too much government intervention, I am 70 and my hearing was excellent before this, as my doctor said, I could hear a pin drop.
Reviewed March 25, 2012
Since my car was new. At 300 miles, I discovered all the fluids were below the recommended marks. The car was never PDI'd and Honda acknowledged this. At 600 miles, the power steering and engine have been vibrating/making noise. Honda inspected my car several times and it was not until the car was over 2000 miles that they decided to replace the power steering pump. The vibration, they said it was all fixed and done. Honda was supposed to re-inspect the car in early February 2012. I am still waiting for a call from Chris, my case manager.
The car is still vibrating at idle; the power steering is still making noises and also vibrates. Front suspension, which was also a problem at 300 miles (according to the dealer who tightened bolts) is still making noises and vibrates. This is a brand new car, and now, at little over 6000 miles, I am ready to get rid of it and take legal actions against American Honda. I have all the documentation from each dealer/mechanic visit.
I also have all telephone conversations with Honda (I work in the customer service/hospitality industry and I cannot switch this off for Honda's case manager) and I am scheduled to have a specialized engineer inspect my car for faults to pursue legal actions. I feel unsafe driving my car to work everyday. I am very frustrated and disappointed with Honda and it makes me very sad that simple communications are not even happening between Honda and me.
Reviewed March 22, 2012
Since the day I bought my Honda Twister in December, here are the regular issues I have faced. The loan that was quoted to me by the Honda representative was 33,500, but later the loan sanctioned was 38,000. In my first service they tried to charge me, then I just paid for oiling. Then in the second service, they charged for wheel cart and didn't even repair it, and in the third service they again made a bill of 1,000. I just feel they fool the customers and I am highly annoyed from day one. Please take some quick action.
Reviewed March 21, 2012
I purchased the Dio scooter. On the first day, the problem started in that the bike stopped after a 2-km run. After two days, I got it back. But after 10 days, the problem occurred again. After 10 days, I got back my bike from the service center. But after 12 days, the problem again came. Then again after 10 days, I got it back. Now, the same problem occurred. I am very upset that there is no solution from the company's side; they neither change the bike nor solve the problem. It's very bad service from Honda Motors.
Reviewed March 20, 2012
I purchased my first car, a Honda Civic Ex 2009, back in May 2009. I loved this car, until it started giving me troubles. Before the 60K, they have already replaced the motor brackets, the battery, and the TPMS sensors (4 times). Yes, the TPMS sensors have been replaced 4 times in the last 3 months. Last month, I had a flat tire; and no light came on. I stopped due to a strange noise and realized that I had a flat.
I contacted the dealer, and they said the light does not come on until you driven over 28MPH. Well, I left it like, I drove it for a couple miles, and the light came back on. I figure it needed air pressure. After a few miles, the light came back off. The dealer had already replaced the sensor 4 times before this, and again, the TPMS sensor light came back on again yesterday.
I contacted the dealer to explain to them about the situation, and they said they wanted me to bring in the vehicle for check-up. I scheduled an appointment. I also contacted Honda headquarters (for the second time) and spoke to Mohammed. I told him about the situation I was going through, and he asked me what should I expect from Honda. I told him that at this point, I was so regretful that I purchased a vehicle that was broken from the beginning, that the vehicle is non fixable, and that I wanted to return it. He said that I needed to go back to the dealer and return the vehicle.
I did not like his attitude; he did not even try to resolve this issue. He said if I had already made up my mind, then I should go ahead and return the vehicle. I mean, if I'm paying for this car, the least that Honda should do for me is a replacement. Shouldn't I? Well, Honda, the least that you can do at this time is give a replacement vehicle or the money that I have paid you for this piece of crap! I will like you to do this before I take matters further.
At this point, I am tired of having to drive an unsafe and broken vehicle made from you, Honda. I am tired of going back to dealers to get the car fixed. I am tired of you, Honda, not paying attention to your customers! If you do not resolve this issue, I promise that I will no longer ever in my life purchase another vehicle made from Honda or its affiliates. And I'm only 24. Guess how many cars I would buy from now until I can't drive anymore!
Reviewed March 17, 2012
We brought our leased 2010 Honda Accord EX-L in for a routine oil change and were told that the rear brakes needed replacing. We only have 29,500 miles on the car and were told that we would have to pay for the brake job. This is the 5th Honda Accord we have leased and we never had a problem like this. Our lease is up in November of this year and we are having second thoughts about another Honda lease. Being a front wheel drive vehicle, why are the rear brakes worn and not the front brakes?
Reviewed March 16, 2012
I have a 2006 Honda City with 63,000 kilometers. I had a big accident at the 6th of March, but my airbags didn't open. I rescued my life very hard. I always trust your cars' safety, but I was shocked when the airbags would not open. You are always preparing your cars' advertising that everything is excellent in your cars and saying that take our cars because we are care about your life, but I don't believe you. I want to share this event with you. Human life is not an issue to be discussed with anyone. I will always say my friends, family and co-workers against buying Honda.
Reviewed March 14, 2012
Problems with my Honda 2007 V6 just after about 33,000 miles - I am being asked to carry the following: Brake Fluid, Power Steering Fluid, Oil Drain Plug, Front lower control arms bushing, 4 wheel alignment and induction service. All this will cost $1,255. Only yesterday, I paid $733.99 for my service and brake pads, etc.
Reviewed March 13, 2012
I got Honda Jazz on April last year. I had trouble within two months, no rear brakes. The dealership kept lying and saying nothing was wrong. Four times I went back with no help. Every time I put the handbrake on incline, nothing happens. I told them about this. I took the car to another garage for MOT, it failed on rear brakes. I went to the dealer and showed them the report. They refused to do anything. I paid for repairs myself, returned to the dealer with the bill and asked to see the owner. The staff member refused to get him and was rather intimidating and aggressive. The repairs showed the rear calipers were not working, only one pad was contacting with the disc, so I was driving a dangerous car. I would like something done before I take matters further. I think it is disgusting the way I have been treated. Trading standards said I would have had case if I had gone to them sooner.
Reviewed March 13, 2012
My previous Honda 2001 went through to 107,000 miles with only a loose transmission fluid hose. Amazing! This is not the case with my 2007 EX-L V6. The car was in four (4) repairs while on warranty! It had bad leather finish sticking out, rattle in rear door due to bad hinge, bad front brakes pulsating, complete failure of the whole AC system (the car was in repair almost two weeks for that one alone). Disgusting quality!
Now, I did notice when the car was nearing the warranty end, I heard front cooling fans running long after the car shutdown. I got concerned and disconnected the fan wire and connected again, and the problem went away. A few weeks ago, my battery died. I put a new battery. I just noticed that my fan keeps running again for hours when the car is off. Turns out, there is something going on with relays. I am looking forward to dump this lemon as soon as I have enough money. I am not going back to Honda and I am educating everyone how bad Honda quality has become.
Reviewed March 12, 2012
My CD player in my 2007 Honda Accord, which I use sparingly as I have 2 other vehicles and 2 Honda motorcycles, started giving an error message. Then, my CD player would not work properly. I can no longer eject the three CDs that are in the player. I learned that the 2003-2004 Accords had a service bulletin (04-027 dated 07/09/04) concerning the CD player which the same unit was used in the 2007 Accord. The Honda dealer here in Greenville, NC recommended that I take it to a local (tech) shop and have them do the service. The Honda dealership here in Greenville, NC would charge me $92.00 just to take the CD player out and ship it off to wherever they send it to for service. Then, I would have to pay to have it serviced and again to have it re-installed. I have learned (online) that there is a significant problem with this 6-CD Changer in 2007 Accords.
Honda refuses to stand behind their product and wants to shift the cost to the consumer. I have been fairly satisfied with my 2007 Accord, which I bought from Coastal Carolina Honda of New Bern, NC (no longer in business). I thought that from here on out I would only purchase Honda vehicles for the rest of my life. Now, after also seeing how Honda failed to stand behind correcting a problem on my Honda Magna motorcycle, which also had a service bulletin regarding engine overheating because of lack of oil flow that they later re-engineered in newer models, drilling an additional hole in the engine head to allow for more oil flow, my mind has been made up concerning Honda and all of their products. I will no longer purchase any Honda product.
I really believed that the company had more integrity than that. But, boy, was I ever wrong! I will soon sell my Honda Accord and motorcycles and kiss Honda goodbye. Life is too short to allow such aggravation in your life. Who needs a company that will not stand behind their own products? I am pretty conscientious about taking care of my things. The problems that have arisen from my Honda car and motorcycle, were due to no fault of my own. They were problems Honda created by their poor engineering and even when the company was made aware of such problems, they continued to pass the cost on to the consumer.
Honda was not concerned about 'saving face'. They were more concerned about getting as many US dollars as they could and not having to pay out anything to correct poorly engineered mistakes that they sold and passed on to the consumer. Buyer beware! Not even Honda is concerned about doing the right thing. I have purchased my last Honda product and I will make sure that I do everything I can to let others know to watch out if they're even thinking about purchasing a Honda.
Reviewed March 8, 2012
2000 Honda Accord EX-V6 4spd Automatic - I began having issues with my transmission about a month ago. It started with slippage then hard shifting into reverse, and now, it hardly shifts from 1st into 2nd. It holds 1st way too long then shifts out of 1st, slips, and then slams into 2nd, causing the shift indicator light to blink and a "check engine" light code. The car was purchased new and currently has 130,000 miles. From what I've read on the internet, it is a common recurring problem that Honda is aware of. I feel there needs to be an extended recall to 150,000 miles.
Reviewed March 8, 2012
My name is Latifah, 55, mother of four, from Malaysia. I am a Honda Civic Hybrid owner. I would assume that with all the recent hype behind the Class Action lawsuit against Honda in the U.S. on grounds of cheating mileage claim and also Heather ** vs. American Honda, Inc. case at California Small Claims Court, you would have probably guessed where my story is heading.
Well, to cut a long story short, my Honda Civic Hybrid's IMA battery went kaput after a year and ten months of owning it from brand new. My HCH is one of the earlier Hybrids to be purchased in this country. I am not so fussed about the failed technology part of it as this can happen to the very best of us, but I am very concerned and terribly upset about how Honda ridiculed and humiliated a customer who is an early adopter of their Hybrid technology. Instead of helping me out with a technology that they admit is still in its infancy, the company decided to make an example of me, a caution to all and any hybrid buyers, that there is no sympathy from Honda if the expensive IMA battery fails.
My initial request to Honda was for a straightforward battery replacement, but they refused, insisting that the fault with the car occurred outside of the warranty period. Having exhausted all avenues of communication with the company, including writing directly to the CEO and receiving no evidence of customer care, we had no choice but to seek compensation through the Malaysian Consumer Tribunal late last year. Even at this point, Honda refused to make an offer for reasonable battery replacement, but instead came up with nonsense terms and warranty which I rejected.
The Consumer Tribunal Court here disallow lawyers to represent parties in order to keep cost to a minimum and give access to everyone, and without the benefit of fancy legal jargon to defend themselves against my simple statement of facts, Honda lost. To put it simply, the tribunal found that Honda and the dealer that sold me the car was unable to defend their false advertising that claim of 10-12 years lifespan for the IMA battery. The tribunal ordered them to pay me back an equivalent of US$7,000 in compensation. Just like in Heather **’s case, Honda in Malaysia appealed for a judicial review at the High Court shortly after. I can only release the Consumer Tribunal Grounds for Judgment here as my High Court case is still active. After plenty of spinning and hair splitting by their lawyers, it seems like Honda may get their way after all through the legal channel of this country. But I will have to wait for the verdict to be released 27th of this month. Yes, my story does sound like another typical narration of a victim of corporate fraud who then gets away with it because they can afford expensive lawyers who will do anything to get their clients off the hook.
The reason why I am writing this is to seek help from International Media to actually cover my story. My story is minimally picked up by the media here, especially the motoring media as most of them are in the pocket of Honda's advertising department. I wrote to the authority and government agency here, but no one seems to be interested to entertain my complaints either. Meanwhile, Honda enjoys maximum advertising coverage for their Hybrid range by bringing in more Hybrid cars here due to tax incentives.
The victim, the public here then blindly buys a Honda Hybrid without knowing that Honda will turn on them once the dirt hits the fan. This is not about my loss anymore; this is about principles and my rights as a customer. If this was back in the days of glorious Japanese industrial standards and discipline, nothing less of Hara-kiri would be expected from Honda's CEO if a blunder like this were to take place. Today, they can pat each other on the back congratulating on their sales success for their infamous fraudulent green car. Hope this finds you well. I am more than happy to answer any questions and I will be grateful with any help that I can get.
Reviewed March 4, 2012
Certified used warranty is a scam. Honda sold me a certified used vehicle under their program that guarantees a 151-point inspection. Right out of the dealership, the car had a burnt accessory fuse, missing tire change tools, and garbage in the spare tire well under the trunk. This leads me to believe they did not check all the fuses and they did not check to see if a spare tire was even included with the vehicle, let alone properly inflated. They did not offer compensation for failing to check these points in their original inspection and they did not agree to perform another 151-point inspection at my request. It is now 14 months after I purchased the vehicle and only about 8,000-9,000 miles on the car from since we bought it.
The power steering pump had a major failure; repair is quoted at $740.01. They refuse to repair the vehicle at no cost since non-powertrain warranty only covers 12-months/12,000 miles. I would typically accept this response, but I feel as if the car was never fully inspected like they advertised. A power steering pump should not have a major failure after 8,000-9,000 miles. I should not have this much difficulty explaining my frustration to Honda, a company that prides itself on reliable cars and helpful people, especially with such low mileage on the vehicle.
Reviewed March 3, 2012
I was involved in an automobile accident in a 2004 Honda CRV recently and have a couple of questions. My vehicle was setting at a complete stop and was struck in the rear at approximately 55mph. Both myself and my passenger were injured. Neither of the front seat belts engaged to restrain us and even after hitting the vehicle in front of us, no airbags deployed. I am being told that in a high speed rear end collision, the seat belts and airbags are designed not to work? Is this something that your office can validate for me? Thank you for your time.
Reviewed March 1, 2012
I think it's a crying shame and disgrace to have someone take the survey and be told at the end that it's not needed and that you have enough responses already. How in the world can that be when your email to me requesting the survey is less than 12 hours old? This is bad business and I will not hesitate in letting any and everyone know of the bad business you have passed my way. The time I wasted in completing your survey could have been better devoted to something much more productive.
Please ensure that this message is provided to those in positions of authority because I want it known to key executives that this is bad business and that it warrants immediate attention. If you feel that it warrants a verbal response, ensure that it's someone other than a customer service representative that will call me.
Yes, I'm totally dissatisfied that Honda (whom I purchased a 2012 automobile) would be behind a tactic so low! I made a purchase and was proud of the purchase made and the customer service provided. I do expect a positive response pertaining to this matter. Disregarding my displeasure will result in elevation to key executive of Honda Corporation.
Reviewed Feb. 26, 2012
Purchased a 2012 Honda Civic Sedan on Feb. 9th, 2012. Drove it for 2 days and my lower back started to hurt like crazy. I mean I could barely get off of my couch without being in excruciating pain! Called the dealer and he recommending by a lumbar support at Walgreens. Wow! Great fix! Apparently, they have a bad design and they tell you to buy a lumbar support. I looked on a Honda forum and there were several complaints about the civic seats. Spoke with the General Manager and the dealership is suppose to call me on Monday! Will see what they say! 28-32 MPG in town doesn't do anyone any good if you can't drive the car because the seats are so uncomfortable you can't bare the excruciating lower back pain!
Reviewed Feb. 24, 2012
My company purchased a Honda Accord Automatic [P 262, Engine No. K24Z 20001515; Chassis No. G8N000825] on 28-July-2008 from the Dealer in Bardoli, Gujarat, for my use. Ever since then, the car engine cannot be started if by chance the driver runs cabin fan (i.e., fan without AC) for more than 10 to 15 minutes.
This has happened four times at odd places and at odd times. Fed up with the problem, I tried to diagnose the problem my self and to my horror I discovered that the original battery provided by Honda is too small and to camouflage this a plastic encasement has been place around the battery so that the impression given is that the battery is of proper size. In width it is shorter by about 50 mm. I had not expected this from a Japanese Company since I have been of the opinion that Japanese do not cheat their customers.
Reviewed Feb. 24, 2012
My mechanic noted that there was something wrong with my CVT automatic transmission around 35K miles and recommended I take it into the dealer asap, which I did. After a number of visits and a lot of runaround, they rebuilt the transmission. At around 75K, it started showing signs of failure again, and unfortunately, this time I delayed until it had around 95K on it, thinking the extended 100,000 mile warranty on just this problem would cover it. No such luck, since it was 100K or 7 years, and as an early adopter buying the car in the fall of 2002, I was 1 or 2 months beyond the 7 yr limit. The dealer offered me no hope and backed that up by getting me rejection from the regional manager.
Calls to American Honda fell on equally deaf ears. Car shakes - violently on hills - when starting from stop since faulty transmission basically has no start up gear. Probably used a plastic motorcycle part or something, who knows. Bottom line is, after driving this piece of junk that never got close to the advertised mileage, I regret ever buying a Honda and never will again. I know some, maybe most of their cars, are fine. Then again, I have friends with an Odyssey that had a similar problem with transmission failure 2x under 100K. Never again. Don't buy Honda, simply because they choose to not stand behind their products. Too bad - another corporation ruined by greed and short-sighted behavior. I'm about ready to trade it in for $1,000 or whatever I can get and buy a new Ford Focus.
Reviewed Feb. 22, 2012
2008 Honda Accord LX-P manual transmission: I had problems shifting gears one day, all of a sudden (51,000 miles). I took my Honda to White Allen Honda dealership to find out why. They drove the car also, couldn't figure out why it would shift improperly. To make a long story short, I was told that I have to pay over $1,800 for new clutch, pressure plate, throw-out bearing, flywheel, etc.
I said, "Wait, how can this be at 51,000 miles? Where is my "power train" warranty coverage at for this problem?" I have got no response other than a big bill! I will never own a Honda again. I'm going to tell everyone I can about this! I also called 1-800-Honda customer and no service! Nada!
Reviewed Feb. 21, 2012
1) Visor keeps un-glueing and coming apart. It has been replaced 3 times in less than four years, and Honda can't seem to come up with a replacement part that is durable.
2) Full brake job was required. This is acceptable maintenance.
3) Engine mount was missing. This is not the first time things under the hood are missing from this car that support the engine.
4) Shocks and struts were supposedly "leaking" and had to be replaced. Not sure why this was not covered under warranty. Shocks and struts should last a very long time. I drive about 15 miles per day and drive very conservatively with speed no faster than 50 miles. What would cause struts to go bad in such short time, unless they were defective? Should the dealer have replaced these as part of the warranty?
Reviewed Feb. 20, 2012
Leather seats worn out. I purchased a new 2008 Accord Exl. Then after 5000 miles the seats started to wear. Brought this up at the Honda dealer and was told it is normal. At 15k miles the driver seat got so bad. I mentioned it to the dealer and I was told there’s nothing they can do. At 40k miles and I am in a process of replacing the driver seat or get rid of car. I need your help on how to deal with this.
Reviewed Feb. 17, 2012
Let me start off by saying I absolutely love my car. I was driving down the road and hit a small pothole just like everyone else and all of the airbags deployed for no reason rendering it inoperable. I had to pay to have the car towed and I will have to pay for it to be fixed and I did nothing wrong. This s absolutely absurd.
Reviewed Feb. 16, 2012
I had to replace the brakes at 20555 miles, again at 35936 and then again at 53150. Honda accepts no responsibility for this problem. They insult my intelligence by blaming me for the premature wear. I have paid out over $600 on brakes so far. The oil pressure switch went out to at a little over 53000 miles, another $300. Battery also died after 2 years (replaced by warranty). The car has not been very dependable and is expensive to maintain. I want to sue them for the brake problems that they refuse to acknowledge!
Reviewed Feb. 16, 2012
This is a 2008 Honda CR-V with current miles of 39,271 which was delivered June 26, 2008 from White Plains Honda Westchester New York.
It is with great concern that I am forced to express my disgust in realizing that the right front strut of the vehicle mentioned above has ceased to be functional, not withstanding that fact that this occurred right after the time of the warranty expiration and with the vehicle only achieving the miles stated above.
I am hereby requesting that special consideration be given to the replacement of the defective strut as an act of good faith, bearing in mind that the vehicle has never been in an accident and is only driven from home to office, to the supermarket and occasionally to transport a family member to and from the airport. In addition, all the service schedules has been adhered to at the New Rochelle Honda Dealership that is closer to my home. I am happy with the performance of the vehicle otherwise, except at approximately 3,000 miles the entire steering assembly had to be replaced due to excessive power steering under steer (very stiff). The matter with the right front strut is unresolved and await your prompt and positive response in this important matter.
Please allow me to quote an excerpt from one of your honda advertisement on the airways, "After all this vehicle is a Honda"
Reviewed Feb. 14, 2012
I leased a car from Acura (Acura TL). However, my experience was not as great. They scratched my car when it was in service, told me I would get a $250 credit if I fix the car but I can't get my money from them. The service manager at Yonge and Steels location is rude and irresponsible. For the end of lease inspection, they charged me for scratches on the rims although the mileage on the car was only 40000 KM, no accidents and in a very good condition.
I am going to go public about this issue and make sure I would let anyone I can know about the experiences they can go through if they lease any car from Honda or Acura. I believe it is everybody's responsibility to inform others about these kind of problems they might face.
Reviewed Feb. 13, 2012
Honda Civic transmission failed. Well maintained car with 107K mileage on it and its transmission failed yesterday. I thought Honda had the name for being the reliable car and last at least 200K miles. Customer service was not interested in helping me anymore. I see a lot of online discussion about Honda failed transmission issue.
Reviewed Feb. 12, 2012
My wife and I, along with grandchildren, were placed in a very life threatening situation on several occasions with vehicle stalling in heavy high speed traffic. The ignition switch failed but turned out to be a very expensive diagnoses and repair which is $2,350.19 to be exact. When I found out there had been a recall, I contacted Honda for reimbursement but to no avail. They mailed me a check for the cost of the switch. No letter of explanation as to why they refused not to pay for the total repair bill. I find this to be very appalling for a company not to respond to a customer's complaint of a "Safety Recall".
Reviewed Feb. 9, 2012
This has been my first time dealing with Honda. I leased two cars, Civic and Odyssey. This has been the worst experience in my life. I will never ever recommend buying or leasing or doing any business with Honda. Along the last 6 weeks, I have discouraged at least 15 of my friends from ever thinking in buying or leasing any Honda. Setting my account on line has been a nightmare and trying to make a payment was a nightmare. My temporary license is almost expiring in couple days and dealer is just careless. I made more than 7 visits to the dealer after leasing the two stupid cars to resign papers that were done by mistake. I do hate Honda. I do hate anyone who recommends Honda. I will always mention about my very poor experience and waste of time and discourage everyone I know to do business with Honda. I am seriously considering asking my lawyer to start a lawsuit against Honda for all the hassle and inconvenience I had. I am just waiting to have my temporary registration to expire and will sue you for the hassle and harassment and consequences for not being able to use my cars. Honda just goes to the hill.
In continuation with the worst ever experience I had in my life dealing with Honda and its dealers, two days ago I received a call from the customer service of Honda to follow up regarding my complaint. The person who spoke to me lied to me and mentioned that he arranged for someone from the Midland dealer to bring to my home the renewed registration (plates) that expire on February 8th. He claimed someone will deliver the two temporary registrations today, February 8th.
As expected, he was a liar and the dealer was a liar and no one came to my address. Tomorrow, February 9th, my two cars do not have valid license plates. Honda finances and the dealer who leased the two cars to me have already collected the fees for the lease and for the registration. Starting tomorrow, I will be charging Honda one thousand dollars per day until I receive the registration. The lease deal with Honda is no longer honored and I am not responsible for any payments until registrations are delivered to my address. I am also keeping my legal rights for suing Honda for compensation for the inconvenience and harassment. I will be talking to my lawyer to start legal actions against Honda. This email is a formal notification of your responsibility for the scam I have been exposed to.
Reviewed Feb. 8, 2012
I bought a Honda 2006 Civic 2 Dr. coupe - EX on March 1st, 2011, less than a year ago. It has broken down 3 times and all 3 times were the same problem; serpentine belt and belt tensioner. It has cost me money for the repairs as well as the tows. What the hell can I do about this problem? I don't feel safe driving my car anymore. The mileage is only 76,000 and the condition with the exception of the problems described above is excellent.
Reviewed Feb. 7, 2012
I purchased a 2012 Accord Crosstour last fall. It is top of the line, two wheel drive. After running 5 full tanks of gasoline, I averaged between 19.375 and 20.375 mpg consistently in that range (half city and half interstate driving). I called Eskridge Honda, where I bought it and told them my problem. I live in Shawnee, OK, about 40 miles East of Eskridge, the Oklahoma City dealer. The person at Eskridge told me to bring it in. I did and when the maintenance manager looked at the mileage, which was then around 340 miles, he said to me, "sorry, Honda will not let me touch this car until it has 10,000 miles on it. I now have over 2,000 miles on the car (02/06/2012). I still get the same mileage per full tank. I think this is one of the best looking cars on the road. It is black outside with black inside trim.
I really don't understand the 10,000 miles requirement before the car can be checked out. I have bought several new cars in my lifetime. My last three cars have been Hondas, an accord (top of the line with navigation) and the one before that was a Civic (top of the line with navigation). I got the kind of gas mileage the sticker stated, very good. They got good gas mileage during the first tank of gas that I ran through them and did the last tank of gas that I ran through them. That has been my experience with every car that I ever bought. Always a new car would get the best gas mileage when it was brand new than later on. This talk about it needs to be broke in first has never panned out with the experience that I have had. I am writing this email mainly to check if this in fact Honda's policy. I would like to hear back from you but not from an attorney. Just tell me if this is your policy that you won't check the car out until it has 10,000 miles on the odometer.
Reviewed Feb. 4, 2012
I made an appointment to have an airbag recall inspection done at Brown Honda Service in Toledo, Ohio. I arrived and was then informed that it would take 1 1/2 hours to look at the airbag. It was just an inspection, not a replacement. That is entirely too long for this to take. They should have informed me of the time when I called to make the appointment. I left very unhappy about the lack of customer service. The tech did call to suggest he come and pick up the car, but I was not going to give up my entire Saturday for this.
Reviewed Feb. 3, 2012
The passenger side airbag turns off and on with a ding, at random times, while my teenagers have been passengers. The car takes the same route on the way to and from work, with a teenager, and in the morning, the side passenger airbag goes off and on sometimes. One morning it went off and on 31 times, in a 35 minute drive, with the beeping warning. Other mornings, it goes off and on a few times, and some mornings it never goes off. On the way home in the afternoons, it doesn't go off. It was the same drive, with the same people involved. The teenager has only sat in the seat, and has not moved all around in the seat. Also, the car is brand new, and have only had it for less than one month.
Reviewed Feb. 2, 2012
I have a 2011 CRV with 24,000 miles in it. (I drive 80 miles a day). In November 2011, I had a software update from a recall, that adjusted the timing. I was getting 32 mpg consistently on the highway, and 28 when I did city driving. After the update, I can't get anything more than 26, city or highway. Honda said to have the dealer check it.
They did, and everything was okay, as far as they were concerned. Then Honda said to have the dealer run a mileage check. The dealer said there is no such thing, other than looking at the mpg indicator. Honda says if it is within the "normal range", then there is nothing they can do. No one can give me a number for "normal range". I keep getting the runaround from Honda. I have the extended warranty as well. This will cost me over $900 a year in added fuel cost at the current prices.
Reviewed Feb. 2, 2012
I want to bring into your notice, that the service from the Honda bike showroom near my area is not satisfactory. Since I experienced myself a great discomfort.
1) Two months ago, I went for the service station with a complaint of decrease in efficiency of my brakes. But, I am forced to give my bike for 2nd time since the brakes that worked is totally defective.
2) Recently, today I was called to get my bike, as I went up for routine check. But, today I paid my accounts, and there is no sign of my bike in the servicing area. I am waiting for about 90mins, then a worker bringing my bike, which he took for his personal ride.
I am doctor, and I have postponed my appointments. This is an unresponsive attitude. Please, take some actions regarding this unresponsive actions to the customers. I am owning, Stunner Fi bike. My customer code is **, and the address of the Honda service station is, Marikar Motors Limited, Honda division ** Take, some actions regarding this, as the people altogether in this area is not satisfied with Honda services. Thank you.
Reviewed Feb. 1, 2012
Transmission of 2002 Accord fails April 2011 (at 23,000 miles). Cost is $1867 to fix plus towing. Another part of the transmission (TCC Solenoid) fails January 2012 (at 27,252 miles), costing $864 to replace. Responding for the second time to the summer 2011 Honda recall for an airbag repair—response number 1 in September 2011 and response number 2 in December 2011—I was asked to come on a specific day in January 2012 to have it repaired. I went but Superior Honda of N.O. did not have the part.
When they got the part and fixed it they told me that the OPDS sensor needed repair and I had no airbag coverage at all. I learned later that this problem was under warranty until one day before the repair was made. This was only $300, not the $3,000 transmission fiasco (including a guess at towing cost). I think Superior should extend the warranty one day since if they responded properly to the September request or had the part for the recall work, the OPDS sensor would have been under extended warranty (Spring 2006 letter from Honda).
Reviewed Feb. 1, 2012
I have bought a Civic 2007 hybrid in 2009. The car imported from USA by a local dealer. Last year, I noticed IMA amber light. I tried to visit the official agent, who refused to accept it since he is unable to fix "electrical problems " in hybrid cars. I was forced to go to local people who replaced the IMA battery twice till now and I'm still having the problem. I really like Honda cars, but I am fully disappointed. Can I find a solution?
Reviewed Jan. 30, 2012
I'm having the same oil consumption problem with the 2008 Honda Accord that many other owners are having. We bought the car at Anderson Ford in Lincoln, Nebraska and before it was time to change the oil the first time, there was no oil on the dipstick when I checked it. My local mechanic checked it out and couldn't find a problem, so I took it in for the software update, but that had already been done. This is the third Honda we've owned and hope we can continue to be a loyal customer, so I would hope to hear some resolution to this problem. I hope it doesn't come down to someone filing a Class Action suit, etc. Thanks.
Reviewed Jan. 30, 2012
Windshield was cracked and has chips in it. It was not repaired, dealer said it was repaired. The chips are still there and the headlight on right side out of alignment. Dealer said it was fixed, it wasn't. I had a different tech at the dealer look at the light, and he fixed it with in 5 min. The main issue is the air temperature between the dash vent and floor is greatly different. The dealer said it is normal.
When I picked up my car, I was told I could compare my car to another which I did. The air temp in the second car was I feel it should be the dash air temp and the floor temp was the same temp. The tech also agreed there was an issue. My issue that the dealer is saying things got fixed but really they didn't. What’s up with Checked Flag Virginia Beach, VA.? I will be talking to Checked Flag on Monday, 01 30 2012 about this issues.
Reviewed Jan. 28, 2012
I bought a new 2009 Honda Accord in April 2009. On November 18, 2011, I took my car to Crest Honda in Nashville, TN to look at the leather on the drivers seat for premature wear and verify coverage for repair or replacement under warranty. The car had 35,893 miles on it and I had owned it for ~31months. Crest took a photo of the premature wear and the service rep said he would review my issue with the service provider.
In December, Honda customer service called me and stated wear on leather seats are considered normal wear and tear and therefore not covered under warranty. I intend to file a BBB claim against Crest Honda and Honda. By denying my claim, they are admitting the leather will show significant signs of wear before 36,000 miles. Leather should not be considered a wear and tear item but should be covered under defective materials if it shows wear within the warranty period.
Reviewed Jan. 27, 2012
I purchased a new 2009 Honda Accord Coupe, 4 cylinder, and after about 35,000 miles, I started experiencing excessive oil consumption. Oil is being lost at the rate of 1 qt. per 1,000 miles. I do not see any oil on my garage floor, so I can only assume it is burning it slowly. This is my second Accord, by the way, and I drive 25,000 miles per year, so I know darn well what the usage rate is. I went online to see if any other people had experienced this, and was surprised to find out that many other owners are having this problem, all across the US, in fact. The car was under warranty, so I called American Honda, and they told me to take it to a dealer, so that a diagnostic could be run, but they admitted that there was a recall for this problem. They said there was a software update, which should solve the problem.
I was highly skeptical that software could fix it, but I played along. The next day, I took the car to Herb Chambers Honda in Burlington, MA for a diagnostic. They didn't see anything in the codes, and no visible signs of leakage. They did the software upgrade, and changed the oil, and told me to come back when (if) the oil level hit the low point on the dip stick. At about 2,700 miles, 1/27/12, the oil light came on today. I took the car back today, and they told me it had a little over 2 quarts of oil in it. It lost roughly 2 quarts per 1,000 miles. There was no change after the software upgrade at all. Actually, there was a change. My gas mileage went from high 20's to low 20's on the highway. They actually made the car worse.
The dealer told me that 1 quart per 1,000 miles is normal for any car. I almost fell over, when they said that. In all my years of driving, including cars from the 60's and 70's, I have never seen a car come anywhere close to that. They actually thought I would buy that story. It is unbelievable! So, I called American Honda, to speak with the case manager that had been assigned to my case, and was expecting him to be all apologetic, and say that they would resolve the problem.
Not a chance! He used the same line the dealer did, with the 1 qt. per 1,000 miles being normal usage. I was outraged! I just couldn't believe it. A multiple car Honda owner, and they didn't care the slightest about me, or their product. They could have made a customer for life by fixing it, but instead, they made an enemy for life. Now, I'm stuck with a 2 year old piece of junk, and have no choice but to trade it in. I'll never buy another product from Honda, ever again, and I will be sure tell my story to everyone I come in contact with.
Reviewed Jan. 26, 2012
I'm complaining very much about Honda CB TWISTER bike's gear box since from 10 months. So I'm kindly requesting to please solve out my problem by Honda near by my locality. I'm waiting for your kind response.
Reviewed Jan. 25, 2012
On 23 December I was in an accident with my 2011 CRZ, a very luck buck jumped in my line of traffic. I actually have three complaints against Honda.
1. As my vehicle was totally disabled, I called Honda Road Side Assistance. Because of the incompetence of the employee that took my call it took over one hour before a tow truck was dispatched. It is my understanding that service call does not originate in Alberta; that was a huge problem because of my location the gentleman on the phone refused to call a tow truck until he could find me on his map. I told him to just call a local tow truck company and they would know actually where I was. From the time I place the call until the tow truck came it was almost 2 hours.
2. I phoned Sherwood Park Honda and asked to speak to a manager with regards to road side assistance. He said it was not his problem and I would have to wait to get a call from Road Side Assistance and I could log my complaint and promptly hung up--no customer service.
3. This is the biggie for me. On January 12, 2012 I was informed by the company that was fixing my car that Honda Canada did not have the parts for my car and I could be waiting until possibility the end of February. I telephoned Honda customer service at 888 946 6329 and spoke to a Dennis and told him my problem. He said that he could not help me. If it were a warranty problem then that would be different. I informed that I did not think I had to ask the question, "If my car is in accident, do you have the parts to fix it?" because I assure I would not have purchased the car. He asked what company was fixing my car and put me on hold for 45 minutes so he could speak to the company that was fixing my car. He came back on line and told me that he had spoken to them and that they had all the parts but one and if would be next.
I asked him again if Honda Canada could help and he very rudely told me no. I then told him I wanted to speak to his supervisor and he flatly refused and said it was his call and the answer was no. Funny thing the company fixing my car called the very next day and they never talked to Dennis. I am extremely with the after care I have received from Honda. I purchased this car because I thought they were a company I could trust. Apparently not. I can assure this will be my one and only Honda.
Reviewed Jan. 24, 2012
I was a passenger in my sister’s ‘08 Honda Civic and we were struck in right rear of car by another pickup truck. The side curtain deployed and shattered and done damage to the side of my face, head, right arm, elbow and right eye.
Reviewed Jan. 23, 2012
On their "Customer Satisfaction Survey", I have indicated several times that I am dissatisfied with the location of the spare tire on the 2011 Honda Odyssey. Several times, I requested a phone contact from a Honda representative. That never happened. Their letter states Honda wants to ensure delivery "of the highest level of service". The lack of response contradicts this statement.
Reviewed Jan. 23, 2012
I purchased a used/leased 2008 Honda Accord EX-L with leather in 7/2011 with < 40,000 miles. Within a few weeks, I noticed discoloration and what appeared to be wear of portions of surface on the driver's seat. Basically, the dealer I bought it from, the dealer I normally work with for service and Honda of America (HoA) customer service, all have repeatedly said "normal wear and tear, -past warranty." They (HoA) offered a $1,000 fix with a discount to $450. Woopie ding! I have been a loyal Honda accord owner for over 20 years based on quality and customer service. What I have experienced recently was not customer service. Sad, very sad. BTW, I have friends who just sold their used Honda Accord with ~210,000 and the leather looked as good as it did when they bought the car!
Reviewed Jan. 23, 2012
I wish to state that I bought City but since its purchase, I have complained in your City while transferring gear. There is noise coming out and Honda people don't admit they have problem and have lot of excuses. Even distributor agreed there's a problem. I took the car to Honda South. I am not satisfied. I have tried to email but there's a problem with their email as well.
Reviewed Jan. 21, 2012
I have a Honda CBR250R bought before 5 or 6 months and I’m in Chennai, India. Now I’ve done 6000 km in it and the engine noise is too high and before 800 km I finished regular company service, but engine is different and too high. When the sound started changing the pick up of the bike was dramatically decreased and the top speed of the bike would be 135km/hour. This is a shame.
Reviewed Jan. 19, 2012
I could not see due to solar glare and accidentally hit a 4-foot steel pole at about 10 miles an hour. I was wearing gloves because it was very cold that morning. My 2003 Honda Odyssey airbag deployed and the chemical from the airbag burned holes through both gloves. I did suffer minor burns but basically the gloves protected me from very serious burns. According to Honda, based on my VIN, I do not have an airbag that necessitated recall. This is my 3rd Honda in the course of 20 years and I am very disappointed. I also feel so fortunate that it was a cold morning when the airbag went off.
Reviewed Jan. 10, 2012
Buyers beware of "The Automaster" Shelburne Vermont. They will get every dollar on new vehicles on MSRP and even with trades. They screw you on these too. I wanted to buy 2012 CRV, we were $500 off from a deal and they didn't make the deal!
Reviewed Jan. 6, 2012
On a high speed, trying to over-take, the car just slowed down and it just went off. Getting to the road side mechanic for a first aid, it was discovered that the top cylinder is spoiled. It was changed and the car started, but it has refused to go on slow. The car was taking to an auto-tap machine for diagnostic, ten problems were detected and rectified, yet it still persisted with not slowing. Each time it approaches a hold up or bumps, it will go off. I have tried all mechanics but it’s not working out. So what are your suggestions, please? It’s about a week now.
Reviewed Jan. 6, 2012
On Jan 2, 2012, I went to Valley Honda in Monroeville to purchase windshield wipers. When I went to pay for the repairs, I discovered that I did not have my wallet. I went out to my car to look for it because I thought maybe I left it inside. After discovering it was not there, I called my brother's office because I had just left his business, to see if I had left it there. He called me back and informed me that it was not there.
The service person took me to a customer service agent named Anita ** to see if she would approve me going home to get the money and then return to pay my bill. She stated that she could not approve my request and it must be done by someone else. The service agent left to find a manager. Ms. Anita stated to me that this type of request is never approved. I replied to her that they would have to do something because I did not have any money on me. In response, she stated to me, "Well, you knew that you did not have any money when you came in here." I was shocked at her statement. I reminded her that I lost my wallet and was quite distraught about that and asked her how she could make a statement like that to me. Without even looking at me, she replied with the most nonchalant and cold response, “Well, I apologize. I guess I was out of line." I was so upset that I only responded by saying to her, “You certainly were out of line.”
I am 67 years old and have never experienced this type of careless response from someone. I called Mr. Jim ** twice to speak with him regarding this incident, but was unable to do so. My brother who is also a car dealer called to speak to Mr. Jim ** and also left messages for him to call. He did not return any calls. I feel that this statement was made to me because I am Afro-American.
Reviewed Jan. 2, 2012
My 2001 Honda Accord EX V6 had transmission failure at 147k miles. I had the transmission rebuilt but not by Honda dealership. I serviced this car well and everyone knows there is a defect that will happen again. So I will be getting another car before my warranty from the tranny specialist expires (2 years or 24k). This cost me about $2800 for the rebuild.
Reviewed Dec. 27, 2011
2009 Honda Odyssey purchased out right. From the very first day this van pulled slightly to the left and would on regular occasions pop the steering wheel right out of my hands. I took it to the dealer so many times I lost count. I even had it reported to the general manager for doing a service test drive on the van. They’re claiming nothing was wrong. Yet this would happen out of the blue and catch me off guard. I felt very unsafe in this van and they would not trade it or swap it out.
I now wonder if I had financed it if they would have paid better attention. The consequences were I got fed up with Saratoga Honda messing me around. The van spent more time there than in my possession, so I traded it for a Hyundai and have had zero issues. In fact the service department in Queensbury, NY is far better than Honda in Saratoga. More polite more knowledgeable of their product and they treat me like a human being not an empty-headed female which is the way I felt I was being treated in Saratoga. No more business from me. I take my money elsewhere.
Reviewed Dec. 25, 2011
We have purchased a Honda City Zx Exi 2006 model in January but chassis was not available anywhere. Please inform where chassis is. It's not written.
Reviewed Dec. 22, 2011
I purchased on 26 09 2011, registration card not yet received mp 09 ck 2291.
Reviewed Dec. 18, 2011
I just purchased my Honda Accord from Hillside Honda and I was screwed. They took my deposit money first and start to play with my head about the monthly payment like if I put more money down, my monthly payment will be less. They told me that I will get six years warranty and I don't have to pay anything but they also charged me for that.
My salesman was Mr. Rana ** I will never ever go to Hillside Honda and won't recommend anyone to go there.
Reviewed Dec. 18, 2011
My 2003 Black Honda Accord has lost clear coat on hood, roof, trunk and now some of its sides. It looks bad and it's growing even bigger. Is there any recall on honda for this paint error? I read that every one is complaining about the same error on the same area of the honda. I have seen on other honda's with my own eyes with the same error on the same spots with same issue. Wow Honda has this paint job error? Couldn't believe it.
Reviewed Dec. 16, 2011
The problem is the blinking of D sign on the meter board of my Honda vehicle. The gear is also not changing smoothly.
Reviewed Dec. 13, 2011
In June 2011, I was hit by another car that changed lanes into the right passenger side of my 2006 Honda minivan, pushing me head on into the concrete barrier dividing the oncoming lanes of traffic. My driver's side airbag deployed. The airbag deployment broke my right wrist and severely lacerated my left thumb cutting through an artery. I am on Coumadin, so the bleeding was quite severe.
Reviewed Dec. 12, 2011
I purchased a brand new 2010 Honda Accord from Elk Grove Honda last year. Recently I heard a grinding noise just before I started the engine. I took my car to Elk Grove Honda for repair and was told they already knew a lot of Honda Accords have this problem. They will not repair it as this is how the Honda engineers design it and I should turn my ignition key very fast in order to ignore this noise. I did some research and found out this problem is caused by the bad VTC actuator in many of the Honda Accord model. The Elk Grove Honda still refused to repair my defective car even it is still under warranty.
Reviewed Dec. 10, 2011
My 2005 Honda City iDSI’s starting time to drive was running good but after the car was moved, the engine only raising in drive slow the running car not to move fast. I can see on the meter board the D sign and the engine sign blinking.
Reviewed Dec. 9, 2011
I have a 2010 Honda Accord EX-L 4 Cyl (45,000 miles and bought new) and it burns oil between changes. I have spoken to mechanics, friends and family and everyone is in agreement that cars do not burn oil unless they are old or have a mechanical issue. The first time I brought it to my dealer's attention, the service rep. agreed that was normal. This was in Aug. of this year. They set me up on an oil consumption test. Also, I should mention that when it begins to burn the oil, my oil lamp light indicator flickers and my engine makes a tapping noise when I accelerate every so often.
I went back in 2,000 miles later for a check and was told that the oil was fine and that the software update they preformed in August should take care of my issue. (I've seen no advertised recalls on this yet they have the software update out there) At 6,000 miles, the lamp light came on again and my engine began making the tapping noise. I was ready for my normal change anyhow. Took it in to my dealer, explained I was still having the same issue. They found it to be 3/4 a quart low and their mechanic said this was normal for 6,000 miles of driving.
My concern though is that my power train warranty will be up in another year or so and I am worried my engine has already suffered damage since it makes that tapping noise. Service rep said at the latest oil change that he has seen 5-10 of these cases come through and that the software update should remedy it. I am going to formally write Honda so they will at least have my concern on file. Service rep said I'd be highly considered if I needed my engine replaced after my warranty is up since I have been documenting everything. But overall, I am disgusted that I pay what I pay a month for a brand that is supposed to be excellent yet I am having issues. If this continues and nothing is done, I can promise I won't be buying another Honda and I'll make sure all around me know my experiences.
Reviewed Dec. 9, 2011
I have called Honda customer service numerous times with regards to my airbag light permanently remaining on. I have verified with several mechanics, that apparently, this is a faulty seatbelt buckle that needs to be replaced. When I mentioned this to Honda, they advised me that they may be able to assist with "something". They won't mention what that something is, and on the condition that I take my vehicle to a Honda dealership for confirmation.
While I can appreciate the fact that Honda has to verify this, I don't believe I should have to pay over $100 just for a technician to verify what they already know to be an issue. This should actually be recalled by Honda. I have 3 colleagues that all own Hondas and we all have the same problem.
When you contact Honda, asking if this is part of a recall, they deny it. What will it take for Honda to take ownership and replace these faulty buckles? Does someone need to die?
Reviewed Dec. 7, 2011
I have taken a Honda CBF stunner bike. I am facing an engine problem, beating sound, which have engine warranty for 5 years. But I am facing an engine problem and they are telling me to pay RS9000 for the repair. They are telling that they won't give the warranty. Even they are not even caring when we went to the show room near Naredmet, Hyderabad. We are not satisfied with the service which you are providing to the customers. They don't even have the spare parts of the vehicle.
Reviewed Nov. 30, 2011
I bought my car a year ago, and I have requested the salesman not to pay for any services and requested him to give me the top-up. Today, when I took my car for new brakes, they told me it's not included in my service plan. I had a very bad experience with the dealership.
Reviewed Nov. 29, 2011
There was a problem with the 2008, 2009 Honda Accord rear brakes and consumers were compensated for replacing them. I have a 2010 (which was probably manufactured in 2009) Accord and the same problem has just occurred. I too would like some reimbursement for this Honda problem.
Reviewed Nov. 24, 2011
Braking problem... There was a sudden problem in the front braking of CBR250R vehicle number: **** chassis number: **** and Engine number: ****. The mechanics of Todi Honda situated in Kolkata say that the pistons and some other parts of the disc brakes are not working and hence needs to be replaced. There is no availability of spare parts here. My vehicle is under their hands from 16th November 2011 and still there is no solution to it. I am facing a lot of problems without my vehicle. I would kindly request you to solve this problem as soon as possible.
Reviewed Nov. 21, 2011
I have a 2001 Honda Accord with 65,000 miles. The first transmission was replaced at 27,500 miles, and was under warranty. Now, my second transmission needs to be replaced at 37,500 miles, and is not covered by the warranty. I have contacted the regional representative, who only saw it was a 2001, and refused to assist in any way. I then contacted their customer service department who filed a claim for me, but a day later called, and gave me the same response. There will be no "goodwill" gesture on the part of Honda.
I have since written a letter to the president of North American Honda, but have not received a response back. I have since had the transmission replaced on the 2001 Honda by a transmission company, for approximately $1,600 plus tax. I still feel that as a goodwill gesture, Honda should be more flexible in a situation, where both transmissions did not have very much miles.
Reviewed Nov. 19, 2011
It started when my check engine light was on while I was driving on the freeway. The car started to jerk once in a while. Luckily I got home safe not to mention my toddler was in the backseat plus I'm pregnant, too. My Honda Accord Coupe V6 is a 2001 model, but it only has 64,000 to it. My transmission needed to be replaced. I had contacted Honda Corporation to see if they can help me out since one of our friend had the same problem with a 1999 model. The case couldn't even hold a chance because the insensitive case worker told me I had no chance with a 10-year old car and the warranty was expired 3 years ago. I never received the warranty letter. Now I have to make a decision to pay the $4900 to install the new transmission or walk away from my car that hasn't been with the 64,000 miles to it.
Reviewed Nov. 15, 2011
I have Honda City full options, year 2006, 1.5l VTEC. I have this accident from the front of the car; the car condition is total loss. My complaint is how I have an accident like this and no airbag has opened. I have 2 airbags in the front, and I have been injured. What is the safety in the car?
I bought a Honda, because it is a brand; and I paid more than the worth of other Korean cars because of safety. Where is it, the safety factor? I have an accident like this, and my life was in danger. And I am injured now. I am so upset with what happened; I didn't expect this from Honda.
Reviewed Nov. 5, 2011
I have a 03 Element and love the vehicle. I was getting ready to buy a second one until I found out it is $726.00 to replace a starter, a freaking starter. I will not own another one. And I will trade this one for a Toyota by tomorrow. I think it is pretty pathetic that you have to remove a perfectly good manifold to get to the starter, who was the brain child of that design. I thought you built cars to last and to be low maintenance. Well, if one starter cost that much, how is it low maintenance? That’s very, very sad. Honda has lost my business. I have had a CRV, Civic, and Element. Not anymore!
Reviewed Nov. 5, 2011
I am really frustrated with the services of Honda Activa.
Reviewed Nov. 5, 2011
I’m really disappointed with the service of Honda Activa. I had a lot of expectations but Honda Activa has not fulfilled my needs. I have sent my complaint to the customer care but customer care is not an initiative of the consumer's grievance so I have decided to send my complaints to the National Consumer Helpline, Grievance Redressal, Ministry of Consumers Affairs, CNBC Pehradaar, director of Honda Activa.
I have registered my complaints so many times to the customer care but no one is there who can contact me on this issue. I have paid Rs. 55,500 for purchasing of Activa Honda white color and after paying a huge amount I'm very much frustrated with the service of Honda Activa neither sub-dealer nor dhingra automobile dealer is hearing the voice of the victim here. Kindly help me in this matter. I have purchased Honda Activa on 16/08/2011 and chassis no. **. Kindly register my vehicle in company records. I am disappointed that within a month the Activa Honda side stand had broken by default and also my Activa Honda gives the average of 30 km/per liter after first service.
I want to know the replacement process. I have to suffer from two major factors, I have paid Rs. 55.500/- for purchasing this Honda Activa with accessories from JMV Automobile, the sub dealer of Honda Activa and I requested them to change my foot side stand cover and they have told me that they will not repair or replace it. They can deliver the Honda Activa by opening the showroom but they will not provide me a service of Honda Activa and even when I contact the dealer, Dhingra Automobile they also denied to replace the service of this stand.
Tell me, where should I go? Who will hear the voice of the customer? And I have also done first service on 15/09/2011 and paid Rs. 480/- for engine oil, gear oil and speed oil etc. I’m also enclosing the Receipt of the Honda Activa and I have a lot of trust in Honda Activa. Kindly help me in this matter. I shall be obliged for your cooperation.
Reviewed Nov. 2, 2011
This is in response to the gentleman who had to replace the rear brakes on his wife's Accord. There was a class action suit filed in which Honda agreed to pay. I had the same thing happened on my ‘09 model and they reimbursed me for the full amount of the repairs after I submitted the receipts. I believe it was up to $150. The payoff does not come from Honda—it must be done thru the administrator of the suit.
I have just purchased my second Accord EX-L and couldn't be happier! I had the first for three years and I just picked up the second one last night. I have been very pleased with the quality of the car. I had absolutely no issues with the ‘09 model and I am hoping my luck holds out with the 2012!
Reviewed Oct. 29, 2011
My mom owns a Honda and her car recently had a problem with the transmission (I think). She went to the Honda dealership in Battle Creek, Michigan to get a check up on her car and they declined all services. It seems like a blacklist system, but only for my mom.
In the previous maintenance, they put a small dent on the car and declined. My mom isn't American and her English is hard to understand but she has a very good credit score. So what kind of service is that? I am disappointed on how Honda dealership can decline services for Honda owners who can't get their Honda repaired from Honda.
Reviewed Oct. 28, 2011
My wife took her 2010 Accord in for a recall, a software change. During that visit it was discovered that her rear brake pads were worn down to 3mm. The front pads were fine at 9mm. So at 13,900 miles she had to have the rear pads replaced at a cost of $212.00.
Since she drives an average of 12,000 miles a year, she'll need a brake replacement annually. No help from Honda for equipping the car with defective brakes.
Reviewed Oct. 27, 2011
I own a 2011 Honda Accord of which I bought brand new in May of this year. Within three days of buying, I turned on the A/C and it wouldn't work. I took it in and they said that it wasn't plugged in from the factory. The funny thing is that I had the checklist from the factory and the A/C was signed off as working. Hmm! The second incident was when the car had about 3,000 miles and the check engine light came on. I took it in and they said that my O2 sensor was bad and they needed to replace it. Upon switching out the O2 sensor, they realized that the VTEC solenoid had a leak and it was leaking oil over the O2 sensors destroying it. They then replaced them both.
My Honda now has about 10,000 miles and the A/C quit working again within the past two weeks. I took it in today and they told me that a small rock must have flown through my grill puncturing my A/C condenser and all of the freon leaked out. Now, I need multiple parts replaced. The cost is about $960 and it is not covered by the warranty. The serviceman told my husband that he sees this happening a lot. It is so frustrating to purchase a Honda that is supposed to be one of the most reliable cars and it is constantly failing. I am afraid to pay the grand to fix it only to have it possibly happen again. I think that I have counted eight times that it has been in/out of the shop to either be assessed or fixed. I am so done with Honda's!
Reviewed Oct. 27, 2011
Honda Customer Service is extremely disappointing. Items offered/described on their website imply suitability for all--not true. Example: Website describes 'Backup Sensors' as "Help yourself in or out of a tight spot while helping to protect your paint; Four Sensors emit audible beeps into the cabin while you back up, signaling objects as you approach them. Beeps quicken as your vehicle gets closer to objects. Note: Back-up sensor attachment is required for installation. ** Polished Metal Metallic; MSRP: $265.32. "
On the purchase of a 2011 CR-V, we had backup sensors installed for $857. Turns out that the emitted beeps are very high-frequency which my husband cannot hear. (According to The National Institute of Health (NIH) 15 percent (26 million) of Americans between the ages of 20-69 cannot hear high pitched tones because of military service (in my husband's case dating back to 1965), etc. ) We would not have requested this safety feature installed on our new CR-V, the third new Honda my husband has purchased since 1997, unless we considered it important. We are a retired couple on a fixed income, and we think long and hard prior to spending this amount of money on discretionary items. Honda personnel with whom we have dealt offered us one option--go to an after market auto shop and see if they could rig up flashing lights to supplement the (inaudible) sound. Are they serious? In backing up, we have to look forward to see flashing lights!!! What about the sides of the vehicles where the backup sensors are supposed to ensure protection?
Reviewed Oct. 23, 2011
Last month, I can't remember the exact date, something has happen to my car. My son, 7 years of age, named, Muhammad Afdhal **, while playing with center rear's seat belt has accidentally squeezed his stomach. My husband had tried to loosen the seat belt but unfortunately it further tightened his stomach. The situation at the time was so tensed because I can see my son facing difficulties in breathing.
Two peoples around who were trying to help my husband said that we have no choice but to cut the seat belt. Without further delay, my husband ran to the nearest petrol station for cutter. Luckily, he managed to get it and straight away cut the belt. My husband managed to rescue my son but it became a nightmare for me because your service center had informed me that Honda is not liable to replace the belt. In other words, I have to pay by myself.
Reviewed Oct. 12, 2011
My Honda CRV 2005 has a failed ABS (ABS light, warning light and VSA light is on while running). The present mileage is only 48,754km. I am the first owner and I purchased it brand new, well-taken cared. The dealer said, ABS system is only covered for 3 years or 60,000km, which ever comes first. I feel that it is not right. The ABS brake system life depends on usage, not time. The word "which ever comes first" is wrong and against the consumer's benefit.
Reviewed Oct. 9, 2011
My 2008 certified used Honda Accord (SDN/4 DR, EX-L) was hit hard from the front left side and none of my airbags deployed. I was at a stand still (at a stop sign), the fast oncoming vehicle crashed into me causing me to skid 10 feet, knocking my front bumper off, shattering my windows and I have been told my front axle is broke. The Oklahoma Highway Patrol recommended I file a complaint since none of my airbags deployed.
Reviewed Oct. 9, 2011
I bought a Honda City, which have 4 alloy wheels but I was surprise to see that the 5th wheel, which was kept in the back was an ordinary wheel. I immediately contacted the sales people but they said they can't do anything, as this has been provided by the company. Just imagine, in case of puncture, you will be driving a car with 3 alloy wheels and one ordinary wheel, which will create serious imbalance to the car thus violating/compromising the safety standards of the car. I am sure that Honda does not do this in any developed country like the US, Japan or countries in Europe.
Reviewed Oct. 7, 2011
I bought a 2008 Honda Accord in July 2010, and since then, I have been complaining about the rattling noise coming from the rear end, and every time they fix it, the noise keeps coming back. Now, the car has run out of warranty, and when I complained to American Honda, they assigned someone to look into this matter. Her name is Lauren and she is extremely rude and unprofessional. She talked to me as if she was doing a huge favor for me. In spite of me having this issue since it was under warranty, I keep having the same trouble and Lauren was too bad. I wonder how they can hire someone like her.
Reviewed Oct. 6, 2011
I am currently driving Honda Jazz model year 2009. Two years ago and on its first year, driving was okay until I found that they seem to be having a transmission problem. I have sent my car and reported the problem that I am facing. Honda Sri Utama advised me to change my engine oil and all four new tire, which doesn't make sense at all.
After spending a lot of money to do so, I am still facing the same problem with the transmission. I went back and reported but they require me to meet the engineer from Honda Malaysia. He couldn't solve my problem but claims that there's nothing wrong with the transmission. I've checked with several street workshop and there is a problem with the transmission which Honda is denying. I went back to Honda and the dealer I bought the car from, finally said that they do not know what is the problem.
This is cheating. We spent a lot of time and money to buy a vehicle and all we get is be cheated and not a satisfaction.
Reviewed Oct. 4, 2011
I had given my Honda City car for service at Peninsular Honda, Calicut, but when I went to collect it, they told me that they have lost my car key. Though they promised to replace the key and lock system, they have not done it so far. It's completely their responsibility, and I didn't expect such service from a Honda showroom. Please do the required procedures.
Reviewed Oct. 2, 2011
I bought a 2004 Honda Accord. Within six months, the paint had bubbles on the driver side, then it started chipping from the driver side to the trunk.
Reviewed Sept. 29, 2011
I experienced the worst customer skills ever. I thought one of the sales representative was going to hit me. Honestly, how do you have people like that work for you? It doesn't stop here. I want to speak to someone besides writing a review. I asked for clarity about a promo but instead, the cops were almost called. I am disgusted with Honda (2541 E. Tremont Ave.) right now. The worst experience ever!
Reviewed Sept. 28, 2011
My fobs will no longer open the passenger and rear doors on the second click. The Fobs continue to open the driver’s side door and lock all doors. Nor will the key open these same doors on the second click. The vehicle is a 2006 Honda Ridgeline. I am retired, and I cannot afford to take the car to the dealer for a fix.
Reviewed Sept. 26, 2011
Exploding rear window on 2003 Honda Odyssey. This occurred on Sept. 24, 2011 at approximately 1 p.m. in Calgary, Alberta. It was a beautiful clear day, the temperature at the time was about 20 -23 degrees Celsius. My van was parked on a residential street facing eastbound.
Earlier in the day, I tried to clean my exterior car windows with a wet cloth. While I didn't have any problems wiping down the north-facing side windows and the front window, I wasn't able to wash the south-facing side and rear windows because they were too hot to touch! As I moved the wet cloth over the windows, the water would dry on the glass instantly, leaving streaks. The heat of the windows made it impossible for me to continue washing them without burning my fingers or hands so I abandoned the task for the time being and left the sliding doors open for about 30 minutes to cool down the interior. A knob/latch is missing from the left side rear window so it doesn't close completely and creates an air gap.
About two hours later, I drove to a self-serve car wash to wash down the van completely. I had my dog with me, who was tethered in and laying down on the seat directly behind the driver's seat.
I started by walking around and spraying the soap solution over the vehicle. After adjusting the control to rinse, I began washing the front of the van when I heard one very loud "pop" from somewhere behind the van. When I got to the back of the vehicle, I noticed that the explosion (implosion? ) was my rear window! It was completely crumbled, but was still mostly intact. There were two holes in the glass, one in each bottom corner. I saw larger pieces of broken glass (approximately 1"- 2") on the ground in the wash bay and more pieces inside the van.
As I opened or shut the doors and drove out of the wash bay, the glass continued to fall down from the frame and into the back well area. As I was parked inside the car wash bay, the window didn't break from flying rocks or other road debris and there's no obvious evidence that I was a target for a BB gun, slingshot...or worse.
Reviewed Sept. 24, 2011
I came for oil change and tire rotation on 9/23. After the services were performed, as soon as I went out, the "check tire" symbol came on my dashboard. This morning, I came to the dealer again and they took the van. After an hour, they said they fixed it. After riding 2-3 miles again, the "check tires" symbol came up. I again drove back to the dealer and they said the tire has to be replaced now. There was absolutely no problem with my van when I came yesterday for oil change and tire rotation. If there was a problem, they should have caught the problem on my 2 visits (within 7 hours). If I have to come 3 times in a span of 18 hours to a Honda dealer, what quality of service the dealer is providing?
Reviewed Sept. 23, 2011
PAX Tires and Wheels - It is very inconsiderate of any auto company to equip a vehicle with this type of equipment. The only way to repair a flat is from a Honda dealer. If your loved ones have any tire trouble, where are they going to get help readily? The tires are ridiculously overpriced and do not last very long.
This is my first experience with a Honda Odyssey Touring equipped with the PAX wheel and tire. They are a real disappointment. As matter of fact, it was my first experience with any Honda. I really enjoy the van but I think the PAX tire is wrong and some remedy or recall should happen. I am the third owner of this Honda Odyssey and it is in excellent shape and fun to drive, but tire replacement is ridiculous.
Reviewed Sept. 22, 2011
I have a 1999 Honda Accord EX V6 4-door. I had the transmission worked on several times and rebuilt the last time, at a cost of $1,400. It only lasted just over a year and is slipping and changing rough again.
I looked on the internet to find out that there are hundreds of Hondas with the same problem .Honda is responsible for this problem and needs to make it right ASAP.
Reviewed Sept. 22, 2011
I purchased a brand new Honda CRV from the United States in 2008. Right from the beginning, I thought it was a bit noisy underneath and the problem still persists. The dealer in the U.S is not prepared to help. The dealership in Ghana says I need to change the suspension and shocks and I don't believe that this is the case, especially when the road which I use to drive to work and back is tarred. Please advice on what to do since its still under warranty.
Reviewed Sept. 13, 2011
After my accident and insurance inspection, there were four to five damaged parts which were to be replaced (caused due to accident) and was told that within seven to ten working days, I will get the car back. I have been waiting everyday but things seem to proceed further.
Today, after three weeks of continuous chase, I finally get an answer from Ayub ** (General Manager of Hall Mark Honda) that the spare parts are still not available and will let me know by tomorrow for the exact status. Ayub also mentioned that I may also put up a complaint on customer care. Today, I have made a complaint to the Customer Care--my complaint number is **.
In the beginning, when we were to give the vehicle for servicing, why didn't they check with their big company for the spare parts prior to giving commitments to us? I require my car for commuting to work on a daily basis and with such delays and poor service, it is really not worth buying a Honda car.
I have gotten sick and tired with no correct feedback, following-up with the branch, and getting atrocious responses like, "we shall get back to you in two hours" or "the responsible person is not available." I really think that Honda is testing our patience. Such inadequate service and inefficient staff! We will no longer seek or expect any help from your branch's disinterested individuals, who seems to be highly skilled ** jugglers.
Kindly consider my dissatisfaction and disappointment with such useless services and try to solve my query soon. It is suffice to say that I have now given up on my futile and foolhardy quest but I still hope to receive some kind of service from you. I am awaiting immediate response.
Reviewed Sept. 8, 2011
I am Raj ** and I am working in a private company. I purchased a new Honda bike to sell our house which is in Delhi. I purchased a Honda Shine from Race Honda Patpargani, New Delhi. Date of sale was August 14,2011. But it is not running straight on the road, there is a problem bubbling in my bike. I checked the bike the next day, August 15, 2011.
In the showroom, they loose the screw of the handle and told me that my bike was okay. But the problem is the same. When I went back there the next day, August 17, 2011, I asked why is it having the same problem. The showroom manager told me that I should go to their workshop. So I went to the workshop on August 24, 2011 and met the workshop manager, Mr Ashwani **. He told me that the rear rim found the band because of the speed breaker and digs, he said they cannot do anything for me and I have to pay around Rs 3,700 for it. I was shocked when I heard it. Then I decided to complain to the Honda Bike Company.
The telephone numbers are 2290911, 2290912, 2290913. I do not feel good about them, compared to other company's customer care. But after all that, one Honda engineer Mr. Umesh came, I was hoping he could help me. But he was so busy with his cellphone and he didn't listen to a single word I said, he just told me that my bike is not under warranty so I need to pay for the repair. The parking charge was Rs50 extra, so I was so unhappy that I asked him why do I have to pay for parking and a rim. Then he told me that I have purchased a Honda bike, and that he will not give me a favor.
After all that, I think I took the wrong decision to purchase a Honda Shine. My bike is still in the workshop. What can I do now. Can I fire myself?
Reviewed Sept. 2, 2011
Our 2003 Accord (that we service at regular intervals and did everything the Honda dealer recommended) had the camshaft literally start coming apart. The damage to the motor was very costly. Because it was over 100,000 miles, the dealer told us our only recourse was with Honda Motors. I contacted Todd ** and he said it was just a normal wear and tear, and then said he was sorry that he couldn't help us. Normal wear and tear? A camshaft? I guess the words manufacturer's defect isn't in Honda's nomenclature.
Reviewed Sept. 1, 2011
The entire air conditioning system on my brand new 2007 Accord had to be replaced. Wolfchase Honda said that the a/c system was overcharged by someone. I have never charged the system and Wolfchase Honda is the only one that has ever serviced the vehicle. Wolfchase Honda and Honda America would not help. I took it to another Honda dealership and the repairs ran nearly $3,000. I have purchased several new Hondas in the past but my last purchase was a Ford. I am through with Honda!
Reviewed Sept. 1, 2011
My 2004 Honda CRV-EX air conditioner stopped working suddenly. It worked well one day and blew hot air the next. I went to Go-Honda Dealer in Westminster, Co. They said that I need a whole new air conditioner system, which costs around $3,000.00. The compressor goes out and send metals to the lines and contaminates the whole system. This is a complaint from a lot of Honda CRV owners. Even the dealership said that they see this a lot of times. I also saw numerous complaints on websites.
Reviewed Aug. 31, 2011
The rear passenger window does not go up. I understand that this is an ongoing problem and should be covered during a recall. I now have to take my car into Honda, with a minimum $99 fee and no idea what else they will charge to fix the problem.
Reviewed Aug. 30, 2011
Recently, I bought (April 2011) a 1997 Honda Passport with a blown head for next to nothing. I purchased the vehicle for my two kids to get back and forth from college. I then dumped a couple grand into fixing it. Then in June, I noticed big chunks of rusted steel on my driveway under where the Passport was parked. I crawled underneath it, only to find that the chassis was so rusted out in places that I could place my whole fist into the holes (especially right under the passenger seat/door). I was also able to grab handfuls of rusted and corroded steel from inside the cavity along the chassis.
I immediately called the Honda Recall Hotline, and they indicated to me that there was no recall for the 1997 Chassis, but there was a recall starting in 1998 on the frame. “Not to worry”, they said. I was to take it to the dealer to have them access the situation and determine next steps. So, I parked the vehicle in the driveway, and prohibited any one from driving it. I have been so busy with work, but I finally got around to calling the dealer in my area (Roush). They instructed me to set an appointment for them to do a diagnostic check. Oh, and that they will have to charge me for the diagnostic analysis. I told them that it was a bunch of bunk having it; I did not want to pay them any fees. All one has to do is get on their knees; look under the car, and come to the diagnosis that I came to that there is obviously a defect for the steel to be so rusted, that you could put your fist into several areas. Obviously, you do not need to be a rocket surgeon to figure it out, nor do you need to place it on a rack to make an official diagnosis, let alone charge me for it. I told them that I would send them 1000 FREE diagnostic pictures that they could use for their analysis.
Since that did not get me anywhere, I asked for Honda's number because I wanted to chat with a regional/district manager in order to obtain approval for the dealer to waive the diagnostic fee. I got the runaround from Heather in recalls. She said that I needed to go back to the dealer; since my vehicle had no recall, she could not obtain approval for a free diagnostic check. She also would not provide me with the district manager's name for Honda. She said to me that I needed to get that information from the dealer.
I then proceeded to voice my concern on this, and told her that the vehicle isn't safe to be driving even to the dealer. She offered absolutely no concern, nor any valuable customer service. Based on this Honda experience and previous experience with a GMC vehicle, I can tell you GMC's customer service department blows Honda's away. So, now I have to call Roush back in order to obtain the Honda district manager's name and number. It makes absolutely no sense and is totally a runaround. I bought the Passport because it was a Honda, only to find out that it is an ISUZU.
Honda evidently paid ISUZU to manufacture the Passports which was Honda's entrance into the SUV market. Now I have what I thought was a Honda, which is actually an ISUZU. No wonder why the frame is crap. If you happen to own a Honda Passport manufactured in the years 1995 (first year), 1996 and 1997, check your chassis. If anyone else has this problem, please let me know if you have been able to rectify it with Honda.
Reviewed Aug. 29, 2011
I had purchased 2011 Honda Accord EX-L V6 (non-navigation) at Norm Reeves Honda in Cerritos, CA. So far, I had problems ever since the purchase. A tire blew out a week after purchase (paid 200 for tire from dealer, 165 at Costco). A Variable Cylinder Management problem locked up the car this month on August 9th, 2011. And the A/C system leaked and no longer worked on August 27th, 2011. The car has only 27,000 miles on it. And the car is within warranty. A brake pad in the front right caliper was also cracked and replaced by another dealer.
I am thoroughly disappointed with the workmanship of this 2011 vehicle or 8th generation series Accord. My past Honda Accord 2005 was purchased new, an EX-L V6 (non-navigation). It worked without problems or mechanical difficulties, with the exception after 135,000 miles for a software update for a fast idle relearn on the ECU. That car was sold with 212,000 miles without these problems as compared to the 2011 Honda Accord. The only difficulty observed was with the mechanical workmanship of a different dealership from Norm Reeves, where a replaced engine, mount from wear and tear, was not tightened down properly.
Reviewed Aug. 29, 2011
My daughter was involved in an accident on Saturday, August 27th. She's driving a 2003 Honda Accord 4-door. In the morning, she had a flat tire. So, one of the tires is just a spare tire. On her way home from work that day, she took Highway 54. She spun around, hitting the railings. The four tires blew. The passenger side airbag deployed even without a passenger. The driver side airbag did not deploy.
Reviewed Aug. 15, 2011
My recent experience with Honda has been beyond disappointing. I have never owned a Honda before, but I had heard good things about their reliability and that Honda was a reputable company that stood behind their product. Sadly, I have found none of this to be true. I will never purchase another Honda, and I have advised my friends and family to avoid making a purchase they will regret. I have also filed a complaint with Consumer Affairs.
On July 20, during the hottest stretch of weather we have had in Vermont in a long time, my air conditioner quit. I looked it up on the internet to see if there was a quick fix. I was hoping maybe it was a fuse or something simple and I was surprised to find report after report and complaint after complaint about the air conditioner compressors quitting in the Honda CR-Vs. I went to a local garage, where they verified it was indeed the air conditioner compressor.
Since my mileage was beyond the warranty, but the car is only a 2008, I called Honda to see if they could offer any assistance with replacing this very expensive part and was advised that I needed to have a dealer diagnose the issue. After making a 45-minute trip to a dealer for a 5-minute appointment, to verify the problem as Honda asked me to do. I again called to see if I could receive some assistance, anything, I was just hoping they'd pay half of it, just something to help me out and make a goodwill gesture. I spoke to a woman who was extraordinarily unhelpful and unsympathetic. She just kept repeating it was beyond warranty.
I fully understand what a warranty is, and I explained to her that if it were under warranty I would have just taken it to a dealer in the first place and had it fixed! If my car were the only one with this problem, I would have accepted it as my bad luck and gone on my merry way. However, my research has shown that this has happened to many Honda owners and the part appears to be defective! The right thing for Honda to do would be to accept some of the responsibility for this defective part and offer owners some sort of assistance in making the repair.
It makes me terribly sad that your company has chosen to not do the right thing. While trying to scrape up the money to have my air conditioner fixed, I had to borrow a friend's car (a very reliable, older model Subaru with a working air conditioner), in order to take my 90-year-old father to the doctor because he is unable to tolerate the heat due to his age and his health. I was embarrassed to tell him that my 3-year-old car had such an expensive issue already. If it weren't for the necessity of having air conditioning to drive my elderly parents around safely, I wouldn't even have had it fixed. In Vermont, we don't use air conditioning very often, which adds to the evidence that there is something wrong with this part as it couldn't possibly be overused in three short years. Especially in a state with such a short summer.
I have enclosed a copy of the bill for my repair in the hope that your company will reconsider and take this opportunity to do the right thing and reimburse me for a repair that I should never have had to make.
Sincerely,A very disappointed first and last time Honda owner
Reviewed Aug. 14, 2011
I bought a brand new Honda Accord SE in July 2002. At 38000 miles, the transmission leaked fluid. The warranty covers only $36,000. After I talked to the manager of the dealership (transmission should last for only 38,000 miles), I paid 500.00 labor fee to install a re-manufactured transmission. At 71,000, the transmission failed again. I got a free replacement from the dealer. Now at 120,000, the transmission was repaired, but it failed again. One Honda with four transmission! What kind of cars Honda is providing to the consumers? Does Honda know anything about Six Sigma quality standard? By Six Sigma, there are supposedly no more than 4 bad cars for every 1,000,000 cars. I am completely disappointed in the quality of Honda Accord cars.
Reviewed Aug. 14, 2011
I bought a new 2009 Honda Accord EX. After a few days, I realized that the driver's seat was very uncomfortable. It can be adjusted in three different ways, so I assumed I just didn't have it adjusted properly. Over the next three weeks or so, I adjusted it in every possible way, but it remained uncomfortable. I contacted the dealer. And they offered to help me buy a good used car (Thanks a lot!). I called North American Honda and they didn't care. And finally, I wrote Tokyo, but they just bounced the problem back to North American Honda. Finally, I got a call from some woman at North American Honda. She had all her talking points down pat.
She told me that I should have known that the seats were uncomfortable before I bought it. I asked her how I should know that from a short test drive. She said I just should know. She told me that most people were satisfied with Honda seats. I asked her what Honda had to offer to those of us who weren't "most people." She had no answer. I also asked her how many complaints Honda had received about their seats. She quickly responded that that was confidential. I told her I could understand why. Her basic attitude was that Honda already had my money, so they didn't give a damn about my problem.
I looked for after-market seats, but there weren't any because of the air bags in the seat. It's illegal to disconnect air bags. And nobody made after-market seats with air bags. I had the foam in the seat replaced twice, but that didn't help. The car was so miserably uncomfortable that I traded it off after three months and 1700 miles.
Reviewed Aug. 10, 2011
I had purchased a Honda City ZX (GXI) in July 2008 from Iciban (HONDA MH- 04 DN 7717). Needless to say, the reason I opted for Honda was the excellent quality, and the after sales service provided by Honda. However, I am afraid that the experience I have gained for the last one and half year has nothing to show whatever I had initially thought of.
I have been having terrible engine noise problem, which was repeatedly reported to the service center in Pune (Crystal Honda) for the last one and half years. After inspection, they used to say that, "there is no problem sir". Once I approached Honda 121, the problem was identified as engine problem, and that the engine as told to me is not good. Please, tell me what needs to be done here. I have been to suffering because of this problem.
Reviewed Aug. 8, 2011
I purchased a new 2006 Honda Civic LX and now, 5 years and 41,000 miles later, the paint is fading and the clear coat is disintegrating! I regularly get my car cleaned and waxed, so it is not neglect. I park my car outside and the paint/clear coat should hold up! I went to Braman Honda in Lake Worth and they said my car was out of warranty - 3 years or 36,000miles.
I got an estimate to repaint the roof and trunk lid (the hood had been repaired in Jan. 2011 due to a fender bender) and it will be $671 to repair. I am in the process of getting another estimate. There was a class-action suit for the visors in this vehicle and Honda extended the warranty for those to 7 years. Rather than improving on the design of the visor, they will replace it and after 7 years you are out of luck.
I am pretty disgusted at this paint situation and even more so, since I see this is a prevalent problem with Honda - using poor paint and clear coat. I love my 2006 Honda Civic LX Coupe. It is a beautiful car and mechanically, it is fantastic. My friend just bought a 2012 Honda Civic EX. It is beautiful and I am reluctant to upgrade to a Honda because of this paint problem, unless I plan to repaint the car at a cost around $2,300 - $3,000.
Honda, what is wrong with you guys? Please improve your paint and you will get rid of a lot of headaches! I want Honda to pay to have my car repainted with good quality paint. This car should last another five years, at least.
Reviewed Aug. 4, 2011
The top coat on the roof of my 2007 Honda Civic is peeling. It started last year and is continually getting worse. We tried to repair it with rubbing compound and wax but it did not work.
Reviewed Aug. 3, 2011
I own the Touring version of the 2005 Honda Odyssey. The vehicle was purchased new. In the fall of 2008 the passenger-side sliding door was registering as being open. The dash light came on & the steady alarm that goes off would stay on while I was driving.I could de-activate the alarm by sliding the doors' control button to a manual setting.However, the dash light would keep warning me by"binging") that the door was "open".The motor would engage briefly while & the door would actually move while I was driving! I was unaware at the time that the door's bad connection was also draining my battery.Took it in 12/08 to a dealership.Was told the motor & latch had to be replaced along with the battery to the tune of $691.Done.Late in 2010 the other sliding door (passenger side) started doing the same thing.My battery died repeatedly & at 1 point was replaced.Took it to another dealership & they found the exact same door problem as the previous incident.Motor & latch had to be replaced on THAT door for $945. Done.
At present (8/3/11) the driver side sliding door is broken AGAIN!If I replace it AGAIN it will be the THIRD door on that sidesince owning the vehicle. Called Honda HQ. Gentleman was pleasant but had a most difficult time comprehending the problem.Even asked me if I was sure that it was that door.I had to explain to him how the dashboard features are pretty specific as to which door (or tire, for that matter) is acting up.Unbelievable!Bottom line,since nothing is under warranty, Honda has no problem with me putting out another $1,000 to replace the door . . again.The only thing I garnered from the phone call was a case file number!They will not acknowledge that this is obviously a problem that should NOT be recurring like this & they shoud share some responsibility in the cost.I have also been blessed with run-flat tires on this model which I have had to replace several times at $1200/4 tires.I am sorely disappointed in what I thought was a reputable company that would stand behind it's product.I will be selling the vehicle & will never set foot in a Honda dealership again.
Reviewed July 29, 2011
I have 2004 Honda Accord and the clear coat is starting to peel and it looks awful. It looks like it has a disease. I went to local dealership in Kamloops, BC and they said it was too far outside the warranty period and they won't do anything and referred me to Honda Canada. I called them and they called the dealer and then told me the exact same thing. Honda does not stand behind their product. I was a fan of Honda but will reconsider buying another one. Toyota is being held responsible for their paint problems so why not Honda. Very dissatisfied. Honda Customer relations also got very snotty with me which I didn't appreciate. I made sure I was calm and was not aggressive or assertive and she was still a bag when I was asking why Honda would not stand behind their product. Doesn't pay to be nice! May be a $5,000 paint job to even look presentable if we want to sell.
Reviewed July 28, 2011
We always had Hondas and have been well satisfied. We bought our daughter a Honda Civic, and the roof went patchy. We waxed it thinking it might be the sun, and it progressively got worse. The Honda dealers do not want to know. It is now spreading to the hood. I have been trying to find out at least HOW TO STOP IT SPREADING.
Reviewed July 28, 2011
I have a Honda Stunner CBF 125cc and my bike number is tn-09-bf-5872. I purchased this bike on 8/11/2010.
The problem that I want to discuss with you is that my bike battery is not working. I faced the problem last month and am going again and again there every day. They are saying some excuses and I complained it to dealer many times but problem is still not solved. Battery is still under warranty. Please take strict action against the company. Please take action as soon as possible.
Reviewed July 28, 2011
Unfair denial of warranty for my 2010 Honda Rancher with VIN ** purchased on 10/22/2011.
On 7/16/2011, the transmission locked up, less than nine months after purchase. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty. I was told by the service manager that their Honda representative denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with me within a couple days.
On 7/27/2011, I received a call from Honda Customer Support and was told Honda Warranty assistance was denied because I used an aftermarket oil filter.
Being a loyal Honda consumer for many years, I was very disappointed and surprised at their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.
I would be satisfied if Honda honored their warranty or at least offered reasonable assistance.
Reviewed July 24, 2011
Brought a Honda Accord 6 years ago. It is full paid off. The inside roof upholstery started coming apart about a year & a half ago it is just falling down. I happen to also own a Toyota Camry & a Nissan Xterra and their inside roof upholstery is still great and those cars are also much older than the Honda Accord. I also have a friend who has a Honda Civic with the same problem. I think it is just unfair to all Honda owners for this to be happening. I will never buy another Honda or let any of my family or friends do the same.
Reviewed July 18, 2011
The gear handle of my car, Honda City GXI (automatic), has been damaged. I have ordered a new one but there was no response from the Apex Honda Showroom, Kurla, since the last two months.
Reviewed July 15, 2011
My Honda Accord 2000's clear coat factory-installed coating is wearing off on my roof, hood and surfaces around my windows. I have taken it the Schaumberg dealer who told me to go to a body shop. They stated they would have to repaint the entire car for a few thousand dollars. The car only have 75k miles and is in good shape. This has just started this year.
Reviewed July 12, 2011
I was in an accident -- a frontal impact that damaged my car. The side air bags on the passenger's side deployed even though there was no damage to the passenger's side of the car. However, the front air bags did not go off, even though that was where the major damage occurred.
Reviewed July 11, 2011
On July 5, 2011, I called American Honda to report a bad OPDS sensor on my 2001 Honda Civic. I provided the VIN number to find out if the warranty was valid, which the lady informed me there was a service bulletin that extended the warranty on this item by 10 years. She then went on to say my vehicle service date was July 1, 2011 which was no longer covered under warranty. I told her that the light came on Friday, July 1, 2011 while driving the vehicle to Stereo Unlimited and upon arriving home later that day made an appointment with Buckeye Honda to have the vehicle serviced on July 5. American Honda would not cover the warranty because it is expired for 4 days now. Although the appointment was made on July 1 and serviced on July 5 American Honda would not pay for any repairs.
Reviewed July 8, 2011
I have a 2009 Honda Accord, purchased new. About one year ago, my wife experienced violent shuddering with the car during her drive to work. She contacted the dealer who advised her to shut the car off immediately and said they would have the car towed to the dealership. The car was shuddering, RPMs were all over the place, and the engine warning light was on. Once back at the dealership, the dealer stated they could not reproduce the symptoms; no code was stored in the computer, and nothing was done. Two months after -- the same situation. This time, my wife stopped the car, turned the car off, waited about 1 minute, started the car back up, and there was no engine warning light, no shuddering.
Again, we took the car to the dealership; again, they stated they could not reproduce the symptoms and no code was stored in the computer. Approximately 4 months after, we had the same complaint. This time, we drove immediately to the dealership (did not turn the car off). Finally, they were able to see the problem and a code was retrieved. The diagnosis revealed a failed spark plug. We were advised to check the oil consumption and to report back if we lost any oil. Over 1000 miles, we lost 1 quart of oil; thus, another trip back to the dealership.
We were advised that the dealer could not proceed without authority from Honda, who denied any repairs stating that 1 quart of oil per 1000 miles is industry standards. Several attempts have been made to contact Honda about resolving the issue; Honda is standing by their claim that 1 quart of oil per 1000 miles is normal. But if something happens to the engine as a result, it will be covered. What does that mean? The service manager at the dealership recognizes that there is a problem and states that the car should be looked at, but he is not authorized by Honda to address the issue. The issues began when the car was still in the original manufacture warranty stage, and now it is in the extended warranty phase.
Reviewed July 6, 2011
Honda, again, does not take responsibility for the defects in their car. I am the original owner of a 2002 Civic and always had the proper maintenance done on my car. My SRS light went on in my car; and when I took it to an independent dealer, I found out it was my seat belt latch and assembly that was no good. It had to be replaced. I then found out that seat belts have a lifetime warranty and was told to call Honda Headquarters for reimbursement. My request for payment was denied because they said that the SRS light went on; and Honda was not responsible for reimbursing me. I reiterated what it said in the owner's manual about it being a lifetime warranty for seat belts -- to no avail. The person I spoke to at Honda headquarters in California had no customer service skills. She was extremely unprofessional and rude. Now, my back window does not work either. Two years ago, my transmission went on my Civic. It went without any warning. Honda would not take any responsibility on that either. I then had it fixed by an independent dealer. I will never buy another Honda vehicle.
Reviewed July 6, 2011
Second failure 12 months later, in a major expense, upon exam of trans heli-gear excessively worn with no fluid in trans
Reviewed June 28, 2011
The back seat window regulator went out January 2010 after 6-plus years of ownership and I am the original owner. Now, June 2011, the same window regulator is broken again. It is not acceptable to replace the same part less than 18 months later and potentially every 18 months. The warranty on the part was 12 months and 12,000 miles. How does driving more than 12,000 miles have any affect on the window regulator? The purpose of the window is to go up and down and it did for 6-plus years. And after that repair, it is again broken. Marla, the "only" supervisor at American Honda customer service in Torrance, CA belongs has no customer service skills.
She hung up on me when I advised her she had no customer service skills, rude, condescending and unprofessional. She provided no help, constantly interrupted me and refused to escalate my dissatisfaction. I love my vehicle and at almost 8 years old and 139,000 miles it is great. Where is the customer service, good will to keep a happy customer happy and returning? Not at Honda! It is 114 degrees outside and my window is stuck open due to the incredible vibrating. Other windows need to be open; therefore, my car us not drivable until it is fixed.
Reviewed June 21, 2011
While driving on the highway in my 2010 Honda Civic, my rear passenger window suddenly exploded. Broken glass was projected throughout the backseat and could have seriously harmed someone sitting there. The dealer in Moncton admitted that two other Honda vehicles were serviced for the same reason recently (2011) and that the exploding windows in their vehicles are due to the car being tightly sealed. The dealer is replacing the window, but I no longer want this vehicle as I do not feel safe in it. The dealer as well as the customer service representative at Honda Canada is refusing a buy-back even though this is a relatively new purchase. I hope this message will warn any customers, especially those with young children who would normally sit in the back seat, of this real danger.
Reviewed June 14, 2011
I am writing to complain about the Honda Civic ad campaign where the dead guy is trying to golf and his arms come off and are run over by the ball retrieval equipment. This shows no respect for human life. I have always respected Honda and as a previous owner I am very insulted by this ad.
Reviewed June 9, 2011
This is my "retirement car." I feel stuck with an auto that will soon look as if it has a disease, since I have seen many, many Hondas with that very same problem. This is a long-term problem that seems not to have been addressed by Honda. I would never buy another Honda unless this is resolved to my satisfaction.
Reviewed May 28, 2011
I have a 2011 Honda CRV. Two days ago, 2 engine bolts broke while I was driving. The car has 5,000 miles and is 5 months old. I talked to one of the sales managers by the name of Eric. He said that my car does not qualify as a lemon. I would have to have 5 similar incidents to qualify. I could have been killed and this jerk says that I have to keep the car and get it fixed. He also says that he cannot keep taking back cars since he would lose money and the dealership could go out of business. I want to break the lease with Honda and he will not support my efforts. He says that it rarely works. I am supposed to drive this car with my family which includes 2 grand kids until someone is seriously injured. A typical car salesman, money first safety never.
Reviewed May 27, 2011
I purchased a 2008 Honda Civic SI with 16,000 miles and 20,000-mile warranty remaining. I owned the vehicle for 3 weeks when the clutch failed. The local Honda dealership disassembled it. They stated that it failed through normal wear and is not covered by warranty. I contacted Honda customer service. They stated I should have purchased the car from Honda and the clutch is not covered.
We consider a clutch wearing out at 16,000 miles as a manufacturer's defect, as it is normally expected to last to approximately 70,000 miles. I have faxed an official complaint letter to Honda customer service. And I requested a regional parts and service manager to review per customer service. I have sent additional complaint letter to you, BBB, DOT Office of Defects Investigation, International Association of Lemon Law Administrators, Motorists Assurance Program, NADA, and NHTSA. Your assistance in turning up the heat to convince Honda to do the right thing would be greatly appreciated.
Reviewed May 10, 2011
Just a follow up with my 2010 replacement of my CRV. The car I have now (the white one) is making the same noise that the first car did. I took it in for repair to the same place I did my last car and they said there is nothing they can do since it didn't fix my last car. I called Honda and let them know and the service department is calling Honda as well to see what the next step is. Sounds like a design or equipment flaw that Honda needs to look into and fix. I don't know if it is just in the line of CR-V's or various makes/models, but Honda should definitely look into this. I am trying to get the word out so hopefully Honda will look into this and no one else has to go through this again!
Reviewed May 5, 2011
I purchased a 2011 Honda Civic EX Coupe on November 26, 2010. In less than a month, it started having issues. The car has been into the dealer more than the four times and is applicable in the state of Arkansas lemon law. Relays to the fuel pump have been replaced, the battery has been checked and the ignition switch has been replaced.
I want a replacement!
I have a brand new car that does not work. The car gets 35-40 mpg and the loaner car I drive only gets 17-19. I drive 35 miles one way to work. This has had an economic impact on me as well as a mental/emotional impact. I am without the car that I purchased. The car has been at the dealer for over a total of a month since I purchased it on 11-26-2010.
Reviewed May 3, 2011
About two years ago, bubbles appeared on the hood of my 2004 black Honda Civic. Almost the entire hood is now exposed, and I will have to repaint my car. I called the dealership from which I purchased the car while the car was still under extended warranty, but they would not repaint the hood. I am very dissatisfied, and I am having to have my hood repainted.
I will not be buying another Honda! The minimum quote to have my car repainted is $1700 and it will cost at least $500 to have just the hood repainted, but more than likely, I will have to have the side fenders repainted as well.
Reviewed May 2, 2011
I had an exhaust issue with my 2010 Honda CR-V and took it for repairs four times and had district look at it as well. I qualified for the lemon law program. Here is where the story starts. I first tell them I would like a car comparable to mine. Mine had a roof rack, upgraded wheels, nitrogen in the tires, door edge guards, mud guards and wheel guards, protective paint sealant and fabric sealant among a couple of other things. I also said please no white car. The first car they try to replace with was white and had no equipment. The second car was EX that I didn't need and they wanted me to pay extra for this. The car now is a white car and no extras at all.
My car is valued at $26,125 and they are replacing it with a $22,500 car. They also said I didn't pay for my equipment. I don't think the dealer would have let me out of the dealership if I didn't pay. Also, the information I was given from Honda said they are responsible for original manufacturer equipment as well as dealer added equipment, yet they don't want to incorporate this. So they are not taking the equipment into consideration. I am very upset and I have a high network that I can tell hundreds not to purchase Hondas. I want to be a loyal customer, but if they are not going to give a fair trade and have any concern for the customer, I traded my car and do not like the one I have but Honda threatened if I didn't take this one they would just do a repurchase. I still have the statute of limitations that ends today and I really want a vehicle comparable to mine. That's all, nothing more, nothing less. I don't know what else to say. It leaves a bitter taste in my mouth.
Reviewed May 1, 2011
My 2002 Honda Accord EX V6 with now 44,000 miles has transmission failure. ABS braking locked up and I could have died on a major highway. There should be a recall on this problem. Many people are continuously replacing their transmission one after another on the same car. The service center strung me along saying, "I don't hear any noises, the engine sounds like it's running fine." Transmissions do not fail overnight. Honda needs to take responsibility before people die due to transmission failure. Their engines will produce error codes and malfunction like my ABS that locked up on me.
Reviewed April 14, 2011
I noticed clear coat coming off my 2006 Honda Civic in April 2010. It was progressively getting worse on the top of the car, the trunk lid, and the hood and various other places. so I phoned my dealership in August 2010. I was told I needed to talk to a Honda representative. I waited about 6 weeks and called back again. I was reassured that I was on the list, but there were a lot of people in front of me. I never heard anything as of Feb. 2011. So I called back and was told that somehow I was missed. Six weeks later, I still did not hear back so I called Honda corporate and filed a complaint. I was given an appointment with the Honda rep. about a week later. The rep examined my car and said that the issue was environmental and that Honda was not going to do anything about it. They blamed me and said I did not take care of the outside. He said that it was from bird droppings and dirt.
I don't think this is going to cause the clear coat on almost the entire car to start peeling off. The car was washed regularly (maybe they want it washed everyday) but never waxed. They said that the owners manual states that the car needs waxed every 6 mos. I have thoroughly checked my owners manual and there is no section regarding this. The service received from Honda was terrible and they refused to admit that the products they are putting on their cars can not hold up to normal wear and tear. I would expect this to happen to a car much older. I will never again purchase another Honda and I am trying to get the word out to others.
Reviewed March 30, 2011
I bought a used 2008 Honda Accord EX-L with 22,000 miles on it. At 30,000 miles, the rear brakes were shot and the driver's power seat track was sticking. I brought it to Vandergriff Honda Service Department in Arlington, Texas. I had a nightmare experience with the service department. But after 3 weeks, I finally had the rear brakes and seat fixed; after spending hundreds on rental cars and having them repaint my door frame from gouging it to the metal while repairing the seat.
Within a year, I'm at 36,500 miles and the front brakes and rotors are shot. I have a hole in my a/c condenser. Now, I'm spending another $850 in repairs and $350 in grille mods to keep the condenser from getting more holes. This car is costing me way more than its worth. Honda isn't standing behind its product worth a flip and I've got a nearly new car that's not dependable. The worst part is I'm still paying on the note. This is my 8th Honda and will definitely be my last!
Reviewed March 18, 2011
I purchased a 2008 Honda Civic LX from Riverside Metro Honda in August of 2007. I have always maintained the vehicle based on Honda's recommendations with oil changes and tire rotations every 5,000 miles, as well as the 15K and 30K maintenance check ups.
For the first year, I had no known issues. As my tires began to wear, I began to notice a vibration while driving at highway speeds. After tire rotations I believed it was probably the balance of the tires, so I purchased a tire rotation and had my tires balanced. There was uneven wear, but I had the tires balanced anyway since I was nearing the end of the tread of the first set of tires. Since this did not help the vibration, shortly thereafter, I purchased new tires. This seemed to help tremendously.
After about 6000 miles I began to experience the vibrations again. I attempted the same route, by purchasing a lifetime rotation and balance from a local tire store. When the representative saw the uneven wear of my tire, he pointed it out to me indicating that he is not sure how much the balance would help, being that there was substantial uneven wear. There was another representative from the tire store who indicated to me that I might want to check with Honda as his parents had a new Civic that had the control arms recalled.
I immediately headed over to my Local Honda Dealership, DCH Honda of Temecula. I spoke with Rick, as Service Advisor there. He indicated to me that no in fact there wasn't a recall but that there was a News Letter informing all Honda Service Centers that if they notice uneven wear on the rear tires of this Year/Body Style Civic that it could be due to a control arm which may need to be replaced. He then requested that I contact Honda Corporate Offices for further explanation.
Upon contacting Honda Corporate I was told yes there was a News Letter that went out to all service centers. I questioned why the car owners weren't notified and was told this was not a global issue and therefore there was no need to notify the owners. I questioned why they wouldn't tell us car owners so they wouldn't have to go through what I have gone through trying to diagnose the issue, even though Honda dealerships were performing my maintenance on my Civic. There was no answer why this wasn't conveyed to the customer but I believe it was to save Honda from a total recall with all the issues that Toyota was facing. I believe that this was a way to save money and not require the owners to bring their cars in for inspection.
Long story short, Honda and DCH agreed to replace the defective part but not the brand new tires that were destroyed. Although I have two independent tire shops that indicated that the tires need to be replaced Honda believes they have to be totally worn out. I told them that if the tires were totally worn down, then it would be up to the car owner to replace tires that they had driven down. These were brand new tires that will always be worn unevenly causing vibrations while driving at highway speeds. I think the public should be aware before they invest in the multiple tire rotations and balancing thinking it was due to driver error when in fact the control arms are causing the tires to wear unevenly.
I think most importantly, what I am trying to accomplish is public awareness that Honda is sweeping this defective part under the rug. There are thousands if not millions of Civic owners that are not aware of this part and it would take them two to three tire replacements before they would figure there is another issue that could be causing the vibrations and uneven wear on the tires. Honda Corporate Offices indicate that their Service Centers are notifying the car owners of this issue but this was not the case with me. I find it hard to believe they would notify anyone unless specifically asked and who would ever think there was a suspension issue on a brand new vehicle? Please help me notify the public. This is not professional nor responsible of Honda and I am much too small to fight a big corporation such as Honda.
Reviewed March 8, 2011
I have a 2003 Honda Accord LX 4DR Sedan in Taffeta White. The clear coat is peeling near the roof line edge and front windshield edge. I've kept the car in great condition, but this is very disconcerting. I have not had this problem with my previous Honda purchases. This will cost at least $1,500 to $2,000 to repaint with base and clear coat.
Reviewed Feb. 24, 2011
My 2000 Honda Odyssey front drivers side spring broke in two. It had a loud popping noise. It broke when I pulled into driveway and lost its suspension in front.
Honda Company Information
- Company Name:
- Honda
- Website:
- www.honda.com
