Honda Reviews

The problem that I want to discuss with you is that my bike battery is not working. I faced the problem last month and am going again and again there every day. They are saying some excuses and I complained it to dealer many times but problem is still not solved. Battery is still under warranty. Please take strict action against the company. Please take action as soon as possible.

On 7/16/2011, the transmission locked up, less than nine months after purchase. I took it to Donelson Cycles in St. Ann, MO to be repaired since it was still under warranty. I was told by the service manager that their Honda representative denied any warranty assistance. I then called Honda Customer Support and was told they would investigate further and get back with me within a couple days.

On 7/27/2011, I received a call from Honda Customer Support and was told Honda Warranty assistance was denied because I used an aftermarket oil filter.

Being a loyal Honda consumer for many years, I was very disappointed and surprised at their decision to deny any repair assistance. I consulted with an attorney and he suggested I try and resolve this issue prior to retaining his service to move forward with legal action.

I would be satisfied if Honda honored their warranty or at least offered reasonable assistance.

Again, we took the car to the dealership; again, they stated they could not reproduce the symptoms and no code was stored in the computer. Approximately 4 months after, we had the same complaint. This time, we drove immediately to the dealership (did not turn the car off). Finally, they were able to see the problem and a code was retrieved. The diagnosis revealed a failed spark plug. We were advised to check the oil consumption and to report back if we lost any oil. Over 1000 miles, we lost 1 quart of oil; thus, another trip back to the dealership.

We were advised that the dealer could not proceed without authority from Honda, who denied any repairs stating that 1 quart of oil per 1000 miles is industry standards. Several attempts have been made to contact Honda about resolving the issue; Honda is standing by their claim that 1 quart of oil per 1000 miles is normal. But if something happens to the engine as a result, it will be covered. What does that mean? The service manager at the dealership recognizes that there is a problem and states that the car should be looked at, but he is not authorized by Honda to address the issue. The issues began when the car was still in the original manufacture warranty stage, and now it is in the extended warranty phase.

She hung up on me when I advised her she had no customer service skills, rude, condescending and unprofessional. She provided no help, constantly interrupted me and refused to escalate my dissatisfaction. I love my vehicle and at almost 8 years old and 139,000 miles it is great. Where is the customer service, good will to keep a happy customer happy and returning? Not at Honda! It is 114 degrees outside and my window is stuck open due to the incredible vibrating. Other windows need to be open; therefore, my car us not drivable until it is fixed.

We consider a clutch wearing out at 16,000 miles as a manufacturer's defect, as it is normally expected to last to approximately 70,000 miles. I have faxed an official complaint letter to Honda customer service. And I requested a regional parts and service manager to review per customer service. I have sent additional complaint letter to you, BBB, DOT Office of Defects Investigation, International Association of Lemon Law Administrators, Motorists Assurance Program, NADA, and NHTSA. Your assistance in turning up the heat to convince Honda to do the right thing would be greatly appreciated.

I want a replacement!

I have a brand new car that does not work. The car gets 35-40 mpg and the loaner car I drive only gets 17-19. I drive 35 miles one way to work. This has had an economic impact on me as well as a mental/emotional impact. I am without the car that I purchased. The car has been at the dealer for over a total of a month since I purchased it on 11-26-2010.

I will not be buying another Honda! The minimum quote to have my car repainted is $1700 and it will cost at least $500 to have just the hood repainted, but more than likely, I will have to have the side fenders repainted as well.

My car is valued at $26,125 and they are replacing it with a $22,500 car. They also said I didn't pay for my equipment. I don't think the dealer would have let me out of the dealership if I didn't pay. Also, the information I was given from Honda said they are responsible for original manufacturer equipment as well as dealer added equipment, yet they don't want to incorporate this. So they are not taking the equipment into consideration. I am very upset and I have a high network that I can tell hundreds not to purchase Hondas. I want to be a loyal customer, but if they are not going to give a fair trade and have any concern for the customer, I traded my car and do not like the one I have but Honda threatened if I didn't take this one they would just do a repurchase. I still have the statute of limitations that ends today and I really want a vehicle comparable to mine. That's all, nothing more, nothing less. I don't know what else to say. It leaves a bitter taste in my mouth.

I don't think this is going to cause the clear coat on almost the entire car to start peeling off. The car was washed regularly (maybe they want it washed everyday) but never waxed. They said that the owners manual states that the car needs waxed every 6 mos. I have thoroughly checked my owners manual and there is no section regarding this. The service received from Honda was terrible and they refused to admit that the products they are putting on their cars can not hold up to normal wear and tear. I would expect this to happen to a car much older. I will never again purchase another Honda and I am trying to get the word out to others.

Within a year, I'm at 36,500 miles and the front brakes and rotors are shot. I have a hole in my a/c condenser. Now, I'm spending another $850 in repairs and $350 in grille mods to keep the condenser from getting more holes. This car is costing me way more than its worth. Honda isn't standing behind its product worth a flip and I've got a nearly new car that's not dependable. The worst part is I'm still paying on the note. This is my 8th Honda and will definitely be my last!

For the first year, I had no known issues. As my tires began to wear, I began to notice a vibration while driving at highway speeds. After tire rotations I believed it was probably the balance of the tires, so I purchased a tire rotation and had my tires balanced. There was uneven wear, but I had the tires balanced anyway since I was nearing the end of the tread of the first set of tires. Since this did not help the vibration, shortly thereafter, I purchased new tires. This seemed to help tremendously.

After about 6000 miles I began to experience the vibrations again. I attempted the same route, by purchasing a lifetime rotation and balance from a local tire store. When the representative saw the uneven wear of my tire, he pointed it out to me indicating that he is not sure how much the balance would help, being that there was substantial uneven wear. There was another representative from the tire store who indicated to me that I might want to check with Honda as his parents had a new Civic that had the control arms recalled.

I immediately headed over to my Local Honda Dealership, DCH Honda of Temecula. I spoke with Rick, as Service Advisor there. He indicated to me that no in fact there wasn't a recall but that there was a News Letter informing all Honda Service Centers that if they notice uneven wear on the rear tires of this Year/Body Style Civic that it could be due to a control arm which may need to be replaced. He then requested that I contact Honda Corporate Offices for further explanation.

Upon contacting Honda Corporate I was told yes there was a News Letter that went out to all service centers. I questioned why the car owners weren't notified and was told this was not a global issue and therefore there was no need to notify the owners. I questioned why they wouldn't tell us car owners so they wouldn't have to go through what I have gone through trying to diagnose the issue, even though Honda dealerships were performing my maintenance on my Civic. There was no answer why this wasn't conveyed to the customer but I believe it was to save Honda from a total recall with all the issues that Toyota was facing. I believe that this was a way to save money and not require the owners to bring their cars in for inspection.

Long story short, Honda and DCH agreed to replace the defective part but not the brand new tires that were destroyed. Although I have two independent tire shops that indicated that the tires need to be replaced Honda believes they have to be totally worn out. I told them that if the tires were totally worn down, then it would be up to the car owner to replace tires that they had driven down. These were brand new tires that will always be worn unevenly causing vibrations while driving at highway speeds. I think the public should be aware before they invest in the multiple tire rotations and balancing thinking it was due to driver error when in fact the control arms are causing the tires to wear unevenly.

I think most importantly, what I am trying to accomplish is public awareness that Honda is sweeping this defective part under the rug. There are thousands if not millions of Civic owners that are not aware of this part and it would take them two to three tire replacements before they would figure there is another issue that could be causing the vibrations and uneven wear on the tires. Honda Corporate Offices indicate that their Service Centers are notifying the car owners of this issue but this was not the case with me. I find it hard to believe they would notify anyone unless specifically asked and who would ever think there was a suspension issue on a brand new vehicle? Please help me notify the public. This is not professional nor responsible of Honda and I am much too small to fight a big corporation such as Honda.

I called and scheduled and advised about the problem to Honda City around 8:30 am yesterday (2/15/11) and was advised a 10:45 scheduled with service rep John. I made it to John, who was friendly and jolly and confirmed I would be out before 1 pm same day. After 35 minutes of sitting down, I advised John that my car was not yet picked up. He then told me that a few people were down with flu and so they were backed up (which he never mentioned from the start).

At around 12:20 pm, he called me and confirmed the problem. I advised Honda City when I made the appointment. To further insult me, this rep. John, after saying the part was unavailable because they have to order it only after they diagnosed the problem after two hours said they could not rely on my words alone. Confirmed my suggested complaint when I walked in. (Isn't the 2007 accord supposedly computerized and ergo, you could get the repair issue after plugging it in. Weren't the Honda tech's trained to read the problems from symptoms and use the computer to confirm that? Should a minor issue take two hours or more to confirm?

Rep John, then pulled another scam by stating he could get the part this pm (not sure of time). If I leave the car it would be ready tomorrow and suggested he could get me a loaner car which is covered by my extended warranty. After 40 minutes on the phone, he advised me that there is no car available from enterprise because of coming President's day holiday (2/22/11) which is 5 days away. John then said he can't do anything except for me to bring the car in tomorrow am, advising he could only do so much.

Seeing the frustration and anger in me, this guy have the nerve to ask me that I should have planned for this car issue and even stated that what if it was the transmission that was broken, what would I do?

In short, Honda City Bethpage never considered the possibility that without break lights, driving in busy streets from their center to Meadowbrook Rd in North Merric, I risked the possibility of a life threatening accident to people and myself. I'm sorry, left me to fend for myself because of their incompetence, unprofessionalism and lack of creativity (someone from their store could have dropped me off at least). What use is your warranties for unprofessional and incompetent people especially those who used to going around the stated policies. During all these, I did not see even a supervisor or a manager of the center intervened. I guessed they were promoted from the same stuff or trained in the same way.

I contacted Honda directly. I sent a large packet to them, describing the issue, along with photos of the damage. I got no response from them for almost two months. At that point, I went to the dealership where I bought the car, brand new. They said it was on the bad side of paint issues they had seen, and they filed a ticket with their representative, took photos, the whole nine yards. They called me back a few days later and told me the representative had denied the ticket because it was just "normal wear and tear on the paint".

I now have a vehicle that runs beautifully but looks like **. I have a company who won't do a dang thing about it. People keep telling me to just repaint it, which I now have to do because the value of the car stinks right now. I'm about to get married, and I can't afford a new paint job! I can't believe there isn't some kind of a class action suit pending! I'm not a vindictive person; however, I paid good money for a vehicle. I kept it up very well, and now, I'm stuck with it looking like this.

Ken at Honda America was terrible. He assumed my wife and I were liars. He made us feel like we were trying to get away with something. My opinion of Honda has diminished dramatically.

When I contacted the dealer, I was told to contact Goodyear regarding the tire warranty. My wife and I did this and the result was they replaced the tires at a cost of $435.50, which included the alignment. The car has never had an incident to explain the alignment problem so I assume it was delivered that way. It did have approximately 300 miles on it upon delivery. The tires on the car were Goodyear Integrity and at the time we purchased it, we were told they were an upgrade. I find it totally unacceptable to have to deal with this when the car only has 20,000 miles.

It was not only the cost but our time to contact and work with Goodyear. Previously, we were one of Honda's best advocates recommending the CRV whenever asked about it (the 1997 model). We can't say we still have that enthusiasm. The serial number of the car is **. At this point the only thing that will satisfy us is a check for half of the cost of the new tires and a recognition that this isn't a normal expectation for a Honda car. We think that is a fair compensation for our time and inconvenience. We won't know if the premature wear problem is fixed until we are 20,000 miles down the road, will we?

My wife and I are in our mid-sixties and we are both conservative drivers with literally no driving violation record, so if you are thinking we abused the tires, don't go there! I might also add that we have had 6-7 new cars over the years and this is the only time I have contacted customer service other than the local dealer. The point is that I am not a chronic complainer,

I received a call back from Aaron today and basically he told me Honda doesn't stand behind this problem. If there was a problem of tire wear, he indicated it was my responsibility to discover it and go back to the dealer. I will not be recommending Honda cars to anyone in the future. I felt very brushed off by Honda. He even told me if I wanted to escalate it, any correspondence had to go through him. Is that customer service?

This is a $30,000 vehicle and I cannot afford to spend $4800 to get it repaired. I believe Honda should repair my vehicle since their factory made this defective transmission. This is my 2nd Odyssey with a faulty transmission (1st one in 2002). Obviously, the transmissions on these vehicles are not up to standards. According to the salesman, this year did not include the bad transmission. But I purchased the vehicle in March of 2005 and by April 2005, they secretly made the so-called fixed. I call it a patch, one that finally surfaced many miles later.

I decided to look online and noticed I shared a common problem with other Honda owners. Apparently, the years between 1998-2002 Honda must have changed something in their paint because I don't see this happening to other years. I also own a 2004 Honda Odyssey and I have no problems with the paint on my van. There clearly is a problem that Honda needs to address and claim responsibility for. This many people having the same problem is too much of a coincidence.

I literally started crying. I was so upset and never saw this happening when the salesperson stated that they had no clue and only went by what their manager told them. I'm still in shock on how this dealership handled this nightmare. No empathy or anything. I would never recommend this dealer and I'm also seeking some kind of legal advice on this manner. I was approved for the vehicle, drove the vehicle home for days then they took the vehicle away claiming the bank was closed when I was approved for the vehicle. They didn't care, period.

It all began on the 16th of June when I took delivery of my new Honda accord. The car arrived and at first, every thing seemed like the experience I was anticipating and hoping for.

On the 29th of June, I then received a letter from the CEO of Honda Malaysia ''thanking'' me for purchasing my new car and telling me how at Honda they are ''Proud of the fact that, the most advanced technology has been applied to the design of every car we manufacture'' and that ''We always strive to achieve the highest quality in our production car's safety features and driving performances.'' All very promising words for an experience that has turned out to be anything but the one that I had hoped for.

The problems started within 2 months of me using my car and with the car having covered just 450 kilometers. I started to notice a knocking noise seemingly coming from the front of my car. I contacted Millenium Auto and Carriage SDN BHD, the dealer that I had purchased the car from explaining the issue only to be told that the problem was not theirs and that I had to contact the service center'.

Okay, I thought, not the service that I had been hoping for but still I carried on and contacted my local service center who then went ahead and booked in the car for me. I took the car in and after spending half a day at the service center, I was told that the the problem had been with a speaker box which was ''a problem that they were aware with on Honda accords'' and so after seemingly fixing the problem the car was returned to me. I drove my car away only for almost immediately the same problem to occur!

It seemed obvious to me that the problem was something more severe than a simple rattling speaker box and I lost all confidence in the safety and usability of my car as the knocking noise was now quite severe and it left me feeling that I dare not use my ''new Honda Accord''. This meant that the car was left on my driveway while I further negotiated with Honda to try and rectify the problem.

I wrote to Honda explaining the situation and how the problem had occurred soon after I had started using the car, how my family and other passengers had been apparently put at risk and how, as a result, I had had to stop using the car. I also brought to their attention similar problems that customers had had with their new Honda accord's that I had found on the internet.

I asked them to please put me in contact with an alternative service center other than Millenium Auto and Carriage SDN BHD as I had lost all confidence in their ability and what seems their lack of care to the resolution of my problems. Honda replied saying that I needed to give the service center time to rectify the problem and gave me their ''assurance that we will follow up and provide necessary assistance accordingly to our dealer until the mentioned issue has been rectified''.

So on the 29th of September 2010, the car was again sent for repair with a mileage of just 776 kilometers! The car was returned to me on the 1st of October 2010 and I was told that they had ''re-tightened'' the whole floor pan of the car! The apparent lack of build quality I found most concerning that such a major flaw could have occurred after less than 1,000 Kilometers and in a car that had cost 170 thousand unacceptable.

The car was also returned to me with a mileage of 921 kilometers, 145 kilometers more than when I had dropped the car in for repair but I do understand that driving tests do have to be carried after repairs such as the ones that had taken place. But when asked if Honda would be compensating me for the costs I had incurred for fuel and time etc., I was told very bluntly that I would be responsible for covering this costs not Honda or their dealer Millenium Auto and Carriage SDN BHD.

After collecting the car, it was a couple of days until I had to drive to Thailand. To my complete horror and disappointment, the car developed the same problem while I was in Thailand and I had to rent a car for the duration of my stay at a cost of 16 thousand Baht (equivalent to around 1600 Malaysian Ringit) which once again Honda told me that I would have to pay for myself despite the fact that they had sold me a car for 170 thousand Ringit that I was unable to use to due to fears for our safety .

On my return, the car was again sent for repair on the 26th of October 2010 and with a mileage of just 2,834 Kilometers. Meaning, that in less than 3,000 kilometers, the car has been sent for repairs 3 times by Honda and still they had been unable to solve the problems with the car. The car was once again returned to me after the mechanics had apparently "changed 2 shock absorbers" and "the driveshaft of the car with that of a company car" that they had so that the car could be returned to me to see if this had resolved the problems.

The car was again returned (understandably as again they would have to test drive the car) with a higher mileage of 2,926 kilometers but again (unbelievably) I again have been told that I will have to pay the bill for fuel costs, etc. and once again Honda absolutely refuse to even acknowledge my loss of time. Never mind compensation.

I drove the car away from the service center and at first the car did seem to be driving much better. After the 20 min drive home, I parked the car on my driveway. On the 3rd of this month (November 2010), I test drove the car to Melacca. After 130 kilometers of driving, the car once again started vibrating and knocking and once again I have contacted Honda and once again I will have to take my "brand new" Honda Accord in for repair.

This time, however, they have told me that the car will be in the workshop for much longer as they now want to explore the possibility of a problem with the gear box on my car. As you can imagine, I have now lost all confidence in their abilities and how road worthy my car is and have been completely disheartened by the whole experience.

I ask for nothing more than Honda to provide me with a car that I have paid for and I feel totally let down by the whole situation and have been horrified by how many people I have found online that have been in seemingly similar situations.

It seems that this once reliable and so called customer orientated brand have been detached from the customers who help them create the brand they have in the first place. I hope Honda will wake up to the problems that they seem to have and stop treating customers with problems as the minority and finally start offering their loyal customers (like myself, this is my 3rd new car from Honda and will most certainly be my last) the service and appreciation that we most certainly deserve. Honda '' Power of Dreams''. For me, it has been nothing short of a nightmare!

When they drove it to the plant, they all returned the car to me and they said that there is something wrong with the relay and that was the noise that I kept on hearing. I told them that is impossible since every time I test drive it, most especially going into a hump, the noise is still there. Instead of the car getting fixed now, the right side of my car sounded like that there is a metal to metal noise every time I hit the humps. The last check up that I had with them was just last week and they told me that they have reset the suspension arms.

I thought that my problems wih the car was over but just last night, the problem started again. I implore all of the Honda car owners in the Philippines to be active in this kind of maltreatment to us buying customers. They keep on saying that they will replace the parts that are needed but the issue here is not the warranty but more on the reason why we bought a brand new car in the first place. And that is to avoid these types of problems.

I will be reporting this to the media but I need others' support on this. This has to stop now.

This should be a recall issue! We are extremely disappointed with the Honda Odyssey Van bought new in 2007! I believe this problem is occurring with many Honda Odyssey Van owners. Please help!

This car was maintained well. We are second owner and Honda knew about the problem and offered to extend warranty to 7 years (which we just missed due to not knowing about it. We were never notified) or 100,000 miles which we did qualify for but customer service said because it was just over 7 years, it wouldn't be valid.

Honda wanted to charge $4,000 and offered to pay half. So they admitted guilt on that end but we got it fixed for half that amount. Still, if this happened to so many people why weren't we notified by Honda. We want restitution for this issue. The car did not have a lot of miles on it for a Honda.

Now, I am at 43,000 miles and the same lights came on again. I took it to my new dealer in a different state and he said it was my solenoid wire, again. I explained what had happened in the past and he said it was not my full transmission, just the solenoid wire. They replaced that and I had to pay a $100 deductible for the Honda Care Warranty.

I am concerned that in another 2,000 miles, my entire transmission will need to be replaced, much like what happened last time. I called Honda Care to ensure that I would not have to pay another $100 deductible for that, since it would obviously be something faulty with the car. They told me that every visit I make for a malfunctioning part would result in a $100 charge.

He told me I could call American Honda to complain about the way the car was made. I did and was assigned a case manager, Carolyn, who called me and told me there was nothing they could do about the deductible since that was Honda Care and not American Honda. She also informed me there was nothing they could do except document my issues and if I have to replace another solenoid wire or a transmission in the future while under warranty I would have to pay the deductible per Honda Care. And if I wasn't under warranty I would have to pay for the full amount unless American Honda decided to assist me with those costs, but that would not be guaranteed.

Come on, my car has 43,000 miles on it. I should not have had to replace the solenoid wire 3 times already, let alone be on my 2nd brand new transmission. Obviously there is something wrong with the car or the parts they continue to put in it. I have 3 more years on my warranty (or 40,000 miles) and I guarantee once that warranty is up I am getting rid of the car, if not before.

Why run the risk of having to pay out of pocket for something they won't admit too. I had a hard enough time with customer service this time around, telling me that there was nothing they can do, there was no one else they could refer me too, and they were the only people who dealt with Honda customer service, I can't imagine what it would be like if the costs exceeded the $100 I was complaining about the first time around. I've read the complaints about transmission problems in other years of the Accord and Carolyn was quick to point out it didn't have to do with the 2005 Accord. I don't know if they actually fixed the problem that got them caught in a class-action lawsuit in the first place.

I called the dealership and I was told that it was between me and Honda finance. The dealer said they, Honda Finance, do the inspections and not them. Honda of America said they can only take a complaint. Honda Finance is not part of them. Honda finance did say they would reduce the amount to $500.00. Now, I am stuck with a $500.00 charge the dealer said would not happen.

As the car progressed, I normally hear a whining sound from the steering wheel every time I make a turn. The service adviser said we just need to lubricate it so I said okay. After that, a series of problems came out. They changed the motor of my AC, they re-lubricated my windows again for the 2nd time, and they even said if this happens again, they would have to change the motors for the power windows, after which, every time I make a u-turn or a left turn, I would hear a knocking sound.

At first, they said this is the compliance bushing, they had it changed and as soon as I got out of the Honda dealer in Libis, the knocking came out right away. So now they say it might be the drive shaft. Now there is a problem with the actuators as well. Please take note that the car is only 2years old. The car is currently with Honda Pasig in Libis. I asked them to fix all the problems of the car considering it is still in warranty. My worry though, and this is also what I told Honda, is the car is considered a lemon! Not a question but a statement.

I asked one of the warranty officers from Honda and he said this is not normal. So I asked him again, for our peace of mind, why not just change the car and give me a new one since the warranty is about to expire and I am honestly very scared that the amount of money that I paid for all went to waste. I hope you guys can give me an advice as to what I should do just in case this goes sour. Thank you very much.

I paid around PhP 830,000 for this. I am disappointed and I want action on this.

Upon returning Mr. Todd's telephone message, Mr.Todd stated that Honda Warranty would pay half the cost of repair for me ATV. I told Mr. Todd that this is not acceptable in that I have not had the oil filter changed and that I feel that Honda should honor its warranty. On 07/30/10, I went to Honda Of Sumter and talked to Jimmy (service dept. manager) who gave me a copy of the repair order #60899 $923.15. On 08/18/10, I sent a certified letter to American Honda Motor Co. Inc. requesting that they fix my ATV. On 08/31/10, I had a telephone conversation with Mr.Todd #xxxx who stated that he received my letter and that Honda would not cover the cost of fixing my ATV and that he would not give me a written response. As of this date, 09/06/10, my ATV is not fixed and still at Honda Of Sumter. Your help in this matter would be greatly appreciated.

Thus far I have been very happy with my Honda and have loved it since we drove it out of the show room; despite the recall, the faulty switchboard that my dealer fixed to make sure that my indoor lights worked, and the less than satisfactory service from my dealer itself. In fact, I have successfully encouraged 3 of my friends to purchase Honda cars. I was happy until I started having issues with my car. Initially, I had a battery issue that I took up with the dealer and they insisted that the battery was fine. I then had it checked by the auto maintained mechanics at Walmart who insisted that my battery was no longer good. A week or two later, I took it back to Hall Honda and they then told me that my battery was out of warranty. How convenient? But nevertheless, I’ve chalked that up. Batteries die after all.

My change in heart towards Honda and thus the reason for this letter happened a couple of months ago. My third break light went out. I took it to the dealer and they suggested I purchase a 100 LED light and pay them $120 to fix it. I then failed my inspection for my car because I wasn’t able to have it fixed at the time. From the research that I’ve done, I feel as though the lifetime of this light was short lived and must have been malfunctioning. Secondly and most importantly, my passenger side engine mount is broken. How did that happen? I’m not sure. I live in a major city with streets. I realize that my car is not all terrain and thus can’t be driven as such. So I pretty much stick to the roads. I haven’t been in any accidents. Taking that into account and not to mention (again) that I have only had my car for three years, I cannot imagine that this is normal wear and tear. I honestly want nothing more but to remain a loyal customer to Honda and to be able to be an advocate for the brand, but I’m not sure that, if my situation isn’t taken into consideration and rectified, I can continue to support Honda. As I’ve said before, I’ve taken that battery as a loss, but I would like you all’s consideration for the LED light and for the engine mount.

When I called Honda to complain, they told me that there was nothing they could do. I told them that for $50, they have lost three Honda customers. I've always trusted Consumer's Digest to buy products, but it seems no matter how diligently you research big ticket items, there are bound to be problems. It's too bad Honda couldn't live up to its reputation. I'll never buy another Honda.

The issue is commensurate with distracted driving. The economic damage is one that cannot be realized at this time. All 2010 Honda CRV owners with navigation can realize this problem. This is a fraud issue as well, as I was aware of the audio system being able to have multiple music sources (single CD, multiple CD cartridge, SD card, iPod and flash drive) before I purchased the car as the Owner's Manual was available online.

It's been two weeks already and American Honda is not providing me with any help nor care. I bought the car brand new in 2006 and everything is stocked the way. I bought it with no altercations. I also bought extended warranty for my car and my car is still under that warranty. Since the event, American Honda has not contacted me about anything that they were willing to do and neither are they trying to help me with this problem. The whole center console, ac/heater control and radio, is burnt and melted. There was damage on the carpet from the melted console.

Recently on a trip to my mothers, which is 250 miles from our home, our check engine light came on. As we read through our owner’s manual, we found that it might be due to having not tightened the gas cap on our vehicle or that it might indicate something more serious and that we should have a Honda dealer’s service department look at it.

Because we have been Honda owners for the past 30 years and between the two of us have owned eight Hondas, we encouraged my mother to buy a new Honda Accord from Lawley Honda in Sierra Vista this past May 2010. So, we took our van to Lawley.

We left our Odyssey at Lawley Honda on Sunday, 8/8/10, and put our key in the drop box so a service technician could inspect our vehicle on Monday morning, 8/9/10. I called Lawley’s on Monday and spoke with Joe to ask about the vehicle and we’re told that the transmission was failing and that it would cost approximately $5,400.00 to repair. We were, needless to say, in shock, because we only had about 64,300 miles on the vehicle. Moreover, we have put very few miles on it over the past six years because our primary cars have been our Honda Accord, then Honda Civic, and then Honda Accord, which we purchased all new.

Upon further discussion with Joe on Monday, he suggested that we contact American Honda directly to ask if we might be assisted with the cost of the repair given that we had less than 65,000 miles on the vehicle, that we have been long-time Honda owners, and that there had actually been a recall of Honda Odyssey 1999-2001 transmissions after a class action suit had been filed for transmission defectiveness (Joe provided us with a copy of the recall notice, which we had never received). He said the dealership would not do anything, but American Honda might help with the cost of repair if they wanted to.

I called American Honda on Monday afternoon, 8/9/10, and spoke with Christine and gave her all the information. After she checked with her supervisor she informed me that after the lawsuit American Honda had extended the warranty to 93 months or 109,000 miles, up from the 3 years and 36,000 miles that came with the car. She admitted that we did have relatively low mileage on the van, however, because our vehicle was past the extended warranty years now, that there was nothing further American Honda would be willing to do for us. Sorry, too bad for us. I explained that we were in somewhat dire straits being 250 miles from home and having to return for work, but she reiterated that American Honda would do nothing else and that I should ask the dealership if they would be willing to work with me on the cost of the repair (which of course, had suggested we contact American Honda in the first place).

We simply could not believe that after 30 years American Honda could be so dismissive. So we called American Honda again on 8/10/10, and spoke with Marshon, and were told the same thing: Sorry, there’s nothing American Honda is willing to do at this time. We called the dealership where the van had been originally purchased and after explaining our situation, the service manager was really surprised Honda isn’t helping you out after being such loyal customers for so long. If only to keep our good will and continued customer loyalty.

We were very surprised by the lack of assistance that we received from American Honda when we called, and especially given our loyalty as long-term owners of many Honda vehicles over the past 30 years. We were also deeply troubled by the lack of support after reviewing discussion boards, numerous blogs, and various Internet sites about the transmission problems for Odyssey that include our vans year. We certainly believe that a Honda transmission should not fail at less than 65,000 miles.

We sent a letter and fax, finally, hoping that perhaps this was all a nightmare and that American Honda would somehow show us that they really cared about us as consumers. We asked for some kind of financial help in paying for repair of our transmission, telling them that we have been loyal customers and would like to remain long-term customers and continue encouraging others to buy Honda vehicles; and emphasizing that our transmission was, in fact, manufactured during the years that Odyssey transmissions were defective (per class action suit).

On 8/19/10, Todd Y. called me and said that he was from the escalation department and that he had received information from Ms. M., and also that he had received our letter asking for assistance. He also stated that his call to me was being taped for quality assurance and again that American Honda won’t do anything and was there anything else I wanted to say, and that at the end of our conversation our case would be concluded (closed).

I said again that I was disappointed and asked if he would at least send me a letter stating that American Honda received our letter and that they were, in fact, refusing to provide any financial assistance. He said No, we cannot write a letter to you. Although I was upset, I remained calm and polite, and told him that I wanted to very sure about what I was hearing from him that American Honda would do nothing to help us, even after being customers for 30 years, and that he would not even send me a letter of refusal. He said, in effect, that I had heard him and I had no further recourse.

We are immensely upset with American Honda and are having a hard time believing that American Honda does not stand behind its vehicles and its customers after all these years. We are even more upset at the dismissive way in which we have been communicated with. We don’t know where to turn and feel quite helpless in this situation. We are amazed that American Honda can get away with failing to stand behind its vehicles, and in shock that it will not support its customers in this particular situation (acknowledged transmission defectiveness and failure). We have thought about hiring an attorney, but that would be cost prohibitive, and I am unaware of any additional class action lawsuits regarding the transmission problem.

It seems as though American Honda has quite simply said to us, your loyalty means nothing to us, go buy a Ford.

The Honda service department also refused to inspect the shielding of the radiator on my vehicle to determine if it was intact prior to the rock strike. It's absurd that Honda would design a vehicle to be completely disabled by something so benign! I paid $654.42 for a new radiator + $236.84 for towing in an unairconditioned tow truck + $360.23 for a rental vehicle to finish the trip.

No expenses were honored under the existing warranty or Honda Cares program. Plus emotional strain from being stranded in the Mojave Desert with my two young children in July and a total loss of confidence in my vehicle to reliably get me to where I'm going. I've since cancelled any travel with my children that would take me out of cell range because I am afraid my Honda will strand me again and my kids may suffer harm in the extreme climate of our region in the summer. I'm effectively grounded by my 2 year old Honda with only 35k miles because I can't trust it.

Mat **, the Honda factory representative, said that Honda will not stand behind the replacement catalytic converter. It is a Honda part, installed at a Honda dealership within the 8/80 warranty period. Mat's rationale was that although the car is within the 8 yr. time period, it is 5,535 miles over the 80,000 limit. He refuses to acknowledge the unusually short life of the replacement part that was installed under the warranty. As a consumer, I am suspicious of a genuine Honda warranty replacement part that lasts for less than a year and only 18,348 miles. As a citizen, I am concerned that Honda won't honor any reasonable longevity for an environmentally sensitive part. I expect Honda to accept responsibility for their warranty parts and installation. Surely Honda will reverse Mat **'s blatant disregard to honor a request to provide an environmentally important part with a reasonable life span. The replacement will cost $1100 at the local Honda dealer.

I called Honda because I had purchased the extended warranty that lasts 7 years or 105,000 miles. I had not reached the mileage but 6 months past the years. I thought Honda would work with me because I have owned nothing but Honda Accords for the past 16 plus years. They offered absolutely no assistance and I couldn't believe they didn't back their equipment prior to 100,000 miles. I was shocked. Here I had bragged to all of my friends, co-workers, acquaintances etc. for 16 years that I would never own another type of vehicle myself because the Hondas have been so good and go on forever. What a fool I became!

I lodged a complaint locally as well as with the US Honda complaint center (in which I never even received a phone call back about). I told Honda I will not spend any more money with them. Believe me, I'm young enough. I'm sure I'll buy at least another 4 or 5 new vehicles in my upcoming lifetime (with the good Lord's blessing). Let's see. How much money do you think they just lost from a loyal customer of 16 years? A lot! Also, I will tell everyone I know now about the issue and that Honda doesn't stand behind their vehicle (even prior to 100,000 miles). The sad thing is that if they would have offered to even meet me half way on some of the cost, I would have purchased another Honda. Well, I have a new convertible now and it is not a Honda. It cost $4000 for a new transmission. Honda declines to assist consumer with any expense. Consumer takes their money elsewhere. It’s priceless.

I spoke with customer reps at American Honda in CA regarding my dilemma and also sent a certified letter to the same address explaining what had happened and that I felt Honda should pay a portion of my new motor or all of the expense since the incident was not my problem but that of a defective part. I heard every excuse in the book. Too many miles, not under warranty and not taken to a Honda dealer.

Honda always promotes their car ads as reliable, best foreign car on the road and holds depreciation. I have always taken care of my car and had it serviced regularly and have always bragged on how wonderful the car was for me. No more. I am telling all that Honda does not stand behind their product or give good customer service to a long-time customer. I did buy the car used with 70,000 miles but did so because I had heard such good reports from friends and family.

I immediately contacted Carl Hogan, which is the place I purchased my car, because I felt like since I didn't have an accident, my insurance company was at fault. They asked me to bring my car in to inspect it. When I arrived, a guy named Spencer told me that airbags wasn't covered under warranty. I stated that, I understand that if I had an accident, but if it's defective, I shouldn't be held responsible. They took about 30 minutes to look at my car and told me it looks as if something bounced off and damaged the sensor, to call my insurance company.

They also quoted me a price of $2500 for the total damages. I contacted my insurance company to file a claim and a few days later, an appraiser came out. He stated that since there were no physical damages, they were not at fault. I explained that I took my car in to where I purchased it and they told me that it looks as if the sensor is damaged. The appraiser told me that the car would have to be broken down to know if the sensor is damaged or defective. He said that he would get back in contact with my insurance company and go from there.

Well, a few days later, Brent from Safeway insurance called me and stated that they were not paying the claims and if my car has to be torn down to see if the sensor was damaged or defective, I would have to pay for the expenses. If it ends up being their fault, they would reimburse me. I even contacted American Honda and they informed me to file a report with MS Hwy Patrol Safety. I filed a report and haven't heard anything since. I would never purchase another Honda Accord and I encourage everyone else to do the same as this is a safety issue that seriously needs addressing. If anyone can please offer some legal advice, I would definitely appreciate it!

This is ridiculous. Honda should be embarrassed that a transmission would fail before 34,000 miles. The car was never abused, smooth driving, never driven over the speed limit. Nothing bad with that car, except the ** transmission that Honda put in. Where did they get the tranny from, Pakistan or China? Terrible service, put them in the bag with Toyota. This is my second Honda and will be the last unless they snap to.

It almost seems like a scam. Now, back to the van. The number of transmissions failing right at the 100K mark seems like a major problem. We feel cheated in the repair and in a Honda, "the reliable car company" that needs a transmission at 100K miles. We feel cheated out of $3,500 and after seeing the sheer number of transmission replacements, I think a lot of others were cheated also.

When I am no longer able to put it into gear, it will sit in my garage because I can't afford to fix yet another problem with this piece of garbage they call a car.

When I told him that this is not normal and that I felt this is a warranty issue, he said that this is the way the car was designed and that my opinion was wrong. He insisted that I pay for the repair and that Honda was not responsible for normal wear and tear on the vehicle. I then asked to speak with the manager and as soon as he heard the problem, he instantly informed me of the class action lawsuit and said that I still needed to pay for the repair because Honda has refused to deal with any of these cases until the lawsuit was settled.

He said they initially repaired this problem under warranty but had to stop after Honda told them to. He claimed that he was not able to cover the repair under warranty, but that I would "possibly" get a refund as part of the settlement. I have paid $60 for pads one year ago and paid $50 to have them installed. Then the service today costs $289.13 which included replacing the rear left rotor and brake pads and to service the slide pins. I am furious for the fact that this problem is being put on the back of the consumers and the service people are not being honest with their customers.

The service adviser was obviously avoiding the lawsuit issue and in fact, didn't mention anything about it anytime during our 20 minute conversation. He was deceitful to me and I feel that if I had not asked to speak with the manager, I would never have learned of the lawsuit for brake problems. To date, I am out $390.00 and had to miss a day of work.

I think the reason why Honda cannot supply my parts is because my CRV was made in Japan late 2006 early 2007, then production shifted to Ohio in 2007. The parts may have changed and Honda did not make enough cars in Japan to worry about supplying exact parts for Japanese made 2007 CRVs!

By this time, I signaled to move to the right through five lanes of traffic. Thank the lord for protecting us from terrible accident. After finally reaching the shoulder, I noticed a funny smell. I turned off the engine and sat for a few minutes and started it again. The engine started but would not go into gear. I had it towed to Colma Honda. I stated that the transmission was unresponsive. A diagnostic was ordered, wow! My transmission was unresponsive. The reservoir cap was not attached and the transmission fluid was overflowing, which was funny because I just had the dip stick looked at by my certified mechanic prior to our upcoming road trip. He stated that all the fluids were clean and in normal levels. I also found out that my transmission expired one month prior.

Since it was a holiday weekend, the car would sit at the Colma, CA Honda dealership until someone could reach American Honda on the following Tuesday. The following day I got a call back from the dealer that American Honda will not replace or even contribute to a new transmission. We purchased this car for its reliability. This is not supposed to happen with a Honda!! My car still sits at Honda in Colma, waiting for a formal response to my complaint. Once I get it in writing, I will decide then what to do.

Since the frame rusted out no one can repair and they don't want to be responsible if their repair fails and this time someone gets injured or killed. So now I'm sitting on a really nice SUV that's worthless. We are out a vehicle and my wife and I depended on both vehicles. We will need to rent a vehicle or something until I acquire another vehicle. Our other car is an 06 Honda odyssey, so we love our Hondas and if Honda doesn't do anything to help us, we will never buy another Honda. It's like the Toyota trucks that Toyota bought back. Toyota made it right to their customers.

I still have the original front brakes. The dealer said mechanics is functioning okay. It is the brake pads' material. This car runs with two front wheels. They would assume the front brakes will worn out faster. However, my car is in the opposite. I called Honda Consumer Affairs. No one was willing to help me or explain to me why my car's rear brake worn out too fast. Almost every year, we have to replace them. I felt that the Honda manufacture is not honest about their product's quality.

I brought my Honda in again on June 21, 2010 because the armrest is defective. It has many wrinkles in it and should be replaced. The service management said Honda can't cover under the factory warranty because the damage is caused by an outside influence. I inquired why and was not given an explanation. While I was there I also reminded the service manager of the brake pad issue and Honda service not being honest with me. Mr. ** the service manager, did nothing to correct the previous manager's comment regarding the reason for the brake pad problem.

I want the armrest to be replaced and I'll follow the instructions regarding the brake pad issue when I bring it for service next time. I would appreciate it if you would look into this matter. As far as I'm concerned Honda is losing its credibility and needs to be told so. Thanks for your time on these issues.

This issue is a safety hazard. I immediately made an appointment to have the visor replaced, but I had to drive without a functional one for a few days, experiencing a few moments where I was temporarily blinded by the sun while driving, also not safe. I paid approximately $85 to have the visor replaced and thought nothing of it until about 14 months later, the exact same thing happened. This is when I called Honda who, while admitting it's a known and continuing problem, refused to help in any capacity, saying my car was no longer under warranty. $85 x 3 visors = $255. I’m lucky not to have had an accident.

Gus never called back at that time I called him. He apparently authorized Bryant Honda to do the work. The motor was replaced. And a week after the window was fixed, it stopped working on Saturday, 5/15. Thus, I'm submitted another complaint as a manufacturer’s defect. Unfortunately, on 5/16 there was rain in Fayetteville, NC and I covered the vehicle with a tarp. The rain turned into a lightning storm and I had to go out in it to try to prevent inside weather damage. I continued to do what I did all day Saturday--turn car off and on and engage the switch. Finally, the window went half way up and stopped again. After a long terrifying time in the lightning, the window went up. I called Gus at Honda headquarters Monday morning and said I'd be looking for a lawyer because now I knew why they went into the panel--the vehicle has a manufacturer’s defect. And it reoccurs.

At this point Gus keeps saying take it in for the window, when it’s the panel that needs to be replaced. Bryant Honda, JR **, said he was ordering a panel and then denied saying it. American Honda Motor Co., Inc. should assign a representative competent at finding out how a new vehicle underwent work without a paper trail. And one who has authority to approve all needed repair and cost without questioning warranty which shouldn't be a factor. To repair vehicle to new condition and reimburse me for both weather damage to vehicle and the difficulty in getting this matter resolved to include covering vehicle in a lightning storm (which incidentally took several lives in the area and destroyed homes.) May 16. 6000.00.

My battery will not keep a charge and the car fails to start on a regular basis even though I drive it everyday. For some reason, this issue can only be resolved with regular new battery purchases and calls to have it jumped. My doors have been stuck both in the closed position and the open. I have two young children and this makes me feel really unsafe.

The paint has already begun to rust in places where there are very superficial dents; I've had the car painted in several locations for this reason. I have also had issues with the transmission even though it is an automatic transmission, it will not change gears properly and I have to drive down the street at 20 miles per hour until it very roughly switches gears. I'm surprised that I haven't had to get a new transmission yet. The faulty fuel pump that I was told was nationally backordered has gone bad. I was never made aware of any recall, if there is one? It was after two weeks when the part finally came in and only to find out that my engine had practically ceased with junk making the car totally useless. Unless my mechanic, whom I trust, can clean all the junk out, I have a car that isn't even paid for that no longer works!

I bought a new Honda in the hopes that I could drive it for eight years or more. In the past, this was standard for a Honda, clearly they are cutting corners in recent years and the reliability and quality has greatly suffered. I will never buy a Honda again because I can't afford to pay for all the shortcomings.

I have taken the photo of defects from my mobile and attaching the same herewith. I have already shared this photo with Ganpati Honda. Beside from above problem, there is also chance of theft very easily anywhere as the lock assembly was lying in loose condition and might be removed very easily by someone. I request your organization to take the action on this issue. I want a new bike as there could be possibility of other defects as I lost faith on this bike or compensation to be paid similar to chances of occurrence of any loss (accident or theft). Hoping Honda two-wheelers will live up to the expectation of customer satisfaction. Also, I request this issue to be taken up seriously as this might occur in other customer's bike also.

I got to the shop and William was in the front desk, I told him I had got a quote over the phone of $216 for a new starter. He said "let me verify that" while I was there I also asked "I also got a quote for a rebuild, do you guys also rebuild?" he replied " we can send it out to get rebuild but I wouldn't recommend it! " I told him, no I want the new one. We went home and a few hours later got a call from them stating that my car also needed other work done that would total about $450. We told him we had no more money and he insisted that we can pay half, then the other half in a week, we said "No" just change my starter. He told us that we would have to leave our car overnight, so they an start in up in the morning to make sure it was the starter. By now we're very suspicious, but we agreed.

Picked up my car then next day, was told the starter was replaced. Two days later, it was still giving me problems and 3 weeks later the starter goes out completely! I had to get AAA so they can tow my car to an auto shop near by. The mechanic there told me that my starter was bad, I told him it had just been replaced 3 weeks ago and he told me there was no way it was replaced. He took that starter out, replace it and gave it to me to take to Purrfect auto to prove that they had never replaced my starter.

Went to Purrfect auto and told them that they had never changed my starter and now it had went out on me. William told me they had rebuild it. I told him nothing had been done to it because it went out and another mechanic confirmed that it was never worked on and all he can do is lie. I told him that I never asked for a rebuild starter to begin and he said a brand new starter would have cost me a lot more. I told him I had went somewhere else to replace it and that I wanted a refund and he refused. I asked for the owners # and was told that he was out of state and would not answer. He told us that we needed to leave his shop or he would call the police. When I told him that I would take time to court because he was ripping people off, he replied "that's fine! " I paid them $216, 3 weeks later I had to pay AAA to tow me, also pay an additional $300 to another mechanic to put in a new starter.

I tried to contact Honda several times but they will not return my call. It is a shame that you spend this kind of money on a car and it does not even last for 4 years. I have had two Honda vehicles in the past for a total of 20 years and there hasn't been one day of trouble. Now, this has left me without a vehicle for weeks. Honda should at least offer some assistance on fixing these problems. According to the local Honda dealer, I am not the only one having these problems.

In 2007, we had to replace the compressor. I was upset but thought that this would last the life of the car. I was wrong. Now in 2010, we are having issues again. We have already replaced the several parts and still it does not work right. I would have thought that a company with the reputation that Honda has would have tried to resolve the issues with the A/C.

The next car that we purchase won't be a Honda. We spent $1,800 in 2007 to replace the A/C unit in the CRV. Now in 2010, we have spent $300 with more to come.

I filed Arkansas lemon law case. Case denied. Vehicle continues to have the torque converter judder. Honda representative at arbitration requested another attempt to minimize judder (not repair).

Honda is only willing to pay 25% of the repair but I no longer trust Honda. They built an inferior product, what makes me think they have good mechanics and a reliable, long-lasting replacement transmission? Well, when the transmission really went haywire, I was on the windy, mountain road (Ortega Highway) and I braked going around a curve and the car jerked real bad and when I accelerated it wouldn't go.

I tried again and then it went forward but it revved really high for the entire trip and the car would not perform in reverse. It was very scary going up that road with the car jerking and lurching and not sure what the heck was going on.

Well, we have been back and forth with American Honda trying to prove that they are to blame with faulty wiring or some electrical malfunction. We have had a fine inspector inspect the car like they requested and they determined it was an electrical malfunction but they could not describe the exact wiring that was involved because of the extent of the damage. Jeff at American Honda is very much on the rude side saying that we have to hire another inspector (spend money out of our own pocket) to determine the exact components of the problem, when he knows very well, it cannot be done because of the damage (the car is a total loss and the engine burnt to the ground).

This car is a lease. We are not asking for a new car. Is all we want is to have the same payments as before. Our credit is not what it used to be (we have been hit hard by the economy) we would not qualify for the original payment anymore nor do we have a down payment. Thank you for your attention to this matter. We just want what is fair to us.

I was told that if I had paid out of pocket, then the catalytic converter and transmission would have a warranty. But since it was paid for under warranty, there is no warranty on the new parts after my warranty coverage expired. The transmission has only been in my car for under a year, and the catalytic converter for under 2 years. The problem is with the manufacturing of the car. There are hundreds of other people with the same problems and Honda wants to take no blame.

People getting perturbed when I am behind them or coming toward them. It's like I'm flashing my lights at them. Taillights also do this. Dealer service says its a normal characteristic of the car. I've own a dozen cars, never seen anything like it. Despise driving it at night.

I complained about it, starting at 20,000 miles and continued complaining about it to the dealership past my warranty running out. Each of the five times I complained, I was turned away because the noise was not able to be duplicated. After my warranty expired, I took my van in for an oil change and once again complained about the issue. This time, interestingly enough, they were able to diagnose the issue as my power steering pump needing to be replaced because my fluid was contaminated. Because I had previously complained about this issue, I told them I did not feel responsible for the issue and wanted it to be paid for under warranty.

The dealership was unwilling to help and told me to contact Honda. I was assigned a case manager through Honda and after several phone calls and repeated attempts to receive 100% assistance, they paid for the entire repair minus $130. I did not appreciate having to pay the money but did and had the pump repaired October 28, 2009. I have had no issues since until March 15th, 2010.

Less than five months with a new pump and I was driving home from work, about a 30 minute drive and the noise came back. I immediately contacted the dealership who told me to bring it in. I continued to hear the noise on the 17th and also the 19th of March. I took the van into Boyland Honda on March 23rd at 4:30 in the afternoon and they looked at it free of charge. What they told me astounded me. My power steering rack was now leaking and defective and needed to be replaced. This was at a cost of $1565 plus taxes and applicable fees.

I immediately contacted Honda. Again, I was assigned a case manager, Gus, who I explained the entire situation and the diagnosis too. He told me he understood my frustration and would contact the dealership to see what could be done and that I would hear back from him by the 31st of March. Today, March 25th, I received a call from Gus telling me that Honda is unwilling to pay for the repairs because my vehicle is outside of the warranty period. I told him I did not understand and wanted to escalate this issue. I talked to his supervisor, Whitney P, and she provided absolutely no assistance, only attitude. She told me the vehicle was my responsibility and that I had to pay for maintenance issues, even though I have complained about this from 20,000 miles on. I asked for her supervisor's name, which is Anna, and could get no further information from Whitney. In fact, she couldn't guarantee a phone call back from Anna because, "She has other responsibilities within the department."

I have discussed this issue with two other mechanics who have both told me that the contamination that was seen back in October was not my power steering pump failing, it was actually failure of my power steering rack. They both have told me that the dealership put the new pump in and when they flushed the fluid, it masked the real issue for about 4 to 5 months until my rack started to leak. I am now driving a vehicle with a faulty power steering rack, causing undue wear and tear on my power steering pump. At any time, the power steering rack could fail causing my steering to be hard and potentially cause my tie rods to break. This will leave me stranded, potentially in the middle of nowhere since I live out in the country. Additionally, I am being asked to pay $1500 for a repair that could have been diagnosed back at 20,000 miles, well within the warranty time frame.

When I called Julie **** who is supposedly the case manager, her attitude was like, "Oh, well, that is just too bad!” I couldn't believe it! I was so disgusted that I immediately made a complaint out to BBB and I will continue to let as many people as I can so a problem like that doesn’t happen to those Toyota customers. I think Honda is also waiting for devastation before attempting to rectify any situations! It is unbelievable!

I could have been in an accident with my kids and the airbag would not have deployed on my new van which is still under warranty because of the extensive damaged done by the previous Honda dealer and the only reason how this new dealer found out was because I went to show why this airbag light kept coming on and off. The damage/cover-ups by the previous dealer makes me not want to ever buy Honda again and I would never recommended anyone to do so, also!

Regarding the warranty extension on the transmission, in general, you mentioned that had there been no warranty extension. You would not have offered any assistance at all. What you fail to mention and realize is that Honda offered the warranty extension because they admitted that their transmission design and manufacture were faulty. Thousands of owners were having premature problems (as proved by the class action lawsuit) especially in the Odyssey primarily because the transmission wasn't durable enough to handle normal stress on such a large vehicle (at the time the largest consumer vehicle Honda made). They certainly don't extend warranties out of the goodness of their heart. The warranty was extended basically due to their poor engineering. In addition, the problem with the transmissions continued well after the 2001 model as well.

On the fact that I didn't use the dealer for all of my service, I want to mention that I like to use word of mouth and customer referrals to help me determine where to have things like car service done. I simply haven't had anyone ever tell me to use the dealer for service. In fact, I have had people tell me to stay away from dealer repairs because their service advisors are very impersonal, the repair costs are astronomical and the quality of work is just marginal. I myself have found this to be the case with dealer service repairs. The next time you are at Carson Honda, take a drive down to 420 Anaheim St in Wilmington. The mechanic there is simply the best Honda/Acura mechanic I have ever used. He has fixed things that the dealer couldn't or wouldn't fix and his prices are more than competitive. He does the best brake job as well. He's done some minor repairs for free. I have referred this guy to at least 5 of my friends and coworkers who swear by him too. He is a former employee, a Honda certified mechanic.

When I called my Honda dealer, they told me it was impossible for that to happen. They told me I must have hit something on the road. I suggested maybe the airbag did not deploy, because it was defective, not to mention the deployment device is defective! Now, I need to take the car in for repairs, and pay a tremendous amount of money for what I believe is a defect in the car.

It is now March 2010, and I am now experiencing transmission problems with the replacement. It hasn't failed on me completely (yet) but I am having issues while the car is in reverse. I was told by DCH Honda in Temecula this past weekend that the cost for replacement parts and labor will be between $1,000 to $3,000. When DCH tried to pull up my vehicle history in their electronic records database, they could find no historical record of my original transmission replacement. Hmm...

Fortunately for me, I save everything and have all the paperwork documenting the original repair. DCH has offered to "try" to get assistance from Honda to cover the cost of the parts but they offer no guarantee. The labor, which alone will be close to $1,000, I am told will definitely be all on me.

Really? Because it sure seems this problem is widespread and perhaps Honda should have long ago issued a recall on their transmissions.

By 14000, I knew something was severely wrong like a wheel bearing but it was the tires in the rear. I had 4 new 40000 mile rated touring tires, had the alignment checked. Nothing at Pep Boys was seen wrong but the service manager said the car has to much camber but it can not be adjusted. He said call Honda which I did. They wanted an alignment check which showed I did not hit anything. Needless to say, the car is at the Honda dealership, been there for 2 weeks and they have no way to fix my camber without aftermarket camber kits. I called Department of transportation, Better Business Bureau and the Attorney General. They, at Honda, need to find a fix to this issue before innocent people that don't always check tires could have blowout and possibly die.

This has occurred with our two Honda CRVs and only in the summer time in the exact same as described above. The dealers never found any problem and even writing to Honda HQ resulted in a phone call advising there's no other reports like this. Yet, when we rented a Honda Odyssey in Florida, the very same event occurred. Any other Honda owners with this problem?

I paid to repair the car at an Acura dealership. Acura made an $1,800 contribution (they said) to the repair, refused to do more, stonewalled me on speaking to a supervisor other than Brigette. She admitted no fault and at one point asked me to fax all records of maintenance on the car (fax no email) though I suspect this may have been a ploy to negate any contribution to the repairs. I refused to do this. Really arrogant customer service.

This car now at approximately 120K miles is experiencing the same issues as prior to the first transmission replacement. I have requested diagnostics and was told that it needed replacement from the local Honda Dealership and was refereed to Honda Corporate for review. Replacement has been denied by Simon. I requested a further review by somebody else in authority above him, and will not be contacted by anybody other than Simon, who now will not return my calls.

In 2007, a warranty extension was indicated for this class action suit. Although I was the registered owner of this same auto with a transmission already replaced once by Honda, I did not receive the notification of the warranty extension nor did I receive any word of potentially needing corrective action. As is stated in the warranty extension which supersedes 02-062 dated October 1,2004, there have been a significantly higher than normal number of defects in material or workmanship in these transmissions that could cause premature wear or failure. It seems realistic to expect that a replacement Honda transmission will last at least as long as an original Honda transmission purchased with the original warranty.

Since when is a consumer to expect to purchase a Honda and simply think of it as disposable? I have cared for his Honda as I have all previous vehicles, regular oil changes, etc. The car is rust free, and in great shape, interior and exterior. I would like to know what action can be taken to require Honda to replace this second bad transmission!

With only 123k miles on this auto, and the care I have given it, I should be able to enjoy this car for another 75-100k miles. Please let me know what else you need to pursue this process, and I do appreciate your time. It seems that Honda has become a big corporate bully with little Simons at the front line. There must be others out there experiencing this same issue. I also own a 2007 Honda Civic and am very skeptical of Honda corporation and Client satisfaction at this point. Please advise. Thank you again for your time.

I corresponded with Honda Japan, and included picture documentation and a report of the adjuster which confirmed that the side bag did not open. They referred me to Honda Israel, where the car was bought new in December 2004 (2005 model) and serviced only through the Honda approved maintenance. The local dealer claimed, in a meeting with the engineer in charge of mechanical issues, "If the airbag did not open, there was no need for it to open".

They denied any possibility of mechanical failure, and denied any responsibility, maintaining that Honda has 0% mechanical failure. The car was a total loss. My wife was almost a total loss, suffering broken thigh and upper arm, broken right knee which required 3 months' hospital stay, rehabilitation until this time, and 30% general loss of function. I am curious if anything could be done with Honda which would get them to compensate on this matter.

The main problem now is the brake sounding is not overcome! Too much money, I have spend to rectify the problem! The car is still 40000 km, when it reached 15,000 km, the rear brake pads were replaced. (But there’s still sound!) When it reached 35000 km, all the brake system was cleaned, but it’s still noisy! When it reached 40000 km, they replaced, again, the rear brake, but it’s still noisy. I want somebody to solve my problem. What happened to Honda! Why is it like that? Korean cars are cheaper and more comfy than HONDA. I don’t like my car and I want to change it!

I bought a Honda Civic in month of Jan 2009 from Ring Road Honda Gurgaon, India. I noticed that there is a humming sound coming from the tires. Initially, Ring Road Honda Team confirmed that the issue with tires and said that it was a manufacturing defect in the tires. . They made me approach Michelin the tire manufacturer who also agreed that there is a humming sound and as per him, it was due to none rotation of tires by Ring Road Honda. There are backups with me to prove my point. After a lot of visits, both Michelin and Ring Road Honda changed their diagnosis and stated that there is no Humming sound!

I raised my complaints many times with their 1800 number but no solution. I also spoke and met the service head at Ring Road Honda Gurgaon and even he did not keep his promise to fix the issue. I continue to face the issue and hope for proper diagnosis has been done. Also, I hope there is no defect with the shocks of the car.

Hopefully, Honda will now wake up and call me and fix the issue otherwise, I will take this issue to Consumer Court. What I feel bad is complete apathy from Honda to even look into the issue, leave alone addressing it. There is no escalation matrix and no agreed or stated TATs. So much for a company which has devoted more than 4 pages on customer satisfaction in their CSR reports. Sad! I am posting my complaint now on International Sites and hope it will come to attention of their Global Team.

11) My attempt to resolve this matter by contacting American Honda was an absolute joke. The resolution I was seeking from Honda was that, because I have taken it to the dealership more than 5 times (5 documented, other times I took it in they would not look at my car unless I agreed to pay another diagnostic fee, for the car they could not fix in the first place), that Honda cover the diagnostic fee and try to fix my car. Simple as that. I was told they would not do this and to contact the dealership, which I clearly have done many times. When I asked just how many times they expected me to keep paying their diagnostic fees, I was rudely interrupted and my question was not answered. The impression I got from American Honda was basically this:

"Yes, Honda Consumer(s), please spend $31,000+ on one of our cars. We know you will spend twice what other "similar" cars cost, because you are under the impression that a Honda will last for several years. But just to be on the safe side, go ahead and get our extended warranty, too. Oh, and when your car only runs for about 24 mos, and the extended warranty does nothing for you because we cannot find a problem and our only solution is to keep charging you fees to do nothing, don't bother to contact us, because quite frankly, we could not care less about you or your concerns, and we will do absolutely nothing to help you; we will not even allow you to bring your vehicle back for the same problem that was not resolved by us the first 5+ times you brought it to us, unless you want to keep paying our fee for us to continue to tell you we can't find any problem. We know that your life is impacted almost daily by this, but we don't care. We are laughing all the way to the bank. Oh, and as an extra thank you, Honda Consumer: Please enjoy your two-ton paper weight."

Impact of the problem:

4) I have lost income due to the car not starting, as well as time.5) This situation has created much aggravation for me. Imagine having to get up two hours early to walk several minutes to where your car is parked, to see if it starts. Since it usually doesn't, I then spend a good part of the morning (or whatever time of day this happens to occur at) getting a jump start.

Bottom line: if you are thinking about buying a Honda, please understand that you may take out a five or six year loan for a car that will only run for two. You will still be responsible for paying off the balance, even if your car only runs for about 24 months or so. If the first failure occurs after 32K miles, as mine did (although I was still within the 3 year warranty period, I had exceeded the mileage limitation), you will have no recourse. Even if you have an extended warranty, as I do, it will do you absolutely no good if Honda is "unable" to find a problem with your car, and you are unable to continue paying diagnostic fees for nothing, or simply see no point in continuing to do so. As for Honda's ascertain that I "don't drive enough", consider this: If this it is really true that a Honda will not run if it is not driven for two days straight, you will want to reconsider buying a Honda if you are, or ever plan to be:

7) A person who does not drive every day of the week!

American Honda, in light of what is currently all over the news about the auto industry, and considering our current economy, this is a really bad time to treat a customer this way. You should be ashamed of yourselves!

To everyone else, you have been informed. Now it is up to you to decide what risk you want to take with this company, and with your hard-earned money!

While flipping, my seatbelt released me and, not to mention, the airbag never deployed. I was slung out of my car about 40 to 50 ft from where it landed face first in the highway. I was LifeFlighted to our hospital. The injuries I received from my accident were a hip fracture on my left hip, a fracture on the front and back side of my right hip and pelvic fracture to my right. Now for the top, my left arm was 3/4 of the way almost amputated where while spending over a month in the hospital, I went through 6 surgeries. I was not able to have a cast on my arm from where it was also broke on the upper part. I had to have the outside bar placed to keep my arm together. I received plastic surgery on my under arm to cover the whole of no skin where the seat-belt had ripped and burned my skin. I now have radial nerve damage to my left arm and limp wrist.

I now deal with this problem every day. I was put on disability from all of my injuries. Not to mention, I only had insurance on my car, not myself, I wasn’t able to afford the physical therapy or the wheelchair I was told I needed. I filed bankruptcy the following year at the age of 25 due to over 100k in medical bills and past due bills I received from not being able to work. I’m sure my time has run out on my complaint, but then being a new car I was told I had no case. The accident and my injuries were my fault, so deal. I know everyone has a story or complaint. I just wish this problem with seat-belts and airbags could have been better known it could’ve saved me the trouble of ever buying a Honda.

I couldn't tolerate anymore, due to the problem getting worse. At last, I reported the matter to the top management. They sent an expert from HQ to test my car. Then he confirmed that there was a problem on the power steering system, and he made a report to HQ. Lastly the parts were sent to the dealer after 1 month and got fixed up. The problem was solved at last, without telling me the actual reason. Why? Were they trying to hide something? From that day onward, I totally lost confidence on the maintenance group from my area. They were hopeless and could not be trusted at all. I really do not understand why Honda company allowed such a lousy team in my area.

I will not have a second thought to buy a 2nd unit Honda car in my life again. Honda has really spoiled their reputation, if they continue to have such a low quality maintenance staff. To me, safety is my priority. I trusted the brand, but the back up failed me. I thought it came to an end, but another "nightmare" came again. Noise starting emitted from the wheels. I immediately lodged complaint to the dealer in January 2010. The same foreman was test-driving the car, and on spot he told me that the sound was from the tires.

Anyway, I just changed the tires in November 2009 (2 months ago). Therefore, I drove the car to the tire shop and complained about the matter. I was impressed by them was they immediately looked into the matter and tested the tires. The report was wheel bearing problem. I was shocked that how could the technician of Honda jumped into the conclusion, by hearing the sound only. I was so sad about it and I called the top management regarding the matter, and I insisted the car to be examined again by them. They got no choice but to arrange the date on 11.2.2010.

On early February 2010, my car could not start the engine due the battery failed. Actually the battery was fixed 11 months ago, and the battery was inspected in January 2010 during the general service. According to the job sheet, the technician reported the battery was in good condition, and water was sufficient. But, how could the battery water could be dried up within 6 days? What I could think of was either the technician told a lie, or my car has a new problem! The reputation of Honda really goes down to the drain. What can I do? Sell the car? Pass to another victim?

My father died and left a widow and 2 children. He was a business owner and the impact of his death to us, his family, friends, employees was a huge loss of unimaginable proportion. The motorbike is a wreck. The economic consequence is significant. This left us, his children, having to deal with having to run his business. My brother, a highly accomplished civil engineer had to abandon his profession in Maryland, to support my widowed mother and run my father's business holdings. This is an extremely difficult time for our family, psychologically, emotionally and financially.

1) All services / maintenance of this vehicle are done by Diamond Bar Honda, now Diamond Honda at City of Industry since I bought this vehicle. Therefore, you can get all service details.

A little over one year after I got this Odyssey, the yellow engine light started to come on. I took it to Diamond Bar Honda, they just reset the light without doing any checking. They told me this is Honda-imposed standard procedure. A couple of months later, the engine light came on again so I took it back to the dealer. They found that the catalytic converter sensor was no good but Honda Care would not authorize to replace the defective part. Again, they just reset the computer and sent me away.

Another few months went by, the engine light came on again. This time, Honda Care authorized the part replacement. The issue: Honda is trying to save money at my and other owner's expense. I had to put up with this engine "light on" annoyance for three times! This engine light went on and off many times, wasting all my time back and forth to the dealer.

2) I thought things were okay not until the Engine light came on again, this time with big amber message stating "Inspect VSA" also. I stopped and restarted the engine, the light went off. On the second day, while I was driving at I-60, suddenly with no warning, both Engine and Inspect VSA came on again. And the car started to slow down considerably on the freeway.

The vehicle slowed down to less than 20 mph and did not respond to the gas pedal. I had to immediately pull my car to right side shoulder, almost rear ended by a semi-truck. This is absolutely downright dangerous and unsafe. I could have been seriously injured by this from driving at 65 mph and slowed too. Honda will not reimburse their engine computer malfunction. This is false advertisement of selling the expensive Honda extended warranty.

I was scared to death because my turn home was coming up and I remembered thinking, "Is the only way to stop this car to crash " I forced my foot on the brakes as hard as I could and the speed extremely slowly started to go down but not by much. I could feel something still trying to accelerate pushing the brake forward, so I quickly turned right onto the intersecting street at about 35 mph, swerved the car to the right, off the road and immediately turned off the ignition, without even putting the car in park. With the engine off, I put the car in park. I was scared to death and took a long time to catch my breath and think about what just happened. I wasn't far from my house, so I thought maybe this unintended acceleration was over.

I attempted to start the engine while staying completely in park and with my emergency brakes on just to see what happens. Right when the engine started, the car sounded like I was getting ready to start a race, as if my foot was on the gas pedal, which is what manual cars can do in the neutral position. Thank Heavens, my car was still in park or else I would have gone straight into a pond. What a disaster that would have been with the property damage, etc. I immediately turned off the engine and called my brother. He told me to try and start it again so he could hear the acceleration noise and sure enough it was still there. I waited for him to show up and of course, the moment he got there and we tried starting it again, it disappeared. I was terrified, I didn't want to get back in the car while it was in motion at all. I just kept replaying the image of my speedometer accelerating past 60 mph as I was trying to stop the car over and over again.

Until this day, I still see that image; especially, when I'm approaching that elementary school. Sadly, I still have the 2001 Honda Civic EX because I had barely bought it in 2007 and had finally started driving it in 2008. It's my only means of transportation because I'm a college student. I am still horrified today that I always glance at my speedometer, especially when my foot is off the gas. As a consumer, I wonder what can be done. What caused this to happened? Will it happen again? What if there are children in or near the car the next time it happens?" I have many more questions and concerns, just like those who have experienced this in any car.

I called my Honda dealership, and they said that was not a safety issue. I could not believe it. I went online and saw many complaints about Honda transmissions failing. I then saw that there was a lawsuit for transmission failures on Honda Accords and Odysseys, but not for Civics. This is so wrong. I had it fixed, but I will never buy another Honda.

After speaking to him, I then took the time to write Honda a letter concerning this problem. I told them how much we love our Hondas, that this is my second Honda I have personally owned, that I come from a family who drives Hondas and planned to give this Honda to my daughter in 3 years and then personally purchase a new Honda. However, I would not feel comfortable purchasing a new Honda if this was going to be the outcome of the paint job on Hondas. I figured such a reputable company would not want cars looking this bad driving around as advertisement for their company.

Five days later I received a call from a rude customer service rep and was told because there is no recall, they can not help me! In my letter I said I can not stand behind a company that will not stand behind their product and their customers. She said that is my opinion. I told her to google “Honda Accord paint problems” and you will see that it is not just my opinion but the opinion of almost every Honda Accord owner in or around that year of Accord. Needless to say, I will not be purchasing another Honda made vehicle. I know there is not a recall on them but maybe there should be!

All local dealers have closed because of poor quality products. So I must trailer this big back and forth to have it looked at. This unit does not run! I can't get hurt on it because it does not go anywhere.

The first heater core replacement was $1500, and I had to rent a car for a week while they replaced it. Second heater core fix was estimated at $400, and its possible replacement is likely to be over $1000. The new dealership is not at fault. The actual part and Honda Motors is the issue.

I called Penske Honda in Ontario, CA where I purchased this Accord as well as my 2 prior Accords and advised them of the problem. They curtly told me that it's normal for a Honda (Accord) transmission to fail at this mileage. I told them they were out of their minds. Over the next 2 days, I negotiated a solution with them and had them install a "re-manufactured" transmission at no cost but I shelled out $700 for the labor. Within 12 days of driving on their replacement transmission, it failed miserably and again took a dump. I called Penske and advised them of the problem and they agreed to pay for the car to be towed to their dealership and install a new transmission free of charge.

For the record, I have had every Honda I've ever owned meticulously maintained by Honda/Acura Certified Technicians and have replaced the transmission fluid every 15,000 miles or less with Honda genuine fluids and filters throughout the life of the car(s). I now have 217,000 miles on my Accord and just yesterday, Dec. 28th, 2009, it too has taken its last breath. It is as if there's a clock inside the transmission, and the timer rings at or very near the 100,000-mile mark, at which time it gives up the ghost. And in all three of my cases, there was no warning!

It goes without saying that my trust in Honda is completely lost. I have found a company in NJ called Transmission Specialties who offer rebuilt transmissions for my car and include a 12-month, unlimited mile warranty for $1320. I spoke with "Ty" who was more friendly, informative and professional than any Honda technicians I've known over the past 12 years of owning Hondas.

It is sad that Honda's integrity has deteriorated as much as it has and that not only do they fail to rectify a well known problem, but also they fail to service the customer in the name of an expired warranty and/or a demand for "authentic" service records. Shame on you Honda!

So, today, I become a Ford owner. The new Fusion has all I need and I was able to negotiate a 100,000-mile warranty, bumper to bumper, and still stay within my budget. I will never buy another Honda due to how I have been treated. If just one person reads this and avoids the problems I have had, this comment served its purpose.