Consumer Complaints and Reviews
I recalled from what I saw on my laptop screen. Stunned. Saddened. Disappointed. All the emotions a person cycles through when they are betrayed by someone they trust. I wanted to deny the validity of what I was reading and not be burdened with the truth. Yet there it was, detailed in endless harsh reviews. The signs were visible, like the Clear Coat chipping off the Honda's roof. I pointed this suspected problem out to someone who would be able to confirm or deny. However, my concerns were dismissed and the onus put squarely back on me. "It's because you didn't clean off the bird ** in time", he said.
Eventually, the entire roof had shed its protective coating. I knew it would have taken a freaking Pterodactyl sized creature to ** off that much Clear Coat, but I didn't follow up. It couldn't have possibly been a known defect, right? They would have told me if there was a factory recall instead of my just being a victim a fecal assault?
But then last night happened. I answered the phone to my daughter's panicked voice. Daughter: "I need help! I'm trying to turn left on Red Bank and the steering wheel won't turn! HELP!!!" Me: "Call the police, I'm on my way." Daughter: "HELP!" The phone disconnected. I grabbed my keys. The police car flashing lights guided me to exactly where on Red Bank the cars steering went out. Thankfully, she made it into the turn lane and was not stranded mid-turn, vulnerable to oncoming traffic. Thankfully, she was standing safely on the side of the road and not being extracted by the jaws of life or on the road covered with a sheet. We were both a bit shaken, thankful that such a freak happening ended without injury.
But here's the thing: Freak happening my ass. As it happens, the steering lock was caused by a cracked engine block - a known defect. There was a recall in 2010. And the Clear Coat thing? Also, a recall. We were notified of neither even though we purchased the car as a Certified Used Car from a dealer and had returned multiple times to the same dealer for service. Honda, you broke my heart. This was our third Honda purchase, which says a lot since we keep our cars for a long, long time. I trusted you. But you produced a sub-standard product and knowingly didn't do the right thing. Then, you endangered my child, which produces the deepest sense of disgust. Never again.
Engine block cracked due to faulty Honda part. My car (2007 Honda Civic EX coupe) broke down last night due to what I have now found out being a cracked block. Honda apparently sent out a notification of extended warranty to consumers back in 2010 & again in 2014. I NEVER received notification either time. I contacted the dealership & American Honda only to be told that the extended warranty coverage for my car ended on 9/6/16. They will not honor the warranty now.
I only drive to and from work. My '07 has only 95,556 miles on it. It has not been driven enough to cause the block to crack due to normal wear and tear. This is not my fault. Honda is obviously aware of the "FAULTY" part they put on my car, hence the extended warranty they have issued to consumers. I should not have to replace my engine due to their negligence in not notifying me. I would have taken my car in as soon as notified if I would have received something about the issue.
I take great care of my car. I have owned 3 Hondas and am appalled at how they are not helping me. This issue should really have been a national recall & not a simple extended warranty that most people didn't get notified of. I have seen numerous forums of the same thing I am going through happening to others. I took pride in my Hondas & now feel very let down & cheated by AMERICAN HONDA.
I also went through the same issue with the paint job peeling off. Never got notification of that either. A friend told me about it after seeing how bad my car was peeling. I contacted Honda only to be told the same thing, my extended warranty period had ended 4 months prior to my calling. I ended up paying on my own to have my car painted. I really hope an ATTORNEY sees this & can help us consumers out that are dealing with faulty Honda issues. Had I known the faulty visor, faulty paint & faulty cracked engine block was going to happen due to Honda's negligence, I would have NEVER BOUGHT THIS CAR.
Me and my 19 yr went to purchase her a 2017 Honda Civic right before Thanksgiving. After only a few days of having the car the radio would freeze up, so she took it to the svc dept and was told that they had to reset it 2 times in the first month. The carpet starting coming up in the back on the floor and they said they fixed it. Today I noticed the carpet coming from underneath the seat toward the floor and we took the car to Honda. They asked for the mileage on the dash and we were told they would order new carpet for it.
Then few minutes of leaving the dealership all the lights and everything that lights up on the dashboard went completely out. We could not see anything. It was blank so called before we went back to Honda and they told us that they had never seen that happen before and they would contact a tech to see what they would say but they reset something and should be fine. Let me remind you this is a 2017 that only had 7 miles when purchased. We have spent more time taking this car to the dealership with numerous computer issues and also the carpet. I spoke to the finance manager who said "just keep all this documented and this should not be happening". I would not refer nor will I recommend anyone to them or Honda ever!!!
I’m a single parent. Bought my daughter a 2006 Honda civic so she would have a reliable auto to get back and forth to college. 2 months after having the low mileage car, the block cracked. We contacted Honda when we found the issue and seen where the warranty was extended for 10 years. Well guess what? She missed it by 1 month. OF COURSE SHE DID. They knew exactly when these would go bad. Well they refused to fix it and here we are. Out a lot of money on a piece of Junk. We had to do a temporary fix with the crap you put in the radiator. This is so unfair to any consumer. They knew these were bad and yet they refuse to fix them. What steps do we need to do now?
For the vehicle year, it would not allow me to select 2016, so I selected 2015, even though my car's model year is 2016. I recently leased a '16 Honda Civic LX sedan, and I read at least a couple of reviews of it on Motor Trend, Car and Driver, etc., and these automotive magazines describe it has having a "sporty" steering feel. Unfortunately, that has not at all been my experience with this car. Right from the get-go, the steering felt extremely loose, vague, numb, etc. Especially when I drive on the highway, it is very difficult to keep it going straight, as if I hold the steering wheel in the center, the car will slowly drift leftward, and I keep on having to correct it toward the right to keep it going straight.
In other words, there is absolutely no on-center feel, so the car essentially drives like an old, beat up clunker. There is also a loud knocking noise coming from the front right wheel whenever I hit a bigger bump, and no dealership seems to be able to figure out which component is responsible for the noise. I have taken it to 3 dealerships multiple times, and no mechanic seems to be able to find the problem, which is downright frustrating, especially since I don't feel safe driving this car on the highway.
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I own a 2006 Honda civic which got the engine cracked. Called the Honda number. They said that the extended warranty is passed 10 years already. They won't cover the repair. That sucks cause I loved Honda but now I'm very disappointed.
This is my 2nd Civic & my experience with them has been excellent. The Civic looks great, feels great & drives beautifully. Other than general maintenance I have experienced no problems with these cars. They are reliable and maintain a good resale value. I have an older 4 door model and a new 2 door model. My feeling is that the 2 door is more attractive, but the 4 door is more convenient. I am excited about the new Honda Hatchback coming out in 2017. These are great cars.
Our Civic Hybrid has around 45000 miles on it and hasn't had any major problems. It gets decent mileage but not as good as Honda rated. It rides rough and has a lot of road noise. It is also sluggish pulling out into traffic. The original tires only lasted for about 16,000 miles. It's also hard to get in and out of and ground clearance is too low.
It is a 2016, so hard to tell how it will be in 5 years, but so far love it! I did a lot of research looking for a car that was agile, quick, easy to drive and attractive. The Honda Civic won by heads and tails. It is all the things I wanted and affordable. I put a blanket down on the back seat and there is room for my two 50lb dogs to lay down. Highly recommend.
After 8 years with this car, I haven't had one problem. I have good mileage at approximately 32 miles to the gallon of regular gas. For a Civic, it has a lot of trunk room. More than other cars I have driven!
I've been reading a lot of negative reviews of Honda automobiles, the majority of which concern vehicles from 2000 to 2015. Maybe Honda slacked off in the new millennium but my 1996 Honda Del Sol has been fantastic since I bought it in 1998 with 22k miles on it. It now has 327,000 miles on it and I'm still using the original clutch! While I simply cannot recommend Kendall Honda (in Eugene, OR), the car itself has been great. The exhaust manifold was recalled and I had that replaced twice (it's since cracked again but my car has too many miles on it for the manifold to qualify for a recall a third time, apparently), and I've replaced the timing belt and fuel pump every 70,000 miles and it just keeps cruising along. Great car!
I love my Honda Civic and completely trust it. I have had 2 Civics. I trust my car 100% and love the way it looks too. It does great on gas and I know it will last me a long time. Plus the 2016 Civic has great pick up! Love it!
Honda has always been known for its durability & reliability, and it proves true. Honda Civic has great fuel mileage with the new econ button on, or even if off. It's quiet, plenty of leg room, and comfortable.
I had my first accident on Sept 14th with my 2010 Honda Civic. I was not hurt, but my car had $2100 of damage. Honda gave the mechanics USED parts and since some did not fit; they had to be re-ordered which resulted in a delay of me going on vacation for 2 days. I left immediately after my car was repaired. Only trip I went to Pittsburgh, 5 hrs away from my home and I had to put air in my tires, then I went on another trip that took 3 hrs. Again I felt my tire was low. On the way back I stopped in Pittsburgh then to DC. I put air in at that Pittsburgh trip. When I returned home to the DC area, I left again for a trip to The west Coast. When I arrived home my tire was flat. When AAA came they told me it looks like a small leak. If Honda gave new parts that did not take days to get to the repair company, I would have found out that my car needed more repairs.
We have always owned Honda. Myself, my husband and our daughter. I have always found them to be excellent cars UNTIL you have an accident and they give you used parts to repair your car. My husband and daughter are in the market for new cars this Autumn. They have been looking at Honda... Until now. The accident has caused my car so many more problems... It just doesn't feel right. I look forward to the day that I can buy a new car and I know it will NOT be a Honda!
I purchased a certified 2009 Honda Civic LX with 18k miles in 2011. It has been a garage kept car for the past 5 years that I have owned it. But summer this year I noticed a little spot on my roof but thought nothing of it. After a month nearly my entire roof looked faded/chalky almost. Now the trunk has even begun to do the same. So I decided to do some research and I discovered that there was a defect in the paint and that Honda issued an extended warranty up to 7 years after the car was manufactured. So I decide to go in and talk to my local Honda dealership only to discover that Honda will not cover the repair.
So I called them myself only for them to tell me the same and they had the nerve to say it wasn't a defect. So I get a quote of how much it would be to fix and it was around $1000.00 to repair. All I can say is that Honda has lost my business forever. This was my 2nd Honda and I was even considering getting a Honda again when the time comes. All they could say was, "I'm sorry but we sent you the letter about the extended paint warranty in 2014." I want to join other customers that had the same experience as me and file an action suit against Honda for the paint defect on our vehicles.
After 15 years we bought another Honda Civic. One day the car suddenly swerved to the right and hit the curb causing over $1200 in damages. Several months later the car suddenly swerved to the right and went off the road causing a broken back for my wife. Only minor damage to the water shields ($725). The sudden swerve to the right happened two times to my son but no damage occurred as no cars were in the other lane. The steering wheel wobbles while driving. Honda can find no problems with the car as no codes appear. American Honda has reviewed the case but find nothing wrong with the car. (They also cannot prove that it didn't happen.)
The car isn't safe to drive and with the history, it is worthless as a trade in. Apparently there is a problem in the computer that happens periodically without warning causing the right front brake to suddenly engage or causing the steering to veer critically to the right. Once the swerving starts the steering cannot be engaged to correct the pull to the right. The only option now is to sell it, with disclosure, to an auction house and lose half of what I paid for the car. Very sad situation. The dealer has the vehicle as we don't trust driving it.
Here is a list of faults on my brand new Civic and I will leave it to you to decide if you really want to buy this car. Couples of days ago the car brake so hard by itself for what I guess due to ECU malfunction!!! All multi-function on wheel not working, Sat nav not working. All radio function froze. Reverse cam working on forward and doesn't work on reverse. What a joke. Cold draft from the left front door on higher than 70 miles/hour. Engine / brake oil low. Right front brake disc score marks, noise when braking. Clicking noise when putting the gearshift to reverse. Right front window noise when in operation. Sent it to dealer for a fix. Now the rear left doesn't work at all!!!
Exterior trim on the left rear quarter insecure. Interior plastic trim under hand brake is super glued from my last service. Left side tire's tread wear is higher than right side. Bumper corner protruding, misaligned on left side in comparison to the right side. When first run, air conditioner dual mode doesn't work when switched on, unless you restart the air conditioner.
I have a brand new (1,000 miles) 2016 Civic Sedan touring with navigation issues: either it enters a "searching" mode or it shows the car completely off road. Resetting the system didn't fix the issue. Anybody else has the same issues? Suggestions?
Honda Civic, 2015. Rear camera is 100% worthless. I will never rely on it. I will use my eyes. I had a teeny bumper bender because the camera did not show just a few inches of overlap in my Lt. bumper and the Rt rear bumper of a truck. Now this junk camera will cost me a $500 deductible. Seats are truly "bucket" seats. You feel like you are in a hole in the ground and hard to egress and exit car. A/C is terribly undersized. I live in TN not AZ and it is very slow to cool. Mileage and acceleration are both sad. You cannot see anything from inside the car: front, rear, either side. Dash panel glares up onto windshield. Low tire pressure indicator needs recalibration. Air in tires is fine. I do not like paying over 2 times more for a damn oil change.
Honda and their designers/engineers must have been on vacation when this junk went into production. I hate how Consumer Reports brags about foreign cars and berates American cars; especially Chrysler. This Honda got rear-ended about 3 months ago. The Chrysler 200 I got while the Honda was in the shop was much more car, better designed, mileage, performance, everything. I had a Chrysler van for 14 years and it was always a fantastic car. No repairs but one under warranty and normal maintenance. I would give the Honda less than a one (1) rating if it was available. Pure junk. Does not qualify as a real car.
2006 Honda Civic Hybrid - I have heard the saying never say never, but I know there are 2 things in life I will NEVER do again... 1) Buy ANY type of Honda vehicle and 2) Buy a Hybrid. We are stuck with a car that doesn't run because of a battery and in order to get it fixed by the dealership we will have to pay $3,000; which I am guessing is probably about the amount the car is worth with a working battery. I understand cars will have problems and you do have to spend money on car repairs, but Honda knows there is a problem with their first and second generation batteries and refuse to do anything about it, other than offer this bogus software update that makes the matter worst. Also, they offered an extended warranty for the 11 years/170,000, which would be the category I fall under it doesn't apply if you live in a certain state, go figure that one. So to all this I say bye-bye Honda!!!
If you recently purchased a Honda Civic, don't be afraid because of all the post you see here that are negative. I've had my 2012 Civic Sedan for almost 4 years now and the only thing that has ever happened to it was the housing on the door keyhole popped off at about 18K and I took it to the Dealership where they replace it and would have replaced it up to 36K or 36,000 miles whichever came first. I am now at 53K on my car and so far the brakes have not needed work but the front will be replaced soon because I'm told 53K is a lot of miles to get without needing the first service but so far so good. My car gets about 36 MPG Combined miles and on a long trip on the highway about 40 MPG.
The car is surrounded with Airbags and great sensors in the seat that know how to turn off the passenger side bag when you put weight on it. Airbags when imploded can cost over $2k to replace and can mean the difference a long time from now in your vehicle being a total by the Insurance Company. There are so many safety features and added pluses for the $19,500 I paid for mine the year before the backup Camera and BlueTooth were added. So far it was worth every dime I've paid for it. I am lucky enough to keep it a garage and it looks almost as good as it did the day I drove it off the lot.
I bought the 2016 Honda Civic LX without realizing that the reviews I had read were not on the LX, but the salesman did not explain the difference, and the LX was mostly what they had in inventory, I guess that is why. It does not have voice recognition, so you have to pull over to program directions or make requests such as give me directions to the nearest gas station. You have to add people one by one into the speed dial to be able to voice dial them. There is cloth interior where there should be a durable plastic of some kind. The black interior with my color came with seats that are extremely light gray. There is only one 1.0 amp USB port that freezes the entire system if a call comes in while having your phone plugged in. The dashboard is confusing with cheap knobs that you have to push to switch between things such as trip odometer and life odometer, and they feel like they will break off at any moment. It is very confusing which is which.
I got the feeling the salesman did not offer the EX and explain the better features so that he could scam me with the worthless add-ons that made the car $25000 out the door. Very, very unhappy to have a car with 600 miles and five years of payments left that I am so unhappy with. I waited to get this car and all reviews are very unclear that most do not come with the features explained. I wish I would have gone Focus like I was going to. The finance salesman had me fill out the customer satisfaction survey before I even drove away and I feel that is where the good reviews I read all over came from. The dealers pay True car to be listed on their site. My daughter has a 2005 Focus that we bought in 2010 and she has not had a single problem.
Hi my son bought a 2006 Honda Civic lx 3 years ago. And its just started overheating so we had a mechanic check what the problem was. At first it was thought to be the water pump and radiator. But it wasn't. It turned out to be a engine block crack. So I went to Honda dealer to find out it was a known problem with Honda Civics (engine block cracks). So to find out that 6 months ago the extended warranty for Honda Civic has expired 2/2016.
So now here he is stuck with the only car my son's family has to take his down syndrome daughter to school and 2 year old son to day care and get himself and wife to work. So now Honda won't even try and work with my son to get it fixed. When it's a manufacturers problem with these cars. I believe that if this has been an issue and clearly its still an issue they should honor their honda name. I myself have a honda pilot and best believe I will never buy another honda again.
I just bought my 2016 Honda Civic Coupe August 12, 2016. This morning I started my car and the loudest popping noise came from my speakers. I tried to lower the volume, that didn't help. I cut the car off, restarted my car and the same noise began. It lasted for about a minute and then I didn't have any radio, I drove 50 mins to work. I stopped for gas and when I started my car, the noise was gone and my radio was working again. I read Lorraine's comments, she had the same problem. If it happens again, I will record the problem so that the dealership can see what is going on. Just talked to my salesman and he said he hasn't heard of this problem but they will help me if it happens again. Keep fingers crossed!!!
Purchase 2016 Honda Civic EXL... The engine is rumbling when driving low speed. The performance is horrible. Only have 150 miles on car. When starting up in morning the engine also rumbling.
I think Honda needs to issue a recall on these windshield. Too many people's windshields are getting cracked before they have even made their first payment, and you can't even get them replaced because they late on back order. Windshields should take more abuse than a little pebble. I'm not sure if they are using cheaper glass or what, but something like a windshield recall should be issued on these brand new Civics.
This is our 3rd vehicle purchase with this particular auto Honda auto dealer in AZ. Our sales rep has been there for every purchase which is amazing and has made car buying for our older children amazing and a pleasant experience. My son wasn't in love with the Honda Accord but I was really pushing him towards a Honda because his older sister had a Honda Civic and it got good gas mileage and had no issues. After the new body style came out and my son saw the Civic he decided that was the vehicle he wanted. I was surprised because I thought the Accord was a little more luxurious but it he wanted the Civic. I wasn't going to talk him out of it and I kind of liked it too.
Well to make a long story short about a week after we signed a "lease" on the vehicle due to his Real-estate Career, my son told me something was wrong and that the air was only blowing hot air, not cold air. I asked him if he was certain and I checked for myself, and sure enough it was not blowing cold air. Weird. How can a brand new car break already? Any way I called the deal and I brought it down 2 days later because they were booked. I took it in because my son had to work. About 3 hours later they explained there was a fluke with the filters leading to the compressor and they were faulty, so they replaced them and it was working fine. About an hour later they came back and explained that the entire compressor blew apart in the engine and that they needed to order a new one.
I'm not a mechanic or anything. I'm hoping this didn't get fluids in the engine or ruin anything. We got the car back about 2 weeks later and everything is good so far. We will keep you posted. The dealer gave us a rental car for free and they didn't try to charge us for anything. Thank God. Just kind of surprised that a new car could have that kind of problem immediately.
My son bought a 2008 Honda Civic EX, along with an extended warranty in 2010. In August of 2013, the engine began overheating and he could smell coolant, so he called the local Honda dealer about it and was advised to add coolant. The overheating became worse until the car broke down and had to be towed to the dealer for repair. First, the extended warranty company refused to honor the claim, and then Honda itself denied the claim. We tried two separate dealers and they both said that Honda would not honor the claim.
He was stuck with a vehicle that would not run AND lost his job because he could not go to work. We could not afford to get him a new engine ($4,000), we could no longer make the payments for him, so the car was repossessed by the bank. Because of the amount of cracked engine block complaints, Honda issued an extended 10 year warranty on the engine for cracked engine blocks. Yet Honda denied our claim and even claimed we abused the engine.
Honda does not honor its own warranty nor stand behind their products. Their first tactic is to blame the customer. I read of a few people getting their engines replaced under warranty, but I wonder how many more had their claims denied like mine. I swear never to buy another Honda, and I continue to spread the word to family, friends, and those I come into contact with to not buy Honda.
1. Oil leak from drivers side of the engine near the bottom pulley, some side plate was letting oil seep out. Fixed under warranty.
2. 8 separate visits because a led bulb kept going out one after another, fixed under warranty but 2 went out after warranty, total of 10 bulbs went out.
3. Very annoying & loud clutch pedal squeak. Tried 3 different types of lube to no avail.
4. Both rear brake calipers started leaking fluid from piston boots, will cost about $900. Very unusual those would fail with low mileage. I had all 4 brakes services in the Fall 2015. Only 4000 miles ago. Now I have to replace both rear pads & rotors again including new calipers. Definitely not happy w/ my purchase & most likely will never buy Honda or Acura again. The only thing I enjoyed about this car is the engine & shifter.
I purchased this car in February 2009 with very low mileage. This car has been the car of my dreams. I keep it serviced, waxed and garaged. Several weeks ago while waxing the car I noticed the paint and clearcoat peeling on the roof where it meets the back window. I was about in tears! I've kept this car up and was in disbelief. I immediately came inside and called Honda Motor Corp. customer service and spoke with Jasmine. She asked me about 20 questions and told me "sorry there are no service bulletins". I said "there is nothing you can do?" "No" she replied.
I immediately filed a BBB complaint and was contacted by Kim ** who said she was a case manager. She avoided my calls and after several voicemails she finally called me back. She told me "your car is 9 years old and has too many miles so Honda is not in a position to pay for the paint repair." I told her "I would file more complaints until this was resolved." She definitely didn't listen to my concerns or the fact I've been a loyal Honda owner for over 16 years. I'm hoping something will get resolved.
Honda Civic Company Profile
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