Honda Civic

4. Was expensive to maintain compared to Tercel/Corolla.

Sometime in October 2021 the infotainment system started giving problems. It used to go blank for sometime and come back, touch screen stopped working, could not see the backup camera on the right- hand side camera. Did some research on the web and youtube.com and found out that lot of Civic owners had these issues? I tried some of their ways of fixing by resetting the system, replacing the fuse. Worked for a few months and then it totally went dead in the first week of January 2022. There was no recall on this issue but Honda Pilot owners had a similar issue and there was a recall on it after numerous complaints being filed with NHTSA. I filed a complaint with NHTSA and contacted the Lemon Law lawyers. They mentioned that, "You have one issue with this car, but if you had multiple issues, we would gladly pick up your case," and advised me to contact Honda.

In the meantime I took my car to the Honda Dealer and they charged me $2670.94 for replacing the power block behind the infotainment system. So, I paid 15% of the car price for replacing this part which was a highway robbery. I contacted Honda Company in the last week of January and was given a case number. Honda contacted me a few times to update me about the case. Finally, they contacted me in the 1st week of July and implied that it was my fault that the infotainment was out of service and they cannot help me in any way. If any of you Honda owners reading this and having similar problems please file a complaint with NHTSA, contact the lemon law lawyers and file a complaint with the Honda Company. If enough of you take the above steps, then some action will be taken and the consumers will not be left holding the bag.

I truly believe this is another way HONDA can make money off of us. I am now very disappointed. I was told it will cost me $1200 to fix. This is a defect and we should all take part in a CLASS ACTION LAWSUIT. We bought our cars without these problems. How does a new car or a car with less miles run into this problem. I am looking for an attorney to pick up a few of our cases and being a class action lawsuit. Who's with me?

He called me later that afternoon telling me that they found a leak on my CONDENSER and I needed to get it fix and I said “okay” (thinking that this was only the issue). The following morning he called me again and said that they found more problem with the AC system and it needed a COMPRESSOR replacement too. He asked me if I wanted to go ahead and get the CONDENSER FIX and I asked him which is more important to get fix at this time to have my AC running and he told me the leak which is the CONDENSER needed to be fix for now. I asked him how much does it cost to have the CONDENSER AND THE COMPRESSOR fix all at once. He gave me a price of 2000 plus. But he said they don't have the parts to fix the compressor because they need to order the parts first and it will take two days to get the parts.

I asked him in the morning prior to agreeing to pay 1100 dollars to fix the CONDENSER… I said if I fix the condenser would my AC be working at least cause this has been my main issue and he said it's working so I agreed and he told me my car would be done around 2 pm of Saturday. I even said, I can just fix the other parts later since they don’t have the COMPRESSOR. I have don’t know anything about cars and I only go to Honda for my car services ever since I bought my car.

When I went to Honda, James told me that my AC will intermittently come on and off. I paid 1100 dollars thinking it will at least work somehow, but nothing…. The issue I presented to them when I took the car in was the same thing. I paid 1100 just for them to put a part that did not fix the issue. If I would have known that my whole AC system will not be functioning after paying 1100, I would not have left it there overnight and replaced it. They could have told me, "If we fix the condenser, your AC won't be working still... you still have to fix the COMpressor and everything else." I would not have agreed to the service of 1100 and have my car returned to me with the same issue I brought it in.

It was so stressful paying this much amount of money and James was just giving me false information. I would not have agreed to do the service if I would have known that I will be getting my car back with the same exact issue. If replacing the condenser won't fix anything, I would not have done it and would have waited until they have the parts or go somewhere else where I can make an appointment and have my whole AC fix and functioning.

I have never had this issue with Honda for the whole time I have my car service there. When I asked them if I need to wait for some service to be done later they usually are upfront to me about it and would say, "Yeah you can wait and it would still be running." Unlike this person, who told me that my AC is running…but when I picked it up told me it is intermittently running???? Are you kidding me???? Didn’t I just told him that when I initially dropped the car off???? He then offered 20 percent off my next service… are you kidding me??? You think I would try to fix my car there again after he lied to me and made me agree about paying hella money and my AC is not working hahaha… He can’t even do anything… I can’t believe I pay this much money for nothing…

I called to report the noise and again calls were not recorded. I contacted Honda of America to get the car diagnosed and the "regional representative EDWIN" was rude, and biased. I felt harassed. From the beginning, he told me that it was my responsibility to take the car in even if we were in a pandemic. After several call, I asked to speak to his supervisor. Supervisor Kanisha called me back after 1 week. She read the notes and they were completely false documentation with statements I did not say. I told Kanisha since the calls were recorded, to review them.

I decided to pay the fee and to my surprise, it is a factory defect of the "condenser" and is under warranty. For the beeping, they showed me how to reset the alarm. Honda of America is by far the worst in customer service and they don't help you. Honda warranty doesn't come close to Toyota's warranty. I regret purchasing 2 Honda's 2017 and 2018. Now I have to be praying they don't break down as the warranty sucks and the customer service is rude and harassed me with questions of exact date, times and representatives' names. How am I supposed to remember all that?? Nor did I know they do not record every visit in the system. I do not recommend a Honda to anyone, unless you want to be dealing with broken/defective parts and poor customer service from Honda of America.