
Honda Civic Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Honda Civic
The Honda Civic is available as a coupe or a hatchback. Read more Honda reviews to learn about other models.
Honda Civic Reviews
Filter by Rating
- (47)
- (25)
- (27)
- (24)
- (146)
Popular Mentions
- 4,876,457 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Recent
- Recent
- Oldest
- Most helpful
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,876,457 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed July 21, 2014
I bought my Civic used; the paint on the roof and hood is peeling. We replaced the rear arm assembly; the tires have been replaced 3 times. The passenger side visor broke off. Honda paid us for the repair of rear arm assembly but why should they have a timeline on paint or visors?
Reviewed April 9, 2014
I purchased a Honda Civic 2013. After 11 months, I took the vehicle in for the routine service to the dealership. Driving home afterward, I heard a noise, so I called the dealership to report what I heard. They told me to bring it back the next day. On the way back, the transmission failed and had to get it towed to the dealership. The dealership had changed the transmission fluid during the day before. The transmission is covered under the drive train warranty, but Honda did not honor the warranty. First, they claimed that the damage was due to an external event that impacted the car, but I'm the only one who drives the car, and I wasn't having that lie. So, they changed their story.
They made the claim that the failure was due to driving in the snow/ice on the roads in NC and the differential INSIDE the transmission melted and fell into the transmission causing it to fail. Really? I called my insurance, but once they've taken the vehicle apart, there's not much the insurance adjuster can investigate that couldn't be staged. Insurance covered it, but I had to pay a $500 deductible. Now the car is jerky and not smooth. My insurance company dropped me as a result of the transmission repair claim. I would like to file suit, but am waiting to see if this is a more common issue for which a class action suit should be filed. If you are an attorney feel free to contact me.
Reviewed March 16, 2014
Best car I ever had. I had a Benz and it broke down the first day I got it. It made me appreciate my Honda so much. Yes it doesn't ride like a Benz or have that nice fancy interior but who cares the Honda is so reliable. I love my Honda and at 130,000 it's running strong.
Reviewed Nov. 21, 2013
I am also experiencing paint problems with my 2008 Civic. I called Honda and I will be able to get the roof painted since that is only where the sun damage is. As for my radio, after purchasing a new stereo and amplifier, it ended up being a short in the fuse box which I was not reimbursed for. I also had a crack in my engine block so I got the engine replaced for free, which was nice but annoying and time consuming. I also have the faulty driver's side visor which I am going to get fixed when I get my roof painted. So many problems!!!
Reviewed Aug. 27, 2013
My Civic: 2007 LX sedan with nav. I purchased my Civic used 4 years ago now. It has been very reliable overall. I drive it very short distances during the week in town as most of what I do is within a 5-mile radius of my house. I've read reviews of other car manufacturers who say short drives will kill reliability. Not for my Honda. I have also driven my Civic from Texas to California and back with no problems. I've put on new tires and brakes, kept it serviced regularly and I don't mistreat it. The only gripes I have are regarding the drivers visor (the glue isn't holding the pieces together very well although it still functions when finessed) and the driver's door never wants to stay propped open on an incline. But ultimately those things don't affect the drivability in any way.
For me, if the car functions, gets me to work and allows me to live my life with little interruption due to repairs or failure, I'm happy. I've experienced ownership of a VW (Jetta) and a Mercedes-Benz (E-class) and both had me going to the shop once every 3-4 months with issues that affected each car's ability to be driven at all. So for me, I've been happy with my Civic because it just works all the time. I have a feeling the majority of the reviews here are from the unique few who are angry and want to vent about their poor experiences. But financing, mice invasion and other issues that have nothing to do with the reliability or functionality of a car shouldn't affect the perception of other potential buyers. With exception of the 2012 Civic (which has been reviewed as a poor/cheap redesign), Honda still makes affordable and reliable cars for people just looking for transport from A to B.
Reviewed Aug. 9, 2013
A Honda dealership and Honda Corporate have both told me that their warranty does not cover the expenses a customer incurs to diagnose a warranty covered problem. I have not found this in my Warranty booklet. It states that parts and labor are covered. It does not exclude diagnosis of the problem. The SRS light came on in my 2003 Honda Civic Hybrid with 255,000 miles. I took it to a Honda dealership to have it diagnosed. They connected a scanner to the computer. It said that the SRS light was caused by a faulty driver's side seat belt buckle. They said that this is covered under warranty and that there would be no charge. They did not charge me for the diagnostic scan. They said they would order the part and it would arrive in a couple of days.
I called for an appointment to get it installed after 10 days had elapsed. They said that they could not find the part, nor could they find the paperwork, and that it apparently was never ordered. Since I had already had many previous bad experiences with this dealership, I told them that this was the last straw and that I was taking my business elsewhere.
Today, I went to a different dealership. I explained the background information to them. I did not have the scan information from the first dealership, so I needed them to scan my computer again for the code. They told me they would charge me $96 to connect it, even if later we find out that it is a warranty covered problem. I argued with them that the labor to diagnose a problem should be covered under warranty if it later is discovered to be a warranty covered problem. They disagreed, and told me that they doubted it was covered under warranty, even though I told them that I was told that it was covered. I told them that this was not a good way to gain my business, and left angrily.
When I arrived home, I called Honda Corporate. They told me that indeed diagnosis charges are not covered under my warranty. They said it would be up to the individual dealerships whether or not to cover those expenses. I looked in my warranty booklet and have found nothing to support their belief that this is not covered. It is not listed under any exclusion. As far as I can tell, all parts and labor are covered.
In my own individual situation, this DID get resolved. I swallowed my pride and called the first dealership back and told them to order the part. We also talked about some of my complaints with them. They will cover all expenses. However, I post this out of concern for other people considering purchasing a Honda or dealing with warranty-related issues. You should know that their corporate will not fully cover their warranty apparently. This may make for a nice class action for an attorney because their warranty language seems clear to me that this should be covered. How many people have paid diagnostic expenses who perhaps shouldn't have done so?
As for the cars, this Honda was the first I've owned and was by far the most dependable. They are truly awesome cars. The engine would make it to 350,000 miles I'm sure. However, because of these experiences, I will not be purchasing another Honda. I had already started looking for a different car (for reasons separate from this), and - while I WAS looking for another Honda Civic Hybrid - it will now be a Toyota Prius.
Reviewed May 23, 2013
Before I begin, let me say that I have owned five Honda Civics over 20 and only now I am considering moving on. The following is systematic breakdown of the technology package that came with the 2010 Civic LX. This package includes the following: bluetooth, navigation integration stereo and heater seats. The integrated bluetooth system is mediocre at best. All the convenience you expect in a hand-free human interface is missing from this package. The bluetooth microphone is either poorly placed or too weak to pick up a voice more than a foot away and there is no background noise reduction technology present to assist in communication.
This was determined by having a driver of 5' and 6' in the vehicle. The 6 ft driver was audible the 5' had to yell to be heard well. On top of all this, to make use of the hands free dialing, it is necessary not only to import your contact list, which never works from my iPhone, but to sync your voice, say the name to the contact. So working through the system, it takes 4 minutes per contact, times 50 contacts, you do the math. This does not take into the account that the system understands the name when you request a call later. I attempted to leverage this functionality for three contacts. I could not get it to work properly.
Navigation systems of the past 10 years have come a long way but apparently, Honda's has not. First, the interface is reminiscent of early ‘90s web development with VB. If you are familiar with that reference, imagine a calculator for the vision impaired; large square buttons and minimal simplistic text. This theme is carried through the head unit interface and color scheme, two colors available and both are pastels. The maps are flat and although offer icons to point out fuel and food locations, they’re not specific enough to really assist even at higher magnifications. The search functionality is handicapped by its inability to distinguish between the same store name between your current location and 5000 miles away, just in case you needed that information. Obviously, no thought was put into this device or the user. The only other area I have seen similar formats in outdated military tech which still had greater usefulness.
Over the years, I have seen stereos grow in leaps and bounds, providing not only a dynamic visual display but providing extensive info on the music playing and now even an image and info on the album and artist which makes me wonder why Honda would settle with an interface just above 8 tracks. If you don’t know what this is, I’m not going to explain it. Just think really old. After falling to all the issues reported in the navigation section regarding interface, color and ergonomics insightfulness, or lack thereof, their ability to integrate into other third party devices is horrendous. In an age where interaction and integration is key, they have really lost touch.
As many, I use my iPhone for everything. It is my single point of failure for all my communication, socialization and media. Anything that interfaces with this device must reflect some of the navigation standard and speed. Honda has tied to an interface that has neither and actually has taken a step back providing an interface that barely parallels with the first iPods and the visual appeal and speed of command line interfaces; green screen with black words. Their attempt to provide some audio visualization is provided by one of two modes, bars and ripples. Along with the minimal color schemes provides the visual experience two steps below the Fisher Price Pixelvision camcorder of the ‘90s.
I always wanted heated seats and now I have them. I’m either sweating or freezing and the leather is starting to turn brown and shades of black. I don't think I need to say anymore. I don't know if Honda was trying to provide some decent tech at a reasonable price outside of their luxury line but there is something to be said for if you can’t do it right don't do it at all, or in my case, buyer beware. It should have been apparent when the navigation system came with a book large enough to fit on my book case not in glove compartment. I will probably not look at Honda for next vehicle as I have heard Toyota provides something much higher end.
Reviewed March 14, 2012
About 12 months ago, I noticed the charge on our 06 Honda Civic Hybrid battery was not lasting. It would charge rapidly (in a few seconds) and discharge rapidly (in a few seconds). When the battery is discharged, the electric "assist" is not available and the car has limited acceleration. This is very reproducible and our local Honda Dealer has confirmed it. Unfortunately, the dealer is unable to replace the battery under warranty because Honda Corp is telling them this is "normal" and they cannot replace the battery until an error code in the computer shows up. The car is unsafe when trying to accelerate onto busy streets or merging onto a highway. The gas mileage has been negatively affected by about 10%. We are not the only owners reporting this problem. All I want is for Honda to replace the Hybrid Battery so the performance is returned to the level expected for a six-year-old car.
Reviewed Feb. 6, 2012
I was in an accident around a week and a half ago. My entire passenger front end is crushed back to where my motor has shifted. No airbags deployed, which caused me to smash my face... I feel this was an unsafe automobile... 2006 Honda Civic.
Reviewed Jan. 23, 2012
We had a Honda Civic car. Last week we sent the car at the service center for repair work. The service engineer checked and said some spare parts are gone. I agreed to change the spares, which they had non in stock at the store. He wants minimum 10 to 15 days time.
Reviewed Jan. 10, 2012
In July 2010, I, Beverly **, returned a leased Honda Accord at Route 22 in Hillside, NJ. It was not the first time I was meeting with the car dealer, Nate **. On previous times, I had gone to him to evaluate my situation with the Honda Accord as I informed him that I would like to buy it out at the end of the lease. He told me that based on my then situation with the car, I will be able to either buy it out or purchase a new one. I eventually went back to the car dealer, Mr. Nate **. I took with me an older man, Mr. John **, to be my cosigner if needed for the Honda Accord. After the first attempt to get an approval for a loan from Honda Financial Services, the dealer got back to us saying we did not get approved and that the only thing he could have done was sell us a new car.
I was not happy with the idea, but the salesman explained to us that I had a low credit score that caused the application to be denied. He recommended that we apply again to get the loan, using Mr. ** as the applicant. The application was approved, however, he notified me that he did not put me on the application because it would have cause the interest rate to be too high. Although I was not happy with the way things went, we took the car - a 2010 Honda Civic. A couple days after, we went back to the finance representative, Mr. Addel.
We explained to him that we did not like the deal. He decided to take off a few thousand dollars from the cost of the vehicle. The following week, we decided to return the car. Neither Mr. Addel nor Mr. Nate ** was there. But another finance representative decided to listen to our complaint. We told him we did not like the deal and wanted to return the car. He explained to us that it was too late and gave us information as to when we can do so.
Mr. ** is struggling to pay $489 a month for the car. He wants to return it but is afraid it will ruin his credit. Mr. ** believes that his rights to return the car within the stipulated time was violated. Because I made a verbal agreement to help Mr. ** pay for the car, I have found myself in an agreement that I am afraid to break because of fear of being sued. Both Mr. ** and myself have found ourselves in an upside down situation and need Honda management to investigate the matter to see if our rights were violated and to help us before we seek a lawyer for help.
Reviewed Jan. 5, 2012
I put a downpayment of $1000 on a 2010 Civic Si at Courtesy Honda in Sanford, FL. I had the vehicle for 30 days when the dealership notified me that they had issues getting me financed and to return the car. When I got there, they said they could do the deal if I gave them $3000 more. I told them no thanks and I would walk away for now.
When I had the car, one of the foglights was missing. I was told I would have to pay for the light, and my downpayment would be sent to me. I received two checks for $500. I assumed I would receive a bill or an email about the cost of the light. I cashed my checks, and Jim **, the general manager, put a stop payment on one, causing $255 in overdraft fees.
I notified Jim **, and he said to send him bank statements and would take care of it. When I received the check, it was for $15--the cost of the return check fee and nothing for the overdraft fees. If the check Honda sent me for my downpayment didn't have a stop payment placed on it, I never would havef had these fees.
Reviewed Dec. 31, 2011
Beware, prospective Honda Buyers. In November of 2009, my wife and I decided to buy a Honda Civic from Glacier Honda in Castlegar, British Columbia. In the spring of 2010, we found our first mouse inside the cabin of our new car. At first I thought it must have jumped into the car at some point when the door or trunk hood was open. We removed the mouse only to have another mouse the very next morning. From there on we had mice in our car every other night.
After a few weeks, I drove down to Kelowna and asked to speak with the service manager at the Honda dealership. I told him this was a new car and that we had a serious mouse infestation. He asked if they were in the engine. “No,” I said, “they are in the cabin of our car and they are nesting in the side panels.” He then chuckled and told me that I would have to call my insurance company and they will authorize to have the inside of the car gutted and then a new interior installed.
I told him that I believe the mice are getting in through electrical holes that are not sealed. I told him that this has to be a design or manufacturing problem and that Honda should take responsibility and fix the problem. He just laughed and didn’t even take the time to look at where I thought the problem might exist. He did say they could look at the car, but the cost of inspection would have to come out of my pocket. I interrupted and suggested that this is not something I did and it is not my fault and why should I have to take responsibility? He laughed again at which point I walked out of the dealership.
For the next few months, I did what I could to solve the problem and stop the mice from getting into our car. After using peppermint oil and steel wool to plug what holes I could see and reach, I thought I had solved the problem. However, some months later in the fall of 2010, the mice were again getting into the car. I then called Honda Canada and explained the situation to the customer service representative. This is what he asked me: “Do you live in the country and do you have a garage for your car?”
I then asked him if he was suggesting that a person living in the country should only buy a Honda Civic if they have a completely sealed garage. He didn’t say much about that comment. That’s not all. He asked me where they were getting in. I told him that the mice were in the cabin of our car. The representative replied by saying, “They could be getting in through the exhaust system.” I asked him if he was serious and told him that if there was a hole in the exhaust system that leads into the cabin of our car, we’d all be asphyxiated. Again, he didn’t say much. I hung up the phone.
After several more weeks, I called Honda Canada again and spoke to a gentleman who politely told me I would have to pay the dealership to have the car inspected and then Honda would decide if it is Honda’s responsibility. Again, I suggested that this is not my fault and that it must either be a design or manufacturing problem. He didn’t budge on his recommendation. Now we’re back in Grand Forks and it is the middle of October 2011 and I am again fighting with mice.
By the way urine and feces can cause a variety of health concerns such as hantavirus, pulmonary syndrome, a type of virus carried by rodents causing severe respiratory infections in humans, and in some cases, hemorrhaging, kidney disease, and death. Hantavirus is another danger becoming more common. Recently, there have been numerous outbreaks of hantavirus in the United States carried and spread by the house mouse. The virus is contracted by humans through inhalation of dust in contaminated rodent areas, usually where droppings and contaminated food tend to collect. If you have or have had a mouse infestation, always wear a respirator when cleaning the area. Symptoms of hantavirus are similar to the flu including fever of 101 +, chills, body ache, and troubled breathing. It can be fatal, so if suspected see your doctor immediately.
I decided I would call the salesperson I dealt with at Glacier Honda and he suggested I drive down to Castlegar, and so I took a day off work and drive one and half hours to the dealership in Castlegar. When I arrived, I told the service adviser about my problem. He then began writing out a work order. I suggested to him that because I didn’t think this was my problem, that I wouldn’t be paying for any inspection or repair. The service adviser then told me that they would not be able to help me unless I paid up first. I asked if I could use the phone to call Honda Canada. I already knew how this was going to turn out. The Honda Canada representative agreed that I would have to pay for the inspection, and then as he had said before, Honda Canada would determine if the problem was their responsibility.
I asked the service manager how much this might cost me and he said, “We have no idea, we will have to take it apart to find the problem.” “So, this could cost me a lot of money,” I asked, and he said yes. Honda Canada said they would do nothing unless I paid up first. A discussion ensued within the dealership and during the discussion I stated that this is not like a flat tire or a wear and tear scenario. Again, I stated that this is a design or manufacturing problem, and if I pay for the cost, which I reminded him I have no idea how much, I was quite sure I would never see a refund because Honda would find some reason to claim that the problem is not a design problem. One fellow who had worked in a couple of other dealerships acknowledged that, “Yes, you’d likely never get your money back.”
I had had enough for that day and decided to drive the one and half hour trip back home and on my way home, the trap underneath the car seat went off and, well, there is mouse; I can’t even recall how many mice I’ve caught in this car. I can assure you if my wife had been driving that day, we would be having a very different discussion as she would possibly have ended up in the ditch at 100 kilometers per hour.
Reviewed Dec. 21, 2011
I purchased my 2012 Honda Civic top model with navigation system, phone, etc, the works. My phone has not worked for more than a few days without disconnecting and a shrilling sound. I have been to Mt. Kisco Honda three or four times and they can't figure it out. Time for Lemon Law to go into effect. I want a new navigation/phone system installed.
Reviewed Dec. 11, 2011
The rear tires were severely cupped and needed to be replaced on my 2009 Honda Civic LX at 27,900 miles. Dealership also performed a 4 wheel alignment. Alignment was within specifications. None of this work was covered under the 3 year 36,000 mile warranty. Dealership said it was due to not rotating tires. However, I have had other cars that I have put up to 60,000 miles without rotating tires and had no cupping problems. The tires were Goodyear eagle rs-a.
Total bill for repairs was over $366. I called Honda of America to complain and suggested that there may be something with the rear geometry of the car that is causing the tires to wear out faster than normal, but they said that the tires and alignment were normal maintenance issues. I am disappointed with Honda and I believe that these tires should not have worn out on the rear of the car at 27,900 miles.
Reviewed Nov. 28, 2011
As a long-time Honda owner, I find myself in the regrettable position of writing to appeal the denial of a recent claim for warranty coverage on my 2007 Honda Odyssey minivan. I request that American Honda cover 50 to 100 percent of the cost of the repairs, including parts and labor. My wife and I purchased the our Odyssey minivan last year after our excellent previous experiences with a 1982 Honda Accord, a 1988 Honda CRX, and a 1992 Honda Civic, each of which we drove for more than a decade for nearly 150,000 trouble-free miles.
The issue with our Odyssey, which at the time had 44,000 miles on it, began when I noticed slight engine roughness each morning when I started up the engine. The intermittent check engines light (CEL) would also stay lit for a few seconds and then go out. Although the roughness always leveled out within a minute, the CEL would go out, and the engine would then run smoothly, I felt that something wasn't quite right. So I brought the minivan to Curry’s Auto Service, a local independent repair shop on September 19, and they diagnosed a misfire in cylinder five and replaced the coil (invoice attached). The problem persisted, however, so my wife brought the minivan back to Curry’s on Monday, September 26. They did a leak down test and found that cylinder number 5 had a 40% leak down (estimate attached). Because the labor to adjust or replace the valve was estimated at $2,000, and because it seemed an unusually large problem for a van with only 44,000 miles to have, we decided to get a second opinion.
My wife brought the van to Honda of Tyson’s Corner. The engine was running smoothly when she arrived with the van in the service bay, and no dashboard warning lights were lit, so the on-site technician was not able to immediately diagnose a problem. Later that day, they test drove the van and ran more diagnostics, but they were unable to replicate the engine roughness we had been experiencing with morning cold-starts. I requested that they keep the van overnight so they could do a cold start in the morning and see if they could replicate the cold-start roughness, diagnose the problem and fix it.
The following morning, Tuesday, September 27, the Honda tech reportedly ran the van in the service bay and the engine overheated. The tech and then the service team leader next told me that coolant was leaking into cylinder 5 and that this was likely the cause of our engine trouble. Both the tech and the team leader told me on the phone that they were confident that American Honda would cover 50 or 100 percent of the repairs under the 60,000 mile power train warranty, and they indicated that an American Honda field representative would be out that afternoon to verify this.
That afternoon, upon their request, we also faxed over all of our service records for the van, which showed that we had brought the van in for various recalls, changed the oil on a timely schedule, and had to this point experienced no other trouble with the van. I also reminded them that I had brought the van in to Tyson’s of Honda on September 12 to have the valet key reprogrammed and, while there, the van easily passed the routine, multi-point vehicle inspection on all counts (see invoice).
On Wednesday morning, September 28 more than 36 hours after my wife brought the van in -- I received a phone call from the service manager that there would be no warranty coverage. Further inspection apparently revealed that the radiator was low on coolant and, based on a closer inspection, the techs asserted that the engine must have overheated in the previous two weeks, blowing the head gasket and causing coolant to leak into cylinder 5. This explanation simply doesn’t square with the facts: As noted, I had been at Tyson’s Honda two weeks previously, and the routine, multi-point inspection of the van, which included checking all fluid levels, showed that the coolant level was normal. Furthermore, the minivan never overheated on us, the temperature gauge never indicated anything other than normal engine temperatures, none of the dashboard warning lights ever lit up to indicate high engine temperatures or overheating, and no codes in the onboard computer ever indicated an engine overheat condition.
Reviewed Nov. 16, 2011
Don't buy Honda Civic Hybrids. The check engine light has been on, since I bought it. The cause is "fuel sensors" and the emissions system. Honda admits there are "software" problems, and that buying new equipment won't fix it. So, I'll never know if there is a real problem. It costs thousands of dollars to check the "engine lights" ($80-100 a pop). The first time it happened, I paid the $700. Pearson demanded to replace a sensor, and found out from Honda, that it was not needed, but they refused to refund the money, because the "warranty" had ended. No one can, or want to tell, if these parts actually needed to be replaced.
Reviewed Nov. 15, 2011
I have taken my Civic two times to Sisk Auto Mall for service (oil change). Both times I have been advised that there was something else wrong with my car. The first occasion was my transmission fluid/ flush. The second time (11/14/11), I was told that my brakes needed immediate replacement. However, I have recently been told from an extremely reputable car care company (local) that I have a bit over half life on my brakes, they were in good shape. I was getting the feeling of intimidation from the service manager, he said they were "screeching" bad (they make no noise). He also suggested I would not be able to stop effectively if I did not have this problem corrected. My transmission (that I was told needed some repair) never has failed and I have it checked each time I have an oil change. My overall experience with this dealer is extremely poor. I will never buy another vehicle from this dealer.
Reviewed Nov. 9, 2011
I have a '08 Honda Civic which has had multiple problems so far. Both visors have broken and both of the seat backs on the driver and passenger side have fallen off. Now I have chipping paint on the bumper and they won't fix it. So much for bumper-to-bumper warranty. I have had an Accord, Civic, and an Acura MDX, but I will not buy another Honda product ever again.
Reviewed Nov. 4, 2011
I own a 2006 Honda Civic. I recently had a situation where my car was going through a rough patch of road and construction. My side curtain air bags and drivers rear passenger curtain air bags both deployed. However I was alone in my vehicle, there was no one in rear passenger side and the airbag deployed for myself and the passenger side. I drive a 2006 Honda Civic, 2door coupe. The driver steering wheel air bag did not deploy. I thought someone hit me from the side because of the force from the air bag. It split open my arm and smelled and felt like someone shot me. I pulled over to realize there was no structure damage to my car on the front or side of the car. I am trying to figure out what to do, I have been trying to get a hold of Honda.
A mechanic told me to have an investigator come out and look at the car. I wanted to know if anyone had any advice for me. I am 27 and have never had an experience with a car like this before. I have seen numerous similar posts to a situation like this. I would not recommend a Honda! Please feel free to contact me with any help or advice. **
Reviewed Nov. 1, 2011
I bought a 2012 Honda Civic on July 15, 2011. I've had this car for 3.5 months and it has been in for repairs 5 times and the problem still isn't fixed. The problem is the XM radio, it keeps cutting out. I tried calling Honda Canada and I just got the runaround. Every time I call, they will tell me that I have to speak to a different person who isn't in before I can talk to a manager. I've tried emailing and leaving a voicemail for the Customer Relations Manager of the dealership where I bought the car and he has yet to return my call or email. I'll never buy a Honda again.
Reviewed Oct. 24, 2011
This happened to me back in 2009, but I feel that this will still be helpful to buyers in the market for a used Honda Civic.
I own a 2006 Honda Civic EX, which was top of line Honda Civic for that model year. I had my Civic regularly serviced at Saratoga Honda. In early 2009, I became aware of a Service Bulletin issued by Honda (issued February 8th 2008 which is not a true recall, but in this case, I believe it should have been) involving the rear upper control arms. You can Google Honda service bulletin 08-001 and see the service bulletin for the 2006 model year. The problem was that the rear upper control arms caused uneven and premature wear on the tires.
Honda USA originally issued a chart to reimburse customers at a pro-rated rate based on mileage of tires. I had been visiting my local Honda Dealer Saratoga the entire time while this service bulletin had been issued. And it was not until a year later that they mentioned the service bulletin to me. In fact, Saratoga Honda had rotated my tires one week after this service bulletin was issued and they mentioned nothing to me. By the time Saratoga Honda had told me about the service bulletin, all reimbursements offered by Honda had expired.
In the end, I had to pay half the cost of replacing the rear upper arms assembly and 100% of the cost of brand new tires. The Saratoga Honda service manager told me that if I refused their offer to pay half the cost of the manufacturing defect, then he would be forced to withdraw the offer and Honda would refuse to deal with me, period.
I will never buy another Honda and never deal with the unscrupulous people at Saratoga Honda! Honda is not what the TV ads lead you to believe.
Reviewed Oct. 19, 2011
My 2009 Honda Civic hybrid that has 25500 miles on it, has the engine indicator light go on twice in the last six weeks. The first time the light went off on the second day when the car was being driven to the dealer to have the problem checked. Consequently, when a diagnostic test was run the test returned no results as to what the problem was. The second time this happened the light remained on and the diagnostic test indicated a problem with the IMA system.
Reviewed Oct. 13, 2011
My 2001 Honda Civic LX was purchased for my son, a senior in high school on June 23, 2011. I had driven the car on the interstate and in the city before I purchased the vehicle. There were no noticeable fallacies noted during my test drive, so I bought the vehicle. About one month and a half after I purchased the vehicle, my son was driving home. Without any warning, the car wouldn’t shift to the higher gears, and it lost all forward power.
I took the vehicle to AAMCO. They recommended repairing the torque converter, front mount, banner kit, filter and transmission. After spending $2,580.65 and two weeks after the repairs were completed, my son experienced another total transmission failure again. Luckily, AAMCO stands by their product. So, I only had to pay an additional $200.00 for a regulator. The repairs were the same problem over 200,000 customers are experiencing with the 2001 Honda Civic. Honda is and has been aware of this problem, but they never recalled this vehicle. I will never purchase a Honda again. I will tell all that I come in contact with, as well.
Reviewed Sept. 29, 2011
I am using my 2010 Honda Civic and the gears pop or make a harsh transition when I move from "Park" to Drive." When I press down the break pedal hard, then move it out from "park," it will make a pop noise and gives the car a big jolt. This can't be good for the transmission. In addition to this, whenever I am driving the car, it abruptly slows down. I can feel it downshifting, making noise and sounding like it's struggling.
Reviewed Sept. 15, 2011
I purchased a new 2006 Honda Civic LX and now almost 5 years and 48,000 miles. I used to recommend service/oil change at only one place, that is Paragon Honda New York. My car was running good. I don't see more problem except some kind of vibration coming in sometimes since my car was 30000 miles. One night, July 22, 2011, all of sudden I heard big vibration on the right side. I am not trained technician nor mechanic. I parked the car at my relatives' place which is close to Paragon Honda New York. I could not get to sleep that night.
I woke up early in the morning and dragged my car slowly and carefully to Honda Paragon, where all the time, service was done at the same point. It is not far from my relatives' place. It is like 2 miles. During the inspection of my car by a trained technician of Paragon Honda, I found that the engine mount support was broken. It cost me like $200.00 + tax for parts and $237.00 + tax for labor charge. The invoice will be produced on demand. Also, they told me that you need to change the transmission oil, which is normally next to be changed at 60000 miles. I already changed at 30000 miles, but I did. I had some argument with the service adviser about the warranty and he said the warranty expires in 3 years or 36000 miles.
Reviewed Sept. 6, 2011
My 2009 Honda Civic LX experienced failure on the air conditioning unit so I took the car to Coral Springs Auto Mall Honda dealer. John ** (assistant service manager) is the person I spoke with at the service facility. My reason for going to the second Honda dealer (Coral Springs) is because this is the location where I originally purchased the car.
After the diagnostic test, John ** came back to verify that the condenser was hit by road debris and that this type of damage to condenser is not covered by warranty--the car only has 26,000 miles. John ** offered a $590.00 discounted quote to do the work. In my view, they should have covered 100% since this seems to be an ongoing issue with Honda cars. This is an engineering flaw, which Honda seems to be ignoring. It is something that your office, I'm sure, has seen before.
Reviewed Aug. 30, 2011
I recently bought a 2012 Honda Civic in the month of June. The day that we bought the car, it already had two small dents on it. It didn't matter to me since the dealership said that they would fix it for free. Until this day, it has not been fixed. Approximately two months later, my car's transmission decided not to work anymore. It only had about 3,000 miles on it. I ordered a tow truck to tow it to the nearest Honda dealership and they told me that they weren't sure what the problem was. So, they installed a new transmission to hopefully solve the problem. Five days later, I got my car back and they used up all of my gas and left some trash in the car. My car gave me a warning saying that I have about four miles to get to the nearest gas station or else it would basically stop. I didn't get compensated for anything. Nice of them, huh? This is my first car and I did not expect my transmission to fail so suddenly.
Reviewed Aug. 16, 2011
My wife purchased a new 2010 Honda Civic Hybrid from Fischer Honda in Ypsilanti, MI. The paint (silver) is peeling off in large strips on the front bumper. The dealership contacted Honda about the problem. When she inquired about the status of her car, she was told by the dealership that the cause of the paint problem is from rocks and salt!
This is unacceptable and a completely ridiculous answer. There is a serious problem with Honda's paint!
Reviewed Jan. 5, 2011
I had a recall on my 2008 Honda Civic Hybrid. The recall states that there is a reprogramming on computer to charge the drive battery better. The notice states that you will notice that the engine will run more often during stops in traffic, instead of shutting off. After the reprogramming, I noticed a definite drop in gas mileage from 40 mpg to 36 mpg in city. When I called the dealership, I was told that there is going to be a drop in gas mileage and that there is nothing that can be done. I was given the 800 number to the nationwide Honda consumer line and placed a call. When I talked to them, I was told that Honda had found out that the drive batteries were showing a premature failure rate, and that this program was put into place to help stop the battery deterioration. I asked what Honda was prepared to do to compensate for the loss in gas mileage. I was told that there is nothing at this time.
Reviewed Nov. 24, 2010
My 2009 Civic Hybrid's (w/ 11,000 miles) IMA modulator had to be replaced. When I inquired from the manager about related problems with hybrids, his answer was to call Honda in California which we did while in his office. My research indicates similar problems/complaints from other buyers although the sales manager and Honda deny them. I am about to contact the state attorney general of SC consumer affairs about this apparent runaround consumers are receiving on Honda products.
Reviewed Nov. 19, 2010
I purchased my 05 Civic brand new from above dealership. Regular maintenance (oil changes) were performed. At 81000 miles, the heater stopped getting warm. Fan worked but at start up of the car, it would get warm and then heat would turn cold. The only other symptom the car showed was for about a month prior to the heater issue, every once in a while, the car would idle rough. So I went to the dealership (Piedmont Honda) and spoke with a mechanic by name of Corey *****. He stated it could be the heater coil or a number of things, but should not be serious.
During all this time, the temperature hand on my dash never moved. Until the morning of 3/7/09, while driving to work (heater off) due to blowing cold air I notice my temperature gauge is a little higher than normal. I watched the gauge closely and it never got up to the H but it was slightly above normal. So I stopped the car and let the temperature go down. After cooling, I took the car directly to Nalley's Automotive (they specialize in Honda's only). Next day I get a call and I was told I had a blown head gasket. I told the guy the car never ran hot and he said he had seen this before where 05 Civic came from factory with warped heads causing this issue.
When I purchased this car, one of the selling points was you don't have to have a tune up for 100,000 miles. Yet you may need to replace an engine prior to then! I just want everyone to know that Hondas are not all they are advertised to be. I called the dealership back and informed them and they stated since that if Honda gets enough complaints, they may would do something but until then my car was no longer under warranty.
Reviewed Sept. 23, 2010
I have a 2004 Honda Civic Hybrid, that was purchased at Showcase Honda around Nov/08, used with 42,000 miles on it. I had purchased an 84-month, 100,000 mile warranty. As the Finance employee told us, my wife and oldest daughter were with me, the warranty that we were purchasing would cover everything on the vehicle "except brake shoes and oil changes." I now have 88,000 miles on it and the time line warranty would end January 2011. So we are good on the warranty guidelines. Last week, we took the vehicle to a dealership (Honda) and they told us that the hybrid battery is no good and that our warranty does not cover this issue.
Now I am unsure of who to talk to or the company to contact to discuss the deception we were handed when purchasing a warranty, I have contacted Honda customer service, they were supposed to get back with me within 48 hours of my phone call to them. I have not received a phone call back. I have called them back yesterday the 21st of Sept 2010; they told me they will be getting back with me.
Here is my concern. The battery is $2,600 installed by a dealer. The warranty I had thought I was purchasing would cover any problems within the 100,000 miles driven on the car, I feel I was deceived, or lied to, take your pick, for what(?), the sale of the vehicle? This I do not know. I want my car fixed or the money I spent on the warranty reimbursed.
I would prefer the car fixed. If I would have known at the time of purchase that the battery would not be covered through the time period, I would not have purchased the car. You think I say this now, I am serious! I was walking out of the dealership 3 times, I do not buy on emotions. The price was right and the warranty that I thought I was getting, looked really good.
Can you help me in guiding me to the right people, that are results driven, in getting my car fixed, under the warranty that I thought I had purchased?
Reviewed Sept. 4, 2009
I'm the original owner of a 2007 Honda Civic Hybrid with approx 18,000 miles. We brought the car into the dealer for warranty service because it ran sluggish and lack of power and poor gas mileage. We average 40.9 miles per gallon for the entire life of the car. It's pretty good even it was rate much higher on the window sticker. Now, we average about 22mpg and the car struggles to climb a steady hill. The Hybrid system does not seem to be working. The car is running on the gas engine all the time. We bought the car in for repair numerous times. All the dealer did was apply various software updates. They were unable to fix the problem because the car's computer did not store any error code. They told me I must make an appointment with a district manager for him to take a look at the car. However, the district manager is not available and his schedule is unknown.
My previous experience with another minor problem with the car seat. The district manager constantly avoid being available and constantly re-schedule appointments until I'm tired of it and gave up. This time it's a more serious issue. I filed a case with Honda customer service at 800-999-1009 per dealer service adviser's recommendation. The representative was unhelpful and said this is their policy. I must wait for the district manager to be available to look at the problem. The next day, another customer rep. from Honda called me and said the district manager is now available but his earliest schedule is 3 weeks from now. I'm willing to drive the car to another district but the rep did not want to help. All he said is he's following his procedures.
Meanwhile, I'm unable to use my car and they do not provide a loaner. There's nothing they can do. The representable encourage me to file a complaint with Consumer Affair if I wish. I don't know what are my rights as a consumer. The car still under warranty. I'm filing this complaint as my initial step.
Reviewed Aug. 10, 2009
I bought a 2001 Honda CIVIC in 2001. I bought a Honda because I was commuting to bay area to work and I always heard Hondas are reliable and run even after 300,000 miles. In 7/27/6 I was going to work in stop and go traffic and my car stop. No more power. I was lucky it had enough to get out of road. I towed to dealer and they told me it was my transmission. I only had 158,643 miles. I thought was only 6 years and little bit of miles for what I heard on Hondas. They were going to charge me around $7 thousand to fix and water pump and other things dealer suggest. I couldn't afford that so I had my transmission rebuilt. In a year it went out again. I bought used. I didn't have a lot of money. In about 6 months it went out again.
I have gone through 3 transmissions and a rebuilt one again. I was researching web and found over 500 complaints from people with same problem and with even little miles. There has never been a recall on this which I feel is a safety issue because once car stops you're stuck in nowhere land or in heavy traffic. I DID see there was a class action lawsuit in 2006 paid to plaintiffs for transmission issues on Hondas and Acuras but the CIVIC was not included. I would like to know why it wasn't with so many complaints. This was very stressful for me financially and emotionally. Can someone guide me on how to do class action against Honda for 2001 Honda CIVIC?
Reviewed Sept. 21, 2008
On July 10 I went to complete purchase of an '08 Honda Civic Auto., Unexpected additional fees were added to the originally promised price. 'was coerced into a lease agreement. After taking car home, I called within 3 business days and asked to get out of a lease agreement and to make an outright purchase of the vehicle. After several days of no response so I wrote to Better Business Bureau. Then phone calls followed asking me to go to the dealership to work out terms. I did not trust the dealership (now seeing the unsatisfactory rating and negative blogs in Better Business, dealrater.com, and other sites), I asked for a written response with price of car so I can draw a certified check. Nothing followed. I wrote to Consumer Affairs who finally got them to give me a price for the car. However this was still not in writing and now 2 months had passed. We agreed on $23,390 price, but they also want me to pay for the 2 months lease $716 incurred since I picked up the car. I disagree because had they responded in writing when I first contacted them in July, two months would not have passed . If I am to pay for the two months lease of $716, then I should purchase the car which is now used and the Kelly Blue Book Value is $19,525.
Reviewed Sept. 20, 2008
In July 2008 I purchased a new Honda Civic Hybrid - apparently the savings in gas is a sales gimmick as I am only getting between 24 and 28 mpg this is nowhere near the advertised 40 mpg; I have taken it to the dealer and to another dealer - the computer says nothing is wrong with the car - however while surfing the web I have found other disappointed civic hybrid owners who are also getting the same low mileage no matterhow they tweak their driving technique; I have also attempted to change my driving style - soft foot on the gas pedal or off , coasting or whatever -- the 40 mpg must be a bunch of hype but no one agency is willing to admit it at least in the 2008 cars. If I wanted to get 24 mpg I could have paid much less money or stayed in my 2000 Volvo which still gets 19 to 21 mpg. I live in Glendale Ca .
Reviewed Sept. 16, 2008
I was driving my 2002 Honda Civic the other night, and suddenly my headlights both died on me at the same time. I nearly crashed my car due to not being able to see the road. After coming to a stop, I realized that my highbeams did work...but low beams did not. I drove home, and the next day I changed my headlight bulbs & fuses. Still, with new bulbs, my High beams worked, but low beams did not. I then researched this online and discovered that there is a recall for my model/year honda Civic. I called up multiple dealerships, and they told me that my VIN number was just outside the range of VIN's affected (even though I have the same exact defect as the VIN's included in the recall). I contacted American Honda Motor Co. Recall office, asking them why my car was not included in the recal even though the issue is exactly the same. Each person I talked to repeated the same canned answer stating that because my VIN # was not listed on the recall, my car is not covered by the recall. My complaint is that even though my car (of the same year/make/model) has a VIN that is not included in this recall, it still has the same defect, and should be covered by this Recall. Honda should take responsibility for this defect, and cover any expenses it takes to fix this issue. Loosing your headlights while traveling at speed down a highway is a very very dangerous thing to have happen. The Fact that Honda is being so stubborn in granting me a recall on this simple yet very dangerous issue is quite eye opening as to the ethics of a major corporation.
Reviewed Sept. 1, 2008
we bought a 2008 honda civic the first day we were going home witch my home is not to far from the dealer like 3 miles the car just stoped working so we towed it back and i had to pay for the rental because wier canyon honda refused to and the next day they call me and tell me it's the engine and it's gonna take 1 week and i was like ok so i got the car back it was ok and then one week later the transmission wasen't shifting so i took it back to the dealership and they told me it's the transmission so i had to pay for the rental again and i got it back one month later the car woulden't start and i towed it again and they told me it's the starter now the car is in the shop i knew that i had to buy a mazda i currently have a mazda 3 with 170,000 miles and it has no problem now im hoping this is going to be the last problem
I can't explain transmission, engine, starter...
Reviewed Aug. 28, 2008
My Husband Tim and I purchased a new 2008 Honda Civic on 7/26/08. We were told the model we got did not come with an alarm so we agreed to purchase an alarm system. We were asked if we wanted to add a propac for $695, we declined becuase we wanted our payments as low as possible. I had returned to the dealership and spoke with the original Sales guy Wylie Avinion and told him I was unsatisfied with the alarm because it didnt do anything. I didnt think it was even installed. A couple days later I was looking over my paperwork and found out they did in fact add the pro pac. when i asked Wylie Avinion about it through email, he stated we were supposed to get it for free. That was the last time I spoke to him, he never returned my calls after that. With all this going on, we found out the alarm we had was the factory installed alarm and they never installed the one we purchased. After numerous calls to the Sales Manager, Gabe Sanchez and no return calls, we went down to the dealership and Gabe Sanchez appologized and said they messed up and that he would sent the check request for the total amount to Honda Financial and the payment would be applied to the loan. After 2 weeks of no progress, we started calling him to find out what the status was and still have not even gotten a phone call. Now we will be speaking with Attorneys unfortunatley.
This has been a non stop headache and a huge waste of time off work to go down there and spend hours on the phone with different agencies reporting this. They already admitted 100% fault all we want is the money back that we have been promised.
Reviewed Aug. 22, 2008
I have a 2000 Honda Civic DX. The transmission went out at 116,000 miles. Leaving me stranded on side the highway. Causing me to have to find a ride to work and to run errands. I was told that my warranty has expired and the cost would be around $2500. I don't have the money to pay for repairs. I am working two jobs right now and I need a vehicle.
Having to miss work because I can't find a ride.
Reviewed Aug. 20, 2008
Last year, my Civic was getting noisier so I took it to Crowfoot Village Honda for a check up. They said it was due to a wheel bearing, on my second visit they replaced the wheel bearing. The noise didnt go away and what was worse was that the ABS light went on all the time. I paid them the third visit; they said they needed to order something for me, so I needed to wait for the part to come in. They told me they would call me when the part was in. I waited from last Dec till Feb, and called them, still, part was not in. Now that at least 8 months had passed, and I didnt have more patience, so I took the car to another dealer because the brake seemed to be malfunctioning. What surprised me is what this dealer found out. The new wheel bearing was missing a ABS ring collar. How could this happen?
Reviewed Aug. 13, 2008
I have a warrenty on my 2006 honda civic, took it into service for a cd player that is not working and they said it would take 2 weeks now i am going on 3 weeks and they say it wont be available for reinstallation for another 2-3 weeks! I have so many recalls on this car its pethetic!
Reviewed Aug. 13, 2008
I bought a brand new 07 Honda Civic in the fall of 06. This past may the engine overheated with no warning; no engine lights went off on the dashboard and the temp gauge never registered anything above normal. the entire engine had to be replaced. Since then I have had the car in the dealership for repairs three times for more problems which the dealership claims to have fixed and then return a week later. I don't know what to do. I wonder if other 07 civics have the same problem.
Reviewed Aug. 5, 2008
We purchased a 2007 Civic Hybrid in May 2007. After a few months the rear end was sounding very loud. Took it to the dealership and was told that the back tires were cupped and needed new tires. Tires were replaced under warranty. I asked for the new tires to be placed on the front of the car and was informed that this could not be done per Honda until the suspension problem was fixed. What suspension problem? I guess they needed to replace the upper control arm on some Civic models. I asked them why I was not informed of this when I purchased the car and did not get a straight answer.
Two weeks later I was contacted by the dealership that they had the kit I needed on my car. So they installed the kit, replaced all four tires (at my insistance) and aligned on my car. This was in February 2008. I took my car to the dealership in June 2008 because I had a leak in a back tire. Well, guess what? My car is out of alignment again! I had to purchase a new tire because the one on the car had a hole in the sidewall. I was told that they were going to try to figure out why my car keeps going out of alignment. Their theory is chuckholes! Even though I drive highway 90% of the time. I guess this is their way of getting out of replacing tires and figuring out my suspension problem. Well, I bought that tire and they aligned my car again.
One week later, I decided to take it to an alignment specialist for another opinion. He said my car is out of alignment! So I paid to have it aligned again! So since then I have been calling Honda Corporation and I have talked to three different case managers and still have not gotten anywhere. I think they are trying to wait for the warranty to run out. I feel like I am waging a losing battle. Wednesday I will be calling the BBB and a lawyer. I am tired of fighting with them. I will never buy another Honda since they will not stand behind their product.
Reviewed July 19, 2008
I bought a Honda Civic 2007 new. The car makes ratling noises, I have taking it with this problem 5 times to the dealer but they have not been able to eliminate the noises.
Reviewed July 14, 2008
In July 2006 my back tire bloew out and I fishtailed onto the side of the road. Then my 1993 Honda Civic flipped over twice. The airbag did not deploy! I have severe neck strain and muscle strain and am under care of a chiropracter and massage therapist. I still have a lot of pain but I am glad I didn't die. Wonder why the airbag didn't deploy though...
Reviewed June 30, 2008
I contacted the dealership on the internet for a quote on a civic recieved a very good quote , visited the dealer and was told they did not have the color car I wanted but could trade for the car with another dealer and it would all happen in a week so I put 2.000 dollars down on 6/6/2008 well that week came and went so did the next finally 6/26/2008 I was informed they could not do the deal(richard said they could not find the car even though they said they had one on hold with a dealer in the high desert)I called saturday the 28th to pick up my deposit and was told by Dennis no one was around to write a check...today I called again and was told their financial dept. is to busy to write a check being the end of the month...
Reviewed June 11, 2008
2003 Honda Civic Hybrid (purchased used in June 2006) Problems: 1.)Shudder noise and slipping from 0 to acceleration. -80,000 miles and the trans fluid has been flushed 3 times already. It's at the dealership now and I am requesting a new transmission! To only get 80,000 from a HONDA TRANSMISSION-- TERRIBLE! By the way, the dealership claimed not to hear the shuddering noise- They tried telling me the Hybrids sound different and acted like I was stupid. Don't let them shrug you off-- they are waiting for your warranty to expire!! 2.) Rattling/Creaking noise from right side of dashboard. Loud enough to hear over the radio. It gets worse and better depending on how fast I'm driving and the surface I'm driving on. The dealership has also claimed to not be able to reproduce the sound. The third time I brought it in I made them ride with me to tell me to my face they couldn't hear it and he finally admitted that there is a noise. He was unconcerned and told me that the work on the transmission would fix it. It didn't. 2 years later and a bunch of trips to the dealership and I still have a rattle-box car that sounds like a piece of crap. It's really terribly annoying to be paying for a nice car and have to sit in it and hear that sound constantly!!!!! These problems are known to Honda, yet they try to sweep the problems under the carpet until customers' warranties are expired. They do crappy patch-up jobs to quiet noises temporarily so they don't have to fix the real problems. That results in an unreliable car with rigged-up parts that could break down at any time. Honda is a company that people trust and buy just for their reputation. I think people need to know that Honda quality is going way down way fast. STAY AWAY FROM HONDA HYBRIDS. I've always gotten more than 150,000 miles out of my Hondas (Civics and Accords I owned in the past). But from what I can tell, their newer vehicles just aren't made the same and their customer service hasn't impressed me either.
Reviewed June 9, 2008
Problem: Unable to shift from Park into Drive - Civic Hybrid 2007. Research shows problem was known and posted in September 2007. I purchased car New in January 2008 w defect and was not informed. This defect was modified and posted again as a known issue on 3/18/08. I brought Car in for Service (Oil Change) in April 2007. No mention of Recall and since car was purchased after known problem, it did not occur that the car would be sold w/o issue being fixed. June 8, 2008 - Car locks in park several times. Break light comes on. I check manual that says to NOT DRIVE/have car towed. I drive directly to the safest location to park and call for a tow truck. I have missed a scheduled seminar/day of work. I should have been informed of this recall during purchase and service. I have spoken to the manager who acknowledged that the issue should of been fixed at the very least, during the maintenance check. He is having the maintenance department check the brakes a second time.
Reviewed May 28, 2008
My 2001 Civic transmission went out with 86,000 miles as I was going home from work down the freeway access road. It cost$2976.00 to replace with Eagle Transmission buying a new tranny from Honda. Called Honda and they would do no good will repair credit even though a guy I work with had the same 2001 Civic with more miles and he got his replaced at the dealership where we both got out cars for free. When your car goes out, you really don't have the time to research who the best possible place to take it is. When you are stranded and have to call somebody to pick you up and call a tow truck to tow your car somewhere, you just think about taking it to a transmission place that's most convenient to where you are stranded. I am buying a Toyota next time.
Reviewed May 15, 2008
I bought a new 2008 Honda civic LX on march 20th 3 weeks later both my front tires blow. which caused me to total my car. I called of the dealership and told them what happened at first they didn't want anything to do with me. They wouldn't return my phone calls or speak to me. Finally they agreed to loan me a car until they deem the car totaled free of charge.. So I said okay about 3 weeks later (may 12 2008) I go back to look for a new car. I wanted to go up a model to an EX. So I had told them I wanted an EX Atomic Blue. they said sure we have that car. the next day I go to see this car and they didn't have it they had an silver one instead. I wasn't to interested in the silver one but it was the only EX model they had so I put a deposit on the car. the next day I check a different dealership and they have the car I want and for $1800 cheaper then what Balise was going to sell me the car. so I went to Balise and told them I wasn't interested in purchasing a car from them and would like a refund for my deposit. The manager started yelling and screaming telling me I wanted going to get my deposit back. also saying that the deposit was going towards the rental. I told the store manager that I wanted to speak to the GM and he was just as rude. he was calling me a liar saying that if I wasn't buying a car from them I wasn't getting my deposit back. so im still trying to get my deposit back. and its been 5 days. I will never do business with them again. they were rude unprofessional and disrespectful
Reviewed May 1, 2008
My wife and I purchased our dream car; a 2006 Honda Civic EX two year ago. We have a large extended family with six new vehicles. 3 of these vehicles are Honda, 2 are Acura and only one Toyota. My family and myself are very loyal Honda customers as these are the best vehicle out there in many ways; best value, environmentally friendly,cool looking, particularly reliable etc. Unfortunately our newest purchase has not met our standard Honda experience and expectations. We have had many problems with this car. Some of the problems can be listed as:
1. We have been keeping track of the mileage consumption of our new vehicle. Our driving is mixed with city and highway (20% city, 80% highway). There is no extra load in the car. We dont use the a/c often and windows are kept closed while driving. The tires at the right pressure I weight 180 lbs and my wife weights 100 lbs. In the last 14,000-miles, my average gas consumption is 28 mpg to 29 mpg(city/highway combination) with no traffic jams. I drove to Vermont,Pennsylvania and Maine with the same results as recently as last weekend of September. This performance is substantially below than what is advertised. Paragon Honda conducted several Drive Cycle Tests (dyno) in the last several months. Their estimated miles/gallon is 32.1. I was clearly told that this was normal and I shouldnt expect more than that from these cars. I strongly emphasize that I dont get anywhere around 32 mpg and even if I did, that is considerably lower than what I would expect from a car with such a small engine. The sticker suggests that this vehicle should get 25-35 mpg in the city and 34-46 mpg on the highway. This is absolutely inaccurate. A well informed potential Civic buyer is under the expectation that he/she will obtain 32-46 mpg on average (city/highway), not in 20s. When I spoke with Honda Motor Corporation representative about my concerns, he stated the following about the FACTS OF HONDA CIVIC gas consumption. It is a fact that the car would never get the mileages printed on the sticker that the car came with and it was misleading the public. This misleading is the fault of the U.S. Government, not Honda Motors. The actual gas consumption was 15-25% worse that what Honda presented during the sale of this vehicle. He claimed that even a 20-lb of suitcase would make a dramatic change on the Honda Civics gas consumption. He stated that this suitcase would be the culprit for obtaining worse than expected gas mileage consumption. I find this and other similar and ridiculous explanations of the horrible gas consumption of my 2006 Honda Civic part of the cover up of the public misleading and perjury by Honda Motors.
2. The plastic seal around the sunroof (outside) was protruding 1-cm more on the right hand side of the car than the left hand side. Paragon Honda service center fixed this problem.
3. The a/c started leaking inside the car a few months after we purchased this car. I cant even imagine a brand new car with a faulty a/c system especially a Honda. Paragon Honda fixed this problem.
4. The driver side door and/or window is defective and allows road and wind noise. There is a big difference between the right and left side of the car when it comes to this noise. I took the car to Paragon Honda 3 times so far. The mechanics claim that they dont hear any noise. I has 3 friends test this car and each one of them noticed the noise immediately (it sounds like as if the window was down ?).
5. Recently there is a random rumbling noise. It happens occasionally. I am reluctant to take the car to the dealer again as they may not find the reason. We brought this brand new car to the dealer almost a dozen times in the last 24 months. This is a lot of hassle for a brand new car owner. When I think of the advantages of owning a new car, the first thing I can think is less time wasted at the dealers. However, my experience has been very negative. I spent more time with this vehicle than some others who own a 10-12 year old vehicles. I live in NY. Each time I go to the dealer, I pay bridge tolls. Each time I drop/pick up the car, I am either late to work or had to leave early. This car has too many defects. It feels as if we purchased a Plymouth or GMC. I have no faith in 2006 Civic anymore, which is very unfortunate.
Reviewed April 30, 2008
I own a 2006 Honda Civic LX Sedan. After only 18,000 miles, the front brakes needed to be replaced. I owned an Accord for 310,000 miles and only replaced the brakes 5 times (60K average on a heavier car!) so this kind of wear rate is likely a result of bad design/workmanship! Additionally, the receptionist at the local dealer said she did hers in 14,000 miles and my brother-in-law (a mechanic) is replacing some today at just 13,000 miles. Are others complaining about the dangerously short life of new Civic front brakes?
Reviewed April 13, 2008
I owned a Honda Civic 2007 and was in an accident on I-95. My car was hit three times-along the side, then the drivers door and finally the front of the car. Not a single airbag deployed. THe car was totaled. I called Honda to tell them that I believed the had a design flaw. They suggested that this was a matter between me and my insurance company. A few days later I was contacted by an independent investigator. (I later found out that he is independant, but he fee was paid by Honda.) He expressed his concern and wanted to have an opportunity to see what happend to the airbags. It also appeared to me that he was trying to do some damage control for Honda. He sent someone out to take a look at the car and a week or so later, I got a call from this person who looked at my car and he said the side airbags didn't go off because it wasn't a direct hit to the side and the front didn't go off because we were not going fast enough. Frankly none of this made any sense- the drivers door was hit directly and we were spun into a tractor trailer-I can't imagine a better reason for them to deploy! As far as going too slow. On the first impact we were going 60 mph the second two impacts happened within seconds of each other. Its all a mystery why Honda isn't taking complaints seriously.
Reviewed March 13, 2008
I bought a 2008 Honda Civic Hybrid in November of 2007. I bought this car for the sole reason of using less gasoline, for economic and environmental reasons. I have been absolutely horrified to discover that I have gotten nowhere near the miles per gallon as what I was told or what was advertised. The car was supposed to get 40 mpg in town and 45 mpg on the highway. I have instead gotten 28 mpg in town and 35 on the highway. I got better than that in the 1997 Honda Civic I sold in order to buy the new one. The automobile has an electronic odometer that I haven't reset since I bought the car and reads that I have averaged 32.4 mpg since I bought the car 3500 miles ago. I cannot sell this car as I would have to disclose the poor mpg and who wants a hybrid that gets 28 mpg in town. If I had known this, I would never have bought this car. I would have instead bought a Toyota Prius that I have driven before and know that it gets the mileage it advertises. I feel that I am stuck with a car I don't want, can't pay for, and leaving a larger ecological footprint than I am comfortable leaving. I have no remedy.
Reviewed March 13, 2008
FYI - I have a 1999 Honda Civic that I bought new. I was contacted via mail by Honda about the recall in regard to the ignition switch recall around 2002. My ignition switch was supposedly replaced at Ellis Brooke's Honda Dealership. PROBLEM: My vehicle died twice this week. Same symptoms as described by other Honda owners - the vehicle just dies while you're driving it. I took into Ellis Brooke and the problem is the ignition switch. I had the ignition switch replaced yesterday (03/12/08) for a cost of $297.00+. In addition, instead of one key, I have another key for the ignition and my original key to open the vehicle door and truck. I was told it would cost $700 to get the locks to match the ignition key. Why didn't this happen when I had the recall part replaced in 2003???? My point in writing notifying Consumer Affairs is to note that it "appears" the recall ignition part was replaced with another defective part (if it was replaced at all). I plan to notify the Office of Defective Investigation and also Honda. Thank you.
Reviewed March 10, 2008
I have a 2003 Civic hybrid (170,000 miles). The hybrid batter died and the dealer said the replacement cost would be approximately $5,000. This is more than the value of the car. It is my understanding that there are no after-market batteries. Also, the car does not have an alternator. Therefore, it cannot run for very long before the 12-volt battery dies. Is there a way to resolve the problem without spending $5k? Thank you.
Reviewed Feb. 8, 2008
7 month old Honda hybrid civic. GPS/Radio/CD player does not work. The unit/system is completely black. I have not had a radio in 1 week. I was on vacation in GA when this occurred. Was seen in dealership in GA. Who reported that I would need a new system & that the part is on backorder. I requested that this dealership coordinate with the dealership from which I purchased & in which was near my home to have the part sent there. I was assured this would happen. Corporate office also assured me that they would locate the part & speak with my local dealership. I received one phone call all week (monday was the day that Honda evaluated the car , Wednesday Corporate office called me, & since then NOTHING). Today Friday I called Corporate twice. each time I received a different answer. well your case manager is at lunch... , let me speak with his manager... he's at lunch too... So I recalled 2 hrs later. This time, I was told that my case manager was out sick and that his manager or for that matter any manager was NOT available. This of course was after spending 20 minutes on the phone. I then called my local dealership . Again , asked for the manager. I was told he was busy but that they wanted me to bring my car in to reevaluate it!!!! Of course its Friday & I will not be able to bring the car into them until Monday. Another W/E without any radio, GPS, CD. Yes I realize its not a fate worse than death, but I am very upset that no one bothered to call me to 1. tell me where the part is 2. that I needed to bring the car into the local dealer before they would order it. Therefore had I not called I would never have known that the part was not ordered & that I needed to be seen first by my local dealership!!! 3. that NO managers were available all week I personally don't want to do business with HONDA... nor believe that Honda cars are reliable... I should have stayed with my old junk car... I am looking to cut my losses & trade it in for another type of car.
.
Reviewed Dec. 20, 2007
I required road side assistance yesterday after I locked my key in my 2008 Honda Civic. The first attempt of my cold winter night rescue was unsuccessful, claiming they could not locate me. I was not in a remote area I was in my work parking lot in Plymouth. The second attempt was also extremely disappointing as well, the time frame they offered added another hour and a half to the original hour from the first attempt. After waiting for nearly 3.5 hours a friend of mine drove the 57 miles from my house to get my spare keys to my place of work. I hope to hear back from you and hope something good comes from this. It was about 20 degrees outside and I was out there for 3.5 hours.
Reviewed Dec. 4, 2007
On November 19th, 2007 I was coming home from work alone in my 2006 Honda Civic Ex on a dirt road. I was not speeding and I was wearing my seatbelt. I chose a different route from my normal route and missed the S curve in the road. My car went to the ditch roughly 3 feet deep on the drivers side, hitting the driviers front, rolling the car one time, landing on the wheels and I put the brakes on, put the car in park and turned off the car.
I then got out of the passenger side of the car because the driver side was smashed completely down not allowing me to get out of the car or the window. I could not find my cell phone and went and looked into the field and found where my car rolled and found the phone with the glass from my window. I then called 911 and waited for assistance.
I was transportated to Sidney, Ne where after a catscan they found that I had a broken neck in 2 places C6 and C7. They then transferred me by ambulance to Fort Collins, Colorado where I had surgery to fuse the broken vertebreas. I am now out of work and out of a vehichle for now until I am healed.
Reviewed Dec. 4, 2007
I have a 2002 Honda Civic EX. The transmission went out at 108,000 miles. My American vehicle has lasted longer. Don't believe the great Honda reputation. After reading several other complaints, I should be happy mine lasted that long. I should have bought the Toyota. I called Honda of America to complain and they could care less.
Reviewed Nov. 30, 2007
I rolled my 2006 Honda Civic Ex on November 19th, 2007. NO airbags deployed. I broke my neck C6 and C7 and have some damage to my left arm. I am frustrated that a car with such high safety rating, which was a reason I bought this car, and it helped me none.
Reviewed Nov. 28, 2007
I was in a serious car accident ('01 Honda Civic) and my airbags did not deploy. I believe it's a miracle that I survived this accident. A car cut in front of me, I swerved to avoid hitting him-causing my car to go into the center freeway divider-then my car rolled 3-4 times be4 coming to a rest. I kept my car and servicings up to date-no warning to indicate any airbag problem! I feel the airbags should have deployed since my freeway speed was 60-65.
Reviewed Nov. 18, 2007
Honda Civic Hybrid 2006 Problem with Unintended Acceleration: I was driving on on the highway, not in any rush as I was on time to work. Traffic came to a standstill, then started to move again slowly.
Other cars would fill up the space in front of me-I could not keep a car-length's distance between myself and the car ahead of me. I was stopped and then as traffic started moving forward, I tapped on the accelerator of my Honda Civic Hybrid 2006, and instead of slightly moving forward, my car surged into the car in front of me at a HIGH acceleration-I did not see the exact degree on my dash, but heard the engine revving loudly, despite my foot already off the accelerator (no time to brake as I already hit the car in front).
I noticed a tendency to surge (to greater or lesser degrees) a handful of times after owning the car for a year and a half, but in those instances, the acceleration may not have been as great or was briefer, and/or I had a much safer distance between cars and had time to put on the brakes. When this happened I thought, I bought a hybrid-lemon and Honda would have to address this-but I found similar complaints online and other reports that Honda would not address the issue.
This may be in part as the events cannot be readily reproduced to have the issue fixed (just like my power window randomly not-closing completely, unable to be reproduced at the dealer's, and still infrequently not closing after being reprogrammed). I have owned 2 Honda Civics (non-hybrid), and I have been a happy Honda customer until I bought this hybrid. I really loved this car and I was a big hybrid-supporter, until now. My car is currently at the Honda dealer with the damage being assessed.
I am concerned about the safety issues of hybrids (technology not yet entirely safe, which may become more obvious as the hybrids age). Although the unintended acceleration-surges are uncommon occurrences, they may be very costly. Hopefully, no one has died as a result. However, these occurrences should be preventable, if the government would investigate. FYI-here are two of several reports I found on the HCH.
There appear to be plenty of complaints about the Prius, but I wanted drivers to be aware that this may be a problem for other hybrids as well. I am sure that hybrid-lovers (such as myself formerly), will write hate-letters to people who post uncommon problems about hybrids. I feel I am just presenting the truth about my experience, so that others will bring their cars into the dealer when they first notice a problem.
Reviewed Nov. 1, 2007
My daughter's 2001 Honda Civic LX automatic with 56,000 miles on it suddenly stopped shifting. She had it towed to the dealer and was infirmed they transmission need to be replaced. We have always kept up with all service on the car and had not even reached the time to change the transmission fluid. As I was in Orlando, FL and the car in Missouri I searched for others with the same problem and it appears on several consumer sites Honda has had hundreds of transmission issues with this particular model. I find it interesting they extended several years and makes of Honda transmissions to 100,000 miles due to issues but the Civic was not included. I asked if there was any recourse and was told no. I also requested to have them tell me what failed and they said that would cost me extra as they just drop the transmission and send it back to a remaker. The re-built not new transmission cost me $2,200 dollars. An amount I certainly would never have thought I should be paying on a car with less than 60,000 miles on it.
Reviewed Oct. 11, 2007
On 10/05/2007, was in a 5-car pile up on interstate 75. I was the 3rd car. First two cars in front of me had stopped and I was coming to a stop in my 2001 Honda Civic when I was hit from behind by a car going 65 mph sending my car into the rear of car in front. My airbags did not deploy. If it had been deployed, my chest would have not gone into steering wheel. State troopers could not understand why they did not deploy. Went to several Honda dealerships which advised should have deployed. But when I called Honda and talked to customer service, they never could answer question. Just advised me to contact insurance. Like many parents who have children, purchased car due to safety. I will never buy another Honda automobile ever. And I am not finished with them. May see me on TV with this complaint. If anyone would like to jump on bandwagon, please send me an e-mail.
Reviewed Oct. 2, 2007
9/30/07 2005 honda civic lx with 22,000 miles caught fire in the engine at fuse box site then ignited the battery, fire dept woke me up. Honda is very unwilling to accept resp. that the car was defective, I am also expected to keep making payments on a car that is literally melted to street. After contacting honda, they gave me a car with higher payments and won't even pay my deductible for ins. they certainly can't hide the fact that their cars catch fire for long.
Reviewed Sept. 12, 2007
A few months back, my wife was driving her 2007 Honda Civic Ex in front of me as we were pulling into a restaurant to grab some lunch. She nicked the curb with the front right tire going approximately 5mph which caused the left side curtain bag to deploy as well as the driver seat air bag. These air bags should not have deployed at a speed of 5mph and having no damage done to the vehicle. Honda corporation wont fix it, the dealership the car was purchased from wont fix it. So who will??
Reviewed Sept. 6, 2007
I am getting 40 mpg in a Honda Civic Hybrid with EPA estimates of 49/51 mpg. I am a conservative driver. In the four other vehicles (including one Honda) I have purchased new, I have always exceeded EPA miles per gallon estimates. The car has two resettable odometers, one that I normally zero out at each tank and another I have had on for over 10,000 miles. Both average 40 mpg. I have verified this mileage with another vehicles odometer (traveling the same route multiple times), posted freeway mileage signs, Mapquest estimations and gasoline receipts. I have randomly polled other Honda Civic Hybrid owners about their MPG (year denotes year of manufacture of car): 2005 40-45 mpg 2006 55 mpg 2005 Around 47 mpg 2007 Average 45 mpg I don't know the driving habits of those that I polled, but obviously this isn't a problem with all hybrids, just some of them and they should be repaired. I've had the car looked at by three different service technicians at three different Honda dealerships. I've filed a complaint with Honda corporate which was closed based on the fact the dealerships couldn't find what was wrong.
Reviewed Aug. 29, 2007
We bought a 2006 Honda Civic hybrid and were less than thrilled to see that our average mileage is 15mpg less than the advertised miles per gallon.
When deciding to purchase the vehicle, the way we figured we could afford it was by the savings in gas money. We kept close track of how many miles we drove over three months and factored that in when making our purchase. This leaves us with a $45 dollar deficit monthly in our budget, totaling nearly $500 a year.
Reviewed Aug. 22, 2007
My daughter has a 2006 Honda Civic, my daughter and her boyfriend got in her car, she started it, put it in reverse, had her foot on the brake while her boyfriend was talking to his brother, his brother closed the passenger side door and the airbags went off. Honda first said the airbags went off because the door was shut too hard, then they said it was an immaculate deployment and they don't know why they went off, either way, they are not covering it!!
Reviewed Aug. 8, 2007
2007 Honda Civic Si: 6-Speed Manual Transmission - Problems Cited: Edmunds, Carspace, 8thcivic.com, Others. Problem: Weak/poor syncro mesh gears, bad linkage or shift guides (plastic), and wrong fluid used. Honda now uses a different fluid with enhanced friction modifiers to "mask" the problem, but it's still there. I have just over 2K miles on a 2007 Honda Civic Si with a manual transmission. With just over 1K miles, the shifting became less than smooth, and now at 2K miles I am experiencing grinding between 2-3, and stiffness in 5. A couple of times, it would not shift 2-3 and another time it popped out of 3 gear. Prior to this purchase, I drove a 1994 Honda Civic EX, and put nearly 300K miles on it over two engines. Manual transmission never had a problem.
Reviewed Aug. 1, 2007
I purchased a 2000 Honda Civic EX back in 2003 with an extended warrantly for 8 years or $100,000, besides for brakes, tires, etc, I never had any promblems, at least I thought. As of 07/03/2007 my extended warranty expired and or $100,000. I am now at $105,000 and my engine light came on 07/05/2007. I went Carey Paul Honda and they advised me my exhaust Manifold was cracked and I needed and new O2 Censor for $1000.00. I researched further and there are thousands of Honda Consumers with vehicles from 96' to 00' have these cast iron exhaust manifolds that have cracked. I contacted American Financial for assistence, they advised me that there was nothing that they could do, my extended warrenty was up.
.
Reviewed July 26, 2007
My wife and I also purchased a Honda Civic Hybrid in Feb '07, and we are not getting anywhere near the EPA estimates. My highest tankful average was 36 mpg. The dealer tested the vehicle several times, taking it on a 30 mile road trip and they claim to have gotten 54 mpg, and a second 50 mile test and got 48 mpg, but after filling up after 300 or so miles we are getting in the low 30's mpg. The damage is that we paid 4 to 5k extra for "hybrid" technology, and we're getting crappy mileage. Are there any other legal suits in Oregon or nationally that I could join in?
Reviewed July 22, 2007
2001 Honda Civic air bag light. Car in accident, no deployment of driver's air bag, but deployment of passenger. Try to repair, replace driver's air bag, but the SRS light stays on. Honda Diagnostics no help.
Reviewed July 10, 2007
My husband and I purchased my car brand new on 13 APR 2007. The car is a 2007 Civic Coupe. One month after purchase, the car wouldn't start. I jumped it, and it was ok. Three days later, same problem. I thought I had a faulty battery, so I had it towed in. The tow truck that came to pick it up had to jump start the car in order to move the car into neutral. The car ran fine after the jump.
The dealership stated nothing was wrong with the car, but installed a new battery in the hope that this problem wouldn't happen again. Today, 10 JUL 2007, the car is back in the shop, same problem, and I'm getting the same answer - nothing is wrong with the car. I was told I could keep it at the dealership for them to check on for several days, but I do not have transportation available and they are not willing to provoide transportation. They recommended I take it home and wait for this problem to happen again so that they can run more tests.
This car is brand new. I have had it for less than three months. It should be reliable, and it isn't. This is the second car my husband purchased from this dealership, and I cosigned with him. He is in the military and is not home to help me with this at this time, so I have to deal with this nonsense without any help. This car is a lemon, and it needs to be replaced.
Reviewed June 24, 2007
I have had a loud squeaking noise coming from my brake pedal since I bought my new 2006 Honda Civic Hybrid. I have taken it in to be fixed over 7 times, with the service dept. keeping my car for as long as 2 weeks on several occasions. No one can figure out how to fix it. I contacted American Honda Corp. who told me that they would send someone to the dealer who had my car. No one showed up in 2 weeks. Now they tell me that it may be several months before anyone can come out. I have had my car for one year now. The noise is horrible and embarrassing when someone else rides with me. They say it isn't a safety issue. However, if they don't know what the problem is, how can they be sure it isn't a safety issue?
Reviewed June 14, 2007
The other day my husband was driving my 2003 Honda Civic EX. He was the middle car in a chain reaction accident. The car that struck him from behind did not realize that he and the car in front of him we stopped waiting for the car in front of my husband to turn. The car struck the back of my car pushing him approximately 3 feet into the car in front of him and another 3-5 feet from there. The air bags did not deploy in the car. He sustained injuries to his neck, shoulder, arm, and lower back. The car is totaled. The airbag should have deployed.
Reviewed June 12, 2007
2002 honda civic transmission went bad after only 55,000 miles. Warrenty ended at 36,000. Honda and the dealership both says too bad. Repair costs were $2500. Honda did extend the warranty on three of their other models to 100,000 miles because of transmission problems, but not the civic.
Reviewed April 6, 2007
We bought a 1998 Honda CIVIC and within the first two years our transmission blew out even though we kept our maintenance on it. After complaint and complaint (about 7mo) they finally agreed to pay for a used transmission and we had to pay the labor about $800. Now a couple of years later we again got a new 2002 CIVIC and just a couple of weeks ago the very same problem came about. I have sent letters to Honda w/ No response. I am very disappointed because this is the 4th Honda we buy. Out of those four, two are no good anymore (for now). I will continue to push on the subject till something is done.
Reviewed March 31, 2007
I have had two very disappointing experiences with Honda cars. First, my 2000 CSR had to have an entire engine replaced at 118,000 miles due to a bad valve. This car had been regularily maintained at a Honda dealer and we were never informed that these engines had a specific issue with values. Secondly, I bought my daughter a 2001 Civic. She also keeps her car maintained. She is having to replace the sutomatic transmission with only 60,000 miles. Honda's are not reliable. I had better luck with my 1997 Ford F-150 and will not buy a Honda or recommend them to anyone.
Reviewed March 29, 2007
I am experiencing a common problem with my 99 Honda Civic EX. My car will stall while I am driving with no notice whatsoever, forcing me to coast to a safe area to try to restart it, which takes anywhere from a couple minutes to a half hour to start again. I have found that my car is listed under recall, but that my VIN does not qualify for the recall, although it is experiencing the exact problem listed in the NHTSA CAMPAIGN ID Number: 02V120000. I have spent over $600 already trying to solve the problem and have had my coil pack, wiring, and spark plugs replaced, only to have it randomly stall out on me again in the middle of a 3-lane highway. I took it back to the service shop and they then isolated the problem to the ignition switch, the part which should be replaced in the recall. After very nearly being hit a few times, Honda says I do not qualify for this Honda exclusive problem, though my car comes up under the NHTSA website.
Reviewed March 19, 2007
A car turned in front of me while i was going about thirty miles per hour. The airbags deployed and they burnt my arm and I couldnt hear out of my right ear for almost a week. The biggest concern was the the airbag hit my arm throwing it into the pilar of the window.
The nerve in my elbow was crushed and now I have lost 30 percent of the feeling in my arm(according to nerve tests) and at times lose all feeling. Then to add insult to injury Ken Garff, whom I bought the car from, rebuilt the car. Leaving off parts that needed to be replaced, paint had drips where i pooled, and pannels didnt line up. To top it all off, my car was hit while in their care.
So not only was the front painted, but also the back. I have refused the car till it is perfect. Oh by the way the car was a 06 civic with 11,000 miles. While all this was going on the sales department worked with the at fault drivers insurance to determine the trader in value of the car. Their recommendation (the insurance, Farmers)was to hurry and trader in the car before it had a reported car fax report. Don't go to Ken Garff Honda! My family bought 4 cars there and never will do business there again.
I was singled out by two corporations to take the loss on the car, not to mention hundreds of dollars in phone bills trying to get it worked out. Hours of time chasing down people and trying to get them to be honest.
Reviewed March 6, 2007
I own a 2005 Honda Civic Hybrid. It had begun to just cut off for no reason. I notice if I turn a curve and try to resume my speed the engine shuts off. The car will crank right back up but it has done this on at least four occasion then the engine light will come on for maintenance required It is not time for maintenance on my vehicle.
No damage just wanted to voice my concern over this problem. I plan on trading in the vehicle because I do not feel secure driving it.
Reviewed March 5, 2007
I bought my 2005 Honda Civic new. It started making noises right away but the service department ignored it. Now, finally, at 66K miles the transmission has blew up. I am a single, 66 year old female and do not have the $4000 they say it will cost. I also am aware that another Honda transmission will be put back in which from what I hear will just blow up again.
I had to tell them to keep the car after 2 years of making all payments on time. I have never had bad credit and have always prided my self on paying my bills by myself. Now look at me. I feel defeated. Thanks.
Reviewed Feb. 26, 2007
I have just recently purchased a brand new 2007 Honda Civic on 1/20/2007. With in the first 30 days I have taken the car to service twice. However, after both visits the car it still having problems, which means that I was sold a defective car.
I have spoken to Services Manager, Dealership Manager, and Betty at Corporate Honda. I purchase a brand new car and that's what I expected to get. Corporate is now telling me that they can't switch out the cars and that I have to take the car to service again. And all they can do at this point is approve a rental for me.
I am starting to pay for a car that, I not able to drive. I have to keep wasting my time and taking the car to the service department.
Reviewed Feb. 22, 2007
My regular mechanic was unable change the air filter on my 2002 Honda Civic because the bolts on the air filter housing were stripped. The mechanic indicated this is a common problem with Honda's. So I called the local Honda dealership to ask about getting the stripped screws removed. They indicated that I would have to purchase a whole new housing at $200. For stripped bolts? Unbelieveable.
I
Reviewed Feb. 15, 2007
I have never been so disappointed in an automobile as I am with the 2006 Honda Civic Hybrid.
Problem One: Dead Battery. I went out of town for a mere 2 days to return to find my battery dead. I called Norm Reeves Honda in Cerritos, CA, from whom I purchased the car, and was told that I should have disconnected the battery before I left. I was never told about this, nor would I buy a car that I would have to be concerned about starting if I was away for a week! The service manager from Norm Reeves finally told me my car probably came with the smaller battery? I had not been informed of this upon buying the car. The manager was kind enough to send up two men with a larger battery at no additional cost.
Second problem: Faulty advertising (?) on the part of Honda. This car in no way gets the touted 40 to 50 mpg. When I first purchased it, I was getting maybe 30-34 mpg on the highway. Not too bad, but not what was stated. Then, suddenly I started getting 28 and 29 mpg. I called the customer service center in Torrance, CA and they said I should get better mileage after the car has reached the 3,500-mile point. This did not happen. I called again and was told I should change the oil and check the tire pressure. I did that, no improvement. They asked me if I had anything heavy in my trunk, because if I did, this would decrease the mpg. Well, I do have a good size husband and a tiny dog. Could this make such a difference??? Both husband and dog are getting tired of running behind the car, and the mpg is no better. I have recently talked to several other friends with the same car. Coincidentally they have the same problem.
Third problem: Bad Braking System. Last month, I was stopped at a red light in a residential area, behind a Prius (which I am sorry I did not buy). The light turned green and as we started to cross the intersection, a car stopped to park. The Prius stopped suddenly and I should have had enough time to stop (as I was barely going 7 miles an hour). As we all know, the Hybrid goes from 0 to 60 in 30 minutes -so how fast could I be going?? I hit the brakes, my foot went all the way to the floor and I went careening into the back of the Prius. The front of my car caved in to the tune of more than $7,000.00. The Prius had hardly any damage. I know that my car is supposed to absorb most of the impact but not fold in like a tin can! It has been in the shop for one month. Concerned about why the brakes didn't function correctly, I called Norm Reeves Service Department and spoke to a friendly representative? He asked me if the car skidded, fish tailed and stopped (It did but into another car). He told me that's how these brakes operate. Well, I have driven Accuras, Hondas and for the past eight years a Lexus - and I have never experienced this when coming to a stop. I don't understand why consumer reports gave this car a car of the year award (?).
Half the time I start the car, the navigation system and radio goes out and has to be reset, its not particularly comfortable and there is no pick up, speed wise. Overall, I think this car was a waste of time for me to invest in over the time of my lease. I bought this car to do my share towards a cleaner environment and to get better gas mileage. The only thing good about this Honda is its turning radius. I am requesting to be let out of my lease with Honda and to return my down payment, or to provide me with another car.
Reviewed Feb. 10, 2007
I purchased my 2006 Honda Civic Hybrid on 8/30/06. The car was manufactured in Japan 7/06. After 1891 miles, on 1/5/07, my car accelerated out of control while I was in reverse backing out of my garage and stopped on impact with my house incurring over $4,000 damage to the car.
The dealer's service manager went on Techline with American Honda and found nothing wrong with the car. American Honda states because the problem could not be duplicated in my dealer's shop it cannot be considered a defective product, and therefore a Case Manager would not be assigned. In addition to the frightening prospect of a future duplication while driving, the car's sideview mirrors on both sides have totally fogged up, necessitating my pulling over several times to wipe the pasenger side which cannot be reached while driving. I am told by American Honda that that's weird, but nothing can be done about it.
They also advise me that my average of 29mpg will improve after the break-in period of between 5,000-10,00 miles! The Manual (p.150) states the break-in period is 600 miles. In addition, the brakes slip when slowing down, but again, as per service manager: nothing wrong with the car.
What a horror and disappointment this purchase has been, particularly after doing the reasearch in Consumer Reports before buying, wanting to help reduce emissions as well as save money on gas, and of course buy a quality top-rated car.
Reviewed Jan. 17, 2007
At 72,800 miles, the transmission in my well maintained 2001 Honda Civic LX died unexpectedly and without warning. The cost to replace it at a local chain transmition shop? $3,800.00. I was shocked. I remembered when I bought the car at a Honda dealer they asked if I wanted an extended warranty; I declined. Why should I buy an extended warranty when I'm buying a Honda? Big mistake. This was my second but unfortunately my last Honda. I am very disappointed, to say the least.
The economic consequences? I had to buy a new car when I really shouldn't have had to do so, with only 72,800 miles on my Honda! I am a single mother dependant on the car. I may have to increase my work hours or take a second part time job to be able to make the car payments. And now the insurance will increase as the car is being financed. I really didn't need this added expene at this time.
Reviewed Nov. 30, 2006
I purchased a brand new Honda Civic in 2002 for my future wife. On Friday, 11/24/06, I was driving the vehicle home and lost total control of the steering. The car steering wheel just went around in circles and the car did not change direction. I fortunately was able to apply the brakes and stop the car before crashing. I had the car towed to my mechanic. The problem was diagnosed as corroded bolts for the rack and pinion system, a problem my experienced mechanic never had seen before. I contacted Honda who said they would not do anything unless I towed it at my cost to a Honda dealership. I did so and the next day I was contacted by an area rep for Honda (Wayne **) who stated that Honda would not do anything for me since my 3-yr 36000 mile warranty was up. He blamed the part failure on the use of road salt in Wisconsin. I was shocked that such a critical safety part was not designed to better withstand our climate. In fact this could be a major problem for anyone driving in a winter climate.
Reviewed Oct. 12, 2006
I bought an extended warranty for my car (2003 Honda Civic Hybrid) when I bought the car new. Now at 40,000 miles I have a transmission problem. When my dealer determined the problem indicated they need to burnish the clutches. Honda Care said to the dealer that this was a maintenance procedure and was not covered. I felt this was wrong and called Honda Care directly to complain. I said I had done all maintenance required and this was not a maintenance procedure. They said "Okay, we'll cover it," right away. I can only believe that this company is denying repair costs in the hopes that the customer will pay the cost. I'm not that familiar with automobile warranties, but this strikes me as not a good faith effort to provide the services a warranty should provide. It makes no sense to have to complain to get a car's problem fixed when it is under warranty.
Reviewed Aug. 29, 2006
Gas mileage is 30% worse for both city and highway driving than EPA sticker for 2006 Honda Civic LX Coupe. Sticker has city 30 mpg and Hwy 40 mpg, while I am averaging 25mpg.
Reviewed Aug. 28, 2006
I own 3 Honda Civics, two 2001's and one 2004. All three have cracked exhaust manifolds in the exact same place, all cracked around 90000 miles, $1000 to fix one. How do all three crack in the same place? I've owned at least 5 other Hondas from 1985, never had this problem before. Can you help?
Reviewed Aug. 11, 2006
Beware. Try before you buy!!! I am extremely disappointed with the Honda Civic EX, and those interested in one, better take it for a long test drive and check the gas mileage before they buy one. Many of them are getting the promised mileage of 30 MPG city and 40 MPG highway, but there are BAD MPG lemons being sold and if you get one, you cannot get any help from the dealers and Honda of America or anyone. For its size and performance, my Civic is a real gas hog.
I traded in my car (Mercury Sable Loaded) that was getting about 22 miles per gal city and 28 MPG highway. I bought a 2006 Honda Civic EX loaded to get that great publicized Gas Mileage. Now my new car economy Box, Civic averages 22 MPG and 28 Highway (It keeps getting worst). It started at 24 to 26 MPG city and almost 28 to 29 MPG Highway. Called Dealer and they said there is no warranty on fuel economy and it's the Federal Government fault in putting the mileage numbers on the window sticker. But when you go to buy a Honda Civic, they do promise and all the literature states that the MPG will be close to if not better than the sticker.
Called Honda of America and they said there is nothing they can do unless a dealer find something wrong. Asked to have a Honda representative test my car and was told not for Gas Mileage problems. Asked if there was any one at Honda that can help me, and they repeated "not for gas mileage problems". Both the dealer and the Honda Rep'\s were very nice and gave me a great deal of sympathy continually through the correspondences. Went to another dealer and was told me that it takes at least 15,000 to breaks-in the engine and then it should be getting the 30 MPG city and 40 MPG highway (a real SNOW JOB IN LAS VEGAS HEAT).
Of course Warranty will run out, for it will take me over two years to get close to 15000 miles because I am retired and use it for Vacation trips and sometimes to the local stores (which is mostly highway speeds). The car is small!! It is CRAMPED, DIFFICULT TO GET INTO the front AND ALMOST IMPOSSIBLE TO GET INTO THE BACK SEATS BECAUSE OF THE DOOR PLACEMENT. When accelerating hard, the engine makes a lot of noise and you really don't go up in speed very fast when compared to my Mercury Sable. At highway speed it a real PIG, IT HAS NO REAL POWER TO GET OUT OF ITS OWN WAY.] (Again I am comparing it to my former car). I expected that performance, sacrificing performance to be able to get the promised 30 MPG city and 40 MPG highway. I get neither. I ended up with a lemon that is not covered by any lemon laws of warranty. Honda does not stand behind their Product.
Reviewed Aug. 9, 2006
My son went around a corner a bit too fast in his 1995 Honda Civic Si. When he hit the (abs) brakes, he went into a 4-wheel skid and crashed the front of the car into a telephone pole. Next: the airbags didn't deploy for the driver or passenger. No one was injured but the car is possibly totaled.
Reviewed June 5, 2006
I have a 2001 Honda Civic and for three years the check engine light keep coming on. The dealer said not to worry about it. After the warranty was up they said it needed a new transmission. I research on the internet and see that this has happened to a lot of people. The dealer lies about problems and charge you when your warranty is up. There is a defect in Honda transmission. I check a local transmission shop & find that other people are having the issue. You guys should do something about this. They are ripping people off. I complain to head office & they told me I can't prove that the car was misdiagnosed because I took it to the same Honda dealer all the time to have it serviced.
Reviewed May 26, 2006
I drive A 2004 Honda Civic EX. In April I was involved in an accident. Something got wedged under my break, and I rear ended a small truck at 40mph. My airbags did not deploy. I hit the truck so hard that actually lifted it up onto the hood of my car. If it was not for the way my hood folded up, then the truck would have gone through my windshield. The truck I hit, hit the vehicle in front of him pushing it a few feet. My Civic was wedged under the truck so good that two tow trucks had to pull each car from opposite ends to get them apart. Honda told me that since "I did not slam my brakes in the blink of an eye my airbags won't deploy." I thought airbags protected you in accidents, but apparently only if you can slam your breaks. At least that's what Honda says. They won't work with me, and I'm paying on a car I refuse to fix - it's unsafe!
Reviewed May 9, 2006
My exhaust manifold in my car is crack, the crack looks like it steams out in different ways from the oxygen sensor. I contacted the HONDA and found out that a new exhaust manifold cost over 580.00 dollars just in parts. I also notice that my car is not the only one having that problem, this problem exist in the 1997 models and didn't get fix until the 2002 models came out. Also I realize that the warranty for the 97 civic was extended due to this problem. It looks to me that these problem could it be avoided or recall all the vehicles having this problem, since it could be harmful to peoples life due to the smoke coming out of the manifold and getting into the car.
Reviewed March 22, 2006
The reputed Civic is no more trouble free. As mine Civic 2001 got transmission stroke even without completing 45,000 miles? Great performance Honda. I called Honda but warranty is only up to 36K miles and they are not willing to help even that transmission got bad due to their faulty solenoid part. Lot of customers already burnt their fingers and valet because of that faulty part. I have already complained to NHTSA. Hope they should do something about it to protect many owners who have Civics models 1999-2001.
Reviewed Jan. 26, 2006
Our new 2005 Honda Civic had both front wheels lock while my wife was going to work, driving down the freeway in Fort Worth, TX. The car was totaled, crashing into a guard rail, blowing the air bags, spinning around, starting a fire at the left front wheel and starting my wife’s coat on fire as she was getting out. We have an eye witness who has a degree in engineering, photos, a police report and the car itself. The car started to pull to the right by itself and my wife was not able to correct it since the front wheels were in a complete skid. The car had 2113 miles on it and even the police commented that in her twelve years on the force she had never seen anything so strange as this.
There are two solid black lines that show where the skid started in the center of the lane ending at the guardrail. Both tires are torn up and melted in one spot. The roads were dry, no traffic, nothing in the road. The transmission just locked up solid, causing a near fatal accident. I contacted The Honda Corporation and the dealer Bankston Honda of Lewisville, TX. Honda said it was an insurance problem, Bankston referred me back to Honda. Finally Honda said they would come out and take pictures "only" car would not be moved. The day they were to come out and take picture they said "Due to safety reasons the car needed to be taken to Bankston Honda to take pictures, breaking our agreement. We hide the car and are seeking legal means as our insurance is having to payout due to a defect. I have a case # if you want it later. The police report is filed in Fort Worth and our witness said she would gladly testify what happened.
My wife started having pain on the left side of her head and pain behind her left eye, having hit her head several times against the window. Her Dr. was upset she didn't go directly to the emergency room that night. He had an MRI and X-rays taken, finding possible nerve damage, she was referred to a Neuro. Dr. He was not able to find the nerve damage but saw what pain the trauma caused her. She is now in therapy for the pulled muscles and is in pain due to nerves in her neck being irritated from arthritis in her neck. The Car is totaled and we are concerned about this going against our insurance. The possibly dropping us is our concern, causing more stress. Any help would be greatly appreciated. Thanks.
Reviewed Jan. 11, 2006
I purchased a 2001 Honda Prelude and 2002 Honda Civic with standard airbags. Both vehicles were totaled in an accident but none of the airbags deployed during the accident. My daughter was rear ended and her car ended up hitting the vehicle in front of her. Her Prelude was deemed totaled and she sustained soft tissue injury in 2004. My Civic was hit in the driver front on 1/8/06 and was deemed total and I ended up hitting the steering wheel. We sustained soft tissue injuries. Both accidents caused soft tissue injuries and loss of wages and time off work and school.
Reviewed Dec. 9, 2005
I am feeling extremely frustrated with Honda. In May 2004 I purchased a 2004 Honda Civic from the Berkeley Honda dealership. When I got the car, there was already a deep scratch in the paint, which they were not able to buff out, and a flaw on the bumper (Instead of writing "Honda" on it they had written "Ho" - yeah funny, but annoying, they were able to remove the Ho). They did not give me any discount for these problems.
I have since moved to Southern California and went to Honda of Carlsbad for service. I noticed a foul smell coming from my air vents and a creaking sound from the right front wheel area. They told me to keep the vents open more often and that they did not hear the creaking sound. When I came in for my next service, I asked them to again look for the creaking sound - and they said they could not hear it or find anything wrong.
I decided to go to Honda on Convoy for my 20,000 mile maintenance hoping they would find the creaking sound and provide better service and was charged $152 for the 20000-mile maintenance. They assured me that prices were similar to other Honda dealerships but that it may be pricier due to higher rent. Again - they also couldn't find the creaking sound. I also called Carlsbad Honda to get the price of their 20000-mile maintenance to compare and they only charge $105. I asked the service manager, Bill, why there is such a large price discrepancy ($45+) and he said he would research it and call me back. He never called me back and I left 2-3 more messages for him. I also left a message for the customer service rep and got no reply. Finally I called the customer service rep again and she was surprised to hear that Bill hadn't called me back and said she would e-mail his boss to make sure he gets on it.
IN THE MEANTIME, I noticed paint cracking on the front right portion of my car, a little bigger than a quarter, on my 1 1/2 year old car. Per Carlsbad Honda's instructions I came in after work. They said to come back in at 7 am so the service mgr could look at it. He said that it must be due to bird droppings. I told him I keep my car clean and that I don't park under trees and that seems a bit ridiculous and was a sign of poor workmanship and that I thought it should be covered. He disagreed, saying that it must be bird droppings, even though there are no bird droppings on my car and it is clean. I requested to speak with the district service manager and was told that he comes in usually every two weeks in the middle of the day and that he would not be available at 7 am or after 4:30 when I would be off work. He also gave me the wrong information regarding a different dealership's district service manager.
Upset by this, I called Honda Customer Service to express my extreme unhappiness at how my experience with Honda is going: getting a new car that is flawed, the service reps conveniently not noticing the warranty problems I have, and now this paint cracking problem. The rep I spoke with was very unhelpful and could not provide me with any useful info except saying my info would be passed along to a case worker. I then called the Convoy Honda dealership because they are closer to my work and it would be easier for me to go there during work hours to see a district service manager and the service manager took my name and number and I am awaiting their call.
I also decided to call Honda of Berkeley where I originally bought the car and spoke with a service rep who said he found it very odd that the Carlsbad service manager would have declared my paint problems were due bird droppings esp if there aren't any bird dropping on my car. He said that it could also be caused by someone spilling something on my car or poor workmanship. He said Honda paint defects are rare but that no one is perfect, and poor workmanship is a possibility.
I hope that Honda will take responsibility for this problem and the poor customer service I have received so far. I like my Civic and its gas mileage but if this problem continues, especially the poor customer service and warranty issues, I will be forced to reexamine my desire to use Honda vehicles and will take my consumer purchasing business elsewhere.
Reviewed Nov. 19, 2005
I purchased a used 2002 Honda Civic in March of 2005. I had a 96 Honda Accord previous to this purchase, with no major problems. I purchased a newer model to avoid any major problems for the next few years. It did have higher mileage than normal, but all the records were in the car, with one previous owner. There were no major repairs before my purchase. Since March, I have put about 15,000 miles on the car, with half a dozen long-distance trips. The mileage just hit 97,000 this month. The oil filter has been changed regularly, with one tune up. I have been saving for the necessary replacements in water pumps and air filters that come with 90,000 miles on Hondas.
Less than 3 days ago, the car started stalling when switching from 1st to 2nd gear, and from 2nd to 3rd. But after about 40 mph, the car ran fine. And this only occurred a couple of times. On my way to work last night, it was stalling during first gear again. I stopped at the only auto parts store open, to make sure it was okay to drive. They assured me it was because of the cold weather, but we checked the transmission fluid anyway. It was fine. So I continued to work. About 4-5 miles from my job, at a stop light, it stalled completely. I was in drive, and it would not go, not even roll. I turned it off and sat for a moment, because this was very late at night. I tried it again, no luck. I put the car in Drive 3, and it went a few blocks in first gear, under 10 mph, and every time it sounded like it was stalling, I would stop pushing the gas pedal. I finally pulled over and had my car towed to my job, at a cab service. The two mechanics on duty looked at it the next day (today). They found it unusual, but that the transmission was gone. We tried to add fluid, and see if that would help, and it didn't. The fluid was fine.
Luckily, I have a two-year (20,000 miles) warranty with the finance company I went through and hopefully this will be covered; I am contacting them on Monday. I should not have any troubles as long as it is covered. But I feel this is a major problem that Honda should be concerned with. I have read some of the complaints on this site and plan to look further into it. My car has high mileage, but it has been well taken care of. And I do not understand why such a newer model car would have transmission problems this serious within three days.
Reviewed Oct. 7, 2005
I have a 2002 Honda Civic LX with an automatic transmission. Ever since I first bought the car new, I have been having transmission problems and when I brought it to the dealer they said it was normal and that I shouldn't worry about it. The problem is that when you come to a yield sign, let's say and slow down to 5-10 mph, and then push on the gas pedal, you hear and feel a loud and hard clunking sound made by the transmission. It is like it doesn't know what gear it wants, 1 or 2. I have 77000 miles on the car and have changed the fluid twice, doing a drain and fill, and the problem just keeps getting worse and worse. And the worst part is, the Honda dealers don't seem to care. I will never purchase or let anyone I know purchase a Honda ever again!!!
Reviewed Sept. 9, 2005
Total transmission failure on 2000 Honda Civic within 40K miles. Transmission had always been "a little off" since new. Honda repair stated over and over again that they could not find anything in error.
Reviewed Aug. 22, 2005
I own a Honda Civic, which I bought brand new 3 and a half years ago. At 91,000 miles, I am in need of a new transmission. I bought a Honda because I was told by everyone I knew that they were long-lasting, reliable cars, and that I would go well past 100,000 miles before needing any major work. A new transmission is going to cost me $3,500 and I haven't even paid the car off yet!
Reviewed July 24, 2005
I bought a Honda Civic Hybrid in 2004, May. This last week, this car was acting up on the freeway. It was surging ahead without me stepping on the gas, but only for a few seconds. This past 20th of July, I was in Encinitas and pulling in slowly to a 7/11 to park. As I was putting the car in front of the cement stop in front of the store, the car started surging ahead at a high speed with my foot on the brake. My braking did not help, the car went thru the window of the store and then, finally stopped. It was the scariest thing I have ever been through. Nobody was killed. I have a surveillance camera for this event, witnesses and am trying to get some help from Honda, but to no avail. I am extremely disappointed and am thinking of going to the News here locally to warn people.
My car is in the shop getting worked on, the steering wheel cable is broken from the crash into the store, I am physically sore all over and bruised and mentally shot from all the heck I have been thru with insurance agents, Honda, etc. This has truly been an awful experience and I think anyone who has a Honda Civic Hybrid should be careful. I have read where others are having surging problems also. I think it must be in the computer that is being recalled, not sure.
Reviewed Nov. 17, 2004
Purchased a new Honda Civic back in 2002 and after a month of ownership, the transmission started to act up. Took it to the dealer two times and they claim nothing is wrong and it's a normal thing what I am experiencing. Many people have this same issue and Honda ignores it. We want an explanation why this happens and how it can be fixed. If it cannot be fixed I think Honda needs a recall and all the transmissions replaced with something that actually works! Frustrating, annoying and stressful to live with a car that doesn't work properly and the dealers deny any issues. I've spent money on various transmission fluids just to see if a change in brand or kind helps and it does not. The more weight in the vehicle the worse the transmission acts. I can't tell you how much time and aggravation this has caused me and my family! Something needs to be done but we do not know where to start.
Reviewed Nov. 16, 2004
I purchased my 2001 Civic brand new at a dealer in California. The car has about 85,000 miles and the transmission failed on me. I had to pay almost $2,500 to have the engine rebuilt. This is not what I expected when I decided to purchase a Honda. I expected a reliable car that would run smoothly for 120K.
Reviewed Nov. 15, 2004
My fiancee has been involved in two rear-end collisions in two separate Honda Civics (latest was a 2004) model. In both instances, the driver's seat back broke. I wonder whether there have been similar incidents and am researching information. Back injuries sustained, back surgery.
Reviewed Oct. 31, 2004
SRS light is turned on from 5,000 miles. Got it fixed by dealer once (records not available) and then recently at 30,000 miles from non Honda dealer (for free as part of 30K checkup. Unfortunately he fixed it but it resurfaced after 5 to 6K miles). My warranty expired at 36K miles. My car miles is currently 38K. I went to First Texas Honda recently for safety recall and asked him to fix the SRS. He is asking $65 inspection fee to look at the issue. 2001 Honda Civic seems to have a known SRS issue besides low beam safety recall. Two of my friends also have the same issue. It is a pity that I have to pay for Honda's faulty models.
Reviewed Oct. 7, 2004
I bought a brand new 2000 Honda Civic, and 4 months after I bought the car the check engine light came on, I went to the dealer and the dealer said they would check it. They called me back and said they found nothing wrong, for me to drive it and it was probably a sensor because I put cheap gas into the car. I drove the car for 1 day. The light still was on. I brought it back to the dealer and told them to check it, I didn't want the car back with the light on. They called me a day later and told me it was the transmission. I said, "Okay, well, it should be covered under warranty because the car is only 4 months old with 22,000 miles on it."
They said they had to call a Honda rep out to verify it would be covered. The next day they called me and said Honda would not cover the transmission and if I wanted it to be fixed, it would mean I would have to pay for it. So I tried to get phone numbers for Honda and I got nowhere. I got answering machines. No one called me back until after I had the car fixed and the dealer charged me $7000.00 to fix the transmission which should have only cost me $3000. I told the woman on the phone what had happened to me. She said she would get back to me and I never heard from them again. I will NEVER buy a HONDA again in my life, nor will anyone that knows me and saw the emotional pain I went through.
I have this car still, it's 4 yrs old and it's a lemon. I will be buying a new car in the next year and it will be a Toyota, not a Honda! I think Honda stinks and they do not stand by their warranty. The place I bought the car from was Clair Honda in West Roxbury, Massachusetts. The dealer did nothing to try to help me and said it was not their problem.
Reviewed Sept. 8, 2004
1998 Honda Civic EX - transmission is on its way out at approx. 85,550. I asked the mechanic if this was normal. He says it's not. I have all my receipts to show that I took very good care of my car with all regular scheduled maintenance. I didn't know this has been a problem with Honda until my first hand experience. First and last time HONDA buyer!
Reviewed March 12, 2004
I was in a car wreck two days ago in which i was hit by another car going about 40 mph. The airbags of my 2001 Honda Civic did not deploy. Personally when the bumper of your car is no longer attached I believe the airbags should have gone off. I luckily was not severely injured. I walked away with bruises.Now i would like to pursue a lawsuit but can not find a lawyer willing to take on the Honda corporation.
Reviewed March 7, 2004
I owned a 2002 Honda Civic Sedan EX and was involved in a direct frontal collision with a woman who blacked out while driving. She was traveling at approximately 55 MPH. I was waiting to make a turn when I was hit directly in the front, totalling my Civic. No airbags deployed. Honda has been notified by both my attorney and by myself personally, but we only received another copy of the safety manual on these 5 star safety rated vehicles.
I had injuries to my left arm and hand, my chest, my lower abdomin, and a blow on my head. I had severe pain for several months and now have a 10% impairment in the use of my left hand.
Reviewed July 19, 2003
My son had close to $600 damage in parts alone. I don't know what the cost to me will be untill I get a radiator and start the car up to see if there is any motor damage. Honda wants $287 for another plastic radiator. Kregon Auto Parts have sold so many of them recently they dont have any more in their warehouse statewide. Why does Honda not fix the problem?
Reviewed June 10, 2003
I received a call the next morning and was informed that there was a problem with the transmission and I would require a new one at the cost of $4,500. They asked if I had an extended warranty. I did have the extended warranty. I asked the service department how I could possibly need a transmission when I only had 40,000 miles on the car. They could not give me an answer because "Honda does not allow the transmission to taken out to identify the problem." I then called the Honda Care line in California and spoke to Holly Mohammed about the situation. She said she would investigate and get back to me. The following day Holly did call me and told me that Honda would give me a new transmission at the warranty rate. She also told me to call Sloan and ask what my share of the cost would and if I was not happy with the amount that I should call her and let her know.
Reviewed Feb. 27, 2003
I was involved in an accident where my 2002 Civic Sedan LX rear ended another vehicle at approximately 35-40 mph. My airbags did not deploy and the seatbelt slammed into me causing bruising and current chest pain. I called Honda to ask them to do an airbag investigation on my car and they stated that they don't do that. My insurance company is insisting that Honda has to do it due to product liability, but Honda keeps denying that that is not their place to do that.
Reviewed June 22, 2002
Reviewed May 17, 2002
Below is my letter to Honda explaining my complaint:
I am writing in response to a letter received welcoming me into The Honda Family. I would like to express my dissatisfaction of quality of service.
I recently purchased a certified used 1998 Honda Civic EX, December of 2001. I have only had this car for 4months ( I have been in New York for the month of May); and have incurred several mechanical problems and expenses.
I was under the impression by the finance manager when I purchased my car that Honda Care would provide me with peace of mind that I would receive highest quality of service possible. As of now, I am very disappointed.
It was unclear to me the details of my coverage. I recently discovered that my Honda Civic has severe external rust on my exhausts pipes. The car drives extremely loud. I was told through Honda that the exhaust system is not covered through Honda Care. I was also told because of the severe rust, I would need to replace all the pipes and system would cost me close to $1500.
When asked for some sort of alternative plan (something with in my financial means), the service consultant, suggested that I go to a local muffler shop, and have them saw off the pipes, and weld on a new muffler and exhaust pipe. I did not feel comfortable with this suggestion and felt disappointed by not being able to get any assistance from the Honda department.
Recently, I was working with a New York based production company in West Hollywood. As I was pulling into a driveway the Belage Hotel in off of Sunset Blvd., my entire muffler fell off. I was very embarrassed, especially when the valet attendants assisted me in putting my muffler into my trunk. I am now forced to absorb the cost of getting a new muffler and replacing all the pipes. I am not in a financial position to do this, and I am very dissatisfied with the lack customer support from Honda.
My next problem soon after was, I could not remove my car keys from the ignition. When bringing the car to Honda, I was told that there is a problem with the gear shifter. It seems that the car does not always register when it is in park, and therefore the key is locked in the ignition. I was told to fiddle with it until I hear a click sound.
This problem is not covered by Honda Care. The attendant quoted me $69 for the diagnostic, and if there is any adjustments, that would not be covered through Honda Care. I was not quite sure what defines an adjustment when there is obviously a problem with the gears. Now every time I pull into a valet parking, I have to direct the attendant to fiddle with it until you hear a click sound.
I thought in purchasing a Honda and Honda Care, I would benefit from the service. I feel at this point, that my Honda purchase is no different than if I were to of bought a used car at any other local used dealership. The peace of mind in the quality of car and service does not feel applicable in my situation. Frankly, I feel I bought a lemon.
I am writing out of frustration and deep concern for any future problems I have with my Honda Civic. I have only made 4 payments (at $315.77 ) towards my car, and already I am having doubts with my purchase. In purchasing a certified used car, I was guaranteed that the car was inspected with great detail and care, and that the car received the best tune up.
Honda Civic Company Information
- Company Name:
- Honda Civic
- Website:
- automobiles.honda.com
