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Reviewed Nov. 30, 2023
2023 brand new Honda Accord, which I only own for about three months now. I took I took my vehicle for the dealer following. My trunk continues to open by itself if I walk on the right side of it after closing it. The dealer informed me this morning, since it not happening in their presence, there’s nothing they could do. Second issue, I found last Tuesday morning moisture in one of my tail lights. I took a picture of this and presented to the dealer this morning and again they told me since it’s not there this morning there’s nothing they can do for Honda policy. Attached is a photo of taillight.
I only owned this vehicle for about 3 months, new purchase.. Both of these issues are clearly manufactured defective, now base on my experience this morning I have to live with no putting anything in my trunk, fair if it opening and someone taking my belongings, and taillight I have to just accept it. This is the most ridiculous thing I’ve ever dealt with. I purchased 2 new Honda last year, after my unpleasant experience this morning I’m considering trading both vehicle in for a company that takes ownership of the default.. I will never again buy another HONDA.
Reviewed Nov. 28, 2023
I have a 2019 Honda Accord hybrid that has been nothing but issues since day 1 between recalls and noncovered issues. My catalytic converter is out after 100k. They refuse to replace or help me. Dealership gives me random different quotes. Left Toyota to try honda. Big mistake.
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Reviewed Nov. 2, 2023
I’ve owned many types of Honda products and never had a complaint until now. I recently purchased a 2022 Honda Accord and at 24,000+ miles already need tires. It came as no surprise, through research, that new Hondas have a problem with suspensions and staying aligned. Of course, the “wheel and tire warranty” that I purchased with the vehicle doesn’t cover wear and tear. Regardless, I’m appalled that a new Honda is already having issues at the one year mark. Might want to consider keeping a full set of tires in the spacious trunk if you intend to purchase a new Accord.
Reviewed June 30, 2023
Will keep this short as I've seen similar comments as the following. I took my 2015 Honda Accord in for service for a serious "computer" issue. Car undriveable until fixed. The part was/is on backorder and was put on their CRITICAL BACKORDER LIST. One week in, they have been unable to even provide an ETA for the part while we're paying a not insignificant amount to rent a car. My interpretation of overall attitude is "you have our thoughts and prayers" and a promise to get back to us when they know something....no offer of any help or or solution. We have bought at least 7 Hondas in the past several years and the cars have generally been great....BUT the current car will be our last.
Reviewed June 28, 2023
My brand new Honda Accord hybrid stopped after a rock punctured the radiator. Towed it to the nearby dealership and they placed URGENT order for the part as the car is not drivable. It has been sitting there since then (3 weeks already) and there is no estimate on when the part will arrive or when the problem will be fixed. This is poor ethics. It's a brand new car. Only 2 months old. They are not making parts for it??? Very bad experience. They won't provide loaner vehicle as it's not warranty issue.
Reviewed May 16, 2023
My husband has owned and loved many Hondas. His most recent is a 2020 Honda Accord. We traveled out of town for his worked and a bunch of lights came on in his car. We took it to a Honda Dealership and they said the part we need (a fuel injector kit) they didn’t have in stock. I have called at least 20 places and nobody has this part. I contacted Honda and this part is backordered. We are now stranded far from home with no safe way to get home because nobody has this part.
I contacted Honda directly and they have done nothing to help other than telling us to inform the dealership to put us on a list of importance. Honda had how much money and they can’t find anyway to obtain this part quicker? Honda doesn’t care about its clientele, or for the safety of the people that drive and ride in their cars. My husband was a lover of Honda and now you have turned him into hating Honda. This whole situation is inexcusable and I don’t believe for a second that Honda has put any effort into rectifying the situation.
Reviewed March 16, 2023
2014 Accord needed starter replaced after 39,000 miles for 835.00 dollars. I called Honda Corp. Customer service and had to repeatedly call back to get response for complaint. Google issue for starter on this car, no recall as of yet.
Reviewed Feb. 10, 2023
I’m looking for anyone who can tell me WHY my Accord 2012V6-EX, less than 90k miles, garaged entire time and have had regular maintenance, needs to have the following done: ABS Break Modulator ($2486) power steering leak (884), Timing belt (753), Bushings(666)and side mount for a total of $5,135!!! It’s a LEMON!
Reviewed Dec. 22, 2022
I had the air-bag recall done about 5 years ago. None of the air-bags deployed when the 2012 exl hit a telephone pole at 20 breaking the telephone pole in half!!! Beware!!!! I finally found out about the class action lawsuit for the “excessive oil consumption” yesterday (1 Qt per 1,000 miles), 2 years after the engine seizure. I spoke with Honda headquarters (1919 Torrance Blvd, Torrance, CA 90501) today for an hour and a half. Mostly on hold waiting for Alma to get her stupervisor Markita to come to the phone.
Their telephone computer recognized my phone number even though I had never called before and knew I had a 2012 exl, but Alma acted like she didn't know anything... She asked me for my VIN number, but when I took a minute to find it, and asked why the computer knew it, "So why can’t you look at your computer." She said the last four digits would do. She wasn't aware of any class action lawsuit for the excessive oil consumption, but later said my vin number was not included.
I explained in detail to both of them how the $7,000 engine replacement and the three months of not having my exl and all the time I had to spend trying to get any help probably cost me somewhere around $100,000. I explained that I had 5 Hondas previous to this 2012 that I had driven to the moon and back (350,000 miles), and I would buy another honda if they would help with my $7,000 cost of the engine replacement, but they adamantly expressed to me that they would not take any responsibility for the engine seizure, or the faulty airbags!
After hanging up with Markita, I looked up and found the guys phone number who was the main person involved with the “Honda Motor Excessive Oil Consumption Class Action Lawsuit” in California. I called his cellphone and he was very nice, but explained that all he got from all the time and effort was $500, free oil changes, and spark plugs as long as he owned the Honda. He had given it to his parents, and bought a Tesla. Not with the $500 of course… SMH. Another huge problem with this Honda was crossing traffic! The engine would stall unless you kept one foot on the break and one on the gas peddle to keep the engine revved-up! I really thought I was going to get T-Boned by a Mack Truck a couple of times! Their phone number is: 1 (800) 999-1009. If you want to get the run-around yourself! Todd **. Macon, GA
Reviewed June 14, 2022
Honda roadside assistance is the worst!!! I called in a request and they told me it would be within the hour. No one showed up so I called again only to be informed that it would be another 2 hours. No one called me and advised me of the new wait time!!! I was on the phone for over 45 mins just for them to scram around to figure out what happened with the first dispatch, which they couldn’t even connect with. I tried speaking to higher-ups and they couldn’t provide me any information nor could they give me an email to write to. I bought 2 brand new Hondas in the past 3 months and will never buy from them again! This is unacceptable and the worst customer service I ever received. I never wrote a bad complaint until now.
Honda Accord Company Information
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- Honda Accord
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