Goodyear Auto Service Reviews

Beware! My car has Goodyear/80K warranty tires installed a couple of years ago. Recently front left tire started to leak air. My wife had brought the car to Goodyear in Rochester, MI for air leak repair. The man (Billy) told her that tires were old, irreparable and he would need to replace all 4 tires. He came up with $901 estimation (I have a copy). We took car back and drove to Discount Tires. There the tire was repaired for free, however they had to change a pressure sensor because it was damaged. From now on, I will avoid Good Year tires because of such a service!

The minute Goodyear have been fabulous. When we first moved here we went down to them and they treated us like family. Ocean City NJ Goodyear is a wonderful experience. They're honest, courteous, and just all around nice people to deal with.

Krage's auto repair in West Chicago is a registered Goodyear dealer with a local hometown service atmosphere and quality work is always done. Been going there for years and have sent many friends there too.

The manager and I were able to go over some things today and come to a resolution. I was wrong about some things and Bill, the store manager, was kind and patient with me in walking me through the work performed. I was compensated for the alignment program and they gained some trust from me, a new customer.

So I made an appointment at 1 at 114 Milestone Way, Greenville, SC 29615 Goodyear Auto Service for 4 new tires and when I showed up the gentleman said it wouldn’t be done till 4. Well 4 came around car wasn’t done so I sat, watched and the car wasn’t done till 4:40 which why would you make an appointment if you have to wait 3+ hours for tires???

We have an 07 PT cruiser and had a problem with the air. There was none. Took it to Goodyear Auto at Chapel Hill in Akron and had fan replaced. Was ok for a few days then car started overheating. Come to find out fan went bad. That quick call and was told it would be 3 weeks before I could bring it in and if it was that important I’d wait. Not a nice person. It was warranty work so called the state RD Goodyear and took it there and the next day was informed there was need for a complete overhaul of the system when all that was bad was the fan. So realizing age of vehicle I opted to change it all at a cost of 1300.00. Got it back 3 days later. Was ok for 2 days and then no air.

Goodyear review. Warranty of Goodyear is tricky, never spend extra money for it before you read the note below! I bought Goodyear tires in April 2018 with 65000 mileage warranty for $600 ( invoice attached). There was bunch of the offers $399 for 4 tires, with 30000 mileage warranty on the other places (stores). Person, named George, who sold it to me, told that, warranty will be valid if you come back for rotation every 5000 mileage. When I came back first time after 5000, he wanted me to come back another day, then, when I came back another day, according the schedule made by him, he forced me to wait long time (2-3 hours) like he is busy with other customers. I think it happened to me, because, it was free of charge service by warranty.

We purchased 4 new tires from Goodyear in Greensburg PA. A week later one of the tires goes flat. We put air in it and it is fine. The tire went flat again, so we return to Good Year. They check the tires and said there was no leak and it was because they forgot the tires. So the seal the tires and the tire continued to go flat and we had to fill it every week, even if it just sat there (vehicle not used often). I took there today and they tell me I need to buy another tire because there is a leak. Same tire, same issue different diagnosis. I know without a doubt they did something wrong or installed a faulty tire. I should not have to replace a tire that never functioned properly. Do Not Purchase from Good Year!!!!

I purchased 4 brand new tires like 3 - 4 months ago. I kept having to put air in them at least once a week. Every time I went there I was brushed off about why my tires needed so much air. According to one of the technicians, it was because I needed an alignment. Got the alignment and problem continued. Come to find out, one of my tires had a nail in it. I went back to Goodyear and was given run around about the nail and never got it removed. Thank god there are other tire shops that are more than willing to help out and that is how I resolved my problem. The techs there are lazy and good for nothing. Never will buy tires there again. It's the Goodyear Tire and Service Shop in Spring Valley off of Hwy 94 on Sweetwater Springs Blvd across from the 711. You guys suck!!!!

Back in February 2019 - I had a complete rear brake overhaul done (calipers, rotors, pads and brake fluid change) along with an oil change. Total bill came out to $1,125 - parts were marked up over 100% OEM I could have bought myself - and were either remanufactured or inferior quality over OEM. I had also asked for an alignment as I had the 3-year alignment package during a prior repair (they said wheel bearing replacement require it - I doubt that's the case) - but they never provided the alignment paperwork showing that the work was done as any other auto shop would provide. So my guess is they never did the alignment. 150 miles later the oil light came on. They never changed the oil. Took it back and they finally did the oil change.

I ordered four tires on Goodyear website for Maserati (Model - Levante) and selected Goodyear auto service center (41 S Dean St, Englewood, NJ 07631) for installation. I dropped the car on Thursday, 3rd October for the tire change. When I went to pick up, all the four rims were significant damaged. I also sent the pictures of the damaged rims to the supervisor for the record and he said that he will look into how the damage happened, and asked me to bring the car next day again. Next day, the supervisor told me that the damage did happen due to negligence of the mechanic when the supervisor was away on a lunch break. He said he will get it fixed at their expense but I am having hard time working the service center to get the rims fixed due to lack of communication from the supervisor/manager.

Needed an alignment due to uneven tire wear so I had them put on two new front tires and an alignment, $300 was fair. The issue was a week later when I go to take the tire off to do my breaks 3 out of 5 lug bolts snapped off. I look inside where the bolts are and the nuts where literally so far inside the holes that it's dented inwards. I called them to explain this and they said they could get me in by the next day charging me 80 per broken bolt. They obviously over tightened them but deny responsibility. I showed some pictures of the threading to a mechanic at the dealership I normally go to and he quickly stated that they were obviously severely over torqued which is a common reason for the studs to break off while removing the wheel.

I charge by the tow driver and Goodyear store. Twice happen and have to waste over 2 hour my time. To try straighten this out and on go problem. The tow driver that Goodyear uses are not suppose charge us. So if they ask for credit card to to you. Tell them no. The Goodyear store you tow to charge on your bill. TOW365 driver of the tow truck are not suppose to charge you If you go to a Goodyear store.

This happened at Goodyear Auto Service of Santa Cruz on Water Street. Perhaps this happened because I am a woman. I had a coupon for an oil and filter change for $24.95. I have done this same coupon amount at many auto services over the years, and after the added tax, it comes to a little over $27.00. I have my past receipts. Isaac stood there at checkout and upped the price to $35.00 telling me this was the price out the door, as if I am so stupid I do not know he is ripping me off. One of the worst things was the way he looked at me. Such hatred. I was late for a medical appointment and just paid and left. He told me to tell all my friends to come there. I will warn them and tell them to never go there. He is a liar and a thief.

I purchased 4 brand new tires from my dealership 6 months ago. Assurance tires. That cost me 702.49. The tread warranty is for 65,000 miles. I know that I would probably never get that many miles on my tires, but I only had 6,411 on my tires and was driving along rt 32 and had to pull over. I had a flat tire on the passenger side rear tire. I changed the tire and put the donut tire I had in my trunk and went home. I called my dealership the next day and I brought the tire in to be inspected and after only 6,411 miles on my tires the tread was down to 6 from 9 in 6 months and the tire had a tear in the seam of the tire that was not fixable and they said they do not handle tire warranties and told me to call Good Year and that my tires tread should not have been worn down so much with only 6,411 miles on it. That I also needed to call them and explain to them about the wear on your tread also when I called.

Took tires in for second second. Mind you they lost our records. Had to go to America's for tire rotation. Interestingly I had just had them rotated like 4000 miles. I won't buy tires at Goodyear again. Maybe they will do something about it.

I made a 12:30 appointment on 05/14/2019 at the Coldwater location in Fort Wayne Indiana for a coolant flush and an oil change. When I went to pick up my car, the paper said that my car was now hard to accelerate and didn't move in reverse? It worked fine for me to go there. When I asked him about it they said they believed it was a transmission issue but couldn't even find the transmission dipstick?? I noticed that the car was spewing coolant out of the radiator hose when I moved it, so I put it back in park and got a worker, he said he would grab the guy who worked on my car but he never came out to fix the issue. Turns out it was leaking both coolant and transmission fluid. The guy put more fluid in the car, but refused to assist with tightening the bolt that hold in the transmission. Later the shop closed and the workers chuckled at the situation that they more than likely caused and refused to help with.

On Saturday, April 27, 2019, I brought my vehicle into a Goodyear Service Center in Gulfport, MS because there was a miss in the engine. The service tech inspected the vehicle and advised thru the Service Manager that all I need was plugs and the coil packs were all good. I told the Store Manager that I changed the spark plug and the coil pack on the number 7 cylinder of the vehicle, however I was told the miss was moving from cylinder 2 to 4. I agreed to the repairs and 2 and 1/2 hours later I returned to the facility and my car was in the same condition.

Today is 4/23/2019 and I just picked my vehicle up from one of your locations and there has been damage to the lower front end bumper. Store Location: 9631 Jefferson Davis Hwy, Fredericksburg, Va 22407 Manager **. I went into today for a leaking tire and suspension diagnosis and I specifically told the salesman when checking in to notate on my paperwork that the car is NOT to be pulled into a parking spot when they are done, that it can only be backed in. I explained to the salesman that the car is lowered and will hit the curb if someone isn't careful.

I went in count my car was missing and not running right. So I went into Goodyear at South Point Fredericksburg Virginia. He told me it was catalytic converter and it would be 1200. Then he said, "No it's not that. It's the fuel pump and it would be 560." So I said, "Ok fix it" then went back a to pick it up. When it was in the manager said it running so good. I said, "Great." I got into driveway. It could it was awful. How could they say that when they drove it around to me so again it was back in shop doing what it was doing in the first place. He said now it was the spark plugs. Do they did that and once again picked up. He said I would smell gas cause they got some on when change fuel pump. Ok day after it didn't start right so I took back. He said the fuel pump they put in was bad so got another back in shop.

This place needs to be reported for fraud and abuse. After over $4 thousand in work that I believe was unneeded my car is now stalling when I start to drive and the engine and tire balance lights come on and off. I simply went in for a routine maintenance. I had been going to the same mechanic for over 20 years. I had followed all maintenance schedules on this car and done oil changes. I was told by a mechanic this particular mileage level would need the timing belt done and likely cost total with labor $1k for my type of car. This was told to me by a well respected local mechanic. He was warning me that it would be UP TO that price. I had to find a new mechanic and ended up going with Good Year in Capitola for the first time.

Purchased new tires from Goodyear and was told my alignment was off. I agreed to have the alignment done which usually runs $75. But I was billed $179 for the alignment package. Though I was not asked if I wanted it. Bringing my bill to $1008 though my estimate was $744. They kept trying to sell me tire insurance and a bunch of other service work that would have prevented my car from passing inspection. However my car was inspected two months ago. Probably stick with Discount Tire from now on.

I have a BMW 2017 with a 28k miles. The car is equipped with Dunlop/Goodyear tires (Sports package). For the last several months I noticed my car was so noisy while driving. On 3/5/19 I took the vehicle to BMW (for routine checkup) and I brought up the tires issues to the technician at BMW. The technician said "This is a common problem with these tires". He recommended checking my wheels' alignment which turned to be perfectly fine. I contacted Goodyear customer service who initially insisted on taking vehicle to BMW (not to their Goodyear dealer). Which I already did, and BMW advised to contact Goodyear to check tires and replace them under warranty. Then Goodyear opened a claim for me (**) and advised me to take it to a Goodyear authorized dealer.

I went to the service center here in Rome, GA on 03/26/19 around 08:00 in the morning to see if they had the time to replace an idler arm pulley and use the new belt that I had already purchased. He said that they would look at it. After twenty minutes he came back and informed me that it would cost me $158.00 and they would use the new belt that I had brought with me. When I told him that that was too much, he presented me with a bill for $43.00 I asked him what I was being charged for and he stated that he had trouble finding people to work for free. So I asked if Goodyear no longer provided free estimates? And he said if I can find someone who will work for nothing. This seemed a little extreme being familiar with what I needed and the cost they were expecting. The Company advised that they were turning it over to their District Manager for review.

If I can leave a zero, I would. I unfortunately left my car with a Goodyear location for a simple oil change and brake job. Little did I know it would cost me much more than I was quoted. I got my car back the next day. Less than 8 hours later, the issue I took it in for returned. I called them and they told me that it was not their fault and that I signed a paper authorizing payment, I also signed a paper stating that I was basically a mechanic and was leaving with accepting all work was done properly. (At least according to them). Now, I am not a mechanic. I took it to a mechanic that my community trusted and he showed me the parts that were supposed to be replaced were not. On top of that, they did not even put oil back in my car. The day I was schedule for an oil change is the day everything went bonkers.

I had a terrible experience trying to get my 2003 Toyota Highlander fixed at the South Loop Chicago Goodyear. My car needed some immediate tire repair (bolt in tire) but had also been making a rattling noise coming from the rear suspension when traveling at higher speeds and going over bumps. I asked the manager to take a look and was told they would get an estimate to me by the end of the day (Sunday). Took them until Monday afternoon to give me a quote for $2200, but they said they could work the price down to $1900. Even though the price wasn’t great, I agreed for to them doing the job. They said they would have it done by Tuesday.

Horrible customer service at Madison Heights, MI GOODYEAR. Waited in the lobby for an hour with an appointment for tire installation. No one ever moved my vehicle or touched it to begin install. Very rude! No one even greeted me when I first entered the lobby. Returned tires. Won’t be purchasing Goodyear anymore!

Do not fall for their 6 month special financing at 0%. It is a lie. They lull you into thinking it is applied, but your local store has to apply it with a special code. Pretty shady company. They are crooks. Their customer service is unbelievably rude, too. They basically tell you that you have to return to your local store to apply the special financing. The store would then have to call their customer service, wasting everyone's time. Goodyear has lost a customer. They are banking on everyone being duped by this scheme, so they can collect interest charges they tell you won't be applied. Untruthful and dishonest company.

Goodyear Service Center on US-1 in Homestead, FL scratched all four of my alloy rims during a tire installation, balancing, and alignment on 11/23/18. Scratches are in the same areas on all four rims in a rotational pattern and occur a half inch to an inch away from where the rim meets the tire. The shop manager denied responsibility for their negligence and damage, and referred me to Goodyear’s customer service department which then referred me to their property damage department.

to the outer front ball joint of the vehicle. Result... Noise gone!! Cost: 20.00. What more need be said folks.... Take your vehicle to a shop that employs mechanics, not parts replacers or you will get skinned unmercifully as I did. Avoid Goodyear at all costs!!!

I have taken my car to Good Year in Madison, WI 3 times in 3 months and have had the Exact SAME issues with my car yet every time they diagnose something else and this last time I was told they did a diagnostics check and that the new repair would be $600 and not only is the car doing the same thing (it stopped for 2 weeks and started again) but there's no test on the invoice, no record of me calling 3 weeks ago saying I really needed to get this looked at but they didn't even list all the things I told them was happening!

After having a bad battery exchange that they sold me. I found out that a vacuum hose on my car had been cut and stuck back together. And somehow my power button for my headrest is gone. So I don't know if they swapped my Seats out while my car sat in their shop for 6 hours to change a battery. The second battery they put in they got mad because they had to replace it. Beware about having your car repair done by crooks.

On April 13, 2018, I paid to have my car serviced by Goodyear after it suddenly overheated/leaking coolant. At that time Goodyear did a diagnostic and replaced the water pump which they said was leaking (since they said it wasn’t covered by Ford Warranty) and performed a coolant flush as well as installed a new thermometer. Car mileage approx 52000 miles.

Replaced four tires and got an alignment. Had to take truck back to have it realigned cause it was worse than before I had tires and alignment done the first time. During visit service manager comes to ask if had replaced lower control arms. I haven’t. I have owned truck for 10 years and I do all my own service cause I was an ASE certified Master Technician. He said my cv boot was bad (leaking grease). I said I knew it was not realizing that he was talking about the left front not the right front that I already knew about and had already planned on fixing myself. So they finished alignment and I went on my way. Alignment was better but it did take two times that should of been right the first time. Made a couple of stops on my way home and noticed grease all over left fender well.

I went to Goodyear to have an oil change done. In the process I found that I desperately needed new tires on the front of my truck. I also purchased a 3 year alignment package. Truthfully I feel like I was pressured into it, but I realize that is my fault - I am not good in high pressure sales situations like that. Anyways, they put the new tires on and told me that they could not do an alignment because of my left ball bearings, tie rod, and ball joint. I told them I would come back later to have that done, like the next week. When I went to check out and pay for my tires, he still charged me for the three year alignment. I asked why I was paying for that now. He said that it was easier to go ahead and do it now. Again, not good in situations like that, so I went along with it.

I have over 2 months that I go every week to the store to fix my problems. I brought the car for changing wheel bearing and two front tires (cost=$1000+). After 1 or 2 weeks I go there to check the brakes because of terrible noise. They told me that if I change all rotors and pads, the brakes will be good. I did ($600+). They finished and the noise is still on brakes. I go back to the manager and they told me that he can't do anything about this noise, this noise is in all cars. After a week I went again for oil change and brake check. Another mechanic told me that the left wheel bearing is making a noise, they told me, "That is under warranty and we will fix it for free." I scheduled an appointment for the day after because at that day they didn't have time.

Brought in my car for an oil change and they tried to upsell me over $100 for 2 new air filters. Showed me dirty filters and tried to convince me that my car was full of mold. I am upset that THEY WENT INTO MY GLOVEBOX WITHOUT PERMISSION to get a filter out. I have private, personal belongings in there. An oil change DOES NOT require them to go into the glovebox. In an interesting twist, when I checked my filters later that day, they were not the same type that Goodyear showed me. Also, I could not drop my glovebox down without spilling its entire contents over the floor. I don't think they showed me MY filters at all. I will never take my car back here again, so if they did in fact open that glovebox up, I hope they got their fill by rifling through my tampons, medication, and a clean pair of underwear.

I went to the service center today. Paid for AC recharge and the AC is still not working. The AC was cooling when I brought in the car, it not functioning at all now and I was overcharged for unnecessary repairs. They never called me after the preliminary check to find out if the repair they are doing should be done or not. Stay away from this shop in Riverview FL.

Brought car in for pull to left and high speed shaking, did alignment, gave me car, no better, went back, did alignment again and balance, gave me car back and all was worse, now $150 into this. Went to another Goodyear, they said alignment wouldn't work because I need struts, another $1200+ and another alignment and everything is pretty much the same as it was when I started this costly lesson! Their prices are pretty high and I knew that going in, but I figured they're the experts, why waste time at smaller shop, big mistake!

In Dec 2017 a car backed into me and I took the car to Goodyear in Duluth GA, Satellite Blvd. The estimate included control arm and rim and a couple minor things to do with the tires. My insurance company paid them. They said the repairs would take 4 days. They ended up having my car for 14 days. Each time I called in there was a new excuse why the car was not ready. When the car was ready for pick up the steering on the car was so off I could not drive my car straight. I immediately returned the car. They said the line was perfect. I argued with them about my car driving into the left. This is a new car and even though there was damage to the tire inners the car still drove straight when I took it in for repairs.

I ordered tires online through Goodyear and made appointment at their Goodyear store in Somerset NJ. On the appointment day it took 4.5 hours to finish putting on 4 tires and doing a wheel alignment. On way out I noticed they did not mount the tires I had ordered. They put the same kind of tires I had on there that I hated which is why I ordered new tires in the first place. The invoice they gave me had the tires I ordered listed on it but they werent the tires they mounted on my truck. Paid over 1200 dollars for not what I wanted.

Returned to Southland drive location in Lexington KY to have them replace a two year old tire that had a bad belt in it. They tell me I need a new tire and they don't cover there bad tires. I won't be buying Goodyear products again.

Goodyear dealer told me that my 4 cylinder HYBRID needed an "extra" quart of oil. When he heard that I had consulted the car's manual, he offered me $2,00 back (Ignoring the tax he had collected from me!) I heard him tell another "senior" the same story. My last Goodyear lube!

Stay away from this shop. They do unnecessary repairs and overcharged you and you have to take your car back several times and your car is not fixed. We went to the shop and they told us that our car the compressor went out. We got the compressor fixed. They overcharged us and put in a remanufactured compressor and overcharged us for it and now the air conditioner in the vehicle is still not working. We have taken the vehicle back to them eight or nine times and each time they supposedly fixed it and now they’re telling us, “Oh it’s not the compressor it’s the fuse box.”

Before moving to Maryland my 2003 Acura MDX always passed inspection and never broke down in Washington DC. I took my truck to Good Year in Capitol Heights where they failed the inspection stating it had all sorts of problems and that it would cost me almost $4000 or I should buy a new car. Two weeks later my truck broke down and I ended up buying a new car. I know within my heart they did something to my truck just to get my business but I will never again take any of my vehicles to Good Year.

I went to have a brake check since I was told my Honda Odyssey's brake might need to be replaced when I got its 60K service. The technician checked the brakes and told me the brakes were fine but the transmission fluid and brake fluid need to be replaced. I was surprised since I remembered both got replace when I got the 60K service and should be completely new. They asked me to show the service record and they did find the service record for both. They told me that both didn't look like it was serviced recently and asked me to send it back to the dealer.

I saw an ad for Goodyear tires and drove to my local Goodyear location and they quoted me DOUBLE insisting "this is the best deal". I went back to my office to check my research and confirmed right sized tires, and right company (Goodyear) and called the location back and have asked them to honor the price I found on Goodyear dot com. I was put on hold and after a while, ** picks up the phone and says "yeah, my supervisor says we don't match online prices". I said, "It's on YOUR website," and repeated it back to him thinking he was giving his supervisor wrong information. I asked ** if I could speak to the supervisor and after putting me on hold again repeats the same we don't match online pricing and adds "even our own".

I went to the Wadsworth, Ohio Goodyear service center to have the turn signal bulb replaced on my daughter's car. While doing this simple service, they failed to secure the plastic panel that they had to remove in order to change the bulb. It came loose as my daughter was driving and wrapped around the wheel. When I went in to let them know, they were condescending and would not commit to a time frame or waiver of charge to repair the damage they caused. I did not even get an apology from the manager, A.J.

Well to start I have a 1997 Jeep Cherokee XJ standard 5 speed. 4L 2.5 2X2 not 4X4. So she already had high mileage when I got her and took a lot of love to get her where she is today and with that being said I always have done my oil changes and have never came across this problem. But for some reason I don't remember why but I took her to Goodyear to get the oil changed and I see this sticker they put on the left hand top corner of the dash and it reads: DATE 06/03/18 MILES 233500 for next service or an idea for the next change... Here's my problem. I have already had to put 2 quarts of oil in already and it's only 04/26/18 and my miles are only at 232098 and I don't drive like a madman and living in Hawaii there's not much room to go fast so I'm not too pleased with the results I was given.

If I could give a negative star I would. I have been a repeat customer with Goodyear for years. NEVER has there ever been an issue until last Wednesday April 4th. I went for an oil change as always. I now have a Nissan Sentra, which like before; scheduled the appointment online via chat. Last time I had my oil change, I was scheduled for High Mileage which I schedule the same this time. Long story short, this "person" (I so want to call him so many other things); out the gate his tone was a bit much. Tells me my car needs synthetic oil instead of the high mileage. I said, "that's what I got the last time I was here." He said, "no actually, they put the synthetic and just charged for the high mileage. Actually did you a favor." I said, "excuse me"?? "No not when I paid for a service." He goes on to say, "well I can't let that happen again."

I set up an appointment online and it didn't go through. So while I was there I set up another appointment for an hour later. That one went through. Now the manager says I can't have that appointment because someone else already took that slot! They don't bother to reflect that fact online! They also don't give you the online prices unless you show them it.

Goodyear Russellville AR - Great service, fast, polite workers! A+ recommendation! They has my car in and out in less than 20 minutes. My brake light was working again, as well as the antenna fail issue for my Sirius Satellite Radio!

I have been to location at 1520 Hebron Pkwy 75010 a few times. I have had excellent customer service before but today 1/5/18, I noticed new management when I made an appointment at location day before for 930 oil change. Arrived 9:23 and left at 11:06. No offer in regards to discounts available, no apologies for wait time and customers in and out before me that had no appointment and came in after me. I would like to know what happened to previous manager and some type of compensation for the poor customer services.

I took my car to Good Year in Oxon Hill MD because my check engine light was on. I described to the manager Ann that the car was shutting down and had to be jumped to get it started. I left the car there and a few hours later Lamar called and said that one problem was that I needed a new battery. I said ok. The next day Lamar called and said the car was ready. I immediately went there to pick up my car. I paid my fees and left. I was about a half a block from the store at a light and the car began to shake. I turned around and went back to Good Year. I told Ann that the car was shaking. She came out and drove the car. While out the check engine light came back on and the car began to shake and there was a sound coming from the car that wasn't there. She said I could leave the car again and they'd do more diagnostic services on the car but I would have to pay more money. I refused and left.

Didn't Add Enough Oil - Engine Locked-Up. Refuses Responsibility. I've been getting my oil changed from Goodyear at Town Center Pkwy, Slidell, LA 70458 for over a year now and after my last oil change a month and half ago and 2k miles the engine locked up. Toyota of New Orleans inspected the vehicle and found no oil leaks, burning of oil, nor tampering of the vehicle. After several attempts on my part, Goodyear finally agreed to send someone out to inspect the vehicle. The third party company only drained the oil, nothing more, and discovered there was only 1.5 quarters of oil in the vehicle when there should have been 5.5 quarters. Toyota said there is no way my vehicle burnt 4 quarts of oil in 2K miles and in their opinion Goodyear did not add enough oil. Goodyear denied the claim without explanation.

Goodyear Webster NY - My tailpipe had corroded and was hanging off the underside of my 2004 Ford F150. I asked Frank if I could bring in my truck to see if they could remove the hanging piece and give me an estimate on a repair. When I arrived, they took the truck and put it on a lift. I waited and watched from the waiting room. I was told that they could not do the repair and that I should take it to a welding shop for an estimate. I asked them if they could cut the piece off and I would take my truck to another shop. I watched them use a BLOW TORCH to remove the piece of pipe. It was dark out when I left so I did not see the damage to my truck.

I took my vehicle into Goodyear Auto Service Center at 4201 N 23rd St McAllen TX 78504. The sticker date is 11/12/17. I had taken my vehicle in July or (August). My vehicle is a 2004 Ford Explorer Eddie Bauer. The work I got done was an oil change. The mechanic that did the work had overtightened the Oil filter. Oil was spilling out. My fiancee called & took my vehicle back to get looked at. The manager saw the issue. Had a new mechanic fix the issue. As my vehicle was on the lift he had a problem try to get the oil filter off. My vehicle was rocking. Now due to all of this I now have an oil leak which I never had before. I am a Goodyear card holder for over 7 years. I called them and no help. Now I have to keep an eye on oil.

I took my 2013 Buick to a Goodyear Auto Service center after it broke down on me going to work. After I had it towed there the tech broke the bad news and gave me an outrageous price. I have it fixed. Not even a year later same problem. Hell even bought a tire and it's definitely defective. Don't spend your money with these crooks.

My husband set up an appointment for a simple oil change/tire rotation service directly after work. 2 hours later, overcharged, uncompleted work and blatant disregard for my time since I was never approached that my car was "done." These smart vehicles have the ability to notify US of any issues. Imagine my "delight" as I begin driving, after said appointment to see a notification that my car was NOT SERVICED!! I paid $68.62 for NOTHING!!

On July 2nd I scheduled an oil change with Goodyear Auto Service at 9 am for July 3rd online. The email confirmation stated any change I would be notified by email. I arrived at 9 am as scheduled and was told they tried to contact me by phone but my voicemail was not set up to reschedule for the next day. Then explained to me someone called out. That was their reason for poor service. I will never bring any work to Goodyear due to not even trying to make it right. Just was told "Sorry." This was a waste of time and money.

I came in at 7:30 am on 3/31/17 for oil change and tire rotation. The manager told me they would work on it until their 8 am appointment showed then they would have to switch to that and they also had a 9 am but would have it done by 10 am. However, a guy comes in right before the 8am appointment and wants 4 new tires and alignment and lo and behold they are working feverishly on his vehicle while here at 9:41 am mine is still sitting. So I guess sale of product overrides a service. Then their 9 am shows up for oil change and tire rotation and they tell him it would be 2-1/2 to 3hrs. I don't know about you but I can complete an oil change on my own car in 10 mins and could rotate tire prob in 20mins. Only diff is I can't balance them at home so I won't be coming back here.

I make an appointment for oil change on the internet for my Honda Civic 2007 today April 30 at 12 noon. They call me and told me if I could take it at 10:00 a.m. When I got there they said they will have to keep it until 4:00 p.m. They will call me when it was done. They call me at 3:30 and said they did not had a chance to do it if I can leave there for the next day. They kept the car for six hours and did not do it. I was without transportation for six hours for nothing. And still want a kept it for one more day. I work Mondays. This is not right. Is the worst customer service I've seen. This is the first time I go to Goodyear and will be my last. This was at Goodyear auto service 5970 Crawfordsville Road Indianapolis IN 46224-3708.

So we came in to get a patch on our tire and so far been here about 2 hrs now. Said only 2 people working. Too bad one of the two men working the desk couldn't put a patch on. Wish we would have went to our local tire Service.

I went up to Goodyear because the muffler, that had been hanging by a thread, had (finally) fallen off my car. I was looking to replace the muffler and the exhaust pipe. The brake light was also on, so I went in to get it checked. They said that it was the rear brakes and that the back tires didn't move (so essentially the car was being dragged by the front wheels).

Goodyear on Clay Street, Jacksonville, FL 32202. I had an appt today at 1 pm, got there early and was told they were running behind. I ordered the Full Synthetic Oil change with free tire rotation. 45 minutes later the store manager Bill came to sell me air filters. I thought my car was done but no and he said they wouldn't mind taking me to work since it will not be done in time. Then he came out 15 mins later saying the tech put the wrong oil in it and he needed to take me to work and I needed to leave my vehicle with them. I said "NO, I am off work in 2 hours and have someone following me home then I am leaving for out of town. I need my car now." I got in to find the passenger seat covered in stains and wet. I immediately took two pictures of it. I am contacting their corporate office and filing an official complaint to have my car cleaned. If the store manager would just have been honest with me, I would have left my car to let them clean it.

I had my car serviced at Good Year Tire and Service on February 2, 2017 for a transmission flush, coolant flush, and oil change. Now their services say they check for leaks. 16 days later my 2012 Nissan Versa was towed back to Goodyear on Levitt Parkway, Willingboro, NJ and after diagnosing they said I need a new transmission because my transmission oil coolant line rusted out and all fluid leaked. No they are not at fault for the line being rusted but what they are at fault for they failed to check lines for leaks. Had they did they should had let me know my pipe was rusted and they didn't. So I paid for services that they didn't complete at 100 percent and had they notified me I would of taken care of the rusted pipe and would not be replacing an engine. Picture of what state that shows they should be checking for leaks and receipt.

It was my original intent to ask Goodyear for a second customer card since mine seems to wander between the drivers in our family. My local retailer, Burlington Tire & Auto, in our long (20 years?) relationship must be the diamond in Goodyear's crown! Poor service is ever with us but the vitriolic reviews I encountered online for some reason other Goodyear retailers across the nation prompted this response. Ask your retailer if he/she knows Bill Anders (Burlington owner) or values the new customer coming through the door as much as his oldest. Be careful, answers to those questions can keep you free of the Internet complaint crowd. Really!

Last year I bought a car from a deal, and it was too cold to do work myself. I went to Goodyear, for some small repairs. When a guy came out he told me that he had to do this and so on running my bill up higher, and still didn't do what I needed. It was what he wanted to do. Since then my alignment has been no good, tie rod ends, toe shaft. Everything since that day has been falling apart. Their prices were 200% higher and their knowledge of mechanical engineering was questionable at best. This store is located in Mooresville Indiana on High St. Don't go there.

By Wednesday eve noticed a burned oil smell! I crawled underneath to discover the oil drain plug was loose and crossthreaded. They looked to have tried to cover this up by them putting blue liquid gasket all over the plug! Undercarriage and driveway after just 24 hours looks like 4 quarts had already leaked out! Stopped by there this am, dude says "we all use torque drivers. It's impossible we would have cross threaded it!" Wow modern stupidity (normally easiest way to strip/cross thread) using air or power tools! I bi-weekly check every bolt on her ride (multiple issues over last 6 months). Was at an AC shop 1 week prior with no issues! I plan on taking car to them tonight! Making sure they replace oil pan gaskets and now oil and filter again! Simple as this! Or I will be in jail guaranteed!

My experience was the worst, I was totally disrespected, talked over when I tried to talk to this person. He simply refused to listen to anything I had to say, so I'll say it now. All prices for everything are way too high. I would like very much to state this man's name! Store manager 40 Parsonage Rd. Menlo Park, NJ 08837

I purchased brand new Goodyear Kevlar tires for my 2014 F350 4x4 platinum truck and was told they were great tires, very aggressive for off-road, and strong against flat tires from nails. I own a roofing company. I paid over $2000 for these tires and one year later I have had two blow-outs, and the tires are completely worn out. One year and the tires are history. They totally suck for driving, they wear out faster than any tire I have ever purchased. DO NOT BUY GOODYEAR Kevlar off-road tires unless it's for a weekend jeep. Goodyear you suck.

My mom who is elderly brought her Buick to Goodyear auto service. They quoted her almost 1000.00 to fix her catalytic converter. Also charged her 120.00 to put on the diagnostic tester to tell her what was wrong. Normally this testing is free at Advance Auto but not here. We took her car to Midas down the road and they fixed for under 500.00 dollars. I give them the worst rating because they tried and did rip off my elderly mother. Shame on this place.

Service Manager, Jamie, was extremely rude when I brought in my car today for a low tire. I have purchased tires from this location for over 30 yrs and am a former Goodyear Tire and Rubber employee and have never been treated so rudely. I will no longer patronize this location. I will also strongly encourage my community not to patronize this location. I called and was treated cordially by Kevin and told there would a maximum an hour wait. When I arrived 2 minutes later, Service Mgr Jamie, rudely informed me that I would have to wait 3 hrs just to check my low tire. This is not repair. I find it reprehensible since 3 gentlemen including the manager are sitting at the service counter. I encourage all not to patronize this store! I also purchased the tire protection plan when I bought my tires!

I purchase a 2015 Jeep Grand Cherokee Overland new in 2015. I love the Jeep but after spending $54,000.00 for my Grand Cherokee I am very unhappy with the Goodyear Fortera 265/50R20 tires. I have had the dealer rotate them every 6000 miles and the tires now have 27,000 miles on them and they are completely bald with almost zero tread on them. These tires are terrible!! I have always gotten at least 50,000 miles before replacing.

My son took his car here for an oil change and a week later the check oil light came on, so He took it back... At this point they told him it was leaking oil at the rate of 5 quarts an hour and they would have to look at it and let him know what was wrong, but they were looking at least $300. They showed him that is was leaking oil... My son who knows nothing about cars called me immediately.

I went to this location to have a wheel alignment done on my daughter's car and mine. They came stating she needed wheel bearings and I needed a tie rod. We had the work completed. After the so-called work was completed and I was assured a wheel alignment w/ my new set of tires I purchased as well... wheel alignment was not done correctly... steering wheel was not centered and I could no longer turn to the left w/out a struggle. I take it back and they then state I needed a rack and pinion replacement. I get that fixed and ask redo wheel alignment also. Wheel alignment was still not done correctly... my vehicle was then returned to me off centered and squeaking! I take back they say "you need brakes/rotors/pads!" To no avail my wheel alignment was not done or my daughters... yet they were paid for all of these services.

Had my water pump replaced in October 2015. On 081116 my car dealership told me my entire cooling system including the pump is clogged with a large amount of fix a leak product. Relayed issue with Goodyear location. On 081216 I spoke also with their Corporate office whom put me on hold and contacted that location. Corporate office returned telling me the location has told them 3 of their employees told me "I" have been told not to use fix a leak product in my vehicle. So they lied. My dealership has informed me that it will cost me $2014 to repair the whole coming system. I am in disbelief. Currently I am renting a vehicle to manage. I have sent the estimate to the Corporate office. I have not received a reply. What should I do?

Like others have stated, I went in for the "FREE" tire repair. Suddenly a FREE tire repair caused by a small nail in the tire turned into me needing a whole new tire at $140. I declined and took my car to a small local tire shop where I paid a (whopping) $12.00 for the repair. Somebody needs to call Chris Hansen on these people!!!

Show in the Riverside CA location 3863 Tyler St. To get change of oil, using a coupon for $17.88 regular price was $29.99. Wow I want to save money. Go in to the desk to request service, the price is for members. They ask me for my license to and my information, after that they ask me for my social to be able to qualify for the discount. Ask the person, "how much is the regular price on the oil change," answers me "$39.99." All this are only a false advertising or the employee from this location is doing his own rules.

Next day I took the car to local tire puncture shop, and they fixed it for $15. And they shown me it's middle of the tire, so Good year lied for business... is this is the way to gain the customer/money? BAD. Change the name from Goodyear to Bad year.

Years ago the service at this Goodyear West Dixie Highway Center, North Miami was very good. Now, the service has declined drastically under the current store manager, who is extremely rude. Also, they are well known in trying to get customers to spend more by telling customers about all the "so called" many other issues that are apparently wrong with the car instead of sticking to the main problem that you took the car in for. It's near my home but definitely will never be going back after the disrespectful treatment I received when complaining about a service problem they created after working on my car.

I had my 2009 Lincoln MKX taken into Goodyear Auto Service Center to replace all four tires. Along with the replacement of my two outer tie rods and a New York State car Inspection. The service took place at 1985 East Ridge Road in Irondequoit, New York 14622. I received my Suv back later to realize that my ignition hesitated to turn over when starting my car. I also had my check brake system light come on. I called the shop to explain what problems I was having with my vehicle. The reply of the person who answered the phone was that my car had too many miles on it. I told him that before I had my car taking in to them for service my ignition was starting just fine and now it doesn't along with the service brake system coming on.

I took my car in to have the tires balanced and rotated also for an oil change. I was told my 2 rear tires needed replacing. I did not have a problem with regards to vibrations or driveability with my existing tires but was going on a road trip and have always done this routine prior to a long trip.The manager says there was a special for 4 tires and alignment package, I decided to purchase the package. After the tires were changed, aligned and balanced, the car developed a severe vibration and shaking in the front driver's seat and steering. I could not take it in due to my scheduled trip. When I returned I took the car in, all four tires were changed due to defects. I still have the problem in the rear, took to dealer to balance the tires. Said LR tire was def., took it to GY and was ver. as def. and was replaced.

In 2012 & 2013 I purchased 2 Goodyear tires respectively, so 4 brand new tires. The 2nd set which was about a year later, the service writer/store manager convinced me to spend extra to buy the road hazard protection. I was able to use it at least once or twice when nail punctures had to be repaired, which was great! They did what they promised they would. However upon recently returning to that same location that sold me the extra road hazard plan, they tell me they cannot locate any record of it in their computer!

I wrote this once on Goodyear site. Never got posted? WHY? I bought 4 tires from another place and needed a wheel alignment. Their guy was out but they checked my front end parts out. All was ok. I was sent to this Goodyear place 3949 E. 8 Mile Rd. and wow, they told me all 4 ball joints are bad and my rack steering needed replaced?? I am over 60 and worked on cars ALL my life so I know. I ask them to show me where they are worn. They could NOT! I said alignment it how it is and went, got sandwich, came back in 15 minutes and truck was all done? Too fast to do an alignment. I took truck next day to another place and all parts were checked out good again and it took them 1 hour 17 minutes to alignment it because it was so far out. Goodyear NEVER touched my truck but still charged me for it. GOODYEAR is NOT honest!! And they won't even post this so people can see it.

Hi. Recently I bought my new Grand i10 Magna car on 24th Jan 2016 from Shivalik Hyundai Ahmedabad. Even in just 700 to 800 km my front side 2 tyres was damage & one was blast. We saved from major accident. I hereby request to you that please change my both tyres under goodwill warranty of your company. It is the question on prestige for your company that even in just 800 km tyres was blast. They provided me to logged a complaint to the Goodyear where it took almost a week for the Engineer to come and check and at the end I was provided with the reason this is not replaceable. This is highly painful. After spending lakhs of rupees in my car you have been provided with such an answer. Deeply regret the way Goodyear is dealing with his customers. Highly disappointing. Company is really rude and hesitating on replacing the defective tyre they supplied to us. Very shameful for such a big brand.

A friend took her 2009 Impala to the Goodyear on St. Andrews Rd. Columbia SC. She needed a new door actuator. I suggested she go to Seven Oaks Auto repair, but Goodyear had the part and it would take two days for Seven Oaks to get it. I told her to stay away from Goodyear because they would sell products and services that were not needed. Well, my suspicions were correct. They did charge her for the door actuator, $80.00 for replace an easily headlight bulb (cost at Auto Zone $15.00) and they would install it for free, and did not do the code check she asked for. A few weeks later she told me she was concerned that her dash message indicated oil change needed. She had had an oil change just 1,000 miles ago. I reminded her that Goodyear did not reset the code. I then checked her oil and it was full and fresh.

This was the Goodyear/brogans tire service in lansing, MI 48912. I have a 2000 deville that wouldn't start. I called goodyear and they told me they can fix anything. I believed them and paid $70 to get my car towed there and to fix the problem. The car sat in the parking for 5 days. I called them the 5th day and they said they don't know what the problem and they didn't charge me anything. It turned out none of the mechanics even looked at the car at all and my brother confirmed this because he lived near the shop and the car never moved from the spot where the tow truck left it! I had to pay another $70 to have it towed to another shop to get worked on. They are very dishonest and liars, I will never service my car here again!

I recently purchased a used car and received All the receipts for service done. I noticed a receipt for a Reman Starter from Goodyear Auto Service in Vero Beach Fl. on 21st Street. The starter was done November 5th, 2015. That was (4) Four months ago, the starter NO LONGER WORKS! There is less than 1000 miles on the car since the work was done. Having replaced many starters before myself & with my mechanic husband, I know that even a Reman starter should last longer than four months. I called the store & was told it was no longer under warranty. I feel that due to either shoddy (BAD) workmanship/bad parts this starter should be REPLACED for FREE!

My name is Erica **. I went to store #1250 at 1640 S. Congress Avenue in Boynton Beach, FL on Monday, Feb 22, 2016 at approx. 7:45am to patch my rear passenger tire on my 2014 GMC Acadia, before work. Knowing I had to drive 30 mi to work and not feeling safe in my vehicle without the patch, I paid the shocking and ridiculous price of $38.47. Anywhere else, the patch is $15.00. The store manager, **, was very nice and accommodating. He let me know I needed new tires, but would be able to patch the tire now. Being the first customer, I was done in 45 min.

My car was making a knocking sound and my the steering wheel was very wobbly. I stopped at the Goodyear Tire in Glen Burnie Maryland on Ritchie Hwy to check it out. First, they took 3 hours to look at my car. Then they told me I needed a $2000.00 repair job. I made it back to the Silver Spring-Rockville Maryland area and took it to Liberty Gas Station which has a car repair service center too. Robert, an honest mechanic, looked at the car and said that first I just needed a new tire on the right front and later to get the control arm ball joint fixed which caused the tire to wear fast. I got a new tire for $80.00 installed. It fixed the problem of the knocking immediately. I did not need $2000.00 of repairs. I am an African-American female. Where is the fairness?

I recently had work done at a Goodyear on Division St, Metairie, LA auto center for a Synthetic oil change. Then we decided to also get front struts changed. Toyota dealer started the next 5,000 mile oil change. They found that your technician had misaligned the oil pan bolt stripping threads. Costing me $525 for a new oil pan. I could not download my receipt from my Goodyear website account. It did occur on October 14, 2015.

I took my vehicle to Goodyear Auto Service Center located on 208 Johnston Street, Lafayette, Louisiana to have the pressure in my tires checked. The TPMS indicator came on due to the change in temperature. I got there at about 7:15 am and was told that I would have to leave my vehicle there because they can't get to it before 3:30 pm. Imagine taking approximately 8 hours to check the pressure on the tires and possibly putting some air in it. It is unfortunate that I bought my tires and road hazard warranty from them. I will never make that mistake again. This is ridiculous to have to wait 8 hours to have the tire pressure checked.

I was driving home one day and the car was having issues. After talking around and talking to my father I decided to take the car to Goodyear to have it fixed. They called a few days later saying that it would cost around 700 dollars to fix. So we had them fix it. Not more than 2 days after we picked it up the car broke down again. We called them because their work is under warranty. Found out that they had messed with what is now broken in the car, so they broke it while fixing it, and yet they will not fix the problem. They are not even willing to meet me halfway, by charging me for the parts and not labor, which really is pretty giving on my part as the car is under warranty and they broke it. Instead they want to charge us another 600 dollars when they broke it while fixing the first problem. Not happy with Goodyear auto at all. Will never use them ever again.

Replaced the sensor, now car running worst. They say I need 2 more oxygen sensors. The 1 sensor cost over $400. Now the other cost around $300. I only needed 1 sensor when I came in, they messed my vehicle up. Car idling higher and check engine light on.

My exhaust was getting loud. Everything I could see from ground level view looked okay. Took car to Goodyear on High Street, 43214, Columbus. Rep called me and said I needed entire exhaust system and also catalytic converter replaced. I had fallen for the catalytic converter replacement years before at a muffler chain, so I denied approval for the $1250 repair. Took the car to a local independent muffler shop who put the car up and showed me there was a rusted clamp -- the rest of the exhaust had absolutely no problems. He replaced the clamp for $50. I have been driving the car for weeks now with no problems. I have been a customer at the Goodyear mentioned for 20 years. Never again. If they would do that to a regular customer what do they do to one-time customers?

I have been bringing my new car to this store for 2 years. I decided to take my car to another store because it was not running correctly. I watched the attendant take out my air filter. The filter was so black I could not see the material. I just had a complete oil change with your store three months ago. Because of this problem with the filter I had the rest of the car inspected. The oil was black. I know enough about cars to know this oil has not been changed in a long time. Why did I pay $75.00 to have an oil change at your store? I had to have the entire system flushed because of the terrible work your store does. I would not want this to happen to other people.

I went to Goodyear 4705 West Craig North Las Vegas NV. I put two new front tire in 2009 Mercedes C350. That same day, I noticed one of the tire was a little low. I went back the same day. I was told everything is ok. Two weeks later, the same tire went completely flat. I took it back. They said the sensor inside the tire was damaged and I need to pay $176 to get it replaced. The only way the sensor got damaged was when their tech used their machine to remove the tire. I called corporate office, they could care less. I am a pastor and a police officer who work hard for every penny I have. Very hard to see a big company ripped me of. All I can do is warn others and hope God changes their wicked heart.

I set an appointment for 10am, I waited and waited and was told someone would be with me shortly, twice. I ended up leaving and going somewhere else. The customer service here is non-existent. And I was not going to pay them money to waste my time.

My daughter went into Goodyear on September 19 (Saturday) for an oil change. The car was running fine. Shortly after leaving, it started jerking and smoking. I had it towed back to Goodyear. They told me that someone had left the cap off. Turns out it was off the radiator. It was shortly after closing but they looked at it, then said she was good to go. When she tried to leave, it wouldn't stay cranked. They said leave it and we'll look at it on Monday.

Oil filter cap and it's gonna take a few hours to order the part so it took 3 1/2 hours and we were upset. When we picked it up they told us we need to replace struts spring and mount on driver side. They told us it would cost $678 but I overheard the manager calling Sunlime. He told me the strut is gonna cost 107 each so I called Sunline. They charged me 35$ for whole strut assembly so I found my own mechanic to save so total was 85$ that includes labor. My mechanic told me I need a alignment so I went back to Goodyear again. They said it would take 59 minutes. I came in at 2:30. I had a appointment so I left and I spaced off.

My car couldn't start and I took the vehicle to this repair shop. I was told both the battery and starter had to be replaced. I was told a new starter would cost five hundred dollars. I agreed to get the new starter. While the car was being repaired, I checked Hyundai for the cost of the starter. It was $295. When I returned to Goodyear to collect my car, the invoice showed a REMANUFACTURED starter for $504.27. The attendant said "the starter cost what it cost." I had no choice but to pay the bill. I was ripped off.

My starter went bad and I went for repair at Goodyear on Lavista Road, Tucker, GA. This was a neighborhood place and I try to give them the business with oil change. The starter normally cost $125 but they charged me a total close to $400. I have decided that I will never visit this place and found a good honest mechanic for my future services. Enough is enough and I have tested them and will never go back again.

Just wanted to add after reading many of the complaints against Goodyear service stores as a former employee for 14 years, as store manager and assistant district manager the type comments were the same 30 years ago. There is so much pressure on store managers and service managers to make unreasonable quotas to attain a bonus. Since hourly wages are very low for mechanics they must look for all the work they can find. Usually a scare tactic that if an item which may show wear but not necessary to replace sells the job. Upper management will deny this claims but trust me if quotas are not made heads will fly.

I took my car in for an Emergency Repair (coolant light came on) on my 2011 VW Tiguan. I have taken my car here in the past and trusted the staff, Pleasanton CA. They ran a diagnostic and informed that it was a thermostat/housing unit. This was of course an incorrect diagnostic. After several phones calls and discussions later with Goodyear they informed that it was in fact the water pump. I authorized the repair of the water pump.

Took car to Goodyear in Maryland Goodyear for window repair. Good job they did on the window. They gave me a letter stating that the wires on my driver side has been cut for reason. I knew that I just had to have confirmation from a reputable ASR shop to confirm it. After a couple days of picking up my car I knows that my car was rumbling. Thought it was something under hood. Turns out it was a bad tire on PRRS of jeep. Purchase 4 brand new tires just a couple months ago from Walmart. Goodyear again has stolen my tires.

I went into Goodyear with one almost flat tire. They did the sales pitch on me and I ended up buying 4 new tires. We got the car home and all the tires lost most of the air pressure. We filled them 4 times and then went to our local mechanic who said they had not cleaned the rims to make the seals work. Took them back and they said they did clean them but that the rims were bad. So instead of telling us the rims were bad they still sold us four tires (which they will not take back because they were run on the road) and put them on faulty rims so that now they will not do anything about it. Whatever happened to honest, upfront salesmanship.

Turn signals not returning after turn. I was told there would be a $50.00 to troubleshoot problem. I was under the impression that it would be included in the labor cost since I knew and they knew what had to be done. A new switch installed. They advertise a hourly rate of $99.00 per hour. It cost me $148.00 labor for an hour's work. I have used Goodyear for years, but, they have seen the last of me. I don't use crooks for service.

I have been calling several times per day for 6 days to get a tire replaced. One local Goodyear shop could order it, but it took them 3 days and about a dozen phone calls to get that far. They were going to charge me $25 shipping, but never have in the past on a stock order. I tried the shop I bought the tires from. They said they couldn't get it at all. I called the 800 number several times and each time got different and conflicting answers. Both customer service and both shops refused to provide me the district manager's number about 2 dozen times over the next 2 days. I still have a flat tire, and when the district manager finally called 6 days after I started, he refused to look into any of the problems. I have never had this problem with them in the past, but this has been a very poor experience.

1st time my car broke down I called AAA for a recommendation on a mechanic. What a mistake that was. Very rude. Don't go to Advanced Auto Goodyear Tire Prescott Valley, AZ. Unless you want to be treated like crap. 5 mos later same radiator trouble, had to return to same mechanic. Same man to be treated RUDELY. Turned out they said it wasn't same problem. Totals $1100 approx.

Waited 1 hour and 45 minutes for a tire plug and was THE ONLY CUSTOMER on the premises. And I counted 7 employees in the garage. Last place I went to get the same service did it in 19 minutes for 2/3 the price. And the manager was condescending and sexist. I will NEVER step foot in the vicinity of this god awful place. The parking lot even smells of sweat and BO.

I went to Goodyear Auto Service to have an oil change and tire rotation. On inspection they told me I needed an oil pan gasket and they showed me oil all over the bottom of the engine so I had the work done at the cost of $243.19. When I got home I took a look at the ground where the car parks and there is no oil on ground. For the amount of oil on the engine there should be oil on the ground. I don't think the drive from my house on ** to the service on 13872SW88 St. the car would have sprung an oil leak. I have pictures of the ground showing no oil on the ground.

I took my car for services at the Goodyear in Volunteer Rd on Davie Fl. It needed basic oil, filters, tire rotation, and balance. The Manager called me asking if I wanted to change the wipers they were old and I agree to do it. After paying I get in my car to drive and the windshield is completely crack in the left bottom corner just in front of the wiper. After complaining he tells me that I brought the car like. So at the end is his word against mine, my insurance did not pay for the new windshield so it was a $325 expense out of my pocket.

Well, I found a Goodyear total care network. A replacement set was put on my truck for 53 percent of retail new, which was about as much as I paid for the first set. These ones are also hard to balance and wobble.

Terrible & Rude at Goodyear in Kendall! To start off I have been a customer to Goodyear in the past and never had such a terrible experience as I had yesterday. I was due for an oil change and decided to go yesterday to get it done. When I first got there I was standing inside for 10 minutes and no one had come in to attend me. I got frustrated and opened the door and asked one of the guys working on the car to please send someone in so I can be helped. The gentlemen who helped me was very rude, you could tell he was unmotivated to help me. I explained to him that the overheating light in my car had shown up on Friday night so I wanted him to check my car to see what could've caused this... He explained to me for that to be checked it would be $100 additional. I told him to give me a minute as I spoke with my father to see how I should proceed.

Warning to all, never take your car to Goodyear smiths auto and tire in Longbeach Mississippi!!!! I took a 2000 model Toyota echo that I only paid $1200 for to Smiths Goodyear for a miss in the engine. I had already replaced over $300 worth of new parts and sensors trying to fix it myself. After it had set in my driveway for over a year, a dear church member of mine told me of a place in Longbeach Ms called Goodyear smiths auto and tire on Pineville road in Longbeach Ms. and she said they were good Christian people and that they would treat me fair.

I just came in the alignment and the car barely pulled. Afterwards the car pulled so hard that I nearly hit a curb.

I just went to Goodyear for car service and was told I need new rotors and brake pads. I paid $350 for this. I left the store and my car started smoking and pulling to the left side and it locked up!!! Goodyear came and got my jeep and said I needed calipers and hoses too. This cost me another $500. I told ** the manager how wrong this was for them to do this. He laughed and said he would dump my car in the street! Evil place. NEVER GO TO GOODYEAR. ** ON LAKESHORE PKWY HOOVER AL IS A FRAUD AND LIAR!!!

Give cheap estimate to get you hooked, then pad the bill for expensive repair job.

I was driving my vehicle ford figo from coimbatore TO erode NH 47 suddenly it got back, left tire got punched. Tubeless tire have driven only 4 kms... the tire got damaged. What's the concept of putting tubeless tire? Shameful answers from the company. In last two years I have driven totally 8500 kms new car. I expect a favorable reply from good year. It's still in warranty period.

3181 Hempstead Tpke in Levittown, NY. Have been a longtime customer of this particular Good Year location, having brought in my previous cars as well as bringing them thousands of dollars in work with my previous employer's work van. The first time I brought my Jeep in for two new tires they told me that my rear brake shoes were bad and leaking- the repair was upwards of $600 so I decided I would go the cheaper route and have my brother who's a certified mechanic do the work. He checked out the rear shoes and found nothing wrong. So I figured that maybe the technician was inexperienced and just made a mistake. Brought my Jeep in for an inspection a few months later and told the gentleman at the front desk not to check anything beyond the standard NYS inspection, as my brother is a mechanic who helps maintain the vehicle and I wasn't interested in doing any further work on it at the time. They immediately took the vehicle in. This was the longest inspection I've ever had, my vehicle spent almost 4 hours in the air and the young technician went over every little detail of the car with a fine toothed comb even as far as opening the cover on the rear differential (which is not required on a NYS inspection).

My car gave me a p0101 (MAF) code and figured I would fix it myself to save money. After a week and a half of messing around with the problem and taking my engine apart and putting it back together again I thought it best to take it in to the pros. Let me tell you that this store has 'pro this' and 'experienced that' banners all over the place so I felt I was in good hands.

While traveling from Florida to NY on I95, I had a non-repairable flat on my new Acura's Michelin tire. I then went to Goodyear and purchased a top line P236/60 18R Assurance Comfort Touring Red tire at a cost of $219 plus installing, etc. totaling $258! I only drove 3 hours in I95 when that new Goodyear started losing air. I pulled over, had the donut spare put on and stayed at a relative’s house till the next morning. I called Goodyear Customer Service who assured me that they would give me the courtesy of having the tire replaced and to have to dealer call them. Well I did just that, only to be advised that Customer Service told them to repair the tire, AT MY COST! Goodyear customer relations is terrible and they did absolutely nothing to make this experience pleasant. That's it for me with their product and nonsense service. Very, very displeased with the way they handled this unfortunate situation.

Goodyear Power Ferry Road, Marietta, GA 30067. Went in the day before to get an estimate on patching my tire with a small brad size nail. It was slightly larger in diameter to a pin. Then gent said where is it located and I said about 2 inches from the side of the tire but clearly on the flat tread where the rubber rides on the road. He said $19+ to repair it with a patch.

I brought my car in to Goodyear on Fort Avenue in Baltimore when my clutch pedal died. They gave me an estimate (likes!!!!!) and a timeline of three days. On the third day, the cost estimate increased 35%. By the fourth day, they were still unable to complete the repair, same for the fifth, sixth and seventh days. Here we are on day eight, and I just got the car back. Along the way I called GY corporate service and the District Manager, both of whom very clearly told me what they COULD NOT do, and gave me nothing about what they COULD do to help. This has been a very stressful and frustrating week, unnecessarily. Mechanics at this location are LOUSY. Please stay away!!!!!

I had an appointment with a Goodyear Service Center in 12902 W. Indian School, Litchfield 85340. My appointment time was 10:00 for a four wheel tire alignment. When I made this appointment I ask what is the earliest appointment? ** told me 10:00am was the earliest because the technician would not be in until then. When I arrived at the Goodyear Service Center I was told that there would be a delay in servicing my vehicle due to a car that was already on the rack. When I ask ** why is there another car on the rack when you told me the soonest you could work on my car was 10:00am? ** told me he had a technician that was NOT checked out on doing a four wheel alignment but could do it anyways and that the UNQUALIFIED technician was running behind on getting the service done. I sat in the waiting room until 11:14 until my vehicle was finely put on the rack and the alignment commence.

HORRIBLE PLACE!!! I went to the Goodyear of glenwood and will never go here again. I got my serpentine belt replaced there three months ago and it started squeaking the next week, I finally took it back to them and they told me it must have gotten a rock in it and I needed to buy a new one since a "rock" was not covered by the warranty. They also told me I needed new pulleys because apparently those went bad in three months as well. Go anywhere but here! Never trust a business that tries to get out of a warranty. It's unfortunate how untrustworthy many mechanics are, don't waste your time or money here!

Good Year in Tucson on N. Campbell Ave. - I have just recently gotten a new to me car, after having so many expensive car problems with previous mechanic. Anyways first time in with the new car, spectacular experience, great prices, no pressure to purchase anything I didn't truly need. Have definitely found my new mechanic stop for my car and will recommend this location to anyone looking for great work.

I was getting my regular oil change done at Good Year and was told I needed tire rods. Well the car was probably due so I decided to go ahead and have that done. Before taking it in I was aware there was something loose on my car because whenever I would drive over a bump it would rattle. However, after I picked it up it made noises it did not make before as I would turn the car to the right or to the left. It was like a grinding sound. Took it back in the next day and they checked everything and said that I needed a strut replacement and some other work for $1,220 and that would correct the sound(s). I am not very gullible so that was not making sense to me. I took my car someplace more reputable and they told me I needed a new sway bar link at $300. That took care of the issue and this just happened so they will be hearing from me and I will NEVER go to another Good Year! I will be letting others know not to go also. They LIED and I am sure intentionally.

The Goodyear shop at 9205 Livingston Rd, Ft. Washington, MD, the most inexperienced mechanics you can imagine. A mechanic named ** is probably the most idiotic mechanic on site. When you leave there, you'll be calling your lawyer.

Car 1, last oil change was told needed almost two G in front end work. I declined, checked elsewhere - told everything was tiptop. Car 1, this change I was told I needed alignment, I declined. Car rides straight as an arrow. Car 2, Took in for brake line repair, flush and fill and muffler clamp. They called and said I need a new water pump also, and gave me a large quote. I went over, saw where it may have been slightly leaking, looking back should have passed. However talked them down on the cost. After a couple days, got the car back, checked fluids. Could not have possibly done a flush. The fluid was still rusty and thick as pudding. They tried to tell me they flushed it twice. "NOT". They did refund the cost of the flush and fill. Took home and flushed it correctly myself 1/5th the cost. I am done with Goodyear even for a basic oil change. Every time I take a vehicle there, they try to sell me something I don't need.

I had an oil change at the Goodyear Service Center in Meridian, Mississippi on 22 Ave. I had the oil changed in August of 2013 in my 2008 Silverado crewcab, a $40,000 truck. After paying for my oil change and not knowing that oil was not put back in my truck I left and went back to work. (I was on my lunch break) When I left work for the day, I was headed home and my dash board started flashing. I stopped and pulled over and there was a guy behind me and he stopped to help me and said there was no oil in my truck.

My 90 year old Father recently had a car accident and had his car towed to Good Year. He thought that it could be fixed and he had been doing business with them for over 40 yrs and trusted them. Well they told him the car could be fixed but since it was so old they might not be able to get parts for it and it would be costly. So Dad decided to sell the car to pick a part. When Dad went down to Good Year so Pick a Part could take the car Dad noticed that the new tires he had just gotten were replaced with old ones, things out of the trunk had been removed, the hub caps had been removed. When Pick a Part tried to start the car they found out that Good Year had removed the new battery in the car as well.

Each time I receive a Flyer and see Gino's picture, I cringe. I had brought my vehicle in for four new tires. At time of pick up, I noticed that the whole vehicle on the passenger's side began to shake. I immediately went to voice my complaint but he claimed that the tires and alignment were fine. Continuing to use this vehicle, it just got worst. Even one of his employees agreed that there could be something wrong with the tires. I requested new tires but he agreed to place the passenger tires to the back. At that point the back began to shake. He finally agreed that he would switch (having to pay disposable fees AGAIN) and in turn he broke my Tire Pressure Sensors. Upon bringing my vehicle to the original Dealership, they claimed that there is a possibility that the person who was installing the tires on the rims, could have possibly warped the rims and also broke the sensors during installation. I will NEVER go back to that place again. Yes they may have cheap prices but that reflects their CHEAP SERVICES!

Goodyear Assurance tires on my Highlander wore out after 17 months and 28,000 miles. Goodyear Delray stated that without a Road Hazard policy, they would not honor the tire wear. Store supports this corporate business plan. Spoke to three different people at Goodyear Delray and was fed the same strategy. Contacted Goodyear and was told to keep bring the car back. Seven trips later, nothing. They still haven't sent the $160 rebate that I now need to buy Cooper tires.

I WAS a happy customer of Goodyear for several years until today - and now I will NEVER buy from 'Good'year again - ever. I went to buy 4 of your Assurance TripleTred tires and after the estimated 1.5 hours to install, I look over after the real 2 hours later and my tires are on but the car is now on another rack? I asked what was going on. The store manager said they were doing a "mandatory" alignment. Alignment - I never asked for one? The store manager, Mark, said this was standard procedure. It's now your standard procedure to rip people off - I had my car aligned 2 months ago at the dealer and I never asked for one.

My daughter took her 2008 Chevy Cobalt in to Kedron Tire and Auto (Goodyear) for $19.99 oil change (coupon). When presented with the bill for $33.04, she inquired and was told it took 6 quarts. In addition, she was charge an additional $5 for 5W30. Interestingly enough, when I took it on several previous occasions, it did not require 6 quarts nor an upcharge. Blatant fraud against an unwitting female college student.

I brought my fiancee's 2005 Jeep Liberty in for an oil change. I had called the evening before and was told I had an appointment for 8:30 the next morning. When I got there nothing had been entered in and I was told they would fit me in anyway. Annoying but I let it go. About an hour and half later I was still waiting when I looked out in the shop and saw one of the tech's using a welder on my car. I asked the guy at the desk what was going on and was told the tech had had a really hard time getting the drain plug off and had somehow poked a hole in the oil pan and they were going to try and weld it.

I had brake pads replaced at the downtown location Rochester, MN. They told me my calipers were bad but I could fix those later. So 2 months later, I bring it in to fix those but instead they fixed a bad tie rod and charged me $600.00. I had to pay it to get the car back, but I'm going to dispute the charge with my credit card company. We'll see how that goes. Going to a different shop to get my calipers checked...

Jeep died on side of road; it got towed. $700 later, it had new battery and alternator. THAT'S IT, crazy expensive. Two weeks later, it is dead on the side of the road. I called them and they can't do anything because I can't bring the car back to their exact location. I had my local mechanic work on it and a few weeks later he told me the battery is shot. I went to the local Goodyear and they are "not in the network" and "cannot do a repair on a warranty" - These guys are fraud. The warranty is only good if you can get the broken vehicle back?! How are you supposed to BRING a BROKEN VEHICLE 200 MILES?!?!

I have been to the Goodyear Tire Service store in Big Bend Road in Riverview, FL on a few different occasions, mostly just to get my oil changes as it's the closest to my home. Every time I've been there, they have told me it will take approximately 45 minutes to an hour (never less than 2 hours), but that's not why I'm writing this. I took my car there this morning with a nail in the tire. I asked them to take a look at it to see if it could be patched and repaired. One of the front technicians took one look at it and said, "We can't repair that. You'll need a new tire. Do you want me to book you in?"

The factory rims were scratched and gouged during the new tire installation. The manager offered to replace all four rims with new rims of my choice. During the process of transferring my tires and my existing working tire pressure monitoring sensors (TPMS) from the previously damaged rims to the new rims, three of the four TPMS sensors were subsequently damaged. This was unknown until several days later when I found my car with a flat tire. Goodyear replaced two of the sensors free of charge, but would not replace the third. The manager (Eric) stated that they had done enough on the matter, and that I would have to pay for the replacement of the final sensor ($108).

I am very unhappy. I spent a lot of money with this company to have my BMW 323i fixed. We got the bearings and brakes done. A day after, we noticed a weird noise coming from the rear right side of the car. Soon after the car started slipping and almost lost control of it. Luckily we were in the neighborhood and was able to push the car to a safe location. The entire pitch holding the tire to the car fell down. They did not screw the wheel to the axle and therefore we were driving with only 3 wheels attached to the car. I contacted Goodyear store # 6647 and spoke with **, who was polite and relayed my message to the manager ** (who would be in in the morning).

Goodyear horribly terrible. I took my car back to them back in February. Goodyear was supposed to replace my coil ignition 1,3,5 due to it being on warranty and it misfiring. Goodyear replaced it, but in less than 3 weeks, my engine light came on once again. When I took it to other different dealer, they all told me that it was misfiring. The ** is crazy because when I bought my car last year, everything was fine until I took it to them to do a tune-up back in November 2012 and I had trouble ever since that day.

I took my Jeep to Goodyear for an oil change. During the oil change, they put the pan back on so tight they striped the screw. I was told I need a new oil pan. During that time, they did something else that my car never ran the same. Days later, it died on the highway. Goodyear worked on it again and the car was never the same. The car felt so unsafe after Goodyear did all this, I got rid of the car. It is so frustrating that Goodyear will not even acknowledge the situation or try to come to some type of customer satisfaction. Beware.

I went to Goodyear in Tamarac, FL this morning and received the worst service ever. I told the manager that I needed a front-end alignment. The manager then proceeded to ask me, "Who told you, you needed an alignment?" I was puzzled but answered, “My mechanic.” He then proceeded to ask me, "What did the mechanic do?" I told him I could give him a call. Next, it was how expensive an alignment was ($129.00) and how they needed a special tool to complete an alignment on my 1997 VW Cabrio. He finished by saying I should go back to that mechanic or that he would prefer I take my car to the dealer. I was taken aback since my regular mechanic is a certified VW mechanic and used to work at the local VW dealership. I left and went right down to Firestone and checked in my car for a price of $79.99. Oh yes, and the last time I had my car at that Goodyear for an oil change, they asked me about an alignment.

Goodyear in Ft. Lauderdale/Andrews Ave - I took my Jeep to Goodyear for an oil change and they ruined the oil pan. After returning to the Goodyear and getting the oil pan fixed at my expense, they did something else to my car. It never sounded or felt right again. On my way back to Goodyear, the car broke down. Something happened to my car at Goodyear, but they will not admit it. After disputing the charges, Goodyear has failed to recognize and admit the poor quality of service. I had to get rid of my car, but still owe Goodyear money for ruining my car. Does this sound fair? What has become of our country? I thought Goodyear was better than this. I was wrong.

I took my car to Goodyear in Fort Lauderdale/Andrews Ave. - a big mistake. They ruined the oil pan and then while fixing that, did something else to my car. After they did more work, the car broke down on the highway. The car never ran right again. What did they do? I dumped the car, and now I don't have a car! Think twice when you take your car to be worked on. Beware! Goodyear in Fort Lauderdale does not stand behind the work they do!

Goodyear in Fort Lauderdale / Andrews Ave. will not stand behind the work they do. I went in for an oil change, and they ruined the oil pan. They said I had to pay for a new one. After working on my car for a whole day, it never ran the same. A week later, the car broke down and I know it was because of the shifty work they did. They will not stand behind the work and damage they did to my car. I had to dump the car, and now, I do not have a car. Beware! The experience has left me bewildered. What has become of our country? Beware!

I went to a local Goodyear Auto Service to get my oil changed. After my oil was changed, they told me that I needed 2 new front tires. They also measured one to be 1/32 and the other tire to be 2/32. They asked me to buy them that day. I refused the sale. I then went to my personal mechanic, who then measured the tread of the front and back tires. My mechanic showed me the measurement and informed me that my tread was 4/32 and 5/32 and that it still had plenty of tread left. I am very unhappy that I was lied to, probably because I am a female. I want everyone to know not to go the the Goodyear at 420 Haywood Rd, Greenville, SC 29607.

Goodyear Tire Center (is listed on Google maps as Boca Raton Tire Center), 377 South Federal Highway, Deerfield Beach, FL - Being an ex-mechanic, I only bring my cars in for service when I lack the tools to do the job. Hence I use(d) this auto center for alignments, mounting tires, balancing tires, and rotating tires (merely because they have a lift and rotate the tires for free). I started using this Goodyear service center after the Midas that I previously used lost their competent manager. When I began using this Goodyear service center, there was also an excellent manager. Sadly that manager left, and this service center has degraded in quality to the point that I would consider bringing my car there dangerous.

I have always been a Goodyear customer, as well as my family. I got the Goodyear credit card just to do all my repairs. I haven't had the chance to call or write because I recently opened a business so I was so tied up. On 4/21/12, I took my 96 Astro Van into the Rockville, MD store as I was away on business. I decided to do all my repairs. I specifically noted that I have lots of play in the steering and a vibration in the axle at highway speed. They charged me over $600 to fix the play in the steering and never fixed the vibration. When I left, the play was still there also. I left the country also for business. When I returned, I opened the business and took the van to a Goodyear in Patchogue, NY. I told them the situation. They charged me to fix the vibration and also charged to fix an oil leak I had (over $400). They told me the gearbox did not need to be changed, so they changed a drag link (over $200) for the play in steering.

I went to Goodyear because my car was overheating and needed service right away. They charged $55 to do a diagnostic test on it, which was fine by me. They found that my radiator blew and that I had had a slow leak in my hoses. To replace the radiator, hoses, thermostat (which, for my car comes with the housing around it), they were going to charge me $1257. I ended up getting it towed to another certified mechanic that my brother-in-law knows. Although the second mechanic was probably on the cheaper end since he knows family, he only charged $500 (and did not replace the thermostat since nothing was wrong with it). It’s less than half of what Goodyear was going to charge. But by the way, they told me I needed new tires too and if I would get them that day only, they would give me this great deal, which was no cheaper than other places! Rip off. Just beware of your options and do price checking beforehand.

Horrible, horrible, horrible, do not go here. Soon after Goodyear in East Peoria changed my brakes, I called because my brakes were squealing constantly. They told me it was fine. This was 10 months ago. Today, I went in to Midas for an unrelated matter and they told me my brake pads were faulty and needed to be changed right away. They showed me how the pads were disconnecting from the backing. I called Goodyear in East Peoria hoping they would honor their warranty. The man on the phone seemed pleased in discovering that I had driven enough miles to void the warranty. This is just the most recent event.

I pulled into the Goodyear Service Center/Midtown Tire at 4141 Sugarloaf Pkwy in Lawrenceville, GA 30044 because of a posted sign by this business that said $29.99 for A/C repair. My car A/C had leaked freon. This was my first ever visit. I specifically told the customer rep at the counter that I did not want to pay anything more than the advertised price. This turned out to be deceptive advertising and a complete rip off. After about 45 minutes, I was presented a bill of $65.70. When I protested, the rep insisted that he explained the billing policy to the customer I met at the shop and assumed that I overheard the conversation. Furthermore, the serviceman pulled up with the vehicle with all the windows up giving the impression that the A/C had been serviced. After driving off, I noticed that nothing had been done and $65.70 had been stolen from me.

I brought my car into Goodyear on 4th Ave. here in Huntington, WV to get a simple state inspection done. Several smaller companies had told me things like my car needs new "oil runners" which are fake parts as anyone who owns a car should know. So this year, we decided to go to a larger company because we thought that they would not have any interest in screwing us over. I set aside about $500.00 to get an inspection done every year because my car does need routine maintenance. I asked them to check it out and let me know what it would need.

My wife took her Ford Sport Trac in to replace the thermostat housing and the coolant. She was charged $600 for what should have been a $200 repair. She can't get the money back now. Beware of Goodyear in Fort Walton, FL.

I dropped my car off at 8 o’clock that morning for a simple 10-15 minute oil change at 4511 Williamsburg Rd in Richmond, VA and received a phone call at 3 pm saying he was not able to do my oil change today and to bring it back in the morning. It’s inconvenient for me that it should be on the next day as I work all night and I would like to have my oil changed. They will never have to worry about me ever going to that location again. I like to spend money in my neighborhood and need to worry anymore. I will never ever go to that location again and hope they go out of business.

They tried to rip off this old lady. I foolishly took my car into your service center on Northlake Blvd, Lake Park, FL, 33403. After doing the oil change that I came for, I was informed that a strut on my car was broken and it would cost me almost $600 to fix it. I said I would call my mechanic. I was told that I could not remove my own car from their shop until it was fixed. I said I would have my mechanic look at it. He informed that I would not be permitted to drive my car out and asked if he should call me a tow truck. I said, “I had my own tow truck. Thank you.” He was angry that he could not even get the kick-back from their tow company and held my car and refused to let me leave. That is unlawful imprisonment. When my tow truck arrived, he allowed them to drive the car to the truck and told the driver that it was okay. I only get 2 or 3 days off per month and I was unable to get my errands done since that was my last day off.

Some time in 2000 or 2001 I had the Goodyear dealer located on Westnedge in Kalamazoo, Michigan replace my clutch master cylinder on my 1995 Chevy Silverado pick-up. After the service, the clutch pedal would not come all the way up resulting in my cruise control not working. I attempted to explain the problem to the service man that assisted me and he explained my "clutches" were bad. I, being a novice mechanic, had no idea that a 5-speed stand transmission had more than one clutch. He insisted my "clutches" were bad and had to be replaced to solve the problem. He would not let a real mechanic look at my problem.

I took my 2004 Jetta to a Goodyear to check everything. They gave me an estimate for about $2,300 to fix what should be done. I had a shaky front wheel, so I told them to only fix the axle, ball joint, rear brake calipers, and do alignment. When the car was ready, I couldn’t pick it up due to work. So the next day I had my friend pick up the car and drop it off to my house. On the way, he called me and said that the car shakes and is not good. I told him to go to his home and I’ll see it after work. 5 minutes later, he called me and said that the wheel fell off the car and he is on the road.

Complete Engine Failure - I took my 2004 Ford Explorer in for a simple oil change (Saturday). I called before I went to ask if there was a wait. I was told they were not busy and would have me in & out. I was there for over an hour. It went from 1 employee to several employees doing 1 oil change. I drove it home (~3miles). I did not drive it for the remainder of the weekend due to rain. I went to start the vehicle to go to work on Monday morning and there was a small explosion and the engine began to knock. I immediately turned the ignition off and called Goodyear to advise them of what had happened. They said to call their (800#) and they would have it towed back to them at no cost to me so they could have someone check it out (didn't happen).

I went to Goodyear in New London, Ct to get an oil change. They changed my oil; everything was fine. All of a sudden, there was a clunky noise near my engine and my temp gauge started going up. I went to get another oil change at another garage the next time my oil was due and to my surprise, the new garage said, “We can't change your oil, your dipstick is completely broken off and whoever changed your oil left the broken dipstick in the oil tube and put the broken cap back on.” I'm in a rage because I had to pay 200 dollars to a new garage for them to drop the oil pan, and get the broken oil dipstick out, change my oil and buy me a brand new dipstick. My car is not old and they said the broken dipstick should not have been broken!

I have purchased four tires from Goodyear and I was a regular customer there. I always received excellent customer service. However, it has now changed hands and I have had the worst experience ever!

It is now 4 days later and I have yet to receive a response on how Goodyear was going to take corrective action. As a reminder, I had my son take his Infiniti into the Bruce Sher Goodyear store at Warm Springs & Eastern in Las Vegas to have new coils installed. The store did the installation and the car ran substantially better when the work was completed.

I took my 2007 jeep wrangler to Goodyear because of a violent shake in the front end. They told me they have to replace the steering damper and track bar for $538. 10 days later, the shake was back and I took it back to them. They said the steering damper was leaking again and replaced it under warranty. I took freeway home and the shake was still there.

I had a 9:00 am appointment and dropped my car off. I asked if they would be finished by 11:00 am and they told me they would be. I returned to pick my car up at 12:00 noon and my car was sill in the spot where I parked it. I went in and asked if my car was ready and he started looking for the paper work. I told him that my appointment was for nine and he told me they were busy and had not gotten to it. They did not call to let me know what was going on. This is very unprofessional and makes me question the quality of work that is done. This is the second time this has happened to me the other time it took approximately 4 hours for an oil change that I had an appointment for.

I just spent $400 and got an advice to open up a Goodyear Credit Car. I paid $359 on 2 new tires for my 1969 Camaro. When I called today about butting a valve cover gaskets on my motor, Larry said they would not do this on my High Performance Engine. Do not sell me one thing and say you will do another. I will pay this bill but I will then never do business with Goodyear again, not at Grayson Georgia and not with Larry.

There's a new manager at the Good Year in Golden, CO. I've taken my cars to this service center for 20 years and have always been happy with their service. I had a new radiator installed in my Honda 2 years prior to my visit to Good Year. I came into Good Year because I was leaking radiator fluid. Good Year stated to me that I needed a new radiator and added the usual maintenance items that needed fixing.

I took my car in to the Kapolei Goodyear on Saturday, February 4, 2012 around 9am. I had a nail in my tire and requested to have my tire repaired. The sales rep that helped me, Whitney, was not very accommodating nor friendly towards me. She did not smile and had an attitude about her that I did not care for.

I am the owner of a Mercedes Benz c280. My car wouldn't start so I took it to my local Goodyear in hopes that my car would be fixed. When I brought the car over to Goodyear, I was told that I needed a engine diagnostics and they would also fix everything that was wrong with the car. Goodyear was able to get the car to start and I was charged almost $700. It ran but after only a day, the car began to run hot and sometimes would not start. Finally, the car didn't start at all after only a few days of having the car fixed.

I am the owner of a 2004 Ford Free Star minivan and in December 2011, I took the vehicle into my local Ford dealership service center to diagnose what turned out to be a brake problem. The technicians at the dealership told me I needed to have the brake pads replaced on all four wheels, including the rear brake rotors. They also indicated the front rotors needed maintenance as well, but said they could grind them down instead of having to replace them. I was quoted a cost of $650.00 for the repair. Believing this quote to be high, I called around to a couple of other auto repair shops, including the Goodyear Auto Service Center, located at 19424 Middlebelt, Livonia, MI 48152, in order to get comparison quotes.

2011 Kia Sportage with 2,866 miles and 6 months old. I had Goodyear put on four new winter-rated tires and do oil change/filter. I dropped off another car to get four new tires and drove the Kia home. I got off the freeway and noticed my oil light was on! I pulled over and check dip stick, no oil. I notice oil dripping from the bottom. I called Goodyear and they told me to drive it back to them! I had it towed to the Kia Dealership and they found two oil filter gaskets. Goodyear left the old gasket with the new gasket, so it blew off and the engine ran dry. Kia replaced the oil filter and filled it with new oil and started it up, no noise!

On December 11, 2011, I stopped by a Good Year Auto Service Center, located on 724 Kailua Road, Kailua, Hawaii 96734 for an oil change and a wheel alignment. I dropped off my 2001 Nissan Pathfinder at 1325 hr, and the service was completed at 1604 hr, and I am very happy with the assistant manager, Ms. Chloe ***. However, I'm very disappointed with the actual car maintenance. I opted for the $40.95 oil change with tire rotation instead of the regular oil change for $19.95 with a coupon due to the need for a tire rotation.

My wife took our car to Goodyear on Rt. 59 in Warrenville, Illinois, to have two tires repaired that they had repaired improperly. When she came back, she showed me a long list they gave her saying that our car needed almost every type of service imaginable. The list was incredibly long. They said it needed the coolant flushed, new tires, brakes, a tune up, struts, and on and on. I maintain my cars extremely well and some of the things they said needed replacement were virtually brand new. (I will list the things they said the car needed at the end of this message.)

My back left tire got punctured by a screw. The closest tire service was Good Year in Cherry Hill, NJ. At first, I received a quote of $39 to fix the tire. After they took a closer look, they stated that they would be unable to repair the tire due to placement of the screw. I was quoted $180 for a new tire. I informed them and showed proof that I had recently purchased my two front tires from Good Year in PA and that I got the pair for $200. When I asked the difference, I was told that it was a NJ thing. Are there different prices for different states? Not having much of a choice, I went with the tire replacement for $180.

I went to Goodyear Baldwinsville, NY for an oil change. I heard them in the garage talking and laughing. They said do you think he will find out what we did? I had to be somewhere so I did not have time to turn around anyway. I saw that they played with the mileage and the speed meter was not reading right. When I contacted them, I got two different stories which I have all the letters that we sent each other printed out as proof of what was said and they said, they had to get the correct mileage but the car was on the correct mileage already. Then they said they hit the button on mistake. How could that happen when you don't do the oil change in the front seat. Anyway, none of those stories add up due to the speed meter not reading right.

Hi, I went to your dealer in Coconut Creek, Florida--Lou Bachrodt Mazda. And after speaking with the general manager, they told me it may have been that we took a curve and it caused the car to get misaligned. It's strange that the one specific tire was evenly wear out. For me, it's more than alignment or rotation because the magnitude of the wear out is too drastic. In 35 years of owning cars, I have never seen anything like that. The car was checked and it was misaligned.

I went in for a routine oil change. I noticed it's just taking much longer than usual. I went to the glass window to see my car and discovered 5 men under my car. My stomach dropped because I felt something had went wrong. After they noticed me watching, they scattered and a guy came to me saying that the screw in my oil pan had stripped and they did a quick fix with a rubber stopper. Fluid was leaking when they put the car down so I asked why and they said it would stop. He said I would need a new oil pan the next time I came and couldn't get a price because it was a Sunday!

I took my car in for a diagnosis to find out what was wrong with it because it was vibrating a lot. First, they told me that the cooling sensor was the problem and that I needed new tires. Three days later, the car over-heated on my way to work. The next time I took it there, they told me it needed a thermostat housing.

I recently had a service rendered by Goodyear located at 6820 Old Dominion Drive McLean, VA 22101-3807, with phone number (703) 356-1005. I asked them for new tire installation, and I also bought it from them. I didn't have any problem as far as buying the tires from them is concerned.

I went to Goodyear Auto at 2701 Airline Dr., Metairie, LA 70001. I have been going there for years to change my oil with no problems. I went on 9-19-11. I saw the usual manger there had quit. Two weeks earlier to this, I had my car serviced from the dealer. I had transmission fluid changed and radiator flushed and tuned up, well after they changed the oil so they said. They told me my transmission fluid was filthy and needed to be changed. I said that is not possible. He said I needed to buy a battery as it was so weak. He recommended one. I said it's not that old. Then, he said I needed a brake job, and it was metal on metal. I went straight to dealer, to CK Battery. They lied. The battery was perfect. I checked and the brakes were perfect. The transmission fluid was good. They are liars and rip offs. Please do not go there.

On Sept 16, 2011, my daughter went to the store in Mooresville, NC located at 215 Williamson Rd. She went there to have debris taken out of the bead of her tires due to a minor traffic accident. They were subsequently losing air. Immediately upon entering the main lobby, she was confronted by what some would consider a bully, even though he held the position of store manager. She was referred by a friend who works there and mentioned having talked to another employee prior to the issue with her car. He, along with two other employees, acted as though she was an idiot and even started to laugh at her by making snide remarks regarding who she needed to talk to or what "department" she needed to be in. All the while they were making her feel that she was not in the right place or talking to the right person, as he said, "you're in the front office!". It was as if they were all conspiring to belittle her and to make fun of her situation. They were being downright cocky, demeaning, obtuse and mean. She came out of the store literally in tears! After she began crying in the lobby, she felt very embarrassed and blamed it on a recent injury so as to not cause more embarrassment.

My wife brought her 2003 Hyundai Santa Fe in to Hook Tire & Service for a NC State Inspection. They called and advised us that the car had failed inspection because of a leak from the power steering line. They told me it would cost around $700.00 to pass inspection. I of course told them “no.” I am not an ASE mechanic, but I do know my way around cars/engines; I have built several. I am not a novice. My friend, an ASE mechanic looked at the lines and said they tried to rip your wife off. There is no leak of any kind.

On 8/13/2011, I gave my Honda CRV 2002 vehicle for routine maintenance at Goodyear store. The service desk clerk suggested to perform (1) coolant flush, (2) Tune up, and (3) three-step and Fuel Induction System cleaning. The front desk clerk did not know that Honda does not recommend Fuel Induction System Cleaning. The car was given for routine maintenance and had no issues before giving to shop.

I am a 65-year old woman. The manager, Kenneth ** "apparently" stole two new tires off the front of my Corvette. It took seven hours with my Corvette in the back to "balance" my tires. He had a Corvette of his own in the back. Goodyear Auto Service Center was the only place I had my Corvette and I know that it was where it could have happened. It was last year but I have had no reason to look at my tires and I just discovered it. My front tires are totally bald with less than 4,000 miles on them! The back tires are of the same age and they are still like new.

I went to get an oil change. I had a 16.95 coupon, he said my car required synthetic oil. I told him whatever the coupon is for (basically a 16.95 oil change what the coupon said).

On, 7/31/2011 I called ahead to see if Goodyear was open on Sundays and if they would have a mechanic available to change the brakes on my parents car. I spoke to Justin; he said that I could come in. When I arrived I told him I would need new brakes and possible rotars. His was response was, "is that what they told you" very condisending because I'm a girl I don't know what I'm talking about. He asked if I've been there before and I said no, so he said he needed my information for a "membership card," after verbally taking my information he handed me a half sheet and asked me to fill in my social security number and sign. I was uncertain about putting my social but thought it might be a filling system for their computers. After he did a "free brake inspection" he listed several things that he thought needed to be done 2 of which I was certain about the others was just an upsale.

Manager acted bothered cause he was watching tv

I called the Goodyear Service Center on the corner of Hwd Blvd. & I-95 for an oil change at approximately 9:30 AM. I was told to come around 2 PM. The same man with whom I had spoken remembered me and showed him the $16.95 coupon that brought me to his business. I drive a 4-cylinder Ford Escape. He immediately told me that this coupon doesn't apply to my vehicle. I need the $39ish oil change and he would give me $5 off. I have over 35,000 miles on my small SUV. Having had many oil changes on this and numerous other vehicles, I felt it was too much. I usually pay around $20.00 for an oil change. He told me that if I don't do the more expensive oil change, "your engine will blow up".

My two sons had an appointment with a Goodyear Auto Service Center for two inspections on their 2010 vehicles. The first one, a Subaru, went in for the inspection. They came back an hour and a half later as instructed by the manager, and the car still wasn't even started. About 1 1/2 hours later, the service manager told my son he needed a new wiper blade. These blades were just installed at his last oil change because the dealership has a three-year free replacement policy and he had them put in new blades at that time. These blades were in perfect working order and they are under warranty. I am so angry that they took advantage of my son in this manner. The fact that they charged us 10 dollars is not the issue. It's the principle of the matter.

On 3/1/10, I took my Toyota Pickup in for a front end realignment because I had just purchased some new tires (from an entirely different place). I was told that I would need to have approx. $650 worth of work done before they could do the front end alignment. When I took my truck to my regular mechanic the next day, he told me he couldn't find anything wrong with the parts Goodyear wanted to replace and that I should take it somewhere else.

I took the 2000 Honda Accord for the speed sensor and timing belt. It cost a total of $1000. When we came to pick up the car, the engine was vibrating; but the tech said they didn't feel or hear anything when he took it for a test drive. We couldn't believe that they couldn't hear anything. They kept the car and rechecked it; after 2 hours, he said that it was ready. We took it for a test drive again, but it still vibrated. He then said that we would have to leave the car overnight to have the chief mechanic look at it in the morning.