Goodyear Auto Service Centers

Goodyear Auto Service Center Reviews

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Goodyear Auto Service Centers Reviews

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    How do I know I can trust these reviews about Goodyear Tires?
    • 4,482,017 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Jennifer increased rating by 4 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Goodyear Auto Service Centers, Jennifer increased their star rating on July 22, 2023.

    Updated review: July 22, 2023

    I checked my credit card this morning and they did give me a full refund for the $63 that they charged me. I still don't agree with how they handle the situation that it took 3 days for a tire repair but I AM happy that I received a full refund.

    Original Review: July 21, 2023

    ATTN WIDOWS AND WOMEN. BEWARE of Levin Tire (Good Year) in Highland IN on Indianapolis Blvd. I went there on Saturday, July 15, 2023 because my normal guy isn’t open on Saturdays. I was told they don’t take appointments and it’s first come first serve. There were 4 people in front of me. So, I decided to wait. The wait turned out to be 3.5 hours to get a tire sealed. They charged me $63 to seal the tire. I left with 38 lbs of air in the tire. Sunday, I woke up to a tire that had lost air back down to 25 lbs. So, I put air in it to get me through the day. Go back to Levin Tire on Monday and again, first come first serve, they put air in the tire so I could make it to a Dr's appointment and returned after my appointment and waited another 2.5 hours. This time they told me they sealed the air valve. On Tuesday, I wake up with a tire with air pressure it was lower than it was on Saturday when all this started.

    I go back to Levin Tire and tell them it’s even lower than it was on Saturday. Then they start telling me I’m going to need to buy 2 new tires @ $400 because it’s an AW drive vehicle and both front tires should be replaced at the same time. Also, they said both of the rear tires will need to be replaced in a couple of months. When the air valve sealant didn’t work they said they would give me a refund for the $63 or give me a credit on the tires if I bought them. I went back on Tuesday later in the day and asked for the refund and was told the girl that did that leaves at 4:00 and they would have her take care of that tomorrow. I called back Wednesday and again I got the runaround. I still haven’t heard back from anyone.

    By the way, my guy fixed the issue for $40 and saw NO evidence of there ever being any new sealant on the valve. Since my husband passed away, I am tired of being taken advantage of and have learned to stick up for myself. So, ladies I would BEWARE of Levin Tire and Goodyear tire because neither stand behind their employees or what they try selling unless you want to be taken advantage of.

    Reviewed July 7, 2023

    I really have not had a problem with GOODYEAR AUTO CENTERS over the years, but I'm particularly angry with them today, because I just got a ticket last night for driving with my headlights off. I took my car in the other day for an inspection, and they flipped my light switch from AUTO to OFF. LEAVE MY CAR THE WAY YOUR FOUND IT, PLEASE!

    Installation & SetupSales & MarketingStaff

    Reviewed March 13, 2023

    Goodyear Rebates program is a scam. They scammed my 74 year old mother with an offer to buy 4 tires and get $100 in rebate. This purchase could have been done online or in person at any Goodyear auto service center according to the promotion. "2022 NPP4 Goodyear Keep Moving Ahead Rebate Promotion 10/1/2022-12/31/2022"

    My mother chose to buy the tires online and to pay with her newly open Goodyear account. She was able to open the account thanks to her credit history. She opened a new line of credit with Goodyear and got her Good Year credit card, which she used to ordered the 4 tires and this purchase made her to qualify for the rebate. But Instead of keeping its word, Goodyear is after your money and it does not matter who you are, so this company called Goodyear lies and scams and steals from anyone, no matter what. How? Goodyear sets roadblocks on the way to have the busy working class struggle by demanding documents that do not exist in the first place because the order was DONE online.

    We cannot force any Goodyear Auto Service Center to provide us with a receipt because first, it was an online purchase, second we cannot force the store clerk/manager to provide one. The store gave my mother an invoice showing the work done and we submitted it to the program at the address specified by Goodyear Rebate program: https://www.goodyearrebates.com/existing/ Sometime later, in the middle of the process, they communicated my mother that she needed to provide a copy of a paper receipt but the purchased was done online and the store did not give my mother a receipt because it only performed the installation.

    My mother did not buy from the store, she bought her tires online and had her statement from Goodyear. During the online purchasing, she was aware that she was getting the rebate, she qualified because of the purchase and she did all is required to apply for the Goodyear credit card, purchase qualifying rebate tires and submitting the paperwork required on time. Because there was no receipt, I submitted the Goodyear Credit Card statement PDF showing the purchase, charged to my mother's newly opened credit card. However, we know now that she was fooled and scammed $100, made to purchased 4 tires to later never give her the rebate offered by Goodyear.

    I am copying and pasting this facts to alert and complaint all over the internet because I must alert the people of the world the deceiving tactics of Goodyear so that anyone who reads my review can be spare from this criminal organization called Goodyear and its rebate fictitious program that allows thief and scammer employees take advantage of the public to fat up the vaults of the Goodyear CEO, so that he can have an easy life.

    Before my mother choose Goodyear, we argue about it and I strongly advise my mother to visit Wal-Mart and get Cooper tires, but my mother likes Goodyear and she service her vehicle at the service center where her vehicle four new tires were installed. I will never go to this store and I will never do any business with this company and I hope that my mother never ever returns to the store and hopefully cancels and close her Goodyear credit card account.

    CoverageStaff

    Reviewed Jan. 10, 2023

    MounatinViewTire and Auto Service 34-700 Monterey Ave in Palm Desert CA failed to honor the road hazard warranty I purchased with my Goodyear tires. The tire had sidewall damage, about a one-half-inch slit in the rubber that leaked. Since I have a Chevy Volt with no spare, I used an inflator to do a temporary repair until I could reach the tire dealer. When I arrived the staff immediately tried to discourage me from seeking warranty coverage. It was claimed that since the tire was not visibly leaking the warranty requirement was not met. However, I did have to use a temporary repair inflator which accounted for the obvious temporary repair.

    The inner sidewall was exposed and the structural integrity of the tire was compromised. Since the manager would not honor the warranty, I had to purchase a new replacement at full cost. At this point, I declined to buy another warranty because a valid claim had just been denied. I would recommend not using this dealer and seeking out one that responsibly honors the warranties they sell to people.

    Reviewed Dec. 20, 2022

    I would not even give this place a 1 star. Crystal and Dominique and Robert (ex-employee) all lie to customers. They "recommend" work that does not need to be done and they lie to you about your vehicles condition to upsell you on getting unnecessary repairs. The sales associates and mechanics are a group of Liars! They damaged my car and will not refund my money. Good luck everyone. Don't be stupid and trust these crooks. Never again will we return.

    Profile pic of the author.

    Reviewed Nov. 8, 2022

    I came in and received a $1,200 quote for new brakes and new tires. They had to schedule the appt to order parts, so I decided after I left to look at other dealers and found one that quotes $350 for two front brakes only. They even showed me the brake pads!!! Goodyear lied about my car needing rear brakes which is fraudulent behavior. I will never go there again.

    Verified purchase

    Reviewed Oct. 18, 2021

    Beware! My car has Goodyear/80K warranty tires installed a couple of years ago. Recently front left tire started to leak air. My wife had brought the car to Goodyear in Rochester, MI for air leak repair. The man (Billy) told her that tires were old, irreparable and he would need to replace all 4 tires. He came up with $901 estimation (I have a copy). We took car back and drove to Discount Tires. There the tire was repaired for free, however they had to change a pressure sensor because it was damaged. From now on, I will avoid Good Year tires because of such a service!

    Staff

    Reviewed Sept. 19, 2021

    The minute Goodyear have been fabulous. When we first moved here we went down to them and they treated us like family. Ocean City NJ Goodyear is a wonderful experience. They're honest, courteous, and just all around nice people to deal with.

    Reviewed Sept. 4, 2021

    Krage's auto repair in West Chicago is a registered Goodyear dealer with a local hometown service atmosphere and quality work is always done. Been going there for years and have sent many friends there too.

    Verified purchase
    Ted increased rating by 3 stars.
    Customer ServiceCoveragePrice
    After a positive interaction with Goodyear Auto Service Centers, Ted increased their star rating on Aug. 10, 2021.

    Updated review: Aug. 10, 2021

    The manager and I were able to go over some things today and come to a resolution. I was wrong about some things and Bill, the store manager, was kind and patient with me in walking me through the work performed. I was compensated for the alignment program and they gained some trust from me, a new customer.

    Original Review: Aug. 10, 2021

    What a mess. Yesterday I setup an online appointment for tires and oil change. Today, when I arrived for my appointment I decided to also get an alignment and have brakes inspected. I received a call later stating that front pads needed to be replaced. I was quoted costs and approved of the repair. I was also offered some "100k mile" fluid exchanges. Again I was quoted and again I verbally approved for the work to be performed. I received another phone call about an hour later from a mechanic at the service center stating that the rear diff fluid could not be changed as it did not have vacuum ports and that it would cost an additional $80 to repair as they would have to remove the ten bolts for the diff cover and replace the gasket. It was at this point that I declined the service.

    My vehicle was ready approximately 8 hours after dropping it off. I arrived and spoke with the same person I had earlier. They stated that they did find a way to exchange the fluid in the rear diff. Ok, great. I paid my bill and headed home. New brake pads were great and the new tires improved driveability. I was happy. Of course I get home and I can't help myself. I just have to check the oil, looks good, definitely changed. I see brake fluid reservoir and uh oh, the fluid is well below the full step. It hasn't been touched despite having paid $110 for the service. Ok, probably a mistake. I then look at the power steering fluid reservoir, again, hasn't been touched. The fluid is the same as when I brought it in, new fluid is RED, not reddish brown. Ok, another $100 for nothing.

    I slide under the rear end to look at the diff, it hasn't been touched and there is no way to access the fluid except the traditional 10 bolt cover. Another $200 charge, again for nothing. I also paid for a fuel injection system treatment which I have no way of knowing was performed, but based on all of the other services in this "fluid exchange package" not being performed and having been lied to directly to my face I think it's safe to assume it was not. Also, when I checked the invoice I wasn't charged for an alignment, but was charged for a 3 year alignment program ($155). That is not a service I asked for and I should have been made aware of that. To fellow consumers I would advise you to only use the service center's basic offerings (tires, oil and brakes) and avoid any additional services offered. Hopefully I can get this resolved with little to no headache, but regardless these are despicable practices.

    Reviewed Aug. 21, 2020

    So I made an appointment at 1 at 114 Milestone Way, Greenville, SC 29615 Goodyear Auto Service for 4 new tires and when I showed up the gentleman said it wouldn’t be done till 4. Well 4 came around car wasn’t done so I sat, watched and the car wasn’t done till 4:40 which why would you make an appointment if you have to wait 3+ hours for tires???

    I was happy though till I saw it costed 600 dollars after the insurance and labor on each tire but whatever. The thing that floors me is that right after I left I stopped for coffee and as I was walking out to the parking lot I noticed they literally forgot a lug nut but not only that closer inspection they completely mangled the stud to the point where I’ll have to get it replaced now.

    I show up the next day and told them what happened and the gentleman tells me that he can’t fit me in that day or even the rest of the week...That’s the service you get for paying 600 dollars to these kinda shops I guess. I also tried to write a review on Google and come to find out they turned off the ability for people to write reviews, I wonder why. First time and last time I’ll ever go to a Goodyear. I’ve had better service at your local mom and pop auto tire shop.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for reaching out to us, John. We are sorry to hear that you are experiencing difficulties with the condition of your vehicle. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We will be sending you a private message with your claim number. We apologize for any inconvenience this may have caused you. Thank you!

    Barry increased rating by 2 stars.
    Customer ServicePunctuality & SpeedStaff
    After a positive interaction with Goodyear Auto Service Centers, Barry increased their star rating.

    Original Review: June 18, 2020

    We have an 07 PT cruiser and had a problem with the air. There was none. Took it to Goodyear Auto at Chapel Hill in Akron and had fan replaced. Was ok for a few days then car started overheating. Come to find out fan went bad. That quick call and was told it would be 3 weeks before I could bring it in and if it was that important I’d wait. Not a nice person. It was warranty work so called the state RD Goodyear and took it there and the next day was informed there was need for a complete overhaul of the system when all that was bad was the fan. So realizing age of vehicle I opted to change it all at a cost of 1300.00. Got it back 3 days later. Was ok for 2 days and then no air.

    So called and took it back a 2nd time. More parts needed after I was told all was replaced. Kept it 2 days got it back and over the course for 2 days no air. Took it back again. No 3 time. Was told gaskets need replaced when I was told it was a complete repair. This time lasted 5 hours. Called, took it back. Called claimed need more parts. Have it back next day. Didn’t happen. Didn’t even call us to tell us they were keeping it. Get a call at 415 and was asked if I was coming to get my car and we told them we didn’t even get any kind of call period so on the way to get it now. Got my fingers crossed. Funny thing is I already got the bill and they had the car longer than us. I won’t go back there for this problem anymore and feel we need compensation for all the aggravation. Thanks for reading.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for reaching out to us, Barry. We are sorry to hear that you are experiencing difficulties with the condition of your vehicle. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We will be sending you a private message with your claim number. We apologize for any inconvenience this may have caused you. Thank you!

    Customer ServicePrice

    Reviewed Feb. 12, 2020

    Goodyear review. Warranty of Goodyear is tricky, never spend extra money for it before you read the note below! I bought Goodyear tires in April 2018 with 65000 mileage warranty for $600 ( invoice attached). There was bunch of the offers $399 for 4 tires, with 30000 mileage warranty on the other places (stores). Person, named George, who sold it to me, told that, warranty will be valid if you come back for rotation every 5000 mileage. When I came back first time after 5000, he wanted me to come back another day, then, when I came back another day, according the schedule made by him, he forced me to wait long time (2-3 hours) like he is busy with other customers. I think it happened to me, because, it was free of charge service by warranty.

    After, what happened to me, I hated to go there again and I went to another place for rotation. Just keep my tires in good condition. My tires got worst in 32000 mileage anyway. It is BOLD now. I called, to Goodyear corporate office 3 times, e-mailed them, went to service 2 times. Finally, after all, they offered me to pay half price: $300 for 4 tires, and told me that, I have to come for rotation each 5000 mileage, no matter what happens, if I want to get warranty. I told ok and asked them: if I will come for rotation every 5000 mile, will I get warranty? Answer: no! She said: "You will pay for mileage anyway."

    As I understand: each mileage cost $ 0.009, which means if tires get worst, customers have to pay difference of mileage depending how long they last, so, it is kind of TRICKY. Customers have to pay anyway. And in total, customers get same mileage of tires, for much more high price and wasting time, nerves and get headaches. Result: If I bought tires for $399 with 30000 mileage warranty from any other places, I would save my nerves, time, money and I would not have to go back for rotation to have headache. Trust me, never go for more mileage or warranty with Goodyear, go for regular tires with 30000 mileage. Good luck to everyone.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for reaching out to us, Niyazi. We are sorry to hear that you did not have a great experience during your recent visit. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Installation & Setup

    Reviewed Dec. 10, 2019

    We purchased 4 new tires from Goodyear in Greensburg PA. A week later one of the tires goes flat. We put air in it and it is fine. The tire went flat again, so we return to Good Year. They check the tires and said there was no leak and it was because they forgot the tires. So the seal the tires and the tire continued to go flat and we had to fill it every week, even if it just sat there (vehicle not used often). I took there today and they tell me I need to buy another tire because there is a leak. Same tire, same issue different diagnosis. I know without a doubt they did something wrong or installed a faulty tire. I should not have to replace a tire that never functioned properly. Do Not Purchase from Good Year!!!!

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened,Erica. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Staff

    Reviewed Dec. 3, 2019

    I purchased 4 brand new tires like 3 - 4 months ago. I kept having to put air in them at least once a week. Every time I went there I was brushed off about why my tires needed so much air. According to one of the technicians, it was because I needed an alignment. Got the alignment and problem continued. Come to find out, one of my tires had a nail in it. I went back to Goodyear and was given run around about the nail and never got it removed. Thank god there are other tire shops that are more than willing to help out and that is how I resolved my problem. The techs there are lazy and good for nothing. Never will buy tires there again. It's the Goodyear Tire and Service Shop in Spring Valley off of Hwy 94 on Sweetwater Springs Blvd across from the 711. You guys suck!!!!

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened,Teresa. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Verified purchase
    PriceStaff

    Reviewed Nov. 27, 2019

    Back in February 2019 - I had a complete rear brake overhaul done (calipers, rotors, pads and brake fluid change) along with an oil change. Total bill came out to $1,125 - parts were marked up over 100% OEM I could have bought myself - and were either remanufactured or inferior quality over OEM. I had also asked for an alignment as I had the 3-year alignment package during a prior repair (they said wheel bearing replacement require it - I doubt that's the case) - but they never provided the alignment paperwork showing that the work was done as any other auto shop would provide. So my guess is they never did the alignment. 150 miles later the oil light came on. They never changed the oil. Took it back and they finally did the oil change.

    Now 28,000 miles later (of mostly highway driving) - I'm getting a grinding noise from the rear brakes. The rotors are scored - likely from contaminants in the brake pad material. But with a 24,000 mile brake job warranty - I'm out of luck. The original brakes and the last brake job I did myself I got nearly 60,000 miles out of them. I only went to Goodyear because it was in the middle of winter.

    Finally, this summer I brought the car in for a new wheel hub bearing and state inspection. They said they didn't do the inspection because the 'check engine' light went on. They cleared the code and as a result - the car idled/ran rough for about a week until the car could 'relearn' its ignition timing after a number of warm-up cycles. I had to get the inspection done elsewhere which was done without any issues. I also asked them to check the alignment. Again no paperwork - they said that the tires are worn evenly so there wasn't no need. So again - they didn't bother putting it up on the alignment rack.

    I have to say - never again will I use Goodyear. I should have known better and done it myself. Either the employees are completely incompetent, purposely not doing work customers are paying for and/or the shop management is overlooking these issues. The cost of parts is almost double what you would pay if you bought them yourself from a parts store such as NAPA.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Lester. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Customer ServiceStaff

    Reviewed Oct. 8, 2019

    I ordered four tires on Goodyear website for Maserati (Model - Levante) and selected Goodyear auto service center (41 S Dean St, Englewood, NJ 07631) for installation. I dropped the car on Thursday, 3rd October for the tire change. When I went to pick up, all the four rims were significant damaged. I also sent the pictures of the damaged rims to the supervisor for the record and he said that he will look into how the damage happened, and asked me to bring the car next day again. Next day, the supervisor told me that the damage did happen due to negligence of the mechanic when the supervisor was away on a lunch break. He said he will get it fixed at their expense but I am having hard time working the service center to get the rims fixed due to lack of communication from the supervisor/manager.

    There is lack of sensitivity to the customer's damage, poor communication, and lack of communication skills when talking to customer. The way they come across is bullying the customer when the customer to working in most cooperative way to get the damage (due to mechanic's negligence) remediated. I went to Goodyear service center and not to any other local shop because of the Goodyear's brand name but I am really disappointed for the lack of professionalism in doing the job right, and harassing the customer for the repair due to their mistake.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Gurpreet. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Reviewed Aug. 30, 2019

    Needed an alignment due to uneven tire wear so I had them put on two new front tires and an alignment, $300 was fair. The issue was a week later when I go to take the tire off to do my breaks 3 out of 5 lug bolts snapped off. I look inside where the bolts are and the nuts where literally so far inside the holes that it's dented inwards. I called them to explain this and they said they could get me in by the next day charging me 80 per broken bolt. They obviously over tightened them but deny responsibility. I showed some pictures of the threading to a mechanic at the dealership I normally go to and he quickly stated that they were obviously severely over torqued which is a common reason for the studs to break off while removing the wheel.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Ryan. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number

    Staff

    Reviewed Aug. 2, 2019

    I charge by the tow driver and Goodyear store. Twice happen and have to waste over 2 hour my time. To try straighten this out and on go problem. The tow driver that Goodyear uses are not suppose charge us. So if they ask for credit card to to you. Tell them no. The Goodyear store you tow to charge on your bill. TOW365 driver of the tow truck are not suppose to charge you If you go to a Goodyear store.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:30 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    PricePunctuality & SpeedStaff

    Reviewed July 25, 2019

    This happened at Goodyear Auto Service of Santa Cruz on Water Street. Perhaps this happened because I am a woman. I had a coupon for an oil and filter change for $24.95. I have done this same coupon amount at many auto services over the years, and after the added tax, it comes to a little over $27.00. I have my past receipts. Isaac stood there at checkout and upped the price to $35.00 telling me this was the price out the door, as if I am so stupid I do not know he is ripping me off. One of the worst things was the way he looked at me. Such hatred. I was late for a medical appointment and just paid and left. He told me to tell all my friends to come there. I will warn them and tell them to never go there. He is a liar and a thief.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for bringing this to our attention, Jeanne. We are sorry to hear that this has happened. We would like to look to into this matter for you. Please give us a call at 800-321-2136 Ext.5 so that we may work on this with you. Please check your private message box for your file number. You will need this number handy when you contact us. We look forward to hearing from you. Thank you again for contacting us.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed June 26, 2019

    I purchased 4 brand new tires from my dealership 6 months ago. Assurance tires. That cost me 702.49. The tread warranty is for 65,000 miles. I know that I would probably never get that many miles on my tires, but I only had 6,411 on my tires and was driving along rt 32 and had to pull over. I had a flat tire on the passenger side rear tire. I changed the tire and put the donut tire I had in my trunk and went home. I called my dealership the next day and I brought the tire in to be inspected and after only 6,411 miles on my tires the tread was down to 6 from 9 in 6 months and the tire had a tear in the seam of the tire that was not fixable and they said they do not handle tire warranties and told me to call Good Year and that my tires tread should not have been worn down so much with only 6,411 miles on it. That I also needed to call them and explain to them about the wear on your tread also when I called.

    So I called that Friday and spoke to a woman and she was very nice and told me that I should wait till Monday to bring the car in because they were closing by 1 that Friday.. So I bring the car to the Good Year store on Wolf Rd in Albany, it took me over an hour to get there on a donut tire and it was very hot and humid out and I understand that I didnt have an appointment and would have to wait but I was checked in at 11;00 am and not checked out till 6:08pm. The gentlemen that called me about my tire was completely rude. He said that the reason my tires were worn so much is because of my overinflation of the tires that happens to the middle of tread but my tires were not overinflated and the tread was the same from one side to the other. The middle of the tire has the same tread wear on the whole tire. 6 no different.

    The only thing that could have been the reason for having 35 lbs of air in the tire when he checked could have been from the heat and the long ride. It's called expansion, but the tire I brought in to be checked did not have a hole or puncture mark. It was a slice that you could barely see in the seam of the tire. I don't mess with the tires on my car. My dealer checks them and rotates them. When I go in for my oil changes and the man was really rude and said then you need to talk to them about it, it's not their problem and there is nothing he can do for me than to put a new tire on and the charge was over $199. I then spoke to the warranty dept and she fixed the issue with the price of the tire, but my car is an all wheel drive vehicle and cannot have just one tire replacement. This man was very rude. Blaming me and then my dealership and that is not the case. It was a bad tire warranty.

    Got the price down and I went into the store to pick up my car that they said give them an hour which was at 2;25 but my car still wasn't done at 6:00. I have called corporate about these issues and they were supposed to call me back this morning and haven't yet so I called her and left a message. She called me back but said she couldn't talk right now. She would call me back. I mean she had me on the phone already. Why couldn't she just talk to me them. I will never buy from Good Year ever again. I don't like being treated like I am an idiot and if something happens to my car because of only 2 tires that I paid for again you will be hearing from my lawyer.... D. **

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for reaching out, Denise. Please know we are sorry to hear that this happened. We would like to assist you with this unfortunate situation. We have already started a claim for you. Please check your private messages for your claim number. Please give us a call so that we may move forward with processing your claim. We are available Monday - Friday between the hours of 9 am and 5 pm EST. Please have your file number available when you give us a call.

    Reviewed May 27, 2019

    Took tires in for second second. Mind you they lost our records. Had to go to America's for tire rotation. Interestingly I had just had them rotated like 4000 miles. I won't buy tires at Goodyear again. Maybe they will do something about it.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Sergio. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call. We are available between the hours of 9:00 am and 5:30 pm EST Monday through Friday.

    Staff

    Reviewed May 15, 2019

    I made a 12:30 appointment on 05/14/2019 at the Coldwater location in Fort Wayne Indiana for a coolant flush and an oil change. When I went to pick up my car, the paper said that my car was now hard to accelerate and didn't move in reverse? It worked fine for me to go there. When I asked him about it they said they believed it was a transmission issue but couldn't even find the transmission dipstick?? I noticed that the car was spewing coolant out of the radiator hose when I moved it, so I put it back in park and got a worker, he said he would grab the guy who worked on my car but he never came out to fix the issue. Turns out it was leaking both coolant and transmission fluid. The guy put more fluid in the car, but refused to assist with tightening the bolt that hold in the transmission. Later the shop closed and the workers chuckled at the situation that they more than likely caused and refused to help with.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for reaching out to us, Nevada. We offer you our sincerest apologies for this unfortunate situation. We would like to look into this matter for you. We have already created a claim for you. Please check your private messages for your claim number. We are currently awaiting your call so that we may move forward with resolving this. Please contact us between the hours of 9 AM and 5 PM EST Monday through Friday. Please have your claim number available when you call.

    Staff

    Reviewed May 1, 2019

    On Saturday, April 27, 2019, I brought my vehicle into a Goodyear Service Center in Gulfport, MS because there was a miss in the engine. The service tech inspected the vehicle and advised thru the Service Manager that all I need was plugs and the coil packs were all good. I told the Store Manager that I changed the spark plug and the coil pack on the number 7 cylinder of the vehicle, however I was told the miss was moving from cylinder 2 to 4. I agreed to the repairs and 2 and 1/2 hours later I returned to the facility and my car was in the same condition.

    I was told by the Store Manager that the problem may be internal and they didn't know that before they repaired my vehicle. He also advised that on Cylinder 7 there was 75 pounds of compression and it should have been 150 pounds. I asked should I have my vehicle towed back home, however I was told no, I should make it home which was 70+ miles away. I reluctantly paid the fee of $379.97 and left the facility. On the way home, the oil pressure started to drop and I had to pull over for assistant. I feel if you don't have a clue what's wrong with a vehicle, don't guess and then charge the Consumer and put them, their family and vehicle in harm's way. The people were nice there, however the service was horrific.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    We are sorry to hear that this has happened. Can you please Contact us directly. We are available Monday through Friday between the hours of 9:00 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!

    Verified purchase
    Customer ServiceStaff

    Reviewed April 23, 2019

    Today is 4/23/2019 and I just picked my vehicle up from one of your locations and there has been damage to the lower front end bumper. Store Location: 9631 Jefferson Davis Hwy, Fredericksburg, Va 22407 Manager **. I went into today for a leaking tire and suspension diagnosis and I specifically told the salesman when checking in to notate on my paperwork that the car is NOT to be pulled into a parking spot when they are done, that it can only be backed in. I explained to the salesman that the car is lowered and will hit the curb if someone isn't careful.

    Upon picking my car up I saw that the car was pulled into the parking spot and when I went to look at the car it had be pulled up over the curb and the carbon fiber is scrapped on the front and bottom. I immediately went inside and asked the Manager ** to come outside and see where it was scratched. I asked him why was the car pulled into the parking spot when I specifically stated to only back the car in. His response was only "sorry about that". He offered to do nothing about it and walked back into the building. I told him I would be calling the corporate office since he was not concerned about the damages.

    I will file a complaint with my insurance company for the damages if we can not come to a repair solution immediately. I'm more upset at the fact that my customer request was not followed and more upset that the technician driving the car knew he ran on the curb (because he would have heard and felt it scrap) and then didn't bother to tell the manager that he made a mistake. This is poor customer service and responsibility on the technician and manager of one of your stores.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    We apologize for the inconvenience, Melissa. Can you please Contact us directly. We are available Monday through Friday between the hours of 9:00 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!

    Customer ServicePunctuality & SpeedStaff

    Reviewed April 11, 2019

    I went in count my car was missing and not running right. So I went into Goodyear at South Point Fredericksburg Virginia. He told me it was catalytic converter and it would be 1200. Then he said, "No it's not that. It's the fuel pump and it would be 560." So I said, "Ok fix it" then went back a to pick it up. When it was in the manager said it running so good. I said, "Great." I got into driveway. It could it was awful. How could they say that when they drove it around to me so again it was back in shop doing what it was doing in the first place. He said now it was the spark plugs. Do they did that and once again picked up. He said I would smell gas cause they got some on when change fuel pump. Ok day after it didn't start right so I took back. He said the fuel pump they put in was bad so got another back in shop.

    Pick up days later again then the worst happened. I was out of gas all of a sudden when I had half tank the day before. Went to Fas Mart to get gas. It started coming out of side of car under car the pouring out!!! Omg. Called them. They said for me to call tow truck and get it back there for me to call. The gas smell was awful. When tow truck came it was running out of car. Still it filled his truck up with gas to when carrying it. They said another fuel pump was need. It was the wrong one they put on. Awful. Back again in shop. My car was awful smell. I had to get another car. I ask for part of my money back. Nope nothing. Beware of taking your car there.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    We apologize for the inconvenience, Kim. Can you please Contact us directly. We are available Monday through Friday between the hours of 8:30 am and 5:45 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!

    Verified purchase
    PriceOnline & AppStaff

    Reviewed April 5, 2019

    This place needs to be reported for fraud and abuse. After over $4 thousand in work that I believe was unneeded my car is now stalling when I start to drive and the engine and tire balance lights come on and off. I simply went in for a routine maintenance. I had been going to the same mechanic for over 20 years. I had followed all maintenance schedules on this car and done oil changes. I was told by a mechanic this particular mileage level would need the timing belt done and likely cost total with labor $1k for my type of car. This was told to me by a well respected local mechanic. He was warning me that it would be UP TO that price. I had to find a new mechanic and ended up going with Good Year in Capitola for the first time.

    My car is a 2009 PT Cruiser and Kelly Blue Book price for my car in GOOD condition which it WAS when I brought it in and now it may not be considered even good being it is stalling is less than $5k. Meaning, if a car insurance were to say I needed over $4 thousand in work on my car? They would say my car was considered totaled and would say it was not worth working on it.

    I have had 4 cars in my lifetime and never at one time have I been told I need over $1000 in work done. They also of course told me I need two new tires. What I found odd and interesting (in a bad way) is a place that specializes in tires left two of my tires without caps on the air valves. Of all places! So bad it is funny. Kinda!

    They told me that I needed more work done than my car is worth and now won't even honor fixing the mess they made. The most expensive thing they worked on (see pics attached) is camshaft belt and the engine code read says that the problem is surprise surprise "Camshaft position sensor. Bank-1" So, the very thing I spent the most on has a problem? The manager Joe says to me I should have asked them to fix the sensor too. I told him I cannot ask them to fix something I had no idea even existed. I did not know that part existed till I was made aware of its very existence when the scanner told me it existed after the engine light came on and it was read with a scanner.

    That is ludicrous logic. I am supposed to foretell problems and have knowledge of parts I have never heard of before. And He says to me that "is what they get paid big bucks for" and claims he has no idea what this code means or how much it would cost or how long it would take to fix etc. He says they would not pay for nor guarantee the work and that they did not cause the problem in any way. Even though they were just working in that area of my car.

    They just took as much money from me as my car is worth (or more) and expect me to pay more? I do not even trust them. To be honest even if they said they would check it and do any following work for free. At this point I'd not trust them. This is very shady. I only allowed this work to be done because I am at a very low point in my life with a son who has almost died and they knew this info and took advantage of a person not thinking clearly. Not ok.

    BTW Manager Joe says "I have people check the tire balance 25 times a day." That is his rationale to why my tire balance light keeps coming on since they had my car. I paid $50.25 for a new tire sensor on one tire. Maybe it was not put in correctly or I did not get one at all? I had to add the main reason I picked this place as my new mechanic shop is that their website said they have a shuttle to pick you up and then when I went to take my car in they told me they do not have one! The check-in process was horrible too. A very old man was there and I do not think he knows how to type. It was excruciating waiting for him to get the most basic info into the computer. Don't bother trying to give him any important info or anything other than your name and car. But no they do not have a shuttle. I should have walked out then. That was a sign.

    I also have smelly and noticeable exhaust coming out since getting the work done. Air is not coming out of vents on my driver side at my feet anymore. I read this could be a vacuum problem which coincidentally can cause stalling. Which could be a simple loose wire which they could have left loose but their manager said they did nothing wrong and I have to pay to have them do any work to investigate.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    We apologize for the inconvenience, Susan. Can you please Contact us directly at 1-800-321-2136 ext 5. We are available Monday through Friday between the hours of 8:30 am and 5:45 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!

    Sales & Marketing

    Reviewed April 3, 2019

    Purchased new tires from Goodyear and was told my alignment was off. I agreed to have the alignment done which usually runs $75. But I was billed $179 for the alignment package. Though I was not asked if I wanted it. Bringing my bill to $1008 though my estimate was $744. They kept trying to sell me tire insurance and a bunch of other service work that would have prevented my car from passing inspection. However my car was inspected two months ago. Probably stick with Discount Tire from now on.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    We are sorry to hear that. Please give us a call as we would like to know more about your visit to our store. You can reach us between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    Customer ServiceCoverageSales & MarketingOnline & AppStaff

    Reviewed April 2, 2019

    I have a BMW 2017 with a 28k miles. The car is equipped with Dunlop/Goodyear tires (Sports package). For the last several months I noticed my car was so noisy while driving. On 3/5/19 I took the vehicle to BMW (for routine checkup) and I brought up the tires issues to the technician at BMW. The technician said "This is a common problem with these tires". He recommended checking my wheels' alignment which turned to be perfectly fine. I contacted Goodyear customer service who initially insisted on taking vehicle to BMW (not to their Goodyear dealer). Which I already did, and BMW advised to contact Goodyear to check tires and replace them under warranty. Then Goodyear opened a claim for me (**) and advised me to take it to a Goodyear authorized dealer.

    On 3/15/19 I took my car to Just Tires at 11040 Lee Highway, Fairfax, VA (An authorized Goodyear dealer). After 40 minutes of waiting, a technician came with a report that Goodyear will only cover 50% of warranty and they will give me 50% off new 4 tires because alignment check showed "severe misalignment" of my vehicle. I told the technician, "Are you serious? The alignment was checked last week (3/5/19) At BMW Sterling, VA and alignment was perfectly normal." He did not know what to say, he said, "This is what we got on our scale!" I then drove back to BMW Sterling (within 1 hour) and spoke with service manager who brought my vehicle on the alignment scale and my alignment was checked again was perfectly NORMAL! So, Goodyear appears to provide scam alignment reports as an exit strategy from their warranty obligations.

    I emailed Goodyear customer service with all above facts and copy of all three alignments reports (two from BMW and one from Just Tires) which they completely ignored and did absolutely nothing to solve the problem. Their response to my complaints was simply (Take your vehicle to an authorized Goodyear dealer). I responded back to their email: "Did you really read my email?" And they replied back: "Take your vehicle to an authorized Goodyear dealer." I felt I was talking to a robot. Unfortunately, Goodyear turned to be a big scam (No durability or performance and what is even worse than that is their dishonesty and poor customer service.). N.B. these types of tires have 60k miles warranty on their website.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Mohammed. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.

    PriceStaff

    Reviewed March 27, 2019

    I went to the service center here in Rome, GA on 03/26/19 around 08:00 in the morning to see if they had the time to replace an idler arm pulley and use the new belt that I had already purchased. He said that they would look at it. After twenty minutes he came back and informed me that it would cost me $158.00 and they would use the new belt that I had brought with me. When I told him that that was too much, he presented me with a bill for $43.00 I asked him what I was being charged for and he stated that he had trouble finding people to work for free. So I asked if Goodyear no longer provided free estimates? And he said if I can find someone who will work for nothing. This seemed a little extreme being familiar with what I needed and the cost they were expecting. The Company advised that they were turning it over to their District Manager for review.

    Goodyear Auto Service Centers
    Goodyear Auto Service Centers
    Pinned

    Thank you for letting us know what happened, Joe. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call us at 1-800-321-2136 Ext 5. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.

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    Goodyear Auto Service Centers Company Information

    Company Name:
    Goodyear Tires
    Address:
    200 Innovation Way
    City:
    Akron
    State/Province:
    OH
    Postal Code:
    44316
    Country:
    United States
    Website:
    www.goodyearautoservice.com