Goodyear Auto Service Center Reviews

Original Review: Aug. 10, 2021

What a mess. Yesterday I setup an online appointment for tires and oil change. Today, when I arrived for my appointment I decided to also get an alignment and have brakes inspected. I received a call later stating that front pads needed to be replaced. I was quoted costs and approved of the repair. I was also offered some "100k mile" fluid exchanges. Again I was quoted and again I verbally approved for the work to be performed. I received another phone call about an hour later from a mechanic at the service center stating that the rear diff fluid could not be changed as it did not have vacuum ports and that it would cost an additional $80 to repair as they would have to remove the ten bolts for the diff cover and replace the gasket. It was at this point that I declined the service.

My vehicle was ready approximately 8 hours after dropping it off. I arrived and spoke with the same person I had earlier. They stated that they did find a way to exchange the fluid in the rear diff. Ok, great. I paid my bill and headed home. New brake pads were great and the new tires improved driveability. I was happy. Of course I get home and I can't help myself. I just have to check the oil, looks good, definitely changed. I see brake fluid reservoir and uh oh, the fluid is well below the full step. It hasn't been touched despite having paid $110 for the service. Ok, probably a mistake. I then look at the power steering fluid reservoir, again, hasn't been touched. The fluid is the same as when I brought it in, new fluid is RED, not reddish brown. Ok, another $100 for nothing.

I slide under the rear end to look at the diff, it hasn't been touched and there is no way to access the fluid except the traditional 10 bolt cover. Another $200 charge, again for nothing. I also paid for a fuel injection system treatment which I have no way of knowing was performed, but based on all of the other services in this "fluid exchange package" not being performed and having been lied to directly to my face I think it's safe to assume it was not. Also, when I checked the invoice I wasn't charged for an alignment, but was charged for a 3 year alignment program ($155). That is not a service I asked for and I should have been made aware of that. To fellow consumers I would advise you to only use the service center's basic offerings (tires, oil and brakes) and avoid any additional services offered. Hopefully I can get this resolved with little to no headache, but regardless these are despicable practices.

I was happy though till I saw it costed 600 dollars after the insurance and labor on each tire but whatever. The thing that floors me is that right after I left I stopped for coffee and as I was walking out to the parking lot I noticed they literally forgot a lug nut but not only that closer inspection they completely mangled the stud to the point where I’ll have to get it replaced now.

I show up the next day and told them what happened and the gentleman tells me that he can’t fit me in that day or even the rest of the week...That’s the service you get for paying 600 dollars to these kinda shops I guess. I also tried to write a review on Google and come to find out they turned off the ability for people to write reviews, I wonder why. First time and last time I’ll ever go to a Goodyear. I’ve had better service at your local mom and pop auto tire shop.

So called and took it back a 2nd time. More parts needed after I was told all was replaced. Kept it 2 days got it back and over the course for 2 days no air. Took it back again. No 3 time. Was told gaskets need replaced when I was told it was a complete repair. This time lasted 5 hours. Called, took it back. Called claimed need more parts. Have it back next day. Didn’t happen. Didn’t even call us to tell us they were keeping it. Get a call at 415 and was asked if I was coming to get my car and we told them we didn’t even get any kind of call period so on the way to get it now. Got my fingers crossed. Funny thing is I already got the bill and they had the car longer than us. I won’t go back there for this problem anymore and feel we need compensation for all the aggravation. Thanks for reading.

After, what happened to me, I hated to go there again and I went to another place for rotation. Just keep my tires in good condition. My tires got worst in 32000 mileage anyway. It is BOLD now. I called, to Goodyear corporate office 3 times, e-mailed them, went to service 2 times. Finally, after all, they offered me to pay half price: $300 for 4 tires, and told me that, I have to come for rotation each 5000 mileage, no matter what happens, if I want to get warranty. I told ok and asked them: if I will come for rotation every 5000 mile, will I get warranty? Answer: no! She said: "You will pay for mileage anyway."

As I understand: each mileage cost $ 0.009, which means if tires get worst, customers have to pay difference of mileage depending how long they last, so, it is kind of TRICKY. Customers have to pay anyway. And in total, customers get same mileage of tires, for much more high price and wasting time, nerves and get headaches. Result: If I bought tires for $399 with 30000 mileage warranty from any other places, I would save my nerves, time, money and I would not have to go back for rotation to have headache. Trust me, never go for more mileage or warranty with Goodyear, go for regular tires with 30000 mileage. Good luck to everyone.

Now 28,000 miles later (of mostly highway driving) - I'm getting a grinding noise from the rear brakes. The rotors are scored - likely from contaminants in the brake pad material. But with a 24,000 mile brake job warranty - I'm out of luck. The original brakes and the last brake job I did myself I got nearly 60,000 miles out of them. I only went to Goodyear because it was in the middle of winter.

Finally, this summer I brought the car in for a new wheel hub bearing and state inspection. They said they didn't do the inspection because the 'check engine' light went on. They cleared the code and as a result - the car idled/ran rough for about a week until the car could 'relearn' its ignition timing after a number of warm-up cycles. I had to get the inspection done elsewhere which was done without any issues. I also asked them to check the alignment. Again no paperwork - they said that the tires are worn evenly so there wasn't no need. So again - they didn't bother putting it up on the alignment rack.

I have to say - never again will I use Goodyear. I should have known better and done it myself. Either the employees are completely incompetent, purposely not doing work customers are paying for and/or the shop management is overlooking these issues. The cost of parts is almost double what you would pay if you bought them yourself from a parts store such as NAPA.

There is lack of sensitivity to the customer's damage, poor communication, and lack of communication skills when talking to customer. The way they come across is bullying the customer when the customer to working in most cooperative way to get the damage (due to mechanic's negligence) remediated. I went to Goodyear service center and not to any other local shop because of the Goodyear's brand name but I am really disappointed for the lack of professionalism in doing the job right, and harassing the customer for the repair due to their mistake.

So I called that Friday and spoke to a woman and she was very nice and told me that I should wait till Monday to bring the car in because they were closing by 1 that Friday.. So I bring the car to the Good Year store on Wolf Rd in Albany, it took me over an hour to get there on a donut tire and it was very hot and humid out and I understand that I didnt have an appointment and would have to wait but I was checked in at 11;00 am and not checked out till 6:08pm. The gentlemen that called me about my tire was completely rude. He said that the reason my tires were worn so much is because of my overinflation of the tires that happens to the middle of tread but my tires were not overinflated and the tread was the same from one side to the other. The middle of the tire has the same tread wear on the whole tire. 6 no different.

The only thing that could have been the reason for having 35 lbs of air in the tire when he checked could have been from the heat and the long ride. It's called expansion, but the tire I brought in to be checked did not have a hole or puncture mark. It was a slice that you could barely see in the seam of the tire. I don't mess with the tires on my car. My dealer checks them and rotates them. When I go in for my oil changes and the man was really rude and said then you need to talk to them about it, it's not their problem and there is nothing he can do for me than to put a new tire on and the charge was over $199. I then spoke to the warranty dept and she fixed the issue with the price of the tire, but my car is an all wheel drive vehicle and cannot have just one tire replacement. This man was very rude. Blaming me and then my dealership and that is not the case. It was a bad tire warranty.

Got the price down and I went into the store to pick up my car that they said give them an hour which was at 2;25 but my car still wasn't done at 6:00. I have called corporate about these issues and they were supposed to call me back this morning and haven't yet so I called her and left a message. She called me back but said she couldn't talk right now. She would call me back. I mean she had me on the phone already. Why couldn't she just talk to me them. I will never buy from Good Year ever again. I don't like being treated like I am an idiot and if something happens to my car because of only 2 tires that I paid for again you will be hearing from my lawyer.... D. **

I was told by the Store Manager that the problem may be internal and they didn't know that before they repaired my vehicle. He also advised that on Cylinder 7 there was 75 pounds of compression and it should have been 150 pounds. I asked should I have my vehicle towed back home, however I was told no, I should make it home which was 70+ miles away. I reluctantly paid the fee of $379.97 and left the facility. On the way home, the oil pressure started to drop and I had to pull over for assistant. I feel if you don't have a clue what's wrong with a vehicle, don't guess and then charge the Consumer and put them, their family and vehicle in harm's way. The people were nice there, however the service was horrific.

Upon picking my car up I saw that the car was pulled into the parking spot and when I went to look at the car it had be pulled up over the curb and the carbon fiber is scrapped on the front and bottom. I immediately went inside and asked the Manager ** to come outside and see where it was scratched. I asked him why was the car pulled into the parking spot when I specifically stated to only back the car in. His response was only "sorry about that". He offered to do nothing about it and walked back into the building. I told him I would be calling the corporate office since he was not concerned about the damages.

I will file a complaint with my insurance company for the damages if we can not come to a repair solution immediately. I'm more upset at the fact that my customer request was not followed and more upset that the technician driving the car knew he ran on the curb (because he would have heard and felt it scrap) and then didn't bother to tell the manager that he made a mistake. This is poor customer service and responsibility on the technician and manager of one of your stores.

Pick up days later again then the worst happened. I was out of gas all of a sudden when I had half tank the day before. Went to Fas Mart to get gas. It started coming out of side of car under car the pouring out!!! Omg. Called them. They said for me to call tow truck and get it back there for me to call. The gas smell was awful. When tow truck came it was running out of car. Still it filled his truck up with gas to when carrying it. They said another fuel pump was need. It was the wrong one they put on. Awful. Back again in shop. My car was awful smell. I had to get another car. I ask for part of my money back. Nope nothing. Beware of taking your car there.

My car is a 2009 PT Cruiser and Kelly Blue Book price for my car in GOOD condition which it WAS when I brought it in and now it may not be considered even good being it is stalling is less than $5k. Meaning, if a car insurance were to say I needed over $4 thousand in work on my car? They would say my car was considered totaled and would say it was not worth working on it.

I have had 4 cars in my lifetime and never at one time have I been told I need over $1000 in work done. They also of course told me I need two new tires. What I found odd and interesting (in a bad way) is a place that specializes in tires left two of my tires without caps on the air valves. Of all places! So bad it is funny. Kinda!

They told me that I needed more work done than my car is worth and now won't even honor fixing the mess they made. The most expensive thing they worked on (see pics attached) is camshaft belt and the engine code read says that the problem is surprise surprise "Camshaft position sensor. Bank-1" So, the very thing I spent the most on has a problem? The manager Joe says to me I should have asked them to fix the sensor too. I told him I cannot ask them to fix something I had no idea even existed. I did not know that part existed till I was made aware of its very existence when the scanner told me it existed after the engine light came on and it was read with a scanner.

That is ludicrous logic. I am supposed to foretell problems and have knowledge of parts I have never heard of before. And He says to me that "is what they get paid big bucks for" and claims he has no idea what this code means or how much it would cost or how long it would take to fix etc. He says they would not pay for nor guarantee the work and that they did not cause the problem in any way. Even though they were just working in that area of my car.

They just took as much money from me as my car is worth (or more) and expect me to pay more? I do not even trust them. To be honest even if they said they would check it and do any following work for free. At this point I'd not trust them. This is very shady. I only allowed this work to be done because I am at a very low point in my life with a son who has almost died and they knew this info and took advantage of a person not thinking clearly. Not ok.

BTW Manager Joe says "I have people check the tire balance 25 times a day." That is his rationale to why my tire balance light keeps coming on since they had my car. I paid $50.25 for a new tire sensor on one tire. Maybe it was not put in correctly or I did not get one at all? I had to add the main reason I picked this place as my new mechanic shop is that their website said they have a shuttle to pick you up and then when I went to take my car in they told me they do not have one! The check-in process was horrible too. A very old man was there and I do not think he knows how to type. It was excruciating waiting for him to get the most basic info into the computer. Don't bother trying to give him any important info or anything other than your name and car. But no they do not have a shuttle. I should have walked out then. That was a sign.

I also have smelly and noticeable exhaust coming out since getting the work done. Air is not coming out of vents on my driver side at my feet anymore. I read this could be a vacuum problem which coincidentally can cause stalling. Which could be a simple loose wire which they could have left loose but their manager said they did nothing wrong and I have to pay to have them do any work to investigate.

On 3/15/19 I took my car to Just Tires at 11040 Lee Highway, Fairfax, VA (An authorized Goodyear dealer). After 40 minutes of waiting, a technician came with a report that Goodyear will only cover 50% of warranty and they will give me 50% off new 4 tires because alignment check showed "severe misalignment" of my vehicle. I told the technician, "Are you serious? The alignment was checked last week (3/5/19) At BMW Sterling, VA and alignment was perfectly normal." He did not know what to say, he said, "This is what we got on our scale!" I then drove back to BMW Sterling (within 1 hour) and spoke with service manager who brought my vehicle on the alignment scale and my alignment was checked again was perfectly NORMAL! So, Goodyear appears to provide scam alignment reports as an exit strategy from their warranty obligations.

I emailed Goodyear customer service with all above facts and copy of all three alignments reports (two from BMW and one from Just Tires) which they completely ignored and did absolutely nothing to solve the problem. Their response to my complaints was simply (Take your vehicle to an authorized Goodyear dealer). I responded back to their email: "Did you really read my email?" And they replied back: "Take your vehicle to an authorized Goodyear dealer." I felt I was talking to a robot. Unfortunately, Goodyear turned to be a big scam (No durability or performance and what is even worse than that is their dishonesty and poor customer service.). N.B. these types of tires have 60k miles warranty on their website.

Since the "techs" did not put oil back in my car, my engine broke. Verified with a mechanic that I had zero leaks, yet zero oil. This caused me to be without my car for FIVE months while waiting for my dealership to get a new one in. My only condolence was that my car was still under warranty. Now, since I am disputing these charges, Goodyear and Citi are both refusing to take responsibility and now Citi is wrecking my credit because they lied to me regarding their dispute process. I will urge everyone reading this, do not use Goodyear anymore. They are not qualified and expect ALL customers to already be licensed mechanics. Well, if we were mechanics, why would we need to take our vehicles to someone else? As soon as I can find a lawyer that will take my case, I will go after both just for principle.

After many phone calls and excuses, they ‘finished’ the job by 5 pm on Wednesday. I was told over the phone that the job was delayed due to receiving two left struts, but was then told a different excuse in person for receiving struts for 2 wheel drive instead of AWD. So the main complaint during these initial interactions is that they took 4 full days to replace sway bar links and struts (which were quick strut assemblies requiring very little labor). Rather than giving me an accurate estimate of time, they continued to lie about how long the job would take.

After I took the car off the lot and drove on the highway, the same exact rattling noise was there. I called Goodyear immediately, and decided to take the car back the following week. After a couple of days they diagnosed the problem to be related to the control arms, and it would cost $1200 but could get the price down to $900 after I refused to pay any more money. Considering that they charged me over $800 in labor for the original job (over $500 for removing old struts and replacing with quick strut assemblies), I argued with them that they should cover all costs to fix the original rattling. They said absolutely not, so I decided to get a second and third opinion about what was causing the rattling.

I had two independent auto shops (Velasquez and Sons Mufflers in Hanover Park and Firestone in South Loop Chicago). They both told me the problem was with the newly installed rear struts being defective. When I asked them to assess the control arms, they both told me they were fine and that wasn’t the source of the rattling. Knowing that the struts are under warranty with Goodyear, I took the car back to them and showed them the inspection notes from Firestone. The manager said the other auto shops were lying. After much arguing with management, money spent, time wasted, and Goodyear's inability to diagnose and fix the initial rattling noise, I lost all trust in Goodyear to do any more work on my car. I am in the process of finding another Goodyear location that will honor my warranty to fix my rear struts.

A Goodyear corporate goon then sent one of their insurance agents out to file a report and swiftly denied the claim. From what I can tell in researching online complaints, this seems to be Goodyear’s modus operandi. They deny claims and then pat themselves on the back for saving money and screwing over their customers. I did my homework and found a guy online with rim scratches exactly like mine which happened to him during a tire install in the northeast. It ended up being the fault of the shop in that a Teflon pad in the tire installing machine failed to work properly. I wish I would have done my homework and not spent my money at Goodyear Service Centers. They are unethical and unprofessional. Worse, they are amateur mechanics that can’t even install tires properly - which is supposedly Goodyear’s area of expertise. Be warned: do not let them touch your vehicle!