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Reviewed Oct. 18, 2021
Beware! My car has Goodyear/80K warranty tires installed a couple of years ago. Recently front left tire started to leak air. My wife had brought the car to Goodyear in Rochester, MI for air leak repair. The man (Billy) told her that tires were old, irreparable and he would need to replace all 4 tires. He came up with $901 estimation (I have a copy). We took car back and drove to Discount Tires. There the tire was repaired for free, however they had to change a pressure sensor because it was damaged. From now on, I will avoid Good Year tires because of such a service!
Reviewed Sept. 19, 2021
The minute Goodyear have been fabulous. When we first moved here we went down to them and they treated us like family. Ocean City NJ Goodyear is a wonderful experience. They're honest, courteous, and just all around nice people to deal with.
Reviewed Sept. 4, 2021
Krage's auto repair in West Chicago is a registered Goodyear dealer with a local hometown service atmosphere and quality work is always done. Been going there for years and have sent many friends there too.
Updated review: Aug. 10, 2021
The manager and I were able to go over some things today and come to a resolution. I was wrong about some things and Bill, the store manager, was kind and patient with me in walking me through the work performed. I was compensated for the alignment program and they gained some trust from me, a new customer.
Original Review: Aug. 10, 2021
What a mess. Yesterday I setup an online appointment for tires and oil change. Today, when I arrived for my appointment I decided to also get an alignment and have brakes inspected. I received a call later stating that front pads needed to be replaced. I was quoted costs and approved of the repair. I was also offered some "100k mile" fluid exchanges. Again I was quoted and again I verbally approved for the work to be performed. I received another phone call about an hour later from a mechanic at the service center stating that the rear diff fluid could not be changed as it did not have vacuum ports and that it would cost an additional $80 to repair as they would have to remove the ten bolts for the diff cover and replace the gasket. It was at this point that I declined the service.
My vehicle was ready approximately 8 hours after dropping it off. I arrived and spoke with the same person I had earlier. They stated that they did find a way to exchange the fluid in the rear diff. Ok, great. I paid my bill and headed home. New brake pads were great and the new tires improved driveability. I was happy. Of course I get home and I can't help myself. I just have to check the oil, looks good, definitely changed. I see brake fluid reservoir and uh oh, the fluid is well below the full step. It hasn't been touched despite having paid $110 for the service. Ok, probably a mistake. I then look at the power steering fluid reservoir, again, hasn't been touched. The fluid is the same as when I brought it in, new fluid is RED, not reddish brown. Ok, another $100 for nothing.
I slide under the rear end to look at the diff, it hasn't been touched and there is no way to access the fluid except the traditional 10 bolt cover. Another $200 charge, again for nothing. I also paid for a fuel injection system treatment which I have no way of knowing was performed, but based on all of the other services in this "fluid exchange package" not being performed and having been lied to directly to my face I think it's safe to assume it was not. Also, when I checked the invoice I wasn't charged for an alignment, but was charged for a 3 year alignment program ($155). That is not a service I asked for and I should have been made aware of that. To fellow consumers I would advise you to only use the service center's basic offerings (tires, oil and brakes) and avoid any additional services offered. Hopefully I can get this resolved with little to no headache, but regardless these are despicable practices.
Reviewed Aug. 21, 2020
So I made an appointment at 1 at 114 Milestone Way, Greenville, SC 29615 Goodyear Auto Service for 4 new tires and when I showed up the gentleman said it wouldn’t be done till 4. Well 4 came around car wasn’t done so I sat, watched and the car wasn’t done till 4:40 which why would you make an appointment if you have to wait 3+ hours for tires???
I was happy though till I saw it costed 600 dollars after the insurance and labor on each tire but whatever. The thing that floors me is that right after I left I stopped for coffee and as I was walking out to the parking lot I noticed they literally forgot a lug nut but not only that closer inspection they completely mangled the stud to the point where I’ll have to get it replaced now.
I show up the next day and told them what happened and the gentleman tells me that he can’t fit me in that day or even the rest of the week...That’s the service you get for paying 600 dollars to these kinda shops I guess. I also tried to write a review on Google and come to find out they turned off the ability for people to write reviews, I wonder why. First time and last time I’ll ever go to a Goodyear. I’ve had better service at your local mom and pop auto tire shop.
Thank you for reaching out to us, John. We are sorry to hear that you are experiencing difficulties with the condition of your vehicle. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We will be sending you a private message with your claim number. We apologize for any inconvenience this may have caused you. Thank you!
Original Review: June 18, 2020
We have an 07 PT cruiser and had a problem with the air. There was none. Took it to Goodyear Auto at Chapel Hill in Akron and had fan replaced. Was ok for a few days then car started overheating. Come to find out fan went bad. That quick call and was told it would be 3 weeks before I could bring it in and if it was that important I’d wait. Not a nice person. It was warranty work so called the state RD Goodyear and took it there and the next day was informed there was need for a complete overhaul of the system when all that was bad was the fan. So realizing age of vehicle I opted to change it all at a cost of 1300.00. Got it back 3 days later. Was ok for 2 days and then no air.
So called and took it back a 2nd time. More parts needed after I was told all was replaced. Kept it 2 days got it back and over the course for 2 days no air. Took it back again. No 3 time. Was told gaskets need replaced when I was told it was a complete repair. This time lasted 5 hours. Called, took it back. Called claimed need more parts. Have it back next day. Didn’t happen. Didn’t even call us to tell us they were keeping it. Get a call at 415 and was asked if I was coming to get my car and we told them we didn’t even get any kind of call period so on the way to get it now. Got my fingers crossed. Funny thing is I already got the bill and they had the car longer than us. I won’t go back there for this problem anymore and feel we need compensation for all the aggravation. Thanks for reading.
Thank you for reaching out to us, Barry. We are sorry to hear that you are experiencing difficulties with the condition of your vehicle. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:00 am and 4:00 pm EST Monday through Friday. We will be sending you a private message with your claim number. We apologize for any inconvenience this may have caused you. Thank you!
Reviewed Feb. 12, 2020
Goodyear review. Warranty of Goodyear is tricky, never spend extra money for it before you read the note below! I bought Goodyear tires in April 2018 with 65000 mileage warranty for $600 ( invoice attached). There was bunch of the offers $399 for 4 tires, with 30000 mileage warranty on the other places (stores). Person, named George, who sold it to me, told that, warranty will be valid if you come back for rotation every 5000 mileage. When I came back first time after 5000, he wanted me to come back another day, then, when I came back another day, according the schedule made by him, he forced me to wait long time (2-3 hours) like he is busy with other customers. I think it happened to me, because, it was free of charge service by warranty.
After, what happened to me, I hated to go there again and I went to another place for rotation. Just keep my tires in good condition. My tires got worst in 32000 mileage anyway. It is BOLD now. I called, to Goodyear corporate office 3 times, e-mailed them, went to service 2 times. Finally, after all, they offered me to pay half price: $300 for 4 tires, and told me that, I have to come for rotation each 5000 mileage, no matter what happens, if I want to get warranty. I told ok and asked them: if I will come for rotation every 5000 mile, will I get warranty? Answer: no! She said: "You will pay for mileage anyway."
As I understand: each mileage cost $ 0.009, which means if tires get worst, customers have to pay difference of mileage depending how long they last, so, it is kind of TRICKY. Customers have to pay anyway. And in total, customers get same mileage of tires, for much more high price and wasting time, nerves and get headaches. Result: If I bought tires for $399 with 30000 mileage warranty from any other places, I would save my nerves, time, money and I would not have to go back for rotation to have headache. Trust me, never go for more mileage or warranty with Goodyear, go for regular tires with 30000 mileage. Good luck to everyone.
Thank you for reaching out to us, Niyazi. We are sorry to hear that you did not have a great experience during your recent visit. We would like to speak to you directly so that we may get this matter resolved. Can you please give us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Dec. 10, 2019
We purchased 4 new tires from Goodyear in Greensburg PA. A week later one of the tires goes flat. We put air in it and it is fine. The tire went flat again, so we return to Good Year. They check the tires and said there was no leak and it was because they forgot the tires. So the seal the tires and the tire continued to go flat and we had to fill it every week, even if it just sat there (vehicle not used often). I took there today and they tell me I need to buy another tire because there is a leak. Same tire, same issue different diagnosis. I know without a doubt they did something wrong or installed a faulty tire. I should not have to replace a tire that never functioned properly. Do Not Purchase from Good Year!!!!
Thank you for letting us know what happened,Erica. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Dec. 3, 2019
I purchased 4 brand new tires like 3 - 4 months ago. I kept having to put air in them at least once a week. Every time I went there I was brushed off about why my tires needed so much air. According to one of the technicians, it was because I needed an alignment. Got the alignment and problem continued. Come to find out, one of my tires had a nail in it. I went back to Goodyear and was given run around about the nail and never got it removed. Thank god there are other tire shops that are more than willing to help out and that is how I resolved my problem. The techs there are lazy and good for nothing. Never will buy tires there again. It's the Goodyear Tire and Service Shop in Spring Valley off of Hwy 94 on Sweetwater Springs Blvd across from the 711. You guys suck!!!!
Thank you for letting us know what happened,Teresa. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Nov. 27, 2019
Back in February 2019 - I had a complete rear brake overhaul done (calipers, rotors, pads and brake fluid change) along with an oil change. Total bill came out to $1,125 - parts were marked up over 100% OEM I could have bought myself - and were either remanufactured or inferior quality over OEM. I had also asked for an alignment as I had the 3-year alignment package during a prior repair (they said wheel bearing replacement require it - I doubt that's the case) - but they never provided the alignment paperwork showing that the work was done as any other auto shop would provide. So my guess is they never did the alignment. 150 miles later the oil light came on. They never changed the oil. Took it back and they finally did the oil change.
Now 28,000 miles later (of mostly highway driving) - I'm getting a grinding noise from the rear brakes. The rotors are scored - likely from contaminants in the brake pad material. But with a 24,000 mile brake job warranty - I'm out of luck. The original brakes and the last brake job I did myself I got nearly 60,000 miles out of them. I only went to Goodyear because it was in the middle of winter.
Finally, this summer I brought the car in for a new wheel hub bearing and state inspection. They said they didn't do the inspection because the 'check engine' light went on. They cleared the code and as a result - the car idled/ran rough for about a week until the car could 'relearn' its ignition timing after a number of warm-up cycles. I had to get the inspection done elsewhere which was done without any issues. I also asked them to check the alignment. Again no paperwork - they said that the tires are worn evenly so there wasn't no need. So again - they didn't bother putting it up on the alignment rack.
I have to say - never again will I use Goodyear. I should have known better and done it myself. Either the employees are completely incompetent, purposely not doing work customers are paying for and/or the shop management is overlooking these issues. The cost of parts is almost double what you would pay if you bought them yourself from a parts store such as NAPA.
Thank you for letting us know what happened, Lester. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Oct. 8, 2019
I ordered four tires on Goodyear website for Maserati (Model - Levante) and selected Goodyear auto service center (41 S Dean St, Englewood, NJ 07631) for installation. I dropped the car on Thursday, 3rd October for the tire change. When I went to pick up, all the four rims were significant damaged. I also sent the pictures of the damaged rims to the supervisor for the record and he said that he will look into how the damage happened, and asked me to bring the car next day again. Next day, the supervisor told me that the damage did happen due to negligence of the mechanic when the supervisor was away on a lunch break. He said he will get it fixed at their expense but I am having hard time working the service center to get the rims fixed due to lack of communication from the supervisor/manager.
There is lack of sensitivity to the customer's damage, poor communication, and lack of communication skills when talking to customer. The way they come across is bullying the customer when the customer to working in most cooperative way to get the damage (due to mechanic's negligence) remediated. I went to Goodyear service center and not to any other local shop because of the Goodyear's brand name but I am really disappointed for the lack of professionalism in doing the job right, and harassing the customer for the repair due to their mistake.
Thank you for letting us know what happened, Gurpreet. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Aug. 30, 2019
Needed an alignment due to uneven tire wear so I had them put on two new front tires and an alignment, $300 was fair. The issue was a week later when I go to take the tire off to do my breaks 3 out of 5 lug bolts snapped off. I look inside where the bolts are and the nuts where literally so far inside the holes that it's dented inwards. I called them to explain this and they said they could get me in by the next day charging me 80 per broken bolt. They obviously over tightened them but deny responsibility. I showed some pictures of the threading to a mechanic at the dealership I normally go to and he quickly stated that they were obviously severely over torqued which is a common reason for the studs to break off while removing the wheel.
Thank you for letting us know what happened, Ryan. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call us a call at 1-800-321-2136? Ext 5. We are available between the hours of 8:30 am and 5:00 pm EST Monday through Friday. We will be sending you a private message with your claim number
Reviewed Aug. 2, 2019
I charge by the tow driver and Goodyear store. Twice happen and have to waste over 2 hour my time. To try straighten this out and on go problem. The tow driver that Goodyear uses are not suppose charge us. So if they ask for credit card to to you. Tell them no. The Goodyear store you tow to charge on your bill. TOW365 driver of the tow truck are not suppose to charge you If you go to a Goodyear store.
Thank you for letting us know what happened. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:30 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed July 25, 2019
This happened at Goodyear Auto Service of Santa Cruz on Water Street. Perhaps this happened because I am a woman. I had a coupon for an oil and filter change for $24.95. I have done this same coupon amount at many auto services over the years, and after the added tax, it comes to a little over $27.00. I have my past receipts. Isaac stood there at checkout and upped the price to $35.00 telling me this was the price out the door, as if I am so stupid I do not know he is ripping me off. One of the worst things was the way he looked at me. Such hatred. I was late for a medical appointment and just paid and left. He told me to tell all my friends to come there. I will warn them and tell them to never go there. He is a liar and a thief.
Thank you for bringing this to our attention, Jeanne. We are sorry to hear that this has happened. We would like to look to into this matter for you. Please give us a call at 800-321-2136 Ext.5 so that we may work on this with you. Please check your private message box for your file number. You will need this number handy when you contact us. We look forward to hearing from you. Thank you again for contacting us.
Reviewed June 26, 2019
I purchased 4 brand new tires from my dealership 6 months ago. Assurance tires. That cost me 702.49. The tread warranty is for 65,000 miles. I know that I would probably never get that many miles on my tires, but I only had 6,411 on my tires and was driving along rt 32 and had to pull over. I had a flat tire on the passenger side rear tire. I changed the tire and put the donut tire I had in my trunk and went home. I called my dealership the next day and I brought the tire in to be inspected and after only 6,411 miles on my tires the tread was down to 6 from 9 in 6 months and the tire had a tear in the seam of the tire that was not fixable and they said they do not handle tire warranties and told me to call Good Year and that my tires tread should not have been worn down so much with only 6,411 miles on it. That I also needed to call them and explain to them about the wear on your tread also when I called.
So I called that Friday and spoke to a woman and she was very nice and told me that I should wait till Monday to bring the car in because they were closing by 1 that Friday.. So I bring the car to the Good Year store on Wolf Rd in Albany, it took me over an hour to get there on a donut tire and it was very hot and humid out and I understand that I didnt have an appointment and would have to wait but I was checked in at 11;00 am and not checked out till 6:08pm. The gentlemen that called me about my tire was completely rude. He said that the reason my tires were worn so much is because of my overinflation of the tires that happens to the middle of tread but my tires were not overinflated and the tread was the same from one side to the other. The middle of the tire has the same tread wear on the whole tire. 6 no different.
The only thing that could have been the reason for having 35 lbs of air in the tire when he checked could have been from the heat and the long ride. It's called expansion, but the tire I brought in to be checked did not have a hole or puncture mark. It was a slice that you could barely see in the seam of the tire. I don't mess with the tires on my car. My dealer checks them and rotates them. When I go in for my oil changes and the man was really rude and said then you need to talk to them about it, it's not their problem and there is nothing he can do for me than to put a new tire on and the charge was over $199. I then spoke to the warranty dept and she fixed the issue with the price of the tire, but my car is an all wheel drive vehicle and cannot have just one tire replacement. This man was very rude. Blaming me and then my dealership and that is not the case. It was a bad tire warranty.
Got the price down and I went into the store to pick up my car that they said give them an hour which was at 2;25 but my car still wasn't done at 6:00. I have called corporate about these issues and they were supposed to call me back this morning and haven't yet so I called her and left a message. She called me back but said she couldn't talk right now. She would call me back. I mean she had me on the phone already. Why couldn't she just talk to me them. I will never buy from Good Year ever again. I don't like being treated like I am an idiot and if something happens to my car because of only 2 tires that I paid for again you will be hearing from my lawyer.... D. **
Thank you for reaching out, Denise. Please know we are sorry to hear that this happened. We would like to assist you with this unfortunate situation. We have already started a claim for you. Please check your private messages for your claim number. Please give us a call so that we may move forward with processing your claim. We are available Monday - Friday between the hours of 9 am and 5 pm EST. Please have your file number available when you give us a call.
Reviewed May 27, 2019
Took tires in for second second. Mind you they lost our records. Had to go to America's for tire rotation. Interestingly I had just had them rotated like 4000 miles. I won't buy tires at Goodyear again. Maybe they will do something about it.
Thank you for letting us know what happened, Sergio. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call. We are available between the hours of 9:00 am and 5:30 pm EST Monday through Friday.
Reviewed May 15, 2019
I made a 12:30 appointment on 05/14/2019 at the Coldwater location in Fort Wayne Indiana for a coolant flush and an oil change. When I went to pick up my car, the paper said that my car was now hard to accelerate and didn't move in reverse? It worked fine for me to go there. When I asked him about it they said they believed it was a transmission issue but couldn't even find the transmission dipstick?? I noticed that the car was spewing coolant out of the radiator hose when I moved it, so I put it back in park and got a worker, he said he would grab the guy who worked on my car but he never came out to fix the issue. Turns out it was leaking both coolant and transmission fluid. The guy put more fluid in the car, but refused to assist with tightening the bolt that hold in the transmission. Later the shop closed and the workers chuckled at the situation that they more than likely caused and refused to help with.
Thank you for reaching out to us, Nevada. We offer you our sincerest apologies for this unfortunate situation. We would like to look into this matter for you. We have already created a claim for you. Please check your private messages for your claim number. We are currently awaiting your call so that we may move forward with resolving this. Please contact us between the hours of 9 AM and 5 PM EST Monday through Friday. Please have your claim number available when you call.
Reviewed May 1, 2019
On Saturday, April 27, 2019, I brought my vehicle into a Goodyear Service Center in Gulfport, MS because there was a miss in the engine. The service tech inspected the vehicle and advised thru the Service Manager that all I need was plugs and the coil packs were all good. I told the Store Manager that I changed the spark plug and the coil pack on the number 7 cylinder of the vehicle, however I was told the miss was moving from cylinder 2 to 4. I agreed to the repairs and 2 and 1/2 hours later I returned to the facility and my car was in the same condition.
I was told by the Store Manager that the problem may be internal and they didn't know that before they repaired my vehicle. He also advised that on Cylinder 7 there was 75 pounds of compression and it should have been 150 pounds. I asked should I have my vehicle towed back home, however I was told no, I should make it home which was 70+ miles away. I reluctantly paid the fee of $379.97 and left the facility. On the way home, the oil pressure started to drop and I had to pull over for assistant. I feel if you don't have a clue what's wrong with a vehicle, don't guess and then charge the Consumer and put them, their family and vehicle in harm's way. The people were nice there, however the service was horrific.
We are sorry to hear that this has happened. Can you please Contact us directly. We are available Monday through Friday between the hours of 9:00 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!
Reviewed April 23, 2019
Today is 4/23/2019 and I just picked my vehicle up from one of your locations and there has been damage to the lower front end bumper. Store Location: 9631 Jefferson Davis Hwy, Fredericksburg, Va 22407 Manager **. I went into today for a leaking tire and suspension diagnosis and I specifically told the salesman when checking in to notate on my paperwork that the car is NOT to be pulled into a parking spot when they are done, that it can only be backed in. I explained to the salesman that the car is lowered and will hit the curb if someone isn't careful.
Upon picking my car up I saw that the car was pulled into the parking spot and when I went to look at the car it had be pulled up over the curb and the carbon fiber is scrapped on the front and bottom. I immediately went inside and asked the Manager ** to come outside and see where it was scratched. I asked him why was the car pulled into the parking spot when I specifically stated to only back the car in. His response was only "sorry about that". He offered to do nothing about it and walked back into the building. I told him I would be calling the corporate office since he was not concerned about the damages.
I will file a complaint with my insurance company for the damages if we can not come to a repair solution immediately. I'm more upset at the fact that my customer request was not followed and more upset that the technician driving the car knew he ran on the curb (because he would have heard and felt it scrap) and then didn't bother to tell the manager that he made a mistake. This is poor customer service and responsibility on the technician and manager of one of your stores.
We apologize for the inconvenience, Melissa. Can you please Contact us directly. We are available Monday through Friday between the hours of 9:00 am and 5:00 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!
Reviewed April 11, 2019
I went in count my car was missing and not running right. So I went into Goodyear at South Point Fredericksburg Virginia. He told me it was catalytic converter and it would be 1200. Then he said, "No it's not that. It's the fuel pump and it would be 560." So I said, "Ok fix it" then went back a to pick it up. When it was in the manager said it running so good. I said, "Great." I got into driveway. It could it was awful. How could they say that when they drove it around to me so again it was back in shop doing what it was doing in the first place. He said now it was the spark plugs. Do they did that and once again picked up. He said I would smell gas cause they got some on when change fuel pump. Ok day after it didn't start right so I took back. He said the fuel pump they put in was bad so got another back in shop.
Pick up days later again then the worst happened. I was out of gas all of a sudden when I had half tank the day before. Went to Fas Mart to get gas. It started coming out of side of car under car the pouring out!!! Omg. Called them. They said for me to call tow truck and get it back there for me to call. The gas smell was awful. When tow truck came it was running out of car. Still it filled his truck up with gas to when carrying it. They said another fuel pump was need. It was the wrong one they put on. Awful. Back again in shop. My car was awful smell. I had to get another car. I ask for part of my money back. Nope nothing. Beware of taking your car there.
We apologize for the inconvenience, Kim. Can you please Contact us directly. We are available Monday through Friday between the hours of 8:30 am and 5:45 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!
Reviewed April 5, 2019
This place needs to be reported for fraud and abuse. After over $4 thousand in work that I believe was unneeded my car is now stalling when I start to drive and the engine and tire balance lights come on and off. I simply went in for a routine maintenance. I had been going to the same mechanic for over 20 years. I had followed all maintenance schedules on this car and done oil changes. I was told by a mechanic this particular mileage level would need the timing belt done and likely cost total with labor $1k for my type of car. This was told to me by a well respected local mechanic. He was warning me that it would be UP TO that price. I had to find a new mechanic and ended up going with Good Year in Capitola for the first time.
My car is a 2009 PT Cruiser and Kelly Blue Book price for my car in GOOD condition which it WAS when I brought it in and now it may not be considered even good being it is stalling is less than $5k. Meaning, if a car insurance were to say I needed over $4 thousand in work on my car? They would say my car was considered totaled and would say it was not worth working on it.
I have had 4 cars in my lifetime and never at one time have I been told I need over $1000 in work done. They also of course told me I need two new tires. What I found odd and interesting (in a bad way) is a place that specializes in tires left two of my tires without caps on the air valves. Of all places! So bad it is funny. Kinda!
They told me that I needed more work done than my car is worth and now won't even honor fixing the mess they made. The most expensive thing they worked on (see pics attached) is camshaft belt and the engine code read says that the problem is surprise surprise "Camshaft position sensor. Bank-1" So, the very thing I spent the most on has a problem? The manager Joe says to me I should have asked them to fix the sensor too. I told him I cannot ask them to fix something I had no idea even existed. I did not know that part existed till I was made aware of its very existence when the scanner told me it existed after the engine light came on and it was read with a scanner.
That is ludicrous logic. I am supposed to foretell problems and have knowledge of parts I have never heard of before. And He says to me that "is what they get paid big bucks for" and claims he has no idea what this code means or how much it would cost or how long it would take to fix etc. He says they would not pay for nor guarantee the work and that they did not cause the problem in any way. Even though they were just working in that area of my car.
They just took as much money from me as my car is worth (or more) and expect me to pay more? I do not even trust them. To be honest even if they said they would check it and do any following work for free. At this point I'd not trust them. This is very shady. I only allowed this work to be done because I am at a very low point in my life with a son who has almost died and they knew this info and took advantage of a person not thinking clearly. Not ok.
BTW Manager Joe says "I have people check the tire balance 25 times a day." That is his rationale to why my tire balance light keeps coming on since they had my car. I paid $50.25 for a new tire sensor on one tire. Maybe it was not put in correctly or I did not get one at all? I had to add the main reason I picked this place as my new mechanic shop is that their website said they have a shuttle to pick you up and then when I went to take my car in they told me they do not have one! The check-in process was horrible too. A very old man was there and I do not think he knows how to type. It was excruciating waiting for him to get the most basic info into the computer. Don't bother trying to give him any important info or anything other than your name and car. But no they do not have a shuttle. I should have walked out then. That was a sign.
I also have smelly and noticeable exhaust coming out since getting the work done. Air is not coming out of vents on my driver side at my feet anymore. I read this could be a vacuum problem which coincidentally can cause stalling. Which could be a simple loose wire which they could have left loose but their manager said they did nothing wrong and I have to pay to have them do any work to investigate.
We apologize for the inconvenience, Susan. Can you please Contact us directly at 1-800-321-2136 ext 5. We are available Monday through Friday between the hours of 8:30 am and 5:45 pm EST. We would like to determine what options are available to you at this time. We have already started a claim for you and sent you a private message with that claim number. Please have your claim number in hand when you contact us. Thank you!
Reviewed April 3, 2019
Purchased new tires from Goodyear and was told my alignment was off. I agreed to have the alignment done which usually runs $75. But I was billed $179 for the alignment package. Though I was not asked if I wanted it. Bringing my bill to $1008 though my estimate was $744. They kept trying to sell me tire insurance and a bunch of other service work that would have prevented my car from passing inspection. However my car was inspected two months ago. Probably stick with Discount Tire from now on.
We are sorry to hear that. Please give us a call as we would like to know more about your visit to our store. You can reach us between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed April 2, 2019
I have a BMW 2017 with a 28k miles. The car is equipped with Dunlop/Goodyear tires (Sports package). For the last several months I noticed my car was so noisy while driving. On 3/5/19 I took the vehicle to BMW (for routine checkup) and I brought up the tires issues to the technician at BMW. The technician said "This is a common problem with these tires". He recommended checking my wheels' alignment which turned to be perfectly fine. I contacted Goodyear customer service who initially insisted on taking vehicle to BMW (not to their Goodyear dealer). Which I already did, and BMW advised to contact Goodyear to check tires and replace them under warranty. Then Goodyear opened a claim for me (**) and advised me to take it to a Goodyear authorized dealer.
On 3/15/19 I took my car to Just Tires at 11040 Lee Highway, Fairfax, VA (An authorized Goodyear dealer). After 40 minutes of waiting, a technician came with a report that Goodyear will only cover 50% of warranty and they will give me 50% off new 4 tires because alignment check showed "severe misalignment" of my vehicle. I told the technician, "Are you serious? The alignment was checked last week (3/5/19) At BMW Sterling, VA and alignment was perfectly normal." He did not know what to say, he said, "This is what we got on our scale!" I then drove back to BMW Sterling (within 1 hour) and spoke with service manager who brought my vehicle on the alignment scale and my alignment was checked again was perfectly NORMAL! So, Goodyear appears to provide scam alignment reports as an exit strategy from their warranty obligations.
I emailed Goodyear customer service with all above facts and copy of all three alignments reports (two from BMW and one from Just Tires) which they completely ignored and did absolutely nothing to solve the problem. Their response to my complaints was simply (Take your vehicle to an authorized Goodyear dealer). I responded back to their email: "Did you really read my email?" And they replied back: "Take your vehicle to an authorized Goodyear dealer." I felt I was talking to a robot. Unfortunately, Goodyear turned to be a big scam (No durability or performance and what is even worse than that is their dishonesty and poor customer service.). N.B. these types of tires have 60k miles warranty on their website.
Thank you for letting us know what happened, Mohammed. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you Please give us a call at 1-800-321-2136 ext 5? We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed March 27, 2019
I went to the service center here in Rome, GA on 03/26/19 around 08:00 in the morning to see if they had the time to replace an idler arm pulley and use the new belt that I had already purchased. He said that they would look at it. After twenty minutes he came back and informed me that it would cost me $158.00 and they would use the new belt that I had brought with me. When I told him that that was too much, he presented me with a bill for $43.00 I asked him what I was being charged for and he stated that he had trouble finding people to work for free. So I asked if Goodyear no longer provided free estimates? And he said if I can find someone who will work for nothing. This seemed a little extreme being familiar with what I needed and the cost they were expecting. The Company advised that they were turning it over to their District Manager for review.
Thank you for letting us know what happened, Joe. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call us at 1-800-321-2136 Ext 5. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed March 14, 2019
If I can leave a zero, I would. I unfortunately left my car with a Goodyear location for a simple oil change and brake job. Little did I know it would cost me much more than I was quoted. I got my car back the next day. Less than 8 hours later, the issue I took it in for returned. I called them and they told me that it was not their fault and that I signed a paper authorizing payment, I also signed a paper stating that I was basically a mechanic and was leaving with accepting all work was done properly. (At least according to them). Now, I am not a mechanic. I took it to a mechanic that my community trusted and he showed me the parts that were supposed to be replaced were not. On top of that, they did not even put oil back in my car. The day I was schedule for an oil change is the day everything went bonkers.
Since the "techs" did not put oil back in my car, my engine broke. Verified with a mechanic that I had zero leaks, yet zero oil. This caused me to be without my car for FIVE months while waiting for my dealership to get a new one in. My only condolence was that my car was still under warranty. Now, since I am disputing these charges, Goodyear and Citi are both refusing to take responsibility and now Citi is wrecking my credit because they lied to me regarding their dispute process. I will urge everyone reading this, do not use Goodyear anymore. They are not qualified and expect ALL customers to already be licensed mechanics. Well, if we were mechanics, why would we need to take our vehicles to someone else? As soon as I can find a lawyer that will take my case, I will go after both just for principle.
Thank you for telling us what happened, Jonathan. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call at 1-800-321-2136 Ext 5. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed March 13, 2019
I had a terrible experience trying to get my 2003 Toyota Highlander fixed at the South Loop Chicago Goodyear. My car needed some immediate tire repair (bolt in tire) but had also been making a rattling noise coming from the rear suspension when traveling at higher speeds and going over bumps. I asked the manager to take a look and was told they would get an estimate to me by the end of the day (Sunday). Took them until Monday afternoon to give me a quote for $2200, but they said they could work the price down to $1900. Even though the price wasn’t great, I agreed for to them doing the job. They said they would have it done by Tuesday.
After many phone calls and excuses, they ‘finished’ the job by 5 pm on Wednesday. I was told over the phone that the job was delayed due to receiving two left struts, but was then told a different excuse in person for receiving struts for 2 wheel drive instead of AWD. So the main complaint during these initial interactions is that they took 4 full days to replace sway bar links and struts (which were quick strut assemblies requiring very little labor). Rather than giving me an accurate estimate of time, they continued to lie about how long the job would take.
After I took the car off the lot and drove on the highway, the same exact rattling noise was there. I called Goodyear immediately, and decided to take the car back the following week. After a couple of days they diagnosed the problem to be related to the control arms, and it would cost $1200 but could get the price down to $900 after I refused to pay any more money. Considering that they charged me over $800 in labor for the original job (over $500 for removing old struts and replacing with quick strut assemblies), I argued with them that they should cover all costs to fix the original rattling. They said absolutely not, so I decided to get a second and third opinion about what was causing the rattling.
I had two independent auto shops (Velasquez and Sons Mufflers in Hanover Park and Firestone in South Loop Chicago). They both told me the problem was with the newly installed rear struts being defective. When I asked them to assess the control arms, they both told me they were fine and that wasn’t the source of the rattling. Knowing that the struts are under warranty with Goodyear, I took the car back to them and showed them the inspection notes from Firestone. The manager said the other auto shops were lying. After much arguing with management, money spent, time wasted, and Goodyear's inability to diagnose and fix the initial rattling noise, I lost all trust in Goodyear to do any more work on my car. I am in the process of finding another Goodyear location that will honor my warranty to fix my rear struts.
Thank you for telling us what happened, Michael. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Can you please give us a call at 1-800-321-2136 Ext 5? We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Feb. 10, 2019
Horrible customer service at Madison Heights, MI GOODYEAR. Waited in the lobby for an hour with an appointment for tire installation. No one ever moved my vehicle or touched it to begin install. Very rude! No one even greeted me when I first entered the lobby. Returned tires. Won’t be purchasing Goodyear anymore!
Thank you for letting us know what happened during your recent visit. We are sorry to hear that we've kept you waiting. We know that having a friendly staff makes for a great experience and we apologize if that is not what you received. Please give us a call so that we may determine what options are currently available to you. You can reach us at 1-800-321-2136 Ex 5 between the hrs of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Feb. 6, 2019
Do not fall for their 6 month special financing at 0%. It is a lie. They lull you into thinking it is applied, but your local store has to apply it with a special code. Pretty shady company. They are crooks. Their customer service is unbelievably rude, too. They basically tell you that you have to return to your local store to apply the special financing. The store would then have to call their customer service, wasting everyone's time. Goodyear has lost a customer. They are banking on everyone being duped by this scheme, so they can collect interest charges they tell you won't be applied. Untruthful and dishonest company.
Thank you for telling us what happened. We offer you our sincerest apologies for any inconvenience. We would like to look into this matter. Can you please give us a call so that we may begin to work on resolving this for you? Can you please contact us at 1-800-321-2136? Ext 5. You can reach us between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Reviewed Jan. 9, 2019
Goodyear Service Center on US-1 in Homestead, FL scratched all four of my alloy rims during a tire installation, balancing, and alignment on 11/23/18. Scratches are in the same areas on all four rims in a rotational pattern and occur a half inch to an inch away from where the rim meets the tire. The shop manager denied responsibility for their negligence and damage, and referred me to Goodyear’s customer service department which then referred me to their property damage department.
A Goodyear corporate goon then sent one of their insurance agents out to file a report and swiftly denied the claim. From what I can tell in researching online complaints, this seems to be Goodyear’s modus operandi. They deny claims and then pat themselves on the back for saving money and screwing over their customers. I did my homework and found a guy online with rim scratches exactly like mine which happened to him during a tire install in the northeast. It ended up being the fault of the shop in that a Teflon pad in the tire installing machine failed to work properly. I wish I would have done my homework and not spent my money at Goodyear Service Centers. They are unethical and unprofessional. Worse, they are amateur mechanics that can’t even install tires properly - which is supposedly Goodyear’s area of expertise. Be warned: do not let them touch your vehicle!
Reviewed Dec. 15, 2018
to the outer front ball joint of the vehicle. Result... Noise gone!! Cost: 20.00. What more need be said folks.... Take your vehicle to a shop that employs mechanics, not parts replacers or you will get skinned unmercifully as I did. Avoid Goodyear at all costs!!!
Thank you for telling us what happened, John. We are sorry to hear that you did not have a good experience during your visit and we would like to address this. Please give us a call at 1-800-321-2136. We are available between the hours of 8:30 am and 5:45 pm EST Monday through Friday. We will be sending you a private message with your claim number.
Goodyear Auto Service Centers Company Information
- Company Name:
- Goodyear Tires
- 200 Innovation Way
- Postal Code:
- United States
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