Goodyear Auto Service Reviews

Saw tires online at the Goodyear website for $219.00 each. Called the local Goodyear store and they had them in stock. The store wrote up the tires at $240.99 each. I told them they were $219.00 currently online but they would not honor the price even tho Goodyear policy is to price match. Be aware that the stores are much higher than what the website lists and they will act stupid about prices matching their own price. Do not purchase from the store.

They took my $ all right as well as two subsequent visits for sensors. There were 4 new tires involved. Ed **, the manager promised me that the form was all I needed for the rebate. But 4 emails later that was not true. I just got an email that the offer had expired because I didn't respond. (Although I sent 4 emails that went unanswered).

Brought in my 06 Dakota for a O2 Sensor repair after failing state inspection. Code P0058. I declined the diagnostic check as the emissions report stated that the sensor Bank 2 sensor 2 was faulty. I picked up my truck and continued home. After getting home I checked and the sensor was changed in Bank 1 Sensor 2. The store is closed Sat and Sun. Opinions looking at the paper work there is no info on the location of the 02 sensor change. But they were sure to list the tire depth of my tires. Clearly looking to push a up service.

I foolishly allowed these so called Technicians to change my spark plugs and coils. The fact that I had to call back multiple times like pulling teeth just to find this out was ridiculous. I should have trusted my gut and took my car to the dealership, but I previously had oil change and minor things done there so figured oh these are professionals they can change spark plugs. I drove my car there perfectly fine, it was not making any noise, jerked a few times, but no weird noises. Definitely didn’t smell like gas/exhaust in the car. They claimed they couldn’t get an old spark plug off and had to contact another store, wow what! Still waiting for the District Manager to contact me! They played me for a fool for real.

Needed a part having to do with my timing change kit. Excellent staff. Explained everything. Reasonably priced. Thank you, Carrie, Jake and the mechanics. Being in a popular tourist area, they were staffed well.

After paying $6,000 for a newly installed used transmission, the transmission is acting funny. Goodyear HQ says it is a franchise issue and not their problem. This a good reminder for everyone to have trans maintenance performed on time.

We took our BMW to Goodyear for a review of a strange sound. The car was driving fine otherwise. They told us it would be $1800 to fix it. That was September 29th. We were told it was fixed, quite a few times. We paid them over $6,000 after they changed the price again and again. They still didn't fix it. Each time we went to pick it up and each time the car performed worse than before. Once, the car didn't start at all. All they kept saying was that "...a BMW is a very different kind of car...". If they were not qualified to fix it, they should not have taken our money. We would like a refund for the labor so that we can take it to a specialist. This is mid-December and they still have our car. To make it worse, they are now asking for more money and the car is sitting off at the end of the parking lot, exposed to the elements. This is unacceptable. Can you help us?

I have been a loyal customer of Goodyear Tire /Goodyear Auto Service store (6950 Lee Highway, Chattanooga, Tennessee) for SEVEN years. There aren't enough words to express how truly satisfied I am with the service I've received at this particular Goodyear Tire location, but also with its previous Store Manager, ** (who has retired), AND now, the new Store Manager, Mr. **! He listened attentively to the issues I was worried about relating to mysterious sounds in my car. He showed kindness (and patience) as I was attempting to explain things. But equally important is the depth and breadth of his vehicle maintenance background, which is over 15 years! My endorsement of this Goodyear Store at Lee Highway, Chattanooga 37421, AND its Store Manager, Mr. **, AND their terrific mechanics, is wholehearted.

Made a appointment for a oil change. When I showed up I was told they were busy, come back next month. I asked what good does a appointment do if you're not going to honor it. He said if I wanted to leave my car maybe they could get to it in about four hours. Not having a ride I took my car and left. Losing time and gas.

I called Goodyear on 8/9/2023 to get pricing information and set an appointment that was set for the next day. I took car in on 8/10/2023 at 1:15 pm for an oil change. They know I'm waiting so I go sit in the waiting area. After 4 pm, I'm called to check out. I complain about the amount of time that I've had to sit here and I had an appointment. He acts as if he doesn't know anything about an appointment and they have my check-in time at a much later time so that it looks like I haven't been there as long as I actually had. To add insult to injury, the price is nowhere near the discussed price. The guy was basically like, "Well I don't know who you talked to." Then I showed him that the quoted price was the same price online. He tells me that the extra fee was for oil beyond the 5 quarts, my engine takes 5.1 quarts.

I had an oil change where I requested full synthetic and stated it twice before getting service done. When I got in my vehicle, I noticed the sheet they gave me had some type of direct oil in it. They offered me a "free oil change" for the next time. My vehicle did not run well and I took it right back the next day. My vehicle has not run well since taking it there. These guys lie to your face and have no consciences at all. They probably never changed the oil, but they did change the sticker and the sticker is only out to a 3-month period which means they obviously did not provide me with a full synthetic service as requested. These are the last days. Jesus is coming soon.

I checked my credit card this morning and they did give me a full refund for the $63 that they charged me. I still don't agree with how they handle the situation that it took 3 days for a tire repair but I AM happy that I received a full refund.

I really have not had a problem with GOODYEAR AUTO CENTERS over the years, but I'm particularly angry with them today, because I just got a ticket last night for driving with my headlights off. I took my car in the other day for an inspection, and they flipped my light switch from AUTO to OFF. LEAVE MY CAR THE WAY YOUR FOUND IT, PLEASE!

Goodyear Rebates program is a scam. They scammed my 74 year old mother with an offer to buy 4 tires and get $100 in rebate. This purchase could have been done online or in person at any Goodyear auto service center according to the promotion. "2022 NPP4 Goodyear Keep Moving Ahead Rebate Promotion 10/1/2022-12/31/2022"

MounatinViewTire and Auto Service 34-700 Monterey Ave in Palm Desert CA failed to honor the road hazard warranty I purchased with my Goodyear tires. The tire had sidewall damage, about a one-half-inch slit in the rubber that leaked. Since I have a Chevy Volt with no spare, I used an inflator to do a temporary repair until I could reach the tire dealer. When I arrived the staff immediately tried to discourage me from seeking warranty coverage. It was claimed that since the tire was not visibly leaking the warranty requirement was not met. However, I did have to use a temporary repair inflator which accounted for the obvious temporary repair.

I would not even give this place a 1 star. Crystal and Dominique and Robert (ex-employee) all lie to customers. They "recommend" work that does not need to be done and they lie to you about your vehicles condition to upsell you on getting unnecessary repairs. The sales associates and mechanics are a group of Liars! They damaged my car and will not refund my money. Good luck everyone. Don't be stupid and trust these crooks. Never again will we return.

I came in and received a $1,200 quote for new brakes and new tires. They had to schedule the appt to order parts, so I decided after I left to look at other dealers and found one that quotes $350 for two front brakes only. They even showed me the brake pads!!! Goodyear lied about my car needing rear brakes which is fraudulent behavior. I will never go there again.

Beware! My car has Goodyear/80K warranty tires installed a couple of years ago. Recently front left tire started to leak air. My wife had brought the car to Goodyear in Rochester, MI for air leak repair. The man (Billy) told her that tires were old, irreparable and he would need to replace all 4 tires. He came up with $901 estimation (I have a copy). We took car back and drove to Discount Tires. There the tire was repaired for free, however they had to change a pressure sensor because it was damaged. From now on, I will avoid Good Year tires because of such a service!

The minute Goodyear have been fabulous. When we first moved here we went down to them and they treated us like family. Ocean City NJ Goodyear is a wonderful experience. They're honest, courteous, and just all around nice people to deal with.

Krage's auto repair in West Chicago is a registered Goodyear dealer with a local hometown service atmosphere and quality work is always done. Been going there for years and have sent many friends there too.

The manager and I were able to go over some things today and come to a resolution. I was wrong about some things and Bill, the store manager, was kind and patient with me in walking me through the work performed. I was compensated for the alignment program and they gained some trust from me, a new customer.

So I made an appointment at 1 at 114 Milestone Way, Greenville, SC 29615 Goodyear Auto Service for 4 new tires and when I showed up the gentleman said it wouldn’t be done till 4. Well 4 came around car wasn’t done so I sat, watched and the car wasn’t done till 4:40 which why would you make an appointment if you have to wait 3+ hours for tires???

We have an 07 PT cruiser and had a problem with the air. There was none. Took it to Goodyear Auto at Chapel Hill in Akron and had fan replaced. Was ok for a few days then car started overheating. Come to find out fan went bad. That quick call and was told it would be 3 weeks before I could bring it in and if it was that important I’d wait. Not a nice person. It was warranty work so called the state RD Goodyear and took it there and the next day was informed there was need for a complete overhaul of the system when all that was bad was the fan. So realizing age of vehicle I opted to change it all at a cost of 1300.00. Got it back 3 days later. Was ok for 2 days and then no air.

Goodyear review. Warranty of Goodyear is tricky, never spend extra money for it before you read the note below! I bought Goodyear tires in April 2018 with 65000 mileage warranty for $600 ( invoice attached). There was bunch of the offers $399 for 4 tires, with 30000 mileage warranty on the other places (stores). Person, named George, who sold it to me, told that, warranty will be valid if you come back for rotation every 5000 mileage. When I came back first time after 5000, he wanted me to come back another day, then, when I came back another day, according the schedule made by him, he forced me to wait long time (2-3 hours) like he is busy with other customers. I think it happened to me, because, it was free of charge service by warranty.

We purchased 4 new tires from Goodyear in Greensburg PA. A week later one of the tires goes flat. We put air in it and it is fine. The tire went flat again, so we return to Good Year. They check the tires and said there was no leak and it was because they forgot the tires. So the seal the tires and the tire continued to go flat and we had to fill it every week, even if it just sat there (vehicle not used often). I took there today and they tell me I need to buy another tire because there is a leak. Same tire, same issue different diagnosis. I know without a doubt they did something wrong or installed a faulty tire. I should not have to replace a tire that never functioned properly. Do Not Purchase from Good Year!!!!

I purchased 4 brand new tires like 3 - 4 months ago. I kept having to put air in them at least once a week. Every time I went there I was brushed off about why my tires needed so much air. According to one of the technicians, it was because I needed an alignment. Got the alignment and problem continued. Come to find out, one of my tires had a nail in it. I went back to Goodyear and was given run around about the nail and never got it removed. Thank god there are other tire shops that are more than willing to help out and that is how I resolved my problem. The techs there are lazy and good for nothing. Never will buy tires there again. It's the Goodyear Tire and Service Shop in Spring Valley off of Hwy 94 on Sweetwater Springs Blvd across from the 711. You guys suck!!!!

Back in February 2019 - I had a complete rear brake overhaul done (calipers, rotors, pads and brake fluid change) along with an oil change. Total bill came out to $1,125 - parts were marked up over 100% OEM I could have bought myself - and were either remanufactured or inferior quality over OEM. I had also asked for an alignment as I had the 3-year alignment package during a prior repair (they said wheel bearing replacement require it - I doubt that's the case) - but they never provided the alignment paperwork showing that the work was done as any other auto shop would provide. So my guess is they never did the alignment. 150 miles later the oil light came on. They never changed the oil. Took it back and they finally did the oil change.

I ordered four tires on Goodyear website for Maserati (Model - Levante) and selected Goodyear auto service center (41 S Dean St, Englewood, NJ 07631) for installation. I dropped the car on Thursday, 3rd October for the tire change. When I went to pick up, all the four rims were significant damaged. I also sent the pictures of the damaged rims to the supervisor for the record and he said that he will look into how the damage happened, and asked me to bring the car next day again. Next day, the supervisor told me that the damage did happen due to negligence of the mechanic when the supervisor was away on a lunch break. He said he will get it fixed at their expense but I am having hard time working the service center to get the rims fixed due to lack of communication from the supervisor/manager.

Needed an alignment due to uneven tire wear so I had them put on two new front tires and an alignment, $300 was fair. The issue was a week later when I go to take the tire off to do my breaks 3 out of 5 lug bolts snapped off. I look inside where the bolts are and the nuts where literally so far inside the holes that it's dented inwards. I called them to explain this and they said they could get me in by the next day charging me 80 per broken bolt. They obviously over tightened them but deny responsibility. I showed some pictures of the threading to a mechanic at the dealership I normally go to and he quickly stated that they were obviously severely over torqued which is a common reason for the studs to break off while removing the wheel.

I charge by the tow driver and Goodyear store. Twice happen and have to waste over 2 hour my time. To try straighten this out and on go problem. The tow driver that Goodyear uses are not suppose charge us. So if they ask for credit card to to you. Tell them no. The Goodyear store you tow to charge on your bill. TOW365 driver of the tow truck are not suppose to charge you If you go to a Goodyear store.