Goodyear Auto Service Reviews

I brought my car in for brakes since I had to push the brake pedal to the floor to brake. They found a few issues with the brakes and said they were fixed. Drove the car of the lot and the brake pedal still has to hit the floor in order to stop. I asked them if I could bring it back for them to take a look and they said OK. I brought it to them at 8:00 AM for a 9:00 AM appointment. It's now almost 4:00 PM and they still haven't worked on the car. They made a mistake but yet I have to wait. This is the last time I will ever go there. Last year they messed up installing my exhaust, I had to bring it somewhere else to get it fixed. These people don't know what they are doing!

I went to North Canton service center for tire installation and they cracked all 4 wheel covers and when I asked about it manager said what do you want me to do about it. Well later he called for replacement parts but it’s been 6 months and he’s never called or got the parts. I would never go back to this supposed tire store and won’t recommend it to any of my friends.

Goodyear Auto Service on 35th Ave and Union Hills Dr. Glendale AZ. I've been taking my cars to this service center for 15 years. I grew to trust them implicitly. They have performed every oil change on my cars since 2010. Additionally, during this time, I've also purchased four sets of expensive, premium tires; three alone on my Dodge Challenger. I have had shocks replaced, and other repairs done at this Goodyear over the years.

I work for a Veterans Organization, on 3/7 my Veteran and I visited the 904 East Tarpon Ave, Tarpon Springs FL location. It was an absolute great experience, the Salesperson ** was extremely professional and kind. The car needed tires, oil change and inner/outer tie rods replaced. Anna kept us updated and was a pleasure to speak with. Great worker, great personality great customer service experience.

I went last Friday to the Kyle location to have an alignment on my Toyota. I specifically told the person I talked to I wanted an alignment and that I had just barely bought the car new tires. Well without my knowledge, they supposedly did a balance and rotation too when my car didn’t need one. I didn’t ask for this service and still got charged for it. I called to complain and to get a refund for a service I didn’t ask and they never answered or called back. Very unprofessional and untrustworthy that they lie and work on extra services to steal money from the customer. Please make sure you check what they’re charging you.

I've been coming to Goodyear in Millington, for 20 years, the last 2 and a 1/2 years when I call to make an appointment there's all new people there so today. It seems like they're very unorganized. And they don't have the oil filter needed for my vehicle. When I specifically told them on the phone what I needed and I made a 9 o'clock appointment for Today, it took them 45 minutes to get my truck in. What I needed today was oil change, tire rotation, tire purchase sensors Replaced and they don't have oil filter needed. Been here over 2 hrs.🤔

Well where do I start? Booking online was pretty easy. But that’s where it goes south. 1st the web site said the TPMS kits were included in the installation of new tire. The store stated they were extra. So needless to say I didn’t get new kits. That was a deciding factor for me choosing Goodyear. 2nd when I had tires installed I got in my truck all my tires were different pressures. I went back inside and told them. Well they lowered all the pressures to recommend pressures. 3rd none of the tires had valve cap I mentioned it to the guy getting the pressure corrected his response was did you have them when you came in. This was the worst experience I’ve ever had at a Goodyear. I’m not sure if it is lack of training or lack of care.

I go to this location (1815 Oregon Ave - Philadelphia 19145) because it's convenient. However, this shop needs real leadership attention and the Goodyear policy that they frequently cite needs to be reviewed. First, the place is filthy dirty and most of the front-end staff need better customer service training. Second, this location and others that I have been to seem to thrive on ripping customers off for services they say they perform. Example, with every oil change the tires are supposed to be rotated. Yet, in the last 2 oil changes that I had, where I expressly requested the tires be rotated, they were not. When I call it to their attention, they say "The best tires are on the back", this is a Goodyear policy.

Goodyear Auto Service Center 6923 ,3013 WEst 66th Street, Richfield, MN 55423-1943, spectacular customer service and attention to detail executed by **, despite I was very irritated in the begin when arriving to the store. Night before I tried to buy tire from internet and after 4th time site did not accept my request and check out. However today ** was very calm, polite and did an extraordinary work to me. I worked at Goodyear in Ohio and I knew the Goodyear has very good professionals. Thank you **.

I scheduled an oil change online at 42 Memory Ln store in York, PA. I filled out my car type to see if I qualify for the conventional oil change promo price and got a confirmation email for time and price. Upon check out, the pricing was $70 instead of the promo price. The cashier/csr was kind enough, and even took some money off where she could. I paid the $59 but the price felt like a 'punch in the gut' to a single mom on a single income. On the way home, I got a call from the manager, Rob Austera, that the cashier/csr brought the issue to his attention. Apparently there was a systematic glitch along the way. He not only reversed the charge, but offered a conventional oil change on them next time. They both cared that I had a good experience at their store. This is above and beyond customer service!

BE AWARE OF THIS PLACE!!! Went there on 10/16/24 for an oil change. They told me that I needed a cabin filter, engine filter and that my battery failed the test. LIARS! I went to auto zone where my battery was tested (74%) and is perfectly fine. They also checked my starting system and charging system all were perfectly fine. Then to top it off this cabin filter that they wanted to replace, my Ford Fusion does not even have a cabin filter at all. Doesn't exist in my car. I went to Goodyear yesterday after I left Auto Zone with my paperwork. I asked why were you going to tell me that I needed a filter that didn't exist. Oh I was told that is just based on the mileage. WHAT? Then showed him proof that my battery was just fine. His explanation "I guess I need to get that calibrated". I said I would never be back and he could of cared less. Now today after work I am having someone come to my house to see if the oil filter was really changed or not. Yes I am mad!

I have entrusted Goodyear to service my truck for multiple years now. On 8-30-22 I went into get an oil, filter and lube. I asked front desk to have a count on grease fittings. The service tech wrote down on the paperwork that I have 11 grease fittings and only half are accessible, and there are actually 17 grease fittings. On another visit tech counted 13 grease fittings. Then puts on the paperwork, bad ball joints, with a $1635.36 quote # (0000002788) to fix ball joints. I would like to know how many other times that all grease fittings were not being greased on all the other visits?? I asked for a log of all service to my truck and was told that service logs only go back 2 years??? I have other services done like antifreeze change, trans oil changes that they now have no record of the service??? Now I have to pay to have ball joints put in and cannot trust goodyear to do it.

I bought 4 new tires for my Lexus, including balance, wheel alignment, etc. from Goodyear store, Colonial Heights, VA. TPMS system was working perfectly when I went in - now it works when it wants to, often off for days. I took the car back and got a "well it's working at this moment - we can't help you - but we can sell you new transmitters." I have 3 pickups and 2 cars - all get Michelin from now on.

Saw tires online at the Goodyear website for $219.00 each. Called the local Goodyear store and they had them in stock. The store wrote up the tires at $240.99 each. I told them they were $219.00 currently online but they would not honor the price even tho Goodyear policy is to price match. Be aware that the stores are much higher than what the website lists and they will act stupid about prices matching their own price. Do not purchase from the store.

They took my $ all right as well as two subsequent visits for sensors. There were 4 new tires involved. Ed **, the manager promised me that the form was all I needed for the rebate. But 4 emails later that was not true. I just got an email that the offer had expired because I didn't respond. (Although I sent 4 emails that went unanswered).

Brought in my 06 Dakota for a O2 Sensor repair after failing state inspection. Code P0058. I declined the diagnostic check as the emissions report stated that the sensor Bank 2 sensor 2 was faulty. I picked up my truck and continued home. After getting home I checked and the sensor was changed in Bank 1 Sensor 2. The store is closed Sat and Sun. Opinions looking at the paper work there is no info on the location of the 02 sensor change. But they were sure to list the tire depth of my tires. Clearly looking to push a up service.

I foolishly allowed these so called Technicians to change my spark plugs and coils. The fact that I had to call back multiple times like pulling teeth just to find this out was ridiculous. I should have trusted my gut and took my car to the dealership, but I previously had oil change and minor things done there so figured oh these are professionals they can change spark plugs. I drove my car there perfectly fine, it was not making any noise, jerked a few times, but no weird noises. Definitely didn’t smell like gas/exhaust in the car. They claimed they couldn’t get an old spark plug off and had to contact another store, wow what! Still waiting for the District Manager to contact me! They played me for a fool for real.

Needed a part having to do with my timing change kit. Excellent staff. Explained everything. Reasonably priced. Thank you, Carrie, Jake and the mechanics. Being in a popular tourist area, they were staffed well.

After paying $6,000 for a newly installed used transmission, the transmission is acting funny. Goodyear HQ says it is a franchise issue and not their problem. This a good reminder for everyone to have trans maintenance performed on time.

We took our BMW to Goodyear for a review of a strange sound. The car was driving fine otherwise. They told us it would be $1800 to fix it. That was September 29th. We were told it was fixed, quite a few times. We paid them over $6,000 after they changed the price again and again. They still didn't fix it. Each time we went to pick it up and each time the car performed worse than before. Once, the car didn't start at all. All they kept saying was that "...a BMW is a very different kind of car...". If they were not qualified to fix it, they should not have taken our money. We would like a refund for the labor so that we can take it to a specialist. This is mid-December and they still have our car. To make it worse, they are now asking for more money and the car is sitting off at the end of the parking lot, exposed to the elements. This is unacceptable. Can you help us?

I have been a loyal customer of Goodyear Tire /Goodyear Auto Service store (6950 Lee Highway, Chattanooga, Tennessee) for SEVEN years. There aren't enough words to express how truly satisfied I am with the service I've received at this particular Goodyear Tire location, but also with its previous Store Manager, ** (who has retired), AND now, the new Store Manager, Mr. **! He listened attentively to the issues I was worried about relating to mysterious sounds in my car. He showed kindness (and patience) as I was attempting to explain things. But equally important is the depth and breadth of his vehicle maintenance background, which is over 15 years! My endorsement of this Goodyear Store at Lee Highway, Chattanooga 37421, AND its Store Manager, Mr. **, AND their terrific mechanics, is wholehearted.

Made a appointment for a oil change. When I showed up I was told they were busy, come back next month. I asked what good does a appointment do if you're not going to honor it. He said if I wanted to leave my car maybe they could get to it in about four hours. Not having a ride I took my car and left. Losing time and gas.

I called Goodyear on 8/9/2023 to get pricing information and set an appointment that was set for the next day. I took car in on 8/10/2023 at 1:15 pm for an oil change. They know I'm waiting so I go sit in the waiting area. After 4 pm, I'm called to check out. I complain about the amount of time that I've had to sit here and I had an appointment. He acts as if he doesn't know anything about an appointment and they have my check-in time at a much later time so that it looks like I haven't been there as long as I actually had. To add insult to injury, the price is nowhere near the discussed price. The guy was basically like, "Well I don't know who you talked to." Then I showed him that the quoted price was the same price online. He tells me that the extra fee was for oil beyond the 5 quarts, my engine takes 5.1 quarts.

I had an oil change where I requested full synthetic and stated it twice before getting service done. When I got in my vehicle, I noticed the sheet they gave me had some type of direct oil in it. They offered me a "free oil change" for the next time. My vehicle did not run well and I took it right back the next day. My vehicle has not run well since taking it there. These guys lie to your face and have no consciences at all. They probably never changed the oil, but they did change the sticker and the sticker is only out to a 3-month period which means they obviously did not provide me with a full synthetic service as requested. These are the last days. Jesus is coming soon.

I checked my credit card this morning and they did give me a full refund for the $63 that they charged me. I still don't agree with how they handle the situation that it took 3 days for a tire repair but I AM happy that I received a full refund.

I really have not had a problem with GOODYEAR AUTO CENTERS over the years, but I'm particularly angry with them today, because I just got a ticket last night for driving with my headlights off. I took my car in the other day for an inspection, and they flipped my light switch from AUTO to OFF. LEAVE MY CAR THE WAY YOUR FOUND IT, PLEASE!

Goodyear Rebates program is a scam. They scammed my 74 year old mother with an offer to buy 4 tires and get $100 in rebate. This purchase could have been done online or in person at any Goodyear auto service center according to the promotion. "2022 NPP4 Goodyear Keep Moving Ahead Rebate Promotion 10/1/2022-12/31/2022"

MounatinViewTire and Auto Service 34-700 Monterey Ave in Palm Desert CA failed to honor the road hazard warranty I purchased with my Goodyear tires. The tire had sidewall damage, about a one-half-inch slit in the rubber that leaked. Since I have a Chevy Volt with no spare, I used an inflator to do a temporary repair until I could reach the tire dealer. When I arrived the staff immediately tried to discourage me from seeking warranty coverage. It was claimed that since the tire was not visibly leaking the warranty requirement was not met. However, I did have to use a temporary repair inflator which accounted for the obvious temporary repair.

I would not even give this place a 1 star. Crystal and Dominique and Robert (ex-employee) all lie to customers. They "recommend" work that does not need to be done and they lie to you about your vehicles condition to upsell you on getting unnecessary repairs. The sales associates and mechanics are a group of Liars! They damaged my car and will not refund my money. Good luck everyone. Don't be stupid and trust these crooks. Never again will we return.

I came in and received a $1,200 quote for new brakes and new tires. They had to schedule the appt to order parts, so I decided after I left to look at other dealers and found one that quotes $350 for two front brakes only. They even showed me the brake pads!!! Goodyear lied about my car needing rear brakes which is fraudulent behavior. I will never go there again.