Goodyear Auto Service Reviews

The next day, they called and said that the engine mounts might be causing it, and it would cost about $500 to fix them. They told me they had to take the engine mounts out to replace the timing belt. We suspect they broke the engine mount and hoped that we would not notice the vibration and take the car home so they could say that it was not their fault. We let them fix it. They originally told us that 3 engine mounts that needed to be replaced cost $500. I then called and told them to keep the broken mount for when we pick up the car. They then said that only 1 mount was broken. If I had not asked for the broken mount, they might have cheated me for 3 mounts for an additional $300.

We took the car back after 1 week; now the catalytic converters needed to be changed and would cost $800+. We are really mad now, and I want to tell everyone not to use the Goodyear located at Lewisville. I wish I've read the complaints on this website before I took the car there. Please do not let them touch your car. We are taking the car to a technician that a friend has used for years.

I look at the bill and it is $27.27. I say, it should be $18.99 plus tax. I look the paper further. He charged me $3.00 for windshield wiper fluid. I say, I never asked for windshield wiper fluid, yet you charged me for it. He says, You signed the paper. I was furious. You see, because I gave them a $5.00 coupon that THEY SENT ME, they pad the loss right back by adding things you don't ask for, hoping you won't read the paperwork you signed to have the oil change done, which I unfortunately did not. I go on to tell him I feel this is incredibly deceptive and that I will never come back.

IT GETS BETTER FOLKS!! I go directly to the car wash to wash my car. Something tells me to look under the hood. Guess what, windshield wiper fluid reservoir is COMPLETELY BONE DRY. Not only did I not authorize having this done knowingly, but had to pay for it, but they NEVER DID IT.

I called them back immediately to which I spoke to their manager and told him I was contacting their district manager. I pleaded me to just talk to the front desk clerk, who I agreed to talk to (whom was condescending to begin with when I confronted him in the first place). I asked him for an explanation of why there was no windshield wiper fluid when they charged me for it, and his reply was I guess it wasn't done. He didn't offer, Hey, come back in and we'll fill it up or give your money back, just a smart mouthed person.

Well, after I am done, it will cost him a lot more than $3.00. I am contacting my local TV consumer complaint division, contacting their division manager, ripoffreports.org/com and maybe, just maybe I'll get some results. If they are doing this to me, they are doing it to everyone. I realize $3.00 isn't much, but it's the principal. I could have gone 1 block from my house to have this done, but choose them.

Goodyear store manager said the tires were old and would not admit tire defective.

Three times the price and the inconvenience of a downed fleet vehicle. I mistrust their service.

I was more then let down at this point but it got worse! As I was talking to the technician about the work on the car, I noticed ( t was very obvious) a 'Swastika' had been drawn on the cover for the tire balance machine. I talked to the manager on duty about these incidents and while he assured me he would 'handle' it, I doubt it and I will NEVER go back again. I will take this matter up with the local military authorities and request this business be investigated and placed off limits to the numerous military personnel in this area. This is TOTALLY UNACCEPTABLE.

Upon me coming back to pick up my 2002 Tahoe, I paided the $50.72 charge, went out to my car, and realized that the tires were not rotated although they assured me that they were. I know they were not because my husband marked the left front and left back tires before we dropped the car off for service. When I went back into the center the manager assured me that the tires were rotated.

This leads me to think now that how can I be sure that the oil change($17.95, disposal fee$1.50, and Ever-wear Best additives package $24.95) was actually completed? I have been a loyal customer of this center for over 10 years and never felt this in the past with the past managers. I feel violated as a consumer and mislead by the store manager and technicians. If they did not feel like doing the work, then they should have told me so and I would have taken my business elsewhere.

I called Midas to come, tow it and repair it. They charged me $28? They guy at Midas (up the street at 555 Lynnway Lynn, MA 01905) told me that it wasn't broken from wear and tear. He said he doesn't know what caused it. I paid for everything and want my money back. My 3-year-old and I now take the MBTA. My parking sticker, though paid for, is now obsolete. This is because now that my car is repaired, it still feels funny when I drive it. It didn't before! So now we just run errands in it. I want to sue their pants off. They wouldn't give me the time of day. They talked to me like I was a child in front of other patrons. I want to sue their pants off!

So again, I went to Sears and they did put the wheel cylinder on and told me to call the State Police. I didn't call; I just wanted my car inspected. Well, they put the sticker on and when I got home, my husband said it was the wrong sticker. They were to match it with my registration which was December. They put a November sticker on it and this was in December that it was inspected. A week later, the transmission started to slip. So, I checked the fluid level and it was that low, it didn't show up on the stick. I put transmission fluid in it and it was running good then.

A couple of days later, it started slipping again so I parked it in the garage and drove my other car until I could have it checked. Now, I saw that Goodyear checked the fluid when they inspected it so my husband took a look at it on 1/14/2001 and there was transmission fluid all over the place. He then noticed the lines were dripping. Here the lines were loose at four locations. This car is well maintained and was owned by my husband's brother who actually parked it on white cardboard to make sure there were no leaks. Cottman Transmission on Industrial Highway in York serviced the transmission once a year. The motor was always dry until Goodyear worked on it. The transmission lines were loosened and pulled part way off and transmission fluid is everywhere. Also, there is a vacuum hose that has been cut. You can see it was cut and now my husband can't find where it would go because of it being too short due to being cut.

Goodyear was the last place to service my car and I cannot understand why they would do this to my car. The Cadillac was taken to Grease Monkey two weeks prior to going to Goodyear. I wanted to have it checked to see if it needed a tune up and they said no, the plugs were still good. I took it to them because my husband's brother said it was soon due for a tune up. Grease Monkey on Loucks Road in York does my oil changes and tune-ups. What is so strange, Goodyear did work on my other car which is a 1995 Ford Escort and when I took it to Grease Monkey for an oil change, they said my transmission fluid was leaking but they don't repair transmissions. They said it was a small leak at the seal which to them, with the low mileage on the car, could not figure out how it began to leak. They told me to go to a transmission shop and get it fixed. I called them and asked when they checked the Cadillac for a tune up if they noticed any transmission fluid anywhere and they said it was dry or they would have told me at the time to get it looked at. Please help me in this matter.

On September 23, 2000, while getting new brakes installed, Brakes Express in Norco showed and explained that the bolt/screw for the front sway bar was missing. They said they would try to find a bolt to fit the bar because it should be tightened. It controls the suspension. They were unable to find a bolt to fit. They advised that I should take the car back to The Tire Guys and have them put a bolt on it. On Tuesday, September 26, 2000, I took my car into The Tire Guys and explained the situation. They were very rude and unwilling to accommodate me. They said there was nothing they could do unless I could leave the car for the rest of the day or bring it in tomorrow and leave it for the day. I explained that I did work and that I could not leave my car.

I explained if the job was done correctly the first or even the second time, I would not have to be there at all. They were unwilling to accommodate me. All I want to do is have the bolt replaced and the amount I paid to Redlands Tire Guys refunded. I should not have to take off from work again for their errors.

Goodyear's 'disposal fee' is explicitly prohibited by the New York Environmental Conservation Laws.

In a recent motion to dismiss the lawsuit, Goodyear concedes that it charged the fee, but argues that consumers have no private right to sue for reimbursement of the illegal fees Goodyear has collected.