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Reviewed Sept. 5, 2023
I have been a loyal customer of Goodyear Tire /Goodyear Auto Service store (6950 Lee Highway, Chattanooga, Tennessee) for SEVEN years. There aren't enough words to express how truly satisfied I am with the service I've received at this particular Goodyear Tire location, but also with its previous Store Manager, ** (who has retired), AND now, the new Store Manager, Mr. **! He listened attentively to the issues I was worried about relating to mysterious sounds in my car. He showed kindness (and patience) as I was attempting to explain things. But equally important is the depth and breadth of his vehicle maintenance background, which is over 15 years! My endorsement of this Goodyear Store at Lee Highway, Chattanooga 37421, AND its Store Manager, Mr. **, AND their terrific mechanics, is wholehearted.
Bottom line: I have trusted these experts for seven years, for ALL of my auto servicing needs, and will continue to do so. Goodyear Tire Store is far more than "just tires." It is also, and equally-important, for a company to not only perform full service, but have kindhearted experts who will respect you and provide answers and remedy through their deep-level expertise. My car now runs at peak performance and not more mysterious sounds.
Reviewed Aug. 28, 2023
Made a appointment for a oil change. When I showed up I was told they were busy, come back next month. I asked what good does a appointment do if you're not going to honor it. He said if I wanted to leave my car maybe they could get to it in about four hours. Not having a ride I took my car and left. Losing time and gas.
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Reviewed Aug. 11, 2023
I called Goodyear on 8/9/2023 to get pricing information and set an appointment that was set for the next day. I took car in on 8/10/2023 at 1:15 pm for an oil change. They know I'm waiting so I go sit in the waiting area. After 4 pm, I'm called to check out. I complain about the amount of time that I've had to sit here and I had an appointment. He acts as if he doesn't know anything about an appointment and they have my check-in time at a much later time so that it looks like I haven't been there as long as I actually had. To add insult to injury, the price is nowhere near the discussed price. The guy was basically like, "Well I don't know who you talked to." Then I showed him that the quoted price was the same price online. He tells me that the extra fee was for oil beyond the 5 quarts, my engine takes 5.1 quarts.
Are you telling me the an additional 0.1 quarts takes the advertised price of 64.99 + tax to 99.99 + tax? He never did actually explain to me why I was being overcharged. Plus they advertise free tire rotation with oil change services and I didn't get that either. The free tire rotation was one of the selling points that made me choose them over others. I left with my back hurting from sitting in that chair for so long, angry for being cheated and overcharged and downright pissed that after all that they didn't even rotate my darn tires. FIRST TIME GOING TO GOODYEAR ON WEST COLONIAL DRIVE AND IT WILL BE MY LAST!!!!
Reviewed Aug. 3, 2023
I had an oil change where I requested full synthetic and stated it twice before getting service done. When I got in my vehicle, I noticed the sheet they gave me had some type of direct oil in it. They offered me a "free oil change" for the next time. My vehicle did not run well and I took it right back the next day. My vehicle has not run well since taking it there. These guys lie to your face and have no consciences at all. They probably never changed the oil, but they did change the sticker and the sticker is only out to a 3-month period which means they obviously did not provide me with a full synthetic service as requested. These are the last days. Jesus is coming soon.
Updated review: July 22, 2023
I checked my credit card this morning and they did give me a full refund for the $63 that they charged me. I still don't agree with how they handle the situation that it took 3 days for a tire repair but I AM happy that I received a full refund.
Original Review: July 21, 2023
ATTN WIDOWS AND WOMEN. BEWARE of Levin Tire (Good Year) in Highland IN on Indianapolis Blvd. I went there on Saturday, July 15, 2023 because my normal guy isn’t open on Saturdays. I was told they don’t take appointments and it’s first come first serve. There were 4 people in front of me. So, I decided to wait. The wait turned out to be 3.5 hours to get a tire sealed. They charged me $63 to seal the tire. I left with 38 lbs of air in the tire. Sunday, I woke up to a tire that had lost air back down to 25 lbs. So, I put air in it to get me through the day. Go back to Levin Tire on Monday and again, first come first serve, they put air in the tire so I could make it to a Dr's appointment and returned after my appointment and waited another 2.5 hours. This time they told me they sealed the air valve. On Tuesday, I wake up with a tire with air pressure it was lower than it was on Saturday when all this started.
I go back to Levin Tire and tell them it’s even lower than it was on Saturday. Then they start telling me I’m going to need to buy 2 new tires @ $400 because it’s an AW drive vehicle and both front tires should be replaced at the same time. Also, they said both of the rear tires will need to be replaced in a couple of months. When the air valve sealant didn’t work they said they would give me a refund for the $63 or give me a credit on the tires if I bought them. I went back on Tuesday later in the day and asked for the refund and was told the girl that did that leaves at 4:00 and they would have her take care of that tomorrow. I called back Wednesday and again I got the runaround. I still haven’t heard back from anyone.
By the way, my guy fixed the issue for $40 and saw NO evidence of there ever being any new sealant on the valve. Since my husband passed away, I am tired of being taken advantage of and have learned to stick up for myself. So, ladies I would BEWARE of Levin Tire and Goodyear tire because neither stand behind their employees or what they try selling unless you want to be taken advantage of.
Reviewed July 7, 2023
I really have not had a problem with GOODYEAR AUTO CENTERS over the years, but I'm particularly angry with them today, because I just got a ticket last night for driving with my headlights off. I took my car in the other day for an inspection, and they flipped my light switch from AUTO to OFF. LEAVE MY CAR THE WAY YOUR FOUND IT, PLEASE!
Reviewed March 13, 2023
Goodyear Rebates program is a scam. They scammed my 74 year old mother with an offer to buy 4 tires and get $100 in rebate. This purchase could have been done online or in person at any Goodyear auto service center according to the promotion. "2022 NPP4 Goodyear Keep Moving Ahead Rebate Promotion 10/1/2022-12/31/2022"
My mother chose to buy the tires online and to pay with her newly open Goodyear account. She was able to open the account thanks to her credit history. She opened a new line of credit with Goodyear and got her Good Year credit card, which she used to ordered the 4 tires and this purchase made her to qualify for the rebate. But Instead of keeping its word, Goodyear is after your money and it does not matter who you are, so this company called Goodyear lies and scams and steals from anyone, no matter what. How? Goodyear sets roadblocks on the way to have the busy working class struggle by demanding documents that do not exist in the first place because the order was DONE online.
We cannot force any Goodyear Auto Service Center to provide us with a receipt because first, it was an online purchase, second we cannot force the store clerk/manager to provide one. The store gave my mother an invoice showing the work done and we submitted it to the program at the address specified by Goodyear Rebate program: https://www.goodyearrebates.com/existing/ Sometime later, in the middle of the process, they communicated my mother that she needed to provide a copy of a paper receipt but the purchased was done online and the store did not give my mother a receipt because it only performed the installation.
My mother did not buy from the store, she bought her tires online and had her statement from Goodyear. During the online purchasing, she was aware that she was getting the rebate, she qualified because of the purchase and she did all is required to apply for the Goodyear credit card, purchase qualifying rebate tires and submitting the paperwork required on time. Because there was no receipt, I submitted the Goodyear Credit Card statement PDF showing the purchase, charged to my mother's newly opened credit card. However, we know now that she was fooled and scammed $100, made to purchased 4 tires to later never give her the rebate offered by Goodyear.
I am copying and pasting this facts to alert and complaint all over the internet because I must alert the people of the world the deceiving tactics of Goodyear so that anyone who reads my review can be spare from this criminal organization called Goodyear and its rebate fictitious program that allows thief and scammer employees take advantage of the public to fat up the vaults of the Goodyear CEO, so that he can have an easy life.
Before my mother choose Goodyear, we argue about it and I strongly advise my mother to visit Wal-Mart and get Cooper tires, but my mother likes Goodyear and she service her vehicle at the service center where her vehicle four new tires were installed. I will never go to this store and I will never do any business with this company and I hope that my mother never ever returns to the store and hopefully cancels and close her Goodyear credit card account.
Reviewed Jan. 10, 2023
MounatinViewTire and Auto Service 34-700 Monterey Ave in Palm Desert CA failed to honor the road hazard warranty I purchased with my Goodyear tires. The tire had sidewall damage, about a one-half-inch slit in the rubber that leaked. Since I have a Chevy Volt with no spare, I used an inflator to do a temporary repair until I could reach the tire dealer. When I arrived the staff immediately tried to discourage me from seeking warranty coverage. It was claimed that since the tire was not visibly leaking the warranty requirement was not met. However, I did have to use a temporary repair inflator which accounted for the obvious temporary repair.
The inner sidewall was exposed and the structural integrity of the tire was compromised. Since the manager would not honor the warranty, I had to purchase a new replacement at full cost. At this point, I declined to buy another warranty because a valid claim had just been denied. I would recommend not using this dealer and seeking out one that responsibly honors the warranties they sell to people.
Reviewed Dec. 20, 2022
I would not even give this place a 1 star. Crystal and Dominique and Robert (ex-employee) all lie to customers. They "recommend" work that does not need to be done and they lie to you about your vehicles condition to upsell you on getting unnecessary repairs. The sales associates and mechanics are a group of Liars! They damaged my car and will not refund my money. Good luck everyone. Don't be stupid and trust these crooks. Never again will we return.
Reviewed Nov. 8, 2022
I came in and received a $1,200 quote for new brakes and new tires. They had to schedule the appt to order parts, so I decided after I left to look at other dealers and found one that quotes $350 for two front brakes only. They even showed me the brake pads!!! Goodyear lied about my car needing rear brakes which is fraudulent behavior. I will never go there again.
Goodyear Tires author review by Lauren Fix
Goodyear Auto Service was established in 1924 and now operates over 1,200 service centers. Goodyear Tire & Rubber owns the chain. They sell and mount tires, perform preventative maintenance and provide some repairs.
Find tires: Interested customers can input the make and model of their vehicle and find tires that will fit their automobile. Then, they can select the features they want to narrow down their options. Some customers may need to know the specific size of their tires.
Live chat: Consumers with questions can go to Goodyear Auto Service’s website to chat with a representative. Chat is available Monday through Friday from 9a.m.—9p.m. EDT.
Customer education: The Tire Basics section of the brand’s website provides easy to understand information about buying and maintaining tires.
Warranty information: Warranty information is detailed on the chain’s website. Interested consumers can read the details and limitations of tire and auto service warranties before they make a purchase.
Online scheduling: Goodyear Auto Service’s website has an online scheduling tool. Consumers select the location they would like to go to, the services they need performed and the day and time they would like to come. Same day appointments are often available.
Goodyear Auto Service Centers Company Information
- Company Name:
- Goodyear Tires
- 200 Innovation Way
- Postal Code:
- United States
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