Goodyear Auto Service Reviews

Dwayne was patient, attentive, and genuinely committed to helping me. He took the time to research the information I needed, called me back promptly, and kept me informed throughout the process. That level of communication and professionalism speaks volumes about his customer service skills. Even with the location’s busy schedule, he never appeared irritated or rushed, even when I had to call him back multiple times.

When I arrived, I did not have a long wait because the tires had already been ordered earlier that morning. Dwayne continued to keep me updated and assured me that my truck would be taken care of with great attention and care. This is the type of customer service—and fair pricing—that creates loyal, repeat customers. Because of the excellent experience I had today, I will continue to return to this location for future tire needs and any work on my truck. Thank you so much, Dwayne. Your professionalism is truly appreciated.

My mechanic replaced the breathing tube but found the car would not shift gears. He discovered the oil reservoir had been overfilled with dirty oil, causing smoke and mechanical issues. After draining and replacing the oil, the issue persisted. Further inspection revealed the transmission fluid had been completely drained instead of the engine oil, explaining both the overfilled oil and shifting failure.

I returned to Goodyear on October 23 and received a full refund for the oil change. The vehicle was brought back to Goodyear on October 24. Goodyear confirmed my mechanic’s diagnosis and stated the turbo boost needed replacement at their expense. I was assured the replacement would be sourced directly from Audi, which later proved to be false. Delays followed due to missing parts, and the vehicle remained at Goodyear until November 5.

During this period, I was initially denied a rental car but was later reimbursed for rentals and Uber rides. Upon return, the vehicle had a strong fuel odor, missing underbody fasteners, and later leaked coolant. Goodyear provided conflicting explanations, and the car was eventually taken to Audi of Smithtown, which identified a cracked coolant line.

As the fuel odor persisted, I brought the vehicle to Legend Audi in Massapequa. They determined the turbo was a used junkyard part, improperly installed with missing seals and only one bolt securing it. Goodyear management falsely claimed the turbo was purchased from Audi dealers. Store receipts later confirmed the part came from a junkyard. After contacting Goodyear corporate directly, a claim was opened and approved within hours, and Audi was authorized to complete the necessary repairs.

When I arrived to Goodyear this morning at 8AM for my appointment - after driving 65mi from Richmond at 7AM in the morning- I was shocked to discover the quote had skyrocketed by $150 dollars with no viable explanation. I immediately advised the store clerk assisting me, ROBERT, that this was unacceptable. I told him that I've been a loyal customer for years and l felt annoyed that I had blindly placed my trust in JOEL just to be bait & switched. ROBERT snarkily responded, "Well I certainly don't want you to feel taken advantage of so you can take your business to another shop and I can delete this ticket".

I found his comment incredibly rude and disrespectful. Not one single "I'm sorry", empathetic statement, nor attempt at mediation. Not to mention JOEL, the store Manager who caused the entire ordeal, made sure to hide in the back office room while all of this transpired. He couldn't even look me in the eye nor bother to step in while ROBERT and I exchanged heated remarks. ROBERT lastly stated that "the new owner of the McWhirt Loop Goodyear has removed all COUPONS, DISCOUNTS, and REBATE options so I was stuck with the bill".

At that point, I called my good friend Nadia at one of Goodyear's competitors and explained the situation to her. She immediately put me on the schedule to have my car fixed at HALF the price JOEL initially quoted me along with a complimentary induction cleaning. So just to make sure we're on the same page: Short-Term Optics: I wasted gas, time, and energy to arrive promptly to an appointment where I was mistreated, dismissed, and embarrassed by JOEL & ROBERT. Which obviously doesn't feel good and has left a sour taste in my mouth.

Long-Term Optics: not only has this Goodyear location lost MY business for the time being, they have also lost the business of my two (2) close friends who I've referred to them as well as my Brother, Mother, and Partner's business as long as JOEL remains the store Manager. I also happen to work at the GEICO Corporate Office up the street. And I'll be making a point to advise my coworkers and post multiple flyers throughout the 5 story building warning people AGAINST doing business with this location to deter as much foot traffic as I possibly can over the course of the next few months.

When I got the call that my vehicle was ready it was picked up and would not go in reverse first and second gear were jumping and needless to say I had no clue what they had done to my vehicle at that point. I drove my vehicle in there with no issues drove perfect got it back from them and it wouldn't drive at all. It is now going on 2 months they've taken my vehicle to two transmission specialists because they didn't like what the first transmission specialist had to say it in their diagnostic report. Now my car sits in a transmission shop and the manager at the transmission shop as well as myself have no idea what's going on. We're getting no communication and he's going to start charging me storage fees for vehicle.

Goodyear had towed over to the transmission shop because they're not communicating whatsoever. The managers, district managers, everyone tells me oh there's a claim filed but nobody is telling me anything about anything so here I am 2 months without a vehicle having to get rental cars, Ubers, Lyfts, missing work, missing doctor's appointments for my children and very important things because they damaged my transmission.

The transmission specialist stated it was very clear they did not put my transmission back in properly and busted gears and lines to the transmission. I have never taken a car to a mechanic shop in my life and I never will again. Goodyear needs to be shut down. The mechanics are not qualified for what they are attempting to do and it seems all they're trying to do is make the company more money at anybody's expense. Goodyear has had my vehicle longer than I have. I just acquired it a month ahead of time and I'll probably never get it back and running from. Thanks Goodyear for nothing.