GMC Yukon Denali

I purchased a GMC Denali six months ago for a hefty price tag of $96,000, expecting a premium driving experience and the reliability that usually comes with a luxury brand. However, my experience with this vehicle has been nothing short of a nightmare, and the customer service from GM has been equally disappointing.

The trouble began when I started experiencing electrical issues with the vehicle. These issues culminated in a terrifying incident on the freeway, where the car dangerously shut off, forcing me to coast to safety amidst high-speed traffic. This incident not only put my life in danger but also posed a significant risk to others on the road.

When I reached out to GM for assistance, I expected a prompt and reassuring response. Instead, I was met with disappointment and frustration. GM has refused to cover the cost of a replacement vehicle while I wait for the new engine to be installed. This has left me in a vulnerable position, having to pay for a rental car for three weeks and counting, which is an added financial burden that I never anticipated.

What's even more disheartening is GM's dismissive attitude toward the situation. Their response was, "sometimes new cars need new engines," which is an unacceptable and callous way to address a problem of this magnitude. A car that costs nearly $100,000 should not require such a major repair within the first six months of ownership, and GM's failure to take responsibility for this issue is both infuriating and unacceptable. Furthermore, the staff at GM have been elusive and show a profound lack of concern for their customers' safety and satisfaction. It's as if they've forgotten the importance of customer loyalty and the reputation of their brand.

In conclusion, my experience with the GMC Denali has been a costly and dangerous ordeal. GM's unwillingness to provide adequate support and their dismissive attitude towards the issue have left me deeply dissatisfied. I expected more from a brand that claims to offer luxury and reliability, but what I received was nothing but disappointment and frustration. Buyers beware, and think twice before investing your hard-earned money in a GMC Denali.

Upon having the vehicle towed to the GMC dealer, we endured a week-long wait before being notified that the engine failure was caused by disintegrated metal pieces. Although the repair fell under warranty, GMC failed to provide any form of accommodation during the month-long replacement process. We were left without a replacement vehicle, a rental car, or even a courtesy ride to and from the dealer.

GMC has finally accepted responsibility for the faulty manufacturing of the engine. However, obtaining the necessary reimbursements has been a painstakingly drawn-out process. They have demanded an extensive array of documents, ranging from commercial lease agreements and rental receipts to bank statements showcasing the vehicle identification number (VIN) on payment transactions. This bureaucratic maze has unduly delayed the reimbursement process, while we continue to suffer the consequences.

The financial toll resulting from this ordeal is staggering, amounting to nearly $24k in damages. This includes exorbitant rental car costs of approximately $4045 for a similar commercial vehicle, lease payments of $1786, a significant loss of business amounting to $13,500, and countless hours—spanning over two months—spent on phone calls, document gathering, and visits to the dealer.

This review serves as a warning to anyone considering the purchase of another GMC vehicle. The incompetence demonstrated by GMC corporate employees, coupled with the arduous and disheartening experience we have endured, highlights the importance of steering clear of such substandard products and the lackluster support offered by the company. Your hard-earned money and peace of mind deserve far better than the disappointing reality of owning a piece of GMC junk.

- Paint on hood is fading/cracking.

The warranty is very clear that any corrosion problems are covered while in the 3yr bumper to bumper warranty. I have also filed a formal complaint with GMC and 3 months later I still have not heard from them either. I thought that buying a GMC Denali would be like buying a Cadillac. Boy was I wrong. I will never purchase another GM product again.

Told us rough idle was normal and this vehicle has “loopy idle” and this is normal. Husband could see caked on dirt residue from leaking both rear shocks. Dealer says shocks not leaking and nothing to do with our rough ride complaint. Now on a 1200 mile road trip and hoping to get back home because all shaking etc still evident and then trading it in ASAP. Never a gmc again. (We had a ‘03 Yukon XL for 17 years and it was a great vehicle.)

The door on this "large SUV" is so narrow I have to maneuver myself to exit the door. I almost feel claustrophobic! The bucket seats are so narrow my hips and my legs are fixed on the raised outer area of the seat! Again, Why? there is a massive center console with far more space than anyone would ever need, and yet GMC chose that over comfortable seats!

Look, I could understand if this were a compact or even a Sport vehicle. But it is a Large Sport Utility Vehicle! One should expect it to be spacious! But I can access my wife's 500SL better than I can my Denali! I paid $75K for a big vehicle only to find Hobbit sized doors and seats! Hey GMC engineers! Go back to the drawing board, dig out the specs from the 2000s and correct this fatal flaw!

Then the horrible shaking started at 80. It's so bad that my daughter threw up after a long road trip. The dealership is now telling me that I have to buy all new tires in order for the shaking to stop. My tires are new. It's all a run around. I have been up there more than 5 times for this shaking and they are telling me it's a balancing issue. My tires were balanced with one of their fancy balancing machines and it still shakes. My next call is to an attorney. I do not have peace of mind driving my family around in this death trap.