Consumer Complaints and Reviews
Recently purchased a 2017 Silverado 44 with the 5.3 and 6 speed auto with the all star trim package. I've been a loyal G.M. customer for decades. Not anymore. Literally from day one I've been experiencing transmission shifting problems and the info center showing random messages even when not in use. The truck had 5 miles on it when I purchased it. When I spoke to the service mgr. the 2nd day of ownership he shrugged his shoulders. I don't work six days a week to spend my money on a piece of junk. Thus begins the battle...
So I bought my 2012 Silverado 1500 crew cab with 24000 miles on it. At 27000 miles I brought in because of loud noise coming from front differential. The service department didn't even look at fluid or anything for that matter and told me that all the 2012 Silverados made this noise. And to only put in auto when you need to be in 4wd. So noise got worse so took it to another dealer and they said same thing!! So now I just think it's the noise it makes and leave it out of 4wd. Well at 70000 miles I had to use 4wd because of weather and guess what?!? My front differential goes out. And guess what?!? Warranty is over!! But now a dealer will look at it!!! And guess what? The bill is 3200$!! Pretty upset with GM. I'm trying to see if they can help me and they won't even call me back.
Our driver's door handle broke a couple months ago and we frustratingly paid approximately $400 to have the handle replaced. A couple weeks ago the replaced handle became loose so we took it again. The advice given to us was, "Well just don't be so hard on the handle." Seriously??? So they "tightened" it and it seemed to be functioning okay. Then just a couple days ago it became loose again. This time they said the problem was with the "linkage" in the door panel. And it would cost approximately $600 to get the door panel assembly replaced. Apparently Chevrolet is aware of this reoccurring problem and multiple requests have been made for a recall but they would rather earn profit by selling door assemblies. Unless Chevrolet "does the right thing" we will never purchase a Chevrolet again.
I bought a new 2016 LTZ Silverado and it has the worse transmission I've ever owned in a pickup. Hard upshifts and downshifts at low speeds, long hesitations at stop signs (2 to 3 sec) that is crazy almost caused an accident a couple times. I took to dealer. They say that's normal but lots of complaints from people. Can't believe there's no recall or computer update for transmission.
I have a 2000 Silverado 1500 pick-up truck which I still drive today. I have done my regular maintenance on the truck and it is amazingly still in good condition and runs like a charm. My mileage is still low at 115,000 miles on the truck because I have been told by mechanics and other owners that I should still be driving it past 300,000 miles if I take good care of it. I have changed the tires & brakes of course before 100,000 miles but I have done little else except change the oil and exhaust system due to rusting from road salt applied by the local jurisdiction during snow and ice, which don't get much of but when it sounds like it's coming they load it on.
Also, I did one bumper to bumper lubrication check & fill on the truck. I'm getting ready to put new engine belts and hoses on it just because I don't want to wait for them to go out. The only complaint I have is that the fog lights at the lower section of the front bumper keep going out, which again I think is because of the road salt. The shocks are about due to. With heated leather seats and a great sound system you couldn't make me trade it for anything but a new Silverado.
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I bought a 2014 Chevrolet Silverado Z71 4x4 and it has to be the worst investment I have ever made. To start that thing uses up a quart of oil every 1,000 miles. GM says this is normal! Also has the infamous engine ticking. Have had it in the shop multiple times because it got in the habit of having the interior, headlights and dash lights start flickering all at once then the steering wheel locks up making it impossible to steer, A/C and In-dash turn off then the entire truck shuts down. It has been to Friendly Chevrolet 3 times for the same issue only to be returned as "fixed" or the excuse of "unable to recreate."
After contacting GM/Chevrolet they have refused to stand behind their product and buy back this lemon advising me that if they are unable to recreate then the problem doesn't exist. So I took it upon myself to record a video and have proof of the life threatening malfunctions. There are also thousands of others experiencing the same issues on online forums and YouTube. DO NOT BUY CHEVROLET. THEY DO NOT STAND BEHIND THEIR PRODUCT AND THEY DON'T CARE ABOUT THE CONSUMER.
2013 Chevy 3500 - I have a 3500 and I swear this is the biggest piece ever made. We have fixed everything from a whole new fuel system to oil pan replacement transmission leaks. We have to completely redo the left brakes about every 3 months. The dealerships says it's because we drive the truck on gravel roads and we should be washing the brakes off everyday!!! We have a Ford 1 ton also and has just as many miles and the brakes have never been a problem. Then to top the whole brake thing we get them replaced from the dealership and I was driving home and the tire fell off the truck that was $1000 that Chevy would not cover. Now we just had brakes redone less than a week ago and I'm down to 4 lug nuts on the truck!!
I was going down my driveway, pulling a 16 ft stock trailer when the brake line on the drivers side rear wheel ruptured. I was able to stop, but only because I was going 10 mph and the electric brakes on the trailer engaged. Took to Chevy service and had to have all the brake lines replaced because of corrosion and holes in them. Replaced 2 front calipers because the pistons were corroded and stuck. Truck had to be towed to dealer. Dealer wanted to replace rear pads and drums because they were exposed to brake fluid, but we can't afford that right now. Total cost of repairs was #1647.94. 2/3's was labor because of the calipers. Truck is a 2005 with 61,500 miles. I am filing this to join the thousands of others with the same problem and to have the evidence to recover the cost for repairs from Chevrolet.
I purchased this brand new 2015 truck with less than 100 miles on it. Since day one I've had nothing but problems with the transmission. It's so bad that the service department has worked on it multiple times and now is in the service department again for 3 weeks!!! I'm paying for a truck I can't drive. Among the transmission I've had multiple problems with the driver's seat, had to replace the rims and tires, the tailgate fell off, the driver's door panel melted, the 110 outlet broke, and radio stopped working.
Traded in my 2007 Nissan Titan for a used 2014 Chevy 1500 crew cab. Bought the truck at a Corpus Christi dealership. It had less than 4000 miles on it. Truck had aftermarket rims on it. 24" rims look like a very nice truck. When driving back home which is 200 miles away we could feel slight vibration on it but was told that it was the aftermarket rims. After putting a couple hundred miles more, the vibration got worse. I googled what the problem could be. That's when I found out Chevy had a vibration problem called the Chevy shake. That's the least of my problem.
Now I was driving thru town while it was raining suddenly engine shut down. Took it home, got under truck and saw engine was leaking oil and I could feel a hole on the block. Somehow engine lost all of the oil and the engine blew up. Called so they could take truck to dealership and they came up with that the engine had water in it and it caused it to blow up. They don't want to honor warranty and they are wanting to use my insurance to cover the engine. If I could I would take my Nissan back in a heartbeat. 2014 chevy are coming out lemons. DON'T BUY A CHEVROLET. YOU WILL BE SORRY.
I'm working on a 2003 Chevy 1500 2 wheel drive standard cab. In the brake lines are rusted trailer de meet the frame on driver's side beneath the door. As you open the door where the hinges are just file it's right under to the frame and that's where the brake lines lay up against the frame from the water I guess sitting there soaking up the brake line was soaking up the water causing it to rust. Seems like you could lift them up about 2 inches and it wouldn't be a problem or go to a better grade metal looks like braided lines all the way back. This is the third brake light out replaced on this truck and I only had it for 6 months prior to the month that I had it. The previous owner had the brake lines replaced. It's a serious issue and you all to make the brake lines with a better metal and stop trying to save money using an inferior brake line metal used stainless steel that will eliminate any rust problems.
Please I will be gladly to pay more for a truck with stainless steel brake lines rather than dealing with brake lines that are very difficult to get to and you have to take them to gas tank, take down god-knows-what underneath just to get to the brake lines and everything they touch. It seems like that Rush too so it's a terrible problem that you guys have. GM needs to definitely get on top of this before someone gets killed or hurt. I've lost my brakes twice thank God nobody got killed.
2013 Chevy Silverado with Rocky Ridge pkg...multiple problems. I bought my truck brand new in 2013. It currently has 66000 miles on it and I have nothing but problems with it. I already had to have #1 spark plug replaced due to it splitting. Now another one is messed up, back passenger door retains water inside the door itself every time it rains, the clear coat is peeling off my wheel wells, my stereo scans for channels constantly on its own, the ac stays on outside air, won't switch to recirculating anymore. I already had to have both tail pipes welded back on. Needless to say all the issues besides the #1 spark plug are not covered on the original warranty. Really disappointed in the product that they are selling for such outrageous prices. I won't buy another Chevy. That is for sure. I feel this truck is a lemon.
While driving to Idaho through Oregon my side curtain airbags and seat belts deployed for no reason at all. We drove on the rumble strip and they blew up. The dealer said computer ECM showed no problem. Everything was normal. PAC team was told to stop investigation and claim was transferred to Michigan. Claims rep who could care less and gave the Sam story to me as she told others on this site. The dealership has been fantastic. I have ordered 3 trucks so far and GM has cancelled all deals and assistance. Now I get notified there is another recall for airbags that won't deploy. In 2013 I believe 2 children were killed from these side curtain deployments. GM had to recall similar vehicles just a few years ago for this same problem. My insurance will not certify the truth and has other claims for this same problem. It is only happening to a small amount of these trucks and cars so GM can care less and deny everything...
Purchased this vehicle "new" in Feb 2015 with 4,000 miles on it. Two months into ownership the vehicle went back to the dealership for multiple issues. The vehicle immediately had issues with severe vibration from the rear suspension. Vibration was so severe at 50-70 mph that passengers were terribly uncomfortable. The vehicle also has shifting issues mostly between 2nd and 3rd gears into acceleration. The dealer made a lot of excuses and kept the vehicle an extended amount of time to diagnose the problems with no fix for the vibration. The transmission and suspension definitely have design issues on the 2015 models.
After a long trip, the oil light came on saying low oil. Dealer changed the oil but could not explain why the vehicle was burning oil. The navigation system had some kind of short that took months to fix and now at 20,000 miles it has developed a leak at the Onstar speaker. Vehicle has spent more time in the shop than on the road in the past year of ownership. I traded a 2002 Avalanche for this crappy vehicle and I wish I had it back. I am astounded that GM/Chevrolet are not more proactive in trying to fix these issues and building a solid product. There is no way any of these vehicles should be the "most awarded" as advertised. A $40,000 expenditure for a "new, loaded vehicle" was NOT worth the money. The resale on these vehicles will be zip. I am looking for a new, non-GM vehicle.
Purchased 1 ton Chevy Pickup to pull 5th wheel rv. This vehicle has factory installed integrated braking system. The last three times pulling RV after two hours traveling the Trailer will bounce severely when brakes are applied on Truck. Feels like the truck is sending signals to truck to cause trailer to act like anti-lock brakes pulsating. Braking cause trailer to bounce. You have to remove foot off of truck brake to get it to stop. Trailer does not do this when pulled by other vehicles. Chevy will not admit there is a problem This is a hazardous issue as truck will not stop when this happens.
2014 Silverado A/C out - I bought this truck new and the a/c has gone out at 40,400 miles. Upon 5 mins of online research I see that this is a common problem among 2014-2015 GM trucks.
2014 Silverado 1500 Crew Cab LT - Purchased this vehicle a few months ago with 13000 miles on it. Been reading all the bad reviews and agree with quality problems. Owned a 2000 Silverado with 216000 miles never let me down. Think I've figured out what to do to help out with the idle and wired shifting and banging of gears with this questionable 6 speed tranny. Take total control of it by keeping it in manual 5 around town which keeps it from going into drop 4 cylinder mode and allows you to drive up to 50 mph without burning a lot of extra fuel.
Buy yourself a Range, plug it in for highway use only. Got a cold air intake and cut back duel exhaust - wow what a difference, well worth the money. Truck is way fun to drive. Am very impressed with the performance now. 5.3. Dropping 4 cylinders causes a lot of problems like oil disappearing. GM has no clue where it goes. l think that maybe the reason for rough idle maybe fouling spark plugs seems like my truck is doing so much better now. Seems like when slowing down and tranny gets between 3rd to 2nd gear giving it gas before the gear grabs causes the bang - just wait for the gear to grab and you can make that problem go away also. Modern technology oh boy!!! Hope this info helps you out.
As far as I'm concerned it's been a great truck, never done me wrong. Just as the ones before it from GM, we did have a problematic GMC Sierra but never had a bad Duramax Silverado. But this review is specifically about my current 2013, which has run great from the beginning. Now it's at the 87000km mark, a great portion of which has been spent towing a heavy trailer on rough gravel, which it does with competence. I know 87000 is relatively low... But I really can't see it going south on me in the future. And if it does, I will be doing a much different review.
My only gripes so far are the def fluid which is just a pain and as I've heard gives worse mileage. And I have the feeling it will have a conniption and screw up one day, it's bound to happen to me in the middle of nowhere and I'll be derated. This has happened to me with the one GMC Sierra 3500 Duramax that I mentioned earlier and I know it's happened to friends in the past with their Silverado's. Also it's the loudest GM I've even owned, a LOT of wind noise. Being that much wind noise I'd think it's got a poorly sealed cabin but it doesn't seem to have any water leakage around door and window seals so who knows... It was annoying at first but I got use to it.
Something else is the engine exhaust break that was a new feature in 2013, it doesn't work as well as I think it should - mostly it doesn't work at all in manual mode where I down shift on hills with a heavy load on, but it works quite well in automatic if you just wait and let the truck figure it out it comes on, eventually... But it takes its time. And the most current problem, which actually is a problem, a fault in the built in trailer brake control module. Even though I have no trailer plugged in it still is coming up with the message "Service trailer brake system." It's coming up so often it has actually become annoying. It's a false computer code that I'll have to get fixed. But it's no big deal when in comparison to how good it's been. That's it, good experience and no real complaints.
My 2008 Chev Silverado 1 ton diesel would shut down whenever it towed our 40' camper. It would never pull it when weather was over 85 degrees or up mountain roads. It would go into safe mode or shut down completely. One time it shut down on the road 100 miles from Rapid City and had to be towed back and they said the oil was dirty when the truck monitor system said it still had 30% left. The dealership said they don't believe in the truck monitoring system and I needed to change the oil more often, $300 dollars later on the road.
After 8 years of the problem the dealership suggested changing the injectors at my costs of $10,000 since it was now out of warranty. All mechanics said they had seen this problem many times but injectors were suggested only after the warranty and I would have to pay. They would always reset the code and say I was good to go and the truck would shut down again. The Chev diesel sucks and no one knows how to fix it so I'm now drive a F250 gas with its problems.
January 16, 2015 I was involved in a car accident where I t-boned a mini van in my 2002 Chevrolet Silverado. I wasn't at fault - the van failed to yield on a left hand turn. My speed was about 40 MPH straight into the van, both my airbags failed to deploy. Chevrolet investigated and said I wasn't braking hard enough before impact. I had no idea how hard I was braking would be a factor in my airbags deploying. I thought it depended on impact. Chevrolet says they aren't liable and won't accept fault. Why have airbags if they don't deploy upon impact. How many people have to get hurt before Chevrolet fixes the issue and accepts blame?
I have 2014 Chevy Silverado with 47 thousand miles, my ac compressor froze. You would think for 42 thousand dollars you be getting a good product.
I've owned GM vehicles for more than 15 years and have always had great experiences until getting my 2015 Chevy Silverado. The truck started vibrating at highway speeds, around 12,000 miles. I've brought it in for service multiple time, and the dealer can feel the same vibration, but do not know where it is coming from. They had a GM engineer drive the truck and after he rode in the truck he recommended changing the ring and pinion in the rear end to no avail. The truck still vibrates the same. I've contacted Chevrolet and have basically been told to deal with it, the truck is within specs. They are trying to bribe me with a 60 mos/75000 mile bumper to bumper warranty. I asked them how does that fix the vibration problem. I was told if I do not take the warranty, they are closing the case. Extremely disappointed!
In or around November 2014 I purchased a new Chevy Silverado 3500. Right from the get go it had a slight lifter noise. Not bad enough to take in. Now with 19,000 miles on it, it getting consistent and I am getting the runaround - they are saying it is injector noise. Not what other dealers are saying it is - when they off me 5k off of what KBB says it should be worth. Very Frustrating.
Had this truck for 10 years and the frame is rotten. It makes no sense at all. We pull our camper with this we could have been killed. The place where the bumper is and where the towing gear goes was completely gone. Chevrolet should be ashamed.
My power steering failed after 4800 miles. Lucky I was not hurt. It happen all of a sudden. There is a recall on this item and supposedly it was done prior to this incident happening on 6\17\16.
Just bought new 2016 Silverado. It had 2 miles when I bought it. Started vibration with less than 400 miles. Why are they allow to sell a vehicle with known problems? I pay way too much to buy a lemon. Took it in and was told it had to have 500 miles in it before they would look at it because it's a known problem. If it's known they should know how to fix it and fix it no matter how many miles are on it. But it seems like they don't have a clue.
I bought a brand new Chevy Silverado. When I got it had 33 miles on it. Now it has like around 150 miles and it is sitting at the dealership because from a dead stop. It is sluggish, jump, bumps and takes off slow like the same problem Chris has from Florida. The dealership had it now since may 31 2016 and they have no idea what's wrong. They say gm is no help. If anyone had this problem and got it fixed please email me thanks.
Purchased two 2015 Chevy Duramaxes within a year of each other. Was really happy with its performance so that's why we bought the second one. We pull RVs for a living that's why we have so many miles on them. We were very adamant about changing the oil and servicing the trucks. Was pulling a small two axle 27' travel trailer through Indianapolis in cruise control at 55 mph when I heard what sounded like the engine was laughing so I took it out of cruise and that's when all hell broke lose. The engine started hammering very loudly. I knew immediately that it was done. As stated before never any problems. Write GM about problems and basically told "Sorry out of warranty." Now the second one is starting to making knocking noises at 107,000. I will never purchase another GM product again and I caution others. At 201,000 that Duramax motor should have just been breaking in. For the extra money a diesel costs you expect a longer life.
I traded in my 2013 Toyota Tundra (because of fuel mileage) and bought a new 2016 Silverado truck. No one at dealership told me or no disclosure that these trucks have a vibration issue! Seems like if a new item no matter what it is any problems (unresolved should be disclosed to customers). Well now I own the annoying vibrating truck--I'm not happy! I would have kept my old truck if I would have known about this issue. Seems to me there should be a disclosure about this issue before you buy the thing!!! I'm not happy with Chevy! I've recently lowered it and no change same issue vibrates!!! Beware of Chevy Silverados!!!
I purchased my new Chevy Silverado 1500 LT on February 25, 2916 and after one week of owning the truck it developed a small vibration and went to the shop for repair. They did a road force balance on the tires which made the vibration worse. So, back to the shop it went. Another tire balance and it didn't help. It went back to the shop for the third time and I was told there is nothing wrong with the truck. The service manager was very nice but told me he knows the truck has a vibration but there is nothing he can do to fix it. He said GM has problems. They know it but have not offered a fix. He said I would have to live with because that's what Chevy trucks do. Then he informed me of other problems, which I had noticed on a small scale. Problems with the transmission and electronics. My problem with GM is obvious, and I will never buy another GM product.
My problem with the dealer is they knew about the problems with the 2916 trucks and did not inform me of what to expect. They took my money knowing these trucks had problems. This is the fourth and last vehicle I have purchased from them. I traded the truck after only 2200 mile for a Dodge Ram, which I love! DON'T BUY A CHEVY SILVERADO.
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