Chevrolet Silverado

Nobody that can do anything actually cares as they have your money and you can now go without because they are ready to get someone new to pay for these poorly built and crooked trucks... And it's much easier with your chip, heated seats, heated steering wheel, auto engine stop and fuel control, or parking and lane departure assist. Because again, they've got your money already. So if crooked, poor built, rattling, and missing features are on your list then the new Silverado is your truck!

This past summer my air conditioning went out and remind you I live in Washington state and hardly need to use it to begin with, but would be nice to have. The past couple weeks I started getting a shutter from the engine and I did some research and come to find out when the truck was built and sold, that year and model came with the wrong transmission fluid and many people have had the same issue.

Once again I took it to the dealership Good Chevrolet and it was not covered and they wanted to charge me 1000.00 to flush the transmission and replace the fluid and another 1000.00 to fix the condenser on the air conditioning. I couldn't afford it so I had to pass on those and now my truck is sitting in my garage. I had to pay 220.00 just for the diagnosis and couldn't even have either problem fixed.

I called General Motors once again and explained this issue and I was told it was a maintenance issue and they won't take care of it, even though I've brought my truck in for all the oil changes. I only have 47,000 miles on my truck! Now I will be reaching out to all my friends and family to let them know how they treat their customers and hope they don't buy a GM product. I have lost all respect for GM and will be moving to Dodge or Ford. It's sad they will not fix the issues when they know it came from them like that. I don't know when they don't recall some of these things or fix them before more damage happens. Hope people see this and choose another brand. Thanks!

Well 2 weeks ago (end of May 2022) I called my servicing dealer (not the dealership I bought from whom), because I still had not received a letter from GM saying parts were available. My servicing dealer still showed a national backorder, but placed an order for the parts and a couple days ago, the parts came in. I had an appointment today (6/6/2022) to get the parts replaced which turned out to be an all day job, but GM WILL NOT PROVIDE A LOANER VEHICLE FOR RECALL REPAIRS. The vehicle is my only one, so I am without a vehicle until repairs are completed. The dealership doing the work is great and gave me ride home and will pick me up when they are done, but GM Chevrolet IS NOT customer friendly by not keeping customers informed about parts availability nor providing loaner vehicles when needed for all day service work.

5. Vehicle has 7,141 miles.

6. Bridgewater Chevrolet dealership (where I purchased my new vehicle) advised me that they "did not build my truck there and have no idea why the defects and malfunctions can not be repaired". That dealership also deleted/voided the details of one of my servicing that was handled on their property. I have no idea what the dealership altered, touched or repaired on my my vehicle as a result of them erasing that document.

14. From my experience Chevrolet is selling inferior product and services.

When got to dealership they just handed me the box with the new rear mat and told it was easy and to do myself. Next month a front bumper parking censor popped out. No part available and took 3 weeks. 3 months later squealing noise in driver side front suspension. Said tech heard the noise and would fix. Took in and left for three days. Picked up and drove for camping. Noise still continued. Took in and left. Next day service writer called and said tech could not hear noise. Went to the dealership, took the truck and drove for a bit. Noise present so back to dealership and took Tech for drive. Heard the squealing noise.

Left the truck. Next day called and said had to order parts but truck was drivable so just to come pick up the truck and they will call when part came in. One week parts in. Drove back. Said it should only be a 3 hour repair. 5 hours no call. Went to dealership. Truck still apart . Said should be done tomorrow morning. Cannot fully describe the horrific service department with lack of customer service at Mike Maroone Chevy, Colorado Springs. Also parts are always unavailable from GM.