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Reviewed Jan. 24, 2023
My purchase has come with much regret, and nothing but wishing I could take it back and get my old truck back. First the bed was crooked and it took my dealer 7 months of being on chevy to get it fixed. Then there's the options to be retrofitted at a later date, those do not happen timely... And you'll see new vehicles popping up on the lot with the very parts you're waiting for in them. When you inquire you'll be informed about the "two tier" system, that they will tell you not to worry and they understand. All while the items you're waiting for and have already paid for are being installed in and sold in newer vehicles on the lot.
Nobody that can do anything actually cares as they have your money and you can now go without because they are ready to get someone new to pay for these poorly built and crooked trucks... And it's much easier with your chip, heated seats, heated steering wheel, auto engine stop and fuel control, or parking and lane departure assist. Because again, they've got your money already. So if crooked, poor built, rattling, and missing features are on your list then the new Silverado is your truck!
Reviewed Nov. 25, 2022
I have been a loyal GM customer for years and even worked for them a while. I bought a 2016 Silverado and within the past couple years, I had a water leak from the antenna and the brake light. Good Chevrolet in Renton WA replaced them, but I had to remove the whole interior and carpet to put new carpet pad in it because it reeked of mold and mildew, I had to buy the pad and cut it out to fit as well. I called General Motors headquarters and they never reached back out to me after I talked to someone.
This past summer my air conditioning went out and remind you I live in Washington state and hardly need to use it to begin with, but would be nice to have. The past couple weeks I started getting a shutter from the engine and I did some research and come to find out when the truck was built and sold, that year and model came with the wrong transmission fluid and many people have had the same issue.
Once again I took it to the dealership Good Chevrolet and it was not covered and they wanted to charge me 1000.00 to flush the transmission and replace the fluid and another 1000.00 to fix the condenser on the air conditioning. I couldn't afford it so I had to pass on those and now my truck is sitting in my garage. I had to pay 220.00 just for the diagnosis and couldn't even have either problem fixed.
I called General Motors once again and explained this issue and I was told it was a maintenance issue and they won't take care of it, even though I've brought my truck in for all the oil changes. I only have 47,000 miles on my truck! Now I will be reaching out to all my friends and family to let them know how they treat their customers and hope they don't buy a GM product. I have lost all respect for GM and will be moving to Dodge or Ford. It's sad they will not fix the issues when they know it came from them like that. I don't know when they don't recall some of these things or fix them before more damage happens. Hope people see this and choose another brand. Thanks!
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Reviewed June 6, 2022
While GM Chevrolet will fix the recall defect free once parts are available, I discovered GM WILL NOT let you know when parts are available NOR provide you with a loaner vehicle. I got notified via letter in August 2021 telling me parts were currently not available, but when they were, my dealer would replace the parts at no charge to me. I was told that when parts are available, I would get another letter asking me to take my vehicle to my dealer for service.
Well 2 weeks ago (end of May 2022) I called my servicing dealer (not the dealership I bought from whom), because I still had not received a letter from GM saying parts were available. My servicing dealer still showed a national backorder, but placed an order for the parts and a couple days ago, the parts came in. I had an appointment today (6/6/2022) to get the parts replaced which turned out to be an all day job, but GM WILL NOT PROVIDE A LOANER VEHICLE FOR RECALL REPAIRS. The vehicle is my only one, so I am without a vehicle until repairs are completed. The dealership doing the work is great and gave me ride home and will pick me up when they are done, but GM Chevrolet IS NOT customer friendly by not keeping customers informed about parts availability nor providing loaner vehicles when needed for all day service work.
Reviewed Jan. 14, 2022
My 2019 Silverado truck stop working out the blues. It is the fuel module, is being 5 week and they still don't know when the part will be available. They didn't not provide me with a loaner and they do rental reimbursement but I have to pay it initially. And I need the truck, this should not happen to anyone in a new truck!
Reviewed July 2, 2021
Jun 2020, I purchased a brand new (6 miles) 2020 Chevy Silverado 1500 LT Crew Cab. All was well until suddenly the transmission took a nose dive. And after 3 weeks in service, a new transmission needed to be put in. A brand new truck, with 8,000 miles and less than a year old, already having transmission issues... This does not make sense. I'm having a hard time wrapping my mind around this. I just picked up the truck today, and I can already feel sharp jerking when I am coming to a stop, plus it's not accelerating well unless I push down hard on the gas. I don't feel the real issue has been taken care of, my experience has gone from good to worse over a year span.
Reviewed June 10, 2021
Bought used 2014 z-71 in 2018 with 30,000 miles. Has been 3 years and been to dealer 3 times for ac, over 1,000$ each time. Replaced transfer case/3,000$. And now StabiliTrak alarm for 3rd time. They need recalls on these trucks that have all these problems. Not able to trade in right now because of finances.
Reviewed March 6, 2021
shame on Chevrolet. Brake lines on my truck failed multiple times over several years. The whole system has finally been replaced. I cannot believe there are not more people stepping forward about this subject.
Reviewed Feb. 19, 2021
3. Brakes did not function properly either.
4. Dashboard came undone as a part has caved in.
5. Vehicle has 7,141 miles.
6. Bridgewater Chevrolet dealership (where I purchased my new vehicle) advised me that they "did not build my truck there and have no idea why the defects and malfunctions can not be repaired". That dealership also deleted/voided the details of one of my servicing that was handled on their property. I have no idea what the dealership altered, touched or repaired on my my vehicle as a result of them erasing that document.7. Notified Chevrolet Corporate Headquarters of the deleted service document and the unsafe non functioning Chevrolet (Lemon) vehicle that was sold to me.
8. I was giving a case # and was advised by Chevrolet Corporate headquarters that the dealership is a "Separate entity" and is simply a dealership that just "sells cars".
9. The dealership points the finger at the Chevrolet Corporation while Chevrolet Corporate Headquarters points the finger at the dealership. Leaving me with no support whatsoever from the Chevrolet (GM) Corporation. Chevrolet as a whole is functioning as a messy Shamble.
10. To my knowledge the Chevrolet corporate headquarters authorized the dealership to sand the rotors rather than replace the defective parts. To replace the brake pads. To replace the defective wiring system under the hood. My vehicle has 7,141 miles. The vehicle is an non functioning UNSAFE Lemon.
11. I am willing to share all my documents which include copies of service that indicate deleted/voided with any News publication that may be interested in the very telling operation of the GM/Chevrolet Corporation.
12. A horrible new vehicle investment, an unsafe unreliable vehicle...You too can buy a Lemon at the Chevrolet circus.
13. Chevrolet can make all proper by taking this Lemon back. My direct dealings have been with Bridgewater Chevrolet NJ and the Chevrolet Corporate Headquarters.
14. From my experience Chevrolet is selling inferior product and services.
Reviewed Sept. 29, 2020
Forty Years had Chevrolet vehicles but will now recommend and purchase different. Dealership was Al Serra Chevrolet but last year now Mike Maroone. Very very poor communication and customer service when car being repaired. I had just purchase a new 2020 Z71 Silverado in January. Day 1 picking up truck (broken center arm) rest console took multiple trips to dealership. Next week 2nd, 3rd, and 4th trip back to dealership to have my tint package and Weathertech mats installed. Wrong rear floor mat ordered and waited another week. They called. Told me mat was in.
When got to dealership they just handed me the box with the new rear mat and told it was easy and to do myself. Next month a front bumper parking censor popped out. No part available and took 3 weeks. 3 months later squealing noise in driver side front suspension. Said tech heard the noise and would fix. Took in and left for three days. Picked up and drove for camping. Noise still continued. Took in and left. Next day service writer called and said tech could not hear noise. Went to the dealership, took the truck and drove for a bit. Noise present so back to dealership and took Tech for drive. Heard the squealing noise.
Left the truck. Next day called and said had to order parts but truck was drivable so just to come pick up the truck and they will call when part came in. One week parts in. Drove back. Said it should only be a 3 hour repair. 5 hours no call. Went to dealership. Truck still apart . Said should be done tomorrow morning. Cannot fully describe the horrific service department with lack of customer service at Mike Maroone Chevy, Colorado Springs. Also parts are always unavailable from GM.
Reviewed Aug. 17, 2020
I currently own a 2018 Chevy Silverado with 15k miles. I noticed at about 12k miles that the tire tread starting coming apart. I do not ride off road or on dirt roads of any kind. I went to my local Chevy dealer and got a little run around there. I reached out to Chevy customer affairs department. I spoke with Destiny who was very robotic and short. After a week of back and forth I was told that my tires would not be a covered item. I do not understand how my Goodyear Wrangler tires coming apart at 12k miles are not covered. I also do not recommend dealing with Chevy customer affairs.
Chevrolet Silverado Company Information
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- Chevrolet Silverado
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