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1. My new Chevrolet 2020 Silverado was in the repair shop for 54 Days. I was without my vehicle for 54 days as a result of being sold a LEMON by Bridgewater Chevrolet NJ.
3. Brakes did not function properly either.
4. Dashboard came undone as a part has caved in.
5. Vehicle has 7,141 miles.
6. Bridgewater Chevrolet dealership (where I purchased my new vehicle) advised me that they "did not build my truck there and have no idea why the defects and malfunctions can not be repaired". That dealership also deleted/voided the details of one of my servicing that was handled on their property. I have no idea what the dealership altered, touched or repaired on my my vehicle as a result of them erasing that document.7. Notified Chevrolet Corporate Headquarters of the deleted service document and the unsafe non functioning Chevrolet (Lemon) vehicle that was sold to me.
8. I was giving a case # and was advised by Chevrolet Corporate headquarters that the dealership is a "Separate entity" and is simply a dealership that just "sells cars".
9. The dealership points the finger at the Chevrolet Corporation while Chevrolet Corporate Headquarters points the finger at the dealership. Leaving me with no support whatsoever from the Chevrolet (GM) Corporation. Chevrolet as a whole is functioning as a messy Shamble.
10. To my knowledge the Chevrolet corporate headquarters authorized the dealership to sand the rotors rather than replace the defective parts. To replace the brake pads. To replace the defective wiring system under the hood. My vehicle has 7,141 miles. The vehicle is an non functioning UNSAFE Lemon.
11. I am willing to share all my documents which include copies of service that indicate deleted/voided with any News publication that may be interested in the very telling operation of the GM/Chevrolet Corporation.
12. A horrible new vehicle investment, an unsafe unreliable vehicle...You too can buy a Lemon at the Chevrolet circus.
13. Chevrolet can make all proper by taking this Lemon back. My direct dealings have been with Bridgewater Chevrolet NJ and the Chevrolet Corporate Headquarters.
14. From my experience Chevrolet is selling inferior product and services.
Forty Years had Chevrolet vehicles but will now recommend and purchase different. Dealership was Al Serra Chevrolet but last year now Mike Maroone. Very very poor communication and customer service when car being repaired. I had just purchase a new 2020 Z71 Silverado in January. Day 1 picking up truck (broken center arm) rest console took multiple trips to dealership. Next week 2nd, 3rd, and 4th trip back to dealership to have my tint package and Weathertech mats installed. Wrong rear floor mat ordered and waited another week. They called. Told me mat was in.
When got to dealership they just handed me the box with the new rear mat and told it was easy and to do myself. Next month a front bumper parking censor popped out. No part available and took 3 weeks. 3 months later squealing noise in driver side front suspension. Said tech heard the noise and would fix. Took in and left for three days. Picked up and drove for camping. Noise still continued. Took in and left. Next day service writer called and said tech could not hear noise. Went to the dealership, took the truck and drove for a bit. Noise present so back to dealership and took Tech for drive. Heard the squealing noise.
Left the truck. Next day called and said had to order parts but truck was drivable so just to come pick up the truck and they will call when part came in. One week parts in. Drove back. Said it should only be a 3 hour repair. 5 hours no call. Went to dealership. Truck still apart . Said should be done tomorrow morning. Cannot fully describe the horrific service department with lack of customer service at Mike Maroone Chevy, Colorado Springs. Also parts are always unavailable from GM.
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I currently own a 2018 Chevy Silverado with 15k miles. I noticed at about 12k miles that the tire tread starting coming apart. I do not ride off road or on dirt roads of any kind. I went to my local Chevy dealer and got a little run around there. I reached out to Chevy customer affairs department. I spoke with Destiny who was very robotic and short. After a week of back and forth I was told that my tires would not be a covered item. I do not understand how my Goodyear Wrangler tires coming apart at 12k miles are not covered. I also do not recommend dealing with Chevy customer affairs.
I bought my truck in 2017. It is a 2015 Slate gray LTZ. Looked over it thoroughly before buying it. It had a couple of dings in the hood but that's it. About a year ago the paint on both rear doors in the same spots started to bubble. I'm sure this is due to contamination on the primer before the outer layer of paint was applied. I called customer service to have them take a look at it. The guy said it was out of warranty. The undercoat was contaminated before painting. What does mileage have to do with a crappy paint job. I'm the second owner, (not the point). Nevertheless they will not take care of their screw up. The customer service agent was a jerk. Nothing I can do due to the mileage says the rep. It would seem like a company should stand behind their product no matter the mileage if it was a screw up on their part. ** Chevrolet your painting department sucks, as well as the customer service department.
I purchased a brand new 2019 Chevy Silverado High Country from Champion Chevrolet (Reno, NV) in October 2019. After two months, the ABS brakes malfunctioned four times in four weeks. Despite keeping impeccable service records, notes and diagnostic reports as well as Nevada's Attorney General (Consumer Protection Department) hearing my case and interceding on my behalf, General Motors and Champion Chevrolet continue to drag their feet. I understand not every vehicle can be perfect; however, my concerns aren't for a faulty headlight or leaking radiator, but rather the most important safety system in a vehicle. So as General Motors continues to "work through their red tape" I will continue to drive through two school zones on a daily basis praying my truck will stop.
2017 Silverado 1500. The wiring that leads to the fuel pump corroded causing the vehicle to fail as I was driving down a busy road. This occurred on January 30, 2020. The vehicle was purchased on January 20, 2017 and had less than 33,000 miles. Dealership calls and says it is not covered under any warranty provided by GM and offers no help in appealing. 10 days outside of the bumper to bumper they say. I call a 1-800 number provided to start the appeal process. Eventually the dealer gets back to me and says, "You get $367 but the cost of repairs was $475."
First, the service through the process was awful, from H&H Chevrolet in Omaha to GM's appeal process. No one listens. The defect in their product existed well before the problem manifested to point of vehicle failure, which was certainly inside my 36 month warranty. I had a GMC Acadia prior to the truck. Trade it in with 60 miles after my 3rd time being stranded and needing a tow in that vehicle. So considering that, this will be the 4th time I have been towed while driving less than 100,000 miles in a GM vehicle. I have grown up with GM trucks, but the 2017 is the last GM vehicle I will ever buy. I highly discourage anyone from buying any GM product. They will leave you stranded at some point. Hopefully it is not 10 days outside the warranty!
We purchased a new 2020 Chevrolet Silverado 3500 HD. We took delivery on November 27, 2019. This truck was ordered with navigation, we paid for navigation. Well apparently Chevy did not include the chip. This is the story from the dealer. We have called Chevrolet and the dealership countless times. Asking for the navigation chip to be installed. Well to date we have no navigation system. My husband buys a new Chevy truck every year. He is an endless customer to Chevrolet. Maybe it is time to reconsider.
2017 Chevrolet Silverado LT. It offers two potent V8 engines, has excellent towing capacity, and features an upscale cabin with user-friendly technology, it has exceptional gas mileage. It's roomy, it also has a 18 inch wheel package or a 20 inch wheel package.
I bought the 2018 Silverado 1500 LT brand new with 8 miles on it. Soon after I took delivery, I noticed a substantial vibration which came through the steering wheel and seats when exceeding 60 mph. I thought that it might have been a wheel balance issue so I took it in for service around 3,000 miles. The dealer performed a road-force-balance on the wheels and claimed all was fixed. I drove for another 3,000 miles, few of them on the freeway, but still noticed the same vibration at speeds over 60 mph. I took it back to the dealer and told them that there was something else wrong...don't road-force-balance the wheels. They did the same balance as before with no change.
I took it back 3 days later, got a loaner, and then was informed that not only did they do a balance again, but they replaced the propeller shaft and yoke. They claimed all was well but I immediately took it back out and found that the vibration was the same or worse. The service foreman took me out in the truck and felt it, confirming my concerns. They scheduled me to bring it back for a 4th time and I did. The truck has now been at the dealership for more than 8 weeks with no end in sight. They have replaced the front hubs, performed a front end alignment, replaced the wheels and tires, and are now going to replace the front struts.
To add fuel to the fire, I finally got tired of the run around and called the corporation. I took my case to a Senior Advisor. For the past 8 weeks, they have told me that they don't know how long this could go on and when I requested that GM buy it back, the told me that request was denied. I have no recourse for the request to be reconsidered and I am not able to speak with the people directing what happens to my vehicle. The moral of this story is DON'T BUY GM!
I've owned 3 Silverado's now, been driving one every day since 2011. My 2012 motor blew up at 76k, left me stranded 3 times for bad plugs and bad valve cover. 2017, bad shutter from day 1, never fixed the problem, dealership had it for over 60 days and didn't even touch it. Finally got rid of it and bought a 2020 High Country with the 6.2l 3 weeks ago and with only 1200 miles on it, it has a very rough idle, RPMs jump up and down, now a ticking lifter sound appeared. Truck shudders too. Won't be long before this motor blows up too. Not to mention the paint is so weak that there are dozens of chips all over it and clear coat factory blemishes when it had 14 miles on it. Unreal! Last GM product I'll ever buy.
Chevrolet Silverado Company Information
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- Chevrolet Silverado
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