
Ford Focus Reviews
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The Ford Focus is a compact car that has been around since 1998. Read more Ford reviews to learn about other models.
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Ford Focus Reviews
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Reviewed Sept. 13, 2014
Trans hunts for a gear to be in. It hesitates, shudders. Feels like I'm running over a small animal and makes the engine rev or bog down. Had a 3008 Focus that ran normally. Terrible mileage only 30 mpg. No more Fords for us.
Reviewed Sept. 8, 2014
On at least four separate occasions we have pressed the automatic door lock to be greeted with the car shaking and rumbling. It starts making loud rumbling noises from to back of the car and acts as if it is going to blow up. No one seems to know what the issue is. The service manager says he's worked for Ford for 19 years and it's new to him. Anyone else have this issue?
Reviewed Sept. 5, 2014
There is a lag in the time between pressing the gas pedal and acceleration. It feels extremely jerky. It rolls back at a stop. I don't feel safe driving it.
Reviewed Sept. 5, 2014
Bought a brand new 2012 Ford Focus back in about November of 2012 and it has been nothing but trouble. Within the first few months of having it, the car had to go into the shop because there was something going on with the transmission. Apparently some parts were too short and they had to change them (sounds completely safe). Get it fixed and it works ok and then starts acting up again. Ford kept saying it has to learn how you drive. My fiance is the only that drives the car every day and after a year it still hasn't so called learned. The car goes when it decides to go and is completely unsafe. We fear for our lives sometime.
He always says to me "if we had your car we could do so but since we have mine we can't because it is so unreliable." We brought it in again and even the dealership said these cars should be recalled but they can't recall a whole fleet of cars. They looked at the car for over a week and said it needed "software" updates. The car drove alright for a little while but now it is back to being its crappy self. I contacted Ford and all they said was they could extend the warranty. I don't want an extended warranty. I want you to take my car because it is an unsafe car and it sounds like it is the same for everyone else who owns the car. I talked to friends in Vermont who own a Focus and ALL of them have been put in the shop multiple times for the same issues! I have grown livid with Ford and no longer see them as liable cars. I would never wish this car on my enemy!
Reviewed Sept. 5, 2014
I just received a letter extending the warranty on the transmission, which only helps me more than the issues I had and still had right after buying the car, is Ford's issue. A recall or something more needs to be done than just extending the warranty. Do you know how it feels to wait 8 plus years to finally get a new car and have it in the shop for 28 days before it's even 6 months old... You feel cheated out in experiencing your new car. Now that I received this letter I will be looking to join a lawsuit on this....it's just not right.
Reviewed Sept. 5, 2014
I also own a 2012 Focus Hatchback Titanium. My story is the same as everyone else on this board. Transmission issues apparent within the first 2 months. On the initial service visits, I was told that I just needed to learn how to drive the car or that the car was adjusting to me. I've been in for all of the recall work but still the same issues with the rollback and transmission shuddering. Someone else mentioned that the MS Sync is a joke and I agree. I'm over that stuff. I just use my USB port to operate everything I need from my iPod. I don't need the stress of fighting with the system. Oh, I also had to replace the tires at 26,000 miles because of the tires spinning on acceleration. One of the cute side effects of the transmission once it does choose to respond. Oh and has anyone noticed that the titanium paint color has begun to yellow on the plastic parts?
I received the warranty extension on the transmission. I will schedule and continue to go in for service on my vacation days because I won't let this destroy my credit and I believe you have to honor your commitments so there's no walking away no matter how disgusted I may be. About the warranty I've read where some people are being told that the seals have to be completely blown for replacement or that the dealer says it's only replaced one time. I am hopeful that the warranty repairs on the extension are handled better that I expect they will be. I also hope that there are serious problem solving recalls in the future. Those of us who like to buy new cars every 4-5 years are going to be re-entering the market soon. I may be buying something other than Ford this time.
Reviewed Sept. 4, 2014
We have a Ford Focus 2012. We've had some problems with the rolling back on a hill, but not enough to mention. This time, the problem is so weird I just have to mention it here. When we got out of the car to enter a store, we locked the doors with the touch of the handle on the door. When we went to get into the car, we opened the doors and a very loud snapping and popping started coming out of all the speakers of the car. Not just loud, but a disorienting sound.
After a few seconds, this turned into a guttural thunder of drums sound again loud and maybe even louder. We had no idea what this was and all I could do was back away from the car (I thought that it was going to blow up or something). My husband turned down the sound on the radio with no effect to the sound of the drumming. Finally he sat down and started the car which stopped the noise.
I have no idea what the consequences are, this just happened today. I have no idea what this noise was either. On YouTube, others have experienced this too. Has anyone else had this problem? If this happens again, we will tape it as well and post to YouTube so others may see it and might have an answer. It's just weird..real weird. If they want an anti-thief alarm sound for the new upcoming Ford, I can give them a suggestion.
Reviewed Sept. 4, 2014
Purchased 2014 Ford Focus Titanium August 27, 2014. I had it towed back to the dealership September 3, 2014. The transmission doesn't have a clue how to operate properly. I cannot even pull out in traffic for fear the car isn't going to go. I have the benefit of not having filled out Ford's survey yet so they are still eager to please at the dealership. My daughter also bought a 2014 Ford Focus the same day. I drove hers and although there is some hesitation and shuttering, it drives like a dream compared to mine. Having been down this road with Ford one other time and VW twice, don't let the lemon laws pass you by. The system does work. You just have to be persistent.
Reviewed Sept. 3, 2014
I just bought my 2014 Focus about 6 months ago with only 5 miles on it. It now has 9k miles on it. I went to take my family out of town about 2 1/2 hours away from my house. We were about 2 hours into our trip and we got stuck in traffic. While we were at stop and go my car dinged at me and I looked at my dash to see my car's transmission was overheating and I had 5 minutes to turn my car off. This happened 3 times on my trip so I just turned around and drove back home. The car did fine on the open highway, but the trans overheated numerous times stuck in traffic. I have owned 4 ford focus every modeled year and this is the only one I have ever had issues with. I took it to the dealership and they told me the sensor needed to be reset (I almost laughed. A sensor? Yeah right). I got my car back and I will be going on this trip again this weekend, we will see how this one goes.
Reviewed Sept. 2, 2014
There just aren't words to describe the transmission dilemma. I'm on day 7 and my 4th rental car. I received a letter from ford extending my warranty for the transmission to 100000 miles.. the amber engine light turns on within a half hour of receiving my car and the car begins to buck back and forth and bog down on hills. It slips often and shutters. My only advice is enjoy the car rentals and buy an extended warranty if you don't already have one. The car will either be recalled or just shut down on its own.. There are some reputable automotive warranty companies out there so extend when yours is about to expire. I have 27000 miles on my ford focus titanium with the automatic six speed. Fingers crossed for a recall, but I wouldn't hold my breath... stay positive.
Reviewed Aug. 29, 2014
My 2012 Titanium Ford Focus is going into the shop for the 3rd time for the same transmission stuttering, grinding sound. From the start, the car has been hesitating/jerking/stuttering/grinding to the point that it makes myself and passengers feel unsafe. It's unclear if I'll be able to make left turns because the hesitation is so bad now. I know this is a common problem here. The National Highway Traffic Safety Administration has nearly 500 reports of this exact problem for years 2011-2013. Make Ford do something about this!
Reviewed Aug. 27, 2014
Bought a Ford Focus Titanium 2012 with dual-clutch automatic transmission. From DAY ONE, it has bucked, stuttered, jolted, grinded, whined, stalled and shaky on hills, rolls back on hills, slips in and out and off gear, and any and all other words to describe "defective" and what's worse, Ford knew about these problems in defective manufacturing since 2011, behind the scenes issuing TSPs to their dealers admitting the problem, then blaming the drivers... There are numerous class actions filed: PA, NY, CA, and now FL. I can attest to all of the problems listed in each suit and on every blog of the subject. I have hired an attorney to join the mix because I am fed up with Ford telling us all "this is 'normal'" OR my all-time favorite "your car is programmed to respond to how you drive it; you are not driving it properly!!" Really?
Ford said they sacrificed performance for fuel efficiency but I'm only drawing 29 mpg on a good day, on a car promising 35. Where's the trade off? This car is junk - pretty to look at but "nobody's home"... and I'm only holding onto it to be a vindicated party in one of the many class actions and get my money back. It is a matter of principle now. Ford, YOU built this transmission, YOU failed, YOU should accept responsibility and make it right... but we all know you won't until someone dies in one of these cars and then we'll see your exec on CNN apologizing while a staff member is spotted in the background shredding TSP's. I WILL NEVER EVER BUY ANOTHER FORD! PERIOD... JUNK, JUNK, JUNK, JUNK!!!! DO NOT BUY FORD!!!!
Reviewed Aug. 22, 2014
I have had my 2012 Ford Focus SE for 1 year and have had multiple problems with it. It jerks and shudders and it has recently started burning a lot of gas. I've taken it to be fixed and have been told there's nothing wrong with it. It's supposed to drive like that. I will probably never buy another Ford again.
Reviewed Aug. 22, 2014
Drove the car off the dealer lot, everything was ok. After only 800 miles on car, the transmission starts to have a mind of its own. It jerks, shutters, don't know what gear it should be in. Sometimes it's a good day and others, I want to drive the car off a cliff. After reading the comments on the site, I decided to go with the flow. It's not going to get fix. So now I can have a new car that runs like it's more than 10 years old with over 100k miles on it. Thank you Ford, burn in hell.
Reviewed Aug. 20, 2014
Bought a 2014 Ford Focus new in September of 2013. This is an SE model with the 6 speed automatic, or automated manual as they like to say. It has always been jerky to a point which I got used to and actually didn't bother me. After about 7,000 miles on the car the transmission started to shudder really badly between first and second gear. I had it to my dealer on August 11th, 2014 and they did a new transmission flash. Upon leaving the dealer it was actually shifting worse and was now grinding from 1st to 2nd gear. I called the dealer and they said it needed to get used to my driving habits again and said to wait. After a few days it did smooth out some, feeling more like when I bought it new, however with occasional shudder like before. It also slipped more than once as well. It now shifts.... okay. But every now and then still shudders and struggles. It will be going to the dealer again shortly so a mechanic can tear it apart to look at it. Currently under 11,000 miles on the car.
Reviewed Aug. 20, 2014
My 2014 Ford Focus with the automatic is a POS. It hesitates between gears and has terrible dead spots when shifting on an incline. It seems to get worse when the AC is on. I took it into the dealer for this problem and as soon as I checked in at service, they gave me a two-page handout talking about how the transmission is different from other automatics and the characteristics of it. Well the tech looked at it. I was told it was within "spec" and there was nothing they could do and that Ford was aware of problems with this transmission and was trying to fix it with updates. Ford and its dealers are trying to pass lemons off on the public and don't seem to care about the customers.
Reviewed Aug. 18, 2014
We presently have our 2012 focus in the shop... for transmission issues... for the 3rd time... It was last repaired 6 months ago. We have had to put 2000.00 into this car... I have recently found out that Ford is giving longer warranties now. Well I have been without a car once again for 2 weeks because the Ford dealer can't get parts. We had tried to have our car repaired last time by another garage but was told he couldn't get parts because Ford gives them to their dealers and there is a constant problem with this transmission... as we well know! Prior to this car we had a new Ford Escape... same problem... We had 2 transmissions replaced! This is ridiculous since Ford knows these parts are defective!
How can Ford continue to do this to the consumers???? So how long will this transmission last... 6 months like last time or maybe a year? I was almost hit in both of these vehicles because of this issue! What's really sad is I love this car... just not the transmission... Everything else about this car is great.... but I can't constantly be without a car or worry about the transmission going bad. I would never ever recommend anyone to buy an Escape or Focus!!
Reviewed Aug. 17, 2014
First I purchased a 2013 Fiesta, my first automatic (I had only driven manuals before). At 27000 miles, it had to have new transmission. This new transmission lasted a whole 3 weeks and went bad again. I was even told by service guy at local dealership that it was the new transmission that had been put into this car that was new that year. So my husband and I talked with manager of local dealership. We explained to them my occupation as a nurse for hospice required me to drive a lot of miles and to have to be out all hours of night at times and I had to have something I could depend on that was going to be reliable. They showed us the Ford Focus, said it was a 2012 and had a different type of transmission in it and the car was very dependable, reliable and just plainly better built than the Fiesta. So we bought it.
Shortly after purchasing it, I questioned the service guy when I had taken it in for oil change about the noises and slight vibration I felt when pulling out from a stop in transmission. He explained to me that this was normal for this type of automatic transmission so I dealt with the noises and vibrations. BIG mistake on my part because the noises got louder. So I called the dealer and reported that noises were louder now in my transmission and that I was concerned. I was told by service tech that this was just how the transmissions sounded and that it was nothing for me to be concerned about, the car was fine. So I believed him. BIGGER mistake.
I continued to drive my Focus and as fate would have it, when I got 61,000 miles on my car, I was at a patient's house at 3 am and went to back out of their driveway, put my car in reverse as normal and let my foot off the brake and looked out my mirror to back up. The car instead went forward. I panicked and looked to be for certain that I was in reverse and not drive and was clearly in reverse. I hit the brake right before I went over an embankment then I finally got backed out of the driveway and started down the mountain road, my car now in drive.
The RPM's revved up into the red. The car lunged forward and then shifted gears so roughly, I thought for sure my transmission was going to be laying in the road. I did not have cell phone service in this area and it being this time of morning, I was scared and felt very unsafe I drove on praying the whole time the car would not quit. I made it to the end of the mountain road and went to turn right and the car lunged forward and the RPM's revved up again and it shifted gears and vibrated so bad my computer fell off the passenger seat into the floorboard of my car.
I made it to a gas station and pulled over where I knew I would now have cell phone service and called my husband and told him what happened. He told me to start heading toward the house and he would start heading toward me. When we met, he got out of the car and drove it while I drove his truck. When we got home, he told me that there was something definitely wrong with the transmission. I got on my computer at home and started doing research, found out I was not alone in this situation. Many Ford Focus owners are suffering from the same issues and problems. It was so bad that my husband insisted if I had to go out at night, I not take my own car, that I take his truck which is horrible on gas mileage.
We bought a F350 gas (from the same dealer as Focus by the way) and it averages 13 miles to a gallon so most of my profit was going into the tank. I finally told him we have to do something. So we took our car to a local certified mechanic. He said, 'Oh FORD MOTOR COMPANY IS AWARE OF THE PROBLEM AND A REPROGRAMMING IS ALL YOU NEED. I have to say I was happy to hear that so the next morning at 830 am, I took my car in and patiently waited for the reprogramming to fix my car. After several hours my car was ready and I was told it was fixed, I was excited.
I got in my car pulled onto the road and no stuttering, jerking or hesitation to move. I was excited more. Then I got to a red light in town on a slight incline had to stop as light was red and waited for it to turn green. Went to pull out, guess who's back: STUTTERING, VIBRATION, SHAKING, AND NOISES so bad, sounds like the car is going to shake itself apart. So back to garage, I go the next evening, I get a call to come to garage I walk in and our local mechanic tells me that my transmission problem is internal and is going to cost around 3 to 4 THOUSAND DOLLARS, I was devastated.
After hearing that news, my husband and I decided to trade it. We have been loyal FORD customers for years we purchased a truck for our farm, a F150 for our youngest son, our Focus, plus we sent two of our friends to Ford dealership to buy their new trucks. Not to even mention both my husband's father and my father are FORD customers and have bought many a FORD vehicles over their lifetimes. We by nature contact our local FORD dealer and are told not to even bring the vehicle in for them to look at unless we have SEVERAL THOUSAND DOLLARS TO PUT AS A DOWN PAYMENT, so we look elsewhere, but sadly are told the same thing.
So now we are stuck with an unsafe, unreliable, undependable vehicle that nobody wants, not even FORD. So I have a 2012 car that will not be two years old to me until December 2014 that is basically a DEATH TRAP. And I sincerely mean that because I have almost been hit multiple times due to the fact that while it's trying to stutter and vibrate its way into gear, the vehicles behind me are not having this problem. Not to mention the fact that at a stop sign, I wait until there is nothing coming for MILES before I pull out because I don't want to get rear ended in the process due to the fact it takes my Focus 5 minutes to decide how to get in gear and go somewhere (this gets me lots of fingers, dirty looks, and curse words).
I will not put my grandsons in my Focus due to this. Every day, I have to drive this car. I pray to GOD he keeps me safe. I have never owned a vehicle I have felt this unsafe in. I feel it is truly sad that FORD MOTOR COMPANY is willing to put so many people's lives at risk over this. My husband is a self-employed farmer and we purchased numerous FORD trucks to use on our farm. We have a 95 F350, 01 F150, 2010 F150 and a 2011 F350 but if this issue goes unresolved, our next purchase will not be FORD AND THIS IS COMING FROM LOYAL FORD MOTOR COMPANY SUPPORTERS. And just for the record prior to purchasing my first vehicle, my old car was a 2000 Ford Focus hatchback manual and I loved that car. It had almost 200,000 when I sold it.
Reviewed Aug. 15, 2014
I purchased this car in March 2013, brand new, with 50 miles on it. During the first month of driving the car I noticed that it struggled to change gears. The dealership told me the car is learning how I drive and it would take time to fully adjust to my acceleration patterns. At 13,000 miles I knew there was definitely something wrong, as the car was shuddering when I attempted to accelerate. An awful grinding noise was being made when I stepped on the gas. In August 2013 I brought the car to Ford Dealership #1 and was told the issue was normal for my model of car. I insisted it was not normal for ANY car, but they told me due to the style of transmission I had, it just shudders.
I did not accept that answer and took the vehicle to Ford Dealership #2 in October 2013 at roughly 18,000 miles. The car continued to grind and occasionally lurch when changing gears. The dealership told me it is a common problem with 2013 Ford Focuses, but resetting the clutch module may help. I was without the vehicle for 3 days before it was returned to me, no different than when I dropped it off.
Fast Forward to August 2014 I was heading home from work (on the 405 Freeway in LA, mind you- one of the worst traffic highways in the country) when the transmission completely stopped working. In heavy traffic, positioned in the far left lane, the car would not move, as the engine revved and the rpms raced. The check engine light came on and the car dangerously lurched forward. Luckily there was enough room in front of me to slam on the brakes and avoid hitting anyone. I made my way off the road with my cars transmission struggling to run under 1000 rpms. Every time I stepped on the gas it would redline the rpms and grind. I had to stop driving the car when the transmission would no longer shift at all and have it towed to Ford Dealership #3 where it has been ever since.
Ford Dealership #3 has confirmed the transmission is not operating and the car is absolutely not drivable until further notice. They may have to replace the module, or computer which could take weeks. I could have been gravely injured, or injured someone else, as my cars transmission failed on the 405 Freeway in Los Angeles at 6 pm on a Thursday night. I was extremely frightened, as cars raced by me, honking aggressively. I sincerely appreciate your help in rectifying this situation. I currently have a very unsafe vehicle that I cannot drive, and paid quite a bit of money for.
Reviewed Aug. 14, 2014
I have a 2007 Focus PZEV. AT. It has vibration into the cabin at certain RPM. I heard it is the motor mounts but the garage says they are ok. Cost to replace them anyway? $600. Seems like a lot for a car with less than 50K on it. It absolutely does not like hard accelerating in hot weather with AC. And forget about climbing hills with 2 people in the car w/ AC on. Under normal, everyday driving in the city w/o AC and in cool weather Or with VERY easy driving in moderately warm weather with AC on and with just driver in the car, it's ok as long as you don't hit the gas.
Let me add here that I am not a hard driver. I am 63 years old and my 90-yr-old mother says I drive slower than she does. Well part of that is out of necessity with this car. I don't know if reinitializing the computer would help or not. I guess I can't complain too much because it is an "inexpensive" used car but I will not buy another one. Build quality is cheap. Lots of plastic. I can only recommend this car if: a) You are the only one who will be driving it and rarely need to use the AC; b) You don't need to drive it far; c) You can iron out the driveability problems (and maybe the vibration). Otherwise, I advise people to look elsewhere for a good used car; either try a Mazda 3 or a Honda or one of the other well known Japanese cars if you can possibly afford it.
I have a friend with the Mazda and there is NO comparison. You can tell as soon as you get in the car. But to be fair, that car is 50% more expensive. My advice is to spend the extra 50% and be happy. About the only good thing I have to say about this car is that the price was right. Other than that I give it low-med marks. Judging from what the others have said, I guess I am lucky in a sense. No transmission problems (that I KNOW of). Starts every time. Gets me where I have to go. Everything seems to work. If I had to commute a long distance, give friends rides, had a family, or and climbs hills, I would sell this one. I guess you get what you pay for but if peace of mind and driving pleasure rank high on your list, then look elsewhere.
Reviewed Aug. 14, 2014
Just bought the 2014 focus titanium hatchback. Not even due for its first payment and sitting in the shop. It holds water in the driver's rear door and I mean a lot of water. Is even damp inside even from a slight shower, god forbid taking it through the car wash. They said it's "normal".
I have been around cars my whole life and driven just about everything and never have seen this especially in a brand new car. Plus the performance leaves much to be desired. Don't pull out on to the street if there is a vehicle closer than 2 miles! You will get hit or severely tick them off. This car basically shuts down when asked to move quickly. My 3/4 pickup with 200k miles and a 6.5l diesel has more pickup than this. Normal driving it is jerky and unresponsive, it jams into gear constantly like you are really getting on it even if you're just pulling away from a stop sign. The mpg meter is easy off.
Apparently it's supposed to be getting 32 and it never changes but I always calculate at the pump and have yet to see anything over 28 and mostly Highway. I'd a sharp looking car. I love interior features but Ford needs to spend a bit more time on their chassis and drive train before all the extras.
Reviewed Aug. 2, 2014
We have 2012 Ford Focus with 22,000 miles on it. We been going back to Ford with same problems. Loss acceleration while sitting at red light, middle of intersection, jumping on highway, going around corner. Almost got hit twice because of it. They tell me they can't find anything wrong with it. Plus we got shakes and vibrates and noise. Had recall on car drifts back when you turn your motor off in park. But it still does it. Parking brake lock up. They did put new handle on it. Just had it in again because of problems and we got appointment this Monday they told us it is because we got seals in transmission leaking. I don't know how that is going to fix anything. They never told us that it was class action suit for the same problems.
Reviewed Aug. 1, 2014
I have a Ford Focus 2012, with problems with ignition. Everything works. Battery is in a good condition but the car not starts.
Reviewed July 28, 2014
2012 ford focus se - I noticed about a year ago that the car would not start right away. It had a hesitation when turning the key to start. I would also notice that the rpm's would rev up and then go back to normal. Just recently my wife and I were driving to a birthday party when the car engine shut off, pulled to the side of the road and car did restart. From reading the forums that a lot of people are having the same problem. You can mention it to the Ford dealership but they do not know what is going on. Oh I forgot I also had an incident where I started the car then put in reverse and no movement. Same when I put into drive. Shut car off, restarted and it worked again. From the sounds of it Ford should be recalling these vehicles. I was looking at buying a Ford edge, but this has been put on hold.
Reviewed July 25, 2014
I bought my 2013 Focus in Jan 2013. Right from the start, I started having transmission problems. Took it to the dealership and listen to this!! They told my husband that it was shaking and losing power while shifting into 2nd gear, that he probably was using the brake instead of the gas pedal. I've had it just over a year and only 9000 miles on it as I'm afraid to take it on a trip as it takes too long to get into 2nd and the car won't go over 10 miles a hour!
I wanted to get rid of it but can't as I still owe more than it's worth, I might add. So here I am with a car I'm paying for and can't use it for my vacation, too afraid to take it on the turnpike. Also has anybody here had problems with gas mileage? I have to fill it twice a week and as you can see by the miles I have put on it in 18 months, I really don't drive that much. I wish I had never bought that car. I positively deplore it.
Reviewed July 20, 2014
2013 ford focus transmission problems. 1 week after I bought the car I called the dealership and they acted like they knew nothing about any issues that are going on with the transmission. After about 2 weeks I brought back to dealership and I also called Ford. Ford said it's a double clutch transmission and it acts like a standard when you pop the clutch from a stop. It's suppose to save you gas. After the dealership had it the problem seemed to be better but this last week it's gotten a lot worse and now the some kind of metal on metal sound coming from the transmission from a stop. Well back to the dealership. To be continued.....
Reviewed July 19, 2014
3rd time in with a "stop safely now" light on my Fusion Hybrid. They've had car for 8 days on 2 occasions. 1st repair $850 for new water pump. None of their techs can "recreate" the warning but they took it home, drove it 50 miles and I've seen it 4 times. Nobody knows, no manager in, no answers, no eye contact... beyond disappointing.
Reviewed July 18, 2014
3 times I've been told that Ford's Regional Customer Service Representative would contact me within 1 business day, and 3 times this did not happen. Not only have I put up with a subpar transmission in my 2012 Ford Focus Titanium Hatchback, I've had to waste a lot of my time on the phone with Ford's customer support re-explaining my situation, at Ford service centers, with rental cars (plus paying the rental car insurance fee), and of course the process is still on pause and I have no idea if Ford will stand by their product and honor their warranty.
A Regional Customer Service Representative was supposed to contact me by 5PM today, but this did not happen. This was Strike 3 folks... Ford Service Center had my car until today, but the parts they require to fix an oil leak, which is just one of the problems with my car, is back ordered until August. I was told that they may have to replace my clutch for a second time because of a oil leak that's been causing it to slip, but they won't know the full story until they "get in there" and see what's going on with the transmission... So, Including a recall, and the first clutch replacement during the last two years, this would be the third transmission related "fix" performed on this 2-year-old vehicle that only has about 26,000 miles on it. Sounds pretty lame and lemony to me!
I've lost my faith in Ford... I lived in NYC for 10 years without a vehicle, and when I was thinking of leaving NYC, I decided to give Ford a chance because their new cars looked so impressive and I wanted to buy American! What a major disappointment! I was the first person in my family to stray from Chrysler since the 60's... I saved up money for a year, and paid almost $26,000 cash for my new car and drove it out West a few months later... Since the beginning, the transmission has been wonky. It's definitely a design flaw. They know, I know it, and the thousands of people that have filed Lemon-law cases against Ford, for the same reasons know it.
It's like it doesn't want to shift and then you feel a big hesitation, and then it will kick in, or just bogs down altogether. Sometimes these transmission misfires happen on the highway at very high speeds and it's SUPER DANGEROUS because you can't count on the car to react properly during quick maneuvers. The car still rolls backwards on hills at times, even after a recall fix. The shifting is just not right, beyond whatever standardized response FORD tells us about a hybrid/dual-clutch transmission, that sometimes lets you feel those shifts. FORD says that the driver does feel a little bit of roughness and maybe jerkiness because you're just going directly from one gear to another... Regardless of their reasoning, it's complete nonsense, because it's worse now than ever. The transmission is lame and FORD needs to correct this situation before they have major problems like GM!
Reviewed July 15, 2014
I purchased a 2012 Ford Focus 18 months ago and have 22,000 miles on the car.. Recently I noticed a grinding and shuttering noise when the automatic transmission shifts from 1st to 2nd gear, and it's doing it more often. I filed a complaint with the Transportation Safe Board and haven't heard nothing back. With all the complaints which seem to be thousands you would think there would be a recall. The car goes to the dealer next week but I'm not counting on the problem being resolved. This on top of problems with the touch screen and the wheels discoloring.
Reviewed July 5, 2014
We HAD a 2012 Ford focus hatchback. When we first got the car there was chips in the paint and chips in the windshield, along with a scratch on the bumper. We were told that it would be taken care of. The chips in both the hood and windshield were not done, and just the bumper replaced. We mentioned this in a phone call and was told they would look into it. Nothing was done, nor did we ever hear back. Needless to say the windshield got a larger crack in it and paint was flaking like no tomorrow.
Next was our service appointments, we bought a bunch of warranties including one that gave us the choice of oil, of course my husband being a mechanic himself wanted the best, they refused and gave us the cheap brand. On another occasion our car was in the shop and we were given a rental car. Ford needed the rental back and offered to drive our car to our house to switch the vehicles since my husband worked during the hours of operation of the rental place. The Ford employee showed up at the house and we traded keys and he left, when my husband arrived he looked over the car and there was a huge gash in the tire that had bent part of the rim..... On another occasion my husband was getting our 2 year old daughter in her car seat getting ready to go out. The focus was a standard that did not have a self starter remote just basic key less entry. Also the car keys were in his pocket not the ignition. The car started on its own and began to roll forward toward our house almost crashing into the closed garage door. When we told ford of the incident they basically laughed at us and told us we made it up, great customer services skills guys.
A few months later we started having front end issues where the car just had little power, you could press the gas pedal to the floor and it wouldn’t go over 50km/h, when we brought it to ford they said they would look at it for us. They had our main vehicle for a few days, and refused us a rental. We returned our car, they said it was because of the floor mat and charged is $200 for a front end inspection. After this the car was parked all winter, we didn’t trust it enough to risk our lives driving it in the winter weather.
When summer finally came we took it for a drive again and the problem seemed to go away on its own, after a few weeks of driving it started to happen again. So my husband took out the floor mat, the problem remained. My husband then pulled over to put the camera on his phone to show ford what was happening, their service guy immediately said "it’s cause your not in gear" without even watching the video. My husband explained it was because he wasn't gonna start up the camera while driving and was pulled over, and insisted that he watch it. He did. We sat at Ford for 4 1/2hrs with our two year old waiting. Before we gave the car to the service department my husband asked if he could take a look under it, he'd gladly sign a waiver if needed. 4 hours of waiting and we are told our car is ready to go and nothing was wrong with it, my husband replied "but i haven’t seen under it," the employee then walks away.
20 min later the service manager walks in, in a very rude and angry tone asks my husband if he’s the guy that wants to see his car, he replies "yes i am." Within 30 seconds of looking under the car my husband find the problem and asked why they said it was fine. I wasn’t present for this part but was told that they got into a slight argument over it. The service department had already printed up a bill for us for the front end inspection, we would’ve been wrongfully charged a second time. After this we had enough of the rude service from ford, exhausted from not eating breakfast and waiting at ford for so long we found the energy to go to dodge and trade in our car for a dodge ram, ending the annoyance with this focus once and for all.
Oh I’d like to add that we originally went into ford to purchase an f-150. They printed up paper work for the total estimate and let us test drive it, we loved it. Then it was swept from under us, we were told we could only get a focus or fusion. Not happy at all with ford and will not be going back there ever again. My husband and i were die hard ford fans, and it didn’t take much after our experiences with ford to leave the company for their competitors.
Reviewed July 3, 2014
Transmission does not work correctly, lags, and rattles. Brought the car in for rattling and the dealer (all-American ford) said it's normal???? What the f???
Reviewed July 2, 2014
Bought a rebuild 2013 ford focus with only 2 thousand miles and already having transmission problems. Talk to 2 dealers in Indianapolis said they could not help me. Not sure this problem is able to be fix. I have grand kids I drive around. This car is not safe. This car has almost stall for me three times and will not shift right. Someone had almost hit me because of ford focus transmission problems.
Reviewed July 2, 2014
I have a 2012 Ford Focus that has been in the shop because it keeps losing all power while driving down the road. The first time it happened was when I had 27,000 miles on the car. Was told there was nothing wrong with it. Next incident happened just a few weeks ago with 66,000 miles on the car. I was driving down the highway and car just quit going. RPMs went clear over like I was revving the engine. The clutch was rebuilt. One week later, I had my children in the car with me when I went to make a left-hand turn into oncoming traffic on a highway. The car violently lurched forward into the street and lost all power, same as before. Only by the grace of GOD were we not killed in this incident. It is now back in the shop awaiting a TCM. From what I have read online it's still not going to make this car safe to drive. I HATE this car. There are NUMEROUS complaints about this very thing yet nothing is being done. RIDICULOUS! People should not have to die first. This car is junk.
Reviewed July 1, 2014
2014 Ford Focus SE - We bought this car at the end of July 2013 at Ridgehill Ford in Cambridge ON. When we were looking at the Fiesta originally (same tranny as focus) we told the salesman that we wanted an automatic. We stated that the car will "mainly" be for myself and my daughter who is learning to drive. My husband does drive it on the weekends to let his gas pig rest. We purchased the Focus over the Fiesta as it is a bit roomier. At NO TIME did the salesman EVER explain the transmission and how it works. If he had we would have upgraded to a Fusion with a "normal" tranny. If I wanted a car that drove like a standard we would have purchased a standard. We have had it in the shop probably every five or six weeks for one issue or another. The car drives horribly. It lurches and jerks and misses gears and feels like it is going to stall all the time. Yesterday it felt like it missed two gears and went into overdrive. I thought I was going to go through the window. It has been in the shop 6 or 7 times for transmission and computer reset which never helps.
About a month after we purchased the car we had to have a new AC system installed. We had to have a new clutch pack installed. At the end of the winter (where I froze half the time cuz the heat wasn't "hot") we took it in and was told the heat works fine but I think the car should warm up in a relatively shorter time than an hour. Last week while on vacation in another province after using the AC for the drive, my husband was offloading the car and picked a bag up off the floor on the passenger side rear and the bag was dripping. It was sitting about 3 inches of water. We have gone to the dealership countless times to see if we can get out of this car and they have NO desire to help us at all. They got what they wanted, our money. The lady in the service department is nice and I feel bad for her but this car is a P.O.S. and I'm sure she is tired of seeing us. We had to wait four days to get it in to be repaired as the serviceman on call that day said they have far too many cars in for repair. Shocker.
I honestly don't feel safe letting my daughter drive this car. Hell, I don't feel safe driving this car. This is my first Ford and it will be my last ford. Guaranteed. My husband who has had Fords (from that dealership) is fed up and at his wits end. I can't recommend Ridgehill Ford at all. Although the service department is attentive the sales area and management suck. Big time. Every time we go in they hum and haw and say what they feel they need to to pacify us. They even claimed that they called Ford and put in a complaint for us. We were told to expect a call from Ford Canada in the "next two weeks". Of course no call ever came.
Reviewed June 27, 2014
I have read many complaints about the 2012-2013 Ford Focus. Like many, I had problems with my car from the purchase date. I kept taking it back to dealership and other mechanics complaining about transmission being sluggish and not shifting properly. Also complained about the steering being tight and hard to maintain, I now have a shoulder problem from steering difficulties. Mechanics even told me the car adjusted to my driving (like I was driving it wrong). Then they said it was due for a transmission update.
The car drove fine for a couple of months, then I started having problems with the ignition. I would turn the key, there would be a delay before it would crank, that worsened to longer delay and a clicking noise. I took the car back to shop, they said everything checked out fine but I needed a new battery. I bought a new battery, went to crank my car to leave and still a delay. I went right back in to the shop and asked the mechanic to come outside, so I could show him what I was talking about. I was told the My-Key feature had to have time to initialize and confirm because the key is programmed to the car.
Three days later, the transmission control module went out while I was sitting at a red light, (luckily) I was not in moving traffic. This manufacturing defect could have resulted in a wreck, injuring myself and others. I contacted Ford Motor Company as there is a nationwide recall on this particular part. I was told my vin number was not attached to this recall and warranty has expired, they are not going to assist with repairs. Customer service SUPERVISOR also informed me because of nationwide recall, this part is on back order and could give an estimated date of availability for delivery. I run a route for my occupation and I am having to borrow a vehicle (which is a 4-wheel drive diesel truck).
Not only am I making payments on a car I cannot drive but tripling my cost in fuel. It is obvious Ford is not going to do the right thing without legal assistance. I bought this car in good faith, because it is vital that I have a dependable vehicle with the work I do. Even if and when this car is drivable again, I am scared of what else will happen while driving it. Ford needs to look at the broad spectrum of how the safety of many innocent people are at risk. I have contacted an attorney, but I would like to know what other avenues are available to resolve this matter. I am ready and willing to jump aboard any boat as long as is destination Lawsuit.

Reviewed June 27, 2014
I bought my focus st from Brant County Ford in Brantford Ontario. The first 3 months I had to have the clutch replaced. The wife bought a fiesta from the same place and has had the same issues, nothing but problems and absolutely the worst customer service I have ever experienced. So we followed the chain of command to complain and now Brant County refuses to service our cars. Stay away from Fords, they don't stand behind their products always passing the buck, never buying a ford ever again.
Reviewed June 24, 2014
I keep taking my Ford back to the dealership with a rattle in the transmission; three times they tell me this is normal. I've never bought a brand new car before with a rattley transmission. Every time I take it back under the warranty I'm sure they charge a hefty bill. Of course the dealership doesn't want to fix it. They are making a fortune off a Ford. Come on Ford, admit you made a mistake with this tranny.
The car, I love, I'd be happy if Ford would install a manual gearbox and throw the piece of crap they call dual clutch transmission away. I paid over $26000 for this car and having read other people's tales about this car, I know one day it's going to let me down. Ford, you have to solve this problem. Your reputation is seriously at stake. You have made good vehicles in the past. This one is going to bankrupt you if you don't do anything. If I could choose again I would have gone for my previous choice which was a Hyundai Elantra but I chose the Ford Focus because I liked the neat features. I should have done more research before I made the mistake in choosing Ford. I WANT MY MONEY BACK.
Reviewed June 23, 2014
Please help me. My 2011 ford focus is having transmission problems. Like tens of thousands of other owners. My local dealership won't help me. My warranty expired a month ago. If ford monitors this please contact me. I am disabled and need my car fixed. I love my focus and I understand this is a part issue with my model make and year. I just want my car to work again safely. I have 3 kids. It shakes so bad on the freeway I can't drive it unless it's emergency. I can't afford to pay for a factory issue. I'm a loyal ford customer. My daddy owned 3 fords. I trust you will make it right.
Reviewed June 21, 2014
I bought the 2013 focus and had problems where it feels like it hesitates when it shifts and feels like it has no power. I took it to the Manteca Ford a couple times. The guy there said my automatic car has a transmission like a stick so it's Going to jerk like that. So today I got a paper from a lawyer saying that there's a problem with these cars and they can help. I will be calling them.
Reviewed June 18, 2014
We bought a 2013 Ford Focus in last year 9,000 miles so far. Car has been the shop a couple of times. Clutch kit was replaced because car overheated at dodger stadium! Car makes noises accelerating and jerks forward. Galpin Ford says that's how that car is and transmission does that. So annoyed. Has anyone been successful proving it's a lemon car??? I hope that car gets recalled!!
Reviewed June 17, 2014
I bought the car with 16K miles on it. I got great mileage, it zipped around, the only thing that was wrong at the beginning was that sometimes it was difficult to get it into reverse. I worked around that by shifting into first, then into reverse, which seemed to work most times. Now I just back into my driveway so I don't have to deal with reverse in the mornings when it's cold. Then came the sticking gears, especially when it's cold. It sticks worst in first, so sometimes I just skip first at stops and stay in second. Pain in the butt. Now the accelerator sticks whenever it decides, but usually when I am going up a hill and I actually need gas to make it up the hill. Funny how that works. What happened to when they made cars that actually worked and you didn't have to be panicked whenever you had to drive somewhere?
Reviewed June 8, 2014
2013 Focus - Purchased last Aug. After 4500 miles acted like front tires were skipping around corners. Now at 8900 miles, it's really bad jerking on take off, picking the wrong gear, chattering jumping gears and surging on take off. The mechanic at Ford in e. Peoria IL said it's a new transmission and that's just the way it is. Sounds like optional lie #426. I hope they will fix it with more trouble. I'll try to get them to look at it again but from what I'm hearing from others it's a lost cause. Never again! I am afraid people are going to be injured or worse.
Reviewed June 6, 2014
Zetec engine 2.0 ltr - Does anyone know how to get rid of engine light on a 2003 ford focus. Cat was blocked so I knocked it all out. Now engine light won't stay off.
Reviewed June 2, 2014
I brought my Focus into Ford because it jerks like crazy. The first time they handed me a piece of paper stating that it's the type of transmission in the car. I complained again and received the same piece of paper. I brought it in again and they changed a seal on the trans. It was good for about a month. I brought it again because it jerks all the time after slowing down or coming to a stop; going up hill when you take your foot off the brake it rolls back. The dealer told me there was no leak and they claim they rode it around and there is nothing they can do, it's the trans and that how it works. Well, there is something I can do, never buy another Ford. My friends have Ford Focus and Fiesta, also will never buy from Ford again. Ford should have handed us this piece of paper before we bought the cars, then maybe we would have reconsidered spending $18,000 to $21,000 on that vehicle and upgraded to a Fusion for a few more $1,000.
Reviewed May 31, 2014
I have had problems with my 2013 ford focus ever since I purchased it last March. First I brought it in for the transmission making a lot of noise when it was shifting & I got told that it was just a new car and to drive it for a few thousand miles. After 3,000 miles I brought it back again because it starting jerking when the transmission would shift, that time I got told that was normal & that was the way it was made. A few months later I brought it back again cause it was shifting much harder than before, I then got told that nothing was wrong with it. It is now in the shop with transmission clutch problems & a radiator leak that seems to be a mystery to them. It has been in the shop going on 10 days now. : (
Reviewed May 29, 2014
My new Focus was a disaster from the start. By the time it hit 22,000 miles, it was on its second engine! I had spent 54 days without it as the so called Ford "mechanics" destroyed more of it! Fortunately, at the time, I lived in California. There are strict consumer protection laws there and after the car almost killed me, due to the mechanics trapping the ignition wire between the engine and transmission. The car locked up at 70 MPH and ruined the drive line and front wheel bearings. I called the Ford complaint line and they kept a record of my calls/complaint
. The dealer (Sunland Ford, Victorville, Ca) was as nasty and inept as they come, but when I put a tape recorder in the car and recorded the noises on what was by then a junk vehicle, the Consumer board in California awarded me a full refund! Revenge is sweet and my Toyota is even sweeter! No more nightmare.
Reviewed May 25, 2014
I purchased a 2014 Focus last month. It has been in the shop twice. It started out sounding like I ran over something metal. Then, it sounded like loose metal clanging together under the car. It was sluggish from the start and didn't shift smoothly. They told me it was normal and would pass with time. I did not experience most of this during the very short test drive as I was talking to the salesperson asking questions. I trusted Ford and was not aware of all these issues since 2012. I just came home with the car and it jerked really hard as I slowly left an intersection. I understand Ford is aware that I contacted BBB regarding Lemon Law. They called me and said they will not give me my money back!
After I took the vehicle in the first time, I told them I wanted a refund as I believe the car is not safe. I told them I have to pick up my grandchild everyday. The said I could upgrade to a Fusion?? Hello, I don't have the money to upgrade. It took me 14 years to save up for this car. This is sinful. Something has to be done. I've heard there have been accidents because of this faulty transmission. I would expect a class action lawsuit is around the corner. I want a refund!!!!
Reviewed May 25, 2014
2014 Ford Focus Titanium - We've had our focus only a year and a half and have had it in the shop 5 times, 3 for transmission issues. They replaced the transmission and now less than a year later it is starting to have the same transmission issues again. I drive 90 miles a day and thought I was buying something dependable. I'm so unhappy and disappointed. First and last Ford I will ever buy.
Reviewed May 19, 2014
Have a 2013 Focus SE Purchased in March 2013, now in May 2014 with 12K on it. It is now 4th time in shop since Thanksgiving. Transmission Leak seal replace. Clutch slave replace, more leaking seals replaced and new clutch. Car almost died on me on I-95 at 11 at night. Next day would not start. Told today needed a new Electronic Throttle. Was also told by the tow truck driver that Exhaust Manifold was very loose! Screws not tight. Brought to original dealer and they were rude, said couldn't take any responsibility for another dealer's work! I am frankly ready to lemon law this car! I am afraid to take it on the highway now, and where I live that's the main way of getting around.
Reviewed May 15, 2014
I bought a 2014 ford focus in Oct. 2. Week after I bought it the check engine light came on. It was the thermostat sensor and the door molding would not stay on so I took it back in because water was getting under the door then about 3 weeks later engine light come back on. Also at this time still have problems with water getting under doors. Well they put another thermostat in it. Kept it 3 weeks, said they could not find a leak. Got home with car, open door and water came out from inside door. I tried to get them to replace the car but was told it did not qualify for the lemon law but been in shop getting worked on numerous time. Am not happy with car at all. Don't feel it will last till I get it paid for after so many problems right from the start and the same problems over and over. They said the water under doors was normal.
Reviewed May 11, 2014
I have a 2012 Focus with 12,900 miles on it. I experienced a transmission issue and I am now awaiting parts so that the dealer can repair the seals. I asked the head of the service department if this was common to see a Focus with low miles on it with this problem and he said, "We do see it." I'm sure they will repair it but here is my concern. I bought a new car so I would have reliable transportation. It appears from others that this may not be a one-time problem. If I trade it in, I lose thousands. If I keep it, it may be in shop a lot. Seems unfair.
Reviewed May 6, 2014
We bought our 2013 Ford Focus SE last year and now have 18000 miles on the odometer. We had to take it for service because the car would shudder when you accelerated. We were told that it was in the clutch system and that there had been many others with the same problem. Ford replaced the clutch and told us it would take a while for the new clutch to shift smoothly. The shuddering never went away and we took it back for service about a month ago. The service department said that it need adjustment and that Ford had changed its acceptable shuddering limits. We are still having problems and will be taking it back again. We have been told that there is a class action lawsuit because many new Fords have this problem.
Reviewed May 5, 2014
I have a 2012 Ford Focus. It has 6K miles on it and has an acceleration problem. There is a scrubbing noise when I try to accelerate and it has problems shifting gears. This will be the second time back to the dealership where they don't seem to know what is wrong. This is a Company Vehicle and my peers are having the same issues.
Reviewed May 4, 2014
I bought my car Ford Focus 2012 1.6 auto TREND. My car rolling back while D gear, then software update and found vibration while 1st, 2nd gear. Traffic jam is make it more. Ford Thailand inform me my car vibration is below 250 RPM. Is it Ford standard? Is it right? Can you explain for me?
Reviewed May 3, 2014
Same as everyone else here with transmission problems, lack of care from dealership, and what's even worse no interest sadly probably from the Ford company. Bought my 2014 Focus SE 2 months ago, since then it drives sluggish like a manual, steering froze up on me,(had to replace the steering column) and gas mileage reader way off. And yes, making payments... For the first time in my life with my 4th Ford I am really unhappy!! Nothing worse than feeling unsafe in your vehicle, and paying for something you hate for the next few years!!
Reviewed April 28, 2014
I have a 2012 Ford Focus with 6700 miles on it. I have had problems with acceleration. When you come to a stop and try to start the car it either jerks or there is no acceleration at all. At about 2,000 miles I had to have my battery changed twice because when I set the car to have the headlights come on automatically and I lock the car the lights would come on even when the car was off. Latest problem which seemed the least important was that the Sync Screen went off only to come on the next day. I took the car to the dealer believing all he would have to do is update Sync.
I have found out that my car has a rare problem that this dealer has never seen before. They are very vague about what it could be and are going to give me a loaner tomorrow because they are not sure when this will be fixed. They say they are going to call a hotline to find out what other Service Depts have done with my particular problem. It appears I am having the same problems as so many others. What can I do if this is never fixed?
Reviewed April 28, 2014
Like many folks, we purchased a Ford Focus 8 months ago. A 2013 model which the sales person said would provide us with a 'rough break-in period.' No details, just a clear statement of fact. We encountered some of the problem during the test drive, but, again we were told it would go away. Well, 8 months and 16,000 miles later, the trouble transmission that hundreds of Focus drivers experience everyday continues. Big Ford reps keep the service department staff from completing a complete diagnostic test, told them stop. The staff drove our car and confirmed the shaking, surging, noise, a lack of control during acceleration, turning corners, etc. Poor performance and unsafe car because of these known issues (since 2012). Will pursue a settlement via BBB. If that does not work, the Lemon Law. We spent too much money to be lied to about a known defect and then Big Ford makes it difficult to find a solution. DO NOT BUY A FOCUS OR ANY OTHER FORD VEHICLE WITH THE DUAL TRANSMISSION!
Reviewed April 19, 2014
I bought a new Focus approximately 6 months ago and it has never run right. It has only 4,000 miles on it. The transmission grinds and sounds terrible, and the car lurches whenever stopped at a light or stop sign. I have had it in Ford's repair shop more than once and, even though the mechanics know that this is a problem with these cars, (they might get it to run for a couple of weeks or so without issue and then the problem comes back) and the dealership will not make good on the fact that this car hasn't been right since the day I bought it, the only thing the dealership/Ford will do "for me" is buy it back at the depreciated value, which leaves me upside down on the loan by several thousand dollars.
Apparently, the Ford Focus (auto transmission model) is mechanically-faulty and has had major issues with the transmission system for a long time. Looking this up on the internet, I found that this mechanical problem has been happening to many many people who own one, but obviously, Ford doesn't care. People have been told that they are "driving it wrong (!)" or "yes, we know about this but all we can do for you is to buy it back." And let's face it, why should the Ford Company admit their wrong doing or recall these cars? They get the original purchase price and are getting the car back for several thousands of dollars less (whereupon they will probably sell it again to some poor unsuspecting consumer who will no doubt experience the same issues with it, creating a vicious circle). Buying the car back and then adding the amount depreciated to another loan ("we'll do you a huge favor by buying this car back and you can roll the upside-down amount onto another loan if you buy this different Ford car from us"), means that they are making tons of money off of these cars in a manner that I feel is dishonest.
While checking into this mechanical problem, I found that it looks like a class-action suit may be in the works in Pennsylvania. However, this does nothing to help me or the other unsuspecting consumers who get taken by this obvious scam. I was led to believe that Ford was really trying to become one of the forerunners in auto sales and valued customer satisfaction. Apparently, all they care about is getting the most money out of their customers while taking them for "a ride" (pun intended).
The Lemon Law would most probably go into effect eventually with this car, but besides the fact that pursuing this avenue would take a great deal of time and effort, it would also mean that I would be stuck with another Focus with possibly the same problem in the end as well as have to put up with a undependable car in the meantime that keeps costing me time and money.
Reviewed April 14, 2014
With only 15,000 miles, my car started to falter when switching between 2rd and 3rd gears while accelerating. The sensation was similar to the gear switching that happens when (while driving with a manual transmission) switching between gears and not giving the car quite enough gas. Halting. When this happens, acceleration seems to be tempered too, so I can't quickly accelerate to ensure I'm not hovering in the speed range where the switching of gears happens.
I took the car to the local Ford dealership where they replaced parts on the transmission control box (I'm not sure what the correct name is) and the car has not been fixed. The same halting occurs. I emailed Ford and a customer service manager emailed me back saying that some of this is to be expected with the transmission type. I will be taking the car back to the dealership this week to presumably replace the transmission parts again. For reference, here is the email I received from the CSM at Ford:
"The computer was reset and it will need to relearn which may take up to several months before it adjusts to your driving. There are known concerns with this vehicle because of the unique transmission. The transmission is an automatic transmission but acts like a manual transmission. When the vehicle shifts, you will feel the shift. If this is a new concern with the vehicle your next step is to take the vehicle back to the dealer to have the issue addressed. The current technical service bulletin has been completed on your vehicle which should have resolved your past concern. Please let me know if you plan to take it back to the dealer and if so I will be happy to schedule the appointment for you."
Reviewed April 10, 2014
I can be driving and all of a sudden (2007 Focus) will feel like it's dragging and losing power. I will put the clutch in to shift down and will do a nose dive like I applied the brakes. Sometimes the power will come back if I keep driving for several miles. I have been trying to be more patient when starting the car; I let all the dinging stop to allow the computer to do its thinking and setting. This has helped some but the car still loses power and feels like its dragging (happens so intermittently). The cruise also doesn't work unless you hold the clutch pedal up. Mechanic is waiting for me and will replace clutch sensor switches. BUT like everyone else, it only does it to me, not the mechanic. I was also told not to use the emergency brake because it probably was sticking or freezing.
Reviewed March 31, 2014
I initially took my unit for service in July 2013, just 11 months after I purchased it. It had a really bad noise in the front which I would hear every time I would take speed reducer bumps. It was also stalling if I would stop and then start driving again. They checked the unit at Caguas Expressway Motors and found nothing supposedly. Mind you this was after 2 weeks of having my car in their hands. So they gave me my car back. Still had the same problems. Kept driving it and just thought it was me being too picky. Drove it like this until February of this year and took it for check-up to a different service center, reported the same problems and they found the problems I was complaining about. They had to change the clutch in the transmission and the front axles.
Well guess what, I've had my car back for a little over a month and the front axles are again messed up so I have to take my car back for service next week and be without a car for another week, hopefully not longer than that. I haven't had any problems with the transmission after they changed the clutch though and hopefully I won't have them for a while. The reason why I bought a new car was because I was tired of having to take my cars to the mechanic and not having a reliable means of transportation. I really loved my new car at first, it's pretty comfortable considering the size of if but these mechanical problems don't make it any more reliable than a used car.
Reviewed March 27, 2014
In response to the many complaints and reviews I have seen on the internet I am so upset that my 2013 Ford Focus fits right in with your complaints. To date my Focus has been in the care of several local Ford Dealerships with these issues (3) times. First trip to the dealership began after having it for about 2 months. I begin to hear this horrible sound when my car shifted from one gear to another along with not wanting to accelerate at stop signs, red lights, etc, came close to having a serious rear end collision due to the fact that I could not even move and everyone behind me had, so the first trip I was told "Oh, that's the characteristics to that transmission, and you will have to get used to it."
Following day, I decided to contact another local dealership who informed me to bring in it to be checked out. It spent the next week in the garage with a total replacement of clutches, seals, etc. Drove good for 2 weeks after, then the noise returned along with not wanting to move on takeoff. Returned it again this week to be told again, "This is the characteristics of this car and get used to it." Technician stated "Ford knows these issues but has not to this date decided what they want us to do to correct it". Picked up car yesterday, instructed to drive for rest of week after they so called "burned the green off the clutches"????? So needless to say, I am now back driving it and so far so good. The test will be when I get into traffic and have to stop and go. I am beyond upset at this, not sure what to do? What is everyone else doing?
Reviewed March 26, 2014
I drive 30k miles per year. This car is solid, fun to drive, and with the rear seats down it has good room for moving larger items. I average 28 to 31 MPG. Highly recommended.
Reviewed March 14, 2014
2014 FORD FOCUS - We bought this car brand new and as soon as we drove it a couple days, we noticed that you constantly have to correct the steering at higher speeds, it's way too sensitive and tight. Ford says there's no adjustment for this and I've seen a lot of complaints. Also the transmission doesn't seem to always know what gear it wants to be in, very clunky and jerky at times. So to summarize I would not recommend this car at all and can't wait to trade it in!!!!!
Reviewed March 11, 2014
In 2012 we purchased a Ford Focus, by August of the following year the clutch and transmission went out, it ended up at Wildcat Ford for 3-4 weeks. The car has never ran right since, this car is a death trap, I have had it in the shop in Lexington Kentucky, Gary Smith Ford, Tom Wood Ford, Ford in Atlanta, Don Hines Ford for the same issues. The comments you get from employees: it's got inherent problems, and this is from Management. I have met several employees who are apologetic for this car, Ford Focus sales are down for a reason. I went all the way to the CEO and he gives it to a secretary to deal with, though she was the only one who tried to fix this issue, in the end she did nothing. I was even told that the consumer was to be told about the operating system in this car, but was never told anything. It's all about units not loyal customers. My goal is to be heard, and to help all the other Ford owners who are being deceived and lied to about the Ford Focus! I would like to start a class action lawsuit . And feel that if everyone gets on board, Ford will pay attention.
Reviewed March 10, 2014
My mom purchased a used Ford Focus in November of 2013. We are experiencing the same problems of like the transmission slipping… power, then no power, engine light on and the worst of all the CAR ROLLS BACK IF ON A SMALL INCLINE. SOMEBODY IS GOING TO GET KILLED. Pulling out onto a highway to merge and all of a sudden you are going NOWHERE.
Reviewed March 8, 2014
I have had an issue with this vehicle since the first month at 300 miles. It had a lot of hesitation and just not very consistent. When I took the vehicle to get the car checked out, they responded with...It's a new car and that it would be self-adjusting according to my driving for the first month or two. I disregarded the issues reluctantly and continued to drive the vehicle. That was my first mistake. From there, the hesitation became stalling and gear problems. Stalling at least once a month.
The gears were not properly linked. When I had my car in park, it would move forward. Then, when I had my car in reverse, then put into drive, my car would still be operating as if it was in reverse. I thought while backing out of parking lot one day, that I was going to hit the car behind me. At a moment later, the vehicle stalled. That was at 48,000 miles.
I called a tow truck and insisted that Ford take a close examination of this vehicle. So, the Ford Dealership has had my vehicle for 4 days. They don't know what is wrong with the vehicle. Advise my brother (mechanic) told me was to get a print-out showing all Transmission and Engine information. Those reports are called the ECU and TCM and ask for the hits. The dealership will see when the car had not performed. If they cannot fix any problem that appears on that report, talk to the manufacturer.
I'll go for a second attempt at another Ford Dealer before addressing with manufacturer. The issues for stalling may have something to do with: Speed Sensor, Fuel Rails, Timing, Throddel Response or Throddel Position Sensor (TPS). For the Gears: Gear Linkage, Transmission, Harness. I'm hoping to get somewhere with this tomorrow....fingers crossed! Oh, and the 40 MPG is a joke. I'm running an average of 22 MPH. That is mostly highway. I am an older driver and consider myself to be conservative in speed with zero tickets in over 10 years.
Reviewed Feb. 12, 2014
Around the door of my 2013 Ford Focus (less than 5,000 miles) there is a rubber seal. This rubber has become torn. The problem as I was told by the Williamsburg Ford Dealership is when I get in and out my wallet tears this rubber. Because this is caused by me getting in and out of the car, the dealership will not honor my warranty. I have also surfaced this issue with Ford Motor Company and they decided it was from "outside interference" (normal use by getting in and out of the car) and would not stand by their warranty. I contend this is a design flaw. It was caused by my wallet while I was entering and exiting the vehicle. It was not from intentional or willful damage. It was not from "outside interference" which would mean someone or something was rubbed against it intentionally.
Reviewed Feb. 4, 2014
I bought a 2007 ford focus brand new and have had no real problems until it reach 59,600 or so miles. In May 2013 I was driving and my car started lurching at the speed between 20 and forty (somewhere in first gear), the overdrive light came on. It never did it again until a month later--it was so bad and racing that I had it towed. Once the dealer tested it, it failed to act up so they guessed after 3 weeks and put in a solenoid for first gear in transmission. Car was fine but I would still notice a weird hesitation sometimes at take off up until 40 miles an hour. I also had to repace a few other things so that repair was a $500 bill.
No problems really until November 2013, this time check engine light came on and was really lurching etc. The dealer was able to diagnose it and it was first gear AGAIN but under warranty and they put in another solenoid for second gear. Cost $40 and got car back...................well day after I was going up steep hill lost power......towed back to dealer. It was now third gear and clutch (really!) Automatic car.....After 2 months I have my car back and well it runs better but I have notice that sitting in cold and I start driving, it does that loss of power thing when I put my foot on the accelerator but then it is fine after it warms up BUT THE CAR is shifting ok and no lights coming on. I plan on getting a new car very soon but I need this at least till the fall but we will see. I have no real faith in the car and don't trust it anymore for long trips. They are great cars but once they hit 60,000, beware.
Reviewed Jan. 23, 2014
In February 2013, my husband and I purchased a 2013 Ford Focus from Brewster Ford in NY. Unfortunately, our car has never worked correctly. It randomly loses power. It feels like the gas pedal doesn't respond sometimes when we try to accelerate. Our car is currently in their service center for the 4th attempt to repair the problem without any intervention. Three of the master mechanics say they have driven the car multiple times without repairing anything because they claim that they cannot recreate the problem.
May 28, 2013 the hesitation and non-responsive acceleration increased and we brought our car to the service center and paid for an oil change. We were given the car back and told there was no problem found. June 14, 2013 we brought the car back to the dealer for the same problem. There was an update for the computer and we thought it might be fixed. December 9, 2013 we came back to the service center for the same problem, but this time the car shut off while my husband was driving on the NYS Thruway and this time the check engine light was on when I dropped it off. Again the car was given back and we were told no problem found. They said that the check engine light was not on. It had been on for two days prior.
December 18, 2013 we brought our car back to the service center. After we called Ford Corporate for help, the service manager got involved. The gas mileage dropped at this time from 32-27 miles/gallon combined. Our car was at Brewster Ford's service center for over 30 days without being contacted once. When my husband called to check on the status, he was told they were waiting on a service engineer to come out. After speaking to the regional manager from Ford, we were told that the service center is unable to recreate the problem and we should again take our unsafe car.
We have been dealing with the regional service manager from Ford and today she told me that they will approve our car to get a second opinion from another Ford service center. The problem is that they can't fix our car without check engine codes but the check engine light doesn't come on.
Reviewed Jan. 1, 2014
I have 2013 Ford Focus SE. I don't have a bit of problems with my transmission, yea it was a little funky at first to get used to driving it. But you know what, these transmissions have a learning curve, just as we do!! I think it's a fun car to drive. Seeing as how I can put it in "S" and get the manual shift. Now mind you, my driving style does vary. There are days that I, take it easy so to speak, and most days I drive it pretty hard. The car is sluggish at low rpms and speed, ( it's a 4 cylinder)!! You're getting most of your power from around 3500 rpms on u!
With that being said, that's when I put the car in "Manual Shift" mode! That way I can shift it, when I want to, in order to get up to a good speed at lower rpms and slow speeds. Then when I get to where I need to be, in terms of speed, I move the gear selector back into "D", then go on about my day!! Why not utilize all of your power, you're still getting good fuel economy, at least I am. The way I see it, the car has a warranty! Now I don't purposely abuse my car, but if something goes wrong, it goes to the dealership for warranty work!! "In order to tame the machine, you first must become the machine."
Reviewed Dec. 30, 2013
I purchased a brand new 2013 model Ford Focus in January 2013. The car has exhibited various mechanical characteristics that I believe are unsafe including:
SAFETY CONCERNS: 1. I understand that the steering on this car is electronic, but it is dangerous! In the year that I have owned the car, I have had numerous close calls because the steering is affected by wind, road tilt, road surface and most importantly hand pressure. This car can not be steered properly with one's hand at the bottom or top of the steering wheel - you must keep both hands on the wheel in the 10 o'clock and 2 o'clock positions at all times in order to smooth out the sensitivity of the steering program. Additionally, the steering interprets minor inputs as large inputs at higher speeds. Be careful when you change lanes on the interstate. I was actually given a ticket for "whipping over" into another lane.
2. Deceleration - If you are used to taking your foot off the accelerator while you check your blind spot before changing lanes, BE CAREFUL - the car will not decelerate like other cars and when you return from checking your blind spot you will find yourself MUCH closer to the vehicle you are intending to pass, so close that I felt as though I had narrowly escaped an accident on at least two occasions.
MECHANICAL CONCERNS: 1. Unpredictable take off - sometimes it accelerates smoothly with power appropriate to pedal pressure and sometimes it lurches with such force that I think it will stall. In such cases, the loss of power is significant enough to allow approaching traffic to gain enough distance that I am no longer comfortable pulling out, but do so anyway because I am already in the street.
2. Rolling start lurching - the car seems to be much happier making a complete stop rather than a slow rolling stop as the latter almost always produce the powerful jerking motions; even my daughter and her friends have been moved to say "WHAT WAS THAT?!" thinking that I hit something. 3. Rattling/Buzzing - the car produces numerous annoying sounds, some of which sound internally mechanical while others sound like poor spacial tolerance between items. 4. Brake rust - even when brand new, the brake rotors would be covered with completely opaque bright red-orange rust the day after a good rain. The grinding sound of the first few uses as the rust is ground off is quite shocking (until I got used to it).
GENERAL QUALITY CONCERNS: 1. The light mesh fabric used in the back deck is one of the most fragile materials I have ever seen in a car - it was torn and sucked up by a small powered shop vac as I tried to get some insects out of the poorly designed steep incline where the window meets the deck. 2. The carpet is the worst carpet I have ever seen in an automobile, it is more like velcro (actually, it might be velcro) - small pieces of grass and the like are pulled down into the carpet where they become hooked by the fibers; vacuuming this car is a nightmare - it takes forever as the particles seems to work their way further into the fibers with each pass... I think the carpet is actually like that used on some boats.
I have numerous other complaints about the car, but this is beginning to not be worth my time. I just hope it saves someone else the experience of having financed a car that will never, ever be worth your payoff. This is the kind of vehicle that spawned the phrase "upside down".
Reviewed Dec. 18, 2013
I have 2013 Focus hatchback with the 6-speed auto. Quite simply the transmission is awful! I'm an engineer by education (Bachelors & Masters) and by trade and there is not another car that I'm aware of that has ever operated by design to shudder, lurch, hesitate and clank like this transmission does. Its on its 3rd trip to the dealer service to see what they'll do, but I'm skeptical they are wiling or able to fix it. When the regional CSM tells me that shuddering after gear shifts, the occasional clanking metal sound and the hesitation are normal, uh.. Houston we have a problem.. a big, big, big problem!
I've been driving for 36 years and this is the worst car to drive I have ever had. I test drove it... and it seemed fine. It actually drove okay for the first 5,000 miles... but ever since the shudders, hesitation are much worse and the clanking has started. The TSB application did nothing on trip 1... Trip 2 they drove it exactly 1 mile and pronounced it fine... and now trip 3 is with another service center. We'll see... but its just unfathomable that FORD, where Quality is supposed job #1, would keep putting these transmissions in these cars. The frequent hesitation during acceleration is unsafe, the shuddering after gear shifts is painfully discomforting, and the frequent metal clanking sound is just disquieting.
Reviewed Nov. 25, 2013
So...in January 2013 I acquired a Focus - Named Foxy by my gf. I opted for the Titanium model, all the bells and whistles on it. By week 2 I discovered that many Ford Sync features are not available in Canada, yet this was a selling point for the sales person...? Did you think I wouldn't find out? My dealership visits since then:
1. Dealership was unable to fix and waiting for a Ford update
2. Weather stripping on inside door popping and bubbling
3. Crunching noise in front left suspension reported - tech could not identify
April1. Chrome moulding rear passenger door falling of.
2. Transmission Shutter - reprogrammed system?
3. Reported from crunching noise - replaced Left Front Strut Mount Bearing
May1. Crunching left front returned - replaced stabilizer links
2. Transmission shutter - no resolution
June1. GPS issues - Ford dealer can't do anything - wait for Ford motor company to update
2. Front crunching returns - replaced strut
July1. Front crunch returned - greased strut assembly ... Really? Greased?!
2. GPS issue - Update on Sync system required car to run for 1hr. At the dealer.
August1. Knocking sound from passenger rear wheel. Unidentified nor confirmed by dealer
2. Transmission shutter returns.
Sept - quiet month...
October1. Replaced Transmission seals and clutch to fix shutter. So far so good.
2. Side mirror not adjusting properly to not be able to make use of the blind spot.
November1. Reported fumes in vehicle - turns out the valve cover gasket leaking - New gasket
2. Mirror replaced
3. Trunk latch not unlatching properly when attempting to open the trunk. Takes 2 -3 pulls
4. Backup camera support - options of lines moving and blocks with colours. Whenever I set it what I want, every time I go to back up I have different settings.
In short, don't buy this car! I regret every second I drive it. Ford Canada - Basically gave me a FOAD letter, well...had they actually taken the time to send me a letter I would be impressed. Simply on the phone. If you don't know what FOAD means, ask a lawyer. Next battle, fight the dealership to return my car, or trade...
Reviewed Nov. 10, 2013
I bought a Ford Focus Titanium in 2012 and after 6 months encountered the shuddering problems, jerky motion on acceleration and rough idling. I took it back and had some adjustments done. Even after that the car was terrible and not smooth. All the Ford adviser says the same thing - it's a dual dry clutch and it's the way it drives! They must be reading the same manual. Early this year I took it back and they replaced the transmission. Now it's been 6 10 months and the problem still exist.
My daughter who started driving this year even notice the problem when the cars shuddered making a left turn and almost stalled. It's more noticeable during the summer when it's warm or when the car has been running for some time. I have made another appointment and they have a new updated clutch that will be replace in January 2014. If this does not work then it will be my lawyer calling them next. Everyone should report their car directly to Ford, not the dealer. And perhaps there is a class action that should be organized or they should recall the cars.
Reviewed Nov. 7, 2013
I just got my Focus back on November 5th, after a month. I was told that there was a faulty part in the clutch that was causing most of the problems. I have to say that I can now barely feel my car shift as I slow down, pick up speed, etc. I am still paranoid, as I keep thinking it is going to start jerking, and shuddering, and just being downright scary; but it seems to be driving and shifting just fine. I am hoping that this takes care of any problems. I wanted to update the status of my Focus, as I felt that was the fair and right thing to do.
I give the dealership credit for getting this right. I am hoping any other problems others are having get the same fair treatment that I received from the Ford dealer in Storm Lake, IA. Maybe the other dealers might want to check out the clutch, and not just the tranny. Hope you all get your cars fixed, and I hope my Snowflake lasts for a long time...... or until I win the lottery so I can trade her off for a C-Max.
Reviewed Nov. 5, 2013
I also has a Ford Focus (2012) (Cupcake~named by my 8-yr-old). And bought it on Oct-15-2012. Ran great til Sept-2013 - it started jerking, felt like it was shifting. I noticed it when I reversed it, to park and in heavy traffic. Felt as if I was driving a stick shift (I don't know how to drive stick). Took it in to a dealer (not where I bought it) closer to work and said it was the "oil" needed to be change. So it was - under warranty. Felt okay for a while. In Oct. first week, it started up again. I took it to where I bought the car. It needed a "part" so I used a rental for 3 weeks - it drove nice.
However when I got my car back - I was told - I now have a "smart motor", it will get used to the way I drive?? I am sure all cars get used to their driver or driver to their cars. My warranty was to cover because it happened within the year I bought the car - but they want me to pay $180.00 for filter & labor. Why do I have to pay for something that should of been taken care of ~ "again new" -- Do I really have to pay for a car part they "okay" and should be under warranty from when I bought the car????
(Today, Nov-4th) it drives good again. After reading experience & reviews of the Focus "new" Focus I wonder if my car is really responsible? After all my family and my life are in this car. Totally unsure.
Reviewed Nov. 4, 2013
I bought my 2013 Ford Focus in Nov. 2012. Early in 2013 I noticed uneven shifting, and jerking. I finally took it to the dealer, and it was mentioned that there was a problem. I asked if there was a recall, and I was told, "No". They did some adjusting but the problem returned shortly after I got the car back. This has been on-going for months now. As of Oct. 2, 2013, my pretty little Ford Focus (nicknamed Snowflake) has been sitting at the dealer in the shop. Then it sits outside, then it is back inside, then it is outside....again. Now it is 'gone', I assume back in the shop. It is now Nov. 3, 2013. I have had a loaner car, (C-Max) which drives like a dream, shifts so quietly you can hardly feel it.
I have talked to several other Ford dealers, and they said they have had no problems with any transmission/shifting problems. I told the service tech that if that car has one jolt, jerk, or uneven shifting problems when I get it back, it is coming right back to the dealer and they had better get Ford motor company to take that car back and make it right with me. I have to commend the guys at the dealer, as they have been very considerate with the problem. Gotta give 'em credit.
I don't even feel like I have a Focus anymore, The C-Max (which I named simply "Max") feels more like my car than the Focus. I honestly don't feel like my Focus is a repairable car. I was told when I called a few weeks ago after I took it in again, that the vibration had gotten worse. I am trying to be patient, but when I write my next car payment, I feel like I'm paying for a dead horse. I am very discouraged, and I get down because of this. I miss my Sirius radio and my hands-free sync.
Reviewed Oct. 22, 2013
I have similar issues to everyone else. Most recently, I was pulling up my driveway. Halfway up, the car fell out of gear, and the car began to roll backwards down the hill. I hadn't stopped. My foot was still pressed down on the gas pedal, but the car began to rev into very high RPM. I picked my foot up off the gas, and then placed it back down. Again, the car revved into high RPM but did not move. By this point, I was at the bottom of the driveway. On the third attempt, the car shot forward back into gear and up the hill. Lucky for me, there weren't any old ladies, or garage sides nearby. When I brought it in to be looked at, same story, propaganda printout about how it's normal, and the service tech proceeded to tell me that what I thought was dangerous, was actually just normal performance. Funny this is my fourth car, and the only automatic transmission that does this. I get that the shuddering is normal for a DCT, but falling out of gear? Give me a break. It's been in the shop twice now, and will continue to be until I can lemon law my car.
Reviewed Oct. 19, 2013
I purchased a 2013 Ford Focus. At first, there was some funny shifting (only happened a couple of times) with the auto transmission but I now have 7500 miles on the car and it drives great with no problems. I have read that the car has to learn how you drive. That must have happened as I have no complaints so far.
Reviewed Oct. 13, 2013
In addition to transmission-related grinding, shuddering and halting described by virtually every other reviewer, I have experienced the following problems: At 5,500 miles, the "body control module" failed, resulting in loss of instruments, headlamps, tail lights, turn signals, etc. The car was, of course, not road worthy, and required 3 days of repairs. At 9,000 miles, "audio control module" failed, requiring two days of repairs. The vehicle's electrical system is still not quite right; occasionally a "shorting" sound can be heard from the instrument cluster. This sound is very audible and, in light of past experience, unsettling. More recently, at 26,000 miles, a rear bearing required replacing. This repair took 2.5 days. Finally, a clutch requires replacing. The part is on back order, and the repair will ultimately take another 2.5 days. So, in summary, in 26,000 miles, my 2012 Ford Focus has required 4 major, unrelated repairs and a dozen trips to the dealership (for diagnosis as well as repair). The conclusion that this vehicle is substandard in many respects is unavoidable. Car buyers should unquestionably avoid this vehicle, and Ford should be compelled to make owners whole (i.e., sign me up for any class action).
Reviewed Sept. 25, 2013
I bought my 2012 Ford Focus a year ago. Around 8,000 miles, starting noticing major rolling issues on even a slight incline. Now I have to gun it just to get up a hill and it doesn't like going into gear. In July 2013, it started hesitating, vibrating and stuttering - just like everyone else on the website when going from a stop. Almost got into an accident a month ago trying to merge from on ramp into traffic on highway - it wouldn't shift into gear. It was terrifying - the car was hesitating while I had my foot on the gas. It started shaking so bad I was sure it was going to stall (it didn't). This is a daily occurrence, especially in the city.
It had the transmission recall visit in August and that made it worse. We took it to another dealership and they gave us a piece of paper saying this is normal - there was nothing they could do and pretty much get used to it. The Ford Customer Service people pretty much said the same thing. Of course, this is not normal. I hate driving this car - I'm afraid of driving this car.Not sure if everyone knows you can file a complaint with the National Highway Traffic Safety Administration (NHTSA). If they get enough complaints they will look into the matter - the phone is 1-888-327-4236 or you can fill a complaint out online. If everyone bands together maybe we can make a difference.
I will never buy a Ford again and I'm telling everyone I can about this. If this is the way the transmission is, why didn't it happen the first 8,000 miles? Something is major wrong with this transmission and someone is going to get really hurt from what's happening or worse. I filed a complaint yesterday - sounds like they are already aware of the problem but probably don't have enough consumers telling them about it to do anything. Hope this helps someone out there. I hate that I'm stuck with a new car I feel unsafe in and Ford is doing nothing about it. There must be 1,000s of us out there.
Reviewed Sept. 20, 2013
After purchasing my 2013 Ford Focus..... driving on the way home, the transmission was having trouble shifting. I brought it back there at 203 miles. They stated that jerking, sputtering, hesitating and surging would go away at 3000 miles. Here I am after going back to the dealer 5 times my car is worst than ever. I avoid driving it as much as possible. It is uncomfortable on my neck to drive this car it jerks so much. I am scared to drive on freeways due to hesitation. The transmissions are horrible. A Ford Service Manager told me that Ford outsourced the transmission parts and the company didn't do them to speck, and Ford put them in anyway. The Ford dealership said they get about 3-4 a week in with the same unfixable problem.
Reviewed Sept. 17, 2013
I bought a brand new Ford Focus 2013. I hate this car, does not get good gas mileage. No power at all, does not shift right. Will never buy another. It is crap...
Reviewed Sept. 17, 2013
The battery light on the dashboard remains on while driving. The car shut down and I changed the battery but the battery light is remaining on. I am afraid to drive the car because I fear it will shut down again.
Reviewed Sept. 8, 2013
I have always bought Fords... NOT anymore. I bought a Focus NEW of course. I wanted the High Gas Mileage. DID NOT GET IT!!!! The transmission auto does not shift right and has caused me some safety problems because some times it will not shift and others it downshifts when it should not. You can not rely on the power. It is just a matter of time before I am going to get hit. Hope I live through it! Took the car to Randy Reeds Planet Ford. They said that there was nothing they could do. And that they really did not care.
The car scares me. DO NOT BUY ONE OF THESE!!!! They are rolling death traps. And for God's sake DO NOT LET YOUR KIDS DRIVE THESE THINGS!!!!!! Avoid Randall Reeds dealerships in Texas... Once they sell it... they are done with you! MY LAST FORD. Not that Ford really cares.
Reviewed Aug. 26, 2013
Just posting on here to justify things people are complaining about (excluding the 2012 Focus, total trash) test drove one and my 2003 is more peppy. Anyhow a lot of the common issues is the ignition sticking and alternators go bad with these models. If you have AAA, just call them and they'll replace your ignition. Of course they will only replace it if the car doesn't start (replaced mine once). Just jiggle your steering wheel and turn your key, should get it out.
Also my back window switches don't work and passenger switch only goes up. Driver controls work fine though. Come on people this is common for cars to go out. No need to complain. Same goes for the car vibrating. If you only use your car for short trips, example 5-10 mins, obviously the car is going to ride rough. Doing this repeatedly over time will wear the motor mounts (excluding the 2012's). Advice for people buying a 2012 Focus, don't buy one. Buy a used 2003-2007 Focus. Best years, also if you can get them manual, fun cars to drive!
Another note stay away from the 2000-2002 some of those models had the Split port injection engines (SPI). Stay away from those, over time the cylinder heads will break. Overall this car has been a charm, only needed to replace alternator, ignition, driver window motor, and motor mounts. This car has 54k miles. I'm the original owner and this car only sees city driving 5-10 min trips, sometimes as little as 3 mins. Just make sure to do your maintenance, Fords need a lot of TLC, on the other hand my Toyota is a **.
Reviewed Aug. 24, 2013
We bought a 2012 Focus and have had trouble with which sounds like the transmission slipping, and when A/C is on we hear some grinding. We have brought it in to the dealer only to get the same answer every time - that the Ford company say it's normal. Well it’s NOT normal and I will not buy a Ford again if that's the way they deal with problems!!!! FORD, FIX IT!!!!!! IM SO FRUSTRATED!!!!!!!!!!!!!!!!!!!!!!!!!!!
Reviewed Aug. 20, 2013
Last Oct. 2012 I bought New 2012 Ford Focus, and I always had a Ford, this time very disappointed I finance $23,000 and it's not worth it. The 1st week the car vibrating while driving at stop sign and a/c and heater is on. The dealer stated that was problem with those car, that I wasn't the only customer complaints. Also when I took it to 1st time service they told me the same thing, and service person said but it's good car. I took it again. They reprogrammed the transmission. The car is worst; my gas mileage is less. The dealer don't care that business.
Reviewed Aug. 17, 2013
Just bought a beautiful ruby red 2013 SE 3 days ago. I drive from Killeen to Austin, 132 miles round trip. Car runs, handles, responds excellent! Will update in 30 days if any issues.
Reviewed Aug. 15, 2013
I am having issues with the vehicle vibrating while driving or at stop sign while A/C or heater is on. If I turn them off, it stops. Any ideas or did anyone else have this issue and know what they did to repair it? I took it to a shop and they just told me it was because vehicle is a 4 cylinder... I was like really I have owned other 4 cylinder vehicles and didn't see this issue. My mom's car doesn't do this either. Please help if you can. Thank you.
Reviewed Aug. 15, 2013
2013-08-14, Low Tire Pressure warning light came on for the first time. Got out and saw that the right pass. side was low. Inflated to proper psi. Drove under 3 m, warning light came on, pulled over and the right rear looked low. Pulled into a service station, inflated tire, drove home & called Dealer. Told to bring car in. Drove to dealer. Checked car, told me I had been driving on flat tires & to fix would cost $$$. Same dealer performed 10000 m check up < 2 mo. rate tires in "green" condition. NOT HAPPY!!!
Reviewed Aug. 14, 2013
I purchased a 2013 Ford Focus TDCI 2.0 on 20 July 2013. I noticed shortly after the purchase that the doors do NOT lock after driving. How can this be. We also own a Ford Figo 2012 and the doors lock automatically when you drive. I called Ford and they told me it cannot be added or programmed. This is a security issue as in South Africa hijackers are everywhere.
Reviewed Aug. 8, 2013
Well, I'm really depressed now. 2 weeks ago I went in to the dealer and loved the look of the Focus. I drove it and I really liked it and the gas mileage I was going to get. Little did I know that 24 hours later I had to take it back to the dealer because when I took off from a stop, the front end was shuddering and acted like it didn't want to take off. They wouldn't tell me anything but they had to order a part and it would be a couple of days. Well here it is two weeks later and I still don't have my car back and it's still sitting in the same spot on the lot. They keep telling me the parts truck hasn't come in.
I had my son call them and they told him that it was the transmission and it would have to be taken apart and a new part put in it. Today I was surfing the web about Focus and found this website of all these other people having the same problem with the transmission. Guess it's lawyer time, though not sure what he can do since all the paperwork has been signed and transferred. Any advice out there would be appreciated. This is a 2012 Focus and only had 26000 miles on it. I wished I would have seen this site before I bought a Ford.
Reviewed July 30, 2013
I bought a 2012 Focus. It slips backwards on hills, it shudders when accelerating out of a stop, and at speeds over 40 miles the transmission slips, causing a hazardous situation on the freeway and in traffic. I was told it was under warranty, but when I took it to the dealer, they said they could not get the car to duplicate the problem, so could not fix it.
Reviewed July 14, 2013
Bought a Focus in July of 2012. It has been to 2 different dealers 5 times for shudder, shake, stall, bucking, and bolting after not taking off when you mash gas pedal. All I'm told is that there is nothing wrong with car. After getting it back yesterday, Heather at Ford customer service complaint dept told my wife, "You're just going to have to live with the way it drives. It's just the trait of that transmission." We were not told the vehicle would drive like a twenty year old worn out vehicle before we bought it. I've been driving and buying Fords for 50 years, but there will not be another one bought. It's time for a lawyer to get involved since Ford thinks I'm stupid for thinking I don't know a good car from a bad one.
Reviewed July 7, 2013
My key ignition has always stuck or not turned over. The cylinder gets stuck and locked; you have to push and pull the key out. It does not always start after several attempts. Online forums show this is a common issue with Ford Focus 2000-2003, yet people have to pay and have even replaced more than once at $500.00 a pop in less than six years. These need a recall seriously fast. I can't afford something I am not responsible for.
Reviewed May 30, 2013
The dealer Arlington Hts. Ford insists it's a sync problem, but I'm thinking it's an electrical problem. Sometimes I can't get my lights on. I have to turn the car off and open the door and then restart the car so the lights will work again. Sometimes it's the radio or the the setting that I have in the back up camera, the rear parking aid will be visible when I'm driving at highway speeds. The gas mileage has dropped from 39 highway to 29.
I just never know what I'll find after I start my car. The transmission parts that were on back order are now in and the car is back in the shop. I would suggest that the transmission should be a recall item. Internally, there is an oil leak, and the oil gets on the clutch plate and causes it to slip and chatter in low gear. This may be why the gas mileage has shrunk by 10 MPG.
Reviewed March 29, 2013
I own a 2012 Ford Focus. I have a VIP service through Ford. Every time I take my car to have the oil changed and the tires rotated, they never put air in my tires and they leave the stems off of my tires. I took my car in for recalls. There was a recall for the wiper wires. My wipers worked before the recall and now they don't. I took the car back and they tell me they can't find anything wrong. The wipers only work on the intermittent cycle. No one return phone calls; not even the service manager.
I am at my wit's end. So now, I am going to have to take my car to another location just to see if I can get the wipers fixed. I put in a complaint to the Ford customer service dept. and am waiting for a response. I have been treated very shabbily by a major dealership. My car is brand new and now my wipers don't work correctly. This is a brief list of what has happened to me in the last 2 weeks dealing with Sheehy Ford. I can promise you that I will never buy another Ford product.
Reviewed March 16, 2013
I bought a 2012 Ford Focus in July 2011. At first, it seemed to be a good car then it started falling apart. They had a recall on the windshield wiper motor then one on the transmission, which really started messing up after the dealership did adjustments on it. The car rolls back on hills and makes flapping noises. Also, at times it starts and stops like it's not getting gas. I believe in NC, they have a class action suit against Ford for what they call "limp along home." This could result in a wreck and is also kind of frightening. But of course the dealership can find nothing wrong with the car. The list price on this car was $22,000 - definitely not worth it. I have had it at two dealerships for transmission. Three times, I also contacted Ford Customer Service. I was told that Ford realizes there is a problem with the transmission, which by the way is a six-speed manual that has been altered to be an automatic. How stupid is that? But they have no solution to the problem so I guess I'm stuck with a $22,000 piece of poor American craftsmanship.
No wonder Ford is a failing business after all when you sell junk, you become junk. Now, I understand the old saying found on Roadside Dead, fix or repair daily because it definitely describes my car. Never buy another Ford. No respect for their customers or they would not continue manufacturing such poor quality automobiles.
Reviewed March 14, 2013
I have a 2008 Ford Focus that I am still making payments on. It has less than 66,000 miles on it and the reverse has gone out in the car. Of course, I no longer have any type of warranty since I purchased the car used 2008. I still owe $6,000 on the car. My interest rate was ridiculous. I don't want to get deeper in debt by purchasing a newer car. I have been online and see lots of complains about the Ford Focus slipping out of gear or not going in reverse. There should be a recall. I will be getting this fixed but possibly could be reimbursed if recall takes place.
Reviewed Jan. 31, 2013
This car has been in the shop approximately 20 times beginning 3 months after purchase. Mathews Ford kept saying nothing was wrong with it. Transmission was acting up when there was 12,000 miles. Finally, I took to Dutro Ford and they had to replace gaskets and clutch in the transmission. I have tried to get this car replaced and am getting nowhere since I paid cash!
Reviewed Nov. 11, 2012
I bought this car, 2012 Ford Focus, brand new in July 2012. Immediately I noticed the transmission was awful - jumpy, grinding, sputtering, popping, bouncing, unresponsive at other times. Just as thought, I was driving a manual and didn't know how. Passengers in the car would bounce around and jerk forward in response. I also noticed this horrible grinding noise in the lower gears as though something was rattling and about to fall out from under the car in the lower gear (all the way to the 4th gear) - especially noticeable on hills and left-hand turns. I called the dealership. The salesman said I had to let the car smooth out and drive it a few 1,000 miles.
Months later, it smoothed out some, but the grinding was always there. It made me feel like I was driving a used and beat up old car. Also, my gas mileage never got above 30mpg on the highway. Never. I had the grinding and the poor pick-up performance left from taking the time to "smooth out" my transmission. Irritated, I decided to drive in the Select mode to improve performance. The grinding was still there even in Select. After a day, I returned to Auto and the jumping from the first few days returned. This was months later and several 1,000 miles later. This time, all the original problems were present but a new one surfaced - shuddering up hills and that incessant grinding. I took it to the dealer and they said they replaced a clutch and seal.
Now, the car shudders in all low gears and the grinding is still there. I took the car back and they told me I had to put another 2,000 miles on the new clutch. I'm waiting out one more 1,000 miles to take it back for the shuddering, but returning it for the grinding this week. Trying to get it documented properly for a lemon law claim. C'mon Ford, what are you doing? How many forums and complaints will it take to do the right thing?
Reviewed Oct. 6, 2012
Anyone looking to buy a 2012 or 2013 Focus, please beware! There is a no fix on the powershift transmission! Ford has a 2-page letter that states that common characteristics for the powershift are: Double clicking metal sounds, coast down whine-clicking sounds after the engine is turned off, low speed grinding, reverse gear whine, trailer hitching feel. This is totally unacceptable for a brand-new car. This is in no way common! I have driven Fords my whole life, and I am very disappointed.
Reviewed Oct. 2, 2012
I have a 2010 Ford Focus and the back doors do not shut when I open them. The latch inside the door is rusted beyond belief and once the back doors are open, the lock and latch won't let the door shut. I just can't believe that a 2010 car would even do such a thing. I spoke to a mechanic and he said it's due to water seeping in through the door frame. I believe Ford should pay for this problem!
Reviewed Sept. 30, 2012
My boyfriend and I bought a slightly used 2012 Ford Focus on 09-01-12. After driving the car for a couple of days, my boyfriend noticed that the transmission was not right but he thought this was just because the car was new to us. Then when driving to work, I noticed that when I stopped on any inclined street between taking the foot off the brake and placing it on the accelerator, the car rolled back quite quickly to the point that I almost hit the car behind me. Days later, I started to feel that the steering required both hands at all times. It was constantly wandering and shaky especially during turns. To top it off, on 09-27-12, something unexpected happened. I was in the driveway. I shifted from reverse to drive and the car took off at a lurch. The car accelerated so rapidly even with my foot on the brake pedal. I lost complete control of the vehicle. The car failed to slow down, hitting two vehicles and tearing down a fence.
I could finally stop the car when I quickly shifted to park. To my surprise, I have been researching and I have found hundreds of complaints from customers in many different sites regarding the same issues. I do not understand how Ford sells this car with all these problems risking people's lives. This is a serious issue. How many fatalities are they waiting for? Are they going to do something about these malfunctions? This is ridiculous. If I have known all these abnormalities with this car, I would have never ever bought it for sure.
Reviewed Sept. 24, 2012
My husband bought a 2012 Ford Focus for Christmas. It sputtered and vibrated like an old car from the beginning. It did not understand our directions to use the Sync feature. I took it to the dealership about two weeks in because of the transmission complaints. They said the car needed to learn my driving habits and once it did, it would provide a smooth ride.
Ford issued a recall on the transmission of the vehicle. We took it and it was swapped in less than two hours. The car has never stopped vibrating, and now it sputters even worse when backing up. I will never ever buy Ford again. I have been mistreated and blamed for the car's malfunction repeatedly, as if I were imagining the issues. This is the perfect illustration of how a struggling company commits suicide.
Reviewed July 18, 2012
My 2000 Ford Focus has just over 100,000mi. While driving on a highway, all of the coolant started shooting out from under the hood ruining the paint job. Then, the car shut down and left me stranded miles from home. I'm told that the engine is ruined so it's just been sitting in the driveway. I'm afraid if I spend the money to fix this, something else will break and I will never stop paying for repairs so I'm cutting my losses. Why was it so important to save Ford from going under? So they can keep making money and we can keep losing all of our money?
Reviewed July 15, 2012
My 2001 Ford Focus has manual transmission with 68,000 mile on it. I took it in for heater problems. The repairs were made. I drove out and came back to tell them there was a strange noise. They said it was just engine noise. I've been driving for a company for 50 years, so I knew it wasn't. Driving back on a freeway a couple of weeks later at about 60MPH, all the sensor lights came on, water, engine, etc. I lost power steering and brakes. I had to find an exit to get off. I did it without killing myself and anyone else. I got the car towed to the dealer 25 miles away who had done the repairs. I told them if the engine was blown, they owed me a new car. The result, the water pump was not seated and the assembly came loose, losing all coolant. Of course, they fixed it free of charge rather than face a lawsuit from me, a female senior citizen.
A few weeks later, the car would die while driving on the freeway, side streets, you name it. It's impossible to restart a manual transmission unless you have 3 legs. I'm cool under pressure, but this is too much. I took it in and they reprogrammed a computer at a cost of $135.00. Within a week, it was doing it again then stopped. Last week, it did it big time. I took it in. This time, they said it could be anything (bottom line, how much money do you have?). I sent a snail letter off to the president of Ford and to Auto Nations who owns the dealership to protect myself and family in case I'm killed or injured. I don't expect a response from either entity.
I learned years ago to document, document, document. I have a complete file from the day I bought the car and I mean everything, including the stickers that were on the car on the day of purchase. Right now, it's a wait and see before I proceed. If I don't get a response or an agreement to fix the problem free of charge, one of our local TV stations may like to help as part of their troubleshooter segment.
Reviewed July 7, 2012
Our Ford Focus 2001 has been in the shop several times in the 4 years I have owned it for struts(2), fuel pump (2), brakes and so on. The car has only 113,000 miles on it. My concern now is that when we use the air conditioner, it stalls or sputters the vehicle and no one can find a problem. I will be driving on the highway and it just stalls. Other vehicles are flying by me. In one incident, I almost was rear ended due to the stall.
Reviewed June 9, 2012
I bought my 2012 Ford Focus Titanium in July of 2011. It had 6 miles on it. Then days later, the engine blew up and was replaced. I have never gotten more than 205 miles to a tank of gas since. That is less than 17 mpg! I've had it serviced by Ford four times and they have concluded that this is due to my driving habits. Really? I drove a Honda Civic for 12 years and averaged 26 mpg driving the same way. If, in fact, this is the best mpg that I'm going to get. I never would have bought this car. False advertising!
Reviewed June 8, 2012
I normally don't get upset the first time I'm treated as if I'm an idiot; the last letter from FMC is the 3rd time. I've received my 3rd dismissive, unresponsive and remarkably ill-advised reply from FMC. Ford could not either be reached for comment or decided to provide no comments other than saying I have exceeded the limits of customer service and therefore, we are unable to be of further assistance in this matter.
Marsh ** advised on May 1st: "We commit very substantial resources and effort [sic] in a sincere attempt to resolve the concerns of our owners. However, limits must be placed on those efforts.Therefore, we are unable to be of further assistance in this matter." FMC affirms by saying, the information provided by our company representative was appropriate and as to poor mileage, MEA of FMC internet responder says "your Dealership has factory-trained technicians that serve as our product experts; as such, at this time, we concur with their assessment;" i.e. "assessment" is:
- that there is a 6,000 mile break-in period; it is the gas; it is the way I drive [the test case by me was 2,000 mile road trip on flat, level terrain which she ignored] ignoring, as well, how can someone adjust driving differently or better when on cruise control driving 68 mph?
- that FMC was warned about untrue, deceptive and misleading advertising by the State of Wisconsin, ATCP division, and administrative agency for Consumer Protection;
- that FMC website states unqualified that the FMC 2012 Focus I own gets 37 mpg not an EPA estimate or conditional statement, a black lettered declaration a unilateral promise in black and white;
- that Heiser Ford tested my car and affirmed it gets 37.5 mpg despite the fact the week earlier on an almost 2,000 mile road trip, I got 31-33 mpg driving on cruise control.
FMC refused to disclose or refer my questions to a supervisor even though the assertion of a 6,000 mile break-in period was and is patently absurd and unsupported by any literature anywhere by anyone. FMC customer service fails in its essential purpose to service the customer. FMC practices institutional indifference and neglect with a bit, a touch of arrogance, as if customers are cows to be milked
I will now become that dedicated dissatisfied customer addressed in the business literature and online blogs. I will outline the facts as affirmed by FMC, concurred or approved by FMC, their representatives, assigns and employees and allow other customers to inform themselves what they get when they spend $20,000 on an FMC product. I have substantial personal contacts in my contact list which only takes block, copy & paste + send to share my FMC experience; I'm on LinkedIn, for the same result and have thousands of client contacts who often look to me for advice and counsel. In addition, the same block, copy & paste can be used for sites.
Reviewed May 21, 2012
I was driving and my passenger, for whatever reason or why, was all of a sudden wrapped in the seat belt and the recoil lock or mechanism would not unlock and the more she tried to get loose, the tighter the strap would pull her up to the side of the car where the shoulder strap threads through. I had to pull over and try to assist to get the belt lock to release. The more I tried to slacken it to make it release, the tighter it would pull her up the shoulder strap hinge or whatever it is called. By this time, it was a very serious matter as it had her legs pulled up to the ceiling of the car and her legs were turning blue from the blood supply being cut off.
I then was looking frantically for something to cut the strap with but had nothing. As my passenger was screaming from the pain, I had to get back in the car and rush to the nearest place that I could get something to cut the strap. I pulled up to a residential house and was able to get them to assist me in cutting the strap. When I cut the strap to release her, it had such force that it made a loud snapping sound and recoiled so fast it sounded like an airplane. If, by any chance, this would have happened with a small child in the seat, I am sure that it could have resulted with the death of the child.
This is the final incident of this car that I will tolerate. I cannot count the times when the door locks won't unlock and the trunk won't open or sometimes latch. If all this were to happen at the same time, who knows what will happen? Please respond to this asap before it happens to somebody else and results in a death.
Reviewed May 21, 2012
Ford Focus ignition switch - I have the switch broken. I did it 2 years ago by a lock smith and no problems.
Reviewed May 17, 2012
My husband bought me a brand new 2010 Ford Focus with six miles on it. Four days after buying it, I went to a car wash and there is a huge wear spot on the carpet on the driver's side. I took it to the dealer and they said it was from me. Okay, four months after that, the back doors would not unlock. Back to the dealer we go. They say they fixed the problem. A few more months go by, the same problem happens again. Back to the dealer we go. Now let me explain, I am 40 and I raise my grandbaby and I'm handicapped. I am trying to put a toddler in and out of his car seat through crawling between the two front seats. So anyway, the dealer fixes it again. We fell on hard times like most other Americans, so our credit score will not let us trade out to a different car.
So today once again, the locks won't unlock. I called the dealer again. They will fix it on Monday. Well, Monday is not good enough! I'm tired of wasting my time at this dealership to no avail. I will get out of this crappy car one way or another. They can buy it back or they can repossess it, as this has been an ongoing problem since buying the car. I have never been late on one payment. I think it is absurd, after researching this problem, that many other customers are having the same problems with the door locks. It should be against the law to sell cars that are crap! Never, never buying another Ford.
Reviewed April 30, 2012
2003 Ford Focus Wagon; Issue: intermittent problem since May 2011 - Car stalls after start up and/or after taking foot off the gas while in "park." It usually happens in the afternoon while doing local, short distance errands (less than five miles between stops). It usually starts after waiting at 45 minutes or the time it takes AAA to arrive to tow to mechanic. I have had the fuel filter, fuel pump, oxygen sensors (twice), fuel pump driver replaced by independent mechanic. I brought it to Ford dealer after third incident in two weeks. They replaced fuel pump with a genuine Ford part, as opposed to an aftermarket part, saying this would resolve the problem. That "fix" lasted approximately three weeks until yesterday, 4/19/12, when the problem happened again. I was able to start the car up and drive home after waiting at 45 minutes but am scheduled to bring the car back to the dealership tomorrow morning. I've read numerous reviews by others who are having the same stalling issue so I know this is not an isolated problem. I need specific information on what is going on with my fuel delivery system that causes my car to stall and how it is to be resolved.
I received an email acknowledgment and response (automated/outsourced?) that basically said to go to your dealership for service/repair needs. I suggested automated/outsourced because because my email clearly states that I'd already brought the car to the local Ford dealership for repairs and was returning it the next day. My subsequent phone call to Ford's Customer Relation Center was not particularly helpful or satisfactory. Jessie, the representative I spoke with, was able to tell me that there were no recalls for the car and no customer satisfaction programs for the current problem, although there was one for front coil springs (I replaced the front strut units last July. It would have been nice to know about this then). He could not give any information concerning Technical Service Bulletins related to my problem, or who I might contact concerning technical issues related to it.
As a side note, I brought the car back to the Ford dealership and their diagnosis was the I.A.C valve needed to be replaced. I approved the repair with some misgivings which was later confirmed by my research into I.A.C. valve problems and my boyfriend's strong opinion that the I.A.C. valve was not the issue. Unfortunately, the day I went to pick the car up at the dealership, the check battery light came on when a technician went to test the car (he didn't get out of the dealership lot before the light came on) prior to my arrival. I was told the battery isn't charging and it's probably the alternator, even though I had it replaced in December 2011 and have not had the light come on since. The car is now at my regular mechanic's garage rather than at the dealership. It remains to be seen if the I.A.C. valve is the culprit but my mechanic and his partner/mechanic strongly felt both the fuel pump and the I.A.C. valve were incorrect diagnoses.
I'm not sure where to place blame but I think ultimately Ford should take responsibility for the numerous problems that have plagued the Focus, including the stalling issues I've experienced. The dealerships depend on accurate technical information from Ford to resolve customer issues and maintain a loyal customer base.
Reviewed April 23, 2012
I have a 2008 Ford Focus SE. I bought the car used Feb. 2011. Two months after buying it, I had a hard vibration due to cupped tires. However, the problem was fixed by the dealership at no cost to me. Later, I had to buy a new battery. The car had a hard time turning on. In the process, my connectors were corroded. I paid for it myself. I didn't go back to the dealership this time. Just recently, I replaced one tire. After seeing other key complaints, it is rather tricky to get the key in and out. I figured it was normal because with Hondas, you have to press them inward to get the key out. So, I sometimes turn the steering wheel to get the key out and sometimes wiggle the key to get it in. It seems to work. I don't use the manual door locks due to having the remote. I have no problem getting out my car. Overall, nothing major so far. Note: Never use 93 or 89 gas. It caused my car to be very loud and sound funny. I went back to 87; the noise quit. It does have a very repellant rear end. After getting rear ended by an SUV at 10-15 mph and very, very little damage, I was impressed.
Reviewed April 16, 2012
I have a 2001 Ford Focus and had numerous problems with the ignition. The key would get stuck in the ignition and not turn. The first 3 or 4 times, I was able to get make it turn. It finally would not turn at all. After much fumbling, it was able to start; but after turning off, it would have the same problem. I finally took it to the dealer and said it was not under recall. The ignition switch was replaced, but I am encountering the same problem.
Reviewed March 21, 2012
I was in Hannaford parking lot with my 17-month old daughter, when the key would not turn. After trying everything for about 45 minutes, I googled the problem on my cell phone. I come to find out that there are 1000's of people with the same problem. I called the dealership; I was told they have had this problem with many Ford Focuses. I called the Ford manufacturer and filled a complaint. There phone number is 1-800-392-3673 or 1-800-232-5952. The woman took my complaint and said there have not been enough complaints filed for a recall. I then called the National Highway of Safety and filed a complaint. Their number is 1-800-424-9393. Everyone needs to call both companies and file a complaint in order to have a recall. I hope this is helpful.
Reviewed March 8, 2012
On Thursday, March 1, I was driving to work and the car stalled as if there was no gas. So I had it towed and got a tune up. I drove home on Monday and on Tuesday, the car stalls again. I pulled over and it started smoking and caught fire. It was totally destroyed. Nothing indicated it was overheating, nothing signals of anything wrong. So now I wait for my insurance company. Why didn't Ford send out information for their technicians to review this potential danger? I had a 2001 Ford Focus ZTE.
Reviewed March 2, 2012
My 2002 Ford Focus is stalling and sputtering when you drive it constantly. I had the struts replaced on a recall 2 years ago and now I have to replace them again at my cost. The axle is going bad. The transmission is leaking. I had to replace the power steering pump and the pulley. On the left hand-side, the brakes and rotor get so hot they have to be busted off.
The front end makes a creaking sound when you turn. Middletown Ford was very rude when I asked about the strut recall and having to replace them again 2 years later. They just thought that was hilarious. Replacing all this stuff was at my cost. I am talking about a $2000 bill in the last 7 months. I will not get another Ford!
Reviewed Feb. 24, 2012
I purchased a brand new 2011 Ford in February 2011. I took it in for inspection on February 2012 and two tires were already shot and I'll need new brakes by next inspection if not before. I do not drive fast or erratically and I take care of my vehicle and get regular oil changes, tire rotations, and maintenance. I was shocked the Hankook tires were shot after only a year and less than 10,000 miles. This was my first brand new car in 25 years and I went back to Ford after driving Dodges for a good part of those 25 years. Ford won't do anything. I was 3 days past any warranty on the tires. I emailed Ford and they emailed the dealer and no one will do anything. I shouldn't have to spend $375 on two new tires and an alignment on a one year old vehicle. My used vehicles were better than this new one. Once this car is paid for, it will be Ford no more once again. I'm going back to my Dodges. I'm very upset and angry with Ford.
Reviewed Feb. 18, 2012
Once again after 2 years, I am spending $150.00 for an ignition. Ford needs to man up and get this fixed.
Reviewed Feb. 10, 2012
I have a 2008 Ford Focus that has 32,000 miles on it. It has started making a loud noise. I had a mechanic look at it and they state that the motor mount has gone out in it and if I replace one of them, I need to replace them all. I feel that if I purchase a brand new vehicle, I expect it to at least not break down before it is paid for. I called Ford because I have researched this and have found out that several people are having the same complaint. I think that Ford should recall this part if there are so many complaints. But when I called them, they stated that it is not covered under my five year warranty, only if it is the motor. I am very upset about the cost and the labor this is going to cost me seeing that I am on a fixed income.
Reviewed Jan. 26, 2012
When I first bought my 2005 Focus ZX4. It had 8,000 miles in . A year after purchasing, the window controls stopped working in the back and passenger from the driver's controls, and the back seat controls didn't work as well. It was still under warranty then, so it was fixed by the kind dealership. However, just after the warranty was up, the front passenger window control went out, and still doesn't work. Just this morning, at 91,000 miles, my key would not come out of the ignition.
It would start and turn off the car, it just wouldn't come out. I did some recall research, and came across this video, which completely solved the problem. I was quoted $500-$800 to replace the ignition lock and tumbler, and a new key. I knew it couldn't be that because the car still turned on and off. The plastic piece on the shifter just needs some glue, so it does not block the park sensor. Is there a way we can contact Ford to prevent hundreds of people from paying way too much for something so simple? Overall, the Focus has been a wonderful car with great mpg, very easy to drive, comfortable, and affordable, minus possible repair costs that don't need to happen!
Reviewed Jan. 26, 2012
This is regarding my 2001 Ford Focus, which has approximately 38,000 miles, garage kept, and purchased new. It will not start, even with the new battery. I checked the fuses, spark, and fuel, which is full. I checked the handbook, and hit reset button on the passenger side wall. I checked the net for recalls, and find that there were recalls on this model, but not this particular one, I am told. For this very same problem, and more. The people that I spoke with are very nice, but I saw no reflection on them. I have a hard time with the recall, on almost 700,000 units of Focus with this problem.
The repair will cost about $850, plus the tow bill. We had to leave the car in Illinois, and we had to get back to MO. Now, we have to get back there to take care of this. We are a Ford family. Our history goes back a long way. We currently own a 1997 Ford pick up, 2004 Merc. Grand Marquois, 2011 Merc. Grand Marquis, and of course this Focus. There are just the two of us, so no vehicle is driven extensively. This is just too hard to understand, that the Ford product that we so trusted is now a source of frustration and disappointment. I want this on record for any future action that may occur with this issue, and future recall on this product.
Reviewed Jan. 16, 2012
My 2003 Ford Focus's ignition failed at about 50,000 miles. I called Ford's customer service, my dealer. I spent $526.00 at Fremont Ford in Fremont, CA. The tow truck driver and Fremont Ford said they see a lot of this. I have found out, and have in my possession, documents showing Ford's news about a faulty part, and refused to do anything, because it would cost them too much.
Reviewed Jan. 1, 2012
I own a 2001 Ford Focus. The other day I went to put the key in the ignition and I couldn't get the key in all of the way. I tried many times and the key would only go in half way. I was stranded at work so I had to get a tow truck to bring it to the Ford Garage, a block away which cost me $94 and it would be another $306 to install a new cylinder. We changed the cylinder ourselves for less. However, the car will not actually start, because we don't have the correct codes so that the key will work. This is only one of many issues with this car. It has a bad ground wire which causes the car to hesitate while driving it, another $200 fix by Ford. The battery cables corrode every once in awhile and we have put in at least one new fuel pump. This car is nothing but a lemon.
Reviewed Dec. 26, 2011
The first time we encountered a problem, my wife could get the key all the way in the ignition and then it got stuck halfway and couldn't get it out either. I was able to remove the key with a vise grip, then I sprayed lubricant in the ignition switch and kept trying to get the key to work. When I finally got it to work, it worked for a couple of weeks, then the key acted just like before except this time, I can't get it to work at all. I can get the key all the way in but it won't turn.
I sure will need a new ignition switch but we are out-of-state so the car isn't being used right now.
Reviewed Dec. 22, 2011
I have a 2002 Ford Focus. It was a great car, until I got in a wreck. The transmission computer chip got knocked out and since then it has only been problems. My transmission slips now, and it stalls sometimes too. The struts constantly keep going bad too, so I have to keep changing tires as well. If the car has not been in a wreck it is great! I would never buy another Ford after this problem. Even if it was not Ford's problem directly, the wreck brought out all the problems early.
Reviewed Dec. 18, 2011
The car, 2005 Ford Focus, is not fully engaging in Park and this is causing the key to get stuck in the ignition. Taking the car in and out of Park will eventually cause it to allow the key to release. The car is losing power while driving now, devices shutting down including the lights and entire instrument panel, and will not engage in reverse. It drives forward but not reverse. I love this car but would buy another. This all didn't happen until 100,000+ miles. Door latches are annoying as there is way too much play but they have worked so far.
Reviewed Dec. 17, 2011
I purchased a used 2000 Focus. My wife called one day and said the key would not turn. Of course being a guy, I thought to myself, "you've got to be kidding". I arrived home to find the key would not turn. As I began to dismantle the steering column, I thought maybe I should oil the key slot. Many people don't know but key slots need lubrication for the tumblers to move properly. Low and behold, the key worked perfectly. That was last year. It's been working correctly ever since.
Reviewed Dec. 15, 2011
I own a 2002 Ford Focus that has only 78,000 miles on it. The valve seat dropped causing the #1 piston to be destroyed. The car was maintained properly. I am the lone owner of the Focus. Oil changes were done regularly.
The Focus will start but makes a terrible knocking sound. I called my mechanic and he told me that the car could not be moved. I had to have it towed to my home where it now sits. I find it suspicious that a car with only 78,000 miles on it would have this type of problem when the car is being maintained regularly.
Reviewed Dec. 14, 2011
Did Ford Motor Company have a switch pushed when my 2010 Ford Focus went out of warranty just to ** me off?
Reviewed Nov. 29, 2011
I can not even count the number of times my 2001 Focus has left me stranded on the side of the highway. I have only owned it two years and have replaced the serpentine belt and tensioner 4 times in the past year. Out of no where, the car breaks down. The belt and pulley are just gone. I have had this fixed by 4 different mechanics. Breaks front and back. Cylinders. Now the "thing" that is on the side of rt3 with radiator has fluid pouring out. I have no idea why.
Reviewed Nov. 22, 2011
I took my 2010 back to the dealer because the key wouldn't go in ignition or come out easily. They added Graphite and noted no problem. Several weeks later, after straightening my key that kept bending from the pressure, it broke in half. They replaced the cylinder and now it is happening again. I'm headed to the dealer again with no warranty.
Reviewed Nov. 21, 2011
I have a 2009 Ford Focus SEL. It has roughly 58,000 miles, all highway, since my commute to work is 125 miles round trip. The key will not turn in my ignition. I called the dealership, and they said to call a locksmith because it was probably the tumblers. Otherwise, I could have it towed to the dealership for repairs. They would not even sell me the replacement ignition so that I could do the work on my own. I had to get a replacement from an entirely different dealership. They also would not man up that this is a fairly common problem with Fords. I had to pay out of pocket for the part and repair. Ford said it wasn't covered by warranty, and that there were no recalls. Ford would not even sell me the part unless I had the work done there. I am saving my receipt. Man up, Ford, and take accountability for your shortcomings.
Reviewed Nov. 16, 2011
I bought a 2005 Ford Focus SES 2.0L in August of 2011. I love it. I’ve read several complaints on this page. I think some of you people need to either take better care of your vehicle or accept what you may get when you buy a used Vehicle. I bought mine used with 91k on it. It came with leather interior, heated seats, sun roof, and premium sound with a 6 disc CD changer, which I have upgraded with a Sony Xplode deck, USB, and aux jacks. I’ve taken my car to Tennessee twice, 933-mile drive one way, around 2000-mile round trip from my house to my dad’s drive way. I also drive my car a lot for my job, about 30 miles a day. So in little over a year, I’ve put about 16k worth of miles on it. I must say I must have just gotten a good apple from the batch.
Here’s a list of what I’ve had to have done: brake pads, rotors, driver side sway bar lynx, oil changes, transmission flush, radiator flush, 4 new tires, and fuel filter. So, it just needs general maintenance and a few factory parts that lasted forever. And it just eventually gave way. Note to anyone with a rattle in your front end which I’ve seen on a few complaints on here: check your sway bar lynx. There should be no play in either end. It’s better off replacing with aftermarket also, because they have the hook up for the grease gun and can be refreshed to avoid your joints from drying out.
In the past few weeks I’ve developed a squeak in my rear end. The passenger side shock mount is shot. I live in a city that thinks patching every pot hole is a "fix". I would have to say I only have few complaints with Ford on the Focus and it would have to be the door handles and not enough aux plugs. I’ve had to buy an adapter to plug my DVD player in and be able to charge my phone or ECT at the same time. My biggest thing is the airbag light. It seems to be weather sensitive and has a mind of its own! I’ve been to several places and they all give me some stupid story.
Is it the clock spring? No, my horn still works stupid. Try again. Is it the front bumper sensor? Nope. Is it the wires under the driver seat? Nope. I’ve finally come to the conclusion that I don’t care about it! The lights on when it’s hot. And when it’s cold or it rains, it turns off. Way to go Ford! Mess up the most important part of the car, the life saving device for your customers. But all in all, I’m happy with my Focus. I’m pretty sure the body will rot out before it stops running.
Reviewed Nov. 11, 2011
My daughter has a 2008 Ford Focus. We have had nothing but trouble with the ignition switch. We spent $400.00 dollars on the last repair a year ago. Now, the ** thing is doing it again. You turn the key to start the car, and nothing happens. You wiggle, and push in on the key, and then it will start, usually in about 15 minutes, of this frustrating problem!
I'm fit to be tied, and so is my daughter. I have been a fan of Ford my entire life, and owned many, but this POS is getting under my skin. The dealer says they haven't heard of any problems or recalls. But when I talk to other focus owners, I found out this an on going problem. Ford is not on my list to buy cars from anymore. I'm pretty upset over this whole situation. Ford, I suggest you man up, and admit your Mexico made junk, is just that, junk.
Reviewed Oct. 17, 2011
I bought a 2003 Focus ZTS, 5 speed, anniversary model (leather heated seats, heated mirrors, sun/moon roof) in 2005 with 13k miles. The first month I had the AC compressor, serpentine belt, rear brake calipers, and battery replaced under warranty. The following year, the warranty expired, I replaced all 4 brake calipers and the driver's rear rim that warped when the brake seized. A few months later, the driver controls for the other 3 windows went out, the passenger mirror control failed, and I replaced all brake pads again.
I go through roughly 6 sets of brake pads and 2 sets of rotors every year. I've had to replace the thermostat housing twice since ownership. For some reason, it is plastic and mounted to the engine block. The engine heat destroys the plastic housing. This is a very bad design.
In July, 2011, cylinder #1 blew the plug out of the head, stripping the threads. I re-tapped the threads and added an insert to thread a plug. It has held so far. Ford uses Motorcraft plugs that are half-threaded to the seat. These tend to loosen over time and the compression blows them out. This is also notorious in the F-150s. It is heap to fix with the kit, but if you make a mistake, you'll be replacing the head.
The front struts went out twice since ownership. I replaced them, but still, it rattles horribly over bumps. I'm at around 117k miles, and the clutch has been slipping since around 85k, but it has not completely gone yet. I cannot park with the e-brake in the winter. The line freezes and seizes the driver's rear wheel. I've replaced this caliper 3 times myself because of this. I go through 2 sets of all-weather tires a year, getting at most 10k miles a set. This car is horrible on tires and brakes.
Luckily, I am handy with a wrench and have done all the repairs myself, but I work full time on second shift, and I seem to spend a lot of my free time repairing this ** vehicle. I have completely lost faith in Ford, which is heartbreaking since they are the only American car company that isn't now owned by the government.
Reviewed Oct. 13, 2011
In August 2011, I purchased a 2005 Ford Focus (2-litre SI 5-door), with 140,000 kilometer on it. The next week, as I was going down 80 kilometers, the car lost all power. I was able to pull over to the side of the road, but I had to call a tow truck and had it towed to the Ford dealership located in N1 City, Cape Town. The quotation came back with the fee of R51000. Can’t Ford dealership call back all those who have 2litre Ford Focus, as I’m not the only one complaining about it? I will never buy a Ford again, and I will be spreading the word.
Reviewed Oct. 6, 2011
I bought a used 2000 Focus base with 28000mi at a Ford dealer in 2004. Carfax said it was clean. Seven years later, circle weld marks appeared after paint pops off old welds. The driver rear floor is completely rotted out due to replacement before I bought the car. Its ignition failed at 45000mi, all 4 coil springs snapped around 50000mi (paid for 1 set, recall on 2nd). The emission vacuum elbow broke at 55000mi, motor mounts at 70000mi, and passenger mount again at 135000mi. The doors and front quarter panel started rusting at 85000mi, and the blew motor at 109000mi. While the EGR valve rusted at 115000mi, lower control arms at 135000mi, and the 4 sets of premium tires at 100000mi. The car has flooded (1" on, pass floor) 3 times during heavy rains. The dealer can't find any leak. I used to rely on Ford, but I will never buy another Ford product.
Reviewed Oct. 4, 2011
2003 Ford Focus ignition locked and unable to turn key to start car. I called Ford manufacturing and dealership, and they both claimed that they never heard of problems with ignition. However, when I called multiple locksmiths, they said this happens all of the time. I decided to let a locksmith handle the repair. I'm holding onto my receipts and planning on selling the car before it happens again.
Reviewed Oct. 4, 2011
I need help! My key to my 2011 Ford Focus keeps on getting stuck in the ignition. I have read several complaints regarding this issue. When will this issue be solved with a recall? I have over 12,000 miles on my car and it's only because I have quite a distance to drive to my job in Boston, MA. It is an entire highway drive. I need help as soon as possible.
Langway Ford told me that the car had over 12,000 miles so it was not covered. I was told, when I bought the car from their showroom, that my car was covered bumper to bumper for 36,000 miles!
Reviewed Sept. 24, 2011
I bought my 2005 Ford Focus in April 2011 as a used car with 120,000 miles on it. As with any used car, there are minor things that can happen or need replacement. First, the brakes were beginning to grind and I had them replaced but they continue to grind and squeak, and even caused the car to lock forcing everyone forward with force. I had the brakes checked again and the mechanic could not find out why they keep doing this. Then, the car began to sputter and stop suddenly. I changed the spark plugs and noticed oil around one of the plugs. I ended up changing the valve cover gasket.
It didn't help the sputtering but the leak stopped. I then changed out the fuel filter. No change. Then I took it to a Ford garage and they informed me that the only way they could fix it was for the car to sputter out on them. It never did and I left without the car being fixed. They figured it was probably the throttle position sensor. I had it changed out but not by a Ford mechanic since they know nothing about Fords to begin with. Still, the car sputtered. Well, today was the last straw. My car wouldn't start initially, but after the fourth try, it started and I sputtered all the way home and had to get a new battery. The car has become even worse than before. It literally dies out sputtering like crazy.
Reviewed Sept. 24, 2011
I have a 2003 Ford Focus. I have no problems with this car except that every year, I have trouble with the door handles. In 2005, I had the driver side handle replaced, but I have the same problem and my car is no longer under warranty.
Reviewed Sept. 22, 2011
My 2007 Ford Focus will not let loose of my key. It's a problem with the ignition switch. A mechanic quotes us a price of $400 to fix it. This is crazy. There should be a recall. Ford is responsible.
Reviewed Sept. 19, 2011
2001 Ford Focus with ignition problem. The key will go into the ignition with some slight giggling, but will not turn to start the car. Nothing helps. After much research today, I will go home and try again. This seems to be a rampant issue with the ignition, worthy of recall in my humble opinion. Hopefully, it starts so I can take it to a mechanic so I don't have this problem again for a little while as I have read that the replacement only buys you a little time before it needs replacement again.
Reviewed Sept. 19, 2011
In August of 2011, I purchased a 2009 Ford Focus with 29,000 miles on it. After two weeks, the battery went dead. The next week, as I was going down I35, the car lost all power and the wrench lit up on the dash. I was able to pull over to the side of the road, but I had to call a tow truck and had it towed to the dealership. I cut my losses and traded it in on a used Chevy truck. I will never buy a Ford again.
Reviewed Sept. 16, 2011
I own a 2006 Ford Focus. I have experienced the same problem as many others with the key getting stuck in the ignition. Thank goodness for YouTube. When you search Ford Focus key stuck in ignition, several videos come up that will show you how to get the key out. It won't cost you anything. This won't correct the problem. But at least, you will be able to get the key out! I have done this every time and it does work. When you discover that the rings won't slip up, simply press on the brake and put the car into another gear. Then, you should be able to pull the rings up. I hope this helps everyone.
Ford Focus Company Information
- Company Name:
- Ford Focus
- Website:
- www.ford.com
