Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
ConsumerAffairs has collected 50 reviews and 383 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,306,858 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Aug. 15, 2023
Our 2010 Ford Fusion is garbage. $3000.00 to partially repair rusted out sub frame and steering components. $2000.00 for the replacement of rusted out gas tank. $750.00 to replace corroded radiator and transmission coolant lines - (twice). Disputed recall for faulty brake ABS failure - $750.00. Transmission oil and reflash needed often. Broken power drivers seat. Entire body of car rusted out to dangerous levels. The only good thing is the Mazda engine. I'd try to get help from Ford but it is a fools errand. They don't care about their garbage products. They will turn their backs and deny. This is my fourth Ford, stupid me. I'll never buy another Ford disaster.
Reviewed Sept. 1, 2021
I have a 2010 Ford Fusion 2.5 L SE and has been a good car as far as the engine and gas mileage but the Electronic Power Steering Module goes out every year. Just replaced the 3rd one this year. Was recalled on the 2011 but Ford will not honor for the 2010. There is a video that you must see about how this was a poor design and not something that just goes out. Plus this is very dangerous. Last Ford for me.
Thanks for subscribing.
You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Reviewed July 15, 2021
I took my 2017 Ford Fusion to the dealership to find out what was wrong. The car has 48,000 miles and this is what they said "So we have verified a torq converter shudder and valves in the valve body are sticking…. Ford will want the transmission torn down to verify internal part failures…. More than likely transmission will need to be overhauled. As far as the oil leak it appears the front timing cover gasket is leaking, just got the vehicle over to my engine depot and they have identified 2 more leaks." I contacted Ford to buy the car back and was denied because the car has more than 24,000 miles on it. With these problems it is only going to get worse. They have no regard for the safety of the consumer and take no responsibility for the manufacturer defects. I will never purchase from Ford ever again.
Reviewed Sept. 24, 2020
I bought a 2016 Ford Fusion from ford about 2 years ago. One day I was driving on the highway and my car started shaking and engine light turned on. Pulled into the nearly parking spot and had it towed. The tech drove my car down the road, it was shaking, smell of fuel out of the exhaust, hesitation and lack of power. Also check engine light was blinking. He replaced the spark plugs, and cleaned the injectors, but was advised to replace engine. Got a second opinion, they advised me that ford has acknowledged the problem but is advising to replace engine. I called ford, and their customer service team advised there are no programs my car would fall into because my car is TWO THOUSAND MILES OVER WARRANTY. Ford refuses to help and now I’m out of a car I still owe $14,000 on. Engine replacement with labor is $7,000. I could NOT recommend buying a Ford anything.
Reviewed July 24, 2020
Our 2013 Ford Fusion hybrid titanium has 233,000 miles and is still going strong. We are looking to buy a 2020 and pass the 2013 to our daughter. We have never had a problem with this car and I’ve only had to do the normal maintenance and replace tires.
Reviewed July 16, 2020
I've had a 2013 Lincoln Mkz base with high mileage and decided to trade up to a 2019 Ford Fusion titanium. Glad I did. Got all the bells and whistles I wanted without breaking the bank. Android auto simplified using navigation/sirius tremendously by using Google voice commands, which I am used to. AC is real cold, leather seats are very comfortable on long rides, radio blasts and adaptive cruise control practically makes the car drive itself. Also since I owned Ford products, I do not need to spend on costly/frequent repairs. These cars rock and am glad I bought one this year.
Reviewed Jan. 13, 2020
The Ford Fusion is a very easy driving car. It works wear in the snow especially when it's bad weather outside. I would recommend anyone to purchase a Ford fusion SE or a Titanium or Hydride. It is a force to be reckoned with.
Reviewed Dec. 20, 2019
I was the owner of a 2016 Ford Fusion. Ford announced an air bag recall. I repeatedly contacted Ford Motor Company and the dealer starting on the day after receipt of the recall notice. They informed me that replacements were not available and I would just have to wait. They refused to offer a replacement, a loaner or a reasonable trade. After nine months of driving under fear of injury I traded the car in at a Ford dealership for $3000 less than the blue book value for a car in pristine condition. I would not do a private sale because of the defect. A broker advised me that they would not buy it because of the open recall and that the open recall reduced the value of the car. The Ford representative at the pre-trial meeting refused to provide any compensation.
The mediator who met with us and Ford discouraged us from continuing the suit, saying that we could not possibly win. We foolishly dropped the suit, not wanting to incur court costs if we lost. (I believe, in retrospect that the mediator may have been in cahoots with Ford and regret our decision to back down.) Ford motor company continued to manufacture new vehicles with air bags while failing to address the needs of existing customers and failing to address a safety issue in a timely manner. Their legal department and consumer relations department does not take responsibility for and remedy valid customer complaints.
Reviewed Dec. 15, 2019
I have owned it for 8 years and all I have had to do other than oil, gas and tires is replace two tail light bulbs. AWD is wonderful for winter. Unfortunate that they have removed this wonderful car from their sales list. A comfortable nicely sized sedan.
Reviewed Dec. 14, 2019
Got a call from Kyle that Ford was able to offer a good price on a lease. From start to finish he was honest, affirming, and eager to be helpful. He synced my cell phone to the car which would have been challenging for me and altogether I am pleased.
Ford Fusion Company Information
- Company Name:
- Ford Fusion
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.