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Reviewed Dec. 14, 2019
Got a call from Kyle that Ford was able to offer a good price on a lease. From start to finish he was honest, affirming, and eager to be helpful. He synced my cell phone to the car which would have been challenging for me and altogether I am pleased.
Reviewed Dec. 14, 2019
The hybrid version we own is amazing. The surprising power and the gas mileage is great. The interior is made well and seems to hold up. The large touch screen and camera combo is beautiful. I recommend these cars at this price range. Just test drive first.
Reviewed Dec. 13, 2019
My Fusion handles and drives pretty well. I get good gas mileage. I have 2013 and I have never had major repairs. I keep it serviced on a regular basis. The trim and many other accessories are cheap. I had to glue on some loose trim. The windshield wipers are awful. They squeak and skip. I have replaced them with different brands and they still don’t work well. They perfected windshield wipers 50 years ago. Ford hasn’t found out yet. There are rattling noises in the interior that I have never been able to assess. I think it’s inside the door. There is no way to use Bluetooth to listen to music. The car speakers sound awful. Because of the things, I may buy from a different manufacturer for my next car. With all this said, it’s been a very reliable car.
Reviewed Dec. 12, 2019
The 2015 Ford Fusion S has a nice look and the cost was reasonable. The seats are comfortable and it gets fantastic gas mileage. The negatives are the engine is very loud especially when running the air and the backup camera sound went out within a couple of months. The transmission has been rough since the beginning. There is a center monitor by it is not touchscreen and when playing music from my phone it does not say what song is playing. The Sync is maddening. Sometimes it works, sometimes not.
Reviewed Dec. 10, 2019
I own a 2014 Ford Fusion, no warranty. I took my vehicle in to have the oil changed and tires rotated. My dealership who is actually a very good dealership stated that my lug nuts were swollen and in order to do the tire rotation I was going to need new lug nuts. I needed to replace nine of them for $98.91. The dealership and Ford customer service both told me they have been having issues with this situation on many of their vehicles. If this is an issue then it seems to me there is a defect so why am I having to pay for this. If you Google this situation you will find that yes indeed Ford is having issues with this. I think it is disgusting that the headquarters of Ford customer service would not try to work with me on this situation.
Reviewed Dec. 9, 2019
I bought my 2011 Ford Fusion back in May of 2014. I was so excited that I was buying a reliable car that I could safely transport my newborn daughter at the time around in. Prior to getting it tagged I did run into a weird "issue" where the check engine light came on. I took it to a chain auto shop where they told me that is nothing to worry about. Apparently it was a common issue with the model type of the car since it didn't have the basic screw cap for fuel and had a seal. They told me the sensor must have tripped when was putting gas in the car and it would clear once I fill up again. The code per the sensor was P0456. They were correct. No issues afterwards.
Fast forward to 4/15/2016. I made a service appt at one of my local Ford dealerships for a recall in regards to the steering wheel gear box (from what I recall). While I was there the gentleman told me there was another active recall on my car but they were able to address it since they had the parts available and it was a minor issue. I didn't question it, it was just a grateful mother of a 2 year old knowing that an issue was being addressed that was the fault of Ford with no questions asked. I was only waiting for about 2 hours. Looking back I should have inquired about the 2nd recall.
Within the last month my check engine light came on. I take care of my car so instead of panicking I ran the code; P0456- EVAP emission Control system leak, very small. I was the same code from back in 2014. It was such a relief because that most likely meant it was a glitch that triggered the sensor. I filled up my gas tank and the light turned off and I was grateful. However 2 days later it was back on. Same code. I attempted the same procedure and it worked. I just figured maybe it had to due the drop in temp with the change of seasons. Now, lucky me the engine light just stays on but know there's a new code: P1450- Unable to Bleed up fuel tank vacuum...great. I'm now in a state of panic.
In my attempts to try and understand what was going on prior to paying someone a whole bunch of money I don't have I started doing research and learned about recall number 15s34. I thought to myself maybe my car was missed in the recall and I called another local Ford Dealership. The rep I spoke with said that I had that recall address back in 2016 at another dealership. That's when it clicked. That was the additional recall that gentleman was talking about. I informed the rep that the part isn't working. She told me that the warranty on the part was only good for 2 years w/unlimited miles and that the dealers can only service a recall once. She gave me the number for Ford Customer Service.
I called Ford and spoke with a "Danny". I explained that the faulty part was replaced on 4/15/16. However the current part must also be faulty because it's been less than 4 years. The issue shouldn't have occurred to begin with let alone a second time. There's pressure building in my fuel tank that can cause it to crack that can, long story short, lead to a fire. My 5 year old daughter in a car seat and my car on fire is a terrifying thought that keeps running across my mind. "Danny" is quick to let me know that Ford will absolutely not help. The warranty on the part is 12 months or 12,000 mi, which is different from what I was originally told. I don't care about the warranty. It's another faulty part.
This shouldn't be something I need to deal with and I'm tired of being dismissed. I'm tired of all the recalls! I wish it was easy for me to just forget this issue and pay for it to be fixed, again, though who knows how long it be until it needs to be fixed a 3rd time. I wish I could just say, "I'm done with this car and Ford!" and get a new car as long as it's not Ford but I financially can't. I'm a full time working mother that's trying to do the best she can. All I'm asking is for Ford to correct the issue with their faulty part. Nothing more, nothing less. I shouldn't be afraid to drive my daughter. I shouldn't have to deal with Ford's cut corners. I just want a reliable and safe car for my daughter and I thought that's what I bought.
Both "Danny" and "Peter (spoke to another rep in another attempt to address the issue)" at Ford has made it clear that the safety of their customers, old and young, do not matter and they refuse to acknowledge this is an issue. Two fault parts in less than 8 years, parts that should not be faulty to begin with. I just want the faulty parts fixed that directly affect the safety of my family.
I've explained to one of the reps that I understand I'm just a drop in the ocean to Ford. That I hold no value to them and losing 1 more Ford customer won't mean anything to them. This is minor to nonexistent to Ford. But to me, it's all the difference in the world. I don't like being this person but I feel so corned and defeated. I wish someone would reach out and actually try to help fix this! Understand that Ford has a responsibility to address faulty parts. I hope that someone at Ford eventually knows what the right thing to do is!!
Reviewed Dec. 7, 2019
Doesn’t compromise on power or handling but still gets 40mpg. I am Extremely pleased with how tough this car is in appearance & with how spacious it is, even in the trunk where batteries are. The adjustable lumbar support actually relieves my backache after a long day/ or long drive in my work vehicle.
Reviewed Dec. 6, 2019
I have owned 2 Ford Fusions and have been very happy with both, my present car I have had 6 years and would buy another but they have stopped making this model. It has been reliable and except for recalls and regular maintenance I have not had to take it into the dealership. My present Ford Fusion has the backup camera and I have never had one before, but now can't do without. I would highly recommend this model.
Reviewed Dec. 1, 2019
A Hybrid? ME? Seriously? But a change in work locations with no way to sell the house quickly led to a Fusion Hybrid. Why a Ford? Quality - Features -0 and SYNC. This is a great car - with European fit and finish- and every bell and whistle available at the time and I can heartily recommend this car. 42=45 MPG consistently with with California Gas price. That is saying something. 9.9 out of ten with the Fusion Hybrid and safety. -= I took out a deer and made it through with relatively minor front end damage. All is well!!
Reviewed Nov. 30, 2019
2013 Ford Fusion 1.6 EcoBoost has transmission/engine/lug nut defects (warning: have the factory lug nuts replaced, the factory lug wrench will not work if you have a flat on the side of the road). When I purchased the vehicle in June 2018, a lot of these issues were not made apparent in the media, and you hear about them everywhere now. I'm involved in several lawsuits with the manufacturer over the vehicle, it was a design nightmare that was (and is) prone to recalls and failures.
Reviewed Sept. 29, 2019
I bought a used 2013 Fusion at the end of 2015. It had less than 20K miles, so wasn't worried about it being 2 years old. My mistake. Within 4 months the passenger door wouldn't shut. It was a recall and fixed at no cost, so ok, can write that one off. A year later, the AC goes out. That's a nice $900 repair. The technical center (radion, ac/heater/radio) decides to shut off or turn random things on on a whim. The car now has about 45K miles and two of the brake pads and rotors replaced today. Will NEVER buy another Ford. Have had a Honda and Toyota that I was able to drive into the ground, 12-14 years, with very few repairs.
Reviewed July 2, 2019
We bought the Fusion new in 2013 as a reliable car after our first daughter was born. It was the first year for the new model. A month and a half after purchasing the car, it dead stopped in the middle of the highway with me, my mom, brother, sister and 8 month old baby! We were left to wait for a tow truck in the middle of the highway and had they did not offer to send someone to pick us, or at least a few of us and the baby, up. We have had at least 10 recalls done and for the first year and a half, we were in a rental/loaner car more than in our own vehicle! Customer service was a joke at the dealership unless we became angry.
Now, we just had to have another recall done on the coolant sensor. Took it in for the day. Picked it up, drove to work the next day and we're stranded forty minutes from our house because there was no coolant. They told my husband to drive it to a gas station and put coolant in and go home, and that they would look at it first thing Monday (this happened in a Friday). They did not offer a loaner. Took it in Monday to find that while doing the recall, they been the gasket and caused the coolant to leak. They took the car Monday to fix it. We could not get ahold of anyone to give us updates until 30 minutes before they closed! My husband went to pick it up, and it broke down on the way home! They told my husband to call a few tow companies and have the car towed.
They did not offer to set up a tow or a ride home. They were not able to give us a loaner car Monday night since they were about to close-suggested we take part of the morning off until they could get us one. Customer service was horrible and unworkable! They suggested I come in with my two small kids to get a car the next morning. Only after demanding that they bring a car to my house the next day, did they agree. I spent the entire next day trying to get through to figure out what was going on with my car. No call back and they weren't even answering the phone! What a horrible way to treat a customer! I guess since we no longer owe them money, and this was their fault do we aren't paying for it, they don't care and we get pushed to the side. Overall, I'm highly dissatisfied with the car, company and dealership!
Reviewed June 15, 2019
I have a almost one year old Ford Fusion Energi. I was not having a good expectations but contrary it is overall very nice car. I am writing on a one year perspective. It has a very good spacious interior, brilliant colour combination and design. Actually its seating is better than Camry. Only the marketing difference and Ford's inability to enter the Asian community the real obstacle. The Energi I have is one of its kind, they did almost everything with this. Only thing they have to do is increase the kilometre on battery and trunk space. Instead as all American companies with marketing failure they are running away to SUV. Tesla and others are coming out with SUV and truck so run again to something else and finally die as GM.
Reviewed May 14, 2019
We bought the car new in 2006 and I was a little worried buying the first year model. Fast forward to 2019 and 128K miles and we just had our first repair. The water pump was looking bad and the power steering pump was starting to leak. While they were at it they also replaced the valve cover gaskets and one power steering hose. While all the repairs (at the dealership) were done by appointment... it did cost almost as much as the car is worth. However, did not want to start over with an unknown in a used car so we dumped the money into it and all is good. I like the ride and handling of it and the V6 is plenty powerful. The only thing I don't like about Ford cars are the value drops like a rock. I think it has held up well since it has low mileage and garage kept.
Reviewed Sept. 13, 2018
I am left stranded without a car! My 2015 Ford Fusion is not drivable due to my gear is stuck in park. This is my only transportation and dealership said it will take 3 days to get to it!! I bought this car brand new for reliable transportation and this what I get. Bad customer care and customer service!! Bad customer experience!! No car and possibly no job!! Thanks Ford Motor Company!!
Reviewed Aug. 29, 2018
2016 Ford Fusion/Recall of shift cable bushings. Bumper to bumper extended warranty - contacted local Ford dealership, referred me to Ford roadside assistance for a tow to their dealership. I was charged $59 for a tow that is not a result of any wrongdoing on my part. I was informed by the dealership that I will be responsible for having the issue fixed out of my pocket, then be reimbursed by Ford at some point, since the parts for the recall are available... but not for the actual "recall". I was also told that I would not be provided a loaner vehicle. If I needed a vehicle I would have to more than likely rent one. Fortunately my additional warranty covered it. I've always been satisfied with Ford products and this issue is sickening. I feel as a Ford owner I was left holding the bag and paying anything out of pocket on a recalled product is not good business.
Reviewed July 1, 2018
Like many people of my generation, I grew up with American-made cars and my own first cars, some new and some used, were American-made - Fords, Chevrolets, and a Pontiac. I made the switch to Japanese-made cars (Honda and Toyota) in the early eighties, and I drove hundreds of thousands of miles over several decades with hardly any maintenance costs beyond routine servicing. My parents stayed with American cars, and they would routinely tell with about their cars going in for repairs.
After my father passed away, my mother made the switch. Her last car was a used Camry and it never cost her a dime beyond routine servicing. But American cars gradually improved, and in 2013 I found a Ford Fusion Energi. It did have a couple of electrical problems early on, but they were covered by warranty. Then, two months ago at about 100,000 miles, the touchscreen went out. It took the Ford garage two weeks to get the part ($1,400) and after a few days, the screen went out again. Three weeks more have now passed, new parts have not arrived, and I have been without my car for 31 days. Two weeks ago I bought a new Honda. Lesson learned.
Reviewed June 28, 2018
I like my Ford Fusion's nice sound system, great technology package, sporty attractive look, nice wheels, all wheel drive, white exterior, leather interior, and turbo engine. The Gas mileage isn't as great as I thought it would be but it is better than my last car. Also, it gets dirty easily and the sport tires suck in the snow. The seats could be more comfortable, too. But overall, the car is excellent, reliable, stylish, clean lines, fast, high tech, and easy to park. Car body is attractive as well.
Reviewed June 23, 2018
My Fusion has been easy to maintain but I do think it is starting to get some wear and tear. The tires wore out and brakes wore out fast. Also some of the interior is not made well. The driver door panel snaps broke and I am having difficulty finding a replacement within my budget. The spoiler on the trunk also busted when I closed my trunk the wrong way. Even so, it get really good gas mileage. I also like that it's small but spacious. It's a V6 so it has the get up and go that I like but not too much that I can't control it. The seats lay down so I can fit almost anything in it. Overall it is a really pretty car. The exterior has really held up.
Reviewed June 21, 2018
I loved my 2014 Ford Fusion, the look and features. It was a gorgeous blue color, ran great and was great on gas mileage. It also had a great factory sound system and touchscreen on the dash. We were able to get financing for the car and it was overall a great purchase. The automatic roll up and down on the windows was a little sensitive. But other than that I really loved everything about the car.
Reviewed June 19, 2018
My experience of this car has been very good. I love My Ford car and would not go to another model sedan of any other model. Ford has outdone itself. I like everything about my car and has very good gas mileage and a safe car as well. Way to go Ford. Keep up the good work.
Reviewed June 17, 2018
I love Ford Fusion! It is so smooth riding, reliable and comfortable and was a great price too. I also like its design and look. Moreover, I feel very safe driving this car and can hardly feel the bumps on the road when driving it. Additionally, it gets a lot of mileage per gallon. It also has a great navigation system, Sirius radio and all kinds of upgrades from what I am use to having. Overall, it is absolutely fantastic.
Reviewed June 16, 2018
I really like my Ford Fusion. It is the Titanium and has a turbo boost engine. It is black with sparkles. It is a four door coupe and has a sunroof. But it needs to have better headrests and easier functions.
Reviewed June 15, 2018
I was trying to purchase a used vehicle with limited funds, while only wanting to pay cash and not have monthly payments to worry about. This car was offered to me by a relative at a very fair purchase price. I did not want to have a very reliable and dependable car traded in for something else, when I was in desperate need of good transportation. This car has gotten me on long drives many times over the course of my owning and driving it. Dependable and great on gas. However, I did not like the constant troubles with tires needing aid. I really wish this car came with better features than it does have. There are so many new and improved features on vehicles these days that I really would like to have in this vehicle. Otherwise, I am satisfied pretty much overall in terms of the features I currently have available to me and I would definitely recommend this car.
Reviewed June 14, 2018
Great in the winter because of AWD. It also handles great in summer thunderstorms. Comfortable, smooth ride. Great fuel efficiency and enough new technology to keep things interesting without being overwhelming. Heated seats are a treat. However, it rides a bit low which makes me cautious while going up and down steep driveways. Color shows dirt way too much. Defrost runs at an odd angle that dries my eyes out after 5 minutes.
Reviewed June 13, 2018
I have enjoyed the reliability of the Ford Fusion and I might buy another one. I like the smooth drive, the gas mileage that I save and the tires that came with the car. I also like the amount of gas I can put into my tank at one time and the overall space for seating. It can fit four people comfortably and has enough trunk space. Although I wish it would accelerate more quickly. Can be very slow when making a turn and getting up to speed. This is the only issue I have with this car. Everything else is fine.
Reviewed June 12, 2018
Ford Fusion is ok. I had a very good experience. I like that it's compact. Big enough for me and my daughter. It's good on gas. It's not too costly. I also had light and inexpensive work. It's easy to park too. Moreover, I like the radio color. Other than that, I don't like that there's no gas cap. Still, I like my 2011 car and would like to upgrade to a newer model.
Reviewed June 9, 2018
The car has a classy look and a lot of features. I haven't had any major issues with the vehicle in two years. I like the internal GPS, Bluetooth and the key code on the door. I chose this because it's a Ford and for safety reasons. We also needed more space, since we had a kid on the way. But some of the features are frustrating. I dislike the voice command feature because it never recognizes what I'm actually saying. I also dislike how the directions and driving portion is set up. It's complicated and frustrating. There are also large businesses that don't show up in the GPS, which have been around for years. If I don't have an address, I have to drive blind.
Reviewed May 2, 2018
I purchased my FORD FUSION especially for the sync navigation package. A few months ago when I tried to get directions using my service, there was a recording stating that the service was no longer available. When I called FORD they basically told me they had no other options and to use my phone's navigation. I loved that service and I feel so disappointed. They sold me on something that I can no longer use!
Reviewed April 29, 2018
My 2013 Ford Fusion rocks! I’ve never had a moment’s trouble with it. I get about 40 mph and drive it a lot! It looks good, drives well, is economical, and is reliable with all amenities. No complaints here!
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