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Reviewed April 12, 2015
Need to know the review of used Ford Escape, 2013. Had bought Ford Fiesta in 2012, and eventually, Ford bought it back as a lemon. Put the money in the bank, and loaned dtr 5K to buy 14 Ford Taurus. A mistake, so far, a new windshield is needed, deep scratches need repair (dealer trying to get out of that one). This dealer has sold my family more than 5 cars. Maybe this is the year I change dealers.
Reviewed April 3, 2015
2011 Crown Victoria - At 40K miles the vent control module stopped working. At the same time the cigarette lighter and 12 volt accessory plug started experiencing intermittent power failures. I had the dealer check out both problems and they said it would cost $1000 to replace the vent control module (plenum) and air box. They could not find any electrical problems with the cigarette lighter and accessory plug.
I had my mechanic replace the plenum and air box for $850. Parts were $350 and the Ford dealer had 20 plenum's and air boxes in stock. Seems Ford knows there is a problem with these units and they keep plenty in stock. It's a quick money maker for them it seems. Electrical problem - I tested the cigarette lighter and found that there was a problem with the ground wire. I removed the drink tray to get to the wiring and discovered that ground wires had been connected using a flat wire connector. Over time the wires were so flattened by the connector that they had broken off. I removed the flat connector and re-connected the wires using a standard round crimp connector. Problem solved.
The Crown Victoria's have been produced by Ford for over 10 years and you would assume that most problems would have been resolved during that time. Unfortunately, it seems that Ford keeps using cheap parts in their vehicles and the owners of these vehicles will constantly be on the hook for repairs. No wonder ford sales continue to decline.
Reviewed April 3, 2015
Ever since I purchased my 2014 Ford Fiesta there has been an annoying problem. This problem is that no matter what gas station I use, what nozzle they have on their pumps or if I hold the nozzle or put on the automatic fill it "spits back" fuel. There are many concerns about this "System" problem. First, it dribbles gasoline down the paint and sometimes sprays gas onto my clothing. Secondly this is a waste of gasoline. More importantly, if all Ford products with this wonderful system do the same thing with each fill-up how can this be good for our environment? I have talked with several people at the dealership where I purchased this vehicle with no satisfaction.
If fact, I have been told that I must be using the wrong gas station and I was given a handout about the variety of nozzles and which were OK and which were "BAD" ones. It was said that perhaps I was not filling the tank properly! And then I was told by the Dealership Owner that all Ford Products had this wonderful system and no others were complaining. I find that very hard to believe!!! Am I really the only one with a car with this defect???
Reviewed March 31, 2015
I purchased a leased returned 2013 Ford Edge. Within a few months of my purchase my compressor "came apart." Their warranty is 3 year/36,000 mile warranty is transferable... but it is 3 years from the original delivery date. I was 19 days past the 3 years of delivery date and Ford was unwilling to honor or work with me on the part failure. Take this posting as an FYI.
Reviewed March 23, 2015
I was told it would cost me $972 to replace a water pump. WTF is that. I would feel better if they would have pulled a gun out to rob me instead. That is crazy. How much are mechanics making an hour? The parts were less than $200. The remaining was the cost for labor. I refused the repair and was charged $90 for an inspection. I will get the neighborhood mechanic to do it for less than $100. Ford has lost their mind and my Ford will be up for sale as soon as the repairs are complete.
Reviewed March 23, 2015
Five days after buying the 2015 Explorer, the remote keys wouldn't work, the tire sensors keep coming on and off and the HVAC goes either goes on or turns off no matter what the dials say. Took it back to dealer and they changed a module but problem still exists. First month we had the car, it was in the shop 19 days. Still isn't fixed and dealer says Ford won't and can't fix the problem. Spent over $30,000 for a car I'm afraid will fall apart. Moral of this story --- DON'T BUY A FORD.
Reviewed March 22, 2015
Went to get a oil change at dealer, a scheduled maintenance (I didn't have a appointment). Was told that I had to have one. I asked if I could leave it and pick it up that later that day or pick it up the next day. They made me a appointment for the next day for a oil change and tire rotation. That was in the service agreement that was prepaid. Had my better half pick the truck up. She was charged for the service. Called them the next business day, a Monday, asked how we can fix this. They return the call telling me that I need to come back for the rest of the service and I would have a check. I took it back, was informed that I have a appointment for a tire rotation, but don't know nothing about a check.
Talked to the service manager by phone, was told she had no idea about this that she would bring it to me. I told her that I will not be in town, to give me a call back on Monday. NEVER got a call back. I had to call them. I was told that the general manager will call me back, that didn't happen. Got a call that they needed my address, gave it them. Got another call 4 days later. Have check, but not signed. I told them that if don't have this in my hand by Monday, I will see a 3rd party on this. This individual out of his own pocket brought it to me. I told him, "THIS DEALER GIVES FORD A BAD NAME." But I want to make others aware of this establishment and this is not the FIRST time I have had problems with this dealer, BUT IT WILL BE MY LAST.
Reviewed March 20, 2015
Driving yesterday at 80 km/h, when huge thumping noise started. Thought that my right rear tire had come off. Stopped immediately, tire was still on. Got a couple of my mechanically minded friends to look at the vehicle, they thought it might be the hanger bearing on the 2 piece drive shaft that had failed.
I drove it at 3 km/h to a local garage about 5 km away to diagnose it. They suggested that they replace the entire drive shaft with another where the u bolts and the hanger bearing can be replaced. Apparently, the engineering design of the 2008 Ford F150 drive shaft is such that the hanger bearing cannot be replaced, that switching out the entire drive shaft is the only remedy. My concern is that a drive shaft failing after only 33,000 km is extraordinary. And Ford Canada should be willing to do something to help their customer.
Reviewed March 19, 2015
In 2012, we had 3 coils replaced. Later that year, one of those coils had to be replaced again, this time at Ford's expense. In 2015, we started having the same problems. Took the car to Courtesy Ford in Sanford, Florida. This is where we purchased the car. They told us there was an extended warranty but it was expired. So we had all the remaining coils replaced. Now, a month or so later, we are having the same problems.
What I want to know is...why did Ford issue a temporary extended warranty yet continue to put the same defective coils in the cars? I've checked online and see others are having the same problems. Can someone tell me why Ford is NOT fixing the problem? We are loyal Ford owners but this is pushing us away from Ford. I do not expect a reply to this. I think Ford no longer cares about these issues unless someone is killed due to their faulty equipment and parts.
Reviewed March 13, 2015
2015 Fusion Energi Titanium - During the entire sales process, I had sales staff and service staff would lie to make sure the sale went through. After I bought the vehicle, I found damage on several parts of the vehicle and they stated they would take care of it. I came back to have the vehicle fixed before they put on a sealant coat on exterior and interior that I paid extra for at time of sale. I came back after the service person James called me and told me it was perfect with all damage gone. I show up to find out the vehicle damage was not taken care of and I ask ** to come look at the vehicle damage personally. He admits he never looked at the damage before or after it was fixed.
I schedule the vehicle to have the driver's side painted to solve a gouge that went to the sheet metal. The vehicle is brought in and all problems are solved. I needed to call the auto shop to have status updates on my vehicle. ** would give answers with no basis in fact and every communication he would change the times/days when the vehicle would be ready. The vehicle will be going back in four weeks to have the sealant replied post vehicle paint curing.
I have had nothing but problems with the Future Ford Roseville dealership. The problem is I am 500 miles away from the dealership and I cannot show up in person. Every time I try to contact people, I have the I will call you back or have that person call you and I have waited more than four business days on multiple occasions for a response. I traded in a vehicle and they took and additional four days to get in touch with VW Credit to find out the pay off amount. I have waited now seven days for financing to talk with me at the dealership. I have left voicemails daily on work phones and personal cell phones with still no response. I need help!!!!
They offered me $100 to call the damage fine with a gouge going through all layers of paint. They even told me they would take care of me if I put in perfect scores on the surveys. I am offended at the $100 to go away and asking me to falsify records to make the dealership look good in Ford's eyes. Then having the gall to say they will take care of me if I lie as they have constantly lied to me. I need someone from Ford Corporate to investigate my allegations to find the truth of the matter. They are willing to refuse to contact me when I need help and are more than willing to constantly, lie to me. I even asked to return the car in the first 200 miles/48 hours and I would wait for another car to come in that was not damaged. I just want a new car and want to enjoy my new car. I have owned the car for two weeks and it was in my possession for only four days so far.
Reviewed March 6, 2015
I'd purchased a slightly used ford fusion but upon the garages inspection they hadn't bolted the calipers in place so it was being fixed. I had a loan of Taurus I was hit head on by a jeep grand Cherokee and it ran over the driver’s side of car, spun me around, tore their own tire completely off wires wheel and all but didn't even crack the windshield or dent the hood. There were tire tracks directly in from of my line of vision. I'm glad the airbag blocked the view of underside of it. I did shortly after purchase an expedition smaller vehicles I'm nervous in but do believe if I'd had a different manufacturer the outcome would have been significantly worse.
Reviewed Feb. 22, 2015
Truck has 40,000 miles on the odometer when it had a reading on dash panel that said service advance trac, also the turn signals would not work, took it to Ford service dept where they performed pin point test - found an internal fault in the power steering control sensor. Steering gear assumable needs to be replaced (this power rack is a 12volt system). They want $1,325 to replace. Ford has a better idea, called job security.
Reviewed Feb. 20, 2015
Intake manifold split and was replaced on recall in 2002, now it split again. I called and they said that there is no recall on my Thunderbird!! This is just wrong!!!
Reviewed Feb. 19, 2015
Ford Freestar - Had car inspected 1/24/14 & had rear struts put on...no problem. Took my car in 1/2015 & when brakes where being put, guy noticed large hole in wheel well. There is a recall for this part and Ford said the corrosion is too large to fix under the recall.
Reviewed Feb. 15, 2015
We purchased a 2015 Ford Explorer in Sept 2015. And now come January/February the seats are taking on the color of our clothes. The interior is a tan. I trying to find whom to contact it b/c Customer service number was of no help. The dealership told me this is a known issue. Then why is this not a recall? We love the car BUT this is almost enough for me to trade. The car was way too expensive for this to be a issue. Any suggestions will help.
Reviewed Feb. 14, 2015
May of 2012 we purchased a brand new Ford f150. Less than 2 years later (before 50000 miles) we noticed the check engine light and airbag light came on. Took it in and got charged to do diagnostic test $75 with a warranty. Ford told us someone has to get paid for the work. Results were a fuel sensor. Our gauges are off. We can have a full tank of gas and it says empty and even alarms us. We can be driving and put the truck in neutral, turn it off and on and it will then give a reading. The check engine light is not always on and same with the airbag. Never got a reason for the airbag. The Ford mechanic claims there are no problems.
We even had an experience once while driving we noticed smoke coming from under the driver's seat and smelled a hot smell. We pulled over to check it out and it stopped and we found nothing wrong or signs of burning. We feel ripped off and with the mechanics claiming nothing is wrong (when we know there is). We feel cheated and endangered.
Reviewed Feb. 14, 2015
I bought my Ford Freestyle in 2005 brand new. After the first scheduled oil change the gas control panel never registered to the f" for full again. I took it in immediately and they tried to fix it 4 times and gave every excuse even said I was going to the wrong gas station and something must be wrong with the pumps. They were aware of this problem through a bulletin and never told me until 18 months and 4 times in the shop to fix when they said the gas tank needed to be replaced. It has never filled to the "F even with a new gas tank. They were also aware of the problems with the CVT transmission for the 2005 and never made me aware of it.
2014 I started having the engine light going on and out periodically and took it in to be diagnosed and over the last year I got a list of so-called causes from: needed to be re-calibrated, re-programmed, EGR replacement, PCV valve clogged, and finally after 3 weeks in the dealership service department I was told I needed a new transmission for $8,224.00 on this car with only 73,000 miles on it. I have taken excellent care of this car and now I have to junk it because I can't trust Ford to replace a screw much less a new transmission.
I'm so angry that I just find out that they knowingly sold me a lemon and kept me in the dark through all kinds of repairs in order not to have to buy back this car. I sunk more than $50,000 dollars into this car and have nothing. I only wish i knew about the class action lawsuit before my warranty was up. Never again in life will I own a Ford=Fix Or Repair Daily.
Reviewed Feb. 9, 2015
Just had my Ford F150 go up in flames while parked in the driveway. Truck was last used Saturday Morning 2/7/2015 and went up in flames 2/9/2015 at approx 4 am. Woke up to a horn going off, went into my daughter's room and looked out front of our house and saw flames 15 ft high. Told my wife to get the kids downstairs and evacuated them to the backyard. Called 911 and ran out front to move my other car out of the driveway. Thank god my neighbors came out and helped me put the fire out or things would of been much worse. Fire started in the Engine compartment and burned most of the hood off before we could put the fire out. Ford should take responsibility...This is a very serious problem and needs to be addressed immediately!!!
Reviewed Jan. 27, 2015
We have been loyal Ford automobile/truck owners for over 30 years. Bought a C-MAX in April 2013 based on Ford's claim of 47 mpg hwy/47 mpg city. Then the truth came out and Ford said they were wrong. Ford was very nice and sent two checks totaling around $900 for their mpg mistake. Then there have been numerous recalls. We contacted the head of Ford's Extended Service Plan department in September, 2014, to request an extension of the warranty to 100,000 at no cost to us. No answer back from Mr. Michael **. Sent another letter. Again, no response. Contacted Ford's Customer Relation Center via email. Received a response back the same day. Ford's CRC asked for clarification as to what the problem was and what we were asking for. I responded three times and never heard back.
Sent two letters to William Ford, Jr., Mark Fields, and Frederiek Toney (President, Global Ford Customer Service Division). Guess what? NOT ONE PERSON RESPONDED.....again! Was really ticked off now so on January 12, 2015 I called the number that was in small print underneath the responder from CRCFMC. Another exercise in futility. Spoke with a Debra who advised us: Ford could not and would not extend the service contract. Because Ford had sent monetary compensation for the mpg disparity there was nothing else Ford was going to do. We had waited too long to request an extension (please remember we started this process four months before speaking with Debra).
When I asked Debra why there was never any follow-up to my three replies to the CRC emailer, Debra said the 1 800 number is in Florida and the CRC emailer was "probably" in Michigan. Debra said that essentially there is no coordination between emailing Ford's CRC and calling the 1800 number listed in the CRC's email. Isn't that a heck of a way to run a business?
So we are done defending Ford when our friends ask us how our "FixOrRepairDaily" is. We are done buying any Ford, new or used. If we were to win a free car and it turned out to be a Ford we would donate it. In closing, we could have accepted a "sorry, it isn't happening" to our request of Ford, case over. But the non-response from anyone at Ford shows they could care less..... and now, we don't either.
Reviewed Jan. 27, 2015
Ford PTO failures with Ford Edge, Flex, 500, and Lincoln MKX - As a manufacturer, I am really disappointed with Ford, and this will likely be my last one after being a Ford supporter for years. I have spent $1,800.00 in maintenance on this vehicle in the last 12 months on replacing the engine fan TWICE and the engine fan wiring harness. Now, another $2,800 for the PTO / PDU / transfer case and power steering rack? Thats $5,000.00 in maintenance in the last 12 months. No thank you, Ill probably trade this in on a Lexus and #lastFORDever. Ford gets zero stars. I have had a case open with Ford corporate, nothing material has been done.
Reviewed Jan. 25, 2015
The rear strut bracket has rusted off, this is a safety issue common to this model. Replacement fender was $200.34, two weeks later it was $800.00. Ford said individual dealer prices for parts and service will vary. Therefore, we are unable to assist you, it must be resolved between you and the dealership. This should be a factory safety recall.
Reviewed Jan. 9, 2015
My husband purchased a brand new 2014 Super Duty 250 diesel in July of 2014. He works his truck here in Alberta, Canada. He arrived at work on Jan. 7, 2015. He backed into a parking spot. He left his truck running beside the building like he does every morning. He went in the building, started coffee and then started his paper work. About 15 mins. later his boss walks in, they talk about work. About another 15 minutes later, my husband then ask his boss if he hears a horn. It was a continuous horn. As he is standing to look, another employee walks in and told my husband his truck is burning down. He runs outside to see his truck on fire and windows exploding out of the truck! The fire fighter on scene deemed no foul play. My children rode in this vehicle! This all happened with in a matter of a half hour! He was also in to Ford a few weeks earlier about his engine smelling hot and a strange ticking. Unfortunately, there was NO work order wrote up!
Reviewed Jan. 9, 2015
Brought car to Elk Grove Ford (purchase dealer) for mileage issue. Dealer stated car obtains 37 mpg. Actual combination mileage 22 to 23. Advertised 22 city, 28 combination, 37 highway July 2014. October 2014 called for, obtained case # **. Deliver car Auburn Ford in California. Dealer stated car obtains 30 mpg. Actual combination mileage 23. After picking up the car, up to 25 combination has dropped to 20 mpg. Freeway best 27 mpg. This calculating actual from odometer and figuring mileage at the gas pump, not on board computer. Called back customer service. Told Ford does not resolve issues, the dealer does. Explained difficulty with local dealers (dealers stated no issues with car). Told that is my only option. Called back to Ford customer service. Operator forwarded to manager. I was told I would have to speak to a senior manager. There would be a call back within 48 hrs. Call back same day. I couldn't answer at that time. I called back right away. LVM. Received call back the next day.
Senior manager stated FoMoCo does not provide estimated gas mileage, the EPA does. Ford just puts that information on the sales sticker. I attempted to explain I did not want to hear excuses. I need some assistance with the gas mileage issue. He stated I was not listening to him. I attempted numerous times to ask him what he wanted me to do. At this time, he stated I was not listening to him. I became angry and attempted to obtain his instructions. Requested a different dealer. He agreed but still stated I was not listening. I explained the car's mileage situation numerous times. Requested his assistance. He declined to provide any information to me. I attempted one last time. He stated he would not provide information, stating he would refer me to his manager within 48 hrs. The 48 hrs. have passed and no call back.
During the conversation, I mentioned in my opinion the car is too heavy for the 1.6 Ecoboost engine's torque rating. He agreed the engine is working too hard to be efficient in this size of car. He also agreed the on-board computer is not the most accurate. But dealer's equipment is accurate. I explained I understood the mileage will be less than the rated in real life. The car has never reached even 30 mpg on the freeway, 9-hour drive travel. The rated city mileage is 22 mpg. The car's actual mileage is 20 mpg combination freeway and city. He only stated the estimated mpg is provided by the government, not by Ford.
Reviewed Dec. 15, 2014
We took our 98 Ford F150 to the dealer nearby to get this recall fixed. We told them to look at the gas tank because it is leaking. They replied back that we would have to pay 500 dollars to fix the gas tank because it's a fire hazard. When we asked why we had to pay for it when it was caused by the straps failing they lied and said that the straps haven't failed yet and they would be fixing them. I then told them that I record all of my calls and have pictures of the gas tank resting on the shield that doesn't come standard on the F150. That is the only reason the tank didn't hit the road and cause an accident. In the pics you can see that there are no straps left. I also have a video of gas leaking out when putting gas into the vehicle. So I have tons of proof you just lied to me. The service tech said he had to talk with his manager and they would call us back. The manager said they called Ford and they will not be fixing my gas tank. I don't believe this is right and will be filing a complaint with the NHTSA.
Reviewed Nov. 20, 2014
I had to have the intake manifold replaced on my 1997 Ford Crown Victoria LX this year, 2014. Ford has acknowledged this flaw, avoided having an official recall issued, notified their Fleet & Commercial consumers and, quietly, without any sort of notification, offered private owners a repair/repair reimbursement offer that was only in effect for 90 days. This is an outrage! I want to be reimbursed for the money I had to spend to have this repair done. ANYBODY ELSE WITH ME ON THIS?!?
Reviewed Oct. 21, 2014
I have a 97 F150 4.6ltr. Two times now it has blown the spark plug out of the head. It was replaced the first time with a brand new head, and a year later it blew out again. I only use motorcraft plugs, I have had my catalytic converters changed to make sure they're not clogged up and it still happened again. It's coming to the point I'm fixing to scrap the truck. I don't have another 1500.00$ to put into it again. I know this has happened to a lot more people than me. Ford needs to recall and fix this issue. I've always liked Ford, especially when they didn't take the bail out money, but I'm fixing to buy a Chevy. I just lost all faith in Fords.
Reviewed Oct. 15, 2014
The 2013 Ford Fiesta is a lemon! Ford needs to take back every one made and refund owners! I've never been so disappointed in a Ford. We've had the car in twice for transmission work and it still vibrates and drags. I've had plenty of manual transmissions and the automatic tranny in this car drags bad like a person who doesn't know how to use a clutch or shift. To top it off, we already had to buy tires for it because the cheap crap Kumhos they put on the new car already split! I won't buy another Ford product. I stood by Ford when they didn't take a buyout from the Government, but this is how they treat loyal customers... Sell them lemons!
Reviewed Sept. 27, 2014
September 27th, 2014 my 2001 F150 started on fire. I was having dinner when I heard the neighbor screaming FIRE! I ran out to a blaze shooting out of a melted-open hole in the hood of the truck just in front of the drivers seat. I was able to contain it even before the fire dept arrived. I had not driven it in over 24 hours. After reading my "Full Coverage" auto policy and discovering that its NOT covered, I thought, I wonder if this bizarre thing has happened to anyone else.....WTF Really? This many!!!
Reviewed Sept. 22, 2014
Our 1997 Ford F 150 was sitting in the parking lot at a near by pub caught on fire. The truck was not running and there were no mechanical problems with it at the time. Keep in mind. This happened last year in October (2013). There were 4 off duty firefighters present, and a pumper was called in.
Reviewed Sept. 16, 2014
My 1995 Ford F-150 was at work and had been sitting for 3 hours and self ignited and burned to the ground. The fire inspector said it was the speed control switch. I don't Ford will do anything about it, but they knew about this problem. I am reading online that many of these trucks self ignite and burn. That's the last Ford I will own!!
Reviewed Aug. 1, 2014
1:00 this afternoon, my 2001 f150 was sitting in the driveway. My wife heard the horn honking, thought it was someone else... but when she looked out the window our truck was in flames. Total loss. We went online and found this blog about others having the same thing happen. Ford should be held accountable.
Reviewed July 30, 2014
While driving down a 4-lane Expressway, my 2011 Ford Edge accelerator pedal stopped responding. The car did not lose all power, the accelerator just went dead. The car was idling very roughly, but when I pressed on the accelerator pedal nothing happened. There was no shoulder on the road so I had to stop in the middle of the road! I am SO lucky that no one rear-ended me before I was able to maneuver off the road. I turned off the car and waited a minute or two and turned the car back on. The accelerator was working so I headed home. The car went "limp" two more times before I arrived home a couple of miles down the road. The next day my husband followed me to the dealership with his emergency flashers on. My Edge went "limp" twice on the way to the dealership. The mechanic was familiar with the problem and diagnosed a bad Throttle Body. It was replaced for about $650.00 and the car runs fine now. This problem is common and needs to be addressed before someone is killed! I thank my lucky stars that this didn't happen on a busy interstate.
Reviewed July 25, 2014
Rear body cracked below window. I was told that it was no reason to repair. It was not a recall and the crack would happen again.
Reviewed July 23, 2014
We purchased a Ford Flex less than a month ago. The Flex has less than 1000 miles. I started to have transmission problems. Got stock in the third gear. I took back to the dealer Prestige in Mount Dora, FL where we bought the vehicle trusting that the Ford Service Staff could fix it. It took two weeks until the dealer called us up to say we could pick it up. We took back home and the next day the car was presenting the same problem. I am extremely disappointed with the quality, the service, the credibility of FORD's.
The car has to go back to the shop this Monday and I have to time frame to get my vehicle up and running. I think Ford headquarters should step up, see what can be done about this extremely dissatisfied client. I bought a new vehicle because I didn't want to have car problems. Now I can't even trust that if this vehicle gets fixed that my car problems will be solved.
Reviewed June 24, 2014
On Saturday, June 21, 2014, at 10:00pm my 2001 Ford F-150 started a fire under the hood after being parked for several hours. There was no trouble with the truck and we had just spent about $700 on maintenance services. Thank God my husband & kids were still up when they heard a loud noise outside, went to see what was going on, and found the truck in flames. The fire started to melt the vinyl siding on my house but the firefighters arrived just in time before the house caught on fire. I thank God for sparing my family and home. However, I would like to get any advice from those who has filed a case with Ford because something has to be done about these vehicles.
Reviewed June 17, 2014
Bought brand new 2008 Ford 450. Have been having numerous issues and problems with the truck. Was tricked out of extended warranty, vehicle needs $3800 in repairs and Ford is not helping. Each time I brought vehicle in for repair, I would note Ford what the issue was and they would always tell me it was something else, and after paying for their stated opinion of repair, I would still have same problem or another problem with vehicle.
Reviewed April 15, 2014
Back in about 2007 I purchased a used Ford 150 truck from a friend. The friend had the truck for two years and did not need it anymore, so I purchased it. One day my son and a friend were on a country road when I received a cell phone call that fire was coming out from under the hood. They called 911 and fire trucks were dispensed. The truck actually had a melted engine and totaled from the engine to the middle of the back of the bed. Three weeks later I got a recall notice. I only had liability so I ask my friend who I purchased it from if he had, and he said no. Ford had me send pictures to them. Their response was it was burnt so bad that determination could not be made. Once again today I get notified of the recall.
Reviewed April 3, 2014
I want to sue Ford because they don't want to fix the problem with the rattling notice. Now they give a letter that explain why the notice. They should had give to me before I got my Fiesta or explain to the people what they should expect after driving for few miles. I REALLY NEED TO SUE THEM. I don't want money I just want them to take their car back and give my $4000 for the down payment.
Reviewed March 21, 2014
I was scammed when purchasing a used Ford F150 2007, total of payments $48,681.36. The paper work I signed didn't have that total on it, I would have never signed for a used vehicle for that amount. That's a down payment on a house. Out of all the years of buying a vehicle I never was ever scammed. Like this, it's now 2014 still paying $6,834.64. Santander purchase my loan from Citifinancial bank. Can anyone help with this matter? I write a letter to Santander explaining this matter and they took away 3 payments that I already paid. Scammed and helpless.
Reviewed March 20, 2014
i bought a brand new right off the factory 2011 Ford Fiesta. All of the issues started after the first year at about 9000-10000 miles. I am just over 20000 miles. First the car would have problem accelerating. Took it to the shop. They just reprogrammed the transmission. That took care of it for a few months. Next during my oil change I found out that a part with the transmission was leaking so they replaced that. About 2 weeks ago my car was making odd noises and didn't know which gear to use especially at lower speeds, jerked severely when speeding up after a complete stop and wheels would just rotate before actually catching traction (tires are new) so they replaced the clutch.
Today my car is there again because it is making a horrible metallic scratching noises when braking, turning or accelerating. They are saying my brake pads worn out (at 20000 miles) and it affected my rotor. So far I am still under factory warranty. If I was not all those repairs would probably cost me as much as the car itself. I don't want to wait till my warranty runs out and have to start dishing out money to repair a car that is still considered relatively new. I want them to replace my car or give me my money back. I am not taking that car back from the Ford service center.
Reviewed March 15, 2014
Soon after purchasing a 2010 Ford Fusion... I noticed the interior had broken seat parts and each time I attempted to put it on it wouldn't fit. The tires needed rotating... There was no bulb light when backing out. The sales person said he would order the bulb... never got one. The ignition sometimes keeps going when I turn the key... The gas hand sometimes doesn't move. My minimum down payment was $600, salesman asked for $1000 and for me to not tell anyone. My payments I was told $300 monthly. I pay $389, I cannot afford to make repairs... and car payments. Went to several dealerships about trade options... and all three said I got screwed. Car might bring $5,000-$6,000. I owe over $15,000. I appreciate the Lender giving me an opportunity to re-establish my credit. And I have also hired Lexington Law Firm for assistance. I only ask that I be given a trade option. This has been and is very stressful.
Reviewed March 12, 2014
Purchased 2012 F450 in January 2013, $53,000.00. I purchased an additional warranty that covered motor parts only 200,000 mile warranty. I have a hot shot business and needed a dependable truck. Running a lot of miles, keeping maintain 61,000 miles the air conditioning stopped working, I contacted Ford, due to miles, air conditioning was not covered, $693.00 out of pocket costs.
3 days after the air compressor repair, the Truck started making a loud noise. It was the Turbo, Ford had my truck for over 1 month for repair, I lost my business. I parked the Truck to sell, after 5 months no sell, started business 1/14/14, under 15,000 miles later on 2/25/14 air compressor locked up. 2/27/14 Truck started making a loud noise, pulled over waited until the next morning for Ford repair to open. 2/28/14 confirmed Turbo problem, they were too busy and we needed to return Monday 3/3/14 1000 miles away from home, additional hotel costs, delivery costs and had to cancel all of our other jobs that we had scheduled.
I had to hire another company to finish my delivery at a high cost. 3/3/14, Was told by Ford the Turbo would be repaired in 3 days. They gave us a rental car to return home, the car covered 2 days, 1200 miles to get home. 3/4/14 Ford called to see if rental car had been returned yet, and to let me know that some sensors burn would needed be replaced, out of pocket charge of $392.00. When we returned the car, they tried to charge us $146.00 because we were over the 1200 miles. We calculated for them we did not go over 1000 miles. 2/28/14, I opened a case with Ford, was called back on 3/5/14 and was told they would get us a airplane ticket to return for the truck after the repairs were complete.
I explained about our losses, was told they could not help with any of that. I stated that I felt I should consult with an attorney and was told that this person could no longer speak to me and the call was ended. 3/12/14 no contact from Ford, I am losing business again, and there is nothing I can do? I have consulted with 3 attorneys. This is not something they can help with? I am being wronged, I spent $53,000.00 for dependable Truck I thought, now I am losing money every day that truck is not running. I have a Hugh Truck payment each month and a large Insurance payment, and Ford cannot help me. I am losing my business again. I need some help PLEASE, the truck was supposed to have the air compressor replaced 3/3/14 in Florida. It was a faulty air compressor.
Reviewed March 12, 2014
February 5, 2014, I was sent to Ford in Olive Branch Mississippi to check out the 2014 Ford Fiesta. I was on the road the next day (the car was delivered from about 40 miles away in TN). Sunday on March 2nd I was pulling into the driveway and the engine malfunctioned and vibrated continually until the engine was shut off. I cranked it up and it was fine afterwards - I assumed it was a simple computer issue. March 4, 2014 - MY BIRTHDAY. I pick my daughter up from school and break down at a four way stop on the way home. ENGINE MALFUNCTION. Shut off engine immediately. Major vibration! Roadside assistance was attentive, but couldn't get to me until 6pm.
By this time Ford could not tell me if I was able to get a rental car or anything "until my car made it to the shop". All I wanted was an answer and a plan on getting my daughter to school the next day. I get a rental the next day, but not until about 10:30am and this is after calling all morning and being avoided. I was called to pick up my vehicle on Thursday afternoon and told that a code was ran showing problem with the throttle and the problem was WEATHER INDUCED. They reset the computer and gave me the car back. I knew this would be an issue.
An hour after driving the car, it malfunctioned again, and once again would not accelerate or move more than a few inches. I was picked up and given a rental. I was not contacted throughout the weekend. I called Monday morning with no answer so I decided to go get some things out of my car. They told me they were just about to call me to let me know my car was ready and that they had replaced the entire throttle body. I was not happy about keeping a brand new car that already had a serious problem, but needed to catch up on all the errands. Today - Tuesday, March 11 I find myself BROKE DOWN AGAIN. I now have no rental, no car, and a booked vacation in 3 days. Happy spring break to me. I will never purchase a Ford again. Not to mention the miles put onto my car from the shop driving it as well as the gas that was not replaced.
Reviewed Feb. 19, 2014
I had to take my 2006 Lincoln Mark LT with the 5.4 Triton motor into my local Ford Dealership to have the spark plugs replaced. I was told then that this engine had issues with these spark plugs getting stuck and breaking into two parts requiring extra time and effort to do this service procedure. The cost of a plug change was high to me at $300.00 and if a plug should break it would be $95.00 for each one extra. I've read that Ford knew of this issue and still sold this engine without change after they became aware of it back in 2004. The total cost of the repair cost me over $1300.00 for what should have been a regular simple spark plug change (had Ford used a one piece plug or redesign socket) I am willing to pay a decent fee for a spark plug replacement but I do not feel that I should have to pay for plugs that break and take extra time to extract because of faulty parts and design. I am at a loss to find any help regarding this issue.
Reviewed Feb. 15, 2014
I own a 2006 Ford LCF truck purchased May 2007 cost $32,000.00. But after 7 years and 46000 miles, the repair and tow cost me over $17,000.00. Nov. 2009, mileage 19419 - replace starter and belt tensioner $1,600.00. Dec 2011, mileage 34983 - replace 2 fuel injector, main computer, cam sensor, crank sensor, $2,772.45. After talked to customer service the bill is $5,400.00. Dec 2013, mileage 46000 - replace all (6) fuel injector, $3,31.37 and oil pump $1,956.10.
The truck still not fixed right. Then I brought the truck to a Ford dealer in **. They said there is another repair needs to be done. The fuel tank and whole fuel system is contaminate - will cost me $3,500.00 because the lining of the tank is contaminated and Ford Corp knows about this defect parts and doing nothing. I talked the person in charge of the commercial truck department. They said it is true about the tank, but they also say it is the oil company.
Reviewed Jan. 28, 2014
1.27.14 - My beloved 14 year old 2001 F-150 started on fire while it sitting at my work parking lot most all day, since 10:30 am. The fire started after 4:25 PM, was seen at 4:40 PM, fully engulfed so much that it was too hot and dangerous for us (non-professional firefighters) to take the risk of trying to put out this blue-hot fire. When the firefighters go there and put the fire out, they were surprised at how hot this fire burned, so hot that it melted the hood totally, burned the tires, melted the interior back to the seats. Of course it is a total loss. I have started a case with Ford, don't know where that will go. This was such a surprise, it could have been SO MUCH worse. Had either of our sons been driving it, had it been parked close to our home or garage, had it been closer to other cars..... the list goes on and on and on. .
Reviewed Jan. 5, 2014
I have a 2004 Mercury Mountaineer (same as Ford Explorer and now serviced by Ford). Vehicle has always been well maintained, garaged, and has low mileage of 68,000, but unfortunately I've been the victim of 3 (so far) well known "design flaws" that were not covered because I was out of warranty. Each of these has carried a substantial price tag to correct. The first was the fan motor under the dash for heat. It made a loud clanking noise and there was no heat. I was told this was a common problem and the dash had to be pulled and the fan and motor replaced.
The next issued appeared shortly after. The back panel just under the back windshield developed a vertical crack - top to bottom close to the center. Dealer told me it was a design flaw and pushing the panel to close in a spot other than center causes this area to flex and crack. Again, well known problem but not covered. (I have since noticed at least 50% of Explorers & Mountaineers I see on the road with a crack that are of this era). Most recently, I have developed rust behind the rear passenger wheel well. I have consulted 2 body shops and they both told me "common problem with these models - usually just on one side. Design problem". This is a very expensive problem to fix, especially for a 10 year old vehicle.
If not for these apparent common problems, I've been pretty pleased with my vehicle, but I am very frustrated with Ford that they won't stand behind and repair these things. At 68,000 miles, I would like to continue driving this SUV, but I'm afraid what could be next. I've always bought Ford products, but their unwillingness to stand behind their product concerns me.
Reviewed Jan. 5, 2014
2007 mountaineer, 3 years of issues, dealership kept changing coils instead of checking intake manifold. Changed intake manifold and few coils that were replaced at dealership about ago. Now because of their incompetence, cost me time and money and now have two spark plugs that are oxidized and can't come out. Have to be broken. I been complaining about this going on 3 years with Ford and the dealership and no help. Enough is enough. My truck is well maintained, mint condition and I have to deal with all this ** for what?
Reviewed Dec. 5, 2013
On 12/1/2013, I started my car (2008 Ford Fusion) and it sounded & seemed normal. However, after driving less than 2 miles, my engine suddenly decelerated and the RPMs dropped dramatically. I tried to accelerate and it would not increase speed. I was able to get off the road safely. I had to have my car towed. The mechanic determined that the problem was due to a faulty power train control module which impacts the ignition coils and the estimated cost of repair is $2100! One of my ignition coils was melted. Ford has issued a Technical Service Bulletin (which suggests replacing the power train control module & all 6 ignition coils) on this issue; however, they do not deem this a safety issue!
Cars that just stop running or decelerate quickly is most definitely a safety issue. I can think of many scenarios where this issue could cause injury or perhaps even death. Had I been on a freeway or driving at a greater speed where there was more traffic, I could certainly have ended up in an accident with another vehicle. I researched this concern and found that I am not alone and there have many others affected by the same exact situation.
Ford is of the opinion that this should be the responsibility of the car owner and they do not hold themselves accountable. I understand how warranties work and I realize that cars age. However, this issue has nothing to do with wear and tear or age. This is a faulty piece of equipment that is causing a safety issue when it hampers a vehicle's ability to continue in a forward motion at a normal rate of speed. Ford Motor Company should issue a safety recall...not just a technical service bulletin.
Reviewed Sept. 22, 2013
This car has faulty door latches that can stop working at any time. I now have my two rear doors held closed with rope, handle to handle. The front driver’s side door is stopped from opening with the seat belt attached to it. The driver must hold on to the door around turns to stop it from opening. Good thing my 2001 Jeep doesn’t have these problems.
Reviewed Sept. 11, 2013
We bought a 2011 F150 brand new. We like the truck except for the shake we have in it. Every time we use it now, it shakes & we are scared that something will happen to it after the warranty is up. The first time we towed our 5th wheel travel trailer with it, it shook. When we got back home, we went to our dealership & they were more than willing to try to help us. They got in contact with Ford Motor Company & did everything that they were told to do. WE are more than happy with our dealership but we are totally disappointed in Ford Motor Company, as they will not do anything else to fix the problem. We have been calling them for 28 months now & all they have offered us was $1,000.00 towards another new truck. We have spent more than that just traveling back & forth to the dealership trying to get help from them.
We have had 23 Ford automobiles in the last 40 years. We have been loyal to the Ford company all of these years but I guess our Loyalty doesn't mean much to Ford Motors. Three of our trucks was well over 65,000.00. I guess this goes to show it doesn't matter how much money you give them, you are not worth the effort to help us or gives a real good deal on another truck. Oh well, maybe some other company will be better to us, as we will not be buying a new FORD TRUCK in the near future.
Reviewed Sept. 11, 2013
This morning I get a call from my daughter to say that while taking her kids to school, she had stopped briefly to put some gas in and, while fueling the station manager and several other people rushed to her vehicle with fire extinguishers. My daughter quickly got my grandkids out and, stepped away to let the guys do their job. Once the fire was out and things cooled down a bit. it was evident that the cause was from the exhaust swelling up due to heat and pressure of a clogged catalytic converter system. Thanks, EPA IDIOTS. You nearly burned my daughter and grandkids alive due to your stupidity. Ford should recall this whole damn line of vehicles (but won't) due to costs. I would not buy a Ford nor recommend one to anyone. Automotive mechanic-20+ years.
Reviewed Aug. 20, 2013
Cruise control is malfunctioning and it is in the year of the recall but, the VIN is not showing recall. The National Highway Transportation Safety Administration says that Ford owners should watch for all cruise control problems including cruise controls that cannot be activated or have just stopped working. Owners should also watch out for broken brake lights, brake lights and ABS warning lights on the dashboard, and not being able to get the vehicle out of park.
Reviewed July 25, 2013
Ford F-550 6.0: This engine has 23,000 miles on it. I have had to put an EGR delete kit on it pay for a gas tank problem that Ford knows is a problem. And it is still giving me problems. DOES anyone make a decent truck anymore???
Reviewed July 3, 2013
I bought a Ford Fiesta in October 2012. It was a 2013 model. At 7000 miles, my problems started. First, my transmission started to stick; my car was out of service for 9-10 days. A day or two later, it overheated, so I had to get it towed. After complaining to AutoNation, they were not forthcoming with a customer service number for me to call and complain. Finally, after emailing and calling around, I got the number to the corporate office customer service. They went to the dealership to make sure everything was being handled. I received a maintenance plan for my trouble.
A few hundred miles later, my car overheated again. By this time, I moved to Orlando. I took my car into Greenway Ford. They had to order an oil cooler; it took Fri- Mon. So far, I have had this car in service for 15-16 days. So, I filed a complaint with BBB Auto Line. Consumer Affairs called and I told them what has been going on with this car and it's not safe. I picked up my car from Greenway and attempted to drive to Miami. Halfway there, the warning light came on: "ENGINE MALFUNCTION, SERVICE NOW!" I was horrified. I pulled over and attempted to call Ford Consumer Affairs, with no luck. It went to voice mail and I left a message. I called Customer Service and they said they could not help me because my complaint is in Consumer Affairs. So, at this point, I have to take the car in to Metro Ford in the morning. God only knows what's wrong with that car.
Reviewed June 28, 2013
Vehicle decelerates while in motion. This was my experience driving on the Interstate highway and the car dropped speed from 55-60 mph to 0 mph. With fast reaction, I pulled over to the shoulder. The car kept idling but there was no acceleration at all. After mechanical diagnosis, the throttle body is defective. It's all good electronics/mechanical parts are not failure proof. After calling several local dealers with the same response - PART ON BACK ORDER - I called Out of State dealers getting the same response. There is no recall on this matter and I wonder what is Ford waiting for - Casualties on our roadways? It sounds like Ford Has a National back order on this part. Why not recall it and make repairs on their dime, not the consumers? Thank you.
Reviewed June 22, 2013
There are at least two Ford Freestyle owners here in the small town of Boone, NC who spent over $1,200 at the local Ford Dealership to fix leaks that come in over the driver, passenger and in the back. These leaks also get into the computer system causing all the lights to come on, accelerating problems, as well as the whole car shutting down. Once, it shut down on the interstate! This is very scary, especially with 3 small children whose safety is being compromised. Contacting Ford has gotten us nowhere. With $1,200 down the drain, and the Freestyle has the same problems, I will stick to buying Hondas in the future.
Reviewed June 14, 2013
We purchased a Ford Edge for the specific reason of towing it behind our RV. The dealership assured us the transmission was built to enable us to tow it four wheels down. This part is true, but what they neglected to tell us is that the car does not charge the battery unless it is idling or being driven, leaving us with a completely dead battery after even an hour!
After talking with the customer service at the Ford Corp... that's it. Pretty much too bad. The manual tells you to start the car after 4-5 hours of towing, which is difficult since it is dead after one hour. Ford could not even give any assistance in what could be done as far as spark plugs, trickle charger, etc. Too bad... a $27,000 mistake. I wish I had my CRV back; no problems whatsoever!
Reviewed May 27, 2013
Woke up at 1:45 AM to the sound of a horn from a car in the driveway. I thought someone was breaking into the A6, but upon looking out the kitchen door, I saw that the 2000 Ford 150 XLT was on fire. The hood was on fire, so we moved the A6 out of the way and called 911. The truck had been parked since 4:00 PM the previous afternoon, with no flammable items inside and no noticeable irregularities with the operation of the truck. We have no idea why the fire started, but the truck and the contents are a total loss.
Reviewed May 5, 2013
On Monday, 4/29/13, my wife parked the Explorer at 4PM. At 1:30AM the phone started ringing. A neighbor was pounding on our door and a fireman pounding on our bedroom window. The Explorer had started on fire on the driver's side of the engine. The fire melted everything under the hood and started the tires and driveway on fire. The fire spread to my 2005 GMC 2500, a fence, pine tree and the face of the garage. About $35k damage. I was worried the fire may have started by the new starter we put in the week before, but the fire line was above the frame and starter wires were still good. The fire inspector from St. Paul said they saw the fire in the battery and wiring area often. 3 days and Liberty is already cutting checks.
Reviewed April 23, 2013
Truck was parked in the driveway and caught fire under the hood. Local Ford dealership was aware of recall that could have caused the fire but refused to work on it. Their advice was to contact insurance company because the work that needed to be done was worth more than the truck's value.
Reviewed April 22, 2013
I own a '97 F150 ext cab 4x4 4.6. This truck has been very reliable for years; it had an engine replacement a few years back. Three and a half weeks ago, I traded in my other F150 truck that was a 2006 with a 5.4 (not too good on fuel). Now, having a more economic vehicle, I haven't driven the '97 in at least three weeks. On Thursday evening, I started the truck, let it run for 20 minutes (just to ensure the battery stayed charged), shut it off, had dinner and then went to bed about 9:30 and the truck was good then.
I had to be into work early on Friday morning. We have had a lot of rain in recent weeks and I thought I may have to work outside. I grabbed my rain jacket from the back seat of my '97 truck at 3 am. On my way to work, the truck seemed good at that time (no burning smells). At 5:30 am, my wife called me at work to tell me that my truck was on fire in the driveway and caught the garage and house on fire. Luckily too, our wonderful neighbor that happened to wake up and look out their window had seen the blazing fire and woke up my family and got them out of the home.
The neighbor also called 911 at that time. The local fire dept. also needs recognition to quick response. Had they been 20 minutes later, I think I would have lost my home and all of my garage. The truck is a total loss with melted radiator, hood, plenum, and all aluminum parts. The truck had a lift, tonneau cover and $1800 in tire and wheels are all gone. All the glass and interior is completely gone as well. Of course, the truck is paid for. It only had liability insurance and home insurance doesn't cover the vehicle. I'm not sure how to proceed. After reading all the other posting, it is evident that there is an issue and Ford is very aware and is turning a blind eye to the problem. I am having a fire investigator look at the fire. I guess we will see what their thoughts are about fire and Ford's ongoing issue.
Reviewed April 19, 2013
Just like everyone else here, I had a front spring (passenger's side) on my 2002 Ford Taurus break and puncture my tire at a cost of $434, plus $103 for the tire. Being a former Ford dealership parts department manager, I know that there was a Field Service Action (recall) that did not involve the company actually calling the vehicles in to have the springs replaced, but provided extended warranty coverage for vehicles that experienced problems. I personally sold over 300 pairs of springs during the last year I worked. My vehicle no longer had coverage, like many of yours, apparently because either the vehicle was too old or had too many miles. I hate that I can't remember the FSA number or the age and mileage limitations.
Reviewed April 5, 2013
Safety Concerns with Ford Motor Company - 2/16/2013: As we merged on to Lakeville Highway, Petaluma, CA we began to accelerate and the vehicle revved but would not shift out of first gear. We contacted Ford Motor Company and the vehicle was towed to Henry Curtis Ford of Petaluma. My mother-in-law drove from Brentwood to Petaluma to pick up my husband, myself, and our dog. Sales manager William said he would reimburse her cost for gas and work on a rental if they determined Ford was liable for the vehicle's issue.
2/18/2013: Henry Curtis Ford contacted us stating the vehicle had a lot of codes they would need to weed through to determine what the issue was with the car (which is different than what the original receipt stated). Henry Curtis Ford said we could now have a rental vehicle and sent us to Enterprise. Enterprise rented us a Chevy Impala. 2/20/2013: Enterprise asked us to return the Impala and exchanged it for a Dodge Avenger. 2/21/2013: Henry Curtis Ford claimed the vehicle was fixed and could be picked up. Future Ford and Lincoln of Concord arranged to have the vehicle driven by Ford from Petaluma to Concord.
2/22/2013: Per Future Ford of Concord, the vehicle would arrive at my work when I was off at 1:30pm so I should return the rental, which I did on my lunch break. Future Ford of Concord called to let me know the vehicle had an issue on the drive to Concord from Petaluma; it would not shift gears or accelerate. Future Ford of Concord picked me up and took me to Hertz to get a rental, a Mazda 3. I went to Future Ford to get my receipt from Henry Curtis Ford. The receipt basically said nothing was wrong with my car, no errors came up on tests, and it was returned. This is different than what my husband and I were told from the Service Advisor.
I called Henry Curtis Ford and left a message for Joseph **. I spoke with the Service Advisor Andy ** at Concord Ford and asked his notes be thorough and include all communications with their technicians, any tests or maintenance performed, and documentation of our communications. I discussed my concerns with the Sales Manager William who appeared concerned about the situation. William assured me he would be able to reimburse Angela for the gas, but since she was not local, he would have to look into how.
2/23/2013: Concord Ford detailed the Mazda 3 rental since it had a funny smell and Hertz is not open on Saturdays. 2/25/2013: I spoke with Andy ** at Future Ford to try and understand the issue and procedure to correct it. I called Ford Manufacturer and opened a claim. The claim was escalated and assigned to Leslie ** (866-631-3788, extension **, email: **). I spoke with Joe **, Service Advisor at Henry Curtis Ford, and advised him of how the receipt was written. He said he would fix it and send it back to us.
2/26/2013: I left a message for Leslie since I had not heard back. 2/27/2013: Leslie called me back on 2/27/2013 and stated a Ford script that they stand behind their warranty and asked if she could offer me a Service package to help with my trouble. I told her I was scared and I have never been in this sort of situation. I asked how long this may go on and she said she had no idea. 3/1/2013: I spoke with Andy ** at Future Ford. 3/4/2013: I went to Future Ford to check in on gas refund from 2/16/2013. William had not yet found a way to refund the gas, such as providing a gift card. William said he would have a check sent to Angela. 3/5/2013: I called Joseph ** at Henry Curtis Ford and asked if the receipt was updated or mailed. He said it had been updated and mailed but he would mail again since we did not receive.
3/6/2013: The Mazda 3 rental began to smell again, so I exchanged the vehicle for another option at Hertz, a Chevy Cruz. I contacted Ford and spoke with Leslie. I told her I was so upset and I wanted to drive my car and I was unhappy with the rentals. I pleaded to have my car fixed, replaced, or a buyback. She said she couldn’t fix it any sooner, so I said to go forward with the buyback. This conversation was really hard. I was literally to my breaking point, in tears, and she made me feel like I was asking a favor they couldn't fulfill. Leslie spoke down to me and said she couldn't control what they had at the rental agency and she could only file requests for buybacks, which could take up to 10 business days. Ford has the buyback starting on 3/7/13 and Leslie insisted multiple times in future conversations I requested it on the 7th. I didn't see a point in arguing, but I took notes and documented the 6th personally.
3/8/2013: I spoke with Andy ** regarding parts and status. 3/14/2013: After another request had been made with Joseph ** for the receipt to be sent and it was not received (exact date of second request was not documented), I drove to Petaluma to get the receipt. The receipt was still not updated to the same information they had said over the phone; the only note that was added said the issue may be related to PCM. This was never mentioned to us during the time the car was in Petaluma; it was only something thought to be the issue after Ford in Concord had got the issue to occur in a picture they took and sent to a Ford technician, via their hotline.
Rick **, Service Manager at Future Ford, calls to tell me they are still waiting on a part called the PCM, but it is on back order and they will not receive it in their factory until the 20th and have an emergency order to have it in expedited. I was in the Petaluma dealership and missed the call. I called Rick back upon leaving and left a message asking him to call me back. I called Leslie ** (assigned to my claim with Ford) and left a message. Upon getting home, Joseph **'s receipt was received in the mail.
3/18/2013: 30 days no vehicle, 8 business days into buyback request, and no follow up. I called Leslie ** and left a call back message. 3/19/2013: I went to Concord Ford, left a note for Rick ** to call me back, and spoke with William about the check for Angela's gas. He had her information and said he was still working on getting it made. I spoke with Andy **. 3/20/2013: I stayed home from work to focus on getting this resolved, 32 days in. I called Leslie and left another message. I went to Ford Manufacturer’s Customer Service to request my issue be addressed, escalated, or resolved. I spoke with a gentleman named Bruce who assured me I could get a call back from Leslie or her superior within 1 business day. Bruce was a very kind representative who conveyed a sincere tone and empathy.
Leslie returned my call later in the afternoon. The conversation was really intense and it was clear she was irritated with me and felt she did not need to check in with me until she had more information. I don't even know how to write how this call made me feel. It was emotional and it impacted my judgment of Ford more than any of the issues I had with my car. I have never been made to feel as insignificant by a company as I was that day. There was no regard for my situation or remorse for them being the reason it was caused. Leslie was cold and uncooperative. End of the business day, Rick ** from Future Ford of Concord called to say they fixed the problem. I shared with him we are afraid of the vehicle and for our safety. I requested they leave the vehicle there since we will not risk driving it, or to tow it to our home. They said they would keep it there until they heard back from Leslie **.
3/21/2013: I called Leslie and pleaded for an answer and she advised they had not returned a response and that the buyback request is dealt with behind the scenes and she will let me know when a decision is made. I asked why it was taking longer than the ten business days she stated and she said it can take longer in different situations. She said if I went through BBB, it would likely take 30 business days. She said she may hear back on Monday and she would call me then as she was out of the office on Friday and the weekend.
3/25/2013: I called Leslie and left a message in the morning, a second in the afternoon, and called one last time in the evening, and she answered. She advised she did not have any additional information and would call me when she did. 3/27/2013: I called Leslie in the early afternoon. I received a callback in the early evening. Leslie said the buyback was declined and could not elaborate as to why. The response I was given after 15 business days was "It did not meet your state’s Lemon Law requirements". Leslie ** offered to pay 1 month's car payment for my inconvenience. She stated the check will be processed through the dealerships accounting department, which usually takes 10 business days.
3/28/2013: Future Ford of Concord asked me to pick up my vehicle and they could not tow it as there would be an expense to Ford. 3/29/2013: I picked up our Fusion from Future Ford in Concord. My husband drove the car home. Prior to the issue, the vehicle seamlessly shifted through all the gears. Now you can feel a distinctive shift in gears from first gear through third. The vehicle now also has a rough idle as if it were under a slight load, similar to the air conditioner is running.
3/30/2013: I went to Future Ford to ask Andy to update the receipt. The write up did not specify the issue is intermittent. Andy stated the car shifts hard since it is an adaptive transmission, which learns how you drive. This left me concerned on how they drove my vehicle when they put the 100 miles to test the replacement PCM. Angela received the check in the mail for the amount of $67.50. 3/31/2013 - 4/1/2013: The Fusion is in our driveway as we are afraid to drive it. I received a ticket in the mail addressed to my husband and me, stating we went through a tollbooth for the bay bridge on 3/20/2013 at 12:09pm without paying. The ticket said we owed a total of $29.00.
4/2/2013: I went to Future Ford and asked to speak with the General Manager of all operations for the location. William said he was the General Manager of sales and could assist. I politely declined but gave him the copy of the ticket and waited 14 minutes for him to return. He tried to review the issue with me but I politely declined. He asked me to wait another moment. I waited for 2 minutes until he returned and brought me to the Service area to speak with a Service Manager. I politely declined and asked to speak with the General Manager of all operations for the location.
Rick ** assisted me 2 minutes later. I advised Rick ** (General Manager of Future Auto Center of Concord) of my issues, concerns, and request for the buyback. We discussed the situation. He seemed to have a realistic understanding of my situation and advised he would attempt to bring the issue to the manufacturer’s attention again and contact me on 4/3/2013 to touch base or provide feedback. Rick also confirmed a check would be in the mail the following day for the Fast Trac ticket. I emailed Rick ** my letter for my buyback request, and the timeline (up-to-date timeline).
4/3/2013: I received an email from Rick **: “Thanks for the information and sharing your concerns. I have spoken to our Ford Zone Manager for Fixed Operations and provided him your information. I have asked him to review the information and see if there is anything else that can be done. He has told me that he will be contacting you in the next 24 hours and will have the file reviewed, which may take a few days. If you could please shoot me an email when you hear from him, I would appreciate it.”
4/3/2013: I received a call from Brian with Ford Motor Company who advised me of his meeting and conversation from Rick **. He stated he intended to escalate my situation and concerns with Ford Motor Company and request my file be reviewed again. He stated he would follow up no later than 3 business days. I replied to Rick **’s email: “Rick, Thank you for your follow-up email. I appreciate your involvement and pursuit of my concerns. Brian called after leaving the Concord Future Ford office and advised he would escalate my situation with Ford Motor Company. I should hear from Brian within the next 3 business days.” 4/4/2013: The Fusion is in our driveway as we are afraid to drive it.
My husband and I were both excited and anxious to purchase a new car. The monetary commitment involved in this investment was daunting to us, so when making this decision, we naturally looked toward Ford, a company we have always trusted. Regrettably, the ensuing debacle we have become embroiled in to obtain a Lemon Law buyback has made us second guess the decision entirely.
We feel it is apparent that there is a failure on the part of Ford to address this issue in a timely manner. According to the Lemon Law of California, part of the criteria to have the company buy back a vehicle is that the owner is unable to use the vehicle for 30 days due to an automotive problem that puts the owner’s safety at risk. This is exactly what has transpired, and yet we were denied by Ford Motor Company for the buyback request. As a result, we are now taking any and every action reasonable to obtain a buyback. Further, we have engaged in a grassroots campaign on Facebook, created fliers, and pursued other creative methods to inform the public of the poor treatment and problems we have endured by purchasing this particular Ford product.
In order to rectify this negligence, please assist as follows (listed in order of preference): (1) get the buyback request approved; (2) exchange our current vehicle at no additional cost (unless the new vehicle is of a greater cost than the original overall cost including all taxes, fees, incentives, and cash down). We agree to honor the difference in mileage at a prorated price to ensure this costly imposition is resolved in the quickest, safest, and most satisfactory way. Thank you in advance for your help.
Reviewed April 1, 2013
I went to the Ford Credit website on January 9th to make January payment due January 7. After making payment, I checked the box to extract payments automatically on the due date heretofore, thinking that this would start in February. Apparently by checking that box, my payment was not applied to January. There is no smart feature on that site that applies the funds to the last payment due and no payment was made until February 7, skipping January. I did not notice this and on March 2, I received a robo-call stating that my account was seriously delinquent and to call Ford Credit ASAP. This came as a total surprise to me.
I spoke to a very helpful rep named Windy, who read the situation clearly, but also told me that my account was reported delinquent to the credit bureaus. She understood what happened and it was obvious that I didn't check in on January 9 for any reason other than to make payment. She referred it to a supervisor. Over the next week, I spoke to 3 more reps and 2 supervisors. They told me that I should give it 30 days. Today I'm at 30 days and dealt with two people this morning who were completely unsympathetic to my issue and kept reading me the rules. My contention that the system should be programmed to apply payment to the last payment due was met with deaf ears and was told that even after submitting written complaints electronically, that they must be written in pen and ink to be considered for reversal.
I have invested at least 8 hours with this company to resolve an issue that was triggered by software that is programmed by them. Hence an internal Ford issue. This can easily be resolved by a company that actually values its customers. I had a similar technical issue with BMW a few years back and it was resolved efficiently and with great courtesy. Within 3 days I received a letter of reversal from them and all three credit bureaus were notified. Ford apparently has a banking arm that is way behind virtually every other I have dealt with regard to treating its customers fairly. I will continue this pursuit to clear my credit. I will never buy another Ford product again.
Reviewed March 3, 2013
We purchased our E-150 custom van 7 years ago. It has been well-maintained while we owned it. It had been parked for two days when it spontaneously caught fire. Thanks to a quick response by our local emergency services, there was little damage to our house. But the van is a total loss. It was a rude awakening to see it catch fire too. Nothing like having a police officer pound on your door, yelling, "Your house is on fire. Get out!" I had no idea this was so common.
Reviewed Feb. 21, 2013
Last night, I spent the night at my boyfriend's. I was awakened to the sound of an alarm and people screaming. I looked out the window and his Ford 1995 F150 was blazing. There were flames and black smoke and the smell of rubber. He was working and so, after calling the fire department, I called him. The truck had been sitting in the parking lot for three days and this night was the coldest night of the week and it was raining. I was thinking that someone set the truck on fire but, after reading the information on this site, I am shocked and amazed. My mom bought this truck from a dealership about ten years ago and it was well maintained. Apparently, that means nothing and filing any paperwork with Ford would be useless. This really sucks. We will never buy another Ford ever!
Reviewed Feb. 4, 2013
I just read the posts and what happened to my truck was exactly what I read - 2000 F150 extended Cab, excellent condition, low mileage, parked for 5 hours, then spontaneous combustion. The engine looks like it was nuked. Though I am sure the Insurance will cover it, but not nearly the value of the truck or the contents that were destroyed. Does Ford provide any compensation?
Reviewed Feb. 4, 2013
2002 Ford Taurus SEL - On January 5, 2013, I was backing out of my driveway and heard a pop. When I got out to look, my front driver's side tire was deflated. Come to find out, the coil spring broke and punctured the tire. I found out previous model years had a recall for this same issue but not 2002. I called Ford customer service at 800-392-3673 (1 for English then keep hitting 0 and you'll get a live person. I didn't even bother waiting to listen to the messages, just kept hitting 0). I was told that there is not a current recall for this issue with this model year. What they did was document the concern by forwarding it to the National Highway Safety Board. This stinks, as this will now cost a pretty penny to get fixed.
Reviewed Jan. 22, 2013
My wife and I awoke this morning around 0600 to the sound of a horn honking right next to our bedroom window and bright lights outside. I figured someone was trying to pick up a friend to take to work and had the wrong house. When I looked out the window, I saw my 1999 F-150 with a 12"-18" hole in the center of its hood with flames shooting up through it. The horn honking must have either been an emergency alarm or the wires crossed after the plastic melted off them. I ran outside while the fire was still relatively small and attempted to put it out with a small kitchen fire extinguisher - which only lasted 3 seconds and did nothing to stop the blaze. I quickly pulled out the important things I could reach from inside the cab and it went up in flames shortly thereafter.
My wife had already contacted 911 and I tried to turn on the garden hose - which was right next to the truck - but it was frozen solid. I quickly hooked up an empty hose, but when I turned the water back on - I only got half power (there must have been a partial ice blockage) so I proceeded to hold a trickle of water over my aluminum truck bed tool box while the firefighters arrived and got their hose out - which only took about a minute. They blasted the truck with water and got most of the flames out, and then they blasted and showered several spots with foam.
The cab was burnt to a crisp, but everything in my aluminum tool box in the truck bed was okay aside from a plastic tool box melting slightly to the inner wall of the aluminum box. A corner of our garage - which was almost directly over the rear driver's corner of the cab - had slight blistering to the paint, but it's hardly noticeable. We were very fortunate that this happened at a time when we were both able to react to the emergency as it was unfolding, and we were very fortunate to have been able to remove almost everything of any value from the cab, and fortunate as well that the garage didn't ignite.
It was below freezing out for sure, and my truck had sat there cold for about 36 hours before the fire started. From now on, I'm going to park well away from our house and garage. I'm also going to buy several types of fire extinguishers to keep in the house and in the next vehicle I get, as well as a designated emergency-hose to keep indoors to prevent it from freezing. And having read so many other stories here about spontaneous combustion in Ford vehicles, I don't think I can ever buy one again.
Reviewed Jan. 4, 2013
My Ford 500 has been at the Ford dealership in MA since November 17 (almost 2 months). I am told it has a transmission problem. The entire transmission needs to be replaced because CVT is not repairable. However, Ford is out of stock. They provided a Hertz rental for a month but today they called and said they will not cover the rental and have no answer when they will have the part! How can you sell a car and not provide parts? How can they just dump a customer who has been loyal to them for 32 years?
Reviewed Jan. 4, 2013
Yesterday, I went out to my 2003 Ford Taurus SE to go to work. As I started to back out of the driveway, I heard a loud pop. I got out to find that the driver's side front tire was completely flat. When roadside assistance came to change the tire, he discovered that the coil spring had broken, stabbing a huge hole in the sidewall of the tire. He looked & said the sway bar link was also broken. The tire alone is going to cost me $110, & I will have to have the car towed as it is not drivable. The roadside assistance guy estimated the cost of repair between $500-$1,000, a wide range, I know, but looking at this forum, it appears it's going to be more on the high end. I strongly suspect both front & rear will have to be replaced, and I have no idea where I am going to come up with that kind of money. I'm very angry that this year has not been recalled, especially considering how dangerous this is. I'm thinking strongly of starting a petition on change.org to get Ford to change its mind.
Reviewed Jan. 1, 2013
This is dangerous; they should not be breaking. The left front tire blew out when I was backing out of the garage. When I removed the tire, I noticed that the coil spring had broken, leaving a jagged edge. The edge ripped out the sidewall of the tire (a fairly new studded snow tire that will be expensive to replace).
Reviewed Dec. 24, 2012
I have had a 2000 F-150 Lariat 4x4 Ford truck for 12 years. All has been fine and no mechanical issues - 149k miles. Today I drove down, rented a video, drove out to Subway and ran in to order a sandwich. I came outside and my truck was on fire (engine compartment). By the time the fire department arrived, my ole red truck was a total loss. Why would it just catch on fire? The engine was off. It's really a bummer as now I am out an expensive ride. Plus I had just spent $1,440 on tires for it a week ago. This truck has been maintained - regular oil changes and not one problem. Basically it was very well taken care of. It seems to me there was some kind of malfunction in the engine compartment after shutting the vehicle down. This should have never happened.
Reviewed Dec. 12, 2012
The second front spring has now broken. First it was the driver's side - now the passenger. I don't understand why the recall doesn't include the 2003 model, since they obviously have the same problem as the other ones that there has been a recall on. The mechanic said it won't be long before the rear passenger one goes too. This is a very dangerous position that we have been put in by Ford not recalling these. Who is responsible for starting a recall? This is not fair or good business.
Reviewed Dec. 10, 2012
I bought a 2005 Ford F-150 for my husband, Aaron **, as a coming home present from Iraq. We taped a huge red ribbon around it and waited for the Army to move the buses so he could see it. Just to have that very present take his life. He was 22 years old, with a 3-year old child, and the truck took his life. Not Iraq or terrorism, but here at home by one of the most trusted American names we have. It is believed and documented by the Criminal Investigative Division over Fort Hood that his death is indeterminable, but stemmed from a fire in the front engine compartment.
Aaron parted ways in the early evening hours of September 10, 2008 from a 30-day field training mission to head home for relaxation. He walked in the door, cracked a 16oz Natural Ice and headed straight for the toilet. No less than 5 minutes he was talking to me, reiterating the day before him and letting his stresses unfold like duty does at this hour. I failed to remember that this would be our last conversation and completely failed to put all my trust in him. Instead of telling him I loved him, I told him we would be divorcing. That the stresses he held onto were quickly becoming mine and with that, he threw his ring, jumped up from the toilet and headed to bed. Neither of us knew that the fire would seriously sever that conversation.
When I woke the following morning, I decided to not call him. He had been in training for the previous 45 days and I thought with the heavy sentence I laid on him, he might need a day to go fishing. I was to attend his only sister's wedding, since he could not. His redeployment date was nearing and he was to stay within 150 miles of Ft. Hood. The 11th went on like no one was watching. No one in the **'s home was worried about anything, but football scores. I too was not. I did not know Aaron had taken his last breath, in our own home, with all that military training. No, I was the last one who believed Aaron was not breathing. I made a few mistakes in my lifetime, but this certainly was the largest. Army life, army strife, together forever, it is our life.
4 years have passed. Nothing has been the way it was the day before Sept. 11, 2008. It is more like a divorce that I had wanted at 24 years old. Who knows what divorce really is at that age? But now I battle my in-laws over our only daughter. I have rarely seen reality bite until I envision why Ford caused that fire in Aaron's truck. I lost the battle in them. I lost my daughter to my in-laws and I lost Aaron. My heart grieves for Taylor, our daughter. She suffers without her father and her mother. I only wish I had words to describe the catastrophe Ford caused my family. But one day it will matter and all will see. My ambitions to become an attorney purposefully to convict Ford and all that they are capable of as an American motor company will guide me for the rest of my life.
I ask God for mercy upon Ford - its creators and its will.
Reviewed Oct. 25, 2012
I will definitely add images of my Ford F150 truck explosions and how quickly the truck burned up our home. My favorite Ford F150 4X4 $45,000.00 Lariat SuperCrew truck (which I usually park inside my home/garage) burned and exploded several times, burning down my home (especially half the home/roof). Flames and black smoke filled the home entirely. Ford advertised for years their Ford trucks are "built Ford tough." My stepbrother, a 20-plus years New York police officer, worked many overtime hours at and around ground zero (after 9/11) and I decided to buy American, put money back into building the American economy after 9/11, help Americans keep their jobs in the car manufacturing business, etc. So I purchased a new 2001-2001 Ford F150 4x4 SuperCrew Lariat truck with the best intentions based on supporting the American economy after 9/11 and based on Ford's advertisement for many years that Ford trucks are "built Ford tough".
Nevertheless, I found out at 12:30 am, August 10, 2006, after discovering my truck burning and exploding with flames shooting from the hood and quickly engulfing the truck, flames spreading and quickly covering my home, etc. Then years later, after being lied to and lied on repeatedly day after day, month after month, year after year, 5-6 years down the horrible road of complete fall out after a fire disaster and our lives have been completely disrupted, torn apart, traumatized so severely my health, family and a good decent spacious home, nicely furnished, great property and everything else has been ripped away and destroyed to a point of no return as a direct result of the horrible mistreatment, we were received by Ford Motor Co. and their investigators and representatives. We were told 5-6 years after the fire that Ford has had this problem since early 1990s and have allowed people to purchase their vehicles without sending customers recall notices; thus, many families and children have died in Ford fires and have had serious health issues that often lead to death as a result of the significant stress from dealing with the mistreatment by Ford and their affiliates, etc.
See also "Fire Under the Hood,” which discussed how a four-year-old beautiful soul, Blake Washington, died after the family's Ford Expedition spontaneously burned up in their garage. The family suffered for years after being mistreated, ignored, and disrespected so horribly. Blake's mom died 4-5 years later (around February 2009) from a broken heart, auto-immune system failure and many stress-related health issues spiraling from her losses. Around 2009-2011, I read an article written by Blake's mom and dad, Tanika and Juan Washington (a military family). They wrote a detailed article about how bad Ford and Texas Instruments treated them after their Ford Expedition's defect caused a fire and burned their home and daughter. When will the President, U.S. Congress, and responsible officials help all of us who have had our lives ruined and experienced significant losses as a direct result of Ford Motor Co., Texas Instrument, and DuPont's pure negligence and criminal responsibility of making defective products costing billions of dollars that they know cause significant loss of life, liberty, privacy, property and that has systematically destroyed the entire lives of many families?
We need responsible officials to help, such as the, U.S. Department of Justice, U.S. President, Congress, the Southern Poverty Law Center, the Brenan Center for Justice and MoveOn.org, Change.Org and every human rights and U.S. Constitutional rights organizations and attorneys who are not afraid to step up and help make the lives better of millions of Americans citizens and millions of U.S. military families who have suffered profusely. As long as Ford Motor Co., Texas Instruments, DuPont, and all the Ford dealerships can get away with making billions in profits knowingly selling defective products that cause loss of life, health, property, etc., these companies will continue to do so without any mercy whatsoever on the American public. A little injustice anywhere leads to a whole lot of injustice everywhere. And when good people know that evil exist and fail to take action to stop it, then they too are just as evil as those committing evil act. This is nothing less than homegrown domestic terrorism: to purchase a truck that's like a ticking time bomb. You never know when it’ll explode.
We learned 5 years after the fire by an expert in our case that when the gears start sticking in park or drive and you have to wiggle the gear handle to change gears, that's a sign that the vehicle is in trouble. It's a very, very small minor technicality that people don't even think twice about when they may have a little trouble changing gears from park to reverse or drive and most people are rushing off to get to work, home, etc., and never even suspecting this is a small signal to a major product defect. Ford would rather wait you out with their highly paid attorneys than pay middle class or working poor people any significant compensation to get your life back on track and make you whole after their trucks caused disaster.
Reviewed Oct. 19, 2012
This company is very rude, disrespectful, and unprofessional. When contacting them about my account, they have the nerves to ask me why I have called so much. I advised them that they call everyday and sometimes 5x a day but when I call, you have a problem. The representative Theresa and Kimberly ** are very ghetto and unprofessional. Just because they hate their job doesn't mean they have to treat their customers like dog **! I'm very unhappy with this company. I would advise anyone considering this company to please reconsider and go with a private financing car dealership because it's the same thing!
Reviewed Oct. 11, 2012
Ford Customer Service treats its customers like 2nd class citizens. They tell you one thing then do another. The settlement offer payment I sent in on 09/19/12 took almost 2 weeks to post. Now I was told that they are selling my vehicle at a private sale if I do not send in the balance plus repossession fee which I have already done. It was delivered at 8:57am on 10/09/12 and as of now it has not been posted to my account. I have sent the money both times and Ford has faltered on their end by not posting the payments in a timely manner.
They have moved the vehicle from 100 miles to 200 miles away. Now I have to get someone to go with so that I can get my vehicle if Ford decided to post the payment. Do not worry that there will most likely be another post if I ended up losing my vehicle because of the way Ford does business. I would never recommend Ford or Ford Credit to even my worst enemy, much less a friend.
Reviewed Oct. 10, 2012
I sent the settlement offer, but it took Ford over two weeks to post the payment. So they stated the only way I could get my vehicle back was to pay additional money the balance of what I owed and a $420 repo fee. I sent that money in by priority mail delivery conformation. It was delivered at 8:57 am on 10/09/12 and it still has not posted to my account. Ford said the vehicle is up for auction on 10/13/12 which is now 200 miles away from where I live instead of the 100 miles from the repo yard. I do not know why Ford treats its customers like second-class citizens. If Ford is going to continue doing business like that, they are going to end up the loser because people will not go back to them to purchase a vehicle. The people at Ford that I have spoken to over the last two weeks are either rude, hateful or discourteous who hung up the phone when you start to talk to them.
I have been told that the one supervisor is in a meeting even though she picked up the phone and then very rudely disconnected my call five times in two days of calling her extension. I have never been treated that way before by people that are supposed to be your account manager or in customer service. Boy, that is really some kind of customer service - hang up then they do not have to worry about the problem you are calling about. I will write another complaint once I find out if I get my vehicle back or not since there is not one red cent owed on it right now. But yet I have to come up with a way to Greensboro, NC from Loris, SC to get my property back. That should not have been taken in the first place.
Reviewed Oct. 3, 2012
I was called and then sent a letter to pay a settlement amount of $1,403.76 on the phone and in the letter, I explained to the lady (877-231-8641 ext. **) I would have the money in a couple of weeks because my husband had just passed away. She stated this could not wait so I put off paying other bills to send the money on Sept. 19th. Well, on Sunday, Sept. 30th, they came and repossessed the vehicle, in which Ford is not open on Sunday's. So, I called the lady back on Monday, Oct. 1st and asked why the vehicle was repossessed. She stated the payment had not posted. I explained that I had sent it in. She was the rudest and most hateful person I have ever spoken to at Ford.
I asked her if I could talk to a supervisor and she said no. I told her I had sent the money and wanted my vehicle returned to me and she said too bad the only way was to pay Ford an additional $350.94 plus the repo fee. She would not even tell me exactly where the vehicle was. She stated it was none of my business and I did not have the right to know where my vehicle was taken. I do know the vehicle was taken to North Carolina and I live in South Carolina which is about 100 miles from me. The letter also states failure to remit the settlement amount or contact Ford may result in further collection activity, nothing about repossession which I think according to South Carolina Law, the consumer must be notified of repossession and the consumer has 20 days to pay the debt. I was not even given that courtesy. My husband worked for Ford for over 10 years and we have purchased over 15 vehicles over the years. As far as I am concerned, I will never buy another Ford as long as I live!
Reviewed Sept. 1, 2012
Ford had a recall on their subframe which was completed May 2011. I took my car to my mechanic July 2012 to be looked over. I found that the engine cradle (subframe is rusted out) left the front transmission mount vehicle not safe to drive. Also as stated by the ford dealership, Ford will not help. Ford passed the buck on to the Ford dealership that did the recall. In my opinion, the subframes should have been completely replaced, not reinforced. I cannot afford to get another car.
Reviewed Aug. 20, 2012
On December of 2010, I had transmission problems and we then had it replaced at Gates Automotive 73 Marway Circle Rochester, NY 14624; phone 585-247-3844. Then in March of 2012, we received a recall notice stating that there is a recall on the torque converter. So now that we received the notice this month that there is an official recall, they are denying the claim because it does not have specifics of the torque converter being the case, but does indicate the same problems of having park, no forward or reverse on van. I had them replace the transmission not knowing Ford was recalling it at that time because of it being two years prior to any letter. Now because the receipt does not indicate that it was a torque converter, they will not honor the refund on this job.
I had spoken with a couple of individuals from the 1-800-232-5952 customer relationship center and still no headway. The company did not pull the transmission apart because no one knew of a recall. I would have rather paid for a torque converter than a whole transmission.
Reviewed July 29, 2012
I was driving my Ford Escort. When I turned onto Speedway road, a vehicle hit me and sent me spinning onto the side of the road, down the berm and stopping after hitting my head two times. My seat belt didn't lock and the airbags didn't deploy. This left me with a fractured neck (hangman neck fracture). The driver side window was broken and the back windshield was blown out. I ended up being transported by two ambulances to the University Hospital. After getting a brace on my neck, I was transported for the third time to a rehabilitation hospital. I was in the hospital for 15 days. I am still in the brace after 10 weeks and under the care of a neurologist and will be evaluated again next week.
Reviewed June 25, 2012
I too had my front right coil spring failed on my 2002 Taurus. It punctured the tire at 55mph. I just had it looked at and would require a repair cost of $570. Looks like I'm not the only one. Just remember this fellow owners, all manufacturers sell these cars, only the good ones stand behind their product. Simple, is Ford a good company or mediocre? Will you continue to support a company that does not stand behind its product? I will no longer support Ford until this issue is resolved. Sounds like a class action to me. Step up to the plate Ford or is the company simply mediocre? F.O.R.D. = Flat Or Road Deflating.
Reviewed June 17, 2012
I had been hit on the head which caused damage to my brain in which I haven't been able to work. My wife is in kidney failure awaiting treatment for chemo and had been infusing to stay alive! We have always been good payers with Ford credit company, have always, when we made an arrangement to pay, did pay my Ford account. My wife called and was not authorized on my account and talked to Ford customer service department in regards to payment arrangements on my truck, acct **, for an F250 truck.
Ford spoke to her and she had asked about it in the future, since I was sick with head injury, if we had to give back vehicle voluntarily in the future, if something happened, what are the steps. The customer service advised her not to do that and to try to find another person to buy the contract and get out of name. The customer service looked at the account and said that as long as $45 was made and a payment of $175 was made in 7 days, the account would be fine and the vehicle would be okay. And, Ford would work with us on the truck until health was better as we were good customers with Ford! After the conversation with Ford, my wife said that she had asked about repossession, they weren't interested in doing that. After she heard what would happen, payment then was made on the truck for $399.15 and another for $175 and $200 through the automated system on the phone.
Anytime I tried to pay my account over the phone, the contract number would come up as fusion and SSN would not match. Ford was told several times about the error, something was done in refinance, several payments were made, and 3 days later, at 1:40 am, my truck was repossessed from my yard, after my being in the hospital with severe brain injury. Ford had told me a week before the vehicle was fine as long as arrangement was followed through and the Ford truck would not be in default or repossessed in which there was no letter, no warning, nothing. They came, got the truck with payment arrangement done and agreed to by Ford Credit! Payments that were made weren't credited correctly on the truck or the other acct **. Edge is ahead, not due till August 2012 with $100 due in July 2012.
Being sick, I requested help with the truck since I haven't been able to work and I could have borrowed money to catch up payment if I knew of them coming to get the truck! There was no letter, no warning! Yolanda, in customer service, is rude. She told my wife and me on the speaker phone after the truck had been repossessed that the reason was because my wife had asked about voluntary surrendering of the truck if something happened in the future but not at present time. Ford should have not even spoken to my wife about the account. I should have been contacted with this information. It was my account, not my wife's! The repossession company, the driver for Carolina Lending out of Myrtle Beach, SC picked the truck up 3 days after payment arrangement was made and payment posted on Saturday, the 12th. The truck was picked up on the 10th.
The repossession driver lied and was rude to my wife and taunted me at the repossession lot, laughed and said the only reason this happened was because of my last name, **. The driver held a grudge for the ** family and threatened that he was coming for my Edge that was current. The system at Ford doesn't post for 3 days or more. That is not my fault. My Edge is not due till August 2012. The driver was rude and threatening me on the lot with vulgar language and rudeness! The police have a report! Ford had no right to speak to an unauthorized person on the account and also, after payment arrangement was made and agreed, and customer service told me a week before and my wife, that nothing would happen and they repossessed. This was wrong. Please help me. Now they want me to pay my truck in full, $18,000. Yolanda is a rude and nasty person at customer service and the supervisor Ms. ** won't call me back! Please help me!
Reviewed June 9, 2012
I drove my 2001 F-150 to the store today, came home and parked it in my apartment complex's parking lot at approximately 3:30PM. My wife came home at around 9PM to find my truck engulfed in flames. I have had no serious issues with this truck since I bought it 10 years ago. Tonight, it burst into flames and I looked up on spontaneous combustion on Ford trucks on a whim and find this a pretty common occurrence. Thanks Ford, being a paid for truck, I only carried liability and am now out of a ride. Thanks again Ford. I have owned Ford vehicles all my life. Guess I will buy a Chevy and leave my Ford - Found On Road Dead.
Reviewed June 3, 2012
We own a 2004 Ford Freestar. It's been having transmission problems for a while. Ford, last year, sent out a recall. Every time we call the dealership, we are told that there are no parts available to do the repairs. It's been over 6 months now for this recall. My van has finally died and is now sitting in my driveway collecting dust. If I were just to drop it off, they would do the repair with what they have on hand but still say they don't have parts for the recall. Seriously? What do we do in this situation?
Reviewed May 16, 2012
I received a safety recall notice 11S25/NHTSA Recall 12V-006 indicating problems with the splines in the torque converter and instructions to contact dealer for repair if vehicle loses forward and reverse power before Ford has parts to fix the problem. The letter stated that "parts are not currently available" and "are anticipated to be available in the 2nd Quarter of 2012" and replacement of the torque converter will be "free of charge (parts and labor)."
On 5/4/12, I lost acceleration on my 2005 Freestar (VIN **) and I towed it 30 miles back home. After contacting service manager, **, at Valley Ford Lincoln dealership, I towed my van there for repairs on 5/7/12. The service manager called after inspection to tell me that my transmission break down had nothing to do with the recall part. He quoted me $1,500 to "break it down" to determine the needed repair and further cost to repair it. I then had it towed to Century Transmission (421 E St, Lemoore, CA 93245; 559-925-8853) where it was repaired for the cost of $2,091. The owner, Raul, informed me that the torque converter had worn splines and was indeed the needed repair. The receipt and part were taken back to service manager, who consulted his technician, **. Upon inspecting the part, technician stated that the part was "shot" and that the repair cost was "not bad" and that they would have charged at least that much. The service manager said he would use my receipt to see if I could get some "if any" of my money back.
When the owner, Jack Keller, was contacted, he indicated that I would not get reimbursed for the repair because I should have had it towed back to Ford for repair even though I was told it was not the covered part. In addition to not trusting Ford to be honest at that point, it would have been my 4th tow and I would still have owed Century for labor. I have the original receipt and the removed torque converter in my possession for needed inspection and proof that the splines are worn and the torque converter is bad. I would like to be reimbursed for the cost of repair to my transmission ($2,091).
Reviewed May 8, 2012
My 98 F150 had been parked beside the garage for two weeks. It ran fine with no issues. Then Monday morning about seven, the truck started on fire. Luckily, nothing else was burnt, but the truck is a total lost. If you own a Ford truck, sell it or get it to a dealer now.
Reviewed April 24, 2012
I just had a fire on my 2002 Escape. The ABS wire loom burnt. Lucky I was up, my whole car would have gone up in flames. I need my car fixed.
Reviewed April 13, 2012
On March 13th, 2012, I had an accident due to heavy fog that caused me to slam into a 3 and 1/2 foot ditch then into a field. The seat belt did not lock and the airbags did not deploy which slammed my chest into the steering wheel, bounced me in the air causing me to break my back and severely bruising my ribs. I am currently bed-ridden and very upset that my 2007 Ford Escape failed to protect me. My vehicle remains at the auto repair shop estimating damages. I am thankful no one else was in the vehicle.
Reviewed March 27, 2012
I arrived home from work on 3/26/2012 at approximately 3 pm. The truck (2001 F-150) was off and parked for a good hour. While in my kitchen, I heard a loud boom and smelled something burning. I looked outside and the driver’s side front fender was on fire. Flames were coming through the hood. The loud boom turned out to be my driver’s side front tire. I called the fire department of Midland County, TX. My truck is totaled. The entire front of my 4-door truck burned. The firemen got to my house before any structural damage occurred.
My truck was paid for; therefore, I only carried liability insurance. I was willing to accept the loss and was grateful that my children were not harmed. Now, I am finding out that this is a problem that Ford knew about. Why am I not notified? I remember receiving notices about extended warranty options, but never about a potential fire hazard. As I learn more about this issue, it upsets me even more. I had problems with my cruise control within the last 6 months. I also replaced the rear light bulbs because of brake and emergency light problems. I repeat, I am grateful to God that no one was hurt, but I can’t help but to believe that this could have been prevented. Please respond with information and direction that I could go from this unnecessary burden that my family has to endure. Thank you for your time and consideration.
Reviewed March 7, 2012
Last year, front right coil spring failed and punctured the tire requiring the car to be towed and repaired at a cost of $550. Seven months later, rear driver's side coil failed. Today actually, not sure if the tire has been damaged. I will check that at time of pick up at a cost of $350. I have owned many, many cars and never had this problem with any of them. I am concerned with the other two. Fortunately, both failures were at low speeds. How can this not be a recall. I'm much more concerned with the safety aspect than the cost. While I'm happy to own a 5 Star Taurus, maybe 5 is rated a little too high, and let's get this thing fixed before people start getting hurt. Thanks!
Reviewed Feb. 29, 2012
I was driving home from Wal-Mart, which is about a 20 minute drive. I am not sure what happened, as I must have blacked out, or blocked it out, but I woke up flipping over and over, and found out it was in a field. Witnesses claimed the car flipped 12 times, before landing on the roof of the car. All the windows, besides one I believe, were knocked out, and there weren't airbags. I have an artificial hip, due to another wreck, where I was a passenger. I was trying to get the seat belt off, as I was scared something else would happen if I didn't get out, but it was stuck.
Finally, a gentleman showed up. He had to crawl down under me, to cut the belt, and get me out, without causing more problems. The first thing I heard the policeman say was the bags did not go off, then I heard the same thing next day, when I went to pick up whatever was left. A prescription was lost or stolen. We looked everywhere, and my Tom Tom, which was in the glove box was gone. I went by ambulance to the hospital. They took an x-ray of my chest and neck, and did some CT scans to check my back. As of now, I have bruises and abrasions, but I can barely walk without crutches. The same side of my hip was replaced in 1994. My back has a large bruise, and it hurts real bad to move, cough, etc. I did not have comp or collision, as I was told, when a car is over 20 years old, they don't need it.
The car is completely totaled. The roof was crushed like a "v" right down the middle. The medic said if my head or the "v" had been an inch or so closer, I would not be here. If there are this many complaints, why hasn't Ford done something about it? I was shocked. I was supposed to be on federal jury tomorrow. I had to call and cancel that. Currently, all I can do is lay in bed or on the couch, with heating pads and pain medications. I may have to call my orthopedic doctor, if I don't get any better. But my husband has been out of work taking care of me. He went back today, and the my doctor is in Charleston, about 2 hours and some minutes from where we are. He can't afford to take off constantly.
Reviewed Feb. 25, 2012
I had my truck parked in front of my house on January 2011. I left the car running outside and went inside the house. When I looked outside my car was on fire under the hood. I just had time to call the fire department. If we hadn't looked outside our house would have been burnt and my family in danger. I didn't have full coverage. I had a total loss on that car. I contacted Ford Motor Company to make a complaint and I was told that there was no recalls on that truck for that specific year. I did many researches online and found many trucks the same year had caught fire just like mine and that there were only recalls from 1999 to 2003 due to the same issue that happened to my 2004 truck.
Reviewed Feb. 24, 2012
My 2001 Mercury Sable LS had two broken coil springs in the rear and my wife was commuting with my daughter in the car. I noticed the sag and took it into the shop and told me that if I had waited any longer, she would have had an accident because the spring had corkscrewed a few inches from the inside sidewall! Ford would not cover it, even though it is a defect in metal and quality. It cost me $700 to replace rear suspension.
Then my car's front tires were wearing unevenly, so I brought it to the tire shop to have it balanced and rotated. I asked the technician what he noticed and said the tires were wearing a little weird. I already knew I had a problem from there. I brought it to a reputable local front end shop and they found broken springs in the front! I called Ford to complain and they said that there was an extended customer courtesy on the front springs 10 years or 140K, but I did not qualify any longer - 80K on the car but a year too late. I said, “NHSTA says it’s a safety hazard, so I don't understand why you would not be interested in taking care of your customers and their families?” The rep. repeated the same speech and said the engineers often review these reports and could address this again in the future. So now, I'm stuck with another suspension bill.
This is why people leave the brand, a little help builds loyalty.
Reviewed Feb. 20, 2012
Coil springs broke in 2003 Taurus with 75,000 miles. I noticed the car had a flat tire. Upon further inspectio, the driver's side coil spring broke and is stuck in the tire! I can't believe there is no recall for this. I would have hated to be driving down the road at 70 mph and have it break.
Reviewed Feb. 11, 2012
Coil spring broke. No recall. Also, rust on all these models is rampant. Where is the recall on these coil springs?
Reviewed Jan. 31, 2012
I financed a vehicle two and a half years ago, at 9.00%, but they've been charging me much more than that. In July 2011, I owed $17,678.00. I pay $399.00/mo., yet as of today, I still owe $16,100.00. This cannot be right. Do I have any recourse, please? Thank you.
Reviewed Jan. 28, 2012
I had a voluntary repossession in 2002, 10 years ago, which was charged off, according to Experian. They've ruined my credit since then, and expect me to pay interest on the property I don't even have. For 4 times, the write-off in 2008 according, to Experian now put another judgement I bought in Colorado. The judgement is in Missouri. Something isn't right. I need advice! Ford Motor Credit Customer Service is not, and has not done anything but repossess it, sell it, and write it off in 2008. Is this right? I don't have the property, and no change in my credit report. I need some help, and maybe some constructive advice in a letter, if possible. Can I avoid bankruptcy, after all this?
Reviewed Jan. 27, 2012
My husband was pulling out of the lot from work and the whole right front of the car went down. He got out of the car and noticed the brand new tire was flat. When the mechanic at work went to help him put on the donut, they noticed that the spring and strut had broken sending a piece of spring into the new tire shredding it like a can opener. I had just bought 4 brand new tires about 2 months ago and had to buy another new tire. I also had to buy new struts and springs which were not cheap. I had to borrow money to get the job done.
Reviewed Jan. 14, 2012
While backing up out of driveway, the front driver side spring of my car broke and punctured a tire. I need to have it fixed and to get a new tire.
Reviewed Dec. 30, 2011
My 2003 Ford F150 burst into flames this morning around 1:30AM. It had been parked since 5:30 the night before. I can't believe it. The truck is gone. It also scorched the car next to it.
Reviewed Dec. 29, 2011
I have a 2002 Sable. I was at work when I noticed that I had a flat tire. No biggie. Someone at work changed it and could not get the tire off. After a few minutes, they realized that the spring had broken and was logged in the tire. So naturally I had to have it towed to the shop. This problem cost me $968. I had to have the front springs replaced along with the lings that go with this and a new tire and I am just back at work after two years.
Reviewed Dec. 26, 2011
2001 Sable rear spring broke in three and the front one has been broken and punctured the front tire covered under a recall. The ford told us that the rear one's were not. Also, I have a 2003 mountaineer; the rear spring broke but I was told that it was not a recall. I am not taking a chance and I am changing the fronts as soon as possible.
No one was injured but my money. No more Fords for us. They'll lose in the long run.
Reviewed Dec. 26, 2011
My 999 F-350 Super Duty Diesel caught fire in the middle of night after being parked for 4 days and burned to ground, also burning a Chevy next to it!
Reviewed Dec. 18, 2011
My dad had an accident in his 2007 Ford Taurus two weeks ago. His airbags did not deploy. He was wearing his seatbelt but they did not lock like they were supposed to. He suffered a bad cut on his forehead when his head hit the steering wheel, and has knocked him unconscious. He died a few days ago.
If the airbag had inflated, it probably would've saved his life. Instead, now I have no father.
Reviewed Dec. 9, 2011
After my Ford Expedition caught fire in the parking lots while sitting overnight, I took it to the dealership under a recall I found out about when I called them. They have had my car 3 days and they just called to tell me they did the 2 recalls but nothing is working that was damaged by the fire (brake lights, turn signals, hazard lights) and that would be my responsibility!
Reviewed Dec. 4, 2011
I have a 2000 Ford Explorer Sport-2 door. The truck hit ice and slid at 40 mph into the detaining wall on a highway. It spun around and bashed in the front of the car. My son hit the steering wheel with his face, because the air bag did not deploy. No light ever indicated that the airbag was malfunctioning. There is no way anyone could have known that the airbags would not deploy.
Reviewed Dec. 3, 2011
Backing out the driveway, I heard a loud snapping sound. I read about these problems before, so I pulled the car into the shop to have a look. I was thinking the spring never punctured the tire so I cut 2 inches off the coil to save the tire, and now upon further inspection, the other three springs have fractures in them so a replacement of all 4 struts and springs is a must now.
Reviewed Dec. 2, 2011
I brought my 2001 Taurus wagon in to have snow tires installed on Nov. 23, 2011 and the mechanic said that I had a cracked left front coil spring but that it was part of a recall, so it wouldn't cost anything to replace. I scheduled an appointment and was told the "offer" expired on Sept. 29, 2011, which is 10 years from the purchase date of the vehicle. I called Ford to find out why they never told me of this and they claim they sent out notices, which they didn't, at least not to me. I'm the only owner of the vehicle and live at the same address as I did when vehicle was purchased.
Ford wouldn't budge on this. I also noticed I had a suspension/strut service done in Oct. 2005. Shouldn't the dealer have noticed the recall or service bulletin at that time? This is my last Ford, that's for sure. It's gonna cost me between $700 and $1,000 to repair. I'm also selling all my Ford stock.
Reviewed Nov. 22, 2011
I have a 2006 Ford F-150. Right after starting the truck the drivers side air bag blew in my face. It was like a bomb. The airbag exploded with such great force causing chest bruising, and lacerations, and little burns all over my arms and face. The bag started smoking and burning little holes in it, filling my lungs with smoke. I never received a recall for this. I took my truck to ford service yesterday, and they are being really nice to me.
Reviewed Nov. 17, 2011
On Oct 2010, my truck was parked and half hour later burst into flames. I have been run around by Ford for a year. I am now going to sue Ford after a year of being given the run around. It is clear it was caused by the cruise control switch. The truck is a 2002 Harley Davidson that was always maintained.
Reviewed Nov. 16, 2011
The engineers said the crude control started the fire. Thank god I didn't park in the garage. My 01 navagator caught fire around midnight. We all were lucky to get out after it caught my house on fire and I have lost most everything. Screw ford.
Reviewed Oct. 24, 2011
I was going about 15 miles per hour after taking off from a stoplight. The truck started bucking and I could hear a popping sound from the engine. I pulled over and opened the hood and noticed the COP vibrating loose. I drove it 3 miles to the dealer. I opened the hood again and the COP was completely broken off. This was the second time this happened. Ford will not pay or own up to it because they have since fixed the issue in newer vehicles. They are waiting for these to be phased out so they can save money by turning their back on the customers. I am a US soldier and it's sad that I defend such spineless cowards!
Reviewed Oct. 24, 2011
I had to replace all four struts and springs on our 2002 Ford Taurus; all four spring had broken. The right front spring broke and punctured the tire. Miles on it are 138,839 and I understand that struts need to be replaced but there is a big problem with the spring issue.
It could have caused an accident and the approximate cost of four struts labor and tires is $1000.00.
Reviewed Oct. 10, 2011
Repossession, took 3 years to pay off $4,892.00. I made the last payment of $150.00 in June, 2011. I have a letter from their attorney paid off, but it is still on my credit report as not paid. They promised to show the balance was paid, but haven't yet. I don't get anywhere with them, and their promise: "pay it and we will take it off credit" is **. They got their money at the auction and I paid the difference. They are mean while talking on the phone.
Reviewed Oct. 10, 2011
The right front strut and spring assembly broke and punctured a hole in the right front tire on my 2002 Ford Taurus. This is a defective part and Ford should take responsibility and correct the problem.
Reviewed Oct. 6, 2011
I took my 2003 Ford Focus SE with 73,000 miles on it to get the alternator replaced and when it was put on the lift, the passenger side coil spring broke at the base. I am so thankful it happened there and not on the highway with my child in the car! I bought this car used in 2005 and I am worried after reading these posts about the other springs breaking also. I have had to have the sway bar links and a new ignition module replaced. These are all known problems to Ford, yet they do not recall the parts and continue to put them in newer models. This is the first and only Ford car I will ever own!
Reviewed Oct. 5, 2011
My daughter came to pick me up from work and noticed that our 1999 F150 truck was not sounding okay. After I got in and begin to drive, smoke begin to come up from the dashboard. Within minutes, the truck was consumed by fire and smoke that we barely got out of the truck in time. The truck was a total loss. It was very traumatic for me and my daughter. It resulted to a total loss on a vechicle that was paid off. I could not afford another truck or 4X4 vehicle, so I now have a car with payments. And I just got a notice in the mail for the recall--for possible tank fractures and fire. Great timing. I think that Ford is a big rip off.
Reviewed Sept. 28, 2011
I parked my 1997 F150 running fine. I went outside and after about 4 hours, it was smoking real bad by the break cylinder. We cut the battery cables, but the wiring all burned. I'm on foot now.
Reviewed Sept. 26, 2011
My Ford F150 Supercrew 5.4 had #3 at #7 blow out. I had a mechanic put one back in with a Helicoil for $50.00 and the other I bought a kit at O'Reilly, which they have 2 types, one for $30.00 the other for $60.00. I had a mechanic put it in for $45.00. They probably knew about that the heads were no good just like the tires they sold several years back. It would cost them a lot to destroy the heads and make new ones.
Reviewed Sept. 22, 2011
Both rear springs broke on my 2003 Ford Taurus. I had to replace both rear springs and struts, plus pinch bolt sheared upon removal of struts. I had to remove the entire right rear wheel hub to remove sheared bolt. Luckily, the vehicle was stationary when broken springs were discovered. It could have been ugly if springs had broken and punctured tires while moving.
Reviewed Aug. 8, 2011
I am currently leasing a Ford Edge from Ford. In my lease, Ford is responsible for the excise tax. I pay $360.00 a month. Two weeks ago, I found out that Ford did not pay the excise tax on my truck and even worse, my plates had been expired since May 2010. I have contacted Ford back and forth and also, I have contacted the City Hall of the town where I live in and they are telling me the excise tax has not been paid while Ford is telling me it has been. So two weeks later, I am still with my truck but off the road. Also, I recently made my monthly payment to Ford but I cannot even drive my truck.
I am very disappointed with the way Ford is handling things. I feel they should resolve this with City Hall because their name is on the lease and they are responsible. I just keep getting the run around from both ends because City Hall says it is not paid while Ford says it is. I just want to find out who is responsible and get it resolved as quickly as possible.
Reviewed May 26, 2011
The left front suspension spring broke and punctured the left front tire causing it to explode. This happened when my wife got in the car to go to work, but the car was not moving. Thankfully, this did not happen while traveling 65 mph on the highway. I reported the problem to Ford and was told they would not assist with the repairs, even though a recall was made for the 2001 model year for similar problems. There are many reports of spring breakage, both front and rear for the 2002 models of Sable and Taurus. Ford needs to recognize this for what it is, a safety defect, and recall all the vehicles to have it fixed.
Reviewed May 24, 2011
On February 12th, 2011 at approximately 7:00 pm, I received a phone call while at dinner with my wife and friends. I received probably 10 calls within just a few minutes and found that the 1995 Ford F-150 truck, "my buddy that is stationed in Afghanistan and has been deployed 3 times since 2005", in my driveway was on fire and that the fire was getting very large. Now I have to say I thought this was a joke as the truck had not been driven since February 8th. When I arrived home, I found the fire department on scene and they had some questions for me. Then, they informed me it appeared that the truck I have experienced "a recall fire". Once I was finished filling out the police report, I went inside and searched the recall. I found that this fire matched the pictures and descriptions of what I saw in the search.
The fire started with the ignition off and it not having to be turned on. It started according to witnesses on the driver’s side somewhere right over the front driver’s tire, or somewhere close according to eye witnesses. The bad thing is that it also caught my car on fire right beside it and totaled it. It burned my boat cover off, the 21 foot sea ray boat in front of it as well. I didn't realize that the boat cover had damage. When it melted the 6 inches of snow off and then rained, the angle the boat was sitting, it also filled the back of the boat to the point it filled the motor full of water and froze. Now the boat motor is ruined as well.
One of my neighbors ran down with 2 fire extinguishers and tried to put it out when it was not too large. My neighbor said it was all right around the driver’s side tire. But he couldn't get it put out because he didn't get the hood open. He used 25 lbs. extinguisher and 5 lbs. extinguisher on it and cooled the driver’s side off, but didn't get the motor and things and fire put out. I have found several people that watched this fire from the beginning and gave statements.
I contacted Ford and was advised not to contact attorney or insurance of course. But I had already contacted the insurance and was advised that it was a recall fire and to contact Ford. I advised Ford of that and was told they would forward my claim to the Office of the General Counsel. I waited my 14 business day period and called back. They updated my information. They told me after I asked that they could not give me contact info for the General Counsel because it would be illegal. But they told me to give it another 14 business days. Once again, the time came and went.
I again called. They told me that it had been sent to an address in another state where the truck had been worked on in 2006 and 2007 (I believe the dates are right) when he was home between deployments. It had not been sent to me, even though I have his power of attorney and had already told them that twice and had been assured that everything was good. Then once again, my information was updated. I was told to wait 14 days and I would receive a letter from them. I asked if they could do anything to speed this up as I have a disabled child that has therapy in another town more than 30 miles from my home twice a week. I was given after much pushing to a supervisor.
The supervisor assured me that I would receive a call or letter very shortly, call within 2 days. I called back after almost a week and advised the same supervisor that I had received nothing and wanted something done now. To shorten this up, I will just say that I was told I only had a 90-day period from the time the fire happened to file my claim officially. And finally, I received the claim paper work just after day 60. A short time after Ford received my documents, they told me there was no way that the fire was a recall fire. It’s because the windshield was broken on the passenger side and the passenger side was damaged more than the driver’s side.
There was no discussing it. It didn't matter what witnesses said, including the police that had my car jerked out from beside the truck to separate all the vehicles and keep my other vehicles shed from catching on fire. The police and all witnesses said the wind was so bad that the flames, while still just an engine compartment fire, were coming about 5 feet past the tailgate of the Ford truck. When talking to one of the firefighters, he told me the windshield broke when water was sprayed on it.
Carmon ** told me that I could appeal the decision. But to do so, I "would have to hire my own attorney and my own expert, and the money would come out of my pocket". Wow! I was livid. Paraphrasing, she told me it didn't matter what witnesses saw or what happened. The burden of proof was on me to show that it was a recall fire and to prove it.
Well, I have had to run my wife to work and then use her car to pick up my child from school and run her back and forth to therapy. I have an old work truck that I can drive to and from work. But it gets about a fourth of the MPG as my car and costs a lot more to drive. My car was totaled. The Ford was totaled. The boat cover that was singed let water leak into the boat. And since I didn't know it pulled back and filled the boat with water, it froze at some point shortly thereafter and busted the block on it. And now it is ruined. I also had a small toolbox in the front on the floor board of the Ford, while not a lot. It was ruined and I will have to replace.
Reviewed May 9, 2011
My 2002 Ford Taurus was backing up, and the front left coil spring broke. This is a known problem that has happened quite often with the Taurus. So I incurred repair cost for the car, and it punctured a new tire.
Reviewed April 8, 2011
My 1998 Ford F-150 pickup was destroyed by fire. It had been parked for at least 5 hours. While I was in the kitchen, I heard a loud pop but I did not pay much attention to it. After a couple of seconds, the trucks horn began to blow and when I looked outside the window, my truck was totally in flames. I called the fire department. It was a very fast truck and it was a total loss. The fire chief said he was sure the cruise control was the problem
Reviewed March 23, 2011
My father was leasing a vehicle from ford; before his lease was up he passed away. Before he died he had told me if anything happens to me, since the car was being purchased for me, “You can return the car to Ford or continue the payments or buy it.” Well my dad passed away in December 2010. I continued making the payments until I was able to contact Ford about the lease and notify them. Well, February was coming fast so I contacted Ford. This was Victor.
When I contacted him I told him the situation and we set a meeting that was at the time of the lease being up. He assured me we would work something out. The weight went off my shoulders and I felt good for a change. Things hadn’t been going so well to this point. But then I meet with him and Ford credit says I need to prove I am executor of my father’s trust. So I brought evidence of that. But the trust says mom is first, well she preceded him in death so I brought them a death certificate which now named me executor. Then Ford throws me for a loop and says we need a payment to keep the car in good standing which I forked over the same day. The salesman tried everything humanly possible to get me that vehicle. He heard my story he was empathetic to me. Ford then told me after all that, they could not sell me the car from the lease my dad had.
Now in the eyes of the law, I was my father, was I not, executor of his will? I had the same rights my father had on that ending lease. I opted to buy the vehicle, one of his options when lease was up. They could take my money for payment but I offered them cash on the spot for the balance owed on the car. They refused to allow me to purchase the vehicle and said I needed to turn the car in. They would do a fair market value on the car and sell it to me for that price. I was LIVID. They wanted more money for a car my father had already put $14000 toward buying and instead of me paying the balance owed of $10,196, they want me to purchase the car at a higher price, which with a few thousand tacked on the car was still conceivable to purchase, but the principal of it is. It was a binding contract between my father and them.
My father died. I, his executor, with power of attorney had every right to purchase that vehicle at lease end. I did everything the legal route. I could have just sent them a cashier s check at end of lease and pretended he was alive. But I did the right thing. I was truthful. And they just told me I wasn’t eligible to purchase that vehicle. Now with the power of attorney makes me good as him, does it not? I am soon, really soon having to turn this vehicle in to them and walk away $14000 in to their pocket with nothing to show for it. Is that fair? I know one thing; my father had bought over 10 fords over his lifetime. I was big on buying Fords and when he brought this car home to me and said, “Go look at your new car.” I frowned because I said, “Let me guess, it’s a Ford?” He said, “No, it’s mercury.” and I got in the Milan and I love it. The best car I ever had. And now Ford just made my dad’s love for Ford die with him. And they almost had me sold. What rights do I have? Please help
Reviewed Feb. 22, 2011
We owned a 2001 Ford F150 4x4 Supercrew with the 5.4 motor up until 12/27/2010 when it went up into flames under the hood for no apparent reason. We now own a 2001 ford F150 4x4 Supercrew with the 4.6 motor as of 2/17/2011 and it is acting like the other one did just before it went up into flames.
Consequences: Ford F150 4x4 Supercrew with the 5.4 motor was a total loss from the fire. The fire started under the hood and destroyed all wire harnesses, the intake and plentium and fuel rails and much much more.
Reviewed Feb. 3, 2011
My 2001 Ford F-150 SuperCrew, with 155,000 miles, started on fire in the engine compartment then burned the truck to the ground and started my garage on fire! The truck hadn't been sitting for 2 hours before the fire started. The truck was completely destroyed and it burned the front part of my garage.
Reviewed Dec. 31, 2010
In February of 2008, I bought a Ford F-150, and then in April of that same year, I became disabled, due to being diagnosed with Parkinson's disease, thus changing my entire life. I called Ford Motors credit, and told them what had happened, and that I needed to surrender my vehicle to them, as it would take months for my SSD to start-up. Their response was to try to sell it for a few months, and see if that worked out, which I did, but that was when the country was going through major layoffs, and no one seemed to be buying anything.
At the same time, Ford, as well as GM, and a couple of other auto-makers, came up with the no fault voluntary surrender program for those that have lost their jobs, and would not reflect on their credit. When I called them back once again, they agreed to come get it, which took a couple of more months, for them to come and get it. When I recently got a copy of my credit report, guess what was on my credit report? Yes, a Ford Motors credit repossession. When I called them about this, they seem to have "selective amnesia" regarding this program. I didn't lose my job due to cutbacks or anything, it was because I could no longer work, due to a debilitating disease. To me this was very deceptive, and was only made public, to deceive the public into believing that they were really going to do what they said they would do. Totally fraudulent IMO.
Reviewed Dec. 18, 2010
Stopped at Shell Cook Rd. and Highway 99 Burlington, WA 98233 12/17/2010 06:25:27 am** invoice 487454 auth:**, pump 8 bought gas got in pickup started engine, heard explosion. Thought someone was shooting at me. Seen smoke screen rolling out from under truck scared the hell out of me started coming back to reality thought truck was on fire. Tried to drive to safety away from gas pumps realized truck wasn't running was afraid gas station was going to blow up and kill me and half the people in Skagit county.
In panic, started truck again, made all kinds of noises lights on dash flashing truck shaking and vibrating all over had to try to get away from gas pumps drove to safer place in my mind. Did not want to drive too far, did not know if truck was on fire or not parked rolled out of truck evaluated situation. Finally, lifted hood looking for fire. Found none, thank God two young gentlemen came along noticed that I was physically handicapped, offered assistance. Got me my cane out of my truck, gave it to me so I could stand better pulled me to mechanic shop in Sedro Wooley WA. Mechanic evaluated truck spark plug had blown out was on top of engine coil was blown to pieces hanging under truck somewhere.
They took the coil off, bandaged truck together, so I could get home because they did not have the proper tools to fix it and Ihad to get home to take my medication way late in the afternoon. When I got home, took medication, tried to relax to get blood presser down. Don't know what to do for sure to get fixed, working on it only. Form of transportation that I have other than boat have to get fixed somehow don't what it will cost yet or where I am going to get the money disabled s.s.i. fixed income.
Don't know if spark plug damaged hood or not to upset to look at truck yet, I think Ford Motor co., should fix the problem. Apparently, they have known about it in the 5.4l triton engines for a long the sure did not notify me about it they did fix my truck, so the crude control would not set it on fire after they were frosted into it by the court system. To my understanding, have to quit writing, getting very sleepy and did not have a very good day.
Reviewed Sept. 28, 2010
I've been leasing Ford vehicles now for many years; a car for my wife and also a truck for myself. We've never had a problem when we returned our vehicles when the leases were up. I returned the Ford 2009 Fusion to Dave Smith Ford and got a new 2010 Fusion. When the 2009 was checked out, there were no issues with the inspection. Now four months later, I got a call from Ford Credit from a woman named Alex at **, stating one tire was low and had excessive wear. We are being charged $300 for this tire. I've never had this happen before and I believe this is an unwarranted charge. I did rotate those tires during my lease and if the tire was low when I returned it, then I believe it was a faulty tire.
Why did it take this long to determine something was wrong with one of the tires? If I have to pay for this tire, then I want the tire returned to me and this will be my last Ford purchase.
Reviewed Sept. 16, 2010
On the way to work one morning, I heard a loud noise. It sounded like the muffler fell off. I looked out the rear view mirror and there was a line of fire coming towards my truck. I threw the truck in park and opened the door to get out. The flames were already coming up from the bottom of the truck. I jumped over them and ran for safety. The truck burned to the ground.
Reviewed Sept. 15, 2010
Ford Motor Credit repossessed my car because I was two months late, which was never done before when I was even 33 months late. I rec'd calls from them and they refused to update the notes in the system when I explained my husband's hours were cut temporarily-they never documented my account. They never gave me an option for an extension.
When they came to my house, they stated I would not be liable for any towing/repossession fees. That I could pick up the car tomorrow as soon as my $500.00 payment was posted into their system. I paid the 500.00 on Sunday and it was taken out on Tuesday, and they still told me they could not give me my car. They were not even willing to take my confirmation number.
My husband has not been able to go to work, my dog had cluster seizures that same week and I have two underage sons. They continue to hold my car at this time even though I have responded to all of their requests (Money gram, bank statement and phone interview, etc.) I called and now the repo company PP Recovery is playing a game saying they haven't received any faxes from Ford Motor Credit.
Reviewed Sept. 12, 2010
After the use of my cruse control system, my '95 explorer started fire and burned to a non-usable vehicle. It is a total loss.
Reviewed Sept. 10, 2010
My 2002 Ford F150 caught on fire yesterday 9/9/2010. The brake cylinder is melted and some of the wiring is damaged. I was lucky that my wife was in town at a restaurant that had a fire extinguisher. My family is down one vehicle and now my wife and I must share a car. We both work full time. I hope that Ford takes care of the damage caused by their poor engineering.
Reviewed Sept. 3, 2010
2001 Ford Supercab pickup burned and it also burned the car next to it along with the garage cover and the siding on the house. It had been parked over 10 hours. I have no vehicle to use. House needs repairing and garage needs replacing. Vehicles need removing. I am 89 years old and need transportation for doctor visits!
Reviewed Sept. 3, 2010
My 2001 Ford SuperCab Pickup caught fire and burned 2 nights ago. The truck had been parked for over 10 hours. It also burned a car parked next to it and the parking garage. It melted the vinyl siding on my house. Loss of all vehicles: 2001 Ford SuperCab F150 and a '96 Toyota Corolla. Plus the damage to my house and garage.
Reviewed Aug. 27, 2010
My 2005 Ford F150 caught fire and burned in front of me. My father and I were working on a job site in Pensacola, FL. I was outside washing a fence while my father was in the truck, moving it at a slow pace with me. All of a sudden I heard the engine on the truck go wide open. When I turned to look flames and smoke were rolling out of the engine compartment. I yelled to my father to get out of the truck and ran to get help. Fortunately no one was hurt, but my F150 is ruined. Being a small business owner, with business being slow, I did not have insurance to cover the damages. So I'm looking for which way to go!
Reviewed Aug. 26, 2010
My 2001 Ford F-150 burnt to the ground outside parked beside house. My husband bought the truck when he was working. He is now disabled. We were counting on this truck lasting us 20 plus years being a Ford and all. But now with one income, it is not known how we can replace the truck. We had only liability due to husband not able to work and had been waiting on Social Security. Mentally, this has devastated my husband. Now he has nothing to show for his years of hard work and being unable to work at 40 I am very fearful of the mental aspect this may have.
Reviewed Aug. 26, 2010
I am writing to you about my vehicle. I have a 2003 Ford Expedition and we were traveling out of town to North Carolina on Sunday, 8/22/2010. When I was about 10 minutes away from my destination, all of a sudden, we heard a loud sound & a lot of pressure hit us in the chest. The truck then began to fill up with smoke. I pulled over not knowing what had just happened. We then noticed that the side curtain air bags had deployed. I did not hit anyone nor did anyone hit us. I then called 911 & asked for the police to come out & give me a police report and he refused to give me one.
I took my truck to Malcolm Cunningham & they said that there was nothing that they could do for me but to put it on a sensor machine & find out why they deployed. They then told me that my car insurance would be responsible for this & the insurance company said that it was a maintenance issue & not their problem. I called Ford Corporation & the only thing that they told me was they could just put in a claim, but there was nothing else that they could do unless someone died or was severely injured.
Well, all 3 of us were injured in this incident. I need help in this matter. I am now out of a truck that I am still paying on & Liberty Mutual Insurance will not pay for me for a rental and I have full coverage insurance. Everywhere I turn, everyone is turning me down, like it was my fault. This has caused me pain, suffering, emotional stress and not to mention time off work. If someone could help in assisting me with this matter, I would greatly appreciate it.
Reviewed Aug. 12, 2010
I have a Ford 2003 Taurus sport. The spring broke while car was idle in the driveway and punctured the front left tire. It is the second spring that has broken on this car. The total cost of repair has been around 700 dollars for the spring and tire cost. Ford 800 number says they will do nothing about it! My brother-in-law works at NAPA and tells me Ford springs are always breaking and they sell a ton of them. It will take someone getting killed to get their attention. I will never buy a Ford again. They sell junk.
Reviewed July 27, 2010
I own a 2003 Ford Taurus. In Feb 2008, while leaving a parking garage, my Left front spring suddenly broke and my car came to a sudden halt. Luckily, I was not driving down the highway when this happened. I had the car towed to the dealership who said that I had to have both front springs and shock absorber assemblies replaced and I got stuck with a bill for $700! While being ticked off that a spring, of all things, could break (who ever hear of that happening?) I nonetheless caulked it up to bad luck. It was only after I had the repair that I learned that Ford in fact had a recall but my model year was outside of the recall period.
Now July 2010 I have the car into the shop for an A/C clutch repair and to replace the coolant tubes for $1200. (Ok , now the car is old and has 110K on it). When I went to pick it up at the dealership, they casually mentioned that my Rear Springs are broken and it would cost another $1000. I flipped out. It's one thing to pay for maintenance on an older car but now the Back Springs! Not this again. I'd like to know if there are other 2003 Taurus's that have also had this issue with the Springs and if there are, should a recall have been made for them as well and that we should be refunded of our repair costs ?
Reviewed July 23, 2010
Today, our 2001 F150 Ford Supercrew truck burned to the ground. My wife was at a doctor's appointment on the Miramar Marine Corps base here in San Diego, California. And when she came out of the office, the truck was on fire. By the time the fire department arrived to put the fire out, the truck was a complete loss and the entire engine compartment was destroyed. This truck was used for her to get back and forth to work and to go to her doctor appointments. This truck was her pride and joy. I bought it brand new for her. It was an emotional toll for her to come out and see her truck on fire.
Reviewed July 22, 2010
On July 3, 2010, I drove to the corner store and back to my house (approximately 1 mile) then jumped in the shower. I was told by my roommate that my truck was smoking. So I jumped out of the shower and proceeded towards my truck to see it burst into flames. I grabbed a fire extinguisher and put it out immediately. Puzzled by this occurrence, I did some research only to find out that my truck was under recall. To make a long story short, my local dealership told me to bring it in four different times only to call me later and tell me not to. They said that they sent me out seven recall letters in which I have yet to receive one.
Reviewed July 20, 2010
There is currently a federal safety investigation regarding spring failures in 2002 and 2003 Ford Taurus and Sables. My wife was backing out our 2002 Mercury Sable and heard a loud pop from the front of the car. Upon examination, you could see that the spring had broken and punctured the tire. The car had to be towed from the garage and the tire and spring both had to be replaced. I lost less than $1,000 in US dollars.
Reviewed July 11, 2010
We have a 1998 Ford Expedition which we gave to our son recently and it caught on fire while we slept. It burned the whole center console, passenger seat, the header dome area and radio. Since it was an interior fire and his windows were closed it smoldered out. Unfortunately, when he purchased his insurance, he only got liability and now he has no vehicle. The fire marshal said it was a center console wiring fire under the center console. The positive cable was also a factor. We live in Tampa Florida and he said there have been many fires on Fords, but we couldn't find anything on the Internet regarding a center console fire. We are going to see if our homeowners insurance will pay for this but I doubt it.
Ford Cars and Trucks Company Information
- Company Name:
- Ford
- Website:
- www.ford.com
