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Reviewed May 9, 2007
We purchased a 2005 Ford F350 Powerstroke diesel in January 2007. On March 15, 2007 the truck caught fire due to a manufacturer defect in the fuel line. Our insurance has paid all that they will pay on the truck, however our gap insurance we had on the vehicle will not pay due to a clause in the contract stating that they will not cover anything that is due to a manufacturer defect. This has left us with a balance owed of roughly $14,000 on a truck that we no longer have. We have been told that we need to go after Ford for this amount. How do we go about doing this?
Reviewed May 8, 2007
Never a problem until last Sunday, May 6-2007.
After my wife went on a quick shopping trip to the local supermarket, she parked the vehicle in front of our house. Within about 10 minutes, we hear a loud pop. I looked out the front window and a thick cloud of smoke was coming out from under the hood.
I grabbed a fire extingusher and rushed out to the vehicle. I could not open the hood or get too close to the vehicle due to the flames and smoke that was pouring out. I emptied the fire extinguisher from under the front of the vehicle, but the flames did not go out. I ran to the garage for a second extinguisher and did the same with the same results.
My wife called 911 and by the time the fire department arrived about 10 minutes later, the vehicle was completely engulfed and our house was singed by the flames and heat.
Luckily, no one was injured and the fire was put out in time with minimal damage to our house.
Reviewed May 6, 2007
Driving my 2000 Ford Taurus at 35 mph when I heard a loud clang, followed by a flat tire about 1/4 mile later. Left rear coil spring broke and fractured edge pressed against tire sidewall until it reptured.
As others have found, Ford will only cover the cost of replacing front coils that break, not rear coils. Obviously, the defect in the coil exists reagardless of whether it is placed in the front or rear of a vehicle, but Ford is only forced to recall the coils that break in the front. It is clear that the principle of doing what is right, replacing all the defective coils, takes a back seat to cost in this case. This will be the last Ford product I purchase.
Reviewed May 3, 2007
We have a 2003 Ford Escape that within about two years had to have its transmission replaced at a cost of over $3k. Then about a year later, there were more transmission problems at a cost of $1500. The car started smoking last week and we now need another transmission at a cost of approx. $3k. Apparently, Ford has lots of problems with their transmissions, and they offer no help. We took the car into AAMCO which replaced the transmission initially only to have it now need another one! We do not trust AAMCO now either as they too say, "Too bad; your first warranty ran out, so you have to pay again."
Reviewed May 2, 2007
On June 30,1999, my 1995 Ford F150 caught on fire at 11:15pm.after being parked in our driveway for at least 7 hours. Our son heard the loud explosion and came running into our bedroom to tell us that there was a fire in our driveway and he had heard a loud explosion.
When my wife and I ran out side, we saw our truck and front of our home totally engulfed in flames. We called 9-1-1. Fire rescue came out and put the fire out and started an investigation.
The report from the fire inspector stated that it was an electrical fire. Not only did this cost us $2000.00 in deductables,but we only got $9000.00 for a truck that was worth $12,000.00 and then we were charged for it.
The insurance company would not allow us to change insurance companys because of the claim and also increased our rates in order to pay back the money that they did give us!
Not only was the driveway and the front of the house damaged but so was the carpet in the house and the walls were smoke damaged. We were treated like criminals,and even asked by the insurance agent if WE started the fire on purpose!
I was totally appauled by such accusations. We kept the truck in showroom condition. I have never gotten any kind of letter from Ford acknowledging the problem or letting us know of any recalls.
I feel as though I should be compensated for the losses that we experience and the Ford Motor Company should stand up and take responability for their faulty vehicles, afterall, they didn't have a problem taking my money when I bought the truck! Many pictures were taken of the remains and damage.
Reviewed April 30, 2007
I was sitting in my 2001 Ford Taurus, at McDonalds having breakfast when I heard a pop and the rear of my car dropped a couple of inches. I drove 6 miles home and took off the left rear tire and found a groove in it from a broked spring. The spring has been broken for awhile as both ends were rusted. I guess it finally decided to come out of its cup/nest that it is supposed to rest in and protruded into my tire. My wife refuses to drive the car now until the situation is resolved and my son also has a broken front coil spring on his Taurus that he is trying to get replaced by Ford.
Reviewed April 29, 2007
I couldn't turn the key to the ignition on my 2004 Ford Focus, and the car had to be towed to a dealership. I see I'm not the only one with this problem. This is an outrage.
Reviewed April 28, 2007
Last night around 11:00 pm our 1998 2-door Ford Explorer caught fire for no apparent reason. It had been sitting in the drive way for around 8 hours. Luckily, it was not parked in the garage. However, it was parked next to the house causing extensive damage to the vinyl siding and wiring. Our neighbors came running across the street beating on our door in order to wake us up and alert us that our vehicle was on fire. By the time the fire department arrived, there was nothing left to the vehicle except for the frame. We are left with a horrible mess!! You never expect something like this to happen to you!
Reviewed April 28, 2007
My 2000 Ford expedition caught on fire in the middle of the night. It was a total loss. We called Ford to let them know what happen and they just took our statement and said that there's nothing they can do to help us. We fire report states that the fire started under the hood in the engine compartment and that it was mechanical. We had no idea Ford Expeditions had fire problems, if we knew we would've never bought the truck. Our expedition was sold to us with a major defective part that could have killed us and for that somebody should pay. This was my family car where we transport our kids, they put all of us in danger. We unknowingly bought a fire hazard now we're going thru financial hardship because of it.
Reviewed April 28, 2007
Ford Ranger was purchased from Yonkers Ford dealership. The accident with my Ford Ranger truck occurred on the Interstate Highway 84 coming from Hartford, Connecticut on 4/29/07. I fell asleep at the wheel, hit the Exit sign asleep head-on with failure of the driver side airbag to deploy. The truck is now totaled with severe damage to passenger and driver front and sides.
Reviewed April 27, 2007
I own a 2000 Ford F-150. I walked outside and my truck was on fire under the hood. I was able to get the fire out, but the Ford dealership said its going to take atleast $5,300 or more to fix just the mechanical and wiring damage. I have not got a price on the body damage. The fire was started through the cruise control switch that I later found has had a recall on it for starting such fires. I asked Ford about there responsibilities in paying for the damages. They said they are not responsible and they are not going to pay for any of it. They said they sent out 5 recall notices, and that reliefes them of any responsibilities. I never recieved any recall notices, they may have went to the previous owner. I bought the vehicle from the Ford dealership used in late 03' or early 04'.
Reviewed April 27, 2007
I was at a local audio store and the owner was explaining to me how to use my new CD changer. He asked me What's that smell? and I had no idea at the time. He double checked all of his work which was 3-4 months old and found no problems. Then he noticed that the steering column was smoking and that is where the smell was coming from. I took my Ranger to our local Forddealer and, after checking it out, they could not find any problems but felt that possible the multi switch for the lights, washers, directionals etc, COULD be the problem. The cost to repair -$250+ to change it and they would not say that that would end the problem. All this from a truck that is babyed and never has any problems. It had been running perfectly. I do not understand why this happened. With all of the fire problems Ford has had with their trucks you would think that someone would have realized that these switchs are defective.
Reviewed April 26, 2007
I was going to work this morning when I noticed that I had a flat tire. My boyfriend tried to put air in it to no avail. AAA came out to change the tire and we found that the tire was slashed by the coil spring that was snapped in half. I immediately took it to the dealer where I bought the car. I knew that the 2001 Sables had a recall on the coil springs.
Although my Sable is a 2002, I felt that this should be considered part of this recall as the parts are defective. I only have 17,000 miles on my car, so we know it wasn't from wear and tear. They were going to fix it under good faith and charge me 20% plus the new tire. I called the Ford toll free number to ask them and didn't get a whole lot of satisfaction.
I didn't feel comfortable unless the other front coil spring was replaced so we settled on both front coil springs to be replaced and the tire. The cost, so they said, would have been around $445.00 but my complaints got me a bill around $151.00. I still worry about the rear coil springs after reading all of these other letters. There should definitely be a recall and action on these coil springs beyond 2001 models.
Reviewed April 25, 2007
My husband and I were involved in an accident on 02/28/07 with our 2004 Ford Expedition-Eddie Bauer Edition. The accident involved an unlicensed driver who could not see what was on the other side of her so she gunned into traffic into our path. We hit her head on 45-50 miles an hour with zero time to respond. Our vehicle was a total loss and the air bag did not deploy on the passenger side causing injury to myself. I sustained bruising to my sternum, cut my right and left leg and knee. I continue to have clicking on my left knee and pain to my upper back.
We have complained about this to Ford at the recommendation of the Florida Highway patrol as the passenger airbag did not deploy. Our vehicle was totaled. The front end was severely damaged and the frame and universals were twisted. We complained to Ford, and they have come up with a ridiculous request to provide them with photos of the inside and outside of our vehicle, and even the maintenance records. We have referred them to our insurance company as it was investigated by them, and they have all the photos of the vehicle. This is not acceptable to them. We have consulted with legal counsel, who will not step up to Ford as they would need to dismantle the vehicle to see why the airbag did not deploy. The vehicle is now salvaged as it was totaled.
We were in no physical condition to pursue legal counsel when this accident occurred. We feel the Police Report should be evidence that the airbag did not deploy and the diagram is evidence that our vehicle’s front end was totaled. My husband’s (driver) airbag did deploy, and he received injury to a pre-existing back condition. He also received burns to both arms as his hands were on the steering wheel, as they should be when the impact happened. My complaint is we pay for safety features when we purchase vehicles, and it appears they do malfunction. These companies do not want to step up to the plate.
I do know of people who solely rely on their air bags to prevent injuries, who probably would have been killed as a result. We rely on our seat belts as well as the airbags. If it would not have been for my seat belt, I probably would not be filing this complaint. I am terrified even today to ride as a passenger in the car, and I am a menace to my husband as I feel like someone is going to pull out into traffic and my airbag will not protect me. This makes him uncomfortable with me riding as a passenger.
The front end of the vehicle is totaled as we hit the vehicle that pulled out into traffic head on with a force of 45 to 50 miles an hour. The air bag on the passenger side of the vehicle failed to deploy. This may have or may not have caused injury as a seat belt was worn. Perhaps, if the air bag opened, there would have been less injury from being restrained solely by the seatbelt. I continue to have pain on my left knee and upper back. In the State of Maine, vehicles are inspected annually and our mechanic does perform a system check with inspections.
Reviewed April 24, 2007
2 months ago one of our front strut springs blew on our 2002 Ford Taurus. Because the strut spring blew out it also shredded our tire, damaged the sway bar link and loosened the inner tie rod. Now, two months later, one of our back strut springs blew again shredding a tire and who knows what other damage because we are waiting at this moment to have it repaired.
Reviewed April 24, 2007
I also have a 2003 Ford Expedition. Three weeks ago it blew a spark plug at just over 80,000 miles. Fortunately, my wife was not on the freeway when it happened. We have a premium warranty service on the vehicle but they have refused to pay for the repair.
Reviewed April 23, 2007
We had a 2001 Ford truck 1 ton. On Sunday April 23rd around 1:00am our plumbing truck caught fire. The fire department came out and put the fire out but it total our truck. The fire investigator said it was a electrical fire because of the way it had started and burned.
Reviewed April 22, 2007
We heard a loud pop and then a terrible noise from the engine. We had a spark plug blow out of the engine on our 2002 Ford F250 Laredo Crew cab Truck. Luckily we were close to a mechanic shop. The mechanic put another spark plug in and said that it will blow again. It will cost over $2,500.00 to fix it he says. We can't afford to pay that. So we have to take the chance it will happen again. Isn't that a safety issue? I think Ford should have to fix it.I see that alot of people are having this problem. Should'nt there be a recall?
It will cost over $2,500.00 to fix it.
Reviewed April 22, 2007
2002 Ford Taurus SE has the drivers side front coil spring break, puncturing new tire, while sitting in our garage. No indication of any possible problems. I am aware of other 2002 Ford Taurus owners having the same problem, but Ford refuses to recall the 2002 model year. We have incurred high repair bills because of this happening. Thank goodness we weren't in the car when it happened.
Large repair bills, only had 46,ooo miles on our vehicle. We will NOT buy another Ford if this issue is not resolved.
Reviewed April 21, 2007
I found both rear coil springs on my 2000 Ford Taurus are broken. I did'nt even notice until I removed my rear tires for rotation. One was cutting into the left rear tire!! Where's the recall? It seems to be a very common flaw with Ford's design!
Reviewed April 21, 2007
My 2001 f-150 4 door caught on fire feb07, i contacted ford and they have no reason why they dont want to be responsable for it, it did have a recall.my husband had just bought me the truck while serving in afghanistan then it was really hard getting a nice truck for once and then for it to catch on fire, i only had liability on it unfortunally , oh and no lawyer wants to take my case because they said something or someone had to catch on fire with the truck, so if anyone can help me i would really appreciate it
Reviewed April 20, 2007
Attn: Ford Taurus and Mercury Sable 2001 - 2002 Owners. I am interested in starting a class action lawsuit. I have a 2001 Mercury sable that the left rear spring broke in mid February damaging the rear tire and on 4/17/07 the left front spring broke. In both cases the struts have had to be replaced for the total of 565.74. Please contact me as ssauer@sbcglobal.net. If you are interested in a class action lawsuit, I think a lawyer will be interested if we get enough response. Please send your short story and e-mail or phone so I can contact you. I will soon be 71 years old and have put up to 200,000 miles on a car and never had to replace a spring or strut in my 55 years of driving.
Reviewed April 18, 2007
My car was damaged when a coil spring broke and punctured my tire, broke the brake hose, CV boot, ABS sensor and stabilizer link. Even thought this part was recalled they would not replace all of these parts. All they would fix was the coil, stabilizer link and pay for towing.
Reviewed April 18, 2007
I bought a 2003 Ford Escape from Korum Ford three years ago and purchased the extended warranty. My Escape has 74,000 miles on it. Yesterday, I learned the extended warranty doesn’t cover the faulty airbag issue I'm currently dealing with. The cost out of my pocket is almost $370. The consumer must pay that kind of money for something that’s never been used and is standard? Every vehicle like this comes with airbags, and insurance companies promote it, but they don’t work right? Thank you for any helpful information you can provide on previous Ford recalls on safety airbag problems. There's no damage yet, but the dealer said it's possible it may deploy while driving it!
Reviewed April 18, 2007
our only son jimmy burnt to death in our ford fx4x4 2003 on july 9th 2005 . he had no broken bones hit a cement overpass sign on route 80 in illinois. the truck burst in flames. it only had 19000 miles on it.
Reviewed April 17, 2007
I have a 2000 Ford Expedition that also has blown out a spark plug.Since I am a diesel mechanic I rented a tool and repaired it myself.My worry now is when will the next one blow out? Probably in the middle of nowhere on a holiday.
I don't think I can trust the vehicle to go very far from home or to send the family on a trip and not worry about them.I tried to trade it off before the spark plug blew out but it seems that everyone knew but me that it was a 5.4 Triton and two dealers offered me $1200. for a very clean Expedition that I still owe $7800 on,when they had one exactly like it on their lot for $12995.
Bottom line is I have a nice suv that I cant trade in, trust to use as intended,or sell without feeling guilty about having given a problem to someone else.
Reviewed April 17, 2007
Ford Taurus 2001 broken right rear spring. Found during 100,000 mile checkup tire rotation. Ford would not cover as warranty although if it were a front spring they would.(extended warranty of 10 years or 150,000 miles) The manufacturing defect is the same front or rear but the safety issue is far less with the rear springs. Inspected both rear springs and found that left rear was very good.
Reviewed April 16, 2007
On Friday, April 6, 2007, at around 0850 p.m., my 18 year old daughter had gotten into our 1994 Ford Explorer, cranked it up, turned on the heater, backed up in the driveway, and called my wife complaining about smoke coming out of the air conditioning vents.
My wife handed me the phone just as we had sat down in a restaurant to eat dinner. We live in Parrish, Florida and were camping in Tampa, Florida, about 45 miles away. As I went outside of the restaurant to talk with my daughter, she said just as stated above about the smoke, and I told her to shut the engine off and wait a little bit and crank it back up and turn the air conditioning on and let it blow the smoke out of the a/c vents.
I thought it might of been dust on the heater coils that were burning off. When she did this, she said something was glowing from under the right front of the car. She got out of the car while it was starting to catch fire, with me 45 miles away from home, her all alone, with the car catching of fire in our driveway.
She was histerical, and I tried calming her down, and she tried to put the fire out with the water hose, but one of my neighbors a couple of houses down, came running over to help, and she hung up with me and called the fire department, who came and put out the fire.
The 1994 Ford Explorer was a total loss, with damage to my driveway, and Ford told me in a letter when I contacted them by phone on April 9, 2007, that there was nothing that they could do beyond the warranty period.
This is not Quality Job-One. Ford should have stepped up to the plate and said, yes, we will send someone to investigate this instead of sweeping it under the rug. I have photos of the damage if needed.
Reviewed April 16, 2007
I have a 2003 Ford Expedition that has 39K miles the check engine light came on and it ran rough this weekend. I took it to a mechanic and he told me that his diagnostics indicate that cylinder #4 is misfiring and it might be the plug or the coil and it cost $200 to replace because it is very hard to get at; it is in the bottom of the engine. This is the 2nd time this happened the 1st time the truck was under warrantee with only 27K miles from reading all the customers comments and experience. It seems that Ford has an issue with plugs.
Reviewed April 14, 2007
I bought a 2006 F-250 in April of 2006. I also am a part of the growing number of people who had nothing but trouble since I bought it. I have always loved ford trucks and always put my money on a Ford. I began with problems only 4 months after I bought it.
I got my first set of new fuel injectors put in August of 2006. In October 2006 in the middle of the night the neighbors were pounding on my door telling me that my horn was blowing and my truck was smoking. I ran outside and disconnected the battery cables. I had to push the truck away from the house for fear that it would catch on fire. In December 2006 I was out of town in my truck.
At the hotel in the middle of the night the horn awoke me again. The truck was smoking and the horn going off one more time. I had to call Fords roadside assistance. Then April the 5th 2007 I was driving down the road and noticed smoke coming from under the dash. I had to pull off the road because in minutes the smoke was getting worse and worse.
I started to feel like it was going to imerse into a fire, so i started throwing all of the valuables into the field, unable to get hardly anything out due to the quickness of the blaze. Within minutes it was into a full blaze. The truck burned to a crisp it was a Total Burn. The fire was so hot that it even melted the front tires. I am so thankful that my three small babies were not with me on this day.
I am now in limbo between Ford and the insurance company. I will definitely get in on the class action law suit. Ford should be fully responsible for all that we have lost and the time involved. As for now I don't even have a car to drive and I am still making payments on the truck that I don't even drive until this is all settled.
Reviewed April 14, 2007
I have a 2001 f-150 4x4 xlt pickup with 36,000 miles on it. Within the last 2 weeks I've had to replace the computer and after replacing that, the dealer tells me the transmission is going bad. I took it to an independent repair shop and they agree. I don't think I should be having any problems for a truck only having 36,000 miles on it. And reading other Ford forum websites, I see I am not the only one. Ford doesn't acknowledge any problems with their transmissions.
I've had to pay at least $2,000.00 to repair a transmission that should never have gone out. It's obviously a flaw in Ford's design or workmanship, and they are refusing to compensate us for this at all.
Reviewed April 13, 2007
Blew #3 spark plug out of the head on my 1997 Ford Expedition. The dealer wants $2400 for repair, $4200 for head replacement, or $5500 for a long block engine replacement.
So far, $200 towing cost and $90 dealer evaluation cost, plus loss of vehicle for 2-weeks (so far).
Reviewed April 12, 2007
left front &left rear coil spring broke shredding the front tire. the dealership replaced both coil springs and the strut on the left side and the tire after i complained about having to buy a new tire. the problem is the right front and rear coil spring and front strut sould also be replaced at no cost to me, even though the springs are not broken yet. as the car sits right now, the car is a rolling death trap, and the dealership admits to such, and tells me ford motor company will not pay for anything that is not broken. that is my situation!
Reviewed April 12, 2007
You recently published my complaint about Ford spark plug blowouts I now have some info. I would like you to pass on. You have had many people from Minnesota that have had this problem and they need to contact Minnesota Attorney General's Office 1400 Bremer Tower 445 Minnesota Street St. Paul, MN 55101 (651) 296-3353 (800) 657-3787 TTY:(651) 297-7206 TTY:(800) 366-4812 to file a complaint against Ford, I have done so and they said they would contact Ford on my behalf to try and resolve this issue. The more people that contact them the better case they can present. Please let people in other states know to contact thier Attorney Generals. Thank you.
Reviewed April 10, 2007
My 1997 Ford Explorer was parked outside a local resturant when I was alerted that the interior of my vehicle was on fire and that the fire departent had been called. Black smoke was pouring out of the slightly opened windows when I approaced the SUV. We ultimately put the fire out with a fire extinguisher. Closer examination indicated that the source of the fire came from under the drivers side seat. One of the firemen on the scene speculated that the motor that controls the power seat overheated and started the fire.
I left the SUV in the parking lot overnight and my first call the next morning was to Ford Motor company. Their response was that they would send me a letter in the mail. This letter came a week later and explained that although they would really like to assist me with my loss , there was not a recall on my Vehicle, so they would not be able to assist me.
My insurance company took care of me and hopefully they will also take care of Ford to recoup their loss . I am fortunate that a young child or one of our family pets were not in the car. Also lucky the vehicle did not burn while sitting in my garage. I am putting this out to the public so that anyone else who has the same experience will also speak out and that maybe one day Ford will investigate this instead of overlooking it.
Reviewed April 9, 2007
My local Ford dealer said right off the bat that it looked like a fire originating at the cruise control.
Reviewed April 9, 2007
My cold 2000 F250 Super Duty 4dr self ignited in my driveway. Thank goodness I had a hose nearby and noticed the smoke coming out of the driverside wheelwell while walking my dog. If I hadn't my house would have gone up in flames.
My local Ford dealer said right off the bat that it looked like a fire originating at the cruise control and gave me an estimate of aprox. $5,000 that they filed with Ford, and told me it looked open and shut and not to worry, they would take care of the formalities with Ford and get back with me and hopefully have my truck back to me in about three weeks. Ford asked for an inspection by a local regional, who took pictures and filed a report to their home office proved to be the begining of my happy ending.
I filed a complaint with Ford's Detroit office about the same time, who inturn spoke with the regional office, who spoke with the regional office and manager again after I filed a complaint with Detoit when it was turned down the first time. Oddly enough when I spoke with the complaint line in Detoit while filing for a review of the decision after being told I was turned down for repairs by my Ford dealer,(who was quite surprised), the lady with whom I spoke with in Detroit was very nice and quite sympathetic, and was kind enough to read back to me the initial report from the field.
I only wish I had recorded my conversation. They admitted the guilt, but questioned whether it was worth fixing. Following my review of Ford's decision not to fix my vehicle, the story changed to the argument that the cause of the fire was indeterminable due to the extensive damage. There was no mention of guilt. My advise from Ford's complaint desk was to turn it into my insurance co.
I was told by the Ford employee that I would most likely be paid for my loss, and you know that Ford and most other car makers, own atleast part of all the major insurance companies, and they would work out some sort of payback as far as Ford was concerned for my damages, but atleast I would be compensated. I told her that I didn't want to involve my insurance co. as it may increase my rates and ratings, and she agreed, but said there was nothing Ford was going to do for me or my truck.
Through all this, I just kept repeating to everyone...all I want is my truck fixed...all I want is my truck back... To this day that is all I ever wanted. The insurance co. totaled the truck and after seven months I may have a chance to to out and get a three or four thousand dollar truck to replace my dependable, beautiful F250...you know the one I bought new...the truck I paid over thirty thousand for...the one I took such good care of...the one I used everyday to earn a living...eeeek
Reviewed April 8, 2007
we own a 2002 ford taurus with 53,000 miles on it. it is only driven back and forth to work and on maintained roadways. in february we could hear a rubbing sound at the rear passenger side of the car while backing out of the driveway and pulling forward to drive. on march 10 we took the car into suburban ford to have new tires put on the car because of a special they were having.
on the check list, everything was checked off as okay. around april 2nd the noise from the rear wheel was worse and we took the car to mr muffler to have the brakes checked. instead we were told the rear spring was broken and had worn a groove into the new tire. we replaced the struts and springs $650 later. the next day i went to suburban ford to have them look at the situation. they wouldnt do anything about it because we already replaced the springs with new ones . ended up buying a new tire. told us the spring was the problem for the groove and not a road hazard problem.
mr muffler put the doughnut tire on till we could get a new tire.what do we do next. i see alot of complaints on this spring issue and feel springs shouldnt give out when the vehicle is well taken care of. did ford purchase poor grade steel or inferior products regarding the make up of the material?
Reviewed April 7, 2007
In early February 2007, the front coil spring on the passenger side sheared while backing out of the garage and the remaining piece of coil tore into the front tire causing an immediate blow out. Fortunately, we were not travelling down the highway when this happened.
Reviewed April 5, 2007
I own a 2002 Ford Taurus SE. In January of 2007, my passenger rear spring broke. I thought it was an isolated incident. Less than 3 months later, both my driver's side springs broke. 2 days after I got those fixed, my passenger front spring broke. 4 springs in under 3 months.
$1300 damage.
Reviewed April 3, 2007
2002 Ford E350 44,000 miles, #7 spark plug blew out of aluminum head. On 4/3/07 John @ CRC offered $1000.00 w/ 24 hour expiration toward a $2511.00 cost(warranty priced discount) from Dealer.Dealer further offered an additional 10% discount and got a Ford field Rep. to agree to an additional $250.00. So as it stands now I'm still looking at a $761.00 bill according to the Dealer.
Reviewed April 3, 2007
Both rear suspensions failed with broken springs in my 2001 Ford Taurus. My wife opened the car to get in and the rear of the car dropped. The car has 66,000 original miles on it. VIN 1FAFP53261A275986
Reviewed April 2, 2007
MY 1998 Ford Explorer, Eddie Bauer Special Edition, that was like new, starting smoking from under the hood while sitting parked in our driveway. Within minutes, it was a blazing inferno. 911 had been called. The flames caught onto our garage. The only thing that saved the rest of the house was our metal garage door. The flames did go up to the family room, which is over the garage, but the house was saved. Had we been in the house asleep, we would have been killed. I called Ford, because many people have now informed me about other stories the same as mine. I had no idea as I had never had a problem. When I went into FORD FIRES online, I was shocked. When I reported what happened to Ford, they said to contact them again if my insurance company says they are liable. I want to take legal action against Ford but don't know how to start the process or what type of lawyer to use. I value my 2 sons lives and my husbands and mine too much to let this go. Please direct me as to what to do. The house insurance company is doing a great job with our home, but for what I will get for our vehicle, we won't be able to get another one as good as we were driving. Hope to hear from you very soon. Gail Wagner Markham, Ontario. Canada
Reviewed March 30, 2007
My 2001 Ford Escape had been parked for 2 days (Friday evening through Sunday afternoon) when in the late afternoon hours my alarm started going off. The vehicle was not locked, so the factory alarm should not have gone off at all.
Upon exiting my house, I could see that the alarm in question was in fact for my vehicle and then I saw smoke rolling out of the engine compartment. The car had not moved in 2 days and my brother came to the truck with me. We popped the hood and smoke was everywhere, but primarily coming from underneath the brake reservoir. You could tell by the smell that it was an electrical issue as the wires were melting and burning.
We grabbed a water hose to douse any fire that may have ignited in the area and my brother proceeded to disconnect the battery cables as there was still smoke and we wanted anything that was hot off. I immediately called Mike Davidson Ford, but as it was Sunday I was informed by the receptionist that the Service Dept was closed and that I would have to call back. I live in a somewhat rural area and was afraid that the inexplicable fire would restart in the night and catch the house on fire.
I explained this to her and she said the only thing I could do was call back on Monday. I explained what happened and that I was in a state of panic and she finally put me through to a sales manager. His first question was Is it under warranty and I told him no, it was a 2001. He said he didn't know what to do either and that I would have to contact a Service Manager. I asked him to have a Service Manager call me to explain why my SUV would spontaneously combust after not being driven for 2 days. He had no comment except that He would pass the message on.
On Monday and Tuesday I called several time from work to try to get in touch with someone that could explain something to me about the situation, but I was put (and kept) on hold several times with no answers and I was also hung up on several times. I put the task in my boyfriend's hands as he was home for the week and could better call since I was at work (I work for a Department of Labor contractor). He had the same problems - he was hung up on several times. Finally he called back and started yelling and demanded to talk to a manager.
They finally put someone on the phone that stated that they had never heard of the problem before but that several things could have caused it. They know the vehicle isn't under warranty and said that we could take it to the dealership for them to look at. When asked how to get it to the dealership, they said to have it towed.
No one offered any help or understanding that I now had no vehicle to get me from work to back. Since then, my brother has contacted a friend who works for Ford and he stated that there had been problems with fires caused due to a brake module that was getting corroded and water would get into it and cause vehicle fires. Since then, I have checked the vehicle recalls every day and nothing has been recalled for my vehicle.
Reviewed March 29, 2007
Our Ford explorer, Eddie Bauer Special Edition, 1998, was running fine. My son brought it home from work, and 10 minutes later a neighbour came to our door saying it was on fire. We were barely able to get out of our house because of the thick ,black smoke blowing up our driving and into the house. I ran out with my son, and the fire was coming out of the hood and then from under the hood.
We then heard a loud explosion and the thick black smoke and flames were unbelievable. The 911 crew were amazing. Another few minutes and our house would have been gone. Our garage door caught on fire but the Firemen put out the fire before it went into the rest of the house. Now, looking at the Eddie, it is totally melted. Under the front hood it like toast.
THe steering column is melted.
Thank God we are all fine. The fire captain said if this had happened at night, we might have lost everything. House and God knows what else. How could this have happened. What should we do. We have insurance, but Ford should be accountable for this. Any suggestions would be appreciated. Thank you, Gail
Reviewed March 28, 2007
Nothing has happened yet. I just wanted to register my name because I own a Ford F150 (1999)
Reviewed March 27, 2007
Parked at a local gas/service station, my wife and newborn baby were in my 2001 Ford Expedition, while my other daughter and I went inside the store. I exited the store with my daughter and put her back into the vehicle. I also got into the vehicle and prior to placing the key into and starting the vehilce, my wife yelled that smoke was coming from under the hood of the vehicle.
I turned and noticed a large amount of smoke coming from under the hood. I grabbed my daughter from the vehicle while my wife and had grabbed my newborn and cleared the vehicle. I ran and grabbed a fire extinquisher while another bystandard called the fire department. I was able to extingush the fire prior to the fire department getting there.
The damage is possibly due to a Recall which was initated by Ford for the Speed Control Switch, the point at which the fire started. The vehicle is currently at a local Ford Dealership and is being looked over by the dealer for cost and repair estimates. I have since filed a claim with my insurance company who is curently working the problem.
I was given a Ford Focus by the local Ford Dealer as a replacement vehicle. I have three kids and a wife. This is currenly our only vehicle... My wife and kids are scared to death to even get into the Expedition.
The cost of the damage is more than likely not going to be enough for the insurance company to consider totaling the vehicle. Would I be asking too much for assistance in totaling it, so we can no longer deal with this vehicle?
I'm sure Ford with do their thing and fix problem and whatever the damage that occured, but what about the my confidence in the Ford Product which I now own? If this is unreasonable I would like to know. If you need picture for the complaint please let me know, I took several digital photos of the damage at the scene.
Reviewed March 27, 2007
i was driving home, and i noticed it was driving as if it was still in 4wd even though i had switched it to 2wd hours before. all of a sudden, i heard a loud bang and noticed flames coming up the floor board. i jumped out (with my dog) and two neighbors, who had witnessed it, came out with their extinguishers and put the fames out.
one of the firemen thought it was caused in some way involving either the clutch or transmission. my mechanic said it was my fault because i still drove it; however, this had happened before--in fact, every time i go from 2wd to 4wd and then back to 2wd, but after awhile the 2wd functions just fine.
i think it's his fault. but maybe it's ford's fault. the mechanic's dad used to work for ford, he told me once, and they used to refer to the explorer as the exploder!!! now i'm told the car isn't worth fixing, and i'm out $3,000.
Reviewed March 26, 2007
my 1996 ford F150 exploded and completely burned to scrap metal after it had been parked in my driveway for over 24 hours. part of the master cylinder blew out from the truck and landed about 20 feet away. I was not home at the time-the neighbors heard the explosion and called 911. they also reported that the engine started by itself during the fire.
Reviewed March 24, 2007
I own a 2002 Ford Taurus SEL. As I was backing out of my driveway this morning the front, drivers side spring broke and punctured the tire, which flattened it instantly, and it broke the swaybar link.
I had just replaced the rear springs and struts last week to the tune of $500 + and now I need to replace the front springs and struts plus both swaybar links. These parts cost $424 minus labor. Plus I need to replace the tire. FORD just tells me that the vehicle is no longer under warranty. I cannot afford this. Within a weeks time I've spent $1000 on springs and struts when FORD knows very well that they have a problem.
Reviewed March 22, 2007
I owned a 2001 Ford Explorer SUV Two Door. My vehicle lit on fire while it was parked over night in the parking lot of my apt. complex. The fire started from underneath the hood on the drivers side of the vehicle and totalled the SUV. The truck was not on, it was parked for over four hours in the lot, the fire department determined that the fire was not due to arson and that the vehicle had some kind of elecrical short.
The fire department dispatcher mentioned to me that Ford's had this problem in the past and had caused similar problems. My particular model has not been recalled and i feel this is will cause extreme danger to anyone near these vehicles, something needs to be done and ford must be found liable for this hazard.
Reviewed March 22, 2007
I have been a proud FORD owner all my life. Until my '02 F150 blew a spark plug for the 2nd time costing me in exess of $4,000. I have been stranded out of town twice with $300 towing bils. I was told by Ford that since there are nor recalls on this problem, it is soley my responsibility and he has only heard of this 2 times. They refuse to stand behind the obvious Manufacturer defective design. This is a very wide spread problem between 99-04 on Tritan V8 and V10. When I talked to the service manager at the dealership I had it fixed at...the first thing he asked was Let me guess, #3 cylendar? I said yes! What does that tell you?
Reviewed March 22, 2007
I have been a Ford person for 35 years. Last year my F 250 with the 5.4 blew the back passenger side plug @ about 120,000 miles. It cost over 2000.00 to pull the head and have a helicoil put in. I currently have a 2006 F-150 with a 5.4. I'm alittle nervous. Ford is forceing me to look elsewhere.
Reviewed March 21, 2007
I bought a 2001 Ford F150 with 89000 miles on it in December of last year. It now has 104000 miles. This past week my wife and I were driving home from shopping when we were startled by a loud bang. The engine started missing so i pulled over to the side of the road and shut it off. I called the local ford dealer in Center Point and told them the problem, they said it is probably a blown spark plug which is what it turned out to be.
I was given two options, one was to replace the head at a cost of $3000 or to have a heli coil put in the spark plug hole at a cost of $300-$400 I chose the second. This is the first Ford I have owned after switching from driving Chevy trucks for 20 years, needles to say once I pick it up from the dealer ship after the repair I will be sending it down the road after reading all of the problems with the heads.
Reviewed March 21, 2007
I have had 2 specific problems with my 2006 Expedition. Two weeks (8/06)after buy the truck I had two fuel injectors go bad. The dealer had the parts and fixed it immediatly. 1/07, I had the truck in for an oil change.
The dealers service department called asking if I had oil all over my garage. Apparently, there both valve cover gaskets along with 3 other gaskets and 1 seal assembly were all leaking. The truck was brought in on 1/19, I got it back 1/24. 3/5/07 while stopped at a light the vehicle started running rough, within minutes the check engine light came on.
I drove it right to the dealer (4 blocks). Service called saying it was another injector I got it back on the 3/6/07. On 3/9/07 I noticed fluid on the garage floor. I took the truck to the dealer 3/12/07, service again called said it was the transmission output shaft seal. I have called Ford with my concerns with the truck as it only has 10,600 miles. I believe there was a problem at the time of manufacture.
Reviewed March 21, 2007
I heard through a client of ours at work that the 2000 taurus had faulty springs and Ford was replacing them as the customers complained when they broke. Fortunately enough, I don't drive the car to work anymore (70) miles one way, but my wife does use the car. our vin # is 1fafp5529yg198390--what is ford going to do for us? I think is is very poor business practice to NOT send a notice of the faulty springs out to customers , but to wait for the complaints to come in.,.... we have been buying Fords for years now and will certainly think twice before buying another ford product
Reviewed March 21, 2007
Last night at 4 am I was awakened by my daughter who heard a loud noise in the driveway. When I went to the front door I saw that my wife's 2001 Ford Escape was on fire. After the Fire Department put out the fire the Fire Inspector stated the fire had started near the brake booster. After looking on this web site I see that there have been 8 other incidents happening to these vehicles, that have been reported to your agency. What recourse do I have as a consumer against Ford for not warning customers of this potential hazard. I am having to claim this against my Insurance which is going to cause my Insurance to go up?
The vehicle is a total loss and I am going to have to buy a new one to replace it. I can not replace it for the amount that they say my Escape is worth.
Reviewed March 19, 2007
I was moving our 2002 Ford Taurus when a I heard a loud grinding noise. I thought it might have been the brakes. I took the car to the dealership the same day. March 17th 2007. I was told that a rear spring had broke and damaged the left rear tire. I had never heard of a recall and I thought a bad pothole might be to blame. I found out on the internet that this has been a problem with Ford/Mercury cars for quite some time. I was upset that I was not informed of this problem. I am scared to think what might have happened if the spring had blown the tire with my wife and daughter in the car. Ford is clearly at fault for not extending the warrenty.
Reviewed March 17, 2007
I have just lost my Ford 2001 F-150 truck to a fire. I parked the vehicle in our drive, normally I would have parked in the garage. I was awakened about 6 hours later with explosions from the truck being on fire. I had received 2 recalls and went to local Ford dealer was told they did not have the part to replace the faulty part but that mine was not one of the ones being recalled.
This related to the cruise control. The second time I was told the same thing about no parts and they disconnected the cruise but before I left the Service manager said again that mine was not one of the ones being recalled and to plug it back up. I have contacted Ford and they say they have no responsibility
My truck is a total loss, it completely burned. In fact the fire was so hot that it melted the inside of the front rims.My recourse not is an attorney and hopefully a class action suit against Ford
Reviewed March 13, 2007
I own a 2002 FORD Taurus SEL. Both rear springs broke at the same time. I contacted FORD Customer Service on Friday, March 9, 2007 to put in a complaint on this matter. They told me that the 02 Taurus does not have a recall for this type of problem.
I had to have both rear springs and struts replaced at a cost of $521.74. I can't afford this and believe that FORD should reimburse me for a problem that they know about.
Reviewed March 13, 2007
My girlfriend’s daughter was using my 2003 F150 SuperCrew Lariat. She was driving approx. 25 miles an hour in a neighborhood when a dog ran out. She attempted to hit the brake but her foot slipped and she hit the accelerator. She accelerated through the curve, went over a curb (that blew out the tire). She then impacted a tree going 35-45mph. The truck hit so hard the whole truck was lifted up, and the rear of the truck was moved to the left approx. 3 ft.
The truck was sandwiched between two trees and had to be winched out sideways so they could hook up the tow truck. Neither of the air bags deployed. The truck frame was buckled in three places. The bed was shifted 4-5 inches back and to the left. There was inner-structural damage to the firewall on the passenger side. How big a tree do you have to hit before the bags deploy?? What is the sensor rating on these trucks and where are they located?
The driver was taken to the hospital. She hit her face on the steering wheel causing severe bruising. She underwent a CAT scan and luckily nothing was found wrong at this point. Her back bothers her as well as her hip. She did have stitches on her upper lip. The truck was a total loss. The passenger just had bumps and bruises. Thank God they were wearing their seat belts.
Reviewed March 12, 2007
I was driving down the road when the 1991 Ford Explorer I was driving caught fire. The door locked and I had to climb out the rear window. It burned and cracked the windshield the heat was so intense.
Reviewed March 12, 2007
I have a 1997 Ford F250 LD and I also had a spark plug blow out. 3rd cyl. passenger side. Fixed it and 200 miles later blew 4th plug passenger side. Only not so lucky this time the loose plug started a fuel fire and burned my truck down to the axels in 12 minutes. 100% total. BEWARE This could kill you. It went up so fast we lost our cameras ,computer,GPS and just got out ourselfs. would love to share the pictures of my truck with the people from Ford that say there is not a problem
Truck was a total to replace it with a Chevy or Dodge will cost 6 or 7 thousand but I would walk before driving a Ford with alum. heads.
Reviewed March 10, 2007
199 ford 350 heavy duty truck,diesel was parked for 3 days and burnt to the ground,ford is denying all claims.app. loss is 16,000.00..
was my work truck,couldn't make payments on it,hurt my credit and familys income.
Reviewed March 10, 2007
After stopping for a take-out pizza I parked my 1998 Ford Explorer in the driveway, about 45 minutes later I heard a dull pop outside and asked my wife if she had heard the noise outside. A minute later she was in my sons room a yelled, your car is on Fire. I ran outside to move the other car, while she called 911. My car was a Total Loss.
Not only was my car a total loss, the front of my house was scorched, gutters, trash cans and hose holders were all melted.
Reviewed March 10, 2007
My 1997 Ford Expedition 5.4 L with aluminum heads spit out a spark plug. They said $800 to fix it. I went to Smith Ford in Rexburg, ID and they fixed it for $292. The next month, it spit out a second plug, another $392. I am looking for a Toyota now. American auto manufacturers need to stand by their product when it is a design flaw. I see from the internet that it is a common problem, and the dealers admit it is seen frequently.
Reviewed March 8, 2007
Arrived at work. About a half hr. later the bldg. fire alarms went off. P.A. system said to ignore the alarm. Then security called me and said my car was on fire. I didn't believe them at first. Went to look at my 1997 Expedition and the engine area was all burnt up.
total loss.
Reviewed March 7, 2007
We have an 1999 F350 and have had 2 different spark plugs blow in a matter of 7 months. Of course when I called Ford, they denied knowing of a problem and said it didn't matter anyway because I was out of warranty. About a month after our 2nd plug blew, my father's F150 blew a plug.
SO FAR, we have had to pay $2000. in repair expenses to have both plugs rethreaded.
Reviewed March 5, 2007
expedition blown spark plug at 65k, at mechanic now. not sure if threads ruined but prolly are...over 4k to fix? this piece of crap isn't even worth 4k!!!!!!!!!!
Reviewed March 4, 2007
We were driving home from Florida when I fell asleep at the wheel. My car slammed straight into the guardrail at 60 mph, spun around, and the driver’s side directly struck the guardrail. Neither the front nor side airbags on my 2003 Mercury Sable went off. My wife broke 3 ribs from hitting the door (side airbags would have prevented), and I was on a walker for a month due to pain in my back and hip.
Reviewed March 3, 2007
My 1997 Ford F150 pick up truck had a Spark Plug Blow out.
Reviewed March 3, 2007
I have a 2002 Ford Windstar. In Oct/Nov of 2006 I took the car in for repair due to a transmission seal leak. I was told the problem was fixed and returned home. 2-3 weeks later I returned to to have the SAME PROBLEM repaired again. Now 3 months later my car is again leaking transmission fluid by the bucket full (much worse than before).
If Ford was aware of transmission issues with the Windstar it should have made (and should make) every effort to correct the issue and not just leave it to the owners to deal with an issue that should have been addressed long ago. I cannot continue to keep dealing with this car as it has the same transmission issues
Reviewed March 3, 2007
I have had 3 of the 4 coil springs break on my 2001 Mercury Sable. It has less than 90,000 miles on it. Ford replaced the front two springs in a recall after one of them broke. one rear spring has been broken for a while, with no apparent extra damage. The other one broke yesterday, sitting in my driveway, and when I moved the car, it damaged the tire.
I've heard estimates of over a thousand dollars to get this fixed, and it's clearly a manufacturing defect.I called the dealer and got no help. I've heard ford blames corrosion for the problem.
That's a red herring, as millions of other cars, like it's predecessor, have never had these problems. I had a 95 taurus with 190,000 miles on it, and no problems. When they redesigned those springs, the blew it, and they should have to pay for the replacement and any damage. Is there a class action suit I can join for redress of my problem?
Reviewed March 3, 2007
My daughter was driving my 2001 Ford Ranger pickup truck. For whatever the reason, she has no memory due to the severity of the accident. The truck went out of control and hit the center wall on the freeway. The airbags deployed after almost head on collision with the center wall on the freeway. She was found by other commuters on the freeway and was seatbelted completely in and properly. The seatbelt did not tighten or hold her. She hit the center dashboard, impacted the dashboard and broke it with the left side of her face. How we know this for fact? The dashboard has her make up on it that she was wearing. The airbags deployed after the initial impact. This is noted by the pictures we have and the CHP telling us that she did not hit the airbags. From their opinion, the airbags deployed after the fact. By the small amounts of blood on them and the amount of blood on the seat, we can tell this. We have photos of the vehicle that can document this.
Reviewed March 2, 2007
We joined the Ford spark plug club last week. All of the links I find for class action don't work. Between my POS GMC Jimmy (which has had $1000 of non-reimbursed electrical repair in the steering column switches)I've had. Sorry flag wavers I really tried but the incompetence and arrogance of these companies is too much. My beater Honda needs gas and oil...period: and it has way more miles than my Detroit iron. As the RamChargers used to say...Color me gone.
I used a tap with adapter to fix the head (not helio-coil). It takes a newer smaller spark plug now. Got my fingers crossed. Anyone have any experience with the longevity of this fix?
Reviewed March 1, 2007
Well I have a 2001 SE many things are going wrong with only 60,000 miles on it: My passenger door won't open from the outside, both windows on the right side of the car won't work, the air conditioning doesn't work, I've had to change the windshield wipers plenty of times.
Reviewed Feb. 28, 2007
Went to see if my daughter was at her grandmothers house, parked my 2000 expedition outside. When walking toward my truck saw smoke coming from under the hood, it was on fire. Went to dealer found out about the recall and determined that was wher the fire started, but Ford does not want to pay for my damage to my vehicule even after it knows it was a defected cruise control switch that started.
I have no money to repair it so i have no transportation at the moment. Im so scared hard to sleep at night thinking that i might wake up to a burning vehicule.
Reviewed Feb. 27, 2007
Eboney of Tullahoma TN (02/27/07)
Below is a list of all of the major maintanance problems I have had with my vehicle. It is now in a Ford dealership and they have confirmed that the torque converter and solenoid pack have both malfunctioned. 20 July 2004: Picked up the NEW vehicle with only 3 miles on it. On 21 July, the service engine soon light came on and stayed on. A sensor was replaced on 22 July and I was told that the problem was fixed. 31 Dec 04: The ABS light came on and stayed on. I told the service advisor that when stopping, the brakes scrapped and made clicking sounds. I was told that again, it was a senor problem and the speed sensor was replaced. To date, the light does not come on, but I still have the same problem every once in a while. 31 Jan 05: There were vibrations in the front end once I went over 70mph. I was told that I needed to rotate and balance my tires and I did. The vibrations did not stop. The vehicle was also slamming into reverse and would rev up when first started up. I was told that there might be a transmission recall, so I took it back to a Ford dealer and I was told that I needed a transmission additive, but none was in stock. I went back on the 8th of Feb 05 and it was added. 15 Feb 05: The truck was still jumping and slamming into reverse and revving up. I told them that the additive did not fix the problem and the quick fixes are only making the problem worse. I was then told that the solenoid pack was at fault and needed to be replaced. It was replaced and they said that they reprogrammed the PCM. I have taken my truck in at least 4 times for the transmission since 15 Feb 05. Every time, a transmission flush is recommended and done as a quick fix. I don't have the exact dates of those visits because the paper work is in my truck that is back in the shop. 16 Feb 07: OD off light starts flashing. The truck was still slamming into reverse every know and then. 19 Feb it was taken to a Ford dealer and the transmission was flushed along with a oil change. I was also told that now the torque converter was going bad. 22 Feb 07: They confirmed that the torque converter was bad and needed to be replaced. None was in stock, so I would have to bring the truck back. 27 Feb 07: The torque converter was replace, but the vehicle had to be left at the shop because now the solenoid pack would not allow it to shift.
If I would have not had the extended warranty, I would have been stuck with a broken truck that I would not be able to afford to get fixed since all of the current problems cost over $2000. From the very first recall on the Explorer transmission in 2005, I contacted The Ford Motor company, the seller of my vehicle and the lot where I picked it up and told all of you that there was something major wrong with this vehicle. I was continuously stung along until now since the vehicle isn't drivable. Above is only the transmission problems. I have had all 4 motors in the power windows replace, the rear speakers in the doors have shorts in them, the tire pressure gauge was malfunctioning and I have also had all 4 tires replaced.
Reviewed Feb. 26, 2007
I was driving home Saturday evening when I smelled something burning. Looking around I noticed out the left rear window sparks hitting the highway from my truck. I pulled over and checked the bed of my truck to find it. I noticed flames underneath the truck between the bed and the cab. Thinking fire and gas tank, I ran and proceeded to call 911.
After reporting it, I turned around and the truck was up in flames. I was out on Highway one between the 101 and Lompoc. The fire truck and highway patrol showed up ,but by the time they did, the truck was halfway melted. The fireperson said it was electrical. It's a 2001 F-150 and I was baffled by what went wrong, only to find out about all this recall cruise control stuff.
Reviewed Feb. 26, 2007
The entire front portion of my 1997 Ford Contour was on fire. I stood in amazement watching my car get destroyed while awaiting the fire department.
Reviewed Feb. 23, 2007
My husband's 1999 Ford Ranger XLT, did not catch fire, thank goodness. But we had a problem with smoke coming from the cruise control stick mounted on the steering column, and a popping sound. It stopped and he hasn't had any additional trouble. But I read the info about the fires etc, so he hasn't been using his cruise control anymore.
I called Ford and they told me the Rangers where not included in the recalls. But from reading the info posted here I don't understand that. So many Fords are being recalled...don't they usually all use the same parts????
I am really worried. Is there still an open investigation to see if more vehicles should be recalled?
Reviewed Feb. 22, 2007
We drove about 5 miles to a Home Depot store. Our 1997 Ford Expedition was parked for approximately 5-10 minutes when we heard over the intercom at the store a car was on fire. Unfortunately it was our car but fortunately no one was hurt.
The only other damage beside being scared out of wits was about $1000-1500 in items inside the car that were ruined.
Reviewed Feb. 22, 2007
My 2002 Ford Tauras began making an intermittent popping sound. A mechanic checked and said he couldn't see anything wrong with it. As I was driving back to work, it caught fire and burned on the side of the road. The fire department was able to save only the trunk area of the car.
My car was paid for and I could not afford to buy a new one. My parents helped me retain a Toyota. I don't plan to ever drive another Ford.
Reviewed Feb. 21, 2007
2005 Ford 500 caught on fire while driving down I-95 to Florida. Fire started in rear of car. Flames first noticed on back deck behind passenger seat. 4 occupants got out safetly, however car burned quickly and completely.
Suspected gas tank straps from a recall found on your website last year. Confronted Ford Service department w/recall, but told it did not pertain to our car as referenced by its VIN #. Investigation by Insurance Company identified gas tank strap failure. Ford unwilling to talk with us due to claim being filed with Insurance Company.
Besides loss of car, lost several thousand dollars worth of personal property in the form of money, jewelry, clothing, electronics.
Reviewed Feb. 21, 2007
Our 2002 Ford Taurus was parked in our driveway. I went to go get an oil change and as I started to back out of the drive, I felt some resistance. I figured it was a small mound of snow, so I gave a little more gas.
I heard a pop, followed by a strange hiss; and now more resistance. I got out and saw the front driver tire was flat. I went to get the spare and found it encased in a half inch block of ice (water must have seeped into the tire-well and frozen) Being Saturday and only 29 degrees, I brought the ice encased spare inside to thaw out overnight. Following day, I jacked the car up and was unable to remove the flat...that's when i discovered the spring had broke and slit the tire. I had never heard of springs breaking before. I had a 15 year old GM and while the springs were a bit 'soft' they sure didn't break.
Ford Roadside Assistance came and towed the car to the dealer. I was confident that the extended warranty we purchased would take care of this problem. I got the call from the service manager the next day telling me that the warranty DIDNT cover the springs. The repair would be 775.00. He also informed me that Ford had recalled earlier Tauruses for this very thing, but for some reason not the 2002 model year. Needless to say I am furious! With only 35,000 miles and 2 payments left what could I do? I paid it.
The total repair bill came close to 800.00 (a pair of springs and a new tire).
Reviewed Feb. 21, 2007
i own a 2001 ford escape and when i got up to go to work this morning and went to the garage to leave my car was on fire. i popped the hood and it was coming from the abs brake control box. i had a friend quikly put it out and the wires to the antilock brake system had all been burned and melted. when i did some investigating online i seen that there had been other reports of this happening to the same make and year as my escape. this seems to be a big concern as besides being extremely dangerous...it is also quite costly to fix.
i missed work because of this,my antilock brake system is burned out and my garage was fiiled with acrid smelling smoke.i called the dealership and told them because i wondered if there were ant recalls because of this but they said no. does someone have to die before they do something?
Reviewed Feb. 20, 2007
My 2001 Ford F150 blew out Spark plug just like all the rest. Dealer said too bad
No $ to fix
Reviewed Feb. 20, 2007
My stupid Ford Focus as of today has had the ignition switch go out for the third time! I have had nothing but trouble since I bought this car brand new off the lot in September of 2000. Two starters, 3 ignitions, 3 batteries, and 2 alternaters! Talk about a lemon but the lemon law I guess does not apply to this stupid car!
Reviewed Feb. 20, 2007
Poor paint and blistering of the hood of my 2001 Expedition. At the request of Ford motor Company it has been taken to two dealers, both stated it was a bad priming job that cause the problem. Both dealers refused to repair, because Ford Motor Company said it was only covered for 3 years and 36,000 miles, even though I had a extended warrenty on the car for 7 years and 75,000 miles, which cost me another $1800.
Both dealers said the primer paint wasn't done right at the time it was painted. I took it in when it first started to blister and now it has two spots on the hood, rust is spreading.
Reviewed Feb. 19, 2007
My 2002 F-150 began shuddering about 8 months ago. Since then: I've had all the sparkplugs replaced; reoccured and had an engine coil replaced (about 3 months ago); now it's back worse than ever.
Initially, I'd feel the misfires between 40-60mph under light load only. Now, it's all the time -- idling, most any speed and under practically any load. I took it back to a shop and they correctly diagnosed the problem (as my research has shown); but, since the check engine light is not yet on, they can't narrow it down to what plug/coil to replace.
I'll be following the advice to buy a whole set of coils from eBay for $98 and get the shop to put 'em in. But, I fear that it'll all come back in a few more months, and/or a plug will be spit out and the cylinder head damaged.
I followed Don of Omaha NE's advice and called called Ford's Customer Care department to log an official complaint: 1-800-392-3673. After gathering all my information, she asked what I was seeking from Ford at this time.
I referenced this website, many others, and that I'm seeking to log a official complaint, hoping that that will lead to Ford offering a recall due to the large number of vehicles that this applies to. She said indeed that it's just this sort of phone call that could lead to a recall being announced. We'll see... So, I second Dan of Omaha's plea: EVERYONE SHOULD CALL FORD TO COMPLAIN!!!
Reviewed Feb. 18, 2007
1999 ford 350 motorhome burnt cant find attorney to take case fire started in engine compartment
Reviewed Feb. 16, 2007
I parked my 1994 ford expoler in my drive way at 4pm and 7pm my neighbor came over to tell me that my truck was on fire. It was a snow storm out side and it was 11 degrees .The truck ran fine all day but some how , under the dash caught on fine .
The truck did not have one part that could be saved.The windows were gone the leather seats were gone everthing was just ashes.The whole front of the truck was gone.
Reviewed Feb. 15, 2007
Three days ago, my '98 For Explorer caught on fire during the night approx 6 hours after I had parked it. It's completely destroyed plus it started a fire in the adjoing vehicle which was also destroyed completely. I had maintained this vehicle in new condition & the body work was perfect..no rust, no dents or chips.I not only did regular maintenance but also did expensive repairs that last year cost me over $3,000.
What really makes me mad is the fact I did not receive a recall notification. We have received them in the past, why not this time. When I had prior recalls I had the stated repairs done promptly and would have done so this time also. This was the second Ford vehicle we have owned and it will definately be our last.Goodbye Ford in our auto choices.
Reviewed Feb. 14, 2007
I parked my truck in a friends driveway and went inside to visit. Within 10-15 minutes someone was loudly knocking at the door yelling your truck is on fire The truck was consumed in fire, and burn to the ground in a matter of minutes.
The heat from the truck caused damage to paint and bumper of friends car, as well as damage to the paint on his house and left a melted mess of a 2000 Ford F150 truck on his concrete driveway.
Allowances from insurance company will not cover the cost of purchase of same style, milage, condition of truck. Insurance company will not pay for damage to friends car, or house claiming that was an act of God I think its more like an act of Ford Motor company quality of workman and engineering.
The out of pocket expense incurred by friend on deductables of his own insurance because my insurance company refuses to re-inburse those expenses If I had not left home, or left a few minutes later ( although I reqret the damage to friends property and home) my own home would have been totally consumed in fire as I park in our garage.. I don't know of anyone who can get into a buring vechicle and back it out of the garage!
Reviewed Feb. 13, 2007
On Jan 29, 2000, I was in a low speed impact of 25-26 miles per hour. The front impact accident was caused by an uninsured driver. The driver drove across my land when I was traveling forward, he turned left, and I hit the side of his 87 Ford Bronco with my 98 Ford Escort. The air bag deployed and caused multiple injuries to my head, face, neck and spine. Two years later, I lost vision in my right eye, and then within 6 months my left eye, from center and side cataracts at the same time. My nose was broken, teeth loosened and one broken, forehead and scalp tenderness since the accident with electrical surge feelings on top of my forehead when startled or turn too quickly as if startled. My spine is jammed to the right and down from c3 through c7, and have constant pain and headaches if my neck is tipped off the spinal column. No one believes that all this was caused by the air bag and would not even talk to me about the faulty air bag that wasn't to deploy under 30 miles per hour.
I could not do the same work anymore, and it has progressively gotten worse. I could not lift my arms up above my chest. I still cannot do so without pain and very limited amount of time in that position. It took three doctors and 9.5 months to prove to anyone my nose was broken and finally had surgery to repair all the damage to the septum inside. I had to wait for grants to have surgeries on both eyes (IOL implants), one surgery a year. The right eye was partially successful and the left very good. I am now, after 5 years, working again in an office, part time, and driving again. I was unable to drive for almost two years due to vision and still cannot drive at night very well, or not at all if raining due to lights. My eyes do not change focus and are totally far sighted and I wear magnifying glasses for work and reading at home. I love to read and can only do so for short periods as my eyes get pained.
I had bought my home just before I lost my vision, 4 months, and had to finally sell to get my bills paid off as much as possible. I could not refinance it with no income or ability to find a job. I lost my dream home. It wasn't anything fancy, but mine nonetheless. I am now trying to pay off the last of the doctor bills not covered by my one year of PIP coverage and trying to get on my feet. I had to live with family and over a friend’s shop for a year and a half until I could find work and save to rent a place. I was unable to receive help from the state, except briefly, as I was in my own home. I had to live off my equity for almost 2 years to stay in my home, hoping to get work and be able to make the payments. My lien holder allowed me to make small payments. When we sold it, I had to be caught up so I had very little left in it. This was my dream to have a home where my grandchildren would always know where to come for help or just to find grandma.
I live as naturally as possible in this work and have done so for over 30 years. I refused anti-depressant drugs and pain pills, as well as surgeries, which did not help but made things worse for me. Because I did not opt for the surgeries and such, it hurt me in getting financial help through social security and the state. Economically, I have lost my home, a normal way to create income, my credit is ruined, my whole life was changed and so was my body and mind. I am just now trying to get back to being my positive self and be able to have interactions with other people and in social situations. I have learned to read my body and to control the severity of my headaches with bio feedback, stretching or yoga.
I also learned self hypnotism to handle pain and to achieve sleep. I was unable to sleep more than 1-1.5 hours at a time for almost three years. I underwent a terrible depression for almost 5 years and had to work very diligently to keep bad thoughts out of my life. I still have high pitched noise in my ears, head and tendinitis. Some days, it is so high pitched that it hurts. I have to use self hypnosis to handle the pain. I am still having some vertigo problems once in a while, but not constantly as was for 4 years. I also can control my emotions now and do not cry easily. My incontinence is getting better with diet controls. All my injuries were caused by the air bag and it deployed at 180 miles per hour into my face for a low speed impact.
Reviewed Feb. 10, 2007
I own a 2000 Ford Taurus. So far the front springs have broken and punctured tires. Now the rear left spring broke. No wonder Americans are buying Hondas and Toyotas! Thats probably what I will do this year. I always try to stick with the big 3 but I dont think I will anymore.
This cost me $500 to have repaired.
Reviewed Feb. 10, 2007
As is the case with so many other people, the V-10 Triton engine manufactured by Ford than runs our 2001 Georgetown motor home (chassis by Ford; coach by Forest River of Goshen, Indiana) has blown a spark plug for a second time.
Mechanics willing to re-sleeve the cylinder are few and far between. Ford dealerships will replace the engine head, refusing to use a simple tool, which Ford itself makes, to resleeve the cylinder for the spark plug.
Gas fumes enter the entire coach of the motor home, necessitating the evacuation of my family into our tow vehicle, which is detached, and my driving the motor home as gas fumes enter the coach.
We must continue to drive as I make my living giving talks to small groups of Catholics across the nation. I have no choice but to continue to drive until we find someone to resleeve the cylinder. We found man in northern California in early 2006 who used the tool, which we had to rent from a company in Green Bay, Wisconsin, to resleeve one cylinder. We are in need of finding another such competent person in Alabama or Florida.
This has cost us much in the past. It is costing much at present. Ford must be held accountable for this. I would be willing to testify before a Congressional committee on this dereliction of duty by Ford by its placing the owners of the V-10 Triton engine in great physical jeopardy.
Reviewed Feb. 10, 2007
It was about two and a half years ago when I was driving my Ford Explorer down a back road in Massachusetts. I am a diabetic and I suffer from dazing out or even blacking out if I don't eat enough. That day was pretty hectic and I must have forgotten to eat that day. While driving, I really don't remember what happened but I must have blacked out and I hit a telephone pole going about 30-35 mph. Which was the speed limit. Anyway my head hit the steering wheel column and made a very big and deep gash in my forehead. This happened because the airbags in my Ford Explorer did not deploy. I was rushed to the hospital and received over 400 stitches in my head. This was not very pleasing. All of this could have been avoided if the airbags had deployed. They did not.
Reviewed Feb. 7, 2007
I purchased a 2006 F-350 Supercab diesel 4x4 at the end of Aug. 2006. I took delivery on a Thursday. That weekend, I had the truck on the highway for the first time when I felt a vibration at 65 mph. That Monday, I proceeded to report this to the service manager. They brought the truck in a week or two later. They kept the truck for a few days as they changed the two back tires. They returned the truck telling me it was all set. The next time I took the truck on the highway, the vibration was still there. I returned it for service again with the dealer keeping the truck for 1 1/2 weeks as they tried several sets of tires. Finally, they returned the truck stating again that it had been road tested and was all set. Upon driving it on the highway again, I still had the vibration at 65 mph.
Upon returning it for a third time, they agreed to try a different brand tire as they assured me the problem was in fact in the tires (Continentals). This time, they put Cooper Discoverer Tires on it. Upon the vehicle being returned, the vibration was still there. The dealer then had a Ford engineer come out to look at the truck. In the end, they told me that the vibration was an undesirable characteristic of the truck. I have owned 4 other superduty trucks a ‘99, 2002, 2003, 2005, and now the 2006. The previous trucks never had this issue. I also have had the truck in for a loud rubbing or grinding noise which only occurs at 45 mph at a particular rpm. They brought the truck and replaced the turbo pedestal and one other part.
Upon returning the truck, they admitted that the problem was no better, and had no remedy for the problem as they are not sure what the problem is. I have driven other Ford trucks with the same motor, and none made the noise my truck makes which is being played off as normal. At this point, Ford has denied my request for their buyback program so I went to the owner, Chris **. He stated that he would speak with the regional Ford rep. to see what they could do for me. I have been waiting over 3 weeks for some type of answer. One and a half weeks ago, I was told that the regional rep. needed to speak to her boss, but I still have not received an answer. At this point, I don't know what to do as these issues have been very time consuming as well as extremely frustrating especially since the problem was reported within days of taking delivery of the truck.
Reviewed Feb. 4, 2007
We are the 2nd owners of a 2000 Ford Expedition, On 31 Jan 2007, my son drove the expedition to work that day, parked it in his work parking lot around 4:15pm. I was on my way home from work and passed by my sons work around 4:30, I seen the truck parked, every thing was fine. Around 5:30pm my son calls me on my cell saying the expedition was on fire.
Orange County Fire and Cypress Police responed. I arrived the scene at 5:40-5:45 and the fire was out. A witness said the fire started in the engine compartment on the left side, fire dept concurred. A passer by in a 2002 Ford Expedition stopped and said, did I know there was a recall on the Vehicle Speed Control, I responded, no I didnt know!
I did some research on the internet and found a recall for the Vehicle Speed Control, recall # 05V388000. This is a tragedy, Ford needs to make this right.
Reviewed Jan. 30, 2007
On 17 January 07, my husband was driving my 2003 Ford Expedition when he felt a jerky, hesitation from the vehicle. He took the vehicle to the Ford dealership and they told him the ignition coil spark plug #5 need to be replaced.
It cost him $349. We thought that would solve the problem when a week later #7 did they same thing. The service department help us with a discount $273 (we were blessed on this one). The service department said that there is moisture in the cylinders and they could dry them out for $219. My vehicle only has 65,000 miles and I bought the vehicle in March 2006.
Reviewed Jan. 29, 2007
I have a 99 expedition, around mid August of 2006, i was riding on the freeway home from work, when i heard a loud pop from my engine sounding like a loud messed up muffler had just blew off, and i started to slow down not able to go over aleast 20mph, pulled over a man looked under my hood and found that my back spark plug had blew out, he tried 3 times to put it back in but he said the threads were strips but when he had a extra spark plug and screwed it in tightly it worked but only temporarly, Again in jan 07 i turned the corner and there it goes again popped out and now im here without a vehicle.
Reviewed Jan. 29, 2007
My car was parked at the airport for a week while I travelled. When I returned the front driver's side tire was flat. Upon removing it, we noticed a gash around the inside in a circular shape.
The spring on the McPherson strut was sticking out into the tire area. Apparently the spring busted out when the car was parked and then when I backed up the car to leave, it sliced into the tire, making a large gash. I only drove about a foot, realizing the car wasn't moving correctly. That's when I got out and saw the flat.
I was fortunate not to be driving when this incident occured because it was very hazardous. When we called the local Ford dealer they said there was no re-call on this part. As it was, I had to change the tire at 10 PM in cold (9 degrees F, and a strong wind), then drive 90 miles to get home at about 40 mph. As it was a Saturday night there were no service stations open, nor would there be until Monday morning.
Reviewed Jan. 29, 2007
7/14/02 we were coming home from the zoo when a truck ran a red light. We were going about 30-35 miles an hour. We hit the truck. Passenger front side took the impact. The airbags did not deploy. Everyone at the scene were shocked because the fire department had to pry the door open. I have neck and back problems, have had over 8 surgeries and disabled since then. I will never be pain free again.
Reviewed Jan. 25, 2007
On oct 23rd 2006 (Monday) i bought a 1998 ford explorer. It had 82,000 miles on it and was fully loaded. The explorer was in very good condition inside and out.I used the car for the next 5 days just doing everyday routine things. I believe i had drove it a total of 200 miles in those 5 days. On the night of the 5th day oct 28th 2006(Friday),i parked the exploper in the garage at 10:30pm.4 1/2 hours later (3:00am) i was woken up and told the garage was on fire and that the fire was coming from the explorer.
When i opened the garage door to my shock i could see flames about 2 feet high comimg out from under the hood. I couldn't get the vehicle out, the flames and smoke were to intense. The fire dept showed up but could not save the explorer it had melted from the front bumper to the dash and there was heavy smoke damage to the inside of the vehicle. Also my brother's vehicle was parked in the garage next to mine the whole drivers side had melted from the heat it to was a total loss. There was major damage to the garage and if not for the neighbor who woke us up at 3:00am God knows what would have happened. I truly don't believe i would be alive today.So i had the vehicle for all of 5 days and have nothing ..Im out the $5,800 i paid for it and could not believe there was a recall still open on the vehicle .....something needs to be done !!!!!!!!!!!!
¸
Reviewed Jan. 25, 2007
I had an auto accident on 1/20/2007 in a 2003 Ford Windstar. The airbags did not work. I never knew that Ford had so many problems with airbags not working until after my accident. I began looking on the internet and found multitudes of complaints about Ford's problems with their airbags. I thought that I had purchased a safe vehicle, but I was wrong! I have sustained multiple injuries, including a severely sprained right ankle, right knee injury, left wrist injury, left shoulder injury, and whiplash. Also, my head hit the windshield, and I have been having headaches since my wreck. I have been out of work, and I am expected to be out for three weeks and will lose some pay for the time that I am out. I am having to use up the remainder of my vacation time and sick time that I had built up. My husband had whiplash and sternum pain from hitting the steering wheel. My son had a broken tooth and had to have some dental repair done. We do not yet know all of the medical and dental costs that we have incurred. We have had numerous xrays, and I have had a visit to the Orthopedic Surgeon and will have to go back for further tests.
Reviewed Jan. 24, 2007
My 2001 Ford Expedition burnt beyond repair 11months after having Fords recall on the cruise control sys.i exited the vehicle at 10:50pm and recieved a report of a vehicle on fire in the parking lot where I work at 11:20pm.When i walked out all the windows were out and fire raged from front to back of the vehicle.
As a result my ins will probably go up. Also to replace the vehicle for which I still owed @18k,I now must purchase another vehicle capable of transporting My wife,5children,and myself.So I cant go out and buy some small cheap ride and wait to see what Ford will do,I have to get something comp.to what I had but it will not be a Ford.
I bought an Expedition because i have to have 8 seats not because I want to show out.not being a person with extra monies this will seriously hamper my ability to maintain any savings or cousion when it comes to finances.
Reviewed Jan. 20, 2007
My 99 Expedition is now dead under the carport. For the third time in less than two years a spark plug blew through the head. I also had to replace a blower assembly unit so I could have heat and air conditioning.
I cannot afford to pay $5000 for a new head or $6000 for a new engine. I have $4400 left on my loan and the truck is worthless now. Since I bought this truck I have put over $3,000 into various repairs to keep it running. The spark plug issues have cost me $2,000 so far. I had to repair a blower assembly for $800 just to get heat and air conditioning. Since this is a work truck, I had to buy another truck to stay in business. I switched to Dodge. Now I have two payments instead of one. I want
Reviewed Jan. 18, 2007
I was traveling down the highway at about 60-70 mph when a truck came off the on ramp over 2 lanes in front of me. It was raining. I swerved to miss them, went into a spin and hit a concrete barrier multiple times. The framework is bent and broke on the driver side and the front end is cocked toward the passenger side. The bed on the driver side is pushed half way up the bed, neither air bags deployed. The floor board on the driver side is wrinkled and bowed up. People looked at the truck and asked who got killed. The truck is totaled. None of the body parts is usable.
Reviewed Jan. 16, 2007
FORD 2000 Excursion with V10 shot out a spark plug and coil. (second plug up from the front right side...#3???) Now I too know what the sound was 2 years ago when we had the vehical towed to a service station... They said you have a common plug problem and $900 later I was on the road again. This time the noise came back in my driveway...so I took a look. The plug is OUT and I can not put it back in. Is there any recourse? I have been driving for over 30 years and this is a FIRST. I think there is a design DEFECT and Ford should step up and take responsibility. I can not pay this a second time!...
Reviewed Jan. 15, 2007
I have a 1998 Ford Expedition w/5.4 Triton motor. Had spark plug #2 blowout on 1/5/07.
$830.00 in repair/ re-sleeve plug hole
Reviewed Jan. 12, 2007
I have replaced the front struts on my 2002 tauras twice. I have replaced tires twice. The car was and still is unstable and makes noises as you are driving. It goes clunk clunck.. It is very nerve racking!
I am on a fixed income and this has cost me quite a lot. This has cause the pressure of being able to keep my other obligations paid on time.
Reviewed Jan. 9, 2007
In August of 2006 my Ford pick up started running rough. I took it to dealer was number #2 coil and plug had 72,876 and I had purchased extended warenty, which was not covered. cost 434.34. In December the number 8 coil went so I went to auto zone and replaced it along with all plugs. the book says to do this at 100,000 miles I had 77,049, this seamed to fix the problem for about a week then it started to run rough again so took it back to dealer this time was the #5,7, & 2 coil and spark plugs they did not charge me for # 2 coil. but still cost me $448.26.
I don't trust my truck to go anywhere as I still have 4 more coils to go and now I am finding that these engins are puking plugs. If I bought a new pick up would Ford have solved this problem or am I just getting another problem. I am 64 years old and have always owned a Ford had good luck until now.
Reviewed Jan. 4, 2007
I had the same problem on the number 5 plug (left front?) on my Mustang GT. This fix works with the Cylinder on the car...my sparkplug was in an easy access place, you might have to remove other stuff to get to yours...good luck! I bought the 14 x 1.25MM Helicoil kit for $78.00. It comes with a tap, 5 Helicoils, and the insertion tube and tool. I had to grind down the edges of the insertion tube so it would fit in the spark plug(cylinder) hole on the 4.6L SOHC Head.
Reviewed Jan. 3, 2007
The spark plug blew out from the third cylinder head
It resulted in breaking a coil, breaking the bracket off of my fuel injector as well i had to have the spark plug hole tapped out to get a spark plug to stay in again, as well as new injectors. It has left me without a vehicle for over a week, and it could still happen again.
Reviewed Jan. 3, 2007
In early 2006 I was sitting at a stop just around the corner from my home when I heard this pop and then a repetitive tattering sound from under the hood of my truck. I had the truck taken to a certified ford repair center to find out that it had blown out a spark plug. The repair facility stated that Ford trucks are imfamous for doing this and when it happens it strips the aluminum head requiring a replacement head or helicoil insert.
The facility fixed my truck and I was on my way, only 43,000 miles on my truck and I get it serviced around every 3000 miles. On December 31st 2006 I was half way home in a 700+ mile trip with my family when I heard a very familiar pop and the same repetitive tattering under my hood. I immediately pulled off the road, 36 degrees outside and raining, to find out that I had another plug that had been blown from the number 1 cylinder.
I was lucky that I just recieved some tools for Christmas, which I opened and used to get the plug reinserted so that I could get my truck home. If this had been just my wife and kids, which it was suppose to be, then they would have been stranded on the side of the road and I would have incurred a tow charge along with the repair charge I will have to incur. This is a big problem with Ford trucks and if Ford is not going to own up and fix this problem free of charge to the consumers that experiences this problem then I think they should be forced to recall and fix all vehicles with this potential problem.
The unfortunate part of this is that my Dad is a huge proponent of Ford Trucks and has been a Ford truck owner since 1967. My dad has passed on his secured feeling about Ford trucks to both my brother and myself. My Dad has owned 4 Ford trucks and I have owned 1, this my first, and if this cannot be resolved then I can not buy another Ford truck going forward because I must buy vehicles that I can trust from a company I can trust.
Reviewed Jan. 2, 2007
I have had 3 Spark plugs ejected from the heads of My 2001 F-150 pickup
The cost to repair these has exceeded $1500
Reviewed Jan. 2, 2007
The second sparkplug on the passenger side blew out of the cylinder head destroying the coil in the process.
The only apparent physical damage is to the cylinder head (stripped threads), the coil (destroyed) and the spark plug. The repairs will cost approximately $1100 at the local Ford dealer. Fortunately, they think they can make the repair without pulling the head. If they had to pull the head, the repairs would cost over $3000.
Reviewed Jan. 1, 2007
My wife was driving our 2002 Ford Taurus to work in mid Dec. 2006. The left spring broke into 3 pieces on a smooth State Route, fortunately she is not a fast driver and was not hurt. One of the pieces punctured the axil boot and damaged the bearings and bent the axil making the vehicle unmanuverable. None of the repairs or tow was covered since the car has 39,900 miles. This is bad, we purchased the extended warranty on the power train which should have covered the axil repair and the tow. But since the spring did the damage and the spring is not covered, Ford would not cover any of the expense. I called the complaint number and reviewed the coverage with the extended warranty service. They all said, they agree with the dealer.
Reviewed Dec. 30, 2006
My wife parked our 2004 explorer at work. The truck had been parked for about 3 hours when someone told her the factory alarm was going off. She went out to turn it off to find the truck filled with smoke. Somehow by playing around she got the problem to stop and we were able to drive the truck to a dealership but everything electrical was completely dead.
Ford instructed the dealership to install a new wireing harness at a cost of $5500 that Ford offered to pick up $2000 of. I never was told what started the problem and also was told that if my wife had not caught it and somehow got it to stop the truck would have burned to the ground. The harness shorted out underneath the rear passenger side door. Everyone at the dealership was amazed at this happening.
Reviewed Dec. 30, 2006
My wife parked our 2004 explorer at work. The truck had been parked for about 3 hours when someone told her the factory alarm was going off. She went out to turn it off to find the truck filled with smoke. Somehow by playing around she got the problem to stop and we were able to drive the truck to a dealership but everything electrical was completely dead.
Ford instructed the dealership to install a new wireing harness at a cost of $5500 that Ford offered to pick up $2000 of. I never was told what started the problem and also was told that if my wife had not caught it and somehow got it to stop the truck would have burned to the ground. The harness shorted out underneath the rear passenger side door. Everyone at the dealership was amazed at this happening.
Reviewed Dec. 27, 2006
I came upon this website while looking for information about why my 1996 Ford Explorer would go up in flames for no apparent reason. I thought my case was an isolated one and was suprised to see that so many other Ford owners experienced the same problem. I parked my car in the driveway at approx. 12:30am after returning from the evening shift at work.
I don't know what woke me and my husband up, but we both noticed an unusual bright yellow glow through the blinds of our window. I glanced at the clock and noticed the time was something after 3:00am. When I looked out of the blinds I was shocked to see flames shooting out from under the hood of my Explorer. I immediately called 911 and got our two daughters out of the house. My husband grabbed the fire extinguisher and attempted to extinguish the flames but was unsuccessful. He then tried to put out the fire with the water hose but it was getting out of control. He began hosing down the side of our house in an effort to keep the flames from catching on to it.
During that time a tire exploded and my husband had to move away from the house and the car. Our fire department arrived minutes later and extinguished the fire before it caused major damage to our home. If we hadn't woke up when we did, no telling what would have happened. I liked my Ford Explorer, but I would not have purchased it if I had known about this problem.
Reviewed Dec. 26, 2006
Just like many others, my 2002 Excursion with the 6.8l started spitting spark plugs. The #6 plug was spit out tonight for the second time. At this point I will be pursuing the timsert solution.
Reviewed Dec. 25, 2006
This is another Ford engine sparkplug blowout story. I own a 2002 F150 with 65k on it. It blew a plug about a year ago which I had repaired via a sleeve as there was no way I was gonna pay over $3000 that the dealer wanted for a head replacement. Then, it just did it again while I am on vacation in FL. Now I have a rental car expense, my vacation ruined, etc. over a problem Ford fails to fix. This complete bull and they need to be hung out to dry on it.
Reviewed Dec. 25, 2006
I like many others have had my 2002 Ford F-150 blow a spark plug out of the cylinder head. To repair it took 5 days and $3,000 for a new head. After discussing this with the service tech at my local Ford dealership he informed me that this is a very common occurance. He said that Ford had only used 3 threads in the head that failed, but are now replacing them with a 7 thread head., This tells me that they are very aware of the problem but are willing to leave their customers footing the bill. I guess the scary part about that is I still have 4 more 3 thread spark plug holes to worry about blowing out,.I absolutly feel this should be under a re-call.
Reviewed Dec. 18, 2006
A fire started in our garage around 5:10 in the afternoon after the Ford F150 had been parked inside. There were no other vehicles in the garage and I had been in the garage myself at 4:15 when I left for work. My husband returned home in the truck at 4:45, parked it and went inside. Shortly after 5:00, my son smelled smoke and discovered the fire in the garage.
Total loss of our home: 500,000 dollars. Covered by insurance. We contacted Ford and corresponded with them, but to no avail. Of several insurance inspectors, the final one settled upon said that the truck did not cause the fire (although several others came to different findings). This finding allowed the insurance to replace the house.
Reviewed Dec. 18, 2006
Blew the #3 spark plug out of the engine. No warranty protection. Estimated repair cost $3,500. Same problem thousands of 5.4 ltr v-8 Triton engines are experiencing. Need help!! Ford should recognize the problem and recall!!
Reviewed Dec. 14, 2006
I purchased a 2000 Mustang GT in Florida and was driving it back home to Texas. Everything was going fine until just outside of Houston (200 miles left of a 1400 mile trip). I heard a loud pop from the front of the car, then a loud hissing that was going off and on at a rate of about 5 per second (approximation). I first thought I had blown a tire but the car wasn't handling any different. Pulling to the side of the road, listening to the noise, then opening the hood, I noted that one of the spark plugs had blown out of the engine. The coil over that plug (this car uses coils on each spark plug, not the old spark plug wires with one distributor setup) was lying on top of the engine with the plug still in the rubber boot. Long short of the story, I am, among other things, an experienced mechanic. I own a shop where we build racing Jet Ski's. I immediately knew that the plug had somehow stripped the threads in the head. I then disconnected the plug coil and the injector, put the plug/coil in the car and drove the last 200 miles without it. Of course it made lots of noise and ran poorly but it beat the promise of sitting on the side of the road waiting for a tow truck and a very expensive tow job to where ever. Upon getting back to San Antonio, I stopped by several shops looking for a Helicoil and tap to fit that sparkplug hole. I went several places and found what I needed. After tapping the hole with the new tool I bought, I taped a 3/8 tube to the end of my shop vacuum, sucked out the aluminum shavings from the cylinder, then inserted the Helicoil. (A helicoil is a spring looking set of threads that fit into a newly tapped or threaded hole to fix the damaged or missing threads that were there originally.) Since the threads had completely stripped out, I simply replaced them with the Helicoil. The whole fix took me about an hour, and now it's better than new. My total cost was $78.00. I did the repair with the HEAD ON THE ENGINE. I don't recommend a novice to do this, but any competent mechanic that has done Helicoil's before can manage it. Bottom line, Ford dealers telling anyone that to fix this problem is in the thousands of dollars is simply RIPPING YOU OFF!!!
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Reviewed Dec. 13, 2006
About a year ago I bought a Lincoln Navagater with 28,000 miles on it. I bought the truck through Neil Lincoln in Medford NY. I paid $2500 for an extended warranty to cover me to 75000 miles. Well, I was going to work last week when the spark plug in my # 6 cyl. striped and blew out.Almost caused a chain 10 car or more pile up on Jerehico Tpke. Rt25 In Huntington NY. I had the car towed to the dealer. Sayville Ford ( because Neil Lincoln is now out of business ) So, I bought a LINCOLN , A warranty thru
The ford dealer and had all my service and sceduled maintaince done by Lincoln Dealer( witch is a total rip off ) But I did it because I thought If I had a problem they would fix it. The extended warranty people will not pay becauce this is a design flaw where ford only has a few threads holding the spark plug in an alum. block. So now I have a 500 dollar a mo. payment plus a rent a car for 199. a week. and ford says that they are not responsable. Well , If people were getting killed because of this it would get more attention. But then again if I died I would not be able to tell the story. So here I am pleading my case. I know that as a consumer, I did everything right. Now its time for someone to take the bull by the horns and stick up for the consumer. I just read through 89 pages with about 3 or 4 complaints per page.about 340 cases of the same thing that happened to me. The dealer at sayville ford told me to fix it right its 5800 dollars plus tax.
Now I sill have to pay 500/Mo. for this truck at least 6 K to fix it. Also I have 4 more years of payments @ 500/Mo. and on top of it I have to go out and buy another car so I can afford to work and get to work so I can live. Not to mention the total waste of time and mental stress.Can someone please step up to the plate and fight for whats right before someone gets even more hurt or even worse Killed !
Reviewed Dec. 13, 2006
Saturday December 9, 2006, my son was driving my 2004 Ford Explorer to come and pick me up. While exiting there was a puddle (raining) my son hit the brakes they locked and the truck flipped over. The top caved in. I was just looking at a report on Fox 11 news about how the Ford Explorer's are not being too successful passing safety inspections and I know they have a history of brakes locking. Thank God my son had on his seat belt.
My truck is totaled, roll over damage and cannot be restored.
Reviewed Dec. 13, 2006
Car was parked for 2 hours then caught fire. Then heavy white smoke started comming out of drivers side engin compartment. A fire extenguiser was used to put out fire. Then the battery was disconnected.
Then a tow truck was called to take it to take it to Frontier Ford. It was under extended warrenty. Then CSAA was called to cover a rental car. CSAA then investigated the fire. Was told today 12/12/06 that the fire was as described as above and that the warrenty was not going to cover the damage or labor because fire is not covered by extended warrenty. It is my feeling that since it was a Ford part that started the fire in the first place that they should cover the parts and labor. Ford specifications for oil and other specs. were followed. I do not feel that I should be held responsable for what I feel is a Ford defect.
Reviewed Dec. 11, 2006
I own a 1999 Ford F150 with the 5.4 Triton V8. I have had it for two years now and have not had any problems until earlier this year when a spark plug blew out on the drivers side. Luckily it had managed to keep the threads and I managed to put a new plug in it. I thought it was from when I had changed plugs out 3-4 months ago. About 3 weeks later it did it again and broke the power pack. So I went and bought a new plug and pack , but when I tried to put it back in, it wouldnt tighten. THE THREADS WERE STIPPED!!! I was shocked when I looked online and found that there was 100s of cases of this. I called Ford and they denied knowing anything and said the only thing would be a new head, expensive one at that.
My truck sat for a week while I looked for other resources that was capable and willing to do a repair. I finally found a shop that would put a heli-coil, i think that is how it goes in it. Because of the plug number, they could get to it easy, so it cost me around $300, alot cheaper than a head. I have not had a problem with it since, although I have had to tighten another spark plug repeatedly after noticing an unusual sound during startup. Luckily I manage to hear it before it blows out. My wife doesnt like to drive it now because of the what if and I dont know what to hear for, so I am thinking of getting rid of it now. I would recommend it if you can find a shop that is willing to do the work, because some won't.
Reviewed Dec. 8, 2006
Like the other folks, I have drive about four Fords and awhile back a spark plug blew out of the aluminum head and Ford says it is my truck and for $2,500 they will take care of it. I told them where to put it and went out and bought a Dodge. If Ford does not care enough to take care of its customers on what is apparently a nationwide problem then we can see why they are losing money and will continue to lose money. Do not support their products.
I just got rid of the truck
Reviewed Dec. 7, 2006
I have a 2002 taurus with the coil spring issue. ford will not stand behimd there cars. my car has had 2 snap each time taking out the tire! one front one rear. I called them for a week and they arent going to do anything. so now I'm going to the net. anyone with this please go to the highway safty recall website http://www-odi.nhtsa.dot.gov/ivoq/ and fill out the forms!
Reviewed Dec. 6, 2006
Was just driving my 99 ford f-150 at 40 mph and all of a sudden made such racket under the hood I cringed. Had to drive truck another 5 miles at less then 10mph and started to troubleshoot the problem after I finally got home. It was almost zero outside and was not going to wait for a tow truck for me and my two small children. Found that the number 4 cylinder had destroyed the threads within the cylinder head.
Reviewed Dec. 6, 2006
I bought a ford escape from my family who bought the vehicle new in 2003...I have owned the car for five monthes and the engine blew up as I was driving down the road without any warning....I am diligent about changing the oil and take good care of my car....I called Ford because there is only 75,000 miles on the car and this should not be happening...they were rude...mind you my mother has owned a ford explorer for almost 10 years... the sad part is I am a young hard working female stuck in montana, trying to find a engine and still get back to idaho to work (I have already missed 2 days)...and here's the kicker it's 3600 for a used engine or 6000 for a new...what do you do! I hate ford and looking on the internet it appears that I am not the only one that this has happened too...
Reviewed Dec. 6, 2006
I am a US citizen living in the Republic of Panama. In 2000 I ordered a F-150 truck from the Ford motor company and had it shipped to Panama. The only problem the truck had in the following years was the AC. On Dec 04, 2006 at 2:45pm I drove the truck to work and parked it. 45 minutes later , it caught fire and the front end of the truck was totally burned and destroyed. The fire department got there in under 10 minutes but it was to late. I have contacted ford and they told me to contact the local dealer who has nothing to do with it since I ordered the truck directly from the factory. I am now dealing with the insurance company. It is amazing that Ford in this day and age can manufactor death traps and get away with it. This could have been much worse had it caught fire at my house.
truck will never run again. the whole front end is destroyed including the engine
Reviewed Dec. 4, 2006
cruise control caught fire and consumed the truck,two weeks before the recall.
7000 dollars loss as the truck was totalled.
Reviewed Dec. 4, 2006
1999 Mercury Grand Marquis. 4.6 L engine. Spark plug blow out #8 cylinder. This is not an isolated incident from what I have been reading. Ford needs to step up and take responsibility for their engineering mistake before people start getting killed. Apparently there is no mileage consideration or specific time when it happens. The plug just blows out and your car loses power and makes all kinds of noise. If this happened in a bad neighborhood I guarentee they would return fire thinking it was a drive by shooting.
Reviewed Dec. 2, 2006
99 F150 number 4 spark plug blow out .Went to pick up kids at school, shut truck off to wait in line,went to start up and pow sound like a shot went off. Pop up hood and saw coil moving. Pulled coil off and found plug . Looks like I can join the club now .1999 f150 120,000 miles
Reviewed Nov. 30, 2006
While on vacation driving in south Florida ,the 4th pass. side spark plug blew out and caused flames under the hood of my 1999 F350 Ford. resulting in a repair bill of more than $1000.00. reported to NHTSA ,with no results , I thought a FIRE under the hood was important, Guess NOT ! Ford company was no help either. Still waiting to here of someone Burnt from flames.
HAD TO SPEND TWO DAYS AND $ 1000.00 , more than 1500 miles from HOME.
Reviewed Nov. 29, 2006
On March 31st 2006 I went to my girlfriends house to visit. I parked in front of there house and was in side for at least half an hour to an hour when her dad looks out the window and yells that my 2001 ford f-150 is on fire. It caught fire after i had turned my engine off. I ran outside and the entire front of my truck was up in flames. The fire was so intense that it melted all the glass and hood right off. It came from under the hood. The truck was totalled. The fire department had to come and barely put it out before it exploaded. I lost everything. To this day, I still havent recovered my losses.
My truck was totalled. I lost everything in there. It melted the pavement below and sidewalk. I lost clothes, my ipod, all my cd's. 6 cd changer, brand new bf goodrich all terrain tires, bed liner, etc. I recovered nothing. One of the insurance people said it was the cruise control, which was right but after that, no one said anything and Insurance gave me basically nothing. Ford never contacted me back after i attempted. They are at fault but wont pay for anything.
Reviewed Nov. 28, 2006
I have a Ford F150 and was doing about 40 down the street and heard a loud noise. I paid 175.00 to have my truck towed to the dealer. The dealer has told me it is the number 3 spark plug that blew and it will cost 2400.00 to fix it. it has been 2 days since the breakdown and the warranty company says it will take 48 hours more to determine whether they will cover the repairs. We don't hold much hope of that as the sparks plugs are not covered under the warranty.
My wife had to pick me up from work that day. My wife now has to stay home from work in order for me to go to work. We made that desicion because I make more than my wife. They are telling me that I will not get my truck back until at least monday that means my wife will miss at least 4 days of work.
Reviewed Nov. 27, 2006
On the night of Nov.16,2006 I got off work at 6:00pm,and went straight to the gym which was approx.1 mile away.I left the gym and went home at 7:00pm. I arrived home at 7:15pm,and locked the truck up for the night.I watched TV with the family until 8:30pm,which was when we all went to bed.My wife & I woke up at 11:30pm from a bright light coming through the bed room window.We got up looked out the window to see the engine compartment fully engulfed in flames.We immediately called 911 to have the fire dept. dispatched.I the had to go out & move the wifes car which was parked in front of the truck.
From the cab forward on the 2000 F-150 was a total loss.The fire melted the rear bumper,tail lights,& trunk lid of my wifes 2002 Hyundai Accent.This is a major problem not having any vehicles.The F-150 was also paid for & our budget was set up for only 1 vehicle payment.The trucks retail value is only 15000.00,and there is no way I can get another one with the options I had for 15000.00.I can't even get a base model for that.
Reviewed Nov. 27, 2006
On July 24 my 2000 Ford Explorer 4WD caught on fire in my garage and burned down the garage and everything in it. Of course the car was a total loss. I contacted Ford and they have never respoded. Fire investigator stated the fire started under the hood of the car.
I am out of pocket about $30,000 even though I have great insurance. The claim alone has taken up 4 months of my time. I lost a ton of memories from things stored in the garage.
Reviewed Nov. 26, 2006
I had a 1999 Ford F150 Tand on February 27, 2005 my truck caught fire in the middle of the night. The fire company had to come put ot the fire. It had been sitting in the driveway for a least six hours. Ford will noit do anything even after my truck came to be in the recall.
I
Reviewed Nov. 24, 2006
On Oct. 9, 2006 our 2000 Ford Expedition caught fire in our driveway.The fire totaled our Expedition, heat damaged our Ford Explorer sitting next to it, burned our garage on our new house, and smoke damaged our new fence that was less than 3 months old. The fortunate side of this story is a neighbor saw the back of our house and car was on fire and alerted us in time to get out before our house burned down and possibly killed us.
The fire department told us of a recall, my husband nor I had received any letters of a recall. We luckily had full insurance on our 2000 Expedition, but had to pay three different deductibles totalling $4600. Our totally burned truck sat in our driveway next to our burned house for over a month waiting on FORD, who NEVER CAME to evaluate the situation (we were informed by our insurance company they would). The bright side of this story is we are alive, but want to inform as many people as we can of this story so it doesn't happen to anyone else.
The economic damage was $3600.00 deductible on our house, $500.00 for a totalled 2000 Ford Expedition, $500.00 deductible for a Ford Explorer Truck. The countless hours off dealing with contractors, and the emotional stress this has put on our lives.
Reviewed Nov. 22, 2006
I pulled into the parking lot of my office, 30 minutes later my 2000 ford f-150 Lariat was on fire. the fire started in the motor compartment. the truck was destroyed within 5 minutes.
truck was completly totalled, and the building caught fire and was slightly damaged.
Reviewed Nov. 22, 2006
On or about Februry 2005 my neighbor rang my doorbell and managed to get out 4 words, fire, truck, backyard, Flames! upon going out the backdoor of the house, I found my 1995 F-350 Diesel Truck fully involved in a fire. The truck had been parked for three days. The fire dept arrived and extinguished the fire. Upon opening the hood, the entire drivers side of the engine compartment was destroyed. To this day, Ford says there is no problem with diesel trucks and the cruise control. Who is lying to who
Reviewed Nov. 18, 2006
My 1998 Ford Expedition XLT caught fire when parked in the parking lot of Georgio's restaurant after driving for about 20 minutes. Fire started in the engine compartment and remained localized there. Entire engine compartment flamed up, burned a hole through the hood, and damaged everything forward of the vehicles firewall. Flame was contained and extinguished using industrial fire extinguishers available at the restaurant Georgio's where my wife, daughter, and I were meeting my parents for dinner. The vehicle has a good service record and has been service at the local Ford dealer a few times, so this was a huge surprise.
Fairly confident the vehicle will be declared totaled by my insurance carrier Geico. My wife and I depend on having a second vehicle because I drive our other vehicle 60 minutes away every day for work. Since she spends her time raising our daughter, I am the sole source of income, but we're unsure that income can accommodate a car payment (both of our vehicles are paid for).
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