Ford Cars and Trucks Reviews

I really wish I could give more stars to my 2021 Bronco Sport Big Bend, But I hope this review helps future buyers to stay away from these faulty vehicles. When I bought this car brand new in 2021, I was not to happy with the leg room and the interior, but overall I liked the look and the fact that I was getting a 4x4 with an estimated 28 mpg combined. I also bought it new, so that I didn't have to spend money in repairs or the mechanic. Boy, was I wrong. The vehicle itself drives smooth, but after driving it for roughly three years, with a little over 70k miles it started giving me engine problems. To the point that at only 80k (mostly highway miles) The transmission was slipping due to the torque converter being faulty - These was the actual diagnostic report done at a Ford dealership.

We purchased our 2020 Ford Expedition new in September 2020. We currently have almost 70,000 miles on it. Up until the 60,000 mile mark, we have had all work done on the vehicle at the dealership, utilizing the extended warranty we purchased at the time we bought the car. As meticulous car owners, I am shocked at how many issues we have had with this vehicle since we purchased it. This is the third Ford we have owned (previously owned an Explorer and currently also have Edge). I have written Ford numerous times about these issues and have received no compensation, apologies, or willingness to move forward with any recalls. This will be the last Ford we own and we make sure everyone we know is aware that Ford is not worth investing any time or money in.

New Ford 2021 F250-under warranty 25k… New Ford 2021 F250-under warranty 25k miles. While traveling with our truck with factory equipped tow package. The fuel system took a st (ford sold us this even knowing they had issues with the fuel pumps). Stranded us in Canada, 21+ days to perform warranty work at pick up, the radiator leaked all its fluid, and was detained for 4 more days. When arriving home had to take back in for faulty repairs. Now they will not cover rental (never gave us one) lodging and expenses that left us stranded and overstay in Canada. We were traveling with a child and pets.

My Bronco Sport has had a ridiculous number of recalls. It has on multiple occasions, without any kind of warning, completely lost all power in traffic. The default position is park, so it cannot be pushed - extremely dangerous. It only has 18,000 miles and is still under warranty. It failed again in traffic AFTER the recall reprogramming. I have communicated with Ford and they will do nothing. Will never buy another Ford.

Ford has failed the consumers as the AC is going out in all of its 2024 SuperDuty pickups with no immediate solution. Beware if you are looking to make a purchase, especially if you need AC. Ford will not issue a recall either as this is apparently not a safety concern as defined by the government.

In July 2021, we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it. I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine, this time I decided to claim with Ford Moto to buy back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles.

WARNING!!!! If you purchase a new Ford vehicle with a prepaid BlueCruise subscription, you will NOT receive a refund for unused time. For example if your vehicle is damaged at a loss, you sell the vehicle, you turn the leased vehicle in, before your BlueCruise subscription is expired, you won’t receive any refund. Don’t bother with calling Ford Customer Relations for a solution. You are better off dealing with the dealer you purchased the vehicle, as if that’s a real solution. Ford doesn’t care about existing customers or retaining customers as is seen by their JD Power results, Consumer Reports, and NHTSA recalls. They have a major quality control issue which makes things worse for existing customers. This is particularly true for EV owners.

I own a Ford Explorer 2020, last week it started “bucking” while slowing down between 30-25 mph. Took it to my local dealer and they said it was a transmission problem. They reset the computer and told me to drive it for 500-1000 miles! It is under warranty and yet they won’t fix it! I’m afraid when I slow down and it grabs almost stopping me completely that I will get rear-ended! Shame on Ford for expecting people to drive their car like this. I have never owned anything but Ford in my 62 years but once this is resolved I plan to trade it in for a different make! The mechanic himself said they are using junk parts and I will not ever buy another Ford! Beware consumers!

After such a terrible experience with Honda on a recall transmission warranty issue, I thought I should go back and give Ford much credit in an issue I had in 2019. The major difference between Honda and Ford is Ford from day one kept lines of communication open and listed to my issue. This is directly opposite of Honda. Honda would not return calls, speak with me or address written letters I sent to them. Ultimately Ford covered the issue and I’m very satisfied with the process. Thank you!!!

I purchased a used 2019 Ford Expedition Max with a little over 70k miles on it. My vehicle had been getting serviced by Ford Dealership and in January of 2024 I took it for transmission fluid change at 106k miles which is what Ford recommends doing. A couple days later I was with my family in Ohio at a family member's funeral, as I was driving back to Vermont around 3AM in the morning at highway speed I felt the car slowing down and coming to a complete stop in the middle of the highway. I thought maybe something went wrong with my cruise control since it was on. I was very lucky it was night time and none was behind otherwise it could've been worse.

Whatever you do, do not ORDER a Ford. Buy one off the lot if you are forced to. I ordered a truck from a NJ based dealer in August. It was built in Feb. did not ship until end of April. It’s mid May and I still don’t have it and have no updates. No one in the pipeline cares and offers no answers. Absolute customer service nightmare.

I have a 2019 F-150 purchased new. A couple months after purchase had to replace cam phasers, dealership had the vehicle for 4 months. Several months later had to replace cam phasers again and cam shaft. Transmission shifted so hard it would literally slam you in the seat, took it in for that told me its supposed to shift that way, but they reprogrammed the transmission. I don't think you should get whiplash when your truck shifts. Reprogram made no difference so I kept taking it back and complaining finally ford agreed to a transmission rebuild. Then started leaking transmission fluid they replaced the pan.

I recently ended a lease with Ford Credit after the 4th lease end. The last 3 since I continued a lease with another Truck I didn't have to pay the Lease disposition fees. I had purchase extra wear and care insurance for each of the 4 truck I had leased, about $800.00 for each time I leased a Truck. I get hit with the disposition fees for this last time because I didn't open another Lease. I was under the assumption this extra wear and care paid for the disposition fee of reading the Truck to be resold. It doesn't making the extra insurance absolutely useless even though the fees were $450.00 and the wear and care was to provide for up to 5000 in wear and care. This fee should have been covered. My own insurance would have covered any major damages.

I haven't had GPS since 2 mos after purchase & only intermittently those 2 mos. No one in sales or service; nor leasing that on top of $505 mos you have to PAY for GPS. I will never buy another Ford again, but for sure will steer friends & family away from them. Biggest mistake of my 35 yrs of car buying.

2014 F150. Had to replace the engine due at 130K miles. First engine had a defective cylinder, never came back from the garage. The second engine is guaranteed, unfortunately cylinders 3 and 5 are also defective. Where Ford or the mechanics shop do not know why. 4 months of the truck in the shop, Ford Corporation will not even provide a rental car. This is the last Ford vehicle I ever buy, probably would accept one as a gift due to the constant mechanical problems. $14.5K and rising.

I purchased a Mach-E Mustang for my wife. 5 times with 3000 miles the vehicle has accelerated on its own. On the fifth time it was while she was sitting in a parking space, jumping the curb and mowing down a tree. We took the vehicle to a dealership to be repaired. After two and half months Ford finally sent out an engineer to drive it for 9 miles. He then told the dealership to return the vehicle to us as nothing was wrong with it. The sudden acceleration has happened to both me and my wife so I know it’s not driver error. After speaking with Ford's customer relations center I was told that they were unwilling to do anything for us and that I would need to hire an attorney if I wanted to get this resolved.

Save your money. I bought a new 2019 Ford F-150 Supercrew STX 2wd 2.7L Ecoboost in mid 2019 and the truck already got a new transmission and will likely soon need another one, and a new engine, or at least cam phasers. Both started going out as soon as my 60k mile warranty expired, and yes, I maintained the truck and changed the oil well within the service intervals. I’ve had 30 year old mopars that still had the original drivetrain with only minor repairs. You know it’s bad when a notoriously unreliable Chrysler product outlives a 4 year old vehicle with 1/3 the mileage. I’ll never buy another Ford product again.

3 months after purchase, tailgate stopped working. Horrible customer service. Took over a month to fix. 2 weeks later head lights are out. Truck is a lemon. Customer service is by far the worst I’ve ever experienced.

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward.

My Ecosport now has a failed engine due to a faulty oil pump and even tho I'm part of the recent recall, they refuse to do anything. They've closed my case because they are still in denial about what happened. Mine isn't a fix with a new part, mine is the whole engine but there isn't another one except the same one. I want a different car and for them to pay off the loan I'm still paying on. Pretty simple but they can't accept the fact that they screwed up. DON'T EVER BUY A FORD. THEY WILL NOT DO WHAT'S RIGHT.

Had my vehicle towed to my local dealership a week ago. Got a call today that this location does not have the specialist needed to fix my vehicle that is under warranty. My vehicle only has 17k miles on it. They told me I need to have my vehicle taken to another dealership to be repaired. They denied having a way to transfer my vehicle to the new dealership, so it is costing me almost $200.00 to take it to Southway Ford. This should NOT cost me anything to fix my vehicle under the original Ford Warranty. Very disappointed in Ford and buyers beware, Ford does not take care of their customers.

Had a problem with my driver's door and the service department told me that the driver door had broken inside at the welds. Didn’t know why. Said they would order new door and call me for date to install it. Heard nothing from them so I called them and they said they would check with body shop and get back to me. Heard nothing back. Called them again and got same reply. Waited 3 days. Called again and was told it would be February before they could get it painted and schedule installing it! Called back for service manager and have not heard back from them yet!

I have owned several Ford trucks over the years and have had a great experience with both the products and service. That changes drastically with my 2016 F-150 with the 2.7 ecoboost motor. Complete piece of garbage. I would certainly have an easier time detailing what has not gone wrong than what has. After years of issues, and Ford and their service departments deflecting my concerns, the truck has finally completely imploded with only 116k miles on it. Thousands of dollars in repairs for numerous issues and now I have a 4700# paperweight. Food is currently being investigated on every application of the 2.7 ecoboost motor. Google it. They are doing their best to hide the issues instead of abandoning the drivetrain and actually making something that isn’t a pile of crap. Ford should be ashamed of how they are treating what was and soon will no longer be a very loyal consumer base. Terrible.

Take your vehicle to a Ford Service center for a repair and this is what happens. They will tell you that your warranty has to expire before they complete repairs, and then 10x the labor and material.

I took my car to Ford service center to get fixed. I paid $1500 to get fixed when I drove off. The lot my car stopped. It's the same as when I took it there. Nothing got fixed. When I went to tell them that my car would not drive. They told me well, maybe something else broke. How does that sound?

I bought my Bronco brand new, thought if I maintained it well and took care of it then maybe it would last a while! Boy, I was wrong! 67788 is the mileage my transmission went out completely! The manual says no need to flush tranny fluid for 150000 miles! Took it to the shop, it took 2 weeks to get the new transmission in and they sent the tranny with bad connectors! Took 3 more weeks to fix! I’m not gonna wait to find out if this transmission is good, I’m just gonna sell it and never buy from Ford again!

I DON'T understand how come they don’t hire more mechanics. My truck has a recall - transmission. It’s been in the dealership shop for more than 50 days. I was told that some customers have been in line up more than 2 months. Horrible!! This is my second car with recall - transmission. The other one was my Fiesta.

In 2019, my wife and I bought a used 2018 Ford Edge, 4 cyl, with 17000 mileage, which now has just hit 50007 miles. In July '23, the engine light comes on, which sent me the repairshop I frequent, only to find out that coolant is leaking into the engine block/head. I was advised to speak to the local Ford Dealership, which seem to know of this flaw, which the dealership told me the flaw was in the cast block. I was told there was no dealer warranty or recalls on my vehicle and when I called National Warranty Co, the extended warranty I purchased with the SUV and they wouldn't cover as well. So the cost I absorb and no accountability by Ford or National Warranty Co. If interested in this SUV make sure the original engine has been replaced with a new one, not rebuilt because you may be dealing with a flawed case.

I brought my Ford Edge in for service May 3rd 2013, they diagnosed incorrectly after charging me $4300. Had it towed back, for another $2500. Found out they installed an incorrect part. FORD MOTOR COMPANY would not allow return after 1 week?? Told because I did not have a husband or son to consult me this may have not happened. FORD MOTOR COMPANY will not take back a part one week old??? Don't want to hear dealerships are independently owned and we are accountable. I would not have gone to a Dealership if I thought that they did not know how to fix their own cars. Ford should not allow their name to be used if they are not accountable. Worst customer service of any company I have ever encountered!!

I'm head of security for a big company. We are constantly purchasing Ford trucks, flatbeds, semi's. You name it, my likes it if it's ford. Me I'm a Chevy guy. But I still love a good ford. Anyway...doing what I do for work I spend a lot of time in a ford truck. My shifts are 14 hours long. I spend about 12 hours of that in the truck patrolling a massive property of different yards, area's and buildings. Being in Phoenix Az. It's hot. I could not comfortably sit in a truck for that long almost every day if the vehicle was not designed to maximize the persons needs. Just saying thank you ford. The effort shows.