Ford Cars and Trucks Reviews

I have been a loyal Ford buyer since 1977. My first new car. My Dad's first new car was a Ford. My family always drive Fords. That stops today. Lincoln Motor Company denied my legitimate warranty claim by saying I was 4 days past the expiration date. I am well under the mileage threshold, and had the car to the dealer 3 times in a month and told they could not find the problem AS IF BY SOME MIRACLE THEY DIAGNOSED THE PROBLEM AND THEM LINCOLN WEASELED THIER WAY OUT OF PAYING. Shame on them. Shame on me for blind loyalty.

My husband has owned nothing but Ford trucks for 50 years we have been married. Recently bought a new one. It has 400 miles on it and transmission locked up. Called Ford roadside and explained we were out of state and truck wouldn’t go. They can send a tow truck but sorry have to speak to someone else to get a rental. This was on Saturday night and they wouldn’t be open until Monday or Tuesday, they weren’t sure which since Monday was a holiday. Sorry not sure how you will get home but I will send a tow to take truck to nearest dealer but they won’t be open until Monday or Tuesday.

I wish I can give negative reviews but unfortunately, there is no option. I bought F150 Raptor 2025 and I had minor rack from rear door sides and dealer took almost one and half months to fix it and after they fixed they told, "There is recall and it’s safety issue, we can’t give your vehicle back until they fix it." So I agree and they too another one and half months to fix recall but my insurance cover my rental vehicle up to 30 days after that I paid from my pocket.

We bought a Ford Ecosport awhile back. It was recalled months later. Calallen Tx Ford has got to be the worst around. We almost died on the highway when it shut down. Two 18 wheelers, thank God, we're paying attention swerving to miss up. Not too long later it broke down again, because they were refusing to accept the fact of it being recalled. They sent two techs out about two miles from the dealership. They said, yes it was a recall. I said ok, can we get a tow back. They said no, and good luck. I'm a 100 % disabled Navy vet. I called Ford company but nothing. If this is the way y'all treat veterans, you can have it. I don't recommend any Ford to anyone. My PTSD level was so high, I had to have an emergency VA appointment for what happened. Never Again!!!!

Two weeks ago I brought my 2020 Ford Fusion into Ford with 30,000 miles on it because it was stuttering when I lightly accelerated between 20-50 mph. At first they told me I needed a new battery. That didn't help so then they told me I needed a new Torque sensor. They said I was 2 months past my 5 year warranty on the transmission and I would have to pay $2800 for it. I said I didn't have that kind of money so they told me to call Ford Forgiveness to see if Ford would cover a portion of it. Two weeks later, I find out Ford will cover about $800, making the bill $2,000. I appreciate them covering a portion, but having to pay $2,000 for a part that broke 2 months after my warranty is incredible annoying. I would have expected them to cover more. A car that's 5 years old and has 30,000 miles on it shouldn't need a torque sensor.

Ford does not stand behind their product. They had known issues with the ecoboost engine in the Ford Edge and several other models but it failed to address it in the appropriate time. They also have tech bulletins published telling dealers there was a problem but never had to notify the customers. Ford will never get another cent from me for junk that they produce. 2018 Ford Edge less than 50,000 miles on it basically scrap because coolant is leaking into the engine. Their tech bulletins state that this is a known problem. Poor manufacturing, poor engineering, and poor assembly in all their plants. Customer service does not even respond to emails.

This is very sad that I have to write this but since 2019 my wife and I have spent over $500,000 on Ford vehicles we currently own 2024 King Ranch F150 and a 2023 limited expedition stealth package Ford F150 we’ve had for a year now has had nothing but problems. It has been to the service department four times for a sunroof leak has not been fixed. It has had water pump go bad and overheat. Front air dam stopped working, causing a check engine light, transmission problems, electrical issues with shorts in the dash, the CarPlay and it works here and there is at once to they cannot fix that at this time.

I have a 2022 Bronco Sport that we bought in April 2020 with 20,700 miles. We are now are our fourth or fifth recall. I was headed to Colorado and the battery light and charging system service light came on 50 miles away from home. I had to have it towed back to the dealership. When the dealer called and said it was ready for pickup the next day and said it was due to the battery recall, I was pretty happy. I got in the car and the battery light was still on. They had to take it to the back and I waited an hour to find out the alternator was out. WTH. I had also noticed on my phone the alert that said my charging system needed serviced. That tells me they did not even start the car to check to make sure that was the issue. When I went in they said it would cost me $250 to do a diagnostic test on it to start. So, a diagnostic rest doesn’t include checking the alternator when you have a check charging system alert?

After buying Fords for the last 50 plus years these last two Fords was my very worst experience. The 2016 Ford Explorer was the very worst and Ford only said, "We're sorry we can't help." My F150 which cost $60000 Started needing parts replaced at 20000 miles. The 2016 Explorer Platinum was a nightmare from day one. I have already got to of the F150 and am working on get rid of the Explorer. I AM not a supporter of Ford anymore. They don't take care of their buyers and I would not recommend them to anybody.

Never again will I drive another vehicle that needs to be Fixed Or Repaired Daily. My first Ford Expedition I purchased through military sales in Korea in 2008, no problems. My second was a 2015 f150 platinum. This one, while driving on cruise control back to Ft. Sam Houston, TX, the truck would suddenly slam on the brakes as if something was in the road, there wasn’t. Scared the shit out of me. There was a recall for this issue, I took it to a Ford dealer in San Antonio, and they told me the truck had already been in for that, and they would not fix the problem. I traded the vehicle, as is, for a Chevy.

I've been a loyal Ford customer for over 25 years, with 16 Ford vehicle purchases during that time. My continued loyalty has always been based on my trust in the Ford brand and its commitment to standing behind its products and customers. Unfortunately, my most recent experience has been extremely disappointing. My current vehicle is only 191 miles over the warranty limit, though still within the warranty time frame. Yes, I understand the “whichever comes first” clause, but given the circumstances and the nature of the issue, I believe Ford should make this right.

We looked forward to purchasing a brand new 2025 Ford Bronco Heritage. On May 2, 2025 we purchased one (side note: This was a brand new vehicle from the factory with only 9 miles on it) only to have it "break" down that same day. The brakes weren't working properly and it was extremely difficult to stop the vehicle. The diagnosis was a broken power booster for the brakes.

I have been an avid Ford pickup consumer for 30 years. My 2016 F-150 XL 4x4 was my last Ford purchase. With 117,000 miles my mechanic told me that there was a service recall that requires a total engine replacement. Went to the dealer that I purchased truck from, with my extended warranty in hand. I was basically told that it was worthless, after paying a few grand at truck purchase. Repair cost was going to be 10-12K. Ford, you get no more of my money. If this is how you treat Ford loyalty, I will bad mouth you till I die. No wonder American is going to hell in a handbasket.

In all my years driving Chevy, I've never had so many issues with the fuel system. Since purchasing my 2018 Ford Ecosport, it's been parked due to the fuel system not often than not. Can't find an affordable mechanic who knows what the fuel pressure sensor is, no one knows where the fuel pump is. I can't find much info online for my car. I have to go to the overpriced for company to change my fuel filter. A party that's normally $9 and easily changed could end up costing me hundreds. So disappointed with my purchase. I always drove a Camaro, later ended up with a for and had a lot of the same issues I have now. But this one was practically new and I figured there would be less issues, but the issue have be constant and now I'm stuck without a car, still making payments and can't make money without a car.

We just had to replace the engine block in our 2018 Ford Escape. The car had 84,000 miles, but that is not enough to need a whole new engine. The cost was $11,000, and Ford paid $4000, but we paid the rest. Ford knew there was a design problem with this engine. Coolant leaked into the engine itself. Ford had an offer of replacement, but that ended in 2022.

Do not buy a ford. I have had the worst ownership experience of my life with them. I purchased a new Ford Escape from Coastal Ford in Squamish nine months ago. The vehicle has not functioned properly for 8 of those months and neither ford nor the dealership has stood buy the product they sell. The faults have included the lights switching off at night when the automatic high beam feature activates and the emergency braking system engaging for no reason. Apparently this is not considered a safety concern by either ford or the dealership.

My Ford Ecosport broke down because of a recall part on 3/4/24. The recall fix was (and is) not available. It is now a year later and I still do not have my car. They finally replaced the engine in December, I got it back in the middle of January. Drove it 2 days and it broke down. It was diagnosed at the local dealership and is going to cost $450 to fix. Ford offered to pay $140 of it. Remember this is a brand new engine but I do not have a warranty on it, because my original engine warranty was expired. Let me add, that this new engine still has the 'bad' recall part.

I bought a new 2024 F350. It has 2600 miles on it, and it’s been in the shop 3 times for the same thing and they clear the codes and tell you keep driving it until something happens that they can blame the problem on that. Gives you the customer a $15500 bill for a brand new truck that only has 2600 miles on it!!! Very unhappy with the choice I made by switching to Ford!!!

I really want to be a Ford customer, but never again! We owned a 2019 Mustang purchased new and I have no complaints about that vehicle. We also own a 2017 (purchased 2 years used) and 2018 (purchased new) Ford Raptors. Both required extensive parts replacement and repairs over the years. Despite having the extended warranty (4K+), I am over 20k worth of repairs on the 2017 including cam phasers and fuel injectors. The 2018 Raptor I’m in 30k in repairs and replacement costs, it is currently in the shop with an estimate of $8,800 in repairs.

I bought a 2018 Ford Explorer brand new. There was a recall issued in March of 2024 which I was never notified about. Once I found out I was in contact with my Ford dealership they told me that Ford has not supplied them with the parts to fix the recall. It is now January of 2025 and the recall on my Ford Explorer still has not been addressed. The recall is on the weather stripping around the windshield, the clips and the windshield wiper crawl. There is so much wind blowing in around my windshield when I drive down the road it is very loud. If the wind is coming in I am sure that the rain is getting in also.

we bought a 2017 Ford Explorer Limited. In that time we replaced a torque converter and half of the transmission parts inside. Two years later and less than 20,000 miles the same thing went bad with the cost of $7500 for a repair for the second time.. We called Ford customer service and they would do nothing to help us offset the cost when if you look through the Internet, these vehicles are known to have these problems over and over again. We ended up trading it in on a Toyota. We will never buy a Ford again.

I would like to say that I had a good experience but I didn’t. I have a 2019 F150 and from the time I got it, it has been trouble. It has been in the shop 8 separate occasions for mechanical issues. I have contacted Ford corporate and have gotten no assistance. My brakes went out the other day due to a mechanical problem of no fault of my own. I have no faith in this vehicle any longer. Nice in appearance, but awful in repairs. I contacted the CEO and he hasn’t responded to me. This is sad! I would probably never buy another Ford vehicle.

I purchased a new 2024 Ford Lightning Flash Edition. I had the vehicle for three weeks and 854 miles, only to find out it would not charge at the Level 3 public chargers. It has been at the dealership since October 22 and the mechanic and Ford engineers are not able to figure out the problem. I was offered a cash and keep or a replacement vehicle with the same MSRP. I refused both offers and decided to go with a repurchased with NJ Lemon Law. I was surprised to see that Ford is charging me $.52 cents per mile for the 854 miles I drove the vehicle. Unbelievable!

I have been a Ford guy since 1997. this is my 4th f150 truck and it will definitely be my last. In May 2022 I bought a preowned F150 xlt from my dealership in Brampton Ont Canada, on receiving the truck it was at 52,000 +km and at 60,000 km it started giving me a loud sound when starting as if it wants to jump out of park gear mainly in a mornings or after a short drive and also has a rough shift when changing gears. I took it into the dealer, on reaching I met the new vehicle manager who took a ride with me to experience what I was talking about, I was asked to bring it in the following week, after their assessment I was told it was a software issue that they will have to reset because the previous owner driving habits are different from mine, I was then told to drive it for 1,000km for it to make adjustments.

I’ll never buy a Ford vehicle again. I’m spreading the word everywhere I can how they treat their customers. I’m not talking about the dealership, I’m speaking about Ford Motor Company. In Jan 2023 I purchased a new overpriced F150 XLT. Two months later I couldn’t drive it because the rear axle bolt broke. I was stranded in the middle of nowhere ND. The dealership “fixed” the issue. A couple months later it broke again and I was stranded in below zero temperatures in ND again. I was able to limp it back home 13 hours away. The dealership “fixed” it again. Apparently this has been happening to other vehicle so Ford sent out a recall on this issue but it wasn’t for a complete fix, it was more of a bandaid until they figure out what’s causing the problem.

I've been an extremely loyal customer for Ford/Lincoln for nearly 2 decades now. Unfortunately, due to life circumstances and other factors, I'm not able to get another car given they're charging 50-100% more for their vehicles now on leases, even for those 25%+ lower in MSRP. It's extremely oppressive and cost-prohibitive. The company absolutely refuses to do a small act in my particular situation, which would be such a massive relief. Despite all the hardships, I've made every single payment EARLY throughout my time as a customer of theirs. They have shown they just don't care even a tiny bit for their customers, they have completely sold out and just pilfering any dimes they can. This is not the company I once evangelized for and fell in love with, this is a disgraceful shell of what was once a great American brand.

So I delivered my 350 Ford truck to the dealer to have fender trim installed and wheel well covers installed same day. They ordered the parts. Called them to find out the status of the parts. They could not find the parts. Took them three weeks to find the parts. Finally, they found the parts and evidently they forgot to mention that the parts needed to be painted to match my truck. They sent the parts out saying that it’ll take a day. Would you like to leave your truck and we will get this accomplished. It has been 10 days sitting at the Ford dealership. Every day I called. They blow me off that they’re gonna do it that day so just satisfied the problem is is nobody can communicate very effectively … still not installed.

I have a 2015 Ford Edge that has 541,000 miles on it. It still has original transmission and engine. It still gets great gas mileage also. It is super comfortable. I am a courier so comfort really matters. I spend a lot of time in it and even stop to sleep in it at times. I recommend ford to everyone as my husband also has a 2013 f150 that has close to 400,000 miles on it. We will always buy Ford vehicles.

Purchase my truck 7-19-2024. F 150 XLT. Traded in my 2022 Ford Explorer Platinum. They gave me $37,000 and put it on their lot for $47,900. When I got my new truck home, and looked it over good, I discovered damage to the roof. The truck only had 30 miles now. Sent pictures of the damage to my salesman. He asked if I could bring the truck in to the Service department. Hoping I could pick out a new truck, the service manager took pictures and other information from the truck. He said it would need to go to a body shop for repairs.

I really wish I could give more stars to my 2021 Bronco Sport Big Bend, But I hope this review helps future buyers to stay away from these faulty vehicles. When I bought this car brand new in 2021, I was not to happy with the leg room and the interior, but overall I liked the look and the fact that I was getting a 4x4 with an estimated 28 mpg combined. I also bought it new, so that I didn't have to spend money in repairs or the mechanic. Boy, was I wrong. The vehicle itself drives smooth, but after driving it for roughly three years, with a little over 70k miles it started giving me engine problems. To the point that at only 80k (mostly highway miles) The transmission was slipping due to the torque converter being faulty - These was the actual diagnostic report done at a Ford dealership.

We purchased our 2020 Ford Expedition new in September 2020. We currently have almost 70,000 miles on it. Up until the 60,000 mile mark, we have had all work done on the vehicle at the dealership, utilizing the extended warranty we purchased at the time we bought the car. As meticulous car owners, I am shocked at how many issues we have had with this vehicle since we purchased it. This is the third Ford we have owned (previously owned an Explorer and currently also have Edge). I have written Ford numerous times about these issues and have received no compensation, apologies, or willingness to move forward with any recalls. This will be the last Ford we own and we make sure everyone we know is aware that Ford is not worth investing any time or money in.

New Ford 2021 F250-under warranty 25k… New Ford 2021 F250-under warranty 25k miles. While traveling with our truck with factory equipped tow package. The fuel system took a st (ford sold us this even knowing they had issues with the fuel pumps). Stranded us in Canada, 21+ days to perform warranty work at pick up, the radiator leaked all its fluid, and was detained for 4 more days. When arriving home had to take back in for faulty repairs. Now they will not cover rental (never gave us one) lodging and expenses that left us stranded and overstay in Canada. We were traveling with a child and pets.

My Bronco Sport has had a ridiculous number of recalls. It has on multiple occasions, without any kind of warning, completely lost all power in traffic. The default position is park, so it cannot be pushed - extremely dangerous. It only has 18,000 miles and is still under warranty. It failed again in traffic AFTER the recall reprogramming. I have communicated with Ford and they will do nothing. Will never buy another Ford.

Ford has failed the consumers as the AC is going out in all of its 2024 SuperDuty pickups with no immediate solution. Beware if you are looking to make a purchase, especially if you need AC. Ford will not issue a recall either as this is apparently not a safety concern as defined by the government.

In July 2021, we bought the new Ford Explorer ST thinking this was the SUV of our dreams but it turned out to be a nightmare because with 12k miles it started to make some noises, one directly from the engine and another that until today they couldn't find, so they opened the engine and changed CAM PHASERS AND OIL PUMP so we didn't make any report trying to change it. I sold it back, now in 2024 and with 30k miles this happened another time so for the 2nd time they were opening the engine, this time I decided to claim with Ford Moto to buy back or replacement, as this car is not a cheap car but this is being a problem because they say I should have done it the first time at over 18 months or 18kmiles.

WARNING!!!! If you purchase a new Ford vehicle with a prepaid BlueCruise subscription, you will NOT receive a refund for unused time. For example if your vehicle is damaged at a loss, you sell the vehicle, you turn the leased vehicle in, before your BlueCruise subscription is expired, you won’t receive any refund. Don’t bother with calling Ford Customer Relations for a solution. You are better off dealing with the dealer you purchased the vehicle, as if that’s a real solution. Ford doesn’t care about existing customers or retaining customers as is seen by their JD Power results, Consumer Reports, and NHTSA recalls. They have a major quality control issue which makes things worse for existing customers. This is particularly true for EV owners.

I own a Ford Explorer 2020, last week it started “bucking” while slowing down between 30-25 mph. Took it to my local dealer and they said it was a transmission problem. They reset the computer and told me to drive it for 500-1000 miles! It is under warranty and yet they won’t fix it! I’m afraid when I slow down and it grabs almost stopping me completely that I will get rear-ended! Shame on Ford for expecting people to drive their car like this. I have never owned anything but Ford in my 62 years but once this is resolved I plan to trade it in for a different make! The mechanic himself said they are using junk parts and I will not ever buy another Ford! Beware consumers!

After such a terrible experience with Honda on a recall transmission warranty issue, I thought I should go back and give Ford much credit in an issue I had in 2019. The major difference between Honda and Ford is Ford from day one kept lines of communication open and listed to my issue. This is directly opposite of Honda. Honda would not return calls, speak with me or address written letters I sent to them. Ultimately Ford covered the issue and I’m very satisfied with the process. Thank you!!!

I purchased a used 2019 Ford Expedition Max with a little over 70k miles on it. My vehicle had been getting serviced by Ford Dealership and in January of 2024 I took it for transmission fluid change at 106k miles which is what Ford recommends doing. A couple days later I was with my family in Ohio at a family member's funeral, as I was driving back to Vermont around 3AM in the morning at highway speed I felt the car slowing down and coming to a complete stop in the middle of the highway. I thought maybe something went wrong with my cruise control since it was on. I was very lucky it was night time and none was behind otherwise it could've been worse.

Whatever you do, do not ORDER a Ford. Buy one off the lot if you are forced to. I ordered a truck from a NJ based dealer in August. It was built in Feb. did not ship until end of April. It’s mid May and I still don’t have it and have no updates. No one in the pipeline cares and offers no answers. Absolute customer service nightmare.

I have a 2019 F-150 purchased new. A couple months after purchase had to replace cam phasers, dealership had the vehicle for 4 months. Several months later had to replace cam phasers again and cam shaft. Transmission shifted so hard it would literally slam you in the seat, took it in for that told me its supposed to shift that way, but they reprogrammed the transmission. I don't think you should get whiplash when your truck shifts. Reprogram made no difference so I kept taking it back and complaining finally ford agreed to a transmission rebuild. Then started leaking transmission fluid they replaced the pan.

I recently ended a lease with Ford Credit after the 4th lease end. The last 3 since I continued a lease with another Truck I didn't have to pay the Lease disposition fees. I had purchase extra wear and care insurance for each of the 4 truck I had leased, about $800.00 for each time I leased a Truck. I get hit with the disposition fees for this last time because I didn't open another Lease. I was under the assumption this extra wear and care paid for the disposition fee of reading the Truck to be resold. It doesn't making the extra insurance absolutely useless even though the fees were $450.00 and the wear and care was to provide for up to 5000 in wear and care. This fee should have been covered. My own insurance would have covered any major damages.

I haven't had GPS since 2 mos after purchase & only intermittently those 2 mos. No one in sales or service; nor leasing that on top of $505 mos you have to PAY for GPS. I will never buy another Ford again, but for sure will steer friends & family away from them. Biggest mistake of my 35 yrs of car buying.

2014 F150. Had to replace the engine due at 130K miles. First engine had a defective cylinder, never came back from the garage. The second engine is guaranteed, unfortunately cylinders 3 and 5 are also defective. Where Ford or the mechanics shop do not know why. 4 months of the truck in the shop, Ford Corporation will not even provide a rental car. This is the last Ford vehicle I ever buy, probably would accept one as a gift due to the constant mechanical problems. $14.5K and rising.

I purchased a Mach-E Mustang for my wife. 5 times with 3000 miles the vehicle has accelerated on its own. On the fifth time it was while she was sitting in a parking space, jumping the curb and mowing down a tree. We took the vehicle to a dealership to be repaired. After two and half months Ford finally sent out an engineer to drive it for 9 miles. He then told the dealership to return the vehicle to us as nothing was wrong with it. The sudden acceleration has happened to both me and my wife so I know it’s not driver error. After speaking with Ford's customer relations center I was told that they were unwilling to do anything for us and that I would need to hire an attorney if I wanted to get this resolved.

Save your money. I bought a new 2019 Ford F-150 Supercrew STX 2wd 2.7L Ecoboost in mid 2019 and the truck already got a new transmission and will likely soon need another one, and a new engine, or at least cam phasers. Both started going out as soon as my 60k mile warranty expired, and yes, I maintained the truck and changed the oil well within the service intervals. I’ve had 30 year old mopars that still had the original drivetrain with only minor repairs. You know it’s bad when a notoriously unreliable Chrysler product outlives a 4 year old vehicle with 1/3 the mileage. I’ll never buy another Ford product again.

3 months after purchase, tailgate stopped working. Horrible customer service. Took over a month to fix. 2 weeks later head lights are out. Truck is a lemon. Customer service is by far the worst I’ve ever experienced.

I have owned 6 Fords in my life, and bought a 2023 Ford Ranger Lariat Edition. After 8k miles the engine blew on my way to a football game with my daughter. Have to say that my experience with Ford's customer service and related policies and processes have left me speechless and rethinking my position of using Ford products going forward.

My Ecosport now has a failed engine due to a faulty oil pump and even tho I'm part of the recent recall, they refuse to do anything. They've closed my case because they are still in denial about what happened. Mine isn't a fix with a new part, mine is the whole engine but there isn't another one except the same one. I want a different car and for them to pay off the loan I'm still paying on. Pretty simple but they can't accept the fact that they screwed up. DON'T EVER BUY A FORD. THEY WILL NOT DO WHAT'S RIGHT.

Had my vehicle towed to my local dealership a week ago. Got a call today that this location does not have the specialist needed to fix my vehicle that is under warranty. My vehicle only has 17k miles on it. They told me I need to have my vehicle taken to another dealership to be repaired. They denied having a way to transfer my vehicle to the new dealership, so it is costing me almost $200.00 to take it to Southway Ford. This should NOT cost me anything to fix my vehicle under the original Ford Warranty. Very disappointed in Ford and buyers beware, Ford does not take care of their customers.

Had a problem with my driver's door and the service department told me that the driver door had broken inside at the welds. Didn’t know why. Said they would order new door and call me for date to install it. Heard nothing from them so I called them and they said they would check with body shop and get back to me. Heard nothing back. Called them again and got same reply. Waited 3 days. Called again and was told it would be February before they could get it painted and schedule installing it! Called back for service manager and have not heard back from them yet!

I have owned several Ford trucks over the years and have had a great experience with both the products and service. That changes drastically with my 2016 F-150 with the 2.7 ecoboost motor. Complete piece of garbage. I would certainly have an easier time detailing what has not gone wrong than what has. After years of issues, and Ford and their service departments deflecting my concerns, the truck has finally completely imploded with only 116k miles on it. Thousands of dollars in repairs for numerous issues and now I have a 4700# paperweight. Food is currently being investigated on every application of the 2.7 ecoboost motor. Google it. They are doing their best to hide the issues instead of abandoning the drivetrain and actually making something that isn’t a pile of crap. Ford should be ashamed of how they are treating what was and soon will no longer be a very loyal consumer base. Terrible.

Take your vehicle to a Ford Service center for a repair and this is what happens. They will tell you that your warranty has to expire before they complete repairs, and then 10x the labor and material.

I took my car to Ford service center to get fixed. I paid $1500 to get fixed when I drove off. The lot my car stopped. It's the same as when I took it there. Nothing got fixed. When I went to tell them that my car would not drive. They told me well, maybe something else broke. How does that sound?

I bought my Bronco brand new, thought if I maintained it well and took care of it then maybe it would last a while! Boy, I was wrong! 67788 is the mileage my transmission went out completely! The manual says no need to flush tranny fluid for 150000 miles! Took it to the shop, it took 2 weeks to get the new transmission in and they sent the tranny with bad connectors! Took 3 more weeks to fix! I’m not gonna wait to find out if this transmission is good, I’m just gonna sell it and never buy from Ford again!

I DON'T understand how come they don’t hire more mechanics. My truck has a recall - transmission. It’s been in the dealership shop for more than 50 days. I was told that some customers have been in line up more than 2 months. Horrible!! This is my second car with recall - transmission. The other one was my Fiesta.

In 2019, my wife and I bought a used 2018 Ford Edge, 4 cyl, with 17000 mileage, which now has just hit 50007 miles. In July '23, the engine light comes on, which sent me the repairshop I frequent, only to find out that coolant is leaking into the engine block/head. I was advised to speak to the local Ford Dealership, which seem to know of this flaw, which the dealership told me the flaw was in the cast block. I was told there was no dealer warranty or recalls on my vehicle and when I called National Warranty Co, the extended warranty I purchased with the SUV and they wouldn't cover as well. So the cost I absorb and no accountability by Ford or National Warranty Co. If interested in this SUV make sure the original engine has been replaced with a new one, not rebuilt because you may be dealing with a flawed case.

I brought my Ford Edge in for service May 3rd 2013, they diagnosed incorrectly after charging me $4300. Had it towed back, for another $2500. Found out they installed an incorrect part. FORD MOTOR COMPANY would not allow return after 1 week?? Told because I did not have a husband or son to consult me this may have not happened. FORD MOTOR COMPANY will not take back a part one week old??? Don't want to hear dealerships are independently owned and we are accountable. I would not have gone to a Dealership if I thought that they did not know how to fix their own cars. Ford should not allow their name to be used if they are not accountable. Worst customer service of any company I have ever encountered!!

I'm head of security for a big company. We are constantly purchasing Ford trucks, flatbeds, semi's. You name it, my likes it if it's ford. Me I'm a Chevy guy. But I still love a good ford. Anyway...doing what I do for work I spend a lot of time in a ford truck. My shifts are 14 hours long. I spend about 12 hours of that in the truck patrolling a massive property of different yards, area's and buildings. Being in Phoenix Az. It's hot. I could not comfortably sit in a truck for that long almost every day if the vehicle was not designed to maximize the persons needs. Just saying thank you ford. The effort shows.

If I could give a negative star I would! I have a 2022 Maverick XL with 4400mi sitting in Trust Lk Elsinore service department since 6/13, waiting for a new transmission, which is covered under warranty but the new transmission is on backorder and Ford says customers are waiting months and months for parts, what a nightmare! Dealership gave me a rental which I'm supposed to be grateful for because as the Ford rep says, not all dealerships do that. They gave me a 2022 Bronco and so far I'm not impressed with.

I have had to deal with 3 recalls so far on my 2022 Maverick. The latest recall is only supposed to take 2 hours approximately according to recall letter and customer service at Ford Corporation, but every dealer I talk with (3 locally) says it will take all day at least to complete. I am retired with no other means of transportation, and do not feel I should have to rent a car for a day or two or hang out all day at the dealership hoping it will be done by the end of the day. This is a SAFETY issue and I can only pray that I have no accidents or, if I do, I get lucky and they work!

**. Please look into this case and how I've been treated over the last 2 months by you guys, vehicle been down for 2 months, Riviera ** (Ford Employe) has caused a lot of issues, I'm about to proceed with exposing this on all social platforms if this does not get resolved.

Be vigilant about adherence to the expiration of your Bumper-To-Bumper warranty, especially as it applies to brand new model year vehicles. The heater failed on my new 2019 Ranger (1st model year since reintroduction of mass production). I noticed that the cab heater failed just as I started into my 4th heating season (just past my 3 year purchase). This is the first heater failure I've had in 19 vehicles (13 of which were brand new).

Any little thing requires you to go to the dealership or mechanic. I had to spend $80 to get the headlights replaced something I usually do myself most vehicles but Ford makes it so difficult & time consuming unless you have all the tools and a lot of free time it’s impossible to complete these tedious tasks, something so important & necessary like the headlights or any lights on a vehicle shouldn’t require all of this nonsense. Ford should learn from their competitors! It’s rigged for the consumers to spend lots of money over time on already overpriced vehicles. I know they can’t make any decent vehicles but I’d like to be able to change the bulbs myself conveniently and avoid getting harassed & fined by police for a bad bulb on my car when I don’t have time or money to go to a dealership or mechanic for this nonsense. Thanks a lot ford. This is the last ford vehicle I purchase but I’ll drive a ford if I am given one.

I have a Ford Escape with less than 20,000 miles on it. My emergency brake was engaging as I was driving, warning lights, etc. I brought it to our local Crowne Ford in Lynbrook, NY. They had it for a few days before figuring out the issue. It was electronic problems, speed center control harness and another electronic part. They have had my car for 2 months and parts are still on backorder. I have paid $1,800 so far for a small rental car. I don't believe they are even close to receiving the parts because they only show backorder in computer system. It is usually updated 2 weeks before availability. To add insult to injury, I just received our latest invoice from Ford Credit to make our monthly payment on the vehicle.

Purchased my 2019 Ford F150, started having motor issues at about 29k. Kept going to dealers, kept getting lied to, pushed aside, etc. Finally found a dealership to address the issue, and have been waiting 9 months for a motor seeing that mine is bad. 2019 Coyote motors were known to have serious issues, and still 9 months later my truck sits. I still have to make that high monthly truck payment as I'm being told... We are trying to find a motor, using all my connections, Ford doesn't have any motors, Ford isn't making any warranty parts, they are worried about building new vehicles right now, etc. As I have shelled out over 7k in monthly payments to have my truck sit! When they get your money, it's now feeling like, "Oh well sucks to be you." Thought about trading my 2016 Mustang Gt in for a New 2022 Mustang Mach, but after careful thought I was like... "Are you stupid, they can't even do the warranty work on your truck..."

It was only a matter of time that yet another corporate behemoth flexed its greed muscles by filing for a patent to disable a vehicle whose owner is late on payment. It seems as if the engine of corporate and political greed has no bounds, and will reach into every aspect of consumer's lives. We can probably be grateful that they don't just blow up the vehicle in your driveway for a missed payment. I will NEVER own a Ford vehicle, my first one (Ford Maverick) was a piece of garbage as it rolled off the lot.

After waiting 27 months, Ford sent me an email that my Bronco order is being cancelled. No refund of my $100 or the hundreds (if not thousands) I spent on add-ons for my new Bronco they promised me. To say I was shocked to receive this email is an understatement considering Ford just confirmed my order again on 10/29/22 from Sunset Ford. I brought that confirmation to the dealership to make sure my car was being placed into production, which was confirmed by the dealership.

Their service advisors are very nice and professional, they can only do with what they are allowed to do. This is more of a review on Ford than it is the dealerships. If you have to bring your car into service and it stays for a period of time, you will never be provided a loaner car or rental car provided, regardless of what kind of warranty you have, I have confirmed this with the dealership and Ford Service Group. I like Fords and have owned them most of my life. Unfortunately I will no longer because of this. Ask yourself, can you do without a vehicle have the income for a rental out of your own pocket for a month, 2 months or longer. That should be added into your purchasing decisions when buying a car.

I ordered a Ford truck in May with a signed purchase contract stating the price. I found out that Ford raised the price when I went to pick up the truck on Dec 7. I need the truck for work so I had no choice but to pay the increased price. This is the ninth Ford I've owned. It will be the last. I feel taken advantage of by Ford. All the loyalty I've felt toward Ford for the last fifty years is gone!

We prepaid for oil changes and tire rotations when we bought the car, but we have to argue with the service department every time we come to get one. This time we were also told that the Ford factory installed two-piece lug nuts were fused and needed to be replaced. I was told to go to an auto parts store to buy my own one-piece lug nuts and that the technicians at the dealership would install them after rotating the wheels. Then I was told I would have to pay extra because of the additional labor it would require to remove the defective Ford parts and replace them with the ones I bought from an O'Reilly, even though we had prepaid for this service.

Worse service ever, I am a really good customer, more than 15 year loyal to Ford. Last year I bought a Ford Expedition, what a nightmare!!! Transmission felt apart, and instead of replacing the whole part they just replaced some parts. After 4 weeks waiting for my car to get fix, and paying a rental car out of my pocket because they did not even gave me a car, using stupid excuses, next day after finally I got my car back. It was leaking oil.... So they are useless, and provide the worse service ever, they do not care about customers anymore. Guess what?? My car is at the dealer again waiting to get fixed. After 15 years with Ford, I can give you an honest advice.... Do yourself a favor and do not make any business with Ford those days.

My name is Nicole **. I bought a Ford bronco outer banks in May 2022. On July 20th I was driving my bronco with the top half off, which bronco has a video on how to put it back. It was fully locked in. I drove in with it fine. On my way home it blew off the roof completely. I have two people who witnessed it happen and watched it completely blow off. I cried and cried because it pulled the car off the road. If I would have had my two young kids they would have been injured. The roof got completely damaged. To get it locked back on my 200 pound guy friend and I had to jump on the roof.

I have owned 8 Ford vehicles over the years. A 1978 F 150, A 1988 Ford Escort, A 2007 Ford Focus, a 2009 Ford Freestar, a 2013 Ford Focus, a 2012 Ford Focus, a 2019 Ford Fiesta, and now a 2021 Ford Ecosport. Two of the vehicles listed here got great gas mileage... and they averaged between 35 and 40 miles to the gallon on a regular basis. They are the 1988 Ford Escort and the 2007 ford Focus. The 2012 and 2013 Focus cars had major transmission problems, and the common denominator was the 6 speed Power shift Automatic Transmission.... or to put it bluntly, the biggest lemon to ever be made by Ford in the 21st century. They got around 29 miles to the gallon when they were working properly. I got rid of them.

In 2016, we purchased a Ford Focus (with the dreaded automatic dual clutch) with ~35,000 miles. We paid extra for a 100,000 mile extended warranty. Within the first few months of owning it, it started shuddering. We took it in and they suggested we use an aftermarket air filter (green filter). We did so, and the shuddering was reduced.

Didn't get the information that I need it to buy a car and the lady was kind of rude about how I got to go about it to get this cleared off my credit, I need a car. I need credit acceptance off my credit. It's not my bill. It's my son's bill

I bought my daughter a Ford Focus 2016 with about 47000 miles. 3 weeks ago the engine exploded with 53327 miles!!! But Ford doesn’t care!!! They don’t that it was only a few months out of power train warranty, but only time wise not mileage wise! I am really disappointed! I was looking to buy a Ford Bronco but now I will not buy a Ford or an affiliate brand again, until now we had only 2 Ford and 2 Lincoln which is Ford too but that will change now. I will have car brands that are proud of their products and take care of their customers that gave you 10 years and 100,000 miles warranty I’m sorry Ford is dead to me and my Family.

I have my Ford Raptor in the service dept for the cam phase issue which is a recall. I get the notice when my truck is out of the warranty, so guess what, Ford will not cover the cost, but to add to this injury they don't have parts available for this recall. My truck has been sitting in a Ford Service Dept for 2 months waiting on these phasers, with no eta. on parts, and no assistance. Ford may look good but they do not stand behind the product, Chevy will definitely be my next choice.

Ford Motor Company ignored and did not respond to our complaint about serious defect in the cruise control! We have a 2021 Ford Transit 3500 with only 2,200 miles. While cruise was set at 70 mph driving on I-5 in Late October it slowed automatically to about 40 MPH while in right lane as we were approaching a traffic slow down in both lanes. We moved into the left passing lane at about 35 MPH at that time and traffic was starting to slow down when suddenly and surprisingly the Adaptive Cruise Control accelerated violently towards a vehicle in the left lane which was stopping quickly directly in front of us. It was like we were going into warp drive on Star Trek Enterprise with another truck almost stopped right before us! It happened so fast that it seemed hitting the brakes did not slow us down or cancel the cruise control. We had a horrible collision with the truck in front of us at maybe going about 45 to 50MPH causing deployment of the front airbags.

I own two Ford vehicles, a F350 Ford diesel King ranch 2016 and a 2018 Ford explorer Platinum two of Ford's top of the line vehicles. The Ford explorer third row electric seat began having issues within the warranty period at 21k miles and within 1 month of the vehicle warranty expiration. Just a couple of weeks after the expiration of the 36th month warranty but well within the 36k mile warranty (25k miles on The vehicle) third row seat would no longer operate (only having been used a few times). One of the main reasons we purchased the vehicle was for the third row seat for our grandchildren.

Dealership at Arrow Ford places too much emphasis on maximizing their profit for maintenance services & replacement parts! During the purchasing phase this dealership will seek to recoup any prior sales incentives by increasing the prices on credit ratings offered. If you purchase outside Ford credit then you lose your sales buying incentives!

The company is proactive in cost reductions for new vehicles in inventory. Other companies have not matched Ford's deep discounts for previous year's new vehicles. Local dealerships more aggressive than nearest competitor: GMC.

I really like Ford vehicles. I have owned several and I currently have a Ford Flex SUV in addition to another branded vehicle. I have always found Ford vehicles to be solid and dependable, and I still trust the brand today.

I have enjoyed my Ford Edge very much. It is a Eco boost. It has a back up camera and it will beep if close to objects. Priceless. I am able to put a lot of items in the back and the back seats will lay down to be able to put more things into the back.

Don’t hold value/negative equity/poor resale in most cases. Wouldn’t buy another! Need to take the dealerships out of the sales process. Keep sales between manufacturer and customer. Have set discounted prices from the manufacturer and rate completion similar Carvana/Carrom/and others. Get rid of all the **.

Ford finds fraud to be an appropriate means of snaking customers. According to their marketing department (Connor), this is a typical practice. They hire a 3rd party company to get information so that ford can send emails about “deals”. My father received an email that stated he could save $3500 on a new truck. He went to Woltz and Wind Ford to take a look and was set to buy until his salesman noticed something. His so called offer email was attached to someone else’s address. Mind you he’s lived in the same place for 45 years. How is it that a “marketing” company could screw up something so blatant? Then when you contact marketing they tell you that they have no ability to correct the problem. Here’s where the fraud accusation comes in.

How can I file a complaint towards your shipping company, they have failed to provide me with updated delivery, my vehicle has been in Jacksonville terminal for several days while the final destination in Orlando is only an hour away!!!! I purchased the Mach E I put nearly 50% deposit and yet an exact delivery has not been provided to me. I AM THE ONE PAYING FOR DELIVERY! I deserve to know when, and where my car is. Norfolk Southern has been a nightmare to get a hold of. My dealership is working with the info from Ford's tracking which has been useless and inaccurate. You risk more people canceling their orders if you continue to practice this way. Give your customers better information, keep them happy or they will turn away.

I am EXTREMELY disappointed I am with Ford! This is my second bout with Ford... This time, I am just in awe of the treatment I am receiving. I will try to make this long story as short as possible. On 9/25, I was traveling from Stockbridge, GA back home to Winston Salem, NC. Once I got to Boiling Springs, SC, on my display- a message came up "Low Oil pressure"...my car started slowing down and making a weird noise- so I got off at the next exit and called Ford Roadside Assistance. The lady I spoke to first quoted me $361 to have my car towed from Boiling Springs, SC to Charlotte, NC; I told her I'd call right back because I'd have to make sure I would have transportation from Charlotte to Winston Salem. She said ok, she would document and someone would help me when I called.

I purchased a 2013 Ford Focus as a new vehicle eight years ago. I soon regretted the decision after discovering other Focus owners had significant transmission issues and that the transmission was designed so the fluid could never be changed which suggested planned obsolescence to me. The transmission often shifted strangely despite periodic computer adjustments and tended to ride somewhat roughly in slow city driving.

Current owner of 2 Ford vehicles. I have a 2019 Ford F150 and a 2016 Ford Edge. Both vehicles have ran awesome for the last several years we have had them. We have loved them since the day we got them. Well, 1 Day after Powertrain warranty expires on the Edge, the check engine light comes on. Odd, but we figure we better get it checked out ASAP. Take it into the shop the following day as that is when they could get us in. Codes P0303 and P0316 pop up for a cylinder 3 misfire. Turns out vehicle needs a TSB 19-2346 performed. For those of you that don't know, that is a whole Long block replacement (Needs a new motor because cylinder 3 burning up coolant).

I have owned so many vehicles and finally purchased a Ford focus this past year. By far the worst experience of my life. I brought a 2013 Ford focus that had a recall on the transmission control modular. After taking it to a Ford dealer they told me the part was on backorder and they had no estimate of when it would be fixed. Fast forward 8 weeks later, still not fixed, they refuse to give me a rental saying there is none available, I've called and spoke to supervisors of Ford company and get nowhere. They have the worst customer service. We are currently looking to buy another car while we wait for that piece of junk Ford to be fixed which could take anywhere from a day to years at this point and the second we get it back, we are listing it for sale!!! I will NEVER buy a Ford again!!!

I own a 2018 Fusion and a 2018 Ford focus. Both have almost 80,000 miles on it. The transmissions went out in both vehicles 2 weeks from each other. No recalls and unfortunately Ford's joke of a warranty is out too. How can you charge people this much money and have issues like this? 60,000 mile warranty is a joke in itself. I will never buy an American-made automobile again. Find a manufacturer that will give you 100,000 miles out the gate. That tells you they believe and stand behind their product. Without having to spend thousands on an extended warranty. I've owned 6 Fords in my lifetime, the last 3 were junk. Never will you see a Ford in my driveway again.

Bought a used 2015 Ford F150 in 2020. Purchased a "full coverage"/premium warranty on the vehicle. About a year later the driver's side catalytic converter went bad at a replacement cost of $1,200. The catalytic converter isn't covered under the "bumper to bumper" warranty. They aren't covered after 80k miles no matter when you bought the warranty. Such **. Zero customer loyalty.

Ford sold me new Ford Transit 2020 van and after only 6k miles and only few month of gentle use van's transmission broke. The van was making noise, no sensors went out so I kept driving and waiting for appointment to the shop for about 2 weeks. When at the shop I was told that all the fluid leaked out from transmission. I was driving this vehicle without transmission coolant for a period of few weeks so in my opinion the transmission is done and only a matter of time when it completely goes. People at the shop replaced the faulty part and send me on my way.

I just purchased a Thor RV with a Ford chassis. When I took it to a Ford dealer for repairs, I was told Ford built the 2021 F450 chassis to sell, but didn’t manufacture any parts. Therefore, it could be 6 months or very possibly longer before repairs can be done. The RV is not drivable and I live in it. Fords answer is to leave it on their lot until parts are made, no concern for the fact that I’m homeless in the meantime. It’s been four weeks now and I can’t find one person at Ford that cares! I would never recommend buying A new Ford.

My purchase was in April 2019, a used Ford Edge Ecoboost. 3 weeks after purchase I found myself stranded on my way home from work in rural Iowa. There were no prior warnings, notifications, etc; just a complete vehicle shutdown. Luckily I did not impact with anyone or vice versa. If I would have been on the highway only God knows what may have happened. Wound up having to have vehicle towed and engine replacement.... Bad start on a new to me purchase. Once again the vehicle is sitting dead in the water. This time came out of grocery store to a stalled vehicle. No indicators, it just won't start. The key fob is a possible cause, however over $300.00 for new key, it could be the battery, or the starter, or the alternator, or a fuse or 1 of the 10,000 electrical components under the hood....

I have owned my share of Ford cars and trucks since 1979. I used to believe they were the best and the quality was off the chart. However of lately, my past two 2017 Ford’s were not the Fords I have had in the past. The quality has gone from 10 to about a 7 at best. I have recently owned and still drive my 2017 Taurus and recently parted with my 2017 F250 Diesel pickup. The truck wasn’t as bad as the Taurus but there were minor things. The truck had starting issues, and the quality of products used was not up to par in my opinion.

To be brief: More than a dozen phone calls. More than half a dozen emails. Two different Map Update Drives. Poor Customer Service - No knowledge of system, careless attitude, multiple call you backs (without a call back). No follow up. Completely messed up Navigation System in vehicle. System will not update, continues to flash screen throughout the day while driving about incomplete update, voice command Nav totally disabled, maps reverted to earlier version with missing data. Suggestion: Don't buy a FORD. They don't understand the tech they put in their vehicles and will give you the run around hoping you will go away instead of fixing the problem.

Hi, I have purchased new Ford Freestyle petrol in Sep 2020. I am having extreme bad experience with ford dealership and overall quality of vehicle. Nowadays ford is spending more on advertisement and fooling to customers. As compared to price of any ford vehicle you will find better options in market from other car manufacturer (Kia, MG, Hyundai). There 100% frauds are happening at ford car service center. Staff is truly careless. If you complain to Ford India about poor service, nothing happens. Ford India turn their finger towards dealership. All dealers are forcing to customers to give them highest rating. Day by day build quality also compromised by Ford. I want to return my vehicle to Ford and want refund of my whole money.

I bought a 2016 Limited Ford Explorer in November 2016, I was actually spoiling myself with a vehicle that wasn't 5+ years old. When purchasing from the dealership I had nothing but problems with the driving, had to take back multiple times as the alignment was very off. Turns out I was being sold the vehicles with tires that wouldn't pass inspection. So I just decided never to go to or use that dealership again. Now fast forward not even 4 years later. I was driving down the highway when suddenly I lose all power steering. I managed to get my vehicle back to my local Ford Dealer. I now need the entire steering rack replaced. That costs $2100 plus tax. This is ridiculous for a vehicle that is less than 5 years old. Called customer service and they say they will mark it as a case but until they have many of the same complaints or problems and Ford releases a statement there is nothing they can do about it.

Purchased a Ford Transit 2020 from this place. I submitted my review for Ford.com but they did not publish it because it was a one star. Two main reasons for one star: They sold me a car without passenger seat. I thought I can install a seat. When I went to pick up the car, they told me it doesn’t have any passenger airbags. Factory removed them! If they have told me I would never buy this car. It is not safe to operate. It took them one 8 days to finish the paper work for my car, and they only did it because I keep following up with them.

2017 Escape SE, purchased brand new. We are not hard on our cars! Maintain them as required, had a 2010 Escape hybrid that we had for 11 years and loved it. That's what prompted us to buy another. Any way 30,000 miles engine light comes on then goes out. Starts to idle rough. The next day when I started the car the engine light comes back on and stays on. Call Ford dealer, they said drive it in. I do, they tell me new engine is required. Lucky still under warranty. They said it's okay to drive while they get the new engine, since we are in Hawaii everything takes a long time to get things anyway. So they tell me at least a month, but I am figuring on at least 2 months. Time will tell if the engine blows before I get the new one. FRUSTRATING!

I purchased a brand new 2019 Ford F150 that was damaged. 1 day later I returned it for a refund. Dealer said, "No, once you sign it is yours." Called Ford with no satisfaction either. Ford does not stand behind their products.

As a leasee with Ford leasing, two vehicles, I am disappointed that Ford does not support account holders when trying to log on to their account... when submitting inquiries about early termination of a lease... converting a lease to purchase before an existing lease is up. Like other large corporations, Ford's business model appears to basically be: For every customer lost, we get five new ones. Which follows the third world agricultural model of "slash and burn"... without sustainable "crops" planted. What we consumers need to do is collectively demand our "sovereignty" as consumers as written in America's "Free Market Bible" written by Adam Smith... we.. the consumer decides fair treatment, not an overpaid executive core in the corporate board room.

This is a simple and clear issue. April 14, 2020 went to Big Valley Ford in Stockton California, located in the Stockton Auto Mall. My need from Big Valley Ford was a set of 4 new tires and a wheel alignment. Was told it would take 2 hours for the what I needed done. 1) I waited on-site at Big Valley Ford while the service was being completed, service personnel knew we were on-site. We were notified in-person by the Advisor our truck was done, within the 2 hour time frame. I was happy.

Ford continues to provide help to the nation as it has throughout history! This example of stepping up to use production facilities to expand their efforts for PPE products tells you what a patriotic company Ford is! Buy American!

Issues so far. Cabin air filter, horn sticking (both fixed by warranty). Not fixed by warranty: Loud noise in door, transmission, rear hatch, rear glass. Ford refuses to honor warranty. Dealership has been unable to fix issues. I have tried to call the regional warranty person at ford for over 3 months. Left over 15 messages. Warranty position has been held by 3 different people. Not one of them has called me back. I am not out of pocket over $1k in repairs that should have been covered under warranty if ford stood by their word.

I tell everyone I know to stay as far away from Ford as possible! They are liars and they will do everything and anything to ruin people. They will ruin your credit over $44.00 instead of contacting the customer. They tell you they didn’t have your phone number to contact you even though you have proof that you received a call and spoke with someone 2 weeks earlier. They are out to ruin people!!!

Updated on 02/18/2020: So I call Ford Customer service today, again and because I haven't received any updates on my complaint I ask for Adriana **'s supervisor to see if maybe I can get a ending in all this ridiculous and absurd case of malfunctioning Ford USB navigation update. So again nothing, I have to wait and see if this supervisor will respond....I will keep calling and posting because this is the only way that I may help others not to make the same mistake and purchase a navigation system update by using the USB that Ford is selling for 152 dollars.

As my Ford lease was coming to a close, I went in to visit Sales Rep Stephen **. I expressed my needs, concerns and what I was looking for in my new Ford vehicle. I also stated the price range. Mr. ** listened to my needs! He presented me with a vehicle that not only met my needs and concerns but exceeded my expectations!!! Most Importantly, he helped me Stay Within My Budget!!! I am So Very Grateful!!! If you need a reliable, dependable car and need to stay within a budget I Recommend that you visit the Maplecrest Ford Lincoln Dealer of Union. Ask for Mr. Stephen **!!!

This is about Lugoff Ford and what has happened with Ford Corporate. Low levels of integrity especially when faced with legal grey areas. Spot deliveries should be removed as they do nothing but help the dealer and put the potential owners in a precarious position if the unapproved financing falls through. A disabled veteran, who has never purchased a new truck finally decides to make the leap, a dealership who on the surface seems amazing to deal with. One spot delivery and failed financing deal two days later, and the honeymoon is short lived. 

My complaint is with Ford Motor Company. My vehicle was covered under the power train warranty and I noticed sluggish shifting and jarring in low gears. Because it was within 60k miles, I took it to their service center. They said they created ROI but couldn't do anything until a service light came on. It felt unsafe to drive but I did continue driving, the service light came on when it downshifted too far and red lined. I took video and picture of this within the vehicle, but the light shut off before I could get back to them. They claimed they couldn't recover the code, but they did have my picture proving light had been on. They also drove vehicle and confirmed the mechanical issue I experienced.

I ordered a Lincoln Aviator Black Label in April. In August I was given the VIN number and was told that this car would arrive in two weeks. As of this date (12/17/2019), the car has NEVER shown up. Because of this, I was forced to buy another car that was not the same as I ordered or wait until???? Now I find out that ALL the things that I thought were part of the Black label package are ONLY available at certain select dealers. And none of these are near my house. I cannot even get a free car wash. Also, yesterday my wife had a flat tire and when she called Lincoln she was told that there was nobody close enough to help her. So naturally she called me to fix the problem but only after damaging the tire trying to get off the road.

Decent truck. Would purchase again. Newer model. The issues I have had are consistent with age and normal wear and tear. Could run a little heavier, turn a little steadier, but in its price range it is good.

I bought the car the Friday after Thanksgiving. A good time to shop. It is a 2018. I've been looking for quite a while. I viewed many. This was the 'right' one because the price was 'right'! I love it!

The car itself is great for a couple with no kids, not much leg room in the back. However, since the company has decided to cease manufacture of all of its small cars my opinion of the company has tanked. Not everyone wants to drive an SUV.

I love that for a small hatchback it sits higher and has more headroom than all its peers. It has excellent acceleration as well as a very responsive ABS braking system, compared to its competitors in this class. The Ford Sync system and USB plug-ins were state-of-the-art when I bought it in 2013, and still work great. It has good shocks and very comfortable seats with lumbar support. The split, lay-flat rear seat gives a huge cargo space for a small car. Of all the hybrids in this class, this one sounded like the best on paper and turned out to meet or exceed my expectations...and still gets nearly 40 mpg on the highway. The one thing that wasn't well made was the handle release for lowering the rear seats. One side broke away from the cables under the seat so it doesn't work to lower the seat and is very expensive to fix- requires a total seat replacement, over $1000. So not worth it to me now.

I love driving my Ford Freestyle. I wish Ford still made them cause I'd buy another one. The only major thing I've had to replace in it is the air compressor. It's a great car. Gets great gas mileage. I'm very happy with Ford and would definitely look at buying another Ford in the future.

Buying the Ecosport was a mistake.

The Ford Cmax 2013 is a surprisingly agile responsive hybrid. It also has ample headroom and is easy to get into and out of. It handled well in town freeway and in mountainous driving. It averages around 38 miles per gallon.

I love my Ford Flex! My favorite feature is probably the built in jukebox where I can load songs from my CD's into the car and create my own permanent playlist. I also really appreciate the space in the car. We typically have two or three kids (including 2 booster seats) in the 2nd row and keep the 3rd row down for storage. The only negative about this car appears to be that it hates aftermarket parts. My husband maintains the vehicles and he's had horrible luck with parts from our local parts stores. As long as he uses factory parts (which cost a little more), the car doesn't reject the repairs. I will also say, that my car is a 2011 and it takes a while for the heated seats to warm up. Once they're warm, it's all good. Gas mileage is just ok, but it's not horrible for such a big "wagon" in my opinion.

2011 Ford Edge Limited. Haven't had any problems with it.. Only 30000 miles on it. I take it the dealer for regular maintenance. Built in GPS works well, I buy a updated SD card for it once. About every 18 months..

The Ford Edge is quick, roomy and a 4 wheel drive that is good in any weather. It has a roomy compartment to store strollers and groceries. I would recommend the Edge! It gets great gas mileage and good for back road drives.

I ended up trading in my 2013 Ford Escape and got a really good deal. I found the sales person to be honest, very approachable, and knowledgeable. I was informed of what the car would automatically come with and what would be an additional charge. I was given information about the various warranties both verbally and in writing. My mother is currently on hospice. The Elkins Ford Edge team was most accommodating. I am most pleased with my 2019 Ford Edge St.

Love the Ford Edge titanium! All the bells and whistles and is a v6. Great in snow and mud which I have a lot of both! Unfortunately the back light bar blew and was very expensive to replace. Most other issues, loose wires, happened under warranty. Love the product!

The 1977 Ford Maverick is not for everyone. As a daily driver, it takes a bite out of your wallet for gas money, but that more than pays for itself in the compliments you will receive while filling up at the pump. The bench front seats remove the barrier between you and your passengers and make you feel even closer, while the expansive windshield and minimalist doorframes make it feel like you're driving in a moving clear glass box. Wonka's great glass elevator is a good mental comparison. While the carburetor makes for an bit of a lag on the throttle, with a massive boat like this, you'll want to slow down and let everyone get an eyeful anyway.

2013 vehicle with no issues. Schedule maintenance as necessary, but otherwise a very dependable ride. Having this comfort level after 6 years of owning this vehicle says a lot for a senior citizen who is dependent on safety.

2013 Ford Flex SEL AWD bought certified used March 2015. Great car up until 70,000 problem after problem. On our 3rd ptu, amongst numerous repairs including but not limited to rack and pinion, control arms, carrier bearing, whole engine seal. This car has been nothing but a headache going back and forth to dealership. Half the time for warranty work (CPO Ford warranty) and the other half for problems arising from dealership lack of quality workmanship. I am currently going back because they fixed my blower motor but now steering wheel sits crooked. Car was not brought in like that. I am glad I purchased warranty but quality workmanship and parts would not require this much maintenance in opinion.

The Ford Edge; 2012 1st in its class to have been designed with the EcoBoost 4cylinder engine. That takes the 4 cylinder engine and by design and engineering turns the put-put into a vroom-vroom. Multiple areas for additional options if you are into all that swagger. Ambient light color selections (doors, feet, cupholders), Microsoft Sync option (navigation, hands free talking, Sirius Radio option). They failed to mention the Navigation only works if you have the vehicle's SD card. Without having the patches download due to a "Ford Notice" you cannot utilize any portion of the Sync system except phone and music. What a waste of storage space.

Like any Ford product the company issues TSB`s, but not recalls. The Edge has issues with warning lights especially the YOU ARE NOT IN PARK warning. They will not recognize this and will have to be repaired at the owner's expense.

The car has been great using. My only concern has been the forward collision sensors and some of the USB connections with the Phone does not work Properly. Turning radius is OK not great. Pick up is very good and gas mileage is about 20 miles highway and city. Handling could use some improvement. The center lane is great as well as the adaptive cruise control which works even in slow traffic, for me this is the best part of the car but you need to get the top line to be able to have it.

I took my truck to Sheehy Ford for a engine issue. Basically the truck would shut off while driving down the road. The dealer said we should replace the head studs, head gaskets, injector seals, fuel seals, oil passage seals. I was okay with all of that costing estimated $7000 and about 26 labor hours. That was 4+ months ago. They have had my truck for 4+ months. They replaced my radiator, why??? I don't know and the service manager doesn't know either. But I'm sure I'm getting billed for that somehow. Face to face I asked the service manager why they replaced my radiator. He said "I don't know".

A compact four-door, hatchback, 5-speed manual transmission. Fun, affordable little car! Surprisingly with a lot of room for its size and quite zippy. The instrument panel is well designed. My only complaint was the facing around the shifter reflected the sun in the most intense way. I wish they would have used the same material that was used on the dash. Great gas mileage. I chose to use full synthetic oil from day one. I've had one issue with this vehicle, the radio would not turn off causing the battery to drain. Ford replaced, no problem. I upgraded my tires. The second set made a big difference in the road noise inside the vehicle. I will definitely buy another Ford in the future.

It's a great little car. I have averaged over 56 miles to the gallon. I can tow it behind my motorhome. I can charge it off my motorhome which was a great plus. Pretty happy with the car. The car has many appointments and tech. features. It has surprised acceleration and rides like a big car.

We previously owned a Ford Taurus and had our minds set on another one. However, when we went to the Ford dealer we were pleasantly surprised at how big the inside of the Flex was and the large cargo space. The automatic folding seats and all the safety features plus room for 2 more passengers. Very pleased!

Comfortable car to drive but blind spots on driver and passenger sides near mirrors is dangerous design flaw. Problems with rodents eating through wiring which is a problem I never had with older cars.

I have a 2018 F-150 with a 3.0L diesel. I bought it new and it now has 15000 miles on it. In the past 7 months I have had an issue with it losing engine oil pressure. The dealership has put 2 new oil sensors in it and the problem still exists. I have taken it back in to have the issue resolved. Ford Motor told the dealership that it's an oil pump issue. That was a week and a half ago. I left the truck and Ford was suppose to overnight a new oil pump. The part took a week to get to the dealer, and then it was the wrong part! So I'm still waiting with no end in sight. Ford only cares about selling vehicles. Customer care is not important them.

My vehicle lost power coming off one of the biggest bridge in rush hour. My family was with me in the car when it lost full power. We almost had a car slam into the back of us. The car has 41000 miles on the vehicle with a 65000 mile warranty. The car was in the shop for a complete overhaul on the transmission. This took over 30 days to repair. I received the vehicle back only to find out the issue was not resolved. I then returned with the vehicle to be repaired. They performed another overhaul on the transmission.

Every aspect of my 1st six months with Ford has been terrible.... The dealership was nothing but a typical bait and switch used car dealership even though I buy a new $54k truck.... I did all the negotiations via the phone only for the dealership (halfway through paper signing) state they quoted me the wrong truck. I could go on with another 1000 words. Let's move to Ford credit. 4 phone calls to set up auto pay and to find out that you can not AUTOMATICALLY pay each month over the monthly amount. You can manually make additional payments but can’t be set up automatically.

We own a 2016 Ford eco boost F150 truck. At 20000 miles it had a catastrophic engine failure. The spark plug went into the piston which went into the head and destroyed it. We had it repaired at a Ford garage and after 3 weeks picked it up and on the way home from Alabama to Pennsylvania it failed on the interstate with major engine failure. At the time we were towing a trailer and used road side assist.

It's been over 3 months since I have reported issues with Sync and Navigation to the Ford Dealer and over a month since I wrote to the President NA, of Ford. They did respond and send a FSE to a service dealership to resolve the issue. He upgraded the software and said this will fix everything, I don't think he even checked if the problem is resolved. I have had my Edge back from them for 9 days and the problem is the same, they wanted videos of the issues which I sent them and have followed up. It seems they have only FSE for SYNC in NA and they are waiting for him to return to MI. It's obvious that customers are not important to Ford, I suppose Ford is what Mercury used to be!!

My paint is coming off on the passenger side next to the window. It's a 2017 Ford Escape. I've only had it for 3 years. You would think the paint job would last longer than that. I'm a very unhappy customer.

I bought a 2011 used Ford for my nephew. I have owned many Fords new and used. This car has power steering issues that has a recall, but Ford doesn't back it, so I have to pay 1400 dollars to replaced a steering gear. This car is dangerous. It goes out while driving making steering almost impossible. I will have it repaired and I will try to sell it. I will never buy another Ford product for myself or my family.

Purchased my car in June 2019 and with that purchased came reward points equaling the amount of $220. Well after talking with FordPass once a week basically if not every other day I still haven't received my points. They say the turn around time is I believe a month but we are going on 4 months. They say the file has been expedited the last four times. And with Ford being a big company they just don't care. I'm just one person. Buyers beware of promises.

Ford’s customer relations call center is not worth the time or effort. We have two Ford Escapes in our family and I drive a Ford Escape as my company car. My company vehicle is still under factory warranty. I had a concern with my company vehicle so I called the customer care phone number, a case number was assigned and I was given a contact number with an extension. When I call the number, I received a recorded message to leave my case number along with a contact phone number and my call would be returned in the next 24 hours. Over the past few weeks I have called this number and left several messages, never received a call back. Calling the Ford Customer Care Center has only added more frustration to an already difficult situation. As it stands right now, I have no intention of ever purchasing another Ford vehicle and am planning on sharing my experience with our company’s fleet manager.

I bought a Ford Escape 2015 brand new car. During the warranty, DVD player, Bluetooth stop working so they have upgraded software. During warranty, wheel nuts was damage in a year, but they said it's not covered so end up paying $200 or so. Steering coating started peeling out but again it was under warranty so was covered. Now after 3 years, DVD player and Bluetooth stop working again. Dear says it's not under warranty even though I explained them that issue was incurred within 2 years. Called Ford customer service head office but found they are useless. I strongly feel that their vehicle and customer services both are sucks.

I bought a 2014 F150. I only have 35000 miles on it. Started rusting in the cab corners before warranty went out but they wouldn't cover it because it wasn't perforated. They assured me that once it perforates it would be covered because I was still way under the mileage and that the time didn't matter. Well, one month after the time portion of the warranty went out, it perforated. I took it to both dealers I had been dealing with and they wouldn't give me the time of day. Just said, "Your warranty is out, we don't want to touch it." Now I can't even get my truck fixed. Only one shop in my area will even touch rust work, but he wants close to $3500 to fix it and he has terrible reviews for quality work. Spoke to customer care and they said to just hope Ford releases some kind of reimbursement or extended warranty in the future. Are you kidding me?

2012 3.5 ltr Ecoboost. Shame on Ford. I purchased a used one owner 2012 with 90k miles on it. Got to use it for about 15k more miles and then it had the same problem so many others have. Timing chain issues. Quotes from 2500 to 3500 to repair. Very poor design for many year models. Ford should be ashamed for not taking care of such a major problem. I had to eat some major negative equity on a trade to be free of this problem. The days of holding your head high for being a Ford owner are long gone. Shame on you, Bill Ford.

My 2015 Ford Taurus was not completely shutting off after I turned off my car. The car was staying in accessory mode. I took it in for service and they said they could not find anything wrong. They told me I had to replace the battery. Diagnosis was a bad cell. I bought this car as a certified pre-owned and they replaced the battery before I bought the vehicle, they put the lowest-priced battery in the car.

Had not bought a vehicle in some years. Always go through Carfax but this time I couldn't. I was told I had a great deal to have the 2016 Ford Edge out the door for 25,000. Got home, checked Carfax and found they were advertising it for 22,901. They lied for a few hundred dollars. They will never get my business because they are deceptive. This was the second car from Gwinnett Place Ford. The first was a new 2001 Ford Ranger and we had to be real sharp and after maybe 5 to 6 hours, they finally honored the buy. This time they got away with the usual tactics. I will never ever buy another product from them, ever again. I am a Navy Veteran and I am disabled. A few hundred dollars is like thousands to me and my retired wife. Will also tell anyone else who wants to know about my experience with them. Thank you.

My 2018 Ford Transit Connect Titanium car that my wife and children drive we started noticing the car having hard times to turn left or right. We discovered that the carpet floor mat keeps getting sucked underneath the dash because of the turning mechanism from the steering wheel. I’m sure this is going to be a recall that nobody’s noticed yet but it is very dangerous. If my wife God forbid was to make a turn in the carpet gets stuck in the steering mechanism it would keep it from turning the way she’s going and can cause an accident. I don’t know where to go from here. Someone please help. Thanks again.

Having good experience with giving the exact point of view and rating in the market with showing the income of the company with employee treatment. Good information with pros and cons - lots of interaction with data.

I’ve owned F150 trucks for the last 20 years. They are usually the leader in design of different component upgrades from year to year. But I’m disappointed in them letting GMC beat them to the tailgate design they have. That’s one thing that’s really helpful in getting up inside the bed, that would almost cause me to switch but not likely. Tighten up Ford.

My 2019 F150 4X4 Supercrew has 1200 miles on it and was purchased July 1, 2018. The driver's side door makes a loud cracking noise when opened or closed. It started out of nowhere approx 2 days ago. I’ve only driven it about 15 times. I took it to the dealer, Pompano Ford, and 2 service techs and a body shop tech looked at. The 2 service techs said it might need to be lubricated, but the body shop tech said the black hinge was faulty and needed to be replaced. It’s difficult to tell if the noise is coming from the part of the hinge that’s connected to the door, or the part that is connected to the body. He said the door has to be taken off to replace it. I asked him if the door would be put back on the way it was new, he stated he couldn’t guarantee it would be exact, but may be slightly off after the repair. They did not have the part, but would contact me when the part arrived.

Part unavailable for my 2015 F-350. I purchased this truck in April of this year. It is a King Ranch. Shortly after picking up the truck a couple of warning lights came on. Took it back to the dealership and was told it needs a RCM Harness which was currently unavailable. The truck was still in warranty so I left it with the dealership awaiting a part. That was April 19, 2019. The truck is still there and there is no ETA on this part. Ford customer service has sent me an email regularly saying there is no idea when this will be available.

Thousands of customers have experienced problems with changing spark plugs. Changing spark plugs should be a simple maintenance job. Thousands of people including myself have had their spark plugs break and get stuck in the cylinder head. Ford settled a class action suit because of the defective spark plugs, but the majority of those affected by this problem never saw a dime. Now the consumer is stuck footing the bills for what should have been Ford's responsibility. Ford charges $600 to change the spark plugs, and if they break, that's considered the customer's problem and costs more money. Often the broken plugs cannot be removed and the customer has to buy all new heads. This problem is affecting thousands of Ford owners, who are unknowing about the problem until they are stuck with broken plugs. This should be Ford's responsibility to fix, not on the consumer!!!

Worst experience ever for purchasing a brand new truck with 9 miles on it. Didn't even have the truck 24hrs and the truck dies on the side of the highway. All the dealership Framingham Ford and Ford motor company could say is, "Sorry. We'll fix it." Not one offer of an extended warranty or a gift card of some sorts. They don't care about there consumers. They just care about taking your money.

I am 62 years old and I have been driving Ford products for the last 40 years. I have purchased several new vehicles from Ford and not had any problems until I recently purchased a 2018 Ford F-150 with a 302 V-8 August 21, 2018 from Cook Ford in Texas City, Texas. The next day the ac went out. The front bumper was mounted crooked. It was almost 2 inches higher on one side than the other. The Texas edition emblem on the tailgate was installed crooked. The door dampener on the driver side pops when you open and close the door. The engine idles very rough. There is a slight knocking noise coming from the motor when idling in park. I have never purchased a new vehicle with this many problems. The 10 speed transmission does not shift smooth at all.

My 2019 Ford Expedition limited, dealer's new car 3yr warranty isn’t being honored or taken as priority. No one answered call or voicemails and everything’s a fight with company. Stay away. I buy new cars every couple of years and my experience here is the worst. Stay away. And the 72,000 dollar car is only fourteen months old and is full of faulty equipment. Have documented proof.

My wife and I had a 2008 f350 for my work. We saved up a whole year and bought the truck. We had it for about 5 months and it caught on fire, burned to the ground. It was not running or keys in ignition. We contacted ford and sent the all info they asked for and their response was that the fire was too big to determine if it was the vehicle fault. So we are out of luck. We could only afford liability and now we have nothing. Ford does not care about its customers. I am a veteran and my wife is a teacher.

Ford Billy Howell Cumming sold and serviced the Ford Fusion 2011, and said it was 100% when I bought it. But less than a month and half later the Power Steering Assist completely FAILED! I asked for them to apply the recall as shown on internet: 44,000 Fords (same model, same problem) have been recalled for this VERY SAME problem, but FORD claimed that based on the vin number we are DENIED the recall. They say for another $2,000 they'll fix it! Still, the same model, the SAME year, the SAME problem, has been recalled. But nobody at Ford can explain why we are NOT entitled to the same recall, nor how to submit a claim, and Ford NEVER called back no matter how many times we called and left messages. They promise to call back but never do. My car has now been standing at the shop for 6 months. It CANNOT be driven AT ALL without it being fixed! It should be replaced as per recall done to 44,000 other Ford cars!

I have owned several Ford vehicles over the years. They have been mostly dependable. My worst experience so far has been the Ford 5.4L 3v in my latest pickup. I have had to do both cam phasers and the dreaded breaking spark plugs. It has otherwise been reliable and I have had no issues since the phasers were done 20,000 mi ago. Previous vehicles had only minor issues such as starters, alternators, O2 sensors, steering components, and other things you would expect to replace on an aging vehicle. I plan to buy another in the future.

Worst customer experience ever: 11000 km turbo caves in. 2 months later recalled. Brake hoses problem. 10 minute job, but waited 7 hours!! Paid vehicle off, and month later still waiting for NaTIS doc. Don't even bother calling, no help whatsoever, instead call is disconnected very conveniently. No, never Ford again!

2013 F150 popped out of park and rolled down a hill totaling it. I called the customer care number and got someone that barely spoke English. I am hard of hearing. When I explained the issue and asked to speak with someone that spoke unaccented English I was told that she could not transfer me to the English department. There is some customer care for you. PS I did some research and have discovered that this is an ongoing problem with Ford trucks.

I bought a brand new Mustang GT in the summer of 18. I traded a pristine 14 JKU and a 2003 Corvette in on this car. 2 vehicles I loved very much. The Jeep was still like brand new with almost no miles. Anyway, I bought this Mustang and drove this thing very cautiously hoping a gentle break in would ensure long drivetrain longevity. This car has never even done a burnout. Well, the engine started making a rattling noise like a diesel Around 500 miles. The interior had a random rattle and the transmission would often grind going in to 3rd and 4th as well as being resistant to pull out of 3rd gear. This car zat for a total of 32 days in the few months I owned it. Ford put a new short block in it at 2,000.

I love my 2017 F350 Super Duty Platinum diesel dually. But there’s a minor flaw in the design of the side view mirrors on current Ford Super Duty trucks. The upper back half of the mirrors are available with a painted or chrome cap & the chrome option is the problem. The cap wraps around the inside upper edge of the mirror casing & the chrome acts like a mirror which reflects anything from whatever angle it’s set at. In my case, the driver’s side chrome cap reflects the white & yellow stripes from the center of the road.

I have a 2010 Ford Fusion Sport. I’ve been good to this car but it hasn’t been so good to me. In August of this year (2019) I would’ve had this car for 9 years. After many repairs later I’m starting to think I should give up. I’ve invested too much money into this car. Over this last weekend, I had to get my motor mounts done. For the second time! Conveniently enough, I got them done 4 years ago. Motor mounts failed again but guess what? Warranty is only 2 years.

I bought a Ford Transit Connect 2014. Was in the shop 3 times for its Fourth transmission. I was told that they would give me one or 2 payments goodwill. I ask Ford if they would give me a discount on a new car. They said no so when I got the POS transit back I traded it in. Now they say since I traded the car in they will not give me the payments they had promised. What a loser company. I have decided to tap into my wife's Twitter account at a large company she works with over 7000 + employees so no one else gets scammed by Ford. Good luck with dealing with them.

Very disappointed with Ford Motor Company. We purchased 2012 Ford Focus with 92,000 miles for my daughter in college. Good dependable vehicle - after 1.5 months the SYNC radio started to go in and out. After about a week of this - completely black screen. My daughter is at college and could not get back to dealer we purchased it from - they made repair of the SYNC module for $907. I then found that Ford had a warranty for this issue, regardless of miles - but limited to 5 years.

I have owned a Ford since I got my license at 16 years old. I have had nothing but issues with them, and I always think - I'll just try again. I will not be trying again. The last SUV I had was a Ford Edge. 58,000 miles the computer crashed it. Barely made warranty. 75k I had 2 different parts of the transmission go back to back, within months of each other. Shift solenoid one time, I believe the computer to the transmission the other. $4,000 later! Now, I have a 2015 Ford Fusion, bought brand new. I work from home and really do not drive a ton, but average, slightly under. Has 50,000 miles on it. It's already had the same shift solenoid transmission issue, and now it is back in the shop again - computer crashed. All done! The service guys are great, but the fact that this keeps happening on moderately new vehicles is absolutely unacceptable!

Diff heater went... Had replaced... Over $1,000. Found out it was a recall online. Call to see about refund in March. They said had to do it before 12-31-2018. Have receipt showing it was done in Oct... Have 5 Fords. 2014 Taurus --- fine. 2014 Flex ---- door sensors bad alarm keeps going off!!! 2011 F-350 diesel 6.7 motor blew up 10,000 miles past warranty. Cost new motor over $10,000. 2013 E-250 van rear end went 49 miles before warranty was over. Thank God. Rusting like crazy. All door hinges broke. Steering box gone. I think I'm done with Ford. They do not stand behind their company and when you call customer service they do not understand what you are talking about. Are rude and what better way for them to get you off the phone!!!! Very, very sad!!!

I was excited to purchase my brand new F350 Super Duty. It came fully loaded and could tow like no other. Yesterday driving home with a trailer full of horses I experienced what has been known as THE FORD DEATH WOBBLE. We were driving around 65mph on a four line highway when we hit a small dip in the road. The wheels on the front end felt like they were coming off the truck, braking made it worse. We pulled over and when we slowed to around 5mph it went away. I called Ford customer service to file a complaint and they were HORRIBLE.

I purchased a 2019 Edge ST and it's already been to the dealership twice. Neither of which they have confirmed anything (on paper). My transmission gets to 3rd gear then comes out of gear, continuing to rev, before finally kicking over to 4th gear after a couple of seconds. Same gear, every time. First time I took it in (January 2019), they said the tech couldn't duplicate it, so I took him for a drive. He saw what it was doing but because his little laptop didn't show anything, he wrote on the work order he couldn't confirm the issue. They cleared the adaptive learning it apparently has and all was fine for a couple of weeks. Then, same gear, same issue. Took it back (March 2019). Same response - can't confirm and it's not throwing a code soooo... here I sit. It also jumps forward when trying to slow down (ie pull into parking spot or stop sign) but I won't even make the attempt to get them to duplicate that issue.

I have owned this vehicle which is a 2017 for one year. In that time I have had to replace the fuel system twice. Once for a catastrophic fuel pump failure. The other 1600 miles later. Ford swears it’s contaminated fuel. I believe it was done because the the repair was not completed correctly by Ford Motor Company. Ford will not back or stand behind their product. I will never purchase another Ford again.

Ford Flex SE 4dr Crossover 2013 car and I am experiencing for the 2nd time a door ajar issue. I fixed one door already and now a 2nd door is having the issue. Not a big problem but it triggers the alarm to go off randomly. And of course it goes off in the middle of the night 2 am, 5 am, it's 3 nights in a row!!! I chatted with Ford and they took my feedback and ignored my issue. Online there are tons people experiencing this issue and Ford does not care or do a recall or fix it!!! WOW. Such terrible service. I have been a Ford driver for 30 years but this will be my last Ford!!!

My husband and I went to a dealership 3 years and 1 month ago and paid $30,000 we didn't have to buy a truck for him to get to and from work in. He drives a lot for work, so we needed something tough and reliable. He takes good care of his things and always changes the oil and keeps up on regular maintenance. We have to take the truck now to get emissions done so that we can renew the tags, but can't do that because it's got about 6 big issues and we will have to pay $4000.00 to get it fixed. We can't trade it in, because they don't want the piece of crap either and we can't afford more payments to start over. His last truck was a salvage title pos, but it ran without too many issues for 8 years and we only paid $2400 for it. I don't know what we're going to do, but we will never buy another Ford.

This car can accelerate and stick at ANY given time! My car also sticks in Reverse, in the middle of the road. It shimmers, shudders, grinds, rattles, shifts when it wants and doesn't want and slips! How could they NOT possible return all of these vehicles, smash them and grind them like they did to "Christine" at the end!? These are death trap cars and are unsafe... Shame on Ford. NEVER EVER AGAIN!!! Now, I am stuck in this car, hoping and praying that nothing bad happens. All they do is lie after lie and say it's "normal" just so they don't have to fix it under the lemon law. You are worse than Chevy and Toyota!

My car is currently disabled from driving due to a severe transmission clutch shudder. I have been told many different things in regards to my vehicle by your customer service team. I also found that they had very limited empathy to the fact that my car was so significantly impacted by a clear manufactory issue that I almost got into a significant accident and was fearful for my life while driving it recently.

The Transit Connect wagon is a surprisingly well appointed mini van costing much less than the competitors. This vehicle has been a big hit in Europe for several years and is now breaking into the US market. It has great visibility, a very responsive engine, and plenty of room for 6 passengers. It drives and handles well. I especially like that the back seats fold down flat. We can safely haul our 4 dogs in 4 midsize hard shell dog crates (two side by side in the back, and two facing either sliding side doors) and still have room for gear and luggage. I’m very fond of the wireless cellphone cubby in the dash, no changing cables! It has separate climate controls and comfortable heated seats for the driver and front passenger.

When I leased my 18 Escape I immediately noticed the variable transmission was shifting strangely. It is one of the new versions that pause when you are stopped at a light. However it was banging into gear at times. I brought it in, they did some work on it, and when I left the problem was still there. I went back to the dealership the next day, drove with the service advisor (very nice guy), and was told that is actually the way it should be working. At that point accepted my poor purchase and moved on. Fast forward 6 months later the car is now lurching forward as it shifts into gears at sporadic times. Totally unsafe, not sure what to do. Does anyone else have this issue?

We are an HVAC company that has bought many Fords currently and in the past. Lately, these Ford vehicles have not held up very well. We recently had a 2014 van with 43k need a new transmission. The Ford warranty expired 1 month ago. Ford has declined to stand behind their products and will not pay any of the repair. I have contacted Ford Customer Care and they just tell me it's out of warranty. They made a case #, denied the case, and didn't even tell me. Their customer service is extremely poor. When I call, I fight through several automated prompts, usually get transferred a couple of times and battle a communication barrier with the reps. This will be the last Ford we purchase!

Have 26k miles on the car and it constantly needs jumped. Took my car in 3 times still no resolution. Asked for a loaner and got nothing. My Dodge Nitro with 190K miles was more reliable than this Explorer. Regret this purchase and I will never buy another Ford!

I have been a Ford truck for for many years. 7.3s 460s, etc. I have been told to stay away from 6.0 Fords. Since my background includes being a Master Auto and Truck Technician. I have been working mainly on customer's vehicles. My personal experience started when I was in the market for a parts truck with a 6.0. I bought a theft recovery low miles 2006 F350 Lariat that was ransacked, stripped and ditched off road. I bought it for $2500. After feeling sorry for that poor thing, I've decided to rebuild it with parts that was just sitting in my possession.

I am on my 3rd Ford Vehicle. The first 2 were used and had issues. I thought if I bought new and kept up with maintenance it would last... I was wrong! Under 7 years old and 53,000 miles, I have a list of issues and Ford does not stand behind their product. The Dealership charges absorbent fees just to look at the issues, not even fix them. They really know how to push away customers. I took my car to another auto shop and I am now excited to buy my first Toyota. Don't buy Ford. You will regret it. I do.

I manage and run F-450 & F-550 trucks in extremely harsh environments. I can tell you for absolute certainty that if you maintain these trucks according and utilize the V10 gas engines you will get a very long life put of this piece of equipment. The number of fools that feel they need a diesel truck is shocking. I have extensive fleet Management experience and can assure you that for most of you buying a diesel is not a good idea. The modern emissions standards put on diesel engines ensures poor reliably and efficiency in comparison to the gas engines. For you sensible folks that want a durable and reliable machine, the V10 engine is all that you can ask for, just remember these are work trucks not mini vans.

My 2007 Ford Edge was flawless which led my current 2018 Edge SEL. From the start, the front brakes grab and surge. Dealer has not been able to find/fix problem. In Winter conditions, they go into anti skid mode immediately. In Winter conditions, wiper blades park below any heated portion of the windshield, accrue ice and snow and fail to clean. Blades ices up most of the time.

I don't understand about how ford treats people that buy their car and just looks over it and don't do anything my self and have to fix things and on warranty. I don't understand why they treated me so bad and that people get stuck with a bill that your vehicles do work right and the transmission on my vehicles and you just don't care and your product make me not believe in you and hurts that I have family that works for Ford Motor Company and my father retired from your company.

Before I retired we purchased a new 2014 Ford Edge. At 32,000 miles and 3 years old we had paint bubbling on the passenger side rear door where the door skin is crimped around the door shell. I took it to our local Ford dealership and it was scheduled in the body shop for a repair. Once completed it looked great. However, being a mechanic and building and painting street rods, I feared the corrosion would return. I voiced my concerns and was told the repair was guaranteed. At 39,000 miles and less than a year I returned to the dealership with more corrosion than ever.

Purchased a 2018 Mustang GT. 6 speed, manual. I noticed transmission failure about 6,000 to 7000 miles. Took it to two different Ford dealers because the first Ford dealer tried to charge me. The second Ford dealer did the work and did it under warranty but advised me but if it happened again it would be coming out of my pocket regardless of my warranties. Very nice car but warning you will be spending more money on it even though you have a warranty and it is a brand new car. Good luck.

Purchased a 2011 Ford Fiesta SE. After the purchase, I had problems with the transmission. Further research turned up that Ford is well aware of this problem and extended a warranty for 7 years or 100,000 miles to replace the transmission. I purchased the car just AFTER the 7 year mark. Ford has been unwilling to repair this well known problem. How as a company, when you know you have put out a faulty product do you not stand behind it and repair it? This is in excess of $3,000 to repair myself.

I have had over 5 Ford vehicles in my lifetime and owned 3 within the last 5 years. However, that will change after this ordeal. Summer of 2018 I've purchased a 2018 Mustang GT. Very nice car, good performance, all that I needed, right? Wrong! Around 7K miles, shifting from one gear to another became difficult. So I took it over to dealership where I purchased at for them to honor the warranty. They did but it took nearly two months for them to complete due various reasons. So I contacted the Ford company itself to see if could help me in some way to compensate me for the loss of use as well as a form of guarantee that the vehicle could go on for many miles more and years to come.

Ford has great salespeople. When they are trying to sell you they are the best cars on the market. But as soon as something goes wrong nothing is covered by the warranty. They had an excuse for everything.

2008 super duty diesel super cab. 60,700 miles. Body mount bushing rotting away cause radiator to rest on frame broken end tank. Brake calipers replaced third time now, truck sits in a heated garage. Ford knows of all these issues and will not do a recall on faulty materials. I've had Ford cars and trucks since 1975. The newer they get the cheaper their built, the more they cost. I won't buy another. Send out a recall on the cheap Wear out in time not usage parts body mount bushings. Stop using pencil erasers for rubber. A block of wood can last longer.

Bought truck new in 2014, just after 3 years paint started peeling like a bad cancer. Truck is a highway princess platinum edition Took to 3 different auto body shops and they said definite QAQC problem from new, no primer and paint too thin. Ford will do nothing, customer service is horrible. I’ve been a die hard Ford lover, bought 3 new F350s in my life and after this disgusting experience will be the last. My company also owns several but will no longer be purchasing any more.

Let this be a lesson to any prospective buyers, DO NOT BUY FORD. This has been the biggest piece of junk that I have ever had the displeasure of driving. Bought it used in late 2015, still had the original warranty on it thank God! Within one week of purchase, the transmission had to have nineteen (19) parts replaced. There have been numerous check engine lights and warning lights since this. Fuel Rail Pressure Sensor, front passenger side lower control arm went out after a little over 60,000 miles ($400 and up fix if you get it from Ford/3rd Party).

I purchased my 2018 Ford F150 FX4 Off Road in August 2018. Since then I have received 2 recall notices. The ten speed transmission constantly shifting on the slightest incline and 3x in the last month, the engine revved up on it own traveling at a speed of < 10 mph. I'm not sure what is causing this problem but I'm sure if I take it in, I'll be told they can't duplicate it. I'll wait and see what happens.

2016 Ford Edge Titanium - this is my everyday commuter vehicle and I have to say that the overall driving experience, quality and features available at this price point is very disappointing. At ~ 40,000km I had the brake pads replaced and rotors machined which was surprising because I’m very easy on the brakes. At 45,000km my sunroof malfunctioned/wouldn’t close so it had to be replaced. The dealer broke my sunshade while replacing my sunroof so it had to be replaced. The icing on the cake was that the back window shattered for no reason (I literally mean no reason!) at 88,000km. I’ve owned several good/reliable Ford vehicles (08 Ford Escape Limited, 2013 Taurus SHO, and 2007 Ford F-150 FX4) and I can’t believe how much the quality has declined. This has been a very disappointing and regrettable purchase for me. There are lots of vehicles in this segment where you get more bang for your buck. Stay away from the Edge!

We have had to dump so much money and time into this car!! Radiator, heater core, thermostat, and many more to no avail because it still hardly pumps out much heat! And now the tranny! Without notice on a public road on a freezing rain, winter night! Thanks Ford!

Purchased a Certified Pre-Owned Lincoln with 10,000 miles. Took the car in 3-4 times over 3 years for the SAME issue and they were not able to duplicate. Then, after warranty expires, they identify the issue and the bill is mine because they don't support it any longer. This is negligence and a lack of customer service completely. Ironically, I was just considering doing a trade in to another Lincoln before all this transpired. Back to Honda I go.

The sync has never worked in the Ford. The dealer seems to be no help. I also hit a bird and it caused $3000 in damage to the front. They said they fixed it. USAA would said there was $1k deductible because it was an animal. Other cars would not get totaled by a bird. Now, they say there is a coolant leak. Should have bought a car that was not built so cheap.