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Reviewed April 21, 2023
This is the 4th time I have come here and had horrible service. I came in at noon for a scheduled oil change. After an hour and a half of waiting I asked what was taking so long. They said they could not find the owner of the vehicle. And that they came in waiting area and announced name of owner. This they did not do. I was sitting right by the door and would have noticed of the name was announced. Do better Honda of Ocala
Reviewed May 13, 2020
I called from northern Michigan, so my Father's car could go in for service. He's an older guy, and you just have to be so careful. Charlie picked up his car, serviced it, and brought it back home. Thank you Charlie and technicians.
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Reviewed March 9, 2019
I brought a Nissan Rouge 2016 from Honda of Ocala, almost two years ago. I also got the care care service contract with it. February 18 2019 I took the car in for service. Last week I heard a noise from under the hood when I started the car. I checked and found a 12 inch angled needle nose pliers in the engine. I contacted HoO by text, sent a picture of what I found and waited. No response. The next day went online and communicated with them, gave them service number and so on. Told about tool found and two other items. They were, car service was supposed to top off all fluids (except brakes). WAS NOT DONE. Same with tire rotation. Honda rep answered that she had to check with service manager and would get back to me. Two days later still no response.
Reviewed March 20, 2018
I've now bought 3 Hondas from Michael ** at Honda of Ocala and have always had a positive experience. Michael's knowledge of his products and the ease of doing business makes it easier to refer my friends! Thanks for all you do!
Reviewed Jan. 23, 2018
I have purchased 6 vehicles over a 10 year period from this dealership, the sales force and service department are top notch. I feel as though they have become my friends. Always treated as family and always feel welcomed. Thank you Honda of Ocala.
Reviewed Jan. 16, 2018
I purchased a used vehicle through the Honda of Ocala last year with Mike **. It was such a great experience. As a young girl I was very nervous about going in and purchasing a vehicle. I grew up with a father in the car business and always thought of the salesmen as "sharks." That was far from the experience I had. Mike made me feel comfortable and treated me like family. I truly believe I got the best deal in town. I continue to come to Honda of Ocala for routine maintenance and I'm always impressed. It never fails that Mike comes and says hello and checks up on how the vehicle is running. When I have to purchase again I will definitely go through Mike ** at Honda of Ocala.
Reviewed Dec. 26, 2017
Ryan was awesome, such a great character! He helped convince me to want the car, and also his boss to buy my trade in. Christmas was much more bittersweet! Ryan, thank you so helping us get the car, especially when we came in not thinking we were getting one! You’re awesome!
Reviewed Dec. 17, 2017
I am a loyal customer of Honda of Ocala and especially loyal to my salesman Michael. I have referred 2 of my friends and they both have bought CRV's and they love them as much as I do. When I was visiting a friend in New York state she asked me to help her lease a Honda HR-V. I called my salesman Michael and he advised me on what to look for. I am grateful for his support as I was able to help my friend get the car of her dreams. I will continue to refer people to Honda of Ocala and my salesman Michael. And I will be buying my next CRV from them.
Reviewed Nov. 24, 2017
Well me and my wife went to this dealership and met with Thomas who was a very nice salesmen. We had a lease that wasn't for us so I went to turn in this lease and Thomas show me and my wife a HRV EXL which was great. Your manager said that it was going to be 590 a month so we said no way so we had to to get LX which I am not happy about and your manager ** come running out and said to us we got a better interest rate. Okay so I had no other choice but to take the LX model sadly so we go into financial and sign contract so when get home my wife saw that we was charge 2399 for a warranty that we did not want.
If we was not charge for this we could have gotten the EXL so I go back to financial and talk to someone other than to first person I told him I did not want it so he tells me after, "** got you a lower rate." It took a while he said to me that they will take it off anyway. I am not happy with management so it look like me and my wife will never do business here again plus at the end to guy from financial told us thing that I would not write here but if I ever talk to management I would tell his boss. This is the deal# **.
Reviewed Aug. 18, 2017
I purchased my first new car from Honda of Ocala in March of last year. This purpose behind purchasing new and from this dealership was based on hearing how so many others had been treated so well. I unfortunately was not one of those people. The entire process has been a total nightmare and I would not in good faith, recommend this dealership to any friends or family.
Approximately two weeks after purchasing my 2015 Accord V6 Touring, I noticed "spider webs" in the clear coat. I contacted the service department immediately and was put into a rental while the vehicle was sent to the body shop for what I was told to be a simple polish job on the body. I picked the car up two days later and it was worse than it was when I first dropped it off! The body shop had actually taken the paint down to metal at almost twenty spots on the vehicle! So it was dropped back off at the dealership yet again. I was called to come and retrieve the vehicle about a week later, in which a horrific attempt to fill the damage was blatantly obvious almost immediately.
I was forced to contact Honda Corporate who conducted their own investigation. Their conclusion was that the condition was caused by incorrect vehicle care by the dealership, not a defective Honda product.This put me back at square one with Honda of Ocala. I had a sit down meeting with a supervisor of the Morgan Auto Group, the owner of the body shop who was causing the damage, as well as the service manager.
All who were telling me that what I was seeing on my vehicle was "refractions" in the paint. I do not feel that they understand what a true refraction is, a color change. These are painfully obvious scratches in the vehicles finish! They only offered to have the car clay barred and waxed, which does not fix bad paint! I had conducted my own research by taking the vehicle to three other body shops that are local, and they all advised me the same: The car needs to be repainted and those are not refractions. They are scratches in the clear coat.
I was advised by Honda Corporate that it was up to the dealership to correct the issues. To which I was told by service that they were willing to repaint only two spots in which the paint damage was very obvious. As for the way the clear coat looked, Honda of Ocala told me that they were not going to do anything! (This all happened with the vehicle only having about 500 miles on it, and about three to four months worth of back and forth. All for me to end up with a car that needs to be repainted and finished properly.) Please steer clear of this dealership!! Thank you!
Honda of Ocala Company Information
- Company Name:
- Honda Ocala
- 1800 SW College Road
- Postal Code:
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