Honda of Ocala Reviews

I purchased a new 2026 CR-V EX-L. Nick in the sales division was great. No pressure to buy answered all our questions. Patient as we test drove a couple vehicles. Process was efficient and he helped set up features in the vehicle after the purchase. Kyle in the finance division was very professional and explained the finance process. No pressure to purchase additional extended maintenance and such. The process went well.

I recently purchased a 2026 Honda Passport Elite from Honda of Ocala. The sales experience was professional and overall positive once 'market adjustment' was corrected. However the finance and post-sale experience was frustrating and lacked transparency. Immediately after purchase I requested cancellation of optional warranty products, ink was not dry on contract. The process was delayed and I was NOT informed that some Honda-backed warranties could be canceled directly through Honda. After contacting Honda myself, I was able to complete the cancellation immediately resulting in a refund of 10K+ applied to my loan principal.

I don't know how they could put the wrong social security number on the paperwork report to somebody else's credit bureaus and I'm the one owns the car and makes the payments and the social they put on there wasn't even in the office with me the day I finance the car.

New to the Ocala area. Brought the Honda Civic in for a recall item and routine maintenance. My experience with the automated/operator for setting up a service and confirming a service was Poor. My experience when car was being serviced of updates and being notified when car was complete, which did not happen was poor as well. My experience with the actual work done on the car was also below my expectations as I had an issue with the car within a mile of leaving Honda Ocala. Will not be taking the car back to Honda Ocala under any circumstances.

I purchased a 2025 CR-V EX on April 4, 2025. The buying process was average. My complaint lies with the constant and unprofessional manner in which they pursue and try to influence you to give them a perfect score on the survey. The sales team up to managers called, texts and offered incentives such as: free fuel, free window tinting, gift certificates, etc. Sounds too good to be true? I certainly didn't think it was worth the trade off in the lack of their dismissive attitude or pure unprofessionalism when you needed something after you did the survey. In fact, one of the managers at Honda of Ocala, M. **, went as far as personally insulting me on the phone when I tried discussing an error message that appeared on my dashboard. Yes, the same manager the day before that called me about doing the survey. If I had a do over, I would wait 6 months before submitting the survey.

This is the 4th time I have come here and had horrible service. I came in at noon for a scheduled oil change. After an hour and a half of waiting I asked what was taking so long. They said they could not find the owner of the vehicle. And that they came in waiting area and announced name of owner. This they did not do. I was sitting right by the door and would have noticed of the name was announced. Do better Honda of Ocala

I called from northern Michigan, so my Father's car could go in for service. He's an older guy, and you just have to be so careful. Charlie picked up his car, serviced it, and brought it back home. Thank you Charlie and technicians.

I brought a Nissan Rouge 2016 from Honda of Ocala, almost two years ago. I also got the care care service contract with it. February 18 2019 I took the car in for service. Last week I heard a noise from under the hood when I started the car. I checked and found a 12 inch angled needle nose pliers in the engine. I contacted HoO by text, sent a picture of what I found and waited. No response. The next day went online and communicated with them, gave them service number and so on. Told about tool found and two other items. They were, car service was supposed to top off all fluids (except brakes). WAS NOT DONE. Same with tire rotation. Honda rep answered that she had to check with service manager and would get back to me. Two days later still no response.

I've now bought 3 Hondas from Michael ** at Honda of Ocala and have always had a positive experience. Michael's knowledge of his products and the ease of doing business makes it easier to refer my friends! Thanks for all you do!

I have purchased 6 vehicles over a 10 year period from this dealership, the sales force and service department are top notch. I feel as though they have become my friends. Always treated as family and always feel welcomed. Thank you Honda of Ocala.