FIXD Reviews

I been a customer with FIXD for years and never really used the service. I have 3 devices, I forgot I had the service. On 12/30/25 my card was debited $99 by FIXD. On 12/3025 I asked for a refund and was denied. I emailed them asking for the refund because it was same day and was emailed by George **, stated that no I wasn’t getting a refund. So I emailed John Gattuso THE CEO who didn’t have the guts to return my email, he had Mr. ** email me once again stating I wasn’t getting my money back. They are getting money from people for unused services. I’m only asked for the money that was taken on the same day I requested a refund. Times are hard but millionaires don’t care about us little people.

Although the product may be worthwhile the attempt to cancel subscription and receive a refund is not. The company will cancel my subscription but will not refund the payment they deducted from my bank account on the same day of cancellation.

Have not used this product yet, it just got to me about 6 days ago. How do I get a $99.00 charge for a subscription that I did not check mark on, You cannot download the app unless you have on your phone 18.4!! Be careful!! 😮😮🫨

This product is garbage. If I need a mechanic it definitely won’t be one they suggest. It does not do what they advertise it to do. Just buy a code scanner. It will do much more. All it does is show a bunch of generic things wrong with your car that are fine. They want you to get a subscription and also skim off any profit.

I saw the ads for FIXD for $19.99. I purchased it for$19.99. I received an email saying I need to download download the app, so I did. I see a $99.00 charge I know nothing about. The scanner says my car is fine. I don't think it is. That's why I purchased the scanner. I need to call them about the charge.

Glad I read these reviews before buying. I was going to try it because it it said 20 bucks but then am not looking to be locked into a subscription. I’ll just go to Advance Auto and let them hook me up for free.

It's a scam!!! They charge you $20 for the contraption then immediately charge $99. Then a month later another $99. I'm on disability and cannot afford this piece of crap at $99/month!! My mechanic is a LOT cheaper than FIXD! SCAM ALERT!

They deserve a 00. This is a scam. They automatically register you in a subscription without your approval for $99 and won’t reimburse you. I bought this as a gift and suddenly saw these $99 charges in my statement. Calling them is useless!! STAY. AWAY. They are scammers.

It doesn't read codes beyond a simple 29.00 scan. Furthermore, this company charges an annual fee of 106.59 as soon as you download the app to put it on your mobile phone, which they don't refund. And if you call the customer service number, you can never speak to a representative; it's not worth it.

I didn’t know until a week after setting up the app, FIXD tried to charge my card an additional $100. The ad only read FIXD for $20. I had only set the app up and never used the device, so that was a surprise but I fault myself for not diving deeper before purchasing.

I can never get hooked up. They never give me my code when I enter my email. Thus far I am convinced is a complete scam. They do not answer the phone, also they will not ever get back with me it seems like.

I purchased the device and they automatically signed me up for a premium subscription. I never requested it and had sent them an email to make sure that they didn’t charge me. Apparently is just a scam. I sent them another email so we will see what happens.

Product/service probably has some value, however, the sales team should be fired of their tactics. Ordered the device directly from them and had no idea they would automatically charge my credit card for the premium service. Then try to cancel and it's a complete pain. Click cancel and you think you're good, nope, another "offer" to keep you from leaving that you must click through. 3 or 4 different offers before I could finally get a cancellation confirmation. Because of this ALONE I am not interested in EVER using your service.

When I ordered it first of all it was supposed to be $20 then it charged me $50 and sent me two I did not order too now it's telling me to enter my card number to create an account but it's not using my card number to create the account but what does it need my credit card number for now I have to pay to use the it didn't say that at all when I bought it I watched that whole stupid ad on it and it's that simple just hook it up to your phone now why do they want more money in one of the other reviews somebody said it was expensive the app can be expensive that's not supposed to be it's just a device this is a scam there's not even customer service to ask why they want my credit card number again to create an account it's BS they covered their ass by saying you're not going to be charged for creating an account didn't specify anything else they could charge

Big time SCAM - unit is very hard to get to connect. Charged my credit card $109.74 for a Premium Membership without authorization. Trying to get a refund is nearly impossible. Don't buy this junk! Found it on a Facebook ad.

Beware!!!! They will charge your credit card even if you don’t use the scanner. I bought the scanner for my daughter and they charged my card an additional $107.00 after I already paid them $30 for the cost of the product.

I'm so glad I found this page. Thanks everyone for giving me the heads up on this scam. I had NO CLUE about the subscription cost. I got a real kick out of the advertisement on Youtube, which showed a mechanic rolling back the odometer. Lol Maybe in the 70's not now. Impossible.

Stay away. They charge you $99.99/year for subscription that you didn't know that exist. They gave a hard time to cancel my subscription. Don't buy it even if it is for free. Please see my attached order.

I ordered and received the FixD module for $20. Within three days of receipt, my debit card was illegally charged by FixD $107 for “Premium Service” that I did not order. Further proof of scamming customers was the great difficulty I encountered trying to find where to cancel this unauthorized transaction. This company is clearly scamming consumers by charging for services they neither want nor likely need. Note that upon threat of reporting FixD to my state’s Atty General Consumer Affairs, I received a legitimate refund to my debit card within 48 hours.

A one-star review is too much. First I was overcharged for the item, plus a $99.99 subscription fee!?!? Second the app wouldn't download without re-entering my payment info again. They ended up trying to charge my savings and credit card also!!! All of this was showing a completely different company than FIXD!!! Now my accounts & cards are on hold while the Bank checks into these fraudulent charges. I'm on medical disability (my absolutely only income) and now I won't have the money I need to pay my bills and make it to my next check!!! *I can't add pic of receipts and bank charges because it shows too much personal info.*

This racket has an F rating by the Better Business Bureau, based on years of complaints that it signs you up without consent to a subscription that is automatically renewed each year for a service that you didn’t want or even know about, apparently. Search the record online, look at the complaints on Better Business Bureau site. Buyer beware.

When I purchased my FIXD device, I inadvertently subscribed for the annual plan which was going to cost me $99.99. I sent a request to cancel my subscription, and I received a confirmation email that my subscription was going to be canceled and my subscription fee was going to be returned, but the next morning the idiots at fixed charged my account again instead of refunding my money. There is no way to contact the company by telephone. All communication must be done by email. Now they can't find my account and have no fucking idea how to refund my money. Clearly they don't know how to read the flurry of emails back and forth documenting their promise to refund my money and their failure to do so.

I received my $19.99 FIXD module about 2 weeks ago. It identified a new heating problem in my cooling system and I was able to retire the alarm. I was notified that FIXD had made a $99 unauthorized charge to my credit card. So, beware of unethical business practices in sneaking an extra charge to you.

I ordered 1 scanner and when I went and paid for it, they had charged me for 2 and signed me up for an subscription I didn't want. They never answered my emails and sent 2 scanners anyway, I am unhappy.

This is actually useless. Should have known when I saw all the ads on social media. I got mine. Plugged it in and did the first scan. Said it couldn’t connect. I hit scan again and it worked. Did an emissions scan said it should pass emissions. Then the bottom fell out. I did a scan for the check engine light and it said the light was off. I was looking right at it, on and shining brightly. Did it again, same result. I but the bullet and tried the upgraded version. Same junk. I cancelled it an hour later. Save your money.

Deceptive and/or Misleading sales hype; and they don't clearly state that you will be automatically signed up for the subscription. Additionally, the company charged my account for the amount of $58.74; after I called last year and cancelled the subscription and asked for a refund $99.00, which I didn't received. And I noticed they took $58.74 again from my credit card account!!! Ridiculous, doesn't make sense!

I ordered FIXD in July. I then tried to set up their app with no luck. So 20 - 30 minutes I cancelled my order. They sent anyway. I found on my step a few days later with no chance to refuse. Took it unopened to post office to send back. Post office told not to bother because address did not come back to that postal code. Told me probably a scam. Next thing I get is another $104.00 US charge on PAYPAL that I did not OK. That garbage must have been in the fine print that I did not see because I did not open the package. Try to contact, with no response back from them. PAYPAL should not have put through without permission as well. Have no idea whether product is ok or not. All I know their customer service is non-existent.

The product seems to work as advertised, but they started the "14-day free trial" of the premium service the day I ordered (9/12). As soon as you order, they start sending you emails to download the app & set it up, but the product didn't even ship until 9/15, & didn't arrive until 9/19. They charged my credit card on 9/26 (resulting in my bank locking my card due to suspected fraud). I don't care how good a product works if the company is unethical.

Tried the premium for a year and they automatically opted me in for auto renewal which I didn't authorize. PLEASE BEWARE. They think people can just throw money their way for nothing. Not recommend and read their fine print!!

This FIXD scanner is a RIP OFF. It only lasts a couple of weeks and if lucky a couple of months. And on top they hide a yearly subscription for $99. RIP OFF BIG TIME. I would never advise anybody to buy this piece of garbage called FIXD. Don't waste your money there are better and inexpensive scanners in the market.