FIXD Reviews

They never sent me anything. They took my money. But I did not receive anything.

Worse experience ever, I was charged twice for a subscription that I never request $198 dollar to use this device once since a purchased, total scam. After claimed my refund they emailed me stating that my subscription is not eligible for refund.. what a SCAM..!! I hate these thieves.

On May 25, I saw the FIXD item advertised on the internet for $20. I thought for that price I would take a chance on it. The order site was a little confusing, but I authorized a charge using Apple Pay. Then, when I was able to find the right screen with a copy of the invoice, it was not for $20 but rather for $51!!! I IMMEDIATELY, within minutes, found the cancel order button, and I cancelled my order, including an explanation for the cancellation.

I used it with premium subscription during free trail. It supposed to be for 14 days but I was charged more than $110 after 10 days. It must have been $99 not over $110. Also does not work if you do not have premium subscription.

Nothing but a big scam. Charged my credit card for an extra 100 and won't return.

Fixd is a scam. They bill us illegally. They need to be sued

This is a ripoff! What you are not told is your account will be charged $107 shortly after receiving device, EVEN THOUGH YOU REQUESTED TO NOT HAVE THE PREMIUM SUBSCRIPTION!! I am still trying to get my money back!

Charged twice for $29.99. $105.00. Never received the product!!! Fraudulent charges!!!

DO NOT BUY. I cancelled online, and then I stopped checking email. They sent another email pausing my cancellation and giving another link to cancel when I had already canceled. Then billed again 1 year later because "You didn't cancel".

If YOU EVER have a question for Customer Service... forget that idea; they have the absolute "Worst" customer service on the planet!!!! I think they have to prove they are ** before they can get the job!!!!

Bought Fixd online. Didn’t order subscription, had to cancel 2 cards. So far they continually try to bill me for $107, for annual membership. Went on their website, called their customer service. Easy fixd right? No. Was told it was cancelled, but again an attended charge with new card. This company is bs, and I never signed up for the membership!!! Scammers.

I would rather rate this with zero than a one. Be careful buying the Fixd device. They trap you into buying the subscription at a cost of $99.99, then refuse to give you a refund if you fail to follow their very specific directions. There are other inexpensive similar devices that don't require a subscription, and provide far better customer service. Buyer beware. They will burn you.

FIXD is a subscription based service. You buy the hardware and then they still charge you yearly, whether you use it regularly or not. I cannot stress. This is enough. It was not worth the money by any stretch of the imagination and I don’t appreciate the $110 annual subscription renewing with minimal communication. You can go to Autozone or almost any auto store and scan codes for free.

The sensor worked ok, as far as I know. Not a car guru but seemed ok, BUT BEWARE! This company then will hit your credit card with $99.99 charges repeatedly. Legit purchase on 04/09/26, and now two fraudulent charges in the above amount on 04/23/26 and 04/26/26. Thankfully my bank blocked them.

I ordered the FIXD plug in about a year or so ago (through Amazon) but never even used it. Shortly after it arrived my "problem car" was totaled and my new one has no diagnosis needs. So imagine my surprise when my CC company contacted me (moments ago) saying that fixd was attempting to charge my credit card for $99. For what?!? I guarantee I never signed up for anything and for what has turned out to be a ever increasing waste of time and money, I regret ever getting involved with them.

Fixd tried to charge me on my debit card for subscription I did not order. It's a scam people and they won't give you your money back. These people need to be put in prison for this scam.

I haven't even taken the Fixd out of the package and I'm getting charged... I don't think so! 😕 Back to the store they will go!

To all that thinking of purchasing FIXD product, Be very careful when purchasing, they will trick you in auto renew and not want to refund what they charged with auto renew!

The product itself is a very great tool. The issue is that when it was purchased there was nothing seen about there was a money that was expected for the product itself. It was nothing in the little box that indicated that there was a monthly(?) I assume charge connected to it.

I recently ordered the FIXD diagnostic tool. I haven’t received it yet so I can’t review its use on my car, but BEWARE at checkout if you decide to purchase this. Nowhere in the process does it mention an automatic signup for their Premium service and only indicates that you have the option to add that extra feature until you complete checkout. After you pay they inform you that you now have a two week trial subscription which will automatically become a $99.99 subscription if you don’t cancel. Also the “Manage Subscription” tab doesn’t respond in the app. I was forced to send an email to the support email address, so we will see if they respond. My future recommendation of this product will depend on their response and the product performance. In

Not happy with customer service. Sent email to cancel last September and they’ve taken another $107 out of my PayPal account and won’t reimburse me.

Received a device unsolicited from the company, did not use it and was charged an annual fee. After contacting the company, they canceled the service but refused to refund the money. Merely requesting a refund for a service I don't intend to use.

I totally agree with all of the numerous one star complaints, from non-existent customer service, unable to get a refund due to double 99 dollar charges, to a USELESS chat, like most. Eric **, the CTO, returned my email once, then disappeared. Frederick ** (COO) and John ** (CEO) can be found on the internet, as I did. Good luck. Actually, the product does work, I referred one friend, but will NEVER recommend this product to anyone again. I think they are too busy counting their money to create a real customer service department.

Horrible horrible horrible company and a total scam. They advertise their crap scanner so you purchase one then they lie lie lie about everything including the bogus subscription that I never authorized and then they will steal your money until there is no end. Idiots think that for whatever reason they can steal 99.99 per month. I tried with all my heart to end their robbery but they care nothing about how you believed them that the unit purchased was all you needed to invest in a scanner tool for your car. This company should be ashamed of their scamming tactics for a scanning tool for your car. If you let them they will rob you blind.

This company tried to bill me two different times, thankfully my bank denied the charges for lack of financing available. The thing is, I have never signed up with this company. I do not have any of their devices. This company charges based on scam and I have had to get my debit cards and accounts re-issued.

Responding to an ad I ordered a FIXD device at a sale price. I already have and use auto code readers, so I have some experience. At checkout, they offered a 2nd device for $7 more, so I bit for it. There was no confirmation of the total charge before finalizing the order. In a flash the charge went through and I found that I was charged DOUBLE the price that I had agreed. to. I immediately contacted customer support and told them to cancel the order, that I had not consented or agreed to the extra charges. To their credit, they DID cancel the order. But I am suspicious of any company that does these unauthorized charges.

Used it one time. Would not work again, followed instructions. Still not working. Sensor not found. 2012 Honda CRV. Will try again at later date. Hoping better results. Read Al the reviews. Found only one that was very satisfied. Even though the price isn't much still should work like advertised. Seems to me it is a scam. Like I said I will try it again later.

I have did everything that I can to contact them to no avail. They have since charged me another $99.99, and I'm furious that they can't be reached. Please note this is a scam.

I've had Fixd for almost a year now. When I saw the $99 charge I instantly thought scam. But I just so happen to have a hundred bucks to throw away and roll the dice and it has helped me point out quite a few parts on my vehicle that did need attention and I wouldn't have found them unless I had a $2,000 OBD2 scanner or took it to the shop so I can't complain. It's helped me out a lot.

Fixd is a total rip off!!! Charged $99 for a premium subscription that I NEVER signed up for. When I contact customer support they just keep saying they can't see a subscription with my email. I sent a screenshot of the charge and transaction ID from PayPal, as well as a screenshot from their app, showing my name and email address. They just kept saying they don't see a subscription assigned to my email. It's a scam and they are thieves. Now I have to deal with PayPal to try and get my money refunded.

I just received my fixed device in the mail. Haven’t even set up the app yet and I’m already being charged $99 for what reason I do not know. Trying to talk to a representative or see what is going on. Can’t find any number to communicate with anyone on if anyone can point me in the right direction so I can fix this situation. It would be gladly appreciate it. As far as I am concerned I do not recommend the app. It is not transparent of what they will be charging you and they have no problem with debit in your car without your permission or authorization.

Just like the other reviews, I was charged $99.99 without agreeing to a subscription of any kind. Spoke with them on the phone, initially, and was told my account had been updated. A year later, I get charged for a premium subscription. They will not refund my money. Have a dispute now filed with PayPal. Dishonest company and I can’t imagine how much money they have scammed people for. I would never recommend them.

I paid for a FIXD cartridge, And that's what I got, The FIXD cartridge did not work as advertised, I paid for three months and for books on car batteries, Got no books, plus no service on the FIXD devise. And I asked for a refund many times, Then blocked, This is after I spent over $175+. And basically to piss off. Still have it, looks new, in its original box. Never worked.

One year after I bought FIXD they charged my credit card $99 for some hidden subscription which I was not aware of nor knowingly agreed to. Total scam. Shame! Also my experience with the FIXD unit itself was not great. Very cumbersome. Buyer beware! Buyer stay clear!

I been a customer with FIXD for years and never really used the service. I have 3 devices, I forgot I had the service. On 12/30/25 my card was debited $99 by FIXD. On 12/3025 I asked for a refund and was denied. I emailed them asking for the refund because it was same day and was emailed by George **, stated that no I wasn’t getting a refund. So I emailed John Gattuso THE CEO who didn’t have the guts to return my email, he had Mr. ** email me once again stating I wasn’t getting my money back. They are getting money from people for unused services. I’m only asked for the money that was taken on the same day I requested a refund. Times are hard but millionaires don’t care about us little people.

Although the product may be worthwhile the attempt to cancel subscription and receive a refund is not. The company will cancel my subscription but will not refund the payment they deducted from my bank account on the same day of cancellation.

Have not used this product yet, it just got to me about 6 days ago. How do I get a $99.00 charge for a subscription that I did not check mark on, You cannot download the app unless you have on your phone 18.4!! Be careful!! 😮😮🫨

This product is garbage. If I need a mechanic it definitely won’t be one they suggest. It does not do what they advertise it to do. Just buy a code scanner. It will do much more. All it does is show a bunch of generic things wrong with your car that are fine. They want you to get a subscription and also skim off any profit.

I saw the ads for FIXD for $19.99. I purchased it for$19.99. I received an email saying I need to download download the app, so I did. I see a $99.00 charge I know nothing about. The scanner says my car is fine. I don't think it is. That's why I purchased the scanner. I need to call them about the charge.

Glad I read these reviews before buying. I was going to try it because it it said 20 bucks but then am not looking to be locked into a subscription. I’ll just go to Advance Auto and let them hook me up for free.