FIXD Reviews

The sensor worked ok, as far as I know. Not a car guru but seemed ok, BUT BEWARE! This company then will hit your credit card with $99.99 charges repeatedly. Legit purchase on 04/09/26, and now two fraudulent charges in the above amount on 04/23/26 and 04/26/26. Thankfully my bank blocked them.

I ordered the FIXD plug in about a year or so ago (through Amazon) but never even used it. Shortly after it arrived my "problem car" was totaled and my new one has no diagnosis needs. So imagine my surprise when my CC company contacted me (moments ago) saying that fixd was attempting to charge my credit card for $99. For what?!? I guarantee I never signed up for anything and for what has turned out to be a ever increasing waste of time and money, I regret ever getting involved with them.

Fixd tried to charge me on my debit card for subscription I did not order. It's a scam people and they won't give you your money back. These people need to be put in prison for this scam.

I haven't even taken the Fixd out of the package and I'm getting charged... I don't think so! 😕 Back to the store they will go!

To all that thinking of purchasing FIXD product, Be very careful when purchasing, they will trick you in auto renew and not want to refund what they charged with auto renew!

The product itself is a very great tool. The issue is that when it was purchased there was nothing seen about there was a money that was expected for the product itself. It was nothing in the little box that indicated that there was a monthly(?) I assume charge connected to it.

I recently ordered the FIXD diagnostic tool. I haven’t received it yet so I can’t review its use on my car, but BEWARE at checkout if you decide to purchase this. Nowhere in the process does it mention an automatic signup for their Premium service and only indicates that you have the option to add that extra feature until you complete checkout. After you pay they inform you that you now have a two week trial subscription which will automatically become a $99.99 subscription if you don’t cancel. Also the “Manage Subscription” tab doesn’t respond in the app. I was forced to send an email to the support email address, so we will see if they respond. My future recommendation of this product will depend on their response and the product performance. In

Not happy with customer service. Sent email to cancel last September and they’ve taken another $107 out of my PayPal account and won’t reimburse me.

Received a device unsolicited from the company, did not use it and was charged an annual fee. After contacting the company, they canceled the service but refused to refund the money. Merely requesting a refund for a service I don't intend to use.

I totally agree with all of the numerous one star complaints, from non-existent customer service, unable to get a refund due to double 99 dollar charges, to a USELESS chat, like most. Eric **, the CTO, returned my email once, then disappeared. Frederick ** (COO) and John ** (CEO) can be found on the internet, as I did. Good luck. Actually, the product does work, I referred one friend, but will NEVER recommend this product to anyone again. I think they are too busy counting their money to create a real customer service department.