Enterprise Car Sales Reviews

Buyer beware! If you have a vehicle transported and discover that the vehicle has significant problems they will gas light you and try to make you believe that you are somehow wrong or at fault. They care more about $1000.00 than their customers or their reputation. This is their quote from their response to my BBB complaint "the vehicle was found to be in the same condition as when it was picked up... Enterprise [had] the vehicle inspected by a third-party mechanic [who] identified a wheel balance issue". So much for their "rigorous multi-point inspection by ASE-certified technicians." The vehicle arrived with problems and they claim I should pay the transport fee. Go to CarMax - they are honest about their vehicles conditions!

Worst Car Buying Experience Ever. I had a Senior Salesman. First they give me the wrong car, then when I get the right one it breaks down in 20 days and I have to eat the cost. It's filed under my warranty and the rental that I was put in has no hubcaps and nail polish on the dashboard, white paint on the wheels, it shakes, and there's a wrench on the dash with means it needs work, all this and I haven't paid a car note. I called Corporate and spoke with a guy named Tom, and he stated I would hear from someone, but I never did. If this is their Best Customer Service, I hate to see what Bad looks like!!

I bought a Toyota corolla last April. Customer service was good. My problem is the car was very dirty inside. It had no inspection sticker or oil sticker. They had me bring it back to get inspected. I watched tech inspect it. He literally sat in car for a few seconds walked around it then put sticker on it. No inspection.. One month I had to get back brakes and tires and back tires were bald. I was in a bad situation. I trusted Enterprise since I have bought three other cars there. I think they sold me a car that had been recently traded. Since my situation was dire I had to take the car. Very disappointed. Will not buy from them again.

I've purchased 2 vehicles from Enterprise Car Sales with no issues. Our 3rd purchase was a 2021 Ram with clean Carfax. The truck had electrical issues. When my accidentaly dented the truck, he discovered Bondo under the paint. When I mentioned this to Enterprise, they didn't seem to care. It was too late to do anything about it legally. I no longer recommend them to anyone.

A few days ago I had an appointment at Enterprise Ellicot City where we were supposed to test drive a Mazda CX-50 that was confirmed to be in the parking lot. That same morning, the sales manager, named Rashid, called me to confirm the appointment and where we agreed on the time and other details. When we arrived at the agreed time, they informed us that the car had been moved to Timonium that morning and that no one had found it necessary to inform us. We returned with unfinished business only to be called the next morning to tell us that the car was back with them. Since they had scammed us once, of course we did not go and that is why I would like to inform other potential customers of this type of behavior. These people are irresponsible, unprofessional, unable to keep their promises and as such are not suitable for business. People, they scammed us, they will scam you too, be careful

I found a car I wanted from Enterprise car sales. I called and talked to Devanta ** who was at their Indianapolis location where the car was located. I asked him about the final price and he told me. It was a great price, and he only added the taxes which was still a great price for the car. I told him I didn't have a way to get there. He told me to hold on, and he arranged for me to get a rental car to drive to his locations to pick up my car. They did not charge me anything for the rental. I had the best experience from beginning to the end and would highly recommend this car dealer to anyone wanting to buy a newer car.

I had been struggling to get a car and was renting with Enterprise for a couple of months. I was recommended to enterprise car sales in Norwood, MA and let me tell you I am so so happy I went. My salesman was Kyle ** and he was absolutely amazing. He explained everything step by step, was super knowledgeable and kind. He was with my husband and I every step of the way. I had a question he got right back to me. I went in expecting to get denied but he made it possible. All I can say if you are looking to get a car please go to enterprise car sales in Norwood, MA and ask for Kyle. He won’t let you down.

I went into Enterprise Car Rental at 190 S Dupont Hwy New Castle, DE 19720 on February 18, 2026. Because of the polite nature of my car service attendant, I inquired about their car sales department. This attendant advise me that there was a local car saled department and provided me a name and a number to contact. As soon a I left the rental office, I received a message about buying a car from Enterprise Car Sales! For the next 6 hours, I received 10 more calls about buying a car. I finally answer the phone and asked the salesman why are you constantly calling me and was treated disrespectful. What a horrible place to asked about buying a car!

Don't buy from these people. Long story short their cars are junk. Made a deal on the phone, went to pick it up and the transmission had issues and the front windshield was cracked. Made a deal on another car and got it home only to find rock chips in the windows and on the front of the hood. We were told that the cars go through a certification process. I don't know how the car made it through without the issues being seen. I believed it's all lies and total BS. Buyer beware.

In 50 Yes 50 Years of buying cars Enterprise (Fort Worth Texas) has been my only bad experience. They lied misled and ignored at every level of the transaction. You think you have terms agreed to before you sign the papers. They bait and switch interest rate, loan term length, warranty length and condition of the vehicle at delivery. It has taken 4 months and repeated lies and omissions on a 30+ thousand dollar vehicle over a $100 rebate they offered me for time and travel. Do yourself a favor and go to EchoPark where you will get same and better price, service and communication.

They didn't inspect vehicle for mechanical issues like they said. One month after warranty expired I have serious issues. A spark plug was found in engine. The metal part he showed me spark plugs, said he didn't think they checked them out before they sold it plus plastic radiator cracked. I'm out 2700$ plus 500$ car rental. I called them and they refused to release service records. Beware. Get car checked if you buy from them.

I recently purchased a vehicle at Enterprise car sales and the whole process was fairly easy. I bought a 2023 Jeep Grand Cherokee lux, everything was ok, until they gave me only one key. I asked the guy, why only one key and he said the manufacturer only makes one key per vehicle, at the time it seemed odd but I left with that. Later I did some research online and found that may not be true and in calling the sales guy back he still says the manufacturer only made one. Also the vehicle had no spare tire but it has the space for it in the trunk, again he said the manufacturer no longer includes a spare tire but the space is still there, did he lie to me to sell me the car?

Enterprise sold us a car with only one key. My wife and I are scheduled to have the second key made September 30th. This is more than a week after buying the car. This will be the last car we buy from Enterprise.

I purchased a vehicle from Enterprise Car Sales in Kentwood, MI (Grand Rapids area), and unfortunately, the experience has been deeply disappointing. Initially, everything seemed fine, but within a week of ownership, the car began emitting heavy white smoke upon startup—an early sign of serious engine trouble. Since then, the vehicle has been in the repair shop for over a month. It has required multiple major repairs, including replacement of the crankcase breather, all 16 valve guide seals, and now a complete cylinder head replacement. To make matters worse, the cylinder head is currently on backorder with no estimated time of arrival, leaving me without a functioning vehicle and no clear resolution in sight. This experience has been a cautionary tale about purchasing former rental vehicles—particularly through Enterprise. It is unacceptable for a car to require such extensive repairs within just three months of ownership.

My experience at the Shreveport location was amazing, thanks to Gerrand J. He made this experience perfect. He made sure all my questions and concerns were addressed. I highly recommend Gerrand J for a great sales experience.

Purchased a 2021 Dodge Challenger in March 2025. Was told car was covered 12 months or 12000 miles Assurance warranty. After the 7 day return policy expired the transmission suddenly went into neutral and would not drive. This happened twice. I called the sale and they indicated that I should have purchased their warranty. The Carfaxed provided me with the purchased had stated no service on the transmission at 30 thousand or 60 thousand miles. This service is as much as $1000 at a Mopar dealer. Sale will not step up to pay for it. It's dangerous going onto the freeway and could result in a death. Enterprise states that the perform all oil changes and maintain their cars? Very disappointed with no concern for safety.

Terrible service. I looked at a car online, and got an email telling me to go to the Allentown location. See email clipped below. But when I went there, they told me the car was in Wayne, NJ. The rep Elisa was incompetent, claiming she called me but never did (called ID does not lie). The manager was rude and disrespectful, telling me it was my fault to go to the wrong location. But, he was the one at fault for the location given to me was Allentown. Horrible people, horrible service.

April was amazing. She made sure I got what I wanted and didn’t let me leave without what I wanted. She made me feel so comfortable when I had so much anxiety. I have always got cars through Carmax, but dealing with April I won’t go back. I’ll be back to Enterprise instead. Highly recommend April.

I bought a car from them and they told me I only get one key which I thought was crazy 'cause how I buy a car to only get one key. I bought a car previously and got 2 keys so why is a thing with only Enterprise?!!

Today I purchased my second vehicle from Enterprise Car Sales in South County St. Louis, Mo. within the last 9 years. By the way, I decided to keep my 2015 Buick Verano when I signed the sales agreement of my 2024 Dodge Ram 4x4. Moreover, I thoroughly enjoy the haggle free negotiations sales approach of Enterprise. Additionally, the entire sales staff is and always have been professional. In particular, I would like to express my sincere thanks to the senior sales consultant Bill ** who handled the sale of my beautiful 2024 Dodge Ram 4x4. He was very helpful, knowledgeable, and easy to interact with. I encourage anyone looking to purchase a used vehicle at the South County location (St. Louis) anytime soon to contact him at 314-842-6899. Also, I would like to congratulate the Area Sales Manager Nick ** who leads the entire dealership in South County.

We had a excellent experience in the Manchester, Nh location. Bryce and peers where knowledgeable. Great team work, they went way out of their way to meet all of our needs when it came to what we were looking for on our vehicle. We will definitely look forward to doing business in the near future. Thank you Bryce we appreciate you.

Zero customer service and no education on the car basic features. Sent down the road and was almost in an accident because I wasn't shown how to operate the wiper arm which was the opposite of any car I had ever driven! Zero understand about the fact that I was a 75 yr old who had been driving a 2006 Focus for the last 13 years. Provided only 1 set of keys. The only positive was the price was 3000 less than other local used car lots.

My experience in buying vehicle with Enterprise Car Sales was fantastic, I would like to thank you Mr. Gary ** for assisting me, he was very accommodating, helpful, and go above and beyond. Not only Mr. Gary ** is very helpful, so is Mr. Terrence **. From the day I started inquiring he was very positive about getting me a car. They are my life saver. I recommend Enterprise Car Sales to anyone, because they are friendly, and understand the needs of their customers. I have been going to all car dealership, nothing can beat the customer service of Enterprise Car Sales, from their manager Terrence ** and all the staffs. They are very welcoming as soon as you walk in.

Please avoid Enterprise Car Sales. They are absolutely careless, try to persuade you with their butt kissing but the fleet of vehicles are junk, like their employees. I saw 2 vehicles, one was a Toyota Corolla and it was missing several ignition coil on it, a Passat had very low engine oil and then a Mazda had the driver window motor smoking. The manager in orange in Orange County California is absolutely crap. No wonder his employees are just as bad, teamwork is affected by leadership and he is crap to the fullest.

On June 14th I purchased a car and June 20th I did the 7-day buyback. Bobby the GM of the store was supposed to issue a refund instead I wasn’t issued the refund. I have contacted Bobby personally in regards to this issue and was told I would have a call back multiple times. It has now been over 6 days, no one at the branch has responded. I have contacted Enterprise’s corporate as well no one from the region has responded. I have already did an investigation with my bank and I can’t even get Enterprise to check into the issue. Don’t recommend.

DO NOT BUY FROM THEM!!! Everything has broken from a car I purchased in April 2024. Within 2 days of buying my suv from them—NEEDED IMMEDIATE REPLACEMENT/SERVICED. Motor mount was found to be completely cracked. Right and left arm destroyed. Driving belt had to be replaced. Ac compressor replaced, had zero refrigerant. Oil and filter black as tar. Transmission running sludge, had NEVER been cleaned. Brake fluid has to be replaced and lines bled. Full Alignment. Tire rotation. New brakes. Cabin filter. Ac filter. Windshield wipers. This work alone is well over $5000 and this is probably just the beginning!!!! THEY SAY 300 point inspection. That’s a complete lie! Only question they ask is—- does the car run.

Interested in a car that was on their website. When I called to inquire about it I was told that there were two people in front of me with appointments to look at the car but I was welcome to drop by. I went by, asked about the process, and was told that if the first two lookers were not interested I would get a call and would be next in line. I received a call the next day and an appointment was made for me to return. Approximately one hour before my appointment I got a text message from the salesperson telling me that another person had come in and was probably going to buy the car. When I asked how that was possible if i was "next in line", the story suddenly changed. I can only assume that the car was sold out from under me so that the salesperson could get commission on the financing since I was planning on paying cash. I will NOT do business with them in the future.

I was online looking at pickups and ended up either me calling Enterprise or them calling me. I can’t remember but the lot in OKC was who I was dealing with and I was talking with a salesman Diego and at first things were great. That first call I explained to him we were in a chapter 13 bankruptcy but was in the middle of converting to a chapter 7 bankruptcy but needed a truck but I did not want to run my credit unless he was pretty sure he could make it work. Well he told me he could he send me pics of vehicles to pick from and I did. He said it would not be a problem. I said great then I would fill out the app since he said they have done hundreds of apps with bankruptcy it would be good so I filled out my app then every time I try to call him for a few days I get him with no news but then he says he will call me back and every time he said that he never called me back. Never.

I dealt with Enterprise Car Sales in Reno, NV and now after over a year, realized I made a serious mistake. They sold me a mechanical repair policy that I didn't realize was dependent on mileage, and yet they sold the vehicle to me with high mileage. When I went to use it, they said it was expired. Never mind the fact that I am still paying on it. I will never do business with them again. They have no problem swindling you of your money, and what for? They knew they would lose a customer on the first try and they sure as hell did.

I don't think Enterprise is a good place to recommend for low credits scores!!!! Waste of your time, and also waste of credit inquiries. My wife and I drove up from Lawton Oklahoma to the OKC Enterprise Car Sales only AFTER those sales folks told us past week over the phone to do a online credit application and they called back very excited telling us they have a few options for us to buy a good used car. We showed up and we found a car we liked that they said we were approved for, Well they came back asking us for another $2000 dollars down just for us to get started.

I purchased a car from the Scottsdale location and I got screwed. This vehicle has been nothing but one issue after the other when the paperwork clearly say that the car is in great shape. The transmission is going out and now trying to see how to pursue this with them. Too soon to have these types of issues and still paying on it. Not right!!!!

Sales pitch was warranty covers everything other than wear n tear parts. Deductable would be $100.00 per repair. I needed a slide door actuator, my bill was not $100.00 per warranty agreement but over $1,000.00. Contacted Enterprise and I was ignored by each department from the bottom up. Paid over $2,000.00 for the warranty. Should have saved the money and paid for repairs out of pocket if needed. Total ripoff!

The national website listed a F150 for sale. The advertised price was noted. We take screenshots of the ad, the VIN, and the price to be clear... We call the Peoria branch. they confirm with the CA branch that the price listed was correct. And indeed that this was the price. We paid the transfer fee. The local dealer called us and said the truck is yours. The receipt for the transfer fee list the truck number and was texted to us. We wait for it to clear inspection and ship.

This is concerning Enterprise Car Sales Memphis, I do not know about the others in the country. We decided to try purchasing a car online because we'd heard good things about how easy the process is. Whatever you do, do not use Enterprise Car Sales of Memphis. We found a car online, we filled out an application, entered a social security number, authorized a credit report. They RAN A CREDIT REPORT (just like what you do when you apply for any credit through an online application) and we got a result with the name of three banks to use, we selected Capital one, then we were provided terms, including an interest rate, # of months, downpayment information... I mean every last detail.

Thankful for Jade from Enterprise Car Sales In Denton TX and her account manager for helping me and my son in buying my first car. Their customers service was the best, they gave me hope through the process of buy. Very grateful that I chose Enterprise Car Sales for my first time buy car..

After a 5 week terrible, frustrating, and stressful car search it finally ended here. Enterprise Car Sales does not have any gimmicks, no games, no typical car dealer frustration. I had my financing secured so was essentially a cash buyer (dealers don't like this at all.) Sheryl was simply amazing!! She took care of everything from the beginning to the end, had answers for all my questions, was very knowledgeable, and truly cared!! I went in yesterday morning, and took delivery of my car the same day.

I would like to thank Mr. Toney ** for going above and beyond for me today, he worked to most of his ability to get me into a car today. I will definitely use this location again in the future if I am ever in search of a new car. He took his time and explained everything to me, once everything was finalized, he made sure the car was washed and clean before I drove off. I have purchased many cars in the past and I must say this was the best experience I have had, and I have purchased cars from Sewell ** and to me they outdid Sewell. That has to say something as far as customer service is concerned. Thank you once again for getting me what I asked for. This is a beautiful well-maintained vehicle.

I will use Enterprise Used Car Sales for all my vehicle purchases. The people are awesome the vehicles are in great condition & recommend buying a car from enterprise! We purchased a 2018 Ford Escape. The process was smooth & will always buy from enterprise used car sales.

Pre-approved me then jerked me around once I got there. Their salesmen would go to the manager's office and stand around for 30 minutes to an hour, sometimes more. Their computer systems are from the 90s and are slower than a Pentium processor trying to boot windows 11. Frequent system crashes and long load times.

The sales manager lied about the vehicle purchase with ALLY who approved Buyer w/ Guarantor. They changed the application as Buyer/Co-Buyer in which I didn't approve or sign. They will not honor the agreement.