DriveTime Reviews

They also told me that in order to keep my vehicle I would need to make a payment of at least $1000.00 that day(9/6/2007), and that they could not make any other arrangements. They proceeded to call me everyday afterwards threatening me that they were going to repossess the truck and take legal actions to claim the entire amount of the loan, and that they will attach my wages, etc. I recieved a letter today(9/15/07) stateing that my account is delinquent and my past due amount is $604.50. This is an amount that I would have been able to pay. But now that they've been threatening to repossess the truck and the other amounts owed, I had told them to take action and do what they said they were going to do. They still haven't taken action, and I've used the money that I could have applied toward my loan towards other bills.

It was and still is a nightmare because I am driving a car which may eventually be very unsafe. They have driven the car,allowed the rough idle, which is still there, have had the car a total of 10 days and feel that just because they stppoed the light, that it may be the last time. This was said 10 times prior.The last visit to the dealership resulted in it sitting there. They adjusted a sensor which, they say was the culprit but they also said, it had 'bad gas'.I drive the car everyday and know what is going on with it. The service manager has never apologized until the next last 5 day shop visit and that was because he had avoided me so many times before and almost did again when I went in on April 4th to get the car from its latest visit.

Up until then, it was frustration and avoidance. The customer service is poor, even when you call or send emails. No one responds. I was told that I would be reimbursed the first amount I spent on rental insurance because I had missed work and crucial doctor's appointments. When I went in on 04/04, the second stint in the shop, it went from "why didn't you ask to be reimbursed" or "you should have told me" to "I'll see what I can do." I left receipts showing I paid 83.00 and some change. I guess they were never taught that the customer is always right and I will do what I can to keep this customer happy because I am in the business as well and I never let a customer go away unhappy. I fight to get them what they want because my stores do not like complaints. I actually referred a customer to them and now I worry that they may have a problem with their car. I have never told the person about this because I would feel bad and never be able to live it down. For a company to be as large as this and have such a nonchalant attitude about the safety of a customer is beyond me. I rarely travel in the car for fear, the light comes on again and that is no way to live. I am paying for a car that I no longer am happy with.

The service is uncaring and when I left my last service visit and the service manager said they couldn't find anything wrong, I asked what happens if the light comes on again? He said to either take it back to the dealership they sent it to or PAY OUT OF MY POCKET to take it somewhere else. There is a six month/6000 mile limited warranty on the car. Why am I going to pay for this? They sold a potentially bad car and them driving it, trying to get it to stall won't completely alleviate the problem especially if the light comes on again. I won't do business with this company any longer, no more than make the payments and hopefully the car won't have the same problem again. I have filed 2 complaints with the Better Business Bureau which I don't think the company is listed with. When you have management that doesn't care and you are patronized and you are made promises that are nearly broken, then you have been bamboozled. The money and the time lost which no one wants to compensate for is by far the worst. If any other and all other mechanical problems occur with this car, I will file complaints and take it as far as I can. I don't want anyone else to spend their lives in the service repair shop of any Drivetime location. Their corporate offices are unaware of how they treat their customers because if they were, I would hope something would have been done by now. Please address the corporate office as well. Drivetime

7300 E. Hampton Ave Suite 101 Mesa, Arizona 85209.

Maybe the management there may have the ideology that customer's problems Do come first at no matter the cost. I don't think that I would ever want to have my location constantly complained about because to me, that would mean that someone(s) not looking out for the customer's best interest and that as usual, with most car lots, it is about the dollar not the safety and that could be a lose-lose proposition.

We have paid $21,000.00 so far for this car.The odomitor stopped at 89,000 miles.Do not know why.Had it checked by shop,they said there is no telling how many miles are on this car, even when purchaged due to tampering.learned the car was wrecked after purchase.Tried to get money back.No luck.Suffer fraud, misrepresentation and excessive interest payments and charges.

1: The car had been in major head on accident and the welding work could be observed from the inside. Keep in mind that drivetime gave me a title check that stated that the vehicle had never been in an accident and if it did I had a title buyback warranty, which meens they would buy the car back if that form was incorret.

2: The airbags were not functional which means if I were to get into an accident they would not deploy.

3: The hood would not properly shut and latch, it was just something temporary on there which means I could have been driving and have it fly open.

4: There was a missing motor mount? That's why the engine was trying to jump out of the car.

5: My power steering fluid compartment was glued back together or epoxied.

And Much more was wrong with the car! This is after the 52 point inspection that drivetime did on the car before it was sold to me(yeah right).

I fought for 3 months with them and finally got tired and threatened to get a lawyer, the news, the BBB, and anyone else who would listen to me. Especially since now there was contactual fraud with the title buyback warranty.

I finally was forced to get another car from them, because they would not let me out of the contract. I was told they would apply the money I had given towards the Neon in down payment and monthly payments would be applied to the new car. Another LIE.

I got a 2003 Chevy Cavalier and when I called about the other money being applied I was told that they were not going to give me any money, that they were keeping it for the time I used the Vehicle, like it was my fault that they sold me lemon. So I lost over 1000.00 dollars.

A Couple of months after getting the

new car the Chevy It would not start on New Year's Eve as I was going to a party, believe it or not! I had to get a rental and have it towed to Chevy where they found that the battery that was installed, was done so very badly with the wrong nuts, bolts, screw, etc. My car was not getting enough power and it caused all my gauges in the car to stop working. My car was also shaking badly and when they checked that they found that I had horrible tires on my car and none of them were rounded. So now I need 4 new tires, when Drivetime supposedly had put 4 new tires.

I would never recommend them to anyone, not even for the bribe they try to give and I would never purchase another car from that company. I wish I didn't have to keep the one I have now.

I also sent a complaint to the Better Business Bureau of Southern Nevada and I was told by them that they could not help me because I signed a legal contract and in Nv when a contract is signed there is nothing that can be done to break it (I guess that also applies even if the company is cheating you, which is what I firmly believe). The only thing I was asking for in the begining was an investigation into my account to find out why the finance charge raised the cost of my car by $6,970.45. I cannot afford nor justify paying $400.02 per month for a car only worth $4500 (per Kelley Blue Book) when I could have bought a brand new one for the same price of $18.000.

I have also received calls from Drivetime at home and work, the latter being a place where I am not allowed phone calls of this nature, for payments that were en route to Drivetime. There have been times when I have received numerous calls a day, each person saying there was no record of anyone calling me before them. They were told by myself on numerous occasions not to call me at work. Each time I was told it would be noted and the calls would stop. Still they continued. I was told there was no record of my saying I was not allowed harrassing phone calls at work.

They have left numerous long and rude messages on my call notes, sometimes even pleading my boyfriend, who has nothing to do with my car loan, to get me to call them.

Even when payment arrangements have been made and everything has appeared to have been worked out, there phone calls have not stopped.

I originally purchased the car in February of 2001 when the company was Ugly Duckling. It was later bought out by Drivetime. I never had these problems with Ugly Duckling and would never had bought a car with a company like this.