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DriveTime Reviews

4.5
10,445 reviewsRating Calculation
A company’s ratings are a time-based and verification-based weighted average numerical calculation of the ratings submitted by consumers in the most recent 24-month period.

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About DriveTime

DriveTime Automotive Group Inc., based out of Phoenix, Arizona, operates more than 140 dealerships in the U.S. and is one of the nation's largest used car dealership networks. The company focuses on helping you find a great vehicle, and its approval process lets you know your down payment and monthly payments before you start shopping.

Visit www.drivetime.com
Pros
  • Quick application process
  • Five-day return guarantee
  • Options for all credit backgrounds
Cons
  • Interest rates on the higher end

DriveTime Reviews

Over 10k reviews since 2012

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    Our review standards

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    2 featured reviews

    Our review standards

    • Our moderation team evaluates reviews to make sure they meet our guidelines.
    • We require contact information to verify reviews come from real customers.
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    Page 62 Reviews 8925 - 9075
    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    I like the Dealer, all people help me... Thanks.

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    Verified purchase
    Staff

    Reviewed Nov. 23, 2014

    I was very happy with everyone there. Everyone was very helpful and kind and help to make it work for me to get the car I pick. I just want to thank everyone for their help.

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    Verified purchase

    Reviewed Nov. 23, 2014

    These two were amazingly helpful and helped us get done as fast as possible. They were great on every aspect of the sale!

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    We (my mom, daughter, sister and I) went to buy a car and even though the process was long, in the end, it was worth it because we came without a vehicle and left with a vehicle. The process was long because of the issues they were having (store is located on SW 174 St and US 1-So Dade). I was very impressed with the team (George, Jonathan and there was another manager). They were all very friendly and did everything to make sure that we were happy and comfortable. I would recommend this store (actually I did already) to all family members and friends.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    The people at store #15901 were very courteous and professional. They went above and beyond to make my wife and I feel comfortable in their store.

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    Verified purchase

    Reviewed Nov. 22, 2014

    I am very pleased with your business & your services at DriveTime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2014

    What an awful experience. The wordplay these people use is crazy. They say your warranty includes free brake replacements but you don't find out until the end that that translates to ONE brake PAD replacement. What a joke. The manager ** is a huge condescending, smart ass, jerk. He would answer my questions with a sarcastic smile and then give me the opposite answer 5 minutes later. Sudan mysteriously couldn't find the keys to the car we wanted and said we would have to pick a different car. The car we got broke down the very next day and we had to return. Thankfully we got a different manager and the transfer process was smooth.

    Our salesperson the second time around was slow and couldn't answer any of my questions and had an attitude the entire time we were there because he was supposed to be off work already. He even gave me crap for asking him to put gas in the new car since I had just filled up the old one that broke down. I left feeling like I had just burdened someone with the task of taking my money. I am overpaying for the car, having to deal with a mileage limitation, a GPS tracking device that can stop your vehicle from running, which with all the computer errors on the first day I wouldn't be surprised if someone accidentally disables my vehicle. I knew going in that I was going to overpay for a vehicle but I did not expect such poor customer service.

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    DriveTime
    Response from DriveTime

    Amanda,

    Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase

    Reviewed Nov. 22, 2014

    I definitely recommend DriveTime to my friends and family.

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    Verified purchase

    Reviewed Nov. 22, 2014

    Salesman was wonderful but the rest of the process was inefficient and unprofessional.

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    DriveTime
    Response from DriveTime

    Audrey,

    Thank you for your feedback. We apologize for your experience and for any delays that took place during your sales process at the dealership. It is our goal to always process our sales in a timely and efficient manor, but we are not always successful.

    Please allow us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    Everyone worked as a team. And provided the car I wanted. Very knowledgeable. Willingness to assist. Awesome people.

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    Verified purchase

    Reviewed Nov. 22, 2014

    Always like dealing with DriveTime. They go leaps and bounds out of there to help get someone a vehicle.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    My experience at drive time was great. The man who helped me was very knowledgeable and he answered all of my questions and concerns. I would recommend anyone to go there and I promise you will not regret it.

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    Verified purchase

    Reviewed Nov. 22, 2014

    My first experience with DriveTime was the best. You will have a repeat customer.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    I got the car I wanted with no problem in no time. The staff was friendly and really helpful.

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    Verified purchase

    Reviewed Nov. 22, 2014

    I went to 3 different locations to look at the lease inventory and every location was friendly and understanding.

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    Verified purchase

    Reviewed Nov. 22, 2014

    My experience with Drivetime was my best experience with a dealership.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2014

    Myself and My friend had been looking for a car for sometime at a few different car dealerships in the area with no luck. We drove by DriveTime, I said, "Well let's try them." So I went on the internet and looked into them. I then called and spoke to a very nice man by the name of Justin **. I told him what I could do as the downpayment and what kind of payments I could make, I didn't want to waste his time or mine by just going in. So he told me to come in and they could see what they could do for us. Well we got there, everyone there was very polite and helpful. We sat down with Mr. **. He was very helpful. He helped work out everything. Then he showed us a car we really like. We then closed the deal and we left with a car we like and we are very happy with the deal. Thanks to the guys at DriveTime.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    I had a great experience car buying there and my sales rep was very helpful respectful and kind.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    I think Drivetime was great and patient with me. The staff was so friendly, and they went above and beyond.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 22, 2014

    Well, I would like to say that I was a little unsure as to how things would go or work out. Regarding the offer that Mrs. Chemeka ** had discussed with me over the phone. But, after speaking with my wife. Remembering the way Mrs. ** had conducted herself over the phone so professionally and personal. We had decide to go in to see her the very next day. Once we arrived to Atlantic Blvd location. Mrs. **, walked right up to us knowing immediately who we were and by names. We immediately were impressed by the professionalism she displayed. She didn't pressure us, give us time to look over the inventory. So patient with us! Had a wonderful personality, humor etc. The experience was so GREAT that we didn't realize the time that went by. The sale manager Larry was nice as well. The experience that me and wife had with "Drive time" at the Atlantic Blvd location should be congratulated, applauded etc. "I'd recommend definitely." 100%

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    I worked with a gentleman named KD at the Antioch tennessee store. He went above and beyond to help me out. The actual salesman I worked with was Bryan **. He was very friendly and funny. He didn't make this feel like a transaction at all. Overall I have already recommended Drivetime to friends and family and will continue to do so!!

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    I was impressed from the very beginning when Juan ** approached me. He had a smile that could light up the world! He listened to my needs and directed me to the perfect vehicle. I was in and out in about 2 1/2 hrs. Excellent!

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    Good people. Especially Richard.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    The salesmen were Amazing... Alford and Derric!!! Never laughed so much buying a car!!! Best experience ever.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    Ed ** was the salesman who helped me and Veronica was the sales manager with whom I signed my paperwork. Both people were great. Helpful and sincere. Thanks.

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    Verified purchase
    Staff

    Reviewed Nov. 22, 2014

    Awesome help. Very very nice and helpful.

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    Reviewed Nov. 22, 2014

    I couldn't be happier at this moment! Tanya at DriveTime in mobile was awesome. I got approved and in the car that I love! In my search of a much needed car, I finally got it! Thank you so much. Will definitely recommend to my friends and family.

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    Reviewed Nov. 21, 2014

    I love DriveTime commercials, makes me smile, the two girls are crazy. Oh and I got a great car to still have it still running....

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    Verified purchase
    Staff

    Reviewed Nov. 21, 2014

    I was in need of a vehicle and DriveTime worked with me when I was about to give up hope. Thank you DriveTime. Your professionalism and courtesy made the experience amazing!

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    Verified purchase

    Reviewed Nov. 20, 2014

    Pleased with entire buying process, they did excellent job.

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    Verified purchase

    Reviewed Nov. 20, 2014

    This was the best car buying experience I have had. No problems and very quick to get on the road with my new car.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 20, 2014

    I am extremely pleased with my experience with your company. After submitting my information online, I received an immediate email response and several follow up phone calls. I provided the necessary documents on my first visit and was on my way behind the wheels vehicle I'd never thought I could afford. Thank you to the courteous staff and I look forward to a successful business deal.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 20, 2014

    The website states $5.00 for up to 15 days late. They however do not say that in that 15 days it is also $7.50 a day. Was 11 days late and incurred $90. If I knew it would be so much, I would have found a way to get the money.

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    DriveTime
    Response from DriveTime

    Jessica,

    Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2014

    I think the person that assist me with my car had great customer service skills. We need more people like that. You're very patient and very helpful and you got the job done.

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    Verified purchase
    Customer Service

    Reviewed Nov. 18, 2014

    Wonderful experience, ask the way around. The only negative aspect is the amount of time it took.

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    Verified purchase

    Reviewed Nov. 18, 2014

    I love my new car.

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    Verified purchase
    Staff

    Reviewed Nov. 18, 2014

    My salesman went above and beyond to find my perfect car. He drove to another lot, picked it up and had it nice and shined up for me.

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    Verified purchase
    Customer Service

    Reviewed Nov. 17, 2014

    The service I recieved was outstanding. I got calls and all the information I could have asked for. They made the "Car buying" experience a smooth process.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    Everyone was friendly, nice.

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    Verified purchase

    Reviewed Nov. 17, 2014

    This is my second vehicle from DriveTime and I truly enjoy the experience.

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    Verified purchase
    Staff

    Reviewed Nov. 17, 2014

    I have bought several cars from some of the biggest dealers in Augusta but the team at Drivetime were very professional, courteous! They show they care about me and my thoughts of what I would like to drive. They work as a team and the sales rep went over every detail, very carefully. If I could have I would gave her a bonus.

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    Verified purchase
    Staff

    Reviewed Nov. 16, 2014

    Awesome car, had a great sales staff and they went out of their way to put us in the right car without being overbearing. Thanks again.

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    Reviewed Nov. 16, 2014

    Made an appointment for 12:15, was seen by 12:30 and approved by 1pm and found a vehicle I wanted by 1:30 out of 20 that were offered on the lease program.......I went there with no $ on purpose so I would not get stuck into buying a car and they had no problems with that, they still gave me first rate service knowing I was not going to buy that day....I will return Monday to lease the vehicle I wanted ....very satisfied.

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    Verified purchase

    Reviewed Nov. 16, 2014

    I bought a car and within first day, it was in shop. By 3rd day, it was back in the shop and needed new engine and tranny. I wasn't happy how I was treated like it was my fault. They then proceeded to tell me they were not fixing my car; I was to go pick something else. It was not a good experience and I hope this don't happen again.

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    DriveTime
    Response from DriveTime

    Hi Jolene,

    We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase

    Reviewed Nov. 16, 2014

    It was a smooth and easily-understood process.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    The whole team was very helpful and got us exactly what my wife was wanting in the payment range we needed. Walked away feeling very good about the whole deal. Thanks Drivetime.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 15, 2014

    The sale man Cleveland was very friendly and helpful. He was not too pushy but give me the information I needed to make a choice. Even though I did by purchase my car on my first visit he called me two days after to make sure I got the car I was looking for; when I said I did he recheck the inventory I find what I need. Very nice guy helpful and a great people person.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    My sales man was very helpful and thorough on the paperwork process and he was also helpful in knowing what I was looking for in a vehicle.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Our salesman was informative in the way Drivetime works. He was very patient with us as we looked through several cars before making a decision of a vehicle. Before road testing the vehicle, he made sure all components worked and asked if they work acceptable to us. To say the least, Jason made our experience buy a car stress free.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Absolutely awesome team at Drivetime Gastonia!!! A truly warm, inviting, friendly, professional atmosphere!!!

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Friendly, smart, knowledgeable.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Absolutely the best experience buying a car. Kind and professional agents. Highly recommend.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    The salesmen were great. They helped fix an ugly situation.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    I am very pleased with my new car! I am blessed to say y'all helped me out greatly, and I thank you for that!!

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    Staff was very friendly & professional. They seemed to have a can do, can get it done attitude which was full of enthusiastic energy that was uplifting to see for a change at a car dealership. I would definitely recommend the Chandler location in the future.

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    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2014

    Very good overall experience, answered all my questions, paid attention to detail. I'd recommend any friends or family. Thank you for a smooth experience.

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    Verified purchase

    Reviewed Nov. 15, 2014

    We done the lay away program for 3 weeks. The vehicle we originally chose had a few what we thought were minor issues, so it was sent off to be fixed. Upon returning 3 weeks later, I called in advance to let them know we would be picking the vehicle up in a few days. The vehicle was still making a noise after a second test drive. Come to find out something was wrong with the engine. Due to personal reasons we had to choose another vehicle. Before I even made it home my change oil light came on, and the brakes squeak very loud. We spent the whole day there. 12 pm-9 pm. I still have to take the vehicle back to get the issues fixed.

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    DriveTime
    Response from DriveTime

    Hi Meghin,

    We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    They were very helpful and friendly. I will never buy a car anywhere else. Best experience buying a car. I'm telling everyone I know.

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    Verified purchase

    Reviewed Nov. 15, 2014

    I HATE salespeople, so when I walked into DriveTime in N.B. I was very hesitant. Before you know it, we were sitting and enjoying the experience. I was extremely happy with all that went on from the first step to the last. I am very happy with my purchase and will recommend to anyone that needs a vehicle to go to DriveTime.

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    Verified purchase

    Reviewed Nov. 15, 2014

    Everything went really well.

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    Verified purchase

    Reviewed Nov. 15, 2014

    Great place to get a vehicle.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    My sales rep was friendly and fun. I was very satisfied with everything here and I got the car I wanted. I would definitely recommend this place.

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    Verified purchase

    Reviewed Nov. 15, 2014

    I would recommend.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2014

    The people there were very kind and seemed like they liked what they do. It was a good experience.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2014

    Everything was great and Erin the sales rep was helpful and let us take our time.

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    Verified purchase
    Staff

    Reviewed Nov. 14, 2014

    It was the best place I went to. They were all so nice and helpful. Didn't have a bad time there. They really wanted to help me get a car and that's what they did. I will be recommending drive time to everyone I know. Thank you.

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    PriceStaff

    Reviewed Nov. 13, 2014

    We purchased a 2006 Jeep grand Cherokee less than two months ago. The day before, we were in a horrible car accident while visiting family. Totaled our car. Friends told us to go through DriveTime. Says their warranty is solid. The sales team even told us if we had any issues to return it or they will cover the costs. Not even two months later, the rack and pinion was damaged from the transmission lines leaking (so the aeverex certified mechanic says). Guess what? DriveTime refuses to replace it. Wouldn't even work out a deal. I suggested skip several months payment. They said NOPE! I'm sure this company can cover the cost, skip several payments or at least put us in another car. $1100+ it's gonna cost us to fix. And NO ONE from DriveTime cares. I think we may just park it their front door and walk away. Way to cheat the hardworking American!

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    DriveTime
    Response from DriveTime

    Hi Christopher,

    We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase

    Reviewed Nov. 13, 2014

    My experience with Drivetime was a very satisfying and easy experience. I actually enjoyed buying my new car from Drivetime.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    I participated in the champ program and was treated like a 5 Star customer. The DT Sahara Team is AWESOME!

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    Verified purchase
    Customer ServicePriceStaffFinancing

    Reviewed Nov. 13, 2014

    My overall experience at Drivetime was great! I loved the people and customer service. The selection of cars was a good variety of price ranges. The fact that they have "in-house" financing sold me. Definitely recommend.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    Everyone at DriveTime was very friendly and helpful.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 12, 2014

    Great Experience. Friendly and great customer service.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 12, 2014

    Drivetime by far has the worst customer experience. I've had no problems or complaints to Drivetime so I haven't contacted them regarding anything whatsoever. I've had my car 7 months now and all I wanted to do was switch from bi weekly payments to monthly payment. Sounds simple, right? WRONG!!! I've been getting the run around for WEEKS. I have been calling Drivetime every single day for the past 2 weeks which is currently going on 3. I've been hung up on several times, lied to several times, and no one acts like they care that this has been a never ending process. The first week I was told by 3 people that all I had to do was call back to set up my automatic payments again for my new monthly payment. Sounds easy? Nope, called back and apparently I have to print out a modification request and send it back.

    At this point I was pissed but okay whatever let me get it over with. I submit my papers Wednesday 11/5 and the date on the papers clearly said it should be done by 11/7. I even called on 11/6 to verify that they had them. Their team had 11/5, 11/6 and 11/7 to "complete" the modification agreement (which I believe all they have to do is have someone sign it) but when I called back 11/7 right before the customer service closed, they said that the paperwork STILL was not done and that that team does not work on the weekends but everything should definitely be ready for Monday. Here comes Monday 11/10, I call back and they are still "pending" and I have to call back tomorrow, AGAIN. I call back later to check on the status and I get told that since they weren't doing their job and that this SHOULD'VE been finalized 11/7 that I'm ** and I have to restart and sign more papers and send them in again and wait for someone to actually do their job.

    At this point I am beyond frustrated and I can't take the run around game of ** but they tell me there's nothing that they can do and that I have to submit them again. So I submit them again of course. Call back to verify that they received them, which they did and I was told that everything should go smoothly. Call back 11/11 and now they tell me that there is no signature on the papers I sent. ARE YOU ** KIDDING ME??! I'm about to lose it with this company. So here I am, 11/12 at home, had to take off of work just to get this problem situated because I can't call them all day everyday while I'm at work which I have been doing for the past 3 weeks. By far the worst customer experience ever.

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    DriveTime
    Response from DriveTime

    Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Customer Service

    Reviewed Nov. 11, 2014

    Nov. 10, 2014 I received two email notifications for a 6:30 PM appointment at the Augusta GA location. Approximately one hour before the scheduled appointment, I received a phone call from the Augusta store confirming my appointment. My wife and I traveled from Aiken, SC to Augusta, arriving at 6:30 PM. We were requested to be seated, by 7:00 PM no one was still available. There was one salesmen present and we were told that it would be at least another 15 to 20 minutes. It is my expectations that after being notified on three separate occasions of a scheduled appointment, that your company honor the agreed upon appointment time. We traveled from another state and felt the manner in which we were treated was inappropriate and rude. We left and do not have a very good first impression of Drive Time.

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    DriveTime
    Response from DriveTime

    James,

    Thank you for your feedback. We apologize for your experience at the dealership. We do not encourage our employees to treat our customers in the manner you are describing. We would like the chance to speak with you further in regard to your concerns. Please reach out to our Customer Relations team at your earliest convenience so we may further assist you: 888-290-0148.

    Thank you,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 11, 2014

    The manager fought tooth and nail for me to get the car I wanted and after a long day, she finally got me into the Hyundai Sonata I wanted. I had a great wonderful experience. No lie, I would definitely recommend DriveTime to anyone who like me have credit issues. They helped me out a lot and I love my new car.

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    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 11, 2014

    So I purchased a 2010 Jetta that I really liked 11/6/14. Next day I heard a thumping noise, which surprised me since I was told all cars go through a thorough inspection. Well my car will now be undergoing transmission work. So in less than a week I am carless again, for who knows how long. Yes it's still under warranty through Aeverex but if I want a rental car they only reimburse me $26.99 a day. So does anyone know where I can get a rental for that price? If this problem hadn't occurred I probably would've rated my experience higher since I did receive good customer service while purchasing.

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    DriveTime
    Response from DriveTime

    Hi Martin,

    We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase

    Reviewed Nov. 10, 2014

    I absolutely would recommend DriveTime to anyone poor credit or not. They worked with us and did everything in their power to send us off the lot with our car. My car is in amazing shape and runs fabulous.

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    Verified purchase
    Staff

    Reviewed Nov. 10, 2014

    Everything was overall good. The staff is friendly and helpful. I found the right car for me, and they got me approved. The biggest issue is the APR on my loan. It's excessive to say the least. My credit is bad, but I still feel like I am paying way too much.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 10, 2014

    The only disappointing factor throughout my car buying experience was the salesperson's lack of chivalry/attention.

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    Verified purchase

    Reviewed Nov. 10, 2014

    I like my car. This is my first newer car. I love it!!!!

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    Verified purchase
    Staff

    Reviewed Nov. 9, 2014

    Salesman was very helpful through the process.

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    Verified purchase
    Staff

    Reviewed Nov. 9, 2014

    Our sales representative Mr. Charles was more than helpful, he worked with us and was more than patient. He understood our situation and even with all the bumps in the road he was still able to get us into the car of our dreams. THANKS MR. CHARLES YOU'RE TRULY A BLESSING!!!

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    Verified purchase

    Reviewed Nov. 9, 2014

    It went much better than expected. Sure I ended up staying awake longer than I wanted cuz I work nights but it was worth it.

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    Verified purchase

    Reviewed Nov. 9, 2014

    Everything was good.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 9, 2014

    Great customer service. Laura was awesome.

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    Verified purchase

    Reviewed Nov. 8, 2014

    Thank you for helping get us a vehicle that we can trust and a company that puts people first.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    Everyone was very friendly! No one was super pushy like most car dealerships. They make a salary based wage so no one is in utter competition to get you to buy a car not mentioned for you, or one outside your budget. They offer a warranty with each car, unlike most buy here pay here facilities. I worked with Rob and Joseph at the Mesa location in Arizona but I'm sure they are all just as great. Thank you for a great, fast, and efficient experience DriveTime!!!

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    Verified purchase

    Reviewed Nov. 8, 2014

    I recently bought a truck from Drive Time. I was looking to add a 2nd vehicle to the family. I dealt with JP, and Hassan at DT In War Acres, Oklahoma. I got VIP treatment the minute I walked in the door. At one point I even talked with the Regional Manager on the phone. They took care of my needs, and got me into the truck I wanted with no issues.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    The salesman that sold me my car was very polite and friendly. He explained every little detail about their programs, my options and payments. He picked five different cars for me to look at in my price range. He made sure to open the door for me each time and explained the features of the car and price differences. The warranties are AMAZING. I was really amazed at everything they offer. They really try to fit you with the perfect car and payments. I don't think I'll ever do business with another dealership! I LOVE this place! I have already referred one friend and will be referring many many more!

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    My experience was overall, good. Everyone was helpful and showed great hospitality. I am pleased with the vehicle and I have shared your information and my experience with others. Thank you.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    My sales rep was Brett. He is a very good guy. I came back later to seal the deal with him because I didn't want to work with anyone else.

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    Overall I am very impressed with DriveTime. The Salesman did a great job and so did everyone there.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2014

    The main problem I had with trying to find a car that I wanted was the pushy sales people everywhere I went. At DriveTime, I was allowed to look around the lot without anyone looking over my shoulder. I advised the salesperson the vehicles I was interested in and he showed them to me and allowed me to test drive the ones I was debating on. The sales person was not pushy and did not call me a million times like the sales people from other car lots. I appreciate the fact that they are considerate of the way people want to shop for a car. Loved my experience!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 8, 2014

    I worked with Terry ** (TJ) he was knowledgeable, kind, & polite. The GM came over right away & introduced himself. TJ & the GM Al made sure that I was comfortable and my family as well. I hadn't had a permanent job for 2 years, I kept my faith in Jehovah and I got a permanent job & I knew I need a car to go back & forth. I rode by DRIVETIME in Maryland, look them up. Called & spoke to TJ. He made me feel that it was guarantee. And it was & I'm very pleased, happy excited. Thank you so much TJ for your kindness help. As well the GM Al..I will send a lot of folks to you!!!

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    Verified purchase

    Reviewed Nov. 8, 2014

    I needed a reliable vehicle and when I had nowhere else to turn Drive time was there for me!

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    Verified purchase
    Staff

    Reviewed Nov. 8, 2014

    It was a great experience. It was my first time getting a car and my salesperson was excellent. I am kind of sad because of the money I will be spending on the car but I got the car I really wanted. They really work with me, they was determined to get me in a car by any means necessary. They was patient enough to wait on my employer to send back my EVF (Which took a day and five hour literally). I had a awesome time at Drivetime. My fiancee is getting her car there too! It really was great and my salesperson, Dustin make it truly a great moment!!! Thank you so much Dustin!! Drivetime, keep Dustin in Oklahoma City forever and a day!! He goes that extra mile and a half.

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    Verified purchase

    Reviewed Nov. 7, 2014

    Got a great truck!

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2014

    My first encounter was with Fredrick - Salesman. To make this short he went above and beyond to show me outstanding service. Then a gentleman name Reggie came over to introduce himself and offer me something to drink and pop corn. I thought that was awesome. And last but not least I had the pleasure of speaking with Douglas ** who was the man who put a smile on my face and told me I was approved.

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    Verified purchase

    Reviewed Nov. 6, 2014

    Drive Time really helped me out with a car... My car I had was about to go... Thank god for the ppl there.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2014

    Everyone was friendly and very helpful.

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    Verified purchase
    Staff

    Reviewed Nov. 6, 2014

    This was one of the easiest car buying experiences I've ever had. The staff was friendly and welcoming. My sales person (Michael) was extremely helpful and eager to assist me in whatever way necessary to ensure that I was pleased with this experience. I have already began to refer friends and family and I'll continue to do so in the future.

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    Verified purchase

    Reviewed Nov. 5, 2014

    Car issues within the first week. I will be very fair when Drivetime is fair on my part about a vehicle that they sold to me that I have been complaining about for weeks now. Now it's time to get a lawyer.

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    DriveTime
    Response from DriveTime

    Hi Lalita,

    We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 5, 2014

    The customer service at Drivetime was awesome, the staff was not forceful with anything. An overall great experience.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Customer Service

    Reviewed Nov. 4, 2014

    Great experience. Fast purchase and great car selection. Friendly customer service.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2014

    Salesmen were great and friendly. There car is good. Can't beat warranty and free oil changes.

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    Verified purchase

    Reviewed Nov. 4, 2014

    Good reliable source.

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    Verified purchase
    Staff

    Reviewed Nov. 4, 2014

    I was eventually very satisfied with my overall experience with DriveTime and with the vehicle I ended up leasing with them. I was a little disappointed that I did not get the vehicle that I had first wanted because the DriveTime office in Fayetteville failed to bring the vehicle from Raleigh to their location. By the time they told me that they hadn't yet brought it to Fayetteville, it ended up being leased by someone else. Overall the service was courteous and pleasant, although the process took a lot longer than I thought it would.

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    DriveTime
    Response from DriveTime

    Hi Michael,

    We apologize for any delays that took place during your sales process. It is our goal to always process our sales in a timely and efficient manor, but we are not always successful. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    Our Sales Rep was excellent and very friendly. His name was Brian and he was off the day we did the deal and Tiffany helped us close it. Everyone was so friendly compared to everywhere else.

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    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 3, 2014

    DO NOT BUY FROM DRIVETIME!!! It's a SCAM!! I was recommended to DriveTime by a friend. I went in back in September 2013 & left with a 2010 Ford Fusion. The DriveTime Reps assured me the car had passed the highest of inspections & my warranty was good for 50,000 miles. Within weeks after taking the vehicle home I began to hear a clicking noise. I then took the vehicle in for an inspection and learned both drive axles had to be replaced! Yes, the warranty covered it but I still had to miss two days of work to have my vehicle repaired.

    Back in February of this year my check engine light illuminated. I began to notice every time I would fill my car up with gas it would not crank. Whenever I'm at a stop the vehicle shakes uncontrollably and the only way to get it to stop is putting the car in park. I immediately contacted Averex. I have taken my vehicle into the Ford, Ammco, Arctic Automotive and Goodyear all for inspections within the last 8 months. I've called DriveTime crying, begging and pleading for their help only to be told there was nothing they could do. Oh well they could stop my auto pay is what I was told.

    I was told during the many inspections the issue is involving the emissions system. Aside from those problems I have also had to replace 3 tires and 2 batteries. If I had known the car had so many problems I would have never gotten it. You would think they would respect my good history even though I've only made one late payment in the entire time I've had the car. Yet when my payment was late ONE TIME DriveTime called my mother and I about 6 times a day each everyday until the payment was made. I have a four-month-old son who has to ride around in that car & because of the shaking I'm sometimes afraid to even let him ride in it. I'm going to hire an attorney because what DRIVETIME is doing is FRAUD. SO WHATEVER YOU DO, DO NOT I REPEAT DO NOT BUY FROM THEM!!!

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    DriveTime
    Response from DriveTime

    Hi Kennetha,

    We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    We drove two and a half hours to drive time on laurens road with very heavy hearts, because we weren't sure if we would even be able to get a car. We were set up with nick who broke everything down for us about how drive time worked and how they did their business and made it seem very possible that we would be leaving with a car. Still being a little worried that it was a bust we just sat back and let them do their jobs and get all the paper work going. We found the car we wanted and they worked with us even only having a couple hundred dollars to put down. These guys and women that work there went above and beyond the call of duty to help myself and my girlfriend get a nice car that is very reasonable for us to pay. We had some many things go wrong when it came to acquiring insurance. But nick and his team stayed so late for us so that they could make the dreams of just two strangers come true and to make sure they saw us leave in the car we deserved and worked so hard to save for. So a huge shout out to Nick and the drive time team in Greenville south Carolina on Laurens road. I'm recommending every to you guys. They gave us the chance we needed when no one else would. Thank you so much.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    I had a very trying week. My attitude was not the greatest but the team did all they could to make me happy - THEY DID.

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    Verified purchase
    Customer Service

    Reviewed Nov. 3, 2014

    I put in my internet application and within a few hours I received a call from Roddy at drive time on Collins and Division st in Arlington. Me and my husband went up there and found a car that we liked, drove it, and went back in and signed the papers for it. I love the car and the whole experience at Drive time. I will recommend my friends and family to get their cars from there.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    You guys have a great program. You helped me out when no one else would. Your down payments weren't astronomical, and your cars aren't beaters - unlike most dealerships that cater to people with less than perfect credit. I love my new vehicle, and will recommend you to all my family and friends who are looking for a reliable vehicle. Thank you so much...

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 3, 2014

    Very friendly staff that is very willing and able to work with you. They made car buying a pleasure.

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    Verified purchase
    PriceStaff

    Reviewed Nov. 2, 2014

    My experience with the Lexington KY lot was one that was as stress free as I have ever experienced. I had called about 1 car on the day before and they done a courtesy hold. When we arrived, we choose a completely different vehicle. Our salesman was great, extremely helpful and wasn't at all pushy. The car that they had put on hold was more expensive than the one we purchased and he didn't push us into buying what we didn't want.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 2, 2014

    Test drove car, had to jump battery first. Tested battery was bad. Was told I would have to go to a place and have it replaced, at 8:30 pm. I hadn't even signed the paperwork. Manager decided to replace it with a battery out of another vehicle. Got up the next morning, car was dead. Cable was so loose on battery that I could lift it right off. I will be taking it to see if it is the correct size, as I am unable to tighten it any tighter. Too bad, new car and already having to seek service. Although a small fix, it leaves a bad taste.

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    DriveTime
    Response from DriveTime

    Judy,

    Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Nov. 2, 2014

    We appreciate all the hard work the DriveTime team did to help us find a vehicle that fit our needs. We have already recommended 3 other families. I hope they have find the same excellent experience my family did.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 2, 2014

    Great sales crew...everyone. David, Ken and Menanda made us feel so at home and welcome. We named our car Vera Bonita Vers.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    PriceStaff

    Reviewed Nov. 2, 2014

    The staff was great and very nice! We brought in our cruddy car that had no way of saving it..our 04 Pontiac Grand Am. We were approved for the awesome Toyota I always wanted. Very affordable! Thank you for giving us a chance.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    The employees were very helpful and welcoming. I did not feel hassled or rushed with purchasing my car. The staff took real good care of me & I appreciate the feeling of not feeling like a sale. & I LOVE MY CAR!!!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    My sales agent was awesome. He worked well with me and was patient with my indecisiveness.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 1, 2014

    A great car buying experience, the sales associate was very polite, considerate and knowledgeable. I will recommend Drive Time in the future to people.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 1, 2014

    Great. Everyday I went, same great service.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Nov. 1, 2014

    My wife and myself had an excellent experience with the drivetime team in charleston, sc. It was a friendly atmosphere and we felt comfortable with the team. I would refer anyone to the charleston location. Geoff and Barnes were excellent salespersons and we did not feel pressured to buy, however they did everything they could to make the cars we liked possible to buy.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    The associates were fantastic. One was in training. I do apologize I'm not the best with names, they were personable but not overbearing. They were kind and friendly but not unrealistic. They did not make you feel as if you were a quota being accomplished or just another number. Great asset to your company!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 1, 2014

    I was very happy with my whole experience at DriveTime in Temple, TX. The staff there is very friendly and willing to help you in any way they can to make sure you get the car you want. I would definitely recommend them to anyone.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 1, 2014

    I am very pleased with my experience with DriveTime. The process was fairly simple and everyone was easy to talk to. Thanks for a great buying experience!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Nov. 1, 2014

    Very fast turnaround on getting a new car on the champ program and better car selection.

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    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    Travis the manager was extremely helpful. Very nice, very understanding and was very professional. We truly enjoyed our experience.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    The staff was very friendly especially Charles and Asia, they were great.

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    Verified purchase

    Reviewed Nov. 1, 2014

    I'm very pleased with the service I received, I also got the vehicle I wanted and I love it. Thanks a million Drivetime.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    The guys at DT made our car buying experience a pleasure. They were quick to help us and the friendly atmosphere put us at ease about our big purchase! A special thanks to Todd at DT!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    Vincent was who helped us and he was great! Super friendly and helpful and patient, he made the car buying experience so much better.

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    Verified purchase
    Staff

    Reviewed Nov. 1, 2014

    Everyone was friendly and I like that there isn't a hassle to buy.

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    Verified purchase
    Staff

    Reviewed Oct. 30, 2014

    Was a great experience. Tiffany ** was great. If I had to do it all over again, I would definitely see Tiffany ** again. She's fun, fast and friendly and good with people. Highly recommend her to help as many as possible. She's great. Thank you.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Customer ServiceStaff

    Reviewed Oct. 30, 2014

    This past Sat. I purchased a 2007 Honda Civic EX Coupe! The initial process was painless and ** of the Torrance office was GREAT! This Civic was to be my commuter vehicle as it gets 40 hwy mpg and I drive 32 mil one way to work. The night I purchased the vehicle everything seemed fine. Drove the vehicle straight home & it sat parked till I drove it to work yesterday. While driving the vehicle, I began to smell a burning smell, but didn't see any smoking. I assumed the vehicle hasn't been driven so maybe it would burn off... Went to lunch, tried to use the AC... NOTHING!

    I attempted to contact the warranty company and they referred me to a local garage... Called the garage where the gentleman advises me that just to check the AC it would take 1-2 hours then I could be without a vehicle for 2 days. Luckily my spouse works for a major dealership...in the service dept. Upon inspection of the vehicle, it was discovered that the vehicle had a FILTHY air filter, needs all new spark plugs, the AC compressor might be bad, a broken right rear suspension shock which is leaking and the right engine mount is cracked!

    My spouse is trying to convince me to fix the car and keep it, but I'm just so appalled at the fact that the dealership would even sell this vehicle in its current condition. What if I hadn't caught it within the 5-day 300 miles period? I understand when purchasing a used vehicle that there might be small/minor issues but is the company so cheap and negligent that they couldn't even replace a $3 air filter? Had the air filter been clean, I would've never had the vehicle inspected to begin with! Everyone was real helpful prior to the purchase, now no one wants to talk with the same level of customer service... I have every right mind to miss work just to return this vehicle tomorrow! Extremely disappointed.

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    DriveTime
    Response from DriveTime

    Hello,

    Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need.

    We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 30, 2014

    Excellent customer service, very friendly employees, and fair prices. We are very happy with our new vehicle and will definitely recommend our friends.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Oct. 29, 2014

    I really don't like my SUV. It's too much for me. Don't get me wrong, it's a nice truck. My salesperson was great #1. I really don't have time to pick a better car. I feel like I'm in something I don't want to be in. If I am going to pay for something at least give me something I like, not what someone else's like.

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    DriveTime
    Response from DriveTime

    Alethia,

    Thank you for your feedback. We apologize you are somewhat dissatisfied with your DriveTime experience. DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage customers to utilize it if they feel the need.

    We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Staff

    Reviewed Oct. 29, 2014

    The salesmen and representatives were all were polite, professional, followed up every step of the way, and worked tirelessly to get me a good deal - a down payment I could afford, and at a payment that was reasonable. From the test drive to handing me the keys to my new car, I enjoyed the experience. It was flawless.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Oct. 28, 2014

    The easiest car I have purchased in a long time.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2014

    My experience with DriveTime was wonderful from beginning to end. I felt valued from the start and I really believed they wanted to help me. The process was very clear and easy to get through. I would not only recommend them to people but look forward to working with them for years to come. Thank you!!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Oct. 28, 2014

    They treated me good and respectful. Thank you.

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    Verified purchase
    Staff

    Reviewed Oct. 28, 2014

    The entire staff was friendly and helpful. I was was able to get approved for a decent vehicle within a reasonable amount of time and money. I have only had the car for a few days but it seems to be working well.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Customer Service

    Reviewed Oct. 27, 2014

    Got my vehicle about 3 months ago. There was 98294 miles on the car. Now it's 104066. Now maybe I'm wrong but I'm pretty sure within that time frame, my brakes should not be worn out already along with a scraped rotor. So I call DriveTime to tell them my problem. They then direct me to the protection plan vehicle coverage, only for them to tell me that they don't cover brakes. So I call DriveTime back. They then tell me it's been over 30 days and I've driven over 15000 miles so they can't do anything for me. So now I stuck having to spend money on something I shouldn't have to be worrying about till at least a year. So disappointed.

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    DriveTime
    Response from DriveTime

    Hi Jimmie,

    We apologize for the break concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future.

    A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it does not cover all repairs.

    Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, you can call Customer Relations at 888-290-0148.

    Sincerely,

    Customer Relations

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 27, 2014

    I never have a better experience, friendly and quality customer service. I'm very happy with my car. Thanks to Maycolth ** who recommend me this dealer, specially I want to thanks Christy ** from Miami Lakes location for all the good customer service she provide us. Her customer service is priceless.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Oct. 27, 2014

    My experience with Drivetime was exceptional. I quickly realized that there really is a dealer that looks at you as a real person and not just a person with bad credit. I would definitely recommend Drivetime to all of my friends. Thank you.

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase

    Reviewed Oct. 27, 2014

    Everything went pretty smooth.

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    Verified purchase
    Staff

    Reviewed Oct. 27, 2014

    I love the personal service and caring I got the first time I bought a car from DT. The warranties and coverage were incredible. Interest maybe higher but for the warranty and service you get, it is more than worth it! Thank you Blanding team in Orange Park Florida. There's no one better!!!!!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Oct. 27, 2014

    My experience began with me simply filling out the approval application on DriveTime's website. The very next day I received a phone call from Jay at the dealership in Concord. Two days later I was driving the car of my dream home! Wow, the staff was super helpful, patient and reassuring. This was the most expeditious transaction from start to finish that I have ever had when purchasing a car. DriveTime is truly articulate and accommodating and I score them 100%!!! Thanks Concord staff for all of your help with my purchase. Special shout-out to Jay!!! He's the MAN!!! :)

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

    Verified purchase
    Staff

    Reviewed Oct. 26, 2014

    My experience at Drivetime was amazing! My sales advisors Gavin and Lance was so nice and understanding! They helped us get into a car!

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    DriveTime
    Response from DriveTime

    Greetings valued customer, Thank you for taking the time to submit a review about your DriveTime purchase. We appreciate your positive feedback. If there is anything we can do to enhance your experience with us in the future please let us know. Have a wonderful day!

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    DriveTime Company Information

    Social media:
    Company Name:
    DriveTime
    Company Type:
    Private
    Year Founded:
    2002
    Address:
    1720 West Rio Salado
    City:
    Tempe
    State/Province:
    AZ
    Postal Code:
    85281
    Country:
    United States
    Website:
    www.drivetime.com

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