Chrysler Pacifica Reviews

Chrysler keeps denying the claim to recover costs for an engine computer software update, even though the basic warranty is still in effect (Case # **). Their "consumer advocate," whose "primary goal is my satisfaction," Chan, says the claim is denied because the 2022 Chrysler Pacifica, first registered on 12/28/22 with 30,290 miles as of the time of repair on 12/08/25, is out of basic warranty. Simply not true. And, of course, the decision is final. It appears they are trying to run out the clock on coverage to get out paying for the repair. I tried to escalate to a supervisor, but they keep giving me a general customer service number, where I started the claim. Absurd!

I own a Certified Pre Owned 2022 Chrysler Pacifica. It’s the first Chrysler I’ve ever owned and it will be the last. I’ve had nothing but trouble with it since the day I took possession of it (January 2025). Their “warranty” is worthless so every problem it’s had is mine to pay out of pocket for. The final straw for me was a leaking radiator with just over 80,000 miles that’s somehow not covered under the powertrain warranty. Absolute junk of a car and junk of a warranty. Save your self the stress and headache and buy GM or foreign.

Chrysler closed my complaint ticket regarding its faulty Mopar batteries before the issue was resolved. My Pacifico battery has died 2 time in 12 months since I replaced it. I took it to the dealership on 2 occasions. Chrysler recharges their batteries at dealerships in order to not test defective/out of power. They therefore do not need to honor the battery replacement. I expressed this to Chrysler and they ignored me. Garbage service

I have NEVER experienced such awful and insensitive customer care. My van is CLEARLY defective and I have poured over $4,500 in repairs since June. The van still does not work, it's a Chrysler Pacifica 2018 Touring L. Chrysler has not taken steps to correct the issue, I have a case number with them and they have not followed through with what they said they would do. They do not listen but are merely puppets talking corporate gibberish. Insensitive and unreliable just like the vehicles produced by them. Unreal!!!!

Worst customer service ever. They can’t make a vehicle run over 70,000 miles without a head gasket failure and Chrysler won’t help because I am the second owner. 2018 Pacifica. Never again will I buy a Mopar product.

We got 2018 Chrysler Pacifica Touring L, our car is at service for 2 months already, dealer sold us extra warranty for $4000 without telling us we already have a warranty because our car is certified and have a warranty already. First time we took it to service they charged us a deductible $100 which they were not suppose to because when I asked my warranty company they said they don't have a claim with them. When I asked my dealer they said they went to Mopar not to our warranty which I was not suppose to pay $100 deductible and Mopar also told me they don't have a claim neither for the first time I took it to repair. Because after I receive my car after 3 weeks after one day I had the same issues.

We purchased a 2022 Chrysler Pacifica touring L with entertainment package. First 6 months we could not use the system due to software issues between front and back screens. Had to disable the stow and go seats headrest to fit car seats because of the angle of the car seats (take apart to remove the headrest). Auto start sop feature in Arizona makes the car warm when sitting at a stop light. True gas mileage is more like 17-20 mph. Worst car/company for money and price. Always want to keep the car for 3-5 days for issue troubleshooting while not providing any rental car. Save yourself a headache and buy Toyota minivan.

We find ourselves in a really bad spot. Our 2018 Chrysler Pacifica Hybrid has been at a dealership since the middle of November 2022. The battery pack and the transmission have been replaced and the car is still not safe to drive. There is no estimate as to when the car will be returned to us. We were told at the time that Chrysler would reimburse us for up to $75 dollars a day for the cost of a rental car, but without telling us, they changed their mind. They now say they will NOT reimburse us.

The charger of my Pacifica hybrid stopped working a month ago. I went to the dealership and they told me that they don't have the part and they have to order it and it would take three months. I got it in one month but I spent 500$ more than usual on gas because I couldn't charge my vehicle. I told to the service manager in the dealership which I want compensation for my gas since they could not provide part on time. They told me that I have to call customer service. I called and talked to an agent named Sherry and the only thing she could say was she was sorry! Because of the covid, we have delays! I am disappointed with Chrysler and will not buy any Chrysler anymore and will not recommend it to anyone.

Wanted to get warranty service on my Pacifica and I have to wait weeks to get an appointment, totally ridiculous and then weeks you can add quite a few more miles. Won’t buy a Chrysler again that’s for sure.