Chrysler Pacifica

We’ve racked up about $7,000 in credit card debt, assuming we’d get it back. We’ve also paid five car payments for a car that we cannot use, and may never be able to. We have been told various reasons by Chrysler for their decision not to reimburse. That there is an additional recall against the vehicle that invalidates our previous agreement. Or that the car must be fixed before rental costs can be reimbursed. That is a red herring, as it seems likely to me that the car may very well never be fixed. We must now decide whether to continue to rent a car at our own expense, running up thousands of dollars of additional credit card debt that may never be repaid, or try to get by without one.

We have been treated with rudeness and a complete lack of cooperation by Chrysler customer support. Our emails are not returned. Our phone calls are not answered. If the phone is picked up, on a rare occasion, it is usually placed on the table next to the customer service employee while they continue their conversation with a fellow worker in the background. We’re really at our wits' end on this one. I’m posting this in part, because I want to warn everyone not to do any business with Chrysler or any of the brands belonging to their parent company Stellantis if you can at all avoid it. But also, because we honestly don’t know what to do.

Fast forward to 3 days ago...engine misfired. Take. it to the shop, come to find out, 2 gaskets leaking oil into my coils caused the engine to misfire. The mechanics fix it only to find that it still misfires so they replace the fuel injector. Engine is still misfiring. Now they can't figure out why it's misfiring after basically replacing every part on my engine. I'm up to $1400 bucks of work so far and they still have the car to see if its an electrical issue. I feel like I bought a lemon and I'm a single mother of 3 barely making it. I can't afford to be without my car or to keep fixing it.

We had leased 2 Chrysler Town & Country vans prior to leasing this Pacifica and never experienced something like this. Started googling found similar posts on "Pacificaforums", namely, "Exploding 2017 Chrysler Pacifica window". This is a new van we just leased this year Feb-Mar 2019, with less than 3000 miles, so we hoped this defect would be covered under Manufacturer warranty. Opened Case Number with Chrysler Customer Care (+1-800-334-9200). Also posted the incident under (https://www.pacificaforums.com Forums: "2017+ Chrysler Pacifica Minivan Issues, Problems,"; Thread: Chrysler Pacifica 2019 Rear/Back Tailgate Glass Exploded).

Chrysler Customer Care was not helpful and didn't address this as a defect. The rep, she said they needed 2-4 weeks to investigate and then more time to conclude findings and resolution. They don't even want us to repair the vehicle until this time. They didn't even offer to arrange to have the van taken in at a dealership during this wait period and offer us a loner van to use during this time. "So I asked are you telling me not to repair the vehicle for 2-4 weeks that we need to use every day so somebody can come and inspect this in 2-4 weeks. Does this mean I have to put all the cleanup glass back in the van and park the van in the location of the incident (at church parking spot) for this inspector to inspect????" The rep's only reply was it is their process and the inspector needs to inspect to determine the how this happened.

I told them we cannot wait 2-4 weeks, we told them we can take the van to any Chrysler Dealership Service Department and they can have service advisors document the whole damage with videos, pictures, even they could be online if they wanted to confirm; their inspectors can write their findings based on all that documentation; the lady rep literally stated that Chrysler Dealership Service Department-Service Advisors are not qualified for this, so they cannot authorize that.

I told them, "Since you not going to help in anyway, my only option to get this resolved quickly is going through my insurance and have scheduled mobile at-home service to get this repaired via Safelite Autoglass. Will you at least cover my deductible that I need to pay out-of-pocket, just $250," and their reply was if I am getting it repaired outside then they cannot do anything to pay even $250.

I had a similar experience with my old Chrysler Town & Country where there was a defect with the van which we found when we lived in San Diego CA. Went to dealership, the service advisor drove the van under similar circumstances, reproduced the hazardous issue and we were the ones who had to help the service advisor stop the vehicle. The van was out of control and he also acknowledged the defect. We called Chrysler customer care from the dealership and asked the Service Advisor to explain the problem which he did. All Chrysler customer care rep could say was they opened case and I needed to leave vehicle there until they can investigate (for weeks and months) and didn't even offer loaner van.

Again, this was a new leased Van at the time. Since we knew how to control the vehicle if this happened, we just said we don’t need their help at the time, and they closed the case. In this case we didn't even ask for any compensation just needed their help to address this serious defect. Even when we report issues with their vehicles, Chrysler customer care does not have the slightest courtesy to understand of the trauma customers face 'cause of these defects, does not accept responsibility to address their own vehicle defects, does not value customers time or satisfaction.