Chrysler Pacifica

Chrysler Pacifica

 3.4/5 (1179 reviews)

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Overall Rating3.4 out of 5
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About Chrysler Pacifica

The Chrysler Pacifica has replaced the Town and Country. Read more Chrysler reviews to learn about other models.

Chrysler Pacifica Reviews

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Verified Reviewer
Original review: April 22, 2023

We find ourselves in a really bad spot. Our 2018 Chrysler Pacifica Hybrid has been at a dealership since the middle of November 2022. The battery pack and the transmission have been replaced and the car is still not safe to drive. There is no estimate as to when the car will be returned to us. We were told at the time that Chrysler would reimburse us for up to $75 dollars a day for the cost of a rental car, but without telling us, they changed their mind. They now say they will NOT reimburse us.

We’ve racked up about $7,000 in credit card debt, assuming we’d get it back. We’ve also paid five car payments for a car that we cannot use, and may never be able to. We have been told various reasons by Chrysler for their decision not to reimburse. That there is an additional recall against the vehicle that invalidates our previous agreement. Or that the car must be fixed before rental costs can be reimbursed. That is a red herring, as it seems likely to me that the car may very well never be fixed. We must now decide whether to continue to rent a car at our own expense, running up thousands of dollars of additional credit card debt that may never be repaid, or try to get by without one.

We have been treated with rudeness and a complete lack of cooperation by Chrysler customer support. Our emails are not returned. Our phone calls are not answered. If the phone is picked up, on a rare occasion, it is usually placed on the table next to the customer service employee while they continue their conversation with a fellow worker in the background. We’re really at our wits' end on this one. I’m posting this in part, because I want to warn everyone not to do any business with Chrysler or any of the brands belonging to their parent company Stellantis if you can at all avoid it. But also, because we honestly don’t know what to do.

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Verified Reviewer
Original review: May 25, 2022

The charger of my Pacifica hybrid stopped working a month ago. I went to the dealership and they told me that they don't have the part and they have to order it and it would take three months. I got it in one month but I spent 500$ more than usual on gas because I couldn't charge my vehicle. I told to the service manager in the dealership which I want compensation for my gas since they could not provide part on time. They told me that I have to call customer service. I called and talked to an agent named Sherry and the only thing she could say was she was sorry! Because of the covid, we have delays! I am disappointed with Chrysler and will not buy any Chrysler anymore and will not recommend it to anyone.

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    Verified Reviewer
    Original review: May 2, 2022

    Wanted to get warranty service on my Pacifica and I have to wait weeks to get an appointment, totally ridiculous and then weeks you can add quite a few more miles. Won’t buy a Chrysler again that’s for sure.

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    Verified Reviewer
    Original review: Dec. 19, 2019

    I bought my 2007 Pacifica on March 27th 2019. Since I have spent countless dollars on repairs. I first had to replace mufflers because they had a hole. in them. Then like many others...I will be driving then the car just cuts off. Took it to the mechanic who found nothing wrong. Driving to work one day the tire just broke off as I was driving. $340 repair. Then I've had hub bearings, control arms, struts changed. Still having problems.

    Fast forward to 3 days ago...engine misfired. Take. it to the shop, come to find out, 2 gaskets leaking oil into my coils caused the engine to misfire. The mechanics fix it only to find that it still misfires so they replace the fuel injector. Engine is still misfiring. Now they can't figure out why it's misfiring after basically replacing every part on my engine. I'm up to $1400 bucks of work so far and they still have the car to see if its an electrical issue. I feel like I bought a lemon and I'm a single mother of 3 barely making it. I can't afford to be without my car or to keep fixing it.

    15 people found this review helpful
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    Verified Reviewer
    Original review: Dec. 15, 2019

    We just bought this car lightly used and so far so good. There is a lot to like such as the heated seats and steering wheel, dial shifter, backup camera, power seats, 9 speed transmission and spacious cabin. There are a couple things they could have improve on as well. The input for the rear seat could be improved to make navigating the DVD screen easier and more intuitive. Also the van didn't come with a tow hitch or even prewiring to add one on which made installation a headache. Overall, a solid purchase.

    10 people found this review helpful
    Verified Reviewer
    Original review: Dec. 14, 2019

    2018 Hybrid Pacifica. Owned over a year, zero problems. 7800+ miles on 49 gallon of gas. Much more usable room than huge SUV that was traded in. Averages 34 miles a gallon when running on gas. Get around 36 miles electric before it goes into hybrid mode.

    8 people found this review helpful
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    Verified Reviewer
    Resolution response: Jan. 11, 2022

    My mistake in wiring the new speakers was with the incorrect wiring harness for aftermarket speakers. The correct harness for aftermarket speakers is 72-6515. However, knowing the incorrect harnesses had been supplied (by me, not the dealer), I just had the dealer reverse the speaker leads, took uncovered the ceiling mics, and all is fine, more than fine actually since now the noise cancellation is working like it should.

    Original review: Dec. 1, 2019

    Excellent trouble free car. I bought the lower cost series to get cloth seats and because of that I couldn't get the good speakers. I replaced the cheap factory speakers with good ones, but had to disable the noise cancellation microphones by covering them to prevent feedback due to the change. I wish Chrysler would offer cloth seats as an option on their loaded models, and wrote them to that effect.

    5 people found this review helpful
    Verified Reviewer
    Original review: Nov. 30, 2019

    I have been to the dealership with various problems since purchasing our vehicle new in June of 2019, each time being told that the problem could not be recreated. I feel like I purchased a vehicle that could break down at any moment and no one from Chrysler seems to care.

    11 people found this review helpful
    Verified Reviewer
    Original review: Sept. 16, 2019

    Our Chrysler Pacifica 2019 Rear/Back Tailgate glass just exploded while parked at church (Houston TX) parking lot on 09/15/2019. As we were exiting the vehicle, we heard a loud blast from behind. Turned around and couldn't believe my eyes, the Back-Tailgate glass was completely shattered and pieces all over the place. There were others at the parking lot at the time of the incident who also saw this happen. Many even came over and asked, "how did you glass explode?" Luckily my kids are safe, but now there's glass chips are all over the place even inside the tailgate.

    We had leased 2 Chrysler Town & Country vans prior to leasing this Pacifica and never experienced something like this. Started googling found similar posts on "Pacificaforums", namely, "Exploding 2017 Chrysler Pacifica window". This is a new van we just leased this year Feb-Mar 2019, with less than 3000 miles, so we hoped this defect would be covered under Manufacturer warranty. Opened Case Number with Chrysler Customer Care (+1-800-334-9200). Also posted the incident under ( Forums: "2017+ Chrysler Pacifica Minivan Issues, Problems,"; Thread: Chrysler Pacifica 2019 Rear/Back Tailgate Glass Exploded).

    Chrysler Customer Care was not helpful and didn't address this as a defect. The rep, she said they needed 2-4 weeks to investigate and then more time to conclude findings and resolution. They don't even want us to repair the vehicle until this time. They didn't even offer to arrange to have the van taken in at a dealership during this wait period and offer us a loner van to use during this time. "So I asked are you telling me not to repair the vehicle for 2-4 weeks that we need to use every day so somebody can come and inspect this in 2-4 weeks. Does this mean I have to put all the cleanup glass back in the van and park the van in the location of the incident (at church parking spot) for this inspector to inspect????" The rep's only reply was it is their process and the inspector needs to inspect to determine the how this happened.

    I told them we cannot wait 2-4 weeks, we told them we can take the van to any Chrysler Dealership Service Department and they can have service advisors document the whole damage with videos, pictures, even they could be online if they wanted to confirm; their inspectors can write their findings based on all that documentation; the lady rep literally stated that Chrysler Dealership Service Department-Service Advisors are not qualified for this, so they cannot authorize that.

    I told them, "Since you not going to help in anyway, my only option to get this resolved quickly is going through my insurance and have scheduled mobile at-home service to get this repaired via Safelite Autoglass. Will you at least cover my deductible that I need to pay out-of-pocket, just $250," and their reply was if I am getting it repaired outside then they cannot do anything to pay even $250.

    I had a similar experience with my old Chrysler Town & Country where there was a defect with the van which we found when we lived in San Diego CA. Went to dealership, the service advisor drove the van under similar circumstances, reproduced the hazardous issue and we were the ones who had to help the service advisor stop the vehicle. The van was out of control and he also acknowledged the defect. We called Chrysler customer care from the dealership and asked the Service Advisor to explain the problem which he did. All Chrysler customer care rep could say was they opened case and I needed to leave vehicle there until they can investigate (for weeks and months) and didn't even offer loaner van.

    Again, this was a new leased Van at the time. Since we knew how to control the vehicle if this happened, we just said we don’t need their help at the time, and they closed the case. In this case we didn't even ask for any compensation just needed their help to address this serious defect. Even when we report issues with their vehicles, Chrysler customer care does not have the slightest courtesy to understand of the trauma customers face 'cause of these defects, does not accept responsibility to address their own vehicle defects, does not value customers time or satisfaction.

    10 people found this review helpful
    Verified Reviewer
    Original review: April 28, 2019

    Bought this car like 2 years ago, an 05 with only 120k on it, I should have walked away from the start. Not even a month after I bought it I had to replace the catalytic converter and the alternator, let alone not even 3 weeks after that had to have the trans replaced and the terrible place that did it dinged up the car. Subframe is rusty - had nothing but issues with water getting into the interior of the vehicle and replaced blower resistors and blower motors multiple times. No BS. DO NOT MAKE THE SAME MISTAKE I DID. I'M LIKE 10K INTO A 3K VEHICLE now and can't afford to get my self out of it.

    8 people found this review helpful
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    Chrysler Pacifica Company Information

    Company Name:
    Chrysler Pacifica