Chrysler Pacifica Reviews
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About Chrysler Pacifica
The Chrysler Pacifica has replaced the Town and Country. Read more Chrysler reviews to learn about other models.
Chrysler Pacifica Reviews
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Reviewed Nov. 30, 2019
I have been to the dealership with various problems since purchasing our vehicle new in June of 2019, each time being told that the problem could not be recreated. I feel like I purchased a vehicle that could break down at any moment and no one from Chrysler seems to care.
Reviewed Sept. 16, 2019
Our Chrysler Pacifica 2019 Rear/Back Tailgate glass just exploded while parked at church (Houston TX) parking lot on 09/15/2019. As we were exiting the vehicle, we heard a loud blast from behind. Turned around and couldn't believe my eyes, the Back-Tailgate glass was completely shattered and pieces all over the place. There were others at the parking lot at the time of the incident who also saw this happen. Many even came over and asked, "how did you glass explode?" Luckily my kids are safe, but now there's glass chips are all over the place even inside the tailgate.
We had leased 2 Chrysler Town & Country vans prior to leasing this Pacifica and never experienced something like this. Started googling found similar posts on "Pacificaforums", namely, "Exploding 2017 Chrysler Pacifica window". This is a new van we just leased this year Feb-Mar 2019, with less than 3000 miles, so we hoped this defect would be covered under Manufacturer warranty. Opened Case Number with Chrysler Customer Care (+1-800-334-9200). Also posted the incident under (https://www.pacificaforums.com Forums: "2017+ Chrysler Pacifica Minivan Issues, Problems,"; Thread: Chrysler Pacifica 2019 Rear/Back Tailgate Glass Exploded).
Chrysler Customer Care was not helpful and didn't address this as a defect. The rep, she said they needed 2-4 weeks to investigate and then more time to conclude findings and resolution. They don't even want us to repair the vehicle until this time. They didn't even offer to arrange to have the van taken in at a dealership during this wait period and offer us a loner van to use during this time. "So I asked are you telling me not to repair the vehicle for 2-4 weeks that we need to use every day so somebody can come and inspect this in 2-4 weeks. Does this mean I have to put all the cleanup glass back in the van and park the van in the location of the incident (at church parking spot) for this inspector to inspect????" The rep's only reply was it is their process and the inspector needs to inspect to determine the how this happened.
I told them we cannot wait 2-4 weeks, we told them we can take the van to any Chrysler Dealership Service Department and they can have service advisors document the whole damage with videos, pictures, even they could be online if they wanted to confirm; their inspectors can write their findings based on all that documentation; the lady rep literally stated that Chrysler Dealership Service Department-Service Advisors are not qualified for this, so they cannot authorize that.
I told them, "Since you not going to help in anyway, my only option to get this resolved quickly is going through my insurance and have scheduled mobile at-home service to get this repaired via Safelite Autoglass. Will you at least cover my deductible that I need to pay out-of-pocket, just $250," and their reply was if I am getting it repaired outside then they cannot do anything to pay even $250.
I had a similar experience with my old Chrysler Town & Country where there was a defect with the van which we found when we lived in San Diego CA. Went to dealership, the service advisor drove the van under similar circumstances, reproduced the hazardous issue and we were the ones who had to help the service advisor stop the vehicle. The van was out of control and he also acknowledged the defect. We called Chrysler customer care from the dealership and asked the Service Advisor to explain the problem which he did. All Chrysler customer care rep could say was they opened case and I needed to leave vehicle there until they can investigate (for weeks and months) and didn't even offer loaner van.
Again, this was a new leased Van at the time. Since we knew how to control the vehicle if this happened, we just said we don’t need their help at the time, and they closed the case. In this case we didn't even ask for any compensation just needed their help to address this serious defect. Even when we report issues with their vehicles, Chrysler customer care does not have the slightest courtesy to understand of the trauma customers face 'cause of these defects, does not accept responsibility to address their own vehicle defects, does not value customers time or satisfaction.
Reviewed April 28, 2019
Bought this car like 2 years ago, an 05 with only 120k on it, I should have walked away from the start. Not even a month after I bought it I had to replace the catalytic converter and the alternator, let alone not even 3 weeks after that had to have the trans replaced and the terrible place that did it dinged up the car. Subframe is rusty - had nothing but issues with water getting into the interior of the vehicle and replaced blower resistors and blower motors multiple times. No BS. DO NOT MAKE THE SAME MISTAKE I DID. I'M LIKE 10K INTO A 3K VEHICLE now and can't afford to get my self out of it.
Reviewed March 19, 2019
Bought my '18 Pacifica May '18. January my car just wouldn't start, 3 tow trucks has tried. Dealership could not figure out what was wrong so they replaced the battery of the starter. 2 months later it happened again. It has been 4 full days, they still have not found the source of the problem. Forgot to mention that my car only has 7050 miles!
Reviewed Feb. 12, 2019
I had to take my fuse out to the stereo and heat so the battery wouldn't go dead... My radio stays on even with the car off... I was wondering if I replaced the radio would I have to program it... If anyone knows please let me know.
Reviewed Dec. 29, 2018
In 6 months of ownership, I've had to replace inner and outer tie rods both sides, sway bar links both sides, alternator was making transmission shift erratically and surge so I replaced that, strut blew out completely on passenger side (replaced both sides), engine light has never went off and I need to pass emissions in a few months, catalytic converter is bad and the whole exhaust system too - it hangs down, gas cap is bad, was told the subframe is rusting, there's a evap leak somewhere, there's a code for the intake, burns oil like a taxi - 2 quarts a month sometimes more sometimes less, leaks antifreeze, transmission bangs around in heavy traffic, and drivers side vents don't work for the heat. Last time I went through a car wash the things that slide next to the windshield to stop water from coming in both flew off, rain guards flew off too. This car is just a joke, if I didn't fall on hard times and need this car I would've set it on fire by now!
Reviewed Dec. 26, 2018
When you activate the cruise control, your odometer is gone! Accident: 5 miles ahead, where do I monitor miles? Car in median: 5 miles ahead, where do I monitor miles? See a trend here? Was this designed by someone that only rides a bicycle? Congratulations Chrysler, you will truly help Honda and Toyota sales.
Reviewed Sept. 4, 2018
This issues keeps popping up every once in a while. If I select the surround camera app while in drive and the vehicle is stopped, I cannot the change the camera view or close the camera by pressing the X button on the top right corner. None of the other camera view options work. If I put it in reverse and drive the screen goes to main uconnect apps. Also at the same time when I put it in reverse none of the other camera view options work. The screen remains stuck until I move out of reverse. I brought this to the notice of my dealer but they play dumb claiming it's not a known issue! However I have read about this very same issue on Chrysler forums and it is a really well-known issue. So the duplicity of the dealership is pretty obvious and they don't seem to care that I know that they are lying! The dealership is Earnhardt's in Gilbert AZ!
Reviewed June 21, 2018
My 2006 Chrysler Pacifica is the best car that I have ever owned. I dont ever want to think about having to buy another car. The car isnt fancy. It has a 3.5 motor. It will get up and go when you want to get on the interstate. It will get you where you are going. The only thing that I dont like about my car is that it has a terrible blind spot on the drivers side. Also you do not want to roll the windows down in the back if you are driving down the road. The car has a terrible roaring sound when you do this.
Reviewed June 17, 2018
It is a very attractive and a very nice family car. It is also very technologically advanced. I like how it is very handy and good for road trips. Its lights look super cool. I like its space in car, price, colors, designs, leather and inside features, handy censors and apps. But I dislike how you cannot get a sky view when you get eight seats in the car because I wanted it all. Overall very good and I would recommend.
Reviewed June 13, 2018
I love the features. It drives nice. It is comfortable as a passenger and driver. Lots of features that make it a great car for lots of uses. Lots of space for people and cargo. I like the remote start, ease of stow and go seating and kid friendly theater system. I really like being able to heat the car in the winter or cool it in the summer before getting in. However, the console drawer doesn't pull out so it is a problem if something gets pushed behind it. No spare tire. Key sense is difficult to disable and has annoying feature of limiting stereo volume making listening to my audio books difficult.
Reviewed June 12, 2018
Has been quite reliable considering a few major issues in the past 12 years. I'm happy with it. The catalytic converter went three times before 100k. It has a German engine and if I take care of the vehicle, it will last a long time. It is an SUV, very roomy and comfortable. It is a very safe vehicle - heavy duty. I would have like a bit more technology on the car, but it is 12 years old and I believe the updated technology was on the real expensive cars at that time.
Reviewed Dec. 12, 2016
I do not like the gear shift knob on the dashboard. It is too close to radio knob and while in Park one day with my foot on the brake, passenger reached over and thought they turned up the radio but when I took my foot off the brake, car lunged forward. Do not like the fob. If I pass too close to the car after I parked it, it unlocks the car I just locked. Think it should come with a CD player. SHOULDN'T IT HAVE COME WITH A SPARE TIRE. It didn't come with ONE which is necessary I feel. Dealership didn't have variety of colors. Headrests lean forward too much.
Reviewed Nov. 6, 2016
Anybody have any overheating issues with their 2004 Chrysler Pacifica? Mine just died last night and I'm trying to trouble shoot it. Any kind of help would be great. I haven't tried starting it again yet.
Reviewed Sept. 29, 2016
I am currently on my 4th Pacifica. My latest one took me a while to find. With owning so many of them and over 500k miles on them, I think I'm pretty knowledgeable about them and the issues most people encounter. I've worked for Chrysler and Ford and 4 different auto suppliers over the past 35 years. I've owned a 04, two 06's, and my latest is an 07. Pacificas have issues based on year and mileage like every other vehicle. One common complaint is rusting motor mounts. 04 and 05 models are known for this. A design flaw from Chrysler they fixed in 06. The drain for the AC is directly over the mount, plus there was an issue where the mounts were undercoated separately.
And they sometimes weren't coated well enough at the supplier if buying one, regardless of year, check the engine mount and subframe for rust. 2 minutes that will save you a lot of trouble. You can change them yourself with a jack and hand tools. A $400 job fixed for $50 and about an hour of time. If the subframe is rusted walk away. That is a huge cost, $3000 or more. Stalling issues are usually hard for most people to figure out because of intermittent failure of the coil packs. I fought with my 05 with this one and used a connection at Chrysler corporate who let me know that one. After a shop taking 2 weeks and still not finding the problem it got solved in minutes. This is a very easy part to replace yourself. They cost $50 each and you can play swap around to find which ones may be gone or have them tested. I replaced all 6, but a dealer will charge you about $1500 for an hour to put in $300 worth of parts.
Check engine light is usually code 455, evap system leak. This code is on in almost every Chrysler product with any age or mileage on it. Usually a hose gets a pin prick hole in it causing the light to come on. It's a nightmare to find this leak. Rarely it comes on due to a worn gas cap. I replace the cap when the check engine light comes on. If it won't go off I don't worry about it. Just check the code every so often to make sure it isn't a code for something else. The truck will run fine if this is the case. The other recurring issue seems to be sometimes the gas tank is reluctant to allow you to fill it. All Pacificas have 2 fuel pumps. A primary and a secondary. Many times the secondary pump fails and isn't diagnosed. This pump moves gas from the side of the tank to the primary pump.
When you get lower on gas and go around a sharp curve or up a steep hill the primary can't pick up the gas and the motor sputters or stalls. The secondary pump only costs around $40 compared to $120 for the primary. Like all vehicles some engines and transmissions are better than others. The best by far is the 4.0L V6. While it gets lower fuel mileage than the 3.5L or 3 8L, it is far more reliable. The 3.8L is better than the 3.5L. Thank God they never put the piece of crap 2 7L V6 in it. These are great vehicles if taken care of.
Other than the motor mount issue only issues are due to maintenance. Buying a 12 year old truck with 150k miles on it there are bound to be areas that could be ready to fail. A timing belt is recommended being replaced at 100k miles, having one fail at 175k miles and calling the truck junk? And by the way, Pacificas are rebodied Chrysler minivans. A LOT of parts interchange and the drive trains are identical. Almost all mechanical parts are identical.
Reviewed March 13, 2016
When it's cold like 35 Degree my engine Light is off and my gas gauge works fine. When it warms up then my gas gauge goes all the way to empty and my engine light turns on. Someone told me that my chip setting on my gas gauge module software need to be upgraded, and someone else told me it the fuel sensor in the gas tank?
Reviewed March 8, 2016
It's my Chrysler Pacifica 2004 I bought 2 year and I have a sub frame rust problem and couple months ago I replaced Mort mount and two week I just replace the basket. Is there a recall on this car or a lawsuit?
Reviewed Jan. 5, 2016
Bought my 2008 Pacifica with 11,000 miles in 2008. I loved the car as far as room and ride and performance went. Now flash forward 4 years when the problems begin. At first it began turning on the auto headlights in the middle of the night in the driveway. Not a huge problem, I just stopped using them. Next the radio begins to change mode and stations as I turn the steering wheel, but only in 80 degree weather. Then the driver's side seat stops working via the switch on the door. Just have to live with the seat position. Then the automatic shift lever locks in the park position and the car cannot be moved. Then while driving at about 96 K in miles, the motor mount breaks. I have replaced three mounts, and the engine still sits on the frame. No one can seem to solve the problem, shy of spending another $850. This has gone from a car that I once loved, to a money pit!! Run away from these cars as a used vehicle!!
Reviewed Nov. 24, 2015
I have an 05 pacifica I was driving then it just turned off. Wants to start back up but won't. It has a spark but could be the problem. Please help. I don't wanna junk it.
Reviewed Oct. 26, 2015
A friend has not even owned the car a year and has already put over 3,000 in to it, has changed the same motor mount himself twice and the second time it hit the radiator. Now he is waiting for that.
Reviewed Sept. 27, 2015
Had 4 fuel pumps replaced in both tanks, only take a couple of gallons at a time after fuel pumps replaced, runs fine for about 5 months before pumps need replaced again. Passenger side tanks left fuel and does not transfer fuel to other side or accepts gas into tank. Transmission issues doesn't allow cruise control to work. Control board under drivers seat broke and won't adjust seats. Thinking about throwing car away due to repair cost, just bought it last year for 5000.00 - had nothing but trouble with it. Cannot afford to keep it or buy a new one now. Also had several normal wear down on ball joints and differential.
Reviewed Aug. 20, 2015
In 2012 we bought a 2004 Chrysler Pacifica. While having an oil change the guys informed me that my engine was not in good standing. I went ahead and took a look and saw that the engine is literally falling through. The bottom mounts were rusting out. Took my car to a Chrysler dealership immediately to see how much this would cost me. They quoted a 2,000-3,000 price range! Having no warranty, I am left to figure out what to do. Being a single mom at this point in time now. Having 5 children to provide for, I cannot afford this and nor should I have to. Warranty or not, this is not a consumer problem... This is a big mistake, and could be even bigger if it causes injury or death, by the Chrysler Company.
I began to investigate why this had happened to begin with. Come to find out, we were not alone in this situation. The 2004 Chrysler Pacifica model and prior have had many complaints pertaining to the lower engine mounts rusting out. Here is why: the air condition unit leaks down onto the motor. No car to drive as of today because noticed car acting odd earlier today and engine mount on front driver side is now resting on my car frame. Time to pray someone might have good news in the recall area and Chrysler will just do the right thing.
Reviewed Aug. 11, 2015
Yes my 2004 Pacifica starts fine but while driving it will die. It starts back up but may die. It may go 25 miles before it dies or go 50 feet. What can be the problem?
Reviewed Aug. 7, 2015
We have problems with our 2007 Pacifica. The ignition switch moves around and can be tightened with my finger. There are times car will not start, must turn key every few min. and it will start. Good battery. Steering locks up after going through puddles.
Reviewed Aug. 6, 2015
Called Chrysler today to find out if there was a recall on my car's fuel tank because of the problems I have been having with my check engine light continuously coming on, the struggle of filling it up (car sometimes refuses to take gas or it spits it out)) and the gauge needle falling from mid tank to empty within a matter of minutes. I also went online and saw the thousands of complaints from Chrysler customers about the same problem. Chrysler`s response to me was "have your intake valve checked" and there is no recall.
I have for three years thought that this was my problem and spent lots of money trying to get it fixed, notice I said trying, IT'S STILL NOT FIXED YET!!! Looking online it seems other Pacifica owners are having the same issues. To be honest overall my Pacifica is a good car, just need Chrysler to recall the crazy fuel tank. Can someone tell what are we going to do about it? After there is enough money you have to spend just keeping up the maintenance on a car, fix manufacturing problems should not be the consumer's problem too.
Reviewed July 30, 2015
Bought a 2005 Pacifica for my wife. New driver. She found it very easy to drive. I was so impressed by the ride and handling, especially the control whilst sliding intentionally sideways on fresh snow (demonstrating how to drive in these conditions) that I bought an '04 for my work car. My regular car is an '04 SRT4 bought new so I know good handling. 05 has 190k km, the other 227k km. Both engines run well. The higher km car still does 9.8 L/100 km or 24 mpg. It has had excellent maintenance from record and evidence I've seen on the parts.
Most of the bad reviews you'll read here are from second or later owners. They do not know the car was serviced properly before they owned it. Those reviews are invalid. Some are just silly. They bought a used old car. They got what they paid for and risked that the car was not abused. I will say I had a strut mount fail on the 05. Dangerous. Could have caused death. But I had just replaced the struts and the only part I did not replace was that mount and springs. Possibly an original part with 190k on it. Metalurgist examined it and it was fatigue from flexing. Lesson learned. Buy quick struts. Replace ALL these parts. Though the analysis shows stupid design with three small holes that likely led to the failure. Just replace the strut assembly for your own safety on ANY high mileage car. Bonus is you can do it with hand tools yourself and save some cash.
So far both cars are excellent. Yes I need to do motor mounts on the 04. It's 11 years old with 227k on it. What would you expect? It is in far, FAR better condition than any of the cars I've owned with half the mileage and 30 years of experience with cars. I would recommend this car to anyone. Just check maintenance records and be aware it is a used car. It is not the manufacturer's responsibility once warranty is finished, no matter which manufacturer.
Reviewed July 29, 2015
Bought my 05 Pacifica, used with high miles, for a good price before I read any of the many horror stories that I've read about now because I really liked the body and family members that have the same car - love it. But nonetheless I bought it and put quite a few more miles on it as mine has 240000 miles on it and I'm now needing front struts and motor mounts and a timing belt and I'll fix these things. And hopefully put another 100000 on her cause it looks and drives great with plenty of room. Our whole family loves it. One thing I don't understand is the short few years they made these and with all the bad reviews, I sure see them EVERYWHERE and I literally mean at least 1 every 2 miles I drive and I live in Michigan. But overall great car (maybe I got one made on a Wednesday instead of the famous drunk Friday or hangover Monday). LOL. Hope this helps someone out there.
Reviewed July 28, 2015
This crossover has been great for my family of four and easy for my wife to handle. Great alternative to a van. No problems on the road, and a comfort for long trips. I believe that the 2006 model was still manufactured with Daimler, that may contribute to its success. But with any vehicle, if you take care of it, it will take care of you!
Reviewed July 26, 2015
I bought a 2007 Pacifica 5 years ago. Had 30,000 miles on it when I bought it and now have 200,000 miles on it. I commute an hour to work everyday and so far the only problem I have had with mine is I just had to put new bearings on it. But other than that have had no issues or problems whatsoever. Has been a great car. I can fit 6 in it comfortably and get 24 miles per gallon. Best car I have ever had!
Reviewed July 15, 2015
Bought 2007 base model Pacifica used, 70K miles. Piece of crap. Took it on a road trip and was stranded 50 miles from destination. Just shifted itself from 4th on highway to 1st, then stalled completely later in 1st while limping along. No indicators, codes read misfire. Got a mini-tune up-- spark plugs, wires, replaced an injector. Mechanic told me the motor mounts are shot and some kind of leak in evap. Ran better after that and got me home with the check engine light on the whole way.
Then, started stalling--60mph, 20mph-- no matter, one ding, no lights, no codes. Weird. Like another poster here. I stopped driving it. Put it in GM dealer (who sold it to me) shop for repairs. They held it for 2 months. Got it to fail 3 times then gave it back unfixed. Another story there! It seems to stall in wet weather, but not completely, like it's missing linkage clips and can't quite shift gears--just stops-- Then gets its second wind and goes forward again. Then, it stopped. Service Immobilizer. What a scam that is! Wish I could disconnect it. Just had it towed for the 4th time since March. Run Away if offered a Pacifica!
Chrysler Pacifica Company Information
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- Chrysler Pacifica
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- www.chrysler.com