Carvana Reviews

I purchased a used 2017 Mazda 6 from Carvana with only 20k miles on it which arrived 4 days ago. First item to not me is if you finance through a 3rd party, you will not receive your car in 48 hours as advertised. That process takes much longer and will be several days. Carvana says they do a thorough 150 point inspection... I took it to a mechanic I trust to get another pre-purchase inspection. Turns out I had extremely dirty oil, my car battery isn’t functioning properly which caused a ton of codes to be pulled up, and my cabin air filter is in need of replacement. What a horrible inspection job they did! I had to jump through all kinds of hoops to get the oil change reimbursed and not even sure they will cover the cabin air filter. I haven’t received the check yet for the oil change, so we will see if they follow through.

I have purchased many new and used vehicles in my life, and the one thing I dread is spending hours at the dealer, so I wanted to give Carvana a chance. The process of looking, buying, picking up, etc. was great. The nightmare began after I picked up my vehicle. After ten days, the engine light lit up, and then a few days after the brake light. I made all of the calls I needed to make and had to wait for the day of my appointment. The engine light issue was covered under the BMW warranty, but the brakes were not, of course.

I was skeptical about buying a car online, but I took the leap. Sale experience was straightforward and everything went as promised. Car was delivered on the date promised and the driver called ahead to give me his ETA. Had an issue with the title which was a DMV mistake, but Carvana handled the entire issue with DMV and provided me with numerous progress updates. Can't say enough about the customer service and followups I received. Thanks, Scott!

I 1000% do not recommend this company. Here’s why: I bought a car in 2018 and the transaction was seamless. Fast forward to 2019 and they completely drop the ball In communication. As we know Carvana houses 15-20 THOUSAND cars at an offsite location. It just so happened that the car I chose was “incorrectly scanned into the wrong location (New Jersey)” 3+ weeks in a row and the only way they could seem to notify me was as I’m on my way to pick up the vehicle. I missed days of work because of this. To rectify the situation I was offered a $300 check which actually was only $100. After calling and talking to at least 3 people who did not care to correct nor inform me that it in fact was a $100 check. I’m like, “I didn’t pull this number out of my rear end.” I SPECIFICALLY heard your representative mention this $300 dollar amount.

Positives: Online process was easy. They do all the car registration and stuff when you finance. Customer support is nice. The 7 day money back guarantee is good. Negatives: THEY DO NOT CHECK THE CAR BEFORE SELLING. TAKE IT TO A MECHANIC! My car had a flat tire by the 8th day. The mechanic found lots of issues with the cv joints, engine mounts, and oil leak. Both rear tires are bad. One was flat by day 8.

My son bought a car from Carvana a few months ago and unfortunately I could not be present when it was delivered. A few days later I noticed the tires were mismatched and not even the correct size for the make and model. We even had a mechanic confirm the tires were mismatched. When my son called Carvana to have the situation corrected they refused to take any ownership of the problem -absolutely pathetic. I'm sorry I even referred him now especially after I had to spend $445 for 4 new tires! No worries though, there are plenty of competitors eager to have our business.

Purchased a Toyota Camry in 2017. Purchase was fairly easy, my vehicle arrive at the indicated day, however, when I paid it off early with a cashier's check, 4week-5weeks after which the company acknowledged they had received the check (which was certified), but they would not apply it to the account. I kept receiving call to pay my monthly note. When they had receive a CC of 8,000 dollars. I have a difficult time with the financing company used by Carvana to send my the title of my car. I have was about to file a compliant with BBB. So I will not use that financing company again. Carvana should work with a company with good customer service to retain their reputation.

I purchased a car from Carvana, a 2017 Kia Sportage with only 12,235 miles. The purchase process was easy and I was excited to go pick up my car from the Houston, Tx vending machine. The car looked very nice inside and out when picking it up. On the drive home I noticed some shaking while applying the brakes. Pretty bad shaking, that concerned me. It was difficult to get to the right person to help me but I got set up with an NTB appointment to have the car looked at.

I just bought a beautiful RR Velar from Carvana and I would recommend the experience to anyone that is thinking about using Carvana to buy their next car. I have to be honest, I was skeptical and my girlfriend tried to talk me out of it, however I found a great deal and I was willing to take a chance largely in part to their return policy and warranty. The buying process itself was very clear, easy, and straightforward. In fact, I would say it was superior to a traditional car dealer transaction. There was no haggling and paperwork was simple. Everything was done online.

They have the Worst customers service. The don't honor their warranty. The 7 days shouldn't include holidays, weekends or how long it for the car to sits at the mechanic shop. They blame the customer for their problem they create. I bought the car on 23 December 2019 with the check engine light on. The sale person told me that Carvana mechanic couldn't figure it out. So I trust the salesperson that I should that it to a specialty mechanic and it could be fixed. I took the car to a specialty mechanic. They said it can only be fixed by dealership. Sliver Rock wouldn't guarantee it would be covered under warranty. Carvana said they had a special team that handles this type situations like mine.. but Carvana wouldn't guarantee they would cover it. I could not get the car in the 7-day window to the mechanic due to closed for Christmas holidays... was told it would affect the coverage.

I filled out an online appraisal with Carvana and they appraised my car to be worth 5,683 dollars. I agreed to the proposed amount and set up a date to drop the car off to them. I was told I could use that value as a down payment on a car, and it showed as a credit in my profile. When I viewed any car, the credit was applied to the price. Then once their Black Friday sale began (they were offering 1,000 off all vehicles) the credit disappeared and when I attempted to do the redo the appraisal process, they now said my car was worth 3,400. The initial appraisal was two days prior and I used the exact same information.

Just a god awful company to try and work with. Maybe if you are in a city, but they will not deliver or uphold their promises about delivery. They hacked into my account and changed the price because they did not want the expense of delivery after confirming the purchase. They wouldn't deliver the car. Kept telling me one thing and saying the deal was complete and then changed the deal. Overall the worst buying experience ever. Stay away. Don't trust them!

Nightmare experience!!! Don't spend your valuable time with Carvana, they are scam artists. This is my second experience with Carvana, first was relatively okay, oh boy! Second is the worst!!! ABSOLUTELY make sure that to match each and every specs they advertised for the vehicle. Carvana is known for false advertising. In my case integrated Navigation system was missing though they put that up in the description. We filtered down to the case specifically narrowing down to Cars with navigation. When I contacted them, they are offering $100 for the missed information. What if a pricier part was missing that costs thousands and all they offer is $100 for luxury car. That is an insult to the injury.

I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5 star ratings "Too good" to be true. It's almost apparent they are fake, and paid for. My car arrives after 14 days of "Shipping". (In October) With two flat tires. Just dropped off, no delivery whatsoever. Since it too such a long time to ship, my 7 day test drive had expired. After informing the staff several times about this issue, no one corrected the 7 day timeframe to my knowledge, nor offered to correct the two flat tires I sent pictures of.

I have had the worst car buying experience. I have had to contact them several times for various issues. The lender has yet to receive the title- 5 months later! They are threatening legal action and raising the interest rate! Do not buy from here!

I purchased a 2016 Mazda CX-5 on 8/2/19. The online transactions went smoothly but things began to fall apart when the delivery date came. I was scheduled to pick up my car on 8/2/19 at 4:00pm at the Gaithersburg location. About 2 hours before delivery I received a call from Carvana saying that delivery would be delayed because the vehicle failed Maryland State Inspection due to the brakes. (FYI, the car was advertised as having brand new brakes) I needed the vehicle 8/2 because I was heading out on a road trip on 8/3 so this presented a big issue.

We purchased a 2015 Ford F250 8ft bed truck as advertised online from Carvana.com. When the vehicle was delivered it was a short bed truck not an 8ft as advertised. We purchased this vehicle and paid the price for this vehicle based on the understanding that the product we were purchasing was an 8ft truck bed. There is a price discrepancy between and long bed truck and a short bed truck. $2,000-$5,000. According to our bank and a few other car dealers I contacted.

Carvana. Sep 25, 2019. ** "Bait and switch". I purchased a car from them online and photos don't show all the damages, I get a call that they damaged car in transport when I get there to pick it up they say "don't worry, I will take photos and they will fix it" as well as additional damage. The problem is they don't fix it. I then decided to swap for another car but a day later after signing contracts they call and say they need more money down, so I said just leave it alone. I will keep the original car until I find one that fits with down payment, in the meantime they had to rebuild the original car and it ended up putting me out of the 7 day return period. Very dishonest and deceptive car dealer.

Lack of communication about contracting out financing. Apparently, I was suppose to receive a "blue folder" when the vehicle was delivered. I did not receive this folder. Secondly, I was apparently told (although perhaps I am losing my mind) but have no record of being told that the finance company was not something they actually do...although this is what is advertised on their website. There isn't any mention of a 3rd party financing. It is assumed I will know that they don't do their own in house financing. I am not psychic. The first I heard of this company was in a text message and thought it was more telemarketers harassing me. This isn't okay. Consumers shouldn't have to try to figure out who is authentic and not. Companies should make as huge of an effort to relay the information of who the payment goes to as they do the registration. To the Consumer, it is maybe perhaps more important.

I like how easy it is to see everything. It was so great seeing everything I wanted in cars I was searching for; I'd never go back to the old ways again. This is such a huge step for our future and makes car buying easy! I don't know what I'd do without it now. It was such a technological advancement in today's society. Can't wait to see what the future holds now. It was recommended by so many people and I seen advertising on YouTube for it so I decided to try and I wasn't disappointed.

Carvana is one of the best car searching platform, all cars are beautiful and good cars they provide. Also they provide very high and medium cars and their deal is great and you can appreciate their deals.

I thought Carvana would be great but next time I'd rather see and drive the car before it being dropped off to me. Carvana only has locations in a few major cities. The closest one to me at the time was Atlanta Georgia. I was living in NC so decided to have them drop it off. Overall the car looked just like the pictures on the website. There were some hidden fees about how much it cost to deliver the car. So your interest rates go up slightly. Other than that, I actually think the site is amazing. Carvana has great reviews and the interest rates are great. You get to drive the car for a month and if you don't want to keep it you can return it hassle free. That's what they say anyway but I'm sure there's some type of catch.

The overall experience was good because it could estimate how much the car I wanted cost compared to how much every other car is on the website of the choice. I like the features that show how much the payment would be per month with my credit score. But I do not like not being able to see the car I want in person until I go to the lot.

It was a well crafted website that had plenty of options and things I could look over within it. If I could spend more time on it and view everything it had, I'm sure I could find even more to it. Overall had a great search engine that included and made certain to take into account just how many things a person might be looking forward when searching for a car. If I had to include one issue I had with the site it is the matter of finding a very special kind of car. They had me down to the brand but after that the whole process got a bit more tricky.

The site really does help you find a car and purchase the type you want to buy and it's been very good overall. It's one of the easiest sites to use overall mostly. I like it because it's very helpful in lots of ways and it makes looking and searching for a car easy and fun and it keeps you safe and secure.

I had a great experience. Easy and quick, faster than I expected. Great customer service and very helpful.Also, very fair pricing and easy financing options. I like that you can purchase a car completely from start to finish in the comfort of your own home, no sales people to deal with, financing options and amount were made known almost immediately.

Very impressed with the process and delivery of my purchase. My car arrived exactly as described. Financing through Carvana was completed just as quoted. No hidden fees or red tape. I have and will continue to refer Carvana to family and friends.

The site is pretty well laid out but it could be made better as search is pretty rudimentary. Search is more company oriented than customer oriented. Other than that, customer service is pretty good as they follow up literally in real time.

I bought a 2015 Honda Minivan. I like it. They took a month longer than advertised to get me the car. They were fine. The big problem was, I should have bought a local California Car. The car I got was from New York. It has corrosion from the salt and ice. Right now it is in the shop getting a new positive battery cable because it was corroded, loose and did not start, from the corrosion. This is not Carvana's fault, but again, I could have avoided the problem buying a local California car.

I was looking for a 2010-2013 Automatic Toyota Corolla with a light interior (I live in Arizona where a black interior is suicide in the summer). The site would not allow searching interior color, and most of the cars that came up had black interiors. Also, some of the photos were of different cars than the car listed. One I saw was listed as automatic, but the photo showed a stick shift. I never bought from them; found the car on Autotrader.

Wanted a newer vehicle, knew what I was looking for. I was able to find it online, without shopping around from Dealer to Dealer and squabbling over price. Also, took my trade at a reasonable offer. Was delivered directly to my home and they handled all the paperwork.

Eve Sleep was one of the cheaper brands and came as a set with the headboard. We really needed a mattress and we're not picky when looking - it was comfortable when we laid on it and in our price range. It is a California king size so it gives me and my fiancé enough space to spread out, plus it is long enough so his feet are not hanging off the end of the bed. However, it is a pillowtop mattress so it can't be flipped if I sweat a lot on the mattress. It also has springs in it and we are now feeling and hearing them because it is getting old.

It’s soft and has memory foam. It doesn’t make a squeeze sound. It is good quality fabric and you can personalize it without compromising the quality. It has a good size for the family that makes it easy and comfortable especially when you lay down. It also doesn’t get less softer even if it has been years. But, the price is a little expensive but it is worth it since it last longer. You have to see the product properly to make sure there’s no tear or alteration when you buy it.

This mattress is extremely comfortable and very clean and very durable. It soft and easy to use and move. I enjoy the mattress a lot but there is few things I would change about this mattress. I would like the mattress to have better handles on the side to flip it easily and move easily. But the mattress is great and we love it. It is high quality and at a very good price.

The mattress was on sale and much more affordable compared to the other brands that were in the store. Plus other people have mentioned this brand to me before so I thought it would be a good choice if I purchased it. Although the mattress does not have any luxury or expensive features, it is good enough to sleep on and lets me sleep all throughout the entire night. It is so comfortable. I really enjoy it too because it feels so good on my back when I lay down in it and try to go to sleep at night.