CarMax Reviews

I found a 2017 Corvette with 9500 miles online CarMax. Without any obligation they shipped the car to Shreveport about 100 miles away. I was permitted to inspect and test drive. Still a great car 2 years later!

The lady that was helping me was super sweet, super kind. She had this energy when she answered the phone that just made me perk up and be so excited. And then she told me her name was Beyoncé and I knew that I was blessed today. She helped me get an offer online and reschedule my appointment. She was extremely helpful. Very patient and very kind. Would call again for this one of a kind girl!

I would like to thank Ryan, Andy, and Gus at the CarMax in Plainfield Illinois for treating me like a KING. I sold my 2021 Chrysler Pacifica, and it could not have went any smoother. Thanks again to the great bunch of guys at CarMax in Plainfield. Rick

I just got my third car from CarMax. The first two sales and cars were flawless, but this one had a hitch --- The local CarMax dealer (Morse Rd., Columbus, OH) however, bent over backwards to make it good. I was motivated because my prior car had been rear-ended and totaled. I chose a car that needed to be transferred from out of state; a 2022 Hyundai Tucson with just over 30K miles. There was a $99 transfer fee, but I was pretty sure I was going to buy it, so I went ahead and paid it. At the time I was driving a rental car; the first few days were paid by insurance, but for unrelated reasons I wasn't able to get another car quickly, so it was out of pocket.

Carmax is not what they used to be. They have become just like any other dealership, maybe worst because their prices are higher. I bought a 2019 Toyota from Carmax with a one-year extended warranty. Nine months later, I started having issues with the "Certified" vehicle. We took it to Carmax and supposedly, they repaired the problem. A few months later, we had the same issue, well guess what, the warranty had just expired. Now there are a number of small issues that are beginning to pop up, which will cost upwards of $2000.

I’m giving CarMax 1 out of 5 stars based on my real experience buying 2 vehicles from them within a 17-month period. On paper, the “no haggle” model sounds great. In reality, buyers still need to be extremely careful and do independent inspections and research. Here were the biggest issues I experienced: Inaccurate or incomplete vehicle history reports. Both vehicles I purchased were listed by CarMax as having no accidents. Later, when attempting to resell one of the vehicles, I learned there had been a prior minor accident reported. Additionally, both vehicles showed signs of repaint work with mismatched paint coloring that was not disclosed upfront. Incorrect trim advertisement One vehicle was advertised as a higher trim level, but after checking the VIN, it turned out to be a lower trim model than advertised.

6909 Southwest Freeway, Houston,Texas: We purchased a GMC Terrain 2023, there was issue with this vehicle after viewing it on lot. Service Adviser stated that they could take care of them, brought it back…some of it was professionally done, but there was an issue with the passenger side front fender, and alignment of the hood. Came back second and four time for the passenger fender that kept popping out. Finally we took it to a Collision Shop near my home. The shop took photos, and explained that someone (CarMax associate) try gluing and shaving the plastic part as well as putting screwing to hold it together.

I purchase a vehicle from CarMax… but you would think that before placing it on lot for sale, they would have gone over it a repair any issue with the vehicle. I had to point out issue on the vehicle, bringing it back two times for a repair that should have been done the first time (after taking it to a collision repair shop and paying for a repair report, pointing out what was wrong and what should have been corrected the first time). They replaced the bumper, but… now failed to match up the paint to the rest of the vehicle, now I have to come back a fifth time to bring it back to get it fixed (paint match up to rest of the vehicle).

I’ve browsed CarMax before but it’s been maybe 10 years since then and it’s been so long because even back then the vehicles were very subpar as they are today. I thought I would give them another chance since it’s been so long. I didn't want to cross them off the list because of one bad experience 10 years ago however this experience in 2026 was even worse. It was a 12 year old car that was overpriced and cosmetically terrible. I’m talking about damages all over the body and tears in the leather interior seating, vehicle was dirty and legit looked like they just got it from a backyard auction and ran it through a gas station car wash. The only thing the car had going for itself is the low mileage for the year. I guess that’s what they figured would sell the car.

Horrible customer service and horrible online quote. After putting everything in that they requested, my quote came out to 1200. Pay to have the car towed there after calling twice to ensure the quote would be taken, and get there for them to offer me 300. Horrible representative when I arrived after asking if I could have it picked up by another company who is paying more they said, 'idk it'll get towed eventually.' Would never recommend them to anyone. Waste of time. Could have had someone come to my front door and buy it for $500, but since they wouldn't even allow me to leave it for a few hours, it was sell it to them or pay for a tow.