CarMax Reviews

Went to get a car financed today in Greenville, SC. An agent named Fernando helped me get a good rate and I left with the perfect car for me. I couldn't be more grateful.

Looked for a quote from CarMax online. Went to store (Florence, KY), gave them m quote number. They took the keys, drove the car around the lot, came in and offered me the online price. No discussion, no haggling. Tell them the trufh if using online, they meet the price quoted. NEVER had such a decent experience with an auto company, buying or selling.

I found a 2017 Corvette with 9500 miles online CarMax. Without any obligation they shipped the car to Shreveport about 100 miles away. I was permitted to inspect and test drive. Still a great car 2 years later!

The lady that was helping me was super sweet, super kind. She had this energy when she answered the phone that just made me perk up and be so excited. And then she told me her name was Beyoncé and I knew that I was blessed today. She helped me get an offer online and reschedule my appointment. She was extremely helpful. Very patient and very kind. Would call again for this one of a kind girl!

I would like to thank Ryan, Andy, and Gus at the CarMax in Plainfield Illinois for treating me like a KING. I sold my 2021 Chrysler Pacifica, and it could not have went any smoother. Thanks again to the great bunch of guys at CarMax in Plainfield. Rick

I'm highly disappointed with my account manager Bre (Breanna) and Carmax Auto in Kenasaw, GA for generating a Repossession letter to my address on July 15, 2026 after receiving and confirming my full and FINAL payment of my Nissan Pathfinder on July 14th, 2026. This shows how careless and unprofessional Carmax representatives are towards their customers. All they think in their minds is Repossession without knowing that some customers can pay off their cars before their due days are over!

Paid cash for my vehicle 3 months ago and still have NO TITLE nor can I register my vehicle. My car has been sitting in my garage for the past 2 months because Carmax's Customer Service is absolutely horrible. There is no Customer Service. No one will return my calls or give me updates on my situation. I will NEVER purchase a vehicle from Carmax ever again and will make sure that my family and friends don't either. A complete waste of my time.

I am trying to pay off the balance. I called the number TWICE and they transfer me to an automated number that is supposed to get my bank routing number and account number but it glitches and just spews out numbers. The second human I talked to said to press 7 to get back to her if there were more glitches but nothing happened. Their system is totally screwed up!!!!

I purchased a 2018 Audi A4 from CarMax Savannah on May 5, 2026, as a birthday gift for my 16-year-old daughter. During the first 72 days of ownership, my family lost normal use of the vehicle for approximately 56 days. The vehicle was sold with incorrect wheel and tire sizes, later experienced an air conditioning failure, and spent more than six weeks in CarMax’s possession for repairs. After finally getting the vehicle back, my daughter discovered a severe cockroach infestation with insects coming from the air vents, trunk, doors, and interior areas of the vehicle. The vehicle was immediately returned to CarMax for professional remediation. Throughout this process, multiple Customer Relations cases were opened and, to my understanding, at least one was closed without notification or meaningful resolution.

I was actually ok with the purchase and the folks in Bristol TN. The problem is the MaxCare. CNA denied the warranty. The issue started 6 months ago (son in college and summer internship so it just got worse while he was gone). He put a small lift kit a few weeks before the claim. It was denied even though Ford says known problem. They can't prove it broke it in 2 weeks-so how do they void claim. If carmax is pushing this crap, they should choose better suppliers. Run if they try and sell it to you.