Carfax Reviews

A dealer ran a Carfax on my vehicle I wanted to trade in on another vehicle. The salesperson came back with the report that showed my vehicle was reported as a total loss due to an accident. I was in a minor accident with the repair bill being $5,020. The dealer told me he did not even want my trade but if he did take it in on trade it would be worth at least 10k less because of the report. I have sent everything (repair bill and ins co. info) to Carfax but they won't even respond to me except with their automated responses.

In July 2013, I requested a Carfax on a 1972 Cutlass Supreme. Confirmation # ** Approval Code #**. I found out later that you do not go back to 1972, so I did not receive a report. Please reimburse me for $58.62 that I paid with my credit card.

I need to buy a used car asap so I subscribed to Carfax online. I choose the unlimited package to make sure that I am not limited in reports quantity. After 5 reports CarFax denied my 6th search.

When I bought a new car and traded in my 2007 Sierra, the dealer showed me the Carfax stating that the truck had been in an accident, overturned, ran off the road, and hit a ditch. Nothing could be farther from the truth! I was a passenger in the truck which my husband was driving. We were trailering a brand-new boat (we found out later that the boat dealer never adjusted the trailer to fit the boat). We got up to speed on the Garden State Parkway just north of Cape May, NJ, when the trailer jackknifed, sending the boat off the road and into the grass. The truck stayed on the road, and sustained no damage. The police officer treated the incident as "loss of cargo."

In 2009 I purchased a 2007 Infiniti M35. Of course before purchasing the car I got a CarFax Report and the CarFax Report came back clear of any accidents. Today I go to try and trade in my vehicle and the CarFax report states that the vehicle was in a major accident and was totaled in 2008!!!! WTH... They are trying to give me $9k less than what the car would have been worth had the car not been in an accident. Had I known the car was in a major accident I would not have purchased the car. I asked the dealer why the accident report didn't show up on the CarFax before and he stated sometimes it takes a while for the insurance to report the incident. I am so upset. They will not get anymore of my money.

I paid for a 5 VIN plus unlimited tag checks. I was in the market for a car and I needed it that day. So I went ahead and got the service and got locked out of the system by my third VIN; I went ahead and try to reach someone to solve this issue and were closed until Monday. I purchased my car without their services when I wanted. They finally contacted me by Tuesday because they were backed up. I wanted my money back because I was under the assumption they had money back guarantee... This is their email: Carfaxwebsupport@carfax.com.

Was trading my car in - in mint condition, CARFAX reported an accident but had no indication that my car was free from any damage, scratches. If CARFAX is going to get reports of accidents, they should get the whole story about damages, etc. and rate accidents or incidents with a zero being nothing at all, and then increase in increments according to damages. For CARFAX to do anything less, is irresponsible, to say the least.

Carfax has reported "structure damage reported, it hit a fixed object". I inquired about additional details other than what was listed and was told no additional information available and they would not reveal where they get their information. Dealers will not take my car in trade even though my car has a clean title. I've even taken it to a repair shop and they were not able to tell where the vehicle was repaired. The website states someone buying the car should take $1,500 off of the retail price, but dealers think of the car having a rebuilt title and it’s not. Carfax is such a scam!

I put the car up for sale and the buyer pulled a Carfax and they reported it had been wrecked and towed. Problem is I was the original owner and the car had never been wrecked or towed. VIN numbers are sequential, thus someone transposes a number and poof. Then I called Carfax and was told it was my problem to prove? So they cost me money. CARFAX is a so so reporting due to mistakes are made and you have to put the bill.

I had been led to order the Unlimited Reports by entering a VIN number. Although the item for unlimited checks said license plate number, I was using a VIN number since there was no license plate on the car to be purchased. This is a really sneaky trick played on the unsuspecting consumer. Once you use up 5 reports, the ability to enter a VIN number disappears and then it only works on license plate numbers. Buyer be aware.

CarFax listed my 2002 Trailblazer as a total loss. This was untrue and verified by my insurance carrier. CarFax claimed it was due to a "source" entry and admitted no responsibility. They would not reveal their "source". Ultimately, the report was corrected, but not before my embarrassment at trade-in. Unverified, anonymous "sources"...what a business model!

Purchased a used Toyota Corolla with 88k miles from a private party, who informed me they were the 2nd owner and that it was never in any accidents. Pulled CARFAX and it APPEARED to be true. I purchased the said vehicle and 5 months later, the mechanic states that it was in a past front-end collision and showed me the damage repair. I pulled an autocheck report, which showed 3 title changes plus an auction announced as frame damage report. I will not be using CARFAX again. I recommend everyone use AUTOCHECK.

Nature of Complaint: Advertising Issues - An advertisement misrepresenting a product

Several years ago, while towing our fifth wheel camper, a car hit our camper while we were stopped at a light. Our camper and truck received no damage. The lady who hit us received a lot of damage because she ran into the steel frame trunk carrier we had installed at the back of our camper. We went to look at new cars yesterday and were told that the trade-in amount for our F-250 diesel truck would be thousands less because of the accident reported on Carfax.

When selling my 2008 Jeep, the buyer pulled a Carfax report which showed an accident in Virginia in 2009. That never happened. AutoCheck, which most reputable dealers are using now had a correct report. I contacted Carfax, by email of course as that's the only way you can, and sent a letter from VA DMV as well as my insurance company. I haven't heard a word from them. Their error cost me $1500 on the sale. They have the public convinced that if a dealer won't give them a Carfax report, the dealer is shady. A lot of smaller used car dealers can't afford the up to $1,500 Carfax charges them per month. Hundreds of dealers are filing a class action lawsuit against Carfax. I hope they shut them down.

I am selling my truck. When they pulled up a Carfax, it reported my truck was stolen and then it said that it was a recovered total. How in the hell can I fix this? These idiots are screwing me out of selling my truck? The truck has never been stolen and is in near perfect condition?

I have bought my car (2004 Corolla) from a private seller in August 2012. This is not reported on Carfax. It is not showing me an owner of the car. Recently, I was looking to trade in my car for Jeep Wrangler. Later I decided that Jeep was not my kind of car. I returned the vehicle to Keffer and took my 2004 Corolla back. Now the Carfax report says my car is for sale through Keffer. I want to sell my car and am unable to do it because of this discrepancy. I am the primary owner of this vehicle and the title and tag is on my name. I am not sure how it is not being seen on the Carfax.

What an eye opener reading all the complaints! I'm trying to sell my vehicle and found out that Carfax is falsely reporting that the vehicle has been involved in an accident. Trying to contact Carfax is a sad joke. They told me to wait two weeks and they will get back to me.

I recently traded in a 2004 Toyota Corolla for a Prius at a Toyota dealership. Much to my surprise, they came out with a Carfax report that stated the car had been in an accident. This was after I had said it never had. I had to search my memory banks and finally because of a date remembered that I had a rear end fender bumper in a parking lot and the other driver called the police. I was ticketed because my car was further out into the parking lot. There was absolutely no damage to my car and I never made any repairs. Because of this incident, I could not get a decent trade-in value for a low mileage car. How can Carfax make these claims without facts and how can a dealership make deals based on this company? In my opinion, this is consumer fraud!

We recently decided to trade in our vehicle at a dealership. While there, they chose to run a Carfax which came back reported as a Total Loss with a Branded Title - not so. First of all, insurance company will not fully insure a total loss vehicle. We have changed insurance companies in the past year. Next, we have only just recently finished paying the vehicle off and received the clear title from the finance company. Finally, the car was in a hailstorm where the back window was broken and some minor body dings but all repairable and certainly not a total loss!

I purchased a car in July of 2009. I have a copy of the Carfax attached to my bill. I drove the car for almost four years and I'm carrying a normal title (not a salvaged title) from the state of Texas. I expected a decent trade-in value on this car since I paid the normal price for that model. Fast forward to this year, I find a car I would like to purchase, I drive up to Oklahoma to test drive it. They do a search on my car, and it is listed as salvaged months before I purchased it in 2009. I have emails where I discussed the car with the dealer. There was no mention of salvage and nothing on the Carfax. I know there was a class action for Carfax for 2006 and prior. I just wish there was some class action suit I could join in the 2009 range. I lost thousands because of that deal!

Just wanted to let everyone know if you decide to purchase Carfax reports, make sure you read the fine print and know exactly what you are getting for your money because their options are very deceiving. They give you the first option, which is one Carfax report, for I believe $29.95. Option 2 is something like 3 Carfax reports for $39.95. Then they have option 3, which is the one I chose, unlimited Carfax reports for $55.95. But after they received my credit card info and my service began, I realized my service is only good for 1 month and you really only get 5 Carfax reports using a VIN number. It's unlimited report only if you have a license plate number, so be very careful and learn from my mistake.

(April 2013) I just test drove a 2008 Lexus with a clean Carfax report. I noticed the windshield had been replaced. No big deal. Probably rock chips, right? Wrong. I asked to talk to the ex-owner who traded it in. The dealer gave me the name and number. When I spoke with the ex-owner, turns out the car had hit a guardrail in 2011, which busted the windshield, damaged the passenger's side door, wheel and quarter panel. I thanked the ex-owner for his honesty and told him I was surprised since Carfax showed no accidents. He could not understand why since he filed it on his insurance and a body shop did the repair - all covered by insurance.

We bought a 1999 Lexus ES300 from a New York deal based on the Carfax. However, the Carfax never reported that the car was in a bad accident. We have had the car for 3 weeks now and so far we have sunk $700.00 into the vehicle. It hasn't made a dent in everything that is wrong. We are now considering scraping the car and losing over $3,700.00.

I traded my 2007 VW in at a dealership. The Carfax report said it had the speedo tampered with. After looking into it further, you could clearly see that one of the places that did an oil change had typed an extra number in the mileage when they reported to Carfax, but Carfax showed it as speedo tampering because of the mileage change going back to normal at the next service and from there on, such an easy mistake almost cost me thousands of dollars in value. I lost all faith and validation in Carfax at that point. They are a joke accepting typos as facts.

I purchased a 2001 Corvette in 2009 with a "Clean Carfax history." I paid premium price for this car as it was in pristine condition. I decided to trade this auto in on a Jeep on 2/2013 and was informed that this auto was involved in a accident in 2005, but was not reported by Carfax until 2/2011! I purchased this vehicle under the condition that the car had a clean Carfax and because Carfax waited 6 years to add this to their report, I am now losing $2000 in trade-in value. Inexcusable!

Carfax operates in a manner contrary to our justice system. In our system, you are innocent until proven guilty. With Carfax, you are guilty until you prove you are innocent, and they will not lift a hand to help you prove that they are mistaken. I purchased a car that was registered in New York State. Just prior to my purchase, the owner had the car inspected. The inspector incorrectly entered the mileage by an additional 40,000 miles. When I purchased the car and moved it to Georgia, I registered it and the correct mileage was recorded.

I traded in my Audi to find out that there was a Carfax report from when I repaired some parking scratches under the front bumper. It was reported as damaged and I got substantially less for my trade-in as a result. There has to be a line drawn between structural and cosmetic damage that currently doesn't exist.

In 2010 my husband and I went to the dealership to buy a new vehicle. We wanted to trade in our 2000 Ford Windstar. When the Carfax was pulled on our van, it showed that it had been in a rollover accident that also included hitting a tree. I know this accident never happened since I’ve owned the vehicle since 2003 and this accident supposedly happened in 2004. If my van had actually rolled over in an accident, I am pretty sure it would have been totaled. Because of this, the dealer wouldn't give me anything more than $500 for my van. I wish I could go back now and tried to have the info corrected, but I didn't know how. My insurance company even thought it was ludicrous since we have been with them for many many years and they know those repairs were never made on my van.

Wrong Carfax shows clean and no accident involving the car (Lexus LS 430, Arlington Lexus). 5 years later, I went to trade in the car. I was told my car was in an accident 2 years prior to buying it! If I knew the car was in an accident, I would not have purchased! Is there anything I can do?

2011 BMW 5 series xdrive - I've had minor accident five days after I purchased brand new ($65k). It was fixed and now I was told vehicle is worthless. I spent $29,500 for a back light hit, and back quarter panel needed to be replaced based on the design of the car from Germany. There's no other damage to vehicle. 1.9 years old at $29,500 so basically, I lost $20K in value. This car should have been totaled out for a minor hit because once again the consumer is paying the price.

I bought a 2006 BMW 750 LI at California Beamers three years ago with a clean Carfax. I went to trade in the vehicle, and the dealership ran an auto check. It showed the car had been in an accident six months before I bought it and had frame damage. I'm $8,000 in the hole. Carfax did refund me the $39.99 for the report - still a little shy of eight grand.

In December 2009, I purchased a 2006 BMW 330i from a local BMW dealership. It was sold as certified pre-owned by BMW. For 2.5 years I never had a problem with the car, just the usual maintenance issues that you would expect from a car. In November 2012, I decided to get a new vehicle from a different manufacturer. The dealer told us that we could get more money by selling the BMW privately versus what they would give us as a trade-in. The next day, we took the BMW to a used car dealership that would sell the vehicle for us. Everything seemed to be going fine. That was until the Carfax report was run. I was asked if the car had been in an accident. I responded that I had not been in any kind of accident whatsoever. I didn't have any work done on the car.

I traded cars on 11/30/2012 in Lithia Springs, GA. The Carfax showed the car not to have been wrecked. After driving 250 miles back home, my grandson told me on Saturday that the car had been in a wreck. He is the body shop foreman for a Toyota dealer in Tupelo, MS. He has been doing this type work for 18 or 19 years. The VIN on the car is **. Like I said, the Carfax came back clean. We called the dealer, and they made it right with us! The dealer is John Thornton Chevrolet / 1971 Thornton Rd., Lithia Springs, GA 30122. We still had to drive back over there. So in short, your Carfax is not worth the paper it’s printed on!

Carfax report is incorrect and Carfax will not help. A few years ago, I had an incident with another car that cut me off and ran in to the rear tire of my Ford F250 4X4. No damage to my truck at all but the Mercedes that ran in to me was a mess. I called to have a police report taken as the accident was not my fault and the driver of the Mercedes fled the scene before the police arrived. I called the insurance and nothing was ever paid out. Carfax insists the truck is salvage. (LOL.) That is not true. Carfax is really a poor way to look up the history of a car. Inaccurate reporting to the public is fraud or defamation of character. Someone needs to stop these thieves. The public is paying money for a very false security that is beyond inaccurate.

On 4/21/10, unbeknownst to me, a vehicle accident was reported to Carfax by unknown source. I had bought a new 2010 Dodge Ram truck crew cab in January of 2010. While the truck was parked in a parking lot, someone "keyed" the right side passenger door. I filed a claim with my insurance carrier and then took the vehicle to Sawgrass Ford in Florida. Today I went to a dealer to look into a trade for a new lease vehicle. When he ran a Carfax report on my vehicle, there was the accident. The total cost to repaint and pinstripe the one door was $619. However, the diminished value on my pristine truck cost me $5,000 just due to this one erroneous Carfax report.

In September 2012, we (a dealer in Utah) found a 2012 Mercedes CLS 550 online with only 5,000 miles available through a dealer/wholesaler in Texas. We pulled a Carfax, which showed no issues whatsoever with the car. We even printed it for our records. We looked over every inch of the car and it is completely flawless, even still has the new car smell! It is now November 2012 and the car has 8,500 miles on it. When we attempted to sell the car yesterday, the purchaser said the Carfax shows one accident record. How is that possible? We pulled the report again and it shows an accident on 7/2/12 and the vehicle was towed, with a small disclaimer saying Carfax began reporting this accident on 10/8/12.

My husband and I bought a 2009 Honda Accord EX-L, and we just found out today, November 3, 2012, that our Honda was involved in an accident. We bought this car on 7/17/2012 from a dealer in Northern Virginia. We asked the dealer if it was ever involved in an accident and to show us the CARFAX report. We looked over the CARFAX by phone, and he, of course, said that there was no accident and there was nothing wrong with the car. My husband drives the car more than me. He decided that he didn't want a car payment and not too sure about owning a 4 cylinder. So he put it on Craigslist and Auto Trader for sale.

I went to trade my car in and the dealer pulled Carfax and said an accident was reported. I wrote to resolve and Mike **, Resolution Manager of Carfax, Inc., told me there was nothing that could be done. The day of so-called accident, I had a flat tire and had the vehicle towed and the tow truck bent a tie rod which was replaced from the dealer. There was no body damage or any other related structure at all. I had sent in all paperwork to show the dealer found the tie rod slightly bent due to tow and documented that and they still denied correcting my report costing me thousands in trade-in. What a total joke! And as a side note, he was somewhat rude in the email replies telling me I don't have to keep emailing him the same notes as he will not change his mind.

I bought a 2004 Chevrolet Malibu one year old in Dickson, Tennessee from what is considered a reliable and large dealership. The Carfax reported the automobile had never been in an accident. However, the trunk leaked badly during the first rain and upon inspection, I noticed that there was some substance applied where the seal should be, indicating something was wrong. The power window on the driver’s side failed a few days after purchasing the car. Upon inspection, it was plain that the little wheels that operate the window had been temporarily fixed. I took the car into a Chevrolet dealership to have all this looked at, and it was discovered the car was out of alignment. It was determined that the car had definitely been involved in an accident that caused the most of the passenger side of the car all the way to the trunk to be damaged underneath some carefully hidden repairs.

In August of 2011, I purchased a used 2008 BMW Z4 3.0is from a retailer in Texas. Since I live in Florida, much of my decision on purchasing the car was dependent upon the accuracy of information in the Carfax report. I have a copy of the Carfax dated 08/11/2011. This year, due to being laid off, I attempted to sell the BMW only to discover that the car had been in an accident which was reported to Carfax 20 months after occurrence and 6 months after I purchased the vehicle. The dealer I attempted to sell the car to advice that the current Carfax reflected an accident on 06/24/2010. I purchased the car on 08/19/2011 and the reporting date of the accident was 02/17/2012. The dealer said he couldn't buy the car from me due to the "dirty Carfax". Now, I'm in a financial hardship scenario with a car that I can't sell due to a negative Carfax and I feel like I've been taken advantage of or the victim of the inadequacies of Carfax.

After logging in with my email account and entering my password, I entered my VIN and clicked on Run Report. Nothing happened! I tried this numerous times.

I purchased a Corvette from a dealership in Tennesee. They sent me a very clean Carfax report, no accidents, etc. Three years later, I go to sell the Corvette and the dealership that I brought the car into for a trade-in informed me that the Corvette had been in an accident 5 yrs. ago and that the value of the car was worth 6 thousand dollars less than Blue Book value. The Carfax I purchased stated nothing of an accident; however, when I examined the front left fender, I did notice that the bolts have been replaced at a different time than the other bolts on the other fender. So clearly, I was given a false Carfax report at my time of purchase so that the dealership could make the sale to me. After reading other complaints on Carfax, I sure wish that some lawyer firm will make a class-action suit against Carfax. There is something very illegal going on against the car consumer.

Buyers beware. I ordered a report for one vehicle and was charged for 5. Then I could not log in despite numerous attempts with a password they provided with no success. I lost out on the purchase of a private vehicle that was found to be problem free on another site! I searched for 30 minutes on the internet trying to find a phone number for the company (the website says they do not have a contact number, liars). I found a company that does it for a fraction of the cost, but it doesn’t matter now!

I opened an unlimited consumer account while I was searching for a car for my daughter. We ran a couple dozen reports looking for the right car. Carfax deactivated the account accusing me of being a commercial user. I tried calling, emailing and live chat to get the account reactivated. Carfax wanted me to produce copies of 5 car ads to show that I was looking for cars for sale. They provided the VIN and said "Show me the ad." I had run all the reports by license plate number since they were private party ads listed without a VIN. I was lucky to find one of the ads, but that was not enough for them. They refused to reactivate the account or give a refund.

Three days ago, I wanted to buy a new car. So, I decided to trade in and I found out that my car had false report from Carfax information. I contacted my insurance claim department (which is Liberty Mutual) and I explained my situation. They saw the records and all the facts and pictures and they said I was right. So, they sent the dispute form five times and until today, nothing has changed. I called myself to Carfax today about maybe 6-8 times and I could not get in touch with anybody. I left two messages and no response. And now I need your help.

I wanted to purchase a new vehicle. They ran a report through Carfax and it showed I had two accidents, one in Wisconsin (never been there) and another in Maryland (major accident, air bags deployed; didn't happen). I lost $1,000 rebate and 0% financing because of their report. My value was below blue book at that point. There are a lot of the same complaints about Carfax. Someone should start a class action suit!

I purchased a used, low mileage car from a new car dealer's used car inventory. It had a clean Carfax report. Within 6 months, a rattle noise was coming from the back of the car. My mechanic couldn't figure out where it was coming from. A few weeks later, when I was on the freeway doing approximately 65 mph and the rattle noise became significantly louder, my rear window popped out in one piece. It didn't crack or shatter before it just popped out and shattered when it hit the pavement.

The Carfax report is wrong. I was in a minor front end accident. The airbags did not deploy. Both the insurance paperwork and receipt from the shop show that. Carfax is reporting that the airbags did deploy. This is costing me thousands of dollars on the sale of my vehicle. Anyone can inspect the vehicle, contact OnStar and check the paperwork. There was no airbag deployment. Where did they get that from? I have sent in the proof to Carfax, but have not heard back. I'm not surprised after reading everyone else's stories.

I bought a used Audi 2006 on 10-06-2011 at a dealership in SC based on a clean and accident-free Carfax report that the dealership showed me. After five months, I wanted to sell the car due to the availability of a company car. I ordered a Carfax report again to show a clean history to potential buyers. I was surprised when all of a sudden Carfax now showed an accident. I was stunned because I knew for sure that the car wasn't involved in an accident during my possession. Come to find out, that Carfax reported an accident on 05-06-2012 that happened on 06-04-09, almost three years later! I would have never bought the Audi knowing about the accident at this time.

I went to the dealership to trade in our car and found out that Carfax showed that a Not Actual Mileage title was issued in error at time of registration. Even though it acknowledges that it was an error, the Carfax continues to show Not Actual Mileage Title issued. The dealership said that there is no way to fix it and the car should just go to auction. We were offered $2,000 for it even though we owe $6,500. I saw other complaints that the same thing has happened to other consumers. Something needs to be done to protect the consumers. I now have no recourse but to continue to drive this vehicle until it dies!

I was involved in a truck buy-back through GMC and Crown Buick. I traded in a lemon truck at a loss to myself, but I am happy with the new truck. The buy-back experience left me suspicious of GMC. I looked up the Carfax report on the lemon truck to find that all service entries were false. The truck was in shop 5 times in less than one year for the same drivetrain issue. The Carfax report stated "brake inspection/undercoat applied" during the first time; the other 3 were "emission checks.” One instance was not reported at all. I have documentation of the erroneous Carfax report and my true service records.

My car has no "problems" as reported. I had my insurance company immediately look at my car for what the other person "claimed" happened. Now, I want to sell my car and it looks in excellent condition because it is. Carfax posted an accident and my car’s value is so low that no deal can be done. My insurance company issued a statement of no activity, zero claim, and even have pictures to prove the car has no damage, never had damage, not even a scratch, from the "accident". Now, what do I do? I am being penalized because a young girl doesn't know the difference on how to report an "accident" and what a real accident really looks like!

My car lease matured on 7/1/2012 and rather than turn the car in and pay the penalty for excessive mileage, I decided to purchase another automobile, using the leased car as a trade-in. During the negotiations on the car I intended to purchase, I was informed that a current Carfax indicated that my leased car had been in a multiple car accident and as such, the trade-in value was going to be several thousand dollars less than originally quoted. I was rather shocked by this revelation and claimed that I'd never been in a multiple car crash. However, the dealership said they had to abide by the Carfax report.

I received our Carfax report from Fred in Doylestown, PA on Saturday, June 30, 2012. The issue is the report doesn't list that the car was in an accident. (But it does list the headlights were replaced.) But the reason is the car had front-end driver's side damage (which is still visible, because the body work doesn't seem right). I can get pictures, etc., if needed, for your records and updates. This makes a big difference in any car, but this is a Pontiac GTO 04 and the body, etc. makes all the difference in its integrity. Thank you!

Carfax is reporting possible non-accurate odometer reading on a vehicle from a third party which is inaccurate for vehicle VIN# **, a 2001 Infiniti QX4, as Brake Masters had someone that entered the miles wrong on 12/29/2008. And again on 7/14/2009, then finally quit guessing at the miles and entered them correctly on 6/10/2010. Third Parties are not a government agency, and report inaccurate information that affects the price of a car. That is why Auto Check is more accurate - they only do government reporting and no third party information. I need you to correct this information. I do not want third party information that is totally inaccurate. Please contact me to assure this information has been removed.

We went to trade in my wife's Lexus IS250 and the dealer tells us that the Carfax report shows that our car had been a in a severe accident; therefore, the value of the car is much less. The report did not have a date, just stated that the accident occurred in 2010 and was not reported(?). Our car has never been in an accident. I contacted Carfax and their answer was that the information came from a police crash report and provided a case number. Well, I checked the crash report number and it doesn't exist!

My 2008 Nissan Versa was involved in a front-end collision and the driver side air bag deployed in April 2011. Officer reported the car as totaled on his report. State Farm Insurance had the vehicle repaired for over $9000 (why?). I've continued to drive, register, insure, make monthly payments and pay taxes on the vehicle. I explored trading it in, in March 2012 and found out from a Ford dealership that Carfax is reporting the vehicle as totaled. Therefore, I cannot sell or trade it in because it does not exist and I still have to make monthly payments, pay the taxes, have it registered, inspected, etc. I attempted to resolve this issue with Carfax but they say they cannot change their report unless the police change theirs. The car status on the police report is not legally binding and just an estimate. It's a police report, and they cannot change their report. I don't care who has to do what, Carfax needs to change their report so that I can conduct my business concerning my vehicle. Until then, I can't do anything.

As required by Carfax before changing an accident report error, a police report documenting the error was submitted and instead of deleting the false information, a modifying sentence was inserted on page 3 of a 5-page report. The cover page heading in bold type and highlighted still listed the accident/damage misinformation. Also, the cover page still contained the exact same devaluation of the vehicle, adding insult to injury.

I am a dealer and I subscribed to Carfax for 6 months. After 6 months, there is an automatic 12-month renewal. Unfortunately, I am now into the 12 months subscription. I asked if I could notify them to unsubscribe when my automatic renewal is complete. The answer was no, I had to wait to notify them in a 30-day window, which starts 60 days before the end of the period. Another 12 months from now. I recommend not to sign up because it is extremely hard to get out. I learned my lesson the hard way.

When I bought my 2004 Hyundai four years ago, it had 60,000 miles on it. Prior to buying the car, I requested information on the vehicle. Carfax showed one owner and a clean record. I also asked if the car had been in any accidents, minor or otherwise, and they said no. 6 months into driving the car, the right side of the vehicle was not working - it was pulling all the time and then there was a leak. I took it back twice and they fixed it. Then, I noticed the bumper in the front was starting to crack and peel. This was after my warranty on the car was over. The mileage on the car was about 90,000 miles. I took the car and asked what this was and they said it was a bad paint job.

Carfax reported my vehicle was in an accident when it wasn't. I cannot sell my vehicle because people are looking at Carfax for information but the problem is that the information is not correct. Other vehicle checks report no accidents but, unfortunately, Carfax is the one everyone goes to first. There's no contact information and the link to the form to correct the problem is broken. This is unfair and they have to account for their inadequacies. There's no one out there to help.

A Carfax history report on my vehicle shows I had an accident which I did not have. I am unable to trade in my vehicle that is only 2 years and 3 months old because of this accident that never occurred. There is no way to contact anyone in person and my emails have gone unanswered. I want them to give me proof to substantiate their claim. I should not have to prove them wrong. And if I do not get this corrected, I would like to get in touch with anyone that is currently in the process of filing any type of claim for damages due to Carfax. I would like to be notified.

CARFAX added erroneous information to my car after I bought it! I bought a 2001 Mercedes SLK 320 with 53,000 miles on it in September 2008. The CARFAX report said that the vehicle was free of any accidents. When I went to trade it in, CARFAX said that it appeared the car had been painted, so I got a low offer I didn't take. I did put the car on AutoTrader and other locations and had an offer.

Twice now, I would have purchased cars that Carfax said were clean, but after going to my insurance agent, he found records of accidents on both vehicles. Carfax charges very high for their service and makes you believe they are the definitive name in car history reports, but it is a complete farce. Only accidents reported to dealerships and the larger repair houses are recorded. You are already paying for insurance. Have your agent check the car out. There's no additional charge for the agent to do this and it's much better and more likely to get the true history of the car.

I listed my truck, which I have had since new, for sale. When I was called by a buyer, he said that the CARFAX report had an accident and airbag deployment listed. I had to get a membership to get a copy of the report. I e-mailed this information as there are no phone numbers. I was told that I had to submit a form with back up documentation to get this researched. What documentation would I have if I never had an accident? This is an unacceptable way for CARFAX to hurt consumers. I am going to lose money selling my truck.

Selling my vehicle, I provided the VIN to a potential buyer, who showed me the report on my vehicle. The Carfax reported an accident on 12/01/2010, incorrectly stating that my airbag deployed. I need this error corrected as soon as possible. I was hit in the rear while stopping at a red light and headed east on Martin Luther King Blvd., Tampa, Florida in Hillsborough County. Please note I was hit in the rear by a vehicle headed in the same direction.

The color of my Elantra is recorded as being 'blue' on the Carfax - which is a mistake. I sent an email to Hyundai Motor Company to see how this could have happened. They said the Elantra was assembled in Korea and the paint job should show as being 'apple red pearl'. Can you please get this fixed? Thank you.

I am trying to sell my Ford F350 truck and when I checked Carfax, it said I had a front end collision and the airbags didn't deploy. That is totally inaccurate. I had a horse trailer on the rear of the vehicle that overturned and damaged the bumper which was then replaced. Please tell me what to do asap. Please provide me with a copy of the police report or whatever report you allegedly say this came from.

Carfax gave a car I was interested in, a clean report - how many times it had the oil changed, but nothing about the wreck it had been in, which I discovered after driving six hour to pick up the car. I have put in two requests for a refund and left a message with Customer Affairs. I have not got any response from your company and it has been almost a month. I would like my money back now.

CARFAX says that I was in an accident in 2010 with front and side air bags deployed. Actually, nothing happened to my SUV. I was rear-ended and perhaps the air bags went off in that car. I don't even have side air bags. Police report was filed and I was not to blame since I was the one who got rear-ended. Since nothing happened to my car (not even a scratch), I went about my business. I would like you to fix this immediately. Please look at the police report.

I bought a wheelchair van with my life savings, for a business that I started. Carfax report was good. I went to get insurance and they said the van had a salvaged/restored title. Now Carfax will report the salvaged/restored title, making the vehicle almost impossible to sell and cost me thousands of dollars that I do not have. The resolution manager, Mike ** offered me nothing. Carfax is making me pay twice for their mistake and lack of information reported. I bought the car on March 8th 2012 and have a report for March 5th showing a good clean title and no salvage/restore information. My life is at rock bottom right now and I blame Carfax for misleading me into buying something that didn't work for the business I spent 5 months starting! Carfax should not be in business. Period.

In 2009, before a purchased a used 2004 BMW, I purchased Carfax report to make sure the car didn't have any accidents. It came out clean so I bought the car. Now I want to sell the car and Carfax added an accident to the report. The accident is dated 2006, before I purchased the car. Not only did I buy a car that had an accident, although their report said it didn't, but now I want to sell the car and it's worth much less because they didn't report the accident on time. They are selling a useless service and scamming people.

I have a Silverado Pickup Truck I purchased used in 2007. I was considering trading it in on a new truck recently and found that Carfax now has it listed with a salvage title. I have a clear Alabama title showing only a used vehicle and Carfax is unwilling to change the information to reflect a clear title. Due to Carfax's misrepresentation of my truck, I am no longer able to obtain market value. Carfax should be held accountable for the not reporting correct information.

Errant information on my vehicle in CarFax - I have a car I purchased used in 2007 with a clean CarFax report. I was considering trading it in on a hybrid car this year and found that CarFax now has it listed with a salvage title. When I presented them with my clean, clear Alabama title showing only a used vehicle, they refused to change their listing. The state it was purchased new from does not have a blemish in this vehicle's history report. My insurance company also does not have it listed as salvage. CarFax's refusal to correct their errant listing needs to be corrected.

In July 2008, I ran a Carfax report prior to purchasing a 2006 Honda Accord VIN # **. The car fax indicated no issue reported under "Total Loss Check" & "Accident Check". As a result, I purchased the car in July 2008. Upon recently deciding to sell my car, I ran a Carfax report to present to potential buyers. The Carfax now indicates "Accident/Damage" on 3/02/08 and "Total Loss Vehicle" reported on 5/20/08. I have a copy of both Carfax; the one I ran prior to purchasing the car on 7/28/08 which does not show the "Accident/Damage" and "Total Loss Vehicle" and the one I ran recently on 4/8/12.

I have a 2002 Ford P/U that Carfax reports has an incorrect mileage. I have a clean title issued by ADOT, issued 5 years after the supposed incorrect mileage. I have just lost a sale because of Carfax. I would like Carfax updated to show there is no problem with the mileage.

I was involved in an accident. My 2011 Nissan Titan Versus 2008 Volkswagen Jetta. Nissan Titan was traveling 15 MPH, while behind me was the Jetta traveling 30 MPH. While my Titan was merging into the left, left turn lane, the Jetta sped up and made contact with her right front end and my left front wheel/bumper. Of course, the Titan has sustained minor scratches in the paint on the front left bumper and wheel only. The Jetta's front quarter panel, right side of bumper and the washer fluid container were all dragging the ground (good job Titan). So it comes time to sell my Titan when I have 10,000 miles on it. Funny enough, I'm switching to a 2012 Jetta TDI. (Ironic) I went to run a Carfax report on my vehicle and everything is clean, except the "damage reported" section shows up.

Incorrect mileage reported due to inspection station fat-finger error: The Cleburne, TX inspection station entered the mileage on 05/15/2007 as 61,562. Again they entered the mileage as 98,750 on 01/07/2009. Midas replaced the front brake rotors and pads on 08/06/2009 and reported the mileage as 70,613. Please recall that keyboard numerals 9 and 3 are alternatively above or below numeral 6; therefore the true mileage on 01/07/2009 was 69,750.

I purchased a 1998 Ford Explorer for my mother since I am her POA for her use. I trusted the Carfax I got and got taken right off the bat. I had to spend $1900 to replace worn out tires, fix the left front end, etc. Then I had to spend another $300 to fix the belts and the front belt tensioner. But, the worst problem of all was the fact that Carfax just happened not to mention that the vehicle was owned not by two people/ businesses, but three and had gone through as far as I can determine, at least four different dealers not just the two mentioned in the Carfax. If I had known about all the dealers and the extra person owning this vehicle, I would have ran not walked away from this deal. Boy, did they take me for a ride!

CARFAX neglected revealing a previous accident on my report: I purchased my car about a year and a half ago with a clean accident free title. I went into the dealership today to trade and upon receiving an estimate, the sales rep informed me of an old accident reported this year! How could this happen? I’ve sunk a lot of my hard earned money into this car and because of Carfax’s negligence the value of my car has been greatly depreciated. I need Carfax to resolve this issue and compensate me for the damage that wasn't revealed to me. I could lose roughly $7,500 due to the accident that wasn't filed prior to my purchase. This is very faulty. Consumers have right. Please help me resolve this issue so that I won’t need to get a lawyer involved!

Harbor Chevrolet reported to me on 3-11-12 that my Carfax report on my 2006 XC 90 Volvo, VIN no. ** indicated that the car was involved in a major front end collision. My car has never been involved in such an accident and you may contact my insurance company, USAA, which has insured the car since I leased/purchased it to confirm this.

My name is Brooke **. The reason I am writing to you is because my Carfax shows frame damage on the report, putting my car at a negative value. The problem with this is my car, according to two different auto shops, does not have frame damage as it was fixed after it was hit by a drunk driver. Originally after the accident, All Time Auto in Point Pleasant, New Jersey fixed my car. They worked on it for 2 months or more and did all types of diagnostic tests. He told me, when all was said and done, that there was no frame damage.

I requested carfax for a 98 Dodge Dakota VIN # **, club cab pickup 5.2L V8 SFI OHV 16V, 4 wheel drive. I received information for a 97 Dodge Dakota pickup 3.9L V6 SFI OHV 12V, two completely different vehicles. Could you please rectify this matter as soon as possible? Thank you.

My CARFAX current report on my 2010 Chevrolet 2500 truck shows an airbag deployment which seriously devalues the vehicle. No such airbag incident has ever occurred since I bought the vehicle new. I am the only driver since. They will not correct the report. They will not review the source of their bogus info This company is a scam.

CarFax reported my car had an accident, which is not true at all. After having no luck contacting the Champaign Police Department to correct the report, I decided to take Carfax to a small claims court. I am in the process of preparing my lawsuit. I will also file a complaint to the Virginia State attorney where CarFax HQ is located. As a last resort, contact major newspaper and let the press handle it.

I have a 2008 Toyota Matrix 2008, when I asked about trade-in value, the car dealer pulled out a Carfax report that stated my car had been in an accident. There was no accident. A few years ago, I was driving down the road and a car tire came out of nowhere and hit the bumper of my car. The tire glanced off the bumper and kept going across the road, the tire came off an old pickup truck on the oncoming lane. The police came and the incident was reported.

My Honda S2000, which was 6 months old at the time, was rear ended. It was repaired properly with new rear quarter panels, trunk, and bumper, and the repair facility damaged the convertible top during re-installation. Because this repair was extensive enough, and cost as much as it did (the convertible top replacement was $2,500 alone, which didn't even get damaged in the accident), Carfax has labeled it with all kinds of red flags, rendering the car worth nothing more than "wholesale" to a dealer for trade in, and unsaleable for anywhere near its KBB value. Never mind that the car was inspected by my Honda dealer, and their technician found the car to be properly repaired, it's served me reliably and without issue for the last 3 years, and when I took the car to a professional detailer, he could not even tell where the repair was, because it was done so well. Now, I am stuck with a car that no matter how good its condition is, or how well maintained it is, the car might as well be listed as a salvage title. Worst of all, given the nature of Carfax's basic operation, I cannot contest in any way at all, that the car is a sound, reliable vehicle. Something needs to be done about this!

On 8/16/2010, my husband and I purchased a 2008 GMC Acadia from Todd Wenzel Buick GMC in Grand Rapids, MI. In the process, we asked for a carfax report to see what repairs had been done to the vehicle and to see if it had been damaged in any way. The carfax report came back with a pretty clean record. We bought the car and it started having issues right away. The steering column was making a horrible noise when you turn, the passenger airbag light wasn't working, there is a noise at the front end. So we fought with the dealership to fix these things. They said that they fixed the steering and the airbag issue was because the passenger needed to be over 120lbs and stated that I was only 110lbs, which I am clearing more than that.

I have a 2004 Audi that we are wanting to trade, but when we went to the dealership they ran a CARFAX and it showed the car was a total loss before we purchased it and that the Colorado DMV created a salvage title 5 months after we purchased it. The clean title is in Iowa. I spent 2 days researching this with the Colorado DMV. They are telling me they have a clean title and don't know why CARFAX is reporting this. The dealership is telling us we cannot trade our car in the state of Colorado because of this and my car, which would be worth $9000, is only worth a couple thousand because of this inaccuracy! Why has this company continued to get away with this? I have read posts from the last 5 years with the same complaints. It's time a class action lawsuit is pursued.

My vehicle now has $5000.00 worth of negative equity because of two airbag deployments on my vehicle. I can not get a hold of a person on their end via telephone for the life of me; to settle this issue which has now been ongoing for several months. They stated they corrected the issue with my odometer reading which was never in question and the vehicle they corrected it on was not mine but a 2001 Corvette and I have a 2008 Scion TC.

Put wrong mileage when changing my oil, so I am having problems trading in my car.

I have 1997 Benz E320 for past 8 years with 152,550 mileage. But the CARFAX is reporting on 08/19/2009, this vehicle had 163,130. I can't sell my car because they think I have tampered with the mileage. This is very frustrating and need help to fix it. Thank You.

I bought a car from Randy **in C.R. He said that I wanted a clean car with no previous body work. Nate ** knew that the car had previous body work but didn't disclose. Carfax was clean with no accidents. I contacted Carfax and was informed that not all damage makes it on the Carfax report even if a claim was issued from the insurance company.

My husband and I purchased a 2009 Chevy Cobalt car from The Car and Truck Store in Elkhart Indiana. We were given a Carfax which stated that this vehicle which VIN is ** only had one owner and was never in an accident. When we went to trade the Cobalt in on a different vehicle, we were given an Auto Fax which indicated this vehicle had not only been in a major accident in Illinois, it also had frame damage, and that our car was not worth half of what was owed on it.

I was subscribing to Carfax only to find out that they offer dealers like myself an opportunity to print up a Carfax report for a customer and omit information that is negative toward the vehicle I was selling. I find this very deceitful and I feel very sorry for the unsuspecting car buyers or dealers who use this option offered to them by Carfax.

Trying to trade in my vehicle only to be offered $7,000 less than trade-in value because of an inaccurate Carfax report. Multiple accidents that didn't happen, multiple airbag deployment--wrong again. I noticed there aren't any current complaints on BBB and they are sitting pretty at an A+ rating.

Before I purchased my 2006 Mercedes C280, I asked the car salesman for the car fax. When he handed me a 2 page report on the vehicle, it only stated it had one owner and no accidents. So, I purchased the vehicle, thinking I received a great deal. Unfortunately, that was not true. A month after purchasing the vehicle, the transmission went bad. Not only did I spend money on rebuilding the transmission, a year later, I'm dealing with engine problems, thermostat issues, and continuous transmission failures.

You guys have false information on the 2003 Altima (Vin# **). The mileage you have from 02/18/2009-12/02/2011 is wrong. Please take these miles off. The actual miles on this car is 103,476. If you guys don't, I'll get an attorney, and sue you for putting false information about my car. Please fix this, and please email me back at **.

I entered the VIN of an Acura CL and showed no damage history. I purchased the car from the dealer based on the Carfax. The car had been wrecked, repainted and had major problems. I took the car back to the dealer the next day and got my money back. The dealer was fair but Carfax let me down. The information they provided was useless. Better to take the car to a mechanic and have it checked out before purchase.

Carfax erroneously listed an "accident" on my vehicle. I found out about the error when considering a trade and was quoted a price about $3,000 less than fair value and the dealer stated there was an accident indicated in Carfax, which was why the value was so low.

I bought a 2007 Tahoe. It has a clean Nebraska title. I tried trading it in, and the Carfax showed salvaged branded title, which did not show up when the bank gave us the loan. Now, I can't get rid of the thing for a more economic auto. Please help.

I purchased a car VIN **. I found out its warranty was still active so I took the vehicle to GM for a diagnostic check. I found out the vehicle was in a bad accident and had body damage and frame. I returned the vehicle and had a hard time giving it back. They never reimbursed me for the work GM did for me. I found out the vehicle is listed again for resale, knowing they have photos and diagnostics test on vehicle.

I have had two conflicting reports on two vehicles I have bought. The last reports received in these two vehicles are inaccurate. I have all reports to prove this. One car I would never have bought. CARFAX is not what it says it is and is misleading. Most folks never read the fine print of their report.

My daughter purchased a 2010 Toyota Camry from a dealer that showed us a clean Carfax; no alerts, no accidents. She took a trip a few weeks later and found out the trunk had leaked and soaked all of her clothes. We took the car to a local body shop to see if they could determine how the water was getting into the trunk. They found broken glass in the spare tire well. The source of the leak was a poorly replaced rear glass. We asked the shop to check the car for other problems and he estimates $3,300.00 worth of repairs need to be made to correct the poor repairs made previously.

On Dec 5th, 2011, I requested a vehicle history report from carfax.com Centerville, VA. They received my $34.99 fee, and vehicle VIN. I haven't received any information, regarding the vehicle in question. I have tried, with no success, to contact them. What are my options?

Carfax just hosed me big. I bought a used 2010 Acura MDX. I paid a lot of saved money. The dealer I purchased the car from (a Toyota dealer) showed me the Carfax and it was clean. Although the car had a noise coming from the AC-Compressor. They assured me that this would could easily be fixed by Acura as it is still under the warranty (and it is indeed under the warranty mileage). But Acura found other issues for the noise and will not cover it under warranty! They showed me different Carfax with an accident. I bought the car on Dec 18. The accident happened on Oct 31. So now it shows, but it never showed up for my purchase. I have the copy.

While at Carfax to obtain an appraisal on my vehicle, the appraiser told me I had two accident reports on my record! I am the only owner of this car and it has never been involved in any type of accident. As a result, his offer came in very low wholesale. This so-called "fax" report is costing me thousands! Other than the "report", my car was in great condition, always garaged and not a blemish. I loath companies like Carfax ("fax" because they are not "facts"). Very irresponsible. Shouldn't this company be required to have proof to back up their claims before they can tarnish the value of your car? This is shameful. I haven't found any venue to contest their report. I'm ready to join any lawsuit. In addition, if I had accidents, my insurance would have gone up! Carfax **. Consumers beware: Do not believe their reports.

My vehicle was struck from behind on June 1, 2011, and it suffered a modest amount of damage to the rear bumper, etc. The MD State police officer on the scene reported it correctly. Carfax picked up the police report and misinterpreted th coding of field 61 (safety equipment) and the specific sub-field coding "32" (safety equipment in use, which "32" means "airbags and seat belts"). The Carfax entry also said that the "airbag" deployed, which it did not.

I purchased a 2008 BMW X5 for Tom Masano of Reading, the Carfax stated the vehicle had never been in an accident, I then found the rear bumper cover had clearly been hit and decided to take it to my local BMW dealer and had it replaced. Then now to my surprise, I have noticed that both front fenders have apparently been painted or replaced as there it a noticeable difference in the color and quality of the paint. This is extremely obvious in direct sunlight.

Purchased a 2007 From North Coast Auto in Cleveland through eBay. They provided a car fax report that was current (supposedly) within a couple days of purchase. Knew it had a fender bender but a clean title as I had the history. The auction announced the car had a bent frame and the dealer knew it but no one informed me. Now 3 years later, I find out otherwise through Auto Check and the dealer is unwilling to do anything about it. They even said it still had the manufacturers warranty which also was bogus. At no time did they furnish an accurate history before, during or after the said purchase.

I work at a small independent auto body shop. When we do a repair on a vehicle, we have absolutely no contact with any company that is associated with or is similar to Carfax. Recently we have a customer that has false information reported to Carfax on a vehicle we repaired. I am trying to locate the source or sources who are supplying the information to them. I know beyond a shadow of a doubt that it doesn't come from us. We asked the insurance company and they claim they didn’t report it.

I approached the dealer about trading in my car and buying a new one, the same dealer from which I bought the vehicle and at which I have had it serviced. When they appraised it, they pulled the CarFax report.

I signed up for Carfax and my credit card was accepted. I am being billed but I can not access Carfax to get a report. I am hoping you can help me. The problem has to do with my email address and password. There seems to be a conflict. I need your help. Thank you.

CARFAX has an accident listed twice on my report. Thus, it looks like the vehicle was in two accidents rather than one. I was not able to get the best trade in value for the car since the dealer thinks the vehicle has been in two accidents when it has only been in one. There is no recourse for the consumer to challenge or modify the information in a CARFAX report.

I am selling my car and the Carfax says it was involved in an accident. My car has never been in an accident. My trailer was, at one time, but never my car. I am having trouble selling it now. Ridiculous! My loss is about $3,000 I'm sure. If some attorney wants to ** with this, fine with me.

I am battling the Carfax and Autocheck entities as well. It's a shame that so many people put their faith in these reports. I examined my vehicle very carefully when I purchased it two years ago. 1.5 years later, an "accident" shows up unknown to me until I pulled the report. The accident shows as minor and with the Autocheck report, actually lists two police case numbers but not an exact police agency. I have spent hours calling various police agencies in AZ trying to find this mysterious accident, and nobody has any record of it at all. The police case numbers are non-existent in any of their databases.

Carfax report when I bought my 2009 Honda Accord in Jan 2011, showed one minor accident that had occurred in Feb 2010 and showed one previous owner. Went to trade it in this weekend and now the Carfax shows 2 previous owners and an accident with airbag deployed (Dec 2010). Can't trade or sell now. Trusted that information was accurate when I bought the vehicle.

I am actually a car dealer and I have known for years that Carfax is a scam. I have read a bunch of these posts and the stories are all too familiar. It is unfortunate, but Carfax spends so much money in advertising to convince consumers that they are the authority, that people blindly follow their word based solely on name recognition.

I have a Mercedes, which was left to me by my husband, when he passed away, which he bought like, about six months from the car dealer. I got it serviced and warmed it up, and moved it, so it does not get driven. The car fax shows that the car has 2 more thousand miles on it. That is wrong. If they see the inspections reports, it will be accurate. I don't understand where they are getting this information. I need this issue fixed. I lost a buyer due to this.

I am trying to sell a 2008 Nissan Versa in excellent condition. I am the original owner with only 24,800 miles. A prospective buyer informed me that there is a Carfax report showing damage from an accident. I am stunned, to say the least. I have checked with my insurance company (GEICO) to be sure they didn't have inaccurate information. I have checked with CA DMV and they have nothing listed under my Versa's license plate. I have reported the inaccuracy to Carfax online. I am moving out of state the end of the month and I cannot get a good price on my car due to this incorrect Carfax report. I am so angry! I can't find any other way to report it except online, which could take a long time and I need to sell this car.

I went to sell my BMW X5 and I was told by folks who ran a Carfax report that my X5 had structural damage. This false claim by Carfax has cost me money in selling my vehicle. And this company needs to rectify these issues for car owners.

I purchased a BMW from a BMW dealer with a clean Carfax report. The report indicated no repair history. I saw the dealer bring it up on their computer screen and print me a copy. The report shows no repair history. Six months later, I found out my car has been in BMW shop for repairs for 17 times prior I purchased the car. The Carfax report shows e.g., an emission inspection report, but does not show any of 17 repair services! If I knew, I wouldn't purchase the car. I believe there is a conspiracy between big dealerships and Carfax. I would not trust the Carfax report.

I am trying to sell my extremely low mileage 2009 VW Rabbit and pulled the Carfax, which shows a t-bone accident one month prior to my purchase. It took me a while to realize that they bluntly took the accident off my previous vehicle simply because I re-used the plate number. That is, Carfax doesn't even verify the VIN number of the accident vehicle and attributes the accident to another vehicle. I am not able to sell my almost brand new car, which is an absolute catastrophe for me considering that in two weeks I'll move to Australia. Congress should shut that company down. It ruins the market and people's lives.

We were trying to sell a vehicle. Twice customers checked with Carfax and saw an inaccurate report. Therefore, we lost the sale. Twice I have e-mailed them to get this corrected. People put their trust in this company. In the past, I paid $45 to have a Carfax on my son's car. People pay good money for reports that contain inaccuracies. Our vehicle should have reported 65,600 on mileage. Carfax inaccurately reports 107,000 miles.

I purchased a vehicle from a dealer with a clean Carfax report. The report indicated no accidents. I saw the dealer bring it up on their computer screen and print me a copy. The report shows no accidents. Two weeks later, the report now shows an accident and that it was sold at Auction auction. The accident occurred 4 months before I purchased the car. It is very suspicious that this information was delayed until two weeks after I purchased the car. I believe there is a conspiracy between auctions, big dealerships and Carfax. Please don't rely on information from Carfax! I will spread the word to as many as possible.

I went to dealer to sell my car. I had told them car had been in a minor accident with fender and door damage, which it had, but there was no frame damage. They said fine, they would still buy it. When they ran Carfax it stated airbag had deployed. They said they couldn't buy it because once a buyer saw that they wouldn't touch the car. The airbag had never deployed.

CarFax reports are inaccurate. I purchased my car brand new from dealer with "0" miles. I owned it for 6 years. I was never in an accident. CarFax report states "salvage title" issued in 2006. It is just not true. I've tried to straighten it out by completing CarFax data correction form without success. Since when is it my responsibility to correct their data? CarFax’s verbal response to my inquiry was, "We have over 1 billion records. We receive data from 34,000 agencies. We don't even review the data. It’s uploaded into our system." That’s pretty ** business model! They can't even verify the accuracy of their product!

False reporting car mileage on 8/6/2010 at 32,000 when dealer on 7/27/2011 reported mileage at 24,303. In between 7/27/2011 and 8/6/2010, car was in body shop and I wasn't even driving it.

I tried to sell a car I had owned from new to a dealership, and they pulled a carfax report on it. One of the services in the report listed an erroneous mileage. This cost me $2000 in trade value. Carfax is spreading wrong information and costing the consumers on both sides, buying and selling. Unlike credit reports, the consumer has no way to get the information corrected, and is just being set up for defrauding, because somebody at a mechanic shop fat fingers a mileage reading.

Purchased a car 10/15/2011 based on the information carfax provided me claiming this car had "no reported accidents. "Took the car to a dealership to possibly trade up toward another vehicle and now the carfax shows "frame damage" and one accident from 2009! I'm beyond upset. I bought this vehicle because of the clean carfax. Now due to the incompetence and unreliability of the carfax operation, I'm stuck with a lemon. Any Attorney willing to take a class action lawsuit against Carfax, please contact me. There are several people with my very same issue.

Therefore, they would not buy it at fair price.

Used CarFax to get info on a used vehicle I wanted to purchase. Once I purchased the report CarFax sold off my e-mail address and I've been getting spammed 3 to 8 times daily. If you use CarFax, get a temporary e-mail address then dump it after you have your report.

I am currently trying to sell my truck and an interested buying pulled a carfax report that said that in 2005, my truck was involved in a major accident. Knowing that this was not true, I called DMV and they confirmed that my truck has never been in a accident. Now, I am sure that it will take lots of red tape to correct the report. The buyer has backed out of the sale because he thinks I am a liar.

I purchased 2006 Mercedes Benz CLK350 in February 2009. The Carfax was pulled by dealer and was clean. Now I go to trade it in and it shows an accident but states "minimal or no damage reported". I had the car inspected by a Mercedes dealership and all records pulled and it came back nothing. There are no scratches on the car and nothing has been replaced. I cannot get any supplemental information and I have not been involved in any accident or had to call the police for anything. People that come to look at it think I'm lying about it not being in an accident since the Carfax shows 1 accident. People seem to think Carfax is the gospel! Wrong! I cannot get any help from Carfax to fix this or add any supplemental information. It is nothing but a money racket!

Carfax has indicated the car was in an accident. Upon contracting Carfax, they were unable to provide the date of the accident which did not occur or any other data about the accident. All other items in the Carfax report shows the exact date of occurrence - but this one does not and they refused to correct despite the inability to show any back-up data.

I took my Mercedes SLK 55 AMG to a dealer to trade it in with another car. The Carfax shows that the car has a 'branded' title. I have the title in hand and it is clean. The title that was issued prior to my title was clean (I saw it). I have requested help from Carfax, but to this point, I have only received various emails running me around and no corrective action. I have objective, reliable, verifiable proof that Carfax is inaccurate. I have sent them proof of their error, and they have been non-responsive in correcting the issue.

I purchased a vehicle on January 30, 2009 relying upon the "clean" CarFax supplied by the dealer as the main factor. On September 30, 2011, we traded it in on a new vehicle and was informed by the dealer who used AutoCheck that the New York Auction reported frame damage on July 20, 2007 which is 2 years prior to the CarFax report.

I bought a 2005 jeep wrangler in April 2010, after the dealer showed me a clean CarFax report. Last week, I wanted to trade it in on a truck and I struck a deal with the dealer. When he ran a CarFax report on my jeep it showed that it was issued a salvage title and then on the next line it showed the title was corrected. The dealer backed out because the report threw up a red flag and said the jeep wasn't eligible for their buyback program.

I was looking for a new car, and when the dealer pulled up my Carfax report, it said that my air bag deployed during a minor accident last year. My airbag never deployed! The manager of the dealership said that my car value was cut in half by the report. I was unable to purchase a new vehicle because of the decreased value of my car.

I paid $34.99 for my carfax and never got it. I have had several responses created automatically (of course) from carfax I requested several times over a period of four hours, only to still get automatic answers. Nothing. I then requested a refund and still no answer other than the standard carfax answer, "We wil respond with an e-mail" and so on.

I paid for Carfax Report before buying a car in April 2009. The report was clean. I bought the car, after relying 100% on the CarFax report. Now I am selling the car, and CarFax report says odometer was rolled back in 2005. I am expecting to lose money and just give the car to a junk yard for nothing.

In 2009, I purchased a one-time report. Somehow now in 2011, they took $44.99 out of my checking account without permission. I want to file a formal complaint immediately.

I went in to trade my car but CARFAX stated that there was a miles discrepancy (which is incorrect). Needless to say, it was hard to trade in my car and its value was significantly depreciated.

My carfax report states that "None of the major title problems were reported by a State DMV. If you find that any of these title problems were reported by a DMV and not included in this report, CarFax will buy this vehicle back".

Paid for five reports and can only get one. I will be calling my bank and have the $54.99 credit back to my account. This company is a joke. I rate this company a zero!

I purchased a car relying on the information I got from Carfax. It turned out that the car was stolen, despite Carfax saying the car was good.

Less than any stars!!!

Earlier this year, I was attempting to downgrade to a less expensive car. I was having issues with low offers being given by dealerships for trade-in value and couldn't figure out why. In March 2011, I had a Carfax report pulled on my vehicle by a dealer friend of mine. I was informed that the report had comments indicating my airbag had deployed when I was in an accident in Sept. 2009. The airbag was never deployed. Upon calling my insurance company and the repair facility, both agencies confirmed that they do not report to Carfax.

The CARFAX report on my vehicle indicates it was in an accident in Miami. We have never been in Miami with our car, nor has it EVER been in an accident. This is going to cost us dollars in the end run and they refuse to do something about it.