America's CAR-MART Reviews

From someone who used to work at a Car Mart. They purchase most of their vehicles from auctions. They don't check them out to see what's wrong with them. They wash them and put them on the lot to sell. They will do ANYTHING they can not to repair anything, whether you have the BS "warranty" or not. They will harass you the second you are late on a payment. Their policy is to keep contacting you until that payment is brought current. Of course they are friendly for the sale and will get you in a car. God help you if you have any sort of hardship.

Call the corporate location to make a payment arrangement, was told that I would get a call to set up the agreement by Mr. **. The store manager calls me that I had just filed a complaint on Miss ** proceeds to be rude to me and hangs up in my face, again another store person who calls me back and tells me the arrangement is for $200. Make that payment and then bi-weekly payments would occur-17 days past due and miss ** proceeded to have my vehicle picked up 2 days after conversation. She has yelled at me in the phone and hung up in my face more than once. She is not a friendly customer service person but one thing I know two things for certain, I am a child of God and he will fight every battle.

They came and got my car at 4:30 in the morning. (The tow truck driver was cool.) But 2 days BEFORE my payment was due….. worst place to do business with!!!!

I bought my vehicle April of 2026 from America's Car Mart in Taylor Texas. I drove it 350 miles and discovered it had little to NO OIL in it. I had to put it in the shop for the following repairs - High pressure fuel pump, both low/high pressure sensors and a wiring issue, from prior mechanic repairs. That took over a month due to the fact that the GM of America's Car Mart drug his feet & finally approved the repairs. I had 2 recalls that had to be taken to the GM dealership to be repairs. Tire value stem had to be replaced due to a flat tire on the side to the road that was bad & the company knew about it but additionally had to be fixed. I am also having an issue with NOW the timing chain and it will be going back in the shop again. With having this vehicle for less than 4.5 months I would never recommend buying a vehicle from this company. I'll see if I get any results. To be continued.

I will never in my life get car there again. Already overpriced car. It’s sad what they do to people already having bad times. I pay on time. Soon I miss one payment ready come get it. Don’t give you no kind of chance. I never miss a payment. People who work there is rude. Bad attitude.

Speaking from personal experience proceed with caution. The car you potentially finance could have over $5,000 interest added or not be safe for you and your family. I know several people besides myself that are going through issues with Car-Mart. You're better off going to marketplace.

CarMart does offer low down payments. But big trap. One, the cars way overpriced. Cars may look good. But looks well. Anyway. I got my car from CarMart. Problem with it before it left. The lot two of the tires were bad. They did replace them. New cheap tires. Two, the front end of this car. They replaced the front left. Sturt. The. Carmart. Hd. It's in the shop. Making miss work. One got car back. Still not right on top of that. I just made a first car payment. We work with you. Mark what? A bunch of not truths. Then tell me make 300 more & said, "Is that okay?" I said, no. Then tell me, "Give them 200." On 2013. Chevy. Sonic. 8000 Dollars should be no more than 3000. The interest on their junk cars is stupid. I'm reporting this. CarMart in Wichita Falls, Texas to the Better Business Bureau here in Wichita Falls, Texas. My Thought. Don't buy Carmarts. On top of that, look behind the fence. All those cars you see. Guy works there told me. Bad engines and bad transmissions repossessed wonder why.

I would not recommend CAR-MART even to my worst enemy. Sold me a car and refused to fix, lied about fix things, and when I wanted to exchange it our for something that was in my price range that didn’t have options. Asked for my funds back to go somewhere else and got begged and sold a false offer. Didn’t uphold company policy, I am 24 days late on a partial payment and spoke with them days prior they unlawfully repossessed my vehicle. Taylor Texas general manager Jose is a con and and money hungry. Very disrespectful and rude from the first day I stepped into the business doors. He smiles in your face then rude and no customer service skills when it’s time for guaranteeing customer satisfaction.

You go to the lot and half the cars are either not working or they don't have a title yet to sale them but they have them on the lot for sale. They have no early pay off so you are stuck eating all the SO CALLED finance charges even when you try to pay the car off. All their cars break down within the first 2 weeks and to get one fixed with the car plan they force you to get you are out of the car for at least 2 to 4 weeks with no rental to help you get to work. They will screw you over in any way they can so RUN as far and fast as you can away from them.

This is the worst place you can go to get a vehicle. DO NOT DO IT. The cars are auction cars that are bought and then marked up by 1000's of percent. They are subpar at best and you are automatically charged thousands of dollars for an engine warranty that they won't honor when things break down on the car. I was charged 15,000 dollars for a car that they paid 1600.00 dollars for. And when things started breaking, they would not fix anything on the car, even though I paid them 2500.00 for an engine warranty they won't honor. Nothing is ever covered, they tell me. The customer service is a joke. They just shrug and say, "Sorry there's nothing we can do." More rich vampires are taking advantage of the working class. Do not sign a contract with these people. Worst mistake I've ever made.

Car-mart in Brunswick GA is a good place to buy a car but just don't have a crisis. We just lost our house in the Brantley co wild fire 2026. I called them and told them we was having a hard time cause we lost everything our home and building and we still can't go back home yet the road still block. Anyway she she didn't say she sorry to hear that or nothing. She said she make a note on the account and said it due May 1. Anyway I took the money I had to use the little money I had to for this crisis we going through to pay the car payments. I thought they would just move it a month out. We already said we lost everything but it make me feel worser that it like they don't even care. All our other debt people understand and said they was very sorry to hear that. That mean so much to us when people says they sorry what we going through. Anyway it was good place to buy a car. Nice sales person.

Not professional and lie to your face. They have people calling you that no one at the establishment has heard of. They hired a company to come pull my car and the driver harassed me all night and threatened me. He was very aggressive too the I felt as though he would try to harm me. I did call and report the incident but no one knew who he was. I was also told that the manager would call me and she did not.

Stay away from the location in Florence Alabama! Very rude GM and they will not help you in any way. There is another lady who works there as well. Her name is Shandy or something. I don’t understand how they have a job with the zero customer service they have!

Jennifer was a Great Saleslady. The Sales Manager T explained Everything Excellently! I will be telling my friends about this place. The Car Is A Great Price as well! Jennifer also helped us with finding insurance!! Thank You Carmart

I would not advise anyone with any sense to buy from CAR-MART in Poplar Bluff Missouri. There initial customer service is awesome. They really will put you in a car. That being said the car's are usually high miles or been in an accident prior and have been rebuilt with little to no attention to detail. I personally purchased one vehicle which I continued to work on consistently from a month after purchasing to pay off. The other I attempted to purchase was returned the second day of ownership due to transmission failure. Majority of the time they provide no spare tire and their warranty is a joke. Please please don't purchase from them.

I am writing to express my profound dissatisfaction with the service and overall experience I have received from America's Car-Mart since my initial purchase. Despite consistently fulfilling my financial obligations promptly and ahead of schedule, I have encountered significant challenges in receiving the level of service and adherence to commitments that one would reasonably expect from a reputable automotive dealership.

Car-Mart in Dothan is HORRIBLE. Pamala is rude (account specialist) won’t let you talk and talks over you. If it’s not what she wants to hear she are dismissive. Tameka the regional manager is the same way, loud, obnoxious. It’s very hard dealing with them so if you have to get a car through Car Mart, do not do DOTHAN. THEY ALL NEED TRAINING IN CUSTOMER SERVICE. Setting up an arrangement is like pulling teeth. It’s like you bought the car from them personally and not the corporation. I do not even want to pay my car payment there. I’d rather drive to a different city to deal with different people because they do not know how to talk or treat people.

Very poor customer service. Whoever the lady I spoke with about my payment being late had a very smart mouth. I hate that I even felt with these people didn’t never get my referral pay. I wouldn’t send a dog back there!!!! Didn't even want to give that one star!! The one in Milledgeville Ga!!

5 months with Carmart, first car chevy cruse, motor no good, 2nd car 2015 Subaru crosstrek, transmission, needs to go into shop. Now the first car they put it down as voluntary repo instead of trade in. Anyone know a good attorney?

My car has been towed 5 times since Dec. 1st. I depleted my savings to get it fixed and, unfortunately, had to resign from my job due to no transportation. I have been stuck on the side of the road for hours in 20 degree weather waiting on tow trucks. It had gotten to the point where one tow company would bring up that they had just picked me up a few days prior. After the 3rd tow, I contacted Car Mart for Assistance and was told that they would repair my vehicle for me. Just to pay to get it from them (because I needed to update my balance) and it to break down again 24 hours later. Causing me to need another tow truck. Not only did they not fix it but they only charged my battery and returned it to me. After I'd paid for multiple new car parts and a brand new battery, I was more than positive a jump off was not what was needed to fix my car. But, they would've known it was an electrical issue if they had actually looked at it.

After selling my Veteran husband and I a vehicle they promised to correct all of the issues. They never did. Issues that ranged form no air bag detected in the dashboard that had cuts in it, doors that wouldn't lock, windows wouldn't roll down, ac didn't work, bolts on axles had to be tightened at least 2 times a month...the list hoes on and on. The engine finally blew up in it. We had it towed to their lot. We wrote them an email explaining how we have put several thousands of dollars into this vehicle and it's still not fixed. They can have it. Now they want to sue us for the remaining balance on it.

They drive cars long enough to get you to buy them then they fall apart and they won’t fix anything and the warranty they sell you basically covers nothing. Two cars bought and both have bad issues we’ve had to spend a fortune to fix.

How can you go get your car checked out and know how long it takes to have it fixed. Once you have your car in the shop with their mechanic it takes up to a week for them to fix it when it should only be three days. They don’t even give you a rental to use when it’s their mechanic and their way. All they do is lie lie lie. They can never give you straight forward answers nor can they tell you what they have to replace on you vehicle. This being said people need big discounts or something on their bill. I mean they need to do better with their customers!

Do not buy car from here. They take your money and lie to you and please don't think you're getting anything with them. Free oil changes, lipstick in Oxford, they use the same oil filter and never check any other fluids. Big rip off, so you're not getting nothing.

I am done with the harassment. I have been dealing with Carmart for years and here recently they decided it's ok to call you the second you are late on a payment and every single day till they talk to you or get their money. Who else in this entire world does that???? Call me when you are coming for the car, other than that Back Off. I work everyday and I can't be seen on my phone. Not to mention just because your policy changed doesn't make it respectful to your clients.

They do not accept cash deals and will lie about their pre-approval application just to try to get you to finance. The Hixon TN location was not friendly and were more interested in selling financing than they were selling a car. They come across as sketchy.

I'm sometimes late for my payments and Ernesia and Tamekco always make a way to help me out. Times are hard sometimes but they make ways to help others out. Plenty of times I've wanted to give my vehicle but they worked with me and now I'm back on track.

I've Been Struggling with my Business and Health. I've told CarMart of Camden Arkansas numerous times when I'm not able to pay and make an arrangement and they get tired. They have went off on me and was very hateful. I was told to deal with it and they didn't care. Thanksgiving they took my Car Payment and bought my Family Thanksgiving and Said did anyone help us like that? They used our own money we had and was gonna arrange a later payment but threatened us that they need there money and need it now. Then they took a picture with us and said we are family. This company is Hateful.

Glen was absolutely fantastic!!! He got us into a great vehicle with an awesome payment plan. I couldn't speak higher of Glen and Car-Mart of Paragould, AR!!! This is the 4th vehicle we've got from them, and refuse to go anywhere else for a vehicle. Thank you again Glen for all you did for us!

Worst place ever especially the manager who needs to be replaced above all else, they are crooks that harass you to death over being 5 min late on a payment but when you need them/manager he’s nowhere to be found! Needs to be shut down and investigated!!!!

I wish there was a -5 star review!!!! This is the worst place to do business! I’m begging everyone to go somewhere else!!! I wasn’t even two weeks past due and I had been making arrangements, they took my car!!! They were our last resort because it was a weekend and I needed a car asap. I wish I never went there!!! The owner should be ashamed for selling lemons and giving people a hard time about it!!! I wonder if the owner even knows how ridiculous the collection process is, even when we make arrangements… they can still take our car?

I bought a 2014 Ford Explorer from Car-Mart Hopkinsville 3 years ago. Second day I had it the car died. It needed a jump. Car mart refused. It's exchange policy I return it was 36 hours after I bought it.

This is Sonya ** a customer of Carmart. I got a call stating I was $10 dollars behind on my last car note. I thought it was ridiculous. You guys called me over $10 dollars. I could understand if I was a week behind or even a month but I pay faithfully every week. I will NEVER I MEAN NEVER DEAL WITH AMERICA'S CAR MART AGAIN.

Interest rates are super high and there is no such thing as an early payoff; you pay the interest regardless, which is BS! Als,o they will NOT work with you if you call and ask for 2 more days on your payments. I was told they would come get it and I would have to pay the repo fee then. They take advantage of people with less than perfect credit. All payments is at least 350 every 2 weeks which puts you at least a 700 dollar car payment, which you could get a lot better car for that much money a month!

⭐☆☆☆☆ Never Again — Beware. We bought a car from Car-Mart of Harrisonville two months ago, and it has been nothing but a nightmare. They sold us a vehicle with the WRONG size spare tire — making it useless. On our family trip, my husband, our 3 kids, and I ended up stranded on the side of I-80, one of the busiest interstates in the country, with no proper spare.

DO NOT BUY A CAR FROM CAR MART. WHEN I first got my car a 2014 Chevy Cruise the fuel pump didn’t work so they let me trade cars. Now I have a 2015 Chrysler 200. My cords on my battery stripped the 8th day of the return date and they said they couldn’t DO ANYTHING ABOUT IT. Then I call them everyday to fix my car and I get the run around. Car been leaking from the roof and everything since I got it. Had my car for three months to fix everything that was supposed to been fixed and NOTHING WAS FIXED AND I MISSED A WHOLE LOT WHILE NOT HAVING MY CAR. Then I tried to get them to fix it again and it a whole new crew in car mart and everyone else had quit. So now I’m dealing with the pain and suffering of car mart! DO NOT BUY A CAR FROM THEM!

NEVER BUY A CAR FROM CAR MART. IT'S THE WORST EXPERIENCE!!!! Hello, my car was put in the shop almost 3 weeks ago and every time I call the car lot, they give me the run-around. I need something done asap. I pay way too much money for a vehicle and then when I call the car lot, they are so help and rude. I’ve talked to Car Mart already and if something isn’t done immediately, you guys can just have the car back. I’m always on time for my payment and I get this kind of treatment. I’ve talked to corporate once already. I am mother of 4. I work a job and I have to find transportation to get to work and do the things I have to do whenever I should have a car and not get avoided!!!

New. This have to be one of the worse experiences I have had. The rep was good but dealing with trying to pay your car note is insane. They turned my car off for $1 literally then my payments was not set up as asked on my pay days so every month I have to call set up arrangements. On top of that they can never give you the date you ask for when it's not even my fault. Then was told to set payment for right date the amount will go up and I already pay $782 on a 2020. SMH.

I bought my first car, a 2014 Chevy Cruze, from America’s Car Mart on Feb 4. It had problems from the start—burning smell, weak A/C, slow acceleration, and oil issues. The turbo failed twice, the car runs hot, and the check engine light (P2096) came on. I later learned it failed emissions on Jan 28, passed on Jan 29, and they sold it to me days later. I tried to return it within 7 days, but they refused. I even had to bring my dad just to get them to push through any repairs. They take forever to fix anything, making me miss work and spend extra on rides. Now I just want the car gone and out of my name.

Love to leave people stranded with no way home over 100 miles away from your home even when you have kids. They need to be shut down. Also they do not like to work with you at all. All they want is money and that's all it about. They need shut down and sued.