Cadillac Reviews

Warranty for my 2006 Cadillac STS, with Michelin HXM tires, factory installed says bumper to bumper, including tires - 4 years or 50,000 miles. The car has 31,000 miles. It's three years old. Front tires need to be replaced. Tire has tread wear rating of 300 which should give 60,000 miles. Cadillac will not assist in replacement cost.

I own a 2001 Cadillac Deville which I purchased in October of that year. For the most part I have been very pleased with my vehicle, but there is one issue that I believe is worthy of a recall. Back in 2006, the left rear window regulator failed and I subsequently had it repaired at the dealership at a cost of approximately $500. I assumed that this was just a fluke. However, about a month ago, my driver's door window regulator failed. I haven't repaired it yet, but I was able to wedge the window so it wouldn't slip down. On my way home from work this afternoon, the passenger side window regulator failed. I guess I only have to wait for the right rear window regulator to fail and I'll have to replace every one of the parts.

My Cadillac CTS-V stopped working. I had it towed to the dealership so that they can identify what was wrong with the car. The dealer called back in a couple of days and stated that the number 2 piston came off and locked the engine up. In order for them to honor the warranty that covers the vehicle, I needed to come with receipts showing that the car had been regularly maintained. I had one receipt but no others. I had been maintaining the car myself and therefore didn't keep the receipts. According to the warranty manual, I shouldn't be denied coverage just because I don't have receipts. I have asked them to put in writing why they are denying my claim and they refused and said it is not in their practice to do so. I have been without my car now for a month and 3 days as of 6/12/09. I don't know what to do to get my car fixed under the warranty that covers it.

I replaced a driver’s side automatic window motor in my 1996 Cadillac to no avail. It did not fix the problem. I replaced it again. It is still not functioning properly after the Cadillac garage told me this was the problem. I also have a 2000 Cadillac driver’s side window that has the same issues. With all the money I have spent parts, labor in thousands of dollars to get things fixed that are not working properly, someone needs to put a stop to all this. If a part is replaced and it still does not function properly, I should be able to get my money back and the issue should be fixed free of charge, if they are capable of figuring out what the real problem is. I think the consumer should be more aware of these issues. I think service is pretty lousy.

I took my Cadillac SRX into the dealer because of 2 recalls... one with the Catalytic Converter the other with the transmission... The next day after I got the car from the shop I was taking my 2 children to school and the car started smoking and the plastic cracked around the gear. I got the 4 children out of the car and 2 minutes later the car blow up fire and was destroyed. 2 fire trucks.... My neighbor took pictures I would be happy to send. 4 children, 2 weeks before Christmas and no car.

My glass roof exploded in my 2005 Cadillac SRX. I was parked and sitting inside when I heard a loud explosion. I got out to check and noticed my roof shattered. Nothing hit glass. This car also had a glass roof replaced by original owner on 4-2008 at Crest Cadillac.

Spontaneous acceleration: When you put your foot on the break-the vehicle accelerates forward;inability to stop the vehicle I have to ask anyone and everyone that has owned a Cadillac Escalade or any GMC vehicle if they think that their vehicle is a luxurious accident waiting to happen. I bought the vehicle Dec 17, 2003 and it was an 02. I felt like a million bucks leaving the dealership. I had a smile that went from ear to ear and an energy that said, I love life-until seven months later... I had complained about a malfunction of the breaks. It felt as though the ABS was engaging. I don't know if you can remember the sound an old ten speed bike used to make when you switch gears-the vibration and sound is what occurred when I would apply my foot to the break. At the time of my first complaint, I felt a delay and heard a sound when I applied the breaks-my truck did not come to a complete stop-it kept going. The dealership stated it was my tires. Obviously both GMC and its certified dealerships have not FIXED the problem so the issue has only gotten worse-I am afraid to drive it-its sitting pretty in the driveway. Here is a list of the history-of the Spontaneous acceleration. That's right my truck actually accelerates when you apply the brakes!! June 30, 2004 I had complained of the issues with my vehicle stopping. The dealership fixed the problem by putting on 4 brand new tires however did not describe why I was there in their reasons for diagnosing the tires being replaced .Therefore GMC is stating that the issues didn't actually occur or were not due to faulty/malfunctioning breaking system. Why should I be responsible for their documentation when I go in for service? Why would anyone have a second thought when someone who is certified is paid to diagnose and fix a problem? June 15, 2005 I had the same breaking issues and complained again to the, Certified dealership. They fixed the issue and replaced the rear break pads, rotors and rear brake shoes. June 16, 2006 Same issues/complaints of break malfunction. Certified dealership fixed the issue by replacing the front brake pads, resurfaced all four brake rotors June 22, 2006 Complained about breaking issue. The certified dealership Fixed the problem by replacing the Hub Bearing, replaced both ABS sensors and both bearings. My vehicle had 75, 000 miles on it at the time and was still under the certified preloved warranty. March 19, 2008 complained to GMC about the inability to stop since the warranty expired. Another certified dealership Fixed the breaking complaint with ANOTHER Hub bearing replacement. HHMM can you say HUB BEARING (I am guessing the part sucks and is defective) September 18,2008 Spoke with the GMC rep which is like speaking to a well scripted robot who is trained to deflect blame and/or responsibility. After describing the issues of NOT being able to STOP and the malfunctioning of the vehicle where it accelerates, the GMC rep asked again, So when do you have this issue? I said the following: Have you been listening at all to what I have said? Putting your foot on the break should be alot like blinking-we shouldn't have to think about it. When was the last time you had to worry if you stepped on the break that your vehicle will plow into the driver in front of you? The GMC rep said, I don't-So why don't you want to drive it to get diagnosed? -Get the picture? GMC and their customer service sucks. I was told in the very beginning that if I took my vehicle anywhere else other than a GMC certified technician or dealership-the warranty coverage for any issues would be at risk. Also the system that they use to diagnose is computerized. So if the computer doesn't say there is an issue-they meaning the GMC certified technicians assume there is no issue. When I called GMC in March of 2008 they were more interested in my next GMC purchase than what I was trying to complain about? Like I would EVER buy another GMC piece of ***. GMC kept reminding me that regardless of the number of attempts I have made to fix this ongoing issue with my break malfunction and the money that I have spent(time away from work, rental cars)-They won't take responsibility for a vehicle that is no longer under warranty, a vehicle that is 6yrs old and 105k miles. I have been a responsible owner and have been diligent in the maintenance of it. The breaks are only ONE of the many issues I have had with this truck-New radiator, new transmission, new ride control and another four tires when the Hub bearing was replaced the second time. Issues with the oil(lots of changes-not consistent with 2000 miles) GMC is known for not informing the public of their safety issues which Ralph Nader had exposed in a media filled public war which revealed to the public about GMC's unwillingness to take responsibilities for their knowledge of safety issues almost 30yrs ago. NOT much has changed except that their customer service reps have become more rude and repetitive in their rebuttals and counter objections-Dah-Why won't you drive your vehicle Ms. Gustafson?? Companies like GMC hope that consumer complaints will fade away into the backdrop when the consumer gets so frustrated and give up. I am not one of those people. Here is a list of some of their excuses: *It could have been a fluke *It could have been your driving-Hmm, I know I am Asian bit not all Asian drivers suck(not that this one is aware of) *You know that's common at slow speeds-My response is this So when I hit a pedestrian should I tell them that too? *We are not familiar with that issue with spontaneous/unexpected acceleration *You should warm up the vehicle before you drive less than 10 miles an hour *The sound is your muffler *There is no issue with the breaking system. we have not been able to duplicate your complaints, so there is nothing wrong The resistance to break could be the way you are applying your foot to the break pedal-WHAT????!!! My favorite response from GMC: I am so sorry you feel that way, I wish there is something we could do but it's not covered under warranty anymore. Your vehicle was not on the recall list. Yes the year and make was but your vehicle was not on the list for the recall.-When did vehicles have social security numbers? After my ordeal with GMC and the performance issues with my Escalade I am a firm believer that Fred Flintstone probably had a GMC and was the only one that was happy with their product. You see Fred Flintstone didn't care about breaks, airbags,stearing issues, seat belts, windshield wipers that could cause a fire, his car exploding, stalling on a highway....These are some of the many issues the public is raving about on the web regarding GMC vehicles and the safety issues that occur with all makes and models belonging to GMC. I have filed a complaint with NHTSA and have contacted several newspapers and consumer advocates. Only one person actually helped-a little. Doreen Geiger a consumer reporter from NBC placed a call to GMC and now I have to deal with The Executive office. When I asked the GMC rep what her title was she said, Executive office. I can only assume that she is not someone that can help, just another line of defense to make another disappointed consumer go away quietly. I have done so much searching on the web. The public outcry against GMC is overwhelming. SAFETY is not a priority GMC considers as important as the expensive crap it puts out for unknowing consumers. God help us all when they put out their electric car in 2010. Yippeee another disaster. Hopefully they will go bankrupt before they put out yet another vehicle with safety issues. All I want is for GMC to pay me the book value of my truck so that I can put it towards another vehicle that is not GMC. (They won't even pay for a tow to get my vehicle diagnosed. ) It's no wonder that Americans are buying more foreign vehicles and GMC sales are not what they used to be. It is hard for me to deal with the fact that I spent $53,109.00 prior to all the money I have spent in getting the breaks to operate properly.

2004 Cadillac CTS-V 23 complaints raised affecting 9 different subsystems (Differential, Engine, Stability Control, Starter, Windshield, Radio, Trunk, Sunroof, Interior Trim) on 11 different unscheduled service visits. Repairs attempted 13 times (remaining 10 were attributed to me or overlooked), with 3 repairs successfully completed. At present, 6 issues remain unresolved, of which 4 are safety related. Oh...the check engine light is on now, too. Check http://neveragaingm.com

The back bench seat flies forward with such great force when button is pushed that it does not stop when someone may be seated in front of it and next to it on other side and slams into them. It really hurt my arm/shoulder and bruised badly. I can only imagine what would happen if a baby or small child would of been sitting there in my place; it had enough force to seriously injure them.

I bought my Cadallic Sept of 2006. It was a brand new SRX. The same week I bought the car the dealer closed down without any notice. I have been hearing roaring noises that comes and goes in my truck. I noticed this about 6 months ago and I took it to Paul Conte dealer(Freeport NY). The first time I took my car in to get checked for this noise and to fix my sun-roof they told me that I needed to replace my back breaks(which I did but the noise was still there) and they never fixed the sun-roof.

I have a 2000 Catera and was recently told basically the same thing as most. Due to the Dexcool Coolant, the seals have eroded away causing oil to mix will the coolant. Repairs quoted is a new radiator and Heater Cooling Valve. Also a single mom, I can't even work one repair into my budget so I requested AFAS assisitance. I asked about replacing one part now and the other later and was quoted one is detrimental to the other. Total cost for repair, $1896.00 plus tax all because of a faulty product GM has been well aware of. Instead of issuing a stinking maintenance message, there should have been a legitimate recall and all repairs afforded by GM at ZERO cost to the customer!

July 2008 General Motors Cadillac recall issued by NHTSA I took my vehicle to dealer and received invoice no charge parts replaced, four months later engine destroyed itself same as recall warned could happen. GM instructed I had to take vehicle to dealer that did the recall repairs, if due to recall they assist put new engine in vehicle. Nothing in writing would be provided. The dealership instructed I could not have a representative witness the tear down and determination of cause of damage. I found an independent repair shop and invited GM and dealership to tear down, they refused to come. The tear down revealed the new parts invoiced to correct recall were in fact not replaced. Two years later found an attorney to file lawsuit as neither GM or dealership would talk to me. General Motors settled for $ 5,000. Dealerships insurance company paid dealership defense and I ran up a $ 60,000 attorney fee I could not pay and had to give up, never got to trial. The NHTSA that issued the recall was kept informed, and never responded except were receiving my status of lawsuit communications. An auto recall is useless when all the manufacturer has to do is send the recalled vehicle to dealership that made the recall repairs and the consumer is refused to have an expert allowed to witness the diagnosis of failure. No dealership is going to say it is a recall matter that failed when they invoiced for parts they did not put in. The fact NHTSA allows this to happen at the American publics expense is my story. On top of that Iowa is the only state in the union that has no private cause of action for fraud, and consumer can not sue dealership for fraud.

After reading the recent article about GM engine fires, I feel compelled to write with my experience. I drive a 2004 Cadillac SRX, which is under warranty through GM and has not been modified in any way. On June 16th, 2008, I was leaving the grocery store when I smelled smoke in my vehicle. I drove approximately 20 feet from the building to see if I was pulling smoke in from an outside source, but when I was outside in the fresh air, I noticed that smoke was beginning to pour out of my vents. I left the vehicle and walked around trying to determine the source of the smoke. I opened the rear lift gate and found thick gray smoke pouring from the area behind the windshield wiper. It seemed to be the source of the smoke. At that point I called OnStar emergency services and they dispatched police and fire to my location. While on the line with OnStar, flames became visible from beneath the inside lift gate trim panel. The flames were approximately the size of the grapefruit and were partially blocked by the trim panel. Wiper fluid and melted plastic were dripping from the lift gate on to the bumper and into the interior of my vehicle. The wind was blowing into the vehicle and because I was concerned that the flames might move into the interior of the car, I made the decision to use my large drink to put out the fire before it got any larger. I successfully doused the fire about 30 seconds before the fire department arrived. They disassembled the rear lift gate down to the wiper motor, which appeared to be the source of the fire.

I leased a 2008 Cadillac CTS in November 2007. The car has a problem accelarating. When you press on the accelerator the car stalls for a moment, then appears to catch and move forward. This defect creates a safety hazard especially when merging into oncoming traffic on busy streets and interstates. I took the car to Don Massey for service on 5/23/08 and was told that they are aware of the defect but it is an manufacturing error. Therefore, it can't be corrected and that I would just have to deal with it. I reported the problem to GMAC customer service department and was given a similiar response.

My car was in the shop 50 times with all different things they promised me a lease payment and that they would do something for all the problems I have had with my car and then when it came down to it they offered me gift cert for oil changes, as we speak my car is back in the shop...

They stood fast and said Cadillac won't pay for the repair under warranty. They had a deal for me, I pay 1/2 of the $7,000 new engine. Some deal, vehicle cost over $60,000 and has a 100,000 mile warranty on drive train, but they are accusing me of never changing the oil. I filed complaint with GM Service Request # 71-627987190. Sent them all my documents, but got a call that they were not going to warranty engine, best offer was for me to pay half of repair and made it sound like they were doing me a favor. I agreed, but want to pursue whatever avenue of recourse I have to get my money back. Do not have vehicle back yet, still in repair shop.

09/30/05 purchased new 2006 Cadillac DTS 6/09/06 (9,250 miles)replaced cracked third brake light lense 07/25/06 (11,090 miles) brake vibration dealer resurfaced front & rear rotors 07/23/07 (22,229 miles) brake vibration radio quit, no flasher sound, no phone and no onstar-all radio connect problem third brake light lense cracked. lense was replace and they resurfaced rear rotors at this time 07/30/07 replaced radio (radio,flashers, on star & phone now ok 05/13/08 (30, 867 miles) brake vibraton resurfaced front rotors

07 cad cts caught fire from transmission jus after drive & parking, Total loss Fireman said started in transission. dealer said not warranty, call insurance I contacted GM and now 2 months later no determination on warranty?, or remedy

If shade had not been drawn - glass would have showered down on all 3 passengers, not only possibly causing severe cuts but the loud explosion sound would also result in serious vehicle accident on highway.

2004 Cadillac Escalade jumped out of park and ran over me.

For the past month I have been dealing with performance issues with a 2007 Cadillac CTS I leased. The rear tire had a flat due to a nail in the tire which was plugged. Since then I have been experiencing unsteadiness in the handling and performance of the car. I went to dealer and express my concerns and they charge me for an alignment which did not resolve the problem. I went back a second time and they balanced the tires and the problem did not go away. I returned to the dealer and informed them that the vehicle still did not perform as it should. I was then told to purchase new tires because the weight of the plug maybe causing the difference in the vehicle. I purchased new tires for the rear of the vehicle and the problem continued. I contacted GM and was instructed to go back to the dealership. I went back for the forth time and was told that the vehicle is driving as designed and that I maybe too in tuned with the vehicle.

I have a 2006 Cadillac STS with 35,000 miles driven. For the past 6000 miles, an increasing thumping noise has been emanating from the front wheels. Based on the mileage, I decided to make a brake service to the front wheels; i replaced brake pads and rotors with brand new parts. The thumping noise remained, so I brought it to the Cadillac dealer and their brief synopsis indicated that the tires were worn out, because there are flat spots on them causing the thumping; sounds logical.

Took car to dealer four times for rough shift problem when cold. Escalated problem to customer service when told there is no way to fix problem. After detailed conversation I was told it could be escalated to a Field Rep but he would give me the same answer, if he is not too busy to speak with me...

I was driving my 2003 Cadillac CTS in a parking lot, doing approximately 5 MPH while making a left turn. When the car turned itself off. I was charged $1,500.00 to replace the Power Steering Gear Rack.

In June of this year, I purchased a 2004 certified preowned srx. I have had this vehicle leave me stranded on the road three separate times directly after the dealership reassured me that the vehicle had been fixed. It has been in for service on six different occasions it has also been towed five times by roadside assistance. I feel very unsafe in this vehicle especially being a mother I do not feel safe driving it with my children I have no idea of when it will give out on me and the ongoing issue has been my steering wheel completely stiffening up on me to the point where I can not turn the vehicle left or right I have been driving once already and this has happened almost causing me to cause an accident in the street. When the locking of the steering wheel happens the car loses power and completely shuts down. I travel very frequently and the dealership has made this a complete a total nightmare for me. I had to beg to receive a rental car while my car was being serviced, I have missed several days of work as a result of this, the dealership is literally trying to force me back into this vehicle and I am scared. I am scared for myself as well as my two small children.This vehicle is still under warranty.

i have a sts 2005 cadillac with 24,000 miles my tires are completly bald. i question the tire or mileage since i leased this car new. i had lots of cars and my tires were never bald at 24,000 miles. i called gm and thay were not any help.. i have a honda with 45000 miles tires look new. plenty of threads..

Driver door handle part ordered several month ago, and has not arrived at Cadillac Turnersville N.J. This part is needed for safety to open the door and to also pass inspection of auto. Part# 16619641. I ordered it two month ago.

Liar Liar pants on fire! Those are the last words I actually said to the Customer service manager at the call center today. My issue: Brand Spanking New 2007 Black on Black totally loaded (yes every option) Escalade, Day after picking up the truck the power assisted running boards are not working. 6 miles on the truck. Now after 6 trips to the dealership and many calls with my personal customer service rep All the promises that were made have not been kept.

In December of 2006, I purchased a 2005 Cadillac Escalade from Miller Madza-Kia-Suzuki.

The vehilce had less than 20,000 miles and was sold with Bumper to Bumper warranty. I asked the salesman if the vehicle had been in any accident and he said no and he provided a Car Fax to show proof that it had not been in any accident. About one week after purchase, I took the vehicle in to Rountree Cadillac to have front light replaced and the mechanic told me the vehicle had been involved in some type of accident. The Body Shop gave me an estimate on everything that he found that needed to be repaired, that warranty would not cover because of prior damages and the vehicle had been repainted in some areas, he said that he would call the salesman at Miller Madza to let them know. About one week later, I took the vehicle back to Rountree for the Power Steering, Sun Roof making noise, the ignition buzzer not working, the back up indicator not working, the DVD/CD changer not working, the back radio control not working and a wire hanger inside under the front bumper. They told me most of this was warranty work but refused to repair the vehicle because it showed evidence of it being tampered with and in some type of accident that would void the warranty. Because of the relationship between the two dealerships they would not give this to me in writing. The Shop Supervisor or Service Consultant gave me a print out of what they found wrong and said they would again contact Miller Madza. After not hearing from either, I called the owner and told him what was going on with my vehicle and that his manager had said they were not going to spend any money on repairs. The owner asked me to drop the list of repairs needed to him and he would look over it and get back with me. He did not get back with me, so I went by his office, he asked me when could I leave the vehicle with him so that he could see what was wrong. I left the vehicle with him at that moment and he provided me with a loaner car to drive. I was told Miller Madza took the Escalade to Rountree Cadillac for repairs and they would not repair the vehicle because they felt like it had been in an accident and most of the bumper to bumper warranty had been voided. Miller Madza took my vehicle somewhere else to be repaired as of today it has been gone for three weeks, no one has called to tell me where my vehicle is or what is going on with it, I have to call them for information and get the run around.

Installed a Remco transmission pump on a 2001 Cadillac DHS. Consquently the transmission burned up and could not determine if the cause was the transmission or the Remco pump. After learning a Remco Pump had been installed on the transmission, Cadillac advised the Cadillac dealer who was working on the vehicle that our vehicle warranty had been voided since we had installed an aftermarket item on the transmission. Remco (the after market item market mfgr) says Cadillac cannot void the warranty for that reason, due to protection by the Moss-Magnuson Warranty Act. But Cadillac did and I was forced to pay $3884.94 for a new transmission. If indeed Cadillac was at fault, think they should refund the monies I have expended for this repair.

The use of many (more than 30 on the cadilac suv) led lights for brake and turn signal. I was behind a Cadilac suv at dusk and the led lights were totaly blinding, I could not even see other things around me. This is a hazard and needs to be addressed. Is there a regulating agency that states how bright rear lights can be?

Cadillac CTS 2006 bought in spring of 2006 . I was driving down the highway when I heard a loud sound on my roof. When I stopped I could see my sunroof had imploded. it was like a volcano going up and shattering out.. obviously not from something landing on the roof. I tried to call the dealer I bought the car from, Brown Bros in louisville, but they wanted to charge me 2.5 times what the body shop my insurance company recommended uses and they wouldnt even give me a rental car for the time my car needed to be in their shop.

We bought a 2005 XLR in April of 2005. It is a new $76,000.00 vehicle. From two weeks after the purchase, the vehicle has spent over 40 days in the service department and has had over 8 major repairs. We have put on more then 1500 miles to take the vehicle to and from the dealership for repairs. We contacted Cadillac and complained about the difficulties with the car. We asked them to replace the vehicle with a new one and have them take it back.

After thousands of dollars, upkeep with scheduled maintenace, still I have many problems with my cadillac catera, the most recent is the transmission. It failed on 09/09/04, I had the transmission serviced at 50,000mi after the engine was replaced. Before that there was an engine oil coolant leak, in which they pretended to not know of. I have made a complaint with NHTSA, someone has written their complaint exactly as mine so I know this is a lemon car. Cadillac thought it will be a remedy to give me $1500.00 owner loyalty certificate.

I purchased a 97 Cadillac Deville with 11,ooo miles expecting a quality car. My car has been consuming excess oil after about 30-40 thousand miles. The car now has close to 97,000 miles and the problem has not been resolved. Many other cadillacs of all years and style have been consuming oil, including 2003 models. It has not been brought to the pulics attention yet, and I have heard myself dealership telling people it is normal and no big deal. I have spent a lot of time trying to fix this probelm and trying to get acnoledgement that it was a problem

This first started in March 1999. We wanted an affordable luxury automobile, and we were impressed by our test drive of a 1999 Cadillac Catera, so we ordered a fully equipped ivory white version, with dealer-installed rear spoiler. The car looks somewhat bland, but attractive, but from the day we drove it out of the showroom, there were problems. Rattles, rattles, all over the place, and as soon as some were eliminated, others appeared. But the worst part of it all was the awful quality control. We had half a dozen cooling system failiures, four battery replacements, replacements of an assortment of parts that included the ignition lock, brake light switch (a serious potential safety hazard), oxygen sensor, and gas cap cover. In addition, we suffered from mysterious and annoying driveline noises, spongy brakes, increasingly poor steering wheel response, and a strange vibration from the transmission stick.

Purchase a Cadillac Deville 2001 model with full warranty. Dealer did not disclose that vehicle had transmission problems. We began experience problems with jerking after about seven months. Vehicle has been in the shop nine times without being fixed. Each time the vehicle is returned the same problem reoccurs. Dealer nor Cadillac will take responsibility for having the vehicle fixed even though it was under warranty when the problem occurred. We are paying for a Cadillac that is unreliable, that we cannot take on an extended trip with any degree of comfort. The last time it was in the shop the dealer had it five and half weeks and it was returned with an additional 654 miles.