Cadillac Reviews

Cadillac XT4 2020 was my third Cadillac. I found this car to be the noisiest on the highway. No quality for noise deadening material inside while driving. I left my car for two weeks while I was on a cruise. Came back. The right driver side mirror cover had melted from the sun. It had indentations in it, the lack of quality materials Cadillac uses is 2nd to 3rd rate materials. The workmanship of the car that I had for three years was garbage. I turned it in with 26,000 miles. I explained that my wife is not driving anymore because of her age. I would not be purchasing another Cadillac at this time so they charge me the deposition fee of 595 and $85 for excessive wear because of the lack of materials quality that they they had purchased.

I purchased a 2023 Cadillac XT4 in January. The car has been in the shop a total of 8 times in 10 months for the same related issues. The car has a stuttering and jerking feel upon acceleration in stop and go traffic. The first time I took it in to the dealership they said they had to change out my torque convertor. Whoever heard of a torque convertor going out with 2000 miles on the car? Less than a month later it was in the shop again for the same thing. This time they said they hooked it up to one of their computers and their system said it was fine. The car isn't fine. A first year mechanic can get behind the seat of the car and tell you something's wrong with it. The car is still experiencing the same stuttering and jerking feeling and it's getting worse.

I purchased a CT6 Cadillac. My car is a 2018 ct6. My clear coat has oxidized on the hood, roof, and trunk lid. I notified Cadillac and them to give me some assistance on the issue that I am having. Cadillac refused to assist me with my vehicle. Cadillacs are having problems with their black vehicles paint.

I purchased my 2016 Cadillac SRX in November of 2020. The car had 18000 miles. I had to see it in person and drive it to make sure that it was a good deal at $9,999.00. Still rolling now at 300,000!!!

Cadillac needs to change the name of its “Customer Service Dept” to a more accurate description of “No Customer Service Dept”. They are totally unresponsive if a customer files an online complaint. It takes them 1 month to respond and then its only to fill out another online form. After that, 1 or more months go by without any response what-so-ever. This is totally unacceptable for a luxury brand.

Bought a Cadillac XT5 in December. Been in the shop 15 times for the same problem. Mold in the AC which has caused a health concern since I am allergic to mold and mildew. Noticed there was a problem with the steering wheel, and according to the dealer, there's no fix since the part is on a National backorder, No ETA. GM executive states it does not fall under lemon law because it has 47k miles. Dealership trying its best to help us. District manager/gm being difficult to deal with since he has not taken any ownership. Called owner assistance, tried to speak with the person handling my case which she is AMAZING but there is so much she can do, Cadillac/GM is not standing by their product (Made in China). The worst car we ever bought. Please note this is the 2nd Caddy we have owned and our last one ever...

2020 Cadillac XT6 33k miles been in the shop 3 times. Two major one moderate. The 3rd and current issue is the transmission. Had to be towed to dealership since it would not start or move. The dealership Royal Cadillac Tucson Arizona was the destination and has been there 3 times. This last time the dealership was too busy to even update me for a whole week. Would not return calls so I had to contact a manager just so I can get an update on my vehicle. I was then told that it will be a couple weeks before the part is there and then a few days to fix it. So we are looking at 3 weeks approximate. I asked about a loaner since this is an expensive vehicle and kinda like to have something to drive. Was told, "No, we don't do that sorry." So I did what most people would do, go directly to Cadillac.

Choose a different dealership. Actually a different manufacture for that matter. I purchased a Brand New Cadillac CT5-V in February 22. 1 year later Feb 23 with the car at 11k miles I received a message on my dash that stated “Service Brake Pad Monitor”. I took the car into the dealership where they informed me I needed to replace the brake pads and rotors. No car EVER needs this replaced with such low mileage. Cadillac of Beverly Hills/GM refuse to see this as a defective/low quality parts. Instead they’re saying it’s the way I drive the car. Even though they ran a diagnostics and it was determined that the car has never been abused. I’m being told that I need to pay $3500 to repair the premature failure of a $70k car. Absurd and ridiculous. Save yourself from dealing with this type of headache. There are plenty of Luxury Manufactures that truly know how to appreciate your business.

I bought a brand new Cadillac xt6 2022, I’ve been given maintenance to the xt6 at Cadillac dealer, just about a week ago I went to get an oil change. A week later the engine light been on. I couldn’t believe it! That it would happen now, I’ve only used it for couple of months, I would of expect something like that probably years later but not in a new vehicle!

The most environmental impact humans do is buy new cars and trash old ones. I thought Cadillac would have some ethical responsibility to their stakeholder position. I have been very happy with my 2010 Cadillac through the years. I well cared for this car and still looks nearly new inside and out. Now in 2022 it started burning quite a bit of oil, I messed up and didn't keep track, and I blew the 3.0 engine. My fault and at 160k miles I'm not mad at them, though that was a bit short life for burning all the oil in 1k miles on a well maintained engine. What I am mad about is the access to parts.

Wile I was driving my Cadillac XT-5 my entire keychain with seven keys and an ornament disappeared through large gap right above sliding cupholder's cover. There was no way to get this item back without dismantling part of the vehicle. So, I took it to Casa de Cadillac to retrieve my keys. It took them a few hours to get my keys back and return my car. I was really shocked when at the end I was charged $375. It is obviously design flaw, since no vehicle should be able to swallow such a bulky item without easy way to retrieve it. My car is under bumper to bumper warranty and they should have used this warranty to get my keys back since I am not the one who have created that unacceptably wide opening inside the car. As a result I was charged $375 and for several hours I did not have an access neither to my home nor to my office. So, I was punished for the poor design of the vehicle. This is unacceptable!

Side sensors and associated hardness corrosion on a Cadillac XTS 2014. Totally unacceptable especially for a car driven in an area without rain and generally without moisture. The bill to replace them come up to about $2K. DO NOT BUY JUNK GM CARS. This is just the most recent problem I have. Shame on the company and their management for such poor quality. No wonder bankruptcy is looming.

Waited months 4 new Escalade. Had only 6 days & in shop ever since& rental car I'm paying for because no loaners. Calls emails w/ advisors only delay & pawn U off! It's GMs new corporate culture? Service Request Number: **

Consumer alert: If you buy a new Cadillac there will be some GM locations that will not work on Warranty items. I was told today by Cadillac, the hopes of going full electric by 2025 and because of this, some GM dealerships are not required to work on Cadillacs if it is covered by warranty. I was not told this before buying and actually was told that any GM dealership would accept the Cadillac. The nearest Cadillac dealership is over 40 miles one way.

Poorest customer service I have ever received. Totally not helpful and not there to meet customers' needs or satisfaction. After waiting for my Escalade for 4 months with a issue with the transmission, on the third time around picking my vehicle up the engine blew at 60000 miles 10 miles from the dealership and transmission still not fixed. Four months later vehicle was returned, after a new engine and still has transmission issues, touch screen is bad, cruise control not working and drivers assist warning on. I had to fight for a loaner for warranty work! Which was given a equinox, nowhere in comparison for 3.5 months. Was told by Cadillac was basically my problem to deal w the dealership and I could go rent a vehicle to meet my family's need of a 7 passenger vehicle but would only reimburse 42 dollars a day for a week only.

Beware New Purchasers for GM Manufacturing of Cadillacs. We purchased our new CT5 in 2020. Our brakes started squealing from day one after driving it off the lot. Going on 2 years now and the brakes on the car continue to squeak so loud it is irritating! We sound like we are driving a school bus and it is so embarrassing as people stare at us everyday. We have taken it to the FWB dealership 3 times and each time we’re told cannot duplicate. The last time I brought videos and FWB did submit them to Cadillac customer care and the engineer stated it was normal operations? The reason it is normal is because GM has changed the composite material to save money on brake pads. Now you get squeaking brakes with your new car purchase!

Cadillacs are a huge investment. They require patience to deal with all the systems in the car and the maintenance not only of these items but also the wear items. All the modern conveniences are great but present a lot of learning plus trail and error. The comfort, power and prestige are all great but come at a cost.

I bought a new 2017 Cadillac XT5. I had a problem with the cruise control. It took 4 visits to the maintenance department before they fixed the problem. I had to take my Cadillac in because the fuel gauge would not work properly. I simply washed my xt5 and somehow it caused the door locks to not work. It cost me $575 to get it fixed. I called the corporate office seeking a refund and give Cadillac a chance to stand by their product but they refused. So, if you want to take a chance and buy a Cadillac....good luck.

Had a 2004 Cadillac XLR Drop Top. Absolutely the best car from General Motors in ADDITION to the 2000 Corvette Convertible I owned with 75,000 miles on it AND NEVER WENT TO THE SERVICE DEPARTMENT FOR ANY PROBLEM, which I traded in for The Cadillac XLR also with 75,000 on it. And it also never went to the service department for any problem. The Cadillac WAS produced at the Corvette Factory in Bowling Green Kentucky.

We have enjoyed our Cadillac SRX, but have the headlight fogging issue. We were out of the country when they issued the recall but missed it when we came back. They stated basically that we were out of luck. Earlier this year they offered $200 towards a $1200 repair bill to replace both headlight assemblies. We can't see with the headlights on low beam and have to place them on high beam. In checking with Cadillac today they are standing by their offer. We will not buy another Cadillac and will be telling anyone we encounter that is looking to purchase a luxury car to stay away from Cadillac because of their lack of support. I have had much better success from Lexus and Ford with issues like this. I will stay with these brands.

Bought my XT5 in December of 2020. It has been the worst thing I could have done. I traded my Lexus and I am so disappointed in Cadillac. I took it in 3 times for them to try and fix, Parking Brake, All wheel drive system, StabiliTrak, steering assist. My dash was lit up like a Christmas tree only to find out after 3 times there was a corroded wiring harness and then a bad camera. After all of that, I had a flood under my gas pedal that soaked over to the passenger side too, so I took it in a fourth time. This vehicle stalled on me driving south bound Interstate 75. I have called Cadillac customer service 3 times to report this safety issue and they have not bothered to call me back. Shame on Cadillac on the lack of response to a serious safety concern! Really regret trading my Lexus. Don't buy Cadillac!!!! They clearly do not care about safety concerns.

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

My 2020 XT5 is fully equipped with every option available. I find everything easy to operate and very functional. I've owned Mercedes and BMW, but overall prefer the XT5. Don't really care for the V6/V4 function...Creates a dragging vibration in the V4 mode. Understand Cadillac is going full electric in the near future, so no more Cadillacs for me. You'll be lucky to sell 5% of what you sell now. Only two dealers in my state are going to hang on...The rest have taken the buyout...That should tell you something. What are you thinking? Guess I'll go back to Mercedes. See ya...

We have a 14 ats. We bought new.. The cue cracked 2-3 later, it was under warranty so they fixed it.... Now it’s cracking again... They told us it’s a flaw that they screwed up, they should keep fixing it... And fix it right... We paid a lot of money for this car.

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

I bought an SRX 2013 because I saw them out on the street and I liked them.. Worst mistake.. It has been a nightmare after another.. The cooling fan runs by itself.. Took it to a GMC mechanic 3 times changing different parts every time, works fine for few days and start acting up again..to the point that I had also to get a new battery because the other one got worn out.. Headlights are a nightmare.. Also changed them. Still not good.. Cadillac sent a letter about a class action on this matter, they had reject to pay me back because lack of proof even tho I sent the estimate and receipt.. I can keep going but it would be pages.. Just don't buy a cadillac.. You'll get yourself into a nightmare.

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the "Corporate" employee told me "I am responsible for Cadillac's manufacturing issue" and DECLINED any further escalation from me. I can't believe they treat their customers this way. Bad car & even worse customer service!

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. That's 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department.

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.