Cadillac

Cadillac

 3.3/5 (77 ratings)
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About Cadillac

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Cadillac is a division of General Motors that manufactures luxury cars. Read reviews for their models:

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Page 2 Reviews 10 - 40
Rated with 1 star
Verified Reviewer
Original review: May 24, 2021

Bought my XT5 in December of 2020. It has been the worst thing I could have done. I traded my Lexus and I am so disappointed in Cadillac. I took it in 3 times for them to try and fix, Parking Brake, All wheel drive system, StabiliTrak, steering assist. My dash was lit up like a Christmas tree only to find out after 3 times there was a corroded wiring harness and then a bad camera. After all of that, I had a flood under my gas pedal that soaked over to the passenger side too, so I took it in a fourth time. This vehicle stalled on me driving south bound Interstate 75. I have called Cadillac customer service 3 times to report this safety issue and they have not bothered to call me back. Shame on Cadillac on the lack of response to a serious safety concern! Really regret trading my Lexus. Don't buy Cadillac!!!! They clearly do not care about safety concerns.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 12, 2021

Cadillac goes the extra mile in making sure you get the most value for your car. Anytime I ask I get a return call, and ask if I need rental etc.. Cappellino Cadillac on Sheridan Dr. in Williamsville is great.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: March 27, 2021

My 2020 XT5 is fully equipped with every option available. I find everything easy to operate and very functional. I've owned Mercedes and BMW, but overall prefer the XT5. Don't really care for the V6/V4 function...Creates a dragging vibration in the V4 mode. Understand Cadillac is going full electric in the near future, so no more Cadillacs for me. You'll be lucky to sell 5% of what you sell now. Only two dealers in my state are going to hang on...The rest have taken the buyout...That should tell you something. What are you thinking? Guess I'll go back to Mercedes. See ya...

6 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Jan. 19, 2021

We have a 14 ats. We bought new.. The cue cracked 2-3 later, it was under warranty so they fixed it.... Now it’s cracking again... They told us it’s a flaw that they screwed up, they should keep fixing it... And fix it right... We paid a lot of money for this car.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 17, 2020

Our experience with the SRX has been bad from the start. Cue system, transmission troubles but now they will not stand behind a poor product design with the headlight problem. This is a safety problem for whoever drives this car at night. It is a well documented problem that they will not stand behind. Shame on you Cadillac, when someone dies it will be on you.

9 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Nov. 12, 2020

I bought an SRX 2013 because I saw them out on the street and I liked them.. Worst mistake.. It has been a nightmare after another.. The cooling fan runs by itself.. Took it to a GMC mechanic 3 times changing different parts every time, works fine for few days and start acting up again..to the point that I had also to get a new battery because the other one got worn out.. Headlights are a nightmare.. Also changed them. Still not good.. Cadillac sent a letter about a class action on this matter, they had reject to pay me back because lack of proof even tho I sent the estimate and receipt.. I can keep going but it would be pages.. Just don't buy a cadillac.. You'll get yourself into a nightmare.

14 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 6, 2020

I have a 2015 Cadillac SRX that I purchased with defective headlamps. I have taken my vehicle in for service multiple times to have the headlamps worked on but they are still not working. My husband and I have done research and read about many issues other consumers have had with the lights. I am very worried something could happen while driving at night. When I contacted Cadillac for help (because they manufactured and sold a defective car) the "Corporate" employee told me "I am responsible for Cadillac's manufacturing issue" and DECLINED any further escalation from me. I can't believe they treat their customers this way. Bad car & even worse customer service!

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 24, 2020

We leased a Cadillac CTS V Sport in October of 2017. 42 month lease with available miles of 53K. We now have 11 months left on the lease. For the past 7 months the car has been in the service department 190 Days. That's 6.2 months. It started out with somewhat minor issues. In April 24 thru May 3 of 2019 with 6449 miles on it (we had planned on buying the lease out so tried to keep the miles low) the Cue system needed replaced, all 4 tires needed replaced because of an alignment issue, rear tail assembly needed replaced, Internal failure of rear body structure stop lamp replaced. Then on November 25 2019 with 11629 miles it went back into the service department.

Car needed a whole new engine, new turbo, fuel injectors plus so much more. Car just stopped. It was in the service dept for 68 days. Got it back January 31 2020. Went back into the shop February 24 2020 for 11 more days. Air conditioner went out of it. Got the car back March 5. On March 16th back into the shop for 75 more days. Had to rework the whole engine, replace both turbos this time plus so much more. Got the car back May 29 2020. Car went back into service June 5 2020 and is still there 20 days later. Needs 2 new tires and a new steering box because it's showing aligned but it is shredding the tires.

We have had a case open with Cadillac for quite some time. Asked them to take the car back in November 2019 when it needed a new engine. They said no. Asked again in March 2020 when it need the new engine reworked for 75 days. They said no. The car has now been in the service dept for 190 days in the last 7 months. We have had to continue making our monthly lease payments even though we have not had the car. We have 11 months left on the lease. Cadillac as of yesterday June 23 2020 still says we have to keep paying on the lease. They won't take the car back. Even though it obviously is a LEMON!

Fair warning. DO NOT BUY CADILLAC. THEIR QUALITY IS TERRIBLE AND THEY WON'T BACK THEIR PRODUCT! I have every invoice showing the repairs needed on a car that had 11600 miles on it. I would be happy to supply them. NEVER AGAIN! It's obvious by their actions that they do not care about anyone as a customer. They will milk us for the rest on this lease and then they will resale the car to someone when the car will have no warranty. They just care about the money!

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 8, 2020

My parents have owned many older model Cadillac and had great experiences, other than any repairs are expensive. I bought a 2012 SRX used with low mileage. My repairs now on this money pit are just under $10,000. One of the problems is a particular code that is not specific to a problem but rather has a list of possible problems to be fixed. They just go down the list and keep fixing and charging you until the problem is resolved. That code has cost me about $5000 now and still not fixed. They have given me discounts on parts at times but this is still unacceptable expectations coming from such a top brand car manufacturer. Other problems, back up camera, air conditioner, oil leak...I will not buy another Cadillac and will sever my ties with the brand this week!

16 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: March 4, 2020

Bought my SRX last year. I have spent over $600 have both bulbs replaced twice and now the passenger side is out again. Received a letter over the weekend about the moisture in the light itself. Took it to the dealership and was told that I needed both changed and new bulbs that would be covered by GM. Then I was told that I had to pay $1,500 to the dealership and file a claim with GM for reimbursement. WHAT A JOKE! If their certified tech at their branded dealership says they need replaced, why am I paying anything? Furthermore, EVEN IF I am to pay for something and wait for reimbursement, why is the LABOR and PARTS? The parts are coming form GM WHO IS REIMBURSING ME! Ugh.

27 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: March 4, 2020

I am a owner of a 2012 Cadillac SRX. My husband and I had started to notice our low beam lights getting dim to the point that driving at night is next to impossible without the high beams and we were trying to figure out how to come up with the money to get our vehicle’s lights repaired thinking it was just something that happened over time. Recently 02/24/20 we received a letter in the mail that GM was offering to reimburse customers up to 800.00 per headlight who had spent money out of pocket to get the issue corrected. Well my first thought was great we don’t have to worry about how we are going come up with the money because GM is acknowledging that this is an issue on their end and we could just take our vehicle to the dealership show them the letter and they would fix our lights.

WRONG! When I called the dealership we were told GM would NOT pay upfront for our repairs although they are AWARE of the issues with the SRX’s headlights. They are only willing to reimburse after repairs are done which could cost the customer up to 1,600.00. So my question next was what if the customer cannot afford the expense upfront? GM’s answer was, "SORRY WE CANNOT HELP YOU...."

I cannot explain how taken advantage of I felt, Shame on you GM. You acknowledge upfront the problem is moisture related issues causing headlights that you placed in these vehicle to fail but you will only reimburse those who can afford to have them fixed first on their own if then.... During research I read reviews where some people have been waiting months to get their money back. I am not sure what is going to happen in my case but for anyone reading this review please beware. It is unacceptable how GM treats its customers and their their regard for customer safety. I will NEVER purchase another vehicle from them!

25 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Feb. 23, 2020

I bought a used Cadillac SRX 2015 last month & had NO IDEA that I'd Never be able to drive my very first Cadillac at Night! The lights go from very dim to non existant in a matter of seconds from the get go! I truly cannot believe a company this size & reputation would knowingly dismiss all of the complaints regarding driving safety & no headlights to see the road!!! This is unbelievable & unacceptable! Shame on you GM!

26 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Jan. 9, 2020

Buying a Cadillac SRX was a HUGE MISTAKE. I bought a used Cadillac SRX in January of 2019 and it was the worst mistake. I have had to spend over $4000 in repairs within the first year and Cadillac has been of NO HELP at all. In fact, they gave me overinflated prices for the repairs and incorrect assessment of the issue.

Firstly, my rear bearing went. Nothing to be done about that except to fix it. Repairs were just under $800. Next month, my lift gate failed and dropped right on my head. After moving out of the way and letting the lift gate fall closed, it refused to open again. Not manually and not with any of the power buttons. We brought it into a dealership and after a $70 inspection, they said it was fused shut and they didn’t know why. They quoted my $450 to break open the rear lock. On top of that $450 price tag would be a new diagnostic to see what the root problem was. The mechanic said it could be the module, the struts, the shocks or even the motor. With all that, I would then need to reprogram the module for another $150.

As I was deliberating what to do next, the Cue system (the touchscreen where everything relies on) stopped working. I had no central control over heating, music, navigation or anything else, on top of no trunk. I took my car to a mechanic who boasted previous work for Cadillac to see what his prices were. He charged me $0 to open my trunk! He used the manual release hidden behind the tail light. Why wouldn’t Cadillac do that?? Instead they tried to charge me $450 for a whole new lock system.

After that, he told me that there was a problem that plagued a lot of SRXs. The moon roof drainage lines, when backed up, leak into the trunk of the SRX (under the spare tire area). So, we checked and yes indeed, there were 2-3 gallons of water in my trunk. The lift gate module and the motor were both submerged. So, in the end I had to pay for the 2 new struts, new motor and new module. I now have to go back to Cadillac to have the module reprogrammed (as only Cadillac can do it). They are charging me $150 for that, and offer NO help at all. Unfortunately, there will be a real chance of it happening again, as there was no way to fix the drainage problem.

To fix my Cue system, Cadillac quoted me $1400. This mechanic I went to and replaced it while I waited and only charged me $400. That’s a $1000 difference in this one aspect alone. My car is only a 2014. It has 86,000 km which is just outside their warranty period. Cadillac boast their comfort, their quality and their care for their drivers. Well I say BULL. When I bought a Cadillac, I thought I would have a quality vehicle that would last, while providing a comfort that my children and I would love. That did not happen. At all. Buying a Cadillac was the worst car decision I have ever made and it has cost me thousands of dollars and dozens of hours in repair time. I will not buy a Cadillac again and I highly discourage anyone buying a SRX. It is not worth it. Sure, its pretty but mine is the sourest of all LEMONS.

26 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Jan. 7, 2020

I purchased a Cadillac SRX and was very excited at the time. Little did I know I was fixing to have regrets. Cadillac used to have a great reputation but not anymore. I have a car that only has 49000 miles. Bought it brand new and it's been in service dept 3 times each time for a week for their poor craftsmanship. They could care less how long you go without a vehicle. Will not provide a loaner. I know friends with a Lexus, BMW get loaners and treated like they care. The problem is Cadillac's faulty design in the sunroof water can't drain properly so it runs into the car shorting out electrical. This happened not once but twice. Now I can't see at night unless my lights are on bright because of anther faulty design. Headlight covers retain moisture and become faded and cloudy.

A class action lawsuit is ongoing but they are telling me I have to pay $1000 out of my pocket. I don't Think so. When I wreck because of this a lawsuit will be placed on Cadillac. They can't pick and choose who they will take care of. As I'm typing this my car sits in the service dept while they don't care. Johnson motor co won't even call back. I may as well bought a cheap piece of **. It wouldn't have been any worse but better. I wouldn't have paid as much to be SCREWED!

28 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Dec. 26, 2019

I bought a 2016 Cadillac CTS in JULY 2018 at CADILLAC OF GREENWICH. THIS WAS CAUGHT ON VIDEO (DASH CAM, WITNESSES) was driving with my wife and my brother in a very TOURISTIC part of NYC (59th st and 5th Avenue). The car started emitting smoke and the hood went in complete flames. Thank god we came out of the car on time and the FIRE DEPARTMENT broke the hood and put out the fire. We were told that the damage even got to the gas line since gas was leaking and the brakes also stopped working. If the fire wouldn’t have been put out in 2-3 minutes we would’ve all exploded and many tourists (innocent bystanders) would have died. Mechanics are saying that the cause was because of FAULTY manufacturing inside of the hood.

The Cadillac dealership washed their hands and don’t want to accept responsibility. NOBODY WANTS TO TOUCH THE CAR and I don’t have comprehensive insurance so they are useless. My car is considered total loss even though it wasn’t my fault, I was sold a faulty car. Cadillac of Greenwich promised to honor my warranty till 100,000 miles and it was “luxury” which was a lie, I have it all on text messages. The guy RAJ pressured me into trading my old ATS and telling me the New car was luxury and it wasn’t. I confronted him after I found out (a week of having the car) and all he said “oh sorry I thought it was luxury.” Since first day of driving off the lot, I’ve been having issues with the car, I went MORE than 5 times back to the dealership to fix many issues especially something with engine and transmission because the car was jerking. They “tried” to fix it but said that there’s nothing they could do.

They were pressuring me so much to buy the car because it seems like they wanted to get rid of it. I called Cadillac customer service and they are just delaying everything. I’m hiring a lawyer and to sue them. I suffered loss and I almost died!!!! I have proof please contact me for more info. I have messages, Pictures, Videos, Witnesses. DON'T EVER BUY FROM CADILLAC.

16 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 15, 2019

I bought it used! 2nd Cadillac I've ever own. 1st cadillac was the same as this one. Motorist ran a stop sign and I T-boned him. Cadillac was totaled! Front end totally smashed in.. I walked away with just a scratch on my finger. Caddy saved me! So I found another one, had to do some maintenance to it (Battery, radiator & transmission flushed, alignments and tires balanced! Wanted that done whether it was needed or not), it runs great! Comfortable ride, quite and the V6 performs close to a V8. It's a luxury model! The AWD is great in snow/ice or rain. Just a solid gripping ride! Not happy with local Cadillac dealer so I go to Chevy/Buick dealer in Mendota! Very happy with them..

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 14, 2019

So many unique extras, indoor trim with an actual background light adds that extra appeal of a extra touch of class. The trunk opens with two touches of the Cadillac emblem, the powerful computer that does everything from a display of your tire inflation to how many miles you have left on a tank of gas. The navigation system that keeps you on a precise direction. Turns a long distance trip into casual country drive. You get there before you reach destination before you realize it.

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Dec. 13, 2019

Great aesthetic and styling. Excellent road manors, handling, and ride. Very solid power deliver and road control in harsh weather. Excellent interior with comfortable fit and crafting. Rotten reliability. Official Cadillac Certified repair is a joke and a complete scam. Leaking sun roof. Issues with alternators and electrical. A lot of recalls. Overall, love the car but hate the service department and always worry about how long until something else breaks.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 12, 2019

I love my Cadillac SUV. I have a 2012 and 2019 year models. They handle the road nicely in rain and snow. It is a smooth riding vehicle. I have never had any issues with the vehicles. Just regular maintenance has been the only thing needed.

6 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Dec. 10, 2019

For a top end luxury car, this vehicle had numerous problems, including drivetrain, cosmetics, and more. Additionally, value decreased rapidly. A positive, Cadillac did repair everything, no questions asked, while under warranty.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 8, 2019

I switch from a Lincoln MKX to this Cadillac. I am very impressed with it. The Cadillac is a bit smaller but has nearly as much interior room and is more comfortable. Driving is better as you can see better, is a better ride and has better power plus better gas mileage.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 7, 2019

Great car. I have the 6-speed manual transmission and 2.0 turbo engine. Great combo and a lot of fun. Super handling and great gas mileage. Easy shifting. It's fun to drive and not something most people even know about.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Dec. 6, 2019

Very Comfortable to ride in. The overall experience of a smooth ride. The seating is spacious. Body style is sleek and eye catching. Appreciation of the bose system produces a great sound. It handles very well over the road. The automation of the seat adjustment and the back lumbar gives you a more relaxed experience while driving. During the colder days to be able to heat the leather is rewarding.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Dec. 5, 2019

Really love everything about this Caddi. So much room. Drives beautifully. Handles the snow amazingly. All the extras pamper you while your drive/ride. Extremely happy we bought this. Great family car! The only downsides... gas mileage could be better and cost/difficulty of repairs. It is pricier to fix, which is understandable... but it is also trickier than other vehicles we've owned. Everything takes much longer and therefore costs even more. Still wouldn't trade it though!

6 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 4, 2019

I have owned my 2006 DTS for 3 years. I bought it used with 51,000 miles. It now has 142,000. The car is very comfortable to drive and ride in. I love all of the luxury features such as automatic high beams, memory seats, remote start, and XM radio. I had a roomy trunk and quiet interior. It gets between 21 and 23 mpg pretty consistently on regular unleaded.

What I don't like about it is how often it needs repairs. Around 70,000 miles, I had to have the entire front suspension system essentially rebuilt, as tie rods, ball joints, and struts were worn out. I developed several oil leaks, and I have stopped trying to get those fixed. Changing front turn signal bulbs and headlights requires the front bumper be removed. Parts seem expensive. I plan to keep it for another couple of years. I doubt that I will be replacing it with another Cadillac.

5 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: Dec. 2, 2019

I have called dealers in my area, I have taken my SRX to the dealer and they "cant find an issue" and "don't know of any recalls". If you drive an SRX at night you will experience the issue of NO LIGHTS on the dim option. I depend on the oncoming traffic's headlights for me to see!!!! And Cadillac says that's my out of pocket expense, of course. They got their money and could care less about you so buying a caddy is just like buying another car when it comes to service. It isn't any different than buying a Kia. I will never buy another one!

I have priced new bulbs with "supposedly brighter output" for a mere 99.00 and National Customer Service said unfortunately that would be my issue and expense, no recalls, no help, no nothing! You can read online hundreds of the same complaint, year after year and a settlement was done in Calif. and Florida only. Cadillac is just another vehicle and the service is just another service you will pay for.

14 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: Dec. 1, 2019

Best luxury SUV dollar for dollar and safer to see traffic. Surprised at roomy front cabin. Love heads up display! Love the color blue and the white interior. Best New model and the best dealer, great car!

2 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: Nov. 30, 2019

Cadillac service WAS the best. My wife and I have had 8 in the last 20 years but ever since the big car company federal bailout they have turned into another cheap run penny pinching brand. I have always liked the styles and performance but their electronics just keep falling behind. The days of Cadillac great service are also gone. Sadly I'm on my last one.

11 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Nov. 25, 2019

The CUE system on my 2019 CTS is broke and the dealer tells me that they are unable to fix it!! The door locks don't unlock until my keys are in my hand! The navigation comes in and out, the radio comes in and out, the screen goes totally blank...black. Nothing!!! They won't or can't fix it, the salesman saw the problems and he went to the President Jeff Brown and he won't do anything. He told him to tell me to buy a new car!!!! I tried to call Mr Brown a few times. I left messages on his voice mail and he won't get back to me. The car isn't even a year old yet and I have a black screen where my CUE is to be. They won't even try to fix it and they won't do anything to help me. I highly suggest no one go to the Mentor Ohio Classic Cadillac!!! There are other Cadillac dealers that will treat their customers with respect!!

18 people found this review helpful
Rated with 2 stars
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Verified Reviewer
Original review: Nov. 10, 2019

2014 Cadillac XTS4. Owning this car has been a nightmare. I have had constant problems with the CUE system and the suspension. It’s ridiculous that GM and their dealerships know that there is a problem with these vehicles but want us as owners to foot the bill for their craftsmanship.

15 people found this review helpful
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Cadillac Company Information

Company Name:
Cadillac
Website:
www.cadillac.com