Cadillac Escalade Reviews

As a worried mother, I can confidently say General Motors doesn't prioritize customer safety. Our Cadillac ESV, aged 3.5 years, has had considerable issues. A faulty back bucket seat, critical for child safety, took almost a year to fix. We've also endured two engine failures. Yes, two engine failures which needed replacing. The first happened on a freeway, putting my children and me at risk. Two littles under three of age stuck on the side of the road in 90 degree weather.

I am writing to demand an immediate and full buyback of my 2024 Cadillac Escalade due to a dangerous and recurring safety failure. On August 5, while driving on I-79 at 78 mph, our Escalade suddenly and completely shut off. The entire system failed — no power, no control — while our three children were in the car. This is the second GM vehicle we’ve owned to do this. Our previous Yukon Denali also shut off twice at highway speeds before we got rid of it out of fear for our safety. We reached out about the Escalade recall and were assured two months ago that our vehicle was not affected. Clearly, that assurance was wrong — And we’re now reliving the exact same terrifying situation with yet another GM vehicle. My kids are traumatized and refuse to get back in the car. Frankly, I don’t blame them.

This is my 3rd Escalade after returning one under the lemon law. I tried to stay brand loyal but unfortunately I can not. 120,000 miles on my ext Platinum total engine failure. Cadillac will not stand behind their product. That says it all for me. GM HAS LET ME DOWN FOR THE LAST TIME.... Lexus here I come.

I purchased a 2021 Cadillac Escalade ESV 2 years ago from Rohrich Cadillac Pittsburgh and nothing but problems, in 2 years been in the shop over 15 times from leaking water from sunroof, from amplifier breaking, loses power randomly, radio stops working randomly, but main concern is rear doors won’t open. (Sometimes they do work. Most of times no.) Took it to dealer where I bought the vehicle. I have videos of it not working. Meanwhile I have 2 young kids in the back seats and have to climb in the back through the trunk to get them and dealer reached out to GM and they said can’t be fixed. Meanwhile I still have factory warranty on the vehicle. I also have a note for on the dealer that it states GM doesn’t wanna do anything about it, so God forbid I get in an accident, car catches fire or whatever reason I can’t get to the back to get my kids.

Very poorly customer service kit the one you would expect when you’re purchasing $110 K vehicle. Our 2023 Cadillac Escalade broke down on highway September 2024 and was towed to dealership in Manhattan. As of today 2/04/2025 vehicle still not fixed. GM says that it’s not qualified for lemon law car. Has 36,000 miles so they don’t care how long it will stay at the dealer. It’s not like we’re waiting for parts. They just don’t wanna fix it. More than likely car is defective and they don’t wanna admit or.

Consumer beware! Up until now I loved my 2022 Cadillac Escalade. This Truck cost me north of $100,000 dollars. Over 3 weeks ago the center screen started to restart and say welcome over and over again. I brought it into the dealer that I know is excellent, I have used Cargill Chevrolet forever. I asked what the hold up was on the car and they said they are waiting on part, the radio. Well it’s more than the radio without this part you have no, cameras, crash avoidance, super cruise, any apps, GPS, Maps, speed display and much more. It makes the car un-drivable with the blind spots alone.

I purchased a NEW 2018 Escalade ESV. This is the fifth Escalade I have purchase but will definitely be my last. The quality is way below par especially for the price I paid. I had to replace the tires before I had even driven 30,000 miles. The battery was replaced long before it should have gone dead. A rattle started in the dash that can't be found. Now, the CUE screen won't come on (except when in reverse) until the vehicle has been running for quite a while.

I purchased a 2019 Cadillac Escalade in August of 2022. 1 car owner previously and barely driven. I also barely drive, car only has 32,000 miles on it. I took it in for an oil change to my dealer and was told the struts were leaking. The car's warranty ran out in December of 2022 because even though the car is classified a 2019, the car went into service in 2018. How can a $100,000 vehicle with only 32,000 miles have struts start leaking and not have any kind of warranty. I'm being told the cost to repair is $2500-$3000. WOW, I didn't expect a very well taken care of, low mileage vehicle would start having problems this soon.

My 2018 Cadillac Escalade ESV has no clear coat. Cadillac does not stand by their product at all. So sad what this company has come to. Now I have a SUV that is 5 years old with paint that I can't even look at. As a courtesy my dealership is willing to cover $572.72 to help me with my out of pocket expense of $3019.88. I had no idea that it is normal for paint to fail after 5 years even though I have 10 other vehicles which are old and the paint is fine.