Cadillac Escalade Reviews

I bought brand new 2022 Cadillac Escalade ESV Sport. I drove less than 7k mile. Couple time break got failed. I don’t understand. Brand new. Got master cylinder and pipes issues. Sitting at dealer for 5 weeks waiting on parts. I call Cadillac customer service. They want me wait till break fail get again then they do something. Breaks fail is big issue is can big accident. Not satisfied. I own Germany and Japanese Mercedes Lexus Tesla X. Never any problem. Cadillac was my big mistake. I will never buy again.

Purchased a new Escalade in June. Paid over 110k for this car. It has had leak after leak. Yesterday, on a family road trip, started smoking profusely and had to have the car towed. (Leaving me and my family on the side of the road) transmission was Leaking tons of fluid. It has been repaired at a Cadillac dealer for this problem multiple times and still has issues. I deeply regret spending so much on a terrible car. I have owned several luxury cars and suvs and Cadillac does not compare in quality or customer care to high end German brands. I would RUN from an Escalade if you are thinking of purchasing.

I bought a 2005 Base Deville with the Fleet Livery package, with 75,000 miles. It's amazingly powerful V8 engine reminds me of old muscle cars, except that it's smooth and quiet. Cadillac warranty's the "fleet" vehicles with a 150,000 miles, I understand. I get why: This massive V8 moves the car effortlessly at 70 miles an hour, barely over an idle. I also understand the "fleet" means the radiator is larger. You see, radiators tend to get clogged over time...this reduces the effective cooling capacity and often results in overheating. With this super large radiator, even if it's half clogged up, the other half will still keep the engine cool making it last and last, as overheating kills motors. The car is exceptionally comfortable and roomy, front or back seat. I got 27 miles per gallon, and wonder why I did not buy one sooner.

I have owned many Cadillac Escalades and loved them. My 2016 has been a problem I bought new. The brakes went out when driving 3 1/2 months after purchasing 2900 miles. Then was good for a while. When I would get serviced they would fix recalls. Have had problems with cameras some computer stuff Door locking etc and those darn running boards on passenger side still don’t work. They hit you in the ankles when you least expect it. So I took my car in for CAl on screen so cameras not working and the service rep said, "You should get your transmission serviced." It has 41700 miles. Said due at 45000. That way I won’t have to come back right away. I said ok. $1100 later. Picked the car up on Wed 9/30/20 went home.

I bought a 2015 Escalade about 4 years ago, I have experienced most of the issues everyone else has, transmission vibration, leaking air conditioning condenser, and cue scream issues... however now I also have paint issues. Having bought GM for many years the last that’s the last issue I thought I’d have. My Escalade has 48k miles and has always been taken care of, now I noticed my hood and roof are faded. We contacted the dealer, but they said that issue is not covered. I haven’t gotten en estimate yet, but from the other reviews I have read it seems to be $2000-$2500 repair. Thanks, GM definitely not the quality you would expect when paying $80k +.

Cadillac Escalade Rolls Back when Start/Stop Button Pushed. I parked my Escalade on a slight incline and pushed the power button off while the vehicle was in Drive Gear. I have reached out to Cadillac and Dealer and their response was that you have to put the car in Park before switching off. I have discussed with many vehicle owners and they make the same mistake but their vehicle does not roll back. I have a 2019 Jeep Wrangler and it does not roll back and is half the price of an Escalade. I hope that the new Escalade does not roll back as it is very dangerous and could lead to fatality.

Very satisfied with all the comfort and the bells and whistles. Great for taking long trips especially to Colorado. Even has 4 wheel drive for all of the mountain driving on snow and ice. Also has driver assist for holding you in your lane and for parallel parking.

Purchased a new 2016 escalade. Around 16k it would shake while accelerating to merge on freeway. Dealership said no codes show up so can't fix. I took to my buddy who is a tech at Ford dealership. He found the problem when he took it for test drive hooked up to computer. 4 out of 8 ignition coil bad. I took results back to Cadillac and service manager pissed off that I took it to Ford. He still refused to fix it and also refused to take it for test drive and have it hooked up to computer. I used lemon law. And they had to take it back and refund everything. Never again.

Brakes are not working on 2015 Cadillac Escalade. Attempted calling the local dealer and was told that we could set up a service appointment even after I explained that the vehicle was unsafe to operate. After I informed him that i was not going to drive the vehicle. I was told to call Cadillac Road Side Service since vehicle is unsafe to drive. I then proceeded to call GM Road Side and explained situation. Was told I had to transferred to customer service and was disconnected. I called back and the 2nd time the gentleman's phone I was speaking with cut out on me. I called back a 3rd time to finally get someone to help me with this issue. Simply poor service for a majorly dangerous situation.

My Escalade passenger side by the dash started on fire from wiring. I reach out to them to take care of the issue. They blamed it on a bigger fuse in the fuse box. Mind you, there is no bigger fuse. Then they said it was wiring to the radio. Mind you the factory radio is still in the truck and was never replaced. I still have the Vehicle and there is no sign of any of that they're saying and they're just like to hell with you and your truck and hung the phone up. These people don’t mind us Representing their product but when something happens then best believe you’re on your own. And note I only gave them a one star because you have to put something in that field.

Cadillac Escalade is one of extraordinary luxury. I bought used one - and extremely happy with purchase. Previously owned - Mercedes Gl Class, BMW X5, Audi Q7, AND Toyota Highlander. PROS- This one Cadillac Escalade is powerful engine - and speed up fast on highway. Look is awesome - that attracts in one look. Dashboard is very attractive and easy to use - with many extra features on it. Extra room and spacious from inside for long drive - feel like mini bedroom room. Larger space between 1st row to second row and second row to third row. A five star deserving luxury for looks and for speed on highway - and comfort level.

Bought a 2015 Cadillac Escalade ESV and two weeks after purchase the car started falling apart. The DVD broke, the sensor in the chair broke, the appliques were falling off, the air compressor went, the on start broke. Horrible quality control! Thankfully warranty paid for most of it. Then I find my tire was going low on pressure to realize they did a ** weld job on the OUTSIDE of the rim and somehow after inspection AND getting new tires put on this was somehow missed. It could of blew and killed my family. Kelly Cadillac then argued with me about it and when I went in for them to replace the rim, they admitted they damaged the under carriage of my car that held the spare tire.

23,000 miles on a 2019 Escalade. Corners were cut everywhere. Remember this thing has a higher profit margin than a Saturn. Remember the great quality of Saturns? Me neither. Problems: The AC rattles, the dash rattles, the truck makes noises my 2008 Cayenne S doesn't make with 6 times the miles on it. It is obvious these Escalades are of very low quality and continue the widespread perception that GM is run by the effects of insane UAW contracts and not by the engineers. This car sings to you when you open the door... "Oh I wanted to be nicer but my parents had to pay out ridiculous pensions and free healthcare for people who haven't lifted a finger at GM in 25 years... So I'm half the car you were told you were getting. I'm sorry" - think I am kidding? We have 1 retired, 2 active GM workers on the other side of the family.

Purchased new 2018 Escalade on 10/25/18 in Lake Lanier. Worst Cadillac I have ever owned. Foam in seats were already separating and they promised to get me complete new seats (they never did). They overcharged me on my contract and said they would compensate (they never did). It is now 3/13/19, I have already had two bad tires replaced.

Worst car, Worst Company. The chrome is falling off the wheels and It only has 18k miles and it's a 2016 esv luxury. Over 85k and plastic literally everywhere. Automatic heated seats and will set the a.c. to HI. Do not buy any GM product. Buy a Lincoln Navigator.

I own a 2013 Cadillac Escalade EXT. This truck is great, BUT the transmission bumps or jerks at 15 miles per hour. The worst is in cold weather. It has always done that since I purchased this truck. Took it in several times at the local dealership and was told this is normal. Can't believe this jerking and bumping are normal.

I bought a 2015 Cadillac Escalade, brand new off the showroom floor. This model has everything which cost $87,000 and purchased from Ed Morse Cadillac dealership in Brandon, FL. I have a 4 year/50,000 mile warranty which is bumper to bumper. The paint is peeling off on the roof and hood with only 25,000 miles on the SUV. It was poorly painted, with very little primer and paint. I spoke with Ed Morse's service technician supervisor and he said is was not covered under warranty. I also spoke with General Motors and they said Ed Morse will not warranty the vehicle. Ed Morse always does routine services to my vehicle. I have taken matters in my own hands and getting it repaired. The total cost for the repair is $2,144.48. I will not buy another Cadillac Escalade nor would I recommend any of my family and friends to buy a Cadillac.

Based on the performance of my previous 2003 Cadillac Escalade ESV (280000 miles) I decided to opt for a newer model. I purchased a 2014 ESV with 30k on it and it has been a very good truck. Only two minor issues which Cadillac took care of immediately (trim exterior and RS mirror). It now has over 60k on it and is humming along just fine (knock on wood). A very comfortable and safe vehicle in my opinion. Looking for many more enjoyable miles from this vehicle.

Seat heater comes on by themselves. Front and rear seats get very warm. GM says they have no fix for the problem, for the price we paid that should be unacceptable. They also told me I could have my free oil changed at any GM store since there is no Cadillac in my town. Closest one is 3 hours away. That was not true.

We purchased our 2015 Cadillac Escalade in 2/2016. Within a few months of owning it my owner steering suddenly went out while we were on a trip. Took it in and got the problem fixed. My husband also noticed the transmission was slipping especially at take off. Took it to dealer various times with the same complaint and every time got the same answer “nothing is wrong with it.” Within a few months my air conditioner compressor went out. It was apparently on back order and my car was in the shop over a month. Again told them the transmission was acting funny. Of course nothing wrong with transmission. In addition to all of the above the side pieces to the doors began coming off! All of the chrome began peeling from the wheels and the door lock cover fell off.

This was the last year before the current and much improved Escalade series. The interior was lined with fake wood trim. The console was wobbly, and the door locks were loud and ugly. The leather was pretty good. The rear seats design was subpar and when the third row was installed you could fit a briefcase or something equally small in the back. The 6.0L Vortec was adequate but got horrible fuel economy, usually 11 to 13 mpg. Skip this and get a Tahoe which is exactly the same and substantially less expensive.

I have had this 2016 ESV for about 2 years. My wife hates flying, and we have kids, so we use it to haul them around and go on vacation. It is much better than the 14 Escalade, which was like a really expensive Tahoe and totally not worth the price premium it commanded, but happy wife, happy life. The fit and finish of this truck is amazing.

I bought a Cadillac Escalade ESV in Wisconsin May 19, 2018. We were driving it back home to Upstate NY. We stopped for dinner in Toledo Ohio and it would not start. We had it towed to the nearest Cadillac dealership via AAA as I did not have the Cadillac CS app downloaded on my phone yet. AAA driver gave us a ride to a hotel. It was a Saturday night so no rental vehicle places open. Finally found a rental place 18 miles away open on Sunday. Called Cadillac customer service for help and they said since I did not have them perform the towing service there is nothing they can help me with. Got to the rental via Uber. Took the rental to where the vehicle was towed to. Just to see if it would start after being jostled on the tow truck.

Unfortunate owner of a 2015 Escalade Premium. Allow this to be a fair warning DO NOT BUY AN ESCALADE. By far the worse vehicle anyone can own. So far with 37k mi I have had the transmission rebuilt as of which did not fix it and of course the dealer just doesn't notice that it lurches on take off. They think it's perfectly fine, moving on now the fuel injectors went out not to mention all the little junk that breaks on a monthly basis. All together I've had my vehicle in the shop nearly 2 months given all the times I've brought it in. I will never buy another GM product, makes me want to throw up. Paid over 88k for a vehicle that drives worse than a 20-30k suv.

Bought a 2015 Cadillac 3 years ago. Multiple problems. Took it in 3 times because it was leaking water on my head! Finally after 3rd time in they discovered it was an antenna issue. The auto shimmies all the time, they said they have aligned and balanced it. Still rides rough. Just recently had issues where all the chrome is coming off all four wheels! Do you think for $80K they could put decent wheels on this thing?! Took it in because it was under warranty to David Taylor Cadillac. They said it is not a warranty issue because I have slight rough marks on the edges of my wheels! I have a 6 year Toyota that has slight rough marks on the edges and the wheels are still silver! This SUV looks like ** now. Will cost $2K to get new wheels. Just going to drive until it's paid off and trade it in. Also the service at David Taylor Cadillac is horrible! Customer service is non-existent. I had a call into management about this wheel issue. No one ever called me back.

Who in their right mind would put a vehicle out to the public that has headlights that are "un-serviceable" $2500 a piece for the headlights in the (2011 Escalade) Platinum Cadillac. If your HID bulb goes bad $2500. If your LED marker lights go bad $2500. This should be illegal. It's a safety concern that Cadillac knows about and fails to do anything. Who has $2500 to replace a bulb? I've had nothing but issues with these headlights from day one. Now out of warranty you are at the mercy of Cadillac. Could they of made the headlights serviceable? You bet they could of. Moisture in the headlights, faulty LEDs. I've had to replace two headlights already and now another one has lost the Marker LEDs. This is a scam and Cadillac should be sued for screwing people over. Not all people have $2500 to replace a headlight.

2011 Platinum Cadillac Hybrid Escalade - For the price of this vehicle, it is astonishing how fast things start to break down. That is testament to the mediocre parts used. My engine misfires and truck would not go past 60 miles per hour. Passenger mirror failed already and the check hybrid system light came on. Cruise control failed. Heater doesn't work unless vehicle is moving so good luck in cold weather in stop and go traffic. Hybrid is painfully sluggish. You have to constantly be on the left lane for fear of being run over on the fast lanes.

My 2016 Cadillac Escalade has all 4 wheels delaminating. I took to local dealer in Clearwater and service manager stated it is because of the way the car has been washed??? Probable caustic chemicals. The car has been washed by hand three times only with mild soap. I have had off road Hummers that had no problems with the chrome flaking off? So, said this is not a warranty item but they would be happy to repaint the wheels for 2 Grand? Bumper to bumper warranty??

I bought a new 2017 Cadillac Escalade and for 3 months, perfect vehicle. Took it in for routine oil change and went back to pick it up a few hours later and on the drive home all of a sudden the air stopped working. South Carolina heat 90s. I have a grandmother who's 96 and a son with allergies 5! Took car back to dealership few hours later couldn't find problem so they kept it a week, claim there is some new freon Cadillac is using. Well got it back. Air wasn't blowing as cool. Few weeks later issue arise again! Told this time maybe didn't get enough freon in it. Then a week later when I called them BC I didn't have an update on my car, told they ordered a new system for freon for the new Escalade. 2 weeks later they tell me it's ready. Pick it up again and I be damn if 3 weeks later she's back at the dealership, same issue and now finally they admit they have no idea what's going on.

Purchased 2015 Cadillac Escalade ESV in April of 2015. Been in the shop over 20 times for same reasons, also many new problems. From the air conditioning compressor exploding to the radiator busting.