Budget Transporter Reviews

If I could give them 0 stars I would. They are downright nasty liars. My credit card company is in dispute for the $220 deposit I put down. It's a long, stressful and horrible story what they did to me. I had to contact another carrier to get my vehicle transported to me. I called on a Thursday and was flying out of state to my new residence the next day. I was told my vehicle would be picked up the following Monday. On Monday, I was told there was a 3 day window, and Budget had until Wednesday to pick up the vehicle from my friend's garage. My friend took off of work that Monday to wait for them, and it put an awful strain on my friendship.

My husband gave this company $395.00 for a deposit to transport his car from Jacksonville to East TN. Every day, my husband called or texted asking when it would be picked up from the dealership, and they said, "tomorrow." They never picked it up; he had to leave many messages to get someone to answer the phone. After 6 days, I called, and Mike answered (he didn't recognize my number), and he said they didn't have drivers going to TN and didn't know when they could pick up the car. He asked if I wanted my deposit back since it had been 6 days, and I told him yes. My husband ended up flying down on Allegiant Air and drove the car back. No one is answering us, they never refunded the deposit!!

We received a quote from this company, paid the deposit and waited our 1-5 days for pickup. Well after 5 days we tried to reach out to see when it would be picked up. "We will have your account person call you in within the hour." 2 hours go by, nothing. Days go by, nothing. We called, emailed, texted with zero responses from the gentleman handling our transport. Every time we called and lvm, we never got a response and every time we called customer service we got the exact same response, "he is on the phone and will call you within an hour." 16 days later after all of this, we reached out to another company for a quote. The quote was higher, which was fine, but then when he went to put in on the platform (all transports use the same board) he saw that our unscheduled transport with this company was on the board for 600 dollars more than the price they quoted us. They raised the price and never told us.

The owner practices bait and switch. Had a month to prepare. Said all was good. Didn’t have a carrier when he said he did. Not even close to being on time. Charged $500 more than contract stated. Then whined to me about price of fuel. I would sue but not worth it.

I’ve shipped a car across the country three times in the past five years, and this was by far the worst experience. The vehicle was scheduled for pickup at the end of March with a four-day window. By the fifth day, there had been no pickup, and the person releasing the car hadn’t received any communication from Budget Transporter. I then spent an entire week calling and emailing with no meaningful response. When I finally heard back, I was told I needed to pay an additional $300 on top of the agreed price. The car ultimately arrived two weeks late. Overall, the lack of communication, unexpected price increase, and significant delay made this a very frustrating experience. I would not use this company again or recommend it to others.

Worst bait and switch experience ever had. Took my $250 deposit on a Saturday and given dates of pick up and delivery. The following Monday I was given totally different dates by over 3 week. They also tried to get extra money from me after being given the costs. Asked to get this straightened out and was hung up on. Spoke with a Jonathan who at first was very pleasant but once they received my deposit a switch flipped and the guy was a tool. I ended up going with Road Runner who never collected a deposit and picked up the car the day I called. Was delivered on time as promised. Do yourself a favor and never use Budget Auto Transporter.

I would do zero stars, they took a deposit and never provided the service and ghosted me about a refund. On the day the service was meant to be done, I never got a response after three days, nothing. Was told I would receive a refund and never heard anything after 4 months.

Worst unethical company I have ever dealt with..Mike ** is the worst along with his co workers, JC, Chris. Will tell you anything you want to hear..Nothing is the truth for this company. Make sure you don't use Alina Shipping either

This is the worst shipping company I've ever used. They are not trustworthy. JC ** promise me if I paid more he could guarantee delivery of my vehicle. I paid 750. He said, "If it's not there Saturday I'll give you a refund," and now refuses. Do not do business with these people. You've been warned!!!!

Terrible!!!! The day before my vehicles were to be shipped, radio silence. After me calling and texting multiple times they finally responded, indicated they were not clear why their representative had made these specific arrangements and quote, which is in writing, but they would be unable to honor their agreement. They could still ship my vehicles, but at a much higher cost. When I pointed out the obvious bait and switch they complained I was being unfair. In short, a terrible experience. If I could give them zero stars I would. Stay away.