Budget Transporter Reviews

I’ve shipped a car across the country three times in the past five years, and this was by far the worst experience. The vehicle was scheduled for pickup at the end of March with a four-day window. By the fifth day, there had been no pickup, and the person releasing the car hadn’t received any communication from Budget Transporter. I then spent an entire week calling and emailing with no meaningful response. When I finally heard back, I was told I needed to pay an additional $300 on top of the agreed price. The car ultimately arrived two weeks late. Overall, the lack of communication, unexpected price increase, and significant delay made this a very frustrating experience. I would not use this company again or recommend it to others.

Worst bait and switch experience ever had. Took my $250 deposit on a Saturday and given dates of pick up and delivery. The following Monday I was given totally different dates by over 3 week. They also tried to get extra money from me after being given the costs. Asked to get this straightened out and was hung up on. Spoke with a Jonathan who at first was very pleasant but once they received my deposit a switch flipped and the guy was a tool. I ended up going with Road Runner who never collected a deposit and picked up the car the day I called. Was delivered on time as promised. Do yourself a favor and never use Budget Auto Transporter.

I would do zero stars, they took a deposit and never provided the service and ghosted me about a refund. On the day the service was meant to be done, I never got a response after three days, nothing. Was told I would receive a refund and never heard anything after 4 months.

Worst unethical company I have ever dealt with..Mike ** is the worst along with his co workers, JC, Chris. Will tell you anything you want to hear..Nothing is the truth for this company. Make sure you don't use Alina Shipping either

This is the worst shipping company I've ever used. They are not trustworthy. JC ** promise me if I paid more he could guarantee delivery of my vehicle. I paid 750. He said, "If it's not there Saturday I'll give you a refund," and now refuses. Do not do business with these people. You've been warned!!!!

Terrible!!!! The day before my vehicles were to be shipped, radio silence. After me calling and texting multiple times they finally responded, indicated they were not clear why their representative had made these specific arrangements and quote, which is in writing, but they would be unable to honor their agreement. They could still ship my vehicles, but at a much higher cost. When I pointed out the obvious bait and switch they complained I was being unfair. In short, a terrible experience. If I could give them zero stars I would. Stay away.

I called Budget after a different transport company gave me the runaround for over a week. Jaime had my car on a truck that night and delivered to me, 1500-miles away, within 2-days. Budget was responsive and I got a real person on the phone every time I called. Beware, of the OTHER COMPANIES. They under-quote their prices to get your business! These other companies are very responsive during the honeymoon. Then, when they can't find a driver to take the contract at their misquoted price, they disappear. The other company, rhymes with Load Dunner, dodged my calls, didn't reply to messages or texts, hung up after leaving me on eternal hold more than once. Both times that I used their online chat, they gave me vague answers, made excuses and refused to have someone call me.

I contacted Budget Transporter to inquire about transporting a new vehicle. I ended up using a different transporting company. I was then charge $200.00 on my credit card without my permission. I did NOT use their services. They're dishonest - thankfully I saw their fraudulent charge on my credit card statement. I would stay clear of Budget Transporter!!!

I can't speak highly enough of the service I received at Budget Transporter. Working with Danielle was as good an experience as I could have hoped for. From starting the process to the delivery of the car, everything went 100% smoothly. When I called Danielle, I was very frustrated and worried as I had signed up with another company. Because that company had offered to pay the difference between what they estimated my cost would be and what a driver would accept, my car just sat for almost a week with no offers from drivers. The company knew I was very stressed about a timely delivery and yet they told me it was because no drivers were going my route yet. This wasn't true!

We worked with Danielle at Budget to schedule the transport of our family van across states. She explained the entire process and cared about our experience. Jerome was our driver and hand-delivered the van to my father ahead of schedule. Best overall experience.