BMW Reviews

Love the vehicle, warranty not so much. Replaced the battery on my 535, $1000. Had a 2 year warranty. Battery failed, had to boost it to start, then it wouldn't hold a charge. You would think that since the battery was less than 1 year old, the 2 yr warranty would be in effect. Not with BMW Saskatoon, the battery is guess is not under warranty if you don't drive your car frequently. So because I could start the car, and take it in for service, had to pay for a brand new battery. Pretty sleazy way to do business, but maybe that's just me. I would personally, and especially if someone spent $80-90k on a vehicle, they would honor the warranty. So i guess the next vehicle is will get will no be a BMW. Maybe a lincon or Mercedes or even Buick, but definitely not a BMW.

I am leasing a X5 M50 BMW. The car comes with one key and two cards that need to be activated. One is for valet and the other one activates a digital key placed on your phone wallet. The BMW software is not compatible with many phones. As a customer, you have two choices. Order an extra key (I was quoted $744.47) that will have no value at the end of the lease or change your phone to a compatible phone that BMW software recognizes (have not checked on pricing but this will not be very convenient). I called BMW America and their response was , "We will document your feedback." I am sure I am not the only customer with this issue.

I am so disappointed in BMW! I have leased/owned over 9 BMW's throughout the years. I leased a BMW X1 in Jan 2023- after 12000 miles, my 2 front tires were going bald, I was forced to replace them. The dealership paid for the tires- begrudgingly! I was told this was normal wear and tear, this is ridiculous. Then my brake pads needs to be replaced at 14000 miles. Now I am at 28000 miles and I just replaced my front tires again. I reached out to customer service, and was told I would hear back in 3-5 days, which I have not. I called again, and was told that I said that I did not want a call back the first time, so they did nothing! These cars used to perform great, there has really been a change in quality!

I’m extremely disappointed with my recent BMW purchase experience with BMW of South Atlanta. After bringing the vehicle home, I attempted to set up my driver profile and quickly realized that key features—like Comfort Access and the Alexa integration—were not functioning at all. I contacted BMW Assist and ConnectedDrive support, only to find out that the vehicle requires a software update for these features to work properly. This is something that absolutely should have been addressed prior to the sale. I then reached out to my sales representative, who told me I could take the car to a nearby dealership to resolve the issue.

I am writing my experience with the BMW certified repair facilities at two of the dealerships for the same issue I had. I have a 2023 BMW X5 sDrive40i. It was somewhere in mid October 2025 when I first experienced the iDrive screen going black while I was driving.. I reached home and turn off the car and then tried turn it back on but that did not help. The screen was still black and the screen would come back on with the Massage “no signal”. I took the car on Oct 24, 2025 to BMW West Houston for diagnostic and found out that there was bad “HEAD UNIT RADIO” with an estimate cost of $4059 plus tax to replace and program.

Your service in maintenance is not good in Beaumont, Texas. I paid $ 7000 to fix my BMW 530i and found out I had oil leaking in my cooling system. In which the maintenance department didn't do a thorough check on my car. Now I have to pay $6000 to fix the car. I'll put new tires on the car from BMW. I have one tire still going on a flat. I think the service department is causing more problems on the car. Just to get you back in there to charge you more money.

I’ve been a loyal BMW fan, but no longer. My 2019 X3 is falling apart. The latest problem is failed engine mounts, which you would think is a pretty major structural thing that should be covered by the company. When I called to complain about it. They said it’s normal wear and tear because the mount themselves are made out of rubber.  The other problems are about $2000 each same story. Very sad and they’ve now lost a repeat customer.

I have been buying and driving BMW’s since 1974. I have purchased 2 new and 1 used BMW X5s in the past 3 years from BMW of Salem OR. 6 months ago I traded in my 2022 X5 for a new 2026 X5. I just received the check for my trade in six months later. I have attempted to contact the sales manager and general manager multiple times leaving messages and calling the sales associate who spoke with the sales manager about this and never has the management contacted me. Worst customer service ever.

2026 X3 M50 here. Let me say that if you buy this car exclusively for the occasional performance driving experience and not as a daily driver, you won't be disappointed. Otherwise you will regret to pay 80k+ for the daily frustration. It's the electronics! Here is a short list: One key fob, little switch shifter, HUD is worse than in cars with less than half the price, Ambient light issues right out of the bat, Seat ventilation is an option that most on dealer's lot don't have (at this price level?!?), but the iDrive 9 takes the palm by needing literally a PHD to set and operate! It's so complex to set up the smallest things that some of us rather give up trying after a while! Then ones you set it up, you think it actually stays that way...yeah, good luck!

I own a 2021 X5 sDrive40i with 35,000 miles on it. It has received all required scheduled maintenance. Just as my warranty expired (4 years 50,000 miles) my AC's evaporator sprung a leak and needed to be replaced. Cost to replace was $7,100 which for a high-end luxury SUV with only 35,000 miles on it, is extremely disappointing. I reached out to a 2nd BMW dealer, and they quoted the same amt. I have owned many vehicles and never had an AC issue within 35,000 miles on a vehicle. I contacted BMW of America and they would not help in any way. So, as much as I love the car, I will never buy a BMW again.

Getting a BMW has been a rite of passage in my family for 3 generations; this is what we do when we reach our own levels of success to celebrate. This was my first and last time joining my family in this tradition and not only that, but they are also losing the precious 2 generations who started this tradition due to their poor quality and customer service in these latest models. My grandfather, my aunt, and myself have all switched to Tesla this year, the comparisons are not in BMW's favor.

No more BMW’s for me. Was just told the constant brake squealing that has developed over time is due to the sports brake design, there is nothing the dealer or bmw can do to eliminate or reduce this now constant irritating sound when braking. 2024 model with 30k miles on it.

I am writing this review regarding my 2024 BMW 740, and this has been the worst vehicle experience I have ever had. This car has had repeated mechanical and electrical failures, including defective ball joints, axle problems, AC malfunctions, coolant system issues, transmission lag and slipping, and constant tire damage. I have replaced six tires in less than two years at over $585 each. Apple CarPlay works intermittently and constantly cuts in and out. Several buttons do not respond properly. The passenger side speaker already failed and required replacement after a five week wait, and now the rear speaker is also failing. Even the subwoofer cannot handle normal music volume, making the sound system essentially unusable.

My Hybrid 2025 X5 has repeated display control panel blackouts. It has been serviced over 4 times for the same issue. Then one key thing BMW doesn’t tell you about the hybrid problem if your vehicle isn’t fully charged the climate control feature will not work. It’s a luxury before you buy but they treat you like junk to fix it.

My BMW 530 I 2026 failed in the middle of a major road. The electrical modules failed didn’t give me an opportunity to pull over and left me in the middle of a road. When I went to call Bmw Roadside Assistance they told me they couldn’t help me and that I should call the police. I don’t really want to drive a car that says the transmission failed and that the engine failed. I don’t wanna drive a car that will stop in the middle of a major road without a warning without the ability to pull over. I am very disappointed with Bmw. I’ve been a long time Customer.

My boyfriend has a BMW M340i and we called the roadside assistance for an blown off tire. It took 3 hours for them to send a towing truck to us. It's winter time and we were freezing and we keep on calling them and they don’t know when they can connect a towing company.

WARNING: Avoid the Service Department at BMW of York – Repeated Lies, Incomplete Repairs, and Overcharging. I brought my son’s 2010 BMW 328i here twice in December 2025 for what should have been straightforward repairs: high beams, taillight, and a non-functional key fob. First visit: Paid over $1,100. Picked up the car and discovered the high beams STILL didn’t work and the key fob was STILL broken despite being charged for the repair. Had to buy a new key fob myself for another $285 + tax.

Robert ** was my Sales Advisor who was professional and knowledgeable about the car I purchased. He was not a pushy salesperson. Mr. Robert went over the features of the vehicle and ensured I knew the special features.

Have a 2022 X5 and it has been in the shop now 3 times in the last 6 months. First time car would not start and had to tow it to dealer, they had to reinstall all software. 2nd time car showed a power failure code and it said not to drive it as it could cause a wreck. I had to tow it there once again. 3rd time is now and it is the same as the 2nd reason. New batteries and circuit boards were replace both times. SO I called BMW to see if they would extend my factory warranty due to these issues as it is about up. NO compassion or understanding of the issue. I was denied right off the bat. The lady said BMW will never extend warranty. I will never own another BMW as this has been the worst car out of about 50 that I have owned. See Ya BMW.

I have owned BMWs my entire life, but never again after my wife’s oil pump failed after only 25,000 miles and BMW won’t offer assistance. After some research, this is a very common problem due to cost-cutting on the oil pump assembly (using a plastic gear) and software issues that put too much strain on it. It’s frankly absurd that BMW won’t admit fault here. To make matters worse, the representative I spoke to from BMW NA was incredibly rude and offered no information about how long a review of the issue would even take. The whole process seemed designed to make people give up and pay out of pocket. Also, their cars are incredibly overweight now and not fun to drive whatsoever.

2021 BMW X3 bought used and in two year period has cost over 10,000 in repairs. This is my second BMW and this particular car is made of all plastic which apparently does not do good in hot Florida weather. How can such a so called great company continue to sell bad cars. Unfortunately I owe too much to even trade in this lemon.

I leased a 2024 BMW XM Red Label in March of 2025, the most expensive car I have ever owned. The dash has a horrible vibration during the revving of the engine and more so during certain pitches of music. I had the car in 5 times for this issue. They are unable to fix it. I just received a call from BMW Genius and they told me basically, there is nothing they can do and that I need to live with it. I am gutted! I was such a BMW fanatic and loyal fan. But, never again! They lost an extremely loyal customer!

My husband and I purchased a 2022 BMW 840i from BMW of Arlington (Group 1 Automotive) in March 2025. Within days, the car showed issues — a broken underbody protection panel and tire defects that should have been covered under the BMW warranty. Instead, the dealership charged us for tire replacement, even though Road Hazard Tire & Wheel Protection was included in our GM Financial contract. The refund was issued only after repeated escalation.

I order and paid $330.00 for a remote start upgrade through the BMW ConnectedDrive app. After the software was installed my car would not start. Had my car towed to the dealership for them to tell me that my 2024 BMW X3 with 19,000 miles battery was dead. The dealership informed me the battery was not under warranty and I would have to pay for the new battery and labor. The service guy told me it was a parasitic drain to battery and he did not know why BMW offer the remote start installation through the ConnectedDrive. I contact BMW and explained the issue, someone was suppose to follow back up with me but as yet I have not received a phone call or email.

Quality of their cars and their customer service has gone to the dumps. If you want exploding sunroofs when your BMW is just a couple of months old and you want to deal with the aggravation of the BMW dealership telling you that it's your fault and not their defective products, then go ahead and purchase one.

I used to drive BMW for almost 8 years. I purchased a used 2022 BMW 530i M package in Sept. 2024. Mileage was around 40000. Car has a problem with wiring. Mr. Mickey Mouse ate the wires because BMW uses some plastic material that Mickey Mouse likes it to eat. When I took it to the worthless Pacific BMW dealership in Glendale, California, not even they did not told me that this car brought here by the previous owner, for the same issue they charged me $1,500 (highway robbery) to check the Intech, although they knew the issue already. They said it is not under warranty. What an honest dealership! The worst after sales services.

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure.

I’m writing this review because I now have had some of the most horrible experiences with multiple employees in all departments I've interacted with. This company has no respect for its customers or accountability. They mislead and mistreat people repeatedly. They lie to your face and often do it rudely. Do not buy or lease any cars from them. They are evil!

I have owned a total of four different BMW vehicles. I recently purchased a BMW X5 2024 model. I’m extremely disappointed in the quality of the air conditioner, at full power, it still only produces about the half or less than most other vehicles I’ve been in. Also, the seat heater is absolutely terrible, when it’s on full heat, it’s barely detectable. Additionally, app is very poorly done. I’m seriously considering selling this vehicle for something with actual luxury quality.

We own a BMW X7 that is still under warranty with less than 25,000 miles on it. During a recent road trip from Washington to Kalispell, Montana, the coolant pump suddenly failed and started leaking. This was not only inconvenient but also incredibly disappointing for a so-called "luxury" vehicle that hasn't even reached 25K miles.

I’ve never been more disappointed in a luxury brand than I am with BMW. I purchased a 2018 BMW 740e thinking I was investing in performance, innovation, and most importantly — a company that stands behind its products. Unfortunately, I was wrong on all counts. BMW issued a technical service bulletin (SI B01 05 22) extending the warranty for the front and rear air suspension struts to 8 years or 80,000 miles because they know these parts are defective. My vehicle fell just 800 miles past that cutoff, and despite the obvious design flaw and the minuscule margin over the limit, BMW refused to honor the warranty. Even worse, I had already paid out of pocket to replace the driver's side suspension while still within the mileage requirement — and when I asked for reimbursement for that repair, they declined. I then asked them to at least cover the cost of the replacement part for the other side. Again, flat-out denied.

Do not buy or lease from BMW. BMW IX 2025 electric my first BMW has been full of glitches since I drove it off the lot. After almost one year car accident due to malfunctions. BMW North America did a so called investigation that lasted almost 2 months and was unable to provide an explanation of why it malfunctioned. The car is unsafe and was returned back to me. They DO NOT CARE about quality or you and your loved ones' lives. You basically will be stuck with an unsafe unreliable vehicle you can’t drive. My previous electric car - Ford gave me zero problems and I wish I never traded it in for this so called luxury mess.

I bought my wife a 2023 X7 with the M package back in 2022. Her brakes have been squeaking for the last year. It's so bad that she is embarrassed when she pulls into a strip mall or any other parking lot and people are around. People have actually put their hands over their ears as she comes to a stop. She brought her car into the dealership and they basically blew her off. They said that it's normal and there's nothing they could do about it because she has performance brakes. She did not need pads or rotors and only had 32k miles on the car. This was a huge slap in the face and I will never buy a BMW again for their horrible customer service and disrespect for their customers. I'd like to add that I have had a number of cars (Porsches, Audis and Mercedes) with performance brakes and never had squeaking.

I’ve been a customer since 2022. They advised a timing chain. It’s 2025 now and they are advising a timing chain again? I been coming back and forth since now the warranty is up they say I need one again. What a rip off.

I took my car for service. They decided to fix something else that I never told them to fix. After they fix it they calls me and say that not the problem. It's something else wrong with the car. I told them to fix the issue in the business instead they fix something else that wasn't the problem and charged me all this money. I have try to reach out to the manager however no response back. Then they decided to charge my car for a toll after the worker told me don't worry about the tolls. More lies. Now I received an bill about it and you'll charge me without my permission. I will never take my car there again. The BMW on Main Line will always overcharge you.

I took my 2016 BMW to the BMW North Milwaukee dealership on 4/18/25 for a repair. I left the car there. They gave me a loaner. They never called to tell me my car was done and ready to be picked up, so I went back before they closed. It was finished. But, when I went to drive it out of the service department, it now made a noise when I put the car in reverse - the back up sensor went off even though there wasn't anything behind me. I told my consultant. He looked at the car. We noticed that one front sensor was now crooked and the front license plate was bent. We didn't have time to stay and have it looked at/fixed. I brought it back today to have it fixed and they refused to fix it. The sensor noise was not there when I brought it in April and now there is a noise. They are telling me it is not their fault. I want them to fix my car!!!

I leased this car just 3 weeks ago and I got several problems, I sent a message to Hemet **, sales manager, at 10AM on 4/22 explaining how many problems I have in my car. Multiple several problems with photos and videos. NO ANSWER till this moment, not even text message. My recommendation was: if can send Bishoy ** the tech to see what's the problem. But even Bishoy did call, Hemet called one of my friends told him if he has a problem ask him to come to Long Beach.. THE WORST CUSTOMER SERVICE EVER I HAVE SEEN. CARELESS, NO SERVICE AT ALL FROM BOTH HEMET AND BISHOY. My car in the garage. Very scared to ride this car. I regret it that I got my car from this location. VERY BAD REPUTATION.

BMW might have the reputation of a luxury vehicle, but the experience that comes with it is anything but. First off, BMWs are among the top stolen vehicles—a fact that BMW is well aware of. And yet, their so-called security features are practically useless. The GPS tracker, which should help recover a stolen car, can be disabled in seconds, leaving you completely helpless.

Love the car — it delivers excellent performance, with precise handling, strong acceleration, and that signature BMW driving experience. However, there are several areas where the vehicle doesn’t quite meet expectations for a luxury SUV. The interior quality is underwhelming. Some of the materials and finishes feel cheaper than expected, and the overall craftsmanship falls short of BMW’s usual standards. Too many essential functions have been moved into the app, which creates unnecessary friction. Relying on your phone for basic controls isn’t always convenient and takes away from the intuitive feel you expect in a high-end vehicle.

I bought Brand New BMW X5. It came with a scratched windshield. At first they said I am over 90 days. But then the corporate guys said my warranty is 4yrs / 50k. But basically I am bouncing between the dealer and the Corporate customer service center. There is no way I can cause a nice curve line that is probably caused by the Viper blade arm either in the factory or the dealer.