BMW Reviews

I try Autobahn in Fort Worth TX and they did a lot better but still, not at the level I was hoping for. The car outperformed just about anything I ever had except for minor details. Because of the 2013 M pack the car has 20" wheels and they seem to be great for highway high speed but on plain city streets you need to be very careful. I purchased a full coverage road hazard contract for the tires and wheels so, after some unfortunate road bumps, some tires had to be replaced. A great car and that's the true, power train, body, interior, electronics and the whole thing. Honestly I couldn't find a better tuned road beast for under the price I paid for it, around $73000.00. The only other car with enough quality worth of mentioning was a 2009 Mercedes-Benz E350 Sport Package, that was too a great car but, that's another story.

My wife called to the dealership querying the vehicle. She was put on hold and then the dealership promised to call her back. My wife did not hear anything and then she called over one hour later again, now the dealership admitted that there has been a problem with our vehicle. In the process of repairs (i.e replacing water pump, thermostat and engine oil gasket and oil), the technician during is test drive (at least the dealership report states) had seized the engine. The technician had completed the work and replaced the engine oil (as they say) and was in process conducting the road test when the engine seized.

Now the dealer is denying their responsibility and is suggesting us to buy replacement engine? How generous, they are even helping us to find cheaper used engine? Don't we have laws in Canada? This should not be even a question, i.e. you broke it, you bought it. Elite BMW is now working with BMW Canada and in preliminary discussion, BMW agrees to cover off 60% of the cost and the rest is collected from the customer based on the general manager, as the dealership is trying to wash their responsibility of the accident.

The whole accident is tarnishing the BMW brand. The way situation is handled is less than it is expected of the brand. This is cheap shot and poor representation of the brand and is turning off customers and investors from the brand. Mierins Automotive Group, especially Elite BMW is keeping their promise: "creating a dealership experience like no other". The truth does not lie in words rather than actions. Indeed BMW military appreciation program is to sell smiling in front of you and stab you on the back - thank you BMW Canada and Mierins Automotive Group!

We provided the complaint letter to the service manager (Isabelle), basically stating that you broke it, you bought it. The BMW Canada agrees to cover off 60% of the cost of the engine rebuild and the dealership and the general manager and the service manager deny their role to the cause of the damage. The general manager offered the engine rebuild for approx 15,000 CAD, which we have doubts as the technicians failed the water pump replacement.

In a discussion with the senior technician, he mentioned that the dealership have difficulties to find and retain technologically incline technicians as BMWs are challenging vehicles to maintain and repair. We as consumers should have rights and laws protecting us. When a vehicle is left to the dealership's care, it should be returned minimum at the same condition it was left there. We are a military family and protecting this country and its citizens and this is the thank you for the service from its citizens as return.

I am very glad I discovered this issue, which I believe is an enormous safety issue and consider myself lucky that I didn't catch on fire on my last drive. I will follow-up with BMW's hotline because I am certain there are other drivers that own the E90 series that may be having the same issue and hope NHTSA can put this on their bulletin and open an investigation on the serious issue. As far as BMW Coggin in Fort Pierce, FL, Richard ** politely kicked me out and told me he had an appointment with a doctor and did not even hear my issue out.

But the warranty states they cover internal tranny parts which is another rip off these warranty companies. AC compressor failed, water pump failed. Suspension sucks, it shakes. Have bought new tires and like 5 wheel balancing's and still vibrates at 60 mph. And the car only has 61000 miles on it right now. This is my second BMW, they both sucked, spent way too much repairing these cars and time wasted. It will be my last BMW and the dealer will not address most of these problems, they recommend getting just a whole new part so 40,00 miles later that part will do the same crap. Fail!

I will never buy a BMW again. What is so frustrating about this situation is that I intended to keep this car for another 50,000 miles and the engine, if it started, certainly could easily deliver these miles. This situation forced me to invest +$50,000 that I had never budgeted for. I could not have a car that I did not know from one day to the next if it would start. When you pay this amount for a luxury car, you should not have to be stressed out about its ability to start. And for the dealership not to be able to fix and ask me to go away is quite a disappointment! I will be sure to tell hundreds of people over time my story and to recommend they never buy a BMW!!!

BMW tries to save every penny by transferring cost to their customers. It is not a company to consider customers as the first priority. They try to squeeze money from their customers as much as possible. Will never buy BMW cars again and will never do any business with them again. I learn the lesson through a hard way. Hope you would not make same mistakes as I did. It is a really painful experience.

I was satisfied until another few months went by and my car kept stalling, launching itself into traffic, shutting off and turning back on while I was on the highway, and wouldn't keep momentum. Turns out the fuel line broke off in my tank and I needed to replace the fuel tank at 50k. I called BMW again and they offered to replace it with only $250 out of my pocket... At this point I decided this car is a nightmare and I wanted out. Too upside down to replace it I decided I've replaced enough and it should be good to go for a few years. NOW it's idling rough again, hesitating to move and shaking violently once again. BMW offered me a $1,000 loyalty to trade out but dealerships are only offering $15,000 and I owe $26,000. For the age and mileage of this vehicle I should not have had it in the shop more than 5 times for serious maintenance. This car is a nightmare!!!!

I would NEVER recommend BMW to friends or family members unless they don't mind having it in the shop more than on the road. Between electrical issues, faulty fuel pump/fuel line, coils, and an obnoxious ticking sound I have more of a headache than an ultimate driving machine. It's more like the ultimate pain in the butt. The cigarette lighter has never worked so I cannot plug in a GPS. When I have my ipod or Pandora playing the radio will randomly change the song or shut my music off and default to the radio. It also gets so hot that the radio stops working and says "HIGH TEMP". It overheats and won't play music and turns off the AC or the heat randomly. For the price of these vehicles new and pre-owned they should not have THIS many issues. I have less than 65k on it and it constantly fails me. BMW is by far the worst vehicle I have ever owned. If you're considering a luxury brand try Lexus or Infiniti. BMWs are a waste of money!!

Vehicle was scheduled to go back to address jerking when engine went into safe mode one week before follow up. It was diagnosed at 42,300 miles electric water pump failed. They replaced water pump (under warranty). As to the jerking issue tech was told to remove drive shaft to validate either drive shaft issue or transfer case issue. Once shaft was removed jerking stopped. I did not have any prior vibration so they determined it to be the transfer case. They replaced it with new one (under warranty) and it immediately stopped jerking during medium to hard acceleration.

My concern is that with this low mileage and reading several BMW owners with similar issues that this is a major flaw that needs addressing beyond the standard warranty. I was lucky in that mine was diagnosed before the 50,000 mile original warranty expired. I have owned 3 prior BMW's from 2002-2008. I put high mileage on them at 250,000 miles plus so I know them well as to what wears out and when. None prior have had these issues so early in mileage. BMW dealer was excellent in taking care of me (Gault BMW). My concern is going forward into the 100,000 plus range with these parts already failing. BMW you have some issues to address!

I spoke with my dealer and they told me that since my part was ordered, they received 5 at their dealership that went to other clients that were ahead of me on the list. Their cars did not have the same registration issue as mine, so the priority for those cars to get fixed should be lower. I was not told the truth by BMW of North America. The next one is plain and simple--the next one. BMW of North America is saying it is the field representative that is responsible for the dates and the dealer is telling me it is BMW N.A.

Bottom line is they lied to me that I was on top priority and they are giving me the runaround. As of today I am stuck with a car I was told to drive that is now out of registration. It's really nice to make car payments that you cannot drive. BMW absolutely does not care about the customer and they are trained to give customers false answers. They are quite rude on the phone as well. They say "I understand," when they really don't care and want to get you off the phone. The customer care department has no real information and they are just put there as a facade. It comes with great pain to say this as the cars themselves are really great cars, but DO NOT BUY A BMW. Great cars, HORRIBLE CUSTOMER SUPPORT.

Finally, it passed in April 2015. In September 2015, I decided to sell the car, but since the sale was outside the 90-day window of smog certification, I had to have it smog checked again. Guess what? It failed. After fighting with a few of the mechanics I used before, one of them cut me a little break on the price; did some additional repairs to the tune of $411 and finally the car passed the smog check. In total, I spent almost $2,200 in repairs, just for smog certification, not to mention all the other stuff I had replaced over the years. By the way, most of the smog repairs were due to faulty sensors. I called the corporate office of BMW and they wouldn't do anything in the way of reimbursement.

Next couple of days it was running well. Again the same problem started. I had to take it to the nearest BMW dealer. This time the story is negative cable of the battery which was just replaced few days back. Paid $524 and repaired. Got the car home. Within few days, the same problem. Took it back to the dealer. This time after 3 days, the diagnosis was relay problem, cost around $600. The dealership fixed it without charging me anything. 2015 March, all brakes have been replaced. The car was just breathing and I forgot that it is a $60,000 car. In July another problem. Accidentally we pumped regular gas instead of premium. Within seconds "check engine" light came on. The dashboard and the car started running like a motorcycle. Took it to the nearest technician and he changed the ignition coil ($187). The sound went off but the "check engine " light kept on coming back.

My emission failed. Somehow the emission shop fixed something temporarily and passed the test. I registered my car for 2015. Next, the technician changed camshaft and leak detection pump to turn off the "check engine" light. Everyday when I start the car, I feel like it is going to stop somewhere. Before buying BMW, we had a high regard of the brand and now we feel ashamed to be an owner. I have warned all my family members and friends about BMW and I am writing it here so that people can think twice before what I didn't do. This is my first and last BMW.

Customer care made a courtesy call (email) with the advice that if I take the car to BMW dealer for diagnosis, they might think to pay the repair cost if anything needed, but there is no guarantee. PLEASE DO NOT BUY BMW cars. The company makes cars for few years to run, whereas Toyota, Honda make more reliable cars for cheaper price. I drove Lexus, Acura, far far better than BMW.

As I was waiting for the return of my car, they told me that now my passenger window wouldn't go up (although not even 20 minutes earlier I had raised it). I was told that the part was a window motor and it would cost $180. Since I had no choice, but found it highly coincidental, I agreed. They kept the car, but did give me a loaner, for 3 days. When I went to pick it up, they had charged me for 2 diagnosis, and $250 for the part. When I said I was told it was $180 the gentleman told "That's the price. $250." I paid.

When I got in the car magically the airbag warning had disappeared. I then contacted BMW Canada complaint department. Then I received a phone call from the service department asking me about my experience. I told him and he said the manager would call me back that day. He never did. I called back BMW Canada and they said they would have him call me. Again he never did. After a week I called BMW Canada to complain again and they called him and transferred the call to me. I asked the complaint department to stay on the line as I spoke with him. She said she could not but to call her back after my call with him.

I spoke with him for about 5 minutes. He was belligerent and kept saying they were not thieves. He would not give me an explanation as to how this could have happened. Since I was getting nowhere with him, I hung up and called back the complaint department again at BMW Canada. The woman had left for the day (16:00hr). I left numerous messages for BMW Canada to call me and finally heard back. They say there is nothing they can do other than when the dealership comes up for review, bring it up. If this is how BMW deals with their clients, I promise you this will be my last BMW.

On 07/29/2011 (33234 km) I took the bike to Bob's BMW because the engine was stopping: again testing software. On 06/22/2013 (65734 km), while on vacation, I took the bike to Eurosport BMW of Asheville for the same problem: same repair. I did not ride the bike in 2014. I started having same problems again this year. While on vacation, I stopped at BMW dealer of Montreal on 07/08/2015 (38493 miles). They said the problem was not software but the stepper (idle) motor and airbox. On way home, I stopped at Velocity Cycle BMW dealership. They made the same recommendation as the Montreal dealer.

I have been in touch with BMW's customer service and all I keep hearing is stalling tactics: bike is out of warranty, waiting response from regional representative... I'm tired of being ignored and given bad information. It's fortunate that I'm a good driver and have not crashed when the engine stopped. I have taken the bike off the road and will not drive it. Will someone in BMW please take action and solve this problem.

Several months later we came back to BMW dealer in Kinston, NC for the 3rd oil change just before 50,000 warranty. We were recommended by BMW service technician to get everything that could be done under warranty because our 50,000 mile warranty was about to expire, so we agreed and let them do what was recommended. So they changed the oil and the fluids that were needed at that time, they replaced the wiper blades, and they replaced a oil cooler gasket and a oil filter housing gasket and gave me a 2 year warranty. We left feeling confident that everything should be fine with the vehicle for a while. Grant it we had no leaks prior to that service. Several months later about 15,000 miles we got our 4th oil change and several months after that we got our 5th oil change and everything was fine and there were no leaks.

In August about the 18th we called BMW and Scheduled an appointment about a noise we were hearing at low speed from our ac vent inside the vehicle. They told us to come in on Saturday 8/22/15 @ 8:00 am. Upon arriving we were taken in by Trish at Sale BMW in Kinston, NC and she came out to listen to the noise we were hearing but of course the car wouldn't make the noise so I told her to lift the hood and turn the AC on to see if the noise could be heard but upon looking under the hood we noticed a lot of oil under the hood so she recommended that we get it checked out while we were there, so we agreed! About 2 hours later we had to ask them what was going on and what did they find.

Trish then took me in the shop so the shop Foreman could show me what he found. He told me that the Oil Cooler was leaking, the oil filter housing was leaking, the valve cover was leaking, and the oil pan was leaking. The quote they gave me was well over 2,000 dollars for everything. I was shocked mainly because they never looked in my history before to see that they had replaced the oil filter housing and the oil cooler gasket less than 2 years ago and grant it, it wasn't leaking when they replaced it under warranty. So, that rubbed me the wrong way and secondly I've owned BMWs before that had no leaks like this one.

Well upon me notifying Trish to check my service history she found out that the Oil filter housing and cooler gasket was still under warranty. So they fixed it while we were there for free. We were satisfied with them fixing it for free but if I didn't inform them that it had already been done then we believe we would have paid for it again. The vehicle has 84,000 miles on it and it has oil leaks already. We are unhappy with these oil leaks after 5 oil changes. Our previous BMWs were not leaking oil. Please call us about this matter. Mark ** or Veronica **. We look forward to your response to this matter.

In the coming years I also experienced very costly repairs ranging from HVAC issues, electrical problems, fuel issues, power steering failure, brake problems, a fractured subframe, cooling problems, Harman Kondom speakers rattling the interior when playing heavy bass music, broken and leaky sunroof, interior trim falling off, squeaks and rattles in seats and dashboard, popping steering wheel, cruise control failure, HID headlight burnout and I rarely drove in the dark, leaky trunk, power window motors failing, front turn signal housings getting wet inside and causing shorts. The cost of repairs on this hunk of junk amounted to over 15,000 dollars!!!!!!! All on a car with less than 100,000 miles! How horrible is that?!

I had to sell my "precious" BMW for a mere $4,000 in 2009. What a piece of junk! Now I know why the original owner sold this crappy car and was driving a new Lexus sedan. I ended up buying a used 2006 Honda Civic Si that has been 100% trouble free and now has 183,000 miles on it. I'm still reeling from my horrible BMW experience! I realize now that I was a pretentious fool thinking that driving a BMW was going to make me noticed and important on the road. Boy, was I wrong! DO NOT BUY A BMW!!!

I called corporate and they suggest to get my car to the Spring Valley NY BMW dealer where they say first, the pump was not a BMW pump (it was, my mechanic actually bought the part from the dealer!!). Then dealer said it was on backwards.. PLEASE!!! They had my car a week and I asked if they diagnosed the problem. They said no but they replaced fuel pump AND fuel tank.

3 weeks later I am driving on Route 17 South Middle lane, 60 miles an hour, traffic all around, and YES fuel pump light and car shuts down!!! I swerved and was able to get the car to safety. LUCKY 3 times!!! BMW has a serious problem with fuel pump. Today the car is at the dealer. I logged a formal complaint, a Liability complaint with BMW 3 weeks ago and again this week. This is a serious matter. This car is a DEATH trap!!!

Today I received a call from Corporate stating that they will Not pursue this matter in any form!! Can you believe this?? BMW needs to accept responsibility on this. I was told by a lawyer that if I was hurt or was killed I would have a case. I will not wait until there is a fatality. We need to do something now. Please anyone with fuel pump issues, please contact me. I am relentless and will have BMW accept their responsibility.

Whenever you take your car for service or collecting you have to wait 45 min as a minimum even if you have an appointment or ready for collection! A lot of failures and repair is costly as well, so I am not sure is it because of the vehicle not reliable or the mechanics that are available is not qualified to maintain such car? I have noticed several times, we simply receive an estimate asking for replacement, never came across for a simple repair, so is that the direction just simply change and charge for spare parts which are very high with no doubt compared where else? I would kindly request you to investigate and advise accordingly, since I am currently having two BMW: 1) X5, Model 2009, Chasis# WBAFE81039L094909, Engine# 50884258. I stopped taking it for service with agent since Dec 2014 due to the above reasons; and 2) X6, Model 2009, Chasis# WBAFG810X9L280666, Engine# 20794348.

OHH.. BMW also told them that my oil filter housing is slowly seeping oil and needs a new gasket/seal. Warranty people denied claim stating they will only fix it when the seal is actually leaking oil and not just seeping! Really, so basically let's not be proactive and fix it now before it turns into something major! Then they can cherry pick what they want to fix and leave you with the rest of the bill. I hate this warranty company!

I said "I was not able to buy a new BMW at this point" and BMW said "we cannot help now." I'm left without a car but I found out that BMW had a million car recall because that issue and the NBC news have other news on that issue as well but at the end nothing was done from BMW. I advise anyone with a 2004 to 2010 BMW 5 or 3 series get the car checked and file a complaint with anyone who listen thank you. At the end my car was totaled.

I called BMW and they told me that it is not covered under warranty even though I have had the new car a year and they see this often but because they don't get many complaints about it, there is no need for a recall. So to anyone who has or is experiencing this call into BMW and ask them to file a formal complaint, so you can save yourself thousands of dollars in the future.

Well I took it in today for another schedule service apt. - rear brakes (the computer told me too) - and to again check out the tire air sensor. I was told this would take one or two hours, so I waited (I was told they were out of loaners). (Note: work is over an hour away and home is 1/2 hour away). After over 3 hours, I got the car back and was told that I would have to come back yet again to fix this complicated tire air sensor - a couple of days will be needed to troubleshoot this issue, which I don't really care that much about. Air sensors are problematic on a lot of cars. I got in my car and the car said service check (computer) in two thousand miles (about maybe 6 weeks for me). So back at the dealer soon.

Well I regret buying a BMW. It is an excellent ride. I didn't realize I would be spending so much time at the dealer for service for a late model car with relatively low mileage. So not worth it unless you live within a few minutes of the dealer. And yes the dealer will give me a ride anywhere! I work for myself, so every hour I am sitting in the dealer is an hour I am not getting paid for. I wish BMW would take some consideration for our time and realize not all of us have time to visit the BMW service dept. every month. I hope to get rid of this vehicle soon. So now I have to bring the car back for the third time - for the same issue. Oh well that's what I get for buying a BMW.

This is the most ridiculous thing that has ever happened to me in all the cars I have owned. Can't believe for the $$$$ of this car that this could really be the truth that you are not telling anyone? Not very impressed now with this company. Now I am going to get alignment and buy 2 new tires for a $100,000.00 car with only 22k miles on it? Hope people that work there get to experience this?

Here is my repair experience with this car. All but the first occurred after the 50,000 mile warranty expired: Air conditioner hose connection leaked refrigerant -- replaced hose. Headlight washer nozzle dropped off -- replaced nozzle. Plastic water overflow tank seam separated -- replaced tank. Vacuum pump leaked -- replaced vacuum pump. Oil leaked through several front engine seals and valve covers -- replaced seals. Burnt oil of 1 quart per thousand miles, through valve seals -- replaced valve seals. Vacuum leak through fuel pump activating engine/emission light -- replaced fuel pump. Total cost for these repairs was around $15,000 over 3 years. All of the repairs were done at BMW dealerships. (This, of course, was over and above normal maintenance like oil changes, adding oil, alignments, tires, brake pads, inspections, etc.) Fortunately, I had third party extended warranty coverage.

The dealership mechanics told me these problems are common with BMW V8 engines. There are several reports on the web of these same problems. While BMW touts their engineering, they obviously don't engineer seals that lasts 100,000 miles. If you are considering a used BMW V8, count on $3,000 to $5,000 in repairs a year plus typical maintenance. By the way, I generally keep a car for 200,000 miles or more. The BMW is the priciest car I have owned. It also has had more repairs up to now than any of my other cars throughout their 200,000 mile life history. The car is a nice car to drive. However, given my experience, I cannot recommend a BMW. The problems I experienced had nothing to do with the the sophistication of the design. They were all basic part failures!

When I purchased the car 4 years ago, it had 50,000 miles on it. The salesman told me that a BMW engine just starts to put at 100,000 miles. Funny, how when something goes wrong, then it's an old car. Currently, there are 57 BMW's around me that are being sold at BMW dealerships with mileage over 100,000 and they are not cheap. I am upset and saddened that a BMW service tech would be as insensitive and a whole lot more.

Picked up my grandson from school on a hot day, the car just stopped. No lights, no warning, just died. Took it back to the dealership that informed me my break fluid was leaking, my transmission may have problems & my suspension is going out... my car was just at the dealership for routine oil change, break fluid & tires 3 weeks before it stopped. I ask them about a noise my car made when I turn left/right but they didn't hear or see anything. They gave me a quote for everything that needs fixing & I almost hell passed out, I had to get 2nd quote. While driving home on the freeway front suspension went completely out, tried to stop that, car was all over the place, it scared me so bad I had to pull off the Fwy. I just cried, 35 mins later start car back up, took the side streets, home only 10 mins away when my car started shaking. I stopped at lights, it would shake more & act like it was going to die... Who knows what the hell that is.

I financed this car, make payments, take great care of it... Only drove it to pick up my grandkids, get groceries & church... I would park it on the weekends cause my daughter would pick me up... Those miles on the car came from driving back & forth 40 min 1 way to the dealership 15 time in less than 3 yrs... It's been sitting for 2 weeks. I'm too scared to drive it, even if I could afford all these recent repairs $8,000-$10,000... THIS IS THE WORST CAR I EVER HAD... This car has been in the shop more than I actually driven it. I've spent over $3,800 not including routine maintenance on a car I didn't drive when it did run... This car is nightmare. Every time I look at it I start to cry... WHOEVER READ THIS, NEVER BUY A BMW EVER. Lease a new model, 2 yr then take it back... Can I sue BMW??

Since buying I have spent close to $5000 for repairs and they are growing by minute. I was surprised and appalled at the apathy to consumer request at BMW NA. Since then I have done lots of research and found BMW is worse than any American mfg. company. American companies connect you to their warranty department and service experts and try to do justice to your request. Not so with BMW. The customer service reps at BMW NA either refused to connect me to higher ups or disconnected me. One rep clearly told me that information is with higher ups and when I requested to connect me, she flatly refused. It is amazing that they seem to have no qualms about this and have been trained to behave this way, that much was clear. Best suggestion to you is to dump this expensive piece of junk and do yourself a favor. Forget dealing with this stupid company or its cars.

I asked, "Will it driving like it was when I bought it in?" He replied, "It should be better." I'm knowing, nothing was wrong with my car. I didn't even know why or what needed updating. He said the mechanic is going on vacation now for a week. A week later he called saying, "I'm just calling to keep you informed and we have another car engine on the table right now and as soon as we finish with it, we're going to put yours on it." My husband is in from Florida and he's asking me how do a car going in for updates end up having the engine pulled out of it? He following up saying, "Once they pull your engine it will never drive the same again." Another friend whom is a Director at a college stated they would have to give me a warranty stating if anything happens to my engine they will fix it no matter what the problem is or give me a new car. I'm more scared and upset.

The following week the service person call me again on Friday saying, "Well we finally got your car in and getting ready to work on it and you should have it back by Tuesday or Wednesday." So far they have had my car a month so I drove to BMW when they were closed on that Sunday and across the street from them sit my car with a small plate hanging off the front of it by a wire and parked crooked. Now, I'm upset and all trust of the one keeping me informed is all out the window. I called and left him a message about me seeing my car on the other lot. He called back saying they are working on it now and it should be ready by the end of the day. I said to him, "I'm concerned about my car sitting for weeks and whether it will run right." He told me they ensure whatever parts they put on it for two years. I didn't feel that was good enough.

I got a call from him later saying, "Your car is ready but in all honesty I just don't feel right giving you back your car without the mechanic driving it for the whole weekend and he's getting ready to put some miles on your car." I said, "We'll have him drive it on the highway to make sure it's driving ok" and he said he will. Maybe the mechanic is driving it out of town for the 4th of July.

My car is a fully loaded pearl color 750Li xDrive Super Sport Twin Turbo Engine, which I made a payment on in June as it sat on BMW lot due to their mistake. They tried to put me in a 3-Series. I wouldn't take it so they put me in a 5-Series with Sam Swope courtesy vehicle in big bold letters across the back window and had me return it because they sold it, they said. I had it for over three weeks. They put me in a black 5-Series afterwards that is more up to date and I still have it. Basically, BMW has had my car for about 6 weeks and the mechanic still have it at his house right now somewhere.

I go back and they say my car is fine. I had just gotten use to the electric steering and power of the 2015 loaner I was driving. Another two weeks go by and I was telling myself that BMW was full of BS and I needed to get the car back in there for them to make it right, but I am busy and hadn't even been able to make the phone call. A few days after my thoughts of getting the car back in, a salesman text me and says the GM says he's giving cars away today, come down and they will get me that 2015. I replied and told them to be real and they had a lot of nerve contacting me considering my car still wasn't right. They immediately called me and the GM asked me to give them one more chance and he would make it my best car buying experience ever. Okay, so I end up with a 2015, 20 miles on it.

Lacks the amenities of seat warmers, sun roof, satellite radio, and GPS, all of which I have always had in my cars but I figured no $ out of pocket, payment I can afford and brand new "reliable" car - for a single mom/student/employed woman that was a pretty sweet deal. Now, at 3,000 miles my car is giving me problems and I need to get it in the shop before I get stranded somewhere. When it's cold, I can barely make it out of the driveway in the morning or hot afternoon. The best way I can describe it is it feels like it's flooding out and not going anywhere - kind of like trying to run a lawn mower or motorcycle with the choke on.

On top of that, the motor sounds like a cheap old jalopy vehicle. I wanted BMW because I thought they were a quality vehicle, sure to be reliable - I should have done my research. I loved that you could get in a BMW that had 85000 miles on it and they didn't have a single rattle and I loved the smoothness and comfort of the drive. I now have to admit, this was one of the stupidity decisions I have ever made! :( I need to.figure out a way to go back to the reliability of Chevrolet or Ford!

This car has broken down on the side of the road (needed new fuel pump, $700), the window motor needed to be replaced ($600), crack in radiator (had to replace entire radiator, $1,400), needed new air pump and strut replaced ($1,800) yet another radiator replacement ($1000), and finally, when I started my car the exhaust spewed white smoke with the smell of gas (hoses and valves and a gasket were replaced, $1,400). Do NOT purchase a BMW or any German car for that matter. These cars are completely unreliable and not meant to be driven for hundreds of thousands of miles. There is a reason dealerships will only cover maintenance for the first 90k miles. Don't be penny smart and dollar stupid! These foreign cars are not worth it!

I called BMW Customer Relations to inquire about the recall and the representative informed me that my vehicle VIN number was not part of the recall. He informed me that my vehicle was not in that production run, although it was produced the same year. Therefore my vehicle did not meet the requirements for the recall. I understand that numerous BMW owners have made a similar complaint about their vehicle and recalls are usually initiated in this manner. Regardless of the production time that my vehicle was made, my vehicle has the same defect as the other vehicles and should be replaced by BMW.

This is where I have lost all faith with the BMW Richmond, Canada service team. 1/2 hour after leaving the facility my engine light came on. The car would not run at low RPM's and stalled at any stop light that I encountered. Since it was end of the work day for BMW, I returned the car Sunday morning and left a message for the service team to contact me. On Monday mid morning I called to see if they had my vehicle. I was told that they had it but were not sure what the problem was. Later in the day I was contacted and informed that it was an electrical issue. Coincidence? They claimed that the issue was not a result of prior work completed. I struggle with this as they needed to steam clean my engine compartment to assure that the leak was repaired. My understanding is that water and electrical don't mix well together, but oh well I took this one in the short hairs and gave them approval to repair the problem.

This is where I lost it. A new service person calls me 5 days after my car has been in the shop to inform me that they have found another leak. Not only was this an oil leak but it was bad enough that the work needed to be done immediately. How does a car sit in their shop for that many days with none of their service technicians detecting the issue? If this was the last dealership on earth I would rather walk than do business with them. They lack customer service skills, poor service team that repaired my vehicle and have lost my business forever. I am in the market for a new car and will drive past them to any other dealership to buy my new car.

Once the warranty was over, I experienced more problems that I had to pay for on my own: new Xenon headlight, all 6 pistons back firing (at different times over the 6 years), transmission gave out, power window on rear passenger side broke, window locks broke, driver side door handle/lock broke, display on radio broke, starter broke, rear view mirror broke off window, interior of steering wheel peels off, rear window molding had to be replaced twice, driver window motor stalls, passenger front door lock motor stalls, molding around passenger rear window leaks and water gets in with rain/car wash.

Molding of roof racks peeling, car rattles when you turn the wheels to the furthest point possible while driving, especially on an incline, car rattles/shakes when the AC is on and car is at a complete stop, AC turns on automatically randomly, exterior lights on driver's side stay on when car is off and locked (randomly), BMW symbol on hood peeled and faded, and there is a loud, embarrassing rattle coming from underneath the car.

For 20% of these problems, the dealership fixed under warranty. The rest they claimed were not under warranty and I had to pay for out of pocket. For about 30% of these problems, I took my car into the dealership 3 times and they could not figure out the cause and suggested I would fix and pay out of my pocket, even when the warranty was still valid. They claimed the warranty did not cover since they could not find the root of the cause and I would have to pay for time and labor for the dealership to take the car apart and figure out the root of the problem and then determine if the problem would be covered by warranty. The third time I caved in and paid for labor/time for the diagnostics and after all that the dealership told me the problem was not covered by warranty.

Center BMW just sold me a lemon and sucked every penny out of my dream car. I finally got fed up and wrote a letter to the corporate offices explaining to them how unhappy I was with my BMW and how the dealership handled the problems and also mentioned how the lemon I purchased was a disappointment since I received a poor quality car that did not live up to the reputation BMW holds. Their response was there was nothing BMW would do once the warranty expired and the owner was responsible for all repairs.

While the car is under warranty you should be fine as everything is covered - breaks, battery, service. Mine had to be checked at least 4 times. Once because it shut off and left us broken down as it was overheating - radiator issue. Car got fixed. Several months later the engine started stalling - vibrating like it was an old Volkswagen. We took it to dealer for service, they fixed the problem only for it to come back again. Dealer fixed it again - still under warranty so no problems. Then the warranty expired and I found out what BMW ownership is all about. Rear passenger-side seat belt broke, had to replace it at an ~cost of $350; window actuator and/or motors on three windows broke and had to be replaced, about $210 each with parts and labor. The inside trim of the side doors is terrible, arm rest on door started falling apart looking like it was melting.

Stereo lights do not work so I cannot tell what station I'm on. The mini-plug in the car's interior came off - how and why would this happen? We must have purchased the entry-entry model 325i as I really can't imagine how a company like BMW that advertises German Engineering as a badge of honor would allow a car like this off their manufacturing lot. Extremely disappointed, more like fed up, that I've had to make all of these payments on issues that should have never been a problem.

I started to have a nightmare for this check. After two months I did not see the check, I went to ask my sale guy at the dealership. He later told me BMW NA sent a $500 check to my previous address. (My sales guy made a mistake by giving BMW NA that address as I had not lived there for two years). He said he had contacted BMW NA several times to ask for the check. It appears no one there was taking care of this matter.

After hard pursuit, I finally had my check delivered to me in May 2015. That is six months later after they made their promise. I had to chase after my sales guy who was lazy by not advising me timely what was going on with this matter. The experience was horrible. There was no such thing called customer service with BMW NA. It is shame you have to keep chasing after them closely for more than six months to do their work. It is a shame with BMW NA.

I brought it in for service on April 21st which was Monday. The dealership contacted me Tuesday telling me that my engine was damaged beyond repair and it was my fault because I had not taken the car in at 10,000 miles. He then told me that the car's computer would have pinged the dealership and then I would have received a phone call to schedule a service. I told him that a call never happened and he searched on his computer and to his surprise the car indeed never pinged them and he agreed I never received the call yet I was setup for that service.

He then said the car however pinged them on April 19th for a service but never prior to that validating what I had been telling him the entire time. He said I should have had an indicator light come on and the car should have pinged but he could not find a record of it. I told him that every time the indicator light came on, I brought it in and his service techs came out and took care of it and sent me on my way. I then asked him when I brought it in when the lights came on why did his service techs not know that car needed to stay for service and he replied to me that they were not trained for that, that they were only trained for "top offs".

I have done everything that I was supposed to do. I always brought the car in when the lights came on yet apparently the dealership doesn't train their service techs to fully understand what the vehicle needs. Now I am left with almost a $1300 monthly payment on a vehicle that has no motor and a dealership that doesn't want to take responsibility.

I'm the second owner of this car. I bought it with 40,000 miles. Now the car has 74,000 miles and more problems. Now the car doesn't want to start. It can't keep idle. I think it's the throttle body or it could be the DME again-- look guys, I'm sharing all of this with you guys cause I see all of this. People that want to buy a use BMW pls don't. It's cheaper to buy a glass of lemonade if you know what I mean. For me I rather died than buy a BMW new or used. Again that's all I have to said about that. BMW should really pay for these lemons that have sold over the years to people. Thanks for reading my frustrations.

Then yesterday, the transmission warning came on, and the car started driving like pedaling a bicycle uphill. The motor had such a hard time I took it straight to the dealer. I was told the gears on the transmission wore out! The car had one driver, who took it to all the required maintenance, and always drove it in auto mode. For the transmission to give up after 110,000 miles is expected of a BMW. I had a Camry that lasted me 15 years without a problem!!! I am really disappointed with this car. My advice -- Do not , NOT, NOT, buy this junkie car. I do not know what happened. I will never buy a BMW, will not take one even if it was offered to me!!! Done with this car, done with the dealer, done and totally pissed off with this company. Euro junk, german funk.

It's past their mandatory 10 federal regulation, so if you don't like it buy a new model to tow anything with. I currently own: 1999 BMW M Coupe, 2004 BMW X5, 2005 BMW K 1200LT. Previous: 2007 BMW K1200GT, 2002 BMW K1200RS, 2009 BMW R1200GS, 1995 BMW 318, 2004 BMW 750. Do you think I will buy another one? Is this any way to treat customers? Is a 10 Year old $66K vehicle really disposable? Shame on BMW for their practices and policies. Anyone else interested in filing a class action lawsuit?

Fuel injectors failed first after a month of purchasing this vehicle and failed again after six months both times my vehicle was the dealership from 4 days to 6 days. Appointment is made for the third time and BMW is holding my vehicle from almost 28 days now at the Critz BMW dealership in Savannah, GA and they will be still holding it until two more weeks since they can’t fix the issue.

Seat belt Malfunction for Passenger side not fixed after many complaints from six months and BMW is holding my vehicle from almost 28 days now and they will be holding it until two more weeks since they can’t fix the issue. The dealership is telling me that they are trying to find a way to replace the sensor under the passenger seat but BMW of North America is telling me that they can’t duplicate they issue. I can’t have a passenger or my wife in my car due to the seat belt safety issue. I told BMW USA that I will be holding them responsible for any safety issue to someone’s life due to the seat belt issue that BMW USA is not fixing and their reply was “We can’t do anything about it.”

The Car is vibrating at 40MPH. BMW found Irregular tire wear on the front tires.. But I have a full warranty on all tires with BMW that I have purchased since I bought this vehicle from BMW, the warranty is based on all the road hazards and the cause of the vibration is road hazards and BMW is not replacing the tires. I have found someone else is insurance and registration in my car, someone from the Critz BMW dealership was driving my vehicle for private use since I saw the change in mileage and evidence of someone’s insurance and registration information.

Engine makes big noise at the start after parked for 8 hrs or more. The backup camera is stop working sometimes and the navigation is loading slowly. It’s been six months or more that I am in contact with BMW of North America and the customer service department at BMW of North America along with their managements are ignoring the whole situation and are holding my vehicle hostage at the Critz BMW in Savannah, GA 31401 since FEB 12/2015 until the Manufacturer warranty expires in some 40 days.

BMW of North America is telling me that they can’t duplicate the issue and they can’t fix it but not sure why they are holding my vehicle with them. They give me a longer vehicle with an expired Tag which I received 5 tickets so far but Critz BMW told me that they will be paying for it but I have to deal with all the frustrations. I reached out to BBB and at first they accept my case but later denied it after they contacted BMW of North America.

The representative from BMW of North America told me over the phone in a sarcastic way that “Your case is denied from BBB and you have no case against us.” I contacted State of Georgia Governor’s office but no reply from them and I have also reached out to the Department of Highway safety for the seatbelt safety issue and no reply from them as will. I searched for an attorney to file a Georgia Lemon law case for me but attorneys told me that I have no case since my vehicle have 36500 Miles on it even though it’s still under full manufacturer warranty.

BMW head office in Germany emailed me that "you must dry off your rotors after they're wet!!!!!!" My local service place laughed and said that that was almost impossible short of taking all the wheels off!!!!!! Normally car companies do not warrant brakes because they are considered a "wear item," which makes sense, but mine were NOT worn! I replaced the rotors and pads with aftermarket ones that WERE warranted and would not rust! I am now taking BMW to court to get my $900 back. BMW were not even interested in finding out what conditions would cause the brakes on a $60,000 car would rust out before the FIRST oil change was even due. Please let me know if anyone else has had this problem.

My 2008 BMW calls for a $950.00 positive battery terminal, in order to start from the ignition. It took me two weeks to read online about how BMW had gone crazy on parts prices and dealer ripoffs. They are crazy on parts prices now. I fixed it for 200, the dealer wants 1,500 including reprogramming the car. You must have a special tool to install into the plug for the troubleshooting device to save the programs $100.

$2000 job, thanks God I bought the extended warranty. My last car was a 2002 Acura mdx, drove 9 years, put 187,000 miles, never leak any oil and the only money I spent in that car was a tune up I did when the car was around 120.000 miles. My next car will be a Lexus gx460, the real ultimate drive machine!! Bmw is good for the rich people, they lease for 2 years then return and get another one. Bmw cars after 2 years of use, it start to fall apart.

On Friday morning January 9th I contacted BMW customer care and explained my situation to two specialists (Ross and Kristina) and since they could not help me that someone at a higher level would contact me later in the day! NO ONE DID!! I find it disturbing that a BMW owner with proper documentations would be left stranded for days because of a policy that leaves no room to judgment and that no one at BMW Customer care, care enough to take action and use his or her judgment to resolve the situation.

Updated on 01/19/2015

Last week I wrote a complaint that I was trying to have a replacement key made for my Z4. That same day Kristina from BMW customer care contacted me to say that she needed more time to reach someone to resolve my problem - that since my vehicle was registered in Canada that it was against BMW's policy. I have been waiting since January 9th to have this problem resolved! I don't quite know what my next step should be! Write a letter to the head office in Germany? Thank you.

X5...run away...fast.

A couple days later, my low coolant light came on so I called the dealer and spoke with the service rep, **. He told me it could be a bubble in the system from when they flushed it out. They handed me a quart of coolant and told me to put it in my car and if the light goes back on, to give them a call because they were busy. So I added a quart of coolant and then a couple days later, my light went back on and because it was a Friday they could not get me in that day so they gave me two more quarts to add to my car. I did not think anything of it so I did as he instructed and added 1 quart more so light would turn off.

I went to the movies with my wife and her eyes started itching and we both started to feel sick and nauseous. I was getting upset that my pregnant wife and my future baby were in danger for inhaling coolant! The next day, I called BMW North America and spoke to a lady named Betsy. She advised me to take my car back to the dealer that day and I did. I explained to BMW North America my concerns and how important it is for me to make sure my pregnant wife is safe and healthy!! I explained to everyone at the dealership all my concerns regarding my car and my family's health.

On October 24, 2014, I brought my vehicle in for service because of the coolant scent in my vehicle and my car had been burning a quart of oil almost every week. BMW Rochester found that the coolant/antifreeze return lines to the turbo were leaking into the engine and the car was returned to me on November 03, 2014. On November 05, 2014, my wife and I were out and she noticed the scent and told me they did not fix my vehicle because she could still smell it and her eyes were burning again. Her senses and her smell were stronger than mine because she was pregnant.

So I called BMW North America and the dealership to explain to them what's going on. I brought my car back into the dealership for this same issue now being the fifth time and I had service reps **, and the head mechanical get into my car so they could smell the coolant I have been trying to get them to fix and also told them how my car had been losing its oil. On November 06, 2014, I brought my car back into the dealership and the head service rep, **, told me coolant was coming in because the bottom pan wasn't treated properly and he was going to make sure that his top serviceman was going to treat it this time. At this time, I was angry and I felt that BMW wasn't taking my case seriously and using my pregnant wife and I as test dummies. They would fix the one problem but not all of them and if it didn't work, they would keep telling me to come back in. I just don't feel like the dealership or BMW cared about our health or safety and they used us as test dummies.

On December 12, my reduced power came on and my low coolant came on. I called BMW of Rochester. They told me not to bring my vehicle back into the dealership and refused services and told me to go to Erhard of BMW at 4065 Maple Road Bloomfield Hills to fix my problem. I was really upset that I had to drive an hour and some time to go to the dealer to have my problem fixed! The service guy ** at Erhard told me on December 19, 2014, that there was a coolant leak again coming in my Vehicle from the bottom of my turbo line and the computer needed to be reprogrammed. He also said I needed the spark plugs and intake replaced. I still haven't gotten my car back. My biggest concerns are my family's health and safety. I'm also concerned of the internal damage and the value of my vehicle depreciating. I'm at a loss for words with BMW and the dealership and don't understand why I kept getting the runaround and still do not have my vehicle correctly repaired! The distress this has caused my wife and I has been unnecessary!

Two months prior, we replaced the battery at specialized Bmw shop, the battery was programmed and registered like it supposed to. So now bmw wants $500 for a new battery so they can test drive the car and duplicate the problem, but the funny thing is they said they charged it overnight and it fired up but died after an hour. So I told him obviously there is something draining the battery and he said nope it's just the battery isn't original equipment. So I called a different bmw dealership because they refused to change the air filter and oil change while you can see that the air filter is super dirty. The main technician guy is scandalous and lazy. Spark notes car lost complete power and when I mean complete it's out like nothing works at all. Prior a week before a car started to have longer cranks but it would always start. There is a recall for the positive battery cable but when I type my vin in it says I don't have a recall. I don't know what to do.

6. High pitched noise from the hood - Crank Case Vent system - Dec 14

Called BMW for the last problem today and they just washed their hands off. Leads me to believe that they don't stand behind their product. Buyers beware. Do your research before you buy. There is certainly no driving experience here. It is the fear of your car stalling at any time.

On November 11, 2014 while driving home with my three children on the Autobahn coming from Ramstien my car lost speed and I was not able to accelerate. I was able to pull over to the side of the road without causing an accident. When I put the car into drive it just stood idle as if it was in neutral. None of the gears worked. I had the car towed and the tow company who took it to their mechanic who they told me that it was probably the transmission. On November 12, 2014 I called BMW of North America and was told that they couldn't help me since I was in Europe.

I search and searched for the BMW Europe number, finally found it, called on November 13, 2014 and got the run around. I call BMW Europe again on November 14, 2014 and got the run around again. I called BMW of North America back on November 17 asking for assistance, a middle man to assist me since there was a language barrier and I wasn't getting any help from the BMW Europe customer service number. I was told that no one could assist me since I wasn't in America. They were unable to call Europe on my behalf.

Since I live in Velburg (3 hours away from Ramstien) I called ADAC and had the car towed to Hormanns (09492906321) in Parsburg (15 mins away from my house). It took ADAC a week to deliver my car to Hormanns. Once they received the car Marcus took a look at car and called the BMW dealer in Neumartk for advice. They told him that the rings in the transmission had broke and I would need to buy a new transmission. They also told him that there was recall a few years ago for the transmission rings to be replace. I have only own the car since July 2014. I do have all the service records from the previous owner and all the work and service is up to date and all had been done by a certified BMW dealership. My question to BMW is if there was recall why wasn't the rings changed out when the previous owners took the car in for service?

On November 21, 2014 I called the BMW Europe number (089125016000) again and I asked for a good will to assist with getting my transmission replaced. I spoke to Christina ** who assured me that someone from the good will dept would call me back within a few days. On November 26, 2014 I called the BMW Europe number again since no one had called me. I spoke to Jasmine ** and she assured me that someone would call me back within two days. She also gave me a different number to the good will dept to call back just in case. On November 28, 2014 I called BMW Europe good will (089125016030) back and spoke to Mandy ** and she told me that it was still in review and someone would call me back by Wednesday, 3 December. On December 1, 2014 I called and no review had been done and I was told that I should wait until Wednesday for a call back. I called on December 2, 2014 and was told again that the review wasn't done and someone will get back with me. After I hung up with BMW Europe I called BMW North America and explained to the customer service rep what was going on and she transferred me to the BMW military sales dept.

I have explained to everyone that I have spoken to that I am currently using a rental car, to take my children to school and go to work. The rental car is costing me more than my car note. I am in desperate need of getting my car repaired.

I bought the car because of BMWs high quality standards. I was even going to trade it in before we PCSd for a X5, however, this whole situation has been nothing but a nightmare.

On the afternoon of Friday 5 November 2014, three weeks of trying to contact BMW, Mr. ** from customer service finally returned my phone call. He informed me that in October of 2013 the drive box next to the transmission had been replace by BMW and that, that might be what is causing the problem and I should try to get the car towed to Praller BMW in Regensburg (about 45-60 mins away from where the car is currently at). I was so relieved to hear that. He said that they need to check the car out. I asked him was BMW going to have it towed? I had paid for towing already and I am currently paying for. Rental car, which I can not afford. I expressed to him the mechanic at Hormanns told me, that it was the transmission and that the rings in the transmission had broke and to my understanding that there was a recall on it a few years ago. He asked me for the mechanics number and that he would call me back. After about 30 minutes of waiting on a call back I called the mechanic and the receptionist told me that the BMW rep called and they they was going to have the car picked up.

I called BMW back from the number of caller ID and Mr ** whole tone of voice had changed. He informed me that BMW would not pay for the towing and that it would cost me 250 euro and the new transmission would cost me 5000 euro. My heart dropped. I asked him "Will BMW give me a good will to help with the cost" and he told me "No"! The mileage is low, very low. However, the car is 7 years old and BMW only gives good will to cars up to 5 years old. I ask him to please ask his supervisor to reconsider and he told me that he has already discussed this with him and there's nothing that can be done.

I asked him if I could speak to the supervisor and he told me "no". I asked if I could speak to the supervisor's supervisor and he told me "no". I told him that I didn't understand why I was being told no considering all the services had been done on the car had been done At BMW and there is record of it. I understand the car is seven years old, however, I bought it because of the low mileage and BMWs rep for quality cars. I bought it for the "driving experience". However, I am experiencing the "sitting experience ". I told him that if I was in the states that I'm sure BMW of North America would assist me and he told me "You're in Europe, not America. You can go back to America". I told him that "I was offended and I have never been treated with such disrespect." I am going to let all the soldiers and families know how I was treated". He said "ok" and hung up.

I immediately email BMW of North America for assistance and they told me there was nothing that they can do since BMW of Europe was assisting me. I emailed them back and told them that they was not going to help me. I also informed them that I was going to seek legal advise and write a few articles in military paper to make the military community aware of what I went through. They emailed me back and told me thank for informing them of what I was going to do and do not contact them or BMW of Europe again. I am so heart broken. There are so many complaints online about people who have the same complaints about the transmission. A few of them was offered a good will through BMW of North America. I even expressed trading the car in for an X5. However, I never want to deal BMW again. It's obvious they don't care about their customers let alone US Army Soldiers!!!

Now it has a Carbon Build Up problem. After doing some research online today, it seems many 335d are having terrible carbon build up problems. Well guess what, no warranty and now an additional $2,800 to repair and 10 days in the shop. Seriously??? It seems to me, for the amount of money spent on BMW their cars would be more maintenance free, however, I feel this is the game of BMW. They know these engines have widespread problems and yet they do not protect the consumer.

I am so sorry I bought this beautiful car now!!! Poor decision not to believe the terrible reviews. My car is just slightly out of warranty. You think they would extend my warranty in a good faith effort to keep a valued client, however, they could care less. Very disappointed!!! Do your due diligence before investing in a BMW. As my friend put it to me, he has diesel vehicles with over 100,000 miles on it without a carbon build up issue. I feel like I am going to file a lawsuit against BMW at this point. There must be a Lemon Law.

3. The driver seat is too low & most uncomfortable car I have ever driven in my whole life. Every time I take a long drive I end up having severe back pains. (I am at a point that I can’t risk my health).

I have to say, I am very disappointed & have lost my trust in BMW due to the entire experience. I have been told by service department that they can't find any fault with the car and they are not going to help me. Few more issues I would like to make you aware of the car, these glitches don’t occur continuously however do happen and truly frustrating: The radio/music stop functioning unexpectedly, Unable to use the Bluetooth, Sat nav disappear from the screen, Tire pressure warning light keep on appearing. It seem as I have to check the tire pressure every two weeks. How inconvenient is this.

The information in red is of the lady that communicated with me that BMW OF NA cannot help me anymore, when I was having my issues with 2013 328i that the alignment was bad and BMW of Coconut Creek could not fix it. I ask for BMWNA to allow me to trade out of it because of on going issues and Margaret ** I guess said OK but its not like they give me money the first and I still carry the negative equity. Then I got into a Certified New 2011 M3 which had issues from the start. You check all service records on that 2011 M3. They changed parts and I would say out of the 9 months I was on the contract, it was in the shop 4 months. The vehicle had a stalling issue that could not be duplicated but yet parts were changed within the 3 service centers I visited. Coconut Creek BMW, Pompano Beach BMW, and Braman Bmw of Palm Beach. I got loaners so frequently that my phone would automatically sync to the Bluetooth system.

Because of my numerous times at service and Margaret ** Certifying that the car would work as intended, it happened again. She first gave $1500 and the trade of my car for a certified used or new car. I said that wasn't enough because at the dealerships I went to they said the bank couldn't allow me to get in to a less expensive car so they then gave me $3500 which I thought was still a low amount being that the BMW stores could not help much so now I have a HIGHER PAYMENT WITH A CAR NOT OF MY CHOICE BUT AN EXECUTIVE DEMO, that the BMW Bank allowed me to get into because of my negative equity on the M3. But I never wanted to get rid of M3, the car was in the shop month after month and I just would've thought that since I was going through this issues they would have some sort of consideration and put me into the same car for the same price and not a $100,000 car not of my choice. I just want to say that when I do get the chance to leave BMW of North America I will leave running and never look back!!!

BMW of North America has no consideration for your customers. I mean I'm not lying of the repairs because they have my service records. I have my service records on this new 650 xDrive. This has been the worst experience and can guarantee you that I will never encourage anyone to buy a BMW and will never get myself into this mess again. Thanks but no thanks.

Exactly at around 5:50 pm a flat bed tow truck arrived with "we buy scrap cars" inscribed on the truck (not kidding). The tow truck driver attempted to start the car and mentioned he was unable to put the car in neutral. He asked it could damage the car if he pulled it onto the truck. I again called BMW roadside assistance and the individual (now supervisor) asked I sign a waiver to take responsibility for any damage caused by "their towing." I refused and the man was argumentative. The Tow truck driver suggested another tow truck with rollers and stated he would not take responsibility without a waiver. Another hour passed before the next tow truck arrived. It was a cold evening in Toronto and I asked BMW roadside assistance if they could shuttle me home after the car was towed. I was told I need to go with the tow truck. Upon arriving at the dealership it was closed and the security mentioned there was nowhere for me to wait. (No news yet from roadside assistance.) By this time I had chatted prior with BMW roadside assistance individuals in Chicago, Toronto, Florida and Winnipeg (they kept transferring me).

The Winnipeg girl finally called a taxi while I waited for another hour in the cold (I could have called a taxi or got a ride myself if they had not insisted I stay with the car earlier). I had to pay for the taxi anyhow and was provided a budget of $100 after I asked. The Winnipeg girl stated they may reimburse me and she would email info. (The email arrived two days later with completely different information.) No courtesy car. I must say the roadside assistance (call center) experience was poor. I had to call several times and often they would place me on hold or they just hung up after 20-30 min on hold. They kept sending electronic voice messages asking if things had been taken care, while I was telling them they had not. A couple of women were good but did not have answers and they even gave the wrong information about rental car's claiming none were available in the entire City of Toronto.

To end my evening, the taxi driver turned out to be a racist maniac from Beck Taxi. I told him to stop at Yonge and Lawrence, I paid him (he insisted on cash as his machine was in the trunk). I ran over to Starbucks and waited for a ride home back to Bathurst and Eglinton. What a nightmare! The dealer was excellent and they fixed the problem in two business days.

However the same new car also had a brake problem a couple of months prior and cost $1,200 for new brakes (the downtown Toronto dealer claimed it was not covered under warranty at 30,000 km). The car had speedometer problem and showed service was overdue (at minus -7000 km), the car had been serviced a couple of months prior. Luckily this one is a leased car, however after driving BMW's for the past 10-12 years I am concerned the new 3 Series appear to have problems. I hope they take note and sort out the problems.

My wife takes the car the following morning to Miami to see Oprah. I get a call from her "The cars doing that dance again." "It's twerking Linda?" "Yes baby." So I take it Back to BMW 48 hours later. "Hey **, the car it's not only twerking but it now whistles while it twerks." I get a call from ** later on that day, "It's the valve cover, it needs to be replaced." "How much, **?" "A 1000 $ more." My reaction, "WOW." "But we will credit the account 500$ because, we were at that area of the engine, so we should have caught it." Thanks BMW, I gave you my car, you fixed what you wanted, not the problem it was in for. Then you hit me over the head & steal my 1205 dollars. You're the best bandits I ever came across. Again thank you B.roken M.ay W.ork OF COCONUT CREEK. :^(...

5. How can I make a claim against BMW for selling a defect ultimate machine?

BMW service-car repair-fuel pump, but next ENGINE FAULT... BMW service-car repair both catalysts and more other parts... but ENGINE FAULT.. is still again and again there! The inappropriate condition of the car (BMW X6 5,0 xi) has several times put not only the lives of my family and me at risk but threatened also the lives of other drivers on the road. All these extremely risky situations were caused by repeated errors in the engine when in use followed by a complete loss of power. Don't buy BMW, if you love your life and your family!

I was continuously referred back to Singapore, the regional headquarters, who constantly referred me back to Autozentrum, the Philippine agent. I finally got a letter from BMW in Singapore who told me it was their policy to only replace units, not parts in units. I tried to explain that this seemed to be disingenuous as the actuator gear was clearly a poor design and that charging USD 4,500 when a USD 50 part was obviously the solution, was penalizing a good customer and seemed to be short sighted. They sent me a curt note saying their policy was clear. My only advice is to buy a Hyundai, Honda, Subaru, Jeep, anything, but never a BMW.

After 1 week of them having car and only the battery being replaced, had transferred to another dealership to actually have someone work on it. After the new dealership got the engine apart to find leak they kept finding things wrong which had to be ordered and in the end they had the car an additional two weeks. Was in for service 3 of 5 weeks I owned the car.

When I got car back the Idrive (radio) did not function. Was told that it was not functioning when it arrived, later found out that the first dealer corrupted the program (killed the radio) when they reprogrammed for the new battery. First dealer would not pay to replace the battery. After getting car back without radio discovered a coolant leak. OF COURSE not covered by warranty, $1500.

Wife got a flat and took to replace at Dealership. When we got the car back, the Tire Pressure warning was on still. Dealer said tire pressure is reset through IDRIVE (radio) so they could not reset it because the IDRIVE was broken. Later the transmission AGAIN stopped going into reverse, this time BMW did cover it. Started seeing fluid leaking from transmission. Later found out from Independent repair shop the battery was not the cause of transmission fault, nor the fix that BMW did. The Hard Plastic transmission pan had a micro crack which would leak slowly and then cause the transmission, after about 2 weeks, to be too low to operate. AGAIN fix and not covered by warranty.

My history with BMW is very lengthy but I am going to try and condense the issues to keep it simple. As a child always dreamt of owning a BMW, and once I was financially able to do so I went ahead and invested in what I thought was the Ultimate Driving Machine. So my childhood dream is and has been nothing less than a Horror Story.

In 2010 I purchased a Brand New 2010 X5 with 10 miles on the odometer. I was thrilled to say the least. I didn't have the car 3 weeks before there was a Jack Hammer sound coming from the vehicle, took it to the nearest BMW dealer and was told that a screw came out the bottom and the pan was loose underneath. Soon after that, I kept taking it in because of a pungent Sulfur Smell, unlike a Rotten Egg smell, that is usually due to the catalytic converter, which was of the issues I had with my Honda. The dealer then proceeds to take out the mats in the front and back and actually cut out part of the floor mats and replaced it with some other material and told me that was the reason for the smell. Well that was not the reason because the smell never went away.

Keep in mind that this smell was emitting since I initially bought the car. Moving forward, I made enough complaints to BMW NA and finally got them to send an Engineer to take the car apart and see what the problem could possibly be. After being given the runaround by the first so called Specialist, I received a call from her Supervisor, after making numerous complaints, and he was rude and very disrespectful. He told me that the reason why the smell was emitting from my car was because I kept laundry detergents in the trunk and there were traces of tobacco in the car. Now first of all that's a bunch of BS and secondly the smell was strong when the car was new, so how do you explain that. He was so rude and disrespectful in the way he spoke to me, he even hung up the phone on me. It was not a disconnection, it was a direct hang up.

I have been hospitalized 3 times for 5 days or more for internal pain in my stomach and the Drs. could not find any reason why I was in such pain and constantly throwing up. I kept telling them that I was constantly ingesting a pungent sulfur smell from the car. My hematologist finally said that I may have been getting ill because of the smell.

The car has been in and out the shop for so many things, burnt out internal light from rear passenger mirror, water in the panel where the back light, check engine light, car not accelerating, and then taking off like a jet, almost causing several accidents. The list goes on and on. In December of 2013 in the height of Christmas shopping season when the traffic is heavy and thick, I finally had enough of the BS when the car totally just stopped in the middle of the highway, while cars and tractor trailers almost slammed into me about 5 times, because the car would not drive more than 20 miles an hour.

The story goes further than that. But now I was sort of in duress and since they weren't trying to acknowledge that they sold me a lemon that has jeopardized me and my family since I bought it, I figured I would get rid of that and buy a CPO just in order to not fight any longer or lose any equity that I had already invested. WHAT A MISTAKE. Vehicle #2 is a 2012 CPO X5 that I got in December of 2013 that has been in the shop more than 10 times and has been there for over a week now as I write this letter.

I wrote everyone in BMW, even the owner, his secretary, his Press Secretary and his Assistant. Till this very day, I have not even received an Acknowledgement that they even received my letter. But I know they did because I got a confirmation that it was received. So, although their information is hard to get over the internet, I did my research and got it. So if anyone needs the Email to the President of BMW and his team, you can email me and I will gladly provide it to you.

Bottom Line, like many people have stated here, BMW is not living up to their Brand and they need to acknowledge everyone's investment into their Brand, not just the elite or a chosen few. As the saying goes: Hey You Never Know and I say this to any BMW executive that you never ever know who you are dealing with no matter how big or small. It's the little people that make the big people. Remember that.

Later, the dealer (perhaps under instructions from BMW?) started claiming that the clunk was "normal", since it was found in other 5-series cars!! They would simply not regard the fact that other BMW cars don't exhibit the same problem, and heck, even the non-luxury cars from Honda / Toyota / Nissan / Hyundai / GM / Ford etc. etc. don't exhibit this problem!!

Now I am close to the expiration of factory warranty. In the last month or so, I have started noticing a metallic knock from the rear axle area when braking at 15-20 MPH speed, a clicking noise from the front passenger door while slowing down, various creaks/squeaks from various parts of the body at random while driving, unusually heavy rattling from the driver and front passenger doors/windows on rough pavement...

I have taken the car to the dealer for these various noises, and the dealer has not been able to "replicate" these noises, other than just one rattle from the coin box. A LOT OF PROBLEMS, in one sentence. To make matters worse, MOST of the things outside the power-train seem to be excluded under the BMW CPO warranty. I am not really sure what to do, as the factory warranty is about to expire in just two weeks..

We test drove the car, loved it and finally sat down to close the deal. The whole process took us come around over 4 hours. During the contract finalization process (I had signed majority of the paperwork) the salesman came and told me that they could not give me the car as the car I just chose won't start and mentioned that I could not take the car today. They weren't sure why it won't start.

Well that was the big set back to my expectation of a BMW... A BMW machine with 22K miles on it (almost new) won't start. I never face this issue with any cheap cars and this is what I was hearing of a BMW a car with an original price tag of $60,000. I was really really disappointed and had to leave home. They told me that the dealership will investigate and call me what the issue is and provide an ETA on the fix date.

They called the next day and told me that the fuel pump went bad and need to be replaced. Was not happy to hear that and started doubting whether BMW is still the BMW people say we love for the lifetime. My entire family was disappointed. I had driven a 1998 Nissan with 142K miles on it and it had never given me an issue and the BMW blew in 22K miles. Anyways I thought it is a machine and I'll give it a chance.

The dealership called me 3 days later and mentioned the car is fixed and ready to be picked up. I was super excited and took off work to pick the dream machine. I had called my family to wait outside my house and see me drive my dream car home. I was just 30 yards away from my garage that the BMW stalled (dead). Really I could not believe and I see my family cheering at me (unaware) that the car had stalled and thought I stood there to let them see the car... 'EMBARRASSING AND FRUSTRATING'... The car won't start and I get a big message in the console "transmission failed". Really really. This is BMW.

I called the dealership and the damn guy asked me to bring the car back to the dealership. Somehow... the car started and I brought it back. The salesman told me that it is a sleeper mode issue. WTF is that... He told me that you have to reverse the car and then everything will be fine. I could not believe still that this is ** BMW man. Somehow the car started working fine... and brought it back. Happy but frustrated whether I have got a 'LEMON'...

I take it to work, drove 15 miles... showed it to my friends and colleagues. I took few for a drive and what happens the car stalls (dead) again. 'EMBARRASSING THAT I WANT TO DIG MYSELF IN THE GROUND'. I could not believe it and what a bad press for a BMW 2011 535i. I called the dealership and they asked me to get it towed. 'Towed not even a car that I had in my hands for more than an hour'... seriously. I wanted to scream and punch someone.. I had to wait for the tow for 4 hours and finally the car was towed..

You SEE WHAT YOU GUYS DID TO ME ... You just blew my confidence in luxury cars out of the window. I started hating it... rather than telling my family and friends that I had bought an awesome machine... I was ** about the car... seriously...I went to the dealership to ask for my money back and they mentioned they'll assure they'll fix the car. They told me this time it is a the fuel sensor... WTF. Really.. this is a damn certified car which I think is not certified from a Ford dealership (who know nothing about BMW). The certification is from damn BMW. I started to question about the whole certification process and the quality of BMWs . I so very much wanted to never ever own a BMW again and committed to make sure that ensure none of my friends and family or whoever I come in contact with... let them know to never ever own a BMW.

My wife, she know I always wanted to own one... convinced me to give this car a chance... someone I agreed. Now the car is with the Patrick BMW dealership in Schaumburg IL. I called yesterday to ask the status and NOW the guy is telling me it is the POWER MODULE. Seriously ... these guys just told me it is the fuel sensor. WHO SHOULD I BELIEVE.... I'M BEING CHEATED... having sleepless nights... BMW .. WHY ARE YOU GUYS DOING THIS TO ME?

Before I start hitting Facebook, Twitter, and other forums to share my experience ... you guys better call me tell me what the hell is going on and you better do something about it. I work for Deloitte Consulting LLP, the biggest consulting firm, in the world. I'm a consultant and my job is to keep my clients happy. We promote value, confidence and good relationships over money.

Many of my colleagues own a BMW and that was giving me confidence... but if BMW does not work with me here... I'm telling you I'm going to go all over the place. Let's see what experience I get about customer service from BMW and that would tell me everything about BMW and I'll have full ammunition to do either a good or bad press... A frustrated BMW first time buyer...

The list of failures fixed under warranty: Torn engine mount, Sunroof controller failed, heated steering wheel failed (which also required a new airbag due to chaffed wires in the steering wheel), failed engine computer, failed rear wiper motor, water in the high mounted LED brake light, failed driver's seat position memory module, rear passenger door lock failed, broken rear coil spring and there is an oil leak around the oil filter housing (something that I learned is very common and an $800 repair at the dealer). The things that I had to fix myself once the car came off warranty: Failed front drive shaft CV joint because the boot cracked and slung out all the grease and the other rear coil spring broke.

While replacing the drive shaft I found that the steel used in the car is very cheap. I sheared off a bolt head like it was made of butter while removing the front suspension strut. BMW makes very nice cards out of very poor materials. The interior of the car is not holding up too well either. The seat vinyl is cracking and some of the bezels around the switches in the door panels are peeling off a layer of plastic. Last BMW I'll ever buy.

When contacted by my service rep, BMW gave a token $500 toward my repair leaving me with a $1,900 repair bill. Had this failure occurred on a busy Seattle freeway, my life would have been in grave danger as would have others around me - there would have been an accident with no way to avoid it. BMW is aware of their product failure and my question is who has to die before BMW steps up to the plate and accepts responsibility and recalls and repairs these vehicles? If you own a 5-7 year old BMW (maybe newer), it's going to happen to you and I would appreciate your raising your voice to BMW before someone has to die to get BMW's attention.

At 35 minutes, no tow truck. So I called again and was told BMW roadside assistance would contact the tow truck company to see where they are and would call me back. They never called back. My wife who had arrived earlier who has Parkinson's Disease waited with me. I called again and was told the tow truck would arrive at 4:48... It never came. At 5:00pm, I called BMW roadside assistance again and they said tow truck was delayed and would arrive in 1.5 hours. I called Ralph Schomp BMW in Highlands Ranch Colorado, our dealer and they dispatched 2 employees, 1 to wait until the tow truck company arrived and another to take me to the dealership and provide a loaner.

While at the dealer, my wife who was kind enough to wait for the tow truck with the Ralph Schomp employee was a nervous wreck when told the tow truck company Alpine operating in Denver had another 2-hour wait until a tow truck would arrive. This would make it 5 hours later. Finally the dealership called BMW and told them to cancel Alpine and send another tow truck company. Finally, after 7pm another tow truck company arrived and pulled the BMW 535 off the street to a parking lot and said they would come back as they had two more vehicles to attend.

BMW Roadside Assistance has proven to be a joke! I will never use them again nor will we ever buy or lease a BMW product. I am a 76-year-old, a retired academic with a heart condition and as a result of BMW Roadside Assistance incompetence, I had to spend over an hour at home resting after the exhausting ordeal to survive the incredible stress they caused. I recommend never to trust BMW Roadside Assistance and we will file an official complaint with the company. Ralph Schomp BMW however are a professional group of people who did everything to solve the major problem of a drive train malfunction shutting our BMW down... Courteous, working over the top to provide needed assistance... while putting their own employees at risk.

The story - I bought an all new 2010 335d at Joe Self BMW in Wichita KS and experienced a history of engine light-on events. On Jan 13, 2013, I was driving vehicle at cruise control at speed setting 83 mph on turnpike at 11 PM. Suddenly engine light came on, followed by a significant reduction in engine power output. Engine was unable to handle power requirement to keep cruise control speed at 83 and vehicle's speed dropped to low 70s mph. ECU did not disengage cruise control while engine power was reduced. Suddenly vehicle accelerated uncommanded back to the set cruise control speed of 83 mph. Very dangerous and scary situation.

My (1) disappointment about the car's engine reliability and (2) worries about post-warranty life (only 40,000 miles!) now transitioned into serious concern about the car's safety. As a result of this scary experience and obvious engine defect, I brought in my car to Joe Self service on Jan 16th, 2013. I also provided a letter on that day with the request to receive a formal response as how (1) BMW plans to restore my confidence in the safety & reliability of this vehicle and (2) have a discussion about the options going forward. I never received any formal response from neither local dealer, regional service manager nor BMWUSA.

After two months of Joe Self's service "fishing" - apparently they were unable to diagnose a root cause and replaced one part after another - and me feeling less and less comfortable to get into a car that apparently had undetectable safety issues, I asked the service manager Chuck to assist me again with looking into other options. He never did.

I then called Joe Self himself and left a message to see if he was interested to keep me in the BMW family. That call led to the same service manager Chuck calling me again, who promised that a sales person would call me. No sales person ever called me. After eight days of waiting for a sales person to call me, I used my own personal relationships get a phone number and to call Mr. ** (apparently Chuck's boss), who consequently put me in touch with Robin ** (BMW Center Manager). I explained my situation and she provided me with some car options to get into a different used vehicle.

At that point in time I was not picky about what vehicle. Sadly, the offers from Robin seemed nothing more than NADA average trade value for my 2010 335d vehicle and a few thousand dollars more than NADA Certified values for the replacement vehicle (in this case a 2011 335Xi). Yes, they were trying to "take me for a ride". I pointed out that this offer was unacceptable in this particular situation and challenged the apples & oranges value trade provided. I stated, "Since you replaced half my engine, why don't you sell my car under this special BMW program with your inflated pricing?" Robin's response was, "Oh no ... we do not want to sell your car to any of our Customer. They may have the same problems you had." That was the moment I realized that buying a BMW at Joe Self was a big mistake.

Ironically, vehicle was finally returned to Customer on March 27, after 70 days of repairs and troubleshooting. Customer was shown pictures by Service Manager of a cylinder head, one of the many parts that was replaced, that was full of gunk and carbon build up. Cylinder head was apparently mailed to Germany for further analysis. Service manager stated that this vehicle was probably not the only vehicle with this problem... He also stated that my car was the longest in service at BMW under his tenure and requested me to go gentle on a survey that I was apparently going to receive. No root cause was ever provided about vehicle's engine light, significant carbon build up in cylinder head and safety issues. Bottom line, very disappointing experience ... not only from a vehicle reliability/safety point of view, but especially how a Customer restoration process - or shall I say the complete lack of - was handled by the Joe Self team... while trying to "take me for a ride". They should be ashamed.

Fast-forward another 3 months.. It's spring, warm outside and car shuts down again driving on the highway. This time, almost got into an accident and since I was close to the dealership, drove right there. I refused to take the car back until they figured out the cause, and cold weather wasn't to blame. They had the car almost a full month and couldn't replicate the issue. They claim that there was a loose rear distribution box and fuel pump. Three weeks later, car is back in for check engine light. I get the car back but called corporate BMW and got a complete runaround.

Three times in one year the car shuts off, COMPLETELY UNSAFE! After a month of going back and forth with a resolution specialist, BMW refuses to terminate the lease and offers a credit for money toward the lease. NOT ACCEPTABLE!! Still trying to climb the corporate ladder and find someone to speak to. What happens if the next shut off cause an accident?? They don't care, no customer service, and no regard for safety. They say you get what you pay for, well apparently not in this case.

We were advised to keep and drive the car pending the receipt from BMW Germany for the other component, at which time we would be re-scheduled to return for completion of those repairs. We took the vehicle on an out-of-town trip days after having these initial repairs and while away several warning lights came on indicating a number of issues. Because the car was still drivable we completed our trip and promptly returned the vehicle to the BMW dealership for evaluation on approximately April 29, 2014. We were advised the car was now in worse condition than before and we were lucky that the differential had not locked up going down the highway.

The car was left at the dealership who arranged for a loaner vehicle pending the repair of mine. On June 21, 2014, I was contacted by the dealership and advised that my car was repaired and ready to be picked up. I requested a test drive before taking receipt and the shop foreman accompanied me and my wife on a test drive. The car surged upon stopping which it did not do before and the vibration in the drive train was still very pronounced when turning. The shop foreman agreed the car was not roadworthy and we returned to the dealership.

As of July 29, 2014, the dealership has not completed repairs to my vehicle. This vehicle has been out of service now for three months. I have offered to buy the loaner vehicle because my wife and I have lost all confidence with the dealer's ability to competently repair my car. The dealer and BMW have offered assistance in an effort to negotiate a trade; however considering the aggravation and lost trust, their terms are currently viewed as unreasonable for me. We have had many BMWs down through the years and normally receive very good service from the car. The dealers however need more customer service training.

4. If your fuel is low you may also experience problems.

My response to Mr. Scott **: "No one in their right mind would purchase a BMW based on what you described"! His response, "My job is to give you the information. I apologize if your sales representative failed to do so." Needless to say, I'm afraid to let my wife or kids operate this vehicle. BMW, IF THIS ISSUE DOES NOT GET FIXED ONCE AND FOR ALL, AND WE END UP IN AN ACCIDENT, YOU WILL PAY DEARLY!

Took the car back home and after week the ticking noise is still constant and now I can hear it on the upper first floor window of my home. What a disappointment!! I will take back to dealer as I did research on internet and found that this kind of trouble lot of other people have also. I have 2012 Honda CRV and it still runs very silky smooth and cost half of this BMW X3. If BMW dealer cannot fix it, I will fight till they buy back it from me as this is nothing but a lemon. No more BMW in my car shopping ever!!