BMW Reviews

I’m very disappointed from service department Elmhurst BMW in Illinois. Especially, John **! The only thing they’re trying to do is to rip you off! They don’t care about BMW reputation! I used to love these cars, but because of the really bad experience, wait BMW customer service. I’m gonna switch to somebody else!

Update: Today, I had a constructive conversation with Garrett from Sewell, and I want to share the outcome. Garrett approached our discussion with the utmost respect, humility, and genuine concern, which allowed us to gain a much clearer understanding of the situation.

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire recommended for the car will make loud popping noises in cooler weather when the wheel is turned deep at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires.

Over the last 10 months, we have had our x7 in the shop 8 times and it has been towed multiple times. First we had issues with the passenger rear door jamming and then drivetrain issues. We contacted customer care and they only offered to refund one month of payment. I am extremely disappointed with BMW’s reliability and the poor customer service.

Air bags didn’t deploy after a bad accident. I own a 2018 BMW X6. Spoke with Eddie in relation, like I stated in the above review. He stated they will pay for the rental car that I have been in since the accident and also give me 4k towards another vehicle with BMW which is nothing to put down on a BMW. He has not yet to return my phone calls or emails. Do not purchase this vehicle. Remember safety is always first. I could’ve lost my life. My head hit the window and I hurt my left leg. Maybe if the airbags would’ve deployed, this could’ve been prevented. We pay too much money for these vehicles for them not to protect us.

2020 BMW 330i. Just had to replace the entire shift assembly because car suddenly wouldn’t start or even shift into neutral. Cost $2800.00. Why would a shift assembly fail unless it was designed to fail and keep revenue flowing to BMW and dealerships. Never will I buy another vehicle made by BMW or any of its subsidiaries. Pure garbage.

Received horrible disrespectful, demeaning service from supervisor in dept in BMWFS that handled totaled car. She refused to listen and was oblivious to my reasonable request. Although she said I wasn’t responsible for any more payments I told her I was still bills. She said don’t worry it’s system generated. I asked if she could put that in writing. She replied she could only make verbal statements but not written ones. When I tried to explain why I felt more comfortable with it in writing she became nasty, aggressive unprofessional and hang up on me. Her attitude, disposition and inappropriate language reflected poorly on the BMW brand.

I hired BMW Roadside Services for a battery jumpstart, the mechanic on scene did not know where the battery was and proceeded to jumpstart the auxiliary battery instead of the main battery, Resulting in burnt cables and damages to my car. Upon reaching out to BMW Customer Service, I was basically informed they use a third party provider for these services and I had to take up the claim with them. Received no support whatsoever when THEY (BMW) are the ones who chose, hired and have a contract with the third party supplier. It's been almost a month and my car is still in the dealership.

I have a BMW X1 and I have a problem with the battery and I need to buy a new battery and install it. So I called BMW Markham location asking to bring my car to install a new battery. That's on December 2 and I have been told that the first appointment will be available is December 11. Then I asked it's an emergency because it's a battery and I need the car. I can't wait 10 days to just change the battery so I said, "You should have an emergency appointment for this cases," and they said, "You can walk in and leave it and probably you will leave it for 2 days until we can change the battery." Really this not acceptable at all. I bought a BMW thinking that I will get a good service but unfortunately it's very bad service.

Please do not buy BMW 760ixm 2024. I have to wait 6 weeks for parts and for repairs 2 months and no loaner given, small freeway hole bump cost repairs over $23000.00 after they fix car. Keeping 2 months I have paid $1900 lease a month for 2 months $3800.00 not even driving car plus insurance and after repairs within 2 days engine light on detected. Now I have to drop car again to dealership and while my car was in BMW repair shop I call my service advisor near about 10 times but he never returned my calls so I urge you. Do not buy any BMW especially from Mini BMW dealership on Hwy 59 & Bissonnet. They will make you all false promises to sell cars. After they sell to you they are trouble service or repair dept, buy any other car but not BMW please.

Terrible experience with the customer service and Sales after purchasing my vehicle. The customer service team displayed a complete lack of concern for any issues I faced. There was no support provided for the problems I encountered with the vehicle. Instead, they seemed more interested in making money by constantly claiming that various services were required, even when they weren’t necessary. This approach felt like a blatant attempt to extract more money from customers rather than genuinely helping them.

Don't ever buy a BMW!!! We were just told by Champan BMW in Chandler we have to pay $550 for a battery for a car that is under warranty because we sat at a grocery store for more than 10min with the car in park with the car on. It threw a code and BMW will not cover it. Never buy a BMW!

This is my 4th BMW purchase. In 8/2021, I purchased a brand new X3. Today 10/24, 45,000 miles later, I received a message stating replace front brake pads. $2500 a few days later all brake pads and rotors front and back had to be replaced despite the error message on my display panel. A repair specialist explained that on BMWs & Mercedes usually the entire brake system will have to be replaced… Why the rotors are thin and cannot be turned to grind them down… meaning they cannot be replaced!

Purchased a used X4 with 30,000 mi and manufacturer warranty. Within a few weeks of purchase, the vehicle had a drive train malfunction light coke on. I took it to a local BMW dealer where they told me it was a fuel inj. They replaced it and it did not work, within an hour they told me it needed an engine replacement but manufacturer warranty would not cover it because of the inability to find maintenance records. I got on Carfax, tracked down the maintenance records (took days) and submitted them.

I had an issue with my windshield wipers, took it to BMW Winterpark, they stated it was probably a reprogramming issue, however my windshield wipers went out again. It stated windshield wiper malfunction. I showed it to them, bmw comes back, "Oh nothing is wrong," I call headquarters and I spoke to a Lincoln very rude, very, very nasty, stated continue to work with the dealership after bmw stated it is nothing more than can do, I wouldn’t let my dog purchase a car here if he had money!!! They got me this time. I can’t wait til the end of my lease to proudly turn this car in and hopefully never have to deal with them again!!!! Luxury ya right

Brand new BMW X5 2025 purchased from BMW dealer. Plagued with recalls and problems they can't fix. Dealer makes me wait days for each appointment and has no loaner cars. No service anymore. I bought a new BMW previously and loved it. Now BMW car and service is very substandard....and that's me being generous.

2017 BMW 750iL xDrive. Transmission failed after 61k miles. BMW of no help, offered 40% of good will bringing cost "down" to around $7000 for a replacement. 6 weeks ago the shark fin antenna of my x7 leaked water frying the GPS Antenna and the module. Replacement cost ca $4k. 3 month after warranty expired and BMW has an open TSB. You'd think they take care of that while it is still covered, right? Yes, expensive cars come at a cost, but not failure due to the manufacturer's negligence and ignorance. This was my last BMW... Lease them or sell them before warranty expires, but I had enough.

Please do not purchase a 2018 BMW X1. 5 brake changes, 2 more rotor and brake changes in 3 years. Called the manufacturer and they can only buy the car back 4 years after made. I didn’t even buy this car until 2021 smh.

Hi! I do not want to give it a single star. But I can’t start without it. I bought BMW i4 4 months ago and in 3 months I have flat tire 3 times on road. Same tire and they do not care. It is a Hassle. I don’t recommend this car at all. I have driven so many cars in past but it never happened before and on top of you call customer care or dealer in Riverside they do not care it at all. It is a wastage of your money and on the top it is very very dangerous on road.

I have a 2020 BMW X7 xDrive40i with all the options except for the sky roof. Love it from the interior quality and driving perspective but very disappointed about how the BMW just doesn't stand behind their premium products. Not to mention how my top shelf endurance elite warranty is turning out to be a waste. BMW is trying to help but not covering it and I am being sandwiched between the endurance warranty and them. If you can please watch this video. I am also someone who likes to keep luxury brands and has done so for a while. BMW X7 Reliability? $11000 Repair at 38,000 Miles | Warranty Nightmares |** Thanks! Imran ** from Maryland

Leasing a 2023 X3. One year ago my floors started getting wet when it rains or I use the AC. 8 times back to service and they can’t fix this but won’t terminate my lease early without me paying them $12K. I’m being forced to drive a lemon. Service bounces me to sales like a ping pong. Terrible car with terrible service.

I bought a new BMW X5 2024. I had issues with pain in my butt and back coming from the driver seat from a couple of long drives. I can't drive this car for longer than 20 minutes. The only way is to sit on a large sleeping pillow. I made a video about it on YouTube: BMW X5 my worst purchase. I escalated to BMW NA 2 times and got no luck. Clearly the driver seat is different from the passenger one. But BMW says it's up to specification. I'm selling the car with less than 4000 miles on it and taking a huge hit.

We purchased a new 2021 BMW X5 PHEV, couldn't get rid of it fast enough. The driver seat and center console starting losing color around 7,500 miles, BMW said too bad not covered and recommended a shop to repair. I wasn't happy with that response and they (two dealers, one in WA and the 2nd in AZ) agreed to bubble up the issue and get back to me. No responses or follow up to this obvious factory flaw.

I bought a 2019 BMW X1 from BMW Palm Springs February 6, I called and ask about three different BMW X1 trucks and told the sale rep Paul I only wanted certified vehicles. He told me the dark grey X1 was the only vehicle out of all three cars were certified, I asked how much was the total of the car with cash payment and he gave me the numbers which was right in my range. I arrived at the dealership with the check in hand ready to purchase my vehicle. Everything went as planned until the finance manager was giving me my blue booklet with all documents signed that he realized the vehicle they just signed to me did not match the certified documents. The vehicle I signed for was a total different car. I should have walked out then but I let them rectify the situation.

Horrible customer service, If I could rate -5, I would definitely do that. I have worked with Mercedes Benz, Cadillac, Lexus,.... customer service but I have not seen such rude and impolite customer service in my whole life. I leased BMW and because I had Mercedes Benz at that time, I did not use BMW too much. After 3 years and ending lease (I had about 12000 miles unused), I delivered BMW to dealer without any damage and completely normal. The dealer confirmed there is no damage but later I received a letter from BMW that dashboard has been damaged and I must pay extra 2300 $. I called customer service and they were very rude and obnoxious. I never buy or lease BMW.

Warranty Nightmare!!!! Almost 40 days in this loaner. I purchased a 2019 BMW from Carmax in September 2023 and 4 months later coolant is leaking everywhere (Haven't even made it to my 1st oil change yet). So I take it to Carmax and let them know the issue and without even checking the car out they tell me to take it to BMW. I get to BMW and let them know what's going on and that I Purchased a warranty from Carmax and they said no problem. (Bella **) Told me to call the warranty company to see if it's covered and I did just that.

I bought a BMW convertible 9 months ago that had 36,000 miles on it. Since then – water accumulated in the body panels ($350), the gear selector broke ($2,000) and now the top will not go down because – apparently – the design that allowed water to fill body panels will result in a broken roof mechanism. The repair? $3,291. BMW’s response – the warranty expired. I would expect that from Toyota, Hyundai, Kia, etc – not BMW. Oh! But they called to tell me that they will record the info! Gee – thanks BMW! Thanks for nothing. I should have bought a Mercedes. BMW does not stand behind their product or customers. For real – buy something else.

To all potential buyers of BMW vehicles under the BMW Military Sales Program overseas, As a 6x BMW vehicle owner, I now must question my long-time (22 years) loyalty and committed to the brand. To all who are thinking about purchasing a BMW via military sales and having service performed at the BMW dealership Vicenza, Italy. I would consider all options - other auto maker's military sales programs before committing to BMW as they do not honor the routine cyclic maintenance/service (you paid for when purchasing the vehicle via military sales) i.e., oil service on U.S. specification vehicles. All cycle maintenance must be paid out of pocket vice under warranty in the U.S. Further, BMW Corporate, Military Sales Program or Dealership, Vicenza are reluctant in taking responsibility for faulty workmanship.

This is for the SERVICE DEPARTMENT. My 2018 BMW 750Ix (43k miles) was on limp-home mode, I took to the service department without digging into the codes myself. They diagnosed the following needed replacement: injectors #1 and #5 (quoted $3402), wastegate actuator #2 ($2055) and all spark plugs ($707). They bid all three jobs separately (which includes removing all covers, gaining access) when all three jobs were in the same region, for a cumulative MINIMUM price of $6164 plus taxes.

2019-2021 BMW X3 M has faulty sensors in the HVAC and dash system. I have taken my car to five dealerships, posted for complaints with BMW North America, and I'm currently trying to find an attorney to help me out. While driving my lights randomly go on and off and can't fluctuate correctly with the lighting and will either whitewash out or blackout. Go to the bimmer forums, you can research the fact that hundreds and hundreds of other people are having the same problem that I am.

Title: Experiencing a Nightmarish Customer Service Encounter with BMW – A Superbly Negative Review.

The BMW i4 35 I bought in 2023 august, when I purchased this vehicle from The BMW company dealer in Toronto, 11 Sunlight Park Rd, ON M4M 1B5 I purchased this EV vehicle thinking it was the best vehicle in the market. The vehicle design is luxury and drives smooth. Only problem is after the 2 months of driving it stopped on the exit of a highway. Stopped moving and I didn't see any warnings or other inductions. When I called BMW road assistance, they took the vehicle to the dealer to service and they told me that the vehicle has a coolant leaking issue and it would take 1 month to fix. Then I called them and complained about the vehicle saying that I want to change the vehicle because of this issue but they responded saying that they couldn't switch the vehicle for me and said it was good to drive and clearly saying there was no problem when there was a problem.

In June 2023, we acquired a pristine 2024 BMW X6 with zero mileage. However, our ownership experience took an unexpected turn when, at around 6000 miles, the car experienced a complete breakdown on December 20, 2024, during my morning commute. Preceding this, there was a disconcerting loud banging noise, reminiscent of someone striking the engine with a hammer. Seeking assistance, we promptly contacted Southpoint BMW. Following their guidance, we had the vehicle towed to Southpoint BMW, a considerable distance of an hour and a half from our residence.

I purchased 2 BMWs on the same day in Highland Ranch CO. 5 series and X3, sadly enough the 2015 X3 under warranty at the time of purchase eventually became a part of a class action lawsuit, I met the requirements except for being slightly over mileage, let’s just say because of a mechanical problem I eventually needed a new motor.. Fast forward from COVID etc today I called the manufacturer to ask kindly for any help and they simply said not at all. I will have all in more than 82k after all said and done. I’m heartbroken and learned that unless you have a warranty get out of your BMW or do not buy period.

Bought a new 2024 BMW from Silver Springs MD dealership. Got an appointment with the “so called” BMW genius to get information on the the computer innovations in the car but last moment the Manager of the dealership cancelled appointment to give his contact preference. In any case got re appointments twice and found out the “genius” lacked any knowledge of the apps and computer systems etc. Not sure why BMW installing all the computer gizmo in the cars when they have no one to explain to the consumer how these things work. As an example the genius did not know how to update the clock or even connect the car to Wi-Fi etc. consumers are paying for functions that no one at the dealership is trained to educate the consumer.

I purchased my BMW car 2019 X5 in Nov 2018 and warranty expired in Nov 2022. Last year within warranty time I complained to the service center about the battery issue because I had to try a couple of times before I could start the car. But the representative in the service center claimed that the part wasn’t completely broken down and couldn't be replaced within warranty. Last Saturday (11/25/2023) the car couldn’t start suddenly again on the way home and I had to call BMW road service to tow the car to the service center. I was told the battery and engine starter was broken down and needed to be replaced.

I purchase 2016 BMW X5 for my son, I was shocked to learn that there is no dipstick to check the oil level and the Engine must be running before you can get oil level reading. There is no Engine temperature gauge, you must press the little button 34 times to see motor temperature - ridiculous idiocy. BMW owner's manual have one answer for every problem that you may have with the vehicle - "See a Dealer". After 70k miles water pump broke, leaving us stranded, electric pump and thermostat was placed by Moronic BMW designer on the bottom of engine, you have to remove lots of parts including the wheel to gain access to the thermostat. Overall X-5 is unreliable, overengineered piece of junk, that cost $ 65k new, and is worth after 5 years only $ 18k. "0" star rating vehicle is designed by certified BMW idiots, and sloped together by unskilled ** workers.

When using Car Play with any recent BMW models, i.e. 2022 M550i, Car Play fails and it drops the device from Bluetooth, and in some cases, you will have to shutdown/restart the car to bring the device back online. So… When on a two-way call in Car Play and you add a third person and conference this person into the call, the call continues to work perfectly fine. However, if someone else tries to call you, the call doesn’t make it through and from the caller’s perspective, it appears you are sent straight to voicemail and/or the call is rejected. It immediately shows on the car’s display screen that a call is missed. This goes on probably 2-3-4 more times until that person just thinks they’re being completely ignored. Trust me, my wife doesn’t like it.

I purchased a new 2024 electric BMW iX from Rallye BMW, NY on Oct. 6 2023, and it broke down on the highway during the first 24 hours of use. The BMW onboard emergency SOS for calling of vehicle breakdown assistance is a joke and should not be trusted with incompetent staff, since they left us stranded and never even called the tow company to come get us. The vehicle has been in the BMW shop now for over a month and they still can't figure out how to repair it after replacing multiple electrical parts. I'm wondering how reliable these electric vehicles really are, since I heard the same horrible breakdown issues with the Teslas.

I recently took my car into BMW OF SAN DIEGO for a recall and a check engine light that read a lean condition in bank 1 and bank 2 (P0171 and P0174). I received a video detailing the diagnosis. In the video it states a oil leak in the valvetronic motor seal gasket in turn causing a vacuum and the check engine light. They stated the car was repaired and when I drove it back home the light cam back on with the same codes. I e-mailed **, David about my dissatisfaction and have not received any replies.

I am leasing a BMW X5 50e for less than a month. From a ride quality, comfort and performance, the car is awesome. For all the rest, it is just terrible. After 2 weeks, the car needed to be towed to the dealer: engine malfunction preventing any type of driving. The roadside assistant experience was not better. I kept getting conflicting messages (e.g., one agent explaining to me that BMW Assist and BMW Roadside Assistance are not the same thing). The car was towed to a BMW dealership and after inspection, they had to contact BMW head to figure out how to resolve the issue. It was then determined that the combined charging unit needs to be replace (after less than 500 miles…).

Purchased a new BMW X7 in February 2023. Buying experience was very good. The problem is I’ve had in for service 5 times in 3 months. Three times was a faulty seat belt sensor. One time was the drive train locked up and I had to have it towed. Final time is another faulty sensor which is back ordered for a month. I love the car styling and it drives great but having to taken in for service 5 times is ridiculous. I will say the BMW service team is super friendly and helpful. I just wish I didn’t have to get to know them. So far BMW has not offered anything for my time and inconvenience. Probably will be my first and last BMW.

I purchased an extended warranty from Bob Smith BMW on my X7. After selling the car, I had about $3500 of unused warranty funds. They are not responding to my claims of requesting my refund for the unused portion. Bob smith bmw will not call me or email me back to make it right. Worst service I have seen from BMW.

Bought my BMW 2020 430i for checkup and found that a strut was bent. There was no way that driving the car over typical bumps could have cause that strut failure. The car was 2 year old and was driven only 15,000. The dealership, BMW of Sudbury, MA and BMW refused to cover it under warranty despite that fact that I hardly drove the car and never drove over a significant bump. The cost was $1879.00 out of my pocket. I don't trust BMW quality and certainly not the value of the warranty. Al

Peeling door material, engine troubles, fogging headlights, failing electrical chips, failing engine valves, and worst, engine blows up with 90,000 miles. Services always performed. Dealer and company not taking any responsibility or offer solutions, but instead provide only expensive whole engine replacement. Very disappointing and bad service and handling by BMW Hendricks. Worst car and service.

Submitted a request to have my title transferred on 8 November 2022 and as of today (9JAN23) the vehicle registration office has yet to receive it which is beyond frustrating because NOW my car tags are expired!! Called on 3JAN23 and the Customer Service representative stated that the matter was expedited and that the title will (not should) arrive by Friday if that same week. That didn’t happen. Called back today and the CS stated that the matter yet again had been elevated and that the title should arrive in five business days. Beyond frustrating!

Brand new 2023 BWM X5 had a noise when steering after just 2 months of leasing it. The brand new SUV had to be in the dealer for one month while they ordered the steering rack part from Germany. If this part fails, you lose steering. I Googled about this issue and the 2020 model have had the same issue/tendency. We were given a stained rental followed by an old loaner. After finally retrieving the SUV, we were told there would be no courtesy credit for being without the brand new SUV for a month and paying the high lease amount. We appealed, but were told they couldn't do anything. Not even a $100 courtesy credit.

The web has option of shipping to a different address. There are fields for phone contact. They offer you these things and later piss on you giving you neurotic answer this order was high risk. What a bunch of **. Would not recommend this place at all for not respecting you as a person. I am referring to BMW of Winston/Salem aka BMW parts direct.com

The lane assist feature is supposed to make the car safer but it gets confused by construction or other issues. Sometimes you feel drag when you have to change lanes which is not a big deal but we came to a place where there was construction and the lane assist took control of the steering panel causing our vehicle to swerve into a barrier on the highway. BMW of course said we deliberately drove off the road and billed our insurance. My concern was with safety because our child was in the back seat but they clearly have no plans to fix this defect. If you have lane assist on your car deactivate it immediately. In most circumstances it may be fine but if there is construction or the lanes are improperly labeled on the road it could kill you.

As much as I used to love BMW, I have learned to hate them even more. The engines in the BMW x3 28i from 2013-2017 are garbage. After 70k miles and routine care by BMW, my engine seized. In 2021 a class action was won, yet hundreds of these vehicles have the same problem and diagnosis. You would think BMW would take responsibility for the faulty parts that make up the engine series, yet they continue to make more money and forget about those who suffer.

July 2017 I took my X5 to get serviced for air suspension problem. You can hear the air bleed out of the suspension system, thus no suspension when I drive. I took it to the dealer to get serviced…There were no codes, nothing found, and the issue could not be replicated. I still have the issue with no air being held for the suspension system. Is this remotely done? If so why does a car have this capability? I can be driving and all of a sudden the air in the suspension is gone. I can be at home and ready to leave. Hear the air compressor turn on, and hear at the same time air from the suspension system come out as a hissing sound. Thus the air suspension never finalizes and the air compressor keeps running. Finally the air compressor stops with no lift seen in my X5. After many tries there may be air in the suspension but it won’t last like usual. This started happening once I moved to Brazoria County in Texas.

2018 BMW 740i has dashboard delamination, leather is peeling and shrinking around the heads up display and end of dash adjacent to the pillar. Customer service won't help, completely got political responses from agent, like he was reading a script. Please make sure before you buy one of their cars that they finally don't go the extra mile for a luxury lineup of vehicles.

I used to think BMWs were nice cars. After having maybe 8 or 9 I discovered bmw is the worst car to get. Every part you have to install they have to do it and program it to the car.. Then play games about every little thing. Pls don't waste money on this junk cars no more. Buy a Kia or Honda or Toyota but please save yourself a headache.

I purchased a BMW X1 Hybrid xDrive25e Sport 1.5i PHEV (reg: **) on 14 May 2022 and was told that BMW assistance would help with issues on the road. On Friday evening, 26 August, I had a flat tire and called BMW assistance. They picked my vehicle up and told me that it would be dropped off at a local dealer. From thereon began a series of nightmares with no communication from BMW assistance, until I called them on Saturday morning to check the status of the car and courtesy car. After a series of calls, I found that the car had been handed over to BMW Thames Ditton and I would need to call Enterprise to get a courtesy car. After that there was a series of calls between BMW assistance and BMW Thames Ditton having to plead to get the courtesy car and check for the status on my car.

BMW car on fire. Beware! After driving 20 km near Bilbao, our five year old BMW X1 started pouring smoke, with no prior notice. Then fire broke out. We were lucky enough to escape, my wife, her 87 year old mother, and our dog. We informed BMW-Munich (customer dep) the car was just burnt steel, and asked for some help. The car had all its servicing done at BMW official points in Spain. It was an automatic, 150 HP diesel engine, four wheel drive. BMW sent an engineer to analyse the remains. It was a faulty EGR? Particle filter? Turbo? Four months later BMW sent a polite letter, saying they had found no origin for the fire. Not a cent to buy a new car. You expect a better treatment from a premium firm like BMW, but it has been a very disappointing experience.

I recently bought a 2022 BMW X5. It currently has 9000 miles and I have owned it less than a year. My car started showing a "Passenger Restraint Problem" notification and indicated I should take it to the dealer. The Dealership has told me that water damage leaked through the console and damaged the sensor that will activate the airbags, and that this would not be covered under warranty and it resulted from water damage and the repair cost is $2,500. I have taken impeccable care of this car. Other than a minor spill that would have been wiped up immediately, there has been no water damage to the vehicle. I live in Colorado, an incredibly dry climate.

BMW, unfortunately after supporting the brand since 1979, 10 cars, has turned in to a most unethical manufacturer. I have an X5 that at <14,000 miles showed what has been identified by Pensky BMW certified collision shop as solvent popping, 100% created by the manufacturer by not letting the solvents of the under laying paints properly cure before sealing with the clear coat. There is absolutely nothing anyone could do to create these defects under the clear coat, which is smooth, shiny and 100% intact. There are what appear as appx 100 tiny sand marks in the paint, under the clear. The issue was explained to me as being created at the paint application process, in some cases will not show up for a few years after new car inspection. The hood and top need to be sanded down and painted properly.

My X3 started acting up a few weeks back by locking up the brakes and couldn't move forward without turning the vehicle off and start again. No error coded came up at all. Eventually the problem got worse and I took it to get checked, they replace the caliper and drain the brake fluid. It worked for a days, but the problem persisted and it got worse. Got it checked again and seems that the DSC Hydro Unit has failed. Still no error codes. To replace the Hydro Unit, the dealer is charging over 4K for the part plus labor on top of that. The Hydro Unit is in back order in Germany for 2 months. So now I am without a car and they are not offering a rental due to expired warranty. Is it even worth fixing? The dealer said most people won't due to cost. This is a common issue they see with BMWs.

Less than a month ago I made a terrible decision of switching from Toyota to BMW. I was surprised to find that my new car is causing serious BACK issues on my body. I called BMW to request a car return or exchange they said no. Now I have a super expensive car that I can’t drive because if I keep driving it will cause serious back pain to develop on my body. I believe all sports models that have the seat low cause lower back issues. Shout me an email if anyone is experiencing similar issues with BMW.

This is my first BMW and my last. While the car is fun to drive when it works, it has had such major issues (and now expenses) that it ruins the experience. Initially, the engine started to misfire. Eventually, when the car was pouring smoke out the back and would barely move, BMW replaced three injectors and a high-pressure fuel pump. After that work, the car ran fine but this was unfortunate because a check engine light came on within two weeks. I didn’t pursue it because the car was running well but should have because the warranty on the catalytic converter expired just then and it failed almost certainly due to the bad injectors (look it up). I’m now looking at a $4k bill for a single bad catalytic converter. I own a Lexus and a Honda and they give me zero trouble. I will simply stick with the Japanese brands from now on.

Do not buy any BMW products at all. It is not a suggestion but it is a warning as you will regret if anything will go wrong. They are only profit oriented company and do not show any sympathy or care about their customers or general public. My brand new X7 was on fire last month without any indication on the dashboard. Me and my entire family (including 2 kids and 2 senior citizens) were in the car when the car started throwing smokes without any indication. I acted on time and stopped the car and we all left the car. While taking out my 4 years daughter from the car seat the car literally went on fire from the engine. It was freezing cold day with a single degree temperature and snowing and we all were standing outside until the fire dept arrived. We we all lucky that we survived without any physical injury but mental trauma was never less after that incident.

I have a 2020 BMW M4 Convertible. My vehicle has 8,000 miles on it and the brakes are warped and shuttering. My horrible BMW dealership (HENDRICKS BMW CHARLESTON) won't cover it because there is a white paper out on it. They said since I don't beat the car up, this will happen to the brakes. They said the M4 is meant to be raced and beat up...so not an everyday driver. I pushed thing up to BMW, and after promising to check on helping out and get back to me in 5 days. I gave them 3 weeks and still no call back, so I called them and found out they will not cover either.

I got a brand new 2022 X5 on Dec 22, 2021. After just 1000km drive, the engine light turned on and my car has been in dealership since 5 days ago. Such a frustrating experience with BMW. Perhaps other German competitors are more reliable. I wish I had not gotten a car from BMW.

My complaint is in regards to how BMW handled a known issue with their Footwell Module 3 (ie FRM component). I recently purchased a used 2010 335i. While out Christmas shopping the car would not start. We had AAA tow it to one of their repair facilities. Their diagnosis determined the starter had died. After installation of the new starter, the repair shop was unable to get the windows back up. Upon further diagnosis they suspected an issue with the FRM module (which controls things like blinkers, wipers, automatic windows, etc). We then had the car towed to a local BMW dealership who confirmed the FRM was bad. Apparently, simply reconnecting the car battery which AAA had disconnected to do the starter replacement caused something in the FRM to get "fried".

How many of you guys have had to replace your door handles on your BMW X5 from the year 2005 to 2008? How many of you had to replace your windows and how many times have you had to do it? There's a defect - very very bad defective thing in their door handles to the point where they will break and you cannot get in or out of your vehicle. Also with the windows they will fall all the way into your car like they're not like it's not heavy enough to hold it. Okay it's a shame that all of us have had to go through this and we repair it and we don't ever do anything about it. If I would have known that I wouldn't have purchased it. I can't get in my car from the outside at all without going through a window after breaking my car every time I want to drive it.

I had the X7 for 2 years (2019) and 42,000 miles. Going through a school zone my steering AND brakes went COMPLETELY out as kids were crossing. Luckily there was a bend in the road and I was going uphill. I went off the road (not by my doing). A non-event. BMW acknowledged there was a "software" issue. I sold the SUV immediately! DO NOT BUY THIS VEHICLE...I am a 61 year old man. You have been warned. Oh by the way, BMW did NOT stand behind the vehicle..Email Bernhard.Kuhnt@bmwna.com VP of BMW or Caitlin **, Executive Customer Relations and Services. Tel: **....National Service Director....They are both useless

Brilliant all the way. The model 530i series is a very promising drive without the fuel as an exception. However a technological engineering marvel. I never see why you need a driver for this vehicle by the owner. Envy and distractions by tech should be re routed to disabling any method of tech misguidance wrt routing and actual conditions. Still baffles how the slightest of puddles can create a undesirable impact on the chassis and drive nerve racking to avoid the same. Wonder what the future holds with mechanical engineering. Distractions as we speak on tech lost in word and thought. The face lift and profile of the vehicle models would make it less aggressive (the grill) and attract the buyers. A smooth tone to the external outlook features is and should be as is the drive and internal calm. Overall a drive of a lifetime. Hope to see no competition in your way of physics and engineering not forgetting the external features of competition by Chinese competitors.

My speedometer in my brand new car is off by 10% and when I brought it in to BMW Spokane for correction, was told BMW has a disclaimer for accuracy of their speedometers. WTF? Having several other electronic issues like the radio randomly shutting itself off, seat cooler and armrest heaters turning themselves on and the XM radio rerunning the program from about 5 minutes back if for some reason, I briefly lose connection like driving through downtown or something. My Toyota gave none of these problems, nor does my son's Subaru. Also they don't provide a courtesy vehicle in Spokane citing the global supply chain. I could go on about the service dept in Spokane which has been another BMW disappointment. Glad Toyota isn't impacted in that way. Dropping a 130 grand on a car I thought I would have for years is embarrassing as I don't have that new car joy. I dislike my car and will never buy another BMW.

I have always dreamed of owning a BMW and be able to take it to service with no problems like I have received. From intake to invoice to floor manager, it has been a complete disaster with them and how I was treated in the service department.

BMW Customer Relations failed me as a consumer and refused to help with BMW issue. Their dealership did not register the newly purchased BMW X7 for over 45 days as of today and counting (well beyond the 28 days limit in NC), and I was unable to use the unregistered vehicle as a result (it's a class 3 misdemeanor in NC). Both the dealership and BMW refused to compensate me for inability to use the vehicle, pointing fingers to each other. Such a failure of the great BMW brand!

I have a BMW 435i and just had to put it in the shop for drivetrain/engine malfunction for the 2nd time. This will, no doubt, be another $2k. BMW's are by far the most overrated, unreliable cars in the world. I am selling it as soon as it is fixed and getting a Toyota Tacoma. Can't wait to get a reliable car/brand.

I have never had a worse experience in purchasing a new car than from Schomp BMW (Highlands Ranch, CO). Sales people were warm and friendly but management and the quality of the car was terrible. The day I took the car off the lot, check engine light came on. Called my sales rep and he asked me to bring the car in to get it reviewed and fixed. Two weeks later, I got the car back. One week after that, engine light came on, yet again. Same as before, waited two weeks to get the car back. I was hoping this was the end of it. One day later, check engine light. At this point, I was incredibly frustrated and concerned that I bought a lemon given its been in the shop 3 times with less than 400 miles on the car.

I was informed by the BMW dealership that my certified 2017 BMW X1 needed a motor mount replaced. The car has 30K miles and I had driven 5K in a little over a year that I owned the car. The warranty does not cover the motor mount however, after only 30K miles, the part must be defective. Furthermore, the cost was quoted as close to $1500. BMW customer service, after speaking with the dealer negotiated the cost down to $600+. I told the BMW rep that it was still not acceptable and would he send me the details of his conversation with me to my Email.

So I leased a 2020 430 convertible in July 2019. A month later driving the car in 90° weather after two hours of driving the air-conditioning broke. Brought the car back to the dealership, they said the problem was fixed. A month later same situation. Brought it back, he said it was fixed. The following summer in 90° weather same situation after a few hours of driving air-conditioning stopped. Brought it to a different dealership, problem was fixed, it was not.

Car started giving MAJOR and EXPENSIVE problems around 75k miles. My brother also had a BMW and he had a different model but same issues. These cars are absolute GARBAGE. They will break down and cost you an arm and leg. STAY AWAY!!!! Go with a Honda or Toyota.

My wife and I purchased a 2014 BMW X3 xDrive 28i in August of 2014. The car we chose was a certified preowned car, meaning it had low mileage and additional inspections/warranties applied. We purchased the car with about 7k miles on it and it was a good car for the first few years we owned it. In the last year, we needed to replace several expensive items including the oil gasket, most of which cost upwards of $1k plus.

Attn M owners. I had my 1 yr service at 4500 mi on my M 5 Comp. and was told about a tank ventilation recall. No biggie right! Except the recall service deletes all custom settings I did at delivery and all must be redone BY ME on the phone. No advance warning by the dealer. So I now need to essentially go through the delivery setting process again. Really BMW. Makes me miss my AMG Mercedes.

I family had two BMW vehicles and from my personal experience I absolutely do not recommend. There are many parts that fail within the first five years costing thousands. Be very careful, and simply test drive other vehicles before settling. You will regret it once you find yourself in the dealership service department over and over. Corporate customer service will make it even worse. I called a few times for assistance because I felt I have a defective vehicle. They are arrogant, rude, and will not help you. Thanks for reading my review, you are fair warned.

The car is beautiful, the customer service is bad. I called when my first lease is up. After so many calls, I thought we solved the problem. I leased another one and everything was okay. Now I tried to lease another one, because my 2017 lease ended. They are telling me that I owed them money from 2014 lease. I called to resolve the issue, they were rude and arguing. They keep telling me different stories. I do not recommend it at all. I think i am going bake to Audi. I tried them before, they were a lot better.

Bought a 2020 M340i xdrive BMW. The proximity feature of the Idrive have been an issue from the day I picked up the vehicle. On the way home from the dealership the doors would not open using the door handles. Had to use the key fob. On day two I called the BMW genius. He had me reboot the Idrive. This fixed the problem for a short time. The way it stands now, we never know when it's going to work. It worked for a couple days recently, only to stop working for the last 2 days. I took it to the dealer when it was not working.

Awesome car to drive. I am on my 4th BMW. But this will be my last. My current car is a 335i. I need a footwear module. I cannot drive the car because of this part needs replaced. I contacted BMW because my car is just out of the warranty. Now mind you BMW extended this warranty because this part was defective. So knowing that asking for any help to cover the cost seemed reasonable. My car has 60k. It's a 2010. The warranty is 10 years 156k. I was told BMW won't help not one penny. Because of the age. Now owning 4 of these cars. I can't even begin to tell you the amount of money I have spent on repairs over the years. So now knowing I have to eat this cost. I am told 30-60 day to even get the part. So thanks BMW. I won't have a car to drive till I can get this handled. So once this puppy is fixed. I WILL BE TRADING IT IN! This is the last BMW I will own.

I have had a love affair with BMW since the mid 1990's, however I'm sorry to say that relationship is on the rocks. Having had 3 brand new BMW cars and one new BMW motorcycle I can now say that "BMW quality" is no longer a corporate mandate, just a slogan. What was once (with proper care) a vehicle that you could rely on, be proud of and enjoy has become the brand of "what next". I say this as my X3 sits in a service bay to replace the drivers side mirror which fell off! $1300 To replace something not broken not damaged but the latest in a long line part failures that was preceded by a motorcycle that I literally had to throw away.

I’m writing to complain about how BMW Financial Services demonstrated disrespect and completely disregard for a potential client time and money. I’ve been a client of AUDI and Mercedes without any issues whatsoever and my recent experience with BMW is the complete opposite. I applied for a lease assumption REF number ** my first email being on July 10th. I sent an individual application mentioning I wanted to do it under my business instead which I mentioned to your current client.

I had a significant engine oil pan gasket leak requiring a costly repair with a 41/2 year old 2009 BMW 535 at 57,751 miles in December 2014. On this occasion BMW were very responsive and promptly reimbursed 90% of my costs. I have now had an identical but even more costly repair at an even lower mileage, 47,983 with a 2013 X5 with the same engine. On this occasion BMW have been leading me on a "circle jerk" routine for nearly a month. My question is therefore, is this a systemic problem with this engine or have I just been unlucky?

The appearance of the 330is is way off. The reason why we as public is going wild over the e30 325is is because of its boxy body shape as it is to perfect, the amazing sound of the M20 2.7 motor and interior. I would prefer revive the original e30 325is with a slight twist of lil bit of modern interior updates and wheels but leave the appearance and motor as it is.

After driven 2011 BMW 328i, having issues with faulty transmission. Vehicle has only 112,000 miles. Engine light on and the message says transmission malfunction. Also ABS system not working. OBD scanner will not clear the issue.

BMW is the worst brand vehicle. Always needing repairs. Have spent over $100,000 in vehicles repairs. Don’t recommend anyone to purchase BMW. BMW X5 especially Mechanical, Transmission, and Engine issues.

DO NOT buy car from this dealer!!! This deal is selling you a defective car!!! I purchased a brand new 2020 X7 from this dealer. And the car was broken after 7 days driving:

Bridgewater, NJ said they can not take the X128i we are leasing (and 3 years of full lease has been completed) becuase of Murphy's Executive order to keep NJ safe (duing the COVID period). However, when I called the BMW Financial Services, they said we need to make the payment to keep the car. How is that fair by BMW? The car is not even driven at all for last 6 weeks.

I have dealt with Victoria BC BMW now for 5 years and am sorry to say that they have lost me as a customer. Forever. Awful, horrible, deplorable service. They simply disregard the clients concerns. Over the past 2 years my vehicle has been in the repair shop to have the following fixed and they simply just say they can't fix the following:

I have 2014 X3 since 2018 and the problems start 2020 after expired of extended guarantee period of course. Same problem 3 times. Same service station which is Oregon Bmw in Halifax Canada but they didn't completely solve my problem but l pay every attempt, called to head office of bmw Canada. They also say that, "You should pay every step of maintenance even we couldn't find anything." So my car almost new now because they changed many parts and still same problem. I don't want to use this car anymore.

I have owned my 2013 BMW 535i for 7 years now and love the car! Great performance, looks and fuel efficiency. The water pump recently blew on it at 60K but I heard that is typically the ONLY thing that fails on this car. One major thing in 7 years... still love the car. Everything works flawlessly on the car and I often get comments from co-workers about how awesome the car looks. I drove it long distance from San Diego to Santa Cruz up the beautiful CA coast highway and had a blast zooming around all the curves. I hope to have this car for many more years to come.

I purchased a 2015 BMW 435i brand new. I purchased all the extended warranties and maintenance packages. Since 2017 I have had an ongoing issue with the car not starting. It happens when least expected. I have replaced the battery 3 times in the last year. The last time it was in for repair I was told that they could not replicate the problem. So basically BMW cannot fix their own product. I was so frustrated. I told my service advisor that if they can’t fix it then no one can! No one cared! I called customer relations to No avail.

I leased a brand new 5 series and it had a rodent nest and the rodents ate up all the wires. The power steering went after only having the car for 7 days. BMW headquarters does nothing for you. They claim the dealerships are individual owned and you have to deal with the service manager. Never ever again will I go back to BMW after this.

I took my brand new BMW to the dealer for a car wash. It was significantly scratched. The dealer Unilaterally decided it wasn’t them. I called BMW North America and reported the issue. The dealer Downtown BMW of Denver sales manager called me, yelled at me and now I am banned from having my car serviced there altogether. Bmw North America told me they were sorry but there was nothing they can do. Each dealer is owned individually. So now may car has significant damage and I can no longer have it washed as I was promised with my maintenance package.

https://www.consumeraffairs.com/news/water-in-the-trunk-causes-problems-for-bmw-owners-and-bmw-020717.html. I drive a 2011 BMW 535i. The car shut down in the middle of an intersection. Several inches of water was found in a trunk compartment and the electronic circuitry found in the truck now needs to be replaced. I googled the symptoms and found a class action lawsuit settlement covering this issue for years 2004-2010 but not my 2011. I contacted the dealer who sent me to BMW customer relations only to be told "sorry, but you are not covered". I am not sure what to do now, but I do know I will never purchase another BMW. See link to article above.

My 2017 X1 was blacked out and completely died while entering the freeway. The BMW computer system failed to alert or display any warnings about the faulty battery or vehicle. We were unable to turn on the hazard light to alert the other drivers. All we could do was praying that the police will show up before we get hit by other vehicles. BMW of North America has refused to accept any liabilities for the defective battery used to build the X1.

I bought a brand new BMW X5 on Dec 12/08/2019. On 3 day itself it went of wiper fluid. Later week the windows stopped working while closing. Handed over the car to service. They took a week saying that replaced rotor, motor. After that it was delivered back to me but issue still exists then they took the car back again. Said that there an issue with computer diagnostics. I called BMW to replace the vehicle with these many issues in two weeks and I can't feel comfortable with that vehicle anymore. They said that we can't able to replace it. Don't know the reason. Please help me out how to go legally against BMW for the brand new vehicle that has these many issues in two weeks' time.

I bought a BMW 530e 2019. Car drives fine. However, mileage is suppose to be 68MPGe. I get 48 MPG, and that's with using the battery to the fullest, driving only Econ Mode, and keeping most of my trips less than 16 miles. I've received 2 recalls on the car already... Also, called local dealerships (Norwood, MA) for a scheduled oil change and to handle the recalls. I can't get into to the dealership till about 3 weeks later with a loaner. If I had a cheaper: Toyota, Honda, Nissan, that definitely is not the case. Those dealers can accommodate in a few days. I've found you don't get better service or technology with a BMW, you get a brand name only with nothing behind it. Never buying another BMW. Had a Mercedes before, their service was much better.

Had a call from BMW financial services rep who asked that I have payment overdue, the payment overdue was for NSF that happened 30 months ago and now they are asking for it. Very racist, was trying to educate myself on finance laws as she must have seen my name and thought since I am non **, am illiterate and all of this without being aware of my background. Went on about how she has wide experience in finance. For $50 she wasted my time and even after asking her to take money from my account she continued with her rant. Never ever again I will buy BMW products and recommend the same.

Keeps me updated on my car and what to expect of my car and what to look out far to keep my car operable and running at its best. This is my first BMW given to myself for my 60th BD. I like the bmw place here in Columbia, Mr. ** helps me understand the ins and out dealing with my bmw and he does not let me feel stupid.

I bought this car for its luxury and comfort for mostly highway use. To my surprise, it's amazing on the twisty turny roads too! I'm a lifelong auto enthusiast who will now have trouble driving anything but German luxury going forward.

This car has a Huge Oil consumption issue that BMW attempts to play off as a normal operation of the car. 2 quarts every 1500 miles is not normal. Had I paid New retail price for this car I would be furious. What a sad excuse for the flagship of this great company. You should be ashamed of yourselves for selling a car with such a well known problem. If this were the aviation industry this car would be the equivalent of the 737 Max jet and should be grounded until fixed appropriately and for free. Not as part of a consumer pay 7-10k motor replacement. It's not our fault you built a faulty pos motor and threw it on us to deal with. Shady af BMW.

This is my first experience owning a BMW. I have owned Chevy, GMC, etc. The technology in this car is amazing. The lighting, the craftsmanship and even the quality of the paint job surpasses any other car I've owned. The 8 cylinder engine drives like a dream. The car and maintenance is pricey. But so worth it.

BMW X5's include important technological safety features and warnings; rides, drives and handles exceptionally well; gas mileage is exceptional; interior is roomy, and includes a multitude of entertainment features, places to hook up media components, high quality audio systems and speakers, comfortable leather automatic heated seats, panorama sunroof, etc. Best luxury SUV on the market, in my opinion.

My BMW is an X3. It is by far the best car I have had since my last X3. I needed to drive a Cadillac and ACURA to really appreciate the BMW. It drives smoothly and with power. It has great gadgets and a wonderful sound system. After five months, it appears to be getting between 24 & 25 MPG. The seat are really comfortable and there is pretty of room in the back. I looked at a Cadillac XT4 but my golf clubs wouldn’t fit - they do in the X3. The blue paint is beautiful. I really enjoy this car and feel very safe when I drive it.

Love this car (X1) great value for the price. It drives beautifully and has UNBELIEVABLE radius. It's extremely solid and easy to keep clean. However, it's small inside and will not fit standard car seats. Also, the beeping and chimes are total overkill and cause anxiety. The clock cannot be seen well. The worst part is the locks. You cannot open the door and then immediately open the back door or hatch. It requires crawling back in to push the unlock button TWICE and the button is near the center instead of the door. Dumb and difficult spot! But we feel safe in this car.

This is my current car. I have had it 8 years. It is a 2004 E46 BMW M3, I think it is the most beautiful of the M3's (probably biased). It is such a fast car and can quickly lull you into thinking 100 mph is 50 mph. The brakes and handling add to the effect. Always keep an eye on the speedometer! It's 2 door sedan bodywork is very practical. There are seat belts for 5 inside. My car has unusual Caramel leather upholstery with Birds Eye Maple wood trim. These M3's are starting to go up in value which is a nice surprise. I would recommend that anyone that can should invest in a M3 now before they increase in value much more.

This car has been my first BMW and I have now had two of them in the last 16 years, my present one for the last 11 years. This car is fun to drive, solidly built and a joy to own as it has never had any major issues.

This is a 10 year old, 65,000 mile beauty. Dependable, great body, excellent running, fun to drive, small convertible with a functional back seat in a sporty car. Comfortable but still very sporty and fun to drive.

Totally awesome car; had it 4 years now, only changed the oil 2x -- that's it! Zero maintenance... Awesome! My 3rd and best BMW. Drives like a dream, power is awesome, brakes are excellent, just a joy to behold. The seats are comfortable and the car is very quiet. In spite of the power being awesome, it gets great mileage. My 3rd Beemer and it won't be my last, though I will hate to trade it in.

X5 gas tank may explode. As per dealer, the tank vent valve may malfunction and cause a build up of pressure in the gas tank. Since this pressure need to be relieve then the gas tank ruptures/leak. This happened to my vehicle in March and was misdiagnosed by the dealer. Leak reoccurred in the exact spot of a new tank 2 months after replacing, resulting in damage to DMTL and charcoal canister. Dealer refused to repair without charging for labor and NA BMW claims it’s an issue between the dealer and myself.

The X1 is like a slightly elevated station wagon. I am small so I like its size. I bought this car used (could never afford a new one) and it appeared to be in good shape... 2015 - only 60K. It had been well kept. It also had all the bells and whistles (paid for by the first owner): heated seats, heated steering wheel, xLine, GPS, backup camera... Pretty loaded AND new tires. I love it. Zippy enough... Good MPG 34 hwy 24 in town. I have owned a number of BMW's and this is a true BMW. Others I have owned have worn the title, "BMW" with more flash and style. However, this car is fine for me.

The BMW is Coupe 330Ci for me has been a terrific car. Maintenance costs are a bit high but overall my car has been a trooper. It's a comfortable ride and especially in winter the seat warmers are a big plus for me. It's a very stylish well built car.

If you are in the market for a BMW, please take your business elsewhere. I just got a 2017 BMW X5 3 days ago and I already regret it, the car is equipped with Apple Carplay but in order for me to access and pair my Iphone, I need to pay $300.00 for 240 months (20 years) and if I decide to buy another BMW, I'll have to pay again because you can't transfer the subscription. I call customer service to get more information just to find out the 2 customer service reps. are bosses and won't listen to you. Soon as I ask WHY they both told me that they won't give me the service for free like I was asking for it, I asked Why, WHY the fee???? beware!

This vehicle really is the ultimate driving machine for its segment. What it lacks in luxury it more than makes up for in performance. I only gave it 4/5 stars because I favor comfort over performance of which BMW prioritizes oppositionelle of me. Only complaint is that AppleCarPlay is subscription only as of today. Hyundai includes it standard.....not a good look.

This is the first BMW I have owned, I usually prefer Mercedes. The last Mercedes I owned was a Lemon, so I switched brands. It is the best handling car I have ever had. The only drawback is it’s a little too powerful in the snow. It took a little getting used to. Overall I think the slogan fits the car, it’s the Ultimate Driving Machine.

Great cars, drives impeccably, corners like it’s on rails, fast. All wheel drive, aluminum front end so it’s light and agile, smooth 6 cylinder engine. Comfort seats are awesome and plush along with comfort access for convenience.

I have never been more in love with a car! I’m still learning new things about this car and I’ve had it over a year now. When it comes to features, this car does not disappoint. I love the fact that it has an interior motion sensor and tilt sensor, you’ll know if anyone ever tries to jack your wheels. I love that this car has manual mode and sports program for performance driving. My car has been a very reliable car, still runs just as good as the day I bought it.

The car is fun to drive, very fast but it could be temperamental when it comes to repairs. I had some earlier repairs but now that I have almost 100K miles things have settled down and hopefully only basic maintenance should hold me over. The car is 9 years old hope to keep it another 18 months.

I have gotten incredible service from BMW, very customer oriented. The car is, of course, very enjoyable and has had very few minor issues over the 4.5 years I have owned it, and I bought it used. This is my third BMW and have never been disappointed.

I'm a long time owner of many BMWs. I've tried other cars but always come back to BMW. Nothing compares to their look, reliability, handling, maintenance included with warranty plan, and safety. Other comparable cars do not offer the comprehensive maintenance plan that BMW does, and that factor is huge and is at the top of my must-have list. There were times I looked at other cars and came close to buying/leasing, but no maintenance plan always brought me back!

I bought my car in May. I unfortunately hit a deer at 60mph. I walked away without a scratch as the car protected me completely. I hit the deer head on. This is as safe as you can be in this car. The performance is amazing and you get great fuel economy. I highly recommend this car.

BMWs are the most reliable cars. They always look new as they keep, for the most part, their beautiful design. My car has 56,000 mi on it and is a pleasure to own. It is made well and is basically trouble-free. My older car has features that new cars have only gotten years later.

I own a 2008 335i with 50k miles. I was alerted via the mail that there was an airbag recall. When I called the 800 number and gave them my VIN I was then told it had 3 recalls. I called the closest BMW dealer to schedule repair. I was told they could not give me a loaner car even though I am an hour away and the three recalls would take all day. Upon arriving at the dealer with my wife following me in another vehicle I observed customer after customer receiving loaner vehicles for only routine service. The recalls weren't my fault, BMW offered no help at their 800 number.

It is not a trustworthy car at all. It is not a trustworthy car at all - put me in a near-death situation. I just about avoided a major accident due to a manufacturing fault with timing chain which should last for 200,000 miles (BMW's claim) and my car has only done less than 68000 miles. This was brought to the attention of BMW before the incident but they are trying to hide behind corporate "write-right".

I bought a Z4 from a the BMW dealer in San Luis Obispo, CA. It only had 34K miles on it and SEEMED like a good car. In less than a week, the power top quit. I called service and they acted like they wanted to get off the phone and told me to drive back 3 hours one way to let them look at the car. I have no family, so if the part has to be ordered, how can I leave it and be without a vehicle? Also, in the short time I have owned the car, the dealer should be more helpful. This is a purchase that the car tore up in less than a week! I plan to post everywhere and get media involved. I can't buy a car and then start being out major expense for a lemon! I am going to also get California involved and their lemon laws.

I purchased a BMW X5 on August 9/15 and have had good experience with the free maintenance on an annual basis. As I approached the 4 year expire date (August 9/19) I was not able to have the vehicle service before that date. I planned to have the vehicle serviced for the last free visit on September 9/19 and was told that the agreement had expired and that there would be no further free visit. As I had initially paid more than I should have for the vehicle (including 4 free maintenance visits) I feel that the final visit should have been honored. I contacted BMW USA and they ("unfortunately") will not allow any maintenance past the expiry date. This is a warning to others before you purchase a BMW - DO NOT MISS YOUR FINAL VISIT. I will not be purchasing a future vehicle from BMW.

BMW was overpaid on a car loan and the financial service department continues to give me the run-around insisting the check is in the mail when I call. There would be penalties for me if I was late! What makes it OK for them to do this?

BMW does not stand behind their products. They do not work with their loyal customers to resolve their complaints. They took my car for repairs and told me I needed body work done on a car that was given to them intact. They caused damage to my vehicle and now are unable to repair it, replace it, or to provide me transportation in the meantime. I am stranded without a vehicle after being a loyal customer for a decade. Please look at other luxury vehicles as this one does not stand behind their product nor do they care to accommodate their loyal customers. BEWARE.

BMW decided to charge me an extra months payment after the trade-in of my car. I didn't even own the car at that point. Couldn't drive it, couldn't see it. Of course customer service was condescending trying to make me feel like I am stupid for request my funds returned for an item I didn't have use over. From one to the other rep I spoke with didn't even know the correct policies of the company for different situations. I got the runaround. Learn from my mistake, avoid BMW!

Fuel pump went out on interstate 80 in remote Wyoming 18 months after being replaced by a dealer on a recall. Left me stranded on the shoulder in the dark during a thunderstorm. Called BMW customer service to start the process of getting reimbursed for the defective part. Was told it is not covered unless repaired by a certified BMW dealer. What are you supposed to do when there is no dealers within 250 miles. All told this breakdown cost over $2k. Thanks BMW for nothing!!!

I bought a BRAND new BMW 530 XDrive last May 2019. This June 2019 I got a flat tire. I called roadside assistance for the first time and arranged a pick up. It took over 3 hours (FIRST sign they don't care) but they finally got a tow truck to me. The Company's name was T & T towing based in Waldorf. The dealership they were supposed to take my car to was less than 30 minutes up the road. SO after an hour has passed and no update. I called T&T towing to see the status of my vehicle. I was then informed "NOBODY WANTS YOUR CAR, WE WILL DROP IT OFF WHEN WE DROP IT OFF". I look on my BMW app and see my car is heading to Waldorf and not BMW of Silver Spring as requested. I contact BMW RSA to let them know how I am being spoken to and that I would like my vehicle returned. I went to Google and wrote a review about the towing company.

BMW lease assumptions program/department is a huge scam. Keep your money. They have a really good side hustle going on, here we go. So I decided to do a lease assumption. The payment on the M4 is $1015 per month. I make over $90,000 per year so I can definitely afford the car, my credit score is 759 but I don’t have any of the 4 car I had prior showing on my credit report because that was 10 years ago. They were all deleted. Now I was under the impression if you have good accounts that are paid in full zero balance whether open or close they stay on your report it. I was wrong.

This company is being run straight into the ground. They will lie to you and in our opinion are crooks. So sad to see what was once a great car company turn into what it has become today. I would have to say that I agree with all the other reviews regarding this horrific company. Please take our advice and buy a different type of car that will give you the respect and service that should come with a car that prides itself on Customer Service.

I contacted, and posted my concerns on the web site about the fact that there is no glove box actuator motor available when it goes bad. The hardtop convertible has an automatic locking glove box actuator motor that locks when you lock the vehicle. If you want to fix the problem, get this, you have to order the ENTIRE glove box, which includes the air bag. German engineering is CRAP.

Your motor design is garbage. Where is luxury in worrying about the car breaking down? Designing a car to break at 90000 mi. Aluminium and steal gaskets are not compatible. Your whole motor and most cases car is garbage at 90000 mi. Simple saying you need to do, "Make it simple stupid". Scrap the whole Vanos motors. Digital injection systems control the fuel. Not your stupid variable valve bull!

The financial employee did an excellent job going over all details. We only disagreed on one thing. I wanted to pay off quickly but she wanted me to carry it a while longer. I paid it off quickly. I have always had great service with this company.

BMW Financial has various rates at various times when shopping for a car. So make sure you take your time, then jump on your auto of choice when you can get a good interest rate. The website for BMW Fi is NOT user friendly. Every time you want to get online you need to ask for a code. Then hopefully enter the code in the time allowed, or you will start over. The courtesy and friendliness of BMW Fi can be a lot better than it is. Overall, I would certainly not recommend them, but this is what is offered at the dealership. I've had 3 car loans with them and they are all problematic in one way or another.

Share my unfortunate experience with BMW quality! I bought a BMW X1 about 4 years 9 months ago. Troubles started just after bought it. This and that warning lights came up often. After about one year, the battery drains all the time, have to replace the whole electric and battery system. A few weeks ago, just about 9 months out of the warranty, I drove it to Utah for a vacation. When I drove back home, it broke down in a city with transmission malfunction warning on the way. I have to tow it to the city BMW service for repair. After spent more than $1200, I still cannot drive it back home. It needs to replace the transmission, costs more than $11000. Left me with no other options, I have to sell it to the BMW dealer cheap and rent a car back home! This car only has 47000 miles, the transmission is gone!

There is a recall on all BMW N63 vehicles for excessive oil consumption bulletin B001314) customers care package. My BMW 550i GT is consuming oil and white smoke is coming out the tailpipe. I took my vehicle to BMW and they refuse to perform the necessary repairs included in the ccp, my crankcase valves, also the cooling hoses. All this is included in the class action suit they claim I have a engine leak. The engine is leaking because the valves are worn and need to be changed. I need help getting them to conform to the ccp. The people at BMW say I need to replace my engine at a cost of more than 15 thousand dollars and due to the mileage on my car 106 thousand they are on going to pay 4 thousand dollars. So I’m stuck paying more than the car is worth unbelievable. Don’t buy BMWs because it’s only a matter of time before your valves go bad as they use plastic parts throughout the engine.

This is regarding my 16 months old BMW 5 series, RJ 14 CF 0999. As you can read the previous mails, I have been raising the concern for the quality of tyres since May 2018. That is within 4 months of purchase of a brand new 5 Series, luxury line BMW. The tyres installed in the car were Pirelli, and after 3rd incident of car tyre bursting, we took the matter to our nearest and purchase dealership, "SANGHI MOTORS" in January. We waited for the Sales Representative, Mr Ankit ** over there as he held the car between "24 December to 22 January," roughly for a period of 1 month for inspection and other undisclosed reasons. Finally when enough mails were ignored, I had to purchase an MRF tyre from the MRF dealer shop.

Worst customer service ever!!!! Worst customer service ever!!!! BMW recalled my car for a fault. I drive a large Estate used to transport therapy dogs and also to use for a family trip to Scotland BMW assist kindly organised a shoe box on wheels as a replacement. Despite numerous phone calls the unhelpful staff showed no compassion for the children who need the therapy dog and can’t even give me a rough estimate to how long I will have to put up with the worlds smallest car!!!! If I could give a 0/5 I would. As you can see 77% of people have given them 1 star.... Surely someone at BMW head office should be taking note???? Disgusting customer service!!!!

I am not fully sure why BMW thinks they can get away with having faulty engines in over 500K cars for a seven year period but they're doing it. Now they want me to pay $4600 to fix something they knew was broken? That is utterly ridiculous. How is it that these major car companies can have recall after recall and not be reprimanded or mandated by law to sit a few months or years? Or even have quarterly inspections regarding the quality they're producing... I was almost killed in a car accident by a semi-truck when my engine stalled on the highway from 70 to 30 mph in under 2 seconds. All I can recall is hearing the screeching of the truck as it fishtailed behind me, not to rear end me. However, I must pay for it? Wow. As a veteran who served over 20+ years, that is a difficult pill to swallow. What's even worse is how BMW treats you after that.

I would like to share my disgust and aggravation with BMW Assist. Last night, after dropping my son off at soccer practice in South Florida, I placed my dog and my purse in the front seat of my BMW X5. I proceeded to close the door and walk over to the driver’s side. To my disbelief, all the doors were locked and my dog was stuck in a stifling hot vehicle. I called BMW Assist frantically, requesting that they open my door. They asked for all my information including my address, vehicle VIN, etc. The only information I was unable to provide them with was my enrollment date (as all the paperwork, along with my dog), was locked in my vehicle. I begged the woman to ask me any other security question. She said “sorry, I can’t help you”. I told her my dog was dying and suffocating in the vehicle. She said without this information she was unable to send a signal to my car. She was rude, unsympathetic and didn’t care about my dog’s well-being.

Bad customer service. Gave me defective car. Now they are not ready to take it back. It's my suggestion to every one never buy BMW especially from BMW NEWPORT. Very rude people. Contacted so-many times to sales manager and service but no one is ready to help. This is the worst experience of my life. Spend $52000. Car is giving the problem from day 1. They not even fixing it properly in one and half month. Car been to service station more than 6 times and still have the issue. Please suggest me what to do. I'm very disappointed.

Only went there for the pull ahead offer, 3 mos free, 3 knew & put it in receipt, 1k, 8k miles later bad tires & breaks, 5k of work, 62 yr old F alone, they scammed me. Refuse to pay back the 1k or tires.

I will never buy a BMW again. Overpriced and the quality is not present anywhere. Difficult to upkeep and customer service is nearly nonexistent at dealership AND corporate level. I bought a 320i and was so excited to run around with the BMW logo - until realized the logo was ALL I was getting. The car is subpar to my old Geo Metro from the 90s I had as a kid. NOT EXAGGERATING. As the first owner and the car is ONLY A YEAR OLD, it shouldn't have all the problems it's been having. I had to buy new tires (yes, that quickly) because they come with run flats which go bald quickly. To boot, I couldn't have my usual family friend replace them because I needed some special BMW tire bolt remover to get them off. Took forever to get this bolt remover because it didn't come with the car and I ended up missing a weekend trip because I felt unsafe driving on bald tires.

I purchased a 2018 BMW X5 in 2017. We bought a brand new vehicle so I wouldn’t have to be having car trouble. I’ve owned the vehicle about 14 months and it has had 2 engine malfunctions within one year. The vehicle just starts shaking and completely shuts off! Both times it happened in the freeway were cars are driving a constant speed of over 55 miles.

I recently bought a used 2011 BMW X6 with 42K miles. The vehicle was owned by a friend of mine and she was the original owner. The X6 was serviced by BMW dealer and at recommended intervals. After two weeks, the car won't start and had it towed to an independent shop. The diagnosed was the VVT motor and DME unit (Digital Motor Electronic) were bad and total replacement for parts and labor comes to $4,700. The mechanic informed me that he has seen this issue many times and normally happens at 90-100K miles and not 42K miles. The mechanic said I should call BMW of North America to see if they would reimburse the cost. BMW refused stating the car no longer under warranty. IMO, BMW products are crapped and expensive to repair and I will never buy their cars and let people know not to buy their cars since they don't stand behind their products. Their cars are overpriced and a piece of junk.

I just bought the car in Sept 2018. It has been in dealership service 5 times since then including a TWO MONTH stay that I just picked up yesterday. Had to call today because engine is stuttering on highway AGAIN and need to take back in for additional service. The dealership has had the car in repair status more time than I have been able to drive it! Total lemon in my estimation. I am paying car payments but cannot drive the car.

I had actually received a piece of mail that had said my car was a recall. Now as many years as we’ve owned the car never have I ever heard or had been sent a letter of my car being a recall and we’ve been the first owners the only owners and it’s been so many years. My car is a 2001 and they’re just recently telling me about the recall which could’ve killed me and my kids and very harmful very harmful recall. Actually it is. They should’ve notified people a lot sooner because anything could happen whether it’s your fault or not your fault. Then they tell you to come in and that they will take care of it for you but they make it almost impossible for you to bring your car in and at the very end they end up making you pay for something which is supposed to be completely on their end. The customer service was horrible.

They holding my BMW X5 car over 1 month because there is recall from BMW, and they don't have spare parts, and there is no estimate date for repairing. They just saying sit and wait, no complaining, no compensation for them, they just want to you wait, and do nothing. Even they don't offer BMW car, they offer other makes, which is not equal my car. And worst thing about BMW they pretending to be good company, which is totally lie, and their main priority is customer safe, totally lie. If your main priority was customers safe why did you sell millions cars this public and they put people's lives in danger, and they don't want to compensate it. Personally I never ever get BMW again, and wouldn't recommend anybody either, they selling not secure cars this public and don't want to compensate it. Stay away from BMW. Honestly.

We purchased a CPO X50i from BMW about 14 months ago. Out of the 14 months, the vehicle has spent about 9 months in the dealership getting repaired. We’ve dealt with the typical drivetrain malfunction issues, which seems BMW techs aren’t well trained on how to fix. Each time that the vehicle would be picked up from service, within the day the same or new issue would occur. We even tried going to a different BMW dealership to see if we had better luck and my service advisor advised that I get rid of the car and there wasn’t anything else they can do. I finally contacted BMW North America and opened up a PUMA case. They claim to give me an update every week, yet I never get any updates. Bring the vehicle is t financed through BMW financial, we’ve been stuck having to make payments for a vehicle that isn’t in any operating conditions.

Purchased new 525i in 2001. Should have never purchased new 2009 528I. Spent too much time prior to 50K mileage warranty having BMW serviced and too much time plus money after 50K for other vehicle problems that "were not covered " by warranty. Called North America BMW headquarters in New Jersey. Headquarters could care less about their product and customers. Bought Porsche Cayenne 4 years ago and wondered what I ever saw in BMW. Complete night and day difference in quality of the vehicle. I will tell as many potential BMW buyers to NOT purchase a BMW. Do NOT purchase BMW's. I have been told that a significant amount of the money made by the company is from the repairs of the vehicles. Surely BMW headquarters is aware considering they are supplying the parts for all of the expected/planned repairs.

I've been doing them for years, and I still hate them. Some of the run-flat tires are now listed as approved for repairs, but this was not always the case. I remember seeing my first run-flat that had actually been run, and the inner liner looked like a mud flat that had dried out. The surface was completely cracked and destroyed. Not good. My personal favorites are now the run-flat tires that are on certain all-wheel-drive vehicles that require the replacement of all four tires should one of them be destroyed. I can bet that the salesmen at car dealerships don't discuss this little "feature" with prospective buyers. I hate run flat tires, they are the worse.

I lease a $120,000 750xi and have had nothing but problems with this car. The car has been in the shop over 10 times including the recent 25 day trip where they replaced the engine!!! On a brand new 2016 lease never owned before. BMW refuses to make my payment for me. They are the worst company I have ever dealt with in my life. They lost my car once, one time gave me the car back with a flat tire. The list goes in. THE WORST COMPANY EVER.

I bought an X5 two years ago for 35k. The NOx sensors apparently are a huge issue. My car has been at a BMW dealer for 3 weeks! Still not fixed! $2000 later I don’t have my car! Called corporate, they don’t give a ** whether my car runs or not. Will not help me. These cars are lemons. Do NOT buy BMW!

I am the first owner of A 2008 528i. Just installed my 3rd transmission into my beemer, it's hilarious such German build? First one out at 45000 miles about over 5 years ago, then the warranty just outdated and go through back and forward negotiated with the dealer. Finally they paid for the transmission and I paid $1800 for the Labor charge... And 2 weeks ago it's out again and this time I had 139200 miles on it, which mean about 5 years again, so just have the rebuild one puts on for a few days, and runs good so far, other than transmission problems, everything are fine. I love this car, just don't understand why can't they good one like Japanese... Haha!

I took my BMW 328i with 48,000 miles in to the BMW Birmingham service department on a Friday afternoon for a new battery. I was told by the service advisor that it needed coils, a new belt, belt tensioner, and some type of “boot” due to an oil leak. They quoted my over $2,000 for the repair. I told them I could not afford that much unexpected repair work and agreed to the battery and coils, which they said were a minimum to get the vehicle running properly at a cost of about $1,250.

Disappointing policy concerning factory tires that are sold with a new vehicle. Don't get caught in this SCAM, there is no warranty, so same day you purchase your new vehicle, if tires start losing air and you find there is a puncture. Too bad, you get to purchase a new tire out of pocket. You then purchase a new tire, same brand and model and the dealer warrants the new tire for 1 year? Huh. No offer from dealership or from the national headquarters of any discount or compensation for your trouble and issue. What type of customer service is this?? This is my first BMW so starting off with a very sour taste of things to come from this experience.

So my cars power went out, I did some research about the recall it had with the battery cable. I got the car sent in for that battery cable recall, they ended up taking longer than expected to fix it. Okay so I was patient, very nice to the dealership. They told me the car is fixed, I went and got the car. Whilst getting it, I was told that my regular for my back window is broken... Weird, my regulator wasn't broken before. So the service advisor told me he was going to get his manager to fix it then he'll get the car out to me asap. So I thought they fixed it, didn't think anything of it. I took the car, wanted to listen to some music... Turns out my aux import AND USB port are both not working. So I'm okay with it, called them about it and the service advisor, Cody, never answered my call. So I went on with life.

Two weeks ago we had great pleasure in taking BMW Arden to the small claims court. My daughter's 18 month old BMW had a faulty wishbone arm. It should have been repaired under warranty but she had to pay the insurance excess of £395. We had a small win as BMW had to pay it back. I know it wasnt much but at the end of the day it was the principle.

I bought my 2014 X1 with 3800km on it. So far 1) the front end had to be to be replaced, 2) airbag recall, 3) Idle stop stopped working, 4) smell of fuel lingers in the interior, 5) most of the vents are brittle and break, 6) hazard lights switch is broken, replaced and broke again three days later. 7) Rear hatch door unlatches when gremlins want in or out, 8) rear door latch passenger side won’t latch. A door I rarely used.

Read a few previous posts on BMW lease buyout. I had a buyout price of 33k. Was offered 27k buyout at the end of the lease. The price was still too high compared to Market so I turned the car in, terminated the lease and paid $375 disposition fee. Now the same car is listed at 23k CPO. I approached the dealer to buy it but they refused. According to the dealer BMW and financials services are not allowing them to sell the car at the listed price 23k to me. I would have to pay 27k. The dealer is completely transparent about bmw’s poor practices. According to the dealer BMW and FS don’t want to expose this practice as all previous customers will demand a price adjustment. BMW FS is extremely aggrogrant and says it’s an issue BMW NA and dealership need to address. Dealership is willing to sell if I register at a different address. BMW NA will not respond. The brand is untrustworthy. Period.

I Vikash ** owner of my 320D BMW, which I had purchase on 14th Feb 2018 from RANCHI JHARKHAND sharing here my experience with this brand and their agencies. The tyre of left side both front and rear crack at ones on running condition on 22nd Dec 2018 on smooth road in a speed of 50 to 60 km/hr. Now see the quality of material using by this brand. The agency persons of Ranchi are not able to clear the reason. And also they are worst in giving updates. I had drived my car approx 14000 km and BMW given me this gift. I am totally dissatisfied of my decision for going to purchase this BRAND.

I bought 2013 BMW 328i xDrive in Sterling, VA. My car has 74k miles on it. This car brand new is about 40k. Total repair cost so far: - At 47k miles - transfer case cover failed. - Cost to repair - $7,500. - At 73k miles - Head display unit, where you see navigation & radio etc, froze and failed. - Cost to repair - $2,200. - At 73k miles - Engine valve cover gasket started leaking oil and the Sterling BMW told me that it is at 8 on a scale of 10 to leak fire and catch fire. - Cost to repair - $1,000. TOTAL COST OF REPAIRS SO FAR - CLOSE TO $11,000 = CLOSE TO 25% OF NEW CAR PURCHASE PRICE.

I had a big disappointment with this company. I leased a BMW and when it was returned I was charged for the tires. I had the worst experience with their service. They charged me for new tires and I only had the car for 2 years and only run it for 15,000 miles. I have never had any problem with other car leases before and I have been leasing cars for over 10 years. I do not understand why BMW has these strict policies on place and other named (cars) brands not. I guess they lose another good client.

I bought BMW X1 2014 model and it has Run Flat tires. I had worst experience with these tires. I had to change 4 tires within 2 years which costed me $1200. I never had any problem with other cars with regular tires and never had any flat tire with regular tires. I do not understand why BMW RFT's (Pirelli Cinturato tires) giving so much trouble. Every 3 months one of the tires will be flat and there is no fix except new tire which cost me $300 and waste of time to visit the dealer and not having car for 1 day. Worst thing is I had to replace the same tire (brand new) within 3 months. Enough is enough. I am selling my BMW and going for regular tire vehicle. It's nightmare situation with the Run Flat tires. The road condition where I drive is pretty decent and very less probability of nails and flat tires. There is flaw with these Pirelli Cinturato tires which is giving me nightmare and financial burden.

Yesterday afternoon 4pm my car X5 2018 suddenly stop at middle of highway. I’m so nervous and scare. It was so dangerous. I was two boys still small, my boys nervous and cry make my feelings more panic. I dunno what to do. So I use my car call out road assistance for help. But they said my car no under registers???? My dealer ignore me. She said, "I can't do anything. You have to call customer service yourself." This is the service from BMW. I bought this car at auto Bavaria Glenmarie with Adrienne (**). She ask me handle myself. Omg???? This is nightmare for me in my life and nobody help.

I have a very big disappointment with the way your services are rendered with regards to availability of Parts. Anyone who purchases BMW expects no harassment and quick service from your company’s end. However this is my second instance that my car is hold in your service center for at least 25 days due to non-availability of part that is as common as a headlight.

To all that might take an interest in this; this is my first time posting on any consumer complaint forum. So hopefully people don't make the mistake of purchasing a 2009-2014 BMW with an N63 engine and affects five different vehicle classes. These cars are lemons with a long history of mechanical problems, and a class action lawsuit filed in 2015 for excessive oil consumption, drained batteries, and other problems affected by the oil cooled parts inside the car. Visit: ** to see full notice of the court documents, and full story. The final date for filing any paperwork to claim your vehicle under the class action was October 10th 2018. Too bad BMW has failed to properly notify owners about this, and still continue to sell these cars without advising anyone about the litigation behind them.

My 2017 330e has less than 6000 miles and broke down while I was out of state on vacation. Needless to say it ruined my vacation having to spend my time dealing with BMW and leaving it in CA while I had to rent a car to get back to NV. 2 weeks in the shop and no loaner car given. BMW offers a reunite program but only 250 miles or under warranty repairs. I call BS! They want to charge me the difference in mileage for the return of my vehicle which is $250. For the amount of money I pay to have this luxury vehicle they can’t get it back to me? I had to get a rental car to get home, now I have to buy a plane ticket to go get it and drive it back? No one will help me and I can’t even get through to customer service. I will never purchase another BMW again. I’m going back to Toyota. They treat you a whole lot better.

Unsafe unreliable products. Owned this vehicle for a year and a half. Have been able to drive it for 4 months of that, with no replacements offered during down time. Don’t have the time or energy left to delve into the details of all the headaches and frustrations with my X6 hybrid, or the $20k+(Seriously, no joke!!) it has cost in repairs the past year and a half.

My BMW X5 diesel 2017 has 16000 miles and has died 2 times in the middle of the road. Abruptly stopped, almost hit twice in the side and rear end. I had a BMW 535 diesel and the same experience at 36,000+ miles. All 3 times, major fuel pump failures with no advanced warning. Stranded two times, 4 hour tow wait time! Uhg! Glad I had AAA towing as a backup!

BMW limited warranty is a joke, BMW customer relations is a joke, BMW customer reimbursement center is a joke as well. One star is a understatement! Would not waste your time on this overpriced garbage unless you have money to burn and time to waste! Avoid BMW like the plague! Customer service is the pits! Trying to have anything repaired by them is a joke and a waste of time. How many recalls does a car need before they will buy it back? You have been warned. Stay clear.

I had a 2006 330i replaced all window regulators at $285.00 per window, replaced cly head assy. Steering angle sensor. Traded that P.O.S. In to BMW dealer for a 2010 X3. I have replaced all 4 window regulators and both rear regulators broke again today 9/19/2018 (no recall???). On this car, steering angle sensor for 4x4 light and brake light on $326.00. On airbag light came on took car to Roseville BMW for recall repair of passenger seat mat on 5/31/2018 they ordered part and said will call me when it comes in, and no one can sit in passenger seat until repaired, well, today is 9/19/2018 and they have not called me that the part is in yet!!!

I'm leasing a 2017 230i xDrive Convertible. In one year and 12K miles, I've already had to replace 3 run flat tires at a cost of $400-$500. Now I know why I was offered insurance at the time of my lease, which I didn't take. I've never needed it before. No one explained the issues with these tires. Now I find myself either having to make a one time payment of $1,300 for the insurance for the remainder of my lease; put regular tires on the car but run the risk of damaging the transfer case ($4-5K repair) or continuing replacing tires every time I hit a pothole. This is my Ultimate Driving Experience; NOT!!! Horrific experience; never again; a total disappointment.

I have a BMW X5 (2012) which I purchased new, it had an AC problem however that won't be fixed by BMW. Here is my story on the X5. After warranty is done at 50K miles this is where all the troubles start. Thermostat failure a 2500$ repair, Burnt Oil smell, fluid leak repair $2500 in 2016 by a BMW Repair service. Took it to the dealer to see if it would resolve and he replaced the same Oil Gasket leak at East Bay BMW in Pleasanton, CA for roughly $2500 in Aug 2017. Now I take it back to the dealer and ask him about the 2 year warranty and he says it is a different issue and I need to spend another $1500 to get this fixed. There is no end to the excuses for bad repairs but I wanted to call out that my experience with BMW and their repair technicians is so poor that they refuse to accept responsibility or address the issue.

I had an issue with a BMW dealership - Coast BMW from San Luis Obispo to be precise. They have been dishonest and unreliable. Save yourself the time, go somewhere else. I contacted BMW customer relations CustomerRelations@bmwusa.com and after a few generic non-answer I was finally told the truth. You are on your own, BMW USA could not care less what happens in the so called BMW dealership.

X28i X1 - Car with 75000 mile completely shut off in middle of traffic with catastrophic engine failure due to timing chain. We were lucky we were not killed. Cost us $8000 to replace engine (we still owe on the vehicle loan to begin with). Drove the car once and now it needs a new battery and alternator. Piece of crap and BMW should step up and reimburse us for this repair as they know this problem exists.

I am leasing a 2017 BMW 330i BMW. I really like my BMW car. On Sunday July the 30th my daughter and her daughter three month old baby girl were in the back seat in my BMW. My daughter ask if I would stop her Wendy's at 3041 Headland Dr. When my daughter got out of the car to go into Wendy's her daughter was asleep. I was sitting in the first seat on my phone. After about two minutes later I heard my granddaughter crying. I opened my door to get out and to get in the back seat with my three month old granddaughter. I shut the driver's door and went to open the back door and it was locked and went back to open the driver's door which I had just got out of and it was locked also. I checked all doors and they were all locked.

BMW North Scottsdale took action to correct this situation. I can honor and respect a company that does the right thing and they have changed my mind about how I feel not only about BMW but about Penske Automotive Group. Thank you guys I appreciate what you have done not only for my car but for my family.

Replaced and paid 1000 dollars for front side camera on a BMW 550I 2011-2012. This issue was caused due the faulty design of camera system where the water intrudes and damages the camera and wire harness. This should be recall and be replaced in all BMW maintained cars. Totally tired of this car since as it has given me so much stress.

I have been in contact with Tom ** BMW, Jacksonville, FL and there is a 280$ charge for the water test, plus the cost of repair, and I have to have my windshield replaced because the stripping is coming apart. I am appalled that I have had so many issues with this vehicle (2012 BMW 335i). When I purchased this car, my thinking was that I was receiving a premium vehicle; it is far from that. I could have saved a lot of money and purchased a Hyundai and still not have had this problems that I have had with this one. Thank you for taking time to read my complaint.

Honesty, integrity, service with these people is zero stars. They will lie to you and cheat you. Make you pay for things you did not accept until you actually read the bill then all they do is say “oh that was a mistake” after they try to make you sign the bill. Had a lot of issues with them personally and made my sister cry with her car purchase. Go elsewhere!

I drive the X3 M series. It has paddle shifters on the steering column making it a fun alternative to your standard automatic. The heads up display is something I never want to miss again since it helps tremendously when you are using the navigation system. No more taking your eyes off the road to look at a screen.

My overall experience with my BMW 4-Series Grand Coupe model: sports ride, awesome performance and sleek style. I like the navigation package because visually it is appealing and has several functionalities that are easy to use. The heated steering heats up to a comfortable setting for my hands. The heated seats, front and back, is extremely useful for my family on cold days. The seats are typical for a sports car. However, for a BMW, I expect that the seat should be more comfortable. Right now, the seats are too hard and very uncomfortable. I do not like the seats at all. In fact, I use Anne sit on a cushion in the not comfortable.

I absolutely love the 2017 BMW 7-Series. This is my second BMW and it's my all time favorite. This car drives like nothing I have driven before. I had owned a series 3 prior to this purchase and found that it was easy to park, but just not big enough for everything we do. That was the main determining factor in purchasing this car. The leg room in the back is what you find in the front seat. No worrying about the front seat hitting your knees when the front seat is adjusted. With the front seats as far back as possible, there is still ample leg room, even for a tall person.

I have truly enjoyed the 2014 BMW convertible. It is just fun to drive. I often get told how nice it is. The take off is fast and the controls on the wheel make it less distracting to answer phone or navigate the radio. The overall look is very attractive. I am very short and the seats fit me perfectly. They allow a large range of positions so it also helps my pain from a cancer removal. By the way, the truck release on the key remote drives me nuts. It's like it has a combination of buttons to hit. The car also has a very small trunk so I am not able to purchase larger items.

We love the style lines and color of BMW 328i. It's a well-rounded car with its size, luxury features, maintenance and insurance costs. When test driving it we were really impressed with how quickly it responds to the driver. It drives like a dream. We also like the convenience features, quality feels when you close the doors and touch the fabrics/ Materials used inside. Very pretty color and we enjoyed the car dealership's low pressure, friendly and helpful attitude. Phone interaction and price were all attractive to us. However, I wish the engine sounded deeper/ Stronger. Wish it had a standard rearview camera, it seems strange a luxury car brand would not have this as standard today. Also, why do all BWM's eventually smell like crayon?

I have a BMW X3 30i and my brake light, 4x4 light, and airbag light came on. I found out it may be my actuator, transfer case, or transfer gear. Anyways to make a long story short, I looked up this issue and found out this is not just a small problem but many older BMWs are all having the same problem. Apparently, they made the transfer gear out of plastic which tends to wear out right away. I thought this was something that maybe just a few cars were experiencing, but going on the internet, a lot of these BMWs are having the same problem. Is there a recall for this issue because there should be if BMW is making this actuator to fail on a lot of BMWs.

I have a 2013 BMW 328i with just under 40,000 miles. The fuel pump went out last Friday 6/15/2018. No excuse for a fuel pump going out at this point. It is still under the 50,000 mile warranty criteria, but over the time limit. I received no satisfaction from the dealer or BMW customer service for replacing the pump at no cost or reduced cost to me. Apparently BMW values dollars over customer service and reliability. Highly recommend against anyone purchasing a BMW.

I purchased this BMW 330i vehicle used and while I got it for a great deal, I've had issues with it ever since. First, the engine went out then had issues with the car stalling. Not so good luck with the vehicle. It dawned on me that the previous owners probably did not take care of the vehicle which is why it had so many issues. Nevertheless, the car does have good features such as heated seats. I also like how the battery is located in the back. The car is really good in bad weather conditions such as snow and ice. I also like how there is a computerized screen which has various options on it for service and radio.

I chose BMW S3 because, although roomy enough for my family of five, it still feels more sporty than mini SUV. I love the sunroof, the leather seats, and other features that make it feel like a true luxury vehicle with great engineering. However, I don't like that maintenance and repair can be very costly. Also, the ride is a little jarring, and not as smooth as I would like. Nevertheless, I have really enjoyed driving my car. The control, and, road handling are amazing. The pick up is phenomenal, the steering is clean and tight, the ease and power of driving it make even boring tasks desirable. It's a great driving experience.

I've always wanted a BMW. When I chose this car I was not looking to buy a car but I fell in love with the look of this car. Then I took it for a test drive and found that it was such a fun car to drive. I was hooked and it drove like a dream. It's very fast and handles very well. It's also beautiful and comfortable. I loved the color combination with the black exterior and gray interior. It has many airbags and it's a very safe car to drive. I also love that it has a GPS in the dash. And I like that I can switch from comfort mode to fast with a touch of a button. I like the backup camera as it comes in very handy too. But I wish I had paid more attention to the back seat as it is very tight. Although, it is comfortable if you're very short. Other than that, I would recommend this car to family and friends. Will also only buy BMW from now on.

I bought 2013 ActiveHybrid 3 from Patrick BMW at 15000 miles. (Certified Car), this car has been in and out of dealership for multiple issues, electrical and body. For some reason they are not able to fix the car. It is quite frustrating that both dealership and BMW North America is not willing to take up the responsibility for manufacturing the faulty vehicle and selling the faulty vehicle. The resolution that the BMW North America offered for a vehicle worth over US $30000 driven only 15000 miles that stayed in dealership (in and out) was only $1000 and that's it. I totally feel cheated and robbed in daylight by Patrick BMW and BMW North America. My suggestion: Do not BUY BMW you feel or "ULTIMATE FOOLING MACHINE".

The BMW 300 is great for everyday driving. I love driving its 6 speed manual transmission! It's super fun to drive around town as well as long distances. The hands free features are also well designed. But, even though it's a German car, it's awful in the snow. We were very surprised by the poor handling in snowy conditions. We would not purchase this model again because of the climate we live in. It does not handle slick roads or snow well at all. Taking this into consideration, we might look at a different model. We really only bought it for the manual transmission.

I leased a 2015 BMW 428I - I have had timely payment without interruptions. I have had very minor maintenance issues. BUT it seems as I have found myself with an ongoing to date unresolved electrical issue -- specific to the radio. I have take this car 5 times back to the dealer to no avail. I am without my car for days and sometime weeks. And it seems as if they cant get it right. As I am now again experiencing malfunctions yet again with the RADIO. I have exhausted all energy with this. My lease is up in two months --- I have opted to contact BMW and suggest/offer to at this point just return the car two months early as it makes no sense to again take the car back to the dealer for the SAME ongoing issue and have them keep the car for days and so thereafter have the same issue reappear.

My 2012 BMW X5 was recalled and I took it to BMW of North Scottsdale to have the work done. They had to remove the oil filter or something and apparently did not bleed it properly. I went on a trip and limped into Denver where I took it to Schomp BMW. They had to replace the oil pump ---it must have burned out due to air in the line. NOW apparently due to the oil pump going out the ENGINE has major problems and the cheapest way to fix it is replace the engine. There is a rocker arm problem with some of this year's but mine is not in the VIN # for that problem so is likely a rod.