BMW Reviews

Additionally, the insurance I purchased through them turned out to be a waste. It didn’t cover the issues I faced, and I received no assistance in resolving my claims. Overall, the entire experience has been extremely frustrating and disappointing. I would not recommend this BMW brand and dealership to anyone looking for a reliable and supportive customer service experience after buying a vehicle. It’s clear that their primary focus is on making money rather than ensuring customer satisfaction.

So, all to say BMWs are a RIPOFF They are expensive pieces of JUNK, high end priced automobiles with high maintenance designed to take your money by saying they are luxury cars. They are Not made well or should I say designed to be repaired all the time so BMW stays in business. Unfortunately, we have bought into this as a High End Status Vehicle.. German made foolishness is what I say…. Other models purchased was two 535i sedans, X5 SUV.

Now they state that because the oil filter was not their brand, they are refusing to repair the vehicle. The oil filter was clearly functioning appropriately and the oil was clean when they did the pre service oil check before the inspection of the light, not to mention the aftermarket oil filter is not an alteration to the mechanics of the vehicle in any way. The vehicle has had routine maintenance every 10,000mi. I am sick over having a new vehicle that I cannot afford to repair or even trade out of. I am a single mom who works really hard and goes to school full time, this has been an absolute nightmare for me for 5 weeks now.

Our rear run flat tires needed to be replaced around 18,000 miles due to excessive wear on the inside, factory settings and only option is to rotate for a couple more miles.... Dealer makes no effort to suggest this at service times. For a vehicle advertised as the ultimate handling machine this model handles (floats) like a boat, the lane departure vibrates continuously on bumpy or curvy roads, the fix is just turn it off.... Too bad. We've had many BMWs over the years, sadly the lack of concern and follow up for our issues and the overall quality of the brand no longer deserves our business.

At this point it was revealed that the car was not certified and that they would have to buy me a warranty for 6 months because it was an error on their end and all paperwork was complete. I leave the lot finally relieved things worked out and that Sunday which was Super Bowl Sunday my car stopped on me on the way to watch the game. I sat for 10 minutes and the vehicle finally started back. I called first thing Monday morning and let BMW Palm Springs know what had occurred, they then informed me I needed to bring the car to Palm Springs for diagnostic well at the time I was working in Glendale so I didn’t want to risk driving from Glendale to Palm Springs so I took the car to Pacific BMW.

The next day I get a text and email stating the transmission had dropped, the engine had a crack and the back brakes were bad and the total for everything was 5876. I was lost for words, I called and called until finally they agreed to fix the issues no cost to me. I get the car back a month later and the car alerts me my brakes are bad again. I call BMW Palm Springs like how is this possible, again they say you have to bring the vehicle in because it may be an error. I get a call and text three days later saying not are my front brakes bad but I have a brake line leak, they were willing to fix the brakes but the brake line leak which cost 3484 would need to through my warranty. I then find out through my warranty that a car I have really only had in my possession for two months is not covered from bumper to bumper warranty and that I would have to pay these damages myself.

Basically I paid for a car that had issues and I understand they can’t foresee something’s but BMW does a thorough diagnostic to all their cars so there is no way these things were missed, what happen is I was sold a lemon. I have contacted the lemon law attorneys and they said because they paid for all the other stuff and I do have a warranty even if it doesn’t cover everything I don’t have a case.

Please anyone help me or guide me where to go. I am a single mother who wanted to reward myself with a foreign new car and has been given nothing but hell and not one person at BMW Palm Springs has even bothered to fix this situation. I have spoken with the General manager Bob, used sales manager Vanesha and nothing has happened. Now I have to resort to trying to buy another car because the car has since been pulling as I try excel, I just want to know who I can speak and to warn any purchasing a used car from this lot. If you are not buying a brand new car they don’t car once you have pulled off the lot. I have yet to hear from BMW of USA who I emailed my concerns back in February and still nothing, I guess I didn’t spend enough money so my concerns don’t matter.

Warranty company let me know that parts and labor were covered and to have BMW send over the Paperwork. I let BMW know and weeks go by with no response. So I called maybe 20 times, left messages BMW but no one returned my calls so I drove back up to BMW of Alexandria and talked to the service adviser (Bella **) and she told me that the warranty will only cover part of the labor hours and I would have to foot the bill for the rest after telling me that it was fully covered and I'll only have to pay my deductible.

Also let me know that they need their loner back for "Paying Customers." I went a step further by asking to speak to the service manager but was directed to the service director (Steve **) and he stated that I had the loaner too long and would have to bring it back and pick my car up. I talked to the GM (Omar **). I didn't understand why how it was my fault for having the loaner too long and they had my car and didn't communicate with me until I asked to speak to the service manager of the dealership and he was no help at all. When I let him know how the customer service was he said I stand behind my "Service Department" I said no problem! And told him I would just come get my car and drop their loaner off. Horrible Miscommunication, poor customer service, if I could give this dealership "0" stars I definitely would without a question.

They would call me every few days to bring the loaner to the dealership to inspect it, but won't return my calls concerning the service I'm getting on my car. I've been in this Loaner for almost 40 days now, the loaner is too small (BMW 330) compared to my BMW X3. I can't fit my equipment in the loaner so I'm losing money with my business I have. I've been humble the whole time.

BMW Group was no help neither when I let them know how the customer service was, they also said "We stand behind the service department." I was and through the whole process and tried to communicate effectively. Please skip this dealership and drive a few miles to another one. When I tell you they're rude oh wow! They don't even start off nice! Once you walk into the dealership that's when it starts. Very unprofessional.

Case/Point: M4 Competition purchased via military sales program; within months of receiving vehicle, leather on door handles began to peel; stitching on seats were problematic; constant squeaking brakes (when applying) and rattling in the dash. Clearly a lack of quality control and craftsmanship/workmanship problem from the factory!

Concerns of workmanship on interior/exterior were brought to the attention of BMW a few months (via email and dealership eyes on) after receiving vehicle. BMW Vicenza acknowledged concerns and committed to fixing the problems and in the replacement of both door panels in writing via email and under warranty. Replacement of passenger side panel was completed in Dec 2023 and left side replacement panel was on order as of 21 Feb 23 (per dealership email).

Now, I am told that they will not replace driver side panel because it is "too expensive" and that according to HQ, Corporate BMW, Munich - the interior driver and passenger leather peal to door handles is caused by "external agents." I find this hard to believe as the interior seats/panels never received a cleaning agent from date of receipt to present (18 Mar 24). I purposefully did not apply anything to the seats or have anyone sit in the passenger or back seats because I new that the panels / seats would be tested to determine the cause of leather peal on the door handles and the faulty stitching of the front and rear seats. So, if their assessment is correct, that the damage to door handles is due to external agents, it is due to the internal contaminants of the facility and of their detailer applying product to the interior of the vehicle after a long-term maintenance period.

Further, as vehicle has been in the shop more times that I can count on two hands due to rattling in the dash, squeaking brakes etc. on each occasion, I have checked the BMW app (snapped photo in real time) for status of vehicle. Each time, vehicle doors and convertible top remained opened days on end resulting in contaminants within the maintenance facility to enter and settle on the interior of the vehicle. As a result, I have had the car dealership detail the interior in its entirety twice.

As for the seat stitching - dealership said it was normal (pictures attached); I’ll let you decide! As for the constant (when applying) squeaking brakes, it is normal for a $100K vehicle; as for the rattling in the dash, still problematic – constant. Going in for the same problem again – this will make the 4th or 5th time in for the problem. As a concerned consumer, do your due diligence; weigh the pros and cons before making your next purchase via military sales overseas and having the vehicle remain in the overseas environment long-term until your Permeant Change of Station back to the U.S. Concerned owner.

Injector #5 was fine, didn't need replacement, only #1 did (obvious, as only plug #1 was fouled, all others were fine). Tech misdiagnosed #5 due to misfires, that were caused by the original coil packs needing replacement. I bought $1200 worth of parts, worked on car 12 hours, and it's now PERFECT. One of their techs could have done the job done in <8 hours, even taking their time and a long lunch break ($1200 labor). If they charged DOUBLE the price on parts from what I got, $2400, you'd STILL get a total bill of LESS than $4k. I can't address their sales team, but I can say with absolute certainty that their service department will happily rip your face off, without compunction. Better to use Dubbles or somebody else. These guys are disgusting.

BMW has advised me to stop driving my car, but this is my only car and I have to get to work to pay bills like everyone else. Seems like BMW doesn't really care about a situation like this unless something deadly does in fact happen. It shouldn't come to that. And a car manufacturer should care more about the people that are driving the vehicles that it makes rather than making a dollar. If anyone wants to contact me with questions I can provide pictures and videos and notarized statements from BMW saying that they can't fix this problem even though it's a software update or a sensor replacement or completely new dash..... Either way I'm pretty sure that's the better alternative than people dying because of their negligence.

I recently encountered a significant issue with my leased BMW vehicle, and I feel compelled to share what can only be described as a nightmarish experience with BMW’s customer service. Despite the brand’s longstanding reputation for luxury and quality, my recent interaction has left me profoundly dissatisfied. Upon raising a legitimate concern about the tires on my BMW, I expected a prompt and considerate response. Unfortunately, what I received was far from it. The proposed resolution – a mere $400 off a new set of tires – felt like a token gesture, completely inadequate given the premium nature of BMW vehicles.

Adding to the disappointment was the apparent lack of concern for customers who invest in additional packages, such as the tire and wheel protection plan. Despite having this coverage, the response to wear and tear on tires with only 19,000 miles was shockingly unsatisfactory. The customer service experience conveyed an unsettling sense of indifference, prompting serious doubts about whether BMW truly values its customers. This horrible experience on a leased vehicle, a situation where customer satisfaction should be paramount, has further eroded my trust in the brand.

In light of this superbly negative encounter, I am compelled to reconsider my future choices in luxury vehicles. I believe in transparent and customer-centric interactions, and unfortunately, my recent experience with BMW fell egregiously short of those expectations. This review serves as a cautionary tale for potential BMW enthusiasts and a plea for the brand to seriously reevaluate and improve its customer service practices. The negative impact of this encounter is undeniable, and I sincerely hope that this feedback prompts meaningful changes for the benefit of future customers.

When the weather temperatures goes down after -5 the battery range is very low compared to what BMW said even with the temperature drops. They said on the website and the service people said it drive to 444km winter time 20% less than that around like 350km but right now I'm getting a range of 100% of charge 250km which is off the margin from what they said. Now I called BMW Canada they said 80% I will get 250km but this is 100% not true since I'm reaching 250km for full charge. Then I took the vehicle to the dealer and they said, "We can't do anything about the vehicle," and this is perfectly fine and this is what I get which is false advertisement.

Then also I gave the sales manager to give the vehicle to drive and look at the range. He said I will get 300-320 range fully charged but that was also in the paperwork or anything and was false. Nowhere in the website I see those details to see Canadian lowered temperatures range specifications. Even they didn't tell me what the lowest range I'll be getting, they only told me 350km but that was not true. Right now I would like to switch my car but they don't want to switch because they know the vehicle price changed because of the market and it's no good.

The sales manager said that I have to see an lawyer to fix this issue with switching the vehicle. I took the vehicle back onto the road with 100% charge. After everything I'm only getting 240-250km and then I try to charge the vehicle in Mississauga area. There is not many places to charge this vehicle. There is a lot of EV charger I can charge but I have to wait minimum 8 hours for it to charge. They told me that I can charge on even tesla chargers but the charger does not fit for BMW. Then I found the EV charger in 2-3 other places but they are out of order for this BMW and finally when I went to shell to charge the car there was 2 people in line waiting for them to complete and once it was my turn to charge it took 41 min to get to 70%.

The next day I went to another branch of BMW in aurora. They said they don't make adapters for tesla use but at the same time I called my salesman and he said I can use the same charger and told me that, "If that's an issue you can find it online aftermarket." Now I don't know why I still am stuck with this vehicle in cold weather and don't know what I can do still even though the temp outside hasn't reached that bad it still gives low range amount. Wondering how much it would decrease if it was colder. I just want a correct solution for this issue. For those people getting the EV BMW i4 35 highly recommend that you not get the vehicle and if you are planning to get it clarify with the sales people about this issue because I'm still fight for this issue.

Upon reaching out to Southpoint, we learned that insights into the car's issues would be available once a diagnostic evaluation could be conducted, initiating the opening of a help ticket with BMW on December 28, 2023. Subsequently, we received disheartening news— the vehicle's engine was malfunctioning, and the cause remained unknown. The proposed solution was to replace the entire engine of this ostensibly brand-new vehicle.

We expressed our dissatisfaction to Southpoint BMW that accepting a brand-new vehicle requiring a complete engine replacement with less than 6000 miles was unacceptable, anticipating irreparable repercussions on the car's future performance and reliability. This situation has led us to question whether the vehicle is a lemon or indicative of a defective product.

Acknowledging our concerns, Southpoint BMW assured us of their understanding and committed to presenting viable options for resolution. Among these options are potential avenues like a buyback or repurchase of a new vehicle, aimed at addressing the inconvenience and restoring our confidence in the product. Southpoint BMW's reluctance to address the issue fairly raises concerns about its commitment to ethical business practices, suggesting a focus on financial interests over customer satisfaction. This prompts a closer examination of the dealership's balance between profit motives and customer-centric values.

The engine starter broke down within 5 years with 51k miles of car makes me believe it is a manufacturing defect and the expenses should be reimbursed by BMW. I called US headquarter customer service and the person (his name is Jake) claimed the part is out of warranty and nothing he can help. I’d like to leave my experience here so buyer are aware.

While still on that conference call in Car Play mode, I then attempt to call that person back and my device is dropped from Car Play altogether; forcing me now to continue that call in handheld mode. This is no good in many states where handsfree is required and the law. I noticed this 2-3 weeks after purchasing my beautiful M550i and brought it to the attention of the dealership, and I was ridiculed and told I was doing something wrong. I then tried the same in a Prius and it worked fine. I also tried a Ford Explorer, Jaguar F-Pace, Mercedes S-500, and a Lexus. No issues at all. I then called BMW and got into it with their customer advocacy team and was told there were no issues. I finally went back to the same dealership and we tried 2 more brand new BMWs from the show floor. We tried an M-5 and an X-3. They all showed the same problem.

I finally received a text message from my Sales Person telling me that the issue was known within BMW and that they were not going to do anything about it because no one else is complaining. My real reason for wanting this to work is because I wanted a semi high performance vehicle that looked good and was powerful on the road. I’m also in high-end technical sales and with being more and more remote in the post-pandemic era, customers want to be more virtual than ever. The fact that BMW acknowledges the problem and doesn’t care to fix it is embarrassing when compared to a 20k used Toyota Prius where Car Play works perfectly fine and with no issues. The issue was so prevalent that I hardly drive the car and just this past week, I sold it back to the dealership. The car is truly an awesome and fun car to drive, but for almost 90k, I expected it to perform better. The car was my office on the road and it was a disappointment.

Shame on you BMW! If a Prius can do it, so can you. The issue is software related and can be fixed. Your total lack of customer service and complacent ways in that your cars are great, which they are, and not wanting to fix is a shame. With current high inflation and a slower economy, all consumers should be aware of what they will encounter when buying a new BMW.

Don't buy your vehicle from Rallye BMW, NY and don't trust what they tell you, since they don't honor their word or their vehicles after you purchase it. The Rallye BMW sales manager is a double talking scam artist that lies to you whenever you speak with him. I'm curious to see how many other people are having the same problem with their electric 2024 BMW iX. I guess, I should have believed the poor BMW reliability reviews, and kept my 2017 Audi S7 that I had no problems with. I'm wondering if and what BMW, N.A. can do to finally resolve this problem with their electric vehicle?