BMW Reviews

Have a 2022 X5 and it has been in the shop now 3 times in the last 6 months. First time car would not start and had to tow it to dealer, they had to reinstall all software. 2nd time car showed a power failure code and it said not to drive it as it could cause a wreck. I had to tow it there once again. 3rd time is now and it is the same as the 2nd reason. New batteries and circuit boards were replace both times. SO I called BMW to see if they would extend my factory warranty due to these issues as it is about up. NO compassion or understanding of the issue. I was denied right off the bat. The lady said BMW will never extend warranty. I will never own another BMW as this has been the worst car out of about 50 that I have owned. See Ya BMW.

I have owned BMWs my entire life, but never again after my wife’s oil pump failed after only 25,000 miles and BMW won’t offer assistance. After some research, this is a very common problem due to cost-cutting on the oil pump assembly (using a plastic gear) and software issues that put too much strain on it. It’s frankly absurd that BMW won’t admit fault here. To make matters worse, the representative I spoke to from BMW NA was incredibly rude and offered no information about how long a review of the issue would even take. The whole process seemed designed to make people give up and pay out of pocket. Also, their cars are incredibly overweight now and not fun to drive whatsoever.

2021 BMW X3 bought used and in two year period has cost over 10,000 in repairs. This is my second BMW and this particular car is made of all plastic which apparently does not do good in hot Florida weather. How can such a so called great company continue to sell bad cars. Unfortunately I owe too much to even trade in this lemon.

I leased a 2024 BMW XM Red Label in March of 2025, the most expensive car I have ever owned. The dash has a horrible vibration during the revving of the engine and more so during certain pitches of music. I had the car in 5 times for this issue. They are unable to fix it. I just received a call from BMW Genius and they told me basically, there is nothing they can do and that I need to live with it. I am gutted! I was such a BMW fanatic and loyal fan. But, never again! They lost an extremely loyal customer!

My husband and I purchased a 2022 BMW 840i from BMW of Arlington (Group 1 Automotive) in March 2025. Within days, the car showed issues — a broken underbody protection panel and tire defects that should have been covered under the BMW warranty. Instead, the dealership charged us for tire replacement, even though Road Hazard Tire & Wheel Protection was included in our GM Financial contract. The refund was issued only after repeated escalation.

I order and paid $330.00 for a remote start upgrade through the BMW ConnectedDrive app. After the software was installed my car would not start. Had my car towed to the dealership for them to tell me that my 2024 BMW X3 with 19,000 miles battery was dead. The dealership informed me the battery was not under warranty and I would have to pay for the new battery and labor. The service guy told me it was a parasitic drain to battery and he did not know why BMW offer the remote start installation through the ConnectedDrive. I contact BMW and explained the issue, someone was suppose to follow back up with me but as yet I have not received a phone call or email.

Quality of their cars and their customer service has gone to the dumps. If you want exploding sunroofs when your BMW is just a couple of months old and you want to deal with the aggravation of the BMW dealership telling you that it's your fault and not their defective products, then go ahead and purchase one.

I used to drive BMW for almost 8 years. I purchased a used 2022 BMW 530i M package in Sept. 2024. Mileage was around 40000. Car has a problem with wiring. Mr. Mickey Mouse ate the wires because BMW uses some plastic material that Mickey Mouse likes it to eat. When I took it to the worthless Pacific BMW dealership in Glendale, California, not even they did not told me that this car brought here by the previous owner, for the same issue they charged me $1,500 (highway robbery) to check the Intech, although they knew the issue already. They said it is not under warranty. What an honest dealership! The worst after sales services.

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure.

I’m writing this review because I now have had some of the most horrible experiences with multiple employees in all departments I've interacted with. This company has no respect for its customers or accountability. They mislead and mistreat people repeatedly. They lie to your face and often do it rudely. Do not buy or lease any cars from them. They are evil!

I have owned a total of four different BMW vehicles. I recently purchased a BMW X5 2024 model. I’m extremely disappointed in the quality of the air conditioner, at full power, it still only produces about the half or less than most other vehicles I’ve been in. Also, the seat heater is absolutely terrible, when it’s on full heat, it’s barely detectable. Additionally, app is very poorly done. I’m seriously considering selling this vehicle for something with actual luxury quality.

We own a BMW X7 that is still under warranty with less than 25,000 miles on it. During a recent road trip from Washington to Kalispell, Montana, the coolant pump suddenly failed and started leaking. This was not only inconvenient but also incredibly disappointing for a so-called "luxury" vehicle that hasn't even reached 25K miles.

I’ve never been more disappointed in a luxury brand than I am with BMW. I purchased a 2018 BMW 740e thinking I was investing in performance, innovation, and most importantly — a company that stands behind its products. Unfortunately, I was wrong on all counts. BMW issued a technical service bulletin (SI B01 05 22) extending the warranty for the front and rear air suspension struts to 8 years or 80,000 miles because they know these parts are defective. My vehicle fell just 800 miles past that cutoff, and despite the obvious design flaw and the minuscule margin over the limit, BMW refused to honor the warranty. Even worse, I had already paid out of pocket to replace the driver's side suspension while still within the mileage requirement — and when I asked for reimbursement for that repair, they declined. I then asked them to at least cover the cost of the replacement part for the other side. Again, flat-out denied.

Do not buy or lease from BMW. BMW IX 2025 electric my first BMW has been full of glitches since I drove it off the lot. After almost one year car accident due to malfunctions. BMW North America did a so called investigation that lasted almost 2 months and was unable to provide an explanation of why it malfunctioned. The car is unsafe and was returned back to me. They DO NOT CARE about quality or you and your loved ones' lives. You basically will be stuck with an unsafe unreliable vehicle you can’t drive. My previous electric car - Ford gave me zero problems and I wish I never traded it in for this so called luxury mess.

I bought my wife a 2023 X7 with the M package back in 2022. Her brakes have been squeaking for the last year. It's so bad that she is embarrassed when she pulls into a strip mall or any other parking lot and people are around. People have actually put their hands over their ears as she comes to a stop. She brought her car into the dealership and they basically blew her off. They said that it's normal and there's nothing they could do about it because she has performance brakes. She did not need pads or rotors and only had 32k miles on the car. This was a huge slap in the face and I will never buy a BMW again for their horrible customer service and disrespect for their customers. I'd like to add that I have had a number of cars (Porsches, Audis and Mercedes) with performance brakes and never had squeaking.

I’ve been a customer since 2022. They advised a timing chain. It’s 2025 now and they are advising a timing chain again? I been coming back and forth since now the warranty is up they say I need one again. What a rip off.

I took my car for service. They decided to fix something else that I never told them to fix. After they fix it they calls me and say that not the problem. It's something else wrong with the car. I told them to fix the issue in the business instead they fix something else that wasn't the problem and charged me all this money. I have try to reach out to the manager however no response back. Then they decided to charge my car for a toll after the worker told me don't worry about the tolls. More lies. Now I received an bill about it and you'll charge me without my permission. I will never take my car there again. The BMW on Main Line will always overcharge you.

I took my 2016 BMW to the BMW North Milwaukee dealership on 4/18/25 for a repair. I left the car there. They gave me a loaner. They never called to tell me my car was done and ready to be picked up, so I went back before they closed. It was finished. But, when I went to drive it out of the service department, it now made a noise when I put the car in reverse - the back up sensor went off even though there wasn't anything behind me. I told my consultant. He looked at the car. We noticed that one front sensor was now crooked and the front license plate was bent. We didn't have time to stay and have it looked at/fixed. I brought it back today to have it fixed and they refused to fix it. The sensor noise was not there when I brought it in April and now there is a noise. They are telling me it is not their fault. I want them to fix my car!!!

I leased this car just 3 weeks ago and I got several problems, I sent a message to Hemet **, sales manager, at 10AM on 4/22 explaining how many problems I have in my car. Multiple several problems with photos and videos. NO ANSWER till this moment, not even text message. My recommendation was: if can send Bishoy ** the tech to see what's the problem. But even Bishoy did call, Hemet called one of my friends told him if he has a problem ask him to come to Long Beach.. THE WORST CUSTOMER SERVICE EVER I HAVE SEEN. CARELESS, NO SERVICE AT ALL FROM BOTH HEMET AND BISHOY. My car in the garage. Very scared to ride this car. I regret it that I got my car from this location. VERY BAD REPUTATION.

BMW might have the reputation of a luxury vehicle, but the experience that comes with it is anything but. First off, BMWs are among the top stolen vehicles—a fact that BMW is well aware of. And yet, their so-called security features are practically useless. The GPS tracker, which should help recover a stolen car, can be disabled in seconds, leaving you completely helpless.

Love the car — it delivers excellent performance, with precise handling, strong acceleration, and that signature BMW driving experience. However, there are several areas where the vehicle doesn’t quite meet expectations for a luxury SUV. The interior quality is underwhelming. Some of the materials and finishes feel cheaper than expected, and the overall craftsmanship falls short of BMW’s usual standards. Too many essential functions have been moved into the app, which creates unnecessary friction. Relying on your phone for basic controls isn’t always convenient and takes away from the intuitive feel you expect in a high-end vehicle.

I bought Brand New BMW X5. It came with a scratched windshield. At first they said I am over 90 days. But then the corporate guys said my warranty is 4yrs / 50k. But basically I am bouncing between the dealer and the Corporate customer service center. There is no way I can cause a nice curve line that is probably caused by the Viper blade arm either in the factory or the dealer.

I've been a car enthusiast all my life and never was more impressed when I took my first test drive with a BMW. (M440 X Coupe) The overall quality from performance. style, superior interior and handling was something like I've never experienced before. I had absolutely no hesitation after returning to the Dealership to custom order a new 440MX. For the first time when buying a new car the price wasn't even being considered. Now I realize why I've seen some car owners, who can't afford this quality of car, place BMW logos emblems on their lesser expensive cars.

I’m very disappointed from service department Elmhurst BMW in Illinois. Especially, John **! The only thing they’re trying to do is to rip you off! They don’t care about BMW reputation! I used to love these cars, but because of the really bad experience, wait BMW customer service. I’m gonna switch to somebody else!

Update: Today, I had a constructive conversation with Garrett from Sewell, and I want to share the outcome. Garrett approached our discussion with the utmost respect, humility, and genuine concern, which allowed us to gain a much clearer understanding of the situation.

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire recommended for the car will make loud popping noises in cooler weather when the wheel is turned deep at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires.

Over the last 10 months, we have had our x7 in the shop 8 times and it has been towed multiple times. First we had issues with the passenger rear door jamming and then drivetrain issues. We contacted customer care and they only offered to refund one month of payment. I am extremely disappointed with BMW’s reliability and the poor customer service.

Air bags didn’t deploy after a bad accident. I own a 2018 BMW X6. Spoke with Eddie in relation, like I stated in the above review. He stated they will pay for the rental car that I have been in since the accident and also give me 4k towards another vehicle with BMW which is nothing to put down on a BMW. He has not yet to return my phone calls or emails. Do not purchase this vehicle. Remember safety is always first. I could’ve lost my life. My head hit the window and I hurt my left leg. Maybe if the airbags would’ve deployed, this could’ve been prevented. We pay too much money for these vehicles for them not to protect us.

2020 BMW 330i. Just had to replace the entire shift assembly because car suddenly wouldn’t start or even shift into neutral. Cost $2800.00. Why would a shift assembly fail unless it was designed to fail and keep revenue flowing to BMW and dealerships. Never will I buy another vehicle made by BMW or any of its subsidiaries. Pure garbage.

Received horrible disrespectful, demeaning service from supervisor in dept in BMWFS that handled totaled car. She refused to listen and was oblivious to my reasonable request. Although she said I wasn’t responsible for any more payments I told her I was still bills. She said don’t worry it’s system generated. I asked if she could put that in writing. She replied she could only make verbal statements but not written ones. When I tried to explain why I felt more comfortable with it in writing she became nasty, aggressive unprofessional and hang up on me. Her attitude, disposition and inappropriate language reflected poorly on the BMW brand.