AutoNation Reviews

Ordered an item from Autonationparts.com that was not as expected on receipt. The same day received, we reached out to return the item. Two weeks later, after multiple prompts, they returned a phone call, promised a refund, and provided a shipping label for their Clearwater address. No response for 2 weeks. When we reached out, they claimed the item was "used" and then refused to provide a refund. I guess their definition of "used" is opening the box and having sunlight from our home hit it.

I ordered this part according to my vin # and they sent the wrong part. I paid $34. ** Completed Jul 20, 2026, $34.13. I asked for as returned label and refund this is what they sent me. "Hello Thomas **, Your return request has been approved. Return Order Number: ** Return Request Date: 07/27/2026. Please carefully repack the items that need to be returned including any documentation included with the original package and use the following return shipping label: View shipping label(s) Return Items: Product Name: Fuel Tank Filler Pipe Housing (84767896) Unit Price: $23 =Quantity: 1-Return Total: 13.78." WTH is this?????? "Thank you for shopping with us! Thanks! Fedlin ** AutoNationParts.com."

I decided to fall for the "We buy your car" and I got an offer which I just didn't want. So far everything good, I tell them thank you very much, but I wasn't selling at that price. Then I got an e-mail asking how much I was asking for, which replied with my amount. Next, I got another e-mail saying that wasn't an issue and they wanted to buy my car, and they asked me to go there to confirm the car was the one I offered (I actually introduced the VIN so they knew exactly my car). I decided to go, they made the same dumb practices of the cheap dealers, made me wait about 30 minutes to tell me the car was clean and they are willing to pay the amount they offer. So why you made me lose my time when I clearly said in 3 e-mails I didn't like their offer and I didn't want to lose my time going???, an unrespectable behavior of a cheap, Liar dealer.

DEVEN ** at Autonation Toyota in Tempe, AZ was wonderful. I had my 2001 RAV4 in for a multitude of age and mileage related service issues. After very thorough safety inspection a number of services were advised which I did. A number of parts needed to be ordered (25 year old car, 5 speed manual, 227,000 miles), routine things that had aged to the point of needing replacement. Mechanic was careful, thorough and meticulous and the entire job took several weeks; totally worth the wait. Deven kept me updated regularly. He and a co worker actually drove the car back to my home for me (I am currently a bit mobility challenged from complications of a leg fracture). Incredibly positive experience. I had purchased the car there in 2001 so I have a long history with this business. I have always felt well taken care of and never ripped off.

While paying for a tire package, this dealership has made it beyond difficult to get a tire fixed or replaced. Over 4 hours of waiting time, with no food or drink or a ride somewhere option. Every time!!! This has made me regret purchasing a vehicle and tire package from this company/dealership!

Minutes ago. Where to start. They put an warranty in my contract for 900 that I never knew about then the Jeep had problems. Went there. They told me that they fix it but all they did is shut off the engine light. They gave me an invoice for what they did. I went home after the manager told me I was raise wrong and he changed his mind and said I'm not getting my money back not knowing that I'm a master tech for 30 years. I checked what they said they did and guess what. Nothing was done so I called them. Told them what I found and told them to just give me the parts they did. LOL. Their tech said it needed a 600 part to fix it and it wasn't under warranty even though I bought it a week before and they said it had a warranty on it for 4 months or 4000. I might have put maybe 75 miles and the finance girl is real sneaky. I hope this help anyone to stay away.

The amount of time it takes to change 4 wheels on my jeep and this is the second visit for this. The first visit I was in at 8 am to have the wheels changed and I asked if they ordered the correct ones. I was told yes. 4 hours later I was told that they ordered the wrong wheels. I also asked if I could keep the old wheels and was told that I would have to pay a core charge of $25. Per wheel. This second visit I was in at 8:30 am. Finally at about 14:30 it was ready. Not sure why it takes 6 hours to change the wheels. I asked again about keeping the wheels and was told it would be a $50. Core charge per wheel. At that point I said no. They did fill my gas tank on the first visit and offered a rental car for the second visit which I declined. I didn't need it.

Stop the lies! The people there were nice. I fractured my foot and need money ASAP since I can't work. They said, "Bring your van over; we will cut you a check on the spot." So I did, we made a deal. They took possession of van. I deposited the check. The bank said there's a 7-day hold. 2 days later, Nissan Finance calls me, wanting me to make a payment or I will be charged late fees.

Service Department: If I could give less than 1 star I would. I had a check engine light come on my 2018 f350 diesel. Over boost condition. Adam and the service group have no clue what they are doing. I was charged nearly $400 for a diagnostic fee that included a failed turbo, oil pan gasket, rear ring and pinion, and failed track bar. After towing my vehicle from the stealership to an independent ford master mechanic, turns out I had two faulty sensors (not a failed turbo), a missing rear brake caliper bolt (not rear ring and pinon), track bar bushings and an upper oil pan gasket that needed repairs.

Went with the intention of selling my Chevy Equinox on Saturday online offer was $12400 after sitting for an hour and 45 minutes they came back with an appraiser of $9407. I expressed i was a loyal customer with my family and had purchased several auto (18) reply was that's what's worth. Well Carvana gave $12600 guess who missed out on a excellent condition - low milage - front line ready unit. Still scratching my head about the outcome. It shouldn't have take that long to be disappoint, while the representee was very cordial. also, I would think a dealership such as Auto Nation Doral would take better care of store appearance the customers chairs look like they have purchased since store open (worn - damaged) embarrassing. Completely disappointed in the process, guess I'm never going back! I think it's time for you all to think in replacing some management staff - or do what you guess do switch them to another location

Bought Jeep 90 day warranty or 4000 miles. It’s a joke. Doesn’t cover major electrical component and no rental car provided. In shop 2 week after 2 months ownership. Parts on back order no idea for time frame. Left me totally stranded. 15,000 miles on it.

I purchased a 2019 Lincoln Nautilus on May 5, 26. On the way home to Myrtle beach, I noticed some transmission issues. I called the dealership about the issue and no response. So I drove it back to Charleston (2.5 hours 1 way) for them to say they would take the car back and release the loan, that was May 12. Since then after many calls to the dealership, which I was never allowed to talk to the manager, I was told by the sales person they were working on it... How long does it take to fill out a release paper. I found out they are using my 90 day warranty to get the car fixed.... That seems crooked too. Still no car, still making payment, and have turned over the attorneys. If you read all of these BAD reviews and still buy a car there, well that's on you.... These folks LIE, and should be closed down.

Second time visiting AutoNation. They gave me a quote online, but when I arrived, they suddenly claimed issues with the vehicle to lowball the offer. Wasted an hour. I went to Carvana instead and got the full quoted price in 10 minutes. I won’t be returning to AutoNation.

Hours, time, and money wasted! I would not recommend this dealership to anyone. BEWARE! Based on my experience, they showed very little regard for my time, money, or commitment as a customer. Don't waste your time with this dealership. I spent several days negotiating the purchase of a 2022 GMC Sierra 3500 Denali. Before I ever paid for a third-party inspection, I had already informed the dealership that I intended to move forward with the purchase. The only remaining issue was correcting the tax calculation on the paperwork. Because I was committed to buying the truck, I paid $173 out of my own pocket for a third-party inspection. I also reviewed service records, obtained repair invoices, verified tax information directly with Mississippi authorities, and worked through financing and shipping details.

I had a great experience with Auto Nation Chevrolet on my recent visit. I went in for a total tune-up and fuel system cleaning. They sent me a video of work being performed and an inspection of my truck. They did the job in a timely manner and even gave me a ride home and picked me up after the work was done. Got to thank Aaron ** for keeping updated on the job. I will continue bringing my truck back for future work.

Was quoted an online offer to buy my car of $26,750. Vehicle was presented as represented and for no valid reasons offer was reduced to $23,317. A real bait and switch.

STAY AWAY!! AutoNation on South Broadway in Littleton, Colorado, is the most deceiving dealer I have ever come across. They do not deserve even one star: They would not honor their own website price and instead added $799 dealer handling fee (which was included already on the website price), $749 appearance protection, $749 dent protection, and $1,298 for tint and clear mask. When I was clear that I didn't want those items, they went into crickets mode. This literally was a 3-day process. By contrast, I bought a new 2026 Ram 2500 diesel from Carvana in 15 minutes - no haggling and up-front pricing. It gets delivered April 28!

Found 2017 advertised for $9,995. 64,000 miles. Got approved set a appt drove over 1 hour to get there, 1 hour back. Got there. No car. Said they just sold it & actually had 120.000 miles on it. Their bad. Lies. Doubt they ever had car. Only had one pic of it. No inside pics. Said they just got it. Tried to sell me a different red ride. They just got, with 88,000 miles on it. Rode hard, huge dent in the door, wrecked missing part of the trunk piece, that covers spare tire. Engine covered in dirt like it been sitting a while. Wanted 14,000. Needless to say I walked off & never looked back.

The finance department will change the term lengths and hope that you don't catch it. Unfortunately, this happened to me and I didn't realise this until a couple of days later when receiving loan information from the bank. The GM defends this practice by saying that you signed the documents, which I did, but it's not what I agreed to. What a terrible way for a business to operate!!!!

We were very disappointed with our experience at AutoNation. Their customer service was good and so was their sales staff. But their pricing was not reflected in what CarFax.com had told me. They had added at least $2,500.00 more to the price. We managed to get $1000.00 off from the quoted price. However, when we got my paperwork 3 days later, the finance guy, Robert **, had added $133.00 to the final sale price. The finance guy was more interested in selling the maintenance package, which we refused to sign up for. Later we noticed that AutoNation’s dealership service department has poor ratings.

If I could give them negative stars, I certainly would! I bought two Mercedes from Fort Lauderdale AutoNation Mercedes within six months. On the last deal I traded in two cars. Make a long story short. Can you believe that they supposedly paid off one car two months later than cancel the check and so I still continue to have to make payments on it?! Finally, the company was paid off just before the third payment was due. However, since AutoNation paid the last payment, the overage got sent back to AutoNation. I reached out to a manager, who said he would CC me his name is Mo by the way after dealing with another manager who also got nothing done on another situation.

Submitted my car car online and got an offer. Asked to come in to look at the vehicle and they confirmed the offer and agreed to sell them the car. They proceeded to make me wait 2 hours and 45 minutes for them to complete their portion of the work while helping several others who came in after. You could see I was not the only who had been kept waiting a long time. I dealt with the employee Nerses at the Encino location. Finally left with a Venmo in the account. It's been two weeks since the sale and I just checked the DMV. They have not filed the transfer of liability that they swore up and down the would take care of. I asked at time of sale and wanted to do it myself, but they insisted. Supposed to be done within five days of sale. I called and they said Nerses would call back right away. That was yesterday, no call. Did it myself online. Just a crappy experience overall, but car sold.

These people have no shame, plain and simple, they told me to claim my titles after I paid my car in full, in the DMV, like I paid my car to them. Oh, and this person sent inquiries to more than 16 lenders to ruin your credit. Totally disappointed.

Tried to sell used car. Was told they usually give close to estimate. It's a come on. Don't waste your time there. Offer was less than half what they said and I was honest in my descriptions. Stay away from them if you want a fair price.

On February 26, 2026, AutoNation Ford Sanford issued a written $69,500 Certified Offer to purchase my 2023 Audi SQ7, valid for 7 days or 500 miles. The offer was manually increased by salesperson David Rodriguez and confirmed by both text message and the official Certified Offer document. Despite repeated documented attempts to redeem the offer before it expired on March 5, including emails to the salesperson, multiple phone calls requesting a management callback, a direct email to General Manager Ryan **, multiple online chat escalations, and escalations to AutoNation Corporate, the dealership never responded. The offer expired.

OMG. It's still going on. AUTONATION Ford Corpus Christi (ANFCC) sold me a 2014 Ford F150 FX4 Red w/ blk Leather. Awesome truck. I was a suckered for it. But I wasn't expecting what came with it. I was sold an extended warranty that I was told would cost a li'l more But it was 100 more a month for 6 years. I gave 5000 down. It was used to pay off the warranty. I finally received the truck 10 days later. I looked at the paperwork for the loan. It said 80k miles. Well my truck had 98k miles upon purchase. I called ANFCC and The loan Co. ANCU. Both parties were made aware of the discrepancy. A month after I had the truck it broke down. It was at ANFCC a month. No rental car, no reason why and worse no fix on the mileage falsification on the paperwork. A year goes by I have a breakdown. It was towed to a dealership DALLAS. I waited about a week and called and said, "What's the deal."

I filled out their "We will buy your car" offer online. They made me an offer and I set an appointment to take my car in. When I arrived they would not honor their offer even though I was completely honest in my description. They are not trustworthy and I will never do business with them. Do not trust their offer.

My wife and I purchased a vehicle from AutoNation and bought the extended warranty. Unfortunately, my wife was involved in a head-on collision and the car was a total loss and completely totaled by the guy party's insurance. I reached out to cancel and get my prorated reimbursement for my extended warranty. I completed the form and sent the documents as requested and on Dec 19, I received an email that said I would be getting my check via USPS in 6-8 weeks. I checked back in to find out my refund amount and was told they needed a payoff letter from my lender. Last Thursday, Feb 12th, I drove 2 and a half hours one way to get the payoff letter showing I owed the lender nothing and emailed it on the 13th. I was told by your representative that I would get my check within 48 hrs via FedEx.

I made an online request for a quote, agreed to their terms, then showed up at their "Land Rover" location on Topanga Cyn. The team at Land Rover was unaware of the appointment. After questioning me and not trusting that I was in the right place, which required me to use my laptop to pull up the appointment notice, they said I had to go to a different location at the other end of the valley. I decided to cut my losses and moved on. The following day, another salesperson called and asked for information and said he would meet me at my office, but he never materialized. I would avoid them.

Stay far, far away. All the right marketing, all the wrong follow through.

I had a great experience with sales consultant Henry ** from when I drove in at AutoNation. I parked my car with my family and I got off my car. I saw a gentleman by the front door of the dealership. I confronted the guy. I asked him, "Do you work here," and I asked him I'm looking for salesman because I'm looking for a truck or Crossover and Henry politely said, "I'm a sales consultant and I can help you." So I said great. I asked I'm looking for an suv fwd and showed me a couple of trucks. And he also welcomed me to auto nation. So he told me the details and pricing of every truck and mileage wise. He was very patient and knowledgeable with every truck because I asked him different questions about if was and or fwd and he answered my questions and he found a nice color that I was interested he brang me inside so I be more comfortable and sat me down. Asked to relax.

AutoNation Chevy on the Gulf Freeway in Houston, Texas has the worst customer service I have ever had in terms of Sales and Service. They lost my registration plates originally and it took me 5 months to get them. When I received a recall notice, I scheduled an appointment two weeks in advance. On the day of the appointment, I got there early and they checked me in and told me to come back in about 90 minutes. I did as instructed and upon arrival, I noticed that my truck had not been worked on at all. The girl who checked me in could not explain why no one worked on my truck. I asked for a manager. He came out and told me he could not explain why it wasn't worked on. He did this with an attitude of I don't care. I asked him if he was the manager in charge of auto repairs. He said he was. I then asked how can you not know why the truck was not worked on. He didn't have an answer and did not care. So I left and went to another Chevy dealership.

THE WORST CUSTOMER follow through I have ever experienced in my 70 years! Trying to work with ANY...AS IN A N Y SALES person on Internet sales or floor sales is an experience that one feels at the end... Well, that is time that was total freaking waste! And times that by 4 days trying to get an answer. Management needs to have the ass handed to them by corporate! AutoNation sales employees would have a tough time at McDonald's figuring out what sack the fries goes into! Idiots is a kind word. I am surprised AutoNation continues in business when the staff is so absolutely utterly incompetent!

Cash Price posted on the Jeep Autonation Website is False. I drove 460 miles to purchase a New Jeep Gladiator from Autonation Jeep in North Richland Hills. They had 7 models I was I wanted. 1st choice 3 with exact color and trim package I wanted. I thought good I just need one. I showed Javier ** the Manufacturer's sticker I printed from the website, gave him the stock number of all 3 Red Mojave Jeep Gladiators. He introduced me to his manager. All were the same and all were available. $44,909.00 cash price listed on the website. Test drove everything then he reveals the Scam.

I recently worked with AutoNation Subaru Arapahoe in Centennial CO. They completely misrepresented and fraudulently hid known issues with a used vehicle I purchased. I understand we purchased a used vehicle; however, our decision was based mostly on the presentation of a vehicle inspection that was presented to include anything found to be an issue and either fixed or not fixed. 5 days following my purchase the vehicle started leaking oil everywhere. After an inspection by our mechanic the vehicle is reported to need over $7,000 dollars worth of work; more than we paid. I tried to work with the dealership. They initially agreed to take the vehicle back, however, upon arriving at the dealership to find a different vehicle, Kwabena ** said they would have to work up a trade proposal on the vehicle I purchased. This is not what was presented in writing. This dealership also has a failing rating with the Better Business Bureau.

Hello my name is Amanda ** and my husband Brandon ** retired veteran recently, 3 months ago purchased a 2020 Land Rover Discovery. Upon purchase my husband did a test drive but was told not to go onto the highway. When they got back to the dealership, my husband was overall happy with the vehicle and expected they did their 165 point inspection and he bought the vehicle. Later on a couple weeks later once we started driving on the highway driving approximately 70 miles an hour the vehicle stayed shaking.

Hello. I would like to share my experience with AutoNation regarding a 2017 Chevy Sonic that I purchased at AutoNation Tempe on 10/22/2024. The vehicle was parked until March 2025, as it was a gift for my grandson’s birthday. Shortly after he began driving the vehicle, the check engine light came on. We were told we had to take it to the AutoNation Mesa service center on 07/28/2025. They stated that there were codes that needed to be repaired, and we took their word for it. We paid $1,189.36 out of pocket.

Do not buy Auto Nation extended warranty. It is a complete joke. I purchased a 3800.00 gold warranty on 2021 Chevy Silverado. Owned truck for 1 year of 72 month finance. I have waited over 2 months for them to refund my warranty refund. Called at least 6 times, always 10th in cue no matter time of day. Left numerous messages and emails. Today I finally get thru and was informed I will be receiving 432.00 whenever they mail it out. Could not confirm a date for the mailing. This is a complete joke. I have bought numerous cars from auto Nation and will never buy again. I will pass this experience on to everyone even thinking about a purchase from them. Buy your own warranty from a third party seller. Buyer beware!

My husband and went to look at Mercedes at Coconut Creek AutoNation. We decided to buy out our lease. We then purchased all the warranties. Two months later we were in a horrible car accident that totaled the car. Since August we have been trying to get our money back from the warranty from auto nation. They have come up with every excuse under the sun to not give us the money we are owed. They claim they are waiting for our bank to send them paper work asking for the money. We have no balance at the bank. DO NOT BUY ANYTHING FROM AUTO NATION IN COCONUT CREEK.

I was talked into buying warranty I didn't need worth over &6,000.00. I called the Autonation Ford dealership in St Petersburg. They said they will take care of it, waited 2 weeks and they never did. I then stopped in person only to be told that they don't do this that I had to call myself, which I did and was told the dealership where I purchase the car needs to call them. I will now call the Better Business Bureau. Don't buy a car from this dealership!!!!!