
AmeriFreight Auto Transport Reviews
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About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
Visit www.amerifreight.net- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
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Reviewed June 10, 2017
AmeriFreight was well-reviewed so I chose them to ship my vehicle from Florida to Ohio. I received a quote online and it was expensive but that was because it was short-term. I called on Saturday and they were able to get something arranged by Monday. The rep was professional and he called me back as soon as he found out any new information. AmeriFreight was prompt, professional and they got the job done.
Reviewed June 9, 2017
I needed to ship a vehicle and got AmeriFreight since their rating was good. They gave me a quote that's low but we ended up paying a lot more. I was okay with it but my husband was upset. But the driver was really nice and easy to work with and the car got to our place fine. The delivery only took three days which we really appreciated.
Reviewed June 9, 2017
My husband PCS’ed and chose AmeriFreight to ship the vehicle near base because of it’s rating on Better Business Bureau. The organizer helped relieve a lot of the stress that was put on us at the time. He was able to pretty much take care of all of our needs, any questions, and he followed through every time he said he would. My husband said he also liked the carrier driver and that he was nice. Altogether, the process took probably about a month but the shipping only was less than a week.
Reviewed June 8, 2017
I had a military discount from AmeriFreight so I chose them. Their free quote and the transport organizer were okay. However, I wish I had more time. They didn't tell me when the truck was going to come. They gave me a certain time, as I called them a month early and then they said, “Call back in two weeks.” I called in two weeks and I found out the day of the truck was coming. Within an hour I had to be back in my house. I wish they had told me way ahead than they signified it. I had to pay extra money. But, the service was great. The transporter was on time, right on when they said it was. They showed up and the car was looking like it was when I gave it to them.
Reviewed June 8, 2017
I was moving and I needed to ship my vehicle. I went with AmeriFreight because of their price and ratings online. They told me the price was fluid and it usually goes up from their initial quote. It's fine until the price had to go up a $160 bucks. But it is what it is and from what I understood, it's like that with any broker. However, the communication with the carrier driver was not superb because of the language barrier. He was not explaining very well and can't elaborate too much with his speaking skills.
He called me in the day that he was coming and said, "I come right now," and I said, "I don't have time right now. You didn't call me ahead." He didn't explain to me that he can work with me. He just said, "I'm here now." I said that I couldn't do it and he asked when I could do it. I know he meant well but the communication was weird. But I figured him out and it was not too big of a deal. Overall, my experience with AmeriFreight was straightforward and standard.
Reviewed June 7, 2017
I purchased an antique truck that needed to be picked up in North Arkansas and delivered to South Mississippi. I had a friend of mine that used AmeriFreight and the guy that works for him that had used them had good luck with them and he gave me the number and I called. They had a good service out of them and they've done me a good job. I took advantage of the free quote and it was somewhat okay. It's a little bit higher but I was in a situation where I had to get the vehicle moved. I didn't want to keep looking and I really didn't want to go transport it myself so I still got it and went with it. The transport organizer was good and the actual person they hired to move it was very good. The day of delivery was wonderful. The driver was great, very nice and done an excellent job. In general, they've done a good professional job and I really like the fabulous driver that they hooked it up with.
Reviewed June 7, 2017
We needed to ship the car from here to California for my son and AmeriFreight was recommended to me by a friend of mine who had done the same thing and they were very satisfied with it. They've actually done more research than I did so I took their suggestion and they did the work for me. The quote AmeriFreight gave was very fair and reasonable but there was a minimal amount of difference but nothing that would warrant any problems. It wouldn’t surprise me if it were a little higher ‘cause it was going from coast to coast, but it wasn’t.
Their transport organizer was responsive and he fully explained everything, gave me options and answered any questions I had straightforwardly and just made it easy to make a decision. The carrier driver was great and fantastic. Both of them were great and interestingly enough, I have my own Teamster card so I'm very familiar with these guys and worked with them. I was not necessarily a driver teamster but I have my teamster cars cause I worked in movies and I worked with these guys all the time.
My son had nothing but high compliments about the driver when he picked up the car and he was very impressed. From the time I first contacted AmeriFreight, it was three weeks because it took about two weeks before they finally found a driver because of where I live. I live on an island so it would be very difficult and I knew that so I arranged to have to put my car out on the mainland and have it picked up. The driver said it might take seven or eight days but in reality, it took five. I was not in a rush. Everything went smoothly and the car came through exactly the same condition that it was in when it left. They have terrific service, they're honest and very straightforward. I would recommend the company to anybody else who's in the same situation.
Reviewed June 6, 2017
We went for AmeriFreight for the military discount. I also came across a website that list the top 10 shipping and they were one of the top choices. We took advantage of the free quote option, and the price was about the same when we shipped several years ago from Texas to Kentucky using a different company. We figured that was a fair amount. I talked to the transport organizer through email and then on the phone a couple of times because my husband will not be the one picking up the vehicle, but a friend. She helped organize it and made sure we had the right addresses, phone numbers, truck we were looking for, and she was able to answer any questions. It was all a pleasant experience dealing with her.
Also, the carrier driver kept my husband and the friend that would be receiving the vehicle up to date on what time he'd be there. He was there right around the time that he quoted, and there were no problems getting the vehicle off the truck in unloading. We probably would use them again next time we move and need to ship a car again.
Reviewed June 6, 2017
I was moving out of state and AmeriFreight was recommended by a friend. When I called them, the quote I was given was $200 more than the one I did online, and this could be because of the time frame. Elli, the organizer who assisted me, was very, very nice and thorough with the details. She helped me with what I needed to do and prepare when getting my car here in California. Also, the driver was very accommodating with my questions. He was so nice and friendly. All in all, the process took about two and a half weeks since when I called them for the schedule, which was a week before they picked up the car. The transport was about seven days. AmeriFreight is pretty straightforward. They’re very helpful and very effective.
Reviewed June 6, 2017
I moved from Texas to Seattle for my job and I wanted my car shipped. I was looking for a shipping service and AmeriFreight had really good ratings and generally favorable reviews so I decided to go with them. Another reason why I chose AmeriFreight is that they gave me a better quote compared to another person I asked from. The quote that AmeriFreight gave was more than what I had imagined it would be. I guess that's the general shipping rate here because I have never shipped a car before in the US. However, it was a good deal.
The transport organizer was prompt and gave me regular updates so that was good. Initially, I requested for a covered transport. But I was not able to get it in the end. It could have been more expensive. I was in two minds if I had to go for it or not. He said that basically, there are few closed transport options and they're all booked. It takes longer to get one and he wasn't able to find one for a few days. So, I ended up going with the open transport. When the delivery driver dropped off the car, I went around the car and made sure everything was okay. He was on time and within the window of what I was given. So I handed him the money and it was all fine. Overall, the people at AmeriFreight were easy to interact with and courteous. I'm a satisfied customer and would highly recommend them to a friend.
Reviewed June 5, 2017
I was moving from one state to another and need to ship my vehicle then I used AmeriFreight just through the reviews. I took advantage of the free quote and it was in line. My only concern was that in just a period of time the quote went up due to the person picking up the car who asked for a little bit more money. But other than that, everything else was fine.
What I struggled was figuring a date for the driver to come and pick up the car at my home state and dropping it off here. It was mainly me calling the transport organizer to get an update on when that would happen. It took more time than expected for the car to be delivered. It was very one-way communication at first and I understand they’re agents and were busy. Then the carrier driver was pretty good at reaching out, polite, and friendly. I spoke to him about two times. The first time, figuring out, getting to know me, knowing the characteristics of the car and the availability to pick it up from the home state. Then the next time, him reaching out to me and letting me know the current delivery date and arrival here in Florida for me to pick up the car. Everything worked out perfectly.
Reviewed June 5, 2017
We were being relocated and stationed in Whidbey Island, Washington and I looked for the best auto transport company through Google. I looked for the top recommended people and chose AmeriFreight. The free quote was up-forward and other than making a quick change, it was fine. Also, the reps gave all the information I needed to know and as soon as they found a driver for me, they gave me a call within a couple of minutes. They really helped a lot. The drivers came, picked up our vehicle on time and dropped it off earlier than the scheduled date.
Reviewed June 4, 2017
I was moving from Wisconsin to California to take a new job and I tried to find a transport company with as good a rating as I could find. Going with AmeriFreight was a random choice and I was happy with the quote, however, I didn’t expect the process. They put the work out for bid to trucking companies so the quote they gave me was the minimum they started with for a bid. If no trucker takes the bid then I have to continue increasing what I'm willing to pay until someone takes the job. The actual amount that I paid wasn’t outrageous but it was certainly more than what we started with. The bidding process at the beginning took about a week but then once the vehicle was picked up, it was four days to drop off so it was quick.
Overall, the system as it’s designed worked well and the company representatives did a great a job. I talked to the transport organizer several times and he was very responsive. He described the whole process and did a good job. The carrier driver was polite and more or less on time. We were given two days window for pick up and two days window for delivery, but it was a little bit difficult trying to coordinate a lot of other pieces of the move to time it. We were also driving across the country so the biggest issue was the delivery since the driver wanted to deliver when he wanted to deliver and when it's convenient for him. Nonetheless, AmeriFreight has been professional and efficient.
Reviewed June 4, 2017
I was moving and I used AmeriFreight because of their reviews and the price. They gave me a reasonable and very competitive quote for enclosing my vehicle. It was a good value. The transport organizers helped me set my expectations around the pick up and drop off and they facilitated the whole process well. The carrier driver was very friendly and took very good care of the vehicle. He is also punctual and he gave me a call beforehand and whenever I called him, he would answer. AmeriFreight made a promise around delivering the service and they followed through. It was very seamless and straightforward. Everyone was friendly and timely so I was happy with the service.
Reviewed June 3, 2017
I bought an out-of-state used vehicle and I needed to move it across the country. I read good reviews on AmeriFreight, and went with them. Instead of using their free quote option, I worked with an agent and who got a shipping company for us. However, the quote we got it wasn’t accurate, and ended up way less than the cost. I said wanted service quickly, and that I was willing to pay a little more but in the end, it took just as long. While my transport organizer was utterly lovely to talk to and very nice, I didn’t often feel like I got great advice. He was really hard to get a hold of and would call me back at a time that is not great. I would ask something because I don’t know anything about this and he would advise in terms of waiting or upping the price, and said “Oh, I don’t know. You can do either.”
I've also had two interactions with the carrier driver. One, to check and make sure we had each other’s phone numbers and then one, to set a pick-up. The only thing I didn’t expect but totally made sense was that, because our vehicle was on such a massive truck, they couldn’t actually come into our neighborhood. I ended up having to drive 30 minutes out of town to a jammed parking lot where they could pull the truck in. They had said it was door to door, but that wasn’t actually accurate. I it took about a week from when we first called them until we got the car. It was coming from New York to California so I can imagine driving it any faster than that.
Once AmeriFreight had said they had secured a driver, there was a week between then and when they could actually pick-up, but we weren’t told that. They were like, “Oh we can pick-up as soon as the car is ready.” The car was ready on a Monday but I don’t think they picked up until Friday. The poor people who sold us the car called every day. No one could tell us when the car would actually get picked up until about an hour beforehand. We got the call, it was like, “Oh we’re picking your car now.” Luckily they showed up when the dealership was open to pick the car up, which was kind of mysterious.
I just kept calling back and forth between AmeriFreight and the car dealer being doesn't know what's going to happen. That was a pain. Everyone would communicate with me but no one would communicate with each other, between AmeriFreight and the shipper and the car dealership. I was sort of left trying to wrangle information out of somebody. I spent a lot of time on the phone on hold with AmeriFreight trying to get through to somebody. I would probably try another carrier if I ever had to do this again. They were never unkind but their service was just kind of useless.
Reviewed June 3, 2017
I was given a vehicle and I needed to move it fifteen hundred miles. AmeriFreight had a website and I couldn’t get a quote on the site of the other ones. Then I set it up and I thought I would have known more than two days in advance when my vehicle is going to get shipped but they didn’t explain that at first. I had to call back but then I found that out and the vehicle got shipped. The process took over a month but I gave them a large window of when to ship it. Also, I left a review on the internet the day I got the vehicle delivered. However, they've been repeatedly hounding me by email to leave more reviews for them on the internet, saying it's part of the contract. It made me not ever want to use them again but I'd probably recommend them.
Reviewed June 2, 2017
I live in Alaska and I bought a vehicle that I had to ship to Maryland and after a quick review of a handful of companies, I looked at AmeriFreight which had a very high reputation and high recommendations and decided to go with them. At first, the transport organizer didn't get back to me right away so I didn't know what his schedule was but since he was in contact, he was really cordial, knowledgeable and helpful with the rest of the process and got back to me with the follow up questions I had.
I wasn't there physically when the pickup and delivery happened but the person I bought the vehicle from was the one that put it on the truck then my older sister was the one that took the delivery of it in Maryland. Both of them passed on to me that the shipping company was very nice. The truck that the moving company moved the vehicle on was clean and looked brand-new. They also delivered it ahead of schedule. Overall I would use AmeriFreight again if I ever have to ship a vehicle again.
Reviewed June 2, 2017
After I browsed through and found good reviews on AmeriFreight, I went with them to move my vehicle from California to Massachusetts. I used their free quote option and was satisfied with it. However, I think all the conditions were not met because it was told that it will be a door to door, but I was asked to come to a nearby parking lot and said that they cannot drop my vehicle. Also, I was told that it would only take 7 to 10 days, but I think it took more than two weeks. I had to rent another vehicle and then all of my schedule was late because of that.
On the day of delivery, actually I wanted to check whether or not the scratch that I saw in my vehicle was previously there or not and the carrier driver didn’t like it. Being someone who has really paid and then having paid for extra insurance, I really wanted to check whether it was previously existing or it was made during transport. That’s the part that really put me off because when I paid for the service, there’s no problem if I look once again. He sort of thought that I’m trying to find a fault in him whereas, I was trying to see whether something happened to my vehicle or not.
Reviewed June 1, 2017
We’re relocating cross-country. AmeriFreight's quote was a little high but I was in a time crunch. The rep I spoke to was fantastic and they got back to be in a reasonable time. They were also very willing to try to get me a better deal and they took care of everything so I didn’t have to worry about a thing. The driver was super nice, very friendly and very approachable. I made a mistake on the delivery address so I called him right back immediately and he was very understanding and wasn’t rude at all. They called me so I know that the vehicle is arriving early and that I needed to meet them somewhere else. The vehicle was shipped with no problem. I’d recommend AmeriFreight.
Reviewed May 31, 2017
I was getting out of the Navy and moving. Because I was going to Iowa, we also received three bids that were high. I had many offers so fast, but I used AmeriFreight’s free quote option and I got a quote that was lowball. Their transport organizer did a good job. He was fast, which was surprising. We got two quotes the same day and got another the next day. I also received a good offer from a cover carrier, which I missed out on because I was still getting out of the Navy and I couldn’t be at the pick-up point soon enough. The driver was a professional, nice guy too. We had a weird situation at pick up and drop off. At pick up, the driver was on the side of the road of a busy, almost highway area. He handled it with no problems. And then drop off was in a new construction where the address wouldn’t work because he just Googled it. But he worked with me well.
Reviewed May 30, 2017
I’m relocated to a different state and I didn’t do any look around because I needed my vehicle shipped out that day. The time’s more important than price. I called different vendors but AmeriFreight is the only one who could provide the date I want. Their employee set the transaction for me and the service was good. He told me what I should look for when my car is picked up and dropped off. What I could do was to take pictures to check certain things. Then the driver gave me the call and delivered the vehicle on time. It took a week, and the vehicle is in good condition.
AmeriFreight doesn’t own own the shipping company on the West Coast. So they charged me $300 and the actual shipping company charged me $1000. They're like an agent and they charge us some amount like commission fee. Then they transfer it to a different company that is actually shipping my car from Washington state to Georgia. Maybe next time they will ship it through the a different subcontractor, but in my case, the company did a good job overall. It was smooth. The dealer is pretty good too, but if I know that company I would directly contact them because it will save me a couple of dollars.
Reviewed May 29, 2017
I did some internet research and an online quote then AmeriFreight called me back and followed up with the quote. I’m a customer service guy so I appreciate calls and used them. My communication with Ally was great and she always picked up the phone. Sometimes when I called and she was on the phone, she always called me right back. She was very responsive and professional. Then the delivery was good as well. The driver called and was a little bit concerned about going into a residential area with his truck. So, I met him at a supermarket nearby which worked out great for us. The only thing was that there was a delay with the truck. I never got a call or an email about where they were. We were curious and so we called and the carrier said that the truck was stuck back east due to a hydraulic problem. Other than that, it was all worth it.
Reviewed May 26, 2017
We own a car out of state so we needed to get it to where we were. AmeriFreight was the most reputable on the search, and they're reliable, fast and friendly. I was able to take advantage of the free quote and it was fair. The transport organizers were all great. They were really efficient and had a quick turnaround time. Also, the carrier drivers were very nice.
Reviewed May 25, 2017
I purchased a car and needed it shipped from Florida to Chicago. The salesman from AmeriFreight told me that he could get my car shipped for a certain price but he would have to look around for it. His price is also lower than the other ones that I had checked. I made several phone calls before he found the driver or the shipping company. It took a couple days longer for him to find them.
I had to meet the driver several blocks away because he was concerned about the little hanging branches but that was not a problem. He used a 2-tier closed truck and he didn't have the ramp all the way down. When he was backing the car off the truck, he didn't have the ramp down all the way at the angle and it ripped off the exhaust of my vehicle. AmeriFreight knocked a few dollars off but it cost me a whole lot more than that. Overall, it was a new experience for me but it wasn't bad.
Reviewed May 16, 2017
I was moving 2,500 miles for work and read the AmeriFreight reviews, it sounded like a lot of people had good things to say. I called AmeriFreight to get answers and the quote provided was a little expensive because I wanted a quick pickup. But it was good because the vehicle came quickly and everything was on time. From pickup to delivery, the process took about four or five days. The transport organizer was able to help and get me some contractors to come quickly to pick up the car on the very next day. Everything was good. I was happy with the service.
Reviewed May 15, 2017
We had more cars than we wanted to drive so we searched for transport companies to help us with our move. AmeriFreight was highly rated and they estimate came back lower than others, but the actual cost was quite a bit above that yet still reasonable. The driver was friendly and accommodating. It's also easy enough to arrange the place to do the pickup and drop off. They got the job done under a week and everything went smoothly and pretty much what I expected.
Reviewed May 14, 2017
We relocated out of California to Indiana. So, we flew out from California and left the car there until we can save up enough money to get it shipped. We used AmeriFreight as my uncle had used them before, and the quote they gave me was good. It was $800 and I ended up paying about $850, but it's better than the other places who were trying to charge me about $1100.
Though the driver didn't really seem to know much English, my interactions with him were pretty cool. He called to tell me he was about an hour away from the delivery. He couldn't drive the rig in here so he parked a block away from my house. I came down from work waiting for him and expecting to hear a call saying, "Hey, come over here to come pick up your car because I can't fit in there." But then I see the car pull up in the driveway. He drove the car from the field over to my house which was really good. I read the reviews on them before I even chose to go with them. And I read this thing on the internet saying don't always necessarily go with the lower price because you get what you pay for. You could end up getting your car and having it in worse condition than when you left it. But AmeriFreight was great. They even gave me a discount because we were a returning customer.
Reviewed May 14, 2017
I relocated out of state so I needed to get the car there. The rep from AmeriFreight that I talked to was very forthcoming with how they worked and what to expect. For me, it was important that they set some expectations of what I was about to experience as I'd never gone through that before. Ultimately, it was his honesty that made me choose AmeriFreight. The competition is ruthless. As soon as the car went on the board to look for a transporter, all their competitors did was call and rip on their service. They made it feel uncertain that the low quote would piss off the truckers and that we should go with them if we really wanted it shipped. So I called my guy and he made me feel at ease about it.
He stayed in contact with me and was super helpful. However, we did not ship it at the original quoted price, though he had broken down the process for me and set some expectations that the price may change based on statistics. That was huge for me because any clientele would appreciate that type of transparency. The car came from my parents and my father is 81 years old and the driver was super nice and thoughtful to him. He couldn't get the truck up near our house so my father took the truck down there and the driver drove him back which he really appreciated. Then when he showed up, it was a day late. He had some truck issues but he called to let me know that and was super nice when he got there.
I contacted Amerifreight because they were highly rated on the reviews and I just went down to the top three and my experience with the other two would be I would never use them. Everyone was really nice on the initial call but as soon as I called and went with Amerifreight and that vehicle went on the board, they were rude which just solidified that I made the right choice.
Reviewed May 13, 2017
I had to ship my vehicle because I was relocating to Florida from New Jersey, and had all positive results with AmeriFreight. We researched online and they sounded pretty good. And then, we felt comfortable when we talked to the agent that's why we picked them. The driver, Peter, was outstanding. He was a gentleman. I was very much satisfied with the pick-up. And being in New Jersey, I let my wife's cousin meet him in Florida where we offloaded the car and it was nice. Everything went well. I couldn't find them on the web, so I called the number I had based on AmeriFreight's communication and his daughter answered the phone. I told her "Your father's a sweetheart.” I would recommend AmeriFreight to anybody who needs a freight carrier.
Reviewed May 12, 2017
AmeriFreight had a lot of reviews and when I spoke to their agent, he explained how the process works to me and how to go about it. We shared the information so it was more than easy for me to go on. The delivery went smoothly. The driver contacted me and I contacted him and gave him the direction in order to meet. He was helpful.
Reviewed May 12, 2017
Everything went fine with the AmeriFreight's transport organizer. However, it was an absolute nightmare with the carrier's driver. It was awful. On the delivery day, the driver called us when he was about two hours out. He said he wasn't allowed to come to our city and he wanted us to get 40 miles to a different city so that we can come meet him to pick the vehicle up. After I told him that wasn't going to happen, he eventually agreed to come close to where we live but he parked a mile away and so we walked to go meet him at his truck. We found out when he called that he got tired of waiting, so he drove the vehicle over to our house where I paid to have it delivered. I had to walk another mile back to get my girlfriend's car. It was a rough experience with the driver. They were very unprofessional. That situation was disappointing especially when I paid a premium to have it picked up and delivered. It makes me hesitant to ever use AmeriFreight again.
Reviewed May 11, 2017
I called AmeriFreight on multiple occasions. The sales rep was very cordial and offered the best price by far. In fact no one else even came close! RED FLAG!! What they do is "bait" you with the lowest rate around (of course it is not guaranteed) but then they send you the paperwork, and you then realize this is not a reputable company. They will even charge you a 8.75% admin fee when using a CC at time of delivery. From what I've read about them, their rates most likely will be the highest around. How in world can they get a 4.5 rating. Just shows you how gullible people can be. BE CAREFUL with these guys!!!
Reviewed May 11, 2017
I found AmeriFreight on Google for the best transporting vehicles review and it was in the top three that I called. I went with them because of the price and the response time. The quote I was given is good. It ended up being $125 more because of the specific dates I requested but I don’t care. The delivery was fine and everyone was nice and they met me where I asked them to. They got my car shipped out before I was even here and they were willing to hang on to it for me for two days for no extra fee at all until I arrived in Los Angeles so I found that to be extremely accommodating, professional and going above and beyond.
They made no big deal of it, they were like, “You’re going to be here on the 5th?” They had it out here on the 3rd already. They’re really fast. I said, “Oh, that’s great that you have my car there but I’m still in Miami." And they said, “It’s fine. We can hold on to it until you get here.” That was great. It made things very easy and convenient for me. The rest of my move went terrible so I was like, “Thank God the car was super easy.”
Reviewed May 10, 2017
One of our vehicles got in an accident, so our company was transferring one vehicle from Houston to Las Vegas and I'm the person they put in charge of handling the transport. I saw that AmeriFreight had better reviews and knew I was going with them. Their rep, Ali, gave me an estimate on the 16th. I asked her what the cost was gonna be and how soon they could get it over there. She said they could do it quickly. On the 20th, she notified me that they had a courier and we sent the payment and the car was picked up. It was delivered by the 24th. They were really good. They did what they said they were gonna do. They did it well and they did it a little faster than my other manager was expecting to get the vehicle. They ended up having to wait once they got over there.
Reviewed May 10, 2017
We were storing my vehicle in Iowa and I needed it brought to our home in Oregon. I thought AmeriFreight worked hard and I got a good vibe from them. However, nobody would take it for the lower prices, so we had to keep upping the price to find somebody to bring the car out. In the end, the price was in line with the other quotes, so I wasn't surprised. But I was hopeful that it would be what they thought it was going to be originally. Apart from that, the organizer was very good and my interaction with the carrier driver was fair but the communication between the driver and us was not that good. The local number to call is his wife and she was very unprofessional.
The carriers were also dealing with my brother-in-law in Iowa and didn't give us as much notice as we were expecting. They gave me a call and said, "do you want it today or Monday?" I said, "I didn't think you were coming till Tuesday." They just showed up three days early at 7:30 at night. It was a Saturday so we hustled around and got the money together real quick 'cause we weren't expecting them till a weekday. It was nice having the car early but we just weren't prepared at all. But once the carriers were there, they were very helpful loading the car onto their truck 'cause the engine doesn't work, so they steered and had brakes and tires. Other than that, the reps from AmeriFreight were very polite, helpful, and professional. There was nothing negative other than the price. I would recommend AmeriFreight, but not the actual carrier.
Reviewed May 9, 2017
I was moving from Orange, California to Tolland, Connecticut and I found a good review on AmeriFreight on the internet. I used their free quote option and it was pretty high but so were all of them that I found. People should know that any quote they get is going to definitely go up but the transport organizer and the carrier drivers were fine. The whole process took a little more than a week and everything went smoothly.
Reviewed May 8, 2017
I transferred jobs and needed to transport my car. EShip found three shipping companies for me that were not able to help. It took me over 30 days to get my car when I was dealing with eShip and the companies they provided. So my car ended up staying in Florida while I was over here for over 30 days. And I had to cancel contract three times with them. So finally, I went out and found an auto transport company on my own. I read the reviews that are on the consumer information from the Better Business Bureau and decided on AmeriFreight.
I got a good quote from them. I had been given a lot of higher quotes than that. The rep I talked to was very professional. Without giving a guarantee, he made it very clear that he would get the car shipped within the time frame that they gave me. And the information, quotes and time frame that he gave me were spot on. There was complete disclosure on the price and time frames and it actually took them less time than I expected to deliver my car.
Reviewed May 8, 2017
I moved from Virginia to Colorado, did some internet research and AmeriFreight looked like a good company. Their rates were reasonable and the people we talked to on the phone were very helpful and very open, so we figured we’d go ahead with them. The transport organizer, Graham, was very helpful. After telling him what we were looking to do, we signed all the agreements, and he kept us informed. He contacted carriers and we had to raise the price we were willing to pay because he couldn’t find any carriers which would meet those costs. We finally settled on a cost that we got a couple of responses on, and he kept walking us through the whole process.
The carrier driver was good and helpful. He called me the day before as well as several times en route. He told us where he’d be located and what time he’d be there. My son and I picked the car up and didn’t have any problems at all. The process took about two weeks, which wasn’t bad. They did a good job and we’d recommend it to somebody else. It was an interesting process and there were only so many ways they can do it. They handled it well and we were happy with the results. The car got there fine with no problems.
Reviewed May 7, 2017
I moved from Arizona to Massachusetts. We were driving cross country with all of my dogs, and my wife and I didn’t want to take two separate cars, so I had mine shipped through AmeriFreight. They had the best reviews from what I read online and the quote I got was great. I got an email from them first and then I called back the representative and we got everything down. Unfortunately, they weren't able to ship my car at the quoted price. My house was in the middle of nowhere, so I had to pay for retail price.
The shipment of the car only took five days, but the whole process took about a month, from when I first filled out the form online to the date that the car got delivered. The representative was pretty much available as soon as I needed him. I called him one time and he was in a meeting, but he got back to me as soon as he got out, so everything that I had dealt with him was a very positive experience. I thank God AmeriFreight did a great job, but the company that picked up my car, the dispatcher was somewhat incompetent but that’s not AmeriFreight’s fault. They just found the company for me. Overall, they were a great company to work with.
Reviewed May 7, 2017
I spent six months in Las Vegas and six months in outstate New York and I was just returning home from a vacation. Initially, AmeriFreight's estimate was reasonable as opposed to all the other initial estimates I got. But it ended up being nowhere near what I eventually paid which was at least 30% or 40% more. The transport organizer seemed to be a pretty decent guy and right on the ball. We couldn’t get any drivers to sign in with the initial quote. I had one that signed on with that but that person dropped it within the same day. The pickup was three days after I left Las Vegas and I don't have somebody else drop the car off so it was inconvenient. They finally got someone and I had to get bumped another couple of hundred dollars on the last day. At that time, I just had to have the car transported but I would have been much more satisfied if they had told me that was the price on the first day.
The delivery was very satisfactory and the carrier was right on time. They called ahead of time and they dropped the car off to me in New York city right on the day and time. The carrier couldn’t have been any better and it worked out fine. The process took 5 days which was quick. It was cross-country from Las Vegas to outstate New York but they didn’t mind that. But I was very dissatisfied on the price and the cost of it. They eventually charged me $300 to do this and I understand the quote is not the exact thing but to be that far off was disappointing. I’ve had transported my car in the past and that is way more than any other broker ever charged me before. On price alone, I probably wouldn’t ever recommend it to people. That was entirely too much to pay but I should have asked in the beginning before I even signed up. That was my mistake and the actual interaction with the broker or driver was very satisfactory.
Reviewed May 6, 2017
We were moving from Athens, Georgia to Seattle, Washington. We had local vehicles and we did not want to drive them home. We went online and looked for a shipping company. AmeriFreight had Better Business Bureau reviews and they were good. They contacted the driver and the driver quoted a little bit higher but it was in the timeline we wanted. They picked up the car about two or three days before we left and when they said they were going to. And they brought it a day or so after we arrived. On the day of delivery, somehow the wrong address got into the system and the driver took the car about a mile from our home. But he called me and I gave him the correct address. They brought the car over to our address then I took him back to his truck. The car was delivered in good condition. The whole system worked.
Reviewed May 6, 2017
My experience with AmeriFreight was absolutely fabulous. They did a really wonderful job. They got me a quote very quickly. I was shipping a car from Missoula, Montana to Ridgefield, Connecticut. Missoula is kind of in a middle of nowhere, so it's not really on a lot of direct routes. And so, sometimes finding carriers to pick up and deliver can be a challenge there. But they were able to find me somebody quickly, and did it at a price that was very fair. They held to their word. They basically did everything they said they were gonna do in a timely manner. So, nothing but praise for them.
Reviewed May 5, 2017
I wanted to get my car out to my son. Reading a couple of things on the internet, Amerifreight seems to be reliable. Everyone I called got back to me and I got back to them. Everything went along smoothly. Initially, the quote I was given was high and we had to discuss that. After we renegotiated, I was more satisfied. During transport, the driver had some problems with giving me the report because his phone couldn't seem to send it over. But that was the only thing wrong with it. The actual moving of the car took 9 days. I've had things other carriers bring from Arizona and they've been quicker but that was for some of my classic cars. This one is fine. The car got there more or less when I want it there for my son.
Reviewed May 5, 2017
The quality of customer service when I spoke to the organizer was the reason I decided to give AmeriFreight my business. He answered all my questions at the very beginning and all the interactions I had with him was prompt and pleasant. The quote they gave me was high but I also knew it was the going rate at that time because of the season. The drivers were also very punctual and all of the expectations were communicated very clearly. Overall, AmeriFreight met all my expectations as far as communication. They were honest and their follow up was good.
Reviewed May 4, 2017
My experience with AmeriFreight was great. They provided a fast and reliable service. I went with them because of the reviews I've read and their good customer service. I didn't want to drive the vehicle from North Carolina to Jersey because I didn't want to add the miles so I availed of their service. I was given a free quote and it was fair. The transport organizer was really helpful. She has followed through and would call me back immediately if I had any questions. Also, the carrier driver was careful, friendly, and nice. The whole process took less than a week. I would use AmeriFreight again.
Reviewed May 4, 2017
I bought my vehicle across the country and I needed it shipped. AmeriFreight responded to the request for a quote. After they did that, someone recommended them. When I bought the truck, I didn't realize it was going to cost that much to ship it from Montana. But all things considered, the quote was very fair. The transport organizer was very professional and surprisingly accurate in terms of price and time of delivery. However, I had a little trouble understanding what the carrier driver was saying because he had a very strong accent. But, he was very professional and very nice. Also, he did a great job and I was really impressed with the transport vehicle. I've had a number of cars shipped to me and a lot of them had come on the back of a trailer but this truck was an enclosed semi and that was very professional.
I can't say enough good things about my experience. The language thing was not a big deal. The guy who booked it was very professional. He knew his business very well. He said what he was going to do and did what he said and was very accurate. No surprises. The driver, I can tell he took very good care of hauling my vehicle. I will definitely use this company every time I ship a vehicle.
Reviewed May 3, 2017
I was shipping a vehicle to my son while in college. I looked on the internet and I was trying to find out which companies got higher ratings and AmeriFreight came out with that and had good reviews. The fellow I dealt with gave me a ballpark as to what I might be paying, and he said that the amount is not going to vary that much. He also told me how it goes out for bid, and they’re going to stay close to what we post. I ended up buying insurance and that moved the cost up some.
The carrier driver was great. He was running behind but that wasn’t a problem with us. We’re trying to get the car out there for my son to have it so there wasn’t a real strict deadline. He communicated each of his delays in which I was very appreciative. He also had to pick up the car a day or two after what was promised. And in that day, he was pretty late, but he kept communicating why. He called and then we started texting and he kept us up to date. They gave me the clarity of what I needed to do, how the process worked, and what the timing would be. Overall, I was very satisfied with AmeriFreight.
Reviewed May 3, 2017
The quote I got from AmeriFreight was good. It was a little different than what we actually paid just because the circumstances changed a little bit, but it didn’t bother me. We were moving across the country and AmeriFreight was referred to us by somebody we knew. I called them and talked to Ben. He was really helpful and found us one truck company, but it didn’t work for us. So then he quickly found another one for cheaper. So, that was really awesome. Then our driver was super nice, friendly, professional, awesome and kept us informed the whole time. He called us a day ahead of time and met us when it was convenient for us. We got there and he asked us the pickup place to meet. He took care of everything.
Reviewed May 2, 2017
AmeriFreight said they could give me a certain deal at a lowered price, but they really couldn't. They drew me in with a little price and then I ended up having to pay quite a bit more when using them. But, the guy I worked with was very nice and personable. He had a good personality and gave good customer service.
Reviewed May 2, 2017
I purchased a vehicle in Texas. It’s low mileage and it’s got the 351 motor in it, an E40D drive and a beautiful color, red and silver. I put a request out there for somebody to ship the vehicle and AmeriFreight was the only one that could handle it. It was hard trying to find somebody that would take the vehicle up the carrier and we had to wait for two weeks. We had to find somebody that was going to be in the area, pick it up and he had to load his trailer up with stuff and then when it was ready, they were going to come out and move it. Other than that, the organizer from Delaware was very polite and he handled everything very well.
Reviewed April 30, 2017
I got out of the navy and moved cross-country. AmeriFreight was the highest rated company that came up during my google search so I used them. I did the free quote option however, it was a little confusing. There were two types of quotes, one was for the cheapest way while the other quote was for when you need it by a certain date type of price. They didn’t mention that so I was led to believe I was only paying X amount, but it turned out that X amount was the cheaper one, which didn’t fit when I needed to get my car moved by. I ended up paying $400 more, which made me a little upset but I wasn’t really in a position where I could do anything 'cause I was moving cross-country.
The transport organizer was fine. However, I didn’t really feel like I got a super straight answer. It was like, “Well, this is how we do it and keep moving forward.” I was a little upset the first couple of times I talked to him because of the situation. It was $800 that I saw, but they should've let the me know of their two quotes. I would've been a lot happier knowing that I would pay $1,200. Other than that, the driver was great. When he came to pick up my car, he was super friendly and careful with the car. From pickup, they got the car cross-country in three and a half days. My father picked the car up on the delivery end, and I assume it was fine. Overall, the it was quick and easy. Everyone was pretty knowledgeable and professional too.
Reviewed April 29, 2017
AmeriFreight came highly recommended online. When I called them, they were responsive and got back to me ASAP. Those were the reasons I chose them to ship my vehicle when I was moving back to the East Coast. I then got a free quote. It was pretty spot on except for I needed to have a weekend delivery so the price went up a little bit. But, that was fine. The transport organizer was friendly, helpful, and knowledgeable. Everything was awesome. The carrier driver was very helpful and accommodating as well. However, the whole process took three weeks. It took long to get the driver set up at first. That took longer than I wanted. Other than that, my experience with them was great and very positive. I would use AmeriFreight again.
Reviewed April 27, 2017
I sold the car across the country so I needed to ship it. AmeriFreight was the first one I saw that looked reputable online. When I first called them, the quote was going to be around $700 and it was fine. But when I shipped it, it ended up being quite a bit more. I ended up buying extra insurance, which was about an extra $100 on. Then, AmeriFreight introduced me to somebody else that took over the transportation. The guy that came and got the car was really nice. Everything was also fine on delivery. Everything has been smooth.
Reviewed April 26, 2017
I was moving for a job. I searched for reviews, compared a bunch of them and AmeriFreight's were decent. The quote was more or less comparable to other providers and the transport organizer was pretty friendly. But I'm still having an unresolved issue. Part of my car is damaged but it wasn't a major one. The side mirror on the passenger side is somewhat broken and the outside is completely shattered. Either the car wasn't secured or when the driver got it out, it got hit by something. The driver was not what I would expect but it was okay and he probably tried his best.
He told me that he can arrive on a Monday night. He never got in contact me until I contacted him and he said he doesn't think he can be here that night unless it's very late. I told him that as long as he can be here, I can try to make it until midnight but he said he can't. That's part of the reason why I didn't see the damage when we actually made the transfer because I picked up the car at 6:00 AM and it was all dark outside. There was no way for me to properly inspect the car.
I purchased the so-called gap plan from AFta and I submit a claim. But it's been more than a month and I haven't heard back from them. I'm on the West part of the US and their company is in the East so, sometimes, it's a bit hard for me to directly communicate with them. I tried to call them and left a message. I also tried to send emails to the rep from AmeriFreight. The email address is AmeriFreight but in the email, the guy was saying he is representing AFta. I sent him an email telling the situation and I never got a response. My claim is still pending and I'm gonna call them after this week if I don't hear back from them.
Reviewed April 25, 2017
I had a vehicle that I needed shipped across the country and AmeriFreight quoted the lowest rate though it went up by a few hundred dollars. I went with the company because it was convenient. The transport organizer called me, set everything up and stayed in touch every step of the way. My interactions with the carrier driver were excellent as well. We had the request out for four days, then someone picked it up and the car was delivered in two days. So, that was very fast.
Reviewed April 24, 2017
AmeriFreight was one of the companies that came up when I did a Google search for a transport service. After a quick check on Better Business Bureau, it seemed like AmeriFreight was not a scam so I went with them. They handled everything well. Everything was good and their rep was great. They came to pick up the car and it got delivered to Seattle a little bit after I was expecting it to, but it was only a couple of days. They couldn’t get the truck wherever I was, so they had to put it onto a smaller truck but that was the only thing that was out of the ordinary and it ended up being fine.
Reviewed April 22, 2017
My experience with AmeriFreight was good. I went with them because of what I've read about them online. Also, it was chosen by the broker who helped me find a driver and the driver that was found for me was through AmeriFreight. The driver was professional and delivered my car on time.
Reviewed April 17, 2017
Requested a quote from AmeriFreight's website with all the necessary information provided about my vehicle and departure date. First, the email response stated that if a representative does not contact you within six hours, to call or respond to the email. I didn't hear from anyone and sent a follow up email only to discover the email address came back as undeliverable. Second, the next morning I received a quote from Graham for $985. I call because the email states that if I respond within 48 hours, I am eligible for a discount. You can imagine my surprise when I learned that the actual cost for shipping my vehicle was $1300, and not the $985 quoted in the original email. In my opinion, that is not the way to do business - bad form and unprofessional. I did not use AmeriFreight and will not despite all the glowing reviews posted here.
Reviewed April 12, 2017
I reviewed a lot of comments online and there were many positive comments, so I decided to choose AmeriFreight. I sent my vehicle for the engine to be upgraded to the company called Hennessey Performance then I shipped it back when it was ready. Round trip took six days. Everything was flawless. Everybody was on time, very polite, pleasant to talk to, decent and professional. I will keep using this company. My daughter is moving out of state, so she's going to need some transport to move her car and I'll be calling them.
Reviewed April 9, 2017
AmeriFreight made it super simple, great communication, faster than I expected, so I was very happy. The price was good and they were very attentive and fast to respond to any questions. Ali ** was on top of it and she would call, make sure everything’s going smoothly and keep me up-to-date. She explained how everything would work.
Reviewed April 8, 2017
I was relocating for a job so I looked up AmeriFreight online and found that they had good reviews so I chose them. I was given a free quote but it wasn't really accurate. They said $750, but it ended up being $950. But my experience was all positive with the transport organizer. It was all good and it was on the level. I got good information from them and they gave me all the proper phone numbers to deal with the driver. It was pleasant and it worked. Also, the driver was cool and the car came in good shape. They unloaded it in front of me and it was awesome. That went smoothly and they did it within the window but it took longer than I thought. I thought it would take something like two days but I think it might have taken nine days. But it was a painless and straightforward experience.
Reviewed April 8, 2017
Everything worked as expected. This is the second time I've used AmeriFreight and both times, the car was delivered on time. In fact, it was delivered early this time by about two days, which is excellent. The only negative part and I'm not upset by it, is that it wasn't delivered until about 11PM on Sunday. The guy got trapped because there were cars parked on the streets. It was a full-sized truck trailer and so, it took time for him to get that all turned around. But, everything went fine and I was able to flex for that.
Reviewed April 7, 2017
It ended up costing me more than my initial proposed quote but my agent was very upfront about that. She was very professional and when she had information, she got in touch. AmeriFreight told me that it will cost a little bit more because of some of the more rural delivery specifics. And they had to get somebody to hoist it the last little bit on a one-car loader. I had a few other companies who’d given me a set price of $1,295 and I ended up paying $1,350 with AmeriFreight. But everything on the transport went smoothly. It was delivered when anticipated, and the car was in about the same condition as when it left.
Reviewed April 7, 2017
The car was at my father-in-law’s house and we were shipping it from South Mississippi to Washington State, the new location I am going to. I’m in the military. Amerifreight was recommended by two of my friends and I also did not want to put out a bid on the internet. I wanted an agent to deal with it. I was not happy at all with how things transpired with AmeriFreight. I was given a quote by Alicia, the first agent I dealt with. I didn’t hear from them for three or four weeks. Finally I called them. I was handled by two different gentlemen. The original quote was $950. What I ended up paying was around $1,600, but at that point I needed the car and I had to get it shipped. I wouldn’t have an issue if they told me from the beginning that’s how much it was going to cost. They were not very transparent about the whole process. I was ripped off but because of my work I didn’t have time to deal with it.
Ben, the transport organizer was fine and ended up helping me. Once I re-engaged, started calling them, it took them a week-and-a-half to find somebody to move the car despite the fact that I originally called them a month out. He found the person but after that, he didn’t do anything. I’m the one who talked to the driver and arranged everything. Originally they wanted my father-in-law to meet them at 3:00 in the morning with the car. That’s not going to happen, so they agreed to meet him at 7 a.m. and then they delivered it right to the house, so that was perfect. But AmeriFreight advertises that they’re going to do door-to-door but it wasn’t worth the headache to deal with the driver. I was misled on that. The whole situation was annoying. I wouldn’t recommend AmeriFreight to anyone. They rush you and try to get you to buy insurance packages which were a complete waste of money. Fortunately I turned down most of them.
Reviewed April 6, 2017
I looked at reviews for AmeriFreight and felt that they were trustworthy. Their reps responded fairly quickly and they seemed knowledgeable. The driver was pretty cool too. When he dropped the car off to my mom, there were no issues on the back end which I appreciated. I was a little worried about that portion because I knew that the freight company brokered it out. It worked out really well overall.
Reviewed April 6, 2017
I had a 1972 Monte Carlo that was back in my hometown in North Carolina and I needed to ship it to where I live now in Texas. AmeriFreight had a lot of very positive reviews and good ratings with Better Business Bureau. Their quote was accurate, it ended up being very close to what I actually paid. I spoke to the transport organizer frequently. She would call and keep me updated of the process. She’s very knowledgeable and very easy to deal with. The carrier driver was a little later than what he had expected. But he kept me in contact and was able to get everything unloaded and did everything very nicely. The experience was very easy and it was a good service.
Reviewed April 5, 2017
I had my vehicle out in Arizona and I'm not spending much time there so I wanted to have it back in New Jersey. AmeriFreight had good reviews online from what I saw so I got their service. The transport organizer that was very good. He kept in contact like he said he would and I had no problems. So, I was happy with it. But, the car showed up so dirty that I couldn't even inspect it myself and I had to take it to a washer immediately. That's not so much a big deal as much as the inside of the car was dirty. I was not happy with that but I don't blame AmeriFreight for it. I'm sure that's common.
Reviewed April 5, 2017
I was contemplating driving across the country but I really didn’t want to. AmeriFreight was recommended to me through a friend so I contacted them and interacted with Ben. I asked if he could try to get a bed for my car and he had one within three hours. It was very quick and he gave me all the information. He told me about the cost, the finder’s fee, the insurance, and the amount that I have to pay the driver. I accepted and we got the paperwork started that night. I was very pleased. I don't have any experience with this kind of stuff and seeing AmeriFreight was Better Business Bureau rated, it made me feel a little more comfortable. Also, Ben was very helpful. And when the car came, it was exactly like I left it.
Reviewed April 4, 2017
I was shipping a vehicle to my daughter in college. She had to go back in January, and I wasn't going to let her drive over the rocky mountains. And since I had a friend that used AmeriFreight, I decided to use them too. The quote they gave me was a little low for the circumstances and it was a little unrealistic for the time of year and the weather because my price was ultimately much higher. But the pickup was easy and well-explained online. The driver was very nice and accommodating, although he was late getting here. Not entirely his fault, but he could have called and said he was going to be as late as he was. He did wait for my daughter to get out of class, so all in all, it was fairly good.
Reviewed April 4, 2017
My son was moving back to his home state so the car needed to be shipped from California to Florida. We had offers from other companies but we chose AmeriFreight as they had very good reviews and their rep was very professional right away and we were given a quote. We could tell the difference 'cause we had a different company last year and it was a nightmare. But the person at AmeriFreight was very professional and didn't make things up. He was true to the facts what he had told me and was very assuring.
At first, he had another carrier company to assign our case to, but they didn't come through with the insurance information. They didn't have coverage, so the rep called me immediately and told me we couldn't go with that carrier and that they'll find us a reputable person. That was really great and it was perfect with the carrier we got. I was a little wary of that because I know the main company contracts out to carriers to pick up the actual car. But they were comfortable and were always available too. There were two people that we communicated with, the actual driver and his supervisor that drove the actual car back to Florida, and they were both exceptional. They were a local California company but I would use them again if I ever have to ship a car again.
However, they wanted to be there earlier than the time that we had originally set. We were really stressed out being under the circumstance of having to be there for that certain amount of time. We had a tricky situation and we had only a two-day time frame that we were able to coordinate our flight out to be there for the car to be picked up. It was pretty difficult but the staff were very accommodating and very quick.
Reviewed April 3, 2017
My husband liked the quote he got from AmeriFreight. We've used the company twice. One was because we're moving from California to Virginia. The second time, we shipped the car back to the dealer because there was something wrong with the car. Everybody was nice during the first time but the communication was lacking. The girl who was calling on behalf of the driver rescheduled our drop-off three times. Originally, the driver was supposed to drop our car off in the morning but we ended up not getting it until 10:30 PM that night so we had to reschedule several times throughout the day to accommodate him. That was frustrating.
The second time we used them, however, everything was great. The driver, who was different from the first, was professional and loaded the car very nicely. So we were pleased with that. His truck was too big and my car was going to be the last drop-off so the lady the lady who received the car dealt with a different driver but didn't have any problems on her end, too. We have recommended AmeriFreight already to two other people. If we have to ship a car, we'll use them again. We were satisfied enough.
Reviewed April 3, 2017
When I had to ship a car from Florida to Minnesota, we found AmeriFreight. And because they were the highest rated shipping company, we chose to go with them. They gave me a fair quote and everything worked like it was supposed to.
Reviewed April 2, 2017
I moved to California and needed my car shipped over here. So I checked online reviews and found Amerifreight has good reviews. I then decided to go with them. I did call other companies before them, but the quote given by Amerifreight was competitive. It might have been higher than some of the other ones, but it's more secure. I don't mind paying a little bit more as long as I know I'm going to get the car in good condition. Their rep was nice, gave me all the information I needed and she was available when I called back. If I had any questions, she would answer them for me. So it went out good. The carrier driver was good too and it was a plus that she spoke my native language. The process was fast and easy, and I appreciate that.
Reviewed April 2, 2017
Mostly because of their reviews, I decided to go with AmeriFreight. Their transport organizer was great and the car came in good condition. I read that sometimes stuff get stolen and I even put things in the back. But everything was there and that was fine. They were great and I had no issues. I would use them again.
Reviewed April 1, 2017
A relative's car was being given to me and I didn't feel like driving my car down with somebody. And by the time I drove down to South Carolina from Ohio, I brought another person, bought food, gas and everything. I looked at AmeriFreight online and they were rated fairly high so I went with them. I explained to their rep when I set the shipping up that I work night. I don't have a phone by me 'cause I'm not going to have anybody wake me up. And it ended up being my day off when it was going to be delivered. And so, they called and I went over to the spot to meet him so it was easy for him.
I was waiting about an hour then this woman called me and said that I was in the wrong direction. It's going to be three hours later so I went back and tried to go to sleep. I got called again and then I went back a little to sleep a little while longer. That was a pain. If I ever did it again, I would not have my phone with me and they’d have to wait until I got up. If it's before 1:00, don't bother.
Reviewed April 1, 2017
My experience with AmeriFreight was really nice. My son was in the army and he needed his car so we needed to ship it to Georgia. I was looking online and AmeriFreight showed that they had a good service so I decided to try them and it worked out perfectly. I called, got a quote, then I told the rep that I would call her back after I talked to my husband. I called her back and told her that we wanted to go through with them. Within three days they had somebody for the move and the car got there in four days, which is great. The carrier driver gave me his phone number so I could call him anytime if I was worried, where they were at or where I could keep track of them. He was really nice and took good care of the car. When my son received the car, he called me and told me he had received it and everything was fine and there was no damage.
Reviewed March 31, 2017
AmeriFreight took care of shipping my car when I was moving across the country and it went mostly as planned. The carrier driver was supposed to call me before he got to the pickup location but he didn't so that was quite a problem. Other than that, from the time he picked up the vehicle until the end, it went very smoothly and it was fine.
Reviewed March 30, 2017
It took a little longer to get a driver to take our load because there were two vehicles going out to its location. But everything went fine with AmeriFreight.
Reviewed March 30, 2017
My son is in the military so we needed to move the vehicle when he got to station. AmeriFreight was rated a little higher than the others so we went with them. However, the free quote that they gave was a little low by about $300-$400 from what I paid. Also, they couldn't get any driver so it took them a while to find one. Nonetheless, the day we dropped the car off, the driver was good.
Reviewed March 29, 2017
We used AmeriFreight twice and everything was good. We got the car to the location that it needed to go to and had no problems whatsoever. The second time we shipped the car, it was because one of my son's old friends took off in it and it wasn't a good situation that we were in. The transport organizer worked with us very well.
Reviewed March 29, 2017
We moved to a different state and we needed our vehicle. It's an older vehicle so there's no way it'd make it if we drove it, so we chose to ship it. AmeriFreight had really good reviews and they are BBB certified. That really sold me on that. I got a free quote from a broker. He emailed me, he didn't have to make phone calls, which was really fast and convenient. When I got it delivered, the driver was sleeping so I had to wake him up. So it took a little longer than I expected. But I get it, he drove all night and it was fine.
The only issue I really had was the communicating part. I had to talk to the broker who set it up and then I had to talk to another person was who was the guy that was keeping in contact with the driver. I just wanted to talk to the driver to figure out timelines. There were a lot of loops that I had to go through. But besides that, I got my vehicle on the date they said it was. It's fast and convenient and at a good price. I highly recommend it.
Reviewed March 28, 2017
AmeriFreight helped me out of a tough situation. When I was shipping my car from Texas to Massachusetts, I initially scheduled with another company, but they never set up the actual move. So for weeks, I was waiting for them to get me my car. But no one was picking the car up because the company low-balled the quote really badly. They quoted me $850 and the carriers knew that they will not get the money they should be getting. Eventually, my dad and I started calling other places and he came across AmeriFreight. I ended up paying AmeriFreight $1,100. The AmeriFreight rep explained to me and my dad that it was a reasonable price. Also, that was about what everyone else quoted so it was fine. We then got everything set up and they have my car shipped to me within a week. It was a lot easier than what I have been dealing with.
The only little hiccup during delivery was when I had told the guy that there's a Lowe's directly across the street from my apartment, but he ended up going to Home Depot instead. But it was just around the corner so he unloaded the car and drove it to my apartment complex. Other than that, the shipping went smoothly and the driver has been very nice and professional.
Reviewed March 28, 2017
I was happy with the service provided by AmeriFreight. They were the ones that showed up available and responded when I contacted them. However, it ended up costing a bit more than the initial quote but that was not necessarily their fault in that respect. I got my car in good condition and I was satisfied with what AmeriFreight did. However, I had said that I would do a survey response and filled out all the answers and got to “Submit it” and it would not take it because I didn’t have a 200-plus word. That is ludicrous. They might want to take a look at that.
Reviewed March 27, 2017
I needed a Mustang shipped from Oklahoma to Colorado as it didn't run. The first quote I got was for a two-week out shipping which was in line with everything else. Then I had a last-minute change in schedule so I called a few companies and most of them couldn't even set up anything in that time period. But AmeriFreight seemed to be the quickest in responding out of anybody. I had to pay more for the rush but it was worth it. They got good reviews overall online and their people seemed easy to work with as well.
I talked with Grant, the transport organizer, a lot. He was the best part of the process. He always answered my calls when I called and was prompt when responding. He also did a great job of telling me what was going to happen, what it would cost and how the shipping process works because I didn't realize that they're an intermediary, that they're not the shipping company but organized and put me in contact with one. Then I called the carrier driver the day that the shipper was assigned to me. We set up a date, they've met me on time where they said they would be and we loaded everything up. It was a painless experience. The unloading was fine, too. They were there when they said they would be and everything was in good condition when I got there.
Reviewed March 27, 2017
AmeriFreight gave me the best offer so I chose to deal with them. But they were late. I had to call the company two or three times because they weren't giving me any updates. The time and delivery date came and they didn't deliver and there was no communication. I called the operator and then the driver called me and said that the truck fell down or something. The car got there and it was fine, but three days late.
Reviewed March 26, 2017
I chose AmeriFreight because of the Better Business Bureau rating. The transport organizer was great and prompt. Whenever I call, they return my calls. Also, the carrier driver picked up the vehicle for my wife and she said that he was good. It was a very quick and easy process.
Reviewed March 26, 2017
I had set up a time frame for my car to be picked up and didn’t realize that the bids were open on the day that I gave them the okay. So, my car had not been picked up for another week after the original date I set. I moved and left everything, and I had to leave my car with a family member. When they were dropping my car off in Sacramento area, they told me they were gonna be there that day. I called them and they told me that they were actually in L.A., which is seven hours away from where I am. They said, “Oh, we didn’t realize Los Angeles was not by Sacramento.” And I replied, “Well, you should’ve looked at a map or something before you told me you're gonna be here today.”
The other issue that I had was when they finally dropped my car off, they asked for payment and it was less than what they had quoted me over the phone. And so in my mind, I'm not gonna give them extra money because I don’t want them to come back later and tell me that I still owe them, the money difference. I gave them the smaller amount that they were asking for and then someone from AmeriFreight called me back. The rep said that I owe money to them and I told her, “I'm not telling you I don’t owe you money. I'm just saying I wasn’t gonna give the guy extra money if he wasn’t asking me for it.” I felt that it was poorly handled also. All in all, the communication process with AmeriFreight was not 100% great.
Reviewed March 25, 2017
AmeriFreight had good online reviews and everything went fine when I used them to ship a car as I moved my mom from Denver, Florida. It all worked out.
Reviewed March 25, 2017
I searched Google for vehicle transport services. AmeriFreight came up and they had the best reviews, so I checked them out and went with it. The organizer was awesome. She was super helpful and answered every question I had. She was also really honest with me. The delivery was easy and simple as well.
Reviewed March 24, 2017
I had to travel to the destination of my vehicle well ahead of my vehicle arriving. So, I had coordinated for it to follow me. My husband did some quick research and found that AmeriFreight looked trustworthy. However, we didn’t understand the actual process - that AmeriFreight is the bidder and then they find the drivers. AmeriFreight did help me understand the process a little better, but I wish that the price stayed close at the original quote. That’s fine though. The transporter worked with me on the delivery schedule. It was a 6 to 9-day travel, and I received the vehicle on the ninth day.
Reviewed March 23, 2017
There were different reviews and companies and AmeriFreight was top on Google where they got these stars for getting stuff there in one piece. It was used in my military too. Ms. Alicia was really nice and helpful when I first called and then I got transferred to Graham because she was on leave. He was also helpful because I had to change the day I was moving my vehicle and it took a little bit of time to get a new shipper. But he got it and the shipper got here quick, in about two days' drive from Alabama to California. It was a fine job and the expense wasn't too crazy overall.
Reviewed March 23, 2017
I was relocating for my job so I needed to ship my vehicle. AmeriFreight had the best rate and they were super flexible. I had to change a few things and they completely worked with me and had no problems with that. I initially got a free quote but in the end, it was more expensive than what they quoted but it was completely reasonable for what I had to do. I had a smaller time crunch than when I originally had gotten a quote. But they were nice and accommodating and they were able to get my car shipped across the country in four days. It was perfect and was what I needed.
It was my uncle who picked up the car because I was still moving the rest of my stuff. Originally, there was a specific pickup date but then there was a snowstorm coming in. The driver didn't want to drive the trailer so far away from Newark City. He contacted my uncle with enough time and it was a great communication. We'd totally recommend them to my friends that would be traveling or looking for the same job I had there.
Reviewed March 22, 2017
My VP told me to move a service vehicle from Fort Worth to the West Palm Beach. And when I was searching for rates, AmeriFreight came in with a decent rate. Their customer service rep was easier to work with than anybody else. In fact, I got one on one service through everything. He helped me take care of the transport on the day that I took a day off, so it worked very well.
Reviewed March 21, 2017
I moved cross-country and used AmeriFreight because of their online reviews. Their quote was also competitive, and I had a great experience with their transport organizer. They were pretty forward with how long the move was gonna take based on my preferences. My interactions with them worked out well. The pickup took longer than expected, but partially because I was willing to wait for a driver. The drivers were okay but a little scatterbrained. They were not the best with communication. There were also discrepancies with the time of delivery and the location. They were running behind and didn’t let me know for a few hours.
Reviewed March 20, 2017
I went to stay with my son for a few months. He had just bought a new house and it was a last-minute decision for me to leave Pennsylvania when I did. The cold weather was coming in and I wanted to hurry up and get out of there. I did my research on transport companies and I liked some of the reviews I read about AmeriFreight. Lisa was the gal that was helping me and I got real comfortable with her. She answered all my questions and would call me back. She was the one that enticed me to choose them.
I was happy with the driver, too. I talked to him when he was picking up my car because I was already back in Texas and had left my car with my son. I put his number in my phone just in case I had any paranoid feelings about anything on the road. When they unloaded my car, everything was great. I was happy with the whole process. I was treated right and it was fair. I was impressed. I wished I had known about transporting vehicles a long time ago, or I’d be doing it more often.
Reviewed March 19, 2017
I needed to ship my vehicle because it wasn't running where I could drive it out-of-state. AmeriFreight did exactly what they were gonna do and it was a good deal. Price-wise, it was very reasonable. And the guy that I worked with on it was a very good guy. They did a very good job. I had to raise the price to get it to where somebody would want to take it so the move took a week's total, or maybe even a little less. But it was a very good experience. That was the first time I did it and they did a super job.
Reviewed March 18, 2017
I had used AmeriFreight before, and I used them again when I needed to ship my vehicle from one city to another. They were very prompt, very professional, and on time. They also came in under the budget and were perfect in every regard. The reps were fantastic. They were super responsive, very knowledgeable, very available, and very willing to help. I could not be happier. The drivers who were husband and wife were also great. Just like AmeriFreight, they were very prompt and very professional. They were super helpful and very communicative. They kept us apprised of a couple of different situations. There were some weather delays but were not their fault. Everything arrived in great shape. AmeriFreight is great all-around. I would use them every time I need to use a service like this.
Reviewed March 18, 2017
I looked at AmeriFreight's reviews and they seemed to be knowledgeable and they gave me the information I wanted, so I used them. The transport organizer was polite. But, then, once I booked it, he didn’t call me back and he sent other people. I prefer dealing with one person not multiple. The driver was excellent and very nice.
Reviewed March 17, 2017
We moved so we needed to transfer the vehicle from New Jersey to California. I went online to get some quotations, and Ally from AmeriFreight was prompt to reply. The other company waited for another day. I received 4 quotes and AmeriFreight's price was pretty decent. It was within my budget. I did a comparison and it was very competitive. I also checked other consumer reports and AmeriFreight has a good rating. So, I decided to call Ally. She was very responsible and sent me the email immediately. She gave me all the situations and explained in detail because I have never done a vehicle shipment before. She did a really good job and made me feel more comfortable.
The car was still in the parking lot of the apartment and they needed to call in there and talk to my apartment office lady. Ally called the office lady immediately and fully coordinated for me. She also coordinated with the driver. And she called me again after the car has been transferred to follow up. I really like that there's a follow up service. She's always on track.
Reviewed March 16, 2017
I had moved with work and needed to get my vehicle from South Texas to California. I had contacted a couple of different places but as soon as I give them my address or zip code, they said that they don't service that area because it's two and a half hours South of San Antonio. Luckily, AmeriFreight got back to me and told me that they can try to work something out to get a driver down there. I left the car in Houston even though that wasn't my pick-up location because it was getting towards the end when I had to move and that's where I departed Texas from.
Jeff with AmeriFreight was able to assist me in that way and was able to get a driver very quickly from Houston to Sacramento. He was able to help and stay in contact with me throughout the whole thing. Then there was one carrier who did offer to come down to Laredo, but it was $500 over the asking price because of the location that I was in. So I told him that it was way too much and so I had to move the pick-up destination to a larger city. Then AmeriFreight called me back within 30 minutes telling me that they got a carrier for me. They really worked out with me and helped me out with everything. However, because of the bad weather that week, instead of it being delivered on a Friday afternoon, I ended up picking it up on Saturday morning when he got into town. But still, the delivery went well.
Reviewed March 15, 2017
We had to move from New York to Texas and my car was a lease. We didn’t want to drive it and put all the miles on it so we got AmeriFreight to ship it for us. However, they quoted me around $800 and by the time someone was going to ship it, it ended up being $1,300. I was surprised by the price jump. They said that the person who was shipping it wanted the $800 for himself. And then, they had their own fees that they needed on top of that. Nevertheless, the car got there on-time when they said it would.
Reviewed March 14, 2017
I’m not able to drive across the country so I had my car shipped by AmeriFreight from Seattle to Colorado. My experience with them was very positive. I felt very reassured during the phone call. Everybody also showed up on time and were very courteous. The driver was very patient and everything was done professionally. However, I could’ve gotten a little more warning ahead of time when they delivered the car. I wasn’t expecting it when it came. Nevertheless, I’d recommend AmeriFreight.
Reviewed March 13, 2017
I was in the military and was told to go to one place. I went straight to that location and didn't have a way to get my car there so I needed to find somebody to ship it for me. I couldn't drive it myself because I couldn't leave the base. I looked online and found a lot of positive reviews on AmeriFreight. I decided to call them based on those reviews because they sounded trustworthy. The process was surprisingly simple and the rep I worked with made everything really easy. Then the driver called me the day before he arrived and gave me an approximate day and time for the delivery. It was perfect timing and I never was guessing on when my car would arrive. Also, the driver was a great person to talk to. Everything was satisfying.
Reviewed March 13, 2017
I had a not-so-good experience with another broker that's supposed to be for the same service as AmeriFreight. I tried to look at the reviews and it seemed like AmeriFreight is one of those that have better reviews. The negatives weren't so much, but unfortunately that negative is what I also experienced. I initially contacted them and they gave me a quote. When they did, I made it clear that this was what I wanted and needed. They told me the price that would be within the time frame of seven days, so I agreed to that and I booked. I did it on a Friday and then after I did that I tried to call my rep. I couldn't get a hold of him so I sent an email. I couldn't get anything from him, so over the weekend, I did not get any update and I wasn't sure what was going on.
Come Monday, I tried calling AmeriFreight again and sent emails, and I wasn't getting any response. Before the end of the day, I called their customer service and tried to talk to somebody else. I was advised that the person who was handling my account wasn't there and would get back to me. The day passed and no one got back to me. Next day, again there's no feedback. I even sent an email where I said, "Let me know if you don't want to provide a service so that I can find another service provider". Eventually, on Wednesday I placed a call and before the end of the day the rep called and said, "We needed your credit card number to start the booking." So I gave it to them and after I did, that's the only time that they said they're gonna put me up on the board. That means the initial quote they said within seven days started on that Wednesday, not when I made my confirmation.
I was asking for feedback and there was nothing. Eventually before that seventh day they gave me a quote, which was $400 more than what they quoted. I just wanted to get it done so I said go ahead and ship it. The trucker and I had better communication than AmeriFreight. I called the trucker and gave them all the instructions, and the trucker even delivered one day ahead of the original schedule. Overall I was hoping that this would be a good experience but it didn't work out that way.
Reviewed March 12, 2017
I was moving and had to ship my vehicle. My fiancee looked on Google and saw the reviews on transport companies. Everything went fine with AmeriFreight. The carrier driver was okay and he made sure everything was good and ready to go. Their staff checked up on me a lot. They made sure that they picked up the car and that the car was going to be there. They did a good job.
Reviewed March 12, 2017
We were given a truck by a family member and needed to have it shipped from Arkansas to Washington state. AmeriFreight was really helpful. They kept me informed of what was going on, and they’re pretty smooth. The actual transportation of the vehicle took a week. Overall, it was professional, courteous, quick and easy experience.
Reviewed March 11, 2017
I had two vehicles shipped from Cottonwood, Arizona to Pickens, South Carolina through AmeriFreight. We looked online at the ratings and they were highly rated, so I went with them. They gave me an estimate, and they left it on the board for drivers to bid. The price ended up being $400 more than they quoted me, but I had called two other companies and their quote was actually what AmeriFreight ended up being. So, I wasn't really surprised.
Ali was the representative I spoke to and she was in communication with me the whole time. And the driver was spot on as far as time and was actually early to drop the vehicles, so I was really happy with that. He gave a day before and then he gave me an hour out. The communication was outstanding. I had cars transported two times before this, and that experience wasn't even close to being as good as this. If I have to do it again, I would call AmeriFreight.
Reviewed March 11, 2017
I had been in an accident on Jan. 13th which ruined my old BMW. So my grandmother, who lives in Cleveland, Texas, was going to give me the car that's been in our family for about 20 years now. I had been looking online for a reliable freighting company to do this because I had never done anything like this before. AmeriFreight was at the top of the list for a lot of different websites and I don't like to do a second rate.
The quote was given to me fairly quickly. My only concern was that the quote was a little bit higher than the original because Cleveland is such a small town and after trying to find a company through AmeriFreight, it was very hard to find someone. But he still kept it within my budget and it was quick and easy. It was a little bit under what I would consider my maximum bid for that would have been, which is great. It's less than I was planning on paying.
I spoke to Graham and a couple of his assistants for various questions. It's a very friendly service and Graham is very prompt. I appreciated how quickly he was able to get back to me on a lot of the questions because the past few months had just been a very stressful time for me and my family. However, the woman that I was talking to who was based in Florida with D&D Auto seemed to be very busy a lot of the time and whenever I would call her to ask about the vehicle, she would answer four out of five times.
My main concern was that my driver spoke very little English so it was very difficult talking to him. I was standing out in the rain waiting for the car to arrive and he kept pushing back the time. I ended up waiting in the rain for about an hour and a half. That part was difficult and I certainly didn't enjoy that. So before you say yes to a quote, do a little research on the company that does it and make sure they know their stuff and, preferably, speaks English. But they were able to get the car to me pretty quickly and I couldn't be happier with it.
Reviewed March 10, 2017
I had a great experience with AmeriFreight. I googled different companies, called, and ended up speaking with Graham. He told me I didn't have to do the legwork and that he'll do it for me. He asked for my price range and the date. He said he'll find companies and he would call me back with whatever rate and then I could pick the one that I wanted. I decided to go with AmeriFreight because of Graham and because they could pick up the car the day I wanted it picked up.
I also felt good about the quote they gave me. I had shipped my car prior and I was told that during the summertime it was the peak season. I knew better to negotiate since it wasn’t summertime. Graham talked to me about prices, how it worked and what people would do. Everybody, from Graham to the girl who called me to tell me that they’re coming that day and even the guy who picked up my car, were great.
The driver was cool too and he met me at another location and not at my house because there were restrictions on the road due to the kind of truck that he had. We ended up finding the nearest location to me which was only 10 minutes from my house. I had a really smooth transition. I didn’t have to do any legwork and I just had to sign, agree and pay. I called them three days prior to them picking up the car. It took about a full 10 days and everything was completed.
Reviewed March 10, 2017
I needed to have my vehicle shipped from Fremont, California to Tampa, Florida due to career change and AmeriFreight got good reviews. I was quoted with $870 but on the final day of shipping, they increased it by $230. The transport organizers were good and the carrier driver was fine. The delivery was done in four days and it was pretty fast. Everything was good except for the price increase.
Reviewed March 9, 2017
I was moving my parents from Connecticut down to South Carolina where I live, so we had their vehicle moved by AmeriFreight. I had about five different quotes and the young lady from AmeriFreight that I first spoke with and all the way through was on top of it and made me feel really comfortable because I've never done anything like that before. The vehicle was picked up when my parents were still there and the car arrived four days later without a problem. The driver called me the day that he was going to pick up the vehicle at my parents’ home, and he called when he was down here in South Carolina to make the delivery to my home. All went well.
Reviewed March 9, 2017
My father is 93 and he's blind. He couldn't drive anymore so he gave me the car. But, I was too busy to go back and get it. I live in California and he had to move to Michigan with my sister. So, we shipped it through AmeriFreight, and It worked out. They were rated very well and they had good feedback from people. The rep I was working with was also personable and it was easy working with her. Some of the companies went offshore with their reps and I couldn't understand some of the people who have a thick accent. I'm older and I'm not that quick. So, that was good. The start was a little slow because of where I lived, it wasn't a regular route or it wasn't a very profitable route. So, we made some arrangements to make it more lucrative for them and I didn't mind. It was in my budget.
The carrier driver was cool. Everything worked out with the delivery but there was a little misunderstanding on my part. So, they worked with me on it because it all happened so quick. I'm waiting thinking it was going to be delivered to my home and then it got delivered a couple of hours away. I live in a mountainous area, so a couple of hours away is reasonable for a semi-truck. They wouldn't even enjoy getting it over through the mountains.
Reviewed March 8, 2017
We were PCSing with the military. And we have had family members use AmeriFreight previously and they shipped three cars through them. So they gave me the contact number for AmeriFreight and we called them directly. The drivers were very courteous, respectful and communicated really well throughout the whole process of transport from the moment of picking the vehicle up to the moment of dropping it off to us. They did a really great job. We would recommend AmeriFreight to a friend.
Reviewed March 8, 2017
I was out in California for about six months with my daughter. She was finishing school so I was babysitting her brand new baby. I brought my car out there so I would have a car. And I came back to Indiana after she finished school. So, I had to have the car shipped back. I had chosen another company initially but they weren’t getting back to me. I went online and looked up the ratings on them and they had really, really bad reports against them. So, I investigated other companies and I cancelled with them. AmeriFreight had good reviews online so I went with them but it took awhile because I was told initially it would be $750 but nobody was picking up my vehicle. They wanted me to take it to LA, which I was willing to do, but the time when I could get there were off, and they were charging me even more to do that. I ended up almost paying $1400 to get it shipped when I was initially quoted $750.
Their reps called me and left messages and then I called them back when they had finally gotten somebody, but I had to keep upping the price to get somebody to go to Bakersfield, and I couldn’t wait any longer. We met the driver here and he was wonderful. They originally told me it would be a few days but it took five days to get it here. But we were fine with them. The car was in great condition and the driver was really nice. They could have been a little bit more upfront with me about the money situation. It was a little disconcerting to me being told that it’s going to be one price and I have to pay more if I want them to pick it up and then ending up taking two or three weeks. Nevertheless, they got my expensive car here unscratched.
Reviewed March 7, 2017
AmeriFreight couldn't find me someone at the price I wanted. They took a long time and I ended up having to pay $200 more to get it. And I was really upset about it because I've been a constant shipper with AmeriFreight. And it's hard because you feel taken advantage of but I also just want my stuff. So, I'm very glad that the lease on my car will be ending next month. And I will no longer be shipping. Graham helped me and he was great but it's not in his control. But I wish that he told me that the car won't be shipped at the price that I initially offered. I took a risk waiting longer but I'm also an experienced shipper so, I knew what he was saying to me on the phone and knew contractually what it meant. And there's no guarantee for anything. But I'd rather cut AmeriFreight out totally and just get the name of the driver who took my car.
Reviewed March 7, 2017
My sister recommended AmeriFreight because she used them before. Our start was a bit tricky because they had assigned a guy who was supposed to pick up my car on a Friday and he changed it to Saturday but he was unreachable all day on that day. He finally called at 8:00 at night saying he'd be there Sunday. However, he was again unreachable all day on Sunday. Then on Monday, I said we need to find somebody else and that I'm not waiting around. It seemed very strange and like the guy was not right. But instead of having an enclosed transporter, I ended up having to do an open-air because I needed it in a certain amount of time and they couldn't find anybody else that was enclosed. But my car made it in one piece and the people that ended up taking it were awesome.
Reviewed March 6, 2017
The transport organizer from AmeriFreight was really cooperative. She was being flexible when we had these windows when we couldn't deliver and couldn't pick up. I filled out something online and then for the first three or four days, we were back and forth with forms to fill out. And then she started looking for someone. But then four days into it, I got called on business, up to Michigan so I told her that I'm not going to be available for a week and that we got to postpone that. When I got back from Michigan, we started again.
Then, she found a driver. And the driver picked the car up here in Cincinnati. We met right off the highway on the street because I know he wouldn't be able to park his rig and that part went well. But he picked it up on a Tuesday and thought he was going to get to Florida on a Thursday, which was fine. By that time, my wife was down there. I didn't think he was going to get it and drive straight down. He only had about half the travel load of the cars and said he was picking up a couple others in Northern Kentucky, right across the river from Cincinnati.
On Friday afternoon, he called us in Florida and said he was there and was gonna drop the car off. We were sitting around but then we never heard back from him. I finally called him Saturday morning and it wasn't until noon that he got it down. I think what happened was he called us and said he was in Vero Beach, which is two hours north of where we were in Palm Beach. But he ended up driving all the way down to Fort Lauderdale, south of us, and then coming back north to Palm Beach and dropping our car off. It didn't really matter to him and we weren't desperate for the car at that point. But it would have been nice if he would have called us.
Reviewed March 6, 2017
I was somewhat anxious about purchasing an automobile from out of state and having it transported to my home. When I spoke with staff at AmeriFreight, and especially Graham **, I was encouraged that the transport would be successful. And it was. My Acura MDX arrived on time and in perfect condition. Thanks to AmeriFreight staff.
Reviewed March 6, 2017
AmeriFreight had quoted me the lowest price compared to others. It was good but I ended up paying more than the given quote. The transport organizer was okay but I think the communication could have been a little better. Instead of always trying to email me and relying on me to be at the computer, maybe they could pick up the phone and call me. The best part for me was the driver, he got here fast. He got one car here sooner than expected. He kept me informed and gave us a day's notice.
Reviewed March 5, 2017
I'm moving across country. AmeriFreight had some decent reviews and they were closest to where I was leaving from. I dropped my vehicle off at their headquarters and they loaded it for me. Everything went good, and I'll probably use them again when I go back across the country in a couple of years.
Reviewed March 5, 2017
The gentleman from AmeriFreight who handled our transport was a great go-between. He stepped right in and took care of everything when there was a little language barrier between me and the actual driver. So it was worth the extra $250 to have him help out. I would use them again.
Reviewed March 4, 2017
I purchased a vehicle and was getting it to my residence. AmeriFreight was right on the top tier reviews so that was the reason I chose them. Their price was on the high-end a little bit, but they communicated throughout the process. The driver cleaned the vehicle before they delivered it so that was a good thing. In addition, they were contacting us plenty of time before arrival so it was a smooth process. And they arrived on the estimated time that I was quoted. I had no issues with AmeriFreight.
Reviewed March 4, 2017
My dad had passed and I took over his vehicle. I researched and saw that AmeriFreight had good reviews, so I had it shipped out through them. The initial quote was a little bit lower, but it ended up being about the same with the other companies. It was within the range, but I was hoping for the lower range. The organizer was awesome and the driver kept me in touch with everything that was going on. The pick up came about 12 hours early, and there were no problems.
Reviewed March 3, 2017
I was relocating and needed to ship a vehicle. I like AmeriFreight’s customer reviews and the free quote that I got was fair enough. At first, I am quite worried because they are not keeping in touch with me on the dates that the car is ready for pickup. In the end, it turned out okay. If they can just keep on reassuring the customer that they are doing their part, that they are looking for drivers to pick up my car, it would be much better. Working with the driver was less stressful. He arrived on time and delivered the car. I had a very good experience but it’s not perfect.
Reviewed March 3, 2017
I bought a car and needed it delivered to me. I chose AmeriFreight for the quick turnaround. I paid a little more than the quoted price but everything was smooth. The driver was good and I would recommend AmeriFreight.
Reviewed March 2, 2017
AmeriFreight was recommended when I moved my car from California to Massachusetts. They were really helpful and took care of everything I needed. They gave me all the information when they have it and they were very timely.
Reviewed March 2, 2017
We were really happy with AmeriFreight. Graham was nice, but I felt that in some ways we could have been kept up to date a little bit more. It could just be like personality differences but sometimes I felt like once he had my business, now he's like whatever and don't really have to keep up to date. But then yet, I don't know how their system is. I know they have to wait until a bid comes in for a driver. So that seriously could have been it right there. But overall, our experience with AmeriFreight was good. I would recommend them to other people and I would use them again.
Reviewed March 1, 2017
I had a car shipped from California to New Jersey. I selected AmeriFreight because they were highly rated, and I had a poor experience with a less expensive company. I paid the higher rate thinking AmeriFreight would provide a good experience. Wrong! I was given an estimate of 5-7 days for the shipping, it took 15. I was told the truck broke down in Arizona. I called AmeriFreight about this matter and received zero help. Avoid shipping a vehicle if you can. If you must ship you should go with the least expensive company because they all give you the runaround.
Reviewed March 1, 2017
I was moving to California and went with AmeriFreight to ship my vehicle because I've seen good reviews on the website. I called them and got a quote from one of the guys there. At first, when we were trying to book the transport company, they said that the price would be $645, but it went all the way up to $900. So, the initial quote was okay but then when the actual price came up after the transport, it was a little too much. They said the transport company was asking for that much. My transport organizer was very good. He called me every time he had something available for me. He tried to arrange a deal about three times before we finally got one. The carrier driver was good, too. He was late for one day but it was due to the weather conditions. I'd recommend AmeriFreight to friends.
Reviewed March 1, 2017
I moved across the country to Olympia, Washington. I looked online and saw reviews of different freight companies for shipping across the country and it seemed like AmeriFreight's reviews were high and people were satisfied. They also offered me the lowest quote for our vehicle. Unfortunately, I needed the vehicle there at a busy time and crossing the country right after Christmas was tough to get a carrier, so the price was significantly more than the amount that I was quoted. I also needed to repeatedly call and make sure that they were still on the lookout for carriers.
I mostly interacted with one of two drivers that were crossing the country with my vehicle, and they were really friendly. It was the same person I spoke to in Boston and in Olympia, Washington and I felt like I was interacting with a real person, which is nice. Overall I was satisfied with the service I received from AmeriFreight. I had a few individual personal items in the car that were allowed and those were untouched.
Reviewed Feb. 28, 2017
It turned out okay but there was a huge glitch on the first day when it was supposed to be delivered. AmeriFreight had trouble crossing the bridge. They couldn't get to the house to deliver on that day so they tried to make other arrangements. They tried to get us to go to a different location about 30 minutes away to get the car. So it wasn't picked up the day it was supposed to be picked up. Then the following morning, the agent or the rep that I was working with made the arrangements and picked up next day. He corrected the error quickly so I will give him credit for that. But it was not picked up as originally planned. It was a huge inconvenience for the folks on the other side in New Jersey that were loading the car. We were lucky to have extra days and they were able to accommodate the next day. It should have been handled a little bit better initially.
I've used AmeriFreight three times prior to this one so I don't know why this happened this time. If there are going to be restrictions, they should let us know pretty much up front. I don't know who's responsible for picking the route where humongous vehicles can and can't get to. When the broker picks a freight company, they pick the people who know what they're doing. I know that there shouldn't be that kind of a glitch.
Reviewed Feb. 28, 2017
I’ve used AmeriFreight before and used them again when I was moving cross-country. The quote I was given was a little lower than what I actually paid but it’s fine. My interactions with their transport organizer were all professional, timely, and good. The driver got the vehicle across the country in 4-5 days.
Reviewed Feb. 27, 2017
We used AmeriFreight to ship a truck across the country. We got a rate that was higher than we had originally wanted to pay but it went across by train, and I understood that made it a little more expensive. And then, when it arrived, the parking brake was stuck but we got it fixed and it wasn't that expensive. Overall, our experience was good.
Reviewed Feb. 27, 2017
The quote AmeriFreight gave me wasn't really accurate. My quote was $975 and I ended up paying $1500. When I got the quote, I wanted to hold off to try to find something cheaper but then I found out that I was getting a new job. And the transport organizer got back to me the next day with a new carrier. The guy who dropped my car off pointed out that there were no damages and our interactions were short and sweet. Overall, it was quick and good. And still cheaper than other companies.
Reviewed Feb. 26, 2017
AmeriFreight was on the top 5 transporting companies in the United States, so that's why I contacted them. The transport organizer was really helpful. She gave out information and told me how everything worked. Plus the driver turned out to be somebody who lived near where I was, so it worked out really well.
Reviewed Feb. 26, 2017
The sales rep that I spoke to was really efficient and gave me a good price. The additional fee that I had to pay AmeriFreight surprised me a little bit. But other than that, the price was decent so I went with it. She said that she would contact me when a potential supplier has gotten in touch with them. And she did that within the time frame that she gave me. Then she got me in touch with the company. Where I was living, it wasn't convenient for the company to come straight to my location. So, it was a little bit annoying to meet them about five miles from where I live.
But apart from that, the pick up was relatively smooth. And they dropped off the car a week before they said they would, which is great but I wasn't prepared to receive the car at that time. So, I had to inconvenience some family friends to get the car picked up. I had to do some 4:00 in the morning calls to bank because the money order that I mailed wasn't gonna get there in time to pay the driver. So, I had to do debit card purchase over the phone, which I hate to do because of the security risk.
Reviewed Feb. 25, 2017
AmeriFreight worked with us really quick to get something picked up and delivered within days to Florida. Every interaction I had with them was over the phone and they stayed in contact. The only problem was the driver had some other trucks to pick up so it took him a little longer than we thought to get to us. But he stayed in communication to let us know where he was so it was fine. I facilitated everything and everything went off without a hitch.
Reviewed Feb. 24, 2017
I wanted to ship my vehicle across the country and I didn't want to drive it, so we got AmeriFreight to do it. My car was delivered a little bit dirtier but it was in pretty much the same condition when I shipped it out.
Reviewed Feb. 23, 2017
We had to jockey around to find a place to load the car, but the only issue we had was the flat tire when the vehicle arrived. Either it was a pre-existing problem which I didn’t know about, though we were driving around on it, or something bad happened to it when it was being transported. Everything else with our experience with AmeriFreight was good.
Reviewed Feb. 23, 2017
I had a good experience with AmeriFreight taking the car out-of-state and transferring it to Louisiana. They were friendly and knowledgeable and I got the car in the same condition that I gave it to them. I didn't have any problem and it was the best thing for me.
Reviewed Feb. 22, 2017
AmeriFreight gave me a reasonable quote. I shopped around a while and I ran into a lower quote but they weren't as serious. When they were told to pick up the car, the thing was handled with hang-ups. But with AmeriFreight I had a first-rate experience. I didn't have any problem getting the car to my uncle. My uncle didn't have any problems receiving the car too. It was a pretty good experience.
Reviewed Feb. 22, 2017
I had a family member who needed a car over at the other side of the country. I went with AmeriFreight because of the reviews online. Their reps got in touch with me and we communicated back-and-forth. Everything was perfect during delivery.
Reviewed Feb. 21, 2017
I am located in Tennessee and I bought a vehicle in California. I spoke to several different transport companies to get the vehicle shipped and some of them came across a little too pushy so it left a little skepticism in my mind of why they were having to be so pushy. With AmeriFreight, everything was very straightforward and it pretty much happened the way their rep described that it would. The car arrived in good condition.
Reviewed Feb. 20, 2017
My girlfriend, a flight attendant and who lives in Seattle, was changing bases and needed to get her car to Denver. We both work full-time and neither of us had the time to drive it all the way down. I was helping her and I got in touch with AmeriFreight. I had a good conversation with their representative and I had her on my account the whole time. We had a 15-minute conversation to start and got the quote and all the information set up. She was professional about the whole thing and made sure I knew everything that was going to happen, before and after.
Also, she answered my random questions because I had to go from Seattle to Colorado and we weren't sure on the timing but she did her best to make sure she knew when the vehicle would be arriving. I couldn't have asked for a more pleasant experience with her. Moreover, the initial quote they gave me was close to the final quote in the end. It wasn't right on but it was within $50 difference. So, that was fine.
Reviewed Feb. 19, 2017
Our family moved and I needed to ship the car. We originally chose AmeriFreight because of the price. I did their free quote option, but it was completely different than what I ended up paying. I was quoted a price of $675 and then it ended up being $1,325 to get it here. That’s quite a big difference and more money than if I went with a couple of the other providers. Once I had signed on board, it was too late. So I wasn't really happy about that. I feel like it was a bait and switch. I had to get the car here, so I really didn't have much of a choice. The shipper was fine and the guys who delivered it were great. So there were no issues with the actual transportation of it. But I would not use them again. They should have been more fair and upfront.
Reviewed Feb. 19, 2017
When I decided to go with AmeriFreight, they gave me a quote and I was a little concerned that it wasn't really a rock-solid bid. It could have gone up. But then when they called back several days later, they said that they had somebody to do the transport and the bid’s not going up. They shipped my vehicle for $940 plus $98 insurance like they quoted me. There was a little confusion on the day it was supposed to be picked up. It wasn’t picked up till the following day, but they stayed in touch pretty well. The driver texted me about half an hour before he arrived. He delivered the vehicle and I had no problem with him. The whole process took about six days. It was a good experience overall and it was actually a little better than I anticipated. I would recommend AmeriFreight to a friend.
Reviewed Feb. 18, 2017
AmeriFreight was the only company that was straightforward and told me how the pricing and everything worked out. It’s descriptive compared to some of the other companies that gave false pricing. Their initial quote was right where it needed to be and that's why I chose them. I did the free quote and then the organizer sent me an e-mail and called me. We talked about the appraisal, the costing and how much everything was and we came to an agreement on pricing. After that was done, he told me how long it's going to take for the bid to be on the internet for the truckers to bid on and the price may change depending on how everything works out. During the time period, we had the holidays so the availability for truckers could be a part of the price change.
But after that happened, he called me and said that an offer was accepted and he kept in touch with me as the car was being processed and picked up. Their customer service and the representatives on site are very nice and informative. Their response was quick but the whole process took a little bit longer because I was trying to find all the right pricing. All in all, my experience with AmeriFreight has been cost-effective and efficient.
Reviewed Feb. 17, 2017
The Amerifreight rep I was initially dealing with took care of things for me. She was great and friendly. Although I had another rep who didn't really know what was going on and was rude. But the carrier driver has been good. And when he couldn't deliver the truck into my subdivision, because of certain guidelines and regulations that AmeriFreight has, he drove the vehicle to my house. It was a good experience and I'm satisfied. I'd use them again.
Reviewed Feb. 16, 2017
I was no longer needing my vehicle so I sold it and I needed to ship it to the new owner. I have used AmeriFreight before and it was very bad, poor customer service. But since I was in a time crunch, I decided to use them again. The free quote I got was fine and reasonable and the transport organizer was really responsive and very clear in reminding me of how shipping a car would work because it was a couple of years ago since I shipped my l5ast car. It was very easy and the process took no more than 3 days. Despite my previous poor experience, this time was a good and really wonderful experience because of the person I worked with.
Reviewed Feb. 16, 2017
I was given a car by a family member in Maryland, and I needed to transport it to Utah. I requested estimates from several companies with very good reviews. All of the companies provided me with estimates around $1200 except for AmeriFreight; their estimate was $985. I decided to go with AmeriFreight because price was my major consideration, and they had great reviews. I signed up with AmeriFreight over the phone, and provided my debit card number. I also agreed to their terms over the phone, and through their website. I worked with Graham **, and he emailed me a document with several attachments, which, foolishly, I did not read before agreeing to their terms. I agreed to an 8.75% convenience fee to have them pay the driver on my behalf, and also signed up for optional gap coverage for $98. The terms state that they can go up to $300 over the amount of the estimate.
I asked Graham how much I could reasonably expect to pay on our call, and it was determined that it would likely be around $1200, about the same price as the other companies. I found out after signing up with AmeriFreight and providing my debit card number that AmeriFreight had been paying their customers to leave positive reviews. I saw an alert on the BBB website. I did not try to back out because at that point I did not believe that I could without paying a hefty fee. I gave AmeriFreight 1/30/2017 until the end of February to find a driver, and have the car delivered. I was also told that I had 12 hours to respond when they found a driver, which was important because I needed to coordinate with the family member in Maryland who gave me the car. As it turned out, I needed to respond immediately, and this was a huge inconvenience.
I finally told AmeriFreight that the pickup would have to be on a Saturday, and they are able to accommodate me with this. I ended up paying $1410 in total, which was a lot more than I had anticipated, but I realize now that it was within their terms. AmeriFreight lost my debit card number, and I had to provide it again, but AmeriFreight assured me that my card number was secure. I really hope that it is! They found the driver on a Thursday, the pickup was that Saturday, and I was told that my car should be delivered that Wednesday or Thursday. My car was delivered Tuesday 2/14/2017 around 7:30 am, which I am very happy about. The driver was Ramaz Trans Inc, and my contact was Teona. She kept me informed the entire time. When my car was delivered, the driver did not fully unload the car when he had me sign the bill of lading.
I wish now that I had insisted that he completely unload it so that I could inspect it beforehand, but I have not noticed any damage. The car was transported in an open carrier, and was absolutely filthy when I got it. AmeriFreight was adamant that I had to have my own insurance on the car, even though I didn't own it when it was transported. My advice if you decide to go with AmeriFreight is to read all of the documents before agreeing to anything, and to ask a lot of questions. AmeriFreight is a broker, and I was told that the broker fee on my order was around $400, which I was told was included in the amount of my original estimate . AmeriFreight told me that the driver asked for an additional $215, and that is why the cost increased. I really wish that I had understood the fees fully before I signed up. I agreed to leave honest reviews once my order was completed, and I was not compensated to leave this review.
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