
AmeriFreight Auto Transport Reviews
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About AmeriFreight Auto Transport
AmeriFreight is an auto transport broker that aims to address the three most important areas of shipping a vehicle: price, quality and safety. AmeriFreight works with a network of more than 11,000 carriers to find the best possible rates. It uses an internal quality rating system to select the top carriers.
Visit www.amerifreight.net- Money-back guarantee
- Ships more than just cars
- Discounts available
- No phone support on Sundays
AmeriFreight Auto Transport Reviews
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Reviewed Feb. 16, 2017
We were moving and my husband's in the military, so I needed to ship my vehicle. But I had a really bad experience with a different company that didn't get anything done for me. So when I saw that Amerifreight's reviews on ConsumerAffairs were fantastic, I called them and within two days, we got a company to ship my car. It was awesome. Lesha was fantastic. She was very informative and helped me with any questions I had. I was very happy with AmeriFreight.
Reviewed Feb. 15, 2017
AmeriFreight was very responsive when I had to get my vehicle from San Diego to New York. Their quote wasn't the best but I was in a bind and had to do it last-minute and it came through. The transport organizer called and emailed a few times. I filled out the form and she put in a bid. She helped me in the whole process and it was nice. It worked out once I had completed the stuff. I can't believe how smoothly it went with the actual transportation company. They picked it up and it was great.
Reviewed Feb. 14, 2017
I was getting ready to move out of State and sending a vehicle. When I went online, I selected several companies to receive a quote and I got an online quote and a call back from AmeriFreight that was very low, initially. The rep said that it was just an initial rate and no one would have ever taken it for that. With the more real one, it was $560 and I ended up paying $980. I'm a little pissed about that.
The other thing that really was a little frustrating was I gave them a specific time frame. I wasn't absolutely set on a date that it needed to be picked up. I said if they can, to pick it up anytime between Saturday and Wednesday and if it's after Wednesday, I'm out of town for two weeks. I didn't hear anything until the day before I planned to leave. I finally emailed them and said I guess no one was coming to pick up my car. Then I got an email that said they were not able to find someone but they've got their dispatcher working on it.
A couple of days later, they came back and wanted to pick the vehicle up. The rep said he found a carrier that'll pick it up on Friday, and I said I already told him I'd be out of town. I told him that my window was my window and that was when I needed it done. Then he asked me to send an email with my dates of availability. And when I did that, they still tried to book it under the wrong date. The rep called me and I said I sent the email and my dates of availability. He said he didn't know why his dispatcher didn't look at that, and that he was sorry, and they would get back to me.
They ended up having to delay until I got back. The front-end contact was incredible. The guy was super friendly and seemed very knowledgeable. He was helpful and gave me lots of information. But his tone changed once I signed the contract. It was just like Jekyll and Hyde. It wasn't that he was rude but it was a tone change that I definitely picked up on, like now he's got me and he doesn't really care. I was unhappy about it. They ended up finding a carrier. I don't know if they gave me the wrong number for the carrier or if they brokered it off from there, but I did try to reach the carrier at the time to make arrangements on what time they were going to be coming and I got a different transportation company that answered the phone. It was a weird voicemail, so I just let it go and waited.Eventually, the driver called me and that went fine. So the whole carry of the vehicle, pick-up, and delivery was perfect and very timely.
Reviewed Feb. 13, 2017
When the car I bought in Ohio was to be shipped to Utah, AmeriFreight helped me and figured everything out for me. Their carrier driver was professional and the car was in a great condition when I got it. Also the agent that I worked with has done a really good job.
Reviewed Feb. 12, 2017
When I was moving, AmeriFreight had the cheapest rates so I used them. Their transport organizer was very friendly and knowledgeable. The driver was a little late but only because the car that they had to take up before was running late. So, it wasn't his fault. He was able to keep me updated where he was at and gave me a time for a new pick up. It was fantastic.
Reviewed Feb. 11, 2017
AmeriFreight supposedly was rated very high with good reviews but the quote was too expensive. Ashley told me it was going be about $700 then she said she'd have to find a transporter. I waited over a week, nothing. She continued looking for a transporter then later on she told me she found one, but it was going to cost more money. I needed that vehicle for my wife to be here in Miami so I paid more. Then, the carrier driver was not a friendly guy at all. He hardly speaks any English but thank God I speak his language. He didn't give me that window that I asked him for. I was very disenchanted and I wouldn't ever use that company again.
Reviewed Feb. 11, 2017
I was moving, so I went on the internet and did a little bit of research. Called a few people up but I picked Amerifreight. Had a very pleasant experience with them. Their carrier driver was very thorough and very good. My car came in good condition and the whole thing went smoothly.
Reviewed Feb. 10, 2017
We had a good experience with AmeriFreight. Their transport organizer were knowledgeable and friendly, the trucking company that they got was excellent, and the carrier driver was great. They were good and accommodating, but their price was a little higher than I expected. I think because it starts off at a certain value. They sent out a bid to find someone in the area and they came back with one that was really too high. When I said no, they said "Fine." Then they came back a few days later with another one bid that's lower. They closed up at $750. They did a good job and the car went down there right away. There was no time wasted.
Reviewed Feb. 9, 2017
I was shipping my car from Salt Lake City to Maryland and AmeriFreight was a reference from somebody else that had used them. It was somewhat frustrating experience because it has a very different way of doing business that I'm not used to where you don't get much information. I just give them a bunch of money and trust them that they're gonna do what they say they do. The timing is very imprecise, on the pick up and the delivery, but that's understandable. They could've done a little bit better job of describing it. What happened was my car beat me here. I was still in Salt Lake when my car was here and they said that I have to pick it up. It was a little bit nerve-racking because they said they were going tow my car away if somebody didn't pick it up. But they did a beautiful job of getting my car here and the truck driver was great.
Reviewed Feb. 9, 2017
I live in Mississippi and I just moved to Washington State during Christmas and New Year. If I went on a road trip, I would have missed Christmas and all the holidays. So, I opted to have my vehicle shipped. Since I used Amerifreight back in 2014 when I shipped the car from Washington State to Washington D.C., I went ahead and used them again. Ali, the transport organizer was always on top things, checked in every week even if it took a little while to get the carrier signed up. I would recommend them to a friend.
Reviewed Feb. 8, 2017
AmeriFreight had good online reviews but the price was a little higher than expected. They told me initially depending on the availability that could happen but it's only a few more dollars. I submitted my request then they contacted me via phone that I needed to submit a formal request on their system. They explained all the different options for insurance, and they'd be placing my order on the tracker and that as soon as they get something they will call me back.
A few hours later they had one driver that was able to pick up my vehicle. They would like to verify that it was okay with the small difference and then to go through the process of getting the car inspected and delivered. I was surprised that the process went extremely fast because last time I used another carrier, it was three days or more. The person that was handling this was on top of everything. Even if I was not on the phone or online he was trying to reach out to me because he said that he wanted to give me the best service he could and he was quite outstanding.
Reviewed Feb. 8, 2017
I enjoyed my experience with Amerifreight, with one exception. I did not know that they only provided one ramp per move. I had two trailers. And so, I thought I would get two ramps, one for each trailer. They said the ramp comes with the trailer. I only got one trailer at a time when I loaded the lawn mower and I need two ramps load a Zero Turn lawn mower. When I talked to them about having it both come out the same time, so that I would have both ramps to unload it, they said no. So I had this big, monstrous lawnmower on there with no way to get it off. They said, "Oh well, it's a liability issue. We don't want you to put lawnmowers on there." And I told them, "It's already on there. I got to get it off somehow."
So my son devised a homemade ramp which was even much more of a liability issue than if I had to have their very safe ramp. I was told by one of the people that I talked to that she had encountered the same problem with a couple of other customers who were expecting two ramps and who had a lawnmower issue. In the end, I used a ramp that the neighbor had, so other than that, it was a very good experience and I thought, both trailers cost me $3,700. They were filled to the brim and I couldn't have asked for any better pricing. I would recommend them, but with some warnings about the ramp issue. And I have already, to other friends who were moving.
Reviewed Feb. 7, 2017
I have had many cars transported over the past 10 years. The experience that I had with AmeriFreight was, by far, the best so far! Graham ** at AmeriFreight was efficient, knowledgeable and customer focused.
Reviewed Feb. 7, 2017
I was in the military, PCS, and unfortunately, the military doesn't cover shipping a vehicle CONUS so I had to do it out-of-pocket. AmeriFreight has good reviews and also price-wise they're good. They were very helpful and understanding to my timeline and needs. They worked with me and let me know if there was any change or updates, as far as what the plan was to ship our car. Overall, it was a very good and smooth experience, and put the stress off of me during the move.
Reviewed Feb. 6, 2017
I just wanted to say how pleased it was using your services and the professionalism that was put on display. I called late afternoon on Thursday for a vehicle transport. Was put in contact with Benjamin **. He was able to take care of my interests and told me he will start first thing in the morning. Lunch time the next day he had a driver lined up and car was picked up by 3:30 that afternoon. I had the car in my hands 47 hrs later on that Sunday. This template of service seems to be dying in all segments yet, it is great to see some actually doing what they offer. Thanks again for everything.
Reviewed Feb. 6, 2017
I bought a vehicle out of state and I needed to ship it. AmeriFreight was a prior customer's recommendation. I started with an online quote and right away they gave me a good quote and an order number that I could reference. It had a guy's name and a phone number on it. He was really easily accessible, answered emails promptly, and answered his phone when I called. If he didn't answer the phone, he did get right back to me. It was very good. He was very helpful and explained the whole process, insurance, how they did and how they quote. From the initial quote to the delivery of the car, it took a week. They were fair, reliable, and it was an excellent overall experience.
Reviewed Feb. 6, 2017
I began working with one person and from what it sounded like, he got fired. Then somebody else took over. And so, there was a little bit of a lack of communication on Amerifreight's part. I had to call them and check in a little more than I would have. It wasn't proactive on their end but it got resolved.
Reviewed Feb. 5, 2017
I saw many good feedback online about AmeriFreight so I decided to go for them. At the very beginning I was given a quote of $800 and that was really cheap. But, I found out late that was just the initial quote and they still had to find a carrier and it might go over that. I ended up paying about $1,400 which is a lot more but I had no choice because at the end I had to do it anyway. The whole process went very well. I just gave my address for the pick up location and the delivery location. They showed up exactly on time with the exact kind of carrier and everything was done properly.
The only thing that really put me down was the price. It was during Christmas and New Years but if I knew in advance it was not going to be $800, I probably would have never gone for it because I could easily rent something from U-Haul or from Penske for the dolly which I could pull my car myself when I drove to California so I didn't have to pay twice that. Nonetheless I am satisfied and I would still recommend them.
Reviewed Feb. 4, 2017
I was moving to another state and I need to ship my vehicle. AmeriFreight is faster and they always answer the phone so I chose them. It's a car and you have to be careful but the quote was a little higher than others. But, the process only took two days from calling them, having the free quote option and them coming. Everything was excellent and they are also very nice and courteous so I will recommend them. Although they told me I am going to have a gift in exchange for a review but I got nothing.
Reviewed Feb. 3, 2017
I was relocating and needed to ship my vehicle from Phoenix to Ohio. I checked Angie's List for move specialists, and AmeriFreight was listed there as the first company. I checked AmeriFreight out and asked them for a quote estimate, and initially, the sum they quoted was less, $1800, and I said that I was okay with that. However, on the second day, AmeriFreight called and told me that they had contacted the transport company and now had the exact quote of $2000. They asked me if I was okay with that, and I agreed as I was in a hurry. They gave us the Bulldog Trucking Company.
I asked for a closed truck, but they gave an open one instead. They clearly said that they would take the vehicle on Monday but they didn't come then and I got a call telling me that they were not coming on Monday due to some issues. They said that they would come on Tuesday but they came on Thursday. They picked the vehicle up and delivered it on the same day, as they had committed. The car was old already so it doesn't matter that it was on an open truck, but I got my vehicle on the committed time. It was a really good service.
Reviewed Feb. 2, 2017
I had a couple of bad experiences with some people I had lined up to do the shipping then I found AmeriFreight. I had a quote from another company I have previously used which is a couple of hundred dollars lower but I needed to get my car shipped and it was a very time sensitive thing, so I moved forward with Amerifreight even though they were priced a little on the high five. I liked the fact that they were honest and followed through with what they said. Chris, the guy I spoke to, was really nice. Overall it was a really good experience.
Reviewed Feb. 1, 2017
I was in Korea and I had a vehicle with my wife and another one with my mother which needed to be shipped to Washington, Fort Lewis where I was being stationed in. I liked that AmeriFreight was military friendly and the customer service reps were good, but some of my wife's tools that were in the trunk went missing when the vehicle arrived.
Reviewed Jan. 31, 2017
I was going on vacation and needed to ship my vehicle. AmeriFreight was highly rated so I went with them. Their quote was reasonable and they did what they were supposed to do. They were friendly, courteous, knowledgeable, and answered all of my questions. Then the carrier driver came when he was supposed to and delivered when he said he was going to deliver. He was very efficient and the moving worked out very well. It took three days and I was very pleased with the service.
Reviewed Jan. 30, 2017
My parents had gifted me my grandmother's car. I searched online and AmeriFreight had a lot of positive reviews. The organizer was very friendly and helpful, but the shipper mixed up the time zone so there was a lot of confusion. He said he’s going to be at a certain time but he got in the location a couple of hours early.
Reviewed Jan. 29, 2017
The quote I was given by AmeriFreight was expensive but it was a new car that I needed to ship. Normally I would drive down, but I had a sick family member so I had to take a plane and then ship the car. I liked the transport organizer's availability and he handled everything quite quickly and quite well. I can’t complain. The driver was also fantastic. I had the car in Manhattan and one can’t really take an 18-wheeler there, so he came, picked up the car, and took it to his truck. He also took the car off the truck and brought it to my apartment building. It was a great experience with AmeriFreight. There was no problem and I’m happy with it.
Reviewed Jan. 28, 2017
I did a search online and AmeriFreight had a lot of good reviews. There were two cars that we shipped. One was my boyfriend's, and when it got to its location, it started having some issues that required repair that we think resulted from the trip. There's really no way to know what happened so I never reported it. But the service itself and the people I dealt with were really great and pleasant.
Reviewed Jan. 27, 2017
AmeriFreight's price that we were quoted was a bit better so we got them when we moved. However, it didn’t end up being that way. They quoted us six something, with the understanding that it would potentially go up from $50 to $100, but I wasn’t expecting it to go up to $200. I just wished they quoted us a little higher so that we would’ve been able to prepare for it a little bit better. Also, we were told that our vehicle will be picked up on a Wednesday, but their driver ended up picking it up on Friday and it took about a week to get it out here. Then the phone number that we were given was for the company and not for the driver that we should be directly in touch with. So we kept calling the number but their rep apologized and got us the driver’s number.
On the other hand, their transport organizer was great and she's really nice on the phone. We didn’t ever have any altercations. She was very sweet, very helpful and did the best that she could from her end. Their driver was great too. He called us several times to let us know where he was. It was in LA, so he was stuck in traffic. He was really kind and went over everything when he dropped our vehicle. Apart from taking almost a month to get someone to book a shipper and pick it up, and being quoted differently, everybody was great, really kind and sweet.
Reviewed Jan. 27, 2017
We used AmeriFreight when we relocated. Their quote was reasonable. It wasn’t the cheapest out there but I wasn’t really looking for the cheapest. Their transport organizer was great. I was nervous because it was close to the date and I hadn’t heard anything. I had to make sure there was somebody there to deliver it. But she was calm and she talked me through everything. Their driver was fantastic and I had multiple conversations with him as he came across the country giving me updates. It took four days from the time it was picked up until it arrived. Overall, it was a fantastic experience. I've never done it before but they were on time, car was in great shape, price was good and they walked me through the whole process.
Reviewed Jan. 26, 2017
I was moving across the country and I can only drive one car. A couple of people gave me quotes that would do it and they were too high and I said no and I just kept looking. Then AmeriFreight had good reviews on a couple of rating sites and they had the best pricing that I found as well. They had a trailer so some of the places were like a person would drive it and I didn't want that. It was like on a truck, so that was good. I paid more than I was quoted but even then with the extra price, it was still better than what I found. I'd recommend it.
Reviewed Jan. 26, 2017
We were relocating across the country from California to Alabama. Then, I looked online, saw AmeriFreight had the best reviews and it seemed to be the most affordable. Working with the transport organizer was pretty great and smooth. Anytime I had a question, he was pretty friendly and able to help me. The carrier driver was friendly as well, really nice, personable and everything went pretty smoothly with him, too. AmeriFreight was quick and comforting.
Reviewed Jan. 25, 2017
We come up to California for vacation every year and I decided to send the car around instead of renting one. I got my recommendations from ConsumerAffairs when I was looking up AmeriFreight, I called other transport companies, then when I called AmeriFreight they were more friendly and I liked them better. Also, their quote was not a hundred off compared to the other companies which were a couple of hundred dollars off.
Their transport organizer was friendly. Whenever I needed something I called up and he answered me right back, while the other companies didn't. The company that they gave me to transport the car was also good. I had the car delivered to my cousin and it was no problem. It came off the truck, the truck driver called and got there when he was supposed to be there. AmeriFreight told me it would take seven to ten days but the entire process took nine. However, I didn't need the car yet since I didn't arrive for another week so I was happy that the car was there when I arrived. I'll use them again when we ship the car back home.
Reviewed Jan. 25, 2017
I'm in the Army and was changing duty stations, so I had to ship my car. I requested a bunch of quotes and the best one was from AmeriFreight. However, the truck broke, so the delivery was a week and a half after the agreed time. Also, I had to call to get the statuses instead of them giving me a call to say what the deal was. It was an open carrier so my car arrived a bit dirty. But other than these, everything was fine.
Reviewed Jan. 24, 2017
I moved from Michigan to Arizona and needed to ship my vehicle. I spoke with Jeff of AmeriFreight and he put me at ease in terms of the process so I decided to go with them. I took advantage of their free quote option although the real price was a little more. The carrier driver was on time and friendly. We spoke when he picked up my vehicle and when he brought it for me to pick it up. My vehicle arrived in the same condition that it left in.
Reviewed Jan. 23, 2017
I was moving across the country and I had two vehicles that I couldn’t drive at the same time. I Googled the highest reviews for car shipping companies and AmeriFreight was one of them so I got them to ship my car. Their quote was fair and was very accurate in the end. Their rep was really good and helpful, but coming down to the day, it was me calling her. Then she was contacting me more for the survey than she actually did for the service, so that was annoying. Their driver was supposed to pick up the vehicle a day early but his truck broke down and had to pick it up the next day. Since I was flying out of the state that day, he worked with me in coming up with a location that was near the airport. He was very helpful and he made it on time. My mom was the one who received the car in California and she said that he was very polite. Their service was great and the process took a total of five days. Overall, AmeriFreight is reliable.
Reviewed Jan. 22, 2017
My son had moved to New Mexico where he needed a car and my mother-in-law signed one over to him so we had to get it there. My wife arranged with AmeriFreight at the beginning and we were happy with the price. I got phone calls from the transport organizer telling us what was available and sent email right away so our interaction was all quite well done. The driver called ahead when he was coming to get the car, told the timeframe that he would arrive, and answered back if we sent a text. He moved the car and got it to New Mexico a little bit earlier than they had said. It was a very satisfactory experience and very convenient for my son. It was also fun and interesting to see the actual putting of the car on to the machine.
Reviewed Jan. 21, 2017
We were relocating and saw that AmeriFreight had good reviews so we got their service. The quote they gave was good and I had very good interaction with the transport organizer since she was quick to respond and helpful. It was also a good interaction with the carrier driver on the day of delivery but the price quote went up because of the market rate at the time. So nonetheless, it was a good transaction.
Reviewed Jan. 20, 2017
I was moving out of state, and I just didn't want to drive that far so I had AmeriFreight move my car. The quote they gave was excellent. However, it was not close to the actual charge that they gave me because my situation changed about a week before so my date changed too. The movers came early and unfortunately, I paid a high price because I needed the car to be picked up the next day. It was not their fault but my rescheduling issue. I reached out to their transport organizer several times and he was very responsive and honest. He told me what would or would not happen even if it was bad news. He couldn't guarantee me that they could pick up the next day. My movers were leaving and I needed to leave as well. Then, within an hour he called back and said they found somebody who'll be there in an hour so I had to rush home. Their network is fantastic.
The driver we got was awesome and I've become friends with him. He showed up on time despite the short notice. Somebody canceled on him at the last minute so he went through dispatch and found me. He was really great with the car, easy to work with and very professional. He actually lived in Phoenix and we were moving there. So, I contacted him when I knew my plans had changed. He already picked up the car and I asked him to drop it off early. I even met with him next to the airport so he doesn't have to drive to Sedona for two hours. In the end, everything took four or five days, even though I scheduled it for a week.
Reviewed Jan. 19, 2017
I used AmeriFreight to relocate my vehicle and it all went off exactly as they described. But the driver showed up for pickup three hours later and the delivery was late at night. Also, their quote doesn't correspond to what it actually cost which came in $500 more. It was a little more expensive than I had expected. But for the most part, the shipping came off without a hitch. It was a simple, clean and easy process.
Reviewed Jan. 18, 2017
AmeriFreight's webpage was easier to navigate so I used them to move my truck to Florida. They picked it up the day before Thanksgiving so I imagined that slowed the transport down a little bit because they probably didn't leave until after Thanksgiving. But the transport organizer did what he was supposed to do and did a good job on it. I'd recommend him. The truck was delivered clean, and didn't have any nicks or scratches or anything. It's pretty decent for the cross country move. I have referred AmeriFreight to some other people and I'd use them again.
Reviewed Jan. 17, 2017
I've used other transport companies who a lot of times are not available. AmeriFreight was available and they were able to make the delivery happen. They also had good reviews. The organizer was Alicia and she was great. She had found one pick up time with one person and I couldn't do it, so she was able to get the next one that was available to me. Then I had to change my location, but she still made that work out fine. She's also available whenever I called. Since I needed the delivery to not be on Wednesday, the car was picked up on a Tuesday and it got here on Thursday so it was exactly what I wanted. It was picked up in Manhattan and the carrier was there at the hour he told he would be there. I would definitely use them again and recommend them. They're reliable and have good customer service.
Reviewed Jan. 16, 2017
My daughter had a Toyota 4Runner out in L.A., and I wanted the vehicle back here in St. Louis where I live. So, I went online and got AmeriFreight. Their pickup and delivery time were very good. However, when the driver picked up the car, he told us a different date for when the car was going to be delivered to St. Louis. Nevertheless, it all went very well and their rep has been a big help. She's been very good about returning phone calls and getting a hold of the freight company. A lot of people don't do that, but I was very satisfied with her. On the pick up day, they called my daughter and told her that pick up would be in the afternoon and my daughter said everything went fine. So far, everything worked out well and I would recommend them if somebody wants their car shipped.
Reviewed Jan. 15, 2017
I purchased a van from a fellow franchisee going out of business and needed it shipped from College Station, Texas to Kingman, Arizona. My son, who lives in Iowa, shipped back the car we had loaned him to Kingman when he moved to Las Vegas. Everything went flawless with it, so I got AmeriFreight's number from him. The quote was $666. I did not know at the time if it would matter or not 'cause they allow a hundred pounds and mine was gonna be at least two or three hundred pounds so they just adjusted the price. I still find the $1,000 was worth it to get it here. We were expecting them on a Friday but they gave me a call and said they'd be here Saturday morning about 9:00. The driver called an hour and 40 minutes prior to getting here and arrived about 9:10 so I would consider that really on time. I would use them again and would definitely recommend them to a friend.
Reviewed Jan. 14, 2017
My son’s grandfather gave him a car as an early graduation present. He lives up in Maryland and we live in Florida. It’s an older car so we decided we were not going to put a whole bunch of miles on it and shipped it down instead. AmeriFreight was referred by a friend that used them. She had her car shipped without a hitch and she really liked the work that they did so I got them too. AmeriFreight put out their quotes for bids and they tried to get as close to it as possible. But they were upfront about that from the get go. I had to be patient and it came within $75 of what they first quoted. Basically, they said that it all depends on whoever takes the contract. Their driver was nice and very pleasant. Overall, their rep was really good with keeping in contact with me and keeping me up to date. She did great.
Reviewed Jan. 13, 2017
This is more a review of ConsumerAffairs than of AmeriFreight. I just finished speaking with AmeriFreight. They are an auto transport BROKER, not an auto transporter. Big difference for me. Less direct relationship with drivers, etc. Just wanted to make other consumers aware.
Reviewed Jan. 13, 2017
I was living in Florida and was offered a position in Pennsylvania. I made a quick, little bit of research on the internet and Amerifreight has good reviews so I used them. The transport organizers were friendly, professional, and helpful, and it was the same thing with the driver. The whole process wasn't any longer than I would have wanted.
Reviewed Jan. 12, 2017
Lecia was very helpful in arranging to transport my daughter's Jeep from our home in North Carolina to her new home in Washington state. The original quote was lower than the actual quote but it was over the Christmas vacation and was still in line with other movers. The driver was unable to get his truck to where it needed to be delivered so he drove (with our permission) to meet daughter's boyfriend and took an Uber back to his truck. At his own expense. Would definitely use their services again.
Reviewed Jan. 12, 2017
I needed to get my vehicle to a family member. I started looking online and AmeriFreight was the first company that popped up with good reviews. I paid exactly what they told me I was going to pay for.
Reviewed Jan. 11, 2017
I made my initial call to AmeriFreight the week before Christmas to arrange the transfer of my car. Ali ** quoted me a fair price, and warned me that due to the Christmas holiday and the delivery location (Idaho), it might take until after the New Year before she found a driver to pick up my car. She was right - the car was picked up right after the New Year. But in the interim, she called me on a couple of occasions just to let me know that the order was still pending and that she was still confident that the car would be picked up shortly. I appreciated the updates.
When I placed the order, Ali very helpfully stayed online with me to ensure that I clicked all the right boxes and filled out all the forms correctly. My car was picked up in Dallas on a Friday afternoon by Nick. He stayed in good contact with me via cellphone so we could arrange a good pick-up site that suited both of us, and so I could plan my schedule accordingly. He called me about a day and a half out, a day out, five hours out, and then 40 minutes out. The car was delivered on Monday evening. He drove through some pretty crazy weather to get here to Boise, and delivered the car in perfect condition. In conclusion - if you want a company that offers you excellent communication, performance and price - give AmeriFreight a call!
Reviewed Jan. 11, 2017
I needed to ship my vehicle that I bought from North Carolina to Washington. The best quote AmeriFreight gave me was $1,150 but I ended up paying $1500. When we got the bid from the mover, I was in a position where I didn't have any other choice. I needed to get the vehicle moved, granted it was winter time and it was an acceptable amount, but I thought it was a little higher than what it should have been. If someone would have come in and said they wanted $2,000, then I wouldn’t have done it. I would have told them to keep looking. But I needed to get that vehicle here and so I ended up paying a little more than I thought I would.
They don't have a lot of impact over what a mover is going to bid but they did their job. The agent that I worked with did a good job. They were very responsive to all my calls and emails. However, there were a couple of times where the mover was supposed to pick up the vehicle but didn't show up. But when the vehicle is sitting at a dealer, waiting for people to come and the driver doesn't show up, then the problem is not the broker but the hauler. But then again, it's in the middle of winter. There's not a lot of people going across the United States in the dead of winter.
Reviewed Jan. 10, 2017
I live in Miami and needed the vehicle transported cross-country. I researched over the internet and AmeriFreight had some good reviews. Within a few hours, they found a carrier driver and he was very professional. The estimate was accurate like they promised.
Reviewed Jan. 9, 2017
Everything went smoothly and the car was there in a day so we were very pleased with AmeriFreight. It was excellent.
Reviewed Jan. 8, 2017
I had gotten out of my lease on the vehicle and the dealer bought it from me. It was at home and I needed to get it shipped to Arizona, so I had AmeriFreight do that for me. Their final charge was a little bit more than their initial quote, but I had to take it since I needed to get the vehicle to the dealer earlier than I had originally thought.
Reviewed Jan. 7, 2017
I bought a vehicle in another state and I just had to get it to me. I was out of the country then but I gave the transport organizer contacts and he did everything my contacts wanted him to do, so shipping the vehicle was way easier for me. It's been an easy and reliable experience with AmeriFreight.
Reviewed Jan. 6, 2017
VERY DISAPPOINTED WITH THIS COMPANY. I was trying to ship a car from VA to OR and had to cancel my order with this company because a carrier was not booked within the 7 business day window. I was very disappointed with the lack of communication from these agents. I kept calling during the 7 day window to check in and asked that they call me with updates. I understand that it was a difficult time to ship over the holidays and with winter weather conditions but I would have at least liked a call from them to know they were working on it. I received no communication and zero confidence from them that they could find a carrier.
After asking Lecia what she recommended or what she would do in my situation she said she would not ship a car and drive it instead... Again zero confidence in this company. Very frustrated that my time was wasted and I have to rent a car longer until I can get my car shipped. I decided to go with an actual moving company and pay a little more for a guaranteed pick up date. I DO NOT RECOMMEND AMERIFREIGHT. DO NOT WASTE YOUR TIME.
Reviewed Jan. 6, 2017
I had used AmeriFreight several years ago. I was satisfied then and came away satisfied this time as well when I shipped a vehicle from Atlanta to New York. Everything was fine about the entire transaction. I had recommended them and would use them again.
Reviewed Jan. 6, 2017
My experience with AmeriFreight went really well. There were no issues and everything arrived on time so we're very happy with the service.
Reviewed Jan. 5, 2017
I needed a vehicle shipped, and since I have used AmeriFreight in the past, I used them again. I had a very good interaction with the transport organizer, and the quote they gave me was okay. Everything went real smooth. In fact, they delivered the vehicle ahead of schedule. There are a lot of bad carriers and brokers out there, but AmeriFreight was pretty good.
Reviewed Jan. 5, 2017
I was moving across country so I needed to ship my vehicle. The quote I was given was great but the fact that it changed wasn't. They said that they had it listed for a couple of weeks and nobody was biting so if I wanted any success, they would have to increase the price. The interactions with the carrier driver were poor. He called and said they were ready to deliver my vehicle and I said okay since they had the address. Then he called back and said, "Oh yeah, remember it's cash on delivery." And I said, "No, it's AmeriFreight and they pay you."
Five minutes later, I got a call from his dispatcher saying that he wasn't going to deliver my car that night because he was going to deliver something else but I think they wanted some cash. So he said that he would deliver my vehicle between 9:00 and 10:00 the next day and at 9:00 I heard nothing. I gave them phone calls and left both of them a message and heard nothing back. At 11:00 I called both the dispatcher and driver and left them messages and decided to call AmeriFreight and I couldn't even get a voicemail and my call kept getting disconnected. Finally the dispatcher called me and said that they would be there in about a half hour. When the half hour came and went, I called them and I was told they'd be there in five minutes. Finally my car did arrive, about a half hour after and the guy tried to get me to give him cash again. For that experience, I wasn't very pleased with them.
Reviewed Jan. 4, 2017
We moved from Connecticut to Colorado so we needed to ship our vehicles. My husband looked online and chose AmeriFreight because it was the cheapest. When their transport organizer first scheduled the shipping, it sounded like it was going to be great. He said he would give me a call in a day or two and then almost a week later, I had to call him to ask him what was going on. It was a little bit frustrating. They should be a little more proactive with contacting their customers. If they say they’re going to call them, they should do that. Nevertheless, their driver was awesome. He either answered the phone or called us back every time we called him and he was very responsive. He came even though it was snowing so he was great.
Reviewed Jan. 3, 2017
We are brokers and we're purchasing vehicles to export to friends. I had three quotes from Amerifreight and I only used one. At the end, the price turned out to be $50 or $75 higher than what I was expecting. Other than that, they offer a great service. They're personalized and they take care of you.
Reviewed Jan. 2, 2017
I bought a truck in Pennsylvania and I live in North Carolina. I googled reviews and AmeriFreight had an excellent review rating. The organizer called, told me how the process worked, set it up for me, and the quote I received was very accurate. When the transaction was completed, the organizer contacted me via email.
Reviewed Jan. 1, 2017
Everybody I spoke to in AmeriFreight was great. They're very straightforward, friendly and helpful and were able to give me a good price when we had them move our vehicle out of state. It was a quick process as well. They took the car Sunday and it was at the location by Wednesday and they were in contact. It was a very easy experience.
Reviewed Dec. 31, 2016
We needed shipping for business and I felt more secure with AmeriFreight. Their quote was all right however, they didn’t explain it properly to make me understand what I was going to pay. It was a little higher from what I understood. I asked questions but my questions didn’t make me totally understand it. Nevertheless, I felt very comfortable with everything except that I wish I understood the price because I paid $100 more than I was expecting to pay.
Reviewed Dec. 30, 2016
We were shipping the vehicle to my daughter in Boston because we were selling it to her. I did some internet searches and AmeriFreight came up with high reviews rating. Their quote was very reasonable too. Their reps were very helpful, friendly, polite and accurate in the information they gave us. They also kept in touch with us clearly through e-mails and phone calls to make sure that the transaction was going smoothly and I was aware of what was going to happen. They followed up afterwards to see if I was happy with the service I received. It’s a perfectly fast and well organized transaction and if I had to do it again, I would ship with them again just from the experience of it being so easy. I see no need to research other people. They have great price and it was an excellent experience. It was all very reliably and professionally handled.
Reviewed Dec. 29, 2016
I moved out to Los Angeles and I needed my car. I went with AmeriFreight because the quote they gave me was significantly cheaper than everybody. Their carriers were nice. However, they said the quote was gonna be $730 but I ended up paying $840. It wasn't the closest but it was still a good price in comparison to other places. But I wish it was the $730.
Reviewed Dec. 28, 2016
I was moving and needed shipping for my vehicle. I went with AmeriFreight since I used them before. They gave me a quote over the phone. Their transport organizer was good and very attentive. The carrier driver and I established communication and it was fine. The entire process took a week, and it was very smooth.
Reviewed Dec. 27, 2016
I promised a Jeep to my grandson who's in the army at Fort Bragg, and rather than driving it, we had AmeriFreight ship it to him. I expected the quote to be a little lower, but it was in the ballpark where I was expecting to pay. The arrangement for the pick-up was quick. When I spoke to the organizer on the phone, I told him I was ready to ship. He called me within a day and said they had a carrier for me and that day the carrier made the pick-up. I also saw on the website that I got a discount because I was a veteran and I took advantage of it.
Reviewed Dec. 25, 2016
It's the second time I've used AmeriFreight and they've been great at both times. The gentleman that helped me on the phone was great as well, and I paid as much as he quoted me. My caretaker who interacted with the driver said that everything seemed to go fine too. I'd recommend AmeriFreight to other people.
Reviewed Dec. 24, 2016
I have used AmeriFreight before and we were happy with the service and they had good follow through. So when I moved to another state we booked another car with them again. They kept me updated and the vehicle is in the same condition that it left in.
Reviewed Dec. 22, 2016
We used Ali ** and AmeriFreight to ship our vehicle from the east coast to the west coast. Ali ** was with us every step of the way. Ali was considerate, knowledgeable, patient and accommodating to everything we wanted to know about the process of shipping our vehicle cross country. I would definitely use Ali ** and AmeriFreight again.
Reviewed Dec. 21, 2016
I wanted to send a vehicle out to my son and I used AmeriFreight as a transport company since I liked their presence online. I felt a lot of their stuff in their website answered a lot of questions I had and I felt comfortable using them. It was also flawless and amazing interacting with the transport organizer. The quote they gave me was right on and was exactly what they said it was. So I was happy with that, too. I also expected a little trouble, like somebody’s going to be late but they arrived faster than they said they would. It was a simple process with them and they did a good job.
Reviewed Dec. 20, 2016
I sold my vehicle to somebody who's from a different state, so I needed to ship it. AmeriFreight had good reviews, and I also talked to a person who seemed to help me get a better price. Their transport organizers were really good. However, it took a little longer and I had to push a little bit to get something set up that was close to the price quoted. Other than that, it's all good and I'd recommend them.
Reviewed Dec. 20, 2016
I'm in the military and my wife and I did an untraditional move. I left well before my wife did. When it was time for her to come down, we shipped our car instead of having her drive across the country. I spoke with the lady in AmeriFreight and she was very helpful. The quote given was off by about $100 but it was still well below all the other quotes that I got so I wasn't too heartbroken about it.
Reviewed Dec. 19, 2016
I was in the process of moving on military orders and didn't have the time to drive it across. AmeriFreight was a recommendation of somebody else who had done the same. I spoke with the driver when he called 24 hours in advance to do the meetup. And I also got a phone call saying that they were gonna drop off in 24 hours and they dropped it off as promised. My only complaint about the whole process was that the final price was about a 150% of the quote. They promised about under $800 and the initial offer was $1250. I wound up paying $1100 when it was all said and done.
Reviewed Dec. 18, 2016
My daughter is in the military and she needed a vehicle over there. And one of her coworkers there recommended AmeriFreight. I called the number and I spoke with the representative there and she gave me all the information I needed. Their organizer was wonderful. She did all the follow-up calls and making sure everything was good. The driver was also a day early. And he tried contacting my daughter and couldn't get a hold of her 'cause she was at the marine ball. So, he contacted me and we got together with my daughter and made arrangements for her to meet him. Everything ran so smoothly. I was really impressed.
Reviewed Dec. 17, 2016
We're moving from California to Texas because my workplace was changing, so I had to ship my car along with my personal belongings. For my car shipping needs, I decided to go with AmeriFreight after seeing they had very good ratings online and their pricing was very much competitive as compared to other vendors. I was given an option between two different carriers on the dates which I had opted for. One day before my scheduled pickup date, they called me and said they would be coming in the morning half. And on the day of pickup, I got a call from the driver at 9:00 am that he'll be coming in one hour. He was there on time and I had to follow whatever guidelines that they had mentioned, like how the car should be and what things should be considered before shipping the car ahead.
I was told that the car will be delivered any time after Tuesday, 10:30. But I got a call on Sunday evening that says that the car will be coming on Monday -- one day earlier. And on Monday morning the driver called and told me he'll be arriving in one hour. He delivered the car before noon and when I inspected my car, my car was all clean and neat. I paid him off the remaining balance and it was all good. Overall, AmeriFreight's customer service was very honest and the carrier was on time.
Reviewed Dec. 16, 2016
I had to move and I needed shipping for my car. AmeriFreight had good ratings so I went with them. The quote that they have given me was far less than what I paid. They said that they always start low and if nobody picks up a bid at a low price then they have to go higher, and it started getting close the day that I had to move so I had to ask them to move it up in price. The price really captures people as their first low bid, but since it's a low-ball bid that they're putting out there, somebody might jump on but then on the other end, nobody would. The company of the carrier driver was very good, and my car arrived in the same condition as it was when it left.
Reviewed Dec. 15, 2016
I had to move my vehicle from Colorado to Montana and AmeriFreight could do it right away. The transport organizer was great and very helpful. The carrier driver was nice and fabulous, and was willing to work with me. My car didn’t have brakes and didn’t run. He needed a tow truck to put it on his transporter, but he had no problems at all and organized everything. Everybody could do their job so quickly which was nice and exactly what I needed.
Reviewed Dec. 15, 2016
I had purchased an automobile in the state of Ohio and I live in Arizona. I needed a way to get it home. AmeriFreight had good reviews and I worked with their rep, Graham. He was very straightforward and explained how it works. They start with a certain window of dollars and see if anybody hits it. And we didn't get any information. Nobody responded in the first three or four days. So, he upped the number a little bit. And then, a trucker responded right after that and sealed the deal. Graham gave me the name and cell phone number so I was able to make direct contact with the driver and coordinate the delivery. I would use AmeriFreight in a heartbeat if I had another car shipping need out there. It was very smooth and I was very pleased with how it worked out.
Reviewed Dec. 14, 2016
My spouse was with the Marines and we have military relocations so we needed to ship our vehicle. AmeriFreight contracted out to this shipping company who would be shipping my vehicle and they did a great job contacting me only when they had offers on my timeline. It was a good experience overall and I'd recommend them.
Reviewed Dec. 14, 2016
I had bought another car and I shipped it from Indiana to my home out in California with AmeriFreight. It worked, though I just wasn't familiar with the whole process, to begin with. They dispatched out and if somebody happened to be coming through, they'd send a notification when and where the pick up will be at the last minute. When the rep gave me a quote, it wasn't on target but it was lower than what I could actually get then. When I finally agreed to the price that I wanted, the timeframe was speedy. They wanted the car down in Indianapolis quick. She emailed that out to me around 5:00 but I happened to see it at 6:00. Then I called her to confirm that I agree to it, and then I found somebody to follow and got the car down there at 8:00 o'clock at night. It happened so quickly and I thought I've got to do it if I want this deal.
The communication with the carrier driver was good. I told him that I may not be able to get down there quick enough, but he said not to worry though he asked me to call him because he may be sleeping inside his cab. When I came, he was right there and was very nice. Then by the time I got home, he sent me a text with a picture of my car on the transport. It was on Thursday night and the vehicle arrived in Palm Springs on the following Wednesday before Thanksgiving. I had a friend of mine pick it up and he said it looked fine.
Reviewed Dec. 13, 2016
My dad gifted his car to us and we shipped it out here. We searched online for transport companies and saw AmeriFreight had good reviews. The quote given to us was good and the transport organizer was helpful and it was really easy. She checked in and it was great. The driver also called us the day before and set it up.
Reviewed Dec. 13, 2016
I needed to move across the country and AmeriFreight was able to grab both cars and deliver them successfully. I've been driving the cars and seems like everything is good to go with them, so I'm satisfied. My only complaint is that they gave me a quote of $1,400, and when they got a driver, all of a sudden the rate went $1,700. On top of that, we’re previous customers and my dad’s a vet. That was a little too much. We were shipping two vehicles with same pick up and drop off points. I felt like they could have given a little bit more of a discount than that.
Reviewed Dec. 12, 2016
I purchased a car in California and it needed to be shipped to Texas. I went with AmeriFreight because of the pricing. Their people were very good, were prompt and they kept in touch, although there was one instance where I called and I was put on hold for a long time.
Reviewed Dec. 12, 2016
We needed to bring a vehicle home from Washington DC. I've read all the reviews for AmeriFreight and they seemed to be a big company. Everything seemed pretty good so I decided to acquire services and I like Jeff who was my person there. The main person I talked to quoted me a price and it was fine. I knew what price it should be so I didn’t really need to get a quote and everything was good.
The driver was great. He gave us his cell phone number and I could call him anytime during the week and he always called me back within a few hours. He asked me where I wanted to meet him and he was willing to try to get to the house, but I told him the street was too tiny so I just met him down the street or the shopping center and he was there right when he said he would be, so it was perfect. When we got the car, it wasn’t even dirty. It was just perfect, which is all that really mattered to us. Everything else, how long it takes or whatever, it didn’t matter. It took four days to get the car here, but we didn’t really need it. It wasn’t a rush thing. We had other vehicles to use.
Reviewed Dec. 11, 2016
I was shipping cross country a classic vehicle that I'm having restored. I found AmeriFreight online and saw they had good reviews, which turned out to be truthful in the work that I did with them. They were very straightforward with the process and their fee schedule, and were willing to answer any questions that I had. The agent that was assigned to my case worked hard to find a good carrier and made sure that I understood things going through the process. They did a good job.
Reviewed Dec. 10, 2016
I was buying a vehicle from out of state, Texas and needed it shipped within half a week of time. My contact at AmeriFreight was confident at first that at the initial price some driver's gonna pick it up, but no one did. So we had to boost the price a bit. They acted quickly about my demand even though it was at the last minute. They eventually delivered, although, the price was a little bit higher than expected, but everything worked out. AmeriFreight offered some reduction in the pre-pay.
Reviewed Dec. 10, 2016
I was moving to Iowa. I called up a few but AmeriFreight had the lowest quote. Ali, the transport organizer, was very helpful and professional. Plus, working with the carrier driver was good. However, it was really hard to figure out a place to meet. The driver wanted to meet in the Boondocks but in the end, we resolved the issue.
Reviewed Dec. 9, 2016
I’m in the Army and I just moved from overseas, and I had to move my vehicle from California to Washington. I went with AmeriFreight since they quoted me a lower rate. In fact, when I talked to the representative, he told me it would cost $100 to at the most $200 based on the market. But when the price came down, it was double what they quoted me. I would have saved money had I gone and contracted directly, and bid it out on one of those websites where a person can put up a car and they bid on it. It would have been a lot cheaper had I done it in the beginning, but I already put a deposit down and I would have lost my deposit, so I was stuck with AmeriFreight. I was not very happy about it. The carrier was good, though. They delivered the car on time within a few days and it was in good condition.
Reviewed Dec. 8, 2016
I was moving cross country and I didn’t want to drive it because we have more than one vehicle, so I had it shipped with AmeriFreight instead. I had a miscommunication with my rep at first, but I received my car. Though it was a little dirty, everything was fine.
Reviewed Dec. 8, 2016
I needed my vehicle shipped from Yuma, Arizona to Portland, Oregon and I liked the online feedback that I saw for AmeriFreight. My dealings with their transport organizer and the carrier driver went very well, and the process was easier that what I expected.
Reviewed Dec. 7, 2016
My experience with AmeriFreight was very smooth. The carrier was good and the driver kept me informed. However, I started getting a little noise from my car after a few days and I need to get it checked out with my dealer. Nevertheless, it has been a good experience overall and I'd recommend them.
Reviewed Dec. 7, 2016
Their quote was acceptable. However, I ended up paying a little more but it is what it is. Once the transport organizer started talking to me, everything was good but it took them a little while to get to me at first. AmeriFreight was fine, it's just the company they chose that wasn't. We tried calling the company to get better dates because my wife and I were out of the country. And whoever you call to talk to that communicates to the driver is just disrespectful and hung up on my wife. Then when I called when the car was coming, it was the same kind of treatment. The customer service section couldn't answer simple questions. When the vehicle arrived, the computer system fried for some reason or the LED's are messed up but I don't think it had to do with them. I figured it got jarred.
Reviewed Dec. 6, 2016
I needed shipping for the vehicle that I bought out-of-State, so I went to AmeriFreight. I was able to take advantage of their free quote option, however, they lied about it. They told me it was going to be less money but I ended up paying $200 more. I called and talked to Graham who then gave me the quote. He said everything's cool but after that, they were taking forever to pick up the car, so I kept calling them and they said if I paid $200 more, they could hurry up and get my car.
The day after I told them I will pay up to whatever amount, they said that they'd pick up the car and they did it the next day. It's good that I got my car, but they could have told me the real price, which was fine, instead of using a low quote to lock me in and then, later on, raise it. As for the delivery driver, he was the best. I wish I would’ve called him or their business directly instead of dealing with AmeriFreight. But they got it done. I got my car and it was delivered perfectly. But I wouldn’t call them anymore. In fact, I'll just call the carrier directly instead of calling one of these little middlemen companies.
Reviewed Dec. 6, 2016
The overall experience I had with AmeriFreight was very efficient and quick. I was very happy. The carrier driver and the broker were wonderful as well. I would recommend AmeriFreight to other people.
Reviewed Dec. 5, 2016
I was moving from Chicago to Oakland, California, and I needed shipping for my vehicle. I saw that AmeriFreight had reasonable reviews so I went with them. I had some specific constraints about when I could pick up on one end or when I could receive the car on the other end, and that didn't get communicated to the other person necessarily. They ended up booking something with some company that I didn't exactly approve the terms of. However, they had a storage facility and they were very flexible, so they ended up being able to work with my schedule. There's a little bit of annoyance with the scheduling miscommunication. I had to spend some time dealing with it, but it was fine in the end. I had one contact there who was very helpful.
Reviewed Dec. 4, 2016
I'm in military and am being stationed overseas so I had to move my vehicle across the United States, back home. I used AmeriFreight last year and their rates are the lowest I found by a couple of hundred dollars than anybody else that's why I went with them again.
Reviewed Dec. 3, 2016
My son's in the Marine Corps and I was shipping my car back from California. I liked the way the rep sounded so I went with AmeriFreight, and all in all the delivery went almost without a hitch. Everything went well and the car got here undamaged.
Reviewed Dec. 2, 2016
I bought a vehicle and I needed it shipped to me. AmeriFreight told us the car was going to be shipped two weeks before it actually got shipped and they didn't end up picking it up at all. We had ended up reposting the thing and get a different carrier to come and get it. The carrier we ended up using picked up the vehicle and drove it 2,000 miles in 36 hours. It was super quick once they picked it up and super helpful when they were dropping it off. When we got the vehicle, it was in the same condition as when we shipped it.
Reviewed Dec. 2, 2016
My vehicle ended up in Ohio and I needed to get it back to Arizona so I did some research and ended up contacting AmeriFreight. I did it about four to six weeks prior and I got a quote right away but the vehicle wasn't available to be shipped yet. When it did, I called up and worked with an AmeriFreight gentleman who gave a much higher quote than the original. Even though I've never shipped a vehicle before, I knew a range that it would probably cost and the quote was expensive. AmeriFreight is like a broker and they wait for a quote and I was waiting and waiting and waiting and never heard anything so I actually had to contact the guy and ask what’s going on. I had put in a range of what I'm looking to pay and none nibbled on it but then once we increased it, we got someone right away. We needed to up the price or it may not be able to get shipped. Otherwise, everything went really very smoothly.
Reviewed Dec. 1, 2016
I was just getting an old car from my family member, and AmeriFreight had good reviews online. Their quote was good. I ended up paying a little bit more than what they gave, but not astronomically higher. The organizer was good, and he kept in contact frequently. When it turned out that there was a wrong quote, he promptly found another one that was better. Overall, it was a good deal, so I was pretty happy with the experience.
Reviewed Dec. 1, 2016
I bought a new 2016 Range Rover from a different state and needed to ship it from the dealer in Pennsylvania to my home in California. After researching multiple options online I called AmeriFreight and was immediately connected to Graham. I explained that I was looking for a fast turnaround because I wanted to have the car delivered before Thanksgiving. He walked me through the process and explained that he will search for a carrier that can meet these requirements. He called me back early the next day stating that he found a carrier and I authorized them to charge my card. The driver picked up the vehicle on time on Pennsylvania, and 4 days later, it was delivered to me in California unscathed. I couldn't have asked for a better scenario. 5 stars for setting the right expectations, meeting a narrow time window, and having the comfort of knowing AmeriFreight had my back if anything went wrong.
Reviewed Dec. 1, 2016
I needed to get my vehicle transported to Charlotte, North Carolina because I was moving. I've read all the comments from previous customers of AmeriFreight and saw that pretty much all of them were satisfied with the service. It was a little bit expensive, but I wasn't expecting my car to get to Charlotte, North Carolina in three days, so I was shocked. The driver wasn't really talkative but he was a nice guy. My fiancé had shipped a lot of vehicles all around the United States and he was really shocked that the car got here on that amount of time and money, so it was worth it.
Reviewed Nov. 30, 2016
AmeriFreight seemed to be fairly highly recommended on the internet. I called them directly and I got a quote which in the end, it was low, quite above what we ended up paying. It worked fine with them and the vehicle ended up fine as well. I'd use them again if I have to ship a car today.
Reviewed Nov. 29, 2016
It was great working with Ali from AmeriFreight. From beginning to end, she always called and checked in to let me know what was taking place and see how the process was going. Then when the driver came to pick up my car, he gave me his cell phone number and told me I can text him. He texted me to let me know where he is and all that other kind of stuff. It was a smooth transition to get my car to me scratch-free.
Reviewed Nov. 28, 2016
Amerifreight was the most competitive financially. They got the car delivered and the driver they outsourced from Dash Enterprises was outstanding on both ends because I dealt with him in South Carolina and I had a whole lot of confidence in the way he presented himself. He was a very true gentleman. On the other end, in Arizona, my daughter who met him at the drop-off site said he kept her informed on the phone when he was getting near to the area. Everything went smooth there, too. That guy did a great job.
Reviewed Nov. 27, 2016
I went on Angie's List and AmeriFreight was among the three top recommended and they were already checked out by the Better Business Bureau. They called me back right away, scheduled the move and picked up the car. They were wonderful and we were so pleased. It was my son's car that came from Connecticut down here to Georgia. The carrier driver talked to my son and they found an amicable place for him to pick up the car. The carrier was clean and it looked brand new. The driver was nice and he took good care of my son and the car. When the car was delivered, he put it right in the driveway and there was no damage. We would use him again, specifically. The rep was also wonderful. She was sick and was not at work but she still found the time to call me to make sure that whoever she had left our account with was on the ball and helping us out.
Reviewed Nov. 23, 2016
I was moving across the country. I looked up some reviews online and tried to find someone with very good reviews. I talked to AmeriFreight's organizer by email and by phone before deciding to go with them. He then put me in touch with the driver, and I talked to the driver from there. I would recommend AmeriFreight.
Reviewed Nov. 22, 2016
This is the second time I used the services. They provide worry free car transport needs. I will use them in the future if needed. Even though I lived in an area considered "remote" I still received competitive pricing. Thanks!
Reviewed Nov. 22, 2016
I had to move my parents due to illness, but the cost of transporting the car through the moving company was outrageous. I found AmeriFreight through an internet search and they were highly recommended by ConsumerAffairs so I gave them a call. So glad I did. They explained the bidding process and outlined the costs to me very well. I saved so much money and the transport was on-time. Definitely would recommend AmeriFreight.
Reviewed Nov. 21, 2016
AmeriFreight's rep was very helpful but the Phoenix Freight that picked up the car was not truthful with their date and time, and their time frame was off. They're not direct with their communication and they ended up bringing the wrong car to my son. He was so upset having waited all day. It's so difficult when somebody is working and he was so distressed about that. Nonetheless, their rep was very nice in trying to help out and communicated with us in a nice manner.
Reviewed Nov. 20, 2016
My elderly mother was in Southern California, she's driving and her grandkids needed a car out here, so we needed to get the car shipped out this way from Southern California to New Hampshire. AmeriFreight was highly rated on Angie's List.
My wife and I fielded with the driver and she described them as very accommodating. We live on a residential area that wasn't conducive to getting the vehicle, bringing the truck into the neighborhood and unloading it there. And so he went to a local car dealership, parked, unloaded the car, and I drove it to our home. Then my wife showed him back where his truck was. This is the third car we've had shipped to us, we had shipped a different car from California, and a different one from Texas. In particular, the advance work done by AmeriFreight in the whole process, the communication ahead of time, the driver itself, and the amount of courtesy and accommodation from this guy were really appreciated.
Reviewed Nov. 19, 2016
My grandfather was moving and we needed to get the car cross-country. I saw the reviews online for AmeriFreight, went with them, and the person who organized it handled everything. I just had to tell her the details of the trip and she put it out for bid and handled the rest. Then she called to tell me they will be coming the next day. So, from that perspective, it was a very easy process. I also really liked the guy who picked up the car and drove it cross-country as he was extremely nice.
Reviewed Nov. 15, 2016
On both ends, from the party that picked up our vehicles to those that dropped it off, the communication was very good. They kept us up to speed about where they were and what they were doing. The drivers were both professional and well spoken. And although the brokers were a little bit too much for me, they did fine. On the whole, it was a very good experience with AmeriFreight.
Reviewed Nov. 13, 2016
I've only used a car transport twice, this was my second time. When I used it 12 years ago, they had a definite specific time we were going to pick it up and a specific time they were going to drop it off. Nowadays, you go through a broker and they broker it out to different truck drivers. So I told them that I've got an airplane to catch and I need to have my car picked up. They couldn't tell when will it be picked up until someone said: "Sure, I'll pick that one up for you." That was frustrating but that's typical of all broker transport companies, they put it out for bid. They put it out really low but then you end up paying quite a bit more.
In the end, it all worked out. The person that picked up my car and delivered it could not have been nicer. He was top notch. I called them every day and the guy was very nice to me and very patient. He understood where I was coming from. They do get reputable people to transport your car, it's not just anybody. I felt very comfortable that my cars were in good hands. It came in perfect condition. I would use them again.
Reviewed Nov. 12, 2016
I got a job out in Raleigh, Durham and I needed a car. I didn't want to rent the whole time because that's very expensive so I shipped mine. AmeriFreight was one of the top of the list that I was looking at that was recommended. The person that I talked to got me going. The only problem was she talked so fast. I don't understand everything she's saying because she rattled off all the conditions. I know she’s trying to get through it but the main point is that the car got there in good shape and I'm happy about that. A little dirtier though, as expected. It's expensive but I think they all are. It all comes down to the driver and the luck of the draw, and hopefully get a good one, and he was.
However, it wasn't absolutely clear to me that I needed to pay the driver cash right then and there. I thought I was paying with a credit card when we discussed it, but I guess I was paying with the credit card for the service. They're basically a go-between to get a driver for me. I thought the credit card was to cover everything. So, when he was expecting cash from me, we basically went to the bank and got the money, and he was nice about that. It just put me on the spot.
Reviewed Nov. 12, 2016
A lot of online companies nowadays are a bit sketchy, and I've seen a lot of negative complaints over them. They don't look as professional as AmeriFreight. AmeriFreight's website was laid out and everything was broken down into what the differences between a broker and a carrier are, among other things. It caught my interest right away. I started searching a little bit more on reviews, and as every company has negative feedback, the positive feedback was definitely more than the negative. So I took a chance, and I was not disappointed. The people that I talked to, including the manager that was handling my shipment, and the truck driver, were professional and easy to work with. I had to switch my dates and they were flexible with it. All in all, I was very happy with the experience. If I ever have to ship my car over again, I will use AmeriFreight.
Reviewed Nov. 11, 2016
I had tried to communicate with a couple of transport companies. Then when I talked with Jeff, the rep of AmeriFreight, he showed me that he would be the one that could do the job the way I needed it done. AmeriFreight gave me a quote from the people that they contract with. The carrier driver was a great guy. I would recommend him 100% because he did a great job from the time that he started with me and picked up my car until, on the other end, when his family member dropped the car off. I would highly recommend AmeriFreight. They do what they say they're going to do.
Reviewed Nov. 10, 2016
I moved from DC to CA and needed to ship my vehicle so that the long drive across the country wasn't an option. I contacted several vehicle transport companies and AmeriFreight was the first to make person-to-person contact with me. I was told all the terms of the contract and understood it. Graham at AmeriFreight found me a carrier within 4 days of agreeing to a contract. Pick up after that was 3 days. The timeline of contract signing to pickup was very reasonable because I was running out of time to get all my things shipped. Communications throughout the process of shipment was excellent! The only reason I gave a 4 star review is because the quote I was given was about $400 less than what I actually paid for the service.
Reviewed Nov. 10, 2016
I had an amazing experience with AmeriFreight. The young lady that helped me was fantastic as far as her follow through and keeping in contact with me is concerned. It was a really great experience after having a negative experience with another company and having to fire them and find a replacement within one day.
Reviewed Nov. 10, 2016
I needed to move across the country in the quickest way possible. I was looking at a lot of different reviews and then I heard that AmeriFreight is used by the police and a bunch of government officials. I figured, if they would use it continuously then it's probably fine. Amerifreight's transport organizer was all right and did his job in a pretty decent amount of time. The carrier driver was really nice and awesome and whenever I needed to talk to him, he was always there, ready to go, and answered all my questions. Everything went smoothly for me.
Reviewed Nov. 9, 2016
AmeriFreight was excellent. Our organizer was Rick and he was awesome. Any time I needed to get a hold of him, he answered. If I had any questions, he was available. There were no mistakes on his part and he made how the whole thing worked pretty clearly so it was a really smooth transaction. Then once we met the truck driver, he was awesome as well and it was super smooth getting the car picked up. We did it in about 10 minutes. The whole thing was just flawless pretty much. It was really straightforward.
Reviewed Nov. 8, 2016
I got transferred from Fort Belvoir to Fort Lewis. It was a military PCS move. I looked online and AmeriFreight was up there as easy to use. The guy that I talked to on the phone was really good and wasn't pushy at all. He put the options and the facts out there and allowed me to make the decision instead of trying to push me into anything which I liked about him. That helps in its own right when the facts speak for themselves. The whole process took about a week and a half to two weeks before we got someone to take the bid and then they picked up the car on the date that I asked and dropped it off within 10 days.
Reviewed Nov. 7, 2016
AmeriFreight explained the process to me really well. They told me that if there are any time delays on getting a broker or a driver, it's because they needed to find the right driver with the right conditions and agreed to whatever I had in place. When it was time for that, they contacted me and gave me the date and time that the car would be picked up. It was picked up a couple of days early, which was still fine with me because my flight was about a day before the car got here, and that was great.
They made me feel comfortable along the way because they got my car and I've only given them the down payment. Anything could happen. But they kept open communication which was absolutely stress-free for me because this has been a medical move and I'm under a lot of strain from my condition. That was a very pleasant and professional help for me to know that they were keeping in contact and not blocking my calls and they kept their word. The driver was extremely courteous. My sister received the car from him and she just loved him. She thought he was the most wonderful young guy, very polite, courteous, and respectful.
I have one tip and a lot of people are not too familiar with this service. They need to market on the elderly people who are moving towards closer to a family, to get the car there without them having to travel by themselves on highways days and night, and have the car delivered to their family's home. Other than that, my experience with AmeriFreight is superb and excellent. I recommended them to three different people already.
Reviewed Nov. 6, 2016
Ali ** was great at answering all my questions. She was knowledgeable, courteous, and friendly. She was able to calm my fears. I've never dealt with this type of service before, but I asked for a quote because of the ratings on Consumer Affairs. The car was picked up on time and was delivered 2 days late, which was no problem. The car was intact. The initial quote was lower than what I ended up paying, but I would use AmeriFreight again. I don't believe I was ripped off in any way.
Reviewed Nov. 6, 2016
I needed to get my vehicle from Texas to Montana. Then I got a couple of quotes and AmeriFreight had a better one. The organizer was great. Everything he told me happened just the way it did and the guy who delivered was professional. That was my first time dealing with them and I would use them again if I have to. I would recommend them.
Reviewed Nov. 6, 2016
My son moved from California to New Jersey. I researched a couple, and AmeriFreight got back to me quickly. They followed up and made it very easy for me to make the decision to do the move with them. They were efficient and I had a great experience.
Reviewed Nov. 5, 2016
I asked a mover that was going to move my furniture for an auto transport and he recommended AmeriFreight. Their rep was so cooperative and so helpful. We had a couple of little glitches here and there about miscommunication but that’s to be expected. Unfortunately, their driver couldn’t come down the street. It’s a wide street down the bottom here but the older homes are up at the top. When he went to turn, he couldn’t make it so he took the car off the truck and drove it down here and rang the bell. I was surprised myself that it worked out so well. I was very pleased with the whole thing. I would recommend them to anyone.
Reviewed Nov. 5, 2016
I did a little research online and came across AmeriFreight. Then I reached out and got in touch with Burt who helped out. We had a tight window to get the car shipped and he was able to manage it extremely well. The carrier that they selected was professional and showed up with our cars earlier than expected so the whole process, end to end, was very satisfying.
Reviewed Nov. 4, 2016
We were moving from Colorado to California and my wife and I wanted to drive with her animals in one car so we could ship the other one. AmeriFreight had a Better Business Bureau recommendation which most of the transport companies didn’t have. The vehicle arrived on time and it looks okay so those were pluses but there were a few things that didn’t quite go so well. The carrier driver had a few problems. They told me that they would be there within a window of 4:00 to 6:00 a.m. and they didn’t make it, so an hour later I called them and there was no answer on the cellphone. So I found another phone number to call and then we screwed around for a while and finally the guy shows up at 9:30 that night and said he’d wrecked his truck and lost this phone and had all kinds of excuses.
Also, I did go in and ask for a quote on the car and the delivery time that they gave me for the price of $760 for the shipping, and by the time I accepted it and waited a week’s time, they called and said it would be $900. That doesn’t sound like a very good price compared to what I was quoted. They said I don’t have to accept it. It’s just a bid and they can keep looking for more prices, but by then it had been a week and we were leaving for California the next day. It got to a point where it may not be what they promised me but I got to get something moving. And I wasn't happy at all about that.
Reviewed Nov. 4, 2016
My representative, Ali, worked with me for a couple of weeks before while I was trying to figure out what the best estimate was and picked the best people. So, I ended up with AmeriFreight. When I gave her the final go ahead and paid the upfront cost, within minutes of her putting the ad out for a contractor to pick up my car, it had two bidders. Two carriers had volunteered to pick up my car, which ended up saving me an additional $50. And they worked with me and got me a military discount, which was also beneficial.
And the funny thing was the same day that they called and I got the two carriers to bid on it, the one that won the bid for $50 less actually picked it up the exact same day. So, I coordinated with my buddy in Colorado. They picked it up that evening, promising it would be there on the following Monday. It actually showed up Sunday morning, 24 hours ahead of schedule in the same shape that it left with just a little bit of road grime which is expected in an open carrier. It all went outstanding.
Reviewed Nov. 3, 2016
I was very pleased that the vehicle was picked up by the carrier driver in Colorado on the day that I needed it to be picked up, and delivered it exactly the way he picked it up albeit two or three days later because they had complications along the route in Texas. I understood that and I appreciated everything he did for me. He was very polite, very gentlemanly-like and I was very pleased with him. He even parked his truck in Walmart and drove to my home. That was a plus. I’m happy with my experience with AmeriFreight.
Reviewed Nov. 3, 2016
The carrier driver from AmeriFreight got the job done and got my vehicle delivered. He wasn't entirely sure what I owed him until he looked at the receipts. He thought I was giving $50 whenever I handed him cash, but it was not a big deal. The one thing that itched me the wrong way was I had an estimated delivery date of October 2nd. He called me at the end of September saying that he would leave at 9:00 at night and that he'd be here in an hour. After that, he claimed that he was three days behind because of my vehicle. That didn't make any sense to me considering that the estimated delivery date was two days after he was already there. I don't know if he was trying to get a pity-party out of me for him and try to get more money out of me, but either way he got what I owed him and everything went pretty well.
Reviewed Nov. 2, 2016
AmeriFreight was prompt and delivered my truck on time. But later on, I had found a whole bunch of scratches that were on the roof of my truck. I had to take it to a car painter so it was an out-of-pocket expense for me to get the roof of my truck repainted. I was too mad about them. They've called me a couple of times because they wanted me to put a good review in but I didn't return their call.
Reviewed Nov. 2, 2016
I purchased a vehicle and needed to get it from Georgia to California. I had known a guy from Atlanta that works for AmeriFreight and he helped me. I had never known the process before and didn’t want to get taken advantage of. He explained things quickly and thoroughly for me so I understood him and felt comfortable with dealing with somebody that I knew would be in my corner if I had to have somebody help me out. However, there was a defect in the vehicle and if I take possession of the damaged vehicle right now, I don’t know if I’m going to have responsibility for the damages or they're going to have responsibility because there’s no third party witness to document anything. So, I was trying to be assertive with their driver and helped him understand how I felt and let him know that I was concerned for my financial well being with the transaction.
They sold me a horrible insurance for the trip but it only covers the car if something happens to it while in transit to make up the difference that my insurance doesn’t pay. It costs $100 for that insurance and my deductible is $500. I could have paid the other $400 out of pocket and not cared at all. Other than that, AmeriFreight was awesome. The person who helped me transfer the vehicle out was absolutely awesome. The claim agent with the insurance company who I am talking with now to try to get my insurance money to resolve and help cover the damages for the vehicle looks to be working for both Amerifreight and the insurance company. The trucking company chose to assume no responsibility and never returned my phone calls since they delivered me a damaged product. They’re choosing not to acknowledge any responsibility at all. But AmeriFreight was not at fault for that at all.
Reviewed Nov. 1, 2016
We've never shipped before. We spent a lot of time reading online reviews and chose AmeriFreight because of their reviews. The transport organizer, Ali, was fabulous. She worked very closely with us. We tried to ship our cars to the exact town where we lived. But we were too far out in the boonies and nobody would pick up the cars to come that far. So we had our cars listed for almost three weeks with AmeriFreight and Ali worked diligently in trying to get carriers to come to our location. That didn't work so we made arrangements to ship to the nearest local city and had a carrier within an hour. But Ali kept in touch with us constantly so that worked out very well. I'd definitely recommend AmeriFreight. They were fabulous.
Reviewed Oct. 31, 2016
My experience with AmeriFreight was all right. Everything went off as planned and without a hitch. However, they told me one price when I was looking and then when I wanted specific dates, the price went up. But I paid for what I got.
Reviewed Oct. 30, 2016
I was moving to the West Coast, and AmeriFreight had the best reviews on the Internet. Initially, we were going to have a truck and two cars shipped out. Because of some other issues that came up, we only ended up shipping a truck and a car. I had given AmeriFreight a week's notice on having to cancel out one of the cars but I still ended up having to fully forfeit the cost of a third of the vehicles, and it's like my commission fee which was disappointing. I understand that's what's in the agreement but I was still hoping there was going to be some level being that I had already shipped two cars with them. Still, they said it couldn't be done. Nonetheless, the cars all came with no damage on them, so that was good news. My shipping experience was very good.
Reviewed Oct. 29, 2016
My son was moving from California to Massachusetts. I needed my SUV shipped back since he’s not going to be living there. AmeriFreight had high reviews and I also spoke to Graham and he was really very professional. He told me what needs to be done. He sent the information. I filled up the forms and he was very precise and clear and he didn’t try to sell me. He just gave me the choice to make my decision.
The quote was very close. The one thing that might have made it a little bit more was because I decided to take the insurance to protect my car. I didn’t plan on that but it's what I need. I want to make sure that nothing would happen to my car. Graham was very good. I didn’t believe that it would be so fast. He told me that they needed 10 days to two weeks. I was so surprised when it’s the first day. I said anywhere from 19th to 27th. And on the 19th in the morning at 10 o’clock, he called me and said there’s a carrier available. I thought that it would take about two or three days. I didn’t expect that. So that was really good.
The day of pickup, the carrier called me and they said that it’s going to be there in a couple of hours, that they want to notify my son. I had more trouble when they came to drop off because I got a phone call and they told me that it’s going to be there around 10 o’clock and I said, “That’s fine. I’ll wait.” I said, “How come it’s taking that long?” The driver said he had to go to Rhode Island and then come and drop off in Boston.
The driver called me again around 10 minutes to 10:00 and told me that there was a problem with the truck and that he would like to come around 1 o’clock or 1:30 in the morning. I told him, “No. I’m sorry. I cannot really stay awake so late and it’s going to be really inconvenient. I'm willing to wait on Saturday. Whenever you guys are able to come, that’s fine with me." Then he called me back again after 15 minutes and said how soon can I let him come over? And I said, “At 6 o’clock.” So he decided to come around 6:30.
I woke up at 6 o’clock and we got ready. My husband and I have not heard from the carrier. Finally, around 10 o’clock, he told us that he’s around down the road. That’s the only time I didn’t like it. I wish he’d called us so that we would have slept later. But it’s okay. Things happen. I would still choose them if I want to ship my car out of state. The carrier will not be the same but I will choose the company itself.
Reviewed Oct. 29, 2016
My son-in-law bought a pickup truck back in Vermont and I live in Arizona. I went to a ratings service on the web and found AmeriFreight was well-rated. I didn't do a free quote and just signed up. They sent me an e-mail and told me what to expect and what was gonna happen. Then laid it all out, nice and clear. It was easy. The driver called me a day ahead of time. And then the day of delivery, he called me again. He arrived about when he said he would. The truck was in great shape when it was delivered. I'd use them again.
Reviewed Oct. 28, 2016
I needed my vehicle shipped. I read the reviews on AmeriFreight and I just went with them. Their quote was better than the other quote I got. My interaction with their transport organizer was excellent. Everything went great and happened like he said which was really good. I only talked to the carrier driver on the day of delivery but everything was fine. The travel time was three days, so it took five days to deliver my vehicle which was much quicker. I was told by other companies it’d be a month.
Reviewed Oct. 28, 2016
I was moving and needed to ship my vehicle. The rep from AmeriFreight was very helpful. I was satisfied with the quote given and it was accurate. I coordinated with the driver as it was being delivered and they were also very helpful and pleasant. The vehicle was delivered on time which took them 4 days.
Reviewed Oct. 27, 2016
It was the first time shipping my car because I was moving from California to Mississippi. AmeriFreight had one of the better ratings that I found over other transport providers. I got the free quote from them but it ended up being a couple of hundred dollars more than the quote which I think the price was what most places probably would've done it. It was just surprising.
The one who helped schedule the transport was really nice and helpful. I liked him. The day of delivery and pick up were totally fine. The carrier driver was really nice. When the vehicle arrived, there was some trash and someone had spilled something on one of my mats in the back but there was no physical damage to the vehicle. The whole process only took 10 days from the time they picked the vehicle up to the time that it was delivered which was within the 7-10 days time frame.
Reviewed Oct. 26, 2016
Our vehicle was purchased in California and it needed to get all the way across the country to North Carolina. AmeriFreight seemed to offer us the quickest delivery at a date that they could promise at a reasonable price. The transport organizer was great and the carrier drivers were very efficient and quick. They were here when they told us they would be here. We would use them again.
Reviewed Oct. 26, 2016
My family was on vacation, had gotten into an accident, and so the car needed to be fixed where we were vacationing. We had to go home so we had to send our car. My mother-in-law had recommended AmeriFreight so I went straight to them. I spoke to the transport organizer a few times over the phone for scheduling and it was a straightforward interaction. The car was delivered in good condition and the carrier driver was very nice and courteous. It took about 3 days from pick up to delivery.
Reviewed Oct. 25, 2016
I was moving across the country and used AmeriFreight. They were great, organized and knew what they were doing versus a lot of the other companies I had talked to. The quote they gave me was good and they told me they would try and get it as close to what they quoted. It came in a little higher in the end, but it was still comparable or better to others I had heard of. Also compared to other companies I worked with that took days to get back to me, the transport organizer from AmeriFreight was great and got back to me immediately on everything. If I needed something, he was there.
The carriers were great too. But we had a pick-up issue where the driver ended up at the wrong location and I had to go out and meet him. Then the guy who was delivering it couldn't get the trailer into my neighborhood. So I had to arrange to meet him. I was on my own and I didn't know anyone especially that it was my first couple of days in town. But we made it worked out and they were both very professional and kind. I was pleased with them. My move went very smoothly and if I had to do this again, I would use them.
Reviewed Oct. 25, 2016
I was shipping a food truck up from Florida to Connecticut where I live. I went with AmeriFreight partially for the price and partially for what appeared to be very good reviews from Angie’s List. The quote they gave me was fine and was 70% accurate in the end. It was within reason. The transport organizer was terrific and was on top of it. She was in constant contact, returned phone calls promptly, and gave excellent service. It was more of a disaster with the carrier driver. He would not drive the truck onto his truck so someone else had to drive that truck up onto his truck. The carrier called me about 20 minutes before he was delivering, which was extremely inconvenient because I could have been anywhere in the state of Connecticut. But fortunately, I was home and was able to meet him within that half hour. The 20 minutes’ notice was unacceptable.
When I met the driver, it was a horrific day and rain was pouring. He refused to back the truck off his truck and he expected whoever was there to drive it. I am five foot zero and was climbing up his very high truck at four inches on either side to get into the truck and in the pouring rain with the door open ‘cause I had to look. I had three inches on each side of the vehicle to back that truck off. I was terrified. I am up eight feet and I told the carrier driver that if I go off track, the vehicle would roll down and I'd be dead. It was one of the scariest things I've ever done in my life without exaggeration and I have no fear. But he refused to back it off. I had to take my time, go inch by inch, watch him every second and back the truck off. It took me 20 minutes to get it off his truck. After that, he asked for a tip. I tipped him but I wasn't happy and it was not proper service.
On top of that, he wouldn’t give me any paperwork when I received the truck. He said there was none and I had no paperwork to check anything off on. Also when I received the truck, the entire left side had this horrific yellow stain on its side. It was very weird and it seemed like something splashed on it and it would not come off without very intense chemical removal. I had to buy all these chemicals to spray on it like graffiti remover and it took me hours and hours to clean that truck. The truck was pretty heavily damaged and I had no recourse. But with the exception of that stained side, everything else seemed to be in order. I spoke to the AmeriFreight agent about it and she said they won't use them again. They should try to really vet who their carriers are. Overall, from pickup to delivery, it was 4 or 5 days which was a little longer than they had initially told me.
Reviewed Oct. 24, 2016
It was easy dealing with AmeriFreight from start to finish. My transport organizer told me how things will work out and what to expect. He was really helpful. They didn't leave me in the dark. My car got picked up on a Friday and it was delivered on Tuesday. The day of pickup, I don't think the carrier driver's first language was English. I talked to him and he didn't seem too customer-friendly. AmeriFreight is great but the different carriers they chose spoke broken English making it tough to communicate with them. I contacted my guy that I talked with and I told him about them. He took care of it right away and I got a call back. I ended up paying like $300 more than what he told me I would pay but he told me upfront that it might happen. AmeriFreight did everything they could. The guy gave me a discount because I'm a veteran and they waived some type of fee.
Reviewed Oct. 24, 2016
I’m moving out of New Jersey. I gave AmeriFreight a phone call and got a fair and comparable quote. The transport organizer was great and my interaction with the carrier driver was very easygoing and straightforward. The whole process was smooth and took about 9 days. They shipped my car good.
Reviewed Oct. 23, 2016
We were moving cross-country and it’s hard to move from New Hampshire anywhere but AmeriFreight managed to do it. Their transport organizer was very available while their carrier driver was fine. He had problems finding a parking place here so things had to change at the last minute, but he kept me informed. From the time the vehicle was picked up, it took 10 days to have it delivered which was fine. In fact, it was a day early. I would recommend them.
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