American Auto Transporters

American Auto Transporters Reviews

Canton, MA

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About American Auto Transporters

American Auto Transporters is a licensed, bonded and fully insured auto shipper. American Auto Transporters provides open and closed shipping options across the country. The company also handles seasonal routes, snowbird routes and international shipping. American Auto Transporters claims that more than half of its business comes from repeat customers.

    Pros & Cons

    • Online tracking
    • Ships motorcycles
    • Domestic and international shipping
    • Reports of poor communication

    American Auto Transporters cost

    American Auto Transporters doesn’t have prices on its website, but you can request a free quote online — the company guarantees its quotes do not change. Keep in mind that most auto transport companies quote prices around $500 for short moves across a few states and up to $1,500 for longer cross-country transports. Factors like route, car size and whether the company uses open or enclosed carriers also affect prices. American Auto Transporters offers a free shuttle from certain airports to pick up your car.

    American Auto Transporters transport options

    American Auto Transporters has a variety of transport options to match your needs.

    • Operable or inoperable vehicles: Your car doesn’t have to be working to be shipped. American Auto Transporters can ship nonrunning vehicles.
    • Regular or expedited shipping: If you’re in a hurry, you can get your car shipment expedited. American Auto Transporters can sometimes have your vehicle picked up in as few as 24 to 48 hours.
    • Ship motorcycles: American Auto Transporters has experience shipping motorcycles. The company ships your vehicle in a container specifically designed for motorcycles.
    • Ship exotic or classic cars: American Auto Transporters offers enclosed shipping, which is ideal for exotic, classic or high-value cars. It costs a bit more, but it saves your vehicle from regular road hazards during the shipping process.
    • Domestic or international shipping: American Auto Transporters provides international shipping options, including car transport to Europe and Asia.
    • Additional features: The company provides several other features to customers, including a guaranteed pickup day and time, the ability to track orders online, insurance, free quotes and a smartphone app to make it easier to communicate with the company.

    American Auto Transporters FAQ

    Does American Auto Transporters have enclosed shipping?

    Yes, you can opt for either enclosed- or open-carrier shipping with American Auto Transporters.

    Does American Auto Transporters do snowbird routes?

    Yes. American Auto Transporters has repeat customers who regularly have their car hauled from the Northeast to Florida and other areas in the southern U.S.

    Can I track my American Auto Transporters shipment?

    Yes. American Auto Transporters has an online tracker you can use to follow your vehicle's progress.

    Do we recommend American Auto Transporters?

    American Auto Transporters offers car hauling options that cover just about everything most consumers need. It also offers a convenient smartphone app where customers can track orders online. Guaranteed pickup days and times are also positives. Multiple customers expressed concerns about the company's customer service, however, and there may be better options available.

    American Auto Transporters Reviews

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      How do I know I can trust these reviews about American Auto Transporters?
      • 4,482,017 reviews on ConsumerAffairs are verified.
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      • Our moderators read all reviews to verify quality and helpfulness.
      Page 1 Reviews 0 - 10
      Punctuality & SpeedDelivery & Shipping

      Reviewed April 22, 2023

      I put in an order to have a Honda trike shipped from WA to I'll. It was 2200 miles. They picked on time and dropped off on time. I give Serge the driver 5/5. No damage. He get here and delivered without any difficulty.

      Customer ServicePriceStaff

      Reviewed Sept. 3, 2021

      Please if you are reading this and looking for a car transportation company to move your car. I highly and strongly not to work with American Auto Transport especially a guy they have by the name of Tony. His customer service is horrible and they do not keep you updated with your scheduled car pick up date. To my military family this company is very unreliable. I'm schedule a truck months ago and got confirmation that everything was good to go with door to door service. I haven't nor couldn't get ahold of anyone especially Tony until the day of the pick up with him telling me they can't do it or if they do it the price will go up $400 more than they guaranteed me. He told me he was still working on finding me a driver and he would call me back. I waited 5 hours n and no contact back from Tony or the company and when I try calling them they would either hang up on me or leave me on hold for 45mins. I even timed them.

      The only way I got ahold of Tony is because I called customer service and complained to them about what was happening and they got me to him. Soon as he heard my voice he had more excuses then theft getting caught and question by a police officer. So again don't trust this company. I'm saving you this trouble and big mistake. They are very unprofessional. Gives you no updates. AMERICAN AUTO TRANSPORT IS TRASH and should be shut down.

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        Customer ServicePunctuality & Speed

        Reviewed Jan. 11, 2021

        I scheduled my car to be picked up between 12/22 and 12/29. I made these arrangements in mid December, so they had plenty of time to find a driver. They took a $250 deposit...well, today is Jan 11 and not only do I still not have my vehicle the company won’t return my calls or emails. They haven’t even scheduled a pick up yet! I have moved across the country to a city where I don’t know anyone and I don’t even have my vehicle to get around. This company is horrible. They take your money but don’t communicate with you. Avoid this company at all costs. I called Nexus and they don’t take a deposit until it’s scheduled and they said they could pick up my car this week!! American Auto Transport should be shut down.

        Customer ServicePrice

        Reviewed Dec. 27, 2019

        The real name name for this company should be Bait and Switch Transporters. I called and explained I was in a rush to get a vehicle transported and was told a tow was ready to go. That was on a Friday morning. Here it is the following Thursday and the car finally arrive. It only took quite a few additional calls, more broken promises and a $75 increase in price. I will never use this company again and would advise others to stay away as well. If I could give a negative star rating I would.

        Customer ServiceStaffDelivery & Shipping

        Reviewed Aug. 14, 2015

        I had two cars picked up from Massachusetts and shipped to Tampa Florida. Everything was good in the beginning. They said they will pick it up at a certain day/time and they did. From that point it went down. The drivers (Mike and one other person) who came to pick up the cars went around my BMW and marked it for scratches in the front and back. I didn't see any scratches and asked them why did they mark, they said to feel the bumper underneath. I felt the bumper Underneath and found it was rough under the front bumper but was smooth in the back, so I said they should remove the marks they had in their BOL for the back since it does not have any. They agreed and scratched it from the BOL. Now the cars were taken away and was supposed to be delivered on Aug 6th as per the email from the carrier.

        No email/phone on that day and two days later they brought it in. Not a big deal since I had a rental car. I walked around the car and found scratches in the rear of my car, like if another car name plate hit my car. I showed it to the driver and said this is not how I shipped it. He was upset but asked me to write it down in the notes, which I did and he took off. Now I called the American Auto transporters and reported the scratches. They asked me to take pictures and send it to them, which I did. No response. 2 days later the carrier called me and said that is how the car was when picked up. Now this upset me and told him to look at the BOL when picked up. They were to get back to me. No response, so I called again to the American Auto transporters office and was looking for Clifford ** since he was the one who took the order.

        Immediately when he knew I called him, he said the claims manager will talk to me. His name was Robert **. Totally rude tone in the most ruthless voices. He said the car was delivered exactly how it was picked up. I asked him did he see the BOL when it was picked up and he said the drivers who picked up the car marked them but then I forced them to scratch it off, ARE YOU KIDDING ME?? This aggravated me the most. It was like he was talking to someone who does not have COMMON SENSE. Just because a customer is asking to scratch off something from the BOL the drivers will do it. I told him clearly there were no scratches when it was picked up and it is their responsibility to get it fixed, and he said NO.

        Well the only thing I can do with having shipped my cars through them and spent 1600 dollars for shipping is to write a review so that anyone who thinks to ship the cars through them will take a step back and not to do business with them. In short the summary with my experience I will say, DO NOT DO BUSINESS WITH AMERICAN AUTO TRANSPORTERS SINCE THEY TAKE NO RESPONSIBILITY FOR ANY DAMAGES THEY HAVE CAUSED TO THE CAR.

        Reviewed June 7, 2014

        For the past few years, I have had my car shipped round trip from Canton, MA to Ft. Lauderdale, FL by this company. I dropped the car (Camry Hybrid) off at SWAD in Ft Lauderdale on May 14, 2014 for the return trip. It was delivered to Canton on May 22. When I opened the trunk, it was obviously vandalized. There were large amounts of gravel sitting on top of the luggage. Bags were torn open and contents thrown about. A large ladies navy purse was left opened and a bag of fashion jewelry inside was taken. Also, a blood pressure monitor in a black leather case was taken. A ladies golf top was stepped on and a black footprint was embedded on it. There may be more missing, but I will not know until I go about looking for things.

        I immediately brought the vandalism and theft to the attention of the Canton office. We spoke on three separate occasions regarding this very disturbing incident. They contacted the driver who said he would question his relief driver who rides with him. No one knows anything. I am heartbroken about the theft and I can only conclude that my car was left unlocked either during the trip or in the terminals. It would be the only way to get into the trunk other than a key. The trunk showed no damage of forced entry. American said they have security cameras in their lot. Why weren't they checked on the date the car was backed against a fence in their lot where there is plenty of gravel in order to rule out theft at their terminal? Obviously, American does not feel a responsibility to their customers. Security measures are lacking. DO NOT USE THEM. Please address this issue. Thank you.

        Customer ServiceStaff

        Reviewed June 30, 2012

        My husband and I have used this company numerous times and have never had such issues! Our car took 11 days to get from Ft. Lauderdale, FL to Quincy, MA. (It's put on a truck!) The mileage was up 1,000 miles, and the gas was down half a tank! There were TomTom marks on the windshied (I have navigation.), and I really can't be positive about the Ray Bans missing from the above compartment! When I called Canton to vent, the rude people yelled at me for not having my reservation number! Needless to say, Ft. Lauderdale blamed Canton, and Canton blamed Ft. Lauderdale! Never again. And I have a lot of friends, who will also choose another company next season!

        Reviewed Sept. 13, 2010

        I shipped my car through American Auto Transporters, out of Canton, MA. When my car arrived, it had been transferred to a small truck, and had a dent in the fender, and 7 vertical scratches on the rear bumper. I followed the instructions for filing a claim. But American Auto refused to honor their agreement, and stated that only the truck driver was liable. He offered me $500 on a $1700 repair. I contacted American Auto again. They basically said they would not pay any claims. Do not believe your contract. American Auto can smash up your car as much as they want. And they will tell you to go find some random truck driver to deal with.

        Reviewed April 13, 2006

        I purchased a late model Cadillac from eBay, from a dealer in Florida. I live in Arlington, MA, so I decided to go with a local auto transport service. I, (regretfully), decided to use American Auto Transporters, Inc. to do the job. They promised to pick the car up in Florida on March 31, 2006, and deliver it within 4 - 8 days. I phoned them every day for a progress report, and they kept telling 'the car is in transport and is on schedule'.

        A week passed, no car. I called them and asked where the car was; they had no clue. Later that day the manager (Nick) called me back and told me that my car had never left the Florida dealership, But he didn't apologize, instead, HE BLAMED ME, claiming I should have known the car hadn't left Florida yet. "Most people know when their cars have left the terminal", he stated.

        Next, he promised the car would be picked up in Florida on Monday, April 10, 2006, and that he would "expedite the car to me", so that it would arrive either Wednesday or Thursday, (April 12-13). Well guess what? Today it's late on April 13th and no car yet. I called American Auto Transporters again, and again they don't know where my car is. NO APOLOGIES, just an annoyed sounding "Nick" saying he will try to find out and call me back, or a totally clueless female secretary telling you lies about your car's whereabouts. Two and a half hours later, still no call. I called him, again, he doesn't know where the car is.

        Do yourself a favor, AVOID AMERICAN AUTO TRANSPORTERS like the plague. Any company can make a mistake, but these people keep piling on lies to cover themselves, rather than apologize and be helpful.

        Reviewed March 16, 2004

        Since I was relocating from Quincy MA to Long Beach CA, I contracted with American Auto Transporters to move my 2 cars. For sure I was promised the moon and the stars, answering with confidence that it will take a week to 10 days max to deliver each car. They insisted upfront payment by money order, which I did. Since we figured we will need a car in California and he promised that he has trucks leaving to California at least three times week, we delivered the first car 10 days before we leave then the second one on the day we flew out.

        Needless to say three weeks passed by, while I am paying for car rental, and they did not deliver any of the cars or return my several calls. Then I get a call from a driver of another company (ARC transport, FL) who was clueless to any the details telling me American Auto Transports shipped both cars on the same day!! That is a week delay contrary to their strong promises of shipping in less than 24 hours.

        The driver refused to deliver to my address claiming that his truck will "not fit" in the street - while we have 2 or 3 18-wheelers delivering all the time - and insisted on unloading the cars in a terminal 38 miles away from my home at a cost of $25 per car daily. Dealing with the carrier's office was another ordeal as John P, the owner needs a crash course in professionalism, manners and common sense.

        As a consequence of this unprofessional, deceiving practice I ended up paying $300 more ($250 for extra week or car rental and $50 for storage car fees) in addition to the emotional and mental distress they put me and my family thru.

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          American Auto Transporters Company Information

          Company Name:
          American Auto Transporters