American Auto Transporters Reviews

I put in an order to have a Honda trike shipped from WA to I'll. It was 2200 miles. They picked on time and dropped off on time. I give Serge the driver 5/5. No damage. He get here and delivered without any difficulty.

Please if you are reading this and looking for a car transportation company to move your car. I highly and strongly not to work with American Auto Transport especially a guy they have by the name of Tony. His customer service is horrible and they do not keep you updated with your scheduled car pick up date. To my military family this company is very unreliable. I'm schedule a truck months ago and got confirmation that everything was good to go with door to door service. I haven't nor couldn't get ahold of anyone especially Tony until the day of the pick up with him telling me they can't do it or if they do it the price will go up $400 more than they guaranteed me. He told me he was still working on finding me a driver and he would call me back. I waited 5 hours n and no contact back from Tony or the company and when I try calling them they would either hang up on me or leave me on hold for 45mins. I even timed them.

I scheduled my car to be picked up between 12/22 and 12/29. I made these arrangements in mid December, so they had plenty of time to find a driver. They took a $250 deposit...well, today is Jan 11 and not only do I still not have my vehicle the company won’t return my calls or emails. They haven’t even scheduled a pick up yet! I have moved across the country to a city where I don’t know anyone and I don’t even have my vehicle to get around. This company is horrible. They take your money but don’t communicate with you. Avoid this company at all costs. I called Nexus and they don’t take a deposit until it’s scheduled and they said they could pick up my car this week!! American Auto Transport should be shut down.

The real name name for this company should be Bait and Switch Transporters. I called and explained I was in a rush to get a vehicle transported and was told a tow was ready to go. That was on a Friday morning. Here it is the following Thursday and the car finally arrive. It only took quite a few additional calls, more broken promises and a $75 increase in price. I will never use this company again and would advise others to stay away as well. If I could give a negative star rating I would.

I had two cars picked up from Massachusetts and shipped to Tampa Florida. Everything was good in the beginning. They said they will pick it up at a certain day/time and they did. From that point it went down. The drivers (Mike and one other person) who came to pick up the cars went around my BMW and marked it for scratches in the front and back. I didn't see any scratches and asked them why did they mark, they said to feel the bumper underneath. I felt the bumper Underneath and found it was rough under the front bumper but was smooth in the back, so I said they should remove the marks they had in their BOL for the back since it does not have any. They agreed and scratched it from the BOL. Now the cars were taken away and was supposed to be delivered on Aug 6th as per the email from the carrier.

For the past few years, I have had my car shipped round trip from Canton, MA to Ft. Lauderdale, FL by this company. I dropped the car (Camry Hybrid) off at SWAD in Ft Lauderdale on May 14, 2014 for the return trip. It was delivered to Canton on May 22. When I opened the trunk, it was obviously vandalized. There were large amounts of gravel sitting on top of the luggage. Bags were torn open and contents thrown about. A large ladies navy purse was left opened and a bag of fashion jewelry inside was taken. Also, a blood pressure monitor in a black leather case was taken. A ladies golf top was stepped on and a black footprint was embedded on it. There may be more missing, but I will not know until I go about looking for things.

My husband and I have used this company numerous times and have never had such issues! Our car took 11 days to get from Ft. Lauderdale, FL to Quincy, MA. (It's put on a truck!) The mileage was up 1,000 miles, and the gas was down half a tank! There were TomTom marks on the windshied (I have navigation.), and I really can't be positive about the Ray Bans missing from the above compartment! When I called Canton to vent, the rude people yelled at me for not having my reservation number! Needless to say, Ft. Lauderdale blamed Canton, and Canton blamed Ft. Lauderdale! Never again. And I have a lot of friends, who will also choose another company next season!

I shipped my car through American Auto Transporters, out of Canton, MA. When my car arrived, it had been transferred to a small truck, and had a dent in the fender, and 7 vertical scratches on the rear bumper. I followed the instructions for filing a claim. But American Auto refused to honor their agreement, and stated that only the truck driver was liable. He offered me $500 on a $1700 repair. I contacted American Auto again. They basically said they would not pay any claims. Do not believe your contract. American Auto can smash up your car as much as they want. And they will tell you to go find some random truck driver to deal with.

I purchased a late model Cadillac from eBay, from a dealer in Florida. I live in Arlington, MA, so I decided to go with a local auto transport service. I, (regretfully), decided to use American Auto Transporters, Inc. to do the job. They promised to pick the car up in Florida on March 31, 2006, and deliver it within 4 - 8 days. I phoned them every day for a progress report, and they kept telling 'the car is in transport and is on schedule'.

Since I was relocating from Quincy MA to Long Beach CA, I contracted with American Auto Transporters to move my 2 cars. For sure I was promised the moon and the stars, answering with confidence that it will take a week to 10 days max to deliver each car. They insisted upfront payment by money order, which I did. Since we figured we will need a car in California and he promised that he has trucks leaving to California at least three times week, we delivered the first car 10 days before we leave then the second one on the day we flew out.