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I purchased a 2021 Acura TLX A-Spec in March 2021 (my second Acura). It has fewer than 13,000 miles on it. It has failed to start on two occasions in the past two months. The local Acura dealer could find no problem with the vehicle after the first incident. When I advised the dealership that the failure happened a second time yesterday, I was told they "don't know what to tell me." My fondness for Acura vehicles is officially ended, and I am switching to another brand.
I was almost a dead person when my car brakes jammed and all sensors stop working on Freeway FL speed was approx 78 miles per hour... After contacting dealer not good response... These people should stop selling defective car which can cause deaths in result. Getting ready to file case. Good Luck Everyone.
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Absolute chaos upon arriving!! I drove 7 hours to purchase & pick up vehicle. I arrived and paint was chipped on the front end along with a huge crack in the center of the windshield. I was ignored by the unprofessional sales manager (Anthony **). I had to request his presence although my salesperson had already explained to him what was going on. *Sad*
The only positive was my salesperson Demetra did her very best to be helpful. The general manager who was off duty had to be called via telephone and still over a month later there are unresolved issues. He promised to reimburse me for the rental car I purchased to get to Georgia "I have not received it, and we have spoken voa email on the matter 3-4 times. He continues to give me the run around. I'm very disappointed. My vehicle had to be flatbedded to my home. My odometer screen went out shortly after I received it, due to my camera not being re-aimed when the windshield was replaced at Acura Carland. This has been the absolute worst car buying experience.
I had reached out to Acura Financial Services regarding a name change document in order to successfully register my vehicle in Maryland (from PA). After explaining the situation, I was told that it will be done in about an hour or two - 4 hours later and after an additional 4 phone calls (and being on the phone for hours) nothing has been resolved. How long does it take to fax a piece of paper? Plus the attitudes of those on the other end is imbecilic at best. My previous interactions with the Acura Financial Services was much better, unfortunately the during the present times it is much worse than customer service found at a fast-food drive through.
Today marks ONE FULL YEAR that my Acura TLX has had no AM/FM radio capability or SiriusXM. The required part has been on back-order for a WHOLE YEAR. The 2020 Acura TLX was bought brand-new in the summer of 2020. No one at my local dealership or at Acura Canada has been able to give me an answer and I'm continually given the same excuse of supply chain issues. Everyone at Acura has made me feel like because they already have all the money for the vehicle, I'm not important and they are focusing on new customers and making more money. If a new car can be produced within a year, how can a "harness cable", which is the required part not be procured within a years time as well?
The service provided by John ** at Crown Acura was fantastic. John's knowledge of his profession, his ability to make me feel comfortable getting the services I needed is very much appreciated. I would not go anywhere else.
The weird part is - Acura and Honda are basically the same company, but Honda customer service seems like the luxury brand and Acura runs like the thrift car brand! I bought a TLX a year ago in Queens, NY with the expressed purpose and peace of mind of their 'certified pre-owned' warranty. I read over the warranty and it stated two things that I needed to know before I purchased:
Two - The CPO cars could not have been in an accident!
Well, my car was in an accident, but since it was shown as a fender bender on Carfax, I figured it should not be a problem. I later put some side moldings on my car and that was when I spotted uneven rear doors! I also noticed the trunk lining was not put into place perfectly. The inside looked clean and almost new, although I did noticed the side airbag screw cover looked as if it had been replaced...
To try to make a year long story short, the low down criminal Acura dealer in Queens, NY (I would look the other way - if not at another brand!) treats you as if you never existed after they get your money! No email replies, they won't return phone calls and they will NEVER connect you to the service department! You literally have to show up in person and make demands! As busy and as crowded as those streets are, you would think that they would try to resolve each issue over the phone to prevent more traffic, but they don't care.
I took my car to them to get the bumpers repainted to actually match the car, but I had to call Acura headquarters (who are useless) to facilitate the issue. They repainted them but left my car with a lot of scratches and dust inside and outside of the car. I called Acura about it going back to around April of 2022 and they give the same ** as the dealership. I had gone to other dealerships looking for warranty service - but only to LOOK into a concern. I got the CPO car specifically for the purpose of peace of mind if the dealership lied about the condition. It is a real pain to get anything done with Acura.
I have been contacting Acura in CA for months over this issue, sales cons with Acura dealers on parts that I didn't need, and of course - not being able to get this warranty satisfied, which amounts to FRAUD on the part of Acura - not the dealerships - but the Acura brand! I tell Acura this, they tell me that they cannot make dealers do anything and that I would have to deal with them. Dealers don't just sell cars of a particular brand on their own, they must follow rules.
Acura said that the warranty had its own 3rd party rules - then I had to remind them that it was Acura's CPO warranty! They kept trying to play the sames games that the dealerships played, twisting your words, playing stupid and trying to do everything to get out of responsibility! I told these bozos that this is my 6th Honda/Acura car and this will be my LAST! Again, it is longer than this, but the point is, Acura has committed fraud in not honoring its warranty but getting you sold on a CPO by emphasizing the CPO warranty!
About one year of stringing me along (After I contacted Japan), they would call me countless times to talk about it and my claim that I should be entitled to the difference of what I would have paid with buying it from a non-Acura dealer without their ** warranty, that each time they made me feel as if they were going to take care of me, only to take back each offer with each call, finally giving me their behinds to kiss! No more Acura or Honda for me! I guess I might try European, and I will make sure that I do my part to discourage as many people as possible from getting suckered into buying a USED Acura!! If you want one - buy from anyone BUT Acura or Honda!
My Acura RDX 2021 was stolen but seems that is not a big concern at Acura since is one of the top SUVs that is stolen daily, I have learned that they have a very week security system. My car was stolen in few mins during daylight and same happened to my friend as well with the same model. I was able to recover it but with huge damages inside when the car was inspected at Acura. The problem is there no parts to fix the car and the dealer mentioned that they have 6 months car sitting waiting for parts.
Called Acura to stop the lease payment until it’s fixed but they mentioned is not possible, asked for replacement car since the insurance will give only one month but they mentioned they don’t have any cars to give and I just need to wait for whatever it takes to be fixed! Horrible service and communication that no one cares regardless it’s expensive car. I still can’t believe that they don’t offer courtesy car. They asked me also to install Sherlock and pay for it while Acura should cover this cost knowing it’s their issue. I really regret that I leased this car and never use this brand again!!!!
Never buy any warranty for your car because you will never be able to use it. Every time I brought my car to the dealer, I have to pay out of my pocket. I really regret that I bought the extended warranty, it’s a waste of 5000$. The car is good but it uses up lots of gas. I really hate the automatic Idle Stop, it destroys the battery quickly and it’s so annoying to disable this option EVERY time you sit on your car. The manufacturer made it in order to ruin your car so that you will need their service soon. To the Acura manufacturers: please take that @ button away. Why don’t you make it disable as Default? I definitely won’t buy Acura again if that button is still there.
I purchased an Acura MDX on 4/4/2019 and purchased an extended warranty for it, which is supposed to provide coverage for electrical and mechanical failures in the car. In 2020, we notified our local Acura Dealer (Pleasanton, CA) about an issue we were experiencing. Whenever we remote started the car, the heated seats would no longer operate about 50% of the time. We took videos of this occurring, and the dealer was able to duplicate the problem. They said it was an issue that needed to be addressed by the corporate office, as there was nothing the dealer could do.
I have spent the last two years going back and forth with Acura over this issue, and the matter remains unresolved. At first they said it was operating normally when it did this. They also said they hadn’t heard of this issue before. An internet search revealed numerous online complaints from other customers about this exact same issue. There’s even a service bulletin put out my Acura about this in August, 2017. Bulletin number BTS 161203 Version 3. It states that the front seat heater control unit was suspected to be the culprit.
Acura has refused to fix this issue, so I requested a refund for our extended warranty, which we paid $2695 for. We are experiencing a mechanical/electrical failure of the heated seats to work properly, and Acura has refused to fix the problem. Therefore, we would like a refund for the extended warranty, which was purchased entirely for problems like this.
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