Acura

The only positive was my salesperson Demetra did her very best to be helpful. The general manager who was off duty had to be called via telephone and still over a month later there are unresolved issues. He promised to reimburse me for the rental car I purchased to get to Georgia "I have not received it, and we have spoken voa email on the matter 3-4 times. He continues to give me the run around. I'm very disappointed. My vehicle had to be flatbedded to my home. My odometer screen went out shortly after I received it, due to my camera not being re-aimed when the windshield was replaced at Acura Carland. This has been the absolute worst car buying experience.

Two - The CPO cars could not have been in an accident!

Well, my car was in an accident, but since it was shown as a fender bender on Carfax, I figured it should not be a problem. I later put some side moldings on my car and that was when I spotted uneven rear doors! I also noticed the trunk lining was not put into place perfectly. The inside looked clean and almost new, although I did noticed the side airbag screw cover looked as if it had been replaced...

To try to make a year long story short, the low down criminal Acura dealer in Queens, NY (I would look the other way - if not at another brand!) treats you as if you never existed after they get your money! No email replies, they won't return phone calls and they will NEVER connect you to the service department! You literally have to show up in person and make demands! As busy and as crowded as those streets are, you would think that they would try to resolve each issue over the phone to prevent more traffic, but they don't care.

I took my car to them to get the bumpers repainted to actually match the car, but I had to call Acura headquarters (who are useless) to facilitate the issue. They repainted them but left my car with a lot of scratches and dust inside and outside of the car. I called Acura about it going back to around April of 2022 and they give the same ** as the dealership. I had gone to other dealerships looking for warranty service - but only to LOOK into a concern. I got the CPO car specifically for the purpose of peace of mind if the dealership lied about the condition. It is a real pain to get anything done with Acura.

I have been contacting Acura in CA for months over this issue, sales cons with Acura dealers on parts that I didn't need, and of course - not being able to get this warranty satisfied, which amounts to FRAUD on the part of Acura - not the dealerships - but the Acura brand! I tell Acura this, they tell me that they cannot make dealers do anything and that I would have to deal with them. Dealers don't just sell cars of a particular brand on their own, they must follow rules.

Acura said that the warranty had its own 3rd party rules - then I had to remind them that it was Acura's CPO warranty! They kept trying to play the sames games that the dealerships played, twisting your words, playing stupid and trying to do everything to get out of responsibility! I told these bozos that this is my 6th Honda/Acura car and this will be my LAST! Again, it is longer than this, but the point is, Acura has committed fraud in not honoring its warranty but getting you sold on a CPO by emphasizing the CPO warranty!

About one year of stringing me along (After I contacted Japan), they would call me countless times to talk about it and my claim that I should be entitled to the difference of what I would have paid with buying it from a non-Acura dealer without their ** warranty, that each time they made me feel as if they were going to take care of me, only to take back each offer with each call, finally giving me their behinds to kiss! No more Acura or Honda for me! I guess I might try European, and I will make sure that I do my part to discourage as many people as possible from getting suckered into buying a USED Acura!! If you want one - buy from anyone BUT Acura or Honda!

Called Acura to stop the lease payment until it’s fixed but they mentioned is not possible, asked for replacement car since the insurance will give only one month but they mentioned they don’t have any cars to give and I just need to wait for whatever it takes to be fixed! Horrible service and communication that no one cares regardless it’s expensive car. I still can’t believe that they don’t offer courtesy car. They asked me also to install Sherlock and pay for it while Acura should cover this cost knowing it’s their issue. I really regret that I leased this car and never use this brand again!!!!

I have spent the last two years going back and forth with Acura over this issue, and the matter remains unresolved. At first they said it was operating normally when it did this. They also said they hadn’t heard of this issue before. An internet search revealed numerous online complaints from other customers about this exact same issue. There’s even a service bulletin put out my Acura about this in August, 2017. Bulletin number BTS 161203 Version 3. It states that the front seat heater control unit was suspected to be the culprit.

Acura has refused to fix this issue, so I requested a refund for our extended warranty, which we paid $2695 for. We are experiencing a mechanical/electrical failure of the heated seats to work properly, and Acura has refused to fix the problem. Therefore, we would like a refund for the extended warranty, which was purchased entirely for problems like this.