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Acura

Acura
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Overall Satisfaction Rating 3.98/5
  • 5 stars
    84
  • 4 stars
    119
  • 3 stars
    53
  • 2 stars
    9
  • 1 stars
    9
Based on 274 ratings submitted in the last year

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        Acura Reviews

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        Page 1 Reviews 0 - 10
        Rated with 1 star
        Verified Reviewer
        Original review: Feb. 19, 2021

        The transmission broke on my Acura TLX and the cost of replacement is $8400! This car has a long history of transmissions problems and recalls. The dealer so called fixed the issue of the transmission with very minimal work under warranty then 10000 miles later, new problems came up after warranty expired and now the dealer is saying it needs complete replacement. Now I am stuck with a $8400 bill. I will never buy any Acura car again. Acura does not stand by their product or do the right thing by the customer! The top people making decisions at this organization are ruthless and have no loyalty to their customers.

        2 people found this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Jan. 10, 2021

        My first warranty ran out. I am so barraged with phone calls about extending it I chose not to pursue another one. The calls are a constant irritation. Besides, after 100,000 miles with no problems I’ve already gotten my money’s worth.

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          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: Dec. 1, 2020

          I purchased 2018 Nissan Pathfinder (VIN Ending with XXXXXX) from Ryan’s Open Road Acura in East Brunswick, NJ on Oct, 19, 2020. My Sales Rep was Luis. This vehicle had 62,009 miles when I purchased it and I was told on the day of purchase (Oct 19, 2020) that vehicle will have 1K Miles/30 days (whichever comes first) dealer warranty. On top of that I purchased Easy Care extended warranty. Everything was signed on Oct 19 and I took the vehicle home. After a few days, vehicle’s engine started making noises and it would release white smoke from exhaust. Assuming vehicle was covered under dealer warranty (1K miles/30 days), I brought it back to Ryan’s Open Road Acura in East Brunswick, NJ. On Nov 2, 2020 Ryan’s Open Road Acura in East Brunswick, NJ technician looked at the vehicle and after diagnostic and test drive said it seems ok so drive it as is and if problem persists, bring it back.

          Obviously, problem did persist and I had to bring the vehicle back on Nov 18, 2020 to Ryan’s Open Road Acura in East Brunswick, NJ and they gave me a loaner to look bit deeper into the issue. Next day, Service dept manager Steve called me and said, I need to take the car to Nissan because they can diagnose it better plus since I have the extended warranty, it should be all covered. I didn’t agree given the fact dealer warranty was still good (1K/30 days) but they insisted they are an Acura dealership and they cannot diagnose Nissan vehicle. I took the vehicle from there to Nissan Dealership in Keyport, NJ. Once they looked at the vehicle and vehicle’s old records, they told me this vehicle was brought to 4 different dealerships for service since it had engine issue. They suggested I go back to the Ryan’s Open Road Acura in East Brunswick, NJ and they should get it fixed since you are still under (1K/30 days) warranty.

          I came back to Ryan’s Open Road Acura in East Brunswick, NJ again before Thanksgiving holidays and let them know what Nissan Service dept was telling me and Used Car Sales Manager “Freddy” came out to help me. After discussing for over an hour with other managers in the back area, he came back and shown me a car fax and basically said “you see when a car is brought to me, we run a car fax but if there is nothing in the car fax report about the engine issue. We can’t do much about it because we don’t know about it”. Really? Well, what exactly is the dealer warranty for then? Anyhow, “Freddy” told us what he can do is, he can take the car back and let me pick something else. Basically a “trade” which of course comes with its own complications.

          After Thanksgiving, I was notified by Nissan Service Dept at Keyport, NJ that my Extended Warranty adjuster denied the claim because car had this issue before I purchased it from Ryan’s Open Road Acura in East Brunswick, NJ. I, once again stopped by at the Ryan’s Open Road Acura in East Brunswick, NJ on Nov 30, 2020. I met with Use Car Sales Manager “Freddy” again and after spending more than 2 hours he looked through few vehicles that could possibly work with my budget. He found 2017 RDX but when we presented the numbers they were high.

          I asked “Freddy” I know trade is not worth for me but how come Ryan’s Open Road Acura in East Brunswick, NJ is not taking responsibility that I was dealt a bad hand and they should simply get the vehicle fixed as per the contract. I didn’t get any response to that and instead I was getting lame excuses like I was “cursing”. Fact is, he didn’t want to deal with the issue, he didn’t want to acknowledge vehicle that was not certified/was sold and now it’s my headache to deal with it. I am writing this let you all know what goes on when you purchase a used vehicle and how these dealers can treat you. Be warned.

          2 people found this review helpful
          Rated with 5 stars
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          Verified Reviewer
          Original review: Nov. 18, 2020

          The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUV's, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

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          Rated with 1 star
          Verified Reviewer
          Original review: Oct. 14, 2020

          Bought a 2018 Acura TLX Aspec, and in 2 years the engine gave out at 40,000 kms. They had to replace the cylinder blocks. After replacing the cylinder blocks, then a day after electronics gave out. My car started shaking and lost steering wheel control. Almost caused me to hit someone. Called Acura that I dont feel safe driving this car. They basically said, "We cant do anything. If anything happens just keep bringing it back." Girl was polite but of no help. Now I have to drive that car feeling nervous everyday that something could happen to me or others. Never buying Acura again.

          3 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Aug. 7, 2020

          I bought my 2018 RDX and it's just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.

          I explained to him about my situation that I can not cancel my customers. I can not use Uber to leave my car at that neighborhood. The manager named Steve is very impolite. He sounded like 'I don't care, whatever you say, I am not gonna pay you. At some point, he's kind of sound like he just won over some battle'. This is just a battery and I had to go to this rough road. What if some other important part fail? What kind of drama will I (possibly you) have to go thru? I am glad that I was able to make meet my customers. But this Acura client service really irritates me. Acura Manager: Steve (not sure it's real or fake, doesn't care much about my situation). His phone: **

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: July 6, 2020

          2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

          4 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: June 12, 2020

          I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura it's a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership I've had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I won't be an owner of another Acura. Can't wait to get rid of this one.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: May 21, 2020

          Almost all sensors started to give trouble and the car froze on highway. Had to get it towed to Acura Service. Apparently, it was due to a bad Alternator that stopped charging the battery and that in turn froze all electrical systems like ABS, AWD, Power Steering etc. Alternator location is poorly designed - I was told an oil leak on the Alternator was the issue. It costed me $3000. After getting it fixed, I had the sensor trouble within 3 months again! Will never buy or recommend Acura to anyone again.

          4 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: May 18, 2020

          I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, "Oh we contacted you." I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So I'm going to put on a sandwich board above my car saying "I got screwed by Honda/Acura. Ask me how". If this is customer service I wouldn't recommend this company to anyone.

          5 people found this review helpful
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          Acura Company Information

          Company Name:
          Acura
          Website:
          www.acura.com