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Reviewed Nov. 27, 2023
The sound system would not turn on and a loud static flicking noise coming from speakers as I was driving in a very dangerous route crossing PA-NJ. I took to the dealer. They said they could not find any problem. As I left as an unhappy customer I stretched my rims on a cosmetic curb that you can't see if you're nervous. I made a complaint that was ignored. I'm very disappointed with the quality control. As my first job was in Toyokawa Japan I learned how you deliver your product to the world. As a half ** (Father full **) I've been loyal to Acura over 15 years but thinking going Tesla.
Reviewed Oct. 11, 2023
Acura is scam. I purchased a 2016 Acura TLX back in 2019 and this is the 2nd time am doing a software update on the vehicle. Electrical parking problem message came on my dash board. The car is completely disable when Electrical parking problem came on. The engine was running but the car is immobile. The software has to be updated for this message to go away. I contacted Acura 1800 # to consider putting the software update on a recall and requested for a refund. I was charged $200 for a diagnosis fee by Acura dealership to update the care software. Please be aware of Acura. I will never recommend anyone to buy Acura product if you don't have extra money to flush down the drain.
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Reviewed Aug. 13, 2023
After my husband passed I went to get another key fob made. I was quoted $405 but ended up paying well over $700 & neither fob they gave me has worked. Then the store manager Eric calls me condescending & kept interrupting me. Told me that I am now stuck with the fob as they say it works fine. They replaced the batteries. But they did that to the first fob after it didn’t work. I’m a widow on a pension & they aren’t helpful after they took my money. It’s so disappointing as I feel very unsafe now.
Reviewed Aug. 11, 2023
Bought a new Type S MDX 2022 last year, had some damage while traveling across country. Needed a couple of parts that aren't available with no ETA. My car is still sitting at the body shop and my rental will start costing me pretty soon. I don't understand why the parts for a new car is not available. I know the bottom line is production to get new cars in the lots. This is one of the reasons why I was disappointed when the president bailed out the car industry. Customer service in the United States is low on the totem pole in every industry and it's getting old. Unfortunately, I don't know when I will get to drive my 1 year old car again.
Reviewed July 4, 2023
Purchased a 2023 MDX, damaged interior was concealed, dealer did not extend the (7) day exchange policy, three weeks later still bouncing around. Acura as a manufacturer is not helpful as well, they say "well it's an independent dealership", baloney!!!! They, Phil Smith Acura, represent Acura's product, they should be concerned especially when fraud is taking place.
Reviewed June 14, 2023
Until recently I would have called myself a reasonably satisfied customer but now will not consider the Acura or Honda brand for another purchase, ever. In fall 2022 we noticed peeling paint on the roof of my 2014 MDX; ironically a warranty to cover the manufacturer defect expired a few months prior (and we never got a recall notice). After seven months of back and forth between my dealer, Acura and Honda, the companies made the decision to NOT honor the warranty and I am stuck with a used car that requires almost $2,000 worth of paint repair FOR THEIR MANUFACTURER DEFECT. So, if you're considering the brand, I highly suggest you beware. If it happened to me, it can happen to you.
Reviewed June 6, 2023
I purchased a 2021 Acura TLX A-Spec in March 2021 (my second Acura). It has fewer than 13,000 miles on it. It has failed to start on two occasions in the past two months. The local Acura dealer could find no problem with the vehicle after the first incident. When I advised the dealership that the failure happened a second time yesterday, I was told they "don't know what to tell me." My fondness for Acura vehicles is officially ended, and I am switching to another brand.
Reviewed May 15, 2023
I was almost a dead person when my car brakes jammed and all sensors stop working on Freeway FL speed was approx 78 miles per hour... After contacting dealer not good response... These people should stop selling defective car which can cause deaths in result. Getting ready to file case. Good Luck Everyone.
Reviewed March 15, 2023
Absolute chaos upon arriving!! I drove 7 hours to purchase & pick up vehicle. I arrived and paint was chipped on the front end along with a huge crack in the center of the windshield. I was ignored by the unprofessional sales manager (Anthony **). I had to request his presence although my salesperson had already explained to him what was going on. *Sad*
The only positive was my salesperson Demetra did her very best to be helpful. The general manager who was off duty had to be called via telephone and still over a month later there are unresolved issues. He promised to reimburse me for the rental car I purchased to get to Georgia "I have not received it, and we have spoken voa email on the matter 3-4 times. He continues to give me the run around. I'm very disappointed. My vehicle had to be flatbedded to my home. My odometer screen went out shortly after I received it, due to my camera not being re-aimed when the windshield was replaced at Acura Carland. This has been the absolute worst car buying experience.
Reviewed Feb. 23, 2023
I had reached out to Acura Financial Services regarding a name change document in order to successfully register my vehicle in Maryland (from PA). After explaining the situation, I was told that it will be done in about an hour or two - 4 hours later and after an additional 4 phone calls (and being on the phone for hours) nothing has been resolved. How long does it take to fax a piece of paper? Plus the attitudes of those on the other end is imbecilic at best. My previous interactions with the Acura Financial Services was much better, unfortunately the during the present times it is much worse than customer service found at a fast-food drive through.
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