Acura Reviews

Bought a brand new ADX that had all kinds of dings & scuffs. It also had gaps on the bumper. This was sold as brand new. I worked with Acura in the San Fernando Valley for 15 years and knew this kind of damage on a brand new car never happen. I spoke with Bruce, sales manager, and Dennis, GM. Both very unreasonable & didn’t care to listen. I will take this up with my lawyer. I very strongly not recommend this dealership. Just hung up with the very rude/unreasonable GM there! Good luck with doing shady business there. The next communication will be from my lawyer to Honda Finance. Thanks.

I own a 2019 Acura Tlx. The car was terrific but lately the car random shows a mute on the screen, takes over my radio and hands free and starts telling me this feature requires an active subscription to Acura link. Read owners manual or contact Acura. Sometimes it dials Acura. I took it to DCH Acura Montclair who told me to contact Acura link. I tried twice and both times was told they aren't mechanics and to contact the dealer. No one wants to help and it is a distraction and dangerous. I have managed to take some videos but no one seems interested. At wits end. This is my 4th and last Acura.

I am filing a formal consumer complaint regarding an ongoing and unresolved failure of the remote start and AcuraLink connected services on my 2021 Acura RDX, purchased from Bloomington Acura on March 22, 2024. At the time of purchase, I was informed that the vehicle included remote start and connected AcuraLink features. These features functioned during the complimentary three-month trial period. However, once the trial ended, the remote features ceased functioning and have not worked since. Despite repeated service visits and extensive communication with both the dealership and the manufacturer, the issue remains unresolved nearly two years later.

I would suggest that anyone that is thinking of purchasing an Acura run from this brand. I have spent 38 years in consumer products in high level sales and consulting for major Fortune 500 brands. From a consumer point of view we have owned 5 Acura’s between my wife and my own purchases. My son has owned two. Now imagine this process with this brand. We professionally contacted Acura on 2/12/26 with a request to seek out a part for my son’s car. I was asked to help my son because he is traveling and I am retired. His wife Acura was hit by a drunk driver who left the scene of the accident while it was parked. Fully documented by law enforcement.

I have had a good experience with Acura till today. We own a 2019 Acura TLX and it has run well, except for battery issues on 3 occasions. Our first battery issue was in late Dec 2022, at which time it was determined that our battery was faulty at three years of age, and also thankfully was within the warranty period. The local Roswell, GA Acura dealer, as well as a 2nd local Acura dealer (Marietta, GA), told me that a warranty battery that requires replacement within the warranty period HAS NO WARRANTY. Have you ever heard of such?

I am sharing this experience so other consumers understand what they may face when dealing with Acura and American Honda Motor Co. under California Lemon Law. My daughter and I leased a 2024 Acura RDX from Acura of Oakland. On the day of purchase, the dealer already had issues pairing my phone to the vehicle, and we were required to leave the car for service. While the phone was eventually paired, the vehicle was not properly placed into service or inspected for the underlying problem.

I purchased an Acura and had the bank pay it off through my notary when I refinanced my home. About a month later, I received a call from them saying that a payment of $98 was missed due to interest charged by the time the cheque reached them so I paid them the amount requested. I received a letter from them saying my account was up to date and the car was paid off. After three months I get another call and a registered letter saying I now owe $283 and that they are putting me in collection if I don't pay it in 10 days. I have a perfect credit rating and they are threatening to blemish it if I don't pay up. So even if I do pay that money to get them off my back, there is nothing stopping them to hitting me up for more money as they have already done that twice. I am very frustrated and have no confidence in their finance department.

I loved my 2013 Acura Rdx until my headlights went out a couple years ago. I've spent thousands of dollars trying to repair them with no luck. Unfortunately we cannot afford the $3000 quote we received from Acura in Huntsville Alabama. We've researched and found there is a known issue with the headlights that Acura is aware of however they will not recall it due to THEM feeling it's not a safety concern.

Bought a 2024 Acura with 5700 miles on it, and pd extra for CPO. Car had 10 diff warranty problems and leith Acura of Cary NC couldn't fix 3 big ones. The dealership was a 3 hour drive from me and was super inconvenient to get anything done. STAY AWAY FROM ACURA.

I have 2022 Acura MDX and a few days ago my AC compressor broke - no AC in my car. I called Acura service and apparently, this compressor is backordered and there's no way to fix my car in the near 1-2 months! And it's more than 100 degrees outside... So I went to Midas and they were able to replace the compressor. I called Acura headquarters, but boy, are they useless... I explained to the representative that I had no choice but to go to the third-party shop to get it fixed because no Acura in the area has this part. It looked like the representative couldn't care less about my explanation and the only goal she had is to close my case as soon as possible. I've been a loyal customer for many years, but if that's the way they treat their customers... this Acura will be my last one because of the customer service.