Acura Reviews

I drive an Acura MDX 2016, great car, and we are a family of Acura obsession. I met with an accident the first week of August 2021 and today it is December 9th, 2021. My car is at the body shop to date since Acura failed to supply the parts for repair (every time the date gets pushed for another month). I have called Acura customer support asking to speak to a supervisor for the past four months. Every time, I was told they were too busy or unavailable (are they unavailable or cowardly behavior by refusing the answer escalated concerns?). Requested for a follow-up phone call NOT an email. However, all I received was scripted generic mail for every call I made. Finally, today spoke to the supervisor, explained all the detail and all I hear is sorry. Now, I have paid over $9000 on rental. The only solution I have received is sorry from Acura. I would refer to Acura's supervisor’s customer service as a meaning of worst customer experience in the dictionary.

We bought a certified pre-owned 2019 MDX hyrbid in June 2021, and it is a lemon. We've had four breakdowns in less than 2,000 miles worth of driving time, all involving components of the car that should not break down in a vehicle that has less than 30,000 miles on it. The car has been in the shop over 40% of the time we've owned it, and we cannot use it for the thing we bought it for - long family road trips - because it breaks down once every couple of weeks.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldn't be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didn't seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.

Acura of Memphis service department. I took my brand new car in for an oil change. My Acura RDX had no problems when it went in. When I got the car back from the service department, I left the service department and once I got on the road and hit the brakes the car’s brakes something underneath makes a hard click. I recognize this tactic from the days when dealerships service departments would service your car and when you drove away something else would happen and you would need service for the problem. I plan to take it to my honest mechanic and ask him to evaluate the problem.

Just purchased the 2022 Acura mdx advance, has issues with body panels lining up properly, tried the have dealer fix it 3x with no success. Contacted the acura motor company customer service. They said they can't do anything to help with body panel issue, mdx cost 63k. For that amount I expected better service from acura and dealership. Dealer said that's the way it is, we cant fix the body panel alignment issues (really said I heard that from the dealer). We contacted the acura customer service and was told that's the way it is, I have to live with the body panel alignment issues front of the vehicle.

Called to submit a warranty claim on 5/30/21 and have been waiting over two months for a call back. I have followed up twice on 7/8/21 and 8/15/21. Each time I am Told that the case Manager cannot take my call and a call back request has been submitted. The issue with the car is continuing to get worse and Acura customer service does not care to resolve the issue. Extremely dissatisfied.

Do not try to purchase a vehicle from this Dealership…. Very shady, unethical business practices!!!! I came in to purchase a vehicle for my daughter. Found her dream vehicle, took it for a test drive, made an offer on it, they accepted the offer, gave them a down payment of $1000, as per their request, received a fully executed purchase agreement signed off by David ** (Finance Mgr). My daughter wanted to finance it on her own in which they tried to get for her. After a few days I said forget it. I will just pay cash for the vehicle. I asked if I could come pick on Friday. They pushed me off until Monday. When I called on Monday they said, "Let’s try for Tuesday." On Tuesday I received a call from the salesperson, who stated, oops they sold the vehicle to somebody else. How can they sell the vehicle to somebody else when I had a purchase agreement, money down on it…

Absolutely terrible experience at Mission Viejo Acura. I was told that I can do all the paperwork for a lease online/remotely and only after they ran my credit did they tell me and my co-signer (who lives 400 miles away) that we would have to come into the dealership to sign the paperwork and take delivery. This during a pandemic where every dealership delivers cars to people's homes. I don't understand the ridiculousness of this experience. How is this okay???

I know it’s a huge review but please read it before you make a decision to buy Acura ILX! Maybe it will help you to change your mind! Since the moment I bought a brand new Acura ILX 2020 as a pleasure car in July 2020, I have already visited Prime Acura Dealership 10 times. The main issue – is a loud clunking noise that coming from the front side of the vehicle so you can feel it in the floor when tapping the gas while cruising and also from the passenger’s side and also hesitation while driving. All these problems occurred when the mileage on the car was about 3500 miles.

I purchased two CPO Acuras. A 2014 RDX with 8000 miles on it and a 2015 TLX with 5,000 miles. Since then have performed all maintenance as specified through a dealer. I have had issues with both vehicles as described below. With under 50,000 miles on the RDX a check emissions light came on and I replaced a front rocker arm oil sensor switch. One month later the light came back on and I was told the the vehicle needed to have a software upgrade for the engine and transmission for $200. 3 days later the light came back on and now the I'm told the rear oil sensor switch needs to be replaced for another $300.

We purchased a beautiful 2020 Acura MDX ASPEC back in Oct of 2020. We did not negotiate pricing as we believed it was at the right price point based on the competitors. Unfortunately, the windshield has a wave on the passenger side which I have never seen on a windshield. The dealership was very good and replaced the original one that came with the vehicle and it was worse then the original one. The dealership ordered another replacement one and called me in to review it before they would book it in for replacement and again this one was worse then the original one and the one they replaced. I was working with Honda / Acura of Canada Client relations and their Customer Mediation Specialist told me that they Acura Canada would not be replacing the windshield our 2020 Acura MDX as the concern in not consistent with a defect in Manufacturing.

The transmission broke on my Acura TLX and the cost of replacement is $8400! This car has a long history of transmissions problems and recalls. The dealer so called fixed the issue of the transmission with very minimal work under warranty then 10000 miles later, new problems came up after warranty expired and now the dealer is saying it needs complete replacement. Now I am stuck with a $8400 bill. I will never buy any Acura car again. Acura does not stand by their product or do the right thing by the customer! The top people making decisions at this organization are ruthless and have no loyalty to their customers.

My first warranty ran out. I am so barraged with phone calls about extending it I chose not to pursue another one. The calls are a constant irritation. Besides, after 100,000 miles with no problems I’ve already gotten my money’s worth.

I purchased 2018 Nissan Pathfinder (VIN Ending with XXXXXX) from Ryan’s Open Road Acura in East Brunswick, NJ on Oct, 19, 2020. My Sales Rep was Luis. This vehicle had 62,009 miles when I purchased it and I was told on the day of purchase (Oct 19, 2020) that vehicle will have 1K Miles/30 days (whichever comes first) dealer warranty. On top of that I purchased Easy Care extended warranty. Everything was signed on Oct 19 and I took the vehicle home. After a few days, vehicle’s engine started making noises and it would release white smoke from exhaust. Assuming vehicle was covered under dealer warranty (1K miles/30 days), I brought it back to Ryan’s Open Road Acura in East Brunswick, NJ. On Nov 2, 2020 Ryan’s Open Road Acura in East Brunswick, NJ technician looked at the vehicle and after diagnostic and test drive said it seems ok so drive it as is and if problem persists, bring it back.

The power in the 2020 MDX Hybrid Advance is amazing, especially the torque at a start or moving onto a freeway. The Comfort Mode makes the ride smooth, but putting it into Sport mode and this car can move! The Expresso interior is beautiful and the interior is quiet. In fact, trying out other luxury SUV's, this MDX Hybrid is the most quiet. Great gas mileage. Only $1600 more for the Hybrid over the regular MDX Advance. Would recommend to anyone thinking of purchasing this car.

Bought a 2018 Acura TLX Aspec, and in 2 years the engine gave out at 40,000 kms. They had to replace the cylinder blocks. After replacing the cylinder blocks, then a day after electronics gave out. My car started shaking and lost steering wheel control. Almost caused me to hit someone. Called Acura that I dont feel safe driving this car. They basically said, "We cant do anything. If anything happens just keep bringing it back." Girl was polite but of no help. Now I have to drive that car feeling nervous everyday that something could happen to me or others. Never buying Acura again.

I bought my 2018 RDX and it's just less than 2 years. The battery died and I replaced it with Autozone which is less than 300 yards from my stop. Now Acura manager at Torrance told me they do not reimburse me. The manager named Steve at Torrance location (he denied to provide me further info about him) said I should have taken my car to an Acura dealer for a battery replacement. I asked him how and he told me to tow the car there (15 miles away). And I have 2 important customers to meet in about 45 minutes.

2016 Acura TLX only 69000 miles noise coming from timing belt, after taking to dealership the dealer came back that they don’t know what happened but the noise of coming from one of bully’s rubbing on the cover /camshaft so they will be installing a SHIM, what kind of repair is this? A 2016 acura cover under till 70K warranty. The dealer come back and said this will not be covered even though they will be taking the timing belt off and installing their SHIM. Called Acura. 3 hours on the phone and all they did and will do is give me the run around. Very disappointing with Acura.

I bought new Acura RDX 2015 at the dealership. Acceleration is slow, breaks a bit noisy. Most importantly repeated problems with alternator and battery causing catastrophic failure on the road. Till owning Acura I never had a problem with alternator. In Acura it's a persistent issue. To top it off the dealership next to me Piazza West Chester is probably the worst customer service and competence of any dealership I've had experience with and zero desire to improve anything. That alone would deter me to buy another Acura. I won't be an owner of another Acura. Can't wait to get rid of this one.

Almost all sensors started to give trouble and the car froze on highway. Had to get it towed to Acura Service. Apparently, it was due to a bad Alternator that stopped charging the battery and that in turn froze all electrical systems like ABS, AWD, Power Steering etc. Alternator location is poorly designed - I was told an oil leak on the Alternator was the issue. It costed me $3000. After getting it fixed, I had the sensor trouble within 3 months again! Will never buy or recommend Acura to anyone again.

I have owed 8 Hondas/Acuras in the last 30 years. This time my 2011 MDX is burning oil so I called Acura. They said I was under the mileage needed to have to rings and engine rebuilt but my time had expired so TOO BAD. I asked how they contacted me about this problem as they knew about the other 7 cars I owned. They said, "Oh we contacted you." I asked how since they had my email, phone number and home address. They could not verify they sent anything. They could not even tell me how they contacted me. So I'm going to put on a sandwich board above my car saying "I got screwed by Honda/Acura. Ask me how". If this is customer service I wouldn't recommend this company to anyone.

Acura RDX 2019. I bought my RDX in Aug 2019. The brakes immediately were squeaking. I thought because they were new it had to be broken into. At 4000 miles I couldn't take it anymore bought to acura and they replaced the pads and rotors. A month into it here I am again. Now they claim it's a known issue and it cannot be fixed. How can a 40000 + car not be fixed. They expect me to drive this car with these embarrassing brakes making noises. Shame on acura. They are a disgrace. I have always had a Lexus should of never switched. Worst mistake in my life. Acura cannot shine their shoes.

The car vibrates at any speed. I have had it to the dealer three times due to the vibrations. All engine mounts were replaced as apparently the vibrations from the VCM (Variable Cylinder Management) are so excessive that hydraulic/electronic motor mounts had to be installed to mitigate the vibrations when the engine goes from 6 cylinders to 3. Even when the mounts were replaced there remains a distinct vibration in the steering wheel. Prior to the replacement passengers felt the vibration in their seat. Now it's an annoying vibration in the steering wheel. One more time back to a dealer and if the ride doesn't improve, my only recourse seems to be the lemon law. If you're looking for a smooth driving sedan, stay far away from this thing.

The brakes in my brand new RDX have been squeaking since about a month into owning the car. It started happening when the weather got cold. The dealer replaced the rotors and brake pads but the noise is still there. Now I'm told by the dealer and Acura Corporate that there's nothing they can do. What? How can that be? This is a $50,000 car and it sounds like a NYC Bus or an old beat up car. It's embarrassing. Apparently this has been an issue for a couple of years and had I known it I would NEVER have bought this car. How do you tell people who spend so much money that you cant fix squeaky brakes! Shame on Acura.

Best car for the value and cost. Maintenance free other than recommended maintenance. Would recommend for safety, value and driving experience. The workmanship put into this vehicle. I'll definitely purchase this make again.

Luxury, comfort, power, economy and best dealerships! It's fun to drive and handles well, also looks classy and stylish. The main thing it's made by HONDA, that says volumes. My wife and I took a long car trip and she said this is the first time on a car trip her back didn't get sore. Total Reliability, also MADE IN AMERICA.

The car is beautiful and that is my biggest attraction to it. I have the one with everything on it so it's very comfortable. My only issues are 1.) It's a little bit rough to drive, you feel every little bump on the road. 2.) Acura doesn't do anything special for the owners, prior to this I had 2 Lexus' and when you go to the dealership to get your car serviced you are treated like VIP. You can wait for the car in a lounge where you can have in the morning free bagels, toast or danishes along with regular or specialty coffee, if it's lunch time free water, juice or soda. They have nice comfortable leather chairs, desktop computers, iPads and large screen TVs. In addition to this if it's going to be longer than a couple of hours they just give you a beautiful loaner. Anything you want so you can try out all their different models.

In two years we have never had an issue with the Acura. Other than a little road noise it has been very dependable with more than adequate power and performance. This is a 2017 model AWD with the 6 cyl engine.

My car is a 2016. I bought it used. It was in excellent condition. The acceleration is lacking somewhat. It has a hesitation problem. But it's a nice looking SUV. It's smaller than the car I sold when I bought this. That was a Hyundai Santa Fe. The Acura has some convenient things. It has a moon roof. It doesn't use a key to start the car. It's a push button. Mine has fully adjustable front heated seats. They are leather. I'd like to have cooled seat because I live in southern Arizona. Overall it's a good car that's a little hard on gas, however.

Got the car in July 4. To start it is a beautiful car but first day of having the car had to call because the rear cargo door every time it opened sound like a whale and the cooling on the seat was making noise. When I came back they tell me they have to leave the car because they need to order parts and the head liner has to come down in order to change the hinge. I talk to someone about getting a new car that was less than a week and they were like, "You put miles on it," in which I replied, "Of course I have to use it to go to work, otherwise I can’t pay the car," but they refused.

I own a 2015 Acura RDX AWD with technology package. It features a fine six cylinder engine with six speed automatic transmission. It has been totally reliable, and dealership has been responsive to my needs.

I own a 2013 Acura RDX AWD tech everything about is perfect. Great power, great gas mileage, comfort and reliability. All the technology it has is endless. Anybody I’ve talked to who owns this car loves it. I look forward to getting in every time. The leather and fit and finish is as good as it gets.

The 2019 Acura ILX runs great, gets good mileage, powerful enough 4 cyl engine. Only drawbacks are particular to me as the CD player does NOT display the song titles or times. Weird. The windshield gets a little fogged up at night in damp weather and will not clear unless the defog blower runs on it for over 5 minutes. Strange clouds of fog seem to be inside the glass as I cannot wipe from inside or outside the windshield. This is my 7th Acura and the first with this issue. But seats are very comfortable. Headroom a bit tight for me at 6"3". Trunk is a bit small.

I recently purchased a new 2019 Acura RDX a-spec and have been experiencing continuous issues and malfunctions with the infotainment system. Issues include system freezing, Calls not ending, unable to access navigation or apple car play, System remains on (sometimes all day) when car is shut off. System will shut off while driving and lock out of all functions. Loud screeching over speakers at random. Unable to adjust volume with steering wheel controls, etc. Several of these things I was able to document on video. I was instructed by the service manager to disconnect the battery and allow car to sit for 10-15 min before reconnecting. This sometimes resolves for a short period before the issues resurface again. Not to mention, a step that no owner of a brand new luxury brand vehicle should have to do.

2016 Acura tlx transmission jerking. I got this car on May 2019. Certified 2016 Acura tlx. Since 2 trip to dealer. First they say they did a software update and still not good. Still jerk. Now second trip to dealer well got foreman from Acura on a test drive with me. He feel it and in one jerk after one stop sign it was violent so left it in the dealer. After a week they call me and say we went for a drive with case manager and computer plug and everything fine and not able to duplicate plus no code this transmission in. This cars are crap piece of **. Stay away from Acura up to this is resolve. Buy a Lexus.

J have owned this vehicle since 5k miles. The ‘feature’ called engine auto stop has never worked properly, leaving me stranded at intersections countless times. It also drains the battery which Acura refuses to replace annually as a safety assurance. Acura is so arrogant that they claim nothing is wrong with the system and refuses to provide a way to permanently shut it off resulting in a death trap. Would you drive a vehicle whose brakes work 95% of the time with no warning for failure? I think not. I was almost rear ended by a large truck because this piece of garbage feature once again failed. Acura has me take it to a dealer to be told for the second time there was no issue. Do not buy any Honda products with this feature. I believe that the people at Honda hate their customers and want them to die because of this one feature.

Do not think about getting this car. The new Acura redesign has a major problem with the infotainment system causing the Battery to die. There is no fix at this time. The dealer put his hands up and said "I wish I could help but we do not know what to do". Acura corporate admits to the problem, has no solution, won't take the car back and won't waive lease payments until the car is fixed. (Mercedes Benz did that for me.)

I have a 2015 Acura MDX that I purchased brand new and it has been garage kept ever since. The paint on the roof started to peel and slough off right above the front windshield between the windshield and the sunroof. I contacted the dealership that I bought the car from, and I was informed that this was a factory defect on this model and make car that they were aware of and they had extended the paint warranty. They did tell me that they would repair the defective area and this would take about 7 to 10 day. I asked for a rental or a loaner car but they said that their policy regarding extended warranties did not cover loaners or rentals. Due to this policy, I knew I would have to fork out several hundred dollar to pay for a rental car. Ok, I agreed to bring my car in to have the defect repaired and pay for my own rental.