Acura Reviews

I have had multiple issues with my 2023TLX. I had a trim piece pop off, a door seal replaced twice. The seals between the doors still stick out (not flush with doors) puddle lights have gone out, a whistling noise coming from the driver's side b pillar that they "can't hear" and the brake pedal has been making a loud spring-type noise and brake pedal also sti KS a little bit that corresponds with the noise. Acura as a manufacturer basically said tough. Filed a claim with NCDS and was awarded a repair only to be told by Acura that they won't repair or replace the part. They said it is working as designed. No one designs a car to make this noise. I loved Honda/Acura. Owned 4 vehicles of theirs but they have lost a customer for life.

Purchased a 2024 mdx and have had rocks getting stuck and vehicle making a scratching noise since day one. I bring it to the service center and they remove the rock and I get the same issue come back the next day. They tell me there's nothing they can do and that I should carry a screwdriver with me and whenever it happens they can show me how to remove the rock. For 75000 I would expect better than this. Stay away from this vehicle if you don't want headaches. People buy brand new to avoid headaches from their vehicles, and this has been embarrassing and a headache since day one. Would not recommended Acura Mdx.

Got pre-owned MDX with Acura precision inspection. At the dealership they have put new Acura genuine battery, which comes with 100 months warranty. After 8 months the battery deteriorated significantly. What Acura is saying - they won't respect their own warranty of the battery because it was put by the Acura dealership before I took possession of the car. I have never heard of such scam...

We purchased a 2023 Acura TLX type S in March of 2023! We rarely drive the car but it snowed a bit and my husband decided to take it to his shop to clean it. He put it on the lift to clean the undercarriage and noticed an oil leak. We took it to the dealership multiple times and have yet to have the issue repaired. I contacted Acura to file a complaint, at first my rep was very helpful but now she won't return my calls. I am very disappointed in this car, not even 7,500 miles and a leak. I would love to share additional information with other TLX owners, you can contact me at **.

This car is the first car I ever experienced with the paint peeling off. According to the Acura dealership, it said the paint peeling off with 2015 mdx is a known issue but they won't cover it because my warranty is expired. I rarely use the car and it only has less than 60k miles on it for 9 years, why is it my fault that the paint is peeling off when the acura paint issue is something that they are aware of. And why is the paint peeling off extended only 8 years? Shouldn't it be more than that? Never buying honda product again

The sound system would not turn on and a loud static flicking noise coming from speakers as I was driving in a very dangerous route crossing PA-NJ. I took to the dealer. They said they could not find any problem. As I left as an unhappy customer I stretched my rims on a cosmetic curb that you can't see if you're nervous. I made a complaint that was ignored. I'm very disappointed with the quality control. As my first job was in Toyokawa Japan I learned how you deliver your product to the world. As a half ** (Father full **) I've been loyal to Acura over 15 years but thinking going Tesla.

Acura is scam. I purchased a 2016 Acura TLX back in 2019 and this is the 2nd time am doing a software update on the vehicle. Electrical parking problem message came on my dash board. The car is completely disable when Electrical parking problem came on. The engine was running but the car is immobile. The software has to be updated for this message to go away. I contacted Acura 1800 # to consider putting the software update on a recall and requested for a refund. I was charged $200 for a diagnosis fee by Acura dealership to update the care software. Please be aware of Acura. I will never recommend anyone to buy Acura product if you don't have extra money to flush down the drain.

After my husband passed I went to get another key fob made. I was quoted $405 but ended up paying well over $700 & neither fob they gave me has worked. Then the store manager Eric calls me condescending & kept interrupting me. Told me that I am now stuck with the fob as they say it works fine. They replaced the batteries. But they did that to the first fob after it didn’t work. I’m a widow on a pension & they aren’t helpful after they took my money. It’s so disappointing as I feel very unsafe now.

Bought a new Type S MDX 2022 last year, had some damage while traveling across country. Needed a couple of parts that aren't available with no ETA. My car is still sitting at the body shop and my rental will start costing me pretty soon. I don't understand why the parts for a new car is not available. I know the bottom line is production to get new cars in the lots. This is one of the reasons why I was disappointed when the president bailed out the car industry. Customer service in the United States is low on the totem pole in every industry and it's getting old. Unfortunately, I don't know when I will get to drive my 1 year old car again.

Purchased a 2023 MDX, damaged interior was concealed, dealer did not extend the (7) day exchange policy, three weeks later still bouncing around. Acura as a manufacturer is not helpful as well, they say "well it's an independent dealership", baloney!!!! They, Phil Smith Acura, represent Acura's product, they should be concerned especially when fraud is taking place.

Until recently I would have called myself a reasonably satisfied customer but now will not consider the Acura or Honda brand for another purchase, ever. In fall 2022 we noticed peeling paint on the roof of my 2014 MDX; ironically a warranty to cover the manufacturer defect expired a few months prior (and we never got a recall notice). After seven months of back and forth between my dealer, Acura and Honda, the companies made the decision to NOT honor the warranty and I am stuck with a used car that requires almost $2,000 worth of paint repair FOR THEIR MANUFACTURER DEFECT. So, if you're considering the brand, I highly suggest you beware. If it happened to me, it can happen to you.

I purchased a 2021 Acura TLX A-Spec in March 2021 (my second Acura). It has fewer than 13,000 miles on it. It has failed to start on two occasions in the past two months. The local Acura dealer could find no problem with the vehicle after the first incident. When I advised the dealership that the failure happened a second time yesterday, I was told they "don't know what to tell me." My fondness for Acura vehicles is officially ended, and I am switching to another brand.

I was almost a dead person when my car brakes jammed and all sensors stop working on Freeway FL speed was approx 78 miles per hour... After contacting dealer not good response... These people should stop selling defective car which can cause deaths in result. Getting ready to file case. Good Luck Everyone.

Absolute chaos upon arriving!! I drove 7 hours to purchase & pick up vehicle. I arrived and paint was chipped on the front end along with a huge crack in the center of the windshield. I was ignored by the unprofessional sales manager (Anthony **). I had to request his presence although my salesperson had already explained to him what was going on. *Sad*

I had reached out to Acura Financial Services regarding a name change document in order to successfully register my vehicle in Maryland (from PA). After explaining the situation, I was told that it will be done in about an hour or two - 4 hours later and after an additional 4 phone calls (and being on the phone for hours) nothing has been resolved. How long does it take to fax a piece of paper? Plus the attitudes of those on the other end is imbecilic at best. My previous interactions with the Acura Financial Services was much better, unfortunately the during the present times it is much worse than customer service found at a fast-food drive through.

Today marks ONE FULL YEAR that my Acura TLX has had no AM/FM radio capability or SiriusXM. The required part has been on back-order for a WHOLE YEAR. The 2020 Acura TLX was bought brand-new in the summer of 2020. No one at my local dealership or at Acura Canada has been able to give me an answer and I'm continually given the same excuse of supply chain issues. Everyone at Acura has made me feel like because they already have all the money for the vehicle, I'm not important and they are focusing on new customers and making more money. If a new car can be produced within a year, how can a "harness cable", which is the required part not be procured within a years time as well?

The service provided by John ** at Crown Acura was fantastic. John's knowledge of his profession, his ability to make me feel comfortable getting the services I needed is very much appreciated. I would not go anywhere else.

The weird part is - Acura and Honda are basically the same company, but Honda customer service seems like the luxury brand and Acura runs like the thrift car brand! I bought a TLX a year ago in Queens, NY with the expressed purpose and peace of mind of their 'certified pre-owned' warranty. I read over the warranty and it stated two things that I needed to know before I purchased:

My Acura RDX 2021 was stolen but seems that is not a big concern at Acura since is one of the top SUVs that is stolen daily, I have learned that they have a very week security system. My car was stolen in few mins during daylight and same happened to my friend as well with the same model. I was able to recover it but with huge damages inside when the car was inspected at Acura. The problem is there no parts to fix the car and the dealer mentioned that they have 6 months car sitting waiting for parts.

Never buy any warranty for your car because you will never be able to use it. Every time I brought my car to the dealer, I have to pay out of my pocket. I really regret that I bought the extended warranty, it’s a waste of 5000$. The car is good but it uses up lots of gas. I really hate the automatic Idle Stop, it destroys the battery quickly and it’s so annoying to disable this option EVERY time you sit on your car. The manufacturer made it in order to ruin your car so that you will need their service soon. To the Acura manufacturers: please take that @ button away. Why don’t you make it disable as Default? I definitely won’t buy Acura again if that button is still there.

I purchased an Acura MDX on 4/4/2019 and purchased an extended warranty for it, which is supposed to provide coverage for electrical and mechanical failures in the car. In 2020, we notified our local Acura Dealer (Pleasanton, CA) about an issue we were experiencing. Whenever we remote started the car, the heated seats would no longer operate about 50% of the time. We took videos of this occurring, and the dealer was able to duplicate the problem. They said it was an issue that needed to be addressed by the corporate office, as there was nothing the dealer could do.

I have been unable to drive my 2020 Acura MDX for over five months because a replacement motor mount bracket is on national backorder with no ETA available. It is not available in the after-market or used. In desperation, I contacted the Acura Brand Officer for assistance in locating the part or at least providing an ETA so I could make a decision regarding a replacement vehicle. He referred my issue to Acura Client Care. The representative took my information and promised to call back in a week. He did not. When I finally was able to contact him again, he was totally unprepared to speak with me and said he would call back in another week. He did not.

I purchased a new 2020 Acura RLX hybrid with all of the bells and whistles. While under 30,000 miles the vehicle has had major issues with the infotainment system, the fuel pump, transmission, and battery. All have required replacements and extensive (months) time at the dealership. On August 13, 2021, while at a hospital in another state, for my mother's surgery, the vehicle failed to start inside a parking garage. Acura's roadside assistance was contacted and they informed me that they were unable to tow the vehicle from a parking garage and I had to find my own towing company. I arranged the vehicle towing, at my expense and had to get a rental car to get home and back. According to Acura's warranty, all of these expenses are reimbursable.

I drive an Acura MDX 2016, great car, and we are a family of Acura obsession. I met with an accident the first week of August 2021 and today it is December 9th, 2021. My car is at the body shop to date since Acura failed to supply the parts for repair (every time the date gets pushed for another month). I have called Acura customer support asking to speak to a supervisor for the past four months. Every time, I was told they were too busy or unavailable (are they unavailable or cowardly behavior by refusing the answer escalated concerns?). Requested for a follow-up phone call NOT an email. However, all I received was scripted generic mail for every call I made. Finally, today spoke to the supervisor, explained all the detail and all I hear is sorry. Now, I have paid over $9000 on rental. The only solution I have received is sorry from Acura. I would refer to Acura's supervisor’s customer service as a meaning of worst customer experience in the dictionary.

We bought a certified pre-owned 2019 MDX hyrbid in June 2021, and it is a lemon. We've had four breakdowns in less than 2,000 miles worth of driving time, all involving components of the car that should not break down in a vehicle that has less than 30,000 miles on it. The car has been in the shop over 40% of the time we've owned it, and we cannot use it for the thing we bought it for - long family road trips - because it breaks down once every couple of weeks.

Very luxurious ride without the highest costs. Has all the “bells and whistles“ you’d like in a luxury vehicle. Only downside is the cost to upgrade to a tech package that includes built in navigation pkg as opposed to CarPlay where you have to have a good cellphone service.

I purchased a new 2021 Acura TLX on Dec 6th, 2020. Around 7500 miles the car steering rack started to make a noise. I recorded the video and sent it to my local Acura dealership (Vandergriff Acura). They said other Acura had the same issues and I need to get the steering rack assembly changed. The part was back ordered and it couldn't be fixed right away. After 4-5 months of wait the part was back in stock and Vandergriff installed the whole new steering rack assembly. The car at that point only had 14,000 miles.

After 5 years of being a faithful customer, when I bought out my lease the numbers were all over the place, I suspect intentionally. I suspiciously could never find a clear summary of the payoff amount, taxes charged, and all other fees on my account, and when I called for them to clarify they didn't seem to know. I was given a payoff amount, but a higher amount was deducted from my account. Not ok.

Acura of Memphis service department. I took my brand new car in for an oil change. My Acura RDX had no problems when it went in. When I got the car back from the service department, I left the service department and once I got on the road and hit the brakes the car’s brakes something underneath makes a hard click. I recognize this tactic from the days when dealerships service departments would service your car and when you drove away something else would happen and you would need service for the problem. I plan to take it to my honest mechanic and ask him to evaluate the problem.

Just purchased the 2022 Acura mdx advance, has issues with body panels lining up properly, tried the have dealer fix it 3x with no success. Contacted the acura motor company customer service. They said they can't do anything to help with body panel issue, mdx cost 63k. For that amount I expected better service from acura and dealership. Dealer said that's the way it is, we cant fix the body panel alignment issues (really said I heard that from the dealer). We contacted the acura customer service and was told that's the way it is, I have to live with the body panel alignment issues front of the vehicle.