ALCOLOCK Canada Reviews

The sole purpose of Alcolock is to take your money. They are nothing but a cash grabbing company. The website is useless, difficult to navigate and does provide you with what you need. When you call them, expect a wait time of over 30 minutes. Last time I called, after waiting 20 minutes, my call got disconnected. This happened 3 times. The hand held device is 2005 technology, the only wait to charge it is by plugging it into the cigarette lighter in the car.

This company is incompetent. Rude. Terrible customer service. Avoid at all cost. They do not explain their product. They do not explain about scheduling appointments. They tell you to go online and then there is nothing there to explain the process. They blame myself for a missed appointment when one was never made. Last appointment they kept me waiting outside their door, eventually come out to the parking lot, play around with my device for a bit, tell me they are done and insult me.

I had accident last Nov 17. They called me after almost 2 months then and ask why I missed appointments then I said I had accident and I wasn't using the device. And the car was in the shop they even told me to take it out as I need to have it towed somewhere else just to take out the device that they installed. Coz if not I would have to pay for it 250 bucks. Then tried to call back few times and every time I call back I always get this feeling of uneasy and once heard my name or maybe accent their tone changes. Like would answer you by just, "Hm hm," then I would say thanks and just BYEEEEEE.. Like so unprofessional and I can hear from their voice that they not even care of listening like I feel so insulted.

Avoid this place like the plague!!! They are scammers and will not care about you and they blame your car NEVER TAKING RESPONSIBILITY!!! They will not look at your car even when it’s their fault. They only care about money and good luck with your refunds they take a year to process which is a joke! This place seriously is a joke no working numbers and the people working in California are not so smart and beat around the bush. I hope this place gets shut down. Worst experience.

This is a poor example of technology. I was in a snowstorm on my way to work and the Alcolock device was going off. I pulled over on the shoulder and had to turn the car off, got locked out for 5 minutes then it worked fine. It happened again 10 minutes later, I pulled over, shut off the car, got locked out for another 5 minutes. The next time it went off, I kept driving all the way to work with the alarm going off. There were 2 cops in front of me at a stop sign, they didn't bother me at all. I pulled into my workplace shut it off, signed in and got back in to park it. It also gave me a service lockout, so I had to wait until they opened, lost 2 hours of work because of it. Please let me know how to get involved in the class action lawsuit. Don't bother calling the number for service unless it's business hours. **

HORRIFIC service, to say the least. Didn't even make it as far as actually getting to the installation appointment, as they rescheduled on me twice. The first time was for a double booking, pushing my appointment back by over a week, which is unacceptable. Then I tried to call and cancel my appointment and be refunded to go with the competitor (who, incidentally, charges $150 LESS in up-front costs), was told I cannot get a confirmation email that this was done. So now I'm hoping and praying my $250 that they took and processed WEEKS in advance of the appointment wasn't for nothing.

If I can rate this place a negative number, it will be -100, They prey on you to pay them fees and they give you a device that has a slow software so they can blame you as consumer and pay their fees..BEWARE THEY'RE A SCAM FOR YOUR MONEY. They take no responsibility on their device giving false codes and I called and try to explain that my device is having issues.

05 means failure to blow. That could be various lists of ridiculous request on the same blow test. Simple, blow harder, hum louder, switch out mouthpiece etc. Does not matter there’s a glitch in the system because these are refurbished machines. No worries you will have five working days to reschedule your Alcolock violation re-testing. Absolutely you will be paying extra for this service nothing but a con!! Hilarious you can drive down the street horn blowing, lights flashing, alarm blaring. Police won’t pull you over. They could care less. Buyer beware. Do your homework. Do not go with Alcolock. They are not conveniently located. There’s not one in my county and I have to go all the time to have this darn breathalyzer reset because of the violation has nothing to do with alcohol! A scam. Remember refurbished garbage!

WARNING: Do not go with this company at all cost. My friends I have read all the reviews before going with them and thought Naah this will not happen to me. Went to install it and 2 days later I canceled my lease with them and had them take it off. Lost almost 700$ in this entire ordeal once I realized it's a trap for the long haul.

I would not and I mean DO NOT USE THIS PRODUCT, it should not even be allowed to classify a product. You ask for my story well here it goes. My appointment supposed to take 3 hrs. It was seven. Why you ask? Well in parking lot great. Went down the street and shut truck off. Won't let me restart for almost half hour. Finally get truck going. The company had to change out hand held unit. Away we go then it shuts my truck off, call the company again. Finally gets my truck started. Ecu no communication, they have to change ecu, then finally after an hour or so we can leave. All good.

I had my Alcolock system installed in January 2019 and I've had nothing but problems with it.... I quit drinking almost a year. It'll be a year on October31st 2019.... I even took an ASAP class fro 10 weeks on every Saturday and my last class I took my alcolock system failed me but finally I got my car started and was able to go to my class and I have to take a breathalyzer at my class and I blew all zeros.... This Alcolock system is terrible and I wouldn't recommend it to anyone!!!! Now I have to extend the alcolock system on my car because of the failures and I don't even drink!!!!! Yes I know I messed up by drinking and driving but damn!!!! I think it's all about the money... I hate alcolock so don't use them... The alcolock system sucks!!!!

You can call 3 different times and get 3 different answers to the same questions. I don’t understand how they can run a business this way. It’s very clear they are only out to make money off of you charging $80 to the customer when their machine messes up. "Want to change the battery in your car? $80 dollars please...." "Wait what does that have to do with drinking and driving..." "Nothing I can do. $80 dollars please." I can’t wait for the class action lawsuit I’m in.

I blew into this device everyday for a week plus 2 others blew as well and the reading kept coming back "ready for test". Now Alcolock wants me to pay for a new install. I am reading nothing but negatives about Alcolock!!!

This company and system that was supposedly created to help us are completely false. I have had the worse experience with this company. I DO NOT RECOMMEND the ALCOLOCK system until it has a better system. Therefore I need your help and support from all of you! Please email me as we have a case open at the moment with them and the back on track team. The staff treats you like ** from day one. You have questions they have no answers! You speak French!!! Good luck. There's no operators! They'll put on hold for 1 1/2. Don't call at 4:40. They again put you on hold till office closes at 5:00!

In all seriousness, I have been in the automotive repair industry for almost 4 decades and I have never seen such low standards with zero input from any person that might offer common sense. First off they make equipment that can tell the difference between alcohol and food, but it was not used here. I am not able to eat any food within 3 hours of driving or I register a failure, I have not had a drink in almost a year now, but that has not stopped the failures or the constant stranding at the side of the road for failing a rolling test.

I had nothing but issues with this device since the first day! I was lied to about the first month and installation being free. No body shops in Iowa are trained and wires were not reconnected properly when it was installed. The device drained my battery on a 2016 Honda Accord every time it was used. Also, the humming and blowing on the device is too sensitive and doesn’t work well. Don’t waste your time or money with this company!!

Attention anyone needing an Alcolock installation in Southern Ontario. See Chadd at Speedy Glass in St. Catharines. He is patient, thorough and fast. Did not make me feel like a criminal. And yes, he does push-button ignitions. Call **. That is his direct line- leave a message and he will get right back to you. It's worth the drive to St. Catharines. Thanks Chadd for a great experience- well, as great as it could be.

If you are thinking about getting this device put into your car don't. Had nothing but problems since the first minute. I tried to use this thing and continuously abort you the first month it was in my car. I'm lucky if I got 2 hours drive time. They say you got 15 minutes. I timed it. It's 10. Then they give you 300 seconds to blowing this thing. You blow into it. It abort you every single time. Sat on the side of the road numerous times the first month trying to get my car started. The second month went to get it recalibrated. Of course it worked every time the guy had it hooked up to his recalibration machine. Went to leave the parking lot. Got 10 minutes down the road it aborted me again. Sat on the side of the road after 10 or 15 minutes of lockout time.

So as we all who review this know we got caught under the influence which sucks but it is what it is. Now I was to get an ignition lock on my car, so I ended up calling Alcolock, I was to get Intoxolock not an Alcolock and they still put an Alcolock in my car. They said it was the same thing so I paid for installation and paid for the device... Now to remove the wrong device I had to email my PO, get that approved, pay both companies and get both to have the same day installation on my vehicle. ALCOLOCK knew they were on the wrong based on my paperwork that was on my court documents. Now I have spent so much money is not even funny. Calling them is a joke. I can wait to the BBB to investigate especially since the location I went to 8308 Long Point Rd, Houston, TX 77055 had the display and had drunk people blow on it for fun when I was there for 3 hours.

I wish there was a way of rating minus 20. I have to say with all the negative on this site that the Better Business Bureau has not started an investigation into the handling of customers' complaints. My son has had this machine in his car since January 2017 and I have to call them on numerous occasions because I have deal with something on his behalf or they hang up on him. They are rude, disrespectful, negligent in their duties. We found out that when Speedy Glass installed the machine they tapped into the main wiring system (we had a mechanic check it out) in the car. The heat doesn’t work, his signals won’t work most of the time, it stalls out all the time. He can be driving and all of a sudden it stops. He can stop at a convenience store 20 minutes from home and try and start it and it can take up to 10-20 tries or it locks him out and then try and get Alcolock to unlock that will be $56.00 please.

I had a flat tire on the weekend, was able to pump it up to get it to a repair shop that was actually open on a Sunday. The fellows at the shop could not help me as they needed to put the car on a hoist and needed to get my remote thing on service mode, there is no one at ALCOLOCK that can do this on a weekend, taxi home and back Monday. I called ALCOLOCK to ask why there is no one able to help on the weekend. Only minimal things can be done and apparently needing service on your car isn't anything they are concerned about. The fellow was quite rude and couldn't have cared less, l wasn't abusive or anything but he hung up on me as soon as he felt he was done. So now the fellows at the service shop have to waste (their time) sitting on hold with ALCOLOCK waiting their turn as longer than normal call volume to speak with tech support.

I have had the interlock on my truck for 8 months. I attempt (or attempted) to have it serviced every two months. However, I am bringing it in for service at least monthly now because it keeps getting recalls for false positives. I have been stranded on the side I-40 for nearly 4 hours, I have been stranded at my children's bus stop and had to call in to work that I was not coming, and most recently stuck at Food Lion for nearly 3 hours in 20 degree weather and can not start my truck. After 8 months I have noticed that it is ALWAYS on the first re-test. It always works for the first test to start the engine, then on the first re-test it may fail... If it does not, then all other test will be good.

Well, I just had this nightmare of a machine installed 2 days ago. I am also stuck with it for an extended length of time. I get it, we ** and yes, we DO need to pay a price for that. I own that. I also have no issues with needing a device in my car, but how about one that WORKS. This thing already this morning has me going in for an early recall even though it was in Warm Up mode (it's like -30 here)... I was told by the service provider I had 30min. So started the car, put it in Warm Up mode and came back in to grab a few things. Literally 5min I was in the house. Go back to car... it's flashing red that I missed a retest!!! I wasn't even IN the car OR driving it???

I had the ignition interlock device installed in my car on Oct, 2017. Since then all I've been having are problems. One day I started driving from work to the grocery store after providing my breath sample but it locked me out when I left the grocery store. Thankfully, the shop where I got it installed at was open so that helped. Now today, I have provided my breath sample 6 times and every time it says start engine but the engine is locked. Nobody knows what the problem is and their call center closes at 5. Their emergency line is of No help either. I have been sitting in my work parking lot for 50 minutes. I do not recommend anyone to enroll in the program with them. You will be better off with another company. The device is very outdated and their customer service is extremely poor.

HORRIBLE SERVICE!!! They never return calls and have you on hold for a very long time. They charge you fees of like 120.00-150.00 for mistakes they do. I called to speak to a supervisor and a female named Melissa said she could not give me her supervisors name and hung up. I am Not sure who is doing the hiring but they are doing a really bad job, hiring rude people and people that are not doing their job. To leave this clear this is at the call center not at the location, when you call the 1877-859-4782. If you need an ignition interlock GO WITH ANOTHER COMPANY NOT THIS ONE!!!

I recently had the Alcolock installed in my car and was so excited to be driving again until I realized how distracting and ridiculous this device is. This should NOT be legal to have in your vehicle. It is very poorly optimized and thought out and needs to go... Technology has advanced way past this piece of junk. Firstly after having it for 2 days, I was just trying to move my car so my roommate could get out of the driveway. It took me 20 minutes just to get the car started... After 25-30 attempts with results of Blow Harder, Hum louder (The Humming thing is absolutely ridiculous), I get an early Recall message (that I will be charged for). It was 35 degrees outside and probably hotter in my car when I was trying to blow into the device and that could have been a factor even though I had the device with me inside and it was not exposed to the heat for very long.

I had paid for my insurance $300/month go to book a appointment. In Ottawa they said 2 weeks. Said could book one in Cornwall so I booked it. Said be there at 1:30. They finally got it in at 4:30. Rushed it through before closing. He was very rude. I had to get back to pick up my driver's child from bus. He could care less. I had done the program 2 yrs. ago. 8 months in and vehicle motor blown. Had not enough to get another so cut off and and loss of job. No money to pay off fines. I paid my fine which took a extra month being mailed back. Finally pay it off. $2800 into it plus $600 insurance now so here I am driving away from Cornwall. My sensor lights are now all on. Brake lights not working. Signals now not working. They deny they did anything wrong now. As for blowing and humming after 4 seconds not realistic. In less than a week 2 near call accidents trying to blow while driving and nowhere to pull over then it happens I rear-end a car trying to blow.

I want to/MUST pay my fee before the next appointment. I waited on the phone for 25 minutes, then it automatically put me to a voice mail message. BS about "currently experiencing a higher volume of calls"... etc. Every time I call I get that message. This company should be removed as a supplier of this service for Ontario. It exudes arrogance and lack of care, knowing it has us over the barrel, once we install their device. If you get the brochure for this company as part of your package, chuck it! The other company has got to be better!

The title says it all! We had the ALCOLOCK device installed at A&I Auto Repair in Ft. Pierce FL on a Friday and after numerous temporary lockouts for not "blowing harder," "hum louder," "retest," THEN "missed test" because it would not accept any form of blow sample. Then the car alarm, horn and ALL lights blare loudly for exactly 5 minutes! Imagine this while sitting in a CVS Pharmacy parking lot and everyone staring at you like you're a criminal! This is when the vehicle went into complete lockout mode requiring it to be towed to the service shop. The owner of the installation shop was called and we were told to wait until he arrived at the parking lot our car was in. He came over 2 hours later. He made a phone call and speaking in Spanish (which we could not understand) and he went to our car, cut 2 wires and announced, "Now it will start!" IT DIDN'T!!! He left again saying he could not fix it and to have it towed to his shop.

Let's get it all out there... About 10 years ago actually I had 2 yrs probation for my dui. And in 2015 Sec. of State appeal hearing ordered me to drive on an ignition lock device for one whole yr.. Ok that's really ok with me because my drinking days are way behind me. Little did I know that this ignition device was the beginning of my nightmare. NOTHING BUT PROBLEMS with this device since I've had it installed that I'm 2 wks. into this and I'm having it removed!!