formerly Guardian Interlock Service

 1.3/5 (84 reviews)

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Overall Rating1.3 out of 5
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About ALCOLOCK Canada

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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: March 20, 2023

The alarm on my truck would not stop and the hand held device said I missed a re-test, even though I had not been unable to start the truck due to an undiscovered loose battery cable. I called Alcolock and was on hold for almost 30 minutes before my call was answered. I was told that the alarm should stop after 5 minutes. It did not. I called again and explained the problem a 2nd time. I was told someone would call me back shortly. 35 minutes later, with no return call, I called them a 2nd time and explained the problem a 3rd time. This time, someone did return my call, after about 20 minutes and was finally able to explain how to stop the alarm.

Every time I have had to contact Alcolock during office hours, I have waited on hold for very long periods and have often been kicked out of the queue and forced to leave voicemail, without having my concerns addressed. They say they will return your call within one business day but they ever do. I'm not sure if the problems rest with the staff or with their training and management but I am extremely dissatisfied with alcolock. I had to take my truck in for servicing a few days ago and my device tells me I have a lock-out tomorrow at 23:59. The technician who finally solved the alarm problem assured me that this was resolved and I should not have a problem. I am certain that is not the case -- I don't trust them to know what they are doing -- and I expect that when I try to start my truck after 23:59 tomorrow, I will indeed be locked out and forced to call and recall alcolock to get that resolved.

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Verified Reviewer
Original review: June 20, 2022

The sole purpose of Alcolock is to take your money. They are nothing but a cash grabbing company. The website is useless, difficult to navigate and does provide you with what you need. When you call them, expect a wait time of over 30 minutes. Last time I called, after waiting 20 minutes, my call got disconnected. This happened 3 times. The hand held device is 2005 technology, the only wait to charge it is by plugging it into the cigarette lighter in the car.

Every single person I dealt with was extremely rude, does not care, and all they want is your money. I was at the garage for a regularly scheduled appointment, next day went to drive and the device was locked. Called Tech Support, they said it would cost me $95.00 to reset and unlock. I argued with Tech Support, because I was at the garage yesterday with no issues and today there is an issue. Through no fault of my own. If you sneeze they will ask for $50.00 to hand you a tissue. I am very regretful that I did not read these reviews before signing up with them. Lesson learned on my part. STAY AWAY FROM THIS COMPANY!! This company should be shut down! Investigated... Something!

4 people found this review helpful

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    Verified Reviewer
    Original review: April 25, 2022

    This company is incompetent. Rude. Terrible customer service. Avoid at all cost. They do not explain their product. They do not explain about scheduling appointments. They tell you to go online and then there is nothing there to explain the process. They blame myself for a missed appointment when one was never made. Last appointment they kept me waiting outside their door, eventually come out to the parking lot, play around with my device for a bit, tell me they are done and insult me.

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    Verified Reviewer
    Original review: Feb. 11, 2022

    I had accident last Nov 17. They called me after almost 2 months then and ask why I missed appointments then I said I had accident and I wasn't using the device. And the car was in the shop they even told me to take it out as I need to have it towed somewhere else just to take out the device that they installed. Coz if not I would have to pay for it 250 bucks. Then tried to call back few times and every time I call back I always get this feeling of uneasy and once heard my name or maybe accent their tone changes. Like would answer you by just, "Hm hm," then I would say thanks and just BYEEEEEE.. Like so unprofessional and I can hear from their voice that they not even care of listening like I feel so insulted.

    Even the shop that I go to they are the same. Like what is wrong with this people. Why they treat people like this? You all don't know what people are going through, why is it so hard for this kind of people to be kind or be aware of how they treat others. You guys are a business if you keep doing that you'll lose people. Kindness are free just imagine your kids or parents or any family that you love being treated this way and it affects their lives. JUST IMAGINE

    3 people found this review helpful
    Verified Reviewer
    Original review: July 16, 2021

    Avoid this place like the plague!!! They are scammers and will not care about you and they blame your car NEVER TAKING RESPONSIBILITY!!! They will not look at your car even when it’s their fault. They only care about money and good luck with your refunds they take a year to process which is a joke! This place seriously is a joke no working numbers and the people working in California are not so smart and beat around the bush. I hope this place gets shut down. Worst experience.

    2 people found this review helpful
    Verified Reviewer
    Original review: Dec. 28, 2020

    This is a poor example of technology. I was in a snowstorm on my way to work and the Alcolock device was going off. I pulled over on the shoulder and had to turn the car off, got locked out for 5 minutes then it worked fine. It happened again 10 minutes later, I pulled over, shut off the car, got locked out for another 5 minutes. The next time it went off, I kept driving all the way to work with the alarm going off. There were 2 cops in front of me at a stop sign, they didn't bother me at all. I pulled into my workplace shut it off, signed in and got back in to park it. It also gave me a service lockout, so I had to wait until they opened, lost 2 hours of work because of it. Please let me know how to get involved in the class action lawsuit. Don't bother calling the number for service unless it's business hours. **

    18 people found this review helpful
    Verified Reviewer
    Original review: March 18, 2020

    HORRIFIC service, to say the least. Didn't even make it as far as actually getting to the installation appointment, as they rescheduled on me twice. The first time was for a double booking, pushing my appointment back by over a week, which is unacceptable. Then I tried to call and cancel my appointment and be refunded to go with the competitor (who, incidentally, charges $150 LESS in up-front costs), was told I cannot get a confirmation email that this was done. So now I'm hoping and praying my $250 that they took and processed WEEKS in advance of the appointment wasn't for nothing.

    Lastly, just dealt with a legitimately psychotic "customer service" representative who MUST BE FIRED. After I told them (verbatim) that they need to "get it together on their end" after a call just now (24 hours after I confirmed that I cancelled my appointment and was told I would be refunded) stating that my appointment for today had been cancelled and I could reschedule anytime, the service rep started screaming at ME! I hadn't raised my voice once and I said, "how dare you speak to me this way, you're in customer service and you're calling ME with the wrong info" to which she responded, "HOW DARE YOU TALK TO ME THAT WAY." I hung up. I've worked in customer service for over 8 years, and if I EVER had the nerve to talk to a customer that way, I would have lost my job yesterday. So this is the experience you'll receive if you choose Alcolock Canada. DO NOT CHOOSE THEM. AVOID AT ALL COSTS.

    11 people found this review helpful
    Verified Reviewer
    Original review: March 13, 2020

    If I can rate this place a negative number, it will be -100, They prey on you to pay them fees and they give you a device that has a slow software so they can blame you as consumer and pay their fees..BEWARE THEY'RE A SCAM FOR YOUR MONEY. They take no responsibility on their device giving false codes and I called and try to explain that my device is having issues.

    ON one and several occasion I spoke with CYNTHIA and a few of the girls that work there ABOUT MY device not working properly, ok NP I go get another one and again the same problem occurs. A fee of $85 for a code that pops up, another example, my truck being in for service with the mechanic having proof receipt, this lady CYNTHIA and Senida charge me a fee for a code $85, oil change for my truck, a fee for a code $85, change my breaks, a fee for the code $85. When I tried to jumpstart my truck my device automatically gave me a code that avoids me from turning my truck on and GUESS WHAT A FEE FOR?.. I ask CYNTHIA that I need to recalibrate my device the following day. On my due date WHICH HAPPENS TO BE A DAY EARLY 3/12/20, She Told me that I have 2 options, one option is to get my truck towed to the shop for recalibration or Pay $85 dollars for the fee of a new Code to start my truck.

    "I said NO because the device is the issue and I've done nothing wrong to pay a fee of $85." I'm always on time paying 2 months in advance, so I don't waste time driving there once a month for calibrating the device. CYNTHIA Repeated herself like some Parrot saying the exact same words, and refuses to help and understand my situation, She was so rude and childish as a manager she claims to be. I Paid $166.15 for the fee and to remove this device from my Truck.

    Unbelievable how they scammed me multiple fees and then I finally caught on to them!! I will report them with Better Business Bureau for capitalism on a system that people trust and believe that it's for our on good and ordered by the court. This female Cynthia had the audacity to threat me with reporting me the DMV for noncompliance and the courts will be aware too. My plan is not use this weak business and use a different one that is more legit. So people be aware. Dont trust this horrible so called company!!! This is from the Santa Monica location.

    10 people found this review helpful
    Verified Reviewer
    Original review: March 5, 2020

    05 means failure to blow. That could be various lists of ridiculous request on the same blow test. Simple, blow harder, hum louder, switch out mouthpiece etc. Does not matter there’s a glitch in the system because these are refurbished machines. No worries you will have five working days to reschedule your Alcolock violation re-testing. Absolutely you will be paying extra for this service nothing but a con!! Hilarious you can drive down the street horn blowing, lights flashing, alarm blaring. Police won’t pull you over. They could care less. Buyer beware. Do your homework. Do not go with Alcolock. They are not conveniently located. There’s not one in my county and I have to go all the time to have this darn breathalyzer reset because of the violation has nothing to do with alcohol! A scam. Remember refurbished garbage!

    15 people found this review helpful
    Verified Reviewer
    Original review: March 2, 2020

    WARNING: Do not go with this company at all cost. My friends I have read all the reviews before going with them and thought Naah this will not happen to me. Went to install it and 2 days later I canceled my lease with them and had them take it off. Lost almost 700$ in this entire ordeal once I realized it's a trap for the long haul.

    Long story short, got machine installed, paid 125$ and everything was fine, few hours later I get Abort message showing after every retest, got stranded like 10 times in two days, then finaly I get no ecu connection message and can't try at all, took cab home, car parked in random place in freezing cold, all this while Alcolock don't even pick up the phone once, now Monday called the shop. He said machine is no good, I have to replace it for you, call alcolock and come back, called alcolock for appointment. They want more money!! For what, for bad device they supplied in first place!! I said take the damn thing off my car and am not giving into your entrapment to extort me out of my $, they wanted another 291 to cancel my lease and remove it.

    I paid the money and finally removed it, I lost money on cabs, towing, installation, and uninstalling of this garbage device. It's expensive lesson but it could of costed more if I continued with them. My friends, those devices are not meant to keep people safe, it's a device to bring more misery to your situation and bleed your pockets dry. Technicians are not honest and they will give you bad device just so they have you go back for service and collect more and more money from you, this company is robbing people and the gov is well aware of it. What a shame!

    12 people found this review helpful
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    ALCOLOCK Canada (formerly Guardian Interlock Service) Company Information

    Company Name:
    ALCOLOCK Canada
    Formerly Named:
    Guardian Interlock Service