ALCOLOCK Canada

Every time I have had to contact Alcolock during office hours, I have waited on hold for very long periods and have often been kicked out of the queue and forced to leave voicemail, without having my concerns addressed. They say they will return your call within one business day but they ever do. I'm not sure if the problems rest with the staff or with their training and management but I am extremely dissatisfied with alcolock. I had to take my truck in for servicing a few days ago and my device tells me I have a lock-out tomorrow at 23:59. The technician who finally solved the alarm problem assured me that this was resolved and I should not have a problem. I am certain that is not the case -- I don't trust them to know what they are doing -- and I expect that when I try to start my truck after 23:59 tomorrow, I will indeed be locked out and forced to call and recall alcolock to get that resolved.

Every single person I dealt with was extremely rude, does not care, and all they want is your money. I was at the garage for a regularly scheduled appointment, next day went to drive and the device was locked. Called Tech Support, they said it would cost me $95.00 to reset and unlock. I argued with Tech Support, because I was at the garage yesterday with no issues and today there is an issue. Through no fault of my own. If you sneeze they will ask for $50.00 to hand you a tissue. I am very regretful that I did not read these reviews before signing up with them. Lesson learned on my part. STAY AWAY FROM THIS COMPANY!! This company should be shut down! Investigated... Something!

Even the shop that I go to they are the same. Like what is wrong with this people. Why they treat people like this? You all don't know what people are going through, why is it so hard for this kind of people to be kind or be aware of how they treat others. You guys are a business if you keep doing that you'll lose people. Kindness are free just imagine your kids or parents or any family that you love being treated this way and it affects their lives. JUST IMAGINE

Lastly, just dealt with a legitimately psychotic "customer service" representative who MUST BE FIRED. After I told them (verbatim) that they need to "get it together on their end" after a call just now (24 hours after I confirmed that I cancelled my appointment and was told I would be refunded) stating that my appointment for today had been cancelled and I could reschedule anytime, the service rep started screaming at ME! I hadn't raised my voice once and I said, "how dare you speak to me this way, you're in customer service and you're calling ME with the wrong info" to which she responded, "HOW DARE YOU TALK TO ME THAT WAY." I hung up. I've worked in customer service for over 8 years, and if I EVER had the nerve to talk to a customer that way, I would have lost my job yesterday. So this is the experience you'll receive if you choose Alcolock Canada. DO NOT CHOOSE THEM. AVOID AT ALL COSTS.

ON one and several occasion I spoke with CYNTHIA and a few of the girls that work there ABOUT MY device not working properly, ok NP I go get another one and again the same problem occurs. A fee of $85 for a code that pops up, another example, my truck being in for service with the mechanic having proof receipt, this lady CYNTHIA and Senida charge me a fee for a code $85, oil change for my truck, a fee for a code $85, change my breaks, a fee for the code $85. When I tried to jumpstart my truck my device automatically gave me a code that avoids me from turning my truck on and GUESS WHAT A FEE FOR?.. I ask CYNTHIA that I need to recalibrate my device the following day. On my due date WHICH HAPPENS TO BE A DAY EARLY 3/12/20, She Told me that I have 2 options, one option is to get my truck towed to the shop for recalibration or Pay $85 dollars for the fee of a new Code to start my truck.

"I said NO because the device is the issue and I've done nothing wrong to pay a fee of $85." I'm always on time paying 2 months in advance, so I don't waste time driving there once a month for calibrating the device. CYNTHIA Repeated herself like some Parrot saying the exact same words, and refuses to help and understand my situation, She was so rude and childish as a manager she claims to be. I Paid $166.15 for the fee and to remove this device from my Truck.

Unbelievable how they scammed me multiple fees and then I finally caught on to them!! I will report them with Better Business Bureau for capitalism on a system that people trust and believe that it's for our on good and ordered by the court. This female Cynthia had the audacity to threat me with reporting me the DMV for noncompliance and the courts will be aware too. My plan is not use this weak business and use a different one that is more legit. So people be aware. Dont trust this horrible so called company!!! This is from the Santa Monica location.

Long story short, got machine installed, paid 125$ and everything was fine, few hours later I get Abort message showing after every retest, got stranded like 10 times in two days, then finaly I get no ecu connection message and can't try at all, took cab home, car parked in random place in freezing cold, all this while Alcolock don't even pick up the phone once, now Monday called the shop. He said machine is no good, I have to replace it for you, call alcolock and come back, called alcolock for appointment. They want more money!! For what, for bad device they supplied in first place!! I said take the damn thing off my car and am not giving into your entrapment to extort me out of my $, they wanted another 291 to cancel my lease and remove it.

I paid the money and finally removed it, I lost money on cabs, towing, installation, and uninstalling of this garbage device. It's expensive lesson but it could of costed more if I continued with them. My friends, those devices are not meant to keep people safe, it's a device to bring more misery to your situation and bleed your pockets dry. Technicians are not honest and they will give you bad device just so they have you go back for service and collect more and more money from you, this company is robbing people and the gov is well aware of it. What a shame!