AAMCO Reviews

On the way home from AAmco, when stopping for a red light the car jerked forward like someone had hit me from behind. The car had no power, it would barely move, but I made it back to Aamco and Mark told me to leave it that is was probably something other than the transmission but he would fix it for me. Next day Mark calls and tells me it is the torque converter and these types of things happen. I asked if it was covered under the one year warranty they give and he said yes. When I asked him how long it would take to fix he said 4 days. On the 4th day I called and left a message for Mark. He never called back, next day I called again, this time someone else answered the phone and said Mark was out of the shop. I asked this person about my car and he said they hadn't even started on it yet. I asked for Mark to call me back.

Mark did not call back until the next day and when I questioned him on why the car hadn't even been touched he started yelling at me that he doesn't make any money on warranty work and he will work on it when he pleases and to stop calling every day he will call me! I was irate! I called the Aamco Corporate Offices, spoke with someone in their Customer Service department and told them what was going on. She put me on hold and called Mark. When she came back on the phone she told me he would call me personally to apologize and that my car would be ready in the morning. Mark did call, the next morning, that my car way ready. I went after work to pick up the car and Mark never apologized. He just told me that sometimes parts are bad and he can't help it. I asked if the year warranty for the new torque converter started that day and he said no, it will only be under warranty for as long as the rest of the transmission is under warranty.

Within 6 months, right after the warranty ran out the car started shifting hard again on occasion. So here I am again, having the torque converter replaced and paying to have the damage done by the faulty torque concerters repaired as well as the rear main seal replaced which was also damaged when the transmission was replaced the last time and the CV boots, also damaged by Aamco, difference is I am using a quality transmission shop recommended by the Automobile Club, which Aamco is not by the way.

$3,600 for the original transmission rebuild $550 for rental cars $2988.11 for the third torque converter

A call to customer service resulted in a worthless returned phone call several hours later where the agent seriously asked if I was just calling to complain or what did I want them to do. I was told that the agent would check the status and call back. A week and a half later I get a message from her. I return the call and get no response again. A tow truck was called to pick us up in Kentucky and take the car back to Nashville, TN. Almost 8 HOURS later the tow truck arrives. We are without a car for over a week while the transmission is rebuilt AGAIN because of the exact same problem that we'd paid $2500 to repair. The whole experience has been unreal. Customer service...not exactly.

2 days rental car: Around $100 2 cancelled doctors appointments while waiting 8 hours for tow truck to arrive 100+ miles at $4/gallon for family member to bring me a vehicle to drive my 2 small children back to Kentucky 250+ miles ONE WAY in 2 VEHICLES at $4/gallon to return borrowed vehicle used while AAMCO attempts to repair the vehicle a second time 2 days missed at work

I rode with one of their techs driving and he agreed that there is no-way anyone could have test driven this car and not found this problem. New diagnosis (600 more dollars for labor and then whatever the part will cost). Im not sure if I should stick with them. I KNOW Im being ripped off. For this money I could have bought another used car and the price has tripled from the initial quote.

Its costing me more than 3 times what they quoted me and the 1st time they fixed it they failed to fix the initial problem.

When I left the AAMCO with my car... there was now a knocking, a vibration, and a high pitch squeal that was never there before! I drove straight home which is less than 10 minutes away and parked in my garage. The next morning I get called at work by my roommate telling me that there is a puddle of transmission fluid in my garage floor where my car had been parked. He came and picked up my car from work and carry it back to AAMCO for them to fix what they had messed up in my car. My car came back later that afternoon supposedly fixed also with the news that I needed to carry my car back to them at a later date because my brake calipers needed to be replaced. when I drove home from work... there was still the knocking, vibration and high pitch squeal.

With-in two or three days later with me just using my car to get back and forth from home which is only 5.5 miles away, on my way home from work one day the transmission gave out. My trnasmission was fried. A couple of the guys that I work with help me to tow my car by using one of their trucks into my culdasack. I had AAMCO tow my car to their shop to once again supposedly fix what they had broken in my car. I changed my mind and had someone else tow it to their garage because I no longer trusted AAMCO to be true to their word. They tried to say that I owed them a 55 dollar towing fee. I told them that they already had 450-470 dollars of my money that I payed for them to mess up my car. I had to pay out another 1300 dollars plus three weeks without the use of a car.

I also had the other mechanic take a look at my brake calipers and he said there was nothing wrong with my brake calipers. When I spoke with the owner about standing up as a business leader and taking responsibility for the damage that they had done to my car He told me that they were not responsible nor were they liable. That it was not their fault that I did not put transmission fluid in there. And asked if I expected them to fix my car for free everytime it was messed up. The owner also stated that he did not know how many times he and I were gonna have to go round and round about it. I told him that he and I would never have to go round and round again. That is when I called AAMCO Corprate about my complaint after having spoke with The BBB of Ga.

After a couple weeks... April with the corprate office called me back to let me know that she had spoken to the owner of that business and said that he was not going to do anything and that there was nothing she could do to help me. There has to be a Lawyer or an Attorney's group that will go after this corporation of chain stores that has made their living off of ripping off hard working americans and taking advantage of people knowing that it is easier for them to take the loss instead of showing them that they cannot and that it will no longer be tolerated!

I notified the AAMCO customer service and they had me fax them ATTN: Gregory at EXT 317 and he confirmed reciept of the fax and said he wourl get right back to me of which it has been over 1 month already and 5 massages later with know replay. I also found out that the Manager of the AAMCO my have beed the original licenie of the shop that has a close proximity in name of Thomas L. Greer whos linces was revoked in May 05 1977 for what ever reason not stated. And they had someone else apply for the licens and was cancelled on Feb 28 2007 and now has another person now with a valid licens that expires on Jul 31 2008.

At this point I have not been able to drive my Jeep for over two months and to repair the dammage caused by them it will caust over $400 and none use of my car.

After leaving my car at the shop for about 3hrs. I got a call saying that my car wouldn't start and they would need to replace my battery and jump start my car. Now I admit that I don't know everything about cars, but if you take your car in running isn't it supposed to come back out running as well.

After I had my step-dad come to the shop and look at my car, since he is a mechanic too, I found out that the mechanic had broken the plug on my battery causing acid to leak out.

In the end I had to go to Autozone and pay $80 for a battery that i didn't even need befor taking it to Aamco for a simple oil change.

2 August: I took my car to Aamco to have them check a strange noise and my automatic transmission.

10 August: I called to see if my car was fixed. I was told no because a part had to be ordered from out of state.

16 August: Dave called and said that a seal on the transmission failed and that the noise was the harmonic balancer.

20 August: I returned my rental car ($175) and picked up my car. The shifting was rough and the engine light came on while driving home. It continued to come on intermittently.

6 September: I returned to have the transmission adjusted again. Dave wanted to check the symptoms, so we went for a drive. When we returned to the shop a technician cleaned the throttle sensor. While driving home the engine light came on and continued to come on intermittently.

15 September: I returned my rental car ($120) and picked up my car for an additional $225. The transmission still shifted very rough.

28 September: I returned to have the transmission adjusted. I took a test drive with one of the technicians, and I decided that the shifting was ok.

I would say that the transmission was 95% fixed because the shifting was still not smooth. Finally on 17 December Aamco in Alexandria adjusted the transmission. Now the transmission shifts smoothly.

If I believed I would've been treatd fairly then I would've voice my concerns to the manager or owner of Aamco in Woodbridge.

Instead I wrote a letter to Aamco's CEO, Todd L on 30 December, 07. I requested a full refund. I did not receive a reply, so I re-mailed the letter (certified this time) on 27 January, 08. Anna Wright, an Administrator in the Dept. of Consumer Affairs, wrote to me and said the owner of Leesburg Transmission offered to extend my warranty.

I declined the offer, and instead wrote a letter (dated 11 May)to the CEO of Aamco's parent company, Malon W of American Capital Strategies, Ltd. I have not received a reply.

Dave said they couldn't return the pump unless I paid an additional $40. He also said that the technicians couldn't find the source of the noise. I paid the bill and drove away. The transmission started to fail after about a 1/2 mile, so I drove back stuck in 1st gear. In addition to fixing the transmission I asked that the noise be fixed. 16 August: Dave called and said that a seal on the transmission failed and that the noise was the harmonic balancer. 20 August: I returned my rental car ($175) and picked up my car. The shifting was rough and the engine light came on while driving home. It continued to come on intermittently.

27 August: I returned to have the transmission adjusted. 6 September: I returned to have the transmission adjusted again. Dave wanted to check the symptoms, so we went for a drive. When we returned to the shop a technician cleaned the throttle sensor. While driving home the engine light came on and continued to come on intermittently. 13 September: I returned to have the transmission adjusted and the source of the engine light found. Dave was on vacation, and I think I was called by Mike who said the problem was the EGR, so I authorized the replacement. 15 September: I returned my rental car ($120) and picked up my car for an additional $225. The transmission still shifted very rough. 28 September: I returned to have the transmission adjusted. I took a test drive with one of the technicians, and I decided that the shifting was ok. I would say that the transmission was 95% fixed because the shifting was still not smooth.

Finally on 17 December Aamco in Alexandria adjusted the transmission. Now the transmission shifts smoothly. Also when my car was in the shop I was never called and told whether the car was going to ready or not by the expected delivery date. I had to call for this information. The only time Aamco called was when they needed my authorization to work. I wrote a letter to Aamco's CEO, Todd Leff on 30 December, 07. I requested a full refund. I did not receive a reply, so I re-mailed the letter (certified this time) on 27 January, 08. Anna Wright, an Administrator in the Dept. of Consumer Affairs, wrote to me and said the owner of Leesburg Transmission offered to extend my warranty.

I declined the offer, and instead wrote a letter (dated 11 May) to the CEO of Aamco's parent company, Malon Wilkus of American Capital Strategies, Ltd. I have not received a reply.

I estimate that I paid $395 for rental cars beyond the one week I was expecting. Also, I paid $225 dollars for a new EGR. In addition, my engine is 13 years old, and the high RPMs probably needlessly reduced its life.

I called Aamco Customer Service and complained so then the Lebanon Aamco said they would do the repair work. When I picked the car back up, they told me they wouldn't warrant the work since it was over 90 days since the original work had been done. Now, on 6/3/08, I had to take the car to the garage because it was leaking transmission fluid again. When the second AAmco did the work, they overtightened the transmission gasket and split it. Now it's another $150.00 to have someone else repair their sloppy, useless, detrimental work.

I again called Aamco Customer Service and told them I wanted my $426.00 back. She told me that since the Aamco garage that did the original work had gone out of business, they would not refund my money. She also said that they did not warrant minor repairs. I don't know how any company stays in business doing shoddy work. Is there anyway I can get my money back?

It cost me $426.00 for the original repair (?) which did more damage than it did good. It cost me $125.00 to have the car flatbedded to the second Aamco. It's costing me $150.00 to have their screwups fixed. That's $701.00 that I should not have had to spend. The resealing was basically just a precautionary repair that was done because the car was already torn down.

The parts were sold, the individual on the phone heard them say they could pay the money to fix the car, but apparently suffered hearing loss when they told him (in the same conversation) that they wanted the parts. The car now has electrical issues and worse transmission problems. This couple used medical treatment money for this repair and was grossly taken advantage of. Please help!!!

The next day Ted called and said it will cost $2200.00 for the parts. The total cost $2900.00. My daughter said you told me a few extra bucks for the parts, that't more than a few extra bucks. She told Ted I can't afford the that amount, put my car back together and I will take it to another shop. He said if I put your car back togethr it won't run. He said you can have it towed, but don't forget you still owe me $700.00 for the labor to work on your transmission. She said I will pay the money if you give the car back to me in the same condition It was brought in. He Said once you take the transmission apart you can't put it back together in running condition. She then arugued, bargained, and got a lower price, $2300.00 and a 1 year warrenty.

My wife then called Ted,as she felt he is being unfair. My wife then arugued with Ted, but the cost would still be $2300.00 and a 1 year warranty. My wife called me to get the ok to repair the car, I said ok, we have know choice. She called Ted back and gave the ok to repair the car. My said we will pay the $2300.00 with the 1 year warranty. Ted said what are you talking about, the cost is $2500.00 for a 1 year warranty. He said for $2300.00 you only get a 30 day warranty. My wife then spent the morning arguing with Ted, and finally got Ted to agree to the $2300.00 and 1 year warranty. He said the car will be ready in 3 days, that was on Monday.

My daughter called Ted on Thursday morning to find out the progress on the car. Ted said, the car will be ready on Friday if the parts arrive today. We called Ted again on Thursay around 5:00pm - Ted said the parts came in and your car should be ready by Friday before closing. My daughter called Ted on Friday morning to check on the car, and she was told he car won't be ready,as they were sent the wrong parts to repair the car. I will be dropping Ammco to talk with Ted today. This isn't even all the story I could go on and on. Hope you can help me with the issue.

My daughter has no transportation to get to work,and her job is in jeopordy. Also, I checked with other transmission shopps,and got quotes as low as 1300.00 to rebuild the transmission. Ted should have been honest and gave her an estimate on how much the total repair could be.

Closer to the pick up date I called Mr. Gray on his cell phone and left a message for him on his voice mail, but never received a call back. A few days later I tried e-mailing him and calling him again, and no response. I repeatedly tried to reach him, but never did get a call back. After a month I received an e-mail from him asking whether I was going to come get the vehicle and pay him or he would start charging me for storage of the vehicle. I quickly replied to his e-mail that I had been trying to contact him and been unable to do so as he never returned my calls or e-mails. This e-mail also went unreturned and further phone calls to him went unanswered. It is now a little over a year later and I still have not heard from him, and still do not have my car.

I have been without my vehicle for over a year now. I have had to rely on public transportation and other people to get to and from work, and enough is enough. I have attempted to contact their corporate offices, but have not been contacted by their offices. It is as if my car is just gone or has been stolen. I am afraid that Mr. Gray has since sold my car, and I am wanting it either back in working order or replaced as he has never made an effort to return my calls.

I drove it to a different inspection station, they failed me giving me a code that the selonoid was bad. I called Andy and he humiliated me , and shouted at me saying being I was on a payment plan I had no warranty and he would charge me all over again. I reminded him that he did give me a warranty and told me if anything was wrong he would fix it. The engine light was on from the second I drove it out of his garage! I have less than ten days to get the car fixed. He refuses to fix it and no one wants to help me.

When I tried to explain this to Andy McPeck he rudely said Are you finished talking now? WOW- So I Then his book keeper called me at home telling me to drop off 5 blank checks that were post dated to show good faith - Isn't that illegal? I suggest if you want your car fixed the right way with respect do not go to Aamco in Poughkeepsie NY . Why should I continue to pay for a car that may have never had the transmission or selonoids replaced? The car still bucks when I drive it ...

If I do not have this fixed, and pass inspection, I cannot get to work and make money to pay my bills - I am stressed out over this and getting migraines .

My car is still there and I do not know if I have to pay him that amount. True he is owed something just mot that much. I had to extend the rental car.

Since transmission IS still under Warranty, this type of comment was out of line, especially to Jerry. After being put off by Aamco Shreveport, I,Judy, made contact with Aamco Corporate Consumer Relations Department to gain their assistance. It has actually been little help. Aaron Bennett has refused to do any repair work, stating that it was Aamco Ohio's responsibility & would do repairs if Aamco Ohio sent the parts. Parts are supposed to be on the way to Shreveport Aamco for repair work to be completed, which were actually supposed to have been shipped out on Friday, April 25, 2008. Part of repair work that has been diagosed, which will be additional out of pocket expense, is that the Transmission Support & Rear U-Joint will have to be replaced.

There was nothing wrong with either of these parts, until Aamco Shreveport removed the transmission from the truck. We requested the truck be taken somewhere else, but Aamco Corporated stated Warranty Work must be completed by authorized Aamco Dealer. Aaron Bennett has since expressed refusal for the truck to be removed, demanding payment for his time & trouble. Transmission & Drive Shaft has been removed from truck & truck is undriveable. According to previous reports made on Rip-Off Reports.com, there have been other Transmission Mounts damaged, when Aamco Shreveport has removed Transmissions from other vehicles. It appears that this is Mr. Bennett's way of making additional money for his shop. Jerry left Shreveport on Friday, April 25, 2008, without our truck. Our son had to tow the travel trailer back to Albany, GA.

Car Rental from Friday, April 11-26, 2008, approx $600. Transmission Mount & U-Joint damaged when transmission removed from truck. Aamco Shreveport has not told us how much they expect to be paid to replace those parts. If truck is ever repaired, we will have to drive back to Shreveport,La from Albany,GA, 12 hour drive 1 way, Gas Expense 1 vehicle, 1-2 nights Motel Expense, & Gas Expense for 2 vehicles, return trip to Albany, GA. As of Saturday, April 26, 2008, Jerry is out of work until truck is repaired & road ready, missing approximately $2500 net income per week. Also, one of the original silver colored hubcaps that was on the truck, has been exchanged with a black hubcap. At this time, we're not certain if any other damage has been done to the truck or if anything else has been removed from the truck.

So after not hearing from them for a couple weeks, I called for the status of it and got a remark that they did not hear any noise. The manager told me that he had not even driven the car after the original repair and that they had driven the car and did not hear anything. So I rode by on several occasions to see that the car had not been pulled in the shop, for say about a month. So I waited and called back and they told me that they were pulling the transmission and see if they saw anything.

So after a couple weeks Icalled back and they told me that the transmission builder had quit, and that they had a guy that was working part time, but they were going to get him to look at it. So I waited a few weeks and called back and they said that the manager had quit and that the Steve was the new manager and all they had told him was that they had ordered parts.

So then i started calling back once a week, (by now it was March) and he said that they were still waiting on a bearing,and I heard this for 3 weeks. So on April 7 2008 I rode over to ammco and they had another new manager who was very helpful, he gave me the number to ammco corporate and I gave them a call, and they called me back but wanted to know why Ihad waited so long to file a report. Told them Iwas very patient but that enough was enough and I wanted my car back I mean 4 months is a bit excessive. I want my car back plus the fact that i have been making payments on it as well.

I have had to borrow a car from my parents to drive since it has been down. Also the damaged the left outer cv boot and it is slinging grease and mentioned that they did not think it was covered.

On monday the seventh of April '08, he calls me and says that's it's going to cost $1800. I said that I thought the price was $487. He said that he never said that and that the price was going to be $1800. I never met him until after that phone call. I did not have a vehicle, and Murray had let me know that my vehicle could be towed for free to his garage. So i had agreed to his price of $487, with no towing fee.

So I go to the garage on monday, ask him if he can just leave the transmission out and give me back my vehicle. I was willing to pay him the $487 even though he hadn't actually fixed anything, and I told him that. Then Murray decides to explain to me that there will also be a towing charge of $50, plus there will be taxes added to the $487. I had told him on the phone on friday that I did not need a tow truck, that I have AAA and could have them tow it for free. He insisted that his service was free, so I said that he could tow my vehicle. At this point I realized that he was holding my vehicle ransom. I had agreed to pay him $487, which is what I intitially agreed to (the price that I had asked him on friday if that was to be the total). But now he wanted an extra $50 for towing, plus some additional taxes,before he would release my vehicle.

This whole experience has wasted my time and money.

In other words, the estimated time is determined by the State, but if they get it done sooner, Aamco gets to charge for the full amount of estimated time regardless of how much less time it actually took. I angrily paid and drove off the lot. I have driven this truck seldom since the repair, but recently a friend told me I have an obvious exhaust leak.

Although I haven't taken it back, I'm concerned that they will tell me it was repaired several months ago and this has happened since.

There was an altercation between my husband the manager and myself. The manager cursed at us and said he's not going to put in the axle. So of course we retaliated and told him you just received over two grand of our money and that we would be getting in contact with our lawyer. Please anyone who has taking there car to AAmco transmissions in GREENVILLE NC . BE CAREFUL THEY WILL DAMAGE YOUR CAR IN ORDER TO MAKE MORE MONEY!

I'm a very good customer and had always praised AAMCO! But now I'm pursuing this matter to the Better Business Bureau to make sure that guys like these don't mislead the consumers! Again I cannot stress this enough! This company overly commercialized and needs to stop ripping off Senior citizens! It's a a shame, and I'm very DISAPPOINTED IN AAMCO! There is no way for any coupons nor any discounts to lure my family vehicles there ever again!

I left a deposit of $300. When I picked up my SUV, it cost me over $3800.

I have spoken to another Aamco dealer manager who said that I paid too much and the most you should pay is $2000.

I asked them if they test drove the SUV and they said they did. I drove it home and the rpms are still elevating.

Would you think this is quality work?

My total cost to get an estimate for my transmission was $629.00 dollars by AAMCO. The staff at AAMCO were very evasive to any questions I had in order to make a decision. My biggest complaint is that for being experts in transmissions, they did not have the slightest clue of what was wrong with the transmission and that is the catch--the farther to diagnose the problem, the more it will cost you.

I bought a new transmission from Ford and had them install it. Surprising--it was less expensive then repairing it.

The result was that they put me in danger since I was on the freeway when my car started stalling. I could have gotten into an accident if they didn't mess up the first time they fixed my transmission. I also waited for 4 hours for their tow truck to pick up the car, then I have to rent a car for the next two days and be late for work. They gave me such a hassle, and I spent $100 on car rental that they refuse to reimburse.

So stupid me took my Hyundai to them in October this year, thinking I could give them another chance. The check engine light would come on and it would shift hard into gears and eventually stick in 2nd or 3rd gear. As before I was told the transmission was shot and it had to be replaced. I was told it would be a few days. Well those days turned into weeks with many excuses. Finally it was done and we picked it up. Two days later we found a larger puddle of transmission fluid under it. Took it back and they kept it again for about 10 days with more excuses. Got it home and three months later the check engine light came on and the gears were slipping once again. I took it in and was told to pick it up the next day. Greg told me he drove it for two days and it was fine. I did not get a block away and the check engine light came on again and it stuck in 1st gear. He did not want anymore to do with it and told me it was a electrical problem and it was not covered under my warranty. He referred my boyfriend to some man down the street and in the same sentence said he would probably just rip us off anyway.

I took my Hyundai to the dealership today and it is not electrical, it is 1st and 4th gear slipping, and the clutch plates are shot. Did they ever replace them to begin with? So I faxed him the stuff from Hyundai and have spoken with the corporate office and demanded my money back to have my transmission done correctly. I even took the problem list and the new estimate from Hyundai to AAMCO and spoke with Greg and told him I wanted my money back as he gave up on the car and I am stuck without a vehicle. He stated he would have to think about it overnight, and then decided to wait to see if he heard anything from corporate office and that is where I am. STAY AWAY, you will only be disapointed.

This has put me out of a car for about a month, total. I put out $2000.00 that I did not have, as I am a single mom and putting my son through college on my own. AAMOC has take advantage of me and I am ashamed to say I ever used them.

Both samples from my car were identical, and it was obvious that they didn't touch my car! I went back to the store the next day and confronted the owner, he persisted that the fluid was flushed and that he saw it being done. I told him I wanted a refund, and he refunded my money right away. The fact that he was so quick to return my money makes me think that he realized he was caught and wanted to avoid being exposed any further.

3 times my wife met me there in her car so I could drop mine off. I had to drive my wife to work and pick her up so that I would have a car. I got tired of that and asked for a rental and Robert Bewley (the owner) said NO! Bill, the front man told me I could drive his personal car. With this being the 10th time to take the truck in, I feel that I have been extremely patient with this business.

What a Mistake! My husband brought it there and explained that we could not afford a lot of money. 2 1/2 weeks later, we could not get a price, suddenly it was the pump, it had leaks. We kept calling and could not get any satisfaction. Finally, after the car was completely apart he told us it was going to cost $2,959 to get the car. So we applied for a loan, in the mean time we were contacted and told that the alternator was bent and would destroy the belt if it was not replaced. (funny it was fine before it got there) that's added another $353.00 to the job, on the day that we were ready to pick it up we were told that during the test drive the belt snapped and it would be another $109 to fix it. Funny the alternator was replaced to avoid this problem. At this point the repairs are $3,676.00 to get out car back. oh and he wants cash! Please stay away from this place, I wish I had followed my first instinct and stayed away. I have requested an itemized bill, all the old parts as well as any unused parts from the kit.

We have taken the car back 3 times in a 2-3 month period and we have to take it back for the 4th time. The problem has not been corrected, the car has been parked because the problem has not been corrected. It has been such an inconvience for us, they will not pay for a us to rent a car. They just don't care. I am so upset, I can't believe there are people out there that have businesses and can do this to the public. My husband has been taking and picking me for work. This has put stress on both of us, we both have to get up earlier and I have to wait at work till he is off his job. His car has so much milage on it now because we only have one car now.

The next day, I received a second opinion from a certified Chrysler technician. He inspected the minivan and told me that it seems as if the CV axle was installed improperly. On December 30, 2007 my wife called AAMCO back and spoke with Darrell, telling him what I was told and Darrell assured us that it was not the axle and it was the transmission; however, told my wife that whatever she wanted to do was fine with him. She told him that she wanted our money back, he said fine.

When we brought it back the owner said that if there was electric work required it wouldn't be covered under the warranty. I told him that he still had not fixed the car and that as far as I was concerned it wasn't under warranty until he had fixed it as agreed. I also told him that I had already paid him the cost of a new transmission from Volvo. I told him that according to NJ law he can't charge me more than a certain percent over the quoted price and that I would take him to small claims court if he didn't fix my car as promised. I also told him that my husband had missed a huge amount of work the preceding week driving me back and forth to work (he's a strictly commission stockbroker); and my hours are variable (occasionally 10am-7pm) and that we were out that money as well. At this point he said he would return all of the money if the car wasn't fixed in 2 days and that he would pay for a rental car for me for the following day. Two days later he called to say the car was done. He said it was the solenoid that was the problem and that he replaced it.

According to the main Aamco website, an electronics diagnostic test should have been part of the diagnostics in the beginning, and according to the Volvo (E. Hanover, NJ) service manager, if he had run an electronics diagnostics test first (which he said is standard practice) it would have picked up the problem with the solenoid and saved us over $3000 in repairs. He also said that once a transmission is taken apart and redone, it is never the same and that for the price we paid we could have had a new transmission from Volvo.

Out a large portion of one week's commissions (missed work) for my husband who is a 100% commission stockbroker. Out $3400 for unnecessary transmission work. Out $40-$50 for a tank of gas. Possible long term implications due to transmission being taken apart and reworked.

No car, missed work, late for work, lost wages mental anguish!

The first time it took Aamco over a week to repair, and it cost my several hundred dollars in auto rentals. Now I will have to rent a car again.

We not taking our future business to Aamco, and there will will be more than a $100.00 loss to them, as well as loss of business from my friends.

The main damage was the lost of money and I lost confidence when people offer services.

My car still is not fixed. The dealership is saying $575 to fix it now. I'm already $750 in the hole with Aamco and trying to dispute the charges through my credit card.

September of this year the transmission failed again with the same problem that it has had over the years. Unfortunaly my son let the warranty expire. My problem is why the transmission has failed four times in 11 years? AAMCO is giving us the runaround, the auto has been at an AAMCO dealer in Belleview, Washington for a month and to my knowledge they have not done any work on the auto.

The car was kept in the shop over 3 weeks, and finally released on April 27, 2007, for a total cost of $2,112.00. The same week after the car had been serviced, a transmission light appeared on the dashboard, and once we contacted AAMCO, we were told to bring the car back in as the car carried a 1 year warranty on the transmission work. The car was serviced for the second time, and kept there in the shop for a few more weeks.

After picking up the car for the second time, it was not long that the car was not shifting properly, and a few weeks later went into the same shop once again. Approximately two weeks later and a nasty dent (probably caresless mechanics), the car was once again released. We unfortunately did not notice the dent until the next day, and as responsible parents convinced our son not to pursue the issue as it had not been pointed out when the car was picked up. Neitheless to say, a few weeks later, the car was again back in the shop, this time it went into neutral on the highway and my son had to coast to the nearest exit close to home.

The vehicle was towed at AAMCO expenses once again, and released on Saturday 22 Septmber, 2007 at 1200. As we pulled out of the driveway, we noticed a terrible shake in the steering wheel area, to the point that we almost lost control of the car into incoming traffic. The vehicle was once again towed to AAMCO nd released on Monday 24 Septmber, 2007 and we were told that the warranty was no longer going to be honered because the vehicle had the offroad tires and needed a speedometer calibration; we were given 1 week to do so.

Today (09/26/07), we spent an entire day looking around for places and phone calls, including Ford dealers in order to have these items taken care of, and asking general questions in order to educate ourselves regarding this new detail - warranty recall. Including Ford, we were told that the request of the speedometer calibration was a lousy excuse from and not possible to do unless a $600 kit were to be installed in order to control the speedometer (paraphrasing as I am not a mechanic) and that the speedometer being electronic was not something that any dealer can do.

One particular independent mechanic basically stated that he would be happy to talk directly with the Customer Relations representative mediating between us (the customer) and AAMCO here locally,and explain the techinicality of what is being asked of us and that this would not be something that he, with his 30+ experience would ask of a customer. Let's also take into consideration that the larger tires and lift was already present on the car back in April of 2007, and it was not pointed out to us about the warranty issues.

We were very rudely told today to read the warranty in the back of the service agreement, which does not specify anywhere about the larger tires. It points out that vehicles used for off-road purposes will not be covered under the warranty. Our vehicle is not used for off-road.

Even all of the other independent mechanics we interviewed today, including FORD, believe that the work may have been uncessary and now, sad to say, AAMCO is backing up from their mistake/mess; easy way out. Just want to add a few small details regarding this case. Everytime the car has gone back to the shop for repairs, we have been given the ran-around about when the work would be completed, which shop the car was actually being worked on.

I called their 800 customer service # about 60x and they will not return the call. I actually spoke to a customer service manager but for whatever the reason, she has decided not to resolve my case. Ms Rachel said she would call me back a week ago and has not. If you call their customer service, you will NEVER SPEAK DIRECTLY TO A HUMAN BEING unless they call you back. I WILL NEVER USE AAMCO AGAIN

$135 to replace a MAP sensor that didn't need replacing. $770 to replace part of the transmission (which several other folks here have talked about--it shouldn't happen this soon, with under 100k miles on the car)

I called Billy upon returning home and reported the problems. The leaks that were diagnosed were not fixed. The shifter boot had been completely cut all the way around. Billy suggested I leave the truck and they would take care of it. After calling this morning, I was told that the boot around the shifter, which was cut around the bottom and just flopping there was there when I brought the truck in. It's been three days and they haven't started on my truck. I also had to rent a car just for this. I could not believe they gave me my truck back in this condition. I told the manager that I am going to the Ford dealership, have it corrected and send them the bill.

They said the unit needed to be replaced a third time! So, the Garner location installed the 3rd transmission. Everything seemed fine with it and when I took it back for the check-up, I was told that it was leaking! So, here it is Dec. 2005 and I need to have a fourth unit put in! The fourth unit was put in at the end of Dec.. As soon as I picked up my car, I knew that something wasn't right, the office was already closed, so I called the very next morning to voice my concerns. I was told to keep driving it and give it a little time.

That same evening, my car shut off on me. Why? When the mechanic was hooking everything back up, he failed to connect the starter wire properly and so it fell off!! I was so mad and when I called the next day to explain what had happened, they acted like it was my fault for having the unit in and out so many times. I was told that parts can wear out. Now, it is February 2006 and my fourth transmission is leaking!! Karl from Aamco in Smithfield (which is where the original sale occured) wants to replace it again, but first he wants me to take it to the dealership to have it looked at. He believes that there is something else wrong with my car causing the transmission to go bad.

I might believe that if all the problems had all been the same, however they were not.

I told them I was not going to pay it and I wanted to have the truck towed to Mr. Clutch who told me the complete repair would be $398 and would take one day. The manager (Tom) of AAMCO got on the phone and yelled at me and said they would not let me tow it anywhere. I had to pay them $950 for the clutch repair. They charged me $350 for the standard clutch kit. This is a markup of over 200 percent over their cost. It was 12 days later that the clutch was finished being installed. I took it home and the next day the clutch linkage broke.

Tom (the manager) told me he'd fix it for free. So I let him take the truck to his shop. 2 days later he calls me and tells me that he will fix it if and only if I retract my complaint with the Better Business Bureau. I refused and told him to leave the truck outside his shop and I would have it towed back home. He would not allow my tow truck driver to take it. A week later he fixed the clutch linkage after I gave him the parts to fix it. He couldn't find the parts on his own. This has been a horrible experience.

I waited for their call Tuesday but I didn't receive one. So I called first thing Wednesday morning to find out that they were checking it out as we speak. This was a different person than Tracy because Tracy was out for a couple of days, he said he would call me back with the results. He called back and told me that my transmission would have to be rebuilt and that it would run me between $1500-$1800 but it could be more once they looked inside to see if there was anything else wrong. I told him that was ok, I was going to come and pick-up my vehicle, then he told me that he could "cut me a deal" if I let them do the work..He said that he could do it all for $1500.

I found that very strange that he could all of a sudden cut me a deal. I told him that I would just come and pick-up my vehicle. I went to pick-up my vehicle and asked about a price quote or estimate of the problems that need to be corrected and was told that they didn't have one. I drove my vehicle and it was fine. I took it to another business and had it checked and they told me that it wasn't the transmission at all it was a switch in the steering column which only cost less than $100. All this time I was renting a car from before christmas until the 3rd of Jan. I feel that I wasted my time and money if they would have just been honest in the first place. I seriously doubt that they even checked it out. And if I hadn't known better they would have maybe replaced a transmission and I would still have the problem, and be out of a whole lot of money.

On the evening of 9/7/05 we went to AAMCO to check on the truck. It had several scratches on it that were not there when it was taken to AAMCO. I called AAMCO and left a message that I wanted the truck towed back to my home until I could come up with the remainder needed to repair the truck. AAMCO arranged to have the truck towed to my home the next day. However, when my truck arrived at my home there was an itemized list for $2884.93 to rebuild the truck’s transmission! This was $700 over the verbal contractual agreement of $2200.

We asked the office manager for the $700 down payment back, but she said it cost $495 to do an external diagnostic, so they would only return $205. I was told the owner would call me, but he never did. AAMCO now had us between a rock and a hard place - except the increase in price or lose most of the down payment.

I pulled out of the lot and down the street and called a local Ford dealer. The truck shop manager stated do not drive it as the 6 speed transmission is designed for ATF fluid only (it has a pump in it). I contacted the warranty company, they contacted AAMCO corporate office. I received a call approx 20 minutes later. They stated they would contact the franchise and get back to me. Approx. 1 hour later I received a call to take it back to the AAMCO shop. I dropped the truck and was treated like a step-child because corporate had been brought in. I'm still waiting on my truck 2+ weeks later.

AAMCO is the biggest joke I have ever had to deal with. It has now been over 1 month and my truck is still not ready.

Corp. finally called back -- end result; a coupon for a transmission flush!! 2 months later -- problems in steering and major noises in front end. Took car to mechanic and he asked if I had my transmission worked on recently? Brought car back to AAMCO to have them replace the bolts that were not linking my rack and pinion steering.How do you forget to attach the steering?